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Current Time Inside Cache Tag Helper: 9/27/2020 10:13:44 AM and Model.EvProductId = 1498

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User Commentary

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Director

Service and Support

Agfa Healthcare's support is excellent. They are very responsive. The person that answers our call...

Aug 2020
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Director

Technology

Agfa Healthcare hasn't been developing anything new and needs to do so to keep up with their...

Aug 2020
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Director

Relationship

Agfa Healthcare is keen on interpretation and is working with third-party connections to create...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Agfa knows we are leaving. They are discontinuing IMPAX and going toward their enterprise solution....

Aug 2020
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Manager

Other Observations & Comments

We bought a new system that is newer to the market, and we needed to do an integration with Agfa....

Aug 2020
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Manager

Technology

We have been using IMPAX for a long time. It is the Toyota Camry of PACS products; it is good and...

Aug 2020
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Manager

Functionality and Upgrades

I wish the vendor would keep developing IMPAX. Right now, there are many modalities out there that...

Aug 2020
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Analyst/Coordinator

Technology

Agfa isn't offering any new technology for IMPAX because the product is at the end of its life. The...

Jul 2020
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Analyst/Coordinator

Implementation and Training

I would give Agfa the lowest score for training. They laid off all their IMPAX trainers, so we can't...

Jul 2020
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Analyst/Coordinator

Relationship

With Agfa, we have to call an executive to get anything done. No one is bringing things to us and...

Jul 2020
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Analyst/Coordinator

Service and Support

If we were to select Agfa's new product, I would expect our satisfaction to go up in a year. I...

Jul 2020
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Analyst/Coordinator

Service and Support

I would never want to use Agfa again based on our experience with their support. They used to have...

Jul 2020
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CIO

Relationship

We did a full vetting process, and another vendor scored higher than Agfa, but our head of the...

Jul 2020
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CIO

Functionality and Upgrades

IMPAX is marginal. Our doctors have used it for many years and have grown accustomed to it. The...

Jul 2020
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CIO

Relationship

Getting support from Agfa takes multiple phone calls. I have expressed my irritation with Agfa. We...

Jul 2020
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CIO

Service and Support

Agfa flew someone out to tell me everything that the vendor was doing to fix all of our issues, and...

Jul 2020
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CIO

ROI / Cost (care and feeding)

The only time we hear from Agfa is when they want money. We paid for some work to be done, and the...

Jul 2020
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CIO

ROI / Cost (care and feeding)

I would only recommend Agfa to people who like headaches. There hasn't been a single vacation that I...

Jul 2020
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Manager

Functionality and Upgrades

Years ago, Agfa was at the top of their class in terms of technology. But for the last few years,...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The version of IMPAX that Agfa has out there now is unstable. Agfa sent out an end-of-support memo...

May 2020
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VP/Other Executive

Service and Support

Agfa tried to make their changes to their organization a year too late. They previously brought in a...

May 2020
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Manager

Service and Support

I hate Agfa HealthCare. I never notice the vendor's upgrades, and I also never notice them doing anything....

Apr 2020
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Manager

Functionality and Upgrades

The user interface in the product is unlike anything else in radiology. It has terrible web...

Apr 2020
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Manager

Service and Support

The vendor recognizes that they need to provide new technology. They just do really poorly. The...

Apr 2020
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Manager

Service and Support

When we did an upgrade with Agfa, they threw an army at us and did a good job. We have gotten the...

Apr 2020
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Manager

Functionality and Upgrades

The system is highly configurable, and we like that. Some radiologists say that it is the best PACS...

Apr 2020
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Manager

Functionality and Upgrades

I have been pushing Agfa to have a gold standard of usage for installing and telling people how to...

Apr 2020
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Manager

Other Observations & Comments

I like the system and its functionality. There are stability issues, but we tend to identify those...

Mar 2020
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Manager

Functionality and Upgrades

We did an upgrade for the system, and the project was handled well. I would give the vendor a...

Mar 2020
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Manager

Service and Support

Agfa is losing resources on the implementation and support side. The new leader is making a lot of...

Mar 2020
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Manager

Relationship

The vendor’s project managers are young, fresh, and trained. Agfa used to get trapped a lot, and if...

Mar 2020
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Manager

Functionality and Upgrades

The system is good in terms of ease of use for the end user.

Mar 2020
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Manager

Functionality and Upgrades

Our satisfaction with the system will stay fairly high in the next 12 months. We expect the system...

Mar 2020
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Manager

ROI / Cost (care and feeding)

The vendor does a pretty good job of avoiding charging for every little thing. Everything that they...

Mar 2020
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Manager

Other Observations & Comments

I can only judge the system on the old version. It was good. It was a solid workhorse for many...

Mar 2020
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Manager

Relationship

We use IMPAX on a daily basis, but I have not had any recent interactions with Agfa at all. They...

Mar 2020
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Director

Implementation and Training

We don’t use ongoing training. Agfa doesn’t train us, so we do our own training. I suppose we could...

Feb 2020
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Director

Functionality and Upgrades

The ease of use for end users is probably okay when IMPAX is working, but we have had significant...

Feb 2020
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Director

Technology

Agfa's delivery of new technology is pretty bad, but IMPAX is also an end-of-life product.

