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Sunrise Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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CIO

Loyalty, Relationship, Product

Altera Digital Health is working on a lot of tough things for us. A lot of their software is way...

Apr 2024
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CIO

Loyalty, Product

Before Altera Digital Health took over, there was lagging with some of the functionality. The core...

Apr 2024
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Director

Product, Value

Sunrise requires extensive customization for functionality that I would consider to be basic....

Apr 2024
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Manager

Product

Sunrise is very capable. It can perform all of the EHR functions that we need it to for inpatient...

Apr 2024
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Manager

Relationship

Altera Digital Health's support team is in India. I will say that the people in India who support us...

Apr 2024
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Manager

Loyalty, Product

One improvement that I would like to see for the system that is pharmacy specific would be better...

Apr 2024
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VP/Other Executive

Relationship, Value

We have seen a huge increase in promises since Allscripts became Altera Digital Health. We have also...

Mar 2024
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VP/Other Executive

Relationship, Operations, Product

Since Allscripts became Altera Digital Health, they have been focused on best practices and how we...

Mar 2024
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VP/Other Executive

Relationship, Product

Goals are one of Altera Digital Health’s strongest suits. That is why most people, including us,...

Mar 2024
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VP/Other Executive

Product

There is definitely a place in the market for Sunrise, and I recommend them to my peers. There is no...

Mar 2024
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VP/Other Executive

Relationship

I appreciate that Altera Digital Health is prompt in sending out a notice if any customers encounter...

Mar 2024
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VP/Other Executive

Product

Everybody needs to understand what Sunrise is. It is vanilla out of the box, and it is supposed to...

Mar 2024
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Director

Relationship, Product

There are better platforms than Sunrise on the market that can address some of the issues that we...

Mar 2024
||
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Director

Loyalty, Product

Altera Digital Health is starting to change the branding inside of the software to get rid of...

Mar 2024
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Director

Loyalty, Relationship, Value

Part of the reason we are going in a different direction is that we have seen a noticeable decrease...

Feb 2024
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Analyst/Coordinator

Operations

We don’t have a lot of ongoing training with Altera Digital Health other than when we bring new...

Jan 2024
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Analyst/Coordinator

Relationship

We have seen some improvements in Altera Digital Health’s support, and I am pleased with that. For...

Jan 2024
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Analyst/Coordinator

Product

There are parts of Sunrise, like the financials, registration, and scheduling pieces, that we could...

Jan 2024
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Director

Relationship

I work closely with the Allscripts people. Their staff is great because they are like our staff. The...

Jan 2024
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Director

Culture, Value

With Allscripts, if we want to change something, we have to go through all this contract stuff and...

Jan 2024
||
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Director

Value

Altera Digital Health tries to charge us for every little thing. I would be honest with others...

Dec 2023
||
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Director

Relationship

I would like to see Altera Digital Health be more hands on with our staff. We sign contracts with...

Dec 2023
||
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CTO

Value

Altera Digital Health avoids charging for every little thing, but I think I have some leverage with...

Dec 2023
||
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CTO

Relationship, Operations

We have many different product lines with Altera Digital Health, and unfortunately, they operate in...

Dec 2023
||
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CTO

Relationship

I am lucky that I have a fairly good rapport with some of the Altera Digital Health senior...

Dec 2023
||
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CTO

Relationship

I have a good line of communication with Altera Digital Health’s senior executives, but their...

Dec 2023
||
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CTO

Loyalty, Product

If I had the money and could change things tomorrow, I would swap out Sunrise, but that is a costly...

Dec 2023
||
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CTO

Loyalty

The vendor certainly has had a bit of a rocky road between the Harris Healthcare acquisition and the...

Dec 2023
||
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Chief Innovation Officer

Product

A core advantage of Sunrise is that it is fully on Microsoft Stack, so there is a really great...

Nov 2023
||
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Chief Innovation Officer

Relationship, Product, Value

Altera Digital Health is very focused on delivering value, and we have managed to be successful in...

Nov 2023
||
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Chief Innovation Officer

Product, Value

Sunrise is definitely a midmarket product that gives us high value.

Nov 2023
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Chief Innovation Officer

Loyalty, Relationship

Our relationship with the Altera Digital Health team is better than it was with Allscripts, and that...

Nov 2023
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(0)
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Chief Innovation Officer

Product

Sunrise still has the same set of deficiencies that were in the product when it was owned by...

