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CareInMotion (Allscripts)
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Bradley Hunter
VP VBC and CORE
KLAS VP VBC and CORE - Bradley Hunter
 
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User Commentary

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Manager

Relationship

We get a lot of good information from WellSky. The vendor is really good at communicating with us...

May 2023
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Director

Product

We are always getting notifications during our workday that CarePort is temporarily down or that a...

May 2023
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Director

Relationship

CarePort is down a lot. There is constant maintenance occurring, and it makes our job difficult when...

May 2023
||
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Director

Loyalty, Value

We were a little forced to buy CarePort because it is what nursing homes in the area we serve use....

May 2023
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Director

Relationship

When I ask WellSky to come on-site, they want us to figure out the problem. That is unhelpful. We...

May 2023
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Director

Product

CarePort allows us to refer a single patient to multiple facilities that might be able to meet that...

May 2023
||
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Director

Product

We got CarePort to make sure that we had a consistent way to send referrals to all of our post–acute...

May 2023
||
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Director

Relationship

For a customer to be successful with CarePort, they just need to know who their contacts are. When...

May 2023
||
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Director

Relationship

We have a really good relationship with the WellSky team. We have regular calls so that we stay...

May 2023
||
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Director

Product

WellSky has a nationwide referral system. We get a lot of people here that are tied to places...

May 2023
||
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Director

Loyalty, Product

Our EMR vendor doesn't have a referral management system. They never really wanted to get into the...

May 2023
||
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Director

Operations

WellSky really doesn't provide a ton of ongoing training. We do all of that.

May 2023
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Director

Product

We bought an interface so that we could actually feed our progress and physical therapy notes from...

May 2023
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Director

Product

We like the overall reporting capability; we can report in a lot of different ways on all of the...

May 2023
||
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Manager

Loyalty

When we were looking at software, I was tasked with finding a new case management software that had...

May 2023
||
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Manager

Relationship, Product

To be successful with CarePort, people need to look at their workflow honestly and then see what...

May 2023
||
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Manager

Product

Anytime we add new units or a new facility, we have to go through a big test, and we have to have...

May 2023
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Manager

Product

The vendor’s strength is the ease of use of their product. They make it very simple to navigate...

May 2023
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Manager

Culture, Loyalty, Value

The solution has good long-term viability. The vendor is trying to incorporate new things that are...

May 2023
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Manager

Culture, Relationship, Value

WellSky has an option for adding forms to the solution. We used to be able to make changes according...

May 2023
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Manager

Relationship

We get very fast responses from the vendor. Our account executive is always calling and checking up...

May 2023
||
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Manager

Product

The top benefit of using CarePort is the ease of sending referrals to the post–acute care people and...

May 2023
||
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Manager

Culture, Value

There are some parts of the software that we have to pay extra for. For example, we have to pay...

May 2023
||
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Manager

Product, Value

When we first got the product, it was very important for us to be able to handle the workload with...

May 2023
||
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VP/Other Executive

Operations, Operations

With every upgrade from WellSky, there are always collateral issues. The vendor fixes one thing, but...

Apr 2023
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VP/Other Executive

Product, Product

We would like to see increased portal connectivity with CarePort.

Apr 2023
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VP/Other Executive

Product, Product

CarePort is a product with tremendous application and potential, but the end user has to drive that...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty

WellSky provides a platform to efficiently move patient information to the appropriate next level of...

Apr 2023
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Director

Relationship

I have a lot of contact with my account executive at WellSky. They are pretty engaged.

Apr 2023
||
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Director

Product

I would recommend to a peer to pursue a solution like CarePort that allows a single sign-on launch...

Apr 2023
||
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Director

Relationship

I would like the vendor to engage proactively with us. WellSky is all about the integration of...

Apr 2023
||
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Director

Culture, Relationship

The vendor is always trying to upsell us, but they let us know if something is wrong or if something...

Apr 2023
||
(0)
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Director

Product

The design of the product is good. CarePort Care Management is the referral management platform we...

Apr 2023
||
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Director

Loyalty

We considered only WellSky. Another of my organization's executives and I had worked with the system...

