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Aquity Solutions Outsourced Coding Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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Outsourced Coding 2020: Which Firms Deliver Quality and Value?
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User Commentary

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Director

Aquity Solutions does not nickel-and-dime at all. The onshore person who manages everything we are...

Jun 2021
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Director

Overall, I would give Aquity Solutions a 10 out of 10. Coding is coding, but coding is not just the...

Jun 2021
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Director

We are happy with the product Aquity Solutions is producing. My biggest gripe is not with Aquity...

Jun 2021
||
(0)
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Director

We dip our toe into offshoring with Aquity Solutions a bit, but not much since we like to keep the...

Jun 2021
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Director

If we were starting over, there would be a different discussion around whether we would buy Aquity...

Jun 2021
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Director

Aquity Solutions has not nickel-and-dimed us, and that has been really good. We pay per chart. If...

Jun 2021
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Director

Since the company split, Aquity Solutions has done well with executive involvement. The Aquity...

Jun 2021
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Director

Aquity Solutions is always looking for opportunities and reaching out to us for other ways to help...

Jun 2021
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(0)
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Director

I don't know that Aquity Solutions assigns a specific coder to us. They give us a group of primary...

Jun 2021
||
(0)
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Director

I would not have known a difference with COVID-19. The shake-up would have been on the provider's...

Jun 2021
||
(0)
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Director

Aquity Solutions would do well if they expanded their service line to include A/R claims and...

Jun 2021
||
(0)
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COO

We created and put in SLAs around the accuracy of coding with Aquity Solutions. For example, if one...

Jun 2021
||
(0)
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COO

Our global offshore coders took a little hit due to the pandemic, but Aquity Solutions pulled a lot...

Jun 2021
||
(0)
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COO

We have not had any issues with Aquity Solution’s offshore resources. We deal directly with our...

Jun 2021
||
(0)
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COO

Aquity Solutions could do better with their real-time communication between their direct supervisor...

Jun 2021
||
(0)
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COO

In the first few months of Aquity Solution’s transition from MModal, the ride was a little bumpy. We...

Jun 2021
||
(0)
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VP/Other Executive

My concern is getting everything done by the date agreed. Aquity Solutions' management team...

May 2021
||
(0)
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Director

Aquity Solutions' account person and leadership team are very responsive. Our partnership with the...

Jan 2021
||
(0)
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Analyst/Coordinator

I have been very pleased with the vendor's coders. They are very accurate, and their productivity is...

Dec 2020
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(0)
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Analyst/Coordinator

We have a very good working relationship with Aquity Solutions. We do regular calls with the vendor....

Dec 2020
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Manager

I haven't seen a change in the vendor during the COVID-19 crisis. They have done everything that...

Oct 2020
||
(0)
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Manager

Before we were with Aquity Solutions, we consistently stayed a week or two weeks behind on all of...

Oct 2020
||
(0)
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Manager

We haven't had to tweak a whole lot. Things just work. It doesn’t matter what I need; the vendor is...

Oct 2020
||
(0)
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Manager

The vendor is very focused on performance. They send me reports each week of where they are on the...

Oct 2020
||
(0)
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Director

We have been working with Aquity Solutions on a more limited basis due to COVID-19, but the vendor...

Oct 2020
||
(0)
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Director

Aquity Solutions' coding quality is generally good. We did have a miss in the past, but they...

Oct 2020
||
(0)
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Director

The individuals that I have worked with at Aquity Solutions have been very accommodating and...

Oct 2020
||
(0)
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Director

There have been a couple of incidents where people have gone on vacation, and we haven't found out...

Oct 2020
||
(0)
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Director

The vendor exceeds my expectations. The billing office sometimes has different expectations than I...

Oct 2020
||
(0)
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Director

The complexity of coding in the system is more difficult than it is in some other systems. There...

Oct 2020
||
(0)
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Director

I talked with the vendor executives about our pricing structure. They called me; I didn't call them....

Oct 2020
||
(0)
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Director

The vendor has their metrics, and we have ours. Theirs are always better than ours, but our...

Oct 2020
||
(0)
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Director

Before the vendor became Aquity Solutions, we were using them as MModal. There wasn't great value...

Oct 2020
||
(0)
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Director

I am not a coder myself. The feedback I get from other people that are involved with the process...

Oct 2020
||
(0)
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Director

Aquity Solutions does an excellent job for us. Compared to all the different outsourced coding...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

Aquity Solutions consistently exceeds our expectations. If there is any account that they can’t code...

Sep 2020
||
(0)
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