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Enterprise Imaging VNA Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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Director

Loyalty

We are currently working with AGFA HealthCare to expand our VNA beyond radiology and general...

Apr 2024
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Director

Loyalty, Relationship

The support team is good, and they always call back quickly. We have seen some of the newer team...

Apr 2024
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VP/Other Executive

Product

Enterprise Imaging VNA pretty much works the way it is designed to work, and it has been able to...

Mar 2024
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Director

Operations, Product

AGFA HealthCare has done a very nice job with upgrades, even though we don't get a lot of the things...

Feb 2024
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Director

Value

With the VNA, one of the biggest barriers for us is cost.

Feb 2024
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Director

Relationship

The responsiveness of the support people is relatively slow. Typically, fixing issues requires a lot...

Feb 2024
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Manager

Relationship

We are just one voice in the crowd, so things may vary across different groups. But at least for our...

Jan 2024
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Manager

Product

The VNA works wonderfully for our solutions and needs in terms of being able to have that central...

Jan 2024
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Manager

Loyalty

Overall, customer satisfaction is very high with AGFA HealthCare. Customers don't even see the VNA....

Jan 2024
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Manager

Loyalty, Relationship

We currently store all of our radiology and cardiology images in the AGFA HealthCare solution, and...

Dec 2023
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Manager

Relationship, Operations

AGFA HealthCare has really stepped up overall in their partnership and the way they work with us....

Dec 2023
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Manager

Relationship

We work with an amazing person at AGFA HealthCare who is strong and well organized. They keep others...

Dec 2023
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Manager

Loyalty, Relationship

The support has really improved, and the quality of the people is high. It feels like AGFA...

Dec 2023
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Manager

Product, Value

Our experience with Enterprise Imaging VNA has been great. It is pretty compatible in terms of...

Dec 2023
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Manager

Product

We are long-time users of Enterprise Imaging VNA, and we are very happy. The solution manages the...

Dec 2023
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Manager

Relationship

We have a special agreement with AGFA HealthCare, so we interact with highly proactive teams from...

Dec 2023
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Manager

Relationship

We have had a few little hiccups with integration, and I think we are trying to move too fast. I...

Nov 2023
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Director

Loyalty

Some of our biggest challenges are with mergers and acquisitions, like teleradiology. Agfa...

Oct 2023
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Director

Loyalty, Relationship, Product

Agfa HealthCare was one of the first vendors to start enabling VNAs at the enterprise level. From a...

Oct 2023
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Manager

Product

The product generally works without interruption, but it is not necessarily enhancing anybody's...

Sep 2023
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Manager

Relationship

There are some limitations both on the vendor’s technical and support sides as well as on the...

Sep 2023
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Manager

Relationship, Product

The system is complex, and there are a lot of very specific workflows. If I were to start over, I...

Sep 2023
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Manager

Operations, Product

We haven’t had a lot of upgrades from Agfa, and the upgrades are difficult and complex to schedule.

Sep 2023
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Manager

Product

We struggle to add things and do anything new with the product, but once we get it going, it works...

Sep 2023
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Manager

Relationship

Agfa HealthCare has proactive staff, though they don't always call us. I have talked to the national...

Sep 2023
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Director

Operations

We originally installed a small version of the solution, and Agfa HealthCare's project management...

Aug 2023
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Director

Relationship, Product

I expected Agfa HealthCare to grow in the idea of enterprise imaging and actually build the...

Aug 2023
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Director

Operations

The vendor has done well with training, specifically in terms of end-user training. Agfa sends out...

Aug 2023
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Director

Loyalty

One of the original pieces for the implementation of the Agfa enterprise imaging environment was to...

Aug 2023
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Manager

Relationship

Agfa HealthCare acknowledges when they have a problem; they try to come up with a hotfix if...

Jul 2023
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Manager

Culture

At one point, we complained to Agfa HealthCare that they were penny-pinching, and they were willing...

Jul 2023
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Manager

Product

We have some challenges with Enterprise Imaging VNA. There are some types of files that don't...

Jul 2023
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Manager

Relationship, Product

The vendor is developing the application to be compatible with cloud deployment so that we don't...

Jul 2023
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CIO

Relationship

Agfa HealthCare has had some turnover. That seems to be the name of the game right now for a lot of...

Jul 2023
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CIO

Product

We contracted out some imaging reads to a third party, and we integrated them into our system...

Jul 2023
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Manager

Product

Initially, the product was really unstable. It was going down a couple of times a month. During the...

Jun 2023
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Manager

Product

I read comments for the products ranked by KLAS, and all of the VNAs I read about had comments about...

Jun 2023
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Manager

Product

At a certain point, standards in the industry become the de facto standard. And the expectation is...

Jun 2023
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Manager

Relationship, Operations

Agfa assigned an employee to support the implementation. That person spends a great deal of time...

Jun 2023
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Manager

Loyalty, Relationship, Product, Value

Radiology and cardiology are where the money is made, and I don't trust Agfa's ability to move...

Jun 2023
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Manager

Product

One of the basic tenets of a VNA is that it should be able to ingest, at the very minimum, any DICOM...

Jun 2023
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CIO

Loyalty

We are moving forward with our enterprise imaging strategy after slowing down a bit due to our...

Jun 2023
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CIO

Loyalty, Relationship

Agfa's support team has been getting better, and Agfa seems to have a new energy with some of the...

Jun 2023
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CIO

Loyalty

Enterprise Imaging VNA really should be seen as a SaaS. Enterprise Imaging VNA is pretty behind the...

Jun 2023
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CMO

Loyalty

We have been working on our enterprise imaging strategy, and we have a solid foundation. We are...

Jun 2023
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(0)
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Manager

Operations

We have been transparent with Agfa HealthCare, and we have had leadership involved for a long time...

May 2023
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Manager

Operations

Our initial implementation with Agfa HealthCare was problematic and set the tone for our...

May 2023
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