Enterprise Imaging for Radiology
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Monique Rasband
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KLAS Research Director - Monique Rasband
 
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User Commentary

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VP/Other Executive

Functionality and Upgrades

Based on what I have experienced so far with the system, I don't think it is going to change much...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

As an end user, my experience with the system has been middling, not great. The system was billed as...

Jul 2022
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VP/Other Executive

Implementation and Training

Getting the system going was difficult. I was given general onboarding training by IT staff from our...

Jul 2022
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VP/Other Executive

Interfacing and Integration

If I had to grade the system's integration, I would give it the worst score possible. The tools we...

Jul 2022
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Manager

Functionality and Upgrades

Occasionally, we have a little hiccup, but the application works well. It transfers the images to a...

Jul 2022
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Manager

Relationship

In our test environment, Agfa HealthCare was not very forthcoming when there was an issue with...

Jul 2022
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Director

Relationship

We have had our up-and-down battles with Agfa Healthcare, and I know that they are trying, but there...

Jun 2022
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Director

Functionality and Upgrades

The solution meets my needs, and I haven't had any issues. I haven't heard anything negative from...

May 2022
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Director

Implementation and Training

Our PACS team does a good job of managing the system, so they have probably gotten the training they...

May 2022
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Director

Interfacing and Integration

The PACS integrates with our EMR very well. We can embed image links in our EMR for physicians to...

May 2022
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Director

Functionality and Upgrades

My only concern is the speed that the system takes to either upload or burn images onto discs. The...

May 2022
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Director

Relationship

For the most part, the vendor keeps their promises.

May 2022
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Director

Service and Support

Once our people are trained on the system, they typically don't need more training. The vendor...

May 2022
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Manager

Future Outlook

Agfa HealthCare will be doing upgrades and adding features, so over the next year, we expect several...

Apr 2022
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Manager

Functionality and Upgrades

Overall, we are very pleased with Enterprise Imaging for Radiology. Agfa HealthCare has been very...

Apr 2022
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Manager

Functionality and Upgrades

One of the places Agfa HealthCare is lacking in, especially with the PACS, is their reporting area....

Apr 2022
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Manager

Relationship

Agfa HealthCare has been very responsive in working with us to implement hotfixes in between...

Apr 2022
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Director

Implementation and Training

Our operations team has said that the vendor's training is ineffective and incomplete. The system's...

Mar 2022
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Director

Service and Support

I would give the vendor's support people a low rating. The impression I get from them is that they...

Mar 2022
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Director

Service and Support

At one point, I talked to one of the vendor's executives because the system was down. The executive...

Mar 2022
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Director

Future Outlook

The solution drives tangible outcomes for us, but sometimes, it does that poorly. I want to be...

Mar 2022
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Director

Functionality and Upgrades

The system isn't reliable. We get complaints about its slowness all the time. That system's slowness...

Mar 2022
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Director

Relationship

We are in a better spot with Agfa than we were a year or two ago. We are in an interesting position...

Dec 2021
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Director

Functionality and Upgrades

I like that the product presents the radiologist or clinician with a single environment to do what...

Dec 2021
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Director

Functionality and Upgrades

I like that Agfa provides us with the ability to see studies from the other PACS. The radiologists...

Dec 2021
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Director

Win/Loss - Why they were selected (by current clients)

We needed to have imaging available via the EMR, and that drove us to enterprise imaging. Before we...

Dec 2021
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Director

Functionality and Upgrades

One of our struggles has always been performance. Our doctors want to do a lot of things, and...

Dec 2021
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Director

Functionality and Upgrades

I want to see remote viewing capability for radiologists who are working from home. Agfa's system...

Dec 2021
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Manager

Functionality and Upgrades

When we went live, we had some pain points, along the way with bug fixes and getting features...

Nov 2021
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Manager

Functionality and Upgrades

We have the ability to run reports and pull data easily and quickly. The application performance has...

Nov 2021
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Manager

Service and Support

Agfa HealthCare is great to work with. The vendor's support is pretty responsive 24/7. A lot of...

Nov 2021
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Manager

Functionality and Upgrades

The system's built-in voice recognition functionality didn't meet our needs. We were using the...

Nov 2021
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VP/Other Executive

Future Outlook

We are going to upgrade to the latest version of Enterprise Imaging for Radiology. The new version...

