Enterprise Imaging for Radiology (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product, Product

I would like to see the product be a little easier for end users to minimize mistakes.

Jul 2024
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(0)
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Manager

Product, Product

Workflows are the vendor's biggest strength.

Jul 2024
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(0)
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Manager

Relationship, Relationship, Product, Product

To improve, the vendor could resolve bugs earlier and improve the product's interface.

Jul 2024
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(0)
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Director

Product, Product

AGFA HealthCare's biggest strength is their Xero Universal Viewer integration. What I like most...

Jul 2024
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(0)
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Director

Relationship, Relationship

AGFA HealthCare could provide frequent updates, frequent bug fixes, and better support for...

Jul 2024
||
(0)
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CIO

Loyalty, Loyalty

Since our initial implementation, things have gone very well with AGFA HealthCare. We have been...

Jan 2024
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(0)
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Relationship, Relationship

The biggest strength of the vendor is proactive support.

Dec 2023
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(0)
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Product, Product

What I like most about the product is that it is a strong, flexible system.

Dec 2023
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(0)
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Relationship, Relationship

The vendor's biggest opportunity for product improvement is conforming their collaboration with...

Dec 2023
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(0)
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Relationship, Relationship

To improve my experience, the vendor could solve issues related to upgrading the system.

Dec 2023
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(0)
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Director

Product, Product

The things that we like most about the product are that it is user friendly and that it functions...

Dec 2023
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(0)
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Director

Product, Product

The vendor's biggest opportunity for improvement would be with staying up to date with AI software....

Dec 2023
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(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship

Agfa is coming out with new things, but we are getting less support compared to earlier days. Some...

Dec 2023
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(0)
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Manager

Value, Value

Agfa is very costly. Whatever we ask for comes at a high cost. They need to charge a little less,...

Dec 2023
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(0)
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Manager

Product, Product

Our radiologists like the quality and precision of the platform. There are some good features.

Dec 2023
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(0)
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Director

Relationship, Relationship, Operations, Operations

Agfa has been a good partner to work with. We have regular meetings to get updates, and the vendor's...

Nov 2023
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(0)
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Director

Operations, Operations

We have appreciated the ongoing training from Agfa. It has been helpful since our go-live a few...

Nov 2023
||
(0)
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Director

Loyalty, Loyalty, Relationship, Relationship

We are working with Agfa on AI and look forward to adding RUBEE in the future. We have had a lot of...

Nov 2023
||
(0)
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Director

Loyalty, Loyalty, Relationship, Relationship, Product, Product

Teleradiology tools and services are important for our organization. Agfa has been working on adding...

Nov 2023
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(0)
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Director

Product, Product

The integration Enterprise Imaging for Radiology has with other solutions and modalities is...

Nov 2023
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(0)
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Director

Culture, Culture, Relationship, Relationship

The account manager team, sales team, and executive leaders have all been very good to us. They are...

Nov 2023
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(0)
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Director

Relationship, Relationship

The support team is good and gets back to us very quickly. We really do not have any issues or...

Nov 2023
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(0)
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Manager

Relationship, Relationship

Agfa HealthCare's administration is very good, and they are experts in their field.

Nov 2023
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(0)
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Manager

Product, Product

The product is user friendly.

Nov 2023
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(0)
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Manager

Product, Product

If Agfa HealthCare could invest in artificial intelligence and merge that functionality with the...

Nov 2023
||
(0)
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Manager

Relationship, Relationship, Operations, Operations

To improve my experience, Agfa HealthCare could expedite the service responses so that our patient...

Nov 2023
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(0)
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Director

Relationship, Relationship, Product, Product

Agfa HealthCare's biggest strength is that they are a call away. I like all of the product's functions....

Oct 2023
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(0)
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Director

Relationship, Relationship

Agfa HealthCare could improve our experience by making frequent calls to customers and involving...

Oct 2023
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(0)
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Analyst/Coordinator

Product, Product

Agfa's product is a good system for radiologists. However, the administrative tools should be...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

We would like Agfa to be more transparent and share more information when something happens.

Oct 2023
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(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship, Product, Product

Agfa HealthCare is simply at the top of the market in all aspects. Their product is ahead of its time....

Oct 2023
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(0)
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Manager

Loyalty, Loyalty, Product, Product

Enterprise Imaging for Radiology is a power-hungry application. The vendor did a great job of...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

Agfa HealthCare has great support. They have provided a free contact number to call 24/7, and they...

Oct 2023
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(0)
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Analyst/Coordinator

Product, Product

I like that the product is easy to use and is under one platform.

Oct 2023
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(0)
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Analyst/Coordinator

Product, Product

The biggest opportunity for product improvement is artificial intelligence.

Oct 2023
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(0)
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Analyst/Coordinator

Product, Product

The biggest strength of the product is its stability. It is also easy to use.

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

The vendor could improve our experience by decreasing the time it takes them to respond to our concerns....

Oct 2023
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(0)
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Director

Relationship, Relationship

Agfa HealthCare is very professional in their deals They built a good relationship with our...

Oct 2023
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(0)
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Director

Product, Product

I like the consistency and sustainability of the product the most.

Oct 2023
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(0)
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Director

Loyalty, Loyalty

There is nothing that the vendor could improve on that I can think of for my organization. However,...

Oct 2023
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(0)
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Director

Relationship, Relationship, Operations, Operations

The vendor could improve our experience as a customer by offering more frequent training.

Oct 2023
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(0)
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Manager

Product, Product

Things are going pretty well with Agfa HealthCare. We have used a couple of other PACS before, but...

Oct 2023
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(0)
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Manager

Relationship, Relationship

Thankfully, we have not come across any situations where we needed to escalate issues to involve...

Oct 2023
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(0)
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Manager

Value, Value

The folks at Agfa HealthCare have been supportive, and they do not charge for each and every little...

Oct 2023
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(0)
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Manager

Relationship, Relationship, Operations, Operations

Our radiologists and technologists who are using Agfa HealthCare's product are happy with the...

Oct 2023
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(0)
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Manager

Loyalty, Loyalty, Product, Product

We would like Agfa HealthCare to develop more integration with our hospital’s mobile application....

Oct 2023
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(0)
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Manager

Relationship, Relationship, Product, Product

The biggest strength of Agfa HealthCare is that the support team is always fast and reliable. The...

Oct 2023
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(0)
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Manager

Relationship, Relationship, Product, Product

Enterprise Imaging for Radiology is a stable product. Agfa HealthCare continues to support our...

Oct 2023
||
(0)
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Manager

Product, Product

I wish Enterprise Imaging for Radiology supported Arabic and the Hijri calendar. I would also like...

Oct 2023
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(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship, Product, Product

Agfa HealthCare is still focusing on their thick clients. They started to move to a fully web-based...

Oct 2023
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(0)
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Manager

Culture, Culture

We signed a nice deal with Agfa HealthCare. We feel relieved with their pricing structure because we...

Oct 2023
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(0)
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Manager

Relationship, Relationship, Operations, Operations

Agfa HealthCare is facing issues in terms of resources. They have many projects, but they don't have...

Oct 2023
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(0)
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Manager

Loyalty, Loyalty, Product, Product

I have seen the new version of the product, and its additional functionalities are beautiful. There...

Oct 2023
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(0)
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VP/Other Executive

Product, Product

Enterprise Imaging for Radiology is a stable system with limited users, and the users are all...

Sep 2023
||
(0)
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VP/Other Executive

Product, Product

If we want to access the system from outside, the technology does not help us do that. We should...

Sep 2023
||
(0)
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