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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Analyst/Coordinator

Relationship

AGFA HealthCare's telephone support line is very bothersome.

May 2025
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Analyst/Coordinator

Relationship

AGFA HealthCare's technical support team has proven to be responsive and willing to resolve issues effectively....

May 2025
||
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Analyst/Coordinator

Product

The thing I like most about the product is its image quality and diagnostic accuracy.

May 2025
||
(0)
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Analyst/Coordinator

Culture, Value

One of the vendor's main opportunities for improvement is related to the cost of licenses. Those...

May 2025
||
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Director

Operations

Everything is well organized with AGFA HealthCare's implementations. This time, they asked us for a...

May 2025
||
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Director

Relationship

AGFA HealthCare's support works well. It also depends a bit on the work that has been done over the...

May 2025
||
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Director

Culture

AGFA HealthCare has alerted us to things. That is something we expect. When there are new features...

May 2025
||
(0)
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Director

Product

The system works. It isn't as fully integrated as we would like. That isn't because of the vendor...

May 2025
||
(0)
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Director

Culture, Value

With Enterprise Imaging for Radiology, there are some things that might not make it through, but...

May 2025
||
(0)
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Director

Value

AGFA HealthCare doesn't avoid charging for things, but their charges are negotiable. They hardly...

May 2025
||
(0)
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Manager

Relationship, Product

We have had some interface issues with Enterprise Imaging for Radiology, but they have slowly been...

May 2025
||
(0)
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Manager

Relationship

The good thing about AGFA HealthCare’s support people is that they always respond. There is always...

May 2025
||
(0)
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Manager

Relationship

One shortcoming with AGFA HealthCare’s support is that when we make a request, like a change that...

May 2025
||
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Manager

Product

Enterprise Imaging for Radiology is a pretty powerful platform, and the design is quite good.

May 2025
||
(0)
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Manager

Value

I don’t see the charges, but generally, when we make a request or need the AGFA HealthCare engineers...

May 2025
||
(0)
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Manager

Value

Usually, AGFA HealthCare won't charge us for anything extra.

May 2025
||
(0)
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Manager

Product

We have the newest version of the system. It has been a bit more unstable than previous versions....

May 2025
||
(0)
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Manager

Loyalty, Product

AI is a big topic in the PACS area. There should be a new version of the system that can better...

May 2025
||
(0)
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Manager

Operations

AGFA HealthCare could improve by providing better management and having more tools for the...

May 2025
||
(0)
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Manager

Product

There are a lot of solutions that AGFA HealthCare has to work on integrating with Enterprise Imaging...

May 2025
||
(0)
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Manager

Product

There are always things that we would like to have in the system. For example, there are some...

May 2025
||
(0)
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Manager

Relationship

AGFA HealthCare's overall support is satisfactory. AGFA HealthCare has a large support team. They...

May 2025
||
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Analyst/Coordinator

Relationship, Product

AGFA HealthCare's strengths are that they have good support, they adapt to needs, and they have a...

May 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

AGFA HealthCare could implement greater customization of user roles or take those into account for...

May 2025
||
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Manager

Relationship

We switched suppliers in our country, and we had good results, had good support, and stabilized the...

Apr 2025
||
(0)
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Manager

Loyalty

AGFA HealthCare does well with the planning for upgrades. AGFA HealthCare has a newer version, and...

Apr 2025
||
(0)
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Manager

Value

I won’t tell the vendor to lower the price because AGFA HealthCare won’t lower it. Enterprise...

Apr 2025
||
(0)
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Manager

Product

I would choose Enterprise Imaging for Radiology again because of scalability, stability, and...

Apr 2025
||
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Manager

Culture, Loyalty

AGFA HealthCare lost the market here because of their partner and the way the product was marketed;...

Apr 2025
||
(0)
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Manager

Relationship

I have worked with the different partner resellers we have had with AGFA HealthCare, and the last...

