Sunrise Ambulatory Care Commentary
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Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CMIO

Relationship, Product

The vendor doesn't support our integration goals at all. We make it work. The vendor's API doesn't...

Oct 2024
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CMIO

Relationship

The vendor is proactive about some things, but with other things, they are woefully not proactive....

Oct 2024
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CMIO

Loyalty

If the choice were up to me, I would give a strong no to whether Altera Digital Health is part of...

Oct 2024
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CMIO

Product

We could do better at setting tangible metrics and outcomes to bring to the vendor. There are some...

Oct 2024
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CMIO

Operations

The vendor gives good on-site and off-site support for implementations. The vendor's work when they...

Oct 2024
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CMIO

Relationship

No one keeps all of their promises. Historically, the vendor has given a nice spiel and then not...

Oct 2024
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CMIO

Operations, Product

The solution isn't easy for end users at all. I say that both as an end user and as someone who is...

Oct 2024
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CMIO

Culture, Product

The product's ability to work as promoted has historically been very poor. The product has changed...

Oct 2024
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CMIO

Culture, Value

There are absolutely things that Altera Digital Health charges for that should just be part of their...

Oct 2024
||
(0)
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CMIO

Loyalty, Product, Value

It would only be reasonable for someone to use Sunrise Ambulatory Care if they were from a very...

Oct 2024
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CMIO

Relationship

Altera Digital Health does executive involvement well. We can escalate things very quickly. I don't...

Oct 2024
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CMIO

Relationship

The vendor's support used to be horrible. We would put in cases, and the vendor's response was that...

Oct 2024
||
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CMIO

Loyalty, Value

The vendor is improving. I think they have legitimately fixed some core things in their business...

Oct 2024
||
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CMIO

Operations

The vendor is not good at giving us workflow best practices, and they acknowledge that. We have had...

Oct 2024
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CMIO

Loyalty

In my opinion, Altera Digital Health can't meet our needs any longer, and that won't change with the...

Oct 2024
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CIO

Value

Altera Digital Health does a really good job of not nickel-and-diming for everything. They have been...

Sep 2024
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CIO

Relationship

Among EMR vendors, Altera Digital Health’s customer support is better than most people I have dealt...

Sep 2024
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CIO

Loyalty, Relationship, Product

Altera Digital Health has not put care into Sunrise Ambulatory Care since we have been on it. There...

Sep 2024
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CIO

Culture, Operations

Altera Digital Health’s project management and implementations are so unbelievably disorganized....

Sep 2024
||
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Director

Product

I would say that the system's strength is that it is a single system that covers both the ambulatory...

May 2024
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Director

Value

Altera Digital Health charges for every little thing. I have to pay for training.

May 2024
||
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Director

Relationship

I can get the people who are empowered to solve our problems on the phone.

May 2024
||
(0)
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Director

Product

There are some things that we could improve by looking at the system's functionality weaknesses. A...

May 2024
||
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Director

Loyalty

I wouldn't recommend Sunrise Ambulatory Care. I have decided that my organization can either keep...

May 2024
||
(0)
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VP/Other Executive

Product

The inbox in Sunrise Ambulatory Care is a product that really does not work well. Doctors in a...

Mar 2024
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VP/Other Executive

Product

One big thing that we struggle with in Sunrise Ambulatory Care is how it works with family dynamics....

Mar 2024
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VP/Other Executive

Loyalty, Product

My firm belief is Sunrise Ambulatory Care is a good product. However, the ambulatory version still...

Mar 2024
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VP/Other Executive

Operations

Training is one of Altera Digital Health’s weaknesses.

Mar 2024
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VP/Other Executive

Operations, Product

Sunrise Ambulatory Care was initially created as an acute product and then was kind of jerry-rigged...

Mar 2024
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Director

Relationship, Product

Altera Digital Health needs to really get in and fix the core base of their application. That is why...

Mar 2024
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Director

Relationship

Our executives and Altera Digital Health's executives speak to each other regularly.

Mar 2024
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Analyst/Coordinator

Loyalty, Relationship

When the vendor switched from Allscripts to Altera Digital Health, they went through a pretty big...

Jan 2024
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Analyst/Coordinator

Product

There is interoperability functionality in Sunrise Ambulatory Care in a way that we don't see with...

Jan 2024
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Analyst/Coordinator

Product

There is some workflow improvement that could be made in Sunrise Ambulatory Care as we get deeper...

Jan 2024
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Analyst/Coordinator

Loyalty

I would like to see Altera Digital Health deliver more technology. I think we will see that in the...

Jan 2024
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