Arcadia Analytics Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Director

Loyalty, Product

We replaced our old product with Arcadia Analytics for the interfacing because the other product did...

Jun 2024
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Director

Loyalty, Relationship

We put Arcadia on a scale, the lowest being that I should have never bought this vendor, and the...

Jun 2024
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Director

Product

We are still struggling a bit with delayed integration and interfacing with Arcadia. The...

Jun 2024
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Director

Loyalty, Relationship, Product

It would be hard to recommend Arcadia to someone else. We have persevered through the many...

Jun 2024
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Director

Relationship

Last year, Arcadia’s support model was completely broken. The teams we worked with were, for lack of...

Jun 2024
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Director

Loyalty

We are looking into connections with HIEs, as opposed to EHRs, which will be something new. We are...

Jun 2024
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Director

Relationship

There is good oversight. If there is an associate who is underperforming, we are able to escalate...

Jun 2024
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Director

Culture

It is hard to say what the vendor could do to stand out or be better because I don't have experience...

Jun 2024
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Director

Value

For outcomes we have seen from using the product, we have had a decrease in our length of stay and...

Jun 2024
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Director

Operations, Product

To improve the ease of use, the vendor should have better baseline features with some of the filters...

Jun 2024
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Director

Relationship

I like working with Arcadia because they are very knowledgeable. They have staff and associates who...

Jun 2024
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VP/Other Executive

Loyalty

One of the recent version upgrades with Arcadia was a dumpster fire. It was just a big deal getting...

May 2024
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VP/Other Executive

Operations, Product

The idea of what Arcadia does is super helpful, but we have run through some really challenging...

May 2024
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VP/Other Executive

Operations, Value

We have learned some really great internal lessons from our recent projects with Arcadia. If we set...

May 2024
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VP/Other Executive

Operations

Arcadia is horrible, but they have gotten better. They have historically been horrible about giving...

May 2024
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VP/Other Executive

Operations

We don't get much training from Arcadia. The product is solid; it works, and things are there that...

May 2024
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VP/Other Executive

Product

The biggest pain point we see is the amount of time it takes to build a new connector. It takes...

May 2024
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VP/Other Executive

Product

With Arcadia, we find that when one thing is fixed, another thing is broken. I don't know whether...

May 2024
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VP/Other Executive

Loyalty, Relationship

Arcadia Analytics has some great features. We have a great account manager who is very on top of...

May 2024
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VP/Other Executive

Relationship

We haven't really used Arcadia's phone or web support. We have high priority tickets, and those are...

May 2024
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VP/Other Executive

Product

CCO metrics is a new territory for Arcadia, and the process has been very painful. At this point, I...

May 2024
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Director

Relationship

Arcadia doesn’t keep their promises when it comes to timelines, and we haven't always seen the...

May 2024
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Director

Loyalty, Value

Arcadia Analytics has been very inexpensive for us, so I would buy the solution again if I were in...

May 2024
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CIO

Loyalty, Product

The product behaves fairly well for as many moving parts as there are. Arcadia Analytics is somewhat...

May 2024
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CIO

Loyalty, Product

In general, we are happy with Arcadia. The standout for them is their executive engagement. The...

May 2024
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CIO

Loyalty, Product

Arcadia Analytics’ biggest strength from a platform perspective is the ability to aggregate the data...

May 2024
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CIO

Loyalty, Product

We are using AI in a number of different capacities, although depending on the platform and the...

May 2024
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CIO

Operations, Value

The upgrades have been pretty seamless. The training is relatively limited. Arcadia is willing to do...

May 2024
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VP/Other Executive

Culture

We had a problem with Arcadia’s charges years ago, but we negotiated to make our contract much more...

May 2024
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VP/Other Executive

Relationship

Arcadia does their best to work with us. We have someone who is dedicated to our organization, and...

May 2024
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Manager

Relationship, Operations

Arcadia keeps the majority of their promises. When we have tight timelines, they work with us to...

May 2024
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Manager

Loyalty, Product

I like Arcadia’s standard dashboards and reports. They are working to open up the hood a bit so that...

May 2024
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Manager

Operations

Arcadia Analytics is not a very difficult platform, but not all end users spend the time to do the...

May 2024
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Manager

Loyalty, Operations, Product

Arcadia Analytics works. We don't always understand why the system does things in a certain way, but...

