Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)


IMPAX Comments
Filtered view: All

KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
View Advanced Filters

Advanced Filters

Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Current Time Inside Cache Tag Helper: 1/27/2021 8:43:31 AM and Model.EvProductId = 1498

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Other Observations & Comments

We have had ups and downs with Agfa, and I have to give them credit for trying to stick it out...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa HealthCare has been getting better as a company. We are making a decision about what to do...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Some of Agfa HealthCare's monitoring and scheduled maintenance fall through. There are some gaps...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor has been helpful with training. They are decent at providing training when we have needed......

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Agfa HealthCare has told me that IMPAX is going to be sunset.

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

IMPAX will probably go away within a year. The vendor's Enterprise Imaging for Radiology solution is......

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would buy IMPAX again, but I haven't dealt with a lot of other systems. The only thing that the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor used to nickel-and-dime a lot, but they don't do that as much anymore. They have improved......

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Agfa's support has been getting better every year. We are able to get ahold of the support staff...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

When we were deciding between Agfa and another vendor, the sales representative from Agfa was a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

IMPAX is better than I thought it would be. I don't have issues with burning CDs or with facilities......

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The digital radiography system in IMPAX is fairly simple and easy to maneuver. The service people...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We haven't really needed any extra attention from Agfa during the COVID-19 crisis. There have been......

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The integration with IMPAX is lacking. We have to work in too many different systems. We have to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It is difficult to get any reports out of IMPAX. The worklist prioritization also needs to be...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The service from Agfa is good. I don’t work with them directly; I work with IT, and IT works with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I have used other systems, and IMPAX is very intuitive and easy to use. We have hired some...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

I would like to be able to reorganize worklists in the system a little differently. The system is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I would like to see the vendor be a bit more proactive and spend a little bit more time in our...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support is funny. If they don't know how to fix our problem right away, we don't hear......

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Some of the integrations never worked. For instance, the Heartlab product and another PACS never...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

IMPAX is a very clicky system. That is the main complaint from the radiologists. They are the kind......

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are so many new things that a modern PACS can do. IMPAX was good in its time, but now, it is......

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Agfa Healthcare's support is excellent. They are very responsive. The person that answers our call......

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Agfa Healthcare hasn't been developing anything new and needs to do so to keep up with their...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa Healthcare is keen on interpretation and is working with third-party connections to create...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Agfa knows we are leaving. They are discontinuing IMPAX and going toward their enterprise solution.......

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We bought a new system that is newer to the market, and we needed to do an integration with Agfa....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We have been using IMPAX for a long time. It is the Toyota Camry of PACS products; it is good and...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wish the vendor would keep developing IMPAX. Right now, there are many modalities out there that......

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

Agfa isn't offering any new technology for IMPAX because the product is at the end of its life. The......

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I would give Agfa the lowest score for training. They laid off all their IMPAX trainers, so we can't......

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With Agfa, we have to call an executive to get anything done. No one is bringing things to us and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

If we were to select Agfa's new product, I would expect our satisfaction to go up in a year. I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I would never want to use Agfa again based on our experience with their support. They used to have......

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We did a full vetting process, and another vendor scored higher than Agfa, but our head of the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

IMPAX is marginal. Our doctors have used it for many years and have grown accustomed to it. The...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Getting support from Agfa takes multiple phone calls. I have expressed my irritation with Agfa. We......

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Agfa flew someone out to tell me everything that the vendor was doing to fix all of our issues, and......

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The only time we hear from Agfa is when they want money. We paid for some work to be done, and the......

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I would only recommend Agfa to people who like headaches. There hasn't been a single vacation that I......

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Years ago, Agfa was at the top of their class in terms of technology. But for the last few years,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The version of IMPAX that Agfa has out there now is unstable. Agfa sent out an end-of-support memo......

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Agfa tried to make their changes to their organization a year too late. They previously brought in a......

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I hate Agfa HealthCare. I never notice the vendor's upgrades, and I also never notice them doing anything.......

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The user interface in the product is unlike anything else in radiology. It has terrible web...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor recognizes that they need to provide new technology. They just do really poorly. The...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we did an upgrade with Agfa, they threw an army at us and did a good job. We have gotten the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is highly configurable, and we like that. Some radiologists say that it is the best PACS......

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have been pushing Agfa to have a gold standard of usage for installing and telling people how to......

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I like the system and its functionality. There are stability issues, but we tend to identify those......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We did an upgrade for the system, and the project was handled well. I would give the vendor a...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Agfa is losing resources on the implementation and support side. The new leader is making a lot of......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor’s project managers are young, fresh, and trained. Agfa used to get trapped a lot, and if......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is good in terms of ease of use for the end user.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our satisfaction with the system will stay fairly high in the next 12 months. We expect the system......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor does a pretty good job of avoiding charging for every little thing. Everything that they......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I can only judge the system on the old version. It was good. It was a solid workhorse for many...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We use IMPAX on a daily basis, but I have not had any recent interactions with Agfa at all. They...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We don’t use ongoing training. Agfa doesn’t train us, so we do our own training. I suppose we could......

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The ease of use for end users is probably okay when IMPAX is working, but we have had significant...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Agfa's delivery of new technology is pretty bad, but IMPAX is also an end-of-life product.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Agfa's executives only get involved when they don't get paid. We are moving to a new vendor that is......

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The images in IMPAX are good. However, they take too long to load, especially for mammography.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I have a hard time putting my feelings about IMPAX into words. I am not a big fan. I feel like Agfa......

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports