Paragon Clinicals Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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Director

Loyalty, Relationship

I want to say the vendor doesn’t keep all promises because of history. Some things were overpromised...

Oct 2024
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Director

Loyalty, Product

I am not fully satisfied with the functionality meeting all our needs because we need nurse...

Oct 2024
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Director

Relationship, Operations

The overall product quality is getting much better over the last year and a half. It really started...

Oct 2024
||
(0)
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Director

Value

The vendor could provide more value for the price with their interfaces and integrations. If I had a...

Oct 2024
||
(0)
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Director

Operations

Where the vendor could have supported us better with their implementation services would be their...

Oct 2024
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Director

Product

Things are weird with Paragon Clinicals just because every facility uses it differently. With a...

Oct 2024
||
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Director

Product, Value

Delivering new technology is a waiting game. The vendor is trying to develop, and they are trying to...

Oct 2024
||
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Director

Value

Some people love the product, and some people hate it. As someone who has worked with it as long as...

Oct 2024
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Manager

Product

Paragon Clinicals has gotten better over the years. I do like the fact that, regardless of what...

Sep 2024
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Manager

Product

I work a little bit in Paragon Clinician Hub, but I use it very little. It is a little antiquated...

Sep 2024
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(0)
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Manager

Product

We transitioned from using physician documents in Paragon Clinicals under PhysDoc to using clinician...

Sep 2024
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Manager

Relationship, Product

The perception of Paragon Clinicals has its ups and downs. So much of the industry is on Epic, so...

Sep 2024
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Manager

Relationship

I have been on a few different things that we have had issues with when our IT department was...

Sep 2024
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Director

Relationship

The executive involvement that we have received from Altera Digital Health has been outstanding....

Aug 2024
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(0)
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Director

Culture, Value

Paragon Clinicals is a little pricier than some other systems that we are using. I understand that...

Aug 2024
||
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Director

Product

We would like to reduce the clicks in Paragon Clinicals and focus on the provider to get click...

Aug 2024
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(0)
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Director

Loyalty, Relationship

Altera Digital Health is working toward doing the right things. Paragon Clinicals is a good product,...

Aug 2024
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(0)
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Analyst/Coordinator

Loyalty

Paragon Clinicals is part of our plans for the foreseeable future, but that is complicated. We have...

Aug 2024
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Analyst/Coordinator

Operations

Altera Digital Health’s implementation teams need a lot of work, especially with current customers....

Aug 2024
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Analyst/Coordinator

Relationship

We get regular updates from Altera Digital Health if there are big things. Their executive...

Aug 2024
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Analyst/Coordinator

Relationship

The support is bad. We have contracted with a company that works for Altera Digital Health. If we...

Aug 2024
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Analyst/Coordinator

Relationship

When we are working with a company that knows we have had lots of complaints and lots of problems,...

Aug 2024
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Analyst/Coordinator

Relationship

Our relationship with Altera Digital Health is still struggling. We came from an EMR where if I put...

Jul 2024
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Analyst/Coordinator

Operations, Product

When we started with the ambulatory side, I was a big advocate for Paragon Clinicals; I said the...

Jul 2024
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Analyst/Coordinator

Value

Whether Altera Digital Health avoids charging depends on what something is. For example, we have a...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Altera Digital Health sent out what they called a pit crew. They had people who were supposed to be...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

We have updated to a newer version of Paragon Clinicals. In that version, we were supposed to be...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

We changed from our previous vendor partly because the two systems, the hospital and the clinic...

Jul 2024
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Analyst/Coordinator

Product

I am not very likely to recommend Paragon Clinicals. We are struggling with a lot of things on the...

Jul 2024
||
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Analyst/Coordinator

Loyalty, Product

One of our patients who used to follow a provider who left a few years ago had prescription refills...

Jul 2024
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Analyst/Coordinator

Loyalty

Paragon Clinicals is a part of our long-term plans. We are looking at other medical records, but at...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

The only thing I can say that we had positive with Altera Digital Health was there was a person who...

Jul 2024
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Nurse

Relationship, Product

We manage with Paragon Clinicals. I don't have any good words. Sometimes, the vendor knows that a...

Jul 2024
||
(0)
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Nurse

Culture, Relationship, Operations

A lot of times, the vendor will say something is fixed, but then we start testing and going through...

Jul 2024
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(0)
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Nurse

Relationship

The vendor is such a big entity now, but every time we do something with them, all the people that...

Jul 2024
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(0)
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Nurse

Relationship, Product

Inherently, Altera Digital Health doesn’t always listen. When people on our team notice where the...

Jul 2024
||
(0)
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Nurse

Relationship

Altera Digital Health has moved. The majority of the support staff used to be in our country, but it...

Jul 2024
||
(0)
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Nurse

Loyalty, Relationship

It seems like every time we do an upgrade or an update, Altera Digital Health may fix one thing and...

Jul 2024
||
(0)
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CIO

Loyalty, Relationship

We have been on the Paragon Clinicals journey for quite some time. We started with McKesson, then we...

