Sunrise Ambulatory Care Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
Altera Digital Health doesn't provide us with any training, so we have to do our own training....
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Loyalty, Product
The solution could have more APIs for integration instead of us having to go out and do some things...
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Relationship
Altera Digital Health is much better about being proactive than they were in the past. They used to...
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Loyalty, Value
Sunrise Ambulatory Care isn't as expensive as Epic's solution. That is the reason we went with it.
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Relationship
Altera Digital Health could listen to us more. When we tell them something, we aren't just saying...
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Product
I like the system's flexibility. We are given a lot of flexibility to do customizations in Sunrise...
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Value
Because we are using multiple solutions from Altera Digital Health, we have been able to get a low...
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Loyalty
Sunrise Ambulatory Care is not part of our long-term plans. Sunrise Ambulatory Care is incomplete....
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Relationship
Altera Digital Health does fine with providing support. They do a pretty good job with proactive...
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Loyalty
We are looking at expanding into some of Altera Digital Health's other products so that we can have...
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Relationship
Support is an ongoing area that Altera Digital Health is working to improve that includes both the...
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Product
Sunrise Ambulatory Care is a really good product for us, but it doesn't have the market share that...
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Product
Sunrise Ambulatory Care would have been really good if it kept up with the industry standard....
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Operations, Product
End users would say that Sunrise Ambulatory Care is super hard to utilize. We are trying to figure...
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Product
When a patient shows up in the ambulatory clinic, we need to know their story. In order for me to...
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Product
The product has a good integration application, but the system just doesn't have the nature of...
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Product, Value
From an ambulatory perspective, we expected our providers to be able to see patients that they were...
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Product
Every time we get an upgrade, Sunrise Ambulatory Care is always broken. That system takes the most...
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Relationship, Product
The vendor doesn't support our integration goals at all. We make it work. The vendor's API doesn't...
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Relationship
The vendor is proactive about some things, but with other things, they are woefully not proactive....
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Loyalty
If the choice were up to me, I would give a strong no to whether Altera Digital Health is part of...
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Product
We could do better at setting tangible metrics and outcomes to bring to the vendor. There are some...
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Operations
The vendor gives good on-site and off-site support for implementations. The vendor's work when they...
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Relationship
No one keeps all of their promises. Historically, the vendor has given a nice spiel and then not...
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Operations, Product
The solution isn't easy for end users at all. I say that both as an end user and as someone who is...
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Culture, Product
The product's ability to work as promoted has historically been very poor. The product has changed...
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Culture, Value
There are absolutely things that Altera Digital Health charges for that should just be part of their...
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Loyalty, Product, Value
It would only be reasonable for someone to use Sunrise Ambulatory Care if they were from a very...
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Relationship
Altera Digital Health does executive involvement well. We can escalate things very quickly. I don't...
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Relationship
The vendor's support used to be horrible. We would put in cases, and the vendor's response was that...
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Loyalty, Value
The vendor is improving. I think they have legitimately fixed some core things in their business...
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Operations
The vendor is not good at giving us workflow best practices, and they acknowledge that. We have had...
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Loyalty
In my opinion, Altera Digital Health can't meet our needs any longer, and that won't change with the...
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Value
Altera Digital Health does a really good job of not nickel-and-diming for everything. They have been...
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Relationship
Among EMR vendors, Altera Digital Health’s customer support is better than most people I have dealt...
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Loyalty, Relationship, Product
Altera Digital Health has not put care into Sunrise Ambulatory Care since we have been on it. There...
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Culture, Operations
Altera Digital Health’s project management and implementations are so unbelievably disorganized....
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