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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Middle East/Africa)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Product, Value

We have been running Enterprise Imaging for Radiology for quite a while now, and for what we paid...

Aug 2025
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Manager

Loyalty, Product, Value

We recommend AGFA HealthCare frequently. I have worked with a lot of different PACS products over...

Aug 2025
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Manager

Culture, Relationship

AGFA HealthCare is good at providing proactive service. They have software that we use to...

Aug 2025
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Manager

Value

In the general sense, AGFA HealthCare does not avoid charging for every little thing. If we have our...

Aug 2025
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Manager

Culture, Relationship

We have a good tech support team from AGFA HealthCare. I know the people pretty well. I think the...

Aug 2025
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Manager

Culture, Relationship

AGFA HealthCare’s support team is a mixed bag because some of the local people on the team know the...

Aug 2025
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Manager

Loyalty, Operations, Product

Like most other companies, AGFA HealthCare needs to increase their implementations and their R&D...

Jun 2025
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Manager

Relationship, Operations

AGFA HealthCare is very good when it comes to training. They have a good portal that they released a...

Jun 2025
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Manager

Operations, Product

The vendor's Enterprise Imaging platform has many applications. Enterprise Imaging XERO Viewer is...

Jun 2025
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Manager

Culture, Relationship

AGFA HealthCare is stable compared to other vendors. I know how complex it is to handle big...

Jun 2025
||
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Manager

Culture

Our targets and expectations are always high. We are a demanding organization. It is hard for...

Jun 2025
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Manager

Relationship, Product

Enterprise Imaging for Radiology can sometimes be challenging, but it finally works. AGFA HealthCare...

Jun 2025
||
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Director

Loyalty, Value

We are happy with AGFA HealthCare, but when it comes to cost efficiency, we are looking at trying to...

May 2025
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Director

Relationship, Product, Value

We have had no AI with AGFA HealthCare so far, and if someone doesn’t have AI in imaging, they are...

May 2025
||
(0)
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CIO

Relationship

There is no need to ask for modifications from AGFA HealthCare because they know exactly what our...

May 2025
||
(0)
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CIO

Relationship

The most important things that keep us with AGFA HealthCare are the quality of the product, the...

May 2025
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Manager

Relationship, Operations, Product

AGFA HealthCare's opportunity to improve the product and make it more user-friendly is to provide a...

May 2025
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Manager

Relationship

AGFA HealthCare's strength is their proactive support. I like the ease of use and the minimal...

May 2025
||
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Director

Operations, Product

AGFA HealthCare could improve their reporting tools, the reporting area, and the teaching files.

May 2025
||
(0)
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Director

Relationship, Product

AGFA HealthCare's strengths are that they have the best imaging area and fast image reactions.

May 2025
||
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Manager

Relationship

I met with AGFA HealthCare's people a few years ago to explain what they fall short on. I did get...

May 2025
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Manager

Loyalty

We are upgrading Enterprise Imaging for Radiology because our hardware also needs to be updated. Our...

May 2025
||
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Manager

Value

Nothing comes for free. There are people sitting behind the scenes who do things. I do feel that the...

May 2025
||
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Manager

Product

I would buy Enterprise Imaging for Radiology again, especially since I am aware of what is in the...

May 2025
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Manager

Culture, Relationship

AGFA HealthCare really tests their products very well before they release them, unlike other...

May 2025
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Analyst/Coordinator

Product

Enterprise Imaging for Radiology's strength is that the features that we need the most are already...

Apr 2025
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(0)
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Analyst/Coordinator

Product

To improve the product, AGFA HealthCare could simplify the setup feature on the Admin Desktop so...

Apr 2025
||
(0)
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Director

Relationship, Operations, Product

To improve our experience, AGFA HealthCare needs to do new version updates on time and implement AI.

Apr 2025
||
(0)
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Director

Relationship

Support and loyalty are AGFA HealthCare's strengths. I like the effectiveness of the product.

Apr 2025
||
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Analyst/Coordinator

Relationship, Operations

We have requested a lot of features that have been delayed a lot. We have also had a lot of changes...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

AGFA HealthCare's support is very good. They have supported our system and kept it available 99% of...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

Enterprise Imaging for Radiology is an enterprise structure. It is very user-friendly to organize...

Apr 2025
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(0)
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Manager

Relationship, Value

AGFA HealthCare asked me to pay for expansion when our storage was full, even though they are the...

Dec 2024
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(0)
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Manager

Loyalty

AGFA HealthCare is not part of our long-term plans. There is another vendor with more initiative to...

Dec 2024
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(0)
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VP/Other Executive

Value

AGFA usually avoids costs, but I would like to have proactive maintenance from AGFA on a regular basis....

Dec 2024
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(0)
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VP/Other Executive

Loyalty

I think there is a suggestion that each area of our country will have a unified system. In our...

Dec 2024
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(0)
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Manager

Loyalty

We like the cluster viewing, so we will keep the product for the long term.

Dec 2024
||
(0)
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Manager

Value

AGFA HealthCare charges for every little thing. When I ask them for any specific statistic, they say...

Dec 2024
||
(0)
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Manager

Relationship, Product

Right now, we have a critical problem with the system in the general hospital. We asked the vendor...

Dec 2024
||
(0)
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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