AQuity Solutions Outsourced Coding
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Mac Boyter
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User Commentary

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Director

Relationship

AQuity Solutions is just awesome. They are willing to help. The coding organization is awesome. They...

Sep 2023
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Director

Relationship, Services

At one point, we needed weekend coverage, and the firm was able to able to get us coders to do...

Aug 2023
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Director

Relationship, Value

AQuity Solutions has been an excellent partner with our health system. They have helped us with our...

Aug 2023
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Director

Relationship, Services

AQuity Solutions is pretty accurate with their coding quality. They provide their own internal...

Aug 2023
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Director

Relationship, Services

I can't really think of any issues we have with AQuity Solutions with the exception of the...

Aug 2023
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Director

Relationship, Relationship, Relationship

We have a partnership with AQuity Solutions that goes way back. AQuity Solutions hears what our...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

AQuity Solutions has tried to provide us with solutions that align with where the industry is moving...

Jul 2023
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Director

Operations, Services, Services

The only criticism I have for AQuity Solutions is the changeover between coders. The process of...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

AQuity Solutions has had some turnover. We went live with a new EMR system, and getting new people...

Jul 2023
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Manager

Loyalty, Loyalty, Loyalty, Value

We asked AQuity Solutions for some daytime coding help, but they said that was not possible because...

Jul 2023
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Manager

Relationship, Relationship, Operations, Services

AQuity Solutions meets the expectation that people show up and code the charts, and I appreciate...

Jul 2023
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Manager

Relationship, Relationship, Relationship

The strength of our partnership with AQuity Solutions was really high until they told me they...

Jul 2023
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Manager

Operations, Operations, Operations, Services, Services, Services

In one of our departments, we had to make several corrections, so I had to assign coders to go in...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We had good responsiveness from AQuity Solutions’ management team. They were always very responsive...

Jul 2023
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Manager

Loyalty, Loyalty, Loyalty

I would recommend AQuity Solutions. We picked them in the first place because all the other firms...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Services, Services, Services

I would like to see AQuity Solutions improve mostly on the global side, where there is not much...

Jun 2023
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Director

Relationship, Relationship, Operations, Services, Services, Services

We give the firm's coders directives, and they may do something once and then not again. We...

Jun 2023
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Director

Relationship, Relationship, Relationship

I like our communication with AQuity Solutions. They are easy to reach. And I like the domestic...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services

AQuity Solutions' turnaround times were a struggle, and so was maintaining a certain person on our...

May 2023
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Manager

Loyalty, Loyalty, Loyalty

We switched to AQuity Solutions because our previous firm could not support the solution we were...

May 2023
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Manager

Operations, Operations, Operations

We have had some issues with AQuity Solutions. We discovered once we went live that most of the...

May 2023
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Manager

Services, Services, Services

I know there are other coding firms out there that can jump directly into the quality measures for...

May 2023
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Manager

Loyalty, Relationship, Relationship, Operations, Operations, Operations

AQuity Solutions had some coder turnover that they handled quickly. That delayed our ability to...

May 2023
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Manager

Relationship, Relationship, Relationship

We were having issues, and the AQuity Solutions coders were sending emails to my coordinators. We...

May 2023
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Manager

Relationship, Relationship, Relationship

AQuity Solutions is only meeting our expectations. I wouldn't say the firm is exceeding them. They...

May 2023
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Manager

Value, Value, Value

I always think the rate we pay AQuity Solutions' coders is a little high, but that is likely the...

May 2023
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Director

Relationship, Value

I would tell someone looking into AQuity Solutions that the firm does really well. The firm's...

Mar 2023
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Director

Relationship

I would rather see the hours that I am going to work on a weekly basis up front. I would like to...

Mar 2023
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Manager

Relationship, Operations

The firm has knowledgeable coders. The state fund and overseas management people are easy to work...

Mar 2023
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Manager

Relationship

We have been very pleased with the firm. Up to this point, we have only used inpatient facility...

Mar 2023
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Manager

Operations

AQuity Solutions can improve the training process with the new coders we are getting. It would be...

Jan 2023
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Manager

Relationship

AQuity Solutions really tries to accommodate us and what we ask for. They are reachable when we need...

