Enterprise Imaging for Radiology (Global) Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship, Product
AGFA HealthCare could have quicker development and responsiveness. They have no real AI strategy. It...
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Product
Enterprise Imaging for Radiology is a good product. I like the PACS pieces, like 3D linking.
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Relationship
AGFA HealthCare’s support people have been all over us in a good way. Since we signed our deal with...
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Loyalty, Value
We chose AGFA HealthCare because of functionality and price. We looked at some key things we needed...
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Operations, Product
In terms of areas of improvement, some videos can't be recognized, and there could be more...
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Relationship, Product
AGFA HealthCare's strengths are stability and their people. I like the efficiency of the product.
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Product
What I like most about the product is its usability and speed.
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Relationship, Operations
In order to improve the customer experience, the vendor could provide monthly service reports,...
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Relationship, Product
The vendor’s main strength is their closeness, although at times, that can also be a drawback when...
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Relationship
The main opportunities to improve the product are to talk with customers about their needs and avoid...
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Loyalty, Operations
We are getting a bit fed up with our slightly older product, but hopefully, the new upgrade we are...
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Relationship
AGFA HealthCare’s support team is pretty much on the ball. They work with the organization.
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Operations
When we went live and the training was happening, it was all during the COVID-19 pandemic, so it was...
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Relationship, Product
AGFA HealthCare is not particularly innovative. They should focus a bit more on innovation. That is...
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Operations, Product
When we first changed to Enterprise Imaging for Radiology, things were a bit difficult because we...
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Relationship
AGFA HealthCare is very collaborative, and compared with other vendors that are also very large...
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Product
The biggest opportunities for product improvement are in stability, further development with AI, and...
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Relationship
To improve my experience as a customer, the vendor could give better service, create a more...
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Product, Value
The product is there but does not necessarily improve my day due to very limited evolution that is...
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Relationship
The vendor’s main strengths are their listening skills and their planning during the development phase....
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Product
What I like most about the product is that it is simple to use and versatile.
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Loyalty, Product
The main opportunity for product improvement includes incorporating built-in AI capabilities and...
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Product
I need to be able to see an image and a report on it, so from a clinician's point of view, the...
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Relationship, Operations
AGFA HealthCare doesn’t feel like a partner in our journey. We had a lot of challenges with them...
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Relationship
One change that would improve my experience as a customer would be greater proactivity from the vendor....
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Relationship
The vendor’s greatest strengths are their service and reliability.
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Operations, Product
What I like most about the product is its ease of use.
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Product
The greatest opportunity for product improvement is integration with AI and making more integrations...
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Product
I have been using Enterprise Imaging for Radiology for a long time, and it is very reliable. The...
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Culture, Value
As far as I know, AGFA HealthCare does not charge for everything. We have a good contract as well.
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Relationship
AGFA HealthCare's team is very approachable. If I ask them something, they respond very promptly....
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Loyalty, Relationship
Our long-term plan is to keep AGFA HealthCare. I would 100% choose AGFA again. AGFA HealthCare gets...
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Relationship, Product
We have been working with AGFA HealthCare for years, and our experience has fluctuated. Sometimes we...
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Relationship
No vendor keeps all promises. AGFA Healthcare does what they can, but they are also dependent on...
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Loyalty, Value
There is no real reason for me to change vendors at this time. If we look at other PACS vendors,...
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Operations, Product
The upgrades are good. But they are not the main problem. We had some problems in the past where...
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Operations
We have had some training in the past, of course. We also have an ongoing training system or...
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Product
We have no problems with integration with other systems. Our PACS has a direct link with our EMR....
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Product, Value
If I had been asked a few years ago about the product’s quality, I would have given the system a low...
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Product
There are always some things that are not embedded, but that is normal. If we have advanced things,...
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Loyalty, Operations, Product
The most important thing the vendor did was the installation of RUBEE AI. It made it possible for me...
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Relationship
The most important thing AGFA HealthCare can do to better serve us going forward would be to try to...
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Relationship
Sometimes the vendor’s support is very good. Sometimes it is not good. Most of the time, I get a...
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Relationship
The vendor is leading communication, and they are doing very well. I see certain announcements pass...
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Culture, Relationship, Operations
We are a very small facility, and AGFA HealthCare does big conferences for their new features and...
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Relationship
My favorite thing about Enterprise Imaging for Radiology is the functionality of the integrated...
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Relationship
AGFA HealthCare is easily approachable.
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Product
The product is easy to use. It is broadly applicable in a hospital, and it serves multiple functionalities....
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Product
We would like more export options that we can send to other hospitals. At the moment, there are...
