Sunrise (Allscripts)
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Coray Tate
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User Commentary

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Director

Functionality and Upgrades

The organization of the information in Sunrise and the accessibility of relevant information leaves...

Dec 2022
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Director

Service and Support

I would love Altera Digital Health's service to be more proactive. We are driving the service more...

Dec 2022
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Director

Lessons Learned

I would tell providers that the decision to use Sunrise really depends on an organization's...

Dec 2022
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Director

Service and Support

It would be helpful for Altera Digital Health to have additional flexibility when dealing with a...

Dec 2022
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CIO

Relationship

Altera Digital Health’s executives are very engaged. They try to solve things.

Oct 2022
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CIO

Sales and Contracting

The baseline Sunrise product is not great; we have to do so much to it. Sunrise has functionalities...

Oct 2022
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CIO

Service and Support

The vendor's not keeping their promises has a lot to do with the service level and skill set of the...

Oct 2022
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CIO

Interfacing and Integration

Sunrise’s integration is pretty good because the vendor is open to integration.

Oct 2022
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Nurse

Functionality and Upgrades

It is easy to list all of Sunrise’s positives because the list is long. The basic out-of-the-box...

Oct 2022
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Nurse

Implementation and Training

One of the benefits of working with Altera Digital Health was that there was a team on the ground...

Oct 2022
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Nurse

Service and Support

Altera Digital Health has improved anything we have asked them to improve very quickly. Our users...

Oct 2022
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Nurse

Service and Support

Altera Digital Health could improve their ticketing system within Sunrise. Sometimes that system is...

Oct 2022
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CEO/President

Future Outlook

We would not buy the product again because the vendor has offered products that have failed to...

Oct 2022
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CEO/President

Functionality and Upgrades

We bring our concerns to the vendor, and our concerns seem to fall on deaf ears. The vendor keeps...

Oct 2022
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CMO

ROI / Cost (care and feeding)

If we want anything from the vendor, there is a bill. If we want something changed, that costs more....

Oct 2022
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CMO

Lessons Learned

Altera Digital Health is terrible. There is nothing that I like about their product.

Oct 2022
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CMO

Relationship

The vendor is not responsive. They take too long, and they are not working with us. We have a lot of...

Oct 2022
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CMO

Service and Support

The vendor doesn’t have ownership. They have been sold to a new company, and we don't see any...

Oct 2022
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CMO

Future Outlook

We don't know the future of Altera Digital Health because I don't see any signs of ownership or...

Oct 2022
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CMO

Sales and Contracting

There have been a lot of things that Altera Digital Health has said they could do but they couldn't....

Oct 2022
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Director

Service and Support

Some of our experiences have not been good with the vendor’s support team, but some of our...

Oct 2022
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Director

Relationship

I just transitioned to a new account representative, and that person has been very good, responsive,...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

The product is highly configurable and highly flexible for us. Because of the type of organization...

Oct 2022
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Director

Future Outlook

I am hoping that we will continue to see positive momentum from the Altera Digital Health switch and...

Oct 2022
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Director

Future Outlook

Our long-term plan is to hopefully migrate to a more integrated solution. So we will probably be...

Oct 2022
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Director

Relationship

The vendor keeps their promises most of the time. There are certain items like bug fixes or...

Oct 2022
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Director

Other Observations & Comments

I can't say that the vendor avoids charging us for every little thing. Professional services for the...

Oct 2022
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Director

ROI / Cost (care and feeding)

In the context of trying to save the hospital's money directly, the solution is expensive for us....

Oct 2022
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Director

Functionality and Upgrades

Whether the product's ease of use is good depends on which users are using the product. Some end...

Oct 2022
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Director

Future Outlook

The vendor is on the leading edge of technology. They consistently keep their product up-to-date...

Oct 2022
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Director

Implementation and Training

The implementation of Sunrise had many stops and starts. The stops were because the product was not...

Oct 2022
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Director

Implementation and Training

In general, Altera Digital Health’s training materials are not great. Our training team has to spend...

Oct 2022
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Director

Interfacing and Integration

I wouldn’t buy the product again. The biggest limitation of the product is that we need a completely...

Oct 2022
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Director

Other Observations & Comments

We raise our eyebrows every once in a while with regard to the product's costs, but for the most...

Oct 2022
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Director

Implementation and Training

The vendor's training is just okay. It is effective at giving us a very baseline understanding of...

Oct 2022
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Director

Future Outlook

The system's user interface needs improvement. The vendor is working to address that issue. The new...

