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IMPAX Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Service and Support
Agfa Healthcare's support is excellent. They are very responsive. The person that answers our call...
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Director
Technology
Agfa Healthcare hasn't been developing anything new and needs to do so to keep up with their...
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Director
Relationship
Agfa Healthcare is keen on interpretation and is working with third-party connections to create...
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Manager
ROI / Cost (care and feeding)
Agfa knows we are leaving. They are discontinuing IMPAX and going toward their enterprise solution....
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Manager
Other Observations & Comments
We bought a new system that is newer to the market, and we needed to do an integration with Agfa....
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Manager
Technology
We have been using IMPAX for a long time. It is the Toyota Camry of PACS products; it is good and...
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Manager
Functionality and Upgrades
I wish the vendor would keep developing IMPAX. Right now, there are many modalities out there that...
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Analyst/Coordinator
Technology
Agfa isn't offering any new technology for IMPAX because the product is at the end of its life. The...
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Analyst/Coordinator
Implementation and Training
I would give Agfa the lowest score for training. They laid off all their IMPAX trainers, so we can't...
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Analyst/Coordinator
Relationship
With Agfa, we have to call an executive to get anything done. No one is bringing things to us and...
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Analyst/Coordinator
Service and Support
If we were to select Agfa's new product, I would expect our satisfaction to go up in a year. I...
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Analyst/Coordinator
Service and Support
I would never want to use Agfa again based on our experience with their support. They used to have...
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CIO
Relationship
We did a full vetting process, and another vendor scored higher than Agfa, but our head of the...
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CIO
Functionality and Upgrades
IMPAX is marginal. Our doctors have used it for many years and have grown accustomed to it. The...
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CIO
Relationship
Getting support from Agfa takes multiple phone calls. I have expressed my irritation with Agfa. We...
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CIO
Service and Support
Agfa flew someone out to tell me everything that the vendor was doing to fix all of our issues, and...
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CIO
ROI / Cost (care and feeding)
The only time we hear from Agfa is when they want money. We paid for some work to be done, and the...
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CIO
ROI / Cost (care and feeding)
I would only recommend Agfa to people who like headaches. There hasn't been a single vacation that I...
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Manager
Functionality and Upgrades
Years ago, Agfa was at the top of their class in terms of technology. But for the last few years,...
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VP/Other Executive
Functionality and Upgrades
The version of IMPAX that Agfa has out there now is unstable. Agfa sent out an end-of-support memo...
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VP/Other Executive
Service and Support
Agfa tried to make their changes to their organization a year too late. They previously brought in a...
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Manager
Service and Support
I hate Agfa HealthCare. I never notice the vendor's upgrades, and I also never notice them doing anything....
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Manager
Functionality and Upgrades
The user interface in the product is unlike anything else in radiology. It has terrible web...
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Manager
Service and Support
The vendor recognizes that they need to provide new technology. They just do really poorly. The...
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Manager
Service and Support
When we did an upgrade with Agfa, they threw an army at us and did a good job. We have gotten the...
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Manager
Functionality and Upgrades
The system is highly configurable, and we like that. Some radiologists say that it is the best PACS...
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Manager
Functionality and Upgrades
I have been pushing Agfa to have a gold standard of usage for installing and telling people how to...
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Manager
Other Observations & Comments
I like the system and its functionality. There are stability issues, but we tend to identify those...
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Manager
Functionality and Upgrades
We did an upgrade for the system, and the project was handled well. I would give the vendor a...
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Manager
Service and Support
Agfa is losing resources on the implementation and support side. The new leader is making a lot of...
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Manager
Relationship
The vendor’s project managers are young, fresh, and trained. Agfa used to get trapped a lot, and if...
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Manager
Functionality and Upgrades
The system is good in terms of ease of use for the end user.
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Manager
Functionality and Upgrades
Our satisfaction with the system will stay fairly high in the next 12 months. We expect the system...
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Manager
ROI / Cost (care and feeding)
The vendor does a pretty good job of avoiding charging for every little thing. Everything that they...
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Manager
Other Observations & Comments
I can only judge the system on the old version. It was good. It was a solid workhorse for many...
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Manager
Relationship
We use IMPAX on a daily basis, but I have not had any recent interactions with Agfa at all. They...
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Director
Implementation and Training
We don’t use ongoing training. Agfa doesn’t train us, so we do our own training. I suppose we could...
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Director
Functionality and Upgrades
The ease of use for end users is probably okay when IMPAX is working, but we have had significant...
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Director
Technology
Agfa's delivery of new technology is pretty bad, but IMPAX is also an end-of-life product.
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Director
Future Outlook
Agfa's executives only get involved when they don't get paid. We are moving to a new vendor that is...
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Manager
Other Observations & Comments
The images in IMPAX are good. However, they take too long to load, especially for mammography.
