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IMPAX
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Director

We will be migrating off IMPAX. I have to give the Agfa HealthCare team credit for being good to...

Nov 2021
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Manager

IMPAX is easy to use. It is straightforward, and it isn't hard to learn for our new users. It is...

Nov 2021
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Director

We have a great relationship with Agfa HealthCare. IMPAX is a stable product, especially from a...

Oct 2021
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Director

I am not aware of any plans to sunset IMPAX because a lot of the vendor's customer base still uses...

Oct 2021
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Manager

The product is really easy to use because of the way that it is set up. I like that. The vendor...

Sep 2021
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Manager

My biggest gripe about Agfa HealthCare is their service and support. We used to have on-site support...

Sep 2021
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Manager

Agfa has pulled back their field support and has had increased turnover. In the past, we had two or...

Sep 2021
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Manager

Things are changing, but Agfa had a dedicated team of project managers for our line of business. We...

Sep 2021
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Manager

I like the strategic idea of going to Enterprise Imaging, and Agfa seems to have come back from a...

Sep 2021
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Manager

The initial Agfa training was fine, but when I sent a team of technical PACS administrators down,...

Sep 2021
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Manager

We came from a system that we had for years, and we were so deeply engrained in that system. Some of...

Sep 2021
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Manager

IMPAX has been great. Every PACS has little quirks, but we have enjoyed IMPAX. There haven't been a...

Aug 2021
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Manager

Initially, we had Afga’s voice recognition product, but we moved to another vendor, and IMPAX...

Aug 2021
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Manager

We have had good service for IMPAX. Our sales support person has been good. Agfa knows our type of...

Aug 2021
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Manager

Agfa pulled their people out of our area because they said that they could take care of most things...

Aug 2021
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Manager

Agfa doesn't nickel-and-dime us. Our contract is very specific. We can't ask Agfa to do things that...

Aug 2021
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VP/Other Executive

The workflow for the radiologists is really good, and that makes using IMPAX easy for everyone. We...

Aug 2021
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VP/Other Executive

Agfa has been good to work with, and they are quick to jump in when we need help. IMPAX is reliable,...

Aug 2021
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Manager

We are moving away from IMPAX, and we will not be going with Agfa HealthCare's new platform in the...

Jul 2021
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Director

Agfa HealthCare has been a great partner for many, many years. We just feel that there is a better...

Apr 2021
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Director

The system is a little antiquated, but we are familiar with it, and it works fine.

Apr 2021
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Director

Agfa HealthCare's support has been a little lackluster, and we have taken things as far as we could.

Apr 2021
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Manager

This product is definitely part of our long-term plans. We have vetted things pretty hard, and I...

Apr 2021
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Manager

The system is pretty straightforward to us. The vendor has managed to accommodate our needs. The...

Apr 2021
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Manager

IMPAX is a good system, and we get good value from it. We have a good contract with Agfa, and we...

Mar 2021
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Manager

We are replacing IMPAX and moving to the next version of the product. We don't know how we will like...

Mar 2021
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Manager

The vendor is proactive and helps us out. They do system checks for us. There is pretty good...

Mar 2021
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Manager

We are looking at replacing IMPAX Cardiovascular with another cariology product. We have used the...

Mar 2021
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Director

We are in the process of upgrading to Agfa’s enterprise imaging (EI) version of their product. We...

Jan 2021
||
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Director

With the enterprise imaging upgrade we are going through with Agfa, the implementation services are...

Jan 2021
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Director

Agfa has changed their support model; I really can’t speak to how it is going to go, but we have had...

Jan 2021
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VP/Other Executive

We have had ups and downs with Agfa, and I have to give them credit for trying to stick it out...

Jan 2021
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(0)
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Director

Agfa HealthCare has been getting better as a company. We are making a decision about what to do...

Jan 2021
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Manager

Some of Agfa HealthCare's monitoring and scheduled maintenance fall through. There are some gaps...

Jan 2021
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Manager

The vendor has been helpful with training. They are decent at providing training when we have needed...

Jan 2021
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Manager

Agfa HealthCare has told me that IMPAX is going to be sunset.

Jan 2021
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Analyst/Coordinator

IMPAX will probably go away within a year. The vendor's Enterprise Imaging for Radiology solution is...

Jan 2021
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Analyst/Coordinator

I would buy IMPAX again, but I haven't dealt with a lot of other systems. The only thing that the...

Jan 2021
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Analyst/Coordinator

The vendor used to nickel-and-dime a lot, but they don't do that as much anymore. They have improved...

Jan 2021
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Analyst/Coordinator

Agfa's support has been getting better every year. We are able to get ahold of the support staff...

Jan 2021
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