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Enterprise Imaging for Radiology (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Product

I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...

Aug 2024
||
(0)
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Director

Relationship

AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...

Aug 2024
||
(0)
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Director

Relationship

Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...

Aug 2024
||
(0)
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Director

Relationship

For the time being, I feel that the personnel we have from AGFA HealthCare are much better than the...

Aug 2024
||
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Director

Product

We haven't faced major problems with the system in years because of its stability. The system's...

Aug 2024
||
(0)
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Physician

Culture, Value

Sometimes AGFA HealthCare charges us for things that I don't think are useful, but other times they...

Aug 2024
||
(0)
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Physician

Loyalty, Product

The features we want in Enterprise Imaging for Radiology are included in the next version that will...

Aug 2024
||
(0)
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Physician

Relationship

AGFA HealthCare keeps all their promises. If they didn't, we wouldn't have been with them for so...

Aug 2024
||
(0)
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Physician

Product

Enterprise Imaging for Radiology is a very stable system that is very reliable. It does everything...

Aug 2024
||
(0)
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CIO

Loyalty, Relationship, Product

The biggest opportunity for AGFA HealthCare to improve Enterprise Imaging for Radiology is to...

Aug 2024
||
(0)
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CIO

Relationship

AGFA HealthCare's strength is their support team. I like the high availability of the solution.

Aug 2024
||
(0)
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Director

Loyalty

The main reason we got Enterprise Imaging for Radiology was because it is intuitive and easy to use....

Aug 2024
||
(0)
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Director

Relationship

The vendor's executive involvement is good. Also, we work with the vendor to implement new aspects....

Aug 2024
||
(0)
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Director

Relationship

The technical relationship can always improve, even though it isn’t bad. As always, the relationship...

Aug 2024
||
(0)
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Director

Value

If something is in the vendor's hands, they don’t bill for extra things, even if little changes are...

Aug 2024
||
(0)
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Manager

Relationship

AGFA HealthCare's greatest strengths are their technology and their technicians' level of knowledge.

Jul 2024
||
(0)
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Manager

Product

My favorite thing about the product is its integration capabilities.

Jul 2024
||
(0)
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Manager

Relationship, Operations

To improve our experience, the vendor could maintain regular, proactive contact with customers to...

Jul 2024
||
(0)
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Manager

Relationship

The vendor's greatest opportunity to improve the product would be to involve the manufacturer in the...

Jul 2024
||
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Physician

Relationship, Product

AGFA HealthCare's strength is reliability. I like the speed and reliability of the product.

Jul 2024
||
(0)
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Physician

Product

AGFA HealthCare could make it easier to configure custom layouts for each modality and machine. The...

Jul 2024
||
(0)
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Director

Relationship, Product

One opportunity the vendor has is that the time that it takes them to fix bugs could be reduced due...

Jul 2024
||
(0)
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Director

Operations

The vendor's training could be improved. The vendor could enhance their training with PDFs that...

Jul 2024
||
(0)
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Director

Product

The system is reliable and robust. It is user friendly and has a powerful tool set that allows users...

Jul 2024
||
(0)
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Director

Relationship

We still have quite a few open calls with AGFA HealthCare’s support. They could have better...

May 2024
||
(0)
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Director

Operations

The implementation of Enterprise Imaging for Radiology was managed really well, and the solution is...

May 2024
||
(0)
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Director

Relationship, Operations

At the start of working with AGFA HealthCare, we had problems with project managers. We had to put...

May 2024
||
(0)
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Director

Loyalty, Product

Enterprise Imaging for Radiology is a very robust solution that will help support a person’s imaging...

May 2024
||
(0)
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Director

Loyalty, Relationship, Product

AGFA HealthCare was ahead of the curve with AI. They have things in the pipeline, like specialty...

May 2024
||
(0)
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Director

Relationship

We use both phone and web support, and AGFA HealthCare has regular meetings to catch up on things....

