Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Latin America)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship
We switched suppliers in our country, and we had good results, had good support, and stabilized the...
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Loyalty
AGFA HealthCare does well with the planning for upgrades. AGFA HealthCare has a newer version, and...
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Value
I won’t tell the vendor to lower the price because AGFA HealthCare won’t lower it. Enterprise...
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Product
I would choose Enterprise Imaging for Radiology again because of scalability, stability, and...
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Culture, Loyalty
AGFA HealthCare lost the market here because of their partner and the way the product was marketed;...
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Relationship
I have worked with the different partner resellers we have had with AGFA HealthCare, and the last...
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Relationship, Operations, Product
There was so much AGFA HealthCare did well with the updates of Enterprise Imaging for Radiology. I...
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Product
Enterprise Imaging for Radiology is a bit complex. Once we learn it, it is fine. But it is quite...
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Value
The cost of Enterprise Imaging for Radiology is high. The benefit it brings has a pretty high cost....
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Loyalty, Relationship
I would definitely choose AGFA HealthCare again because of the support they provide. It is very...
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Relationship
AGFA HealthCare has opportunities to improve their proactivity in terms of offering and promoting...
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Operations, Product
Organizations have opportunities around properly implementing things in the product, especially when...
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Operations, Product
Our favorite thing about the product is its ease of use for radiologists.
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Relationship
AGFA HealthCare's technical services and support are strengths.
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Culture, Operations
AGFA HealthCare could expand their lectures and training as well as their demos of new applications.
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Relationship, Product
AGFA HealthCare's strengths are direct treatment and dialogue as well as the predisposition to work...
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Loyalty, Product
We are always undertaking new projects. Right now, we are working on a project that involves...
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Relationship
With AGFA HealthCare, the collaboration has always been very smooth. They are very attentive....
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Loyalty
We still have a hybrid system. We are not going to be a full enterprise because the licenses and...
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Culture, Value
Obviously AGFA HealthCare has a business to run, but there is always an interplay between the...
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Relationship
We have extremely fluid communications with AGFA HealthCare, but sometimes we have to solve issues....
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Operations
AGFA HealthCare trains us, but we can continue forwarding questions. They are always available to...
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Product
The system is quite intuitive. The graphic design clearly helps.
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Product
There are still things in the solution that are not very intuitive or perhaps not very visible....
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Relationship
With support tickets, there is a record that shows we are making a request, whether that request is...
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Value
There isn’t much of a return really. The solution helps the most regarding the regulatory agencies...
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Relationship, Product
There is stability in the platform. In the years that we have been with AGFA HealthCare, there have...
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Loyalty, Product
People always want more or need more. We might like more information on the topic of AI, as long as...
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Product
The product's strengths are its stability, reliability, and scalability.
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Product
Enterprise Imaging for Radiology has an opportunity for improvement in its upgrades.
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Product
One thing AGFA needs to improve is data access. Today, the entire database is 100% restricted to...
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Relationship
My experience with AGFA has been very good. We moved to AGFA's PACS solution with the aim of having...
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Relationship
Konimagem's support is excellent, and that has been very nice. What I like about them is that the...
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Relationship, Product, Value
I would buy the product again, and I would even recommend it. The product is excellent. The results...
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Relationship, Operations
For the projects I have been involved in, all promises were fulfilled by the vendor. There was no...
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Operations, Product
For the IT team, a PACS is never straightforward. For doctors, there is a challenge in usage, but it...
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Relationship
We have been with the vendor's people for many years, so we have created a certain level of...
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Relationship, Operations
AGFA HealthCare took care of everything for integration. They interacted with the system staff,...
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Culture, Loyalty, Value
We had some people here who tried to put another system in from another company, but it didn't work....
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Product
We have a good volume, and Enterprise Imaging for Radiology doesn't have any problems. Some of our...
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Culture, Value
What I complain a lot about to our reseller is that when the AGFA HealthCare representative here in...
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Operations
The training was all very good. There was a time when the staff were complaining a bit because there...
