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User Commentary
Loyalty, Relationship
We have been consolidating to Agfa. We have moved some facilities onto Agfa's software, and they are...
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Loyalty
We are considering moving to Agfa HealthCare's enterprise imaging platform instead of upgrading to...
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Relationship, Product
We haven't had an issue with Agfa HealthCare not doing what they say they will do in the marketplace...
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Culture, Relationship
Our region has a smaller market, and fewer sales happen here. There are a limited number of...
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Culture, Value
Agfa HealthCare has been good. We have good contracts with the vendor, and they certainly don't...
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Product
We are on an older version of the product, but the level of standards with regard to the VNA isn’t...
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Culture, Operations
When we did the implementation, things were left out. We had to price things afterward, and there...
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Relationship
Agfa HealthCare now sends me a detailed regular report on everything because I was left in the dark...
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Loyalty, Product
As long as everything is being done and all the checks and balances are working in the background,...
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Loyalty
It is not Agfa HealthCare's fault that IMPAX is antiquated. It is not meeting our needs right now,...
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Product
We use voice recognition software that is built into IMPAX. That feature broke a while back. It is...
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Relationship, Operations
Sometimes when things go down on-site, Agfa HealthCare does not do proactive things. I had to put...
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Operations
The training and feedback we received from Agfa HealthCare were poor. The vendor's decision-making...
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Relationship, Operations
It seems that the individuals who work at Agfa HealthCare all got the same training, regardless of...
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Relationship
We would like the vendor to be more proactive in getting things done and moving our projects forward...
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Operations
The solution is pretty good for us; that is why it is still running. There are a lot of...
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Relationship
Agfa HealthCare’s support team has been pretty good. The team has mostly known what they have been...
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Value
In the past, Agfa HealthCare was pretty good about their charges. That is not the case anymore. The...
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Operations
Agfa HealthCare offers some training here and there. The training is hit and miss, but at least it...
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Product
We haven’t seen a lot of new technology from Agfa HealthCare. We are on an older version of the...
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Product
We would like to see Agfa HealthCare improve the speed of the system. The one thing that is most...
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Loyalty
The product is at the end of its life. The vendor is winding down their support of IMPAX. The...
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Operations, Product
We haven’t had a great demand for training. The product is very mature, so we don't need training on...
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Loyalty, Value
Because of the cost of the next upgrade, we are going to have to do an RFP. We can't get much money...
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Loyalty
In terms of the vendor’s vision, I am not sure where the vendor is going to go with their design.
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Relationship
Sometimes we get some inconsistent support. The support model has changed. We used to have...
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Relationship
There is some disorganization when we get upgrades. Agfa Healthcare is putting a little more on the...
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Operations
It seems like training is harder to get these days. Everything is virtual now; it is a struggle to...
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Product
IMPAX is a really good system, but it is glitchy. It is an old product, and our needs today are new....
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Loyalty, Product
I would recommend IMPAX, not that anyone is going to buy it because it is old, but it has worked...
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Loyalty
We are moving to the vendor's new PACS, and that will be good for our organization. We have been...
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Loyalty
We have already started the implementation process to move from IMPAX to the newer Enterprise...
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