Sunrise Acute Care (Global) Commentary
Filtered view: (Europe)

Subject Expert
Everton Santos
SRU Manager
KLAS SRU Manager - Everton Santos
 
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User Commentary

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Director

Loyalty

We have deployed the solution quickly and successfully. The vendor has supported our vision to...

Apr 2024
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Director

Relationship

Altera Digital Health is really good at executive involvement; they have some really good people who...

Feb 2024
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Director

Product

Altera Digital Health's product comes with a blueprint, or a set of tools and forms that we can...

Feb 2024
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(0)
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Director

Operations, Product

The first time a user logs on, the screen looks quite complex. Altera Digital Health does training,...

Feb 2024
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Director

Product

The product is flexible and stable. There is a good community of practices here where we can share...

Feb 2024
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Director

Product

There could be improvements around mobility and small-form devices like phones and iPads. There is a...

Feb 2024
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CMIO

Operations, Product

Ideally, we would like the ability to learn from other Sunrise Acute Care users and adopt best...

Dec 2023
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CMIO

Product

The system is aging, and there is little substantial innovation or development. We do see small...

Dec 2023
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Director

Product

The most important improvement that Altera Digital Health could make would be providing a community...

Oct 2023
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Director

Loyalty

There are lots of bits of stuff that the product doesn’t do, so we need to purchase separate modules...

Aug 2023
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Director

Product

Sunrise Acute Care is not great in terms of community-based functionality. The system isn't very...

Aug 2023
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Director

Relationship

Our contact person has visited us frequently, so that has massively changed things. We don't tend to...

Aug 2023
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Director

Product

In terms of clinical solutions, Altera Digital Health is a little light on their admin and...

Aug 2023
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Director

Relationship

Our relationship with Altera Digital Health has changed quite considerably within the past several...

Aug 2023
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Director

Product

Our ability to link in with other solutions as we need to is much more flexible with Sunrise Acute...

Aug 2023
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Director

Product

There are some gaps in the product’s functionality, and the gaps are fundamentally a bit of a...

Aug 2023
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Director

Product

We definitely have seen transformations and outcomes from the delivery of the product, but there is...

Aug 2023
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VP/Other Executive

Relationship, Product

For several years now, we have been told certain components would be getting redeveloped. For...

Jul 2023
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VP/Other Executive

Culture, Value

We pay for an agreed-upon support package, and the package is reasonable and within the scope of...

Jul 2023
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VP/Other Executive

Relationship, Operations, Product

Over the last several months, we have tried a few times to upgrade the product, and we have had real...

Jul 2023
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VP/Other Executive

Relationship, Value

Altera Digital Health positions themselves as a cheap and cheerful EPR vendor, and that shows in the...

Jul 2023
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VP/Other Executive

Product

I don't understand the technicality of the system, but there are some problems with the database...

Jul 2023
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VP/Other Executive

Relationship, Product

Internally, we can handle lots of things ourselves, but we run into issues when we face things...

Jul 2023
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VP/Other Executive

Product

The mobile app for Sunrise Acute Care is unusable for any of our staff. Half of the app is colored...

Jul 2023
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VP/Other Executive

Product

Sunrise Acute Care’s core functionality is there, and the system is grand. There are no problems...

Jul 2023
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(0)
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Director

Relationship, Product

In a short period, several things the vendor has worked on have failed accreditation here. We have...

Jun 2023
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Director

Operations

We have our own training team internally, and Altera Digital Health doesn’t help with training.

Jun 2023
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(0)
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Director

Product

Altera Digital Health needs to better integrate their modules so the modules aren't standalone...

Jun 2023
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(0)
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Director

Culture

The vendor doesn’t keep all of their promises; the vendor has already told us that, going forward,...

Jun 2023
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Director

Relationship, Product

Altera Digital Health didn't actually present their strategic growth map to us. The vendor should...

Jun 2023
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(0)
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Director

Product

The system connects to our patient administration system, but some things haven't been done. For...

Jun 2023
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(0)
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Director

Product

Because a lot of the modules are meant to be bought and then configured, we end up doing a lot of...

Jun 2023
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