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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Europe)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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Director

AGFA HealthCare's system is more cost efficient than most other solutions. In terms of my money's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

AGFA HealthCare's solution has to be easy to work with for both radiologists and our staff. There...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We've had major problems with the support from the AGFA HealthCare team. They are much better now,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare has good innovations. They showed us a vision for the orchestration solution, and we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

AGFA HealthCare works very well. They have many good solutions when it comes to evaluating their...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We're satisfied with AGFA HealthCare’s training in the sense that we don't have many training needs...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We have a regular meeting with AGFA HealthCare to go over support tickets, so that is very nice. I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare's innovation and development have improved over the last year. I think they have a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I understand AGFA HealthCare’s approach to AI. I think they're being a bit cautious and watching...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

All in all, I'm quite positive about AGFA HealthCare. We switched to Enterprise Imaging for...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CTO

Our radiologists probably don't see a big difference working with Enterprise Imaging for Radiology...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CTO

We work with someone from AGFA HealthCare who is great. They have really good conversations with us...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CTO

AGFA HealthCare's support team needs to be more proactive. They should be aware of our issues...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CTO

The vendor is learning how to support an organization like ours. They've traditionally only served...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CTO

Initially, things were working very well for us with Enterprise Imaging for Radiology. However, as...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CTO

I don't feel like AGFA HealthCare is particularly innovative. We are still dealing with issues long...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Physician

Over the next year, AGFA HealthCare should focus on moving to the web version in a reproducible,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

I would like AGFA HealthCare to present us with new artificial intelligence solutions that could be...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

We have had AGFA HealthCare's product for years. It has not always been an improvement, but today,...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

In terms of support, we always have the AGFA Healthcare person present on-site, so that works very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

To improve, AGFA HealthCare could integrate the system with AI.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

After a period of not using Enterprise Imaging for Radiology, the vendor's assistance should be...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Physician

Things are going quite well with AGFA HealthCare. There was an initial period a few years ago when...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

To improve my experience, AGFA HealthCare could have more effective image linking and association....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Our radiologists would rather be on another solution. My radiologists think that this other PACS...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We have some new features with Enterprise Imaging for Radiology and several projects that we're...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

For years, I've been trying to get AGFA HealthCare to be more proactive. They react well to the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I think AGFA HealthCare could be more transparent about costs, investments, and why certain projects...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

With AGFA HealthCare, I think they can improve a lot more in guiding us through developments and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Things are going well with Enterprise Imaging for Radiology. We have very good performance, so...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Manager

Our radiologists are not always happy with Enterprise Imaging for Radiology, but that's also...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Things are going very well with AGFA HealthCare. They are still driving forward with various...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

AGFA HealthCare tends to be very fair with charges. We have had open and honest conversations with...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

AGFA HealthCare’s support people are generally very good. They have a couple of very highly trained...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare tries to innovate, but they are just slower than we need them to be. When we went...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

I would say that the vendor is going in the right direction. AI is the right path, and we are there....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

In my opinion, there is potential in AI, but it seems to me that AGFA HealthCare is quite...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Whenever AGFA HealthCare is called because of any kind of issue, the response times are quick and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I would recommend Enterprise Imaging for Radiology because, within the context of a RIS and PACS,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Enterprise Imaging is way ahead when it comes to ease of use. The functionality we have on the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

There's definitely more we can do with AGFA HealthCare because things are moving fast. I'm looking...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Enterprise Imaging for Radiology is probably the best PACS of all the ones I've worked with....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

Enterprise Imaging for Radiology is fine. We're still very happy with what we have. I think there...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

AGFA HealthCare gets in touch with us regularly for support and supervision. I'm fairly happy with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

AGFA HealthCare is good, and their product is good. There are shortcomings to it. It falls short in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

If we're going to migrate from one PACS to another, we're realistically looking at a two- to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I have experience working with AGFA HealthCare, so when I'm on a call, I sometimes have to give them...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We don't get any training from AGFA HealthCare. As a result, we're actually paying for some...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I suppose AGFA HealthCare is always open to future enhancements, but actually getting them done can...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Manager

We've migrated from an on-premises solution to AWS, so we'd like to see more cloud-native...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Right now, I have no idea what AGFA HealthCare’s vision is or what their road map looks like. That...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

