Paragon Clinicals Commentary
Filtered view: (Small - 1-150 Beds)

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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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User Commentary

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Director

Loyalty, Operations

The vendor has been much better at keeping their promises in the last two years. Altera Digital...

Feb 2025
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Director

Loyalty, Relationship

I want Altera Digital Health to get their support staff to understand the software a bit better....

Feb 2025
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Director

Loyalty

There has 100% been a difference in how the vendor works now compared to how they were before the...

Feb 2025
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CEO/President

Culture, Value

With our experience, Paragon Clinicals and the cost don't lead to something that we would keep long...

Feb 2025
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CEO/President

Product

This kind of system has to do with patient safety, and end users use it every single day, so we want...

Feb 2025
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CEO/President

Culture, Operations

Altera Digital Health brought in a team to evaluate everything that we needed, and there has been...

Feb 2025
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VP/Other Executive

Loyalty, Relationship

Altera Digital Health does keep all their promises, even more so now that they are owned by Harris...

Feb 2025
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VP/Other Executive

Loyalty, Relationship

The first thing Altera Digital Health did when they got bought by Harris Healthcare was have a pit...

Feb 2025
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VP/Other Executive

Loyalty, Product

When I launch Paragon Clinicals, it takes so long to launch because it goes through security through...

Feb 2025
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VP/Other Executive

Loyalty, Product

In Paragon Clinicals, maybe we want some enhancements, changes, or a search feature. Maybe there is...

Feb 2025
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VP/Other Executive

Loyalty

The vendor has service after the sale. Their CEO came from Harris Healthcare, so there is new...

Feb 2025
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VP/Other Executive

Value

Altera Digital Health does avoid charging for every little thing. I would pay more for Paragon...

Feb 2025
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VP/Other Executive

Loyalty, Product

I don't have issues with Paragon Clinicals' ease of use, but I know our staff does as the end users....

Feb 2025
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VP/Other Executive

Loyalty, Value

Paragon Clinicals is so much cheaper than other EMRs. I understand that today, Epic's product is...

Feb 2025
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VP/Other Executive

Value

With Paragon Denali being compartmentalized and with the power of the cloud, I'm so confident that...

Feb 2025
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VP/Other Executive

Loyalty, Product

There are a few things we want to see changed with Paragon Clinicals. It doesn't have a full ER...

Feb 2025
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CIO

Loyalty, Product

We haven't really seen or worked with Altera Digital Health’s new Paragon Denali product. Based on...

Jan 2025
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CIO

Operations

Altera Digital Health has supposedly improved their training, but that hasn't been conveyed to us by...

Jan 2025
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CIO

Loyalty

Altera Digital Health's path with Paragon Clinicals is that they are moving it into their new...

Jan 2025
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CIO

Loyalty

What I like most about Paragon Clinicals is the familiarity of it. We have gone through a lot of...

Jan 2025
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CIO

Relationship, Product

I would have to just say that Altera Digital Health doesn't promote Paragon Clinicals. We don't even...

Jan 2025
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CIO

Value

Altera Digital Health is not afraid to send me an invoice. It isn't so much that they...

Jan 2025
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CIO

Loyalty, Relationship, Product

There are some AI components that could be put into the product, and Altera Digital Health plans on...

Jan 2025
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CIO

Loyalty

Right now, we are evaluating another vendor, and I have been working through that process with...

Jan 2025
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Manager

Value

Altera Digital Health charges us for upgrades, but that is pretty much standard practice. We get...

Jan 2025
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Manager

Relationship, Operations

When something new comes out, Altera Digital Health usually makes it available. They communicate...

Jan 2025
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Manager

Loyalty

We have a good relationship with Altera Digital Health, and financially, we have so much invested in...

Jan 2025
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Manager

Product

We are running into some issues with some CMS reporting tools that we are not able to use through...

Jan 2025
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Manager

Operations

Altera Digital Health does a good job with training. They have meetings where they go over CMS...

Jan 2025
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Manager

Product

Paragon Clinicals works the way the vendor says it does. But I have watched a provider work on...

Jan 2025
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Manager

Relationship

I had to call my Altera Digital Health salesperson after-hours because I couldn't get anyone else to...

Jan 2025
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Manager

Product

Overall, Paragon Clinicals is a decent product. The core of the product is decent, but Altera...

Dec 2024
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Manager

Relationship

I would like the vendor to be more proactive about budgeting. I struggle with budgeting. The vendor...

Dec 2024
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Manager

Relationship

Altera Digital Health has not kept up with new technology very well in the past few years. We...

