Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Our relationship with Altera Digital Health is still struggling. We came from an EMR where if I put...
Login or Create an Account to see details.
Operations, Product
When we started with the ambulatory side, I was a big advocate for Paragon Clinicals; I said the...
Login or Create an Account to see details.
Value
Whether Altera Digital Health avoids charging depends on what something is. For example, we have a...
Login or Create an Account to see details.
Relationship, Operations
Altera Digital Health sent out what they called a pit crew. They had people who were supposed to be...
Login or Create an Account to see details.
Loyalty, Product
We have updated to a newer version of Paragon Clinicals. In that version, we were supposed to be...
Login or Create an Account to see details.
Loyalty, Product
We changed from our previous vendor partly because the two systems, the hospital and the clinic...
Login or Create an Account to see details.
Product
I am not very likely to recommend Paragon Clinicals. We are struggling with a lot of things on the...
Login or Create an Account to see details.
Loyalty, Product
One of our patients who used to follow a provider who left a few years ago had prescription refills...
Login or Create an Account to see details.
Loyalty
Paragon Clinicals is a part of our long-term plans. We are looking at other medical records, but at...
Login or Create an Account to see details.
Relationship
The only thing I can say that we had positive with Altera Digital Health was there was a person who...
Login or Create an Account to see details.
Relationship, Product
We manage with Paragon Clinicals. I don't have any good words. Sometimes, the vendor knows that a...
Login or Create an Account to see details.
Culture, Relationship, Operations
A lot of times, the vendor will say something is fixed, but then we start testing and going through...
Login or Create an Account to see details.
Relationship
The vendor is such a big entity now, but every time we do something with them, all the people that...
Login or Create an Account to see details.
Relationship, Product
Inherently, Altera Digital Health doesn’t always listen. When people on our team notice where the...
Login or Create an Account to see details.
Relationship
Altera Digital Health has moved. The majority of the support staff used to be in our country, but it...
Login or Create an Account to see details.
Loyalty, Relationship
It seems like every time we do an upgrade or an update, Altera Digital Health may fix one thing and...
Login or Create an Account to see details.
Loyalty, Relationship
We have been on the Paragon Clinicals journey for quite some time. We started with McKesson, then we...
Login or Create an Account to see details.
Loyalty, Product
IV pump integration is not included in Altera Digital Health’s road map, partially because they are...
Login or Create an Account to see details.
Loyalty, Value
If someone were in a similar hospital doing what I'm doing today and the overall mission and vision...
Login or Create an Account to see details.
Product
Altera Digital Health has not kept all their promises about having a deeper integration between...
Login or Create an Account to see details.
Relationship
Altera Digital Health’s focus is putting users together rather than being the leader in the space....
Login or Create an Account to see details.
Loyalty, Product
Paragon Clinicals has some good things, but it has some bad things too. It has had a lot of...
Login or Create an Account to see details.
Relationship
Once Altera Digital Health gets to the point where they acknowledge that they need to help us, they...
Login or Create an Account to see details.
Operations, Value
Paragon Clinicals is cheap. Our most recent upgrade with Altera Digital Health was a lot better than...
Login or Create an Account to see details.
Product
We have had problems with Paragon Clinicals' performance, especially since the upgrade. The provider...
Login or Create an Account to see details.
Relationship
Altera Digital Health's support team does not get back to us on a problem promptly. They have a lot...
Login or Create an Account to see details.
Operations
Altera Digital Health doesn't do training. They have videos on customers' websites that they point...
Login or Create an Account to see details.
Culture
We are working with a few different integrations. Those are a little more complex than they should...
Login or Create an Account to see details.
Loyalty, Relationship
Altera Digital Health is a really good group of people. They have the best customer service...
Login or Create an Account to see details.
Loyalty, Relationship
We have a good relationship with Altera Digital Health’s leadership. We perhaps have advantages over...
Login or Create an Account to see details.
Relationship, Operations
The vendor's development and customer communication are lacking, as evidenced by the solutions...
Login or Create an Account to see details.
Relationship, Operations
Altera Digital Health’s service isn't always great. There is a disconnect in the knowledge base of...
Login or Create an Account to see details.
Relationship
Altera Digital Health is trying to engage more with users through phone calls and things. Sometimes,...
Login or Create an Account to see details.
Relationship
If we ask Altera Digital Health, they come on-site with a crew of experts and do a review process,...
Login or Create an Account to see details.
Loyalty
Altera Digital Health is changing to an Azure-based model. Instead of having major upgrades all the...
Login or Create an Account to see details.
Loyalty, Product
For hospitals of our size, Paragon Clinicals is an okay solution but not one that I would come out...
Login or Create an Account to see details.
Operations, Value
Altera Digital Health is not great at reaching out for training. If we reach out for training, they...
Login or Create an Account to see details.
Relationship
Altera Digital Health is clever enough not to make promises so that they don't have to break them....
Login or Create an Account to see details.
Product, Value
Altera Digital Health’s favorite thing to say is that the product is working as designed. They don't...
Login or Create an Account to see details.
Relationship, Product
For the systems we have to use, Altera Digital Health’s support has improved over the years. The...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor seems to be going through a lot of changes, and a lot of that probably has to do with the...
