Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Europe)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
We had some minor troubles years ago, but Enterprise Imaging for Radiology has evolved and is more...
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Relationship, Product
AGFA HealthCare tries to provide a solid and well-working product, and it is definitely competitive...
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Culture, Value
What I like about AGFA HealthCare is that we can implement AI from external parties into the system,...
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Value
AGFA HealthCare charges for the implementation of minor things, but it is always like that with...
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Relationship
AGFA HealthCare’s support people are quite good. If we have a problem, they try to fix it. We have a...
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Product
AGFA HealthCare has been working on a workflow organizer so that we can easily send dedicated exams...
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Relationship
To improve my experience as a customer, the vendor could be more service minded by showing greater...
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Product
I like the back end of Enterprise Imaging for Radiology because it is relatively simply set out....
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Relationship, Operations
When we don't know how to do something in Enterprise Imaging for Radiology, AGFA HealthCare guides...
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Product
I would like to see Enterprise Imaging for Radiology be one product rather than Enterprise Imaging...
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Operations
We had several different AGFA HealthCare project managers throughout our implementation project for...
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Culture, Value
AGFA HealthCare provides us with a charge, and then we negotiate. There is always an expectation...
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Relationship
Our relationship with AGFA HealthCare has been cordial and stable. When we send support requests to...
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Product, Value
All of the system's integrations are excessively costly when it comes to the standard protocols that...
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Product
The system is stable and reliable. Technologically speaking, the system's functionalities meet all...
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Culture
AGFA HealthCare just sells the product, and that is it. The issue is that there are different...
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Culture, Operations
We haven't implemented all of the system's functionalities that the vendor has proposed. When we...
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Relationship
Like it is with every vendor, the support from AGFA HealthCare is mediocre. I know the product...
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Relationship, Operations
We have project meetings around upgrades, and AGFA Healthcare will typically provide on-site support...
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Operations
We generally handle training internally when it comes to application training, but I don't have a...
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Relationship, Product
AGFA HealthCare has a GRIP monitoring system that monitors all the servers to flag potential...
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Relationship
I think the support has improved because AGFA HealthCare has now actually gotten to know our site....
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Product
AGFA HealthCare could do better with the planning around upgrades. It has been a while since we had...
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Culture, Value
AGFA HealthCare is good when it comes to the billing perspective. If we are looking for a good...
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Product
Enterprise Imaging for Radiology is reliable and stable. We had a couple of issues in the last few...
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Relationship, Operations
AGFA HealthCare is very good with interoperability and integration with third parties. We have...
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Loyalty, Relationship
I would recommend AGFA HealthCare every day when it comes to PACS stuff. I have seen a lot of PACS...
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Loyalty
AGFA HealthCare is good at keeping their promises, but they can be slow. We recently went live with...
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Relationship, Product
The vendor’s main strengths lie in their strong presence and deep expertise in the field. What...
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Loyalty, Operations
There is an opportunity to enhance the product by transitioning to more web-based solutions. One key...
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Product
AGFA HealthCare and Enterprise Imaging for Radiology are very flexible. The product is maintainable...
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Operations
We can do most things in Enterprise Imaging for Radiology ourselves, but the specialized things,...
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Product
The integration between Enterprise Imaging for Radiology and other products is very flexible. The...
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Relationship
I’m very satisfied with the support from AGFA HealthCare. They actively monitor the system for...
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Culture, Relationship, Operations
At one point, we had to do a patch for the system, and I asked for the test results so that I could...
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Loyalty, Product, Value
The system's quality is good. Its integration is also good because our RIS is with another vendor,...
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Loyalty, Relationship
For improved satisfaction with AGFA HealthCare, we need closer communication with the development...
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Relationship, Operations
AGFA HealthCare could do better with the people who are out teaching in clinics and the way they...
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Operations
A while ago, AGFA HealthCare got new employees from our region, and that helped a lot with their...
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Loyalty, Relationship
We must decide whether to continue integrating our PACS and RIS or whether to get a new system that...
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Operations, Product
We upgraded Enterprise Imaging for Radiology to the latest version, and that was a major upgrade...
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Loyalty, Product
AGFA HealthCare hasn’t come yet to activate the AI that we purchased through them and provide...
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Culture, Relationship
Our support from AGFA HealthCare is not by phone or web; we have someone from AGFA HealthCare...
