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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Director

Agfa HealthCare has been a great partner for many, many years. We just feel that there is a better...

Apr 2021
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Director

The system is a little antiquated, but we are familiar with it, and it works fine.

Apr 2021
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Director

Agfa HealthCare's support has been a little lackluster, and we have taken things as far as we could.

Apr 2021
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Manager

This product is definitely part of our long-term plans. We have vetted things pretty hard, and I...

Apr 2021
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Manager

The system is pretty straightforward to us. The vendor has managed to accommodate our needs. The...

Apr 2021
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Manager

IMPAX is a good system, and we get good value from it. We have a good contract with Agfa, and we...

Mar 2021
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Manager

We are replacing IMPAX and moving to the next version of the product. We don't know how we will like...

Mar 2021
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Manager

The vendor is proactive and helps us out. They do system checks for us. There is pretty good...

Mar 2021
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Manager

We are looking at replacing IMPAX Cardiovascular with another cariology product. We have used the...

Mar 2021
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Director

We are in the process of upgrading to Agfa’s enterprise imaging (EI) version of their product. We...

Jan 2021
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Director

With the enterprise imaging upgrade we are going through with Agfa, the implementation services are...

Jan 2021
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Director

Agfa has changed their support model; I really can’t speak to how it is going to go, but we have had...

Jan 2021
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VP/Other Executive

We have had ups and downs with Agfa, and I have to give them credit for trying to stick it out...

Jan 2021
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Director

Agfa HealthCare has been getting better as a company. We are making a decision about what to do...

Jan 2021
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Manager

Some of Agfa HealthCare's monitoring and scheduled maintenance fall through. There are some gaps...

Jan 2021
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Manager

The vendor has been helpful with training. They are decent at providing training when we have needed...

Jan 2021
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Manager

Agfa HealthCare has told me that IMPAX is going to be sunset.

Jan 2021
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Analyst/Coordinator

IMPAX will probably go away within a year. The vendor's Enterprise Imaging for Radiology solution is...

Jan 2021
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Analyst/Coordinator

I would buy IMPAX again, but I haven't dealt with a lot of other systems. The only thing that the...

Jan 2021
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Analyst/Coordinator

The vendor used to nickel-and-dime a lot, but they don't do that as much anymore. They have improved...

Jan 2021
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Analyst/Coordinator

Agfa's support has been getting better every year. We are able to get ahold of the support staff...

Jan 2021
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Director

When we were deciding between Agfa and another vendor, the sales representative from Agfa was a...

Nov 2020
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Director

IMPAX is better than I thought it would be. I don't have issues with burning CDs or with facilities...

Nov 2020
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Director

The digital radiography system in IMPAX is fairly simple and easy to maneuver. The service people...

Nov 2020
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Director

We haven't really needed any extra attention from Agfa during the COVID-19 crisis. There have been...

Nov 2020
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Director

The integration with IMPAX is lacking. We have to work in too many different systems. We have to...

Nov 2020
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Director

It is difficult to get any reports out of IMPAX. The worklist prioritization also needs to be...

Nov 2020
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Director

The service from Agfa is good. I don’t work with them directly; I work with IT, and IT works with...

Nov 2020
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VP/Other Executive

I have used other systems, and IMPAX is very intuitive and easy to use. We have hired some...

Nov 2020
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(0)
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VP/Other Executive

I would like to be able to reorganize worklists in the system a little differently. The system is...

Nov 2020
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(0)
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VP/Other Executive

I would like to see the vendor be a bit more proactive and spend a little bit more time in our...

Nov 2020
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Manager

The vendor's support is funny. If they don't know how to fix our problem right away, we don't hear...

Nov 2020
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Manager

Some of the integrations never worked. For instance, the Heartlab product and another PACS never...

Nov 2020
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(0)
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Manager

IMPAX is a very clicky system. That is the main complaint from the radiologists. They are the kind...

Nov 2020
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Manager

There are so many new things that a modern PACS can do. IMPAX was good in its time, but now, it is...

Nov 2020
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Director

Agfa Healthcare's support is excellent. They are very responsive. The person that answers our call...

Aug 2020
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Director

Agfa Healthcare hasn't been developing anything new and needs to do so to keep up with their...

Aug 2020
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Director

Agfa Healthcare is keen on interpretation and is working with third-party connections to create...

Aug 2020
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Manager

Agfa knows we are leaving. They are discontinuing IMPAX and going toward their enterprise solution....

Aug 2020
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Manager

We bought a new system that is newer to the market, and we needed to do an integration with Agfa....

Aug 2020
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Manager

We have been using IMPAX for a long time. It is the Toyota Camry of PACS products; it is good and...

Aug 2020
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Manager

I wish the vendor would keep developing IMPAX. Right now, there are many modalities out there that...

Aug 2020
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Analyst/Coordinator

Agfa isn't offering any new technology for IMPAX because the product is at the end of its life. The...

Jul 2020
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Analyst/Coordinator

I would give Agfa the lowest score for training. They laid off all their IMPAX trainers, so we can't...

Jul 2020
||
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Analyst/Coordinator

With Agfa, we have to call an executive to get anything done. No one is bringing things to us and...

Jul 2020
||
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Analyst/Coordinator

If we were to select Agfa's new product, I would expect our satisfaction to go up in a year. I...

Jul 2020
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Analyst/Coordinator

I would never want to use Agfa again based on our experience with their support. They used to have...

Jul 2020
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(0)
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CIO

We did a full vetting process, and another vendor scored higher than Agfa, but our head of the...

Jul 2020
||
(0)
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CIO

IMPAX is marginal. Our doctors have used it for many years and have grown accustomed to it. The...

Jul 2020
||
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CIO

Getting support from Agfa takes multiple phone calls. I have expressed my irritation with Agfa. We...

Jul 2020
||
(0)
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CIO

Agfa flew someone out to tell me everything that the vendor was doing to fix all of our issues, and...

Jul 2020
||
(0)
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CIO

The only time we hear from Agfa is when they want money. We paid for some work to be done, and the...

Jul 2020
||
(0)
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CIO

I would only recommend Agfa to people who like headaches. There hasn't been a single vacation that I...

Jul 2020
||
(0)
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Manager

Years ago, Agfa was at the top of their class in terms of technology. But for the last few years,...

Jul 2020
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PACS 2018: Achieving Success from Selection to Go-Live
October 2018



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