Enterprise Imaging for Radiology (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship, Product

If AGFA HeathCare makes and talks about a promise, they get it developed. I hope we do a lot of work...

Apr 2024
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Manager

Relationship

AGFA HealthCare’s service desk is good. Every time we call, we get an answer right away. The support...

Apr 2024
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Manager

Product

There are upgrades of Enterprise Imaging for Radiology every so often. I think there is already...

Apr 2024
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Manager

Value

One negative thing is that Enterprise Imaging for Radiology is not cheap at all. It is well known...

Apr 2024
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Manager

Culture, Relationship

Sometimes, I find out about new things that AGFA HealthCare is bringing out from colleagues or other...

Apr 2024
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Manager

Relationship, Product

AGFA HealthCare's greatest strengths are increased timeliness in loading and viewing diagnostic...

Mar 2024
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Manager

Product

The product integrates easily with our billing system, and configuring Enterprise Imaging for...

Mar 2024
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Manager

Relationship

There is a delay when it comes to some of the vendor's advisors responding to cases of failures or...

Mar 2024
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Manager

Operations

I like Agfa HealthCare's communication and their commitment to the product. I also like Enterprise...

Dec 2023
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Director

Culture, Value

The biggest opportunities for improvement would be to include everything from the beginning and not...

Nov 2023
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Director

Relationship

One of Agfa's biggest strengths is their direct contact with us. But we like the flexibility and...

Nov 2023
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VP/Other Executive

Product

I like that the product allows us to provide specialized care. It also has innovation in the...

Nov 2023
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VP/Other Executive

Culture, Value

Agfa could provide better licensing flexibility in terms of cost.

Nov 2023
||
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VP/Other Executive

Operations

A change Agfa could make to improve my satisfaction is providing flexibility in the implementation...

Nov 2023
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Manager

Relationship

I like the support from Agfa HealthCare and the stability of the solution.

Oct 2023
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Manager

Culture, Value

Agfa HealthCare could improve the price and quality ratio of the solution. The product is very good,...

Oct 2023
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Manager

Relationship, Product

Agfa HealthCare could provide better improvements in the system upgrades.

Oct 2023
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Physician

Product

I like the reliability of Agfa and the integration of the product.

Oct 2023
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Physician

Product

The product could integrate with Apple software more. The reconstruction software and images...

Oct 2023
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CIO

Product

We would like to see new functionalities added to the product. Agfa should amplify integrations and...

Oct 2023
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VP/Other Executive

Relationship

The vendor has a strong, complete platform. It is robust, and the vendor is friendly. We have great...

Oct 2023
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VP/Other Executive

Relationship, Product

AGFA HealthCare needs more development in their system's integration capability with other vendors'...

Oct 2023
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CIO

Relationship

The Agfa team has knowledge of the product and good knowledge of the health of our business.

Oct 2023
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CIO

Relationship

Agfa has an excellent willingness to collaborate and to support their clients.

Oct 2023
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CIO

Relationship, Product

Enterprise Imaging for Radiology works. It is stable and has good response times.

Oct 2023
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Manager

Relationship

Agfa HealthCare's team here is very professional; they are specialized in what they do and have...

Oct 2023
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Manager

Relationship

We are working with the vendor on the cardiology side. The team on that side lacks some expertise in...

Oct 2023
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Manager

Product

I like the product's ease of use, specifically the type of technology the product offers to end...

Oct 2023
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Manager

Relationship

I like Agfa HealthCare's post-sales support. The vendor provides 24/7 service.

Oct 2023
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Manager

Relationship

We would like to see the vendor reduce response times by escalating requests to a home matrix.

Oct 2023
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Manager

Product

Enterprise Imaging for Radiology does well in monitoring the needs of our institution.

Oct 2023
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Manager

Product

The system is intuitive. It is very stable in its operations, and we feel it adapts to our needs.

Oct 2023
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Analyst/Coordinator

Relationship

The support for the platform and the availability of the support team are good.

Oct 2023
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Analyst/Coordinator

Relationship, Product

The stability of the system is good, and the provided service has been good.

Oct 2023
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Analyst/Coordinator

Loyalty, Value

A suggestion for Agfa HealthCare in the future would be to work on the cost models of the artificial...

Oct 2023
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Director

Loyalty, Operations

When we were looking at integration options, Agfa HealthCare came up with something that was a bit...

Oct 2023
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Director

Loyalty, Product

The patient can enter their credentials and see their images and reports in Enterprise Imaging for...

