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Aquity Solutions Outsourced Coding Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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Outsourced Coding 2020: Which Firms Deliver Quality and Value?
Outsourced Coding 2020:
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User Commentary

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Director

Aquity Solutions' account person and leadership team are very responsive. Our partnership with the...

Jan 2021
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Analyst/Coordinator

I have been very pleased with the vendor's coders. They are very accurate, and their productivity is...

Dec 2020
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Analyst/Coordinator

We have a very good working relationship with Aquity Solutions. We do regular calls with the vendor....

Dec 2020
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Manager

I haven't seen a change in the vendor during the COVID-19 crisis. They have done everything that...

Oct 2020
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Manager

Before we were with Aquity Solutions, we consistently stayed a week or two weeks behind on all of...

Oct 2020
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Manager

We haven't had to tweak a whole lot. Things just work. It doesn’t matter what I need; the vendor is...

Oct 2020
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Manager

The vendor is very focused on performance. They send me reports each week of where they are on the...

Oct 2020
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Director

We have been working with Aquity Solutions on a more limited basis due to COVID-19, but the vendor...

Oct 2020
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Director

Aquity Solutions' coding quality is generally good. We did have a miss in the past, but they...

Oct 2020
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Director

The individuals that I have worked with at Aquity Solutions have been very accommodating and...

Oct 2020
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Director

There have been a couple of incidents where people have gone on vacation, and we haven't found out...

Oct 2020
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Director

The vendor exceeds my expectations. The billing office sometimes has different expectations than I...

Oct 2020
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Director

The complexity of coding in the system is more difficult than it is in some other systems. There...

Oct 2020
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Director

I talked with the vendor executives about our pricing structure. They called me; I didn't call them....

Oct 2020
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Director

The vendor has their metrics, and we have ours. Theirs are always better than ours, but our...

Oct 2020
(0)
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Director

Before the vendor became Aquity Solutions, we were using them as MModal. There wasn't great value...

Oct 2020
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Director

I am not a coder myself. The feedback I get from other people that are involved with the process...

Oct 2020
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Director

Aquity Solutions does an excellent job for us. Compared to all the different outsourced coding...

Sep 2020
(0)
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Director

Aquity Solutions consistently exceeds our expectations. If there is any account that they can’t code...

Sep 2020
(0)
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Manager

We had an error rate for a bit that we had to bring to the firm's attention, but things have gotten...

Jul 2020
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Manager

The vendor's new invoicing process was not great. The firm changed who was doing their invoicing, so...

Jul 2020
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Director

During the due diligence part of the project, Aquity Solutions assessed how many coders they would...

Jul 2020
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Director

I have been in the business for many years, and there isn’t a scale high enough to rate Aquity...

Jul 2020
(0)
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Director

We have someone we can escalate things to who is at more of a corporate level. If we ever have an...

Jul 2020
(0)
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Director

We keep adding projects to our initial agreement, but Aquity Solutions just reassesses the...

Jul 2020
(0)
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Director

The money that we are saving is one way that Aquity Solutions exceeds our expectations. We used to...

Jul 2020
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Director

We have a plan to try to grow our business, and Aquity Solutions will grow with us. If I called them...

Jul 2020
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Director

We have an account manager who is more like a third-tier support person. If I can’t get a response,...

Jul 2020
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Director

When we first started the project, we had a couple of hiccups, but those were normal. When we start...

Jul 2020
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Director

I can't give Aquity Solutions a high enough rating. Coders can be very expensive, but we are getting...

Jul 2020
(0)
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Director

Before I started with Aquity Solutions, I was very hesitant to use global resources. But now I am...

Jul 2020
(0)
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Manager

The vendor has a really rapid turnaround time with coding. We have standards that we implement with...

Jul 2020
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Manager

We tried offshoring our coding, but we found that it was just too difficult, and we felt like the...

Jul 2020
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Manager

In the coding arena, the vendor could do a better job of educating their coders before putting them...

Jul 2020
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Director

We have had some of our coders from MModal for years, and we have a nice, close relationship. The...

Jul 2020
(0)
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Director

The vendor's motive isn't to charge for every little thing, but there have been times when they have...

Jul 2020
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