AGFA HealthCare doesn’t seem to be investing much in the RIS. For example, the scheduler came out...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

For parts of the business, Enterprise Imaging for Radiology meets our needs. For other parts, it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

To feel like I'm getting more value out of the system, I'd need to see improvements in areas like...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

AGFA HealthCare is good, but obviously, we want to grow as a business, and we have to make sure they...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Physician

Things changed a lot shortly before we changed to Enterprise Imaging for Radiology. We have a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

We are with AGFA HealthCare, and we have always felt strongly that we have a superior product. We...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

It's easier with Enterprise Imaging for Radiology to quickly access the report of the current study...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We've upgraded to Enterprise Imaging for Radiology, and it is so user friendly. I can work the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The challenge is that there are so many things pushing development, like AI solutions. We have to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Enterprise Imaging for Radiology is expensive, and that is difficult. But we are dependent on the system....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

What I hear from our users is that they are actually very pleased with using AGFA HealthCare's PACS....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare’s training has improved. They have made a whole lot more available online. They have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We don't have so many issues with Enterprise Imaging for Radiology. But it's very clear to me that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

It is important that AGFA HealthCare uses the standards of our region. They need to make sure they...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

With AGFA HealthCare, it would help to have internal cooperation within the organization. That is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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The supplier's biggest strengths are their availability, responsive support, and innovative vision.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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The biggest opportunity for product improvement is the AI software integration.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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What I like most about the product is its versatility and comprehensive functionality.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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The supplier could improve my experience as a customer by providing a RECIST solution and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

There are people we can contact at AGFA HealthCare. They had processes when there were problems with...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Physician

Enterprise Imaging for Radiology has a very nice interface to work with. It is adaptable and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

What I think would be useful for AGFA HealthCare to potentially do with Enterprise Imaging for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

It would be nice to have AGFA HealthCare people around to help us out even more frequently, but...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Physician

What works well specifically with Enterprise Imaging for Radiology is that for multidisciplinary...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Enterprise Imaging for Radiology is an easy-to-use PACS. The AGFA HealthCare team goes through...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I am a fan of Enterprise Imaging for Radiology, but maybe not as a long-term solution because it is...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

I don't know of any training program that AGFA HealthCare provides. They provide projects and...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Director

We would like to be cloud native with Enterprise Imaging for Radiology. We have migrated to the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I would have liked to see AGFA HealthCare bring forward additional AI solutions into the PACS,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Some of the AGFA HealthCare products are not up to industry best practices. We have had to buy a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have been with AGFA HealthCare for a long time, and I see them as a good partner. We have been...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

AGFA HealthCare's biggest strength is that they have knowledgeable staff members.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Enterprise Imaging for Radiology's uptime is high. This is important for a hospital that is largely...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Ophthalmology is the biggest opportunity for improvement in the solution. AGFA HealthCare could have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We've had a very good relationship with AGFA HealthCare and the product. My clinical colleagues are...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

AGFA HealthCare is certainly one of the better partners we deal with. Enterprise Imaging for...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

AGFA HealthCare could give faster feedback concerning the implementation of new applications. Often,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The biggest area for product improvement is the integration of AI that helps augment throughput.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare's biggest strengths are their know-how and the fact that they have a good product. I...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I find AGFA HealthCare's support to be really good. I generally go through the portal, and we also...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The AGFA HealthCare portal and learning materials are actually quite useful. I use the portal and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Our AGFA HealthCare RIS is the main area we still need to put some work into, and that is the only...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Over the past few years, if there was anything we needed, we could discuss it with the AGFA...

