Home chevron icon Global chevron icon Global (Non-US) chevron icon PACS (Global)

Enterprise Imaging for Radiology (Global)
Filtered view: (Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Europe PACS 2022: Technology & Partnership Crucial in Evolving Market
Europe PACS 2022:
Technology & Partnership Crucial in Evolving Market
July 2022
View Report
Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CIO

Loyalty

Agfa HealthCare is investing in their technology. We are impressed with all the new functionality...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Conducting projects with Agfa HealthCare is painful; they move very slow, and the projects end up...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

There were some tasks that Agfa HealthCare used to do for us that they didn't charge for, but now...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Although our upgrades have been delayed several times, Agfa HealthCare has been up front about the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Agfa HealthCare’s solution does work as promoted; however, the product works the way the supplier...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With the Agfa HealthCare platform, we have been working quite closely with the vendor to upgrade to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Agfa HealthCare’s platform is as stable as anything, and if the platform goes down, it only goes...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Agfa HealthCare suffers a little from being too comprehensive, like when a system has a million...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a comprehensive knowledge base with Agfa HealthCare. We can access all our previous calls...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have gone as far as speaking with an executive when we have needed to, so Agfa HealthCare is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Agfa HealthCare just launched a community program, which is fantastic. Agfa HealthCare’s community...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Operations, Product

We have had some issues trying to get live on the new version of the system due to resourcing issues...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor’s support team is fantastic. They are very fast and have what is called grip monitoring....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like how the product is very straightforward and intuitive. It is very fast and ticks all the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor is always monitoring our servers remotely, and they sometimes pick up problems before we...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The person assigned to us from the vendor is great at booking our quarterly service meetings and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Product

The product does what the vendor said it would. Our radiologists get on and do the job. They and are...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I see a lot of experienced people leaving Agfa HealthCare, and that concerns me because we have a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product is quite intuitive and not overly labor intensive. The information is all there, and if...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

The vendor has updated the database, so it runs on a different system. That has made the system more...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

The vendor has promised updates, but we haven't seen them yet. I have put a couple of requests in...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

When we went live with the product, the support was really good. The vendor provided a team that was...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

We have had very few issues with stability. I can't think of any unplanned downtime except for maybe...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor’s support is very good because I have very strict SLAs. A while back, I logged an issue,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are having some problems with previous studies, and the chat boxes are not good. In the past,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes the support team is not that quick, but Agfa Healthcare is a good company.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Enterprise Imaging for Radiology is a stable system. It has everything a radiologist needs.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We have worked with Agfa Healthcare for a long time, so Enterprise Imaging for Radiology is not a...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is not as complicated for users as an EMR is. The process is also more standardized, so...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Agfa HealthCare has an open mind, and they always respect the customers. We are doing a lot of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes Agfa HealthCare lacks technical knowledge. The product is very technically driven from the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture

Agfa HealthCare promised to have AI on board a long time ago, but we still do not have it. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Agfa HealthCare’s customer service is good. I can reach the vendor, and they are always willing to help....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

It would be nice if Agfa HealthCare had some kind of platform that we could use to integrate with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Our key contact left, and we didn't know who to contact for more than a year. To this day, I am not...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

The vendor was fair with their prices during the installation, but they have been charging us for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

If I were talking to a peer about the product, I would talk about the financial part. I would...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Our implementation with Agfa Healthcare was not planned very well. It was supposed to be planned...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We have been able to integrate the product a lot with other systems. The integrations have taken...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Our users complain about the scheduling part of the product. There are a lot of clicks needed to do...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​