Enterprise Imaging for Radiology (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Analyst/Coordinator

Relationship

AGFA HealthCare's support has always been very, very good, but after our most recent upgrade, there...

Jun 2025
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Analyst/Coordinator

Loyalty, Product

The tool has certain limitations when it comes to its parameters. When a technologist opens the...

Jun 2025
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Analyst/Coordinator

Relationship

The system's switchboard stopped working. I don't know whether that was an internal decision or...

Jun 2025
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Analyst/Coordinator

Operations

We felt a lack of support with our implementation. The vendor didn't assign us a full-time person to...

Jun 2025
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Analyst/Coordinator

Relationship, Product

There have been events with the system that haven't been handled well. At one point, our site...

Jun 2025
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Manager

Loyalty, Value

The product isn't difficult to use, but it has its particulars. It isn't an application that users...

May 2025
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Manager

Operations

We have had very good experiences with AGFA HealthCare's implementation services. When I arrived at...

May 2025
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Manager

Operations

AGFA HealthCare devotes a considerable amount of time to training. They don't skimp on resources or...

May 2025
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Analyst/Coordinator

Relationship

AGFA HealthCare's telephone support line is very bothersome.

May 2025
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Analyst/Coordinator

Relationship

AGFA HealthCare's technical support team has proven to be responsive and willing to resolve issues effectively....

May 2025
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Analyst/Coordinator

Product

The thing I like most about the product is its image quality and diagnostic accuracy.

May 2025
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Analyst/Coordinator

Culture, Value

One of the vendor's main opportunities for improvement is related to the cost of licenses. Those...

May 2025
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Director

Operations

Everything is well organized with AGFA HealthCare's implementations. This time, they asked us for a...

May 2025
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Director

Relationship

AGFA HealthCare's support works well. It also depends a bit on the work that has been done over the...

May 2025
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Director

Culture

AGFA HealthCare has alerted us to things. That is something we expect. When there are new features...

May 2025
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Director

Product

The system works. It isn't as fully integrated as we would like. That isn't because of the vendor...

May 2025
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Director

Culture, Value

With Enterprise Imaging for Radiology, there are some things that might not make it through, but...

May 2025
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Director

Value

AGFA HealthCare doesn't avoid charging for things, but their charges are negotiable. They hardly...

May 2025
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Manager

Relationship, Product

We have had some interface issues with Enterprise Imaging for Radiology, but they have slowly been...

May 2025
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Manager

Relationship

The good thing about AGFA HealthCare’s support people is that they always respond. There is always...

May 2025
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Manager

Relationship

One shortcoming with AGFA HealthCare’s support is that when we make a request, like a change that...

May 2025
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Manager

Product

Enterprise Imaging for Radiology is a pretty powerful platform, and the design is quite good.

May 2025
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Manager

Value

I don’t see the charges, but generally, when we make a request or need the AGFA HealthCare engineers...

May 2025
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Manager

Value

Usually, AGFA HealthCare won't charge us for anything extra.

May 2025
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Manager

Product

We have the newest version of the system. It has been a bit more unstable than previous versions....

May 2025
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Manager

Loyalty, Product

AI is a big topic in the PACS area. There should be a new version of the system that can better...

May 2025
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Manager

Operations

AGFA HealthCare could improve by providing better management and having more tools for the...

May 2025
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Manager

Product

There are a lot of solutions that AGFA HealthCare has to work on integrating with Enterprise Imaging...

May 2025
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Manager

Product

There are always things that we would like to have in the system. For example, there are some...

May 2025
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Manager

Relationship

AGFA HealthCare's overall support is satisfactory. AGFA HealthCare has a large support team. They...

May 2025
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Analyst/Coordinator

Relationship, Product

AGFA HealthCare's strengths are that they have good support, they adapt to needs, and they have a...

May 2025
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Analyst/Coordinator

Relationship, Operations, Product

AGFA HealthCare could implement greater customization of user roles or take those into account for...

May 2025
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Manager

Relationship

We switched suppliers in our country, and we had good results, had good support, and stabilized the...

Apr 2025
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Manager

Loyalty

AGFA HealthCare does well with the planning for upgrades. AGFA HealthCare has a newer version, and...

Apr 2025
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Manager

Value

I won’t tell the vendor to lower the price because AGFA HealthCare won’t lower it. Enterprise...

Apr 2025
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Manager

Product

I would choose Enterprise Imaging for Radiology again because of scalability, stability, and...

Apr 2025
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Manager

Culture, Loyalty

AGFA HealthCare lost the market here because of their partner and the way the product was marketed;...

Apr 2025
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Manager

Relationship

I have worked with the different partner resellers we have had with AGFA HealthCare, and the last...

Apr 2025
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Manager

Relationship, Operations, Product

There was so much AGFA HealthCare did well with the updates of Enterprise Imaging for Radiology. I...