Oct 2023
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Director

Relationship

I have seen an improvement in Agfa HealthCare’s overall service and engagement with the customer....

Oct 2023
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Director

Culture, Value

When we started to do business with Agfa HealthCare, they sold us all the hardware. We always heard...

Oct 2023
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Manager

Culture, Relationship

In general, Agfa HealthCare keeps all promises. We have a very good relationship, and they have...

Oct 2023
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Manager

Value

Agfa HealthCare avoids charging us for small things or small projects. They only charge when there...

Oct 2023
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Manager

Relationship

The support is good, but Agfa HealthCare has on some occasions given us the feeling that they lack...

Oct 2023
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Manager

Product

We are happy with the quality of exam management from Agfa HealthCare for their PACS solution.

Oct 2023
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Manager

Product

The product's functionality is good.

Oct 2023
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Manager

Relationship, Operations

Agfa HealthCare has a dedicated implementation team and a dedicated support team, and they also have...

Oct 2023
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Manager

Loyalty

We plan to keep the product for the long term because these platforms are long-term investments with...

Oct 2023
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Manager

Operations

The tool is powerful and has many features, especially for different types of users. The training...

Oct 2023
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Manager

Relationship

With regard to Agfa HealthCare's proactiveness, the ticket opening process is very quick. The...

Oct 2023
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Manager

Relationship

We have a very direct relationship with all levels. We have excellent communication with the support...

Oct 2023
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Director

Relationship

Agfa HealthCare has a good solution, and we like how user friendly it is. We are very pleased with...

Oct 2023
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Director

Relationship, Operations

Agfa HealthCare did a good job of implementing their solution and delivering on what we expected....

Oct 2023
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(0)
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Director

Relationship, Operations

Agfa HealthCare could improve by providing more resources to their local team. We had to postpone...

Oct 2023
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(0)
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Director

Relationship, Operations

Agfa HealthCare has effective communication and a good understanding of our needs. The system has a...

Oct 2023
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(0)
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Director

Relationship

Agfa HealthCare needs to improve their integrations. We need the vendor to definitively resolve the...

Oct 2023
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Director

Relationship

Agfa HealthCare needs an increased number of experts working to deliver comprehensive solutions to...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

Agfa HealthCare has good technical support and a good relationship with their customers.

Oct 2023
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Analyst/Coordinator

Product

Enterprise Imaging for Radiology's design and operation are strong. The system has good integration...

Oct 2023
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Analyst/Coordinator

Product

We like that Enterprise Imaging for Radiology is consolidated. It brings together several components...

Oct 2023
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Manager

Relationship, Product

Enterprise Imaging for Radiology is a powerful tool. It is very stable at the radiologist level, and...

Oct 2023
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Manager

Product

The product could be improved if the vendor added the ability to easily configure multiple tools....

Oct 2023
||
(0)
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Manager

Relationship, Product

Agfa HealthCare could improve the stability of the connection with our integration engine. The...

Oct 2023
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(0)
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Manager

Relationship

To improve the platform, Agfa HealthCare could add a more permanent presence with regard to...

Oct 2023
||
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CIO

Relationship

Agfa's system is a good product. Our main issue is with the services, especially related to new...

Oct 2023
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(0)
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Physician

Loyalty, Product

Enterprise Imaging for Radiology is an excellent product. It is very stable, and we don’t have any...

Aug 2023
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Physician

Product

We have a small problem with the hanging protocols in Enterprise Imaging for Radiology. There is a...

Aug 2023
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Director

Loyalty, Relationship

Things with Agfa HealthCare have gotten considerably worse. They made some changes in our region,...

Aug 2023
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(0)
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Director

Product

Enterprise Imaging for Radiology is stable and excellent.

Aug 2023
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(0)
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Director

Operations

Agfa HealthCare’s implementation process is very well planned, and they are able to implement things...

Aug 2023
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(0)
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Director

Loyalty, Relationship

Things have gotten worse with Agfa HealthCare, but I believe that they have a plan of action to make...

Aug 2023
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Manager

Loyalty

We would like the vendor to improve on the times and quality of proactive proposals. We would like...

Jun 2023
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(0)
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Manager

Relationship, Product

Agfa HealthCare has a competent service team with different specialists for RIS, PACS, BI, the...

Apr 2023
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(0)
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Manager

Operations, Product

What can be improved is the integration with the enterprise stability scheduling. We are lacking a...

Apr 2023
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