May 2024
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Manager

Loyalty, Operations, Product

Arcadia could improve the system if it became more seamless to the point where we could set it and...

May 2024
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VP/Other Executive

Relationship

We have Arcadia because they are experts and are partners with us. They can build connectors with...

May 2024
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VP/Other Executive

Product, Value

The folks who are used to doing reporting out of data warehouses absolutely love Arcadia Analytics,...

May 2024
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Manager

Loyalty, Product

Last year, my rating would have been worse for product quality, but Arcadia has done a great job....

May 2024
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Manager

Culture, Relationship, Product

Arcadia gives us the flexibility to just toss any and all data at them, and they do the back-end...

May 2024
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Manager

Relationship

I find that Arcadia is a blackbox development shop in the sense that what they are going to release...

May 2024
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Manager

Relationship, Product

Arcadia’s data processing time frames are slower than we would like them to be, and the vendor isn't...

May 2024
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Manager

Culture, Value

Arcadia is not a vendor that charges for every little thing. When they come back to us with charges,...

May 2024
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Director

Product

We can pull in clinical data and claims-based data in the system and aggregate all of that in one...

May 2024
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Manager

Product

A big miss for Arcadia is revenue reporting and the ingestion of payer-based risk scores in this...

May 2024
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Manager

Relationship

When we push for functionality that is specifically needed, Arcadia delivers. With their overall...

May 2024
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Director

Relationship

Arcadia has a lot of modules and solutions, so sometimes, we have a workflow need, and we will chat...

May 2024
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Director

Relationship

Arcadia's system is very accessible. The vendor has a good ticket portal that they have made a lot...

May 2024
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Manager

Relationship

Arcadia’s support has gotten significantly better over the lifetime of our contract. We have to get...

May 2024
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Manager

Relationship

We have struggled with Arcadia a bit in the proactivity space. I would say they are getting better,...

May 2024
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Director

Relationship, Product

Arcadia has a lot of solutions available, and sometimes, that can feel overwhelming, especially for...

May 2024
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Director

Product

People should be aware that the system isn't a tool that will solve all of their problems. However,...

May 2024
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Manager

Relationship, Product, Value

For the most part, we have been able to achieve everything that we have wanted to achieve, but some...

May 2024
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Manager

Relationship

Arcadia has been very flexible, and in this space, all vendors are going to have the same types of...

May 2024
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Manager

Culture

I would want others to understand that they need a robust technical team and some internal analytic...

May 2024
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VP/Other Executive

Relationship, Product

The look and feel of Arcadia Analytics are good. The user experience is good. We get good...

May 2024
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VP/Other Executive

Loyalty

We decommissioned our previous product a while back in favor of the Arcadia tool. We were only using...

May 2024
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VP/Other Executive

Relationship

There is help, but we just have to find it. Sometimes something breaks, and we don't always know...

May 2024
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Director

Loyalty, Operations

Arcadia’s understanding of the healthcare landscape and what types of analytics are needed to drive...

Apr 2024
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Director

Operations, Product

When we started with Arcadia, there were expectations around data science tools and prebuilt models...

Apr 2024
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Director

Product

The visualization tool in Arcadia Analytics just doesn't have the functionality we are used to, so...

Apr 2024
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Director

Relationship, Product

Recently, Arcadia has made a really concerted effort to keep all the customers on the same version....

Apr 2024
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Director

Operations

Arcadia came out with a whole new training platform, and I have never used it.

Apr 2024
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Director

Product

Arcadia Analytics is a complicated product, but if we understand population health, it is pretty...

Apr 2024
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Director

Relationship

Support has been Arcadia’s biggest problem. It has gotten a little better, but Arcadia just takes forever....

Apr 2024
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Director

Relationship

I have tickets with Arcadia that have been open for a long time, and the vendor has finally opened...

Apr 2024
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CEO/President

Relationship, Value

Arcadia has a great product. What they need to do is make enhancements and updates to their product...

Apr 2024
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CEO/President

Relationship

Arcadia has fantastic team members and account executives, and I have the ear of the executives at...

Apr 2024
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CEO/President

Relationship, Product

Arcadia is very slow with their ticketing process. If there is an issue with the system, it is a...

Apr 2024
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CEO/President

Relationship, Value

A firm we work with makes updates to their system that all their members get to be part of, and they...

Apr 2024
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Director

Relationship

This year, Arcadia has just hit their maturity and hit their stride. They have always been very...

