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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship, Product

A change AGFA HealthCare could make to improve our experience is improving the functionality for administration....

Apr 2025
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(0)
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Physician

Operations, Product, Value

Upgrades and AI are AGFA HealthCare's areas for improvement. To improve our experience, the vendor...

Apr 2025
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(0)
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Physician

Product

Reliability and speed are what I like most about Enterprise Imaging for Radiology. Those are AGFA...

Apr 2025
||
(0)
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Manager

Product

Enterprise Imaging for Radiology is very robust and secure. It has good technical support, a clear...

Apr 2025
||
(0)
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Manager

Loyalty, Product

AGFA HealthCare is currently in the process of integrating undefined AI solutions, but the solution...

Apr 2025
||
(0)
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Director

Relationship

AGFA HealthCare's biggest strength is their constant support. AGFA HealthCare has reliable people...

Apr 2025
||
(0)
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Director

Product

I like the system's simplicity of use and numerous applications. I also like that it is an open...

Apr 2025
||
(0)
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Director

Product

AGFA HealthCare could work on doing continual upgrades and always integrating new solutions and...

Apr 2025
||
(0)
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Physician

Product, Value

We get all the reporting from Enterprise Imaging for Radiology. Enterprise Imaging for Radiology is...

Feb 2025
||
(0)
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Physician

Operations

The implementation of Enterprise Imaging for Radiology was good. We were fortunate because any...

Feb 2025
||
(0)
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Physician

Loyalty, Relationship

We have been due for an upgrade for a while. My satisfaction might have been higher last year, but I...

Feb 2025
||
(0)
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Physician

Relationship

My likelihood to recommend AGFA HealthCare rates between the middle of the road and the top of the...

Feb 2025
||
(0)
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Physician

Relationship, Product

There are lots of alerts AGFA HealthCare should get from our particular system that they haven't...

Feb 2025
||
(0)
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Physician

Operations, Product

Whether I would buy the product again is a difficult question because I don't know what else is out...

Feb 2025
||
(0)
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Physician

Relationship

AGFA HealthCare is really good with support. If I log an urgent ticket and it doesn't get picked up...

Feb 2025
||
(0)
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Physician

Culture, Value

AGFA HealthCare charges over the odds for everything. More recently, it has become a ridiculous...

Feb 2025
||
(0)
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Physician

Product

As far as integration goes, I don't think the product is the issue; our RIS product has some issues....

Feb 2025
||
(0)
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Physician

Loyalty, Operations, Product

AGFA HealthCare's new technology has been delayed. I think it is there. We just need to get our...

Feb 2025
||
(0)
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Physician

Relationship

AGFA HealthCare's executives only get involved when the brown stuff hits the fan or when they need...

Feb 2025
||
(0)
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Physician

Product

We want the ability to download images for faster reading. We don't just want to download current...

Jan 2025
||
(0)
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Physician

Product

Enterprise Imaging for Radiology is intuitive to use, and we like most of its features.

Jan 2025
||
(0)
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VP/Other Executive

Product

We want the vendor to include AI.

Jan 2025
||
(0)
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VP/Other Executive

Product

We like the system's functionality.

Jan 2025
||
(0)
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VP/Other Executive

Relationship

The vendor's strength is their support.

Jan 2025
||
(0)
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Director

Relationship

The vendor could improve our experience by including high performance for now.

Dec 2024
||
(0)
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Director

Product

What I like most about the product is that it has an easy interface.

Dec 2024
||
(0)
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Director

Product

I don't have anything that I think needs to be improved in the product. The product is perfect.

Dec 2024
||
(0)
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Director

Relationship, Product

The biggest strengths of the vendor are their reliability, their product knowledge, and the fact...

Dec 2024
||
(0)
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Director

Product

Enterprise Imaging for Radiology's orchestration could be improved by giving us the possibility of...

Dec 2024
||
(0)
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Director

Product

Enterprise Imaging for Radiology is easy for the radiologists to work with. After a difficult start,...

Dec 2024
||
(0)
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Manager

Relationship

To improve my experience as a customer, the vendor needs to make changes to their service.

Dec 2024
||
(0)
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Manager

Product

The thing I like most about the product is its system integrity.

Dec 2024
||
(0)
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Manager

Culture

The biggest strength of the vendor is sales.

Dec 2024
||
(0)
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Manager

Relationship, Product

The biggest opportunity for product improvement is around service work.

Dec 2024
||
(0)
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Manager

Relationship, Product

There are no strengths with Enterprise Imaging for Radiology. There is nothing I like about the...

