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User Commentary
Relationship, Product
Altera Digital Health needs to really get in and fix the core base of their application. That is why...
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Relationship
Our executives and Altera Digital Health's executives speak to each other regularly.
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Loyalty, Relationship
When the vendor switched from Allscripts to Altera Digital Health, they went through a pretty big...
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Product
There is interoperability functionality in Sunrise Ambulatory Care in a way that we don't see with...
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Product
There is some workflow improvement that could be made in Sunrise Ambulatory Care as we get deeper...
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Loyalty
I would like to see Altera Digital Health deliver more technology. I think we will see that in the...
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Relationship, Value
Altera Digital Health is very relaxed when it comes to developments, and their process isn't good....
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Loyalty, Value
Sunrise Ambulatory Care is a lot cheaper than Epic's systems. That is why some hospitals don't go...
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Product
Even after a brand-new upgrade, the system's scheduling function broke down several times to the...
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Operations
Altera Digital Health offers very little training. If someone is used to the system, they will be...
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Relationship
Altera Digital Health's strength is that they are pretty transparent about their own issues. We like...
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Relationship
Altera Digital Health could be a much better company. We wish they listened to their customers more....
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Product
Interoperability is a big thing for us, and we are really struggling with it. It isn't that we don't...
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Loyalty
We already knew we didn’t want to continue with Allscripts, and then after some major changes in our...
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Relationship
Allscripts started out as a great partner, but after a while, we started seeing a huge decline. A...
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Operations
The training that I and my analysts went through was good. I thought it was well done and well...
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Product
The product’s layout and the screens themselves are not difficult. The screens aren't too busy, and...
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Loyalty
We are moving away from Altera Digital Health, and one thing we will miss is the product's...
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Product
There are certain things that I like about Sunrise Ambulatory Care and our ability to use the...
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Operations, Product
We had a major upgrade scheduled recently with a lengthy period of downtime, and the day before the...
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Relationship
Once the vendor moved from Allscripts to Altera Digital Health, things shifted, and we have not...
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Product
I don't think the product is a good ambulatory product. If we are talking about ambulatory products,...
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Operations
The vendor needs to improve their upgrade process. We are now finding things that are in the system...
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Operations
We have been with the vendor for several years and are still working through the scope of our...
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Product, Value
The first years after we started using Sunrise Ambulatory Care were pretty horrible. Things have...
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Product
I know there are issues and challenges with any EHR, but Sunrise Ambulatory Care has probably been...
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Product
We have providers who have some experience with Sunrise Ambulatory Care, and they have said that our...
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Operations, Product
Sunrise Ambulatory Care is a very difficult system to implement and upgrade. When we upgrade our...
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Product
The promises Altera Digital Health makes don't contain much, and there haven’t been any improvements...
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Product, Value
Sunrise Ambulatory Care is very difficult to interface with other solutions. It is time consuming...
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Product
Sunrise Ambulatory Care is reliable in terms of not going down very often. The solution is up 99% of...
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Product
The product works okay for acute care but is horrible for ambulatory care. There is a strong desire...
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Culture, Value
Moving to the cloud should not cost three times as much as what we are paying for hosting. I find...
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Value
When we look at the total cost of ownership of some of the bigger EHRs, we think we are getting a...
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Product
People purchase the product because they have open APIs and FHIR. They have things that allow people...
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Product
Sunrise Compass is the new version of the inbox, and if anybody understands a healthcare practice,...
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Operations
When we implemented Sunrise Ambulatory Care, we only had two open issues in our first week. The...
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Loyalty, Relationship
I have met the new president of Altera Digital Health, and I came away more energized than I have...
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Loyalty, Relationship
While people have not changed in the hosting, I have seen some attitudes change. We made a...
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Value, Value
Every time we pose a problem, Altera Digital Health gives us the solution, but that solution usually...
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Product, Product
The documentation still needs some improvements, but the system is doing what we need it to do....
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Relationship, Relationship
We would like to look for something different with more robust reporting. We don't want to buy lots...
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Loyalty
Altera Digital Health’s future is uncertain with the takeover by Harris Healthcare. Harris...
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Relationship
We have a couple of contacts at Altera Digital Health who are apparently staying after the...
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Loyalty
Our satisfaction with Sunrise Ambulatory Care may improve in the next year. That will depend on how...
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