Cybersecurity Is Critical in Today's Environment
Aquity Solutions Outsourced Coding
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Director
Aquity Solutions exceeded expectations until they merged with 3M. Then the quality and customer...
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Director
Aquity Solutions has been a good partner. We have frequent calls with them, and on almost all of our...
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Manager
I am usually happy with Aquity Solutions’ staff and very happy with the consultants. The only thing...
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Manager
I am very pleased with Aquity Solutions' overseas and domestic coordinators and supervisors. Once...
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Manager
Aquity Solutions can get to be very expensive; however, when it comes to being able to get our...
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Manager
I would recommend Aquity Solutions to anybody looking for outsourced coding assistance. They are...
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Director
We don't have any problem with the coders' productivity. The manager does a pretty good job. They...
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Director
I don’t know why Aquity Solutions struggles, but in the past several months, they have onboarded a...
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Director
We are not paying based on productivity; we are paying hourly, so the firm's services are a little...
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Manager
Off the top of my head, I can’t think of an instance where Aquity Solutions couldn’t meet the...
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Manager
With any issues that have occurred, we have provided information with the supervisors from Aquity...
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Director
We have had a long-standing relationship with Aquity Solutions. We have certainly had a few hiccups...
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Director
There are things that are a little overlooked, and we have to call the firm's attention to those...
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Director
Aquity Solutions has a better handle on managing their staff than some other firms we have had....
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Director
The firm could improve by having full-time staff assignments instead of part-time staff assignments....
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Director
They focus on being able to work when we are not working has its advantages. Aquity Solutions has a...
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Director
We have raised questions on occasion, and Aquity Solutions has been pretty responsive when we have...
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Director
We would probably use Aquity Solutions again, but the contracting piece would need to have some...
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Director
Our outpatient coder was away for two weeks, and the coding support that Aquity Solutions provided...
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Manager
The coders have some days that are not as productive as others. I am looking for a certain rate, and...
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Manager
Aquity Solutions helps us ensure that we have staff to cover us during holidays and that we have...
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Manager
Our relationship with Aquity Solutions is very good. We have regular conversations, and I am also in...
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Manager
There may be a communication issue more than a productivity issue. We aren't regular customers, and...
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Manager
The firm doesn’t piecemeal when it comes to charges. They catch things that my coders miss. We are...
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Manager
I would recommend Aquity Solutions, even though I want to keep them for myself. I wouldn’t want to...
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Manager
Aquity Solutions has one person on our account who is an auditor, and every so often they educate us...
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Manager
I like that Aquity Solutions has familiarity with our EMR and is adaptable. I didn’t have to teach...
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Director
We had some minor training issues at the beginning, but we expected those because Aquity Solutions...
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Director
The international team is not strong in some of the types of coding that we require. Originally, we...
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Director
If I have an issue with anything on our bill, Aquity Solutions is more than happy to adjust. Aquity...
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Manager
We chose Aquity Solutions because they were familiar with the products for CAC and CDI. I am...
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Manager
Aquity Solutions is great; they are probably the best firm that I have ever worked with. That isn't...
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Manager
Besides the quality, what sets Aquity Solutions apart is that our relationship is like a friendship....
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Analyst/Coordinator
Our engagement with Aquity Solutions has gone very smoothly. If there are any bumps in the road, we...
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Manager
Aquity Solutions is very well prepared. They have excellent coders who need minimal training, so I...
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Analyst/Coordinator
Aquity Solutions could improve their coding quality. There are a lot of coding errors due to...
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Analyst/Coordinator
I would not buy outsourced coding services again from Aquity Solutions because there have been...
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Director
Aquity Solutions does not nickel-and-dime at all. The onshore person who manages everything we are...
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Director
Overall, I would give Aquity Solutions a 10 out of 10. Coding is coding, but coding is not just the...
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Director
We are happy with the product Aquity Solutions is producing. My biggest gripe is not with Aquity...
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Director
We dip our toe into offshoring with Aquity Solutions a bit, but not much since we like to keep the...
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Director
If we were starting over, there would be a different discussion around whether we would buy Aquity...
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Director
Aquity Solutions has not nickel-and-dimed us, and that has been really good. We pay per chart. If...
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Director
Since the company split, Aquity Solutions has done well with executive involvement. The Aquity...
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Director
Aquity Solutions is always looking for opportunities and reaching out to us for other ways to help...
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Director
I don't know that Aquity Solutions assigns a specific coder to us. They give us a group of primary...
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Director
I would not have known a difference with COVID-19. The shake-up would have been on the provider's...
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Director
Aquity Solutions would do well if they expanded their service line to include A/R claims and...
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COO
We created and put in SLAs around the accuracy of coding with Aquity Solutions. For example, if one...
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COO
Our global offshore coders took a little hit due to the pandemic, but Aquity Solutions pulled a lot...
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COO
We have not had any issues with Aquity Solution’s offshore resources. We deal directly with our...
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COO
Aquity Solutions could do better with their real-time communication between their direct supervisor...
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COO
In the first few months of Aquity Solution’s transition from MModal, the ride was a little bumpy. We...
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VP/Other Executive
My concern is getting everything done by the date agreed. Aquity Solutions' management team...
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Director
Aquity Solutions' account person and leadership team are very responsive. Our partnership with the...
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Analyst/Coordinator
I have been very pleased with the vendor's coders. They are very accurate, and their productivity is...
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Analyst/Coordinator
We have a very good working relationship with Aquity Solutions. We do regular calls with the vendor....
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Manager
I haven't seen a change in the vendor during the COVID-19 crisis. They have done everything that...
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Manager
Before we were with Aquity Solutions, we consistently stayed a week or two weeks behind on all of...
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Manager
We haven't had to tweak a whole lot. Things just work. It doesn’t matter what I need; the vendor is...
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Manager
The vendor is very focused on performance. They send me reports each week of where they are on the...
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Director
We have been working with Aquity Solutions on a more limited basis due to COVID-19, but the vendor...
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Director
Aquity Solutions' coding quality is generally good. We did have a miss in the past, but they...
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Director
The individuals that I have worked with at Aquity Solutions have been very accommodating and...
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