AQuity Solutions Outsourced Coding
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
People and Knowledge
Before AQuity Solutions bought the company we were using, the people assigned to my account were...
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Relationship
Our experience has been a little worse since the rebranding from MModal to AQuity Solutions, mainly...
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People and Knowledge
When we bring quality issues to AQuity Solutions’ attention, the firm addresses them and puts them...
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People and Knowledge
We have had some recent challenges with AQuity Solutions and coder turnover. I debate whether those...
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ROI and Cost
We have a unique pricing model with AQuity Solutions. They take whatever we tell them we need,...
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People and Knowledge
From a coder preparedness perspective, AQuity Solutions is typically better than other firms.
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People and Knowledge
Every time I have an issue and require additional support, AQuity Solutions is very responsive....
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Project Results
AQuity Solutions meets my expectations, and their coding is good. They make mistakes from time to...
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Relationship
AQuity Solutions bends over backward to make us happy, and we are very satisfied. We have regular...
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Relationship
We had things in our contract that we struggled to get AQuity Solutions to execute. Our contract had...
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Future Outlook
AQuity Solutions’ prices are very high. We are leaving the firm because, at this point, it costs...
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Tools and Methodology
There was a shift in the manager over the contract coders on our account, and since that shift, the...
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Tools and Methodology
As far as inpatient coding goes, AQuity Solutions exceeds expectations, but in terms of outpatient...
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Other Observations
The firm doesn’t consistently exceed our expectations, but I don't know of any firm that does. When...
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ROI and Cost
There was an incident years ago when the firm actually had to correct what they were charging us...
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Relationship
We have a manager we meet with routinely. That person is helpful with everything regarding the...
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Project Results
We have been very happy with AQuity Solutions. Generally speaking, I would recommend their services...
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People and Knowledge
The person AQuity Solutions assigned to the project not only knew what they were doing but also put...
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Relationship
We always anticipate a delay at the get-go because consultants need to get an understanding of all...
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Relationship
AQuity Solutions’ leadership is very involved. They are easy to talk to and very professional, and...
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ROI and Cost
AQuity Solutions has been very reasonable in their pricing, but they don't get their bills out in a...
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Relationship
Once the job gets going, AQuity Solutions could do a better job of communicating as they run into issues....
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ROI and Cost
AQuity Solutions' offshore coding has been working for us for quite some time, and we probably...
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Tools and Methodology
The biggest challenge with AQuity Solutions is they have a lot of offshore coding, and there are...
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Relationship
The AQuity Solutions leadership team in the United States that I contact if I have an issue is very...
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Other Observations
I would buy AQuity Solutions’ coding services again only if I had the option of fully onshore...
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ROI and Cost
AQuity Solutions bills our facility a monthly fee, and they avoid charging for little things.
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Relationship
AQuity Solutions’ strength is the number of employees they have that can do our coding. AQuity...
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ROI and Cost
Sometimes we have to get used to technical issues because of the time difference between us and the...
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Relationship
Sometimes when our coding manager is out, someone else makes themselves available and lets us know...
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Project Results
Originally, we weren't proponents of outsourced coding, but the benefit of outsourced coding is that...
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Other Observations
I get feedback, and the nice thing is that if we have any issues, we bring them up, and the firm...
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Tools and Methodology
Since AQuity Solutions took over some of our accounts, things have been maintained a lot better. The...
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People and Knowledge
The only thing that we have to factor in is that we have a lot of things that aren't able to be...
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Tools and Methodology
AQuity Solutions is willing to offer some training to our providers, and that training would be...
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Project Results
We are really happy because the coders are all coding at 95% accuracy and above, and that is the...
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Relationship
When it comes time for renewal, most firms want more. In the past, we dealt with firms that pushed...
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Tools and Methodology
We have had some bumps, of course. But if the firm's people don't work out, the firm lets those...
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People and Knowledge
There is a lot of undercoding being done by AQuity Solutions’ offshore coders. The coders do not...
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ROI and Cost
We are extremely dissatisfied with AQuity Solutions on the coding side. Every time an issue comes...
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Project Results
We did a review to test the accuracy of the work AQuity Solutions was doing. The results were not...
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Relationship
AQuity Solutions has been difficult to reach, slow to respond to questions, and very argumentative...
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Tools and Methodology
When AQuity Solutions had turnover, they did not notify us in advance. They are supposed to give us...
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Relationship
AQuity Solutions could improve on their strategic ability in terms of coding changes, advising us of...
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People and Knowledge
If we were to talk to AQuity Solutions' executives, we would have to address the poor quality of the...
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Relationship
AQuity Solutions is very knowledgeable. They always have an answer for us when we need it, even if...
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Tools and Methodology
If we don't point out that something is wrong with the charge sheet, the firm doesn't go out of...
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Relationship
AQuity Solutions' leadership tends to lack proactiveness. Specifically, the firm's managers and...
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Project Results
The firm can improve their quality. While their quality is better than in the past, the quarterly...
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People and Knowledge
The firm's audit team shows great potential and is really a breath of fresh air. They are extremely...
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Relationship
Our account director is a great communicator and listens to our concerns. We have seen great results...
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Tools and Methodology
I can email the firm any time of the day, and I get a response any time I need to talk to somebody....
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ROI and Cost
AQuity Solutions has been very good with charges. I can ask questions about anything during our...
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Project Results
AQuity Solutions has been absolutely wonderful. I have nothing but great things to say about the...