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Product
The product was designed by engineers without enough input from users such as practicing physicians....
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Relationship
The main strength of the vendor is the high reliability of the product, with very few breakdowns....
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Loyalty, Product
We do not have any problem with Enterprise Imaging for Radiology. The radiologists use it daily, and...
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Loyalty, Relationship
The vendor always makes promises that problems will be solved, so we are always disappointed when...
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Product
Integration is less important with Enterprise Imaging for Radiology because we have the DICOM...
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Loyalty, Value
We stopped using AGFA HealthCare’s AI modules because we aren't getting the value for the money we...
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Culture, Value
We have a service contract, and everything is part of the service. We have to pay for additional...
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Product
The greatest opportunities for product improvement are enhancing speech recognition capabilities and...
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Relationship
To improve the customer experience, the supplier could hold user meetings in our region and provide...
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Culture, Value
Everything from AGFA HealthCare is really expensive. We have to pay for each link and test we ask for....
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Relationship, Product
The most important thing for us is that Enterprise Imaging for Radiology is a very stable system....
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Relationship, Operations
AGFA HealthCare could improve the product through easier implementation of AI. I would also like...
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Product
I would like to see improvements to our ability to anonymise studies that can't be anonymised on the...
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Relationship
AGFA HealthCare's support is quick to help or at least write to say that they are reviewing or...
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Culture, Operations, Product
What AGFA HealthCare sells is what we get. The product is very simple to use, and its integration...
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Product
The biggest benefit of going to Enterprise Imaging for Radiology is that technically, we have...
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Loyalty, Value
We would for sure go with Enterprise Imaging for Radiology again. The ease of the vendor...
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Culture, Value
Most of AGFA HealthCare’s charges are within the contract. I asked for an integration cost from them...
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Relationship
Sometimes development pieces take some time, but AGFA HealthCare keeps track of development...
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Product
Enterprise Imaging for Radiology is almost like a single stop. We don't need to go searching for...
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Relationship
I have no complaints about AGFA HealthCare’s support team. We have regular meetings with them. We...
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Operations
We can do an intensive PACS administrator training from AGFA HealthCare. If the radiologists want to...
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Operations
Clinically, we had a seamless transition to Enterprise Imaging for Radiology. With any new system,...
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Product
Sometimes the upgrades we do break certain elements that the vendor has to try and fix. This comes...
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Relationship, Operations
AGFA HealthCare’s implementation services are very good because they get a project team specifically...
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Relationship, Operations
AGFA HealthCare needs more project managers. We had a project manager who we had sole use of, and...
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Loyalty, Relationship, Operations
The vendor is very proactive. They are trying to do some AI things and help us implement AI...
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Value
Enterprise Imaging for Radiology is not the cheapest solution out there, and that is sometimes why...
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Operations
I have never had too much trouble training a person to get up and running and reporting on...
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Loyalty
Something that would be very useful would be to integrate the RIS into the PACS. I think AGFA...
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Loyalty, Product
I would like to see AGFA HealthCare bring the product into more of a web-based feature set so that...
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Loyalty, Relationship
We have a close-knit, long-term relationship with AGFA HealthCare, and we appreciate our...
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Product
We had some minor troubles years ago, but Enterprise Imaging for Radiology has evolved and is more...
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Relationship, Product
AGFA HealthCare tries to provide a solid and well-working product, and it is definitely competitive...
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Culture, Value
What I like about AGFA HealthCare is that we can implement AI from external parties into the system,...
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Value
AGFA HealthCare charges for the implementation of minor things, but it is always like that with...
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Relationship
AGFA HealthCare’s support people are quite good. If we have a problem, they try to fix it. We have a...
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Product
AGFA HealthCare has been working on a workflow organizer so that we can easily send dedicated exams...
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Relationship
To improve my experience as a customer, the vendor could be more service minded by showing greater...
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Product
I like the back end of Enterprise Imaging for Radiology because it is relatively simply set out....
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Relationship, Operations
When we don't know how to do something in Enterprise Imaging for Radiology, AGFA HealthCare guides...
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Product
I would like to see Enterprise Imaging for Radiology be one product rather than Enterprise Imaging...
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Operations
We had several different AGFA HealthCare project managers throughout our implementation project for...
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Culture, Value
AGFA HealthCare provides us with a charge, and then we negotiate. There is always an expectation...
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Relationship
Our relationship with AGFA HealthCare has been cordial and stable. When we send support requests to...
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Product, Value
All of the system's integrations are excessively costly when it comes to the standard protocols that...
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Product
The system is stable and reliable. Technologically speaking, the system's functionalities meet all...