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Loyalty
We have been using Enterprise Imaging for Radiology for many years, so the results have been...
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Loyalty, Operations, Product
Upgrades are a positive experience generally. Apparently, the next set of upgrades is going to...
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Product
We have recently integrated the product into our new EHR. It is based on our EHR, so it now has a...
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Loyalty, Value
The main driver for choosing the vendor is certainly the solution itself, the ease of use, the...
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Relationship, Operations
We have had a really good project manager more recently. We had some challenges with previous...
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Culture
We had a demo of the vendor’s ophthalmology solution, and it didn't meet any expectations at all. It...
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Loyalty, Product, Value
With the AI solution through AGFA and Lunit, we have definitely seen an increase in accuracy and a...
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Product
I would like to think things will get better with the solution. I'm starting to see things progress...
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Operations
We went live with another AI solution through AGFA for breast imaging. We trialed another AI...
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Operations, Product
Years ago, we used our first AI solution, AGFA's ClearRead package. That has been going from...
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Product
One of the biggest opportunities for product improvement lies in the scheduling functionality....
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Product
Enterprise Imaging XERO Viewer is fast and stable.
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Product, Value
The biggest opportunities for product improvement include enabling mobile access, offering a...
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Relationship, Product
The vendor’s greatest strengths are their expertise, their professionalism, and their consistently...
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Product, Value
The system is so embedded in terms of outcomes and things that we can't imagine a world without it....
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Relationship
I don't see much of AGFA HealthCare's executives. Their executive involvement is not really good....
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Loyalty, Product
The system is getting older. The GUI is looking a bit tired and old. We can't really do imaging for...
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Value
The system is quite expensive. Also, AGFA HealthCare seems to charge for every little thing. It...
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Relationship
The vendor's biggest strengths are their cooperation and communication.
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Relationship, Product
The biggest opportunities for product enhancement would be reintroducing the service tools...
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Product
I like that the product is usually very reliable. It also has integrated speech recognition and...
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Relationship
Normally, the vendor keeps all their promises. We work quite well with AGFA HealthCare. The vendor's...
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Operations
I’m not highly satisfied with the vendor’s implementation services because when we asked, some...
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Operations, Product
Enterprise Imaging for Radiology is a good product and is very easy to use. When we asked, the...
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Product
What would be useful in my daily practice would be if the vendor integrated systems to support reporting....
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Loyalty
Some things are missing from the product and have to be purchased from third parties, so we have to...
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Relationship, Product
A change AGFA HealthCare could make to improve our experience is improving the functionality for administration....
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Operations, Product, Value
Upgrades and AI are AGFA HealthCare's areas for improvement. To improve our experience, the vendor...
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Product
Reliability and speed are what I like most about Enterprise Imaging for Radiology. Those are AGFA...
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Product
Enterprise Imaging for Radiology is very robust and secure. It has good technical support, a clear...
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Loyalty, Product
AGFA HealthCare is currently in the process of integrating undefined AI solutions, but the solution...
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Relationship
AGFA HealthCare's biggest strength is their constant support. AGFA HealthCare has reliable people...
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Product
I like the system's simplicity of use and numerous applications. I also like that it is an open...
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Product
AGFA HealthCare could work on doing continual upgrades and always integrating new solutions and...
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Product, Value
We get all the reporting from Enterprise Imaging for Radiology. Enterprise Imaging for Radiology is...
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Operations
The implementation of Enterprise Imaging for Radiology was good. We were fortunate because any...
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Loyalty, Relationship
We have been due for an upgrade for a while. My satisfaction might have been higher last year, but I...
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Relationship
My likelihood to recommend AGFA HealthCare rates between the middle of the road and the top of the...
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Relationship, Product
There are lots of alerts AGFA HealthCare should get from our particular system that they haven't...
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Operations, Product
Whether I would buy the product again is a difficult question because I don't know what else is out...
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Relationship
AGFA HealthCare is really good with support. If I log an urgent ticket and it doesn't get picked up...
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Culture, Value
AGFA HealthCare charges over the odds for everything. More recently, it has become a ridiculous...
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Product
As far as integration goes, I don't think the product is the issue; our RIS product has some issues....
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Loyalty, Operations, Product
AGFA HealthCare's new technology has been delayed. I think it is there. We just need to get our...
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Relationship
AGFA HealthCare's executives only get involved when the brown stuff hits the fan or when they need...
