Paragon Clinicals Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Loyalty, Relationship

The vendor seems to be going through a lot of changes, and a lot of that probably has to do with the...

Feb 2024
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Director

Relationship

We have a really good relationship with the people at Altera Digital Health. There is a good balance...

Feb 2024
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Director

Loyalty, Relationship, Product

Paragon Clinicals is currently undergoing a lot of change. There is a lot of talk about things that...

Feb 2024
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Director

Value

I feel nickel-and-dimed all the time with Altera Digital Health. There is a charge for everything.

Feb 2024
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Manager

Product

The mobile CPOE process needs some work. The vendor has a mobile version, but it needs some help in...

Jan 2024
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Manager

Loyalty

The vendor is just coming out with their document management system. Prior to that, they leveraged...

Jan 2024
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Manager

Product

The core of the database is great. We can do a lot of things with it. We can get any piece of data...

Jan 2024
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Manager

Loyalty, Product

With a lot of the new technologies, we still don't have integrations or a really clear pathway. The...

Jan 2024
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Manager

Relationship

Basically, during the whole Allscripts tenure, there was no executive involvement. Altera Digital...

Jan 2024
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Manager

Product

Although Paragon Clinicals initially doesn't seem very intuitive, the nurses really enjoy it. The...

Dec 2023
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Manager

Loyalty, Product

One area for improvement in Paragon Clinicals would be the dashboards. They are not as up-to-date as...

Dec 2023
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Manager

Value

Every time the government says we need to add something, Altera Digital Health charges us for it. If...

Dec 2023
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Manager

Relationship, Operations

The knowledge of the level-one analysts at Altera Digital Health needs to be improved. Across the...

Dec 2023
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Analyst/Coordinator

Operations, Product

With Paragon Clinicals, we have to do so many upgrades in a certain amount of time. Altera Digital...

Nov 2023
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CIO

Value

Paragon Clinicals is getting there, but the vendor is very slow getting it to where it needs to be....

Sep 2023
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CIO

Loyalty, Product

There was a lot of strategic direction on the vendor’s part to build out certain parts of the...

Sep 2023
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CIO

Product

Paragon Clinicals has been better since Altera Digital Health took over. Our last upgrade was...

Sep 2023
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CIO

Product

Paragon Clinicals does the bare minimum. One of the problems is the old user interface with the old...

Sep 2023
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CIO

Product

It would be nice to get to a place where Paragon Clinicals is able to be integrated and more API...

Sep 2023
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Nurse

Relationship

The vendor's support isn't good. Altera Digital Health has been trying more recently, but their...

Aug 2023
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Nurse

Operations, Product

When I train my doctors on Paragon Clinicals, they get a little depressed. The system is really old...

Aug 2023
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Nurse

Relationship

If I had a choice and money was not a question, I wouldn't buy Paragon Clinicals again because of...

Aug 2023
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Nurse

Relationship

The vendor may keep their promises, but it might take them years to get to them. Altera Digital...

Aug 2023
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CIO

Loyalty

We are still with Paragon Clinicals for financial reasons. It is a huge lift to change an EHR. If I...

Aug 2023
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CIO

Value

Altera Digital Health has not kept promises in development cycles, support, and financial costs....

Aug 2023
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CIO

Relationship, Product

Altera Digital Health’s hosting is good, reliable, and secure. The application works.

Aug 2023
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CIO

Relationship, Product

With Altera Digital Health, there are always defects and new releases, and they are slow to remedy...

Aug 2023
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Nurse

Relationship

Altera Digital Health really works at integration. They will call us to keep us informed. Altera...

Aug 2023
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Nurse

Product

The system's ease of use is better from a physician's perspective than it is from a nurse's...

Aug 2023
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Manager

Operations, Product, Value

Altera Digital Health’s upgrades require a lot of internal resources, and we are required to test...

Aug 2023
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Manager

Operations

The vendor's training used to be a lot better, and the vendor used to provide dedicated time. We...

Aug 2023
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Manager

Product

Recently, I have had some major complaints and have grumbled about getting data out of the system...

Aug 2023
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Manager

Relationship, Product

There have been some improvements to Paragon Clinicals. I had a call with some of the upper-level...

Aug 2023
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Manager

Loyalty, Product

The product is our EMR system, and I certainly like the solution more than some of my colleagues. My...

Aug 2023
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Manager

Product

I like the modules in Paragon Clinicals that I use as far as the processes go. I hear concerns from...

Aug 2023
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Manager

Value

I don't know what I would say about buying Paragon Clinicals again. Altera Digital Health charges...

Aug 2023
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Director

Relationship

Since McKesson sold the product to Allscripts, the support for the Paragon applications has been...

Aug 2023
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Director

Culture, Relationship

We have brought up concerns with the vendor about not just their technology designs but also their...

Aug 2023
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Director

Product

We have had some challenges with certain other solutions, but a lot of our problems occur because of...

Aug 2023
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CIO

Value

With Paragon Clinicals, we are nickel-and-dimed or dollar-and-ten-dollared. We struggle with Altera...

Aug 2023
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CIO

Loyalty

Paragon Clinicals is pretty consistent in its overall product quality. It has some known faults that...

Aug 2023
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Analyst/Coordinator

Culture, Loyalty, Product, Value

Our providers are not really happy with the product as it is. They really do not like a lot of what...

Jun 2023
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Analyst/Coordinator

Relationship

The vendor stays updated on our vulnerability scanner area and on the National Employer Health...

