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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Middle East/Africa)

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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

Loyalty

Since our initial implementation, things have gone very well with AGFA HealthCare. We have been...

Jan 2024
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(0)
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Relationship

The biggest strength of the vendor is proactive support.

Dec 2023
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(0)
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Product

What I like most about the product is that it is a strong, flexible system.

Dec 2023
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(0)
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Relationship

The vendor's biggest opportunity for product improvement is conforming their collaboration with...

Dec 2023
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Relationship

To improve my experience, the vendor could solve issues related to upgrading the system.

Dec 2023
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(0)
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Director

Product

The things that we like most about the product are that it is user friendly and that it functions...

Dec 2023
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(0)
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Director

Product

The vendor's biggest opportunity for improvement would be with staying up to date with AI software....

Dec 2023
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(0)
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Manager

Loyalty, Relationship

Agfa is coming out with new things, but we are getting less support compared to earlier days. Some...

Dec 2023
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(0)
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Manager

Value

Agfa is very costly. Whatever we ask for comes at a high cost. They need to charge a little less,...

Dec 2023
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(0)
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Manager

Product

Our radiologists like the quality and precision of the platform. There are some good features.

Dec 2023
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(0)
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Director

Relationship, Operations

Agfa has been a good partner to work with. We have regular meetings to get updates, and the vendor's...

Nov 2023
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(0)
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Director

Operations

We have appreciated the ongoing training from Agfa. It has been helpful since our go-live a few...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

We are working with Agfa on AI and look forward to adding RUBEE in the future. We have had a lot of...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Product

Teleradiology tools and services are important for our organization. Agfa has been working on adding...

Nov 2023
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(0)
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Director

Product

The integration Enterprise Imaging for Radiology has with other solutions and modalities is...

Nov 2023
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(0)
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Director

Culture, Relationship

The account manager team, sales team, and executive leaders have all been very good to us. They are...

Nov 2023
||
(0)
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Director

Relationship

The support team is good and gets back to us very quickly. We really do not have any issues or...

Nov 2023
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(0)
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Manager

Relationship

Agfa HealthCare's administration is very good, and they are experts in their field.

Nov 2023
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(0)
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Manager

Product

The product is user friendly.

Nov 2023
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(0)
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Manager

Product

If Agfa HealthCare could invest in artificial intelligence and merge that functionality with the...

Nov 2023
||
(0)
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Manager

Relationship, Operations

To improve my experience, Agfa HealthCare could expedite the service responses so that our patient...

Nov 2023
||
(0)
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Director

Relationship, Product

Agfa HealthCare's biggest strength is that they are a call away. I like all of the product's functions....

Oct 2023
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(0)
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Director

Relationship

Agfa HealthCare could improve our experience by making frequent calls to customers and involving...

Oct 2023
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(0)
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Analyst/Coordinator

Product

Agfa's product is a good system for radiologists. However, the administrative tools should be...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

We would like Agfa to be more transparent and share more information when something happens.

Oct 2023
||
(0)
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Manager

Loyalty, Relationship, Product

Agfa HealthCare is simply at the top of the market in all aspects. Their product is ahead of its time....

Oct 2023
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(0)
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Manager

Loyalty, Product

Enterprise Imaging for Radiology is a power-hungry application. The vendor did a great job of...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

Agfa HealthCare has great support. They have provided a free contact number to call 24/7, and they...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

I like that the product is easy to use and is under one platform.

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The biggest opportunity for product improvement is artificial intelligence.

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The biggest strength of the product is its stability. It is also easy to use.

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor could improve our experience by decreasing the time it takes them to respond to our concerns....

Oct 2023
||
(0)
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Director

Relationship

Agfa HealthCare is very professional in their deals They built a good relationship with our...

Oct 2023
||
(0)
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Director

Product

I like the consistency and sustainability of the product the most.

Oct 2023
||
(0)
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Director

Loyalty

There is nothing that the vendor could improve on that I can think of for my organization. However,...

Oct 2023
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(0)
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Director

Relationship, Operations

The vendor could improve our experience as a customer by offering more frequent training.

Oct 2023
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(0)
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Manager

Product

Things are going pretty well with Agfa HealthCare. We have used a couple of other PACS before, but...

Oct 2023
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(0)
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Manager

Relationship

Thankfully, we have not come across any situations where we needed to escalate issues to involve...

Oct 2023
||
(0)
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Manager

Value

The folks at Agfa HealthCare have been supportive, and they do not charge for each and every little...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

Our radiologists and technologists who are using Agfa HealthCare's product are happy with the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We would like Agfa HealthCare to develop more integration with our hospital’s mobile application....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The biggest strength of Agfa HealthCare is that the support team is always fast and reliable. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Enterprise Imaging for Radiology is a stable product. Agfa HealthCare continues to support our...

Oct 2023
||
(0)
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Manager

Product

I wish Enterprise Imaging for Radiology supported Arabic and the Hijri calendar. I would also like...

Oct 2023
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(0)
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Manager

Loyalty, Relationship, Product

Agfa HealthCare is still focusing on their thick clients. They started to move to a fully web-based...

Oct 2023
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(0)
 Thank you  Helpful

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Manager

Culture

We signed a nice deal with Agfa HealthCare. We feel relieved with their pricing structure because we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Agfa HealthCare is facing issues in terms of resources. They have many projects, but they don't have...

Oct 2023
||
(0)
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Manager

Loyalty, Product

I have seen the new version of the product, and its additional functionalities are beautiful. There...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

Enterprise Imaging for Radiology is a stable system with limited users, and the users are all...

Sep 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

If we want to access the system from outside, the technology does not help us do that. We should...

Sep 2023
||
(0)
 Thank you  Helpful

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View All Articles
Related Articles
Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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