May 2024
||
(0)
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Director

Culture, Value

Overall, Enterprise Imaging for Radiology is quite expensive for what it is, but it works. To feel...

May 2024
||
(0)
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CIO

Loyalty, Relationship

AGFA has now appointed an executive clinical radiology lead for our region, and they are pretty...

May 2024
||
(0)
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CIO

Value

I have been quite impressed with AGFA recently. We used to have to pay for every little thing a few...

May 2024
||
(0)
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CIO

Relationship

I never see AGFA HealthCare. I only get to see them when I have to escalate something from the...

Mar 2024
||
(0)
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CIO

Operations

AGFA HealthCare came down and swamped the site with loads of trainers when we went live.

Mar 2024
||
(0)
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CIO

Product

Enterprise Imaging for Radiology seems to work really well, and we have no issues with it. We had...

Mar 2024
||
(0)
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CIO

Relationship, Product

AGFA HealthCare moves forward very slowly. Even getting AI stuff has been painful for them. They are...

Mar 2024
||
(0)
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CIO

Culture, Value

AGFA HealthCare will not charge for any bugs or fixes, but they will charge straight away for any...

Mar 2024
||
(0)
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CIO

Operations, Product

We had some hardware that it took a long time for AGFA HealthCare to install.

Mar 2024
||
(0)
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Physician

Operations

The big problem with enterprise imaging solutions is that they are rarely designed by radiologists...

Feb 2024
||
(0)
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Physician

Product

The biggest strength of the vendor is the reliability. What I like most about the product is its stability....

Feb 2024
||
(0)
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Physician

Product

The PACS could benefit from more streamlined operations. While there have been improvements in...

Feb 2024
||
(0)
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Physician

Product

The difficulties with the system are sometimes due to the lack of tools that radiologists need but...

Feb 2024
||
(0)
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Physician

Operations, Product

Enterprise Imaging for Radiology is pretty straightforward. I don't think there is anything that is...

Jan 2024
||
(0)
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Physician

Loyalty, Operations, Product

We haven't had any new technology since we got Enterprise Imaging for Radiology. It might be that...

Jan 2024
||
(0)
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Physician

Loyalty, Product

With Enterprise Imaging for Radiology, the only thing that would be good as an improvement is...

Jan 2024
||
(0)
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Physician

Operations, Value

Regarding teaching files, AGFA Healthcare has a new and improved module. My only gripe with it is...

Jan 2024
||
(0)
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Physician

Relationship

I have the service delivery manager and our account manager on AGFA Healthcare’s side. We have...

Jan 2024
||
(0)
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Physician

Value

We are definitely overcharged for Enterprise Imaging for Radiology. The problem is that our region’s...

Jan 2024
||
(0)
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Physician

Product

What we got with Enterprise Imaging for Radiology was something called XERO Exchange Network, which...

Jan 2024
||
(0)
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Physician

Relationship, Product

From a clinical point of view, Enterprise Imaging for Radiology works pretty well. It is pretty...

Jan 2024
||
(0)
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Director

Product

We would like to see AGFA HealthCare further improve the interface of the two windows for viewing...

Dec 2023
||
(0)
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Director

Relationship, Product

The vendor’s biggest strengths are in their reliability.

Dec 2023
||
(0)
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Director

Product

What we like most about the product is the immediate interface.

Dec 2023
||
(0)
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Director

Product

The biggest area of opportunity for AGFA HealthCare is integration with other platforms.

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Value

AGFA HealthCare's product is expensive for what it is, and they are nowhere near the most innovative...

Dec 2023
||
(0)
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VP/Other Executive

Culture, Relationship

AGFA HealthCare is pretty transparent, so I think they keep their promises. They are not always the...

Dec 2023
||
(0)
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CIO

Loyalty, Relationship

AGFA HealthCare's service is okay. Their transition to an enterprise solution was okay. I'm...