Jan 2023
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Manager

Services

We are getting a lot of offshore or global coders from AQuity Solutions, and we have had some...

Jan 2023
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Manager

Relationship

AQuity Solutions meets our expectations but does not exceed them. We had a coder assigned to us, and...

Jan 2023
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Manager

Services, Value

Some of the things we would like to see be better with AQuity Solutions are mostly with the...

Jan 2023
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Director

Relationship, Services

AQuity Solutions has adapted to our EHR. They customize their services and take all my headaches away....

Jan 2023
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Director

Relationship, Services

AQuity Solutions has a lot of consistency. They use the same coders, and they also have a manager...

Jan 2023
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Director

Relationship, Services

I want to highlight AQuity Solutions’ flexibility. When our volumes go up, they give us additional...

Jan 2023
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Director

Relationship

AQuity Solutions doesn’t have much coder turnover, so they are pretty good at managing that. Also,...

Jan 2023
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Director

Relationship, Value

Overall, I have been very satisfied with the services that AQuity Solutions is providing for us. And...

Jan 2023
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Director

Relationship, Operations

The contract is very flexible. And if somebody calls in sick or anything and the coders don’t work...

Jan 2023
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Director

Relationship

Before AQuity Solutions bought the company we were using, the people assigned to my account were...

Nov 2022
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Director

Relationship

Our experience has been a little worse since the rebranding from MModal to AQuity Solutions, mainly...

Nov 2022
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Director

Relationship

When we bring quality issues to AQuity Solutions’ attention, the firm addresses them and puts them...

Nov 2022
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Director

Relationship

We have had some recent challenges with AQuity Solutions and coder turnover. I debate whether those...

Nov 2022
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Director

Value

We have a unique pricing model with AQuity Solutions. They take whatever we tell them we need,...

Nov 2022
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Director

Relationship, Services

From a coder preparedness perspective, AQuity Solutions is typically better than other firms.

Nov 2022
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Director

Relationship

Every time I have an issue and require additional support, AQuity Solutions is very responsive....

Nov 2022
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Director

Relationship, Services

AQuity Solutions meets my expectations, and their coding is good. They make mistakes from time to...

Nov 2022
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Manager

Relationship

AQuity Solutions bends over backward to make us happy, and we are very satisfied. We have regular...

Nov 2022
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Manager

Relationship

We had things in our contract that we struggled to get AQuity Solutions to execute. Our contract had...

Nov 2022
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Manager

Loyalty, Value

AQuity Solutions’ prices are very high. We are leaving the firm because, at this point, it costs...

Nov 2022
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Manager

Relationship

There was a shift in the manager over the contract coders on our account, and since that shift, the...

Nov 2022
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Manager

Services

As far as inpatient coding goes, AQuity Solutions exceeds expectations, but in terms of outpatient...

Nov 2022
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Director

Relationship

I am extremely satisfied with the overall value I receive from AQuity Solutions' services. I have...

Nov 2022
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Director

Relationship

The firm doesn’t consistently exceed our expectations, but I don't know of any firm that does. When...

Nov 2022
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Director

Value

There was an incident years ago when the firm actually had to correct what they were charging us...

Nov 2022
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Director

Relationship

We have a manager we meet with routinely. That person is helpful with everything regarding the...

Nov 2022
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Director

Relationship, Services

We have been very happy with AQuity Solutions. Generally speaking, I would recommend their services...

Nov 2022
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Manager

Operations

The person AQuity Solutions assigned to the project not only knew what they were doing but also put...

Nov 2022
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Manager

Relationship

We always anticipate a delay at the get-go because consultants need to get an understanding of all...

Nov 2022
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Manager

Relationship

AQuity Solutions’ leadership is very involved. They are easy to talk to and very professional, and...

Nov 2022
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Manager

Operations, Services

AQuity Solutions has been very reasonable in their pricing, but they don't get their bills out in a...

Nov 2022
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Manager

Relationship

Once the job gets going, AQuity Solutions could do a better job of communicating as they run into issues....

Nov 2022
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Manager

Value

AQuity Solutions' offshore coding has been working for us for quite some time, and we probably...

Nov 2022
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Director

Relationship, Services

The biggest challenge with AQuity Solutions is they have a lot of offshore coding, and there are...