Jul 2024
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(0)
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CIO

Loyalty, Product

IV pump integration is not included in Altera Digital Health’s road map, partially because they are...

Jul 2024
||
(0)
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CIO

Loyalty, Value

If someone were in a similar hospital doing what I'm doing today and the overall mission and vision...

Jul 2024
||
(0)
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CIO

Product

Altera Digital Health has not kept all their promises about having a deeper integration between...

Jul 2024
||
(0)
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CIO

Relationship

Altera Digital Health’s focus is putting users together rather than being the leader in the space....

Jul 2024
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(0)
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Nurse

Loyalty, Product

Paragon Clinicals has some good things, but it has some bad things too. It has had a lot of...

Jul 2024
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(0)
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Nurse

Relationship

Once Altera Digital Health gets to the point where they acknowledge that they need to help us, they...

Jul 2024
||
(0)
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Nurse

Operations, Value

Paragon Clinicals is cheap. Our most recent upgrade with Altera Digital Health was a lot better than...

Jul 2024
||
(0)
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Nurse

Product

We have had problems with Paragon Clinicals' performance, especially since the upgrade. The provider...

Jul 2024
||
(0)
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Nurse

Relationship

Altera Digital Health's support team does not get back to us on a problem promptly. They have a lot...

Jul 2024
||
(0)
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VP/Other Executive

Operations

Altera Digital Health doesn't do training. They have videos on customers' websites that they point...

Jun 2024
||
(0)
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VP/Other Executive

Culture

We are working with a few different integrations. Those are a little more complex than they should...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

Altera Digital Health is a really good group of people. They have the best customer service...

Jun 2024
||
(0)
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Director

Loyalty, Relationship

We have a good relationship with Altera Digital Health’s leadership. We perhaps have advantages over...

May 2024
||
(0)
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Director

Relationship, Operations

The vendor's development and customer communication are lacking, as evidenced by the solutions...

May 2024
||
(0)
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Director

Relationship, Operations

Altera Digital Health’s service isn't always great. There is a disconnect in the knowledge base of...

May 2024
||
(0)
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Director

Relationship

Altera Digital Health is trying to engage more with users through phone calls and things. Sometimes,...

May 2024
||
(0)
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Director

Relationship

If we ask Altera Digital Health, they come on-site with a crew of experts and do a review process,...

May 2024
||
(0)
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Director

Loyalty

Altera Digital Health is changing to an Azure-based model. Instead of having major upgrades all the...

May 2024
||
(0)
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Manager

Loyalty, Product

For hospitals of our size, Paragon Clinicals is an okay solution but not one that I would come out...

Mar 2024
||
(0)
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Manager

Operations, Value

Altera Digital Health is not great at reaching out for training. If we reach out for training, they...

Mar 2024
||
(0)
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Manager

Relationship

Altera Digital Health is clever enough not to make promises so that they don't have to break them....

Mar 2024
||
(0)
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Manager

Product, Value

Altera Digital Health’s favorite thing to say is that the product is working as designed. They don't...

Mar 2024
||
(0)
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Manager

Relationship, Product

For the systems we have to use, Altera Digital Health’s support has improved over the years. The...

Mar 2024
||
(0)
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Director

Loyalty, Relationship

The vendor seems to be going through a lot of changes, and a lot of that probably has to do with the...

Feb 2024
||
(0)
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Director

Relationship

We have a really good relationship with the people at Altera Digital Health. There is a good balance...

Feb 2024
||
(0)
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Director

Loyalty, Relationship, Product

Paragon Clinicals is currently undergoing a lot of change. There is a lot of talk about things that...

Feb 2024
||
(0)
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Director

Value

I feel nickel-and-dimed all the time with Altera Digital Health. There is a charge for everything.

Feb 2024
||
(0)
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Manager

Product

The mobile CPOE process needs some work. The vendor has a mobile version, but it needs some help in...

Jan 2024
||
(0)
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Manager

Loyalty

The vendor is just coming out with their document management system. Prior to that, they leveraged...

Jan 2024
||
(0)
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Manager

Product

The core of the database is great. We can do a lot of things with it. We can get any piece of data...

Jan 2024
||
(0)
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Manager

Loyalty, Product

With a lot of the new technologies, we still don't have integrations or a really clear pathway. The...

Jan 2024
||
(0)
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Manager

Relationship

Basically, during the whole Allscripts tenure, there was no executive involvement. Altera Digital...

Jan 2024
||
(0)
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Manager

Product

Although Paragon Clinicals initially doesn't seem very intuitive, the nurses really enjoy it. The...

Dec 2023
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(0)
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Manager

Loyalty, Product

One area for improvement in Paragon Clinicals would be the dashboards. They are not as up-to-date as...

Dec 2023
||
(0)
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Manager

Value

Every time the government says we need to add something, Altera Digital Health charges us for it. If...

Dec 2023
||
(0)
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Manager

Relationship, Operations

The knowledge of the level-one analysts at Altera Digital Health needs to be improved. Across the...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations, Product

With Paragon Clinicals, we have to do so many upgrades in a certain amount of time. Altera Digital...

Nov 2023
||
(0)
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