Login or Create an Account to see details.
Relationship
We have a really good relationship with the people at Altera Digital Health. There is a good balance...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Paragon Clinicals is currently undergoing a lot of change. There is a lot of talk about things that...
Login or Create an Account to see details.
Value
I feel nickel-and-dimed all the time with Altera Digital Health. There is a charge for everything.
Login or Create an Account to see details.
Product
The mobile CPOE process needs some work. The vendor has a mobile version, but it needs some help in...
Login or Create an Account to see details.
Loyalty
The vendor is just coming out with their document management system. Prior to that, they leveraged...
Login or Create an Account to see details.
Product
The core of the database is great. We can do a lot of things with it. We can get any piece of data...
Login or Create an Account to see details.
Loyalty, Product
With a lot of the new technologies, we still don't have integrations or a really clear pathway. The...
Login or Create an Account to see details.
Relationship
Basically, during the whole Allscripts tenure, there was no executive involvement. Altera Digital...
Login or Create an Account to see details.
Product
Although Paragon Clinicals initially doesn't seem very intuitive, the nurses really enjoy it. The...
Login or Create an Account to see details.
Loyalty, Product
One area for improvement in Paragon Clinicals would be the dashboards. They are not as up-to-date as...
Login or Create an Account to see details.
Value
Every time the government says we need to add something, Altera Digital Health charges us for it. If...
Login or Create an Account to see details.
Relationship, Operations
The knowledge of the level-one analysts at Altera Digital Health needs to be improved. Across the...
Login or Create an Account to see details.
Operations, Product
With Paragon Clinicals, we have to do so many upgrades in a certain amount of time. Altera Digital...
Login or Create an Account to see details.
Value
Paragon Clinicals is getting there, but the vendor is very slow getting it to where it needs to be....
Login or Create an Account to see details.
Loyalty, Product
There was a lot of strategic direction on the vendor’s part to build out certain parts of the...
Login or Create an Account to see details.
Product
Paragon Clinicals has been better since Altera Digital Health took over. Our last upgrade was...
Login or Create an Account to see details.
Product
Paragon Clinicals does the bare minimum. One of the problems is the old user interface with the old...
Login or Create an Account to see details.
Product
It would be nice to get to a place where Paragon Clinicals is able to be integrated and more API...
Login or Create an Account to see details.
Relationship
The vendor's support isn't good. Altera Digital Health has been trying more recently, but their...
Login or Create an Account to see details.
Operations, Product
When I train my doctors on Paragon Clinicals, they get a little depressed. The system is really old...
Login or Create an Account to see details.
Relationship
If I had a choice and money was not a question, I wouldn't buy Paragon Clinicals again because of...
Login or Create an Account to see details.
Relationship
The vendor may keep their promises, but it might take them years to get to them. Altera Digital...
Login or Create an Account to see details.
Loyalty
We are still with Paragon Clinicals for financial reasons. It is a huge lift to change an EHR. If I...
Login or Create an Account to see details.
Value
Altera Digital Health has not kept promises in development cycles, support, and financial costs....
Login or Create an Account to see details.
Relationship, Product
Altera Digital Health’s hosting is good, reliable, and secure. The application works.
Login or Create an Account to see details.
Relationship, Product
With Altera Digital Health, there are always defects and new releases, and they are slow to remedy...
Login or Create an Account to see details.
Relationship
Altera Digital Health really works at integration. They will call us to keep us informed. Altera...
Login or Create an Account to see details.
Product
The system's ease of use is better from a physician's perspective than it is from a nurse's...
Login or Create an Account to see details.
Operations, Product, Value
Altera Digital Health’s upgrades require a lot of internal resources, and we are required to test...
Login or Create an Account to see details.
Operations
The vendor's training used to be a lot better, and the vendor used to provide dedicated time. We...
Login or Create an Account to see details.
Product
Recently, I have had some major complaints and have grumbled about getting data out of the system...
Login or Create an Account to see details.
Relationship, Product
There have been some improvements to Paragon Clinicals. I had a call with some of the upper-level...
Login or Create an Account to see details.
Loyalty, Product
The product is our EMR system, and I certainly like the solution more than some of my colleagues. My...
Login or Create an Account to see details.
Product
I like the modules in Paragon Clinicals that I use as far as the processes go. I hear concerns from...
Login or Create an Account to see details.
Value
I don't know what I would say about buying Paragon Clinicals again. Altera Digital Health charges...
Login or Create an Account to see details.
Relationship
Since McKesson sold the product to Allscripts, the support for the Paragon applications has been...
Login or Create an Account to see details.
Culture, Relationship
We have brought up concerns with the vendor about not just their technology designs but also their...
Login or Create an Account to see details.
Product
We have had some challenges with certain other solutions, but a lot of our problems occur because of...
Login or Create an Account to see details.
Value
With Paragon Clinicals, we are nickel-and-dimed or dollar-and-ten-dollared. We struggle with Altera...
Login or Create an Account to see details.
Loyalty
Paragon Clinicals is pretty consistent in its overall product quality. It has some known faults that...
Login or Create an Account to see details.
​
Featured Report
Preferences