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Culture
AGFA HealthCare just sells the product, and that is it. The issue is that there are different...
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Culture, Operations
We haven't implemented all of the system's functionalities that the vendor has proposed. When we...
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Relationship
Like it is with every vendor, the support from AGFA HealthCare is mediocre. I know the product...
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Relationship, Operations
We have project meetings around upgrades, and AGFA Healthcare will typically provide on-site support...
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Operations
We generally handle training internally when it comes to application training, but I don't have a...
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Relationship, Product
AGFA HealthCare has a GRIP monitoring system that monitors all the servers to flag potential...
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Relationship
I think the support has improved because AGFA HealthCare has now actually gotten to know our site....
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Product
AGFA HealthCare could do better with the planning around upgrades. It has been a while since we had...
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Culture, Value
AGFA HealthCare is good when it comes to the billing perspective. If we are looking for a good...
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Product
Enterprise Imaging for Radiology is reliable and stable. We had a couple of issues in the last few...
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Relationship, Operations
AGFA HealthCare is very good with interoperability and integration with third parties. We have...
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Loyalty, Relationship
I would recommend AGFA HealthCare every day when it comes to PACS stuff. I have seen a lot of PACS...
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Loyalty
AGFA HealthCare is good at keeping their promises, but they can be slow. We recently went live with...
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Relationship, Product
The vendor’s main strengths lie in their strong presence and deep expertise in the field. What...
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Loyalty, Operations
There is an opportunity to enhance the product by transitioning to more web-based solutions. One key...
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Product
AGFA HealthCare and Enterprise Imaging for Radiology are very flexible. The product is maintainable...
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Operations
We can do most things in Enterprise Imaging for Radiology ourselves, but the specialized things,...
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Product
The integration between Enterprise Imaging for Radiology and other products is very flexible. The...
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Relationship
I’m very satisfied with the support from AGFA HealthCare. They actively monitor the system for...
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Culture, Relationship, Operations
At one point, we had to do a patch for the system, and I asked for the test results so that I could...
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Loyalty, Product, Value
The system's quality is good. Its integration is also good because our RIS is with another vendor,...
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Loyalty, Relationship
For improved satisfaction with AGFA HealthCare, we need closer communication with the development...
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Relationship, Operations
AGFA HealthCare could do better with the people who are out teaching in clinics and the way they...
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Operations
A while ago, AGFA HealthCare got new employees from our region, and that helped a lot with their...
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Loyalty, Relationship
We must decide whether to continue integrating our PACS and RIS or whether to get a new system that...
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Operations, Product
We upgraded Enterprise Imaging for Radiology to the latest version, and that was a major upgrade...
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Loyalty, Product
AGFA HealthCare hasn’t come yet to activate the AI that we purchased through them and provide...
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Culture, Relationship
Our support from AGFA HealthCare is not by phone or web; we have someone from AGFA HealthCare...
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Loyalty
We have been using Enterprise Imaging for Radiology for many years, so the results have been...
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Loyalty, Operations, Product
Upgrades are a positive experience generally. Apparently, the next set of upgrades is going to...
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Product
We have recently integrated the product into our new EHR. It is based on our EHR, so it now has a...
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Loyalty, Value
The main driver for choosing the vendor is certainly the solution itself, the ease of use, the...
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Relationship, Operations
We have had a really good project manager more recently. We had some challenges with previous...
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Culture
We had a demo of the vendor’s ophthalmology solution, and it didn't meet any expectations at all. It...
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Loyalty, Product, Value
With the AI solution through AGFA and Lunit, we have definitely seen an increase in accuracy and a...
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Product
I would like to think things will get better with the solution. I'm starting to see things progress...
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Operations
We went live with another AI solution through AGFA for breast imaging. We trialed another AI...
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Operations, Product
Years ago, we used our first AI solution, AGFA's ClearRead package. That has been going from...
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Product
One of the biggest opportunities for product improvement lies in the scheduling functionality....
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Product
Enterprise Imaging XERO Viewer is fast and stable.
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Product, Value
The biggest opportunities for product improvement include enabling mobile access, offering a...
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Relationship, Product
The vendor’s greatest strengths are their expertise, their professionalism, and their consistently...
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Product, Value
The system is so embedded in terms of outcomes and things that we can't imagine a world without it....
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Relationship
I don't see much of AGFA HealthCare's executives. Their executive involvement is not really good....
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Loyalty, Product
The system is getting older. The GUI is looking a bit tired and old. We can't really do imaging for...
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Value
The system is quite expensive. Also, AGFA HealthCare seems to charge for every little thing. It...
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Commentary Summary
Comment Type Breakout