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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Loyalty

We still have a hybrid system. We are not going to be a full enterprise because the licenses and...

Oct 2024
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Manager

Culture, Value

Obviously AGFA HealthCare has a business to run, but there is always an interplay between the...

Oct 2024
||
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Manager

Relationship

We have extremely fluid communications with AGFA HealthCare, but sometimes we have to solve issues....

Oct 2024
||
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Manager

Operations

AGFA HealthCare trains us, but we can continue forwarding questions. They are always available to...

Oct 2024
||
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Manager

Product

The system is quite intuitive. The graphic design clearly helps.

Oct 2024
||
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Manager

Product

There are still things in the solution that are not very intuitive or perhaps not very visible....

Oct 2024
||
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Manager

Relationship

With support tickets, there is a record that shows we are making a request, whether that request is...

Oct 2024
||
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Manager

Value

There isn’t much of a return really. The solution helps the most regarding the regulatory agencies...

Oct 2024
||
(0)
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Manager

Relationship, Product

There is stability in the platform. In the years that we have been with AGFA HealthCare, there have...

Oct 2024
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Manager

Loyalty, Product

People always want more or need more. We might like more information on the topic of AI, as long as...

Oct 2024
||
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Manager

Product

The product's strengths are its stability, reliability, and scalability.

Sep 2024
||
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Manager

Product

Enterprise Imaging for Radiology has an opportunity for improvement in its upgrades.

Sep 2024
||
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Manager

Product

One thing AGFA needs to improve is data access. Today, the entire database is 100% restricted to...

Sep 2024
||
(0)
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Manager

Relationship

My experience with AGFA has been very good. We moved to AGFA's PACS solution with the aim of having...

Sep 2024
||
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Manager

Relationship

Konimagem's support is excellent, and that has been very nice. What I like about them is that the...

Sep 2024
||
(0)
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Manager

Relationship, Product, Value

I would buy the product again, and I would even recommend it. The product is excellent. The results...

Sep 2024
||
(0)
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Manager

Relationship, Operations

For the projects I have been involved in, all promises were fulfilled by the vendor. There was no...

Sep 2024
||
(0)
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Manager

Operations, Product

For the IT team, a PACS is never straightforward. For doctors, there is a challenge in usage, but it...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

We have been with the vendor's people for many years, so we have created a certain level of...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

AGFA HealthCare took care of everything for integration. They interacted with the system staff,...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Value

We had some people here who tried to put another system in from another company, but it didn't work....

Jul 2024
||
(0)
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Analyst/Coordinator

Product

We have a good volume, and Enterprise Imaging for Radiology doesn't have any problems. Some of our...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Value

What I complain a lot about to our reseller is that when the AGFA HealthCare representative here in...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

The training was all very good. There was a time when the staff were complaining a bit because there...

Jul 2024
||
(0)
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Director

Loyalty, Relationship

We have a long history with AGFA HealthCare. We started working together through a reseller, and the...

Jul 2024
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(0)
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Director

Product

What I like the most is the possibility of being able to integrate images from all our departments,...

Jul 2024
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(0)
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Director

Loyalty, Product

I don't know whether our issue is because of the version we acquired, but the BI issue is not what...

Jul 2024
||
(0)
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Director

Culture, Relationship

Perhaps AGFA HealthCare should involve the project management team a little more on the sales side...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations, Value

One thing that was difficult with Enterprise Imaging for Radiology in the beginning was the...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty

Enterprise Imaging for Radiology being part of our long-term plans will depend on whether the...

Jul 2024
||
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Analyst/Coordinator

Product

In general, Enterprise Imaging for Radiology does well, especially in the clinical area. Nobody...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

There is some room for improvement in terms of training given that transitioning from our previous...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We still don't have all the solution modules active. We need to work on getting the whole version;...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

Whenever we request to escalate a problem or a requirement, AGFA HealthCare is responsive. I like...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

In terms of implementations, they have respected the timelines set at the beginning and have sorted...

Jul 2024
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(0)
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Manager

Product

I like the image quality and the strength of the image.

Jul 2024
||
(0)
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Manager

Product

I would like to see AGFA HealthCare work on a better app to deliver the test results.