Nov 2022
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Director

Relationship

The AQuity Solutions leadership team in the United States that I contact if I have an issue is very...

Nov 2022
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Director

Services

I would buy AQuity Solutions’ coding services again only if I had the option of fully onshore...

Nov 2022
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Director

Value

AQuity Solutions bills our facility a monthly fee, and they avoid charging for little things.

Nov 2022
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Director

Services

AQuity Solutions’ strength is the number of employees they have that can do our coding. AQuity...

Nov 2022
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Manager

Value

Sometimes we have to get used to technical issues because of the time difference between us and the...

Nov 2022
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Manager

Relationship

Sometimes when our coding manager is out, someone else makes themselves available and lets us know...

Nov 2022
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Manager

Value

Originally, we weren't proponents of outsourced coding, but the benefit of outsourced coding is that...

Nov 2022
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Manager

Relationship, Operations, Services

I get feedback, and the nice thing is that if we have any issues, we bring them up, and the firm...

Nov 2022
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Manager

Relationship

Since AQuity Solutions took over some of our accounts, things have been maintained a lot better. The...

Nov 2022
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Manager

Relationship, Services

The only thing that we have to factor in is that we have a lot of things that aren't able to be...

Nov 2022
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Manager

Operations

AQuity Solutions is willing to offer some training to our providers, and that training would be...

Nov 2022
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Manager

Relationship, Services

We are really happy because the coders are all coding at 95% accuracy and above, and that is the...

Nov 2022
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Manager

Relationship

When it comes time for renewal, most firms want more. In the past, we dealt with firms that pushed...

Nov 2022
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Manager

Relationship

We have had some bumps, of course. But if the firm's people don't work out, the firm lets those...

Nov 2022
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Director

Value

There is a lot of undercoding being done by AQuity Solutions’ offshore coders. The coders do not...

Nov 2022
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VP/Other Executive

Relationship

AQuity Solutions is very knowledgeable. They always have an answer for us when we need it, even if...

Nov 2022
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VP/Other Executive

Relationship

AQuity Solutions' leadership tends to lack proactiveness. Specifically, the firm's managers and...

Oct 2022
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VP/Other Executive

Relationship, Services

The firm can improve their quality. While their quality is better than in the past, the quarterly...

Oct 2022
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VP/Other Executive

Relationship

The firm's audit team shows great potential and is really a breath of fresh air. They are extremely...

Oct 2022
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VP/Other Executive

Relationship

Our account director is a great communicator and listens to our concerns. We have seen great results...

Oct 2022
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Director

Relationship

I can email the firm any time of the day, and I get a response any time I need to talk to somebody....

Oct 2022
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Director

Value

AQuity Solutions has been very good with charges. I can ask questions about anything during our...

Oct 2022
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Director

Relationship, Operations

AQuity Solutions has been absolutely wonderful. I have nothing but great things to say about the...

Oct 2022
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Director

Relationship

The executives are all very much involved. But we have frequent meetings, and there is no reason for...

Oct 2022
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Director

Relationship

The firm has always been willing to do anything that I have ever asked and work with us in any way...

Oct 2022
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Manager

Loyalty

The productivity from AQuity Solutions' coders doesn’t meet our standards. The quality of their work...

Oct 2022
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Manager

Relationship

Our AQuity Solutions coding manager is very receptive. They are very willing to help.

Oct 2022
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Director

Relationship

Our representative changed, and we would have liked a little forewarning so that we could have...

Oct 2022
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Director

Relationship

AQuity Solutions is very involved, but I don't know whether they need to be so involved because they...

Oct 2022
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Director

Relationship, Services

There still seem to be some translation issues because we use the firm's offshore coding, and...

Oct 2022
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Director

Relationship

Sometimes there is a time factor with the offshore team. There is a significant time difference...

Oct 2022
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Director

Relationship

As far as the coding actually goes, we have gotten some really good feedback from a certain person...

Oct 2022
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Director

Relationship

AQuity Solutions does fine, but every once in a while, things take longer than they should. That...

Oct 2022
||
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Director

Relationship

I would tell someone considering AQuity Solutions that the firm's services are of good value. The...

Oct 2022
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