Apr 2025
||
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Manager

Relationship, Operations, Product

There was so much AGFA HealthCare did well with the updates of Enterprise Imaging for Radiology. I...

Apr 2025
||
(0)
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Manager

Product

Enterprise Imaging for Radiology is a bit complex. Once we learn it, it is fine. But it is quite...

Apr 2025
||
(0)
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Manager

Value

The cost of Enterprise Imaging for Radiology is high. The benefit it brings has a pretty high cost....

Apr 2025
||
(0)
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Manager

Loyalty, Relationship

I would definitely choose AGFA HealthCare again because of the support they provide. It is very...

Apr 2025
||
(0)
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Manager

Relationship

AGFA HealthCare has opportunities to improve their proactivity in terms of offering and promoting...

Apr 2025
||
(0)
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Manager

Operations, Product

Organizations have opportunities around properly implementing things in the product, especially when...

Apr 2025
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(0)
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Manager

Operations, Product

Our favorite thing about the product is its ease of use for radiologists.

Apr 2025
||
(0)
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Manager

Relationship

AGFA HealthCare's technical services and support are strengths.

Apr 2025
||
(0)
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Manager

Culture, Operations

AGFA HealthCare could expand their lectures and training as well as their demos of new applications.

Apr 2025
||
(0)
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Manager

Relationship, Product

AGFA HealthCare's strengths are direct treatment and dialogue as well as the predisposition to work...

Apr 2025
||
(0)
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Director

Loyalty, Product

We are always undertaking new projects. Right now, we are working on a project that involves...

Apr 2025
||
(0)
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Director

Relationship

With AGFA HealthCare, the collaboration has always been very smooth. They are very attentive....

Apr 2025
||
(0)
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Manager

Loyalty

We still have a hybrid system. We are not going to be a full enterprise because the licenses and...

Oct 2024
||
(0)
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Manager

Culture, Value

Obviously AGFA HealthCare has a business to run, but there is always an interplay between the...

Oct 2024
||
(0)
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Manager

Relationship

We have extremely fluid communications with AGFA HealthCare, but sometimes we have to solve issues....

Oct 2024
||
(0)
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Manager

Operations

AGFA HealthCare trains us, but we can continue forwarding questions. They are always available to...

Oct 2024
||
(0)
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Manager

Product

The system is quite intuitive. The graphic design clearly helps.

Oct 2024
||
(0)
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Manager

Product

There are still things in the solution that are not very intuitive or perhaps not very visible....

Oct 2024
||
(0)
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Manager

Relationship

With support tickets, there is a record that shows we are making a request, whether that request is...

Oct 2024
||
(0)
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Manager

Value

There isn’t much of a return really. The solution helps the most regarding the regulatory agencies...

Oct 2024
||
(0)
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Manager

Relationship, Product

There is stability in the platform. In the years that we have been with AGFA HealthCare, there have...

Oct 2024
||
(0)
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Manager

Loyalty, Product

People always want more or need more. We might like more information on the topic of AI, as long as...

Oct 2024
||
(0)
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Manager

Product

The product's strengths are its stability, reliability, and scalability.

Sep 2024
||
(0)
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Manager

Product

Enterprise Imaging for Radiology has an opportunity for improvement in its upgrades.

Sep 2024
||
(0)
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Manager

Product

One thing AGFA needs to improve is data access. Today, the entire database is 100% restricted to...

Sep 2024
||
(0)
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Manager

Relationship

My experience with AGFA has been very good. We moved to AGFA's PACS solution with the aim of having...

Sep 2024
||
(0)
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Manager

Relationship

Konimagem's support is excellent, and that has been very nice. What I like about them is that the...

Sep 2024
||
(0)
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Manager

Relationship, Product, Value

I would buy the product again, and I would even recommend it. The product is excellent. The results...

