Paragon Clinicals Commentary
Filtered view: (Small - 1-150 Beds)
Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture, Relationship
Overall, things are going okay at best. There have been a lot of changes with the vendor's sales...
Login or Create an Account to see details.
Culture, Value
There have been some things that we have brought forward initially that the vendor said had a very...
Login or Create an Account to see details.
Culture, Loyalty
I can say with 100% certainty that Paragon Clinicals will not be in the building after our contract...
Login or Create an Account to see details.
Relationship, Value
Anytime we need to make a change with Paragon Clinicals, there is a cost. If we need to update...
Login or Create an Account to see details.
Loyalty, Product
One of the nicest things about Paragon Clinicals is how it integrates with our financial system. It...
Login or Create an Account to see details.
Relationship, Product
The one thing we don't really like is how Altera Digital Health is forcing all of their clients to...
Login or Create an Account to see details.
Product, Value
Paragon Clinicals isn't easy to use. Our biggest complaint is that the nursing documentation is very...
Login or Create an Account to see details.
Product
We are using Altera Digital Health for integrating our state’s immunization registry, and that...
Login or Create an Account to see details.
Value
The company’s new model is charging more. Paragon Clinicals is too expensive for what we are...
Login or Create an Account to see details.
Relationship
I would like to see Altera Digital Health make sure that their support personnel have the right...
Login or Create an Account to see details.
Product, Value
Paragon Clinicals is a good product. Altera Digital Health does drive tangible outcomes. They try,...
Login or Create an Account to see details.
Product, Value
Paragon Clinicals is not a fully integrated system. Altera Digital Health is trying to build to the...
Login or Create an Account to see details.
Product
With Paragon Clinicals, there are different UIs based on nurses or doctors. The doctors have a web...
Login or Create an Account to see details.
Relationship
Altera Digital Health is doing some things that I think are good for Paragon Clinicals, but it is...
Login or Create an Account to see details.
Relationship, Product
I’m pretty happy with Altera Digital Health’s delivery of new technology. We, along with others on...
Login or Create an Account to see details.
Relationship
If another site has had a safety issue, even if we haven't seen the same issue in our system, Altera...
Login or Create an Account to see details.
Relationship, Product
Certain service orders get the attention we need. A pharmacy service order seems to get assigned to...
Login or Create an Account to see details.
Relationship
Altera Digital Health eventually keeps all promises, but they don't do it as fast as we want. If...
Login or Create an Account to see details.
Loyalty, Relationship
Altera Digital Health is not opposed to changing things when they hear a good idea. When people are...
Login or Create an Account to see details.
Value
Some integrations with third parties have gone pretty well. Some have been kind of hard. Altera...
Login or Create an Account to see details.
Loyalty, Value
I’m not sure whether I would buy Paragon Clinicals again. We went out a few years ago and looked at...
Login or Create an Account to see details.
Loyalty, Relationship
There have been some long delays in seeing some of the products that we hoped to see from Altera...
Login or Create an Account to see details.
Relationship
The quality of Altera Digital Health’s support depends on who I get. High-priority things can...
Login or Create an Account to see details.
Product
The quality of Paragon Clinicals is better than it was. Altera Digital Health’s immunization...
Login or Create an Account to see details.
Relationship
Our account executive from Altera Digital Health is awesome. We have worked with them in different...
Login or Create an Account to see details.
Loyalty
I don't know whether Paragon Clinicals is a long-term solution or whether it is going to stay in the...
Login or Create an Account to see details.
Relationship, Operations
Altera Digital Health is engaged with our organization. Their update process is pretty good. There...
Login or Create an Account to see details.
Operations, Product
Paragon Clinicals’ ease of use depends on who we are training and which part of the product we are...
Login or Create an Account to see details.
Operations, Value
Altera Digital Health’s training isn’t great. Another vendor I used in the past always had free...
Login or Create an Account to see details.
Value
We get nickel-and-dimed for every interface and everything we need to do, especially when it comes...
Login or Create an Account to see details.
Product
The one saving grace with Altera Digital Health is that their product is relatively robust in terms...
