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Sunrise (Allscripts) Commentary
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Coray Tate
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KLAS Research Director - Coray Tate
 
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User Commentary

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Chief Innovation Officer

Product

A core advantage of Sunrise is that it is fully on Microsoft Stack, so there is a really great...

Nov 2023
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Chief Innovation Officer

Relationship, Product, Value

Altera Digital Health is very focused on delivering value, and we have managed to be successful in...

Nov 2023
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Chief Innovation Officer

Product, Value

Sunrise is definitely a midmarket product that gives us high value.

Nov 2023
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Chief Innovation Officer

Loyalty, Relationship

Our relationship with the Altera Digital Health team is better than it was with Allscripts, and that...

Nov 2023
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Chief Innovation Officer

Product

Sunrise still has the same set of deficiencies that were in the product when it was owned by...

Nov 2023
||
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CMIO

Product

We are still stuck with having two disjointed records with Sunrise and Touchworks EHR. The two...

Oct 2023
||
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CMIO

Product

We don't expect the UI to change for Sunrise, but with the enhancements in every upgrade, there...

Oct 2023
||
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Nurse

Product

Sunrise’s customizing capability is great; we can design the system the way we want. Users can...

Oct 2023
||
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Nurse

Product

The new people who come to use Sunrise feel like it is really busy, but that is because they haven't...

Oct 2023
||
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CIO

Loyalty

Originally, Sunrise was owned by Allscripts. And then, of course, Allscripts was a publicly traded...

Oct 2023
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CIO

Relationship, Product

Sunrise is a pretty sophisticated application. The vendor largely prides themselves on the fact that...

Oct 2023
||
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CIO

Relationship

When the company transitioned to Altera Digital Health and became part of Harris Healthcare, they...

Oct 2023
||
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CIO

Loyalty, Relationship, Product

Things are changing and improving with Altera Digital Health. Allscripts had significant market...

Oct 2023
||
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Director

Product

Sunrise and its user interface are very outdated. It is not keeping up with the times. Sunrise...

Sep 2023
||
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Director

Loyalty, Relationship

Altera Digital Health’s executives are really trying to change things for the better and look at...

Sep 2023
||
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Director

Relationship

A colleague of mine works at Altera Digital Health, and they told me that the vendor’s executives...

Sep 2023
||
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CMIO

Value

Altera Digital Health doesn’t deliver on their promises. Every project goes over time and over the...

Sep 2023
||
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CMIO

Product

The design hasn't changed much to keep up with the times. The user interface is very poor and not...

Sep 2023
||
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Director

Product

We haven't received a lot of complaints from our end users about Sunrise, and we have deployed the...

Sep 2023
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Manager

Culture, Value

Altera Digital Health does not keep promises. That issue has to do with deadlines and what is...

Sep 2023
||
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Manager

Operations

I don't know where the wheels fell off the bus with training. Altera Digital Health brought in...

Sep 2023
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Manager

Product

We did an upgrade, and now, when we take down an IV bag, the system actually goes to the I&Os and...

Sep 2023
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Manager

Loyalty, Value

We went with Altera Digital Health because we were running with Paragon, and Allscripts had acquired...

Sep 2023
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Manager

Culture, Value

My low satisfaction is due to what Altera Digital Health promises and the prices. There was a big...

Sep 2023
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Director

Product

The biggest gap that Altera Digital Health has right now is that their upgrades need to be cleaner....

Sep 2023
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Director

Relationship

The system isn't terrible, but the vendor's support, innovation, and product releases have been a...

Sep 2023
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CMIO

Product, Value

It is a little difficult to find information in Sunrise, but the order entry and documentation are...

Sep 2023
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CMIO

Loyalty, Value

Buying Sunrise was the right thing to do at the time. I would buy it again, but I’m not happy with...

Sep 2023
||
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CMIO

Loyalty

Sunrise is not part of our long-term plans because our entire area is on a different system....

Sep 2023
||
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CMIO

Product

I’m pretty happy with Sunrise’s upgrades. Our most recent upgrade has a couple of glitches, but it...

Sep 2023
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VP/Other Executive

Relationship

It seems that every timeline that we get is not met. The development is not met. We have executive...

Sep 2023
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VP/Other Executive

Loyalty, Product

Users find it cumbersome to go into different places of Sunrise. The system has an old design; it is...

