Paragon Clinicals Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Value
Altera Digital Health wants to charge us for everything. If we need help with modules or if want to...
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Value
Paragon Clinicals works well enough. We are able to use its services to take care of patients. That...
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Operations, Product
Paragon Clinicals' software upgrades happen as they are supposed to. We recently did an upgrade that...
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Operations
Altera Digital Health's training model is a teach-the-teacher model, and then the new teacher will...
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Loyalty, Product
Paragon Clinicals is clunky. Sometimes, we can get the end results that we are supposed to, but that...
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Product, Value
Paragon Clinicals is a little clunky when it comes to interfacing with other modules or providing...
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Product
We would like CMS billing to be a little more streamlined in Paragon Clinicals because right now,...
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Relationship
In general, Paragon Clinicals is okay as an EHR for what it has to offer. All EHRs have problems,...
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Relationship
Our Altera Digital Health account representative does a really nice job of trying to keep us...
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Product
I like Altera Digital Health, and the providers like their documentation in Paragon Clinicals. Also,...
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Culture, Relationship
The vendor tries to keep their promises, but they have been neglected for so long. They were bought...
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Value
Every time Altera Digital Health comes up with something new, we have to pay for it. Everything is...
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Loyalty, Value
We are looking at other products, so I am not sure if Paragon Clinicals is part of our long-term...
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Loyalty, Operations
The vendor has been much better at keeping their promises in the last two years. Altera Digital...
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Loyalty, Relationship
I want Altera Digital Health to get their support staff to understand the software a bit better....
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Loyalty
There has 100% been a difference in how the vendor works now compared to how they were before the...
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Culture, Value
With our experience, Paragon Clinicals and the cost don't lead to something that we would keep long...
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Product
This kind of system has to do with patient safety, and end users use it every single day, so we want...
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Culture, Operations
Altera Digital Health brought in a team to evaluate everything that we needed, and there has been...
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Relationship
We use all hospital-based features in Paragon Clinicals. Recently, there have been some changes over...
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Relationship
Altera Digital Health has done a good job with after-hours support, but the support could always be...
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Product
There are some bugs in the ordering tab and other stuff we are working through, and it would be nice...
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Relationship, Product
Most of the time, Altera Digital Health is pretty good about keeping promises. Of course, I can't...
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Value
There are some things in Paragon Clinicals that have extra fees, even though I think those things...
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Operations, Product
Upgrades for Paragon Clinicals are normally very good. They are available to us. Altera Digital...
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Loyalty, Product
Altera Digital Health has a lot of cool things coming with Paragon Denali, and when it is delivered,...
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Relationship
I love that I can reach out to my customer service executive or anyone at Altera Digital Health and...
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Loyalty, Relationship
Altera Digital Health does keep all their promises, even more so now that they are owned by Harris...
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Loyalty, Relationship
The first thing Altera Digital Health did when they got bought by Harris Healthcare was have a pit...
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Loyalty, Product
When I launch Paragon Clinicals, it takes so long to launch because it goes through security through...
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Loyalty, Product
In Paragon Clinicals, maybe we want some enhancements, changes, or a search feature. Maybe there is...
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Loyalty
The vendor has service after the sale. Their CEO came from Harris Healthcare, so there is new...
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Value
Altera Digital Health does avoid charging for every little thing. I would pay more for Paragon...
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Loyalty, Product
I don't have issues with Paragon Clinicals' ease of use, but I know our staff does as the end users....
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Loyalty, Value
Paragon Clinicals is so much cheaper than other EMRs. I understand that today, Epic's product is...
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Value
With Paragon Denali being compartmentalized and with the power of the cloud, I'm so confident that...
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Loyalty, Product
There are a few things we want to see changed with Paragon Clinicals. It doesn't have a full ER...
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Loyalty, Product
We haven't really seen or worked with Altera Digital Health’s new Paragon Denali product. Based on...
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Operations
Altera Digital Health has supposedly improved their training, but that hasn't been conveyed to us by...