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Loyalty, Relationship
We have a long history with AGFA HealthCare. We started working together through a reseller, and the...
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Product
What I like the most is the possibility of being able to integrate images from all our departments,...
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Loyalty, Product
I don't know whether our issue is because of the version we acquired, but the BI issue is not what...
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Culture, Relationship
Perhaps AGFA HealthCare should involve the project management team a little more on the sales side...
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Operations, Value
One thing that was difficult with Enterprise Imaging for Radiology in the beginning was the...
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Loyalty
Enterprise Imaging for Radiology being part of our long-term plans will depend on whether the...
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Product
In general, Enterprise Imaging for Radiology does well, especially in the clinical area. Nobody...
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Operations
There is some room for improvement in terms of training given that transitioning from our previous...
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Loyalty, Relationship
We still don't have all the solution modules active. We need to work on getting the whole version;...
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Relationship
Whenever we request to escalate a problem or a requirement, AGFA HealthCare is responsive. I like...
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Operations
In terms of implementations, they have respected the timelines set at the beginning and have sorted...
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Product
I like the image quality and the strength of the image.
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Product
I would like to see AGFA HealthCare work on a better app to deliver the test results.
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Relationship
AGFA HealthCare responds well when there is an issue.
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Loyalty, Product
We want to be able to use a greater number of functionalities.
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Relationship
One of the vendor's key strengths is the fact that there are very few technical issues. We are doing...
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Relationship, Product
What I like most about the product is that it is very user friendly. It allows us to incorporate all...
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Loyalty, Relationship, Product
I have no major complaints regarding our work with AGFA HealthCare. I really like their system....
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Product
An improvement opportunity for AGFA HealthCare would be for them to be able to pass from the...
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Relationship, Product
AGFA HealthCare's strength is that they have great post-sale service. I like the speech recognition...
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Operations
Integration with other applications is an area for improvement. AGFA HealthCare could also improve...
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Relationship, Operations
We had some slowness in the system a couple of times. We elevated the ticket, and AGFA HealthCare...
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Relationship, Product
Enterprise Imaging for Radiology is truly stable The up-time is really good. AGFA HealthCare's...
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Relationship
They could improve in terms of proactivity when it comes to deploying and improving the apps inside...
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Product
The system could use better consistency in the way the digital platforms work, both for basic users...
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Product
The system's strength is that it is fairly intuitive for a basic user.
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Relationship
The vendor could improve on the communication with customers. We give explanations to clinical users...
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Relationship
AGFA HealthCare's support and team are excellent. They are always ready to help us whenever we need...
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Product
The system is stable and user friendly. It is excellent.
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Product
AGFA HealthCare could improve in terms of providing more agility to the AGFA iPlan piece. We need a...
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Operations, Value
In terms of training, the vendor offers us frequent sessions so that we are up-to-date with the...
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Relationship
The vendor's team has knowledge. However, their support is inadequate. The vendor needs to improve...
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Product
The system is stable and reliable. We like the reporting module.
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Relationship, Product
AGFA HealthCare is very prepared and provides excellent support service. Enterprise Imaging for...
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Relationship, Product
There is no knowledge of printer connection issues. We have not been able to print a simple pelvis...
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Loyalty, Relationship
When we chose AGFA HealthCare, we weren’t able to see the system’s functionality or how it was...
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Operations
One positive thing about the training for Enterprise Imaging for Radiology was that most of the...
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Operations
We had some challenges during the implementation and customization process of certain key modules...
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Relationship
AGFA HealthCare’s post-sales support can be a bit slow for our needs. The company’s staff has...
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Product
In the portal where users access their exams, there is still room for improvement. AGFA HealthCare...
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Product
I find that Enterprise Imaging for Radiology is user friendly, but not everyone does. Perhaps that...
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Product
One issue we have with Enterprise Imaging for Radiology is with it being an integrated system in our...
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Product
Enterprise Imaging for Radiology gives us more autonomy in certain workflows than we had before.
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Value
The vendor avoids charging for every little thing about 50% of the time, but not in the case of...
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Operations
The issue in terms of training was really with the people who initiated the whole project and how...