Comment Tone Positive
Pillars Culture, Loyalty, Relationship
Evaluation Unrated

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Manager

User-created hanging protocols within Enterprise Imaging for Radiology are something I need to brush...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The regulatory component gives us insight into how we can manipulate Enterprise Imaging for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Because I have a lot of cross-sectional background, I find Enterprise Imaging for Radiology to be...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Whether we stay with Enterprise Imaging for Radiology is subject to pricing and things like that,...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Director

Enterprise Imaging for Radiology does everything we need it to do.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We've had AGFA HealthCare's system for a long time. At the end of the day, whether we keep vendors...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There are opportunities for improvement, particularly in communication from the PACS supplier....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Users would like to see a system that matches the capabilities of the third-party RIS solutions they...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

AGFA HealthCare's system is valued for its reliability. It provides users with a dependable system...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Users generally find the system to be relatively simple to navigate, making it accessible and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I’d rate getting our money's worth lower because the solution is bloody expensive. It’s pricey for...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

We have never really had any problems with AGFA HealthCare's support. AGFA HealthCare is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We have got a bit of a tech problem at the moment with the solution. We need the vendor to upgrade...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

Like with everything, I always think the system could be cheaper, but in general, Enterprise Imaging...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

Enterprise Imaging for Radiology is a product that works. We have had it implemented for many years...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CIO

This product evolves slowly because it is a medical product, so it cannot evolve at the same pace as...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

The relationship with the vendor is fluid and satisfactory. I am very happy with them. In terms of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare could have quicker development and responsiveness. They have no real AI strategy. It...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Enterprise Imaging for Radiology is a good product. I like the PACS pieces, like 3D linking.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

AGFA HealthCare’s support people have been all over us in a good way. Since we signed our deal with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

We chose AGFA HealthCare because of functionality and price. We looked at some key things we needed...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

In terms of areas of improvement, some videos can't be recognized, and there could be more...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

AGFA HealthCare's strengths are stability and their people. I like the efficiency of the product.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

What I like most about the product is its usability and speed.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

In order to improve the customer experience, the vendor could provide monthly service reports,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The vendor’s main strength is their closeness, although at times, that can also be a drawback when...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

The main opportunities to improve the product are to talk with customers about their needs and avoid...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

We are getting a bit fed up with our slightly older product, but hopefully, the new upgrade we are...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Physician

AGFA HealthCare’s support team is pretty much on the ball. They work with the organization.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

When we went live and the training was happening, it was all during the COVID-19 pandemic, so it was...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

AGFA HealthCare is not particularly innovative. They should focus a bit more on innovation. That is...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

When we first changed to Enterprise Imaging for Radiology, things were a bit difficult because we...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

AGFA HealthCare is very collaborative, and compared with other vendors that are also very large...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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The biggest opportunities for product improvement are in stability, further development with AI, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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To improve my experience as a customer, the vendor could give better service, create a more...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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The product is there but does not necessarily improve my day due to very limited evolution that is...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

The vendor’s main strengths are their listening skills and their planning during the development phase....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

What I like most about the product is that it is simple to use and versatile.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The main opportunity for product improvement includes incorporating built-in AI capabilities and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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I need to be able to see an image and a report on it, so from a clinician's point of view, the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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AGFA HealthCare doesn’t feel like a partner in our journey. We had a lot of challenges with them...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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One change that would improve my experience as a customer would be greater proactivity from the vendor....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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The vendor’s greatest strengths are their service and reliability.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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What I like most about the product is its ease of use.

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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The greatest opportunity for product improvement is integration with AI and making more integrations...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I have been using Enterprise Imaging for Radiology for a long time, and it is very reliable. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

As far as I know, AGFA HealthCare does not charge for everything. We have a good contract as well.

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Physician

AGFA HealthCare's team is very approachable. If I ask them something, they respond very promptly....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Our long-term plan is to keep AGFA HealthCare. I would 100% choose AGFA again. AGFA HealthCare gets...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We have been working with AGFA HealthCare for years, and our experience has fluctuated. Sometimes we...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

No vendor keeps all promises. AGFA Healthcare does what they can, but they are also dependent on...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There is no real reason for me to change vendors at this time. If we look at other PACS vendors,...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

The upgrades are good. But they are not the main problem. We had some problems in the past where...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

We have had some training in the past, of course. We also have an ongoing training system or...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We have no problems with integration with other systems. Our PACS has a direct link with our EMR....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

If I had been asked a few years ago about the product’s quality, I would have given the system a low...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

There are always some things that are not embedded, but that is normal. If we have advanced things,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The most important thing the vendor did was the installation of RUBEE AI. It made it possible for me...

Comment Tone Positive
Pillars Loyalty, Operations, Product
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Director

The most important thing AGFA HealthCare can do to better serve us going forward would be to try to...

