Sunrise Ambulatory Care Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Loyalty, Relationship

When the vendor switched from Allscripts to Altera Digital Health, they went through a pretty big...

Jan 2024
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Analyst/Coordinator

Product

There is interoperability functionality in Sunrise Ambulatory Care in a way that we don't see with...

Jan 2024
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Analyst/Coordinator

Product

There is some workflow improvement that could be made in Sunrise Ambulatory Care as we get deeper...

Jan 2024
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Analyst/Coordinator

Loyalty

I would like to see Altera Digital Health deliver more technology. I think we will see that in the...

Jan 2024
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Director

Relationship, Value

Altera Digital Health is very relaxed when it comes to developments, and their process isn't good....

Oct 2023
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Director

Loyalty, Value

Sunrise Ambulatory Care is a lot cheaper than Epic's systems. That is why some hospitals don't go...

Oct 2023
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Director

Product

Even after a brand-new upgrade, the system's scheduling function broke down several times to the...

Oct 2023
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Director

Operations

Altera Digital Health offers very little training. If someone is used to the system, they will be...

Oct 2023
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Director

Relationship

Altera Digital Health's strength is that they are pretty transparent about their own issues. We like...

Oct 2023
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Director

Relationship

Altera Digital Health could be a much better company. We wish they listened to their customers more....

Oct 2023
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Director

Product

Interoperability is a big thing for us, and we are really struggling with it. It isn't that we don't...

Oct 2023
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VP/Other Executive

Loyalty

We already knew we didn’t want to continue with Allscripts, and then after some major changes in our...

Sep 2023
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VP/Other Executive

Relationship

Allscripts started out as a great partner, but after a while, we started seeing a huge decline. A...

Sep 2023
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VP/Other Executive

Operations

The training that I and my analysts went through was good. I thought it was well done and well...

Sep 2023
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VP/Other Executive

Product

The product’s layout and the screens themselves are not difficult. The screens aren't too busy, and...

Sep 2023
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VP/Other Executive

Loyalty

We are moving away from Altera Digital Health, and one thing we will miss is the product's...

Sep 2023
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Director

Product

There are certain things that I like about Sunrise Ambulatory Care and our ability to use the...

Aug 2023
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Director

Operations, Product

We had a major upgrade scheduled recently with a lengthy period of downtime, and the day before the...

Aug 2023
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Director

Relationship

Once the vendor moved from Allscripts to Altera Digital Health, things shifted, and we have not...

Aug 2023
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Director

Product

I don't think the product is a good ambulatory product. If we are talking about ambulatory products,...

Aug 2023
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Director

Operations

The vendor needs to improve their upgrade process. We are now finding things that are in the system...

Aug 2023
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COO

Operations

We have been with the vendor for several years and are still working through the scope of our...

Aug 2023
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COO

Product, Value

The first years after we started using Sunrise Ambulatory Care were pretty horrible. Things have...

Aug 2023
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COO

Product

I know there are issues and challenges with any EHR, but Sunrise Ambulatory Care has probably been...

Aug 2023
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COO

Product

We have providers who have some experience with Sunrise Ambulatory Care, and they have said that our...

Aug 2023
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COO

Operations, Product

Sunrise Ambulatory Care is a very difficult system to implement and upgrade. When we upgrade our...

Aug 2023
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COO

Product

The promises Altera Digital Health makes don't contain much, and there haven’t been any improvements...

Aug 2023
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(0)
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COO

Product, Value

Sunrise Ambulatory Care is very difficult to interface with other solutions. It is time consuming...

Aug 2023
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COO

Product

Sunrise Ambulatory Care is reliable in terms of not going down very often. The solution is up 99% of...

Aug 2023
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COO

Product

The product works okay for acute care but is horrible for ambulatory care. There is a strong desire...

Aug 2023
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VP/Other Executive

Culture, Value

Moving to the cloud should not cost three times as much as what we are paying for hosting. I find...

May 2023
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VP/Other Executive

Value

When we look at the total cost of ownership of some of the bigger EHRs, we think we are getting a...

May 2023
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VP/Other Executive

Product

People purchase the product because they have open APIs and FHIR. They have things that allow people...

May 2023
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VP/Other Executive

Product

Sunrise Compass is the new version of the inbox, and if anybody understands a healthcare practice,...

May 2023
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VP/Other Executive

Operations

When we implemented Sunrise Ambulatory Care, we only had two open issues in our first week. The...

May 2023
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VP/Other Executive

Loyalty, Relationship

I have met the new president of Altera Digital Health, and I came away more energized than I have...

May 2023
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VP/Other Executive

Loyalty, Relationship

While people have not changed in the hosting, I have seen some attitudes change. We made a...

May 2023
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CEO/President

Value, Value

Every time we pose a problem, Altera Digital Health gives us the solution, but that solution usually...

Apr 2023
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CEO/President

Product, Product

The documentation still needs some improvements, but the system is doing what we need it to do....

Apr 2023
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CEO/President

Relationship, Relationship

We would like to look for something different with more robust reporting. We don't want to buy lots...

Apr 2023
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Director

Loyalty

Altera Digital Health’s future is uncertain with the takeover by Harris Healthcare. Harris...

Apr 2023
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Director

Relationship

We have a couple of contacts at Altera Digital Health who are apparently staying after the...

Apr 2023
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Director

Loyalty

Our satisfaction with Sunrise Ambulatory Care may improve in the next year. That will depend on how...

Apr 2023
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Director

Loyalty, Product

Sunrise Ambulatory Care was not made for an ambulatory environment, and it shows. Some ambulatory...

Mar 2023
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