AGS Health Ambulatory RCM Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Relationship, Operations
AGS Health's coding services are excellent. We enjoy our partnership with their team.
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Relationship
AGS Health's strengths are their responsiveness and openness to feedback.
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Relationship, Services
We have a regular call with AGS Health, and they go over any inventory that we have, what is in...
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Relationship, Operations
We do have errors with AGS Health, and their auditing is sometimes different than ours. They could...
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Relationship, Operations
AGS Health has been really good about learning the applications that we work with. We make things...
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Relationship, Services
AGS Health is really good at applying feedback. When we ask them to include some of the productivity...
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Relationship, Services
Lately, I have noticed an interchange with staff members at AGS Health, and when people leave and...
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Relationship, Operations
We set our expectations for AGS Health and put those in writing. They do what they can with the...
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Relationship, Value
AGS Health doesn't really do anything that would increase our cash collections. They are a lot of...
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Value
I negotiated some low rates. We have really good pricing, and we also have a lot of penalty things...
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Operations, Value
AGS Health took a step backward in their A/R work. They had a massive turnover in their A/R team,...
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Relationship, Operations, Value
AGS Health is still considered our best firm overall. If there were a score above the top of the...
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Operations, Services
The process is clunky at best. The fact that the firm is overseas impacts the ability of the firm to...
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Relationship, Services
QA improvements are needed to align with our expectations. There are language barriers, and the...
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Relationship
AGS Health strives to meet metrics and continuous improvement. They take constructive feedback and...
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Relationship
We really have no issues with the AGS Health consultants. If we need to make any kind of change,...
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Relationship
AGS Health is very flexible in what they are willing to do. Whatever they do for us, they always do...
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Value
I don't know the exact dollar amount being invested into AGS Health, but I do know that for the...
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Operations
AGS Health could improve the overall speed of cash return. Independence of workflow is an area that...
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Loyalty, Relationship
I have questions about the strength of our partnership and continuing the partnership. I think we...
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Operations, Value
When it comes to coding-accuracy denials, those would be in the area of AGS Health’s front-end work,...
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Relationship, Operations
AGS Health could do better. Particularly in the A/R follow-up realm, we set pretty cut-and-dry...
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Relationship, Operations
AGS Health does a lot of work. I think they do a nice job, but there is definitely some room for...
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Relationship
I think the language barrier with the firm is tough. I would tell others looking at AGS Health to...
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Loyalty, Relationship
AGS Health definitely has a long-term interest in continuing our partnership. AGS Health is...
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Relationship, Services
I do feel that the AGS Health team and the leadership members I work with have an understanding of...
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Relationship, Operations
The way that AGS Health was originally organized was very siloed, and it was very difficult for us...
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Value
AGS Health has been very fair in how they charge. They have a very straightforward FTE-based...
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Relationship
Our relationship with AGS Health is one where we point and tell them what to do, so they don't...
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Relationship, Services
AGS Health doesn’t bring a whole lot to the table, and they don’t really do a lot to impact our...
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Operations
Several months into our contract with AGS Health, they were just not performing as well as expected....
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Operations
Overall, we have had a very good experience with the firm. We have spent a lot of time documenting...
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Relationship, Operations
AGS Health really impressed us this year. With AGS Health, we are able to do more. We wouldn't have...
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Relationship
AGS Health really takes the time to get to know clients and their businesses. It is a true...
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Relationship, Operations, Services
AGS Health is very agile, so if we have any needs that come up unexpectedly, they are able to...
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Loyalty, Relationship, Services
AGS Health exceeds our expectations today. We didn't always have that collaboration in the past. The...
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Relationship
There is always room for improvement in the revenue cycle. Unless our denials and DSO are zero,...
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Relationship, Operations, Value
AGS Health is very economical. AGS Health handles a lot of volume, but they don't always take the...
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Operations, Value
In essence, the impact on patient experience can go all the way through the revenue cycle. And if...
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Operations
I don't think AGS Health has exceeded our expectations anywhere. Aside from their eagerness and...
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Relationship
AGS Health needs to follow our processes more closely and rely on them instead of immediately...
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Relationship
The language barrier makes things challenging with AGS Health, but the main issue right now is that...
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Relationship, Operations
There are two levels of staff members that we work with from AGS Health. We have the US management...
