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Paragon Clinicals Commentary
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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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Commentary Summary

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User Commentary

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VP/Other Executive

Relationship

Altera Digital Health is not just a healthcare software company. They have a lot. They are committed...

Jan 2026
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VP/Other Executive

Loyalty

We are excited for Paragon Clinicals because it is built on an SQL database. We are going to...

Jan 2026
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Manager

Value

Paragon Clinicals is a good product for the cost for our type of facility.

Dec 2025
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Manager

Loyalty

We are really excited about the upgrade to Paragon Denali. The current product needs an upgrade to...

Dec 2025
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Analyst/Coordinator

Loyalty, Value

Things have been so much better with Paragon Clinicals since the acquisition. Before Harris...

Dec 2025
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Analyst/Coordinator

Value

We were a little disappointed to hear that self-hosting is no longer an option when it comes to...

Dec 2025
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Analyst/Coordinator

Loyalty, Product

One of the things that we are on the fence about right now is upgrading to Paragon Denali. We know...

Dec 2025
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Analyst/Coordinator

Product

The biggest thing that we need from Altera Digital Health is a bidirectional exchange with another...

Dec 2025
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CEO/President

Culture, Relationship

Overall, things are going okay at best. There have been a lot of changes with the vendor's sales...

Oct 2025
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CEO/President

Culture, Value

There have been some things that we have brought forward initially that the vendor said had a very...

Oct 2025
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CEO/President

Culture, Loyalty

I can say with 100% certainty that Paragon Clinicals will not be in the building after our contract...

Oct 2025
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Manager

Relationship, Value

Anytime we need to make a change with Paragon Clinicals, there is a cost. If we need to update...

Jul 2025
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Manager

Loyalty, Product

One of the nicest things about Paragon Clinicals is how it integrates with our financial system. It...

Jul 2025
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Manager

Relationship, Product

The one thing we don't really like is how Altera Digital Health is forcing all of their clients to...

Jul 2025
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Manager

Product, Value

Paragon Clinicals isn't easy to use. Our biggest complaint is that the nursing documentation is very...

Jul 2025
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Director

Product

We are using Altera Digital Health for integrating our state’s immunization registry, and that...

Jul 2025
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Director

Value

The company’s new model is charging more. Paragon Clinicals is too expensive for what we are...

Jul 2025
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Director

Relationship

I would like to see Altera Digital Health make sure that their support personnel have the right...

Jul 2025
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Director

Product, Value

Paragon Clinicals is a good product. Altera Digital Health does drive tangible outcomes. They try,...

Jul 2025
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Manager

Product, Value

Paragon Clinicals is not a fully integrated system. Altera Digital Health is trying to build to the...

Jul 2025
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Manager

Product

With Paragon Clinicals, there are different UIs based on nurses or doctors. The doctors have a web...

Jul 2025
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Manager

Relationship

Altera Digital Health is doing some things that I think are good for Paragon Clinicals, but it is...

Jul 2025
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CNO

Relationship, Product

I’m pretty happy with Altera Digital Health’s delivery of new technology. We, along with others on...

Jul 2025
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CNO

Relationship

If another site has had a safety issue, even if we haven't seen the same issue in our system, Altera...

Jul 2025
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CNO

Relationship, Product

Certain service orders get the attention we need. A pharmacy service order seems to get assigned to...

Jul 2025
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CNO

Relationship

Altera Digital Health eventually keeps all promises, but they don't do it as fast as we want. If...

Jul 2025
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CNO

Loyalty, Relationship

Altera Digital Health is not opposed to changing things when they hear a good idea. When people are...

Jul 2025
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CNO

Value

Some integrations with third parties have gone pretty well. Some have been kind of hard. Altera...

Jul 2025
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CNO

Loyalty, Value

I’m not sure whether I would buy Paragon Clinicals again. We went out a few years ago and looked at...

Jul 2025
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CNO

Loyalty, Relationship

There have been some long delays in seeing some of the products that we hoped to see from Altera...

Jul 2025
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CNO

Relationship

The quality of Altera Digital Health’s support depends on who I get. High-priority things can...

Jul 2025
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CNO

Product

The quality of Paragon Clinicals is better than it was. Altera Digital Health’s immunization...

Jul 2025
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(0)
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CNO

Relationship

Our account executive from Altera Digital Health is awesome. We have worked with them in different...

Jul 2025
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CNO

Loyalty

I don't know whether Paragon Clinicals is a long-term solution or whether it is going to stay in the...

Jul 2025
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CNO

Relationship, Operations

Altera Digital Health is engaged with our organization. Their update process is pretty good. There...

Jul 2025
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CNO

Operations, Product

Paragon Clinicals’ ease of use depends on who we are training and which part of the product we are...

Jul 2025
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CNO

Operations, Value

Altera Digital Health’s training isn’t great. Another vendor I used in the past always had free...

Jul 2025
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CIO

Value

We get nickel-and-dimed for every interface and everything we need to do, especially when it comes...

Jun 2025
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CIO

Product

The one saving grace with Altera Digital Health is that their product is relatively robust in terms...

Jun 2025
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CIO

Loyalty, Product

We are evaluating other products, mostly because of physician dissatisfaction with Altera Digital...

Jun 2025
||
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CIO

Relationship

We had Altera Digital Health’s performance improvement team out here a couple of years ago. They...

Jun 2025
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CIO

Loyalty, Relationship

Altera Digital Health has a vision. I think Altera Digital Health is poised to go in the right...

Jun 2025
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CIO

Relationship

At least during major upgrades, we tend to have reasonably good support from Altera Digital Health....

Jun 2025
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CIO

Loyalty, Product

I'm not likely to recommend Paragon Clinicals. For our first several years as the vendor’s...

Jun 2025
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Analyst/Coordinator

Product

A lot of our fixes are workarounds. We had a problem where when we would schedule somebody, if the...

May 2025
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Analyst/Coordinator

Relationship, Product

With our immunization and PDMP, we have to go to outside parties for some things. We do use the...

May 2025
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Analyst/Coordinator

Loyalty, Value

Our satisfaction a year from now depends on whether we upgrade to Paragon Denali, which is going to...

May 2025
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Analyst/Coordinator

Relationship

I have a case where we are having a certain problem reoccur, and the vendor asked us for the old...

May 2025
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(0)
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Analyst/Coordinator

Product

The prescriptions feature for the providers is ugly. The vendor knows it. They say it is fixed in...

May 2025
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Analyst/Coordinator

Loyalty, Product

We have a lot of elderly patients who might be on four or five medications each. The providers see...

May 2025
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Analyst/Coordinator

Relationship, Product

In my job, people send me a work queue task. When I go into that task and try to update a message,...

May 2025
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Analyst/Coordinator

Relationship

With a lot of my cases, the vendor will come back asking for another example and whether I can...

May 2025
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Analyst/Coordinator

Operations

When we went live with a new version, the implementation was pretty good, and the person we make...

May 2025
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Analyst/Coordinator

Value

I would have said the vendor avoids charging for every little thing a short time ago, but today,...

May 2025
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(0)
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Analyst/Coordinator

Relationship

I look at my cases every day, and I struggle. I do a video recording for every one of my cases, and...

May 2025
||
(0)
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Analyst/Coordinator

Loyalty

Paragon Clinicals is probably not part of our long-term plans. Providers are very frustrated with...

May 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

The vendor keeping all promises is probably our biggest beef because tickets take forever. Right...

May 2025
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