Sep 2023
||
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CMIO

Operations, Product, Value

We spent a lot of money integrating Sunrise, and that has proved ultimately unhelpful. It took us a...

Sep 2023
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CMIO

Relationship

We have had some good executives and some bad ones from Altera Digital Health. We have two executive...

Sep 2023
||
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CMIO

Loyalty

I'm not sure whether we should change from Altera Digital Health. I have a lot of reasons why we...

Sep 2023
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VP/Other Executive

Relationship

We have multiple EHRs, and Sunrise is definitely our worst. Support is always a challenge. The...

Sep 2023
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VP/Other Executive

Operations, Product

We recently did a pretty major upgrade that did not go well at all. We had many hours of clinician...

Sep 2023
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VP/Other Executive

Product

Stability and reliability are probably the biggest things Altera Digital Health could improve to...

Sep 2023
||
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CIO

Relationship

We have used this product for some time, and our experience has gotten worse. There is a lot of...

Sep 2023
||
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CIO

Operations

The implementation side of Altera Digital Health today is not even a funny joke. Every...

Sep 2023
||
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CIO

Relationship, Product, Value

I would not buy the product again. Altera Digital Health has alienated my medical staff. They have...

Sep 2023
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CIO

Loyalty, Operations

When we went live with Allscripts' system, we also had a lot of other big things going on, and we...

Sep 2023
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CMIO

Operations

The initial attention that we received from the vendor was good, but their offshore and technical...

Sep 2023
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CMIO

Product

We have found it to be pretty easy to use macros and dot phrases to move around the system. The...

Sep 2023
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CMIO

Loyalty, Product

We surveyed our providers, and the things that they weren't happy about in the system were that the...

Sep 2023
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CMIO

Product

From what I know about Sunrise and what my staff says about it, it is not positive, and nobody is...

Sep 2023
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CMIO

Product

There are not a lot of customizations that we can do with Sunrise. The vendor uses a siloing...

Sep 2023
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CMIO

Loyalty

We are moving to another vendor for our EMR. We will make Sunrise work until then, but we are very...

Sep 2023
||
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Director

Value

The vendor is very late in making compliance changes. Every year, we find out about needed upgrades...

Aug 2023
||
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Director

Loyalty

Prior to the acquisition of Altera Digital Health, I probably would have rated the vendor lower on...

Aug 2023
||
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Director

Loyalty, Relationship, Product

The vendor's development team has always stayed up with the current OS releases and SQL server...

Aug 2023
||
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Director

Relationship

Altera Digital Health’s support is a mixed bag; it depends on the module we call in for. For one...

Aug 2023
||
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Director

Relationship

We have had a lot more movement and training activity going on with the vendor, which is good....

Aug 2023
||
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Director

Product

We have the foundational pieces in Sunrise for integration. The integration is just unproven because...

Aug 2023
||
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Director

Product

What I like about the product is that the pharmacy, labs, and charts are all within the same spot,...

Aug 2023
||
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Director

Product

We have many different systems that have to interact with Sunrise, but I don't know whether that is...

Aug 2023
||
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Director

Loyalty

We have decided to move away from Altera Digital Health because we need to use the EMR system that...

Aug 2023
||
(0)
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CIO

Product

Altera Digital Health seems to continue to slough off some components and push them off to a third...

Aug 2023
||
(0)
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CIO

Value

I think our hospitals on Sunrise would like to be on something else. Altera Digital Health seems to...

Aug 2023
||
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CIO

Loyalty

The vendor is losing customers with Sunrise. I don’t know how they distribute their development cost...

Aug 2023
||
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CIO

Relationship

Sunrise is an okay product. The ownership and leadership are just a big challenge for us to get...

Aug 2023
||
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CIO

Operations, Product

What I hear versus what I see with Sunrise since Harris has owned Altera Digital Health are probably...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We have plans to switch from Sunrise. The performance of the product is difficult. In terms of...

Jul 2023
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VP/Other Executive

Product

The release-of-information report is very custom, and it breaks often. And sometimes Altera Digital...

Jul 2023
||
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VP/Other Executive

Operations

Altera Digital Health’s training is middle of the road. I would like to see more offerings with...

Jul 2023
||
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CMIO

Relationship

The Altera Digital Health people are hardworking and bright. Sometimes when we can't solve a...

