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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Latin America)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CIO

Enterprise Imaging for Radiology is very robust, and I don't have a better tool. It is the most...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CIO

The training sessions we have requested have been very bureaucratic. We have not received training...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CIO

We have had a couple of problems with the level of support. The vendor is a bit more efficient than...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

Regarding our partnership, AGFA HealthCare is very large. The person in charge of the account tries...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

The functionality is fine, and I am quite satisfied. Obviously, one always wants to improve because...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CIO

In terms of innovation, many things can be done there. There are things that AGFA HealthCare hasn't...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

With AGFA HealthCare, we are in the process of doing a technology update, and from my point of view,...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

 or  to see details.

Director

AGFA HealthCare has maintained itself well with regard to support quality. They respond quite quickly....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Our organization decided to change our PACS. That decision was made by management and was not...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

AGFA's engineering team could be stronger, especially by releasing products within a normal time...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Adapting the product to our preferences is very difficult. We want the product to match how we work....

Comment Tone Negative
Pillars Loyalty, Operations, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Any development, improvement, or change with AGFA comes with an extremely high cost in our region....

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We're going through a very severe crisis. One advantage of our institution is that we already faced...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Enterprise Imaging for Radiology is a great solution. AGFA HealthCare has excellent development...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

AGFA HealthCare's biggest opportunity to improve the product is service and support. They could...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare's biggest strength is how complete the tool is. Enterprise Imaging for Radiology is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

We want to implement an AI algorithm to review the accuracy of reports. That isn't something that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

AGFA HealthCare has been very good. We're using Enterprise Imaging for Radiology now. We considered...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

AGFA is a good partner because when we have new requirements, AGFA is available to help find...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Whenever needed, all of AGFA HealthCare’s representatives respond immediately. Their solutions are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

We’ve never had issues where Enterprise Imaging for Radiology has been down for long. Problems are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

What I like most about the product is its stability.

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

The vendor's greatest opportunities are to improve the processes for informing customers about...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

The vendor could improve the customer experience by having more integrators, since most issues...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

The vendor's greatest strength is technical support.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

The greatest opportunities to improve the product are around data analysis and making certain fields...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

The vendor could improve the customer experience by offering the option to upload or receive images...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

What I like most about the product is that it is intuitive and stable. I also like that the vendor...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

The vendor's greatest strength is flexibility in adapting integration and workflows to align with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

The greatest opportunities to improve the product are around report creation for other modalities...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

The vendor could improve the customer experience by not requesting evidence when a rapid...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

What I like most about the product is the easy access to information. I also like the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

The vendor's greatest strengths are technical support and their stable system.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

AGFA HealthCare needs to apply improvements and add more tools in new versions. They could also...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

AGFA HealthCare's strength is that they have a stable platform and integrated functionalities. I...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

AGFA HealthCare could improve the reporting system and the image portal in Enterprise Imaging for Radiology....

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

AGFA HealthCare's strength is that they get involved with us. I like the report generation in the product....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Physician

The radiology department is particularly pleased with the flexibility to customize the product to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

This year, we updated to Enterprise Imaging for Radiology, so now our operation is very stable. We...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

We want to focus on cardiology. It is something that the current software we have does handle, but...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

There is sometimes a local team here to support us, but most of the support team members are in...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Being a somewhat smaller organization, we have found it a bit easier to integrate with AGFA HealthCare....

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

The AGFA HealthCare support team responds very quickly. When there is a system outage, the team...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

AGFA HealthCare hasn’t charged us for everything. I haven't noticed any aggressive policies from the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

In general, we are fine with Enterprise Imaging for Radiology. There aren’t big problems. It is a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

With AGFA HealthCare, we are questioning the value of what we received in relation to what is paid...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Director

AGFA HealthCare has much more experience than another of our vendors. Enterprise Imaging for...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Director

Our training was great. I don’t have any complaints. AGFA HealthCare has training plans. That is...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Ultimately, there are always things that we have to see happen in a product. I think marketing does...

Comment Tone Neutral
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Director

AGFA HealthCare does very little in terms of proactive services. I sometimes feel isolated. The...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

 or  to see details.

Director

AGFA HealthCare has undergone a great evolution; we have spent much time with them, so I have seen...

Comment Tone Positive
Pillars Culture, Relationship, Operations
Evaluation Unrated

 or  to see details.

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