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User Commentary
Loyalty
Agfa HealthCare is investing in their technology. We are impressed with all the new functionality...
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Relationship, Operations
Conducting projects with Agfa HealthCare is painful; they move very slow, and the projects end up...
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Value
There were some tasks that Agfa HealthCare used to do for us that they didn't charge for, but now...
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Relationship, Operations
Although our upgrades have been delayed several times, Agfa HealthCare has been up front about the...
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Culture, Relationship
Agfa HealthCare’s solution does work as promoted; however, the product works the way the supplier...
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Relationship
With the Agfa HealthCare platform, we have been working quite closely with the vendor to upgrade to...
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Product
Agfa HealthCare’s platform is as stable as anything, and if the platform goes down, it only goes...
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Product
Agfa HealthCare suffers a little from being too comprehensive, like when a system has a million...
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Relationship
We have a comprehensive knowledge base with Agfa HealthCare. We can access all our previous calls...
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Relationship
We have gone as far as speaking with an executive when we have needed to, so Agfa HealthCare is...
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Relationship, Operations
Agfa HealthCare just launched a community program, which is fantastic. Agfa HealthCare’s community...
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Culture, Relationship, Operations, Product
We have had some issues trying to get live on the new version of the system due to resourcing issues...
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Relationship
The vendor’s support team is fantastic. They are very fast and have what is called grip monitoring....
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Product
I like how the product is very straightforward and intuitive. It is very fast and ticks all the...
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Relationship
The vendor is always monitoring our servers remotely, and they sometimes pick up problems before we...
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Relationship
The person assigned to us from the vendor is great at booking our quarterly service meetings and...
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Culture, Product
The product does what the vendor said it would. Our radiologists get on and do the job. They and are...
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Relationship
I see a lot of experienced people leaving Agfa HealthCare, and that concerns me because we have a...
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Product
The product is quite intuitive and not overly labor intensive. The information is all there, and if...
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Product, Value
The vendor has updated the database, so it runs on a different system. That has made the system more...
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Value
The vendor has promised updates, but we haven't seen them yet. I have put a couple of requests in...
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Operations
When we went live with the product, the support was really good. The vendor provided a team that was...
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Relationship, Product
We have had very few issues with stability. I can't think of any unplanned downtime except for maybe...
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Relationship
The vendor’s support is very good because I have very strict SLAs. A while back, I logged an issue,...
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Product
We are having some problems with previous studies, and the chat boxes are not good. In the past,...
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Relationship
Sometimes the support team is not that quick, but Agfa Healthcare is a good company.
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Product
Enterprise Imaging for Radiology is a stable system. It has everything a radiologist needs.
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Loyalty, Product
We have worked with Agfa Healthcare for a long time, so Enterprise Imaging for Radiology is not a...
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Product
The system is not as complicated for users as an EMR is. The process is also more standardized, so...
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Loyalty, Relationship
Agfa HealthCare has an open mind, and they always respect the customers. We are doing a lot of...
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Relationship
Sometimes Agfa HealthCare lacks technical knowledge. The product is very technically driven from the...
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Culture
Agfa HealthCare promised to have AI on board a long time ago, but we still do not have it. The...
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Relationship
Agfa HealthCare’s customer service is good. I can reach the vendor, and they are always willing to help....
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Product
It would be nice if Agfa HealthCare had some kind of platform that we could use to integrate with...
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Relationship
Our key contact left, and we didn't know who to contact for more than a year. To this day, I am not...
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Value
The vendor was fair with their prices during the installation, but they have been charging us for...
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Product
If I were talking to a peer about the product, I would talk about the financial part. I would...
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Operations
Our implementation with Agfa Healthcare was not planned very well. It was supposed to be planned...
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Product
We have been able to integrate the product a lot with other systems. The integrations have taken...
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Product
Our users complain about the scheduling part of the product. There are a lot of clicks needed to do...
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