Dec 2023
||
(0)
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CIO

Loyalty

We are doing some consolidation because our health system is going through big changes and...

Dec 2023
||
(0)
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Manager

Relationship, Product

The biggest strength of Agfa HealthCare is that they take their product knowledge seriously. What we...

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

The vendor's main strength is the strong product knowledge they have. What we like most about the...

Nov 2023
||
(0)
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Manager

Product

The vendor has opportunities in artificial intelligence. Our radiologists like to use artificial...

Nov 2023
||
(0)
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Physician

Relationship

We really like the system's stability and that the vendor has good technical support. What we like...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

I would like to see improvements to the cloud solution, PACS, and AI offering. I also want the...

Nov 2023
||
(0)
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CIO

Product

AGFA HealthCare's system is very stable and is always working well. That is very important for us....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I like that the product is robust and scalable.

Oct 2023
||
(0)
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CIO

Product

The vendor could improve the product by offering better ease of integration.

Oct 2023
||
(0)
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CIO

Relationship, Product

The biggest improvements the vendor could make include being more proactive and utilizing agility...

Oct 2023
||
(0)
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Manager

Relationship

The relationship between us and the vendor is their biggest strength. The service support staff...

Oct 2023
||
(0)
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Manager

Product

I like the seamless workflows and how the system can adapt to our often complex reporting workflows...

Oct 2023
||
(0)
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Manager

Product

There are some features within our workflows that we would like the system to be able to facilitate...

Oct 2023
||
(0)
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Manager

Operations

To improve my experience as a customer, Agfa HealthCare could offer ongoing refresher training as...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

The vendor's strongest aspect is their middle-level management team. I like the look and feel of the...

Oct 2023
||
(0)
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Physician

Relationship

I like Agfa HealthCare's attention to customer problems, and I like the system's stability.

Oct 2023
||
(0)
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Physician

Product

Agfa HealthCare could improve the product's user interface. The user interface has not been adapted...

Oct 2023
||
(0)
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Director

Relationship, Product

We still need better functionality from Agfa HealthCare as well as better communication around how...

Oct 2023
||
(0)
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Manager

Product

After a difficult start, the product is now stable. We really like that the product is well know....

Oct 2023
||
(0)
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Manager

Product

Agfa HealthCare's system is a good radiology PACS. The system is very capable of doing the things...

Oct 2023
||
(0)
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 or  to see details.

Manager

Culture, Relationship

If we want something from Agfa HealthCare, they are very easy to work with regarding billing because...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

Agfa HealthCare schedules their training, and there are also ad hoc possibilities, so there is no...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

What I like about Agfa HealthCare is the dynamism of the relationships. We get immediate answers to...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

The vendor's commitment and executive presence are their strongest aspects. The product is stable...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Agfa HealthCare's biggest strengths are their people's helpfulness, their product's functionality,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

The vendor's biggest opportunities for improvement are with their regional imaging arrangements and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Agfa HealthCare could improve the availability of their skilled engineers on their product's staff....

Oct 2023
||
(0)
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Director

Product

Our medical users have long since digested the innovation constituted by the product. We like the...

Oct 2023
||
(0)
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Manager

Relationship, Product

Agfa HealthCare's product is good. It performs the functions we need and is flexible for possible...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We would like to see Agfa HealthCare have tighter timelines for their implementations. Also, the...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Product

For those of us managing the product, we have a few small but important fixes that would help us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

What we like the most is Agfa HealthCare's reliability, and we think the product is robust. Agfa...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

Agfa HealthCare keeps their promises, but it sometimes takes them a while to do that.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I like the product's functionality when it comes to its effectiveness and efficiency for...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Agfa HealthCare has new management, and we have seen some improvements over the past few years. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Agfa HealthCare needs to improve with faster implementation of new applications. Also, the internal...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We like the modularity of Agfa's system and the options we can use. The Agfa team is easily...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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