Sep 2024
||
(0)
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Manager

Relationship, Operations

For the projects I have been involved in, all promises were fulfilled by the vendor. There was no...

Sep 2024
||
(0)
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Manager

Operations, Product

For the IT team, a PACS is never straightforward. For doctors, there is a challenge in usage, but it...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

We have been with the vendor's people for many years, so we have created a certain level of...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

AGFA HealthCare took care of everything for integration. They interacted with the system staff,...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Value

We had some people here who tried to put another system in from another company, but it didn't work....

Jul 2024
||
(0)
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Analyst/Coordinator

Product

We have a good volume, and Enterprise Imaging for Radiology doesn't have any problems. Some of our...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Value

What I complain a lot about to our reseller is that when the AGFA HealthCare representative here in...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

The training was all very good. There was a time when the staff were complaining a bit because there...

Jul 2024
||
(0)
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Director

Loyalty, Relationship

We have a long history with AGFA HealthCare. We started working together through a reseller, and the...

Jul 2024
||
(0)
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Director

Product

What I like the most is the possibility of being able to integrate images from all our departments,...

Jul 2024
||
(0)
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Director

Loyalty, Product

I don't know whether our issue is because of the version we acquired, but the BI issue is not what...

Jul 2024
||
(0)
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Director

Culture, Relationship

Perhaps AGFA HealthCare should involve the project management team a little more on the sales side...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations, Value

One thing that was difficult with Enterprise Imaging for Radiology in the beginning was the...

Jul 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

Enterprise Imaging for Radiology being part of our long-term plans will depend on whether the...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

In general, Enterprise Imaging for Radiology does well, especially in the clinical area. Nobody...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

There is some room for improvement in terms of training given that transitioning from our previous...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We still don't have all the solution modules active. We need to work on getting the whole version;...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

Whenever we request to escalate a problem or a requirement, AGFA HealthCare is responsive. I like...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

In terms of implementations, they have respected the timelines set at the beginning and have sorted...

Jul 2024
||
(0)
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Manager

Product

I like the image quality and the strength of the image.

Jul 2024
||
(0)
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Manager

Product

I would like to see AGFA HealthCare work on a better app to deliver the test results.

Jul 2024
||
(0)
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Manager

Relationship

AGFA HealthCare responds well when there is an issue.

Jul 2024
||
(0)
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Director

Loyalty, Product

We want to be able to use a greater number of functionalities.

Jul 2024
||
(0)
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Director

Relationship

One of the vendor's key strengths is the fact that there are very few technical issues. We are doing...

Jul 2024
||
(0)
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Manager

Relationship, Product

What I like most about the product is that it is very user friendly. It allows us to incorporate all...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

I have no major complaints regarding our work with AGFA HealthCare. I really like their system....

Jul 2024
||
(0)
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Physician

Product

An improvement opportunity for AGFA HealthCare would be for them to be able to pass from the...

Jul 2024
||
(0)
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Physician

Relationship, Product

AGFA HealthCare's strength is that they have great post-sale service. I like the speech recognition...

Jul 2024
||
(0)
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Manager

Operations

Integration with other applications is an area for improvement. AGFA HealthCare could also improve...

Jul 2024
||
(0)
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Manager

Relationship, Operations

We had some slowness in the system a couple of times. We elevated the ticket, and AGFA HealthCare...

Jul 2024
||
(0)
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Manager

Relationship, Product

Enterprise Imaging for Radiology is truly stable The up-time is really good. AGFA HealthCare's...

Jul 2024
||
(0)
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Manager

Relationship

They could improve in terms of proactivity when it comes to deploying and improving the apps inside...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

The system could use better consistency in the way the digital platforms work, both for basic users...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

The system's strength is that it is fairly intuitive for a basic user.

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

The vendor could improve on the communication with customers. We give explanations to clinical users...

Jul 2024
||
(0)
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Director

Relationship

AGFA HealthCare's support and team are excellent. They are always ready to help us whenever we need...

