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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Middle East/Africa)

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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship, Value

AGFA HealthCare asked me to pay for expansion when our storage was full, even though they are the...

Dec 2024
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(0)
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Manager

Loyalty

AGFA HealthCare is not part of our long-term plans. There is another vendor with more initiative to...

Dec 2024
||
(0)
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VP/Other Executive

Value

AGFA usually avoids costs, but I would like to have proactive maintenance from AGFA on a regular basis....

Dec 2024
||
(0)
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VP/Other Executive

Loyalty

I think there is a suggestion that each area of our country will have a unified system. In our...

Dec 2024
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(0)
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Manager

Loyalty

We like the cluster viewing, so we will keep the product for the long term.

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Value

AGFA HealthCare charges for every little thing. When I ask them for any specific statistic, they say...

Dec 2024
||
(0)
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Manager

Relationship, Product

Right now, we have a critical problem with the system in the general hospital. We asked the vendor...

Dec 2024
||
(0)
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Director

Product, Value

According to my estimation, Enterprise Imaging for Radiology is the best PACS on the market. The...

Nov 2024
||
(0)
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Director

Culture, Relationship

AGFA HealthCare's aftersales service is excellent. That is important to us. We have a local support...

Nov 2024
||
(0)
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Director

Culture

AGFA HealthCare should reconsider the way they do their licenses. The number of licenses is limited...

Nov 2024
||
(0)
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Manager

Relationship

AGFA HealthCare always supports us.

Oct 2024
||
(0)
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Manager

Loyalty, Product

One opportunity that AGFA HealthCare has is to enable the sharing of images for reports across...

Aug 2024
||
(0)
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Manager

Relationship

AGFA HealthCare has good support, and I like their system's ease of use. Their product has a lot of...

Aug 2024
||
(0)
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Director

Loyalty, Relationship

AGFA HealthCare is always Best in KLAS. They will be the top vendor, or they will be the second. If...

Aug 2024
||
(0)
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Director

Culture

The sales discussion was completely different than the implementation discussion or execution. There...

Aug 2024
||
(0)
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Physician

Relationship, Product

The vendor could improve our experience by improving the virtual reality suite. It is currently...

Aug 2024
||
(0)
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Manager

Operations

I would like more intensive and ongoing detailed training to better use the functionalities within...

Aug 2024
||
(0)
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Manager

Product

I like Enterprise Imaging for Radiology's simple ease of use and the ease of integrating with other...

Aug 2024
||
(0)
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Manager

Relationship, Product

Enterprise Imaging for Radiology is good and could be better. AGFA HealthCare is slow off the...

Aug 2024
||
(0)
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Manager

Product

We have the Global Remote Incident Prevention monitoring system that alerts us of any issues once it...

Aug 2024
||
(0)
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Manager

Relationship

The local support people are fairly quick and good to respond. Sometimes we struggle when the...

Aug 2024
||
(0)
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Manager

Operations

The vendor's initial training is good. We have had some new radiologists start, and they have...

Aug 2024
||
(0)
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Manager

Culture

We made some contractual agreements, and a leader from the vendor came on-site to do the contract....

Aug 2024
||
(0)
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Manager

Loyalty, Product

There are some points that AGFA can work on, but the solution in general is an excellent one. The...

Aug 2024
||
(0)
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Manager

Loyalty, Value

We are fairly behind in our updates. Our practices aren't keen on change, first of all. And second...

Aug 2024
||
(0)
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Manager

Loyalty, Product

From what I have seen for the upgrade paths, I think AGFA is taking the same routes as the other...

Aug 2024
||
(0)
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Manager

Product, Value

Internationally, I think there is a lot of competition, but locally, I would definitely recommend AGFA....

Aug 2024
||
(0)
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Manager

Product

Things are going pretty well with AGFA. We don't really have issues. The ease of use for the AGFA...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

AGFA HealthCare's biggest opportunity for improvement is to facilitate the setup, enhance and adjust...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

Enterprise Imaging for Radiology's biggest strength is that it is a relatively stable system. The...

Aug 2024
||
(0)
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Manager

Operations

The project implementations are slow. AGFA HealthCare has a project, but it is very slow moving in...

Aug 2024
||
(0)
 Thank you  Helpful

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Manager

Culture, Relationship

When I approach the vendor and escalate things, they are good. The relationship is actually a...

Aug 2024
||
(0)
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Manager

Product

The product is solid. It didn't used to be. It used to be a troublemaker product, but it is solid...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Sometimes there are unpredictable post-upgrade issues.

Aug 2024
||
(0)
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Manager

Relationship

AGFA HealthCare does attend to our tickets, but we would expect them to prioritize our calls since...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Product, Value

The main thing that I like about the Enterprise Imaging for Radiology system is it enables us to do...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

AGFA HealthCare tries to avoid charging for every little thing, but they don't always. In the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

Currently, we have to have this massive workstation to work and report on. I know AGFA HealthCare is...

Jul 2024
||
(0)
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Manager

Operations

AGFA HealthCare does have manuals, but they are based on the global product. The vendor doesn't take...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Product

I had a demo of the newest version of Enterprise Imaging for Radiology, and it looks quite enticing....

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

The application specialist is excellent, so I would give AGFA HealthCare top marks for training....

Jul 2024
||
(0)
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Manager

Product

There are quite a few functions that are not available in the system. Those functions might not be...

Jul 2024
||
(0)
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Manager

Product

I would like to see the product be a little easier for end users to minimize mistakes.

Jul 2024
||
(0)
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Manager

Product

Workflows are the vendor's biggest strength.

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

To improve, the vendor could resolve bugs earlier and improve the product's interface.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

AGFA HealthCare's biggest strength is their Xero Universal Viewer integration. What I like most...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AGFA HealthCare could provide frequent updates, frequent bug fixes, and better support for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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View All Reports
Related Reports
Performance
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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