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Enterprise Imaging for Radiology (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

Relationship

I never see AGFA HealthCare. I only get to see them when I have to escalate something from the...

Mar 2024
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CIO

Operations

AGFA HealthCare came down and swamped the site with loads of trainers when we went live.

Mar 2024
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CIO

Product

Enterprise Imaging for Radiology seems to work really well, and we have no issues with it. We had...

Mar 2024
||
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CIO

Relationship, Product

AGFA HealthCare moves forward very slowly. Even getting AI stuff has been painful for them. They are...

Mar 2024
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CIO

Culture, Value

AGFA HealthCare will not charge for any bugs or fixes, but they will charge straight away for any...

Mar 2024
||
(0)
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CIO

Operations, Product

We had some hardware that it took a long time for AGFA HealthCare to install.

Mar 2024
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(0)
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Physician

Operations

The big problem with enterprise imaging solutions is that they are rarely designed by radiologists...

Feb 2024
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(0)
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Physician

Product

The biggest strength of the vendor is the reliability. What I like most about the product is its stability....

Feb 2024
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Physician

Product

The PACS could benefit from more streamlined operations. While there have been improvements in...

Feb 2024
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Physician

Product

The difficulties with the system are sometimes due to the lack of tools that radiologists need but...

Feb 2024
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Physician

Operations, Product

Enterprise Imaging for Radiology is pretty straightforward. I don't think there is anything that is...

Jan 2024
||
(0)
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Physician

Loyalty, Operations, Product

We haven't had any new technology since we got Enterprise Imaging for Radiology. It might be that...

Jan 2024
||
(0)
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Physician

Loyalty, Product

With Enterprise Imaging for Radiology, the only thing that would be good as an improvement is...

Jan 2024
||
(0)
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Physician

Operations, Value

Regarding teaching files, AGFA Healthcare has a new and improved module. My only gripe with it is...

Jan 2024
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Physician

Relationship

I have the service delivery manager and our account manager on AGFA Healthcare’s side. We have...

Jan 2024
||
(0)
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Physician

Value

We are definitely overcharged for Enterprise Imaging for Radiology. The problem is that our region’s...

Jan 2024
||
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Physician

Product

What we got with Enterprise Imaging for Radiology was something called XERO Exchange Network, which...

Jan 2024
||
(0)
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Physician

Relationship, Product

From a clinical point of view, Enterprise Imaging for Radiology works pretty well. It is pretty...

Jan 2024
||
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Director

Product

We would like to see AGFA HealthCare further improve the interface of the two windows for viewing...

Dec 2023
||
(0)
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Director

Relationship, Product

The vendor’s biggest strengths are in their reliability.

Dec 2023
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(0)
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Director

Product

What we like most about the product is the immediate interface.

Dec 2023
||
(0)
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Director

Product

The biggest area of opportunity for AGFA HealthCare is integration with other platforms.

Dec 2023
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(0)
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VP/Other Executive

Loyalty, Value

AGFA HealthCare's product is expensive for what it is, and they are nowhere near the most innovative...

Dec 2023
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(0)
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VP/Other Executive

Culture, Relationship

AGFA HealthCare is pretty transparent, so I think they keep their promises. They are not always the...

Dec 2023
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CIO

Loyalty, Relationship

AGFA HealthCare's service is okay. Their transition to an enterprise solution was okay. I'm...

Dec 2023
||
(0)
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CIO

Loyalty

We are doing some consolidation because our health system is going through big changes and...

Dec 2023
||
(0)
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Manager

Relationship, Product

The biggest strength of Agfa HealthCare is that they take their product knowledge seriously. What we...

Dec 2023
||
(0)
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Manager

Relationship, Product

The vendor's main strength is the strong product knowledge they have. What we like most about the...

Nov 2023
||
(0)
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Manager

Product

The vendor has opportunities in artificial intelligence. Our radiologists like to use artificial...

Nov 2023
||
(0)
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Physician

Relationship

We really like the system's stability and that the vendor has good technical support. What we like...

Nov 2023
||
(0)
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Manager

Relationship, Product

I would like to see improvements to the cloud solution, PACS, and AI offering. I also want the...

Nov 2023
||
(0)
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CIO

Product

AGFA HealthCare's system is very stable and is always working well. That is very important for us....

Nov 2023
||
(0)
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CIO

Product

I like that the product is robust and scalable.

Oct 2023
||
(0)
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CIO

Product

The vendor could improve the product by offering better ease of integration.

Oct 2023
||
(0)
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CIO

Relationship, Product

The biggest improvements the vendor could make include being more proactive and utilizing agility...

Oct 2023
||
(0)
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Manager

Relationship

The relationship between us and the vendor is their biggest strength. The service support staff...

Oct 2023
||
(0)
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Manager

Product

I like the seamless workflows and how the system can adapt to our often complex reporting workflows...

Oct 2023
||
(0)
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Manager

Product

There are some features within our workflows that we would like the system to be able to facilitate...

Oct 2023
||
(0)
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Manager

Operations

To improve my experience as a customer, Agfa HealthCare could offer ongoing refresher training as...