Dec 2024
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Manager

Relationship

I have had very little executive involvement since the vendor became Altera Digital Health. We do...

Dec 2024
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Manager

Product

The vendor’s upgrades could improve if they could simplify the upgrade process. There is a lot of...

Dec 2024
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Manager

Loyalty

Altera Digital Health is struggling with a lot of the interoperability stuff. We just are not able...

Dec 2024
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Manager

Operations, Product

We are doing okay as far as Paragon Clinicals is concerned, but there is a bit of an issue with our...

Nov 2024
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Manager

Loyalty, Relationship

Paragon Clinicals definitely needs some more optimization. Altera Digital Health is getting there....

Nov 2024
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Manager

Product

We would like to see some better integration with the charting and the different places where either...

Nov 2024
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Manager

Product

I would like to see Altera Digital Health update their applications. I know they are working on...

Nov 2024
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Manager

Operations, Value

We have paid Altera Digital Health for additional training in different areas, but I feel like that...

Nov 2024
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Manager

Product

Some of the charting that we are doing in Paragon Clinicals is duplicated. If we chart something...

Nov 2024
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Manager

Product

A strength of Paragon Clinicals is customization because our facility operates in our own way, and...

Nov 2024
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Director

Loyalty, Relationship

I want to say the vendor doesn’t keep all promises because of history. Some things were overpromised...

Oct 2024
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Director

Loyalty, Product

I am not fully satisfied with the functionality meeting all our needs because we need nurse...

Oct 2024
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Director

Relationship, Operations

The overall product quality is getting much better over the last year and a half. It really started...

Oct 2024
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Director

Value

The vendor could provide more value for the price with their interfaces and integrations. If I had a...

Oct 2024
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Director

Operations

Where the vendor could have supported us better with their implementation services would be their...

Oct 2024
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Director

Product

Things are weird with Paragon Clinicals just because every facility uses it differently. With a...

Oct 2024
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Director

Product, Value

Delivering new technology is a waiting game. The vendor is trying to develop, and they are trying to...

Oct 2024
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Director

Value

Some people love the product, and some people hate it. As someone who has worked with it as long as...

Oct 2024
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Director

Relationship

The executive involvement that we have received from Altera Digital Health has been outstanding....

Aug 2024
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Director

Culture, Value

Paragon Clinicals is a little pricier than some other systems that we are using. I understand that...

Aug 2024
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Director

Product

We would like to reduce the clicks in Paragon Clinicals and focus on the provider to get click...

Aug 2024
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Director

Loyalty, Relationship

Altera Digital Health is working toward doing the right things. Paragon Clinicals is a good product,...

Aug 2024
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(0)
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Analyst/Coordinator

Relationship

Our relationship with Altera Digital Health is still struggling. We came from an EMR where if I put...

Jul 2024
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Analyst/Coordinator

Operations, Product

When we started with the ambulatory side, I was a big advocate for Paragon Clinicals; I said the...

Jul 2024
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Analyst/Coordinator

Value

Whether Altera Digital Health avoids charging depends on what something is. For example, we have a...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

Altera Digital Health sent out what they called a pit crew. They had people who were supposed to be...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

We have updated to a newer version of Paragon Clinicals. In that version, we were supposed to be...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

We changed from our previous vendor partly because the two systems, the hospital and the clinic...

Jul 2024
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Analyst/Coordinator

Product

I am not very likely to recommend Paragon Clinicals. We are struggling with a lot of things on the...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

One of our patients who used to follow a provider who left a few years ago had prescription refills...

Jul 2024
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Analyst/Coordinator

Loyalty

Paragon Clinicals is a part of our long-term plans. We are looking at other medical records, but at...

Jul 2024
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Analyst/Coordinator

Relationship

The only thing I can say that we had positive with Altera Digital Health was there was a person who...

Jul 2024
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Director

Loyalty, Relationship

We have a good relationship with Altera Digital Health’s leadership. We perhaps have advantages over...

May 2024
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Director

Relationship, Operations

The vendor's development and customer communication are lacking, as evidenced by the solutions...

May 2024
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(0)
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Director

Relationship, Operations

Altera Digital Health’s service isn't always great. There is a disconnect in the knowledge base of...

May 2024
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(0)
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Director

Relationship

Altera Digital Health is trying to engage more with users through phone calls and things. Sometimes,...

May 2024
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Director

Relationship

If we ask Altera Digital Health, they come on-site with a crew of experts and do a review process,...

May 2024
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Director

Loyalty

Altera Digital Health is changing to an Azure-based model. Instead of having major upgrades all the...

May 2024
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