CareInMotion (Allscripts)
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Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
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User Commentary

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CIO

Implementation and Training

The CarePort training and proactivity are even better than the training and support for another one...

Oct 2022
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(0)
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CIO

Functionality and Upgrades

CarePort’s ease of use is up there. I am surprised at how well it is doing, but I guess that is comparative....

Oct 2022
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CIO

Relationship

The vendor’s executive involvement for CarePort could be improved. We never have to reach out, but...

Oct 2022
||
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Nurse

Functionality and Upgrades

Altera Digital Health could improve the system by updating the dropdown menus. There are...

Oct 2022
||
(0)
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Nurse

ROI / Cost (care and feeding)

Sometimes, Altera Digital Health provides us with new technology faster than we can consume it. Our...

Oct 2022
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Director

Service and Support

We were told that the system would be very customizable. We came from a very personalized system; I...

Oct 2022
||
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Director

Service and Support

When I took over a portion of the transitional care piece, there was incorrect information that...

Oct 2022
||
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Director

Implementation and Training

There wasn’t any ongoing training from Altera Digital Health. The initial training was pretty cut...

Oct 2022
||
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Director

Relationship

Altera Digital Health has seemingly had some staff turnover on their side, and that has caused...

Oct 2022
||
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Director

Other Observations & Comments

We have had some good and bad experiences with the product. The product can be more useful on the...

Oct 2022
||
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Director

Implementation and Training

It took us a long time to set up CarePort. When we went with CarePort, we were going to get the most...

Oct 2022
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Director

ROI / Cost (care and feeding)

Altera Digital Health has not avoided charging us. They have stuck to providing the most basic...

Oct 2022
||
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Director

Functionality and Upgrades

The good thing about CarePort is inpatient transitions. My team on the ambulatory side that handles...

Oct 2022
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Director

Service and Support

WellSky has been nothing but helpful and collaborative with us in bringing us lots of information on...

Aug 2022
||
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Director

Relationship

WellSky is very integrated with our IT team, who has a direct line to all the major users. We meet...

Aug 2022
||
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Director

Relationship

I have seen a lot of vendors and have been through a lot of pitches, and WellSky really does deliver...

Aug 2022
||
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Director

Interfacing and Integration

WellSky has a lot of opportunities in cleaning up their own house around integration. Through all...

Aug 2022
||
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Director

Functionality and Upgrades

There is some opportunity for WellSky to make things a little clearer and easier to navigate. Some...

Aug 2022
||
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Director

Service and Support

We have CarePort Connect sign-ins for our post–acute network to do care coordination and post–acute...

Aug 2022
||
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Director

Functionality and Upgrades

There is a lot of real-time patient identification that goes on in CarePort that we can't do in any...

Aug 2022
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VP/Other Executive

Relationship

WellSky is very agile and very responsive. They are one of the few vendors that take feedback...

Aug 2022
||
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VP/Other Executive

Interfacing and Integration

I would like WellSky to expand the product's integration to more levels of care. The vendor is...

Aug 2022
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Director

Functionality and Upgrades

CarePort doesn't work well with our virtual terminals, so we are having problems with it. The...

Aug 2022
||
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Director

Win/Loss - Why they were selected (by current clients)

I was familiar with the CarePort product in the past when it was owned by Allscripts, and I knew it...

Aug 2022
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Director

Interfacing and Integration

Initially, the product worked very well for us. It had great data. There were a lot of wonderful...

Aug 2022
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Director

Relationship

The vendor is not able to keep their promises to me. They have good intentions, but what they said...

Aug 2022
||
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Director

Functionality and Upgrades

CarePort is a good product, but it just doesn't always work great. It does work really well in the...

Aug 2022
||
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Director

Relationship

WellSky is a good company, and I have had nothing but good luck with them historically. The vendor’s...

Aug 2022
||
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We chose WellSky because they were easy to work with; they were very accommodating. I felt like they...

Jul 2022
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VP/Other Executive

Relationship

The vendor is responsive. They are clear about who our contacts are and how we can reach out for...

Jul 2022
||
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VP/Other Executive

Implementation and Training

The product is fairly easy to work with. Our teams were trained, and our go-live went absolutely...

Jul 2022
||
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VP/Other Executive

Implementation and Training

I was disappointed when it came to training. The vendor was training someone to do our training. We...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The product is very well known in the region, so things are interesting in terms of post–acute care...

Jul 2022
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Manager

Service and Support

The vendor is not reaching out before we have issues, so the vendor is not at all proactive.

Jun 2022
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Manager

Functionality and Upgrades

It is a little bit frustrating that CarePort faxes a document that has a referral code and then we...

Jun 2022
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Manager

Functionality and Upgrades

There is a separate program that we can purchase from WellSky where the referral is able to be...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We will ask Allscripts to enhance something that obviously should be enhanced, but the vendor wants...

Jun 2022
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Manager

Relationship

We do have access to the vendor's executive teams. That is usually how we get things done because...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

In the grand scheme of things, Care Management isn't all that expensive when it comes to how we pay...

Jun 2022
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Manager

Functionality and Upgrades

Inside the software, we have some notifications that allow us to alert teams when patients get...

Jun 2022
||
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Manager

Service and Support

We have been very dissatisfied with the vendor's support team. The vendor outsourced almost their...

Jun 2022
||
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Manager

Service and Support

Allscripts has some real deficiencies in their support when it comes to their process. We have...

Jun 2022
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Manager

Relationship

There are some promises that Allscripts has failed on. We set time frames and guidelines, and the...

Jun 2022
||
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Manager

Relationship

A lot of the enhancements that we have today came at our request. Those have drastically improved...

Jun 2022
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Director

Interfacing and Integration

We got rid of our previous population health management product because it didn't support our...

Jun 2022
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Director

ROI / Cost (care and feeding)

Allscripts does not charge for every little thing. We pay one price that is all inclusive.

May 2022
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Director

Service and Support

The vendor communicates when they are going to new versions and things like that. We had an issue...

May 2022
||
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Director

Lessons Learned

We have to pay for training, so ongoing training from the vendor doesn't occur. The vendor is...

May 2022
||
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Director

ROI / Cost (care and feeding)

We couldn’t live without the product. We are very pleased with the communication it has with the...

May 2022
||
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Director

Functionality and Upgrades

The product is a remote hosted application. We have had a couple of days where the application has...

May 2022
||
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Director

Relationship

We have rarely had to make calls about this application, and when we have had to, we have never had...

May 2022
||
(0)
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Analyst/Coordinator

Technology

In the past, Allscripts did deliver on requests or requirements that we put forward, but it took us...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

One thing that the current product does well is present an interface that makes sense, although it...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Care Director needs a more stable structure when it comes to product development. The last version...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Allscripts has a good product when it comes to the solution that was given to us for our program....

Feb 2022
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(0)
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Analyst/Coordinator

Service and Support

As far as I can remember, Allscripts did have a structure for off-hour support. Many times, I called...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

There were times when Allscripts would find an issue and let us know, but many other times, we as...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

CarePort is a really great product for the consumer. It works like a multiple listing service for...

Dec 2021
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