Login or Create an Account to see details.
Loyalty, Product
We are evaluating other products, mostly because of physician dissatisfaction with Altera Digital...
Login or Create an Account to see details.
Relationship
We had Altera Digital Health’s performance improvement team out here a couple of years ago. They...
Login or Create an Account to see details.
Loyalty, Relationship
Altera Digital Health has a vision. I think Altera Digital Health is poised to go in the right...
Login or Create an Account to see details.
Relationship
At least during major upgrades, we tend to have reasonably good support from Altera Digital Health....
Login or Create an Account to see details.
Loyalty, Product
I'm not likely to recommend Paragon Clinicals. For our first several years as the vendor’s...
Login or Create an Account to see details.
Product
A lot of our fixes are workarounds. We had a problem where when we would schedule somebody, if the...
Login or Create an Account to see details.
Relationship, Product
With our immunization and PDMP, we have to go to outside parties for some things. We do use the...
Login or Create an Account to see details.
Loyalty, Value
Our satisfaction a year from now depends on whether we upgrade to Paragon Denali, which is going to...
Login or Create an Account to see details.
Relationship
I have a case where we are having a certain problem reoccur, and the vendor asked us for the old...
Login or Create an Account to see details.
Product
The prescriptions feature for the providers is ugly. The vendor knows it. They say it is fixed in...
Login or Create an Account to see details.
Loyalty, Product
We have a lot of elderly patients who might be on four or five medications each. The providers see...
Login or Create an Account to see details.
Relationship, Product
In my job, people send me a work queue task. When I go into that task and try to update a message,...
Login or Create an Account to see details.
Relationship
With a lot of my cases, the vendor will come back asking for another example and whether I can...
Login or Create an Account to see details.
Operations
When we went live with a new version, the implementation was pretty good, and the person we make...
Login or Create an Account to see details.
Value
I would have said the vendor avoids charging for every little thing a short time ago, but today,...
Login or Create an Account to see details.
Relationship
I look at my cases every day, and I struggle. I do a video recording for every one of my cases, and...
Login or Create an Account to see details.
Loyalty
Paragon Clinicals is probably not part of our long-term plans. Providers are very frustrated with...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor keeping all promises is probably our biggest beef because tickets take forever. Right...
Login or Create an Account to see details.
Loyalty, Operations
The vendor has been much better at keeping their promises in the last two years. Altera Digital...
Login or Create an Account to see details.
Loyalty, Relationship
I want Altera Digital Health to get their support staff to understand the software a bit better....
Login or Create an Account to see details.
Loyalty
There has 100% been a difference in how the vendor works now compared to how they were before the...
Login or Create an Account to see details.
Culture, Value
With our experience, Paragon Clinicals and the cost don't lead to something that we would keep long...
Login or Create an Account to see details.
Product
This kind of system has to do with patient safety, and end users use it every single day, so we want...
Login or Create an Account to see details.
Culture, Operations
Altera Digital Health brought in a team to evaluate everything that we needed, and there has been...
Login or Create an Account to see details.
Relationship
We use all hospital-based features in Paragon Clinicals. Recently, there have been some changes over...
Login or Create an Account to see details.
Relationship
Altera Digital Health has done a good job with after-hours support, but the support could always be...
Login or Create an Account to see details.
Product
There are some bugs in the ordering tab and other stuff we are working through, and it would be nice...
Login or Create an Account to see details.
Relationship, Product
Most of the time, Altera Digital Health is pretty good about keeping promises. Of course, I can't...
Login or Create an Account to see details.
Value
There are some things in Paragon Clinicals that have extra fees, even though I think those things...
Login or Create an Account to see details.
Operations, Product
Upgrades for Paragon Clinicals are normally very good. They are available to us. Altera Digital...
Login or Create an Account to see details.
Loyalty, Product
Altera Digital Health has a lot of cool things coming with Paragon Denali, and when it is delivered,...
Login or Create an Account to see details.
Relationship
I love that I can reach out to my customer service executive or anyone at Altera Digital Health and...
