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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Latin America)

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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
Asia/Oceania PACS 2025:
Dynamic Solutions & Strategic Partnerships Drive Customer Success
May 2025
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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User Commentary

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Analyst/Coordinator

Relationship

AGFA HealthCare's support has always been very, very good, but after our most recent upgrade, there...

Jun 2025
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Analyst/Coordinator

Loyalty, Product

The tool has certain limitations when it comes to its parameters. When a technologist opens the...

Jun 2025
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Analyst/Coordinator

Relationship

The system's switchboard stopped working. I don't know whether that was an internal decision or...

Jun 2025
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Analyst/Coordinator

Operations

We felt a lack of support with our implementation. The vendor didn't assign us a full-time person to...

Jun 2025
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Analyst/Coordinator

Relationship, Product

There have been events with the system that haven't been handled well. At one point, our site...

Jun 2025
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Manager

Loyalty, Value

The product isn't difficult to use, but it has its particulars. It isn't an application that users...

May 2025
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Manager

Operations

We have had very good experiences with AGFA HealthCare's implementation services. When I arrived at...

May 2025
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Manager

Operations

AGFA HealthCare devotes a considerable amount of time to training. They don't skimp on resources or...

May 2025
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Analyst/Coordinator

Relationship

AGFA HealthCare's telephone support line is very bothersome.

May 2025
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Analyst/Coordinator

Relationship

AGFA HealthCare's technical support team has proven to be responsive and willing to resolve issues effectively....

May 2025
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Analyst/Coordinator

Product

The thing I like most about the product is its image quality and diagnostic accuracy.

May 2025
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Analyst/Coordinator

Culture, Value

One of the vendor's main opportunities for improvement is related to the cost of licenses. Those...

May 2025
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Director

Operations

Everything is well organized with AGFA HealthCare's implementations. This time, they asked us for a...

May 2025
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Director

Relationship

AGFA HealthCare's support works well. It also depends a bit on the work that has been done over the...

May 2025
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Director

Culture

AGFA HealthCare has alerted us to things. That is something we expect. When there are new features...

May 2025
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Director

Product

The system works. It isn't as fully integrated as we would like. That isn't because of the vendor...

May 2025
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Director

Culture, Value

With Enterprise Imaging for Radiology, there are some things that might not make it through, but...

May 2025
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Director

Value

AGFA HealthCare doesn't avoid charging for things, but their charges are negotiable. They hardly...

May 2025
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Manager

Relationship, Product

We have had some interface issues with Enterprise Imaging for Radiology, but they have slowly been...

May 2025
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Manager

Relationship

The good thing about AGFA HealthCare’s support people is that they always respond. There is always...

May 2025
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Manager

Relationship

One shortcoming with AGFA HealthCare’s support is that when we make a request, like a change that...

May 2025
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Manager

Product

Enterprise Imaging for Radiology is a pretty powerful platform, and the design is quite good.

May 2025
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Manager

Value

I don’t see the charges, but generally, when we make a request or need the AGFA HealthCare engineers...

May 2025
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Manager

Value

Usually, AGFA HealthCare won't charge us for anything extra.

May 2025
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Manager

Product

We have the newest version of the system. It has been a bit more unstable than previous versions....

May 2025
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Manager

Loyalty, Product

AI is a big topic in the PACS area. There should be a new version of the system that can better...

May 2025
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Manager

Operations

AGFA HealthCare could improve by providing better management and having more tools for the...

May 2025
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(0)
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Manager

Product

There are a lot of solutions that AGFA HealthCare has to work on integrating with Enterprise Imaging...

May 2025
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Manager

Product

There are always things that we would like to have in the system. For example, there are some...

May 2025
||
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Manager

Relationship

AGFA HealthCare's overall support is satisfactory. AGFA HealthCare has a large support team. They...

May 2025
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Analyst/Coordinator

Relationship, Product

AGFA HealthCare's strengths are that they have good support, they adapt to needs, and they have a...

May 2025
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Analyst/Coordinator

Relationship, Operations, Product

AGFA HealthCare could implement greater customization of user roles or take those into account for...

May 2025
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(0)
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Manager

Relationship

We switched suppliers in our country, and we had good results, had good support, and stabilized the...

Apr 2025
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Manager

Loyalty

AGFA HealthCare does well with the planning for upgrades. AGFA HealthCare has a newer version, and...

Apr 2025
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Manager

Value

I won’t tell the vendor to lower the price because AGFA HealthCare won’t lower it. Enterprise...

Apr 2025
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Manager

Product

I would choose Enterprise Imaging for Radiology again because of scalability, stability, and...

Apr 2025
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Manager

Culture, Loyalty

AGFA HealthCare lost the market here because of their partner and the way the product was marketed;...

Apr 2025
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Manager

Relationship

I have worked with the different partner resellers we have had with AGFA HealthCare, and the last...

Apr 2025
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Manager

Relationship, Operations, Product

There was so much AGFA HealthCare did well with the updates of Enterprise Imaging for Radiology. I...

