Home chevron icon Global chevron icon Global (Non-US) chevron icon PACS (Global)

Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
Canada PACS 2024:
Market Volatility Heightens as Organizations Look to Improve Their Experience
March 2024
View Report
Europe PACS 2022: Technology & Partnership Crucial in Evolving Market
View Report
Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Relationship, Product

If AGFA HeathCare makes and talks about a promise, they get it developed. I hope we do a lot of work...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare’s service desk is good. Every time we call, we get an answer right away. The support...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are upgrades of Enterprise Imaging for Radiology every so often. I think there is already...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

One negative thing is that Enterprise Imaging for Radiology is not cheap at all. It is well known...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Sometimes, I find out about new things that AGFA HealthCare is bringing out from colleagues or other...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

AGFA HealthCare's greatest strengths are increased timeliness in loading and viewing diagnostic...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product integrates easily with our billing system, and configuring Enterprise Imaging for...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is a delay when it comes to some of the vendor's advisors responding to cases of failures or...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I like Agfa HealthCare's communication and their commitment to the product. I also like Enterprise...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The biggest opportunities for improvement would be to include everything from the beginning and not...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of Agfa's biggest strengths is their direct contact with us. But we like the flexibility and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like that the product allows us to provide specialized care. It also has innovation in the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Agfa could provide better licensing flexibility in terms of cost.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

A change Agfa could make to improve my satisfaction is providing flexibility in the implementation...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the support from Agfa HealthCare and the stability of the solution.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Agfa HealthCare could improve the price and quality ratio of the solution. The product is very good,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Agfa HealthCare could provide better improvements in the system upgrades.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I like the reliability of Agfa and the integration of the product.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product could integrate with Apple software more. The reconstruction software and images...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We would like to see new functionalities added to the product. Agfa should amplify integrations and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has a strong, complete platform. It is robust, and the vendor is friendly. We have great...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

AGFA HealthCare needs more development in their system's integration capability with other vendors'...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The Agfa team has knowledge of the product and good knowledge of the health of our business.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Agfa has an excellent willingness to collaborate and to support their clients.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Enterprise Imaging for Radiology works. It is stable and has good response times.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Agfa HealthCare's team here is very professional; they are specialized in what they do and have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are working with the vendor on the cardiology side. The team on that side lacks some expertise in...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the product's ease of use, specifically the type of technology the product offers to end...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like Agfa HealthCare's post-sales support. The vendor provides 24/7 service.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We would like to see the vendor reduce response times by escalating requests to a home matrix.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Enterprise Imaging for Radiology does well in monitoring the needs of our institution.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is intuitive. It is very stable in its operations, and we feel it adapts to our needs.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The support for the platform and the availability of the support team are good.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The stability of the system is good, and the provided service has been good.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

A suggestion for Agfa HealthCare in the future would be to work on the cost models of the artificial...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

When we were looking at integration options, Agfa HealthCare came up with something that was a bit...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The patient can enter their credentials and see their images and reports in Enterprise Imaging for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have seen an improvement in Agfa HealthCare’s overall service and engagement with the customer....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

When we started to do business with Agfa HealthCare, they sold us all the hardware. We always heard...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

In general, Agfa HealthCare keeps all promises. We have a very good relationship, and they have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Agfa HealthCare avoids charging us for small things or small projects. They only charge when there...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support is good, but Agfa HealthCare has on some occasions given us the feeling that they lack...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are happy with the quality of exam management from Agfa HealthCare for their PACS solution.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product's functionality is good.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Agfa HealthCare has a dedicated implementation team and a dedicated support team, and they also have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We plan to keep the product for the long term because these platforms are long-term investments with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The tool is powerful and has many features, especially for different types of users. The training...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With regard to Agfa HealthCare's proactiveness, the ticket opening process is very quick. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a very direct relationship with all levels. We have excellent communication with the support...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa HealthCare has a good solution, and we like how user friendly it is. We are very pleased with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Agfa HealthCare did a good job of implementing their solution and delivering on what we expected....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Agfa HealthCare could improve by providing more resources to their local team. We had to postpone...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Agfa HealthCare has effective communication and a good understanding of our needs. The system has a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa HealthCare needs to improve their integrations. We need the vendor to definitively resolve the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa HealthCare needs an increased number of experts working to deliver comprehensive solutions to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Agfa HealthCare has good technical support and a good relationship with their customers.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Enterprise Imaging for Radiology's design and operation are strong. The system has good integration...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We like that Enterprise Imaging for Radiology is consolidated. It brings together several components...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Enterprise Imaging for Radiology is a powerful tool. It is very stable at the radiologist level, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product could be improved if the vendor added the ability to easily configure multiple tools....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Agfa HealthCare could improve the stability of the connection with our integration engine. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

To improve the platform, Agfa HealthCare could add a more permanent presence with regard to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Agfa's system is a good product. Our main issue is with the services, especially related to new...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Enterprise Imaging for Radiology is an excellent product. It is very stable, and we don’t have any...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We have a small problem with the hanging protocols in Enterprise Imaging for Radiology. There is a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Things with Agfa HealthCare have gotten considerably worse. They made some changes in our region,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Enterprise Imaging for Radiology is stable and excellent.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Agfa HealthCare’s implementation process is very well planned, and they are able to implement things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Things have gotten worse with Agfa HealthCare, but I believe that they have a plan of action to make...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We would like the vendor to improve on the times and quality of proactive proposals. We would like...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
View All Reports
Related Reports
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​