Login or Create an Account to see details.
Loyalty, Relationship
Altera Digital Health does keep all their promises, even more so now that they are owned by Harris...
Login or Create an Account to see details.
Loyalty, Relationship
The first thing Altera Digital Health did when they got bought by Harris Healthcare was have a pit...
Login or Create an Account to see details.
Loyalty, Product
When I launch Paragon Clinicals, it takes so long to launch because it goes through security through...
Login or Create an Account to see details.
Loyalty, Product
In Paragon Clinicals, maybe we want some enhancements, changes, or a search feature. Maybe there is...
Login or Create an Account to see details.
Loyalty
The vendor has service after the sale. Their CEO came from Harris Healthcare, so there is new...
Login or Create an Account to see details.
Value
Altera Digital Health does avoid charging for every little thing. I would pay more for Paragon...
Login or Create an Account to see details.
Loyalty, Product
I don't have issues with Paragon Clinicals' ease of use, but I know our staff does as the end users....
Login or Create an Account to see details.
Loyalty, Value
Paragon Clinicals is so much cheaper than other EMRs. I understand that today, Epic's product is...
Login or Create an Account to see details.
Value
With Paragon Denali being compartmentalized and with the power of the cloud, I'm so confident that...
Login or Create an Account to see details.
Loyalty, Product
There are a few things we want to see changed with Paragon Clinicals. It doesn't have a full ER...
Login or Create an Account to see details.
Loyalty, Product
We haven't really seen or worked with Altera Digital Health’s new Paragon Denali product. Based on...
Login or Create an Account to see details.
Operations
Altera Digital Health has supposedly improved their training, but that hasn't been conveyed to us by...
Login or Create an Account to see details.
Loyalty
Altera Digital Health's path with Paragon Clinicals is that they are moving it into their new...
Login or Create an Account to see details.
Loyalty
What I like most about Paragon Clinicals is the familiarity of it. We have gone through a lot of...
Login or Create an Account to see details.
Relationship, Product
I would have to just say that Altera Digital Health doesn't promote Paragon Clinicals. We don't even...
Login or Create an Account to see details.
Value
Altera Digital Health is not afraid to send me an invoice. It isn't so much that they...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are some AI components that could be put into the product, and Altera Digital Health plans on...
Login or Create an Account to see details.
Loyalty
Right now, we are evaluating another vendor, and I have been working through that process with...
Login or Create an Account to see details.
Value
Altera Digital Health charges us for upgrades, but that is pretty much standard practice. We get...
Login or Create an Account to see details.
Relationship, Operations
When something new comes out, Altera Digital Health usually makes it available. They communicate...
Login or Create an Account to see details.
Loyalty
We have a good relationship with Altera Digital Health, and financially, we have so much invested in...
Login or Create an Account to see details.
Product
We are running into some issues with some CMS reporting tools that we are not able to use through...
Login or Create an Account to see details.
Operations
Altera Digital Health does a good job with training. They have meetings where they go over CMS...
Login or Create an Account to see details.
Product
Paragon Clinicals works the way the vendor says it does. But I have watched a provider work on...
Login or Create an Account to see details.
Relationship
I had to call my Altera Digital Health salesperson after-hours because I couldn't get anyone else to...
Login or Create an Account to see details.
Product
Overall, Paragon Clinicals is a decent product. The core of the product is decent, but Altera...
Login or Create an Account to see details.
Relationship
I would like the vendor to be more proactive about budgeting. I struggle with budgeting. The vendor...
Login or Create an Account to see details.
Relationship
Altera Digital Health has not kept up with new technology very well in the past few years. We...
Login or Create an Account to see details.
Relationship
I have had very little executive involvement since the vendor became Altera Digital Health. We do...
Login or Create an Account to see details.
Product
The vendor’s upgrades could improve if they could simplify the upgrade process. There is a lot of...
Login or Create an Account to see details.
Loyalty
Altera Digital Health is struggling with a lot of the interoperability stuff. We just are not able...
Login or Create an Account to see details.
​
Featured Report
Preferences