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Relationship
The executives are all very much involved. But we have frequent meetings, and there is no reason for...
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Tools and Methodology
The firm has always been willing to do anything that I have ever asked and work with us in any way...
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Project Results
The productivity from AQuity Solutions' coders doesn’t meet our standards. The quality of their work...
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People and Knowledge
Our AQuity Solutions coding manager is very receptive. They are very willing to help.
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Relationship
Our representative changed, and we would have liked a little forewarning so that we could have...
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Other Observations
AQuity Solutions is very involved, but I don't know whether they need to be so involved because they...
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Lessons Learned
There still seem to be some translation issues because we use the firm's offshore coding, and...
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Relationship
Sometimes there is a time factor with the offshore team. There is a significant time difference...
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People and Knowledge
As far as the coding actually goes, we have gotten some really good feedback from a certain person...
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Relationship
AQuity Solutions does fine, but every once in a while, things take longer than they should. That...
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Lessons Learned
I would tell someone considering AQuity Solutions that the firm's services are of good value. The...
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Tools and Methodology
The coordination has been excellent from the beginning. We have had frequent calls with updates on...
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Relationship
The coders audit their work and review the results with me, and I am very happy with that service; I...
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Project Results
So far, the firm has consistently exceeded our expectations. When I have needed additional help,...
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Tools and Methodology
There is one negative thing; we need more feedback from a couple of the firm's coders when they have...
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ROI and Cost
Overall the quality of the services is very good and the productivity of the firm is high. We are...
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Project Results
We don’t get too many complaints about AQuity Solutions. Sometimes it takes them a little bit longer...
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Tools and Methodology
AQuity Solutions does a pretty good job with the management and coordination of coders, though there...
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Relationship
We have excellent collaboration with AQuity Solutions. We can discuss any problems or questions...
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People and Knowledge
AQuity Solutions doesn’t always deliver on specific coders' needs. The firm doesn’t always get us...
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Relationship
Considering the fact that I was not a coder and had very limited knowledge when I started working...
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Future Outlook
Every coding team or coder has different issues here and there, so every now and then, the coders...
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People and Knowledge
The turnaround is quick because things come back within a day or two. When we talk to the firm’s...
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Project Results
The firm can improve by being more thorough. When AQuity Solutions misses something, then that...
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Win/Loss - Why they were selected (by current clients)
I have used the firm’s services several times in the past. AQuity has been able to work with me to...
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People and Knowledge
The coders from AQuity Solutions are welcome to any advice or suggestions we give them. They also...
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Other Observations
The only issue is that I wish we were in the same time zone as our coders from AQuity Solutions....
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Project Results
I like working with AQuity Solutions. They don’t do a high volume of claims because we are a smaller...
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People and Knowledge
The coding manager that we work with from AQuity Solutions is great. That person is very responsive,...
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People and Knowledge
We use coders from AQuity Solutions in order to staff our coding department. We just don't have...
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Tools and Methodology
I have noticed that AQuity Solutions struggles a bit with our outpatient coding. Their thoroughness...
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Project Results
We have been very pleased with AQuity Solutions. They have been easy to work with, dependable, and...
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Win/Loss - Why they were selected (by current clients)
I was looking for a PRN coder, and all the other vendors had minimums. We were using other solutions...
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Project Results
There are times when I sign the invoice and then my manager sends it back and asks what the heck...
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Relationship
We are good partners with AQuity Solutions. We have really good communication, and we talk regularly...
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Project Results
We use the firm for coding. They fill vacant positions that we aren't able to fill internally. We...
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ROI and Cost
The firm just charges us by the hour for what they do. I can't say that the firm has...
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People and Knowledge
The firm holds coding education sessions that our staff can participate in on a monthly basis. The...
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People and Knowledge
A challenge that we have is that the coders may be in a different time zone, so there is a delay....
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People and Knowledge
The firm is very knowledgeable. When we have questions, our representative gets back to us pretty promptly....
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Other Observations
The only negative thing is when our personal coder is out sick. When AQuity Solutions has somebody...
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Tools and Methodology
AQuity Solutions provides really good communication. We communicate with our individual coder very...
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People and Knowledge
Aquity Solutions is very communicative. We sometimes have communication difficulties, but I think...
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Project Results
Using Aquity Solutions is not much cheaper than bringing coding in-house, but the benefit is that we...
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Project Results
I would like Aquity Solutions to make more people available to us so that we get coding every day...
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Project Results
Aquity Solutions’ work is reviewed by outside individuals intermittently whenever a question arises....
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Future Outlook
The start-up process with Aquity Solutions was very easy. The people I dealt with were very easy to...
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People and Knowledge
We have a hospital-wide system that is very popular but is a very old instance. We implemented it...
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Future Outlook
We have gotten to a point that Aquity Solutions' outsourced coding is doing a decent job for us. If...
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Project Results
I have noticed the quality from Aquity Solutions is lacking. We find a lot of errors in the coding...
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People and Knowledge
The staff at Aquity Solutions is very easy to work with, and their accuracy and productivity are...
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Project Results
We outsource all of our outpatient coding to Aquity Solutions. We also use them for a second opinion...
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Tools and Methodology
The firm's turnaround time is pretty good. There have been a couple of times when we have had to...
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Relationship
The management staff that the firm has in place today isn’t as customer focused as they have been in...
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Relationship
I have plenty of access to the firm at the individual level that I need. If I can’t get something...
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