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Sunrise Acute Care (Global) Commentary
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Everton Santos
SRU Manager
KLAS SRU Manager - Everton Santos
 
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User Commentary

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Director

Operations

With Sunrise Acute Care, we got something out of the box that was very basic and minimal, and we had...

Jun 2024
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Director

Loyalty, Product

As we implemented Sunrise Acute Care, we found things that were particularly unsafe. We have order...

Jun 2024
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Director

Product

We were hoping to have a much better UI with Sunrise Acute Care, but having had an initial look at...

Jun 2024
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Director

Product

One bit that we really did want to see from Sunrise Acute Care was the barcoding. If someone is...

Jun 2024
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Director

Relationship, Product

There is a lot of uncertainty about what Altera Digital Health offers, and there is a lot of toing...

Jun 2024
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Director

Relationship, Product

Altera Digital Health is building new proposals around working in conjunction with trusts that have...

Jun 2024
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Director

Loyalty

Altera Digital Health was talking about bringing out their new iteration of the PAS. They were going...

Jun 2024
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Director

Loyalty, Relationship

I understand that the vendor is going to have an international development team to help with updates...

Jun 2024
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Director

Culture

We sometimes have national recalls of things that we have used, and so to be able to then identify...

Jun 2024
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Director

Relationship

The overwhelming feeling is that we get a lot of support from Altera Digital Health if we are...

Jun 2024
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Director

Relationship, Product

The product doesn't work as promised. Altera Digital Health hasn’t met any of the promises that the...

Jun 2024
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Director

Product

The vendor has a PAS, which is where we log all our patients and get paid for all of our activities,...

Jun 2024
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Director

Loyalty

We have deployed the solution quickly and successfully. The vendor has supported our vision to...

Apr 2024
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Director

Relationship

Altera Digital Health is really good at executive involvement; they have some really good people who...

Feb 2024
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Director

Product

Altera Digital Health's product comes with a blueprint, or a set of tools and forms that we can...

Feb 2024
||
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Director

Operations, Product

The first time a user logs on, the screen looks quite complex. Altera Digital Health does training,...

Feb 2024
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Director

Product

The product is flexible and stable. There is a good community of practices here where we can share...

Feb 2024
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Director

Product

There could be improvements around mobility and small-form devices like phones and iPads. There is a...

Feb 2024
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CMIO

Operations, Product

Ideally, we would like the ability to learn from other Sunrise Acute Care users and adopt best...

Dec 2023
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CMIO

Product

The system is aging, and there is little substantial innovation or development. We do see small...

Dec 2023
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Director

Product

The most important improvement that Altera Digital Health could make would be providing a community...

Oct 2023
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Director

Relationship

We have regular meetings with Altera Digital Health, and we feel like a valued customer. We do have...

Oct 2023
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Director

Loyalty

There are lots of bits of stuff that the product doesn’t do, so we need to purchase separate modules...

Aug 2023
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(0)
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Director

Product

Sunrise Acute Care is not great in terms of community-based functionality. The system isn't very...

Aug 2023
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Director

Relationship

Our contact person has visited us frequently, so that has massively changed things. We don't tend to...

Aug 2023
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Director

Product

In terms of clinical solutions, Altera Digital Health is a little light on their admin and...

Aug 2023
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Director

Relationship

Our relationship with Altera Digital Health has changed quite considerably within the past several...

Aug 2023
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(0)
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Director

Product

Our ability to link in with other solutions as we need to is much more flexible with Sunrise Acute...

Aug 2023
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Director

Product

There are some gaps in the product’s functionality, and the gaps are fundamentally a bit of a...

Aug 2023
||
(0)
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Director

Product

We definitely have seen transformations and outcomes from the delivery of the product, but there is...

Aug 2023
||
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An Expansive Look at the Middle East EMR Market
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With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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Winning in the Global (non-US) EMR Market
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The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
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Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
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Related Reports
White Paper
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.



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