Comment Tone Negative
Pillars Relationship
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Director

Sometimes the vendor’s support is very good. Sometimes it is not good. Most of the time, I get a...

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Pillars Relationship
Evaluation Unrated

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Director

The vendor is leading communication, and they are doing very well. I see certain announcements pass...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We are a very small facility, and AGFA HealthCare does big conferences for their new features and...

Comment Tone Negative
Pillars Culture, Relationship, Operations
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CIO

My favorite thing about Enterprise Imaging for Radiology is the functionality of the integrated...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare is easily approachable.

Comment Tone Positive
Pillars Relationship
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Manager

The product is easy to use. It is broadly applicable in a hospital, and it serves multiple functionalities....

Comment Tone Positive
Pillars Product
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Manager

We would like more export options that we can send to other hospitals. At the moment, there are...

Comment Tone Negative
Pillars Product
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Physician

The product was designed by engineers without enough input from users such as practicing physicians....

Comment Tone Negative
Pillars Product
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Physician

The main strength of the vendor is the high reliability of the product, with very few breakdowns....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We do not have any problem with Enterprise Imaging for Radiology. The radiologists use it daily, and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The vendor always makes promises that problems will be solved, so we are always disappointed when...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

Integration is less important with Enterprise Imaging for Radiology because we have the DICOM...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We stopped using AGFA HealthCare’s AI modules because we aren't getting the value for the money we...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Analyst/Coordinator

We have a service contract, and everything is part of the service. We have to pay for additional...

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Pillars Culture, Value
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Manager

The greatest opportunities for product improvement are enhancing speech recognition capabilities and...

Comment Tone Positive
Pillars Product
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Manager

To improve the customer experience, the supplier could hold user meetings in our region and provide...

Comment Tone Negative
Pillars Relationship
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Director

Everything from AGFA HealthCare is really expensive. We have to pay for each link and test we ask for....

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

The most important thing for us is that Enterprise Imaging for Radiology is a very stable system....

Comment Tone Positive
Pillars Relationship, Product
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Manager

AGFA HealthCare could improve the product through easier implementation of AI. I would also like...

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Pillars Relationship, Operations
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Manager

I would like to see improvements to our ability to anonymise studies that can't be anonymised on the...

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Pillars Product
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Manager

AGFA HealthCare's support is quick to help or at least write to say that they are reviewing or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

What AGFA HealthCare sells is what we get. The product is very simple to use, and its integration...

Comment Tone Positive
Pillars Culture, Operations, Product
Evaluation Unrated

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Manager

The biggest benefit of going to Enterprise Imaging for Radiology is that technically, we have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We would for sure go with Enterprise Imaging for Radiology again. The ease of the vendor...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Most of AGFA HealthCare’s charges are within the contract. I asked for an integration cost from them...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Sometimes development pieces take some time, but AGFA HealthCare keeps track of development...

Comment Tone Positive
Pillars Relationship
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Manager

Enterprise Imaging for Radiology is almost like a single stop. We don't need to go searching for...

Comment Tone Positive
Pillars Product
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Manager

I have no complaints about AGFA HealthCare’s support team. We have regular meetings with them. We...

Comment Tone Positive
Pillars Relationship
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Manager

We can do an intensive PACS administrator training from AGFA HealthCare. If the radiologists want to...

Comment Tone Positive
Pillars Operations
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Manager

Clinically, we had a seamless transition to Enterprise Imaging for Radiology. With any new system,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Sometimes the upgrades we do break certain elements that the vendor has to try and fix. This comes...

Comment Tone Negative
Pillars Product
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Manager

AGFA HealthCare’s implementation services are very good because they get a project team specifically...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

AGFA HealthCare needs more project managers. We had a project manager who we had sole use of, and...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The vendor is very proactive. They are trying to do some AI things and help us implement AI...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Manager

Enterprise Imaging for Radiology is not the cheapest solution out there, and that is sometimes why...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I have never had too much trouble training a person to get up and running and reporting on...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Something that would be very useful would be to integrate the RIS into the PACS. I think AGFA...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I would like to see AGFA HealthCare bring the product into more of a web-based feature set so that...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We have a close-knit, long-term relationship with AGFA HealthCare, and we appreciate our...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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