Oct 2023
||
(0)
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Director

Relationship, Product

The vendor's strongest aspect is their middle-level management team. I like the look and feel of the...

Oct 2023
||
(0)
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Physician

Relationship

I like Agfa HealthCare's attention to customer problems, and I like the system's stability.

Oct 2023
||
(0)
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Physician

Product

Agfa HealthCare could improve the product's user interface. The user interface has not been adapted...

Oct 2023
||
(0)
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Director

Relationship, Product

We still need better functionality from Agfa HealthCare as well as better communication around how...

Oct 2023
||
(0)
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Manager

Product

After a difficult start, the product is now stable. We really like that the product is well know....

Oct 2023
||
(0)
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Manager

Product

Agfa HealthCare's system is a good radiology PACS. The system is very capable of doing the things...

Oct 2023
||
(0)
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Manager

Culture, Relationship

If we want something from Agfa HealthCare, they are very easy to work with regarding billing because...

Oct 2023
||
(0)
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Manager

Operations

Agfa HealthCare schedules their training, and there are also ad hoc possibilities, so there is no...

Oct 2023
||
(0)
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Director

Relationship

What I like about Agfa HealthCare is the dynamism of the relationships. We get immediate answers to...

Oct 2023
||
(0)
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Director

Relationship, Product

The vendor's commitment and executive presence are their strongest aspects. The product is stable...

Oct 2023
||
(0)
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CIO

Relationship, Product

Agfa HealthCare's biggest strengths are their people's helpfulness, their product's functionality,...

Oct 2023
||
(0)
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CIO

Relationship, Product

The vendor's biggest opportunities for improvement are with their regional imaging arrangements and...

Oct 2023
||
(0)
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CIO

Relationship

Agfa HealthCare could improve the availability of their skilled engineers on their product's staff....

Oct 2023
||
(0)
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Director

Product

Our medical users have long since digested the innovation constituted by the product. We like the...

Oct 2023
||
(0)
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Manager

Relationship, Product

Agfa HealthCare's product is good. It performs the functions we need and is flexible for possible...

Oct 2023
||
(0)
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Manager

Operations

We would like to see Agfa HealthCare have tighter timelines for their implementations. Also, the...

Oct 2023
||
(0)
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Director

Product

For those of us managing the product, we have a few small but important fixes that would help us...

Oct 2023
||
(0)
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Director

Relationship, Product

What we like the most is Agfa HealthCare's reliability, and we think the product is robust. Agfa...

Oct 2023
||
(0)
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Director

Relationship

Agfa HealthCare keeps their promises, but it sometimes takes them a while to do that.

Oct 2023
||
(0)
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Director

Loyalty, Product

I like the product's functionality when it comes to its effectiveness and efficiency for...

Oct 2023
||
(0)
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Director

Relationship

Agfa HealthCare has new management, and we have seen some improvements over the past few years. The...

Oct 2023
||
(0)
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Director

Relationship, Operations

Agfa HealthCare needs to improve with faster implementation of new applications. Also, the internal...

Oct 2023
||
(0)
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Director

Relationship

We like the modularity of Agfa's system and the options we can use. The Agfa team is easily...

Oct 2023
||
(0)
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CIO

Loyalty

Agfa HealthCare is investing in their technology. We are impressed with all the new functionality...

Aug 2023
||
(0)
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CIO

Relationship, Operations

Conducting projects with Agfa HealthCare is painful; they move very slow, and the projects end up...

Aug 2023
||
(0)
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Manager

Value

There were some tasks that Agfa HealthCare used to do for us that they didn't charge for, but now...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

Although our upgrades have been delayed several times, Agfa HealthCare has been up front about the...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Relationship

Agfa HealthCare’s solution does work as promoted; however, the product works the way the supplier...

Aug 2023
||
(0)
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Manager

Relationship

With the Agfa HealthCare platform, we have been working quite closely with the vendor to upgrade to...

Aug 2023
||
(0)
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Manager

Product

Agfa HealthCare’s platform is as stable as anything, and if the platform goes down, it only goes...

Aug 2023
||
(0)
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Manager

Product

Agfa HealthCare suffers a little from being too comprehensive, like when a system has a million...

Aug 2023
||
(0)
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Manager

Relationship

We have a comprehensive knowledge base with Agfa HealthCare. We can access all our previous calls...

Aug 2023
||
(0)
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Manager

Relationship

We have gone as far as speaking with an executive when we have needed to, so Agfa HealthCare is...

Aug 2023
||
(0)
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Manager

Relationship, Operations

Agfa HealthCare just launched a community program, which is fantastic. Agfa HealthCare’s community...

Aug 2023
||
(0)
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Manager

Culture, Relationship, Operations, Product

We have had some issues trying to get live on the new version of the system due to resourcing issues...

May 2023
||
(0)
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Manager

Relationship

The vendor’s support team is fantastic. They are very fast and have what is called grip monitoring....

May 2023
||
(0)
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Manager

Product

I like how the product is very straightforward and intuitive. It is very fast and ticks all the...

May 2023
||
(0)
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