Jul 2024
||
(0)
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Manager

Relationship

AGFA HealthCare responds well when there is an issue.

Jul 2024
||
(0)
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Director

Loyalty, Product

We want to be able to use a greater number of functionalities.

Jul 2024
||
(0)
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Director

Relationship

One of the vendor's key strengths is the fact that there are very few technical issues. We are doing...

Jul 2024
||
(0)
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Manager

Relationship, Product

What I like most about the product is that it is very user friendly. It allows us to incorporate all...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

I have no major complaints regarding our work with AGFA HealthCare. I really like their system....

Jul 2024
||
(0)
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Physician

Product

An improvement opportunity for AGFA HealthCare would be for them to be able to pass from the...

Jul 2024
||
(0)
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Physician

Relationship, Product

AGFA HealthCare's strength is that they have great post-sale service. I like the speech recognition...

Jul 2024
||
(0)
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Manager

Operations

Integration with other applications is an area for improvement. AGFA HealthCare could also improve...

Jul 2024
||
(0)
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Manager

Relationship, Operations

We had some slowness in the system a couple of times. We elevated the ticket, and AGFA HealthCare...

Jul 2024
||
(0)
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Manager

Relationship, Product

Enterprise Imaging for Radiology is truly stable The up-time is really good. AGFA HealthCare's...

Jul 2024
||
(0)
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Manager

Relationship

They could improve in terms of proactivity when it comes to deploying and improving the apps inside...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

The system could use better consistency in the way the digital platforms work, both for basic users...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

The system's strength is that it is fairly intuitive for a basic user.

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

The vendor could improve on the communication with customers. We give explanations to clinical users...

Jul 2024
||
(0)
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Director

Relationship

AGFA HealthCare's support and team are excellent. They are always ready to help us whenever we need...

Jul 2024
||
(0)
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Director

Product

The system is stable and user friendly. It is excellent.

Jul 2024
||
(0)
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Director

Product

AGFA HealthCare could improve in terms of providing more agility to the AGFA iPlan piece. We need a...

Jul 2024
||
(0)
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Director

Operations, Value

In terms of training, the vendor offers us frequent sessions so that we are up-to-date with the...

Jul 2024
||
(0)
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CIO

Relationship

The vendor's team has knowledge. However, their support is inadequate. The vendor needs to improve...

Jul 2024
||
(0)
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CIO

Product

The system is stable and reliable. We like the reporting module.

Jul 2024
||
(0)
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Manager

Relationship, Product

AGFA HealthCare is very prepared and provides excellent support service. Enterprise Imaging for...

Jul 2024
||
(0)
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Manager

Relationship, Product

There is no knowledge of printer connection issues. We have not been able to print a simple pelvis...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

When we chose AGFA HealthCare, we weren’t able to see the system’s functionality or how it was...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

One positive thing about the training for Enterprise Imaging for Radiology was that most of the...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

We had some challenges during the implementation and customization process of certain key modules...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

AGFA HealthCare’s post-sales support can be a bit slow for our needs. The company’s staff has...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

In the portal where users access their exams, there is still room for improvement. AGFA HealthCare...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

I find that Enterprise Imaging for Radiology is user friendly, but not everyone does. Perhaps that...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

One issue we have with Enterprise Imaging for Radiology is with it being an integrated system in our...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

Enterprise Imaging for Radiology gives us more autonomy in certain workflows than we had before.

Jul 2024
||
(0)
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Manager

Value

The vendor avoids charging for every little thing about 50% of the time, but not in the case of...

Jul 2024
||
(0)
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Manager

Operations

The issue in terms of training was really with the people who initiated the whole project and how...

Jul 2024
||
(0)
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Manager

Relationship

In the time I have been working with the vendor, their greatest strength has basically been a matter...

Jul 2024
||
(0)
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Manager

Product

What I like the most is the product’s usability. For some people, the product can be very confusing...

Jul 2024
||
(0)
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Manager

Loyalty

We are currently thinking of upgrading the interface to the latest version that AGFA HealthCare has....

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

In terms of support, one thing that I like is the fact that AGFA HealthCare has a local call center...

Jul 2024
||
(0)
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Director

Value

AGFA HealthCare could perhaps see who their best clients are and try to give them better conditions....