Mar 2023
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Director

Loyalty, Product, Value

When we implemented the solution, we expected to be able to standardize referrals and decrease the...

Mar 2023
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Director

Loyalty, Relationship, Product

WellSky’s key strength is that they network with post–acute care providers. Their database of...

Mar 2023
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Director

Value, Value

WellSky’s weakness is that when they make advancements, they rename things and create new software,...

Mar 2023
||
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VP/Other Executive

Relationship

I am not aware of any times when WellSky has alerted me to problems. I have alerted the vendor to...

Mar 2023
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VP/Other Executive

Relationship

I don't think anybody has the market figured out exactly, but WellSky is the strongest vendor that I...

Mar 2023
||
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VP/Other Executive

Product

The available reports need to continue to be optimized, and we keep pushing WellSky on that. The...

Mar 2023
||
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VP/Other Executive

Loyalty, Product

We already were working with the vendor for referral management, and we were looking for a partner...

Mar 2023
||
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VP/Other Executive

Relationship, Product

To be successful with CarePort, customers should get all of their compliance and privacy issues...

Mar 2023
||
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VP/Other Executive

Operations

The implementation team that we have worked with has been really excellent.

Mar 2023
||
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Director

Loyalty

For now, CarePort is in our plans, but for the long term, we will likely explore the possibility of...

Mar 2023
||
(0)
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Director

Product

Our team uses CarePort for referrals and narrowing our searches so we can select facilities based on...

Mar 2023
||
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Director

Relationship

We haven’t had any bad experiences with WellSky. When we have needed help, we have contacted...

Mar 2023
||
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Director

Operations, Product

I don't think that there is very much that a customer would need to do to be successful with the...

Mar 2023
||
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Director

Product, Value

WellSky's product has really good viability in the healthcare market. WellSky is the best in class...

Mar 2023
||
(0)
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Director

Product

When the product got connected to our EMR, CarePort lost some of its robustness. CarePort lost some...

Mar 2023
||
(0)
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Director

Operations

We had a lot of challenges with getting the end users to send out their responses. CarePort was a...

Mar 2023
||
(0)
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Director

Product, Value

If someone were to ask me about CarePort, I would recommend that customers implement it. The product...

Mar 2023
||
(0)
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Director

Loyalty

We chose to use WellSky's product because the technology allowed families to look at facilities in a...

Mar 2023
||
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Director

Operations

The implementation was well run. We had a project manager, and they were thorough and knew what they...

Mar 2023
||
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Director

Loyalty

I think this solution will be around for a long time. There are some things WellSky can improve, but...

Mar 2023
||
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Director

Product

We are pretty pleased with CarePort. The tool is very easy to navigate, helpful, and user friendly....

Mar 2023
||
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Director

Relationship

WellSky could improve their services. I would like there to be a live chat like so many websites...

Mar 2023
||
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Director

Loyalty, Product

We don't have room numbers where our patients are located. We are getting real-time remissions...

Feb 2023
||
(0)
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Director

Relationship, Operations

WellSky helped us roll out CarePort in a very short time. WellSky is also very prompt when we...

Feb 2023
||
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Director

Product

We have had issues with multiple upgrades. It is as though little things break in the system.

Feb 2023
||
(0)
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Director

Product

CarePort is very easy and user friendly. I have been able to figure some of the apps out without...

Feb 2023
||
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Director

Relationship

There is a lot of room for improvement when it comes to putting in tickets. Sometimes the customer...

Feb 2023
||
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Director

Relationship

The people from WellSky that we have contact with are great. We have been able to work with...

Feb 2023
||
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Director

Loyalty

We saw a demo of CarePort a few years ago, and we should have bought it then. Instead, we bought a...

Feb 2023
||
(0)
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Director

Loyalty, Relationship, Product

WellSky provides a notification functionality in their system, and that functionality is supposed to...

Feb 2023
||
(0)
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Director

Product

The part of the product that used to belong to Allscripts is not visually or aesthetically pleasing....

Feb 2023
||
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Director

Relationship, Product

The vendor has a good niche for their business because their product provides a HIPAA-compliant way...

