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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

Product, Value

The system is so embedded in terms of outcomes and things that we can't imagine a world without it....

Apr 2025
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CIO

Relationship

I don't see much of AGFA HealthCare's executives. Their executive involvement is not really good....

Apr 2025
||
(0)
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CIO

Loyalty, Product

The system is getting older. The GUI is looking a bit tired and old. We can't really do imaging for...

Apr 2025
||
(0)
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CIO

Value

The system is quite expensive. Also, AGFA HealthCare seems to charge for every little thing. It...

Apr 2025
||
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Manager

Relationship

The vendor's biggest strengths are their cooperation and communication.

Apr 2025
||
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Manager

Relationship, Product

The biggest opportunities for product enhancement would be reintroducing the service tools...

Apr 2025
||
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Manager

Product

I like that the product is usually very reliable. It also has integrated speech recognition and...

Apr 2025
||
(0)
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Director

Relationship

Normally, the vendor keeps all their promises. We work quite well with AGFA HealthCare. The vendor's...

Apr 2025
||
(0)
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Director

Operations

I’m not highly satisfied with the vendor’s implementation services because when we asked, some...

Apr 2025
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(0)
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Director

Operations, Product

Enterprise Imaging for Radiology is a good product and is very easy to use. When we asked, the...

Apr 2025
||
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Director

Product

What would be useful in my daily practice would be if the vendor integrated systems to support reporting....

Apr 2025
||
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Director

Loyalty

Some things are missing from the product and have to be purchased from third parties, so we have to...

Apr 2025
||
(0)
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Manager

Relationship, Product

A change AGFA HealthCare could make to improve our experience is improving the functionality for administration....

Apr 2025
||
(0)
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Physician

Operations, Product, Value

Upgrades and AI are AGFA HealthCare's areas for improvement. To improve our experience, the vendor...

Apr 2025
||
(0)
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Physician

Product

Reliability and speed are what I like most about Enterprise Imaging for Radiology. Those are AGFA...

Apr 2025
||
(0)
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Manager

Product

Enterprise Imaging for Radiology is very robust and secure. It has good technical support, a clear...

Apr 2025
||
(0)
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Manager

Loyalty, Product

AGFA HealthCare is currently in the process of integrating undefined AI solutions, but the solution...

Apr 2025
||
(0)
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Director

Relationship

AGFA HealthCare's biggest strength is their constant support. AGFA HealthCare has reliable people...

Apr 2025
||
(0)
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Director

Product

I like the system's simplicity of use and numerous applications. I also like that it is an open...

Apr 2025
||
(0)
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Director

Product

AGFA HealthCare could work on doing continual upgrades and always integrating new solutions and...

Apr 2025
||
(0)
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Physician

Product, Value

We get all the reporting from Enterprise Imaging for Radiology. Enterprise Imaging for Radiology is...

Feb 2025
||
(0)
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Physician

Operations

The implementation of Enterprise Imaging for Radiology was good. We were fortunate because any...

Feb 2025
||
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Physician

Loyalty, Relationship

We have been due for an upgrade for a while. My satisfaction might have been higher last year, but I...

Feb 2025
||
(0)
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Physician

Relationship

My likelihood to recommend AGFA HealthCare rates between the middle of the road and the top of the...

Feb 2025
||
(0)
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Physician

Relationship, Product

There are lots of alerts AGFA HealthCare should get from our particular system that they haven't...

Feb 2025
||
(0)
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Physician

Operations, Product

Whether I would buy the product again is a difficult question because I don't know what else is out...

Feb 2025
||
(0)
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Physician

Relationship

AGFA HealthCare is really good with support. If I log an urgent ticket and it doesn't get picked up...

Feb 2025
||
(0)
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Physician

Culture, Value

AGFA HealthCare charges over the odds for everything. More recently, it has become a ridiculous...

Feb 2025
||
(0)
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Physician

Product

As far as integration goes, I don't think the product is the issue; our RIS product has some issues....

Feb 2025
||
(0)
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Physician

Loyalty, Operations, Product

AGFA HealthCare's new technology has been delayed. I think it is there. We just need to get our...

Feb 2025
||
(0)
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Physician

Relationship

AGFA HealthCare's executives only get involved when the brown stuff hits the fan or when they need...

Feb 2025
||
(0)
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Physician

Product

We want the ability to download images for faster reading. We don't just want to download current...

Jan 2025
||
(0)
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Physician

Product

Enterprise Imaging for Radiology is intuitive to use, and we like most of its features.

Jan 2025
||
(0)
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VP/Other Executive

Product

We want the vendor to include AI.

Jan 2025
||
(0)
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VP/Other Executive

Product

We like the system's functionality.

Jan 2025
||
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VP/Other Executive

Relationship

The vendor's strength is their support.