Apr 2025
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Manager

Product

Enterprise Imaging for Radiology is a bit complex. Once we learn it, it is fine. But it is quite...

Apr 2025
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Manager

Value

The cost of Enterprise Imaging for Radiology is high. The benefit it brings has a pretty high cost....

Apr 2025
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Manager

Loyalty, Relationship

I would definitely choose AGFA HealthCare again because of the support they provide. It is very...

Apr 2025
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Manager

Relationship

AGFA HealthCare has opportunities to improve their proactivity in terms of offering and promoting...

Apr 2025
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Manager

Operations, Product

Organizations have opportunities around properly implementing things in the product, especially when...

Apr 2025
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Manager

Operations, Product

Our favorite thing about the product is its ease of use for radiologists.

Apr 2025
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Manager

Relationship

AGFA HealthCare's technical services and support are strengths.

Apr 2025
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Manager

Culture, Operations

AGFA HealthCare could expand their lectures and training as well as their demos of new applications.

Apr 2025
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Manager

Relationship, Product

AGFA HealthCare's strengths are direct treatment and dialogue as well as the predisposition to work...

Apr 2025
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Director

Loyalty, Product

We are always undertaking new projects. Right now, we are working on a project that involves...

Apr 2025
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Director

Relationship

With AGFA HealthCare, the collaboration has always been very smooth. They are very attentive....

Apr 2025
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Manager

Loyalty

We still have a hybrid system. We are not going to be a full enterprise because the licenses and...

Oct 2024
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Manager

Culture, Value

Obviously AGFA HealthCare has a business to run, but there is always an interplay between the...

Oct 2024
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Manager

Relationship

We have extremely fluid communications with AGFA HealthCare, but sometimes we have to solve issues....

Oct 2024
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Manager

Operations

AGFA HealthCare trains us, but we can continue forwarding questions. They are always available to...

Oct 2024
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Manager

Product

The system is quite intuitive. The graphic design clearly helps.

Oct 2024
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Manager

Product

There are still things in the solution that are not very intuitive or perhaps not very visible....

Oct 2024
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Manager

Relationship

With support tickets, there is a record that shows we are making a request, whether that request is...

Oct 2024
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Manager

Value

There isn’t much of a return really. The solution helps the most regarding the regulatory agencies...

Oct 2024
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Manager

Relationship, Product

There is stability in the platform. In the years that we have been with AGFA HealthCare, there have...

Oct 2024
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Manager

Loyalty, Product

People always want more or need more. We might like more information on the topic of AI, as long as...

Oct 2024
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Manager

Product

The product's strengths are its stability, reliability, and scalability.

Sep 2024
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Manager

Product

Enterprise Imaging for Radiology has an opportunity for improvement in its upgrades.

Sep 2024
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Manager

Product

One thing AGFA needs to improve is data access. Today, the entire database is 100% restricted to...

Sep 2024
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Manager

Relationship

My experience with AGFA has been very good. We moved to AGFA's PACS solution with the aim of having...

Sep 2024
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Manager

Relationship

Konimagem's support is excellent, and that has been very nice. What I like about them is that the...

Sep 2024
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Manager

Relationship, Product, Value

I would buy the product again, and I would even recommend it. The product is excellent. The results...

Sep 2024
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Manager

Relationship, Operations

For the projects I have been involved in, all promises were fulfilled by the vendor. There was no...

Sep 2024
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Manager

Operations, Product

For the IT team, a PACS is never straightforward. For doctors, there is a challenge in usage, but it...

Sep 2024
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Analyst/Coordinator

Relationship

We have been with the vendor's people for many years, so we have created a certain level of...

Jul 2024
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Analyst/Coordinator

Relationship, Operations

AGFA HealthCare took care of everything for integration. They interacted with the system staff,...

Jul 2024
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Analyst/Coordinator

Culture, Loyalty, Value

We had some people here who tried to put another system in from another company, but it didn't work....

Jul 2024
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Analyst/Coordinator

Product

We have a good volume, and Enterprise Imaging for Radiology doesn't have any problems. Some of our...

Jul 2024
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Analyst/Coordinator

Culture, Value

What I complain a lot about to our reseller is that when the AGFA HealthCare representative here in...

Jul 2024
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Analyst/Coordinator

Operations

The training was all very good. There was a time when the staff were complaining a bit because there...

Jul 2024
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Director

Loyalty, Relationship

We have a long history with AGFA HealthCare. We started working together through a reseller, and the...

Jul 2024
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Director

Product

What I like the most is the possibility of being able to integrate images from all our departments,...

Jul 2024
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Director

Loyalty, Product

I don't know whether our issue is because of the version we acquired, but the BI issue is not what...

Jul 2024
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Director

Culture, Relationship

Perhaps AGFA HealthCare should involve the project management team a little more on the sales side...

Jul 2024
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