AQuity Solutions Outsourced Coding
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
AQuity Solutions is just awesome. They are willing to help. The coding organization is awesome. They...
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Relationship, Services
At one point, we needed weekend coverage, and the firm was able to able to get us coders to do...
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Relationship, Value
AQuity Solutions has been an excellent partner with our health system. They have helped us with our...
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Relationship, Services
AQuity Solutions is pretty accurate with their coding quality. They provide their own internal...
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Relationship, Services
I can't really think of any issues we have with AQuity Solutions with the exception of the...
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Relationship, Relationship, Relationship
We have a partnership with AQuity Solutions that goes way back. AQuity Solutions hears what our...
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Relationship, Relationship, Relationship, Services, Services, Services
AQuity Solutions has tried to provide us with solutions that align with where the industry is moving...
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Operations, Services, Services
The only criticism I have for AQuity Solutions is the changeover between coders. The process of...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
AQuity Solutions has had some turnover. We went live with a new EMR system, and getting new people...
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Loyalty, Loyalty, Loyalty, Value
We asked AQuity Solutions for some daytime coding help, but they said that was not possible because...
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Relationship, Relationship, Operations, Services
AQuity Solutions meets the expectation that people show up and code the charts, and I appreciate...
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Relationship, Relationship, Relationship
The strength of our partnership with AQuity Solutions was really high until they told me they...
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Operations, Operations, Operations, Services, Services, Services
In one of our departments, we had to make several corrections, so I had to assign coders to go in...
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Relationship, Relationship, Relationship
We had good responsiveness from AQuity Solutions’ management team. They were always very responsive...
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Loyalty, Loyalty, Loyalty
I would recommend AQuity Solutions. We picked them in the first place because all the other firms...
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Relationship, Relationship, Relationship, Operations, Services, Services, Services
I would like to see AQuity Solutions improve mostly on the global side, where there is not much...
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Relationship, Relationship, Operations, Services, Services, Services
We give the firm's coders directives, and they may do something once and then not again. We...
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Relationship, Relationship, Relationship
I like our communication with AQuity Solutions. They are easy to reach. And I like the domestic...
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Relationship, Relationship, Relationship, Services
AQuity Solutions' turnaround times were a struggle, and so was maintaining a certain person on our...
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Loyalty, Loyalty, Loyalty
We switched to AQuity Solutions because our previous firm could not support the solution we were...
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Operations, Operations, Operations
We have had some issues with AQuity Solutions. We discovered once we went live that most of the...
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Services, Services, Services
I know there are other coding firms out there that can jump directly into the quality measures for...
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Loyalty, Relationship, Relationship, Operations, Operations, Operations
AQuity Solutions had some coder turnover that they handled quickly. That delayed our ability to...
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Relationship, Relationship, Relationship
We were having issues, and the AQuity Solutions coders were sending emails to my coordinators. We...
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Relationship, Relationship, Relationship
AQuity Solutions is only meeting our expectations. I wouldn't say the firm is exceeding them. They...
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Value, Value, Value
I always think the rate we pay AQuity Solutions' coders is a little high, but that is likely the...
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Relationship, Value
I would tell someone looking into AQuity Solutions that the firm does really well. The firm's...
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Relationship
I would rather see the hours that I am going to work on a weekly basis up front. I would like to...
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Relationship, Operations
The firm has knowledgeable coders. The state fund and overseas management people are easy to work...
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Relationship
We have been very pleased with the firm. Up to this point, we have only used inpatient facility...
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Operations
AQuity Solutions can improve the training process with the new coders we are getting. It would be...
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Relationship
AQuity Solutions really tries to accommodate us and what we ask for. They are reachable when we need...
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Services
We are getting a lot of offshore or global coders from AQuity Solutions, and we have had some...
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Relationship
AQuity Solutions meets our expectations but does not exceed them. We had a coder assigned to us, and...
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Services, Value
Some of the things we would like to see be better with AQuity Solutions are mostly with the...
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Relationship, Services
AQuity Solutions has adapted to our EHR. They customize their services and take all my headaches away....
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Relationship, Services
AQuity Solutions has a lot of consistency. They use the same coders, and they also have a manager...
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Relationship, Services
I want to highlight AQuity Solutions’ flexibility. When our volumes go up, they give us additional...
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Relationship
AQuity Solutions doesn’t have much coder turnover, so they are pretty good at managing that. Also,...
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Relationship, Value
Overall, I have been very satisfied with the services that AQuity Solutions is providing for us. And...
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Relationship, Operations
The contract is very flexible. And if somebody calls in sick or anything and the coders don’t work...
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Relationship
Before AQuity Solutions bought the company we were using, the people assigned to my account were...
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Relationship
Our experience has been a little worse since the rebranding from MModal to AQuity Solutions, mainly...
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Relationship
When we bring quality issues to AQuity Solutions’ attention, the firm addresses them and puts them...
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Relationship
We have had some recent challenges with AQuity Solutions and coder turnover. I debate whether those...
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Value
We have a unique pricing model with AQuity Solutions. They take whatever we tell them we need,...