Jan 2025
||
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Director

Relationship

The vendor could improve our experience by including high performance for now.

Dec 2024
||
(0)
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Director

Product

What I like most about the product is that it has an easy interface.

Dec 2024
||
(0)
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Director

Product

I don't have anything that I think needs to be improved in the product. The product is perfect.

Dec 2024
||
(0)
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Director

Relationship, Product

The biggest strengths of the vendor are their reliability, their product knowledge, and the fact...

Dec 2024
||
(0)
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Director

Product

Enterprise Imaging for Radiology's orchestration could be improved by giving us the possibility of...

Dec 2024
||
(0)
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Director

Product

Enterprise Imaging for Radiology is easy for the radiologists to work with. After a difficult start,...

Dec 2024
||
(0)
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Manager

Relationship

To improve my experience as a customer, the vendor needs to make changes to their service.

Dec 2024
||
(0)
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Manager

Product

The thing I like most about the product is its system integrity.

Dec 2024
||
(0)
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Manager

Culture

The biggest strength of the vendor is sales.

Dec 2024
||
(0)
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Manager

Relationship, Product

The biggest opportunity for product improvement is around service work.

Dec 2024
||
(0)
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Manager

Relationship, Product

There are no strengths with Enterprise Imaging for Radiology. There is nothing I like about the...

Dec 2024
||
(0)
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Director

Product

AGFA HealthCare's strengths are product quality, excellent design, and service quality. I like the...

Dec 2024
||
(0)
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Director

Relationship, Product

AGFA HealthCare's biggest opportunity to improve is with integrations with HIS.

Dec 2024
||
(0)
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CIO

Loyalty

We are working to upgrade our version of Enterprise Imaging for Radiology, and things are going well...

Dec 2024
||
(0)
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CIO

Operations

The last version change we had with AGFA HealthCare gave us a lot of trouble, and it was a very long...

Dec 2024
||
(0)
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CIO

Product

AGFA HealthCare could give more functionality to radiologists. There are some things that the...

Dec 2024
||
(0)
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CIO

Product

I like the robustness of the solution. It is a very robust solution that radiologists are very...

Dec 2024
||
(0)
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CIO

Relationship

AGFA HealthCare is a very professional company, and we are happy with them. They give us what we...

Dec 2024
||
(0)
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Director

Relationship

There is nothing that the vendor could do to improve our experience.

Dec 2024
||
(0)
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Director

Product

What I like about the product is that it works all the time.

Dec 2024
||
(0)
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Director

Product

The biggest opportunity for product improvement is to incorporate AI.

Dec 2024
||
(0)
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Director

Relationship

The biggest strengths of the vendor are their quick workflow and their support.

Dec 2024
||
(0)
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Manager

Product

What I like most about Enterprise Imaging for Radiology are its ergonomics, robustness, and practicality....

Dec 2024
||
(0)
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Manager

Relationship, Product

AGFA HealthCare's greatest strengths are their versatility and ability to contextualize the product.

Dec 2024
||
(0)
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Manager

Product

AGFA HealthCare could improve Enterprise Imaging for Radiology's layout and its interoperability and...

Dec 2024
||
(0)
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Manager

Product

I like Enterprise Imaging for Radiology's ease of use. Its biggest opportunity for improvement is...

Dec 2024
||
(0)
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Manager

Relationship, Operations

AGFA HealthCare has great integration staff, but there are very few of them. They need an additional...

Dec 2024
||
(0)
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Manager

Relationship, Product

AGFA HealthCare's strengths are their helpfulness and efficiency.

Dec 2024
||
(0)
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CIO

Product

We want easier SSO login and easier login in general.

Dec 2024
||
(0)
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CIO

Loyalty

We chose the product as an upgrade, and we didn't think much about the alternatives. From an...

Dec 2024
||
(0)
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CIO

Relationship

The vendor knows their business, technology, and product. They have experience and structure, and...

Dec 2024
||
(0)
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CIO

Product

We like AGFA HealthCare’s capacity to integrate all the modalities in radiology. There is...

Dec 2024
||
(0)
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CIO

Value

Unexpected costs with AGFA HealthCare are very difficult to assume because we have had a budget for...

Dec 2024
||
(0)
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Manager

Relationship

In terms of changes that the vendor could make to improve our experience as a customer, logging in...

Dec 2024
||
(0)
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Director

Operations, Product

Enterprise Imaging for Radiology is very fast software and easy to learn. Operators use it easily...

Dec 2024
||
(0)
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Director

Product

Our previous PACS is not comparable with AGFA HealthCare because it was a small PACS that managed...

Dec 2024
||
(0)
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Director

Culture, Value

AGFA HealthCare keeps their promises, but they must keep them obligatorily because they have signed...