Oct 2022
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Director

Functionality and Upgrades

Altera Digital Health has been able to stay abreast of regulatory changes, but they are not exactly...

Oct 2022
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Director

Lessons Learned

If someone were considering this product, I would tell them to really think about what they were...

Oct 2022
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Director

Relationship

When Eclipsys and Allscripts merged together, they should have basically gone back to the drawing...

Oct 2022
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Manager

Functionality and Upgrades

Allscripts was looking for an acquisition merger, so their development went second string for a...

Sep 2022
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Manager

Relationship

We have to have regular meetings scheduled with the Altera Digital Health team to nudge them along...

Sep 2022
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Manager

Functionality and Upgrades

The way Sunrise is coded makes it a little challenging to get specific details, and the product is...

Sep 2022
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Manager

Functionality and Upgrades

There have been issues with Altera Digital Health’s upgrades. We have had to start and stop on a...

Sep 2022
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Manager

Implementation and Training

The complexity of Sunrise itself makes it hard to train new users. There are parts of the training...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We have providers who don't think that the system's workflow is great, but that would probably be...

Sep 2022
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Analyst/Coordinator

Relationship

The system is a great product. It is easy to customize, and that isn't true for most EHRs. Sunrise...

Sep 2022
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Analyst/Coordinator

Technology

We don't have many issues with the system at the inpatient level. Our inpatient applications are...

Sep 2022
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CMO

Future Outlook

In terms of keeping promises, Allscripts has really been struggling to live up to the bar. Sunrise...

Sep 2022
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CMO

Functionality and Upgrades

Sunrise’s strength is its weakness. The product is very adaptable. If we use the Objects Plus...

Sep 2022
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CMO

Other Observations & Comments

I haven’t engaged in support for Sunrise in a long time, but I don’t hear any complaints about the product....

Sep 2022
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Director

Interfacing and Integration

Allscripts is a Debbie Downer when it comes to interoperability. Other products are more integrated...

Aug 2022
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Director

Functionality and Upgrades

Sunrise is not very intuitive at all. There is a lot of reporting that we can't get out of it. I...

Aug 2022
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Director

Functionality and Upgrades

Allscripts has stopped developing the product almost altogether. I can't get anything out of the system....

Aug 2022
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Director

Service and Support

I don't have contact with anybody at Allscripts that can move anything along. I have to go through...

Aug 2022
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Director

Functionality and Upgrades

I wouldn’t buy Sunrise again because Allscripts' software is really clunky and has always been...

Aug 2022
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Director

Functionality and Upgrades

There are a lot of weird gotchas in Sunrise. For instance, there is one part in the verification...

Aug 2022
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Director

Relationship

Allscripts has been lackadaisical about the big patient safety issues that we have brought to them....

Aug 2022
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Director

ROI / Cost (care and feeding)

We pay Allscripts a bunch of money, but they don't really do a whole lot. We often joke about the...

Aug 2022
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Director

Functionality and Upgrades

The updates often break other things. We used to joke that every time we took an update from...

Aug 2022
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Director

Functionality and Upgrades

Some positives of Sunrise are that it is an integrated solution and that it is highly customizable....

Aug 2022
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Director

Functionality and Upgrades

Being able to see a list of medications that patients take at home is very useful. When they come...

Aug 2022
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Manager

Functionality and Upgrades

Nothing jumps out at me as being a major flaw or an issue that needs to get more attention. But in...

Aug 2022
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Analyst/Coordinator

Relationship

The vendor is pretty involved. We have a person from Allscripts who facilitates a lot of executive...

Jun 2022
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Director

Functionality and Upgrades

Allscripts allows a lot of customization in the system, and we have used that to great advantage....

Jun 2022
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Director

Interfacing and Integration

Allscripts claims the system has an open architecture that allows anybody to interface, and...

Jun 2022
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Director

Functionality and Upgrades

The system's upgrades tend to be very slow and minor. The pharmacy portion we are predominantly...

Jun 2022
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CIO

Sales and Contracting

Allscripts likes to overpromise and underdeliver. With the way that we have the system set up, it is...

Jun 2022
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CIO

ROI / Cost (care and feeding)

Due to extra costs and the vendor underperforming, there is a very strong possibility that we will...

Jun 2022
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CIO

Other Observations & Comments

If I were made a king of Allscripts for one day, I would strengthen their clinical teams. The...

Jun 2022
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CIO

Relationship

The only email with news that we have received from Allscripts was when one of their executives was...

Jun 2022
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CMIO

Lessons Learned

Sunrise has been improving. We have gotten a lot more attention and a lot more help. I see where the...