Feb 2020
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Director

Future Outlook

Agfa's executives only get involved when they don't get paid. We are moving to a new vendor that is...

Feb 2020
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Manager

Other Observations & Comments

The images in IMPAX are good. However, they take too long to load, especially for mammography.

Feb 2020
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Manager

Technology

I have a hard time putting my feelings about IMPAX into words. I am not a big fan. I feel like Agfa...

Feb 2020
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Manager

Functionality and Upgrades

We had a problem with getting a piece of hardware that we needed to use to connect with IMPAX, but I...

Jan 2020
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Manager

Other Observations & Comments

I don't think IMPAX is part of our long-term plans, but I don't make those decisions, so I can't say...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

I would definitely buy the solution again. The product is very good at supporting our organization’s...

Jan 2020
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Manager

Other Observations & Comments

The reason that the functionality doesn’t meet all of our needs is not that the product is bad. The...

Jan 2020
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Manager

Service and Support

The quality of the vendor’s support is very high. Support is something that the vendor is very good...

Jan 2020
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Manager

Functionality and Upgrades

Our radiologists really like the system. They think the solution is very user friendly and easy to...

Jan 2020
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VP/Other Executive

Future Outlook

We are long-time Agfa customers, and we use their solution to connect to many departments. We also...

Dec 2019
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Director

Functionality and Upgrades

We did an upgrade recently to fix a lot of back-end problems, and the upgrade was useful.

Nov 2019
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Director

Interfacing and Integration

Our physicians liked IMPAX because they knew how to use it. It worked and integrated with our Epic system....

Nov 2019
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VP/Other Executive

Functionality and Upgrades

IMPAX is really easy to use and overall pretty reliable. It is an old platform, so there are things...

Nov 2019
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VP/Other Executive

Relationship

Agfa has been doing better, and I feel that we are communicating better. They had a few bumps, but...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

We are a large organization, and we pump over a million studies through the system each year. Agfa...

Nov 2019
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Director

Future Outlook

We made a decision earlier this year to move away from IMPAX. We didn’t look too closely at the new...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

The support is the biggest issue that we have with IMPAX. For what we need today, the system and...

Nov 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

IMPAX is outdated software, and Agfa's support is horrible across all of our applications. I am...

Nov 2019
 Helpful

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Analyst/Coordinator

Future Outlook

We have plans to move to an enterprise imaging solution, and that could potentially replace IMPAX...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

We are one version behind. We are just going to go to the next platform. There isn't enough of a...

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Agfa has kept all their promises, and they are good about not charging for every little thing....

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

I don’t know whether this issue is with our network or the products, but the loading speed in IMPAX...

Oct 2019
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Manager

Technology

We don’t have a cloud sharing solution with Agfa. I use products that have cloud sharing capability,...

Oct 2019
 Helpful

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Manager

Future Outlook

The radiologists have gotten used to the system, but the workflow is kludgy. We are decommissioning...

Oct 2019
 Helpful

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Manager

Relationship

We have had IMPAX for many years. Our physicians are extremely happy with IMPAX, and they feel that...

Oct 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

IMPAX is a good, solid product that we have used for years. The quality and effectiveness of Agfa's...

Oct 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Most systems are overpriced, and IMPAX is probably the most overpriced.

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Agfa is transitioning from IMPAX to their Enterprise Imaging system, and they are behind the market....

Oct 2019
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Analyst/Coordinator

Service and Support

Agfa has switched from local support to global support, and they were not ready for that switch. We...

Oct 2019
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Director

Relationship

From a relationship standpoint, Agfa has always been very responsive to us. Agfa provides great...

Oct 2019
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Director

Service and Support

We are fortunate that we have a really good account manager. We have always had really great...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

We have had our ups and downs with Agfa HealthCare. We have worked with them for so long, so we are...

Oct 2019
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VP/Other Executive

Technology

We are looking at Agfa HealthCare’s enterprise imaging platform. We have looked at the platform...

Oct 2019
 Helpful

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VP/Other Executive

Relationship

We have a long-standing relationship with Agfa that has been tenuous in the past, but Agfa tends to...

Sep 2019
 Helpful

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VP/Other Executive

Technology

Our version of IMPAX is dated. We are looking to modernize our IT infrastructure, including our...

Sep 2019
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Manager

Technology

IMPAX is incredibly stable. It is an older product. It is dependable and easy to use.

Jun 2019
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Manager

Functionality and Upgrades

Agfa’s support has been on point. We call for support and we get answers quickly. Agfa takes care of...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

We have had IMPAX for some time now, and one good thing about the system is the scalability for our...

Jun 2019
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Director

ROI / Cost (care and feeding)

There is a charge for everything with Agfa. We have a master service agreement with them, so general...

May 2019
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Director

Service and Support

Agfa keeps their promises, though it is with difficulty. There is a difference between promises and...

Apr 2019
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Director

Functionality and Upgrades

We are on IMPAX because it met our requirements when we selected it a long time ago. IMPAX met FDA...

Apr 2019
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Director

Functionality and Upgrades

Our last IMPAX upgrade was delayed once, and it was almost delayed again. It took a lot of...

Apr 2019
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Director

Relationship

Agfa executives are very involved now that we will be moving off of IMPAX and are in the selection...

Apr 2019
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Manager

Future Ou