Commentary Summary
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User Commentary
Technology
IMPAX does well in terms of meeting our needs and expectations. The system's ease of use,...
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Relationship
We would like the vendor to check in with us periodically through an email or a phone call. They...
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Functionality and Upgrades
IMPAX was great at first, but it is not able to keep up with some of the advanced things that other...
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Functionality and Upgrades
IMPAX is able to handle our large volumes and complex workflows, and that is positive.
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Interfacing and Integration
Agfa HealthCare supports our organization’s integration goals poorly. When the product was...
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Functionality and Upgrades
As we expected, IMPAX has worked poorly. IMPAX's viewer is terrible for users and administrators to...
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Future Outlook
We have been with Agfa HealthCare for some time, and their field service has slowly gone away as...
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Other Observations & Comments
We are in the process of upgrading to the latest and last version of IMPAX, and we have some high...
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Relationship
There were times when we could tell Agfa HealthCare was going through internal leadership changes,...
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Service and Support
Agfa HealthCare’s support team has waxed and waned over the years. The vendor does really well, and...
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ROI / Cost
IMPAX has always done what the vendor said it would do, and we have stretched it beyond that. IMPAX...
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ROI / Cost
Agfa HealthCare didn’t use to charge for every little thing, but our relationship changed when we...
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Functionality and Upgrades
The vendor has an incident prevention service called GRIP Monitoring, which has not impressed me. It...
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Service and Support
We have always had access to an account executive from the vendor. The vendor has been good about...
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Functionality and Upgrades
IMPAX has been solid for us. We have had tremendous uptime, and IMPAX has some nice features that we...
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Functionality and Upgrades
IMPAX is such a dinosaur. There is no vision. IMPAX is a dead product. Unfortunately, with large...
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Lessons Learned
I wouldn't recommend IMPAX because we have had challenges with their archives, such as query...
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Functionality and Upgrades
The workflows within IMPAX's central archive are streamlined, and a lot of the system's software is...
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Interfacing and Integration
Whenever we have gone to the vendor about some sort of integration, they have been able to integrate...
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Functionality and Upgrades
IMPAX has driven outcomes for us in the past, but it is not doing anything right now, so I can’t...
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Relationship
We have had a good partnership with Agfa HealthCare over the years.
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Future Outlook
Looking at vendors on a scale, Agfa HealthCare is probably above average in what they charge us for,...
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Future Outlook
We would like to stay with Agfa HealthCare, but IMPAX is reaching the end of its life. One of the...
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Service and Support
Agfa HealthCare has been fair at supporting us, but there are real challenges, and the vendor is...
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