Dec 2024
||
(0)
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Director

Relationship

AGFA HealthCare has excellent technical support management. I have technical support on-site with...

Dec 2024
||
(0)
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Director

Culture, Product

We had some problems with integration, but it wasn't necessarily AGFA HealthCare's fault because...

Dec 2024
||
(0)
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Director

Loyalty

The functionality of the solution meets our needs, except for when it comes to artificial...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Product

AGFA HealthCare could improve Enterprise Imaging for Radiology if they included other types of DICOM...

Nov 2024
||
(0)
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Director

Relationship, Product

AGFA HealthCare's strength is that they have a quality product with good support. I like its ease of...

Nov 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

AGFA HealthCare could simplify the upgrades to minimize downtime and delays. It would be nice if the...

Nov 2024
||
(0)
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Analyst/Coordinator

Product

I am quite confident in AGFA HealthCare’s upgrades for Enterprise Imaging for Radiology. I have done...

Nov 2024
||
(0)
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Analyst/Coordinator

Culture, Value

We have a maintenance contract with AGFA HealthCare, and any changes are made under this maintenance...

Nov 2024
||
(0)
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Analyst/Coordinator

Culture, Product

There is storage, a network, and different units in Enterprise Imaging for Radiology. There are...

Nov 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

In my role, Enterprise Imaging for Radiology works very well. I would tell others looking at...

Nov 2024
||
(0)
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Analyst/Coordinator

Relationship

AGFA HealthCare has very good support. AGFA HealthCare’s support team is quite big, so we get quick...

Nov 2024
||
(0)
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Analyst/Coordinator

Operations

AGFA HealthCare’s training is good. Concerning the training for the users, I don't really have any...

Nov 2024
||
(0)
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Physicist

Loyalty, Operations

AGFA HealthCare is more professional with implementations than they have been in the past, but we...

Nov 2024
||
(0)
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Physicist

Loyalty, Value

I know that AGFA HealthCare is changing their AI strategy, so maybe we will end up staying with them...

Nov 2024
||
(0)
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Physicist

Product

There are still a lot of things that are not functional in the hanging protocols in Enterprise...

Nov 2024
||
(0)
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Physicist

Relationship

Most of the time, AGFA HealthCare’s support is relatively fast and okay, and with some issues, they...

Nov 2024
||
(0)
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Physicist

Loyalty

My radiologists want us to change away from AGFA HealthCare because the AI strategy is not clear and...

Nov 2024
||
(0)
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Physicist

Loyalty

If I had an opportunity to choose a PACS, I am not sure whether I would go away from AGFA...

Nov 2024
||
(0)
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Physicist

Operations, Value

AGFA HealthCare’s training is expensive and not structured.

Nov 2024
||
(0)
 Thank you  Helpful

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Physicist

Product

In the past, we did have some difficult periods with Enterprise Imaging for Radiology, but nowadays,...

Nov 2024
||
(0)
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Manager

Relationship, Operations

AGFA HealthCare could have closer collaborations between their internal teams. The vendor's...

Nov 2024
||
(0)
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Manager

Product

AGFA HealthCare's greatest opportunity for improvement is to transfer or refine more RIS features...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Operations

At the project level, we had some issues. Things didn't go as smoothly as they should have in the...

Nov 2024
||
(0)
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Manager

Loyalty, Product

I like the system's stability and interoperability. When we did a project for the system, I went...

Nov 2024
||
(0)
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Manager

Operations

Implementing the system's software was easy. We had a really smooth time with our application...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

AGFA HealthCare's strengths are their experience and expertise. The vendor is communicative,...

Nov 2024
||
(0)
 Thank you  Helpful

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Director

Product

The PACS part of the system is very good. It has a lot of functionalities that we like, including an...

Nov 2024
||
(0)
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Director

Product

The vendor has two opportunities for improvement. The first is with the RIS part of the system...

Nov 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

Our relationship with the vendor is good. We meet with them at several different levels. We have...

Nov 2024
||
(0)
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Director

Operations, Product

When comparing Windows 11 to MS-DOS, there are quite a few clicks that we need to do that we don't...

Nov 2024
||
(0)
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Director

Loyalty, Relationship

The vendor is very keen on wanting to help us with things, but they take a long time to do those...

Nov 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Value

The vendor hasn't kept all of their promises in the past, but over the last year, they have been...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship, Operations

We haven't seen anybody from AGFA HealthCare since the initial training. When we get new people...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

My real disappointment with AGFA HealthCare is not knowing my national team. I don't know what...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

We are shifting away from AGFA HealthCare because some people are unhappy with the PACS, and part of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I like Enterprise Imaging for Radiology, and it fulfills the needs that I have in order to deliver...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship, Product

AGFA HealthCare promised more in other areas of medicine in their last upgrade. We have had some...