Dec 2024
||
(0)
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Director

Product

AGFA HealthCare's strengths are product quality, excellent design, and service quality. I like the...

Dec 2024
||
(0)
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Director

Relationship, Product

AGFA HealthCare's biggest opportunity to improve is with integrations with HIS.

Dec 2024
||
(0)
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CIO

Loyalty

We are working to upgrade our version of Enterprise Imaging for Radiology, and things are going well...

Dec 2024
||
(0)
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CIO

Operations

The last version change we had with AGFA HealthCare gave us a lot of trouble, and it was a very long...

Dec 2024
||
(0)
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CIO

Product

AGFA HealthCare could give more functionality to radiologists. There are some things that the...

Dec 2024
||
(0)
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CIO

Product

I like the robustness of the solution. It is a very robust solution that radiologists are very...

Dec 2024
||
(0)
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CIO

Relationship

AGFA HealthCare is a very professional company, and we are happy with them. They give us what we...

Dec 2024
||
(0)
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Director

Relationship

There is nothing that the vendor could do to improve our experience.

Dec 2024
||
(0)
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Director

Product

What I like about the product is that it works all the time.

Dec 2024
||
(0)
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Director

Product

The biggest opportunity for product improvement is to incorporate AI.

Dec 2024
||
(0)
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Director

Relationship

The biggest strengths of the vendor are their quick workflow and their support.

Dec 2024
||
(0)
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Manager

Product

What I like most about Enterprise Imaging for Radiology are its ergonomics, robustness, and practicality....

Dec 2024
||
(0)
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Manager

Relationship, Product

AGFA HealthCare's greatest strengths are their versatility and ability to contextualize the product.

Dec 2024
||
(0)
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Manager

Product

AGFA HealthCare could improve Enterprise Imaging for Radiology's layout and its interoperability and...

Dec 2024
||
(0)
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Manager

Product

I like Enterprise Imaging for Radiology's ease of use. Its biggest opportunity for improvement is...

Dec 2024
||
(0)
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Manager

Relationship, Operations

AGFA HealthCare has great integration staff, but there are very few of them. They need an additional...

Dec 2024
||
(0)
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Manager

Relationship, Product

AGFA HealthCare's strengths are their helpfulness and efficiency.

Dec 2024
||
(0)
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CIO

Product

We want easier SSO login and easier login in general.

Dec 2024
||
(0)
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CIO

Loyalty

We chose the product as an upgrade, and we didn't think much about the alternatives. From an...

Dec 2024
||
(0)
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CIO

Relationship

The vendor knows their business, technology, and product. They have experience and structure, and...

Dec 2024
||
(0)
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CIO

Product

We like AGFA HealthCare’s capacity to integrate all the modalities in radiology. There is...

Dec 2024
||
(0)
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CIO

Value

Unexpected costs with AGFA HealthCare are very difficult to assume because we have had a budget for...

Dec 2024
||
(0)
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Manager

Relationship

In terms of changes that the vendor could make to improve our experience as a customer, logging in...

Dec 2024
||
(0)
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Director

Operations, Product

Enterprise Imaging for Radiology is very fast software and easy to learn. Operators use it easily...

Dec 2024
||
(0)
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Director

Product

Our previous PACS is not comparable with AGFA HealthCare because it was a small PACS that managed...

Dec 2024
||
(0)
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Director

Culture, Value

AGFA HealthCare keeps their promises, but they must keep them obligatorily because they have signed...

Dec 2024
||
(0)
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Director

Relationship

AGFA HealthCare has excellent technical support management. I have technical support on-site with...

Dec 2024
||
(0)
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Director

Culture, Product

We had some problems with integration, but it wasn't necessarily AGFA HealthCare's fault because...

Dec 2024
||
(0)
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Director

Loyalty

The functionality of the solution meets our needs, except for when it comes to artificial...

Dec 2024
||
(0)
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Director

Product

AGFA HealthCare could improve Enterprise Imaging for Radiology if they included other types of DICOM...

Nov 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

AGFA HealthCare's strength is that they have a quality product with good support. I like its ease of...

Nov 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

AGFA HealthCare could simplify the upgrades to minimize downtime and delays. It would be nice if the...

Nov 2024
||
(0)
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Analyst/Coordinator

Product

I am quite confident in AGFA HealthCare’s upgrades for Enterprise Imaging for Radiology. I have done...

Nov 2024
||
(0)
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Analyst/Coordinator

Culture, Value

We have a maintenance contract with AGFA HealthCare, and any changes are made under this maintenance...

