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IMPAX Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Other Observations & Comments
We have had ups and downs with Agfa, and I have to give them credit for trying to stick it out...
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Director
Relationship
Agfa HealthCare has been getting better as a company. We are making a decision about what to do...
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Manager
Service and Support
Some of Agfa HealthCare's monitoring and scheduled maintenance fall through. There are some gaps...
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Manager
Implementation and Training
The vendor has been helpful with training. They are decent at providing training when we have needed......
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Manager
Other Observations & Comments
Agfa HealthCare has told me that IMPAX is going to be sunset.
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Analyst/Coordinator
Future Outlook
IMPAX will probably go away within a year. The vendor's Enterprise Imaging for Radiology solution is......
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Analyst/Coordinator
Functionality and Upgrades
I would buy IMPAX again, but I haven't dealt with a lot of other systems. The only thing that the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor used to nickel-and-dime a lot, but they don't do that as much anymore. They have improved......
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Analyst/Coordinator
Service and Support
Agfa's support has been getting better every year. We are able to get ahold of the support staff...
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Director
Sales and Contracting
When we were deciding between Agfa and another vendor, the sales representative from Agfa was a...
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Director
Functionality and Upgrades
IMPAX is better than I thought it would be. I don't have issues with burning CDs or with facilities......
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Director
Functionality and Upgrades
The digital radiography system in IMPAX is fairly simple and easy to maneuver. The service people...
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Director
Relationship
We haven't really needed any extra attention from Agfa during the COVID-19 crisis. There have been......
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Director
Interfacing and Integration
The integration with IMPAX is lacking. We have to work in too many different systems. We have to...
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Director
Functionality and Upgrades
It is difficult to get any reports out of IMPAX. The worklist prioritization also needs to be...
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Director
Service and Support
The service from Agfa is good. I don’t work with them directly; I work with IT, and IT works with...
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VP/Other Executive
Functionality and Upgrades
I have used other systems, and IMPAX is very intuitive and easy to use. We have hired some...
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VP/Other Executive
Technology
I would like to be able to reorganize worklists in the system a little differently. The system is...
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VP/Other Executive
Service and Support
I would like to see the vendor be a bit more proactive and spend a little bit more time in our...
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Manager
Service and Support
The vendor's support is funny. If they don't know how to fix our problem right away, we don't hear......
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Manager
Interfacing and Integration
Some of the integrations never worked. For instance, the Heartlab product and another PACS never...
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Manager
Functionality and Upgrades
IMPAX is a very clicky system. That is the main complaint from the radiologists. They are the kind......
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Manager
Functionality and Upgrades
There are so many new things that a modern PACS can do. IMPAX was good in its time, but now, it is......
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Director
Service and Support
Agfa Healthcare's support is excellent. They are very responsive. The person that answers our call......
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Director
Technology
Agfa Healthcare hasn't been developing anything new and needs to do so to keep up with their...
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Director
Relationship
Agfa Healthcare is keen on interpretation and is working with third-party connections to create...
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Manager
ROI / Cost (care and feeding)
Agfa knows we are leaving. They are discontinuing IMPAX and going toward their enterprise solution.......
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Manager
Other Observations & Comments
We bought a new system that is newer to the market, and we needed to do an integration with Agfa....
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Manager
Technology
We have been using IMPAX for a long time. It is the Toyota Camry of PACS products; it is good and...
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Manager
Functionality and Upgrades
I wish the vendor would keep developing IMPAX. Right now, there are many modalities out there that......
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Analyst/Coordinator
Technology
Agfa isn't offering any new technology for IMPAX because the product is at the end of its life. The......
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Analyst/Coordinator
Implementation and Training
I would give Agfa the lowest score for training. They laid off all their IMPAX trainers, so we can't......
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Analyst/Coordinator
Relationship
With Agfa, we have to call an executive to get anything done. No one is bringing things to us and...
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Analyst/Coordinator
Service and Support
If we were to select Agfa's new product, I would expect our satisfaction to go up in a year. I...
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Analyst/Coordinator
Service and Support
I would never want to use Agfa again based on our experience with their support. They used to have......
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CIO
Relationship
We did a full vetting process, and another vendor scored higher than Agfa, but our head of the...
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CIO
Functionality and Upgrades
IMPAX is marginal. Our doctors have used it for many years and have grown accustomed to it. The...
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CIO
Relationship
Getting support from Agfa takes multiple phone calls. I have expressed my irritation with Agfa. We......
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CIO
Service and Support
Agfa flew someone out to tell me everything that the vendor was doing to fix all of our issues, and......
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CIO
ROI / Cost (care and feeding)
The only time we hear from Agfa is when they want money. We paid for some work to be done, and the......
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CIO
ROI / Cost (care and feeding)
I would only recommend Agfa to people who like headaches. There hasn't been a single vacation that I......
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Manager
Functionality and Upgrades
Years ago, Agfa was at the top of their class in terms of technology. But for the last few years,...
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VP/Other Executive
Functionality and Upgrades
The version of IMPAX that Agfa has out there now is unstable. Agfa sent out an end-of-support memo......
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VP/Other Executive
Service and Support
Agfa tried to make their changes to their organization a year too late. They previously brought in a......
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Manager
Service and Support
I hate Agfa HealthCare. I never notice the vendor's upgrades, and I also never notice them doing anything.......
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Manager
Functionality and Upgrades
The user interface in the product is unlike anything else in radiology. It has terrible web...
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Manager
Service and Support
The vendor recognizes that they need to provide new technology. They just do really poorly. The...
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Manager
Service and Support
When we did an upgrade with Agfa, they threw an army at us and did a good job. We have gotten the...
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Manager
Functionality and Upgrades
The system is highly configurable, and we like that. Some radiologists say that it is the best PACS......
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Manager
Functionality and Upgrades
I have been pushing Agfa to have a gold standard of usage for installing and telling people how to......
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Manager
Other Observations & Comments
I like the system and its functionality. There are stability issues, but we tend to identify those......
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Manager
Functionality and Upgrades
We did an upgrade for the system, and the project was handled well. I would give the vendor a...
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Manager
Service and Support
Agfa is losing resources on the implementation and support side. The new leader is making a lot of......
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Manager
Relationship
The vendor’s project managers are young, fresh, and trained. Agfa used to get trapped a lot, and if......
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Manager
Functionality and Upgrades
The system is good in terms of ease of use for the end user.
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Manager
Functionality and Upgrades
Our satisfaction with the system will stay fairly high in the next 12 months. We expect the system......
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Manager
ROI / Cost (care and feeding)
The vendor does a pretty good job of avoiding charging for every little thing. Everything that they......
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Manager
Other Observations & Comments
I can only judge the system on the old version. It was good. It was a solid workhorse for many...
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Manager
Relationship
We use IMPAX on a daily basis, but I have not had any recent interactions with Agfa at all. They...
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Director
Implementation and Training
We don’t use ongoing training. Agfa doesn’t train us, so we do our own training. I suppose we could......
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Director
Functionality and Upgrades
The ease of use for end users is probably okay when IMPAX is working, but we have had significant...
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Director
Technology
Agfa's delivery of new technology is pretty bad, but IMPAX is also an end-of-life product.
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Director
Future Outlook
Agfa's executives only get involved when they don't get paid. We are moving to a new vendor that is......
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Manager
Other Observations & Comments
The images in IMPAX are good. However, they take too long to load, especially for mammography.
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Manager
Technology
I have a hard time putting my feelings about IMPAX into words. I am not a big fan. I feel like Agfa......
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