Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Latin America)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship
We have been with the vendor's people for many years, so we have created a certain level of...
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Relationship, Operations
AGFA HealthCare took care of everything for integration. They interacted with the system staff,...
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Culture, Loyalty, Value
We had some people here who tried to put another system in from another company, but it didn't work....
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Product
We have a good volume, and Enterprise Imaging for Radiology doesn't have any problems. Some of our...
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Culture, Value
What I complain a lot about to our reseller is that when the AGFA HealthCare representative here in...
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Operations
The training was all very good. There was a time when the staff were complaining a bit because there...
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Loyalty, Relationship
We have a long history with AGFA HealthCare. We started working together through a reseller, and the...
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Product
What I like the most is the possibility of being able to integrate images from all our departments,...
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Loyalty, Product
I don't know whether our issue is because of the version we acquired, but the BI issue is not what...
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Culture, Relationship
Perhaps AGFA HealthCare should involve the project management team a little more on the sales side...
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Operations, Value
One thing that was difficult with Enterprise Imaging for Radiology in the beginning was the...
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Loyalty
Enterprise Imaging for Radiology being part of our long-term plans will depend on whether the...
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Product
In general, Enterprise Imaging for Radiology does well, especially in the clinical area. Nobody...
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Operations
There is some room for improvement in terms of training given that transitioning from our previous...
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Loyalty, Relationship
We still don't have all the solution modules active. We need to work on getting the whole version;...
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Relationship
Whenever we request to escalate a problem or a requirement, AGFA HealthCare is responsive. I like...
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Operations
In terms of implementations, they have respected the timelines set at the beginning and have sorted...
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Loyalty, Product
We are still not making full use of Enterprise Imaging for Radiology because some modules are still...
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Loyalty, Relationship
We have very good expectations about AGFA HealthCare because we have had a very high demand over the...
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Product
I like the image quality and the strength of the image.
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Product
I would like to see AGFA HealthCare work on a better app to deliver the test results.
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Relationship
AGFA HealthCare responds well when there is an issue.
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Loyalty, Product
We want to be able to use a greater number of functionalities.
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Relationship
One of the vendor's key strengths is the fact that there are very few technical issues. We are doing...
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Relationship, Product
What I like most about the product is that it is very user friendly. It allows us to incorporate all...
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Loyalty, Relationship, Product
I have no major complaints regarding our work with AGFA HealthCare. I really like their system....
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Product
An improvement opportunity for AGFA HealthCare would be for them to be able to pass from the...
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Relationship, Product
AGFA HealthCare's strength is that they have great post-sale service. I like the speech recognition...
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Operations
Integration with other applications is an area for improvement. AGFA HealthCare could also improve...
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Relationship, Operations
We had some slowness in the system a couple of times. We elevated the ticket, and AGFA HealthCare...
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Relationship, Product
Enterprise Imaging for Radiology is truly stable The up-time is really good. AGFA HealthCare's...
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Relationship
They could improve in terms of proactivity when it comes to deploying and improving the apps inside...
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Product
The system could use better consistency in the way the digital platforms work, both for basic users...
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Product
The system's strength is that it is fairly intuitive for a basic user.
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Relationship
The vendor could improve on the communication with customers. We give explanations to clinical users...
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Relationship
AGFA HealthCare's support and team are excellent. They are always ready to help us whenever we need...
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Product
The system is stable and user friendly. It is excellent.
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Product
AGFA HealthCare could improve in terms of providing more agility to the AGFA iPlan piece. We need a...
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Operations, Value
In terms of training, the vendor offers us frequent sessions so that we are up-to-date with the...
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Relationship
The vendor's team has knowledge. However, their support is inadequate. The vendor needs to improve...
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Product
The system is stable and reliable. We like the reporting module.
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Relationship, Product
AGFA HealthCare is very prepared and provides excellent support service. Enterprise Imaging for...
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Relationship, Product
There is no knowledge of printer connection issues. We have not been able to print a simple pelvis...
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Loyalty, Relationship
When we chose AGFA HealthCare, we weren’t able to see the system’s functionality or how it was...
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Operations
One positive thing about the training for Enterprise Imaging for Radiology was that most of the...
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Operations
We had some challenges during the implementation and customization process of certain key modules...
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Relationship
AGFA HealthCare’s post-sales support can be a bit slow for our needs. The company’s staff has...
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Product
In the portal where users access their exams, there is still room for improvement. AGFA HealthCare...
