Sunrise Ambulatory Care (Allscripts)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Analyst/Coordinator

Lessons Learned

I would tell someone considering the product that the issues that we have with Sunrise Ambulatory...

Sep 2022
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Analyst/Coordinator

Service and Support

We have an analyst who works in our ambulatory department. That analyst works with our physicians on...

Jun 2022
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CIO

ROI / Cost (care and feeding)

Allscripts charges for every little thing that we ask of them. They charge us for a lot of the...

Jun 2022
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CIO

Service and Support

Allscripts' support for the product has been disappointing lately.

Jun 2022
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CMIO

Implementation and Training

The new training is better than the older training. The new training is briefer and more manageable....

Jun 2022
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CMIO

ROI / Cost (care and feeding)

We get dinged every time we turn around, and I don't see Allscripts offering a lot of new things....

Jun 2022
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CMIO

Relationship

We have a client success manager who has a lot more technical expertise than our previous manager...

Jun 2022
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CMIO

Service and Support

Allscripts just got bought out, and there is a lot of turnover. There has always been a lot of...

Jun 2022
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VP/Other Executive

Interfacing and Integration

We are moving a lot of sites to Sunrise Ambulatory Care because being on an integrated platform is...

Jun 2022
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VP/Other Executive

Relationship

In terms of our relationship, I feel the vendor is not doing a great job with responding to emails,...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

I want the vendor to work on getting their core applications working consistently well. We also have...

Jun 2022
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VP/Other Executive

Future Outlook

Allscripts has been very accommodating about working with our developer, so the developer doesn't...

Jun 2022
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CMIO

Functionality and Upgrades

I wish that Sunrise Ambulatory Care's scheduling system were way more integrated. Right now, we have...

Feb 2022
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CMIO

Functionality and Upgrades

Sunrise Ambulatory Care is definitely more developed than other solutions in its suite. I am saying...

Feb 2022
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CMIO

ROI / Cost (care and feeding)

Doing documentation in Sunrise Ambulatory Care has never been efficient. Some of Allscripts' newer...

Feb 2022
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CMIO

Relationship

Allscripts has always been a strong partner. In many ways, in our history of working with the...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We get a certain amount of custom work included in our contract.

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

We can interface both ambulatory and acute patients into any system we want. We get better...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

We are having an integration issue, but I am not sure where to place the blame for that. It might be...

Feb 2022
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Analyst/Coordinator

Future Outlook

The first upgrade was a disaster. It was painful and took a long time. The last version upgrade we...

Feb 2022
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Director

Lessons Learned

The Sunrise system has a very open architecture. We can configure and modify the system as needed....

Feb 2022
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Director

Functionality and Upgrades

The number of clicks is probably the biggest issue people have. Clinicians in particular have to get...

Feb 2022
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Director

Interfacing and Integration

We utilize a different EMR for a certain specialty. The integration between that product and the...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Sunrise Ambulatory Care is a real challenge for clinicians. It is great to have an integrated...

Jan 2022
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VP/Other Executive

Implementation and Training

We have put a lot of work into the product. Part of that is a combination. We first purchased some...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The system is less expensive than others, but it is awful.

Jan 2022
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VP/Other Executive

Other Observations & Comments

If Allscripts comes through with all that I need concerning logical structures for health issues, I...

Jan 2022
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VP/Other Executive

Future Outlook

The product is not part of our long-term plans. The vendor has a long way to go with the system. I...

Jan 2022
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VP/Other Executive

Other Observations & Comments

The system is more open and has the potential to be better than other vendors' systems, such as...

Jan 2022
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VP/Other Executive

Relationship

The vendor showed us some specialty technology that I was very impressed with. And then I asked the...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Allscripts' products aren't solid when the vendor rolls them out. That seems to be a common thing...

Jan 2022
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Director

Relationship

Allscripts' top executives are too far removed from their customers and their problems. Those...

Dec 2021
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Director

ROI / Cost (care and feeding)

I really hate that we have to pay extra money for training. The solution already costs so much...

Dec 2021
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VP/Other Executive

Interfacing and Integration

The most important attribute Allscripts should focus on is interoperability. They are a little bit...

Dec 2021
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VP/Other Executive

Relationship

Back when we initially implemented this system, we were given assurances that within a year of...

Dec 2021
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VP/Other Executive

Relationship

When we discussed needing certain customizations with Allscripts, we spent a lot of time and hours...

Dec 2021
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VP/Other Executive

Relationship

Allscripts is engaged, but they are in a defensive position rather than an offensive position. They...

Dec 2021
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VP/Other Executive

Relationship

It would make a huge difference if Allscripts were more proactive. If we saw the effort, we could...

Dec 2021
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