AQuity Solutions Outsourced Coding Commentary
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Mac Boyter
Research Director
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User Commentary

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Manager

Relationship

We have worked with one of AQuity Solutions' team members for years, and things have been fine....

Feb 2024
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Manager

Services

AQuity Solutions satisfies our needs. However, they don't really strategically plan or do things...

Feb 2024
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Manager

Operations

For us, when we onboard one of AQuity Solutions' coders, once they go through our onboarding process...

Feb 2024
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Manager

Relationship

We have a long rapport with one of the firm's people, and there have probably been three or four...

Feb 2024
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Manager

Relationship

Most times, AQuity Solutions is very responsive to our needs. They have a quality team that can...

Feb 2024
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Director

Relationship

We would work with AQuity Solutions again without a doubt. We have had other coding contracts in the...

Feb 2024
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Director

Value

AQuity Solutions charges us strictly by the contract. That was a concern because the previous...

Feb 2024
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Director

Relationship

We have the same coders on our account instead of a constant flow of people coming and going. We...

Feb 2024
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Director

Relationship, Operations

I really cannot think of anything that AQuity Solutions could do better; they actually even offer...

Feb 2024
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Manager

Relationship, Services

We like the work AQuity Solutions does for us and the coders doing that work. We have been working...

Feb 2024
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Manager

Relationship

Over the last few years that I have had a chance to work with AQuity Solutions, I have enjoyed...

Feb 2024
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Manager

Relationship, Relationship, Operations, Operations

I would recommend that AQuity Solutions provide better communication about coders taking time off or...

Jan 2024
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Manager

Relationship, Relationship

AQuity Solutions doesn’t go above and beyond; they do just what we expect them to do. There is a...

Jan 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

We work with one reliable coder from AQuity Solutions. The coder’s manager really likes them, and...

Jan 2024
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Manager

Relationship, Relationship

I have decided that I won't use AQuity Solutions again because they don't have the capacity or the...

Jan 2024
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Manager

Services, Services, Value, Value

We have AQuity Solutions’ coders clock in with our time and attendance system to validate their...

Jan 2024
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Manager

Relationship, Relationship

The quality of AQuity Solutions’ staff varies because they may have one or two people who are good...

Jan 2024
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Manager

Relationship, Relationship

AQuity Solutions should provide more prompt feedback to their staff. Sometimes I feel like I am...

Jan 2024
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Director

Relationship, Value

The firm did not exceed our expectations in two scenarios. One was with a coder that was not meeting...

Nov 2023
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Director

Operations

The firm’s biggest strength was their flexibility, in that they could pick up additional hours if I...

Nov 2023
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Director

Relationship, Relationship

I enjoy working with AQuity Solutions. Their oversight and management team are fantastic. The firm...

Nov 2023
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Director

Relationship, Relationship

AQuity Solutions is just a super strong company. Everybody is very easy to work with from bringing...

Nov 2023
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Director

Relationship, Relationship

AQuity Solutions does a really good job of managing coder turnover. The turnaround time is usually...

Oct 2023
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Director

Operations

AQuity Solutions could do a little better in terms of communication back and forth between the...

Oct 2023
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Director

Relationship

AQuity Solutions has a team of auditors, and they place a lot of the accounts in a work queue so...

Oct 2023
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Director

Relationship, Operations

Working with our representatives at AQuity Solutions has really been helpful. We had some questions...

Oct 2023
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Director

Relationship

Even though AQuity Solutions has changed companies within the time I have been with them, I have had...

Oct 2023
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Director

Loyalty, Relationship

The offshore coder allocation has been working. Honestly, I am going to say those resources are...

Oct 2023
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Director

Relationship

When there is turnover, AQuity Solutions will send me an email and let me know that a particular...

Oct 2023
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Director

Value

AQuity Solutions’ pricing is really fair. They have a fairly large team. My financial person has...

Oct 2023
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Manager

Relationship

AQuity Solutions is very responsive. We have really good communication with the firm. They are very...

Oct 2023
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Manager

Relationship

Something that can be a little frustrating at times is that things sometimes get lost in translation...

Oct 2023
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Manager

Relationship

AQuity Solutions has done a great job when we consider the amount of quality work that they put out...

Oct 2023
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Manager

Relationship

We have forged a good rapport with the people we communicate with at AQuity Solutions. The people...

Oct 2023
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Manager

Relationship, Operations

To the best of their ability, AQuity Solutions has complied with and adjusted well to all of our...

Oct 2023
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Manager

Relationship, Relationship, Services, Services

I expect the coders to code, and I expect them to code per the coding guidelines. They are meeting...

Sep 2023
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Manager

Relationship, Relationship

One of the challenging things is that we don't communicate directly with the coders. We communicate...

