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Aquity Solutions Outsourced Coding
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Aquity Solutions exceeded expectations until they merged with 3M. Then the quality and customer...

Aug 2021
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Director

Aquity Solutions has been a good partner. We have frequent calls with them, and on almost all of our...

Aug 2021
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Manager

I am usually happy with Aquity Solutions’ staff and very happy with the consultants. The only thing...

Aug 2021
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Manager

I am very pleased with Aquity Solutions' overseas and domestic coordinators and supervisors. Once...

Aug 2021
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Manager

Aquity Solutions can get to be very expensive; however, when it comes to being able to get our...

Aug 2021
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Manager

I would recommend Aquity Solutions to anybody looking for outsourced coding assistance. They are...

Aug 2021
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Director

We don't have any problem with the coders' productivity. The manager does a pretty good job. They...

Aug 2021
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Director

I don’t know why Aquity Solutions struggles, but in the past several months, they have onboarded a...

Aug 2021
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Director

We are not paying based on productivity; we are paying hourly, so the firm's services are a little...

Aug 2021
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Manager

Off the top of my head, I can’t think of an instance where Aquity Solutions couldn’t meet the...

Aug 2021
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Manager

With any issues that have occurred, we have provided information with the supervisors from Aquity...

Aug 2021
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Director

We have had a long-standing relationship with Aquity Solutions. We have certainly had a few hiccups...

Aug 2021
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Director

There are things that are a little overlooked, and we have to call the firm's attention to those...

Aug 2021
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Director

Aquity Solutions has a better handle on managing their staff than some other firms we have had....

Aug 2021
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Director

The firm could improve by having full-time staff assignments instead of part-time staff assignments....

Aug 2021
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Director

They focus on being able to work when we are not working has its advantages. Aquity Solutions has a...

Aug 2021
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Director

We have raised questions on occasion, and Aquity Solutions has been pretty responsive when we have...

Aug 2021
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Director

We would probably use Aquity Solutions again, but the contracting piece would need to have some...

Aug 2021
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Director

Our outpatient coder was away for two weeks, and the coding support that Aquity Solutions provided...

Aug 2021
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Manager

The coders have some days that are not as productive as others. I am looking for a certain rate, and...

Aug 2021
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Manager

Aquity Solutions helps us ensure that we have staff to cover us during holidays and that we have...

Aug 2021
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Manager

Our relationship with Aquity Solutions is very good. We have regular conversations, and I am also in...

Aug 2021
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Manager

There may be a communication issue more than a productivity issue. We aren't regular customers, and...

Aug 2021
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Manager

The firm doesn’t piecemeal when it comes to charges. They catch things that my coders miss. We are...

Aug 2021
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Manager

I would recommend Aquity Solutions, even though I want to keep them for myself. I wouldn’t want to...

Aug 2021
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Manager

Aquity Solutions has one person on our account who is an auditor, and every so often they educate us...

Aug 2021
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Manager

I like that Aquity Solutions has familiarity with our EMR and is adaptable. I didn’t have to teach...

Aug 2021
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Director

We had some minor training issues at the beginning, but we expected those because Aquity Solutions...

Aug 2021
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Director

The international team is not strong in some of the types of coding that we require. Originally, we...

Aug 2021
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Director

If I have an issue with anything on our bill, Aquity Solutions is more than happy to adjust. Aquity...

Aug 2021
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Manager

We chose Aquity Solutions because they were familiar with the products for CAC and CDI. I am...

Aug 2021
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Manager

Aquity Solutions is great; they are probably the best firm that I have ever worked with. That isn't...

Aug 2021
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Manager

Besides the quality, what sets Aquity Solutions apart is that our relationship is like a friendship....

Aug 2021
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Analyst/Coordinator

Our engagement with Aquity Solutions has gone very smoothly. If there are any bumps in the road, we...

Aug 2021
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Manager

Aquity Solutions is very well prepared. They have excellent coders who need minimal training, so I...

Aug 2021
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Analyst/Coordinator

Aquity Solutions could improve their coding quality. There are a lot of coding errors due to...

Jul 2021
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Analyst/Coordinator

I would not buy outsourced coding services again from Aquity Solutions because there have been...

Jul 2021
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Director

Aquity Solutions does not nickel-and-dime at all. The onshore person who manages everything we are...

Jun 2021
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Director

Overall, I would give Aquity Solutions a 10 out of 10. Coding is coding, but coding is not just the...

Jun 2021
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Director

We are happy with the product Aquity Solutions is producing. My biggest gripe is not with Aquity...

Jun 2021
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Director

We dip our toe into offshoring with Aquity Solutions a bit, but not much since we like to keep the...

Jun 2021
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Director

If we were starting over, there would be a different discussion around whether we would buy Aquity...

Jun 2021
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Director

Aquity Solutions has not nickel-and-dimed us, and that has been really good. We pay per chart. If...

Jun 2021
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Director

Since the company split, Aquity Solutions has done well with executive involvement. The Aquity...

Jun 2021
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Director

Aquity Solutions is always looking for opportunities and reaching out to us for other ways to help...

Jun 2021
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Director

I don't know that Aquity Solutions assigns a specific coder to us. They give us a group of primary...

Jun 2021
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Director

I would not have known a difference with COVID-19. The shake-up would have been on the provider's...

Jun 2021
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Director

Aquity Solutions would do well if they expanded their service line to include A/R claims and...

Jun 2021
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COO

We created and put in SLAs around the accuracy of coding with Aquity Solutions. For example, if one...

Jun 2021
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COO

Our global offshore coders took a little hit due to the pandemic, but Aquity Solutions pulled a lot...

Jun 2021
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COO

We have not had any issues with Aquity Solution’s offshore resources. We deal directly with our...

Jun 2021
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COO

Aquity Solutions could do better with their real-time communication between their direct supervisor...

Jun 2021
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COO

In the first few months of Aquity Solution’s transition from MModal, the ride was a little bumpy. We...

Jun 2021
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VP/Other Executive

My concern is getting everything done by the date agreed. Aquity Solutions' management team...

May 2021
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Director

Aquity Solutions' account person and leadership team are very responsive. Our partnership with the...

Jan 2021
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Analyst/Coordinator

I have been very pleased with the vendor's coders. They are very accurate, and their productivity is...

Dec 2020
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Analyst/Coordinator

We have a very good working relationship with Aquity Solutions. We do regular calls with the vendor....

Dec 2020
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Manager

I haven't seen a change in the vendor during the COVID-19 crisis. They have done everything that...

Oct 2020
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Manager

Before we were with Aquity Solutions, we consistently stayed a week or two weeks behind on all of...

Oct 2020
||
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Manager

We haven't had to tweak a whole lot. Things just work. It doesn’t matter what I need; the vendor is...

Oct 2020
||
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Manager

The vendor is very focused on performance. They send me reports each week of where they are on the...

Oct 2020
||
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Director

We have been working with Aquity Solutions on a more limited basis due to COVID-19, but the vendor...

Oct 2020
||
(0)
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Director

Aquity Solutions' coding quality is generally good. We did have a miss in the past, but they...

Oct 2020
||
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Director

The individuals that I have worked with at Aquity Solutions have been very accommodating and...

Oct 2020
||
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