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Product
I find that Enterprise Imaging for Radiology is user friendly, but not everyone does. Perhaps that...
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Product
One issue we have with Enterprise Imaging for Radiology is with it being an integrated system in our...
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Product
Enterprise Imaging for Radiology gives us more autonomy in certain workflows than we had before.
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Value
The vendor avoids charging for every little thing about 50% of the time, but not in the case of...
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Operations
The issue in terms of training was really with the people who initiated the whole project and how...
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Relationship
In the time I have been working with the vendor, their greatest strength has basically been a matter...
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Product
What I like the most is the product’s usability. For some people, the product can be very confusing...
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Loyalty
We are currently thinking of upgrading the interface to the latest version that AGFA HealthCare has....
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Relationship
In terms of support, one thing that I like is the fact that AGFA HealthCare has a local call center...
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Value
AGFA HealthCare could perhaps see who their best clients are and try to give them better conditions....
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Product, Value
Enterprise Imaging for Radiology is a very robust platform. The thing I can highlight about it is...
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Operations
The product is easy to use and stable. I like its mobility. During the training and implementation,...
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Product
A little while ago, a small project was carried out to stabilize the platform a little more. The QA...
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Loyalty, Product
What I like most about the product is that we have been incorporating more and more specialties into...
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Relationship
When we encounter a problem, we either resolve it with our internal service team or contact AGFA...
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Relationship
Last year, I had a lot of ticket-resolution problems. There are still a couple of tickets that have...
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Relationship, Product
We have had problems with tools, such as the grip-monitoring tools that AGFA HealthCare manages....
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Loyalty, Product
As we have been configuring the product lately, every time we have made a change in a template or a...
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Product
There are some gaps in the product. The product was initially conceived for radiology, but we are...
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Relationship
One of the biggest strengths of the product is that the AGFA HealthCare brand has a lot of backing...
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Relationship
As with any large project, there are problems that come up and commitments that the vendor imposes...
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Relationship, Operations
The greatest opportunity to improve the AGFA HealthCare product in our region involves enhancing the...
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Product
As customers, we have to raise awareness of a lot of issues and incidents. But the platform is...
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Loyalty
We have expansion plans that involve very low actual costs with no margin. So, I’m not sure how...
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Operations, Product
We installed a new EHR system, and the integration was very smooth. We are also integrated with...
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Relationship
The vendor's communication is not bad; it is just more reactive than proactive. Even though the...
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Product
We have evaluated this product very well, and I would recommend it for other facilities in our...
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Relationship
We don’t have difficulties with the vendor. We have a good relationship with the vendor's team that...
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Product
We don't have issues or difficulties with the upgrades. Usually they are scheduled, and since we...
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Value
The product is a good, modern solution, and it is an alternative with slightly lower costs. The...
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Operations, Product
One thing we could advance is related to radiographic images. Thinking about AI in the diagnostic...
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Culture
We need more licenses. We have a cap on our licenses, and they are very limited.
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Relationship
We really like the vendor's technical support. That has always been one of AGFA HealthCare's strong...
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Culture, Relationship
The system's presence in our region has increased. However, that has a downside for customers. The...
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Product
The system isn't primarily situated in our clinical environment, but it generates super clean data....
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Operations, Product
Enterprise Imaging for Radiology is intuitive. It is stable, and it has integrated with the tools we...
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Relationship
The migration went smoothly. We addressed critical issues and had them under control. We are still...
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Relationship
We have received support from the AGFA HealthCare team, especially regarding tool administration....
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Relationship, Operations
When we needed support, we turned to AGFA HealthCare, so there was a bit of a gap because there...
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Loyalty
One thing that we didn’t have before in Enterprise Imaging for Radiology but that we will have is...
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Operations
The implementation went well. The team we worked with was good and well qualified. However, there...
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Loyalty, Operations
We moved from IMPAX to Enterprise Imaging for Radiology, and we had some resistance from our users...
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Relationship, Product
The strengths of AGFA HealthCare are their status as a recognized company and their people. I like...
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Product
AGFA HealthCare could improve integration. They should review reported cases in more detail since...
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Relationship, Product
The vendor can work on improving the platform's response speed. There are moments when the system...
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Product
In terms of design, I believe the button that is useful is the one that directly sends us to the...
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Relationship, Operations
The experience with AGFA HealthCare has been quite positive. From the beginning, they were very...
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Product
I believe that the platform is very user friendly, didactic, and quite easy to understand, and it...
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Operations, Product
I would recommend that people hire AGFA HealthCare because the platform is quite easy to understand...