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Loyalty
Altera Digital Health's path with Paragon Clinicals is that they are moving it into their new...
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Loyalty
What I like most about Paragon Clinicals is the familiarity of it. We have gone through a lot of...
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Relationship, Product
I would have to just say that Altera Digital Health doesn't promote Paragon Clinicals. We don't even...
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Value
Altera Digital Health is not afraid to send me an invoice. It isn't so much that they...
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Loyalty, Relationship, Product
There are some AI components that could be put into the product, and Altera Digital Health plans on...
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Loyalty
Right now, we are evaluating another vendor, and I have been working through that process with...
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Value
Altera Digital Health charges us for upgrades, but that is pretty much standard practice. We get...
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Relationship, Operations
When something new comes out, Altera Digital Health usually makes it available. They communicate...
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Loyalty
We have a good relationship with Altera Digital Health, and financially, we have so much invested in...
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Product
We are running into some issues with some CMS reporting tools that we are not able to use through...
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Operations
Altera Digital Health does a good job with training. They have meetings where they go over CMS...
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Product
Paragon Clinicals works the way the vendor says it does. But I have watched a provider work on...
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Relationship
I had to call my Altera Digital Health salesperson after-hours because I couldn't get anyone else to...
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Product
Overall, Paragon Clinicals is a decent product. The core of the product is decent, but Altera...
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Relationship
I would like the vendor to be more proactive about budgeting. I struggle with budgeting. The vendor...
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Relationship
Altera Digital Health has not kept up with new technology very well in the past few years. We...
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Relationship
I have had very little executive involvement since the vendor became Altera Digital Health. We do...
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Product
The vendor’s upgrades could improve if they could simplify the upgrade process. There is a lot of...
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Loyalty
Altera Digital Health is struggling with a lot of the interoperability stuff. We just are not able...
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Operations, Product
We are doing okay as far as Paragon Clinicals is concerned, but there is a bit of an issue with our...
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Loyalty, Relationship
Paragon Clinicals definitely needs some more optimization. Altera Digital Health is getting there....
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Product
We would like to see some better integration with the charting and the different places where either...
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Product
I would like to see Altera Digital Health update their applications. I know they are working on...
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Operations, Value
We have paid Altera Digital Health for additional training in different areas, but I feel like that...
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Product
Some of the charting that we are doing in Paragon Clinicals is duplicated. If we chart something...
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Product
A strength of Paragon Clinicals is customization because our facility operates in our own way, and...
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Loyalty, Relationship
I want to say the vendor doesn’t keep all promises because of history. Some things were overpromised...
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Loyalty, Product
I am not fully satisfied with the functionality meeting all our needs because we need nurse...
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Relationship, Operations
The overall product quality is getting much better over the last year and a half. It really started...
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Value
The vendor could provide more value for the price with their interfaces and integrations. If I had a...
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Operations
Where the vendor could have supported us better with their implementation services would be their...
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Product
Things are weird with Paragon Clinicals just because every facility uses it differently. With a...
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Product, Value
Delivering new technology is a waiting game. The vendor is trying to develop, and they are trying to...
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Value
Some people love the product, and some people hate it. As someone who has worked with it as long as...
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Product
Paragon Clinicals has gotten better over the years. I do like the fact that, regardless of what...
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Product
I work a little bit in Paragon Clinician Hub, but I use it very little. It is a little antiquated...
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Product
We transitioned from using physician documents in Paragon Clinicals under PhysDoc to using clinician...
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Relationship, Product
The perception of Paragon Clinicals has its ups and downs. So much of the industry is on Epic, so...
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Relationship
I have been on a few different things that we have had issues with when our IT department was...
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Relationship
The executive involvement that we have received from Altera Digital Health has been outstanding....
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Culture, Value
Paragon Clinicals is a little pricier than some other systems that we are using. I understand that...
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Product
We would like to reduce the clicks in Paragon Clinicals and focus on the provider to get click...
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Loyalty, Relationship
Altera Digital Health is working toward doing the right things. Paragon Clinicals is a good product,...
