Sunrise Ambulatory Care Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Product
The vendor doesn't support our integration goals at all. We make it work. The vendor's API doesn't...
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Relationship
The vendor is proactive about some things, but with other things, they are woefully not proactive....
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Loyalty
If the choice were up to me, I would give a strong no to whether Altera Digital Health is part of...
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Product
We could do better at setting tangible metrics and outcomes to bring to the vendor. There are some...
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Operations
The vendor gives good on-site and off-site support for implementations. The vendor's work when they...
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Relationship
No one keeps all of their promises. Historically, the vendor has given a nice spiel and then not...
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Operations, Product
The solution isn't easy for end users at all. I say that both as an end user and as someone who is...
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Culture, Product
The product's ability to work as promoted has historically been very poor. The product has changed...
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Culture, Value
There are absolutely things that Altera Digital Health charges for that should just be part of their...
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Loyalty, Product, Value
It would only be reasonable for someone to use Sunrise Ambulatory Care if they were from a very...
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Relationship
Altera Digital Health does executive involvement well. We can escalate things very quickly. I don't...
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Relationship
The vendor's support used to be horrible. We would put in cases, and the vendor's response was that...
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Loyalty, Value
The vendor is improving. I think they have legitimately fixed some core things in their business...
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Operations
The vendor is not good at giving us workflow best practices, and they acknowledge that. We have had...
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Loyalty
In my opinion, Altera Digital Health can't meet our needs any longer, and that won't change with the...
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Value
Altera Digital Health does a really good job of not nickel-and-diming for everything. They have been...
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Relationship
Among EMR vendors, Altera Digital Health’s customer support is better than most people I have dealt...
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Loyalty, Relationship, Product
Altera Digital Health has not put care into Sunrise Ambulatory Care since we have been on it. There...
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Culture, Operations
Altera Digital Health’s project management and implementations are so unbelievably disorganized....
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Product
I would say that the system's strength is that it is a single system that covers both the ambulatory...
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Value
Altera Digital Health charges for every little thing. I have to pay for training.
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Relationship
I can get the people who are empowered to solve our problems on the phone.
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Product
There are some things that we could improve by looking at the system's functionality weaknesses. A...
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Loyalty
I wouldn't recommend Sunrise Ambulatory Care. I have decided that my organization can either keep...
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Product
The inbox in Sunrise Ambulatory Care is a product that really does not work well. Doctors in a...
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Product
One big thing that we struggle with in Sunrise Ambulatory Care is how it works with family dynamics....
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Loyalty, Product
My firm belief is Sunrise Ambulatory Care is a good product. However, the ambulatory version still...
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Operations
Training is one of Altera Digital Health’s weaknesses.
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Operations, Product
Sunrise Ambulatory Care was initially created as an acute product and then was kind of jerry-rigged...
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Relationship, Product
Altera Digital Health needs to really get in and fix the core base of their application. That is why...
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Relationship
Our executives and Altera Digital Health's executives speak to each other regularly.
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Loyalty, Relationship
When the vendor switched from Allscripts to Altera Digital Health, they went through a pretty big...
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Product
There is interoperability functionality in Sunrise Ambulatory Care in a way that we don't see with...
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Product
There is some workflow improvement that could be made in Sunrise Ambulatory Care as we get deeper...
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Loyalty
I would like to see Altera Digital Health deliver more technology. I think we will see that in the...
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