Enterprise Imaging for Radiology (Global)
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

Loyalty

Agfa HealthCare is investing in their technology. We are impressed with all the new functionality...

Aug 2023
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CIO

Relationship, Operations

Conducting projects with Agfa HealthCare is painful; they move very slow, and the projects end up...

Aug 2023
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Manager

Value

There were some tasks that Agfa HealthCare used to do for us that they didn't charge for, but now...

Aug 2023
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Manager

Relationship, Operations

Although our upgrades have been delayed several times, Agfa HealthCare has been up front about the...

Aug 2023
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Manager

Culture, Relationship

Agfa HealthCare’s solution does work as promoted; however, the product works the way the supplier...

Aug 2023
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Manager

Relationship

With the Agfa HealthCare platform, we have been working quite closely with the vendor to upgrade to...

Aug 2023
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Manager

Product

Agfa HealthCare’s platform is as stable as anything, and if the platform goes down, it only goes...

Aug 2023
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Manager

Product

Agfa HealthCare suffers a little from being too comprehensive, like when a system has a million...

Aug 2023
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Manager

Relationship

We have a comprehensive knowledge base with Agfa HealthCare. We can access all our previous calls...

Aug 2023
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Manager

Relationship

We have gone as far as speaking with an executive when we have needed to, so Agfa HealthCare is...

Aug 2023
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Manager

Relationship, Operations

Agfa HealthCare just launched a community program, which is fantastic. Agfa HealthCare’s community...

Aug 2023
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Manager

Culture, Relationship, Operations, Product

We have had some issues trying to get live on the new version of the system due to resourcing issues...

May 2023
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Manager

Relationship

The vendor’s support team is fantastic. They are very fast and have what is called grip monitoring....

May 2023
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Manager

Product

I like how the product is very straightforward and intuitive. It is very fast and ticks all the...

May 2023
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Physician

Relationship

The vendor is always monitoring our servers remotely, and they sometimes pick up problems before we...

Mar 2023
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Physician

Relationship

The person assigned to us from the vendor is great at booking our quarterly service meetings and...

Mar 2023
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Physician

Culture, Product

The product does what the vendor said it would. Our radiologists get on and do the job. They and are...

Mar 2023
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Physician

Relationship

I see a lot of experienced people leaving Agfa HealthCare, and that concerns me because we have a...

Mar 2023
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Physician

Product

The product is quite intuitive and not overly labor intensive. The information is all there, and if...

Mar 2023
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Physician

Product, Value

The vendor has updated the database, so it runs on a different system. That has made the system more...

Mar 2023
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Physician

Value

The vendor has promised updates, but we haven't seen them yet. I have put a couple of requests in...

Mar 2023
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Physician

Operations

When we went live with the product, the support was really good. The vendor provided a team that was...

Mar 2023
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Physician

Relationship, Product

We have had very few issues with stability. I can't think of any unplanned downtime except for maybe...

Mar 2023
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Physician

Relationship

The vendor’s support is very good because I have very strict SLAs. A while back, I logged an issue,...

Mar 2023
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Director

Product

We are having some problems with previous studies, and the chat boxes are not good. In the past,...

Feb 2023
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Director

Relationship

Sometimes the support team is not that quick, but Agfa Healthcare is a good company.

Feb 2023
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Director

Product

Enterprise Imaging for Radiology is a stable system. It has everything a radiologist needs.

Feb 2023
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CIO

Loyalty, Product

We have worked with Agfa Healthcare for a long time, so Enterprise Imaging for Radiology is not a...

Feb 2023
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Manager

Product

The system is not as complicated for users as an EMR is. The process is also more standardized, so...

Jan 2023
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Manager

Loyalty, Relationship

Agfa HealthCare has an open mind, and they always respect the customers. We are doing a lot of...

Jan 2023
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Manager

Relationship

Sometimes Agfa HealthCare lacks technical knowledge. The product is very technically driven from the...

Jan 2023
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CEO/President

Culture

Agfa HealthCare promised to have AI on board a long time ago, but we still do not have it. The...

Jan 2023
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CEO/President

Relationship

Agfa HealthCare’s customer service is good. I can reach the vendor, and they are always willing to help....

Jan 2023
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CEO/President

Product

It would be nice if Agfa HealthCare had some kind of platform that we could use to integrate with...

Jan 2023
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CIO

Relationship

Our key contact left, and we didn't know who to contact for more than a year. To this day, I am not...

Oct 2022
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CIO

Value

The vendor was fair with their prices during the installation, but they have been charging us for...

Oct 2022
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CIO

Product

If I were talking to a peer about the product, I would talk about the financial part. I would...

Oct 2022
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CIO

Operations

Our implementation with Agfa Healthcare was not planned very well. It was supposed to be planned...

Oct 2022
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CIO

Product

We have been able to integrate the product a lot with other systems. The integrations have taken...

Oct 2022
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CIO

Product

Our users complain about the scheduling part of the product. There are a lot of clicks needed to do...

Oct 2022
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