Jun 2022
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CMIO

Implementation and Training

The implementation team's availability is sometimes limited. Project managers are overbooked.

Jun 2022
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CMIO

Functionality and Upgrades

One of our needs that isn't met is data extraction, but I don't know that Allscripts is any worse...

Jun 2022
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CMIO

Functionality and Upgrades

We are doing much better this year than we did last year. We have gotten a lot of help with...

Jun 2022
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VP/Other Executive

Relationship

The vendor's executive involvement comes and goes. It is fairly good when we have just done a...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

My opinions on the Harris acquisition are not completely aligned with my leadership’s opinions. I am...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

I have only seen a couple of upgrade implementations, but the vendor has a hard time getting the...

Jun 2022
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VP/Other Executive

Interfacing and Integration

We have odd integration goals, and we want a lot of niche things that bolt onto the product. The...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The physicians are not happy with the product as far as ease of use goes. The nurses are more...

Jun 2022
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CMIO

Implementation and Training

We do all our own internal training. We rely on the vendor to get us where we need to be, but we...

May 2022
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CMIO

Relationship

We have spent a lot of time working with Allscripts, and there have been some issues with them...

May 2022
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CMIO

Future Outlook

If we were to transition to another product, we wouldn't be able to flip all our facilities at once....

May 2022
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CMIO

Relationship

The vendor does give support, but sometimes getting that support is a challenge. We get executive...

May 2022
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Manager

Service and Support

Allscripts’ support team is based in India, and those people don't seem to understand how patients...

Mar 2022
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Manager

Functionality and Upgrades

The Sunrise programming could be a lot more user focused. The user has a huge learning curve, and in...

Mar 2022
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Manager

Other Observations & Comments

Even though the vendor is not delivering much new technology, I don't need much new technology. The...

Mar 2022
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Manager

Technology

Overall, Allscripts offers a good product. There are some places where Allscripts could make the...

Mar 2022
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Manager

Service and Support

A lot of Allscripts’ support is based in India. The people in India are extremely polite,...

Mar 2022
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Director

Functionality and Upgrades

The product is not easy to use because doing standardized documentation is challenging. We have to...

Mar 2022
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Manager

Service and Support

Allscripts’ support is overall very good, and I am able to open tickets on the web or by phone. The...

Mar 2022
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Manager

Other Observations & Comments

I don't know how much executive involvement is needed, but I don't see executive involvement from Allscripts....

Mar 2022
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Manager

Lessons Learned

Allscripts' system is considerably less expensive than Epic's. But Allscripts doesn't offer...

Mar 2022
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Director

Other Observations & Comments

The vendor keeps their promises on some things, and on other things, the vendor doesn't. And...

Mar 2022
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Director

ROI / Cost (care and feeding)

The vendor’s charges are fair. If we want certain modules or certain support, we pay for that, so...

Mar 2022
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Director

Implementation and Training

We tend to run into a lot of issues with implementation and support. We have to take patches, and...

Mar 2022
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Director

Service and Support

When we have system issues, we don't get any kind of preventive notice from the vendor. Our own team...

Mar 2022
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Director

Other Observations & Comments

For other organizations, there may be a scenario where Sunrise has an advantage. But I wouldn’t...

Mar 2022
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Director

Future Outlook

I am excited to be moving away from Allscripts because we will have access to some new features and...

Mar 2022
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Manager

Lessons Learned

A few years ago, I would not have given Allscripts nearly as high of marks as I do now because there...

Mar 2022
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Manager

Future Outlook

Allscripts can make a lot of modifications to the system, so our providers are always asking for...

Mar 2022
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Manager

Service and Support

I have had challenges with Allscripts. When we need them to do things, it takes them forever to get...

Mar 2022
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Manager

Interfacing and Integration

Allscripts became a vendor by combining the products from some other vendors that they took over....

Mar 2022
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Director

Future Outlook

I would not buy Allscripts' software again because the market is moving to Cerner or Epic at too...

Mar 2022
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Director

Relationship

Allscripts is very slow to deliver on promises. The vendor announces things before they are fully...

Mar 2022
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Manager

Functionality and Upgrades

We can easily make Sunrise what we want it to be; it is very customizable. As long as we have the...

Mar 2022
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Manager

Functionality and Upgrades

We can export data from Sunrise to another system for reporting, but Sunrise's reporting...

Mar 2022
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Manager

Service and Support

Allscripts is pretty responsive. We work with their offshore team, so sometimes it is challenging to...

