IMPAX
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Director

We have been satisfied with IMPAX. Overall, it has been pretty stable for us and has met our needs....

Feb 2022
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Director

In the few dealings we have had with Agfa HealthCare in terms of driving outcomes, they have been...

Feb 2022
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Director

We are going to Agfa HealthCare’s new PACS, and we haven’t seen that system yet. It is brand new; it...

Feb 2022
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Director

We definitely feel nickel-and-dimed by Agfa HealthCare. Things are under a service contract, and...

Feb 2022
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Director

We haven't had the need for training on IMPAX in a while. Agfa HealthCare is putting out a new PACS...

Feb 2022
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Director

Agfa HealthCare used to have a dedicated team for our organization type, and the vendor did away...

Feb 2022
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Manager

We have to figure out how to use IMPAX ourselves. There is no training at all. I am not at a level...

Jan 2022
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Manager

Sometimes, we get an alert that says IMPAX is going to be down for an upgrade, but that is pretty rare....

Jan 2022
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Manager

The IMPAX technology is old, so an older workforce is going to love the system. But the younger...

Jan 2022
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Manager

I use IMPAX for what I need it for, and I help the doctors get in and set up filters. When we have a...

Jan 2022
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Manager

We were able to share images with our other facilities with IMPAX, but I was never able to set...

Jan 2022
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Manager

The system is a bit older, but it is pretty stable. The system is super simple and intuitive.

Dec 2021
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Manager

The vendor hasn’t developed the system in a while, so it lacks functionality. The product is going...

Dec 2021
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Director

IMPAX is very stable, and I have to give Agfa HealthCare credit for keeping it going and even...

Dec 2021
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Director

We will be migrating off IMPAX. I have to give the Agfa HealthCare team credit for being good to...

Nov 2021
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Manager

IMPAX is easy to use. It is straightforward, and it isn't hard to learn for our new users. It is...

Nov 2021
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Director

We have a great relationship with Agfa HealthCare. IMPAX is a stable product, especially from a...

Oct 2021
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Director

I am not aware of any plans to sunset IMPAX because a lot of the vendor's customer base still uses...

Oct 2021
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Manager

The product is really easy to use because of the way that it is set up. I like that. The vendor...

Sep 2021
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Manager

My biggest gripe about Agfa HealthCare is their service and support. We used to have on-site support...

Sep 2021
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Manager

Agfa has pulled back their field support and has had increased turnover. In the past, we had two or...

Sep 2021
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Manager

Things are changing, but Agfa had a dedicated team of project managers for our line of business. We...

Sep 2021
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Manager

I like the strategic idea of going to Enterprise Imaging, and Agfa seems to have come back from a...

Sep 2021
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Manager

The initial Agfa training was fine, but when I sent a team of technical PACS administrators down,...

Sep 2021
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Manager

We came from a system that we had for years, and we were so deeply engrained in that system. Some of...

Sep 2021
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Manager

IMPAX has been great. Every PACS has little quirks, but we have enjoyed IMPAX. There haven't been a...

Aug 2021
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Manager

Initially, we had Afga’s voice recognition product, but we moved to another vendor, and IMPAX...

Aug 2021
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Manager

We have had good service for IMPAX. Our sales support person has been good. Agfa knows our type of...

Aug 2021
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Manager

Agfa pulled their people out of our area because they said that they could take care of most things...

Aug 2021
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Manager

Agfa doesn't nickel-and-dime us. Our contract is very specific. We can't ask Agfa to do things that...

Aug 2021
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VP/Other Executive

The workflow for the radiologists is really good, and that makes using IMPAX easy for everyone. We...

Aug 2021
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VP/Other Executive

Agfa has been good to work with, and they are quick to jump in when we need help. IMPAX is reliable,...

Aug 2021
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Manager

We are moving away from IMPAX, and we will not be going with Agfa HealthCare's new platform in the...

Jul 2021
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