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Relationship, Services
From a coder preparedness perspective, AQuity Solutions is typically better than other firms.
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Relationship
Every time I have an issue and require additional support, AQuity Solutions is very responsive....
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Relationship, Services
AQuity Solutions meets my expectations, and their coding is good. They make mistakes from time to...
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Relationship
AQuity Solutions bends over backward to make us happy, and we are very satisfied. We have regular...
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Relationship
We had things in our contract that we struggled to get AQuity Solutions to execute. Our contract had...
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Loyalty, Value
AQuity Solutions’ prices are very high. We are leaving the firm because, at this point, it costs...
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Relationship
There was a shift in the manager over the contract coders on our account, and since that shift, the...
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Services
As far as inpatient coding goes, AQuity Solutions exceeds expectations, but in terms of outpatient...
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Relationship
I am extremely satisfied with the overall value I receive from AQuity Solutions' services. I have...
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Relationship
The firm doesn’t consistently exceed our expectations, but I don't know of any firm that does. When...
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Value
There was an incident years ago when the firm actually had to correct what they were charging us...
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Relationship
We have a manager we meet with routinely. That person is helpful with everything regarding the...
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Relationship, Services
We have been very happy with AQuity Solutions. Generally speaking, I would recommend their services...
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Operations
The person AQuity Solutions assigned to the project not only knew what they were doing but also put...
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Relationship
We always anticipate a delay at the get-go because consultants need to get an understanding of all...
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Relationship
AQuity Solutions’ leadership is very involved. They are easy to talk to and very professional, and...
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Operations, Services
AQuity Solutions has been very reasonable in their pricing, but they don't get their bills out in a...
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Relationship
Once the job gets going, AQuity Solutions could do a better job of communicating as they run into issues....
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Value
AQuity Solutions' offshore coding has been working for us for quite some time, and we probably...
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Relationship, Services
The biggest challenge with AQuity Solutions is they have a lot of offshore coding, and there are...
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Relationship
The AQuity Solutions leadership team in the United States that I contact if I have an issue is very...
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Services
I would buy AQuity Solutions’ coding services again only if I had the option of fully onshore...
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Value
AQuity Solutions bills our facility a monthly fee, and they avoid charging for little things.
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Services
AQuity Solutions’ strength is the number of employees they have that can do our coding. AQuity...
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Value
Sometimes we have to get used to technical issues because of the time difference between us and the...
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Relationship
Sometimes when our coding manager is out, someone else makes themselves available and lets us know...
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Value
Originally, we weren't proponents of outsourced coding, but the benefit of outsourced coding is that...
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Relationship, Operations, Services
I get feedback, and the nice thing is that if we have any issues, we bring them up, and the firm...
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Relationship
Since AQuity Solutions took over some of our accounts, things have been maintained a lot better. The...
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Relationship, Services
The only thing that we have to factor in is that we have a lot of things that aren't able to be...
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Operations
AQuity Solutions is willing to offer some training to our providers, and that training would be...
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Relationship, Services
We are really happy because the coders are all coding at 95% accuracy and above, and that is the...
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Relationship
When it comes time for renewal, most firms want more. In the past, we dealt with firms that pushed...
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Relationship
We have had some bumps, of course. But if the firm's people don't work out, the firm lets those...
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Value
There is a lot of undercoding being done by AQuity Solutions’ offshore coders. The coders do not...
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Relationship
AQuity Solutions is very knowledgeable. They always have an answer for us when we need it, even if...
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Relationship
AQuity Solutions' leadership tends to lack proactiveness. Specifically, the firm's managers and...
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Relationship, Services
The firm can improve their quality. While their quality is better than in the past, the quarterly...
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Relationship
The firm's audit team shows great potential and is really a breath of fresh air. They are extremely...
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Relationship
Our account director is a great communicator and listens to our concerns. We have seen great results...
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Relationship
I can email the firm any time of the day, and I get a response any time I need to talk to somebody....
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Value
AQuity Solutions has been very good with charges. I can ask questions about anything during our...
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Relationship, Operations
AQuity Solutions has been absolutely wonderful. I have nothing but great things to say about the...
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Relationship
The executives are all very much involved. But we have frequent meetings, and there is no reason for...
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Relationship
The firm has always been willing to do anything that I have ever asked and work with us in any way...
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Loyalty
The productivity from AQuity Solutions' coders doesn’t meet our standards. The quality of their work...
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Relationship
Our AQuity Solutions coding manager is very receptive. They are very willing to help.
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Relationship
Our representative changed, and we would have liked a little forewarning so that we could have...
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Relationship
AQuity Solutions is very involved, but I don't know whether they need to be so involved because they...
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Relationship, Services
There still seem to be some translation issues because we use the firm's offshore coding, and...
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Relationship
Sometimes there is a time factor with the offshore team. There is a significant time difference...
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Relationship
As far as the coding actually goes, we have gotten some really good feedback from a certain person...
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Relationship
AQuity Solutions does fine, but every once in a while, things take longer than they should. That...
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Relationship
I would tell someone considering AQuity Solutions that the firm's services are of good value. The...
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