Sunrise Ambulatory Care Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
I see minimal benefits of having multiple solutions within Altera Digital Health. The system isn't...
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Loyalty, Product
If Altera Digital Health can finally get done with the break fix and start fixing the perception...
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Product, Value
Sunrise Ambulatory Care doesn't support my goals, but it supports my mandates. I have never missed a...
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Product
Sunrise Ambulatory Care is dramatically worse than the acute piece. We have to do a lot of steps on...
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Relationship
The support division does a very good job of responding, being helpful, and being available. The...
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Loyalty, Relationship
There has been a significant change in Altera Digital Health since Harris took over; there is...
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Relationship
We have put a lot of pressure on Altera Digital Health and are resetting our relationship with them....
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Relationship
When the vendor was Allscripts, they did not keep their promises. They lost so much trust and worked...
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Operations
Altera Digital Health doesn't provide us with any training, so we have to do our own training....
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Loyalty, Product
The solution could have more APIs for integration instead of us having to go out and do some things...
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Relationship
Altera Digital Health is much better about being proactive than they were in the past. They used to...
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Loyalty, Value
Sunrise Ambulatory Care isn't as expensive as Epic's solution. That is the reason we went with it.
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Relationship
Altera Digital Health could listen to us more. When we tell them something, we aren't just saying...
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Product
I like the system's flexibility. We are given a lot of flexibility to do customizations in Sunrise...
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Value
Because we are using multiple solutions from Altera Digital Health, we have been able to get a low...
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Loyalty
Sunrise Ambulatory Care is not part of our long-term plans. Sunrise Ambulatory Care is incomplete....
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Relationship
Altera Digital Health does fine with providing support. They do a pretty good job with proactive...
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Loyalty
We are looking at expanding into some of Altera Digital Health's other products so that we can have...
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Relationship
Support is an ongoing area that Altera Digital Health is working to improve that includes both the...
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Product
Sunrise Ambulatory Care is a really good product for us, but it doesn't have the market share that...
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Product
Sunrise Ambulatory Care would have been really good if it kept up with the industry standard....
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Operations, Product
End users would say that Sunrise Ambulatory Care is super hard to utilize. We are trying to figure...
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Product
When a patient shows up in the ambulatory clinic, we need to know their story. In order for me to...
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Product
The product has a good integration application, but the system just doesn't have the nature of...
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Product, Value
From an ambulatory perspective, we expected our providers to be able to see patients that they were...
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Product
Every time we get an upgrade, Sunrise Ambulatory Care is always broken. That system takes the most...
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