AQuity Solutions Outsourced Coding
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Mac Boyter
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User Commentary

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Director

People and Knowledge

Before AQuity Solutions bought the company we were using, the people assigned to my account were...

Nov 2022
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Director

Relationship

Our experience has been a little worse since the rebranding from MModal to AQuity Solutions, mainly...

Nov 2022
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Director

People and Knowledge

When we bring quality issues to AQuity Solutions’ attention, the firm addresses them and puts them...

Nov 2022
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Director

People and Knowledge

We have had some recent challenges with AQuity Solutions and coder turnover. I debate whether those...

Nov 2022
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Director

ROI and Cost

We have a unique pricing model with AQuity Solutions. They take whatever we tell them we need,...

Nov 2022
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Director

People and Knowledge

From a coder preparedness perspective, AQuity Solutions is typically better than other firms.

Nov 2022
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Director

People and Knowledge

Every time I have an issue and require additional support, AQuity Solutions is very responsive....

Nov 2022
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Director

Project Results

AQuity Solutions meets my expectations, and their coding is good. They make mistakes from time to...

Nov 2022
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Manager

Relationship

AQuity Solutions bends over backward to make us happy, and we are very satisfied. We have regular...

Nov 2022
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Manager

Relationship

We had things in our contract that we struggled to get AQuity Solutions to execute. Our contract had...

Nov 2022
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Manager

Future Outlook

AQuity Solutions’ prices are very high. We are leaving the firm because, at this point, it costs...

Nov 2022
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Manager

Tools and Methodology

There was a shift in the manager over the contract coders on our account, and since that shift, the...

Nov 2022
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Manager

Tools and Methodology

As far as inpatient coding goes, AQuity Solutions exceeds expectations, but in terms of outpatient...

Nov 2022
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Director

Other Observations

The firm doesn’t consistently exceed our expectations, but I don't know of any firm that does. When...

Nov 2022
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Director

ROI and Cost

There was an incident years ago when the firm actually had to correct what they were charging us...

Nov 2022
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Director

Relationship

We have a manager we meet with routinely. That person is helpful with everything regarding the...

Nov 2022
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Director

Project Results

We have been very happy with AQuity Solutions. Generally speaking, I would recommend their services...

Nov 2022
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Manager

People and Knowledge

The person AQuity Solutions assigned to the project not only knew what they were doing but also put...

Nov 2022
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Manager

Relationship

We always anticipate a delay at the get-go because consultants need to get an understanding of all...

Nov 2022
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Manager

Relationship

AQuity Solutions’ leadership is very involved. They are easy to talk to and very professional, and...

Nov 2022
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Manager

ROI and Cost

AQuity Solutions has been very reasonable in their pricing, but they don't get their bills out in a...

Nov 2022
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Manager

Relationship

Once the job gets going, AQuity Solutions could do a better job of communicating as they run into issues....

Nov 2022
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Manager

ROI and Cost

AQuity Solutions' offshore coding has been working for us for quite some time, and we probably...

Nov 2022
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Director

Tools and Methodology

The biggest challenge with AQuity Solutions is they have a lot of offshore coding, and there are...

Nov 2022
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Director

Relationship

The AQuity Solutions leadership team in the United States that I contact if I have an issue is very...

Nov 2022
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Director

Other Observations

I would buy AQuity Solutions’ coding services again only if I had the option of fully onshore...

Nov 2022
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Director

ROI and Cost

AQuity Solutions bills our facility a monthly fee, and they avoid charging for little things.

Nov 2022
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Director

Relationship

AQuity Solutions’ strength is the number of employees they have that can do our coding. AQuity...

Nov 2022
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Manager

ROI and Cost

Sometimes we have to get used to technical issues because of the time difference between us and the...

Nov 2022
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Manager

Relationship

Sometimes when our coding manager is out, someone else makes themselves available and lets us know...

Nov 2022
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Manager

Project Results

Originally, we weren't proponents of outsourced coding, but the benefit of outsourced coding is that...

Nov 2022
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Manager

Other Observations

I get feedback, and the nice thing is that if we have any issues, we bring them up, and the firm...

Nov 2022
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Manager

Tools and Methodology

Since AQuity Solutions took over some of our accounts, things have been maintained a lot better. The...

Nov 2022
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Manager

People and Knowledge

The only thing that we have to factor in is that we have a lot of things that aren't able to be...

Nov 2022
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Manager

Tools and Methodology

AQuity Solutions is willing to offer some training to our providers, and that training would be...

Nov 2022
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Manager

Project Results

We are really happy because the coders are all coding at 95% accuracy and above, and that is the...