Jun 2023
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Analyst/Coordinator

Relationship

The vendor could involve more clinical people and not just programmers. I am not computer savvy. I...

Jun 2023
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Analyst/Coordinator

Operations

Our initial training was good, but it was very fast because the vendor had to get onto the next...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

If there's an issue going on, the vendor promises us they will do something. It takes a while for...

Jun 2023
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Analyst/Coordinator

Value

We would definitely purchase Paragon Clinicals again. We know the system and the vendor's people.

Jun 2023
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Analyst/Coordinator

Operations

We got very little training from Altera Digital Health for our most recent upgrade. We get a couple...

Jun 2023
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Analyst/Coordinator

Product

If a provider or patient goes to a big facility, they may be using a different EMR system than our...

Jun 2023
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Analyst/Coordinator

Operations

When the vendor gives us new technology, they come out to help and train us. For little items, they...

Jun 2023
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Analyst/Coordinator

Relationship

Altera Digital Health should definitely focus on the issues our providers bring up. A lot of the...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

When we first started out, we had on-site implementation consultants who were helpful and told us we...

Jun 2023
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Analyst/Coordinator

Value

The vendor had to shut a particular service down while they worked on it. We couldn’t use it for a...

Jun 2023
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Analyst/Coordinator

Relationship, Product

There are so many glitches and bugs in the system. For example, the system isn’t correctly recording...

Jun 2023
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Analyst/Coordinator

Product

The providers and nurses all feel that Paragon Clinicals is very clicky. I have to go into one place...

Jun 2023
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Analyst/Coordinator

Relationship, Product

There are a lot of bugs that aren’t projected to be fixed until the next version, but we are still...

Jun 2023
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CIO

Loyalty, Value

We would like to be off of Paragon Clinicals and with another vendor, but that is out of our price...

May 2023
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CIO

Culture, Value

I have been requesting for a while for us to renegotiate the contract for Paragon Clinicals. We got...

May 2023
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CIO

Relationship

There was a situation in the past where we lost our connection. We have a dedicated line with Altera...

May 2023
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CIO

Product, Value

With all products, we get mileage out of how we use them and our commitment to using them. We have...

May 2023
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CIO

Loyalty, Product

Right now, the way in which we access Paragon Clinicals is through a Citrix storefront, and modern...

May 2023
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Manager

Product

From my position, I liked that our reports could drill down and be filtered in the system. From our...

May 2023
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Manager

Operations

When we implemented the system, we ended up hiring a company to assist us. That was definitely worth...

May 2023
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Manager

Product, Value

Altera Digital Health does skill and performance tests every quarter for clinicians, nurses, and...

May 2023
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Manager

Relationship

We had a meeting with the vendor to talk about what we needed. That was beneficial. Altera Digital...

May 2023
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Analyst/Coordinator

Relationship

We have regular meetings with Altera Digital Health. We have our own tickets and Altera Digital...

May 2023
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Analyst/Coordinator

Relationship, Product

Altera Digital Health keeps merging with other companies, and there has been a lot of change.

May 2023
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Analyst/Coordinator

Relationship, Product

Altera Digital Health is trying to improve the product every now and then. They have people involved...

May 2023
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Director

Relationship, Relationship, Product, Product

We sometimes feel that Altera Digital Health should keep up with the technology quicker. For...

Apr 2023
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Director

Relationship, Relationship

We hear back from Altera Digital Health on tickets. However, some tickets get done superfast, and...

Apr 2023
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Director

Value, Value

Paragon Clincials is not the most expensive product out there, but it is also not the product that...

Apr 2023
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Director

Loyalty, Loyalty

I definitely think Altera Digital Health is moving in the right direction.

Apr 2023
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Director

Operations, Operations

Altera Digital Health's training is lacking a little. I am working with them to try to get some...

Apr 2023
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Director

Product, Product

Everybody in healthcare uses HL7, so those interfaces go fine in Paragon Clinicals. We also have...

Apr 2023
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CIO

Loyalty, Relationship

Altera Digital Health doesn't keep their promises about the time frames for when they will build and...

Mar 2023
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CIO

Product

Paragon Clinicals needs to be easier for the end user to customize and use; the product needs to...

Mar 2023
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Manager

Relationship

When it comes to the vendor's effectiveness during certain upgrades, the support team is present and...

Mar 2023
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Manager

Product

The product works. We just have to find workarounds in the system for some of the things we intend...

Mar 2023
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Manager

Loyalty, Product

Since the product is an EHR, we expect it to be interoperable with a host of products, but it is...

Mar 2023
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Manager

Relationship

We mostly use the web support team, and they probably average anywhere from a three- to four-day...

Mar 2023
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Manager

Relationship

It would be nice if the vendor would let us know about known issues in current versions in a more...

Mar 2023
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Manager

Relationship, Operations

The program works, but it requires a lot of manual support from the client organization. If a...

Mar 2023
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Manager

Loyalty

If nothing else, the product is constant. It just chugs along. Unless our new upgrades have...

Mar 2023
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Manager

Relationship, Product

The product is very limited. I don't know whether that is the vendor’s fault or whether that is just...

Mar 2023
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Manager

Relationship

The vendor is careful not to make promises. Whenever we go through the prep time for an upgrade, we...

Mar 2023
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Manager

Relationship

Some of the vendor’s senior-level support analysts are very good. Those people are probably at about...

Mar 2023
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