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Culture, Loyalty, Product
The system functionalities are promoted as being wonderful, but in actuality, those functionalities...
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Operations
Training nowadays is based on having one person who configures the system teach the doctors and some...
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Product
We have requested a lot of integration. We integrate things with the electronic health record. We...
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Relationship
What we consider very positive, more than the system's functionality, is the vendor's support in our...
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Relationship, Product
From an exam-taking perspective, AGFA HealthCare is very good at managing the workflow with doctors....
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Relationship
We have had a good experience with AGFA HealthCare. We have had a lot of involvement from them to...
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Relationship, Operations
Sometimes when there is a new version available, the installment road map isn't clear. For example,...
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Product
The supplier's greatest strength is availability.
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Product
The thing I like most about the product is its stability.
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Relationship
The greatest opportunity to improve the product is around having more support.
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Relationship
The supplier could improve my customer experience by having more closeness to the customer; also, a...
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Relationship
AGFA HealthCare's strengths are their support and the fact that the application adapts to the needs...
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Product
The quality of the product and the integration are strengths. The system is very complete.
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Product
Integration with Apple systems is an opportunity to improve. We would also like the opportunity for...
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Operations
We are finally able to work smoothly with the solution. The implementation process was really hard....
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Relationship
AGFA HealthCare's greatest strengths are that they have a robust solution that never fails and that...
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Product
AGFA HealthCare's biggest opportunity to improve the product is the ease of integration with...
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Relationship, Product
AGFA HealthCare's strength is their after-sales commitment. I like the system's ease of use for our...
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Relationship
AGFA HealthCare needs to have specialized support engineers who have the knowledge to support us....
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Loyalty, Relationship
We have no intention of switching away from Enterprise Imaging for Radiology. AGFA HealthCare always...
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Loyalty
At this moment, we don't want to change our version of Enterprise Imaging for Radiology, but the...
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Relationship
The vendor's greatest strengths are their service and attitude.
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Product
What I like most about the product is its robustness.
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Relationship
I want the vendor to adapt more to the customers' needs.
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Relationship
AGFA HealthCare's greatest strength is that they are proactive.
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Relationship, Product
The thing we like most about the product is the response times.
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Relationship, Value
AGFA HealthCare could improve our customer experience by not charging for everything.
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Product
The product is working well. It is really our core. Our day-to-day work involves working with the application....
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Relationship
The vendor should improve their service response times. The support staff is very responsive, but if...
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Relationship, Operations
We should have a few more regular meetings with the vendor to see what we could improve for the...
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Operations
During the implementations, the vendor could improve the delivery of the licenses and make it much...
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Relationship, Product
If AGFA HealthCare makes and talks about a promise, they get it developed. I hope we do a lot of...
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Relationship
AGFA HealthCare’s service desk team is good. Every time we call, we get an answer right away. The...
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Product
There are upgrades of Enterprise Imaging for Radiology every so often. I think there is already...
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Value
One negative thing is that Enterprise Imaging for Radiology is not cheap at all. It is well known...
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Culture, Relationship
Sometimes, I find out about new things that AGFA HealthCare is bringing out from colleagues or other...
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Relationship, Product
AGFA HealthCare's greatest strengths are increased timeliness in loading and viewing diagnostic...
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Product
The product integrates easily with our billing system, and configuring Enterprise Imaging for...
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Relationship
There is a delay when it comes to some of the vendor's advisors responding to cases of failures or...
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Operations
I like Agfa HealthCare's communication and their commitment to the product. I also like Enterprise...
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Culture, Value
The biggest opportunities for improvement would be to include everything from the beginning and not...
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Relationship
One of Agfa's biggest strengths is their direct contact with us. But we like the flexibility and...
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Product
I like that the product allows us to provide specialized care. It also has innovation in the...
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Culture, Value
Agfa could provide better licensing flexibility in terms of cost.
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Operations
A change Agfa could make to improve my satisfaction is providing flexibility in the implementation...
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Relationship
I like the support from Agfa HealthCare and the stability of the solution.
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Culture, Value
Agfa HealthCare could improve the price and quality ratio of the solution. The product is very good,...
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Relationship, Product
Agfa HealthCare could provide better improvements in the system upgrades.
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Product
I like the reliability of Agfa and the integration of the product.
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Product
The product could integrate with Apple software more. The reconstruction software and images...
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Product
We would like to see new functionalities added to the product. Agfa should amplify integrations and...