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Product
We want the ability to download images for faster reading. We don't just want to download current...
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Product
Enterprise Imaging for Radiology is intuitive to use, and we like most of its features.
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Product
We want the vendor to include AI.
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Product
We like the system's functionality.
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Relationship
The vendor's strength is their support.
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Relationship
The vendor could improve our experience by including high performance for now.
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Product
What I like most about the product is that it has an easy interface.
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Product
I don't have anything that I think needs to be improved in the product. The product is perfect.
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Relationship, Product
The biggest strengths of the vendor are their reliability, their product knowledge, and the fact...
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Product
Enterprise Imaging for Radiology's orchestration could be improved by giving us the possibility of...
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Product
Enterprise Imaging for Radiology is easy for the radiologists to work with. After a difficult start,...
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Relationship
To improve my experience as a customer, the vendor needs to make changes to their service.
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Product
The thing I like most about the product is its system integrity.
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Culture
The biggest strength of the vendor is sales.
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Relationship, Product
The biggest opportunity for product improvement is around service work.
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Relationship, Product
There are no strengths with Enterprise Imaging for Radiology. There is nothing I like about the...
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Product
AGFA HealthCare's strengths are product quality, excellent design, and service quality. I like the...
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Relationship, Product
AGFA HealthCare's biggest opportunity to improve is with integrations with HIS.
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Loyalty
We are working to upgrade our version of Enterprise Imaging for Radiology, and things are going well...
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Operations
The last version change we had with AGFA HealthCare gave us a lot of trouble, and it was a very long...
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Product
AGFA HealthCare could give more functionality to radiologists. There are some things that the...
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Product
I like the robustness of the solution. It is a very robust solution that radiologists are very...
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Relationship
AGFA HealthCare is a very professional company, and we are happy with them. They give us what we...
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Relationship
There is nothing that the vendor could do to improve our experience.
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Product
What I like about the product is that it works all the time.
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Product
The biggest opportunity for product improvement is to incorporate AI.
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Relationship
The biggest strengths of the vendor are their quick workflow and their support.
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Product
What I like most about Enterprise Imaging for Radiology are its ergonomics, robustness, and practicality....
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Relationship, Product
AGFA HealthCare's greatest strengths are their versatility and ability to contextualize the product.
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Product
AGFA HealthCare could improve Enterprise Imaging for Radiology's layout and its interoperability and...
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Product
I like Enterprise Imaging for Radiology's ease of use. Its biggest opportunity for improvement is...
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Relationship, Operations
AGFA HealthCare has great integration staff, but there are very few of them. They need an additional...
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Relationship, Product
AGFA HealthCare's strengths are their helpfulness and efficiency.
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Product
We want easier SSO login and easier login in general.
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Loyalty
We chose the product as an upgrade, and we didn't think much about the alternatives. From an...
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Relationship
The vendor knows their business, technology, and product. They have experience and structure, and...
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Product
We like AGFA HealthCare’s capacity to integrate all the modalities in radiology. There is...
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Value
Unexpected costs with AGFA HealthCare are very difficult to assume because we have had a budget for...
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Relationship
In terms of changes that the vendor could make to improve our experience as a customer, logging in...
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Operations, Product
Enterprise Imaging for Radiology is very fast software and easy to learn. Operators use it easily...
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Product
Our previous PACS is not comparable with AGFA HealthCare because it was a small PACS that managed...
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Culture, Value
AGFA HealthCare keeps their promises, but they must keep them obligatorily because they have signed...
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Relationship
AGFA HealthCare has excellent technical support management. I have technical support on-site with...
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Culture, Product
We had some problems with integration, but it wasn't necessarily AGFA HealthCare's fault because...
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Loyalty
The functionality of the solution meets our needs, except for when it comes to artificial...
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Product
AGFA HealthCare could improve Enterprise Imaging for Radiology if they included other types of DICOM...
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Relationship, Product
AGFA HealthCare's strength is that they have a quality product with good support. I like its ease of...
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Loyalty, Product
AGFA HealthCare could simplify the upgrades to minimize downtime and delays. It would be nice if the...
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Product
I am quite confident in AGFA HealthCare’s upgrades for Enterprise Imaging for Radiology. I have done...
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Culture, Value
We have a maintenance contract with AGFA HealthCare, and any changes are made under this maintenance...
