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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
Asia/Oceania PACS 2025:
Dynamic Solutions & Strategic Partnerships Drive Customer Success
May 2025
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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Commentary Summary

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User Commentary

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Director

Relationship

There is sometimes a local team here to support us, but most of the support team members are in...

Nov 2025
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Director

Product

Being a somewhat smaller organization, we have found it a bit easier to integrate with AGFA HealthCare....

Nov 2025
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VP/Other Executive

Relationship

The AGFA HealthCare support team responds very quickly. When there is a system outage, the team...

Nov 2025
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VP/Other Executive

Value

AGFA HealthCare hasn’t charged us for everything. I haven't noticed any aggressive policies from the...

Nov 2025
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VP/Other Executive

Product

In general, we are fine with Enterprise Imaging for Radiology. There aren’t big problems. It is a...

Nov 2025
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Manager

Loyalty

We have had several implementations and interfaces with AGFA HealthCare, and we have worked with...

Oct 2025
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Manager

Relationship, Operations

We have taken certain actions, like having regular training sessions with AGFA HealthCare's support...

Oct 2025
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Manager

Relationship

For me, quality support means not having to get to the corrective stage by doing things...

Oct 2025
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Manager

Relationship

When it comes to support with AGFA HealthCare, we always call the call center. That way, we get...

Oct 2025
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Analyst/Coordinator

Relationship

AGFA HealthCare's support has always been very, very good, but after our most recent upgrade, there...

Jun 2025
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Analyst/Coordinator

Loyalty, Product

The tool has certain limitations when it comes to its parameters. When a technologist opens the...

Jun 2025
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Analyst/Coordinator

Relationship

The system's switchboard stopped working. I don't know whether that was an internal decision or...

Jun 2025
||
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Analyst/Coordinator

Operations

We felt a lack of support with our implementation. The vendor didn't assign us a full-time person to...

Jun 2025
||
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Analyst/Coordinator

Relationship, Product

There have been events with the system that haven't been handled well. At one point, our site...

Jun 2025
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Manager

Loyalty, Value

The product isn't difficult to use, but it has its particulars. It isn't an application that users...

May 2025
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Manager

Operations

We have had very good experiences with AGFA HealthCare's implementation services. When I arrived at...

May 2025
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Manager

Operations

AGFA HealthCare devotes a considerable amount of time to training. They don't skimp on resources or...

May 2025
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Analyst/Coordinator

Relationship

AGFA HealthCare's telephone support line is very bothersome.

May 2025
||
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Analyst/Coordinator

Relationship

AGFA HealthCare's technical support team has proven to be responsive and willing to resolve issues effectively....

May 2025
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(0)
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Analyst/Coordinator

Product

The thing I like most about the product is its image quality and diagnostic accuracy.

May 2025
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Analyst/Coordinator

Culture, Value

One of the vendor's main opportunities for improvement is related to the cost of licenses. Those...

May 2025
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Director

Operations

Everything is well organized with AGFA HealthCare's implementations. This time, they asked us for a...

May 2025
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Director

Relationship

AGFA HealthCare's support works well. It also depends a bit on the work that has been done over the...

May 2025
||
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Director

Culture

AGFA HealthCare has alerted us to things. That is something we expect. When there are new features...

May 2025
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Director

Product

The system works. It isn't as fully integrated as we would like. That isn't because of the vendor...

May 2025
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Director

Culture, Value

With Enterprise Imaging for Radiology, there are some things that might not make it through, but...

May 2025
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Director

Value

AGFA HealthCare doesn't avoid charging for things, but their charges are negotiable. They hardly...

May 2025
||
(0)
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Manager

Relationship, Product

We have had some interface issues with Enterprise Imaging for Radiology, but they have slowly been...

May 2025
||
(0)
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Manager

Relationship

The good thing about AGFA HealthCare’s support people is that they always respond. There is always...

