Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Latin America)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Product
What I like most about the product is its stability.
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Relationship, Product
The vendor's greatest opportunities are to improve the processes for informing customers about...
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Relationship
The vendor could improve the customer experience by having more integrators, since most issues...
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Relationship
The vendor's greatest strength is technical support.
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Product
The greatest opportunities to improve the product are around data analysis and making certain fields...
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Relationship
The vendor could improve the customer experience by offering the option to upload or receive images...
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Relationship
What I like most about the product is that it is intuitive and stable. I also like that the vendor...
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Product
The vendor's greatest strength is flexibility in adapting integration and workflows to align with...
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Product
The greatest opportunities to improve the product are around report creation for other modalities...
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Relationship
The vendor could improve the customer experience by not requesting evidence when a rapid...
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Product
What I like most about the product is the easy access to information. I also like the...
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Relationship
The vendor's greatest strengths are technical support and their stable system.
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Relationship, Product
AGFA HealthCare needs to apply improvements and add more tools in new versions. They could also...
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Product
AGFA HealthCare's strength is that they have a stable platform and integrated functionalities. I...
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Product
AGFA HealthCare could improve the reporting system and the image portal in Enterprise Imaging for Radiology....
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Relationship, Product
AGFA HealthCare's strength is that they get involved with us. I like the report generation in the product....
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Product
The radiology department is particularly pleased with the flexibility to customize the product to...
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Loyalty, Product
This year, we updated to Enterprise Imaging for Radiology, so now our operation is very stable. We...
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Loyalty, Product
We want to focus on cardiology. It is something that the current software we have does handle, but...
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Relationship
There is sometimes a local team here to support us, but most of the support team members are in...
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Product
Being a somewhat smaller organization, we have found it a bit easier to integrate with AGFA HealthCare....
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Relationship
The AGFA HealthCare support team responds very quickly. When there is a system outage, the team...
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Value
AGFA HealthCare hasn’t charged us for everything. I haven't noticed any aggressive policies from the...
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Product
In general, we are fine with Enterprise Imaging for Radiology. There aren’t big problems. It is a...
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Product, Value
With AGFA HealthCare, we are questioning the value of what we received in relation to what is paid...
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Operations, Product
AGFA HealthCare has much more experience than another of our vendors. Enterprise Imaging for...
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Operations
Our training was great. I don’t have any complaints. AGFA HealthCare has training plans. That is...
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Operations, Product
Ultimately, there are always things that we have to see happen in a product. I think marketing does...
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Culture, Operations
AGFA HealthCare does very little in terms of proactive services. I sometimes feel isolated. The...
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Culture, Relationship, Operations
AGFA HealthCare has undergone a great evolution; we have spent much time with them, so I have seen...
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Loyalty
We have had several implementations and interfaces with AGFA HealthCare, and we have worked with...
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Relationship, Operations
We have taken certain actions, like having regular training sessions with AGFA HealthCare's support...
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Relationship
For me, quality support means not having to get to the corrective stage by doing things...
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Relationship
When it comes to support with AGFA HealthCare, we always call the call center. That way, we get...
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Relationship
AGFA HealthCare's support has always been very, very good, but after our most recent upgrade, there...
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Loyalty, Product
The tool has certain limitations when it comes to its parameters. When a technologist opens the...
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Relationship
The system's switchboard stopped working. I don't know whether that was an internal decision or...
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Operations
We felt a lack of support with our implementation. The vendor didn't assign us a full-time person to...
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Relationship, Product
There have been events with the system that haven't been handled well. At one point, our site...
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Loyalty, Value
The product isn't difficult to use, but it has its particulars. It isn't an application that users...
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Operations
We have had very good experiences with AGFA HealthCare's implementation services. When I arrived at...
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Operations
AGFA HealthCare devotes a considerable amount of time to training. They don't skimp on resources or...
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Relationship
AGFA HealthCare's telephone support line is very bothersome.
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Relationship
AGFA HealthCare's technical support team has proven to be responsive and willing to resolve issues effectively....
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Product
The thing I like most about the product is its image quality and diagnostic accuracy.
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Culture, Value
One of the vendor's main opportunities for improvement is related to the cost of licenses. Those...
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Operations
Everything is well organized with AGFA HealthCare's implementations. This time, they asked us for a...
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Relationship
AGFA HealthCare's support works well. It also depends a bit on the work that has been done over the...
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Culture
AGFA HealthCare has alerted us to things. That is something we expect. When there are new features...
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Product
The system works. It isn't as fully integrated as we would like. That isn't because of the vendor...
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Culture, Value
With Enterprise Imaging for Radiology, there are some things that might not make it through, but...
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Value
AGFA HealthCare doesn't avoid charging for things, but their charges are negotiable. They hardly...
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Relationship, Product
We have had some interface issues with Enterprise Imaging for Radiology, but they have slowly been...
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Relationship
The good thing about AGFA HealthCare’s support people is that they always respond. There is always...
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Relationship
One shortcoming with AGFA HealthCare’s support is that when we make a request, like a change that...
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Product
Enterprise Imaging for Radiology is a pretty powerful platform, and the design is quite good.
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Value
I don’t see the charges, but generally, when we make a request or need the AGFA HealthCare engineers...
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Value
Usually, AGFA HealthCare won't charge us for anything extra.
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Product
We have the newest version of the system. It has been a bit more unstable than previous versions....
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Loyalty, Product
AI is a big topic in the PACS area. There should be a new version of the system that can better...
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Operations
AGFA HealthCare could improve by providing better management and having more tools for the...
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Product
There are a lot of solutions that AGFA HealthCare has to work on integrating with Enterprise Imaging...
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Product
There are always things that we would like to have in the system. For example, there are some...
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Relationship
AGFA HealthCare's overall support is satisfactory. AGFA HealthCare has a large support team. They...
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Relationship, Product
AGFA HealthCare's strengths are that they have good support, they adapt to needs, and they have a...
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Relationship, Operations, Product
AGFA HealthCare could implement greater customization of user roles or take those into account for...
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Relationship
We switched suppliers in our country, and we had good results, had good support, and stabilized the...
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Loyalty
AGFA HealthCare does well with the planning for upgrades. AGFA HealthCare has a newer version, and...
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Value
I won’t tell the vendor to lower the price because AGFA HealthCare won’t lower it. Enterprise...
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Product
I would choose Enterprise Imaging for Radiology again because of scalability, stability, and...
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Culture, Loyalty
AGFA HealthCare lost the market here because of their partner and the way the product was marketed;...
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Relationship
I have worked with the different partner resellers we have had with AGFA HealthCare, and the last...
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Relationship, Operations, Product
There was so much AGFA HealthCare did well with the updates of Enterprise Imaging for Radiology. I...
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Product
Enterprise Imaging for Radiology is a bit complex. Once we learn it, it is fine. But it is quite...
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Value
The cost of Enterprise Imaging for Radiology is high. The benefit it brings has a pretty high cost....
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Loyalty, Relationship
I would definitely choose AGFA HealthCare again because of the support they provide. It is very...
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Relationship
AGFA HealthCare has opportunities to improve their proactivity in terms of offering and promoting...
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Operations, Product
Organizations have opportunities around properly implementing things in the product, especially when...
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Operations, Product
Our favorite thing about the product is its ease of use for radiologists.
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Relationship
AGFA HealthCare's technical services and support are strengths.
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Culture, Operations
AGFA HealthCare could expand their lectures and training as well as their demos of new applications.
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Relationship, Product
AGFA HealthCare's strengths are direct treatment and dialogue as well as the predisposition to work...
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Commentary Summary
Comment Type Breakout