Home chevron icon Ambulatory & Post Acute Care chevron icon Physician Practice Solutions chevron icon Ambulatory EHR

Sunrise Ambulatory Care (Allscripts) Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Product Scores
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Altera Digital Health (Allscripts) Complete Look 2023
Altera Digital Health (Allscripts) Complete Look 2023
July 2023
View Report
EMR-Centric Virtual Care Platforms 2021: Vendor-Reported Capabilities (Report 1 of 2)
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Relationship, Value

Altera Digital Health is very relaxed when it comes to developments, and their process isn't good....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Sunrise Ambulatory Care is a lot cheaper than Epic's systems. That is why some hospitals don't go...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Even after a brand-new upgrade, the system's scheduling function broke down several times to the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Altera Digital Health offers very little training. If someone is used to the system, they will be...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Altera Digital Health's strength is that they are pretty transparent about their own issues. We like...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Altera Digital Health could be a much better company. We wish they listened to their customers more....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Interoperability is a big thing for us, and we are really struggling with it. It isn't that we don't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We already knew we didn’t want to continue with Allscripts, and then after some major changes in our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Allscripts started out as a great partner, but after a while, we started seeing a huge decline. A...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The training that I and my analysts went through was good. I thought it was well done and well...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product’s layout and the screens themselves are not difficult. The screens aren't too busy, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are moving away from Altera Digital Health, and one thing we will miss is the product's...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are certain things that I like about Sunrise Ambulatory Care and our ability to use the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We had a major upgrade scheduled recently with a lengthy period of downtime, and the day before the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Once the vendor moved from Allscripts to Altera Digital Health, things shifted, and we have not...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't think the product is a good ambulatory product. If we are talking about ambulatory products,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor needs to improve their upgrade process. We are now finding things that are in the system...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

We have been with the vendor for several years and are still working through the scope of our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

The first years after we started using Sunrise Ambulatory Care were pretty horrible. Things have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

I know there are issues and challenges with any EHR, but Sunrise Ambulatory Care has probably been...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We have providers who have some experience with Sunrise Ambulatory Care, and they have said that our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

Sunrise Ambulatory Care is a very difficult system to implement and upgrade. When we upgrade our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The promises Altera Digital Health makes don't contain much, and there haven’t been any improvements...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

Sunrise Ambulatory Care is very difficult to interface with other solutions. It is time consuming...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Sunrise Ambulatory Care is reliable in terms of not going down very often. The solution is up 99% of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The product works okay for acute care but is horrible for ambulatory care. There is a strong desire...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Moving to the cloud should not cost three times as much as what we are paying for hosting. I find...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

When we look at the total cost of ownership of some of the bigger EHRs, we think we are getting a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

People purchase the product because they have open APIs and FHIR. They have things that allow people...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Sunrise Compass is the new version of the inbox, and if anybody understands a healthcare practice,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

When we implemented Sunrise Ambulatory Care, we only had two open issues in our first week. The...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

I have met the new president of Altera Digital Health, and I came away more energized than I have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

While people have not changed in the hosting, I have seen some attitudes change. We made a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value, Value

Every time we pose a problem, Altera Digital Health gives us the solution, but that solution usually...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Product

The documentation still needs some improvements, but the system is doing what we need it to do....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Relationship

We would like to look for something different with more robust reporting. We don't want to buy lots...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Altera Digital Health’s future is uncertain with the takeover by Harris Healthcare. Harris...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a couple of contacts at Altera Digital Health who are apparently staying after the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Our satisfaction with Sunrise Ambulatory Care may improve in the next year. That will depend on how...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Sunrise Ambulatory Care was not made for an ambulatory environment, and it shows. Some ambulatory...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

As far as integration goes, we would always like the vendor to do more, and not everything is as we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Harnessing the Power of CommonWell-Carequality
07 December 18    |   Jonathan Christensen
That said, this connection doesn’t provide inherent value in and of itself - like a hydroelectric dam cannot not provide electricity if there is no water in the reservoir to move the turbines.
Article
KLAS article icon
Research in the Orthopedics Market
23 July 18    |   Aaron Gleave
Historically, the majority of KLAS reports have focused on the most mainstream ambulatory market segments. This year, however, I’m excited for the opportunity to publish two specialty reports: one on
Article
KLAS article icon
Cricket: The Sport of Interoperability
13 December 17    |   Paul Charnley
If you’ve read the recent KLAS report on the state of interoperability, you know that they appreciate a good baseball metaphor. At the risk of taking this too far, I felt it appropriate talk about KLA
Article
KLAS article icon
Will Blockchain Really Solve the Interoperability Problem?
03 November 16    |   Jared Jeffery
Security concerns continue as one of the biggest roadblocks between healthcare vendor solutions and true interoperability. If achieving interoperability meant nothing more than making patient data acc



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​