Nov 2023
||
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CMIO

Product

We are still stuck with having two disjointed records with Sunrise and Touchworks EHR. The two...

Oct 2023
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CMIO

Product

We don't expect the UI to change for Sunrise, but with the enhancements in every upgrade, there...

Oct 2023
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Nurse

Product

Sunrise’s customizing capability is great; we can design the system the way we want. Users can...

Oct 2023
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Nurse

Product

The new people who come to use Sunrise feel like it is really busy, but that is because they haven't...

Oct 2023
||
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CIO

Loyalty

Originally, Sunrise was owned by Allscripts. And then, of course, Allscripts was a publicly traded...

Oct 2023
||
(0)
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CIO

Relationship, Product

Sunrise is a pretty sophisticated application. The vendor largely prides themselves on the fact that...

Oct 2023
||
(0)
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CIO

Relationship

When the company transitioned to Altera Digital Health and became part of Harris Healthcare, they...

Oct 2023
||
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CIO

Loyalty, Relationship, Product

Things are changing and improving with Altera Digital Health. Allscripts had significant market...

Oct 2023
||
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Director

Product

Sunrise and its user interface are very outdated. It is not keeping up with the times. Sunrise...

Sep 2023
||
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Director

Loyalty, Relationship

Altera Digital Health’s executives are really trying to change things for the better and look at...

Sep 2023
||
(0)
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Director

Relationship

A colleague of mine works at Altera Digital Health, and they told me that the vendor’s executives...

Sep 2023
||
(0)
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CMIO

Value

Altera Digital Health doesn’t deliver on their promises. Every project goes over time and over the...

Sep 2023
||
(0)
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CMIO

Product

The design hasn't changed much to keep up with the times. The user interface is very poor and not...

Sep 2023
||
(0)
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Director

Product

We haven't received a lot of complaints from our end users about Sunrise, and we have deployed the...

Sep 2023
||
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Manager

Culture, Value

Altera Digital Health does not keep promises. That issue has to do with deadlines and what is...

Sep 2023
||
(0)
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Manager

Operations

I don't know where the wheels fell off the bus with training. Altera Digital Health brought in...

Sep 2023
||
(0)
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Manager

Product

We did an upgrade, and now, when we take down an IV bag, the system actually goes to the I&Os and...

Sep 2023
||
(0)
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Manager

Loyalty, Value

We went with Altera Digital Health because we were running with Paragon, and Allscripts had acquired...

Sep 2023
||
(0)
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Manager

Culture, Value

My low satisfaction is due to what Altera Digital Health promises and the prices. There was a big...

Sep 2023
||
(0)
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Director

Product

The biggest gap that Altera Digital Health has right now is that their upgrades need to be cleaner....

Sep 2023
||
(0)
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Director

Relationship

The system isn't terrible, but the vendor's support, innovation, and product releases have been a...

Sep 2023
||
(0)
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CMIO

Product, Value

It is a little difficult to find information in Sunrise, but the order entry and documentation are...

Sep 2023
||
(0)
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CMIO

Loyalty, Value

Buying Sunrise was the right thing to do at the time. I would buy it again, but I’m not happy with...

Sep 2023
||
(0)
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CMIO

Loyalty

Sunrise is not part of our long-term plans because our entire area is on a different system....

Sep 2023
||
(0)
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CMIO

Product

I’m pretty happy with Sunrise’s upgrades. Our most recent upgrade has a couple of glitches, but it...

Sep 2023
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(0)
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VP/Other Executive

Relationship

It seems that every timeline that we get is not met. The development is not met. We have executive...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Users find it cumbersome to go into different places of Sunrise. The system has an old design; it is...

Sep 2023
||
(0)
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CMIO

Operations, Product, Value

We spent a lot of money integrating Sunrise, and that has proved ultimately unhelpful. It took us a...

Sep 2023
||
(0)
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CMIO

Relationship

We have had some good executives and some bad ones from Altera Digital Health. We have two executive...

Sep 2023
||
(0)
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CMIO

Loyalty

I'm not sure whether we should change from Altera Digital Health. I have a lot of reasons why we...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

We have multiple EHRs, and Sunrise is definitely our worst. Support is always a challenge. The...

Sep 2023
||
(0)
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VP/Other Executive

Operations, Product

We recently did a pretty major upgrade that did not go well at all. We had many hours of clinician...

Sep 2023
||
(0)
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VP/Other Executive

Product

Stability and reliability are probably the biggest things Altera Digital Health could improve to...