Apr 2024
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Director

Relationship, Product

Arcadia’s new products and features are very much aligned with where we need to be. That is an...

Apr 2024
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Director

Product

We have been getting some insights from the platform. With some of the initial data, our people are...

Apr 2024
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Director

Product

As far as integration goes, the vendor is doing well on everything that we have asked them to do....

Apr 2024
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Director

Product

This product is as easy to use as any other really complex VBC platform. Population health things...

Apr 2024
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Director

Relationship, Operations

We can contact the vendor's implementation support people directly. I can pick up the phone and call...

Apr 2024
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Director

Value

With this product, we have been able to consolidate a patchwork of other vendors who do bits and...

Apr 2024
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Director

Relationship

Compared to our relationship with our previous vendor, our relationship with Arcadia feels much more...

Apr 2024
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Director

Culture, Loyalty, Product

I would tell Arcadia to continue to grow the platform's functionality and capabilities. There is...

Apr 2024
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Director

Loyalty, Product

There is no silver bullet for value-based care analytics, but Arcadia Analytics seems to be the...

Apr 2024
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Director

Loyalty, Relationship

We have asked Arcadia for some tweaks and updates, and they have been very responsive to those. The...

Apr 2024
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VP/Other Executive

Value

My ratings for Arcadia Analytics on specific things are low, but the product is still one of the...

Apr 2024
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VP/Other Executive

Relationship, Product

Arcadia Analytics needs more horsepower or resources or whatever. On the data side and the...

Apr 2024
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VP/Other Executive

Relationship

We are a little tough. Some of the feedback I have gotten is that if we are less experienced in...

Apr 2024
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VP/Other Executive

Loyalty

We picked up Arcadia Analytics. The two biggest things with Arcadia Analytics were one, integrating...

Apr 2024
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Director

Value

Things have changed with Arcadia over the last several years. We aren't paying for any add-ons. The...

Mar 2024
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Director

Loyalty, Value

I hate to give Arcadia low marks because their system is so expensive and valuable. However, I can't...

Mar 2024
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Director

Loyalty

I would like Arcadia's system to integrate with our EMR. We are waiting on a bidirectional data...

Mar 2024
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Director

Product, Value

I appreciate that Arcadia's system is the only system we have that allows us to see very transparent...

Mar 2024
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COO

Relationship, Operations

Arcadia is a good company. The training from Arcadia was good but not amazing. We are using the...

Mar 2024
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Director

Relationship

The involvement from executives at Arcadia was good at the beginning, but now, it is hit or miss. It...

Mar 2024
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Director

Loyalty, Product

One thing that vendors are trying to deliver today is seamless data integration, but nobody is doing...

Mar 2024
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Director

Culture, Loyalty

Arcadia Analytics appears to do everything Arcadia promised it would do. A customer implementing the...

Mar 2024
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Director

Relationship

Arcadia needs to improve their communication. They assume everyone speaks Arcadian and understands...

Mar 2024
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Director

Culture, Relationship, Operations

We are still in the implementation phase of Arcadia Analytics. We have not gone live yet, and that...

Mar 2024
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Director

Loyalty, Relationship

Arcadia’s project management team is very engaged and tries really hard to be an advocate for us; I...

Mar 2024
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Manager

Culture, Relationship, Product, Value

We are a unique customer for Arcadia. The way that our billing functions has made it rather...

Mar 2024
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Manager

Loyalty

We initally purchased Arcadia Analytics essentially because our leadership wanted to have a...

Mar 2024
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Manager

Culture

We have had a lot of pain points with Arcadia Analytics. We have had a rocky ride over the last...

Mar 2024
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Manager

Relationship

I wish that Arcadia had been more realistic in what they committed to doing. I wish they had been...

Mar 2024
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(0)
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Manager

Relationship

One thing that I wish Arcadia had done differently was customer support. The ongoing support and...

Mar 2024
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Manager

Loyalty, Product

I would tell others looking at Arcadia Analytics to look very hard at what they need. Arcadia...

Mar 2024
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CIO

Loyalty, Operations

When we made our buying decision, we did a whole matrix and scored the vendors, and Arcadia came out...

Mar 2024
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(0)
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CIO

Operations

As far as implementation goes, Arcadia's stance is that they will take whatever we give them from a...

Mar 2024
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Director

Culture, Relationship

Arcadia is a very strong vendor. Arcadia’s sales team was excellent, and that process was good. They...