Nov 2022
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Manager

Relationship

When it comes time for renewal, most firms want more. In the past, we dealt with firms that pushed...

Nov 2022
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Manager

Tools and Methodology

We have had some bumps, of course. But if the firm's people don't work out, the firm lets those...

Nov 2022
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Director

People and Knowledge

There is a lot of undercoding being done by AQuity Solutions’ offshore coders. The coders do not...

Nov 2022
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CFO

ROI and Cost

We are extremely dissatisfied with AQuity Solutions on the coding side. Every time an issue comes...

Nov 2022
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CFO

Project Results

We did a review to test the accuracy of the work AQuity Solutions was doing. The results were not...

Nov 2022
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CFO

Relationship

AQuity Solutions has been difficult to reach, slow to respond to questions, and very argumentative...

Nov 2022
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CFO

Tools and Methodology

When AQuity Solutions had turnover, they did not notify us in advance. They are supposed to give us...

Nov 2022
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CFO

Relationship

AQuity Solutions could improve on their strategic ability in terms of coding changes, advising us of...

Nov 2022
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CFO

People and Knowledge

If we were to talk to AQuity Solutions' executives, we would have to address the poor quality of the...

Nov 2022
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VP/Other Executive

Relationship

AQuity Solutions is very knowledgeable. They always have an answer for us when we need it, even if...

Nov 2022
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VP/Other Executive

Tools and Methodology

If we don't point out that something is wrong with the charge sheet, the firm doesn't go out of...

Nov 2022
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VP/Other Executive

Relationship

AQuity Solutions' leadership tends to lack proactiveness. Specifically, the firm's managers and...

Oct 2022
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VP/Other Executive

Project Results

The firm can improve their quality. While their quality is better than in the past, the quarterly...

Oct 2022
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VP/Other Executive

People and Knowledge

The firm's audit team shows great potential and is really a breath of fresh air. They are extremely...

Oct 2022
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VP/Other Executive

Relationship

Our account director is a great communicator and listens to our concerns. We have seen great results...

Oct 2022
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Director

Tools and Methodology

I can email the firm any time of the day, and I get a response any time I need to talk to somebody....

Oct 2022
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Director

ROI and Cost

AQuity Solutions has been very good with charges. I can ask questions about anything during our...

Oct 2022
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Director

Project Results

AQuity Solutions has been absolutely wonderful. I have nothing but great things to say about the...

Oct 2022
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Director

Relationship

The executives are all very much involved. But we have frequent meetings, and there is no reason for...

Oct 2022
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Director

Tools and Methodology

The firm has always been willing to do anything that I have ever asked and work with us in any way...

Oct 2022
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Manager

Project Results

The productivity from AQuity Solutions' coders doesn’t meet our standards. The quality of their work...

Oct 2022
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Manager

People and Knowledge

Our AQuity Solutions coding manager is very receptive. They are very willing to help.

Oct 2022
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Director

Relationship

Our representative changed, and we would have liked a little forewarning so that we could have...

Oct 2022
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Director

Other Observations

AQuity Solutions is very involved, but I don't know whether they need to be so involved because they...

Oct 2022
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Director

Lessons Learned

There still seem to be some translation issues because we use the firm's offshore coding, and...

Oct 2022
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Director

Relationship

Sometimes there is a time factor with the offshore team. There is a significant time difference...

Oct 2022
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Director

People and Knowledge

As far as the coding actually goes, we have gotten some really good feedback from a certain person...

Oct 2022
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Director

Relationship

AQuity Solutions does fine, but every once in a while, things take longer than they should. That...

Oct 2022
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Director

Lessons Learned

I would tell someone considering AQuity Solutions that the firm's services are of good value. The...

Oct 2022
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Director

Tools and Methodology

The coordination has been excellent from the beginning. We have had frequent calls with updates on...

Sep 2022
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Director

Relationship

The coders audit their work and review the results with me, and I am very happy with that service; I...

Sep 2022
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Director

Project Results

So far, the firm has consistently exceeded our expectations. When I have needed additional help,...

Sep 2022
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Director

Tools and Methodology

There is one negative thing; we need more feedback from a couple of the firm's coders when they have...

Sep 2022
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Director

ROI and Cost

Overall the quality of the services is very good and the productivity of the firm is high. We are...

Sep 2022
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Director

Project Results

We don’t get too many complaints about AQuity Solutions. Sometimes it takes them a little bit longer...

Sep 2022
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Director

Tools and Methodology

AQuity Solutions does a pretty good job with the management and coordination of coders, though there...

Sep 2022
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Director

Relationship

We have excellent collaboration with AQuity Solutions. We can discuss any problems or questions...