Sep 2023
||
(0)
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CIO

Relationship

We have used this product for some time, and our experience has gotten worse. There is a lot of...

Sep 2023
||
(0)
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CIO

Operations

The implementation side of Altera Digital Health today is not even a funny joke. Every...

Sep 2023
||
(0)
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CIO

Relationship, Product, Value

I would not buy the product again. Altera Digital Health has alienated my medical staff. They have...

Sep 2023
||
(0)
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CIO

Loyalty, Operations

When we went live with Allscripts' system, we also had a lot of other big things going on, and we...

Sep 2023
||
(0)
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CMIO

Operations

The initial attention that we received from the vendor was good, but their offshore and technical...

Sep 2023
||
(0)
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CMIO

Product

We have found it to be pretty easy to use macros and dot phrases to move around the system. The...

Sep 2023
||
(0)
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CMIO

Loyalty, Product

We surveyed our providers, and the things that they weren't happy about in the system were that the...

Sep 2023
||
(0)
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CMIO

Product

From what I know about Sunrise and what my staff says about it, it is not positive, and nobody is...

Sep 2023
||
(0)
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CMIO

Product

There are not a lot of customizations that we can do with Sunrise. The vendor uses a siloing...

Sep 2023
||
(0)
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CMIO

Loyalty

We are moving to another vendor for our EMR. We will make Sunrise work until then, but we are very...

Sep 2023
||
(0)
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Director

Value

The vendor is very late in making compliance changes. Every year, we find out about needed upgrades...

Aug 2023
||
(0)
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Director

Loyalty

Prior to the acquisition of Altera Digital Health, I probably would have rated the vendor lower on...

Aug 2023
||
(0)
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Director

Loyalty, Relationship, Product

The vendor's development team has always stayed up with the current OS releases and SQL server...

Aug 2023
||
(0)
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Director

Relationship

Altera Digital Health’s support is a mixed bag; it depends on the module we call in for. For one...

Aug 2023
||
(0)
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Director

Relationship

We have had a lot more movement and training activity going on with the vendor, which is good....

Aug 2023
||
(0)
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Director

Product

We have the foundational pieces in Sunrise for integration. The integration is just unproven because...

Aug 2023
||
(0)
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Director

Product

What I like about the product is that the pharmacy, labs, and charts are all within the same spot,...

Aug 2023
||
(0)
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Director

Product

We have many different systems that have to interact with Sunrise, but I don't know whether that is...

Aug 2023
||
(0)
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Director

Loyalty

We have decided to move away from Altera Digital Health because we need to use the EMR system that...

Aug 2023
||
(0)
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CIO

Product

Altera Digital Health seems to continue to slough off some components and push them off to a third...

Aug 2023
||
(0)
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CIO

Value

I think our hospitals on Sunrise would like to be on something else. Altera Digital Health seems to...

Aug 2023
||
(0)
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CIO

Loyalty

The vendor is losing customers with Sunrise. I don’t know how they distribute their development cost...

Aug 2023
||
(0)
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CIO

Relationship

Sunrise is an okay product. The ownership and leadership are just a big challenge for us to get...

Aug 2023
||
(0)
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CIO

Operations, Product

What I hear versus what I see with Sunrise since Harris has owned Altera Digital Health are probably...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We have plans to switch from Sunrise. The performance of the product is difficult. In terms of...

Jul 2023
||
(0)
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VP/Other Executive

Product

The release-of-information report is very custom, and it breaks often. And sometimes Altera Digital...

Jul 2023
||
(0)
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VP/Other Executive

Operations

Altera Digital Health’s training is middle of the road. I would like to see more offerings with...

Jul 2023
||
(0)
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CMIO

Relationship

The Altera Digital Health people are hardworking and bright. Sometimes when we can't solve a...

Jun 2023
||
(0)
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CMIO

Relationship, Operations

We spent an extraordinary number of resources ensuring we caused no harm to our patients throughout...

Jun 2023
||
(0)
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CMIO

Loyalty, Product

Many of our staff members struggled with Sunrise because of the lack of integration and lack of a...

Jun 2023
||
(0)
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Director

Product

The product’s customization is handy, and that customization includes custom report writing and...

May 2023
||
(0)
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Director

Product

The pharmacy piece hasn't evolved much, but I don't know that it needs to. The consistency is fine.

May 2023
||
(0)
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Director

Product

I would like Sunrise to have better dashboards baked in to the application. That would include...