Mar 2024
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(0)
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Director

Relationship, Product

It is kind of tough to get enhancements to the product for the demographic we work with because we...

Mar 2024
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(0)
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Director

Operations, Product

The strength of Arcadia Analytics is that the solution is very easy to use. Our providers really...

Mar 2024
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Director

Product

The product is not perfect. Where Arcadia could improve is the standardization of their connectors....

Mar 2024
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Director

Loyalty, Relationship

The issue with Arcadia’s support is the time to closure, but they are working on that. They are...

Mar 2024
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VP/Other Executive

Culture, Relationship

Arcadia is a partner. While they don't have everything solved, nobody does. And they are willing to...

Mar 2024
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VP/Other Executive

Loyalty, Relationship

I keep hearing about areas that Arcadia is exploring or partnerships they are looking to make that I...

Mar 2024
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Director

Product, Value

One of Arcadia's biggest benefits is that they allow the input of all our patient data into Arcadia...

Mar 2024
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Director

Loyalty, Relationship, Product

We were able to integrate Arcadia's solution with our EMRs really fast. We understand how to...

Mar 2024
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Director

Loyalty, Product

For what we are doing, Arcadia Analytics is enough, but because we have been able to aggregate data...

Mar 2024
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Director

Operations

The implementation documentation is hard to follow. It was a struggle to understand some of the...

Mar 2024
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VP/Other Executive

Culture, Relationship

I would recommend that Arcadia give us more clarity around what is next. I think we have done a...

Mar 2024
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VP/Other Executive

Relationship

One thing that is going really well with Arcadia is the support team that we have. I feel like we...

Feb 2024
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VP/Other Executive

Culture, Relationship

We love to play with new things, be innovative, and explore. Arcadia is really good about letting us...

Feb 2024
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VP/Other Executive

Operations

Picking up Arcadia Analytics takes quite a bit of orientation and training.

Feb 2024
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VP/Other Executive

Loyalty

With Arcadia Analytics, I ultimately am looking to reduce the number of clicks for my users. An...

Feb 2024
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VP/Other Executive

Relationship

With any issues that we have, I go directly to our Arcadia account executive, and they are...

Feb 2024
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VP/Other Executive

Product, Value

We run all of our care management out of Arcadia Analytics and can track the activities that are...

Feb 2024
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VP/Other Executive

Product, Value

A big priority for us was to improve quality. We always felt that we did well, but we weren't able...

Jan 2024
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VP/Other Executive

Relationship

The vendor has improved their proactivity. There was some turnover at first in who supported our...

Jan 2024
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(0)
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VP/Other Executive

Loyalty, Relationship, Operations

Things are going well with Arcadia. There were initial challenges when we were going live, but since...

Jan 2024
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VP/Other Executive

Loyalty, Product

We have kept the use of the product internal to our centralized team. If we use the product in a...

Jan 2024
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Director

Loyalty, Product

The problem we have with Arcadia Analytics is that there isn't another solution on the market that...

Jan 2024
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Director

Relationship

Our relationship with the leadership at Arcadia is very good. They listen, even though we are one of...

Jan 2024
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Director

Relationship

It takes Arcadia a long time to resolve issues, but they listen to our prioritization of issues. We...

Jan 2024
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Director

Relationship, Value

The product is expensive, and it takes a lot of my team's time to make it valuable. I have a good...

Jan 2024
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Director

Relationship

Arcadia has worked hard recently to improve their internal processes, and we have seen improvements....

Jan 2024
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Director

Operations

Arcadia has highly overestimated their ability to complete work when we contract with them. Our...

Jan 2024
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Director

Loyalty, Product

The product has capabilities that we need, but how Arcadia implements them makes some things hard to...

Jan 2024
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VP/Other Executive

Operations

Overall, our implementation of the system could have gone better. The initial quality of the...

Jan 2024
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VP/Other Executive

Operations, Product

Arcadia's system is mostly intuitive. Its user interface is very easy to use, but we have to be...

Jan 2024
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VP/Other Executive

Loyalty

All things considered, Arcadia is pretty young as a company. They are proactive, and their executive...

Jan 2024
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VP/Other Executive

Relationship, Operations

Arcadia keeps many promises but not all. In terms of the promises that they are keeping, the core...