Jun 2023
||
(0)
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CMIO

Relationship, Operations

We spent an extraordinary number of resources ensuring we caused no harm to our patients throughout...

Jun 2023
||
(0)
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CMIO

Loyalty, Product

Many of our staff members struggled with Sunrise because of the lack of integration and lack of a...

Jun 2023
||
(0)
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Director

Product

The product’s customization is handy, and that customization includes custom report writing and...

May 2023
||
(0)
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Director

Product

The pharmacy piece hasn't evolved much, but I don't know that it needs to. The consistency is fine.

May 2023
||
(0)
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Director

Product

I would like Sunrise to have better dashboards baked in to the application. That would include...

May 2023
||
(0)
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Director

Loyalty, Product

The vendor claims that Sunrise can integrate with everything, but the vendor is behind in terms of...

May 2023
||
(0)
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Manager

Loyalty

It is possible that Sunrise will be part of our long-term plans, but I don’t think that is certain....

May 2023
||
(0)
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Manager

Loyalty, Product

We have been pretty dissatisfied with Sunrise in the last year. If anything, the next year will be...

May 2023
||
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Manager

Relationship

We have several Altera Digital Health resources that are involved in support. We have some...

May 2023
||
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Manager

Culture, Relationship

I don’t think Altera Digital Health promises anything. Things are laid out in contractual deadlines...

May 2023
||
(0)
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Manager

Relationship, Operations, Value

Altera Digital Health gives us very elbow-to-elbow support with their upgrades. There are some areas...

May 2023
||
(0)
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Manager

Operations, Product

It seems like there are limitations in Sunrise’s functionality. The vendor will make an upgrade that...

May 2023
||
(0)
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Manager

Loyalty, Product

We currently have two separate EHRs. They are both Altera Digital Health products, but they are not...

May 2023
||
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Manager

Product

Our end users wouldn’t rate Sunrise’s ease of use very highly. There are some functionalities they...

May 2023
||
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CMIO

Product

By far the largest concern is the segmentation of the outpatient and the inpatient world. We utilize...

May 2023
||
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CMIO

Loyalty, Relationship

Shortly after the change in ownership, we started looking for alternatives. However, we continued to...

May 2023
||
(0)
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CMIO

Product

The user interface in general is quite good. I utilize the back end of the database to provide data...

May 2023
||
(0)
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CMIO

Product

We can tweak certain components as a customer without relying completely on the vendor, but there...

May 2023
||
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CMIO

Loyalty

There is substantial concern about the long-term viability of the product for a variety of reasons....

May 2023
||
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VP/Other Executive

Relationship, Operations

Altera Digital Health needs to learn to listen. They get on meetings and have PowerPoint...

May 2023
||
(0)
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VP/Other Executive

Product

We are doing some great things with real-time dashboards, and we are using some AI. We are making a...

May 2023
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(0)
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VP/Other Executive

Relationship

When I open a ticket with Altera Digital Health's customer support, sometimes I question their...

May 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Altera Digital Health has a structured methodology, but they are greatly delayed in delivering me my...

May 2023
||
(0)
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VP/Other Executive

Relationship

One of the new vice presidents at Altera Digital Health is in charge of managed services, which is...

May 2023
||
(0)
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VP/Other Executive

Relationship

Altera Digital Health has greatly improved in keeping their promises. The vendor is not making...

May 2023
||
(0)
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CMIO

Value

Altera Digital Health tries to keep their promises; they just can’t. They are not evil. Their...

May 2023
||
(0)
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Manager

Product, Value

I would not buy the product again because, in terms of functionality and support, there has to be...

May 2023
||
(0)
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Manager

Relationship, Product

Sunrise’s lack of reliability is frustrating because there are occasional instances of downtime, and...

May 2023
||
(0)
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Manager

Relationship

Altera Digital Health has their tech support team based in India, and they are surprisingly pleasant...

May 2023
||
(0)
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CEO/President

Value, Value

Communication with Altera Digital Health on some of the upgrades has been challenging. We understand...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

I have seen a difference in customer service since Altera Digital Health purchased Allscripts. The...

Mar 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

Altera Digital Health provides release notes telling us what the fix is for a problem, but it is...

Mar 2023
||
(0)
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Director

Product

Sunrise is fair enough. It does what acute clinicians need it to do. Sometimes the product is a...