May 2023
||
(0)
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Director

Loyalty, Product

The vendor claims that Sunrise can integrate with everything, but the vendor is behind in terms of...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty

It is possible that Sunrise will be part of our long-term plans, but I don’t think that is certain....

May 2023
||
(0)
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Manager

Loyalty, Product

We have been pretty dissatisfied with Sunrise in the last year. If anything, the next year will be...

May 2023
||
(0)
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Manager

Relationship

We have several Altera Digital Health resources that are involved in support. We have some...

May 2023
||
(0)
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Manager

Culture, Relationship

I don’t think Altera Digital Health promises anything. Things are laid out in contractual deadlines...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations, Value

Altera Digital Health gives us very elbow-to-elbow support with their upgrades. There are some areas...

May 2023
||
(0)
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Manager

Operations, Product

It seems like there are limitations in Sunrise’s functionality. The vendor will make an upgrade that...

May 2023
||
(0)
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Manager

Loyalty, Product

We currently have two separate EHRs. They are both Altera Digital Health products, but they are not...

May 2023
||
(0)
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Manager

Product

Our end users wouldn’t rate Sunrise’s ease of use very highly. There are some functionalities they...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

By far the largest concern is the segmentation of the outpatient and the inpatient world. We utilize...

May 2023
||
(0)
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CMIO

Loyalty, Relationship

Shortly after the change in ownership, we started looking for alternatives. However, we continued to...

May 2023
||
(0)
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 or  to see details.

CMIO

Product

The user interface in general is quite good. I utilize the back end of the database to provide data...

May 2023
||
(0)
 Thank you  Helpful

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CMIO

Product

We can tweak certain components as a customer without relying completely on the vendor, but there...

May 2023
||
(0)
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CMIO

Loyalty

There is substantial concern about the long-term viability of the product for a variety of reasons....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Altera Digital Health needs to learn to listen. They get on meetings and have PowerPoint...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are doing some great things with real-time dashboards, and we are using some AI. We are making a...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

When I open a ticket with Altera Digital Health's customer support, sometimes I question their...

May 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Altera Digital Health has a structured methodology, but they are greatly delayed in delivering me my...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

One of the new vice presidents at Altera Digital Health is in charge of managed services, which is...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Altera Digital Health has greatly improved in keeping their promises. The vendor is not making...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

Altera Digital Health tries to keep their promises; they just can’t. They are not evil. Their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I would not buy the product again because, in terms of functionality and support, there has to be...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Sunrise’s lack of reliability is frustrating because there are occasional instances of downtime, and...

May 2023
||
(0)
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 or  to see details.

Manager

Relationship

Altera Digital Health has their tech support team based in India, and they are surprisingly pleasant...

May 2023
||
(0)
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Defeating Clinician Burnout
29 September 21    |   Melanie Consolo
In an effort to help health systems combat clinician burnout and enhance wellness, KLAS held a panel during the Arch Collaborative Summit with 3 experts in the field.
Article
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How Epic Is Working with the Arch Collaborative - Arch Summit 2021
27 August 21    |   Melanie Consolo
Epic’s work with KLAS has helped them learn the prime importance of personalization, shared governance, and training.
Article
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Nurse Onboarding: Starting with Success in Mind
20 August 21    |   Dylan Kettering
I was intrigued by an Arch Collaborative Summit breakout session where Franciscan Health shared how they created a training program for their nursing staff.
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Performance
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Ambulatory and Enterprise EMR Interoperability 2023
16 March 23    |   Coray Tate and Paul Warburton
Interoperability is a continued area of critical focus for the healthcare industry. There is no question that progress is being made, but there is still significant room for improvement. For this report, KLAS talked to vendor-identified deep adopters to take a holistic look at the current state of interoperability in ambulatory and enterprise EMRs and measure how close we are to an ideal state. The results reveal each vendor’s strengths and weaknesses within various areas of interoperability.
Performance
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Patient Access 2021
09 December 21    |   Alex McIntosh and Dustin Cragun
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.
Flash Insights
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Information Blocking
12 May 21    |   Coray Tate and Paul Warburton
The final rule from the Office of the National Coordinator for Health Information Technology (ONC) regarding the 21st Century Cures Act went into effect April 5, 2021, and includes new regulations regarding interoperability and information blocking. Just before the rule’s start date, KLAS reached out to provider organizations to understand what they have done to prepare, what the biggest challenges were, and how they think the changes will impact interoperability. Feedback from 42 respondents is explored below.



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