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Loyalty
Paragon Clinicals is part of our plans for the foreseeable future, but that is complicated. We have...
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Operations
Altera Digital Health’s implementation teams need a lot of work, especially with current customers....
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Relationship
We get regular updates from Altera Digital Health if there are big things. Their executive...
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Relationship
The support is bad. We have contracted with a company that works for Altera Digital Health. If we...
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Relationship
When we are working with a company that knows we have had lots of complaints and lots of problems,...
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Relationship
Our relationship with Altera Digital Health is still struggling. We came from an EMR where if I put...
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Operations, Product
When we started with the ambulatory side, I was a big advocate for Paragon Clinicals; I said the...
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Value
Whether Altera Digital Health avoids charging depends on what something is. For example, we have a...
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Relationship, Operations
Altera Digital Health sent out what they called a pit crew. They had people who were supposed to be...
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Loyalty, Product
We have updated to a newer version of Paragon Clinicals. In that version, we were supposed to be...
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Loyalty, Product
We changed from our previous vendor partly because the two systems, the hospital and the clinic...
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Product
I am not very likely to recommend Paragon Clinicals. We are struggling with a lot of things on the...
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Loyalty, Product
One of our patients who used to follow a provider who left a few years ago had prescription refills...
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Loyalty
Paragon Clinicals is a part of our long-term plans. We are looking at other medical records, but at...
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Relationship
The only thing I can say that we had positive with Altera Digital Health was there was a person who...
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Relationship, Product
We manage with Paragon Clinicals. I don't have any good words. Sometimes, the vendor knows that a...
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Culture, Relationship, Operations
A lot of times, the vendor will say something is fixed, but then we start testing and going through...
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Relationship
The vendor is such a big entity now, but every time we do something with them, all the people that...
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Relationship, Product
Inherently, Altera Digital Health doesn’t always listen. When people on our team notice where the...
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Relationship
Altera Digital Health has moved. The majority of the support staff used to be in our country, but it...
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Loyalty, Relationship
It seems like every time we do an upgrade or an update, Altera Digital Health may fix one thing and...
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Loyalty, Relationship
We have been on the Paragon Clinicals journey for quite some time. We started with McKesson, then we...
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Loyalty, Product
IV pump integration is not included in Altera Digital Health’s road map, partially because they are...
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Loyalty, Value
If someone were in a similar hospital doing what I'm doing today and the overall mission and vision...
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Product
Altera Digital Health has not kept all their promises about having a deeper integration between...
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Relationship
Altera Digital Health’s focus is putting users together rather than being the leader in the space....
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Loyalty, Product
Paragon Clinicals has some good things, but it has some bad things too. It has had a lot of...
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Relationship
Once Altera Digital Health gets to the point where they acknowledge that they need to help us, they...
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Operations, Value
Paragon Clinicals is cheap. Our most recent upgrade with Altera Digital Health was a lot better than...
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Product
We have had problems with Paragon Clinicals' performance, especially since the upgrade. The provider...
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Relationship
Altera Digital Health's support team does not get back to us on a problem promptly. They have a lot...
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Operations
Altera Digital Health doesn't do training. They have videos on customers' websites that they point...
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Culture
We are working with a few different integrations. Those are a little more complex than they should...
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Loyalty, Relationship
Altera Digital Health is a really good group of people. They have the best customer service...
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Loyalty, Relationship
We have a good relationship with Altera Digital Health’s leadership. We perhaps have advantages over...
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Relationship, Operations
The vendor's development and customer communication are lacking, as evidenced by the solutions...
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Relationship, Operations
Altera Digital Health’s service isn't always great. There is a disconnect in the knowledge base of...
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Relationship
Altera Digital Health is trying to engage more with users through phone calls and things. Sometimes,...
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Relationship
If we ask Altera Digital Health, they come on-site with a crew of experts and do a review process,...
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Loyalty
Altera Digital Health is changing to an Azure-based model. Instead of having major upgrades all the...
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