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Culture, Product
There is storage, a network, and different units in Enterprise Imaging for Radiology. There are...
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Loyalty, Product
In my role, Enterprise Imaging for Radiology works very well. I would tell others looking at...
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Relationship
AGFA HealthCare has very good support. AGFA HealthCare’s support team is quite big, so we get quick...
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Operations
AGFA HealthCare’s training is good. Concerning the training for the users, I don't really have any...
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Loyalty, Operations
AGFA HealthCare is more professional with implementations than they have been in the past, but we...
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Loyalty, Value
I know that AGFA HealthCare is changing their AI strategy, so maybe we will end up staying with them...
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Product
There are still a lot of things that are not functional in the hanging protocols in Enterprise...
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Relationship
Most of the time, AGFA HealthCare’s support is relatively fast and okay, and with some issues, they...
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Loyalty
My radiologists want us to change away from AGFA HealthCare because the AI strategy is not clear and...
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Loyalty
If I had an opportunity to choose a PACS, I am not sure whether I would go away from AGFA...
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Operations, Value
AGFA HealthCare’s training is expensive and not structured.
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Product
In the past, we did have some difficult periods with Enterprise Imaging for Radiology, but nowadays,...
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Relationship, Operations
AGFA HealthCare could have closer collaborations between their internal teams. The vendor's...
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Product
AGFA HealthCare's greatest opportunity for improvement is to transfer or refine more RIS features...
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Operations
At the project level, we had some issues. Things didn't go as smoothly as they should have in the...
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Loyalty, Product
I like the system's stability and interoperability. When we did a project for the system, I went...
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Operations
Implementing the system's software was easy. We had a really smooth time with our application...
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Relationship
AGFA HealthCare's strengths are their experience and expertise. The vendor is communicative,...
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Product
The PACS part of the system is very good. It has a lot of functionalities that we like, including an...
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Product
The vendor has two opportunities for improvement. The first is with the RIS part of the system...
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Relationship
Our relationship with the vendor is good. We meet with them at several different levels. We have...
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Operations, Product
When comparing Windows 11 to MS-DOS, there are quite a few clicks that we need to do that we don't...
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Loyalty, Relationship
The vendor is very keen on wanting to help us with things, but they take a long time to do those...
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Relationship, Value
The vendor hasn't kept all of their promises in the past, but over the last year, they have been...
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Culture, Relationship, Operations
We haven't seen anybody from AGFA HealthCare since the initial training. When we get new people...
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Relationship
My real disappointment with AGFA HealthCare is not knowing my national team. I don't know what...
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Loyalty, Relationship
We are shifting away from AGFA HealthCare because some people are unhappy with the PACS, and part of...
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Product
I like Enterprise Imaging for Radiology, and it fulfills the needs that I have in order to deliver...
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Culture, Relationship, Product
AGFA HealthCare promised more in other areas of medicine in their last upgrade. We have had some...
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Product
Our AI algorithms are all integrated with the system's workflow, so we don't need to do anything...
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Loyalty, Relationship
Enterprise Imaging for Radiology is currently part of our long-term plans. Our PACS team has a good...
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Operations
Overall, we are happy with Enterprise Imaging for Radiology. We were early adopters of the system,...
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Relationship, Product
AGFA HealthCare's strengths are relationship management and stability. I like the ability to build...
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Product
Some opportunities for AGFA HealthCare are making Enterprise Imaging XERO Viewer more suitable for...
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Relationship
The service organization is now in physical distance and experience quite far away, so AGFA...
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Relationship
AGFA HealthCare values customer loyalty. They are good at customer engagement at a personal level,...
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Relationship, Product
An opportunity for AGFA HealthCare is the integration of other standalone software within our...
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Product
What I like the most about Enterprise Imaging for Radiology is it is a flexible and adaptable product....
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Relationship
AGFA HealthCare is very good at engaging with customers. We have a good, long-standing, and personal...
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Value
There is a lot of functionality in the product, but I find that when we explore the functionality,...
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Culture, Loyalty, Value
If our organization were to start over today, we would not choose AGFA HealthCare's system. The...
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Relationship, Value
I would absolutely like AGFA HealthCare to be more proactive. I would like them to actually care...
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Loyalty
We have been using AGFA HealthCare's system at our organization for a long time. We changed systems...
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Product
I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...
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Relationship
AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...
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Relationship
Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...
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