IKS Health Outsourced Coding Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Services
The coder we use with IKS Health helps our team a lot. Usually, when there are any changes or they...
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Loyalty, Relationship
I appreciate having a regular IKS Health meeting where we look at all our stats and know where we...
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Relationship, Services
IKS Health does a good job all around, and they are very helpful. They always ask whether we need...
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Relationship
A firm's technology is very important in terms of selecting an outsourced coding firm because they...
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Value
IKS Health is pretty strict on just charging for the charts that they are actually completing coding....
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Relationship
IKS Health is very responsive. If I send an email and say that we need something done a certain way,...
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Value
We have pretty much maintained what we have paid IKS Health, so their prices haven't gone up. They...
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Relationship, Services
It has been helpful to have IKS Health’s coding team meet with and educate the nursing staff so they...
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Relationship, Operations, Services
IKS Health offers free webinars for people who are part of certain coding professional associations...
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Relationship, Services
I would recommend IKS Health to anyone who is interested because the firm stands by what they offer,...
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Relationship, Services
We have been with IKS Health for a long time, and even though we have changed from the time we...
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Relationship, Services
IKS Health sends us quality reports regularly just to make sure that we can see what is being done...
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Relationship, Services
IKS Health has two levels of leadership; they have a supervisor and a manager. If someone is out,...
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Operations, Value
The coding is great, and IKS Health doesn't charge us anything other than what we expect.
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Relationship, Services
Our representative is so-so. They are not very communicative. When we initially rolled out our...
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Relationship
IKS Health's team has a lot of hands in the pot. That makes it challenging when we are trying to...
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Relationship
IKS Health has allowed us to scale up super quickly when we have needed to. We have always really...
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Relationship
Staffing has definitely been one of IKS Health’s setbacks recently. There has been a pretty high...
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Operations
I think I would hire IKS Health again. Working with IKS Health is relatively easy. The contract...
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Relationship
IKS Health is extremely transparent, and I have worked with their leadership team in the past,...
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Relationship, Services
In the years that I have been at the organization in multiple different position capacities, we have...
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Relationship
IKS Health’s vendor management is really good. When we identify an issue or an increase in volume or...
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Relationship
What I like about AQuity Solutions is that they are pretty good if something were to arise. When we...
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Loyalty
All AQuity Solutions does for us is provide a part-time inpatient coder. That is filling a gap right...
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Relationship, Services
We get really good coders from AQuity Solutions the majority of the time. Every once in a while,...
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Relationship, Services
We have worked with AQuity Solutions for quite a while, and we have a good partnership. They are...
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Relationship
The thing about AQuity Solutions, especially with our inpatient services, is that they adjust to our...
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Services
Outsourced coding doesn’t always easily mesh with our team, and AQuity Solutions does such a good...
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Relationship
We have specialized coding needs that we can’t find in many places, and we needed some help in that...
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Services
Sometimes the coders are requesting clinical documentation for queries that aren't necessary. We...
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Loyalty, Relationship, Value
If I were to do it again, I would not work with AQuity Solutions again because they don't offer all...
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Relationship, Value
We had an issue where we wanted to stop a service, but AQuity Solutions continued to do it and...
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Relationship
I have a personal distaste for AQuity Solutions right now, but they are a solid organization and...
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Relationship
AQuity Solutions has changed the resource. They were originally MModal. It was a very different...
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Services
With AQuity Solutions, we will periodically have some coders who are problematic, but they deliver...
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Relationship
AQuity Solutions will not support us for inpatient work unless we want to do it offshore. Where they...
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Relationship
AQuity Solutions has stepped up to the plate and taken on extra work when we needed it, and it has...
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Loyalty
I would tell a peer that I would choose AQuity Solutions as a partner very consistently if I were to...
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Operations
One thing that AQuity Solutions could have done to exceed expectations would have been to better...
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Relationship, Services
AQuity Solutions basically doesn't have turnover.
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Relationship
We have regular meetings with AQuity Solutions to make sure everything is going well. We have been...
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Relationship
There have been a couple of issues where people who are not coders have gotten in the way of our...
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Relationship, Operations
We have been extremely satisfied with AQuity Solutions' ability to reduce impact when there has been...
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Value
I feel like outsourcing coding shouldn't be necessary, and we would love to be able to provide our...
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Relationship, Services
We had an issue with AQuity Solutions where they made a mistake that caused a headache for us. I...
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Relationship
Like anything else, it is sometimes difficult to get feedback as soon as I might need it. When the...
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Services, Value
In terms of AQuity Solutions driving tangible outcomes, things are a little difficult. When we have...
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Relationship
Overall, the quality of AQuity Solutions’ customer service has always been excellent. I have been...
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Loyalty, Relationship
I would definitely recommend AQuity Solutions. I really enjoy working with them, so I hope our...
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Services, Value
When we are redoing our contracts, our vendors usually ask for an increase, but AQuity Solutions has...
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Relationship
I met with one of IKS Health's representatives, and they let me know that they acquired AQuity...
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Relationship, Services
AQuity Solutions has the ability to keep the workflow going when turnover issues arise. New coders...
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Relationship
AQuity Solutions exceeds our expectations because every now and then, we have specialty requests,...
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Relationship, Services
In terms of the staff’s quality, we usually don't have too many errors with the coders. I only...
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Services
AQuity Solutions is able to provide us with reports. Sometimes I have to do presentations, and I can...
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Value
AQuity Solutions avoids charging for every little thing. The invoicing is very straightforward.
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Relationship
AQuity Solutions definitely meets our expectations. They are very quick to respond to any issues....
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Relationship
AQuity Solutions always responds to our needs. We had regularly scheduled meetings with them...
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