Apr 2025
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(0)
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Manager

Product

Enterprise Imaging for Radiology is a bit complex. Once we learn it, it is fine. But it is quite...

Apr 2025
||
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Manager

Value

The cost of Enterprise Imaging for Radiology is high. The benefit it brings has a pretty high cost....

Apr 2025
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(0)
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Manager

Loyalty, Relationship

I would definitely choose AGFA HealthCare again because of the support they provide. It is very...

Apr 2025
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Manager

Relationship

AGFA HealthCare has opportunities to improve their proactivity in terms of offering and promoting...

Apr 2025
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(0)
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Manager

Operations, Product

Organizations have opportunities around properly implementing things in the product, especially when...

Apr 2025
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(0)
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Manager

Operations, Product

Our favorite thing about the product is its ease of use for radiologists.

Apr 2025
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(0)
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Manager

Relationship

AGFA HealthCare's technical services and support are strengths.

Apr 2025
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(0)
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Manager

Culture, Operations

AGFA HealthCare could expand their lectures and training as well as their demos of new applications.

Apr 2025
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(0)
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Manager

Relationship, Product

AGFA HealthCare's strengths are direct treatment and dialogue as well as the predisposition to work...

Apr 2025
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(0)
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Director

Loyalty, Product

We are always undertaking new projects. Right now, we are working on a project that involves...

Apr 2025
||
(0)
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Director

Relationship

With AGFA HealthCare, the collaboration has always been very smooth. They are very attentive....

Apr 2025
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(0)
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Manager

Loyalty

We still have a hybrid system. We are not going to be a full enterprise because the licenses and...

Oct 2024
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(0)
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Manager

Culture, Value

Obviously AGFA HealthCare has a business to run, but there is always an interplay between the...

Oct 2024
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(0)
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Manager

Relationship

We have extremely fluid communications with AGFA HealthCare, but sometimes we have to solve issues....

Oct 2024
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(0)
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Manager

Operations

AGFA HealthCare trains us, but we can continue forwarding questions. They are always available to...

Oct 2024
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(0)
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Manager

Product

The system is quite intuitive. The graphic design clearly helps.

Oct 2024
||
(0)
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Manager

Product

There are still things in the solution that are not very intuitive or perhaps not very visible....

Oct 2024
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(0)
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Manager

Relationship

With support tickets, there is a record that shows we are making a request, whether that request is...

Oct 2024
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(0)
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Manager

Value

There isn’t much of a return really. The solution helps the most regarding the regulatory agencies...

Oct 2024
||
(0)
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Manager

Relationship, Product

There is stability in the platform. In the years that we have been with AGFA HealthCare, there have...

Oct 2024
||
(0)
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Manager

Loyalty, Product

People always want more or need more. We might like more information on the topic of AI, as long as...

Oct 2024
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(0)
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Manager

Product

The product's strengths are its stability, reliability, and scalability.

Sep 2024
||
(0)
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Manager

Product

Enterprise Imaging for Radiology has an opportunity for improvement in its upgrades.

Sep 2024
||
(0)
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Manager

Product

One thing AGFA needs to improve is data access. Today, the entire database is 100% restricted to...

Sep 2024
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(0)
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Manager

Relationship

My experience with AGFA has been very good. We moved to AGFA's PACS solution with the aim of having...

Sep 2024
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Manager

Relationship

Konimagem's support is excellent, and that has been very nice. What I like about them is that the...

Sep 2024
||
(0)
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Manager

Relationship, Product, Value

I would buy the product again, and I would even recommend it. The product is excellent. The results...

Sep 2024
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(0)
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Manager

Relationship, Operations

For the projects I have been involved in, all promises were fulfilled by the vendor. There was no...

Sep 2024
||
(0)
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Manager

Operations, Product

For the IT team, a PACS is never straightforward. For doctors, there is a challenge in usage, but it...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

We have been with the vendor's people for many years, so we have created a certain level of...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

AGFA HealthCare took care of everything for integration. They interacted with the system staff,...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Value

We had some people here who tried to put another system in from another company, but it didn't work....

Jul 2024
||
(0)
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Analyst/Coordinator

Product

We have a good volume, and Enterprise Imaging for Radiology doesn't have any problems. Some of our...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Value

What I complain a lot about to our reseller is that when the AGFA HealthCare representative here in...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

The training was all very good. There was a time when the staff were complaining a bit because there...

Jul 2024
||
(0)
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Director

Loyalty, Relationship

We have a long history with AGFA HealthCare. We started working together through a reseller, and the...

Jul 2024
||
(0)
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Director

Product

What I like the most is the possibility of being able to integrate images from all our departments,...

Jul 2024
||
(0)
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Director

Loyalty, Product

I don't know whether our issue is because of the version we acquired, but the BI issue is not what...

Jul 2024
||
(0)
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Director

Culture, Relationship

Perhaps AGFA HealthCare should involve the project management team a little more on the sales side...

Jul 2024
||
(0)
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Performance
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Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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