Mar 2023
||
(0)
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Director

Product

Altera Digital Health should improve Sunrise’s overall stability and speed. The biggest complaint...

Mar 2023
||
(0)
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Director

Relationship

Altera Digital Health tells us when things are coming, but some things always seem to be just out of...

Mar 2023
||
(0)
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CTO

Relationship

Our saving grace is the relationship I have with an executive. That person is just an email, text,...

Feb 2023
||
(0)
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Manager

Operations

Transitioning to Sunrise was the second EMR transition that I had been through, so it was not like I...

Feb 2023
||
(0)
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Manager

Product

I do chart reviews, so I try to understand what happened to a given patient without actually being...

Feb 2023
||
(0)
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Manager

Product

I do chart abstractions for CMS and regulatory compliance, and the interface for uploading charts...

Feb 2023
||
(0)
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Manager

Operations

In the beginning, the back end of the system was so complicated that our IT team wasn't taught...

Feb 2023
||
(0)
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Manager

Relationship

The regulatory team that I have to work with every year and pay to do government-mandated things is...

Feb 2023
||
(0)
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Manager

Relationship

We have to pay for required regulatory changes, and the vendor picks the time slot for when they...

Feb 2023
||
(0)
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Manager

Relationship, Operations

Several different times, we had meetings with the vendor's leadership team about how unacceptable...

Feb 2023
||
(0)
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Manager

Operations, Product

The vendor will bundle into an update a lot of the work that has to be done to fix things. But then...

Feb 2023
||
(0)
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Manager

Operations, Product

Clinical Performance Manager is Sunrise’s analytics tool where users can build basic reports on...

Feb 2023
||
(0)
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Director

Loyalty, Product

We are evaluating vendors. The likelihood of us keeping Sunrise is low. The system is not really...

Feb 2023
||
(0)
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Director

Value

I am looking for improved productivity reports, which Altera Digital Health doesn’t really have, and...

Feb 2023
||
(0)
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Director

Relationship

Altera Digital Health is responsive, but I wouldn't say that they are always able to resolve...

Feb 2023
||
(0)
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Manager

Product

It is difficult to get any reporting out of Sunrise or get reports built. If we had timely reports...

Feb 2023
||
(0)
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Manager

Loyalty

If our organization had to do things again, we would go with another vendor’s product because of...

Feb 2023
||
(0)
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Manager

Relationship

Altera Digital Health regularly fails to meet timelines for projects or change requests. We use...

Feb 2023
||
(0)
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Manager

Relationship, Product

Usually, we identify issues and delays on our end. We are hosted off-site, and we anticipated less...

Feb 2023
||
(0)
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Director

Loyalty, Product

We still don’t have good experiences with Altera Digital Health’s upgrades. Hopefully, the vendor...

Jan 2023
||
(0)
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Manager

Culture, Loyalty, Relationship

We wouldn’t buy the product again because of the support and the customer experience we have had....

Jan 2023
||
(0)
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Manager

Product

The product has a lot of customization, so the vendor has a lot of different facets. Altera Digital...

Jan 2023
||
(0)
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Manager

Loyalty

We are doing an upgrade for the product, and we have some things coming on board, so we are hopeful...

Jan 2023
||
(0)
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Director

Product, Value

Altera Digital Health is good at not charging for everything. The system is easy to use and...

Jan 2023
||
(0)
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Director

Product, Value

We are not crazy about Sunrise. We cannot use it for everything. The product is very canned.

Jan 2023
||
(0)
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VP/Other Executive

Product

We are connected with our local HIE, so we can share information, but Sunrise’s interoperability...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

The team assigned to us from Altera Digital Health is very good. I feel like the vendor is doing...

Jan 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty

I really wouldn’t recommend Altera Digital Health if an organization has a choice. I just don’t...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship

The quality of the experience with the vendor from a technical aspect depends on the quality of the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

I would have to be nuts to buy Sunrise today while knowing what else is out there. The company that...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The product is serving our needs, but the vendor is not making big upgrades and things like that. We...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Knowing what I know about the product and where it is headed, I couldn’t recommend it.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

When we leave, the vendor is not going to want to support us, and there will probably be issues and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I have dealt with many different executives in the last few years. The executives consistently...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I don’t sense much proactivity from Altera Digital Health. They just meet the needs that they are...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

It is difficult to access outside medical records in Sunrise. The vendor’s next upgrade is supposed...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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