Sep 2023
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Manager

Relationship, Relationship

AQuity Solutions is wonderful. They have great communication. They really take feedback and provide...

Sep 2023
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Manager

Operations, Operations, Services, Services

AQuity Solutions doesn't execute quite at the top of the scale due to learning curves. I imagine it...

Sep 2023
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Manager

Relationship, Relationship, Operations, Operations

We made some changes. There were a lot of hiccups in the process, and AQuity Solutions was wonderful...

Sep 2023
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Director

Relationship, Relationship, Operations

AQuity Solutions and I are in a battle right now, but they were great for many years. The firm...

Sep 2023
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Director

Relationship, Relationship, Services, Services

We have concerns with AQuity Solutions’ standard for coding. When I attempted to work with the...

Sep 2023
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Director

Relationship, Relationship, Services, Services

I like the regular status reports AQuity Solutions provides. My team can have visibility into the...

Sep 2023
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Director

Relationship

AQuity Solutions is just awesome. They are willing to help. The coding organization is awesome. They...

Sep 2023
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Director

Relationship, Services

At one point, we needed weekend coverage, and the firm was able to able to get us coders to do...

Aug 2023
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Director

Relationship, Value

AQuity Solutions has been an excellent partner with our health system. They have helped us with our...

Aug 2023
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Director

Relationship, Services

AQuity Solutions is pretty accurate with their coding quality. They provide their own internal...

Aug 2023
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Director

Relationship, Services

I can't really think of any issues we have with AQuity Solutions with the exception of the...

Aug 2023
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Director

Relationship, Relationship, Relationship

We have a partnership with AQuity Solutions that goes way back. AQuity Solutions hears what our...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

AQuity Solutions has tried to provide us with solutions that align with where the industry is moving...

Jul 2023
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Director

Operations, Services, Services

The only criticism I have for AQuity Solutions is the changeover between coders. The process of...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

AQuity Solutions has had some turnover. We went live with a new EMR system, and getting new people...

Jul 2023
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Manager

Loyalty, Loyalty, Loyalty, Value

We asked AQuity Solutions for some daytime coding help, but they said that was not possible because...

Jul 2023
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Manager

Relationship, Relationship, Operations, Services

AQuity Solutions meets the expectation that people show up and code the charts, and I appreciate...

Jul 2023
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Manager

Relationship, Relationship, Relationship

The strength of our partnership with AQuity Solutions was really high until they told me they...

Jul 2023
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Manager

Operations, Operations, Operations, Services, Services, Services

In one of our departments, we had to make several corrections, so I had to assign coders to go in...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We had good responsiveness from AQuity Solutions’ management team. They were always very responsive...

Jul 2023
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Manager

Loyalty, Loyalty, Loyalty

I would recommend AQuity Solutions. We picked them in the first place because all the other firms...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Services, Services, Services

I would like to see AQuity Solutions improve mostly on the global side, where there is not much...

Jun 2023
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Director

Relationship, Relationship, Operations, Services, Services, Services

We give the firm's coders directives, and they may do something once and then not again. We...

Jun 2023
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Director

Relationship, Relationship, Relationship

I like our communication with AQuity Solutions. They are easy to reach. And I like the domestic...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services

AQuity Solutions' turnaround times were a struggle, and so was maintaining a certain person on our...

May 2023
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Manager

Loyalty, Loyalty, Loyalty

We switched to AQuity Solutions because our previous firm could not support the solution we were...

May 2023
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Manager

Operations, Operations, Operations

We have had some issues with AQuity Solutions. We discovered once we went live that most of the...

May 2023
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Manager

Services, Services, Services

I know there are other coding firms out there that can jump directly into the quality measures for...

May 2023
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Manager

Loyalty, Relationship, Relationship, Operations, Operations, Operations

AQuity Solutions had some coder turnover that they handled quickly. That delayed our ability to...

May 2023
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Manager

Relationship, Relationship, Relationship

We were having issues, and the AQuity Solutions coders were sending emails to my coordinators. We...

May 2023
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Manager

Relationship, Relationship, Relationship

AQuity Solutions is only meeting our expectations. I wouldn't say the firm is exceeding them. They...

May 2023
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Manager

Value, Value, Value

I always think the rate we pay AQuity Solutions' coders is a little high, but that is likely the...

May 2023
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Director

Relationship, Value

I would tell someone looking into AQuity Solutions that the firm does really well. The firm's...

Mar 2023
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Director

Relationship

I would rather see the hours that I am going to work on a weekly basis up front. I would like to...

Mar 2023
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Manager

Relationship, Operations

The firm has knowledgeable coders. The state fund and overseas management people are easy to work...

Mar 2023
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Manager

Relationship

We have been very pleased with the firm. Up to this point, we have only used inpatient facility...

Mar 2023
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