Feb 2023
||
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VP/Other Executive

Culture, Value

We haven't seen any dramatic improvements or declines in CarePort by any stretch. In terms of...

Feb 2023
||
(0)
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VP/Other Executive

Culture, Relationship

At one point, we got invoiced for several buildings that we shouldn't have been invoiced for. That...

Feb 2023
||
(0)
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VP/Other Executive

Product

CarePort is an antiquated product. We have to go through a lot of clicks to get information pulled...

Feb 2023
||
(0)
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Director

Relationship

We go to our assigned account representative for most things. That person is very involved and easy...

Feb 2023
||
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Director

Product

CarePort Connect allows us to assign attributes to patient populations and follow their utilization...

Feb 2023
||
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Director

Loyalty

Our reason for selecting WellSky was predominantly the robustness of their program. We had been...

Feb 2023
||
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Director

Culture, Value

Our project is very expensive, and there are no freebies. But the costs are not unexpected. The...

Feb 2023
||
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Director

Relationship, Operations, Product

The upgrades kill our satisfaction a little because the vendor is not necessarily very good about...

Feb 2023
||
(0)
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Director

Product

Overall, CarePort is a really good product. But we would definitely benefit from the vendor...

Feb 2023
||
(0)
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Director

Relationship, Product

Because the vendor is a really large company, they are not very nimble with making technology...

Feb 2023
||
(0)
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Director

Relationship

We can submit tickets, and the support team will usually respond right away. But in terms of solving...

Feb 2023
||
(0)
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Director

Culture, Operations

To be successful with this product, a customer needs to be meeting pretty regularly with their sales...

Feb 2023
||
(0)
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Analyst/Coordinator

Culture

Allscripts works really closely with us and us with them, and they have actually been pretty good...

Feb 2023
||
(0)
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Director

Relationship, Product

We would tell other customers who are getting the product that they need to be good about validating...

Feb 2023
||
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Analyst/Coordinator

Operations

Allscripts’ training is typical, and we do fairly well with it.

Feb 2023
||
(0)
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Analyst/Coordinator

Product

We can build Care Management to make it more efficient because Allscripts has such an open platform....

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

The personnel from Altera Digital Health are good. We have noticed since Allscripts was bought out...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

Some of Altera Digital Health’s higher-ups have been proactive with us and have tried to help us be...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

We are working hard on our interoperability reporting right now, but it has been poor because of...

Feb 2023
||
(0)
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Director

Operations, Product

The vendor’s key strength is the platform. It is simple and really easy to navigate. With very...

Feb 2023
||
(0)
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Director

Product

WellSky’s weakness is not so much with CarePort as it is with the data; the product's data is...

Feb 2023
||
(0)
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Director

Loyalty

Because of what our acute care hospitals utilize for their referral management, we chose to sign up...

Jan 2023
||
(0)
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Director

Relationship

A customer needs to be responsive to be successful with CarePort. It is a vital piece of our daily...

Jan 2023
||
(0)
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Director

Culture

One of the vendor's weaknesses is managing invoices for large companies. It takes extra steps to...

Jan 2023
||
(0)
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Director

Relationship

WellSky’s strength is customer support. I usually get a call within an hour or so once I put in a...

Jan 2023
||
(0)
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COO

Product

We used to be high up on a list of preferred providers, but that can’t happen anymore now that we...

Dec 2022
||
(0)
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Nurse

Product

Altera Digital Health could improve the system by updating the dropdown menus. There are...

Oct 2022
||
(0)
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Nurse

Value

Sometimes, Altera Digital Health provides us with new technology faster than we can consume it. Our...

Oct 2022
||
(0)
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Director

Relationship, Product

We were told that the system would be very customizable. We came from a very personalized system; I...

Oct 2022
||
(0)
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Director

Relationship, Product

When I took over a portion of the transitional care piece, there was incorrect information that...

Oct 2022
||
(0)
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Director

Operations

There wasn’t any ongoing training from Altera Digital Health. The initial training was pretty cut...

Oct 2022
||
(0)
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Director

Operations, Product

We have had some good and bad experiences with the product. The product can be more useful on the...