Oct 2024
||
(0)
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Physician

Product

Our AI algorithms are all integrated with the system's workflow, so we don't need to do anything...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

Enterprise Imaging for Radiology is currently part of our long-term plans. Our PACS team has a good...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Overall, we are happy with Enterprise Imaging for Radiology. We were early adopters of the system,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

AGFA HealthCare's strengths are relationship management and stability. I like the ability to build...

Oct 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Some opportunities for AGFA HealthCare are making Enterprise Imaging XERO Viewer more suitable for...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The service organization is now in physical distance and experience quite far away, so AGFA...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

AGFA HealthCare values customer loyalty. They are good at customer engagement at a personal level,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

An opportunity for AGFA HealthCare is the integration of other standalone software within our...

Oct 2024
||
(0)
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 or  to see details.

Manager

Product

What I like the most about Enterprise Imaging for Radiology is it is a flexible and adaptable product....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare is very good at engaging with customers. We have a good, long-standing, and personal...

Sep 2024
||
(0)
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 or  to see details.

Manager

Value

There is a lot of functionality in the product, but I find that when we explore the functionality,...

Sep 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Loyalty, Value

If our organization were to start over today, we would not choose AGFA HealthCare's system. The...

Sep 2024
||
(0)
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 or  to see details.

Director

Relationship, Value

I would absolutely like AGFA HealthCare to be more proactive. I would like them to actually care...

Sep 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty

We have been using AGFA HealthCare's system at our organization for a long time. We changed systems...

Sep 2024
||
(0)
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 or  to see details.

Director

Product

I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...

Aug 2024
||
(0)
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Director

Relationship

Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For the time being, I feel that the personnel we have from AGFA HealthCare are much better than the...

Aug 2024
||
(0)
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Director

Product

We haven't faced major problems with the system in years because of its stability. The system's...

Aug 2024
||
(0)
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Physician

Culture, Value

Sometimes AGFA HealthCare charges us for things that I don't think are useful, but other times they...

Aug 2024
||
(0)
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 or  to see details.

Physician

Loyalty, Product

The features we want in Enterprise Imaging for Radiology are included in the next version that will...

Aug 2024
||
(0)
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 or  to see details.

Physician

Relationship

AGFA HealthCare keeps all their promises. If they didn't, we wouldn't have been with them for so...

Aug 2024
||
(0)
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Physician

Product

Enterprise Imaging for Radiology is a very stable system that is very reliable. It does everything...

Aug 2024
||
(0)
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CIO

Loyalty, Relationship, Product

The biggest opportunity for AGFA HealthCare to improve Enterprise Imaging for Radiology is to...

Aug 2024
||
(0)
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CIO

Relationship

AGFA HealthCare's strength is their support team. I like the high availability of the solution.

Aug 2024
||
(0)
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Director

Loyalty

The main reason we got Enterprise Imaging for Radiology was because it is intuitive and easy to use....

Aug 2024
||
(0)
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 or  to see details.

Director

Relationship

The vendor's executive involvement is good. Also, we work with the vendor to implement new aspects....

Aug 2024
||
(0)
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 or  to see details.

Director

Relationship

The technical relationship can always improve, even though it isn’t bad. As always, the relationship...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If something is in the vendor's hands, they don’t bill for extra things, even if little changes are...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship

AGFA HealthCare's greatest strengths are their technology and their technicians' level of knowledge.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My favorite thing about the product is its integration capabilities.

Jul 2024
||
(0)
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Manager

Relationship, Operations

To improve our experience, the vendor could maintain regular, proactive contact with customers to...

Jul 2024
||
(0)
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Manager

Relationship

The vendor's greatest opportunity to improve the product would be to involve the manufacturer in the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

AGFA HealthCare's strength is reliability. I like the speed and reliability of the product.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

AGFA HealthCare could make it easier to configure custom layouts for each modality and machine. The...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One opportunity the vendor has is that the time that it takes them to fix bugs could be reduced due...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor's training could be improved. The vendor could enhance their training with PDFs that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system is reliable and robust. It is user friendly and has a powerful tool set that allows users...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We still have quite a few open calls with AGFA HealthCare’s support. They could have better...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of Enterprise Imaging for Radiology was managed really well, and the solution is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

At the start of working with AGFA HealthCare, we had problems with project managers. We had to put...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Enterprise Imaging for Radiology is a very robust solution that will help support a person’s imaging...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

AGFA HealthCare was ahead of the curve with AI. They have things in the pipeline, like specialty...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We use both phone and web support, and AGFA HealthCare has regular meetings to catch up on things....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Overall, Enterprise Imaging for Radiology is quite expensive for what it is, but it works. To feel...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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