AQuity Solutions Outsourced Coding
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Mac Boyter
Research Director
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User Commentary
The coders from AQuity Solutions are welcome to any advice or suggestions we give them. They also...
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The only issue is that I wish we were in the same time zone as our coders from AQuity Solutions....
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I like working with AQuity Solutions. They don’t do a high volume of claims because we are a smaller...
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The coding manager that we work with from AQuity Solutions is great. That person is very responsive,...
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We use coders from AQuity Solutions in order to staff our coding department. We just don't have...
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I have noticed that AQuity Solutions struggles a bit with our outpatient coding. Their thoroughness...
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We have been very pleased with AQuity Solutions. They have been easy to work with, dependable, and...
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I was looking for a PRN coder, and all the other vendors had minimums. We were using other solutions...
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There are times when I sign the invoice and then my manager sends it back and asks what the heck...
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We are good partners with AQuity Solutions. We have really good communication, and we talk regularly...
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We use the firm for coding. They fill vacant positions that we aren't able to fill internally. We...
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The firm just charges us by the hour for what they do. I can't say that the firm has...
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The firm holds coding education sessions that our staff can participate in on a monthly basis. The...
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A challenge that we have is that the coders may be in a different time zone, so there is a delay....
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The firm is very knowledgeable. When we have questions, our representative gets back to us pretty promptly....
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The only negative thing is when our personal coder is out sick. When AQuity Solutions has somebody...
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AQuity Solutions provides really good communication. We communicate with our individual coder very...
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Aquity Solutions is very communicative. We sometimes have communication difficulties, but I think...
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Using Aquity Solutions is not much cheaper than bringing coding in-house, but the benefit is that we...
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I would like Aquity Solutions to make more people available to us so that we get coding every day...
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Aquity Solutions’ work is reviewed by outside individuals intermittently whenever a question arises....
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The start-up process with Aquity Solutions was very easy. The people I dealt with were very easy to...
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We have a hospital-wide system that is very popular but is a very old instance. We implemented it...
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We have gotten to a point that Aquity Solutions' outsourced coding is doing a decent job for us. If...
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I have noticed the quality from Aquity Solutions is lacking. We find a lot of errors in the coding...
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The staff at Aquity Solutions is very easy to work with, and their accuracy and productivity are...
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We outsource all of our outpatient coding to Aquity Solutions. We also use them for a second opinion...
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The firm's turnaround time is pretty good. There have been a couple of times when we have had to...
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The management staff that the firm has in place today isn’t as customer focused as they have been in...
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I have plenty of access to the firm at the individual level that I need. If I can’t get something...
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Aquity Solutions exceeded expectations until they merged with 3M. Then the quality and customer...
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Aquity Solutions has been a good partner. We have frequent calls with them, and on almost all of our...
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I am usually happy with Aquity Solutions’ staff and very happy with the consultants. The only thing...
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I am very pleased with Aquity Solutions' overseas and domestic coordinators and supervisors. Once...
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Aquity Solutions can get to be very expensive; however, when it comes to being able to get our...
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I would recommend Aquity Solutions to anybody looking for outsourced coding assistance. They are...
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We don't have any problem with the coders' productivity. The manager does a pretty good job. They...
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I don’t know why Aquity Solutions struggles, but in the past several months, they have onboarded a...
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We are not paying based on productivity; we are paying hourly, so the firm's services are a little...
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Off the top of my head, I can’t think of an instance where Aquity Solutions couldn’t meet the...
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With any issues that have occurred, we have provided information with the supervisors from Aquity...
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We have had a long-standing relationship with Aquity Solutions. We have certainly had a few hiccups...
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There are things that are a little overlooked, and we have to call the firm's attention to those...
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Aquity Solutions has a better handle on managing their staff than some other firms we have had....
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The firm could improve by having full-time staff assignments instead of part-time staff assignments....
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They focus on being able to work when we are not working has its advantages. Aquity Solutions has a...
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We have raised questions on occasion, and Aquity Solutions has been pretty responsive when we have...
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We would probably use Aquity Solutions again, but the contracting piece would need to have some...
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Our outpatient coder was away for two weeks, and the coding support that Aquity Solutions provided...
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The coders have some days that are not as productive as others. I am looking for a certain rate, and...
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Aquity Solutions helps us ensure that we have staff to cover us during holidays and that we have...
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Our relationship with Aquity Solutions is very good. We have regular conversations, and I am also in...
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There may be a communication issue more than a productivity issue. We aren't regular customers, and...
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The firm doesn’t piecemeal when it comes to charges. They catch things that my coders miss. We are...
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I would recommend Aquity Solutions, even though I want to keep them for myself. I wouldn’t want to...
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Aquity Solutions has one person on our account who is an auditor, and every so often they educate us...
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I like that Aquity Solutions has familiarity with our EMR and is adaptable. I didn’t have to teach...
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We had some minor training issues at the beginning, but we expected those because Aquity Solutions...
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The international team is not strong in some of the types of coding that we require. Originally, we...
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If I have an issue with anything on our bill, Aquity Solutions is more than happy to adjust. Aquity...
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We chose Aquity Solutions because they were familiar with the products for CAC and CDI. I am...
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Aquity Solutions is great; they are probably the best firm that I have ever worked with. That isn't...
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Besides the quality, what sets Aquity Solutions apart is that our relationship is like a friendship....
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Our engagement with Aquity Solutions has gone very smoothly. If there are any bumps in the road, we...
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Aquity Solutions is very well prepared. They have excellent coders who need minimal training, so I...
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Aquity Solutions could improve their coding quality. There are a lot of coding errors due to...
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I would not buy outsourced coding services again from Aquity Solutions because there have been...
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Aquity Solutions does not nickel-and-dime at all. The onshore person who manages everything we are...
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Overall, I would give Aquity Solutions a 10 out of 10. Coding is coding, but coding is not just the...
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We are happy with the product Aquity Solutions is producing. My biggest gripe is not with Aquity...
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We dip our toe into offshoring with Aquity Solutions a bit, but not much since we like to keep the...
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If we were starting over, there would be a different discussion around whether we would buy Aquity...
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Aquity Solutions has not nickel-and-dimed us, and that has been really good. We pay per chart. If...
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Since the company split, Aquity Solutions has done well with executive involvement. The Aquity...
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Aquity Solutions is always looking for opportunities and reaching out to us for other ways to help...
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I don't know that Aquity Solutions assigns a specific coder to us. They give us a group of primary...
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I would not have known a difference with COVID-19. The shake-up would have been on the provider's...
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Aquity Solutions would do well if they expanded their service line to include A/R claims and...
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We created and put in SLAs around the accuracy of coding with Aquity Solutions. For example, if one...
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Our global offshore coders took a little hit due to the pandemic, but Aquity Solutions pulled a lot...
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We have not had any issues with Aquity Solution’s offshore resources. We deal directly with our...
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Aquity Solutions could do better with their real-time communication between their direct supervisor...
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In the first few months of Aquity Solution’s transition from MModal, the ride was a little bumpy. We...
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