IMPAX
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Interfacing and Integration

Agfa HealthCare supports our organization’s integration goals poorly. When the product was...

Nov 2022
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Manager

Functionality and Upgrades

As we expected, IMPAX has worked poorly. IMPAX's viewer is terrible for users and administrators to...

Nov 2022
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Manager

Future Outlook

We have been with Agfa HealthCare for some time, and their field service has slowly gone away as...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

We are in the process of upgrading to the latest and last version of IMPAX, and we have some high...

Nov 2022
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Analyst/Coordinator

Relationship

There were times when we could tell Agfa HealthCare was going through internal leadership changes,...

Nov 2022
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Analyst/Coordinator

Service and Support

Agfa HealthCare’s support team has waxed and waned over the years. The vendor does really well, and...

Nov 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

IMPAX has always done what the vendor said it would do, and we have stretched it beyond that. IMPAX...

Nov 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Agfa HealthCare didn’t use to charge for every little thing, but our relationship changed when we...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor has an incident prevention service called GRIP Monitoring, which has not impressed me. It...

Nov 2022
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Analyst/Coordinator

Service and Support

We have always had access to an account executive from the vendor. The vendor has been good about...

Nov 2022
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Manager

Functionality and Upgrades

IMPAX has been solid for us. We have had tremendous uptime, and IMPAX has some nice features that we...

Oct 2022
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Manager

Functionality and Upgrades

IMPAX is such a dinosaur. There is no vision. IMPAX is a dead product. Unfortunately, with large...

Oct 2022
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Manager

Lessons Learned

I wouldn't recommend IMPAX because we have had challenges with their archives, such as query...

Oct 2022
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Manager

Functionality and Upgrades

The workflows within IMPAX's central archive are streamlined, and a lot of the system's software is...

Oct 2022
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Manager

Interfacing and Integration

Whenever we have gone to the vendor about some sort of integration, they have been able to integrate...

Oct 2022
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Manager

Functionality and Upgrades

IMPAX has driven outcomes for us in the past, but it is not doing anything right now, so I can’t...

Jun 2022
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Manager

Relationship

We have had a good partnership with Agfa HealthCare over the years.

Jun 2022
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Manager

Future Outlook

Looking at vendors on a scale, Agfa HealthCare is probably above average in what they charge us for,...

Jun 2022
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Manager

Future Outlook

We would like to stay with Agfa HealthCare, but IMPAX is reaching the end of its life. One of the...

Jun 2022
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Manager

Service and Support

Agfa HealthCare has been fair at supporting us, but there are real challenges, and the vendor is...

Jun 2022
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Director

Functionality and Upgrades

We have been satisfied with IMPAX. Overall, it has been pretty stable for us and has met our needs....

Feb 2022
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Director

Relationship

In the few dealings we have had with Agfa HealthCare in terms of driving outcomes, they have been...

Feb 2022
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Director

Other Observations & Comments

We are going to Agfa HealthCare’s new PACS, and we haven’t seen that system yet. It is brand new; it...

Feb 2022
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Director

ROI / Cost (care and feeding)

We definitely feel nickel-and-dimed by Agfa HealthCare. Things are under a service contract, and...

Feb 2022
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Director

Implementation and Training

We haven't had the need for training on IMPAX in a while. Agfa HealthCare is putting out a new PACS...

Feb 2022
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Director

Relationship

Agfa HealthCare used to have a dedicated team for our organization type, and the vendor did away...

Feb 2022
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Manager

Implementation and Training

We have to figure out how to use IMPAX ourselves. There is no training at all. I am not at a level...

Jan 2022
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Manager

Technology

Sometimes, we get an alert that says IMPAX is going to be down for an upgrade, but that is pretty rare....

Jan 2022
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Manager

Lessons Learned

The IMPAX technology is old, so an older workforce is going to love the system. But the younger...

Jan 2022
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Manager

Functionality and Upgrades

I use IMPAX for what I need it for, and I help the doctors get in and set up filters. When we have a...

Jan 2022
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Manager

Interfacing and Integration

We were able to share images with our other facilities with IMPAX, but I was never able to set...

Jan 2022
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Manager

Functionality and Upgrades

The system is a bit older, but it is pretty stable. The system is super simple and intuitive.

Dec 2021
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Manager

Technology

The vendor hasn’t developed the system in a while, so it lacks functionality. The product is going...

Dec 2021
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Director

Relationship

IMPAX is very stable, and I have to give Agfa HealthCare credit for keeping it going and even...

Dec 2021
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