AGS Health Ambulatory RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Operations
I have no idea how a team in India is structured. I don't know whether it is the same way here where...
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Loyalty, Operations
AGS Health is mediocre at best right now. For insurance follow-up, they do a horrible job. We are...
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Value
The vendor never exceeds expectations. What I am looking for is effectiveness. So it is really...
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Relationship
The firm's ability to keep staff has been problematic for awhile now. There seems to be a lot of...
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Relationship
Having offshore resources is very supportive of our structure, so I love offshore teams. Anybody who...
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Loyalty, Operations
We have put a lot of training into the AGS Health team, and I don't disagree with that being the...
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Relationship
AGS Health is awesome when it comes to executive involvement. They are very engaged, and they do...
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Value
There haven’t been any flags for the invoices for fees outside of the original agreement. AGS Health...
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Relationship, Value
The return on investment in any offshore arrangement is directly tied to the amount of time and...
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Operations
When I first started with AGS Health, there was a bit of history in terms of some pain points during...
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Relationship
AGS Health is a good partner, and we have been with them for years.
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Loyalty
AGS Health has predominantly marketed their services as a people solution, but as labor continues to...
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Value
There are huge cost pressures in healthcare, and AGS Health has been a part of the cost just by the...
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Relationship, Operations
AGS Health using offshore extended business office services has been incredibly helpful. The firm...
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Relationship
I have not seen turnover or AGS Health’s ability to hire qualified staff really impact the work too...
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Relationship
We communicate with AGS Health very often. We have regular meetings set up with them to go over...
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Relationship, Value
We couldn't successfully do the work that we do without AGS Health, so the engagement has definitely...
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Operations
We recently switched to a completely different, more automated platform, and AGS Health handled that...
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Relationship, Services
AGS Health’s staff is relatively entry level. For everything that we send them, there is a pretty...
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Relationship
Our quality assurance with AGS Health is nearly 100%. They do their own internal audits before...
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Relationship
We have asked AGS Health for feedback on whether there are pain points in our processes, and if as...
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Relationship, Services
AGS Health doesn’t always bring solutions; they bring problems, and then together we find the...
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Relationship
The only weakness I can really say about AGS Health is that sometimes, new executive leaders don’t...
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Relationship
Our relationship with AGS Health is truly a partnership; it is not a vendor-client relationship. We...
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Services
When we need staff members, the firm is very accommodating and can usually get us the staff members...
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Relationship, Operations
Everything goes very well with AGS Health. They are definitely one of my preferred firms due to...
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Relationship, Operations, Services
The firm is very good at coming to us with suggestions of ways that they can do a better job for us...
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Services
We had a personality conflict in one of our regions with one of the people on AGS Health's side....
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Value
With AGS Health's services, we have seen improved metrics. We have seen improved days with our A/R,...
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Loyalty, Relationship, Operations
AGS Health is candid about what they are and are not capable of doing. They don't try to sell me...
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Operations, Value
AGS Health helps us. They stood up RPAs for us, and now they run those and maintain a couple of the...
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Value
As we have settled down with AGS Health, they have met our expectations or, rather, exceeded them....
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Relationship
AGS Health really tries to do the right thing. They probably don't always succeed, but they are...
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Services
AGS Health could improve by anticipating the areas of opportunity instead of me telling them that...
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Relationship, Operations
When anybody sells anything, their product is always the best thing next to chocolate cake. But when...
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Services
There is good talent, but firms poach from each other all the time. Because there are not huge...
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