Jan 2024
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VP/Other Executive

Product, Value

From a cost perspective, we can manage all the cost-associated analytics on Arcadia Analytics....

Jan 2024
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VP/Other Executive

Product, Value

With Arcadia Analytics, we are finally getting some good traction with our business on a number of...

Jan 2024
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VP/Other Executive

Culture

Our improvement opportunities are really trying to get Arcadia to understand our business a bit...

Jan 2024
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VP/Other Executive

Value

On an absolute scale, Arcadia appears expensive, but then they also don't have much in the way of...

Jan 2024
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VP/Other Executive

Product

People need to make sure that the data they are sending across is clean. There is an expectation for...

Dec 2023
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Manager

Loyalty, Product

In general, people don't realize how complicated something like Arcadia Analytics is or how long it...

Nov 2023
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Manager

Product, Value

I don't think that we have everything we need to achieve our current goals, but I don't think that...

Nov 2023
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Manager

Relationship

Arcadia is one of our favorite vendors because they are very reasonable and easy to work with. We...

Nov 2023
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Director

Relationship

Arcadia tries to partner with their customers, and they have come together with us to help us solve...

Nov 2023
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Director

Value

In the past, the vendor avoided nickel-and-diming us, but lately, they haven't been avoiding that as...

Nov 2023
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Manager

Relationship, Operations, Product

Arcadia's lack of documentation and a basic understanding of the software development lifecycle is...

Oct 2023
||
(0)
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Manager

Relationship, Value

Our usage of front-end analytics across our network has been increasing. We have been able to align...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty

During the system selection process, I don't know who talked to whom, but a lot of things were...

Oct 2023
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Analyst/Coordinator

Relationship

Arcadia regularly misses their due dates. That is a point of frustration within the vendor's client...

Oct 2023
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Analyst/Coordinator

Value

Arcadia doesn’t nickel-and-dime any more than any other vendor. In fact, Arcadia does it less than...

Oct 2023
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Analyst/Coordinator

Product

The predictive analytics aspect of the product and things of that nature are great. We use the...

Oct 2023
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Analyst/Coordinator

Relationship, Product

We would like Arcadia to provide their clients with more assistance when it comes to data...

Oct 2023
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(0)
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Analyst/Coordinator

Loyalty

We haven't really thought about the future much. We are dwelling on the current implementation....

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

Things have been getting better with Arcadia. We made some waves and got some executive attention....

Oct 2023
||
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Analyst/Coordinator

Operations

It is hard to get training scheduled with Arcadia. It is very evident that they don't have a...

Oct 2023
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Analyst/Coordinator

Product

Once the data is in, validated, and running through Arcadia’s algorithms and AI engines, the product...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Arcadia’s testing methodology is always in flux. A lot of their processes are always evolving either...

Oct 2023
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Analyst/Coordinator

Operations, Product

Arcadia’s methodology around upgrades is a work in progress. They did the last upgrade without...

Oct 2023
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Director

Relationship, Value

I would buy the product again, but I would be much more attuned to working with Arcadia. I know the...

Sep 2023
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Director

Operations

Arcadia’s implementation staff is fabulous. We have had excellent service. We had some turnover on...

Sep 2023
||
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Director

Relationship, Product

If the data is not stable or if the mappings are not appropriate, then the product sort of breaks...

Sep 2023
||
(0)
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Director

Product

Arcadia Analytics is a very intuitive platform. The vendor does a good job. Their stuff is on par...

Sep 2023
||
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Director

Product

We still have a lot of holes in Arcadia Analytics. We still have a lot of other systems we need to...

Sep 2023
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(0)
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Director

Operations

I would tell a friend looking at Arcadia to take the number of resources they need to implement and...

Sep 2023
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Director

Relationship

From what I have observed, Arcadia’s customer support and technical teams have dwindled compared to...

Aug 2023
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(0)
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Director

Relationship

The technology in Arcadia Analytics is good, but we are not getting the necessary support from...

Aug 2023
||
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Director

Loyalty

Our organization purchased from Arcadia because they were recommended by a partner at the time. Our...

Aug 2023
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Director

Loyalty

Our organization switched from the vendor we had previously to Arcadia, so Arcadia is not our first...

Aug 2023
||
(0)
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Director

Relationship, Product

The use and feasibility of Arcadia’s product are pretty good. We just haven’t been able to...

