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Enterprise Imaging VNA Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Relationship
There have been some high-level conversations where we have tried to figure out where we were going,...
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Manager
Service and Support
The vendor has done very well with their ongoing support. We get regular support from the vendor. We...
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Manager
Functionality and Upgrades
The viewer is clearly better than the old viewer. Our hospital likes the viewer because...
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Director
Technology
I don’t know that we have the system sized accurately, despite going through the process of trying...
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Director
ROI / Cost (care and feeding)
Everything costs money with Agfa HealthCare. We are nickel-and-dimed. We are thinking about looking...
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Manager
Functionality and Upgrades
Enterprise Imaging VNA has been stable. It is bolted to the enterprise system and is a solid...
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Manager
ROI / Cost (care and feeding)
The VNA application is oversold. It is not as functional and is missing voice recognition that works...
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Manager
Interfacing and Integration
We tried moving to another VNA product, but we ended up staying with Agfa's system because it was...
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Analyst/Coordinator
Functionality and Upgrades
There have been some improvements in one of our departments because they had a very primitive...
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Analyst/Coordinator
Functionality and Upgrades
One advantage of the system is basically more specified consults. For example, a certain department...
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Analyst/Coordinator
Future Outlook
In terms of how Agfa supported us through COVID-19, I wouldn’t say that the support came in a good...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We have definitely realized an ROI with the product with both finances and patient care. In the...
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Analyst/Coordinator
Functionality and Upgrades
Agfa is definitely a good customizing company. They are the king of customization. There are...
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Analyst/Coordinator
Service and Support
An advantage for Agfa is that they have a great monitoring tool to let us know immediately when...
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Analyst/Coordinator
Lessons Learned
I would definitely highly recommend Agfa simply because there are a lot of organizations out there...
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Analyst/Coordinator
Future Outlook
We are very happy with our deployment in the sense that there are a lot of departments out there...
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Director
ROI / Cost (care and feeding)
With our other major vendors, similar services are typically covered, but with Agfa, we continue to...
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Director
Functionality and Upgrades
Enterprise Imaging VNA works and has been trouble free. I guess that is what I like about it.
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Director
Interfacing and Integration
We are using Enterprise Imaging VNA for all of our radiology, and we also have images coming in from...
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Director
Functionality and Upgrades
The ease of use is very high, but our end users really don't see the transaction because it just...
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Director
Implementation and Training
The implementation was good and organized ahead of time. It was pretty seamless, and we were good to...
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Director
Functionality and Upgrades
A lot of our clinicians like that they have quick and easy access to images. The system helps the...
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Director
Future Outlook
We utilize the VNA for radiology and cardiology and have plans to grow it out. We have a pretty good...
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Director
Service and Support
We are on our way to rolling out enterprise imaging, and Agfa has been helpful in rolling out our...
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Manager
Functionality and Upgrades
We had an old VNA, but we are putting everything into Enterprise Imaging VNA. It is a multiple-user,...
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Manager
Functionality and Upgrades
We like that there are many different ports of entry for DICOM images. We can configure the ports...
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Manager
Relationship
The vendor is keeping their promises more than before. They have improved in that area. We are...
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Manager
ROI / Cost (care and feeding)
The vendor absolutely avoids charging for every little thing. We do big, broad contracts that cover...
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VP/Other Executive
Functionality and Upgrades
Agfa has a pretty good VNA and a good viewer that is truly neutral.
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VP/Other Executive
Sales and Contracting
The system is still very new and is getting limited usage. Agfa's people were really naughty because...
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VP/Other Executive
Functionality and Upgrades
Enterprise Imaging VNA can handle radiology and other images outside of radiology, and the vendor...
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VP/Other Executive
Implementation and Training
Agfa has potential, and they have proven that they can do the work with successful, large...
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VP/Other Executive
Functionality and Upgrades
The VNA was purchased for multiple departments outside of radiology, so it is currently being used...
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VP/Other Executive
Sales and Contracting
Agfa got into trouble with us when they came in and told us that things were in development without...
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VP/Other Executive
Implementation and Training
Agfa has significant problems, including operational problems in keeping the system up and running....
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CIO
Functionality and Upgrades
The difference between Agfa and other vendors is that they have one solution and bring the...
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CIO
Implementation and Training
Agfa's service and their ability to implement were beyond belief. Agfa was all over this project....
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CIO
Relationship
I am transparent with our vendor representative. If I have a problem with something, I tell that...
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CIO
Relationship
I guarantee that Agfa listens to their customers. I have looked at Agfa’s road map and what they are...
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CIO
Interfacing and Integration
We had to do a complete integration path using our viewer in order to propel images through another...
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Manager
Relationship
Agfa HealthCare is a little behind on some of the future enhancement requests, so when we tell them...
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Manager
Functionality and Upgrades
The system’s main strength is the user friendliness for the radiologists, technologists, and...