Aug 2022
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Director

People and Knowledge

AQuity Solutions doesn’t always deliver on specific coders' needs. The firm doesn’t always get us...

Aug 2022
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Analyst/Coordinator

Relationship

Considering the fact that I was not a coder and had very limited knowledge when I started working...

Aug 2022
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Manager

Future Outlook

Every coding team or coder has different issues here and there, so every now and then, the coders...

Jul 2022
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Manager

People and Knowledge

The turnaround is quick because things come back within a day or two. When we talk to the firm’s...

Jul 2022
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Manager

Project Results

The firm can improve by being more thorough. When AQuity Solutions misses something, then that...

Jul 2022
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Director

Win/Loss - Why they were selected (by current clients)

I have used the firm’s services several times in the past. AQuity has been able to work with me to...

Jul 2022
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Manager

People and Knowledge

The coders from AQuity Solutions are welcome to any advice or suggestions we give them. They also...

May 2022
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Manager

Other Observations

The only issue is that I wish we were in the same time zone as our coders from AQuity Solutions....

May 2022
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Manager

Project Results

I like working with AQuity Solutions. They don’t do a high volume of claims because we are a smaller...

May 2022
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Manager

People and Knowledge

The coding manager that we work with from AQuity Solutions is great. That person is very responsive,...

May 2022
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Manager

People and Knowledge

We use coders from AQuity Solutions in order to staff our coding department. We just don't have...

May 2022
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Manager

Tools and Methodology

I have noticed that AQuity Solutions struggles a bit with our outpatient coding. Their thoroughness...

May 2022
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Manager

Project Results

We have been very pleased with AQuity Solutions. They have been easy to work with, dependable, and...

Apr 2022
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Manager

Win/Loss - Why they were selected (by current clients)

I was looking for a PRN coder, and all the other vendors had minimums. We were using other solutions...

Apr 2022
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Manager

Project Results

There are times when I sign the invoice and then my manager sends it back and asks what the heck...

Apr 2022
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Manager

Relationship

We are good partners with AQuity Solutions. We have really good communication, and we talk regularly...

Apr 2022
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Director

Project Results

We use the firm for coding. They fill vacant positions that we aren't able to fill internally. We...

Apr 2022
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Director

ROI and Cost

The firm just charges us by the hour for what they do. I can't say that the firm has...

Apr 2022
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Director

People and Knowledge

The firm holds coding education sessions that our staff can participate in on a monthly basis. The...

Apr 2022
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Director

People and Knowledge

A challenge that we have is that the coders may be in a different time zone, so there is a delay....

Apr 2022
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Director

People and Knowledge

The firm is very knowledgeable. When we have questions, our representative gets back to us pretty promptly....

Apr 2022
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Manager

Other Observations

The only negative thing is when our personal coder is out sick. When AQuity Solutions has somebody...

Apr 2022
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Manager

Tools and Methodology

AQuity Solutions provides really good communication. We communicate with our individual coder very...

Apr 2022
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Director

People and Knowledge

Aquity Solutions is very communicative. We sometimes have communication difficulties, but I think...

Mar 2022
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Director

Project Results

Using Aquity Solutions is not much cheaper than bringing coding in-house, but the benefit is that we...

Mar 2022
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Director

Project Results

I would like Aquity Solutions to make more people available to us so that we get coding every day...

Mar 2022
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Director

Project Results

Aquity Solutions’ work is reviewed by outside individuals intermittently whenever a question arises....

Mar 2022
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Manager

Future Outlook

The start-up process with Aquity Solutions was very easy. The people I dealt with were very easy to...

Mar 2022
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Director

People and Knowledge

We have a hospital-wide system that is very popular but is a very old instance. We implemented it...

Feb 2022
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Director

Future Outlook

We have gotten to a point that Aquity Solutions' outsourced coding is doing a decent job for us. If...

Feb 2022
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Director

Project Results

I have noticed the quality from Aquity Solutions is lacking. We find a lot of errors in the coding...

Feb 2022
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Analyst/Coordinator

People and Knowledge

The staff at Aquity Solutions is very easy to work with, and their accuracy and productivity are...

Jan 2022
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Analyst/Coordinator

Project Results

We outsource all of our outpatient coding to Aquity Solutions. We also use them for a second opinion...

Jan 2022
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Director

Tools and Methodology

The firm's turnaround time is pretty good. There have been a couple of times when we have had to...

Jan 2022
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Director

Relationship

The management staff that the firm has in place today isn’t as customer focused as they have been in...

Jan 2022
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Director

Relationship

I have plenty of access to the firm at the individual level that I need. If I can’t get something...

Jan 2022
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