Aug 2023
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VP/Other Executive

Operations

One challenge with the integration is Arcadia takes a variety of data sources, and they work very...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Arcadia has made some big improvements with their upgrades over the last year. They have better...

Aug 2023
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VP/Other Executive

Relationship, Operations

Arcadia does a good job in terms of providing the resources for us to be able to educate ourselves....

Aug 2023
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(0)
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VP/Other Executive

Loyalty, Product

We have a variety of data sources in a large number of markets, and Arcadia's system allows us to...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

A large part of Arcadia’s client base is focused on provider-based ACOs, so fully owned provider...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Arcadia has made a lot of progress in their data-management function and the reliability of the...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

In terms of being able to integrate external data, the product has given us the ability to actually...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The way the vendor designed the database is perfectly good as far as the data warehouse goes. I...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

The service line agreement stated that support was supposed to be provided within a certain period...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship, Value

With Arcadia, the continuity of their leadership involvement has been a problem. It usually takes a...

Aug 2023
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(0)
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Analyst/Coordinator

Product

We have had access problems for the last several upgrades where we couldn't get into the databases...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The vendor launched their learning modules, so we do have the ability to self-service learn. Arcadia...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

We decided to move away from Arcadia because we have better control of the data when we own it and...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The vendor has been very up front about the fact that they have really struggled to implement their...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

We have to repeat the same talks over and over again before the vendor actually pulls in the right...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

The console mapper is out now. That is a critical functionality that we have been wanting for a long...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty

When we needed to do a project, we went with established vendors who had been around. I think we...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product, Value

The product breaks a lot, and it drives me crazy. We have outages all the time. The vendor is trying...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Our contact people are awesome, and they are trying to do the right thing, but they just can't do...

Aug 2023
||
(0)
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Director

Loyalty, Product

The Arcadia population health platform is the cornerstone of our strategy to manage and drive...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

Our requests don’t get back to Arcadia. We have been very transparent about them doing poor...

Jul 2023
||
(0)
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VP/Other Executive

Product

The product’s user interface is pretty easy, but when it comes to taking in the claims from...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

Arcadia has a person who meets with us but doesn't actually understand any of the technical...

Jul 2023
||
(0)
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VP/Other Executive

Product

We have a very robust analytics group that does a lot of data validation, but every time they go to...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Sometimes Arcadia does upgrades and doesn't inform us, or they do upgrades and break everything...

Jul 2023
||
(0)
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Manager

Product

Arcadia Analytics is a very complex system with filtering, and we have never been able to train our...

Jul 2023
||
(0)
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Manager

Culture, Loyalty, Relationship

When we started hollering that we were unhappy and wanted to leave our contract with Arcadia, they...

Jul 2023
||
(0)
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CMO

Relationship

The problem with Arcadia is the longstanding issue that it is a very siloed company, so if we have a...

Jul 2023
||
(0)
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CMO

Relationship, Product

For Arcadia Analytics, we still have a couple of locations without complete integration yet. We are...

Jul 2023
||
(0)
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CMO

Loyalty

There is still room for improvement in Arcadia’s promises. They have a desktop product that is...

Jul 2023
||
(0)
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CMO

Relationship, Product

We would like the vendor to read their own manual and see what is really in it because what our IT...

Jul 2023
||
(0)
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CMO

Operations

The ongoing training from Arcadia is not very hands on. There are some online things we can do, but...

Jul 2023
||
(0)
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CMO

Product

Our locations have gotten to the point where they can run their own reports because we dumbed down...

Jul 2023
||
(0)
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CMO

Relationship

Arcadia is willing to talk to us. They never turn us down. Their actual ability to execute is what...

Jul 2023
||
(0)
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CMO

Loyalty, Value

Arcadia Analytics costs a pretty penny, but we would still recommend it. It is better than a lot of...

Jul 2023
||
(0)
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Director

Operations

We have been working with Arcadia for a few years. Our initial implementation was quite limited in...

Jul 2023
||
(0)
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Director

Relationship, Product

We have had inconsistencies in the past around data management when data comes in and out of our...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Arcadia’s processes are very poor in ensuring customer issues, questions, and requirements are...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

When we submit a ticket to the online portal support, we get an automated response and then...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

With Arcadia Analytics, we bring in a bunch of disparate data, and the vendor aggregates it and...

Jun 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

One point of frustration with Arcadia Analytics is in the onboarding of data. I have been in the...

Jun 2023
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