Jul 2024
||
(0)
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Director

Product

The system is stable and user friendly. It is excellent.

Jul 2024
||
(0)
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Director

Product

AGFA HealthCare could improve in terms of providing more agility to the AGFA iPlan piece. We need a...

Jul 2024
||
(0)
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Director

Operations, Value

In terms of training, the vendor offers us frequent sessions so that we are up-to-date with the...

Jul 2024
||
(0)
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CIO

Relationship

The vendor's team has knowledge. However, their support is inadequate. The vendor needs to improve...

Jul 2024
||
(0)
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CIO

Product

The system is stable and reliable. We like the reporting module.

Jul 2024
||
(0)
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Manager

Relationship, Product

AGFA HealthCare is very prepared and provides excellent support service. Enterprise Imaging for...

Jul 2024
||
(0)
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Manager

Relationship, Product

There is no knowledge of printer connection issues. We have not been able to print a simple pelvis...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

When we chose AGFA HealthCare, we weren’t able to see the system’s functionality or how it was...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

One positive thing about the training for Enterprise Imaging for Radiology was that most of the...

Jul 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

We had some challenges during the implementation and customization process of certain key modules...

Jul 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

AGFA HealthCare’s post-sales support can be a bit slow for our needs. The company’s staff has...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

In the portal where users access their exams, there is still room for improvement. AGFA HealthCare...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

I find that Enterprise Imaging for Radiology is user friendly, but not everyone does. Perhaps that...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

One issue we have with Enterprise Imaging for Radiology is with it being an integrated system in our...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

Enterprise Imaging for Radiology gives us more autonomy in certain workflows than we had before.

Jul 2024
||
(0)
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Manager

Value

The vendor avoids charging for every little thing about 50% of the time, but not in the case of...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Operations

The issue in terms of training was really with the people who initiated the whole project and how...

Jul 2024
||
(0)
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Manager

Relationship

In the time I have been working with the vendor, their greatest strength has basically been a matter...

Jul 2024
||
(0)
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Manager

Product

What I like the most is the product’s usability. For some people, the product can be very confusing...

Jul 2024
||
(0)
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Manager

Loyalty

We are currently thinking of upgrading the interface to the latest version that AGFA HealthCare has....

Jul 2024
||
(0)
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Director

Relationship

In terms of support, one thing that I like is the fact that AGFA HealthCare has a local call center...

Jul 2024
||
(0)
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Director

Value

AGFA HealthCare could perhaps see who their best clients are and try to give them better conditions....

Jul 2024
||
(0)
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Director

Product, Value

Enterprise Imaging for Radiology is a very robust platform. The thing I can highlight about it is...

Jul 2024
||
(0)
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Manager

Operations

The product is easy to use and stable. I like its mobility. During the training and implementation,...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

A little while ago, a small project was carried out to stabilize the platform a little more. The QA...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

What I like most about the product is that we have been incorporating more and more specialties into...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

When we encounter a problem, we either resolve it with our internal service team or contact AGFA...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

Last year, I had a lot of ticket-resolution problems. There are still a couple of tickets that have...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We have had problems with tools, such as the grip-monitoring tools that AGFA HealthCare manages....

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

As we have been configuring the product lately, every time we have made a change in a template or a...

Jun 2024
||
(0)
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Manager

Product

There are some gaps in the product. The product was initially conceived for radiology, but we are...

Jun 2024
||
(0)
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Manager

Relationship

One of the biggest strengths of the product is that the AGFA HealthCare brand has a lot of backing...

Jun 2024
||
(0)
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Relationship

As with any large project, there are problems that come up and commitments that the vendor imposes...

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Relationship, Operations

The greatest opportunity to improve the AGFA HealthCare product in our region involves enhancing the...

Jun 2024
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Product

As customers, we have to raise awareness of a lot of issues and incidents. But the platform is...

Jun 2024
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