Oct 2022
||
(0)
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Director

Relationship, Operations

It took us a long time to set up CarePort. When we went with CarePort, we were going to get the most...

Oct 2022
||
(0)
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Director

Value

Altera Digital Health has not avoided charging us. They have stuck to providing the most basic...

Oct 2022
||
(0)
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Director

Product

The good thing about CarePort is inpatient transitions. My team on the ambulatory side that handles...

Oct 2022
||
(0)
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Director

Relationship

WellSky has been nothing but helpful and collaborative with us in bringing us lots of information on...

Aug 2022
||
(0)
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Director

Relationship

WellSky is very integrated with our IT team, who has a direct line to all the major users. We meet...

Aug 2022
||
(0)
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Director

Loyalty, Relationship

I have seen a lot of vendors and have been through a lot of pitches, and WellSky really does deliver...

Aug 2022
||
(0)
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Director

Product

WellSky has a lot of opportunities in cleaning up their own house around integration. Through all...

Aug 2022
||
(0)
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Director

Product

There is some opportunity for WellSky to make things a little clearer and easier to navigate. Some...

Aug 2022
||
(0)
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Director

Relationship, Product

We have CarePort Connect sign-ins for our post–acute network to do care coordination and post–acute...

Aug 2022
||
(0)
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Director

Product, Value

There is a lot of real-time patient identification that goes on in CarePort that we can't do in any...

Aug 2022
||
(0)
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VP/Other Executive

Relationship

WellSky is very agile and very responsive. They are one of the few vendors that take feedback...

Aug 2022
||
(0)
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VP/Other Executive

Loyalty, Product

I would like WellSky to expand the product's integration to more levels of care. The vendor is...

Aug 2022
||
(0)
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Director

Product

CarePort doesn't work well with our virtual terminals, so we are having problems with it. The...

Aug 2022
||
(0)
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Director

Loyalty, Product

I was familiar with the CarePort product in the past when it was owned by Allscripts, and I knew it...

Aug 2022
||
(0)
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Director

Product

Initially, the product worked very well for us. It had great data. There were a lot of wonderful...

Aug 2022
||
(0)
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Director

Culture, Loyalty

The vendor is not able to keep their promises to me. They have good intentions, but what they said...

Aug 2022
||
(0)
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Director

Product

CarePort is a good product, but it just doesn't always work great. It does work really well in the...

Aug 2022
||
(0)
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Director

Relationship

WellSky is a good company, and I have had nothing but good luck with them historically. The vendor’s...

Aug 2022
||
(0)
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VP/Other Executive

Loyalty, Relationship

We chose WellSky because they were easy to work with; they were very accommodating. I felt like they...

Jul 2022
||
(0)
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VP/Other Executive

Relationship

The vendor is responsive. They are clear about who our contacts are and how we can reach out for...

Jul 2022
||
(0)
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VP/Other Executive

Operations

The product is fairly easy to work with. Our teams were trained, and our go-live went absolutely...

Jul 2022
||
(0)
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VP/Other Executive

Operations

I was disappointed when it came to training. The vendor was training someone to do our training. We...

Jul 2022
||
(0)
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VP/Other Executive

Product

The product is very well known in the region, so things are interesting in terms of post–acute care...

Jul 2022
||
(0)
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Manager

Relationship

The vendor is not reaching out before we have issues, so the vendor is not at all proactive.

Jun 2022
||
(0)
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Manager

Product

It is a little bit frustrating that CarePort faxes a document that has a referral code and then we...

Jun 2022
||
(0)
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Manager

Product

There is a separate program that we can purchase from WellSky where the referral is able to be...

Jun 2022
||
(0)
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How Population Health Bucks the Consolidation Trend
07 June 18    |   Mitchell Josephson
Call me a nerd, but one of the things I love most about my work is diving into data, getting neck-deep in analysis. I love that feeling of having a hunch confirmed by the aggregated voice of our provi
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What Does a Population Health Strategy Look Like?
18 January 18    |   Bradley Hunter
Population health management (PHM) has grown into something of the King Kong of healthcare: massive, powerful, and - if we’re being honest - pretty hairy.



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