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Product, Value

Enterprise Imaging for Radiology is a very robust platform. The thing I can highlight about it is...

Jul 2024
||
(0)
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Manager

Operations

The product is easy to use and stable. I like its mobility. During the training and implementation,...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

A little while ago, a small project was carried out to stabilize the platform a little more. The QA...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

What I like most about the product is that we have been incorporating more and more specialties into...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

When we encounter a problem, we either resolve it with our internal service team or contact AGFA...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

Last year, I had a lot of ticket-resolution problems. There are still a couple of tickets that have...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We have had problems with tools, such as the grip-monitoring tools that AGFA HealthCare manages....

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

As we have been configuring the product lately, every time we have made a change in a template or a...

Jun 2024
||
(0)
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Manager

Product

There are some gaps in the product. The product was initially conceived for radiology, but we are...

Jun 2024
||
(0)
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Manager

Relationship

One of the biggest strengths of the product is that the AGFA HealthCare brand has a lot of backing...

Jun 2024
||
(0)
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Manager

Relationship

As with any large project, there are problems that come up and commitments that the vendor imposes...

Jun 2024
||
(0)
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Manager

Relationship, Operations

The greatest opportunity to improve the AGFA HealthCare product in our region involves enhancing the...

Jun 2024
||
(0)
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Manager

Product

As customers, we have to raise awareness of a lot of issues and incidents. But the platform is...

Jun 2024
||
(0)
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Analyst/Coordinator

Culture

We need more licenses. We have a cap on our licenses, and they are very limited.

May 2024
||
(0)
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Analyst/Coordinator

Relationship

We really like the vendor's technical support. That has always been one of AGFA HealthCare's strong...

May 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

The system's presence in our region has increased. However, that has a downside for customers. The...

May 2024
||
(0)
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Analyst/Coordinator

Product

The system isn't primarily situated in our clinical environment, but it generates super clean data....

May 2024
||
(0)
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Analyst/Coordinator

Operations, Product

Enterprise Imaging for Radiology is intuitive. It is stable, and it has integrated with the tools we...

May 2024
||
(0)
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Analyst/Coordinator

Relationship

The migration went smoothly. We addressed critical issues and had them under control. We are still...

May 2024
||
(0)
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Analyst/Coordinator

Relationship

We have received support from the AGFA HealthCare team, especially regarding tool administration....

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

When we needed support, we turned to AGFA HealthCare, so there was a bit of a gap because there...

May 2024
||
(0)
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Analyst/Coordinator

Loyalty

One thing that we didn’t have before in Enterprise Imaging for Radiology but that we will have is...

May 2024
||
(0)
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Analyst/Coordinator

Operations

The implementation went well. The team we worked with was good and well qualified. However, there...

May 2024
||
(0)
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Analyst/Coordinator

Loyalty, Operations

We moved from IMPAX to Enterprise Imaging for Radiology, and we had some resistance from our users...

May 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Product

The strengths of AGFA HealthCare are their status as a recognized company and their people. I like...

May 2024
||
(0)
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Analyst/Coordinator

Product

AGFA HealthCare could improve integration. They should review reported cases in more detail since...

May 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

The vendor can work on improving the platform's response speed. There are moments when the system...

May 2024
||
(0)
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Manager

Product

In terms of design, I believe the button that is useful is the one that directly sends us to the...

May 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

The experience with AGFA HealthCare has been quite positive. From the beginning, they were very...

May 2024
||
(0)
 Thank you  Helpful

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Manager

Product

I believe that the platform is very user friendly, didactic, and quite easy to understand, and it...

May 2024
||
(0)
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Manager

Operations, Product

I would recommend that people hire AGFA HealthCare because the platform is quite easy to understand...

May 2024
||
(0)
 Thank you  Helpful

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Manager

Culture, Loyalty, Product

The system functionalities are promoted as being wonderful, but in actuality, those functionalities...

May 2024
||
(0)
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Manager

Operations

Training nowadays is based on having one person who configures the system teach the doctors and some...

May 2024
||
(0)
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Manager

Product

We have requested a lot of integration. We integrate things with the electronic health record. We...

May 2024
||
(0)
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Manager

Relationship

What we consider very positive, more than the system's functionality, is the vendor's support in our...