May 2025
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Manager

Relationship

One shortcoming with AGFA HealthCare’s support is that when we make a request, like a change that...

May 2025
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Manager

Product

Enterprise Imaging for Radiology is a pretty powerful platform, and the design is quite good.

May 2025
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Manager

Value

I don’t see the charges, but generally, when we make a request or need the AGFA HealthCare engineers...

May 2025
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Manager

Value

Usually, AGFA HealthCare won't charge us for anything extra.

May 2025
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(0)
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Manager

Product

We have the newest version of the system. It has been a bit more unstable than previous versions....

May 2025
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Manager

Loyalty, Product

AI is a big topic in the PACS area. There should be a new version of the system that can better...

May 2025
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Manager

Operations

AGFA HealthCare could improve by providing better management and having more tools for the...

May 2025
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Manager

Product

There are a lot of solutions that AGFA HealthCare has to work on integrating with Enterprise Imaging...

May 2025
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Manager

Product

There are always things that we would like to have in the system. For example, there are some...

May 2025
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Manager

Relationship

AGFA HealthCare's overall support is satisfactory. AGFA HealthCare has a large support team. They...

May 2025
||
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Analyst/Coordinator

Relationship, Product

AGFA HealthCare's strengths are that they have good support, they adapt to needs, and they have a...

May 2025
||
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Analyst/Coordinator

Relationship, Operations, Product

AGFA HealthCare could implement greater customization of user roles or take those into account for...

May 2025
||
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Manager

Relationship

We switched suppliers in our country, and we had good results, had good support, and stabilized the...

Apr 2025
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Manager

Loyalty

AGFA HealthCare does well with the planning for upgrades. AGFA HealthCare has a newer version, and...

Apr 2025
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Manager

Value

I won’t tell the vendor to lower the price because AGFA HealthCare won’t lower it. Enterprise...

Apr 2025
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Manager

Product

I would choose Enterprise Imaging for Radiology again because of scalability, stability, and...

Apr 2025
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Manager

Culture, Loyalty

AGFA HealthCare lost the market here because of their partner and the way the product was marketed;...

Apr 2025
||
(0)
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Manager

Relationship

I have worked with the different partner resellers we have had with AGFA HealthCare, and the last...

Apr 2025
||
(0)
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Manager

Relationship, Operations, Product

There was so much AGFA HealthCare did well with the updates of Enterprise Imaging for Radiology. I...

Apr 2025
||
(0)
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 or  to see details.

Manager

Product

Enterprise Imaging for Radiology is a bit complex. Once we learn it, it is fine. But it is quite...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Value

The cost of Enterprise Imaging for Radiology is high. The benefit it brings has a pretty high cost....

Apr 2025
||
(0)
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Manager

Loyalty, Relationship

I would definitely choose AGFA HealthCare again because of the support they provide. It is very...

Apr 2025
||
(0)
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Manager

Relationship

AGFA HealthCare has opportunities to improve their proactivity in terms of offering and promoting...

Apr 2025
||
(0)
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Manager

Operations, Product

Organizations have opportunities around properly implementing things in the product, especially when...

Apr 2025
||
(0)
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Manager

Operations, Product

Our favorite thing about the product is its ease of use for radiologists.

Apr 2025
||
(0)
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Manager

Relationship

AGFA HealthCare's technical services and support are strengths.

Apr 2025
||
(0)
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Manager

Culture, Operations

AGFA HealthCare could expand their lectures and training as well as their demos of new applications.

Apr 2025
||
(0)
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Manager

Relationship, Product

AGFA HealthCare's strengths are direct treatment and dialogue as well as the predisposition to work...

Apr 2025
||
(0)
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Director

Loyalty, Product

We are always undertaking new projects. Right now, we are working on a project that involves...

Apr 2025
||
(0)
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Director

Relationship

With AGFA HealthCare, the collaboration has always been very smooth. They are very attentive....

Apr 2025
||
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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