Sunrise Acute Care (Global) Commentary

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There is more demand to work closer with certain teams. Sunrise Acute Care needs to be more...

Some things with Altera Digital Health are just really slow to get done. We wonder if the vendor...

I'd like Altera Digital Health to be up front; it should be clear from the beginning what the cost...

Altera Digital Health needs to focus more on community, efficiency, and clinical correspondence....

There is a lot being done on the US scene that could be translated into our country's scene. The AI...

We need caseload management in Sunrise Acute Care so people know who their caseload patients are and...

Altera Digital Health's delivery has declined over the last few years, probably due to the change in...

As far as EPR suppliers go, I would not say Altera Digital Health is the best. At first, I was...

Since we went live, it feels like there has been a big change in the way the vendor finances...

The issue I have with Altera Digital Health is that they will bring us strategy or guidance, but we...

Altera Digital Health is not moving quickly enough for the digital world. They are dealing with the...

The system works well for outpatients because it is a base product for an acute organization set in...

We have had an issue with charges from Altera Digital Health recently. One deliverable of a recent...

When we do have an issue, the support team from Altera Digital Health resolves it, and they are a...

Altera Digital Health has tried to move into much more of a partnership model in the last year and a...

Altera Digital Health's biggest strength is the feeling that we are working in partnership with...

The overall stability of the solution is strong. The ability to tailor and customize the...

A change Altera Digital Health could make would be leading on localization for our area and building...

Altera Digital Health's strengths are that they have good people and a commitment to help. I like...

Altera Digital Health needs to develop clear value and savings from the investment in new modules...

What I like most about the product is its good tab integration with other solutions, including the...

The biggest opportunities for product improvement are developing a modern interface and making...

If I could recommend one or two specific changes to improve the customer experience, I would say the...

The vendor’s biggest strengths include their excellent engagement from the project management and...

We are starting to exit our contractual commitments to deploy, and we are then just a...

Altera Digital Health struggles to react to regional requirements, but the requirements aren't...

When we bought Sunrise Acute Care, we bought a series of core training modules for digital staff so...

Altera Digital Health has a really good solution for logging support tickets, and they are very good...

With Altera Digital Health, we have achieved the return on investment in our business case, but our...

Out of the box, Sunrise Acute Care's functionality is okay. But the configurability and...

We have regulatory and statutory reporting. The way we build our Sunrise Acute Care environment does...

If I could do everything over again with Sunrise Acute Care, I would start from a point of...

I would not buy Sunrise Acute Care again because of the core flexibility we are starting to lose...

We aren't currently integrated, but that is not a Sunrise Acute Care problem. We are currently...

I think Altera Digital Health did everything they said they would do for us. The limitations of the...

Altera Digital Health led a large effort to train staff. The formal training modules were not fit...

There is a lot of need for external reporting, and we are still not getting that from Sunrise Acute...

We have urgent items from months ago that remain outstanding with Altera Digital Health. There is a...

A major issue with Sunrise Acute Care is the outpatient and inpatient interface. We bought a system...

Some elements of Sunrise Acute Care work well. The theater management system, after significant...

We are still working on our very dinosaur PAS. Altera Digital Health has an umbrella concept that is...

Most of our clinicians use iPads, alongside fixed workstations, to access our clinical systems. The...

When we are being asked to put more money into Sunrise Acute Care to do the things we thought it was...

The main thing at the moment is for us to truly understand what it is that we want Sunrise Acute...

The training program for Sunrise Acute Care was extremely patchy and didn't do what it needed to. It...

We chose Sunrise Acute Care because it was going to give us quite a lot of added value over some of...

Many of the things Sunrise Acute Care was supposed to do, like give us data that we could...

Overall, the product is good, and in a year, we will likely have many more benefits from it. We need...

The vendor's people are very friendly, nice, and well organized, but in terms of being empowered to...

Currently, all the tickets we raised in our optimization box for Sunrise Acute Care, including those...

The mobile app is not up-to-date, and this is a key detriment. I would also like more clarity on the...

The partnership is working well now. People are skilled, but there are not enough of them when we...

Our experience with Altera Digital Health has been really positive. The vendor has changed beyond...

Altera Digital Health is not quite so good at regulatory stuff. Often, there are regulatory things...

Altera Digital Health absolutely does not avoid charging for every little thing. Everything comes...

We had a particularly difficult upgrade with Altera Digital Health. However, the last couple have...

Sometimes the design of the solution is clunky. Altera Digital Health knows that, and they made real...

Altera Digital Health has a really good vision, but often things like a certain AI software, which...

Altera Digital Health has really good support. They absolutely work with us in partnership. Even if...

Altera Digital Health is less proactive than I would like. My own technology team is probably closer...

In my role, I use Sunrise Acute Care mainly for the validation of new things. I also use it to test,...

I think Altera Digital Health wants to keep all promises, and that is enough for me. However, I have...

Integration is probably my bugbear with Altera Digital Health. Sunrise Acute Care has difficulty...

Altera Digital Health does not avoid charging for every little thing. I think they are extortionate....

The product design is questionable, although the stability and reliability are good. However, we had...

I recommend Altera Digital Health to others, but with a spiel to prep them and give them a level of...

Three years ago, I would have said that the solution only met a few of our local needs, but now I...

One of the main needs Sunrise Acute Care isn’t meeting for us is having things at the patient level...

There is room for improvement with the solution's ease of use. Altera Digital Health delivers on a...

Altera Digital Health's support people will listen, and they trust us. I have worked with lots of...

The vendor has a significant opportunity in terms of making a full mobile solution.

To enhance the customer experience, the vendor should proactively provide national standards content...

Altera Digital Health has good customer service at all levels.

One of the vendor's major opportunities for product improvement is to accelerate the release of new...

To improve our experience as a customer, the vendor could provide more on-site support and deliver...

One of the vendor's key strengths is the effectiveness of their communication channels with...

Charting is the biggest area of opportunity for Altera Digital Health. It would be great if we could...

The thing with Altera Digital Health is that they sit under the Harris Healthcare group, and Harris...

To continue to serve us as we need, Altera Digital Health should continue to have constant...

There is more and more coming through from an AI point of view. A lot of things come through and...

Altera Digital Health has created a mobile app for Sunrise Acute Care, but it needs to be developed...

Sunrise Acute Care is a very joined-up solution that provides ease of use for the end user, and it...

The vendor’s biggest strengths are their strong locally based staff members who understand our...

A couple of changes that would improve my experience as a customer would be if the vendor would work...

I like the product's flexibility and configurability.

The biggest opportunities for product improvement are building government localization into the core...