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Relationship
In the time I have been working with the vendor, their greatest strength has basically been a matter...
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Product
What I like the most is the product’s usability. For some people, the product can be very confusing...
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Loyalty
We are currently thinking of upgrading the interface to the latest version that AGFA HealthCare has....
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Relationship
In terms of support, one thing that I like is the fact that AGFA HealthCare has a local call center...
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Value
AGFA HealthCare could perhaps see who their best clients are and try to give them better conditions....
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Product, Value
Enterprise Imaging for Radiology is a very robust platform. The thing I can highlight about it is...
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Operations
The product is easy to use and stable. I like its mobility. During the training and implementation,...
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Product
A little while ago, a small project was carried out to stabilize the platform a little more. The QA...
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Loyalty, Product
What I like most about the product is that we have been incorporating more and more specialties into...
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Relationship
When we encounter a problem, we either resolve it with our internal service team or contact AGFA...
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Relationship
Last year, I had a lot of ticket-resolution problems. There are still a couple of tickets that have...
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Relationship, Product
We have had problems with tools, such as the grip-monitoring tools that AGFA HealthCare manages....
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Loyalty, Product
As we have been configuring the product lately, every time we have made a change in a template or a...
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Product
There are some gaps in the product. The product was initially conceived for radiology, but we are...
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Relationship
One of the biggest strengths of the product is that the AGFA HealthCare brand has a lot of backing...
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Relationship
As with any large project, there are problems that come up and commitments that the vendor imposes...
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Relationship, Operations
The greatest opportunity to improve the AGFA HealthCare product in our region involves enhancing the...
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Product
As customers, we have to raise awareness of a lot of issues and incidents. But the platform is...
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Culture
We need more licenses. We have a cap on our licenses, and they are very limited.
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Relationship
We really like the vendor's technical support. That has always been one of AGFA HealthCare's strong...
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Culture, Relationship
The system's presence in our region has increased. However, that has a downside for customers. The...
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Product
The system isn't primarily situated in our clinical environment, but it generates super clean data....
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Operations, Product
Enterprise Imaging for Radiology is intuitive. It is stable, and it has integrated with the tools we...
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Relationship
The migration went smoothly. We addressed critical issues and had them under control. We are still...
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Relationship
We have received support from the AGFA HealthCare team, especially regarding tool administration....
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Relationship, Operations
When we needed support, we turned to AGFA HealthCare, so there was a bit of a gap because there...
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Loyalty
One thing that we didn’t have before in Enterprise Imaging for Radiology but that we will have is...
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Operations
The implementation went well. The team we worked with was good and well qualified. However, there...
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Loyalty, Operations
We moved from IMPAX to Enterprise Imaging for Radiology, and we had some resistance from our users...
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Relationship, Product
The strengths of AGFA HealthCare are their status as a recognized company and their people. I like...
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Product
AGFA HealthCare could improve integration. They should review reported cases in more detail since...
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Relationship, Product
The vendor can work on improving the platform's response speed. There are moments when the system...
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Product
In terms of design, I believe the button that is useful is the one that directly sends us to the...
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Relationship, Operations
The experience with AGFA HealthCare has been quite positive. From the beginning, they were very...
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Product
I believe that the platform is very user friendly, didactic, and quite easy to understand, and it...
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Operations, Product
I would recommend that people hire AGFA HealthCare because the platform is quite easy to understand...
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Culture, Loyalty, Product
The system functionalities are promoted as being wonderful, but in actuality, those functionalities...
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Operations
Training nowadays is based on having one person who configures the system teach the doctors and some...
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Product
We have requested a lot of integration. We integrate things with the electronic health record. We...
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Relationship
What we consider very positive, more than the system's functionality, is the vendor's support in our...
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Relationship, Product
From an exam-taking perspective, AGFA HealthCare is very good at managing the workflow with doctors....
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Relationship
We have had a good experience with AGFA HealthCare. We have had a lot of involvement from them to...
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Relationship, Operations
Sometimes when there is a new version available, the installment road map isn't clear. For example,...
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