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IMPAX (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Featured  Reports

Global Imaging AI 2025: Looking at Adoption & Usage Across Regions
Global Imaging AI 2025:
Looking at Adoption & Usage Across Regions
September 2025
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Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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Director

Culture, Relationship

AGFA HealthCare is always trying to find ways to engage with us as a customer and ways to network...

Aug 2025
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Director

Relationship

I have been working with AGFA HealthCare for years. There have been ups and downs, but I have always...

Aug 2025
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Director

Relationship

A number of our staff members work with AGFA HealthCare quite regularly. AGFA HealthCare is...

Aug 2025
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Loyalty, Value

When we have funding, we want to upgrade from IMPAX to Enterprise Imaging.

Aug 2025
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Related Reports
Performance
KLAS article icon
Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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