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IMPAX (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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Market Volatility Heightens as Organizations Look to Improve Their Experience
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Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
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User Commentary

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Manager

Culture, Value

AGFA HealthCare's prices are a bit on the higher side for the things that the vendor provides. I...

Oct 2024
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Manager

Operations, Product

IMPAX's strengths are stability and redundancy. Those things have been built into the system. The...

Oct 2024
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Manager

Culture, Loyalty

We had a meeting with AGFA HealthCare about doing more with them, but we were not impressed by what...

Oct 2024
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Manager

Relationship

AGFA HealthCare's weakness is that their customer service isn't always the greatest. They have...

Oct 2024
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Manager

Relationship, Operations, Product

AGFA HealthCare is very supportive. Our PACS is very antiquated, but I can't really say that is the...

Jun 2024
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Manager

Product

We are pretty satisfied with IMPAX, even though the product is outdated. Recommending IMPAX would be...

Mar 2024
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Manager

Relationship

Since the vendor has a new solution, they don't really support IMPAX anymore. However, when we need...

Mar 2024
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CIO

Relationship

I never meet with AGFA HealthCare, and I meet with most other vendors at least a couple of times a year....

Mar 2024
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CIO

Loyalty

We are seeing some performance degradation with IMPAX, and we don't believe that will be fixed until...

Mar 2024
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CIO

Loyalty

Our people are looking forward to things being faster with AGFA HealthCare’s new system.

Mar 2024
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Analyst/Coordinator

Loyalty

If we were to replace our PACS here, we would have to go out to do an RFP, and I cannot guarantee...

Mar 2024
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Analyst/Coordinator

Relationship

We haven't had a lot of interaction with AGFA HealthCare. We haven't had anything substantial. There...

Mar 2024
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Analyst/Coordinator

Product

AGFA HealthCare’s PACS, tools, installation, and the setup of user-specific tools and workflows are...

Mar 2024
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Analyst/Coordinator

Operations

I would tell someone looking into AGFA HealthCare that they have a good-quality implementation team....

Mar 2024
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Related Reports
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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