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Manager
Service and Support
The vendor’s weakness is from a technical IT standpoint. We need better support from the PACS...
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Manager
Future Outlook
Agfa HealthCare’s support is getting better. They are committed to the US market now. When we talk...
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CIO
Implementation and Training
We want true enterprise imaging with Agfa Healthcare, so we are throwing out our disparate vendors'...
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VP/Other Executive
Lessons Learned
We have DICOM and non-DICOM data stored in our VNA, as well as images from other vendors. Once we...
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Director
Implementation and Training
We had a pretty good implementation. Things that were missed were quickly fixed, and we moved on.
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Director
Functionality and Upgrades
Enterprise Imaging VNA wasn't ready to be released. We experienced several bugs. We were looking for...
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Director
Functionality and Upgrades
Some of the functionality that was purchased did not pan out in the solution; the product felt more...
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Director
Functionality and Upgrades
The solution has improved our operations. We are able to separate out compartmentalized images so...
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Director
ROI / Cost (care and feeding)
Agfa HealthCare is part of our long term plans. Agfa HealthCare has been good about not nickel-and-diming....
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Director
Service and Support
If the decision were up to me today, I wouldn't purchase Agfa HealthCare's product again based on...
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VP/Other Executive
Future Outlook
We will likely move completely away from Agfa, but for now, we have our data archived in the VNA,...
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VP/Other Executive
Relationship
Agfa has a solid vision and may understand sizing and scope better than anyone else. Where they get...
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Director
Service and Support
Enterprise Imaging VNA is used in both cardiology and radiology services. Images and reports are...
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Manager
Functionality and Upgrades
Agfa could improve the resident workflow, the voice recognition product, and the overall support. I...
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Director
Relationship
The Agfa HealthCare executive team asks us for feedback. We had a lot of challenges in the past, so...
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Director
Service and Support
The VNA is very functional, but we struggle with consistency. While the product is good, the support...
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Director
Functionality and Upgrades
Agfa HealthCare’s VNA is easy to use and scales to high volume without any issues. We have been...
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Director
Sales and Contracting
Some of our other vendors struggle with Agfa’s approach to software security. We bought a BI...
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Director
Lessons Learned
Ultimately, the providers, CIOs, and IT people at any given organization are responsible for any...
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Director
Sales and Contracting
It was difficult for us in the RFP process to distinguish the existing functionality from the...
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Director
Relationship
With Agfa, things really come down to communication because they say they want to be partners, but...
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Director
Relationship
We have been really struggling with things like basic configuration management and documentation...
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Director
Other Observations & Comments
Our organization’s strategy with the system is to give the users the perception that the images are...
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Director
Service and Support
We love that Agfa takes our feedback and puts it back into the product. They have sent developers...
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Director
ROI / Cost (care and feeding)
When I look at the VNA, I also look at the workflows attached to it and how they affect patient care...
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Manager
Service and Support
We have created a complete enterprise imaging solution with Agfa HealthCare. Rather than having...
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Manager
Technology
The system is definitely meeting our needs. Our decision to go with the system was exciting; it...
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Manager
Technology
Image quality is not a problem. We have crystal-clear digital images. Our users are happy with them.
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Manager
Technology
One reason we switched from IMPAX to Enterprise Imaging VNA was the speed. Users wanted images to...
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VP/Other Executive
Service and Support
The Agfa team has been very supportive and right beside us through good times and bad. We have had a...
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VP/Other Executive
Functionality and Upgrades
Agfa's VNA is robust and can scale well. We are a very large organization with every specialty...
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VP/Other Executive
Functionality and Upgrades
Enterprise Imaging VNA has been really easy to use, and we have put it to the test outside of...
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CIO
Implementation and Training
We had to really push Agfa to have enough resources on-site to handle our go-live. We had to migrate...
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Manager
Functionality and Upgrades
The system has been very good for us. We can push images and data around from one facility to...
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Director
Functionality and Upgrades
We haven't had any issues with Agfa's VNA. It is easy to use, and there are some great ways to...
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Director
Interfacing and Integration
Integration is one of the VNA's strengths. The VNA integrates with other systems really easy. It...
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VP/Other Executive
Functionality and Upgrades
Enterprise Imaging VNA is neutral and can handle images outside of radiology. I don't think it...
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VP/Other Executive
Other Observations & Comments
Agfa has a lot of really smart people who work hard. Agfa has a lot going on, and they are trying to...
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Manager
Functionality and Upgrades
Agfa HealthCare's Enterprise Imaging VNA stores all of our studies. It is responsive, and it...
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Manager
Functionality and Upgrades
Enterprise Imaging VNA isn't really vendor neutral. There are some corner-code DICOM studies that...
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Manager
ROI / Cost (care and feeding)
Enterprise Imaging VNA has improved our clinicians' productivity. We had an archive before we...
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