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Manager
Technology
I have a hard time putting my feelings about IMPAX into words. I am not a big fan. I feel like Agfa...
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Manager
Functionality and Upgrades
We had a problem with getting a piece of hardware that we needed to use to connect with IMPAX, but I...
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Manager
Other Observations & Comments
I don't think IMPAX is part of our long-term plans, but I don't make those decisions, so I can't say...
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Manager
Functionality and Upgrades
I would definitely buy the solution again. The product is very good at supporting our organization’s...
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Manager
Other Observations & Comments
The reason that the functionality doesn’t meet all of our needs is not that the product is bad. The...
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Manager
Service and Support
The quality of the vendor’s support is very high. Support is something that the vendor is very good...
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Manager
Functionality and Upgrades
Our radiologists really like the system. They think the solution is very user friendly and easy to...
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VP/Other Executive
Future Outlook
We are long-time Agfa customers, and we use their solution to connect to many departments. We also...
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Director
Functionality and Upgrades
We did an upgrade recently to fix a lot of back-end problems, and the upgrade was useful.
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Director
Interfacing and Integration
Our physicians liked IMPAX because they knew how to use it. It worked and integrated with our Epic system....
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VP/Other Executive
Functionality and Upgrades
IMPAX is really easy to use and overall pretty reliable. It is an old platform, so there are things...
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VP/Other Executive
Relationship
Agfa has been doing better, and I feel that we are communicating better. They had a few bumps, but...
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Director
Functionality and Upgrades
We are a large organization, and we pump over a million studies through the system each year. Agfa...
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Director
Future Outlook
We made a decision earlier this year to move away from IMPAX. We didn’t look too closely at the new...
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Analyst/Coordinator
Service and Support
The support is the biggest issue that we have with IMPAX. For what we need today, the system and...
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Analyst/Coordinator
ROI / Cost (care and feeding)
IMPAX is outdated software, and Agfa's support is horrible across all of our applications. I am...
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Analyst/Coordinator
Future Outlook
We have plans to move to an enterprise imaging solution, and that could potentially replace IMPAX...
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Director
Functionality and Upgrades
We are one version behind. We are just going to go to the next platform. There isn't enough of a...
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Director
ROI / Cost (care and feeding)
Agfa has kept all their promises, and they are good about not charging for every little thing....
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Manager
Functionality and Upgrades
I don’t know whether this issue is with our network or the products, but the loading speed in IMPAX...
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Manager
Technology
We don’t have a cloud sharing solution with Agfa. I use products that have cloud sharing capability,...
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Manager
Future Outlook
The radiologists have gotten used to the system, but the workflow is kludgy. We are decommissioning...
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Manager
Relationship
We have had IMPAX for many years. Our physicians are extremely happy with IMPAX, and they feel that...
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Analyst/Coordinator
Implementation and Training
IMPAX is a good, solid product that we have used for years. The quality and effectiveness of Agfa's...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Most systems are overpriced, and IMPAX is probably the most overpriced.
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Analyst/Coordinator
Functionality and Upgrades
Agfa is transitioning from IMPAX to their Enterprise Imaging system, and they are behind the market....
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Analyst/Coordinator
Service and Support
Agfa has switched from local support to global support, and they were not ready for that switch. We...
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Director
Relationship
From a relationship standpoint, Agfa has always been very responsive to us. Agfa provides great...
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Director
Service and Support
We are fortunate that we have a really good account manager. We have always had really great...
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VP/Other Executive
Functionality and Upgrades
We have had our ups and downs with Agfa HealthCare. We have worked with them for so long, so we are...
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VP/Other Executive
Technology
We are looking at Agfa HealthCare’s enterprise imaging platform. We have looked at the platform...
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VP/Other Executive
Relationship
We have a long-standing relationship with Agfa that has been tenuous in the past, but Agfa tends to...
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VP/Other Executive
Technology
Our version of IMPAX is dated. We are looking to modernize our IT infrastructure, including our...
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Manager
Technology
IMPAX is incredibly stable. It is an older product. It is dependable and easy to use.
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Manager
Functionality and Upgrades
Agfa’s support has been on point. We call for support and we get answers quickly. Agfa takes care of...
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Director
Functionality and Upgrades
We have had IMPAX for some time now, and one good thing about the system is the scalability for our...
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Director
ROI / Cost (care and feeding)
There is a charge for everything with Agfa. We have a master service agreement with them, so general...
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Director
Service and Support
Agfa keeps their promises, though it is with difficulty. There is a difference between promises and...
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Director
Functionality and Upgrades
We are on IMPAX because it met our requirements when we selected it a long time ago. IMPAX met FDA...
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Director
Functionality and Upgrades
Our last IMPAX upgrade was delayed once, and it was almost delayed again. It took a lot of...
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Director
Relationship
Agfa executives are very involved now that we will be moving off of IMPAX and are in the selection...
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