IMPAX
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
We will be migrating off IMPAX. I have to give the Agfa HealthCare team credit for being good to...
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IMPAX is easy to use. It is straightforward, and it isn't hard to learn for our new users. It is...
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We have a great relationship with Agfa HealthCare. IMPAX is a stable product, especially from a...
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I am not aware of any plans to sunset IMPAX because a lot of the vendor's customer base still uses...
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The product is really easy to use because of the way that it is set up. I like that. The vendor...
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My biggest gripe about Agfa HealthCare is their service and support. We used to have on-site support...
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Agfa has pulled back their field support and has had increased turnover. In the past, we had two or...
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Things are changing, but Agfa had a dedicated team of project managers for our line of business. We...
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I like the strategic idea of going to Enterprise Imaging, and Agfa seems to have come back from a...
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The initial Agfa training was fine, but when I sent a team of technical PACS administrators down,...
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We came from a system that we had for years, and we were so deeply engrained in that system. Some of...
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IMPAX has been great. Every PACS has little quirks, but we have enjoyed IMPAX. There haven't been a...
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Initially, we had Afga’s voice recognition product, but we moved to another vendor, and IMPAX...
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We have had good service for IMPAX. Our sales support person has been good. Agfa knows our type of...
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Agfa pulled their people out of our area because they said that they could take care of most things...
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Agfa doesn't nickel-and-dime us. Our contract is very specific. We can't ask Agfa to do things that...
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The workflow for the radiologists is really good, and that makes using IMPAX easy for everyone. We...
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Agfa has been good to work with, and they are quick to jump in when we need help. IMPAX is reliable,...
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We are moving away from IMPAX, and we will not be going with Agfa HealthCare's new platform in the...
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Agfa HealthCare has been a great partner for many, many years. We just feel that there is a better...
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The system is a little antiquated, but we are familiar with it, and it works fine.
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Agfa HealthCare's support has been a little lackluster, and we have taken things as far as we could.
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This product is definitely part of our long-term plans. We have vetted things pretty hard, and I...
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The system is pretty straightforward to us. The vendor has managed to accommodate our needs. The...
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IMPAX is a good system, and we get good value from it. We have a good contract with Agfa, and we...
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We are replacing IMPAX and moving to the next version of the product. We don't know how we will like...
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The vendor is proactive and helps us out. They do system checks for us. There is pretty good...
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We are looking at replacing IMPAX Cardiovascular with another cariology product. We have used the...
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We are in the process of upgrading to Agfa’s enterprise imaging (EI) version of their product. We...
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With the enterprise imaging upgrade we are going through with Agfa, the implementation services are...
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Agfa has changed their support model; I really can’t speak to how it is going to go, but we have had...
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We have had ups and downs with Agfa, and I have to give them credit for trying to stick it out...
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Agfa HealthCare has been getting better as a company. We are making a decision about what to do...
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Some of Agfa HealthCare's monitoring and scheduled maintenance fall through. There are some gaps...
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The vendor has been helpful with training. They are decent at providing training when we have needed...
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Agfa HealthCare has told me that IMPAX is going to be sunset.
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IMPAX will probably go away within a year. The vendor's Enterprise Imaging for Radiology solution is...
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I would buy IMPAX again, but I haven't dealt with a lot of other systems. The only thing that the...
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The vendor used to nickel-and-dime a lot, but they don't do that as much anymore. They have improved...
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Agfa's support has been getting better every year. We are able to get ahold of the support staff...
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