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Relationship, Operations
I don't want to say there is a lot of turnover with AGS Health, but there is more turnover than here...
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Relationship
AGS Health’s quality of staff is one of the major highlights for me. That has been a huge part of...
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Relationship
AGS Health consistently meets our expectations but doesn't exceed them. We have the luxury of being...
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Services, Value
The work that we originally hired AGS Health to do greatly impacted our cash collections. I'm not...
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Relationship
The people at AGS Health are visionaries, so they come up with ideas that can help us work smarter...
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Operations, Services, Value
The AGS Health consultants have been a great addition. They retain information well, respond quickly...
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Relationship, Services
We are very satisfied with the consultants at AGS Health. The only challenge has been occasional...
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Relationship, Operations
AGS Health demonstrates strong knowledge and initiative. One impressive aspect is their...
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Loyalty, Relationship, Operations
AGS Health’s leadership team is exceptionally responsive, and they are truly available around the...
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Relationship, Operations
AGS Health has deep expertise, and we rely on them for projects within the payment-posting scope...
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Relationship, Services
The overall quality of AGS Health’s work is excellent. On the rare occasion that a new team member’s...
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Relationship, Services
We track posting performance by measuring the number of days from the deposit date to when payments...
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Relationship, Operations
The quality of AGS Health’s work consistently meets our expectations, but what really stands out is...
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Relationship
We struggle to get the firm to hit our productivity and quality models or our set expectations. We...
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Relationship, Operations, Value
AGS Health is cleaning up a huge mess from our previous firm. We haven’t really seen the result of...
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Loyalty, Relationship, Operations, Value
When I first contracted with AGS Health, we were very leery about going offshore. But we did a lot...
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Relationship, Value
AGS Health has helped us out tremendously by keeping up with us. The firm gets cash flow going by...
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Relationship
We have regular meetings with AGS Health to go over any issues or questions that we have.
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Loyalty, Relationship, Services
AGS Health is working on older claims. To be fair, I think there is still a lot of opportunity for...
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Relationship
AGS Health’s services are not necessarily a bad thing. The firm just needs to get their data team on...
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Relationship
We have the right leadership from AGS Health trying to help us. We have talked with them about a few...
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Loyalty, Relationship
We have had mishaps here and there. There is a lot of good, but there are some areas of opportunity....
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Value
AGS Health messed up when telling us their forecasted collections. There was a big disconnect. They...
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Value
I don't feel like AGS Health charges for every little thing. Their charges are pretty cut-and-dried....
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Loyalty, Relationship
I would like AGS Health to consider our business as they are growing with their private equity...
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Relationship
What I like about AGS Health is their ability to deliver as expected. They are willing to take some...
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Relationship, Operations, Services
AGS Health wants to do a fantastic job. That shows in what they will do and how they react anytime...
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Operations, Services
AGS Health has turnover with their staff, and with that, there is always a learning curve. We always...
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Operations, Services, Value
The biggest outcomes and tremendous value in the partnership are in the cost per FTE, AGS Health’s...
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Loyalty, Operations, Value
AGS Health has a pretty impressive technology stack, and they are working on or investing in a lot...
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Relationship, Services
The most complimentary thing I can say about AGS Health is that they are very responsive. Night,...
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Relationship, Operations
I sometimes can't get the coding talent that I need, but AGS Health fills that need. AGS Health can...
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Value
The firm charges per account. There is no disclaimer for that.
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Relationship
I think AGS Health cares. AGS Health is easy to work with. They are receptive. I can tell they are...
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Relationship, Value
AGS Health has been very good with charges. When we had some productivity concerns, they agreed with...
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Loyalty, Relationship
AGS Health is helping us. They are good at the job, but there is room for improvement. As with any...
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Relationship, Services
AGS Health is bringing us denial trends a lot more than our previous firm did. AGS Health is telling...
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Relationship
AGS Health has done a pretty decent job of helping us with aged inventory. Professional billing is a...
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Relationship, Operations
The firm is good at relationship management, so we have a good partnership. They are great at what...
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Relationship
Attrition is kind of high, so we have to manage that, but part of that is just where AGS Health is...
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Relationship, Operations
It would be nice if AGS Health were more efficient in the way they work denials. There is room for...
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Relationship, Operations
I would buy the service again because the coding with AGS Health has been going well. We actually...
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Commentary Summary
Comment Type Breakout