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Relationship
The vendor has a strong, complete platform. It is robust, and the vendor is friendly. We have great...
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Relationship, Product
AGFA HealthCare needs more development in their system's integration capability with other vendors'...
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Relationship
The Agfa team has knowledge of the product and good knowledge of the health of our business.
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Relationship
Agfa has an excellent willingness to collaborate and to support their clients.
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Relationship, Product
Enterprise Imaging for Radiology works. It is stable and has good response times.
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Relationship
Agfa HealthCare's team here is very professional; they are specialized in what they do and have...
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Relationship
We are working with the vendor on the cardiology side. The team on that side lacks some expertise in...
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Product
I like the product's ease of use, specifically the type of technology the product offers to end...
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Relationship
I like Agfa HealthCare's post-sales support. The vendor provides 24/7 service.
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Relationship
We would like to see the vendor reduce response times by escalating requests to a home matrix.
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Product
Enterprise Imaging for Radiology does well in monitoring the needs of our institution.
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Product
The system is intuitive. It is very stable in its operations, and we feel it adapts to our needs.
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Relationship
The support for the platform and the availability of the support team are good.
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Relationship, Product
The stability of the system is good, and the provided service has been good.
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Loyalty, Value
A suggestion for Agfa HealthCare in the future would be to work on the cost models of the artificial...
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Loyalty, Operations
When we were looking at integration options, Agfa HealthCare came up with something that was a bit...
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Loyalty, Product
The patient can enter their credentials and see their images and reports in Enterprise Imaging for...
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Relationship
I have seen an improvement in Agfa HealthCare’s overall service and engagement with the customer....
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Culture, Value
When we started to do business with Agfa HealthCare, they sold us all the hardware. We always heard...
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Culture, Relationship
In general, Agfa HealthCare keeps all promises. We have a very good relationship, and they have...
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Value
Agfa HealthCare avoids charging us for small things or small projects. They only charge when there...
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Relationship
The support is good, but Agfa HealthCare has on some occasions given us the feeling that they lack...
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Product
We are happy with the quality of exam management from Agfa HealthCare for their PACS solution.
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Product
The product's functionality is good.
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Relationship, Operations
Agfa HealthCare has a dedicated implementation team and a dedicated support team, and they also have...
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Loyalty
We plan to keep the product for the long term because these platforms are long-term investments with...
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Operations
The tool is powerful and has many features, especially for different types of users. The training...
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Relationship
With regard to Agfa HealthCare's proactiveness, the ticket opening process is very quick. The...
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Relationship
We have a very direct relationship with all levels. We have excellent communication with the support...
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Relationship
Agfa HealthCare has a good solution, and we like how user friendly it is. We are very pleased with...
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Relationship, Operations
Agfa HealthCare did a good job of implementing their solution and delivering on what we expected....
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Relationship, Operations
Agfa HealthCare could improve by providing more resources to their local team. We had to postpone...
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Relationship, Operations
Agfa HealthCare has effective communication and a good understanding of our needs. The system has a...
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Relationship
Agfa HealthCare needs to improve their integrations. We need the vendor to definitively resolve the...
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Relationship
Agfa HealthCare needs an increased number of experts working to deliver comprehensive solutions to...
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Relationship
Agfa HealthCare has good technical support and a good relationship with their customers.
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Product
Enterprise Imaging for Radiology's design and operation are strong. The system has good integration...
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Product
We like that Enterprise Imaging for Radiology is consolidated. It brings together several components...
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Relationship, Product
Enterprise Imaging for Radiology is a powerful tool. It is very stable at the radiologist level, and...
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Product
The product could be improved if the vendor added the ability to easily configure multiple tools....
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Relationship, Product
Agfa HealthCare could improve the stability of the connection with our integration engine. The...
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Relationship
To improve the platform, Agfa HealthCare could add a more permanent presence with regard to...
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Relationship
Agfa's system is a good product. Our main issue is with the services, especially related to new...
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Loyalty, Product
Enterprise Imaging for Radiology is an excellent product. It is very stable, and we don’t have any...
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Product
We have a small problem with the hanging protocols in Enterprise Imaging for Radiology. There is a...
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Loyalty, Relationship
Things with Agfa HealthCare have gotten considerably worse. They made some changes in our region,...
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Product
Enterprise Imaging for Radiology is stable and excellent.
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Operations
Agfa HealthCare’s implementation process is very well planned, and they are able to implement things...
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Loyalty, Relationship
Things have gotten worse with Agfa HealthCare, but I believe that they have a plan of action to make...
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