Nov 2024
||
(0)
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Analyst/Coordinator

Culture, Product

There is storage, a network, and different units in Enterprise Imaging for Radiology. There are...

Nov 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

In my role, Enterprise Imaging for Radiology works very well. I would tell others looking at...

Nov 2024
||
(0)
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Analyst/Coordinator

Relationship

AGFA HealthCare has very good support. AGFA HealthCare’s support team is quite big, so we get quick...

Nov 2024
||
(0)
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Analyst/Coordinator

Operations

AGFA HealthCare’s training is good. Concerning the training for the users, I don't really have any...

Nov 2024
||
(0)
 Thank you  Helpful

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Physicist

Loyalty, Operations

AGFA HealthCare is more professional with implementations than they have been in the past, but we...

Nov 2024
||
(0)
 Thank you  Helpful

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Physicist

Loyalty, Value

I know that AGFA HealthCare is changing their AI strategy, so maybe we will end up staying with them...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Product

There are still a lot of things that are not functional in the hanging protocols in Enterprise...

Nov 2024
||
(0)
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Physicist

Relationship

Most of the time, AGFA HealthCare’s support is relatively fast and okay, and with some issues, they...

Nov 2024
||
(0)
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Physicist

Loyalty

My radiologists want us to change away from AGFA HealthCare because the AI strategy is not clear and...

Nov 2024
||
(0)
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Physicist

Loyalty

If I had an opportunity to choose a PACS, I am not sure whether I would go away from AGFA...

Nov 2024
||
(0)
 Thank you  Helpful

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Physicist

Operations, Value

AGFA HealthCare’s training is expensive and not structured.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Product

In the past, we did have some difficult periods with Enterprise Imaging for Radiology, but nowadays,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

AGFA HealthCare could have closer collaborations between their internal teams. The vendor's...

Nov 2024
||
(0)
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 or  to see details.

Manager

Product

AGFA HealthCare's greatest opportunity for improvement is to transfer or refine more RIS features...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Operations

At the project level, we had some issues. Things didn't go as smoothly as they should have in the...

Nov 2024
||
(0)
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Manager

Loyalty, Product

I like the system's stability and interoperability. When we did a project for the system, I went...

Nov 2024
||
(0)
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Manager

Operations

Implementing the system's software was easy. We had a really smooth time with our application...

Nov 2024
||
(0)
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Manager

Relationship

AGFA HealthCare's strengths are their experience and expertise. The vendor is communicative,...

Nov 2024
||
(0)
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Director

Product

The PACS part of the system is very good. It has a lot of functionalities that we like, including an...

Nov 2024
||
(0)
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Director

Product

The vendor has two opportunities for improvement. The first is with the RIS part of the system...

Nov 2024
||
(0)
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Director

Relationship

Our relationship with the vendor is good. We meet with them at several different levels. We have...

Nov 2024
||
(0)
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Director

Operations, Product

When comparing Windows 11 to MS-DOS, there are quite a few clicks that we need to do that we don't...

Nov 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship

The vendor is very keen on wanting to help us with things, but they take a long time to do those...

Nov 2024
||
(0)
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Director

Relationship, Value

The vendor hasn't kept all of their promises in the past, but over the last year, they have been...

Nov 2024
||
(0)
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Physician

Culture, Relationship, Operations

We haven't seen anybody from AGFA HealthCare since the initial training. When we get new people...

Oct 2024
||
(0)
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Physician

Relationship

My real disappointment with AGFA HealthCare is not knowing my national team. I don't know what...

Oct 2024
||
(0)
 Thank you  Helpful

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Physician

Loyalty, Relationship

We are shifting away from AGFA HealthCare because some people are unhappy with the PACS, and part of...

Oct 2024
||
(0)
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Physician

Product

I like Enterprise Imaging for Radiology, and it fulfills the needs that I have in order to deliver...

Oct 2024
||
(0)
 Thank you  Helpful

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Physician

Culture, Relationship, Product

AGFA HealthCare promised more in other areas of medicine in their last upgrade. We have had some...