May 2024
||
(0)
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Manager

Relationship, Product

From an exam-taking perspective, AGFA HealthCare is very good at managing the workflow with doctors....

May 2024
||
(0)
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Manager

Relationship

We have had a good experience with AGFA HealthCare. We have had a lot of involvement from them to...

May 2024
||
(0)
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Manager

Relationship, Operations

Sometimes when there is a new version available, the installment road map isn't clear. For example,...

May 2024
||
(0)
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VP/Other Executive

Product

The supplier's greatest strength is availability.

May 2024
||
(0)
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VP/Other Executive

Product

The thing I like most about the product is its stability.

May 2024
||
(0)
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VP/Other Executive

Relationship

The greatest opportunity to improve the product is around having more support.

May 2024
||
(0)
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VP/Other Executive

Relationship

The supplier could improve my customer experience by having more closeness to the customer; also, a...

May 2024
||
(0)
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Analyst/Coordinator

Relationship

AGFA HealthCare's strengths are their support and the fact that the application adapts to the needs...

May 2024
||
(0)
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Physician

Product

The quality of the product and the integration are strengths. The system is very complete.

May 2024
||
(0)
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Physician

Product

Integration with Apple systems is an opportunity to improve. We would also like the opportunity for...

May 2024
||
(0)
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Manager

Operations

We are finally able to work smoothly with the solution. The implementation process was really hard....

May 2024
||
(0)
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CIO

Relationship

AGFA HealthCare's greatest strengths are that they have a robust solution that never fails and that...

May 2024
||
(0)
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CIO

Product

AGFA HealthCare's biggest opportunity to improve the product is the ease of integration with...

May 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

AGFA HealthCare's strength is their after-sales commitment. I like the system's ease of use for our...

Apr 2024
||
(0)
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Manager

Relationship

AGFA HealthCare needs to have specialized support engineers who have the knowledge to support us....

Apr 2024
||
(0)
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Manager

Loyalty, Relationship

We have no intention of switching away from Enterprise Imaging for Radiology. AGFA HealthCare always...

Apr 2024
||
(0)
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Manager

Loyalty

At this moment, we don't want to change our version of Enterprise Imaging for Radiology, but the...

Apr 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

The vendor's greatest strengths are their service and attitude.

Apr 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

What I like most about the product is its robustness.

Apr 2024
||
(0)
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VP/Other Executive

Relationship

I want the vendor to adapt more to the customers' needs.

Apr 2024
||
(0)
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Manager

Relationship

AGFA HealthCare's greatest strength is that they are proactive.

Apr 2024
||
(0)
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Manager

Relationship, Product

The thing we like most about the product is the response times.

Apr 2024
||
(0)
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Manager

Relationship, Value

AGFA HealthCare could improve our customer experience by not charging for everything.

Apr 2024
||
(0)
 Thank you  Helpful

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Director

Product

The product is working well. It is really our core. Our day-to-day work involves working with the application....

Apr 2024
||
(0)
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 or  to see details.

Director

Relationship

The vendor should improve their service response times. The support staff is very responsive, but if...

Apr 2024
||
(0)
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Director

Relationship, Operations

We should have a few more regular meetings with the vendor to see what we could improve for the...

Apr 2024
||
(0)
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Director

Operations

During the implementations, the vendor could improve the delivery of the licenses and make it much...

Apr 2024
||
(0)
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Manager

Relationship, Product

If AGFA HealthCare makes and talks about a promise, they get it developed. I hope we do a lot of...

Apr 2024
||
(0)
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Manager

Relationship

AGFA HealthCare’s service desk team is good. Every time we call, we get an answer right away. The...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are upgrades of Enterprise Imaging for Radiology every so often. I think there is already...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

One negative thing is that Enterprise Imaging for Radiology is not cheap at all. It is well known...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Sometimes, I find out about new things that AGFA HealthCare is bringing out from colleagues or other...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

AGFA HealthCare's greatest strengths are increased timeliness in loading and viewing diagnostic...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product integrates easily with our billing system, and configuring Enterprise Imaging for...

Mar 2024
||
(0)
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 or  to see details.

Manager

Relationship

There is a delay when it comes to some of the vendor's advisors responding to cases of failures or...

Mar 2024
||
(0)
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