Mar 2022
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Manager

Functionality and Upgrades

Sunrise doesn't have a lot of trending capability, which is what the nurses often look for with...

Mar 2022
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Director

Relationship

Once we have taken an upgrade and we get it stable, which takes several months, we have pretty good...

Mar 2022
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Director

Functionality and Upgrades

Our staff is relatively happy with Sunrise, and the ease of use is solid. The product is not...

Mar 2022
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CMIO

Relationship

We spend a lot of time making road maps with Allscripts, and we get excited when they show specific...

Mar 2022
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CMIO

ROI / Cost (care and feeding)

Based on my experience with other vendors, Allscripts charges way more than they should, but they do...

Mar 2022
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CMIO

Implementation and Training

After upgrades, we spend months digging out of problems because the quality of the code is very...

Mar 2022
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CMIO

Functionality and Upgrades

The best things about Sunrise are that it is flexible and customizable. The way clinicians process...

Mar 2022
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CMIO

Service and Support

Allscripts is very proactive in some areas, but they struggle with the third-party products we buy...

Mar 2022
||
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Director

Implementation and Training

Sunrise allows customers to do their own customizations. But this is also a pain point because...

Feb 2022
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Director

Service and Support

I don’t think Allscripts’ different divisions talk to one another. Allscripts has developers around...

Feb 2022
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Director

Interfacing and Integration

Sunrise does not integrate with our other systems very well. It is problematic and needs constant...

Feb 2022
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Manager

Future Outlook

Sunrise doesn't have a lot of information behind the scenes. It is only as smart as the people who...

Feb 2022
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Manager

Implementation and Training

I haven't had any training since we got the product a while ago. The product requires an exorbitant...

Feb 2022
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Manager

Functionality and Upgrades

The product doesn't do anything. The software doesn't collect the kind of data that we can actually...

Feb 2022
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Manager

Technology

We have had some organizational changes that have limited the product’s development, but even before...

Feb 2022
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Manager

Functionality and Upgrades

The vendor recognizes that we need upgrades when we have server malfunctions or when something...

Feb 2022
||
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CMIO

Technology

With this pandemic, being mobile is critically important. Our providers are working outside of exam...

Feb 2022
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CMIO

Functionality and Upgrades

The acute care side of the product seems to be Allscripts’ status quo. There are incremental...

Feb 2022
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CMIO

Technology

The user interface looks like something from the nineties. It is not smooth for the clinician to...

Feb 2022
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Director

Service and Support

Allscripts is very responsive. I am quite happy about that. They have a simple ticketing system, and...

Feb 2022
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Director

Functionality and Upgrades

Overall, the solution is built and updated in a way that makes it easy to work with. It can keep up...

Feb 2022
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Director

Implementation and Training

The actual upgrade process for the solution is painful. It requires a lot of testing and a lot of...

Feb 2022
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Director

Functionality and Upgrades

Everything that we need from the system is available to all users of the system. I can't think of...

Feb 2022
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Director

Relationship

Allscripts has been quite good about providing visibility when it comes to their development and...

Feb 2022
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VP/Other Executive

Technology

We wanted to replace our notes with the newly formatted notes that Allscripts has developed. It...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Whether I would recommend Allscripts' system to a friend would depend on whether I wanted to keep...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

A lot of the things that Allscripts has to do won't come about until later releases. We have a major...

Jan 2022
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CIO

Relationship

The product hasn't changed in the last few years. As meaningful use rules have come out, Allscripts...

Jan 2022
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CMIO

Interfacing and Integration

Recently, we have had many issues regarding meaningful use, completion, and communication. The...

Jan 2022
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CMIO

ROI / Cost (care and feeding)

Allscripts isn't expensive. They were the least expensive vendor when we purchased them. We have...

Jan 2022
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CMIO

Relationship

I used to really like Allscripts, but I am very down on them now. They haven’t kept up with the...

Jan 2022
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CMIO

Interfacing and Integration

Nothing is integrated with Sunrise. We want to integrate several other systems, and that has been...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

We have a good contract with Allscripts, and that is the reason we stay with them. We have had a...

Jan 2022
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VP/Other Executive

Relationship

I have zero confidence in Allscripts' ability to continue to innovate and drive good solutions....

Jan 2022
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CMIO

Functionality and Upgrades

Allscripts' support and development has deteriorated, and things aren't going quite as well as we...

Jan 2022
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CMIO

ROI / Cost (care and feeding)

This is the first year we are definitely reconsidering whether we should have gone with Allscripts....

Jan 2022
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