Nov 2021
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VP/Other Executive

Relationship

We have colleagues who have worked with Agfa's European team. Those colleagues talk about how strong...

Nov 2021
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Manager

Functionality and Upgrades

Enterprise Imaging for Radiology is very configurable. The application is maturing quite a bit....

Nov 2021
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Manager

Interfacing and Integration

The image-linking behavior in Enterprise Imaging for Radiology can be improved. The feature works...

Nov 2021
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Manager

Functionality and Upgrades

We would always like to see more frequent upgrades, bug fixes, and feature requests fulfilled on a...

Nov 2021
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Manager

Service and Support

Agfa's tier-one and tier-two support for Enterprise Imaging for Radiology could be stronger. Agfa is...

Nov 2021
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CIO

Relationship

Agfa HealthCare keeps promises, maybe better than most, but they are slow. The majority of the...

Nov 2021
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CIO

ROI / Cost (care and feeding)

Agfa HealthCare has never nickel-and-dimed us. They had some leadership members in the past who...

Nov 2021
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Director

Service and Support

There was a lot of functionality that we lost from the previous version of the software. Agfa...

Nov 2021
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Director

Future Outlook

There isn’t anything I like about Enterprise Imaging for Radiology. We want to replace it because of...

Nov 2021
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Director

Relationship

When we started working with Agfa HealthCare on an older version, we had significant outage...

Nov 2021
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CIO

Interfacing and Integration

We have been able to connect the solution with another vendor's PACS that our outpatient sites and...

Oct 2021
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CIO

Functionality and Upgrades

The vendor has been able to pump out a serious volume of information for our large hospital, and...

Oct 2021
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Manager

Functionality and Upgrades

The system's 3D-sync tool has been very popular among our radiologists. The product's performance in...

Oct 2021
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Manager

Interfacing and Integration

The system's user configuration is very difficult and not at all intuitive. Specifically, its...

Oct 2021
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CEO/President

Functionality and Upgrades

The ease of use of the system isn't great, and that is not because it is difficult to use but...

Oct 2021
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(0)
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CEO/President

Future Outlook

We are getting close to doing some of the additional things we want to do in the system, but we are...

Oct 2021
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CEO/President

Relationship

We have experienced vendor executive involvement. We got to know all of the vendor executives at the...

Oct 2021
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(0)
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CEO/President

ROI / Cost (care and feeding)

The system reduces pain points and helps us achieve expected measurable outcomes. I don’t know...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

We tried to do a hotfix upgrade that went really poorly. That put a bad taste in our mouths when it...

Sep 2021
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Analyst/Coordinator

Sales and Contracting

If I were part of our original decision-making process, I am not sure that I would have bought this...

Sep 2021
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Analyst/Coordinator

Functionality and Upgrades

We have many lists that we can customize to split up our reading tasks appropriately. The solution...

Sep 2021
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Analyst/Coordinator

Future Outlook

The vendor needs to work really hard on getting the system's next upgrade right. The system works...

Sep 2021
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(0)
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CIO

Functionality and Upgrades

We are new users to the solution, but so far, it has been good and easy to use. We have also found...

Sep 2021
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VP/Other Executive

Implementation and Training

Agfa HealthCare is getting better with their upgrades. We have multiple sites, so we have seen...

Sep 2021
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VP/Other Executive

Future Outlook

Agfa HealthCare has brought on some new project managers and support people. It seems like the...

Sep 2021
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VP/Other Executive

Relationship

The support has been improving, and the way that the vendor asks for and takes feedback has been...

Sep 2021
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VP/Other Executive

Functionality and Upgrades

I prefer using the solution in a clinical workplace because of all of its extra tools. Agfa...

Sep 2021
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VP/Other Executive

Functionality and Upgrades

I like that the solution can move my cases quickly. Its scrolling is smoother than other PACS'.

Sep 2021
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VP/Other Executive

Functionality and Upgrades

One of the solution's big selling points is its 3D registration. The solution allows us to do a lot...

Sep 2021
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VP/Other Executive

Functionality and Upgrades

The solution has improved our ability to look at things like surface renderings. I think that it has...

Sep 2021
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Manager

Functionality and Upgrades

I don't know whether there is anything that stands out that we like about the product. As it exists...

Sep 2021
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