Oct 2024
||
(0)
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Physician

Product

Our AI algorithms are all integrated with the system's workflow, so we don't need to do anything...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

Enterprise Imaging for Radiology is currently part of our long-term plans. Our PACS team has a good...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Overall, we are happy with Enterprise Imaging for Radiology. We were early adopters of the system,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

AGFA HealthCare's strengths are relationship management and stability. I like the ability to build...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

Some opportunities for AGFA HealthCare are making Enterprise Imaging XERO Viewer more suitable for...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The service organization is now in physical distance and experience quite far away, so AGFA...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare values customer loyalty. They are good at customer engagement at a personal level,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

An opportunity for AGFA HealthCare is the integration of other standalone software within our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What I like the most about Enterprise Imaging for Radiology is it is a flexible and adaptable product....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare is very good at engaging with customers. We have a good, long-standing, and personal...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

There is a lot of functionality in the product, but I find that when we explore the functionality,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Value

If our organization were to start over today, we would not choose AGFA HealthCare's system. The...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

I would absolutely like AGFA HealthCare to be more proactive. I would like them to actually care...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have been using AGFA HealthCare's system at our organization for a long time. We changed systems...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For the time being, I feel that the personnel we have from AGFA HealthCare are much better than the...

Aug 2024
||
(0)
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Director

Product

We haven't faced major problems with the system in years because of its stability. The system's...

Aug 2024
||
(0)
 Thank you  Helpful

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Physician

Culture, Value

Sometimes AGFA HealthCare charges us for things that I don't think are useful, but other times they...

Aug 2024
||
(0)
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 or  to see details.

Physician

Loyalty, Product

The features we want in Enterprise Imaging for Radiology are included in the next version that will...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

AGFA HealthCare keeps all their promises. If they didn't, we wouldn't have been with them for so...

Aug 2024
||
(0)
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 or  to see details.

Physician

Product

Enterprise Imaging for Radiology is a very stable system that is very reliable. It does everything...

Aug 2024
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Relationship, Product

The biggest opportunity for AGFA HealthCare to improve Enterprise Imaging for Radiology is to...

Aug 2024
||
(0)
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 or  to see details.

CIO

Relationship

AGFA HealthCare's strength is their support team. I like the high availability of the solution.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The main reason we got Enterprise Imaging for Radiology was because it is intuitive and easy to use....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's executive involvement is good. Also, we work with the vendor to implement new aspects....

Aug 2024
||
(0)
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Director

Relationship

The technical relationship can always improve, even though it isn’t bad. As always, the relationship...

Aug 2024
||
(0)
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Director

Value

If something is in the vendor's hands, they don’t bill for extra things, even if little changes are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare's greatest strengths are their technology and their technicians' level of knowledge.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My favorite thing about the product is its integration capabilities.

Jul 2024
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(0)
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Manager

Relationship, Operations

To improve our experience, the vendor could maintain regular, proactive contact with customers to...

Jul 2024
||
(0)
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Manager

Relationship

The vendor's greatest opportunity to improve the product would be to involve the manufacturer in the...

Jul 2024
||
(0)
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Physician

Relationship, Product

AGFA HealthCare's strength is reliability. I like the speed and reliability of the product.

Jul 2024
||
(0)
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Physician

Product

AGFA HealthCare could make it easier to configure custom layouts for each modality and machine. The...

Jul 2024
||
(0)
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Director

Relationship, Product

One opportunity the vendor has is that the time that it takes them to fix bugs could be reduced due...

Jul 2024
||
(0)
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Director

Operations

The vendor's training could be improved. The vendor could enhance their training with PDFs that...

Jul 2024
||
(0)
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Director

Product

The system is reliable and robust. It is user friendly and has a powerful tool set that allows users...

Jul 2024
||
(0)
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Director

Relationship

We still have quite a few open calls with AGFA HealthCare’s support. They could have better...

May 2024
||
(0)
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Director

Operations

The implementation of Enterprise Imaging for Radiology was managed really well, and the solution is...

May 2024
||
(0)
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Director

Relationship, Operations

At the start of working with AGFA HealthCare, we had problems with project managers. We had to put...

May 2024
||
(0)
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Director

Loyalty, Product

Enterprise Imaging for Radiology is a very robust solution that will help support a person’s imaging...

May 2024
||
(0)
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Director

Loyalty, Relationship, Product

AGFA HealthCare was ahead of the curve with AI. They have things in the pipeline, like specialty...

May 2024
||
(0)
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Director

Relationship

We use both phone and web support, and AGFA HealthCare has regular meetings to catch up on things....

May 2024
||
(0)
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Director

Culture, Value

Overall, Enterprise Imaging for Radiology is quite expensive for what it is, but it works. To feel...

May 2024
||
(0)
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CIO

Loyalty, Relationship

AGFA has now appointed an executive clinical radiology lead for our region, and they are pretty...

May 2024
||
(0)
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CIO

Value

I have been quite impressed with AGFA recently. We used to have to pay for every little thing a few...

May 2024
||
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