Arcadia Analytics
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Bradley Hunter
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User Commentary

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Manager

ROI / Cost (care and feeding)

Arcadia does a lot of things well. When the front-end platform functions appropriately, it is very...

Dec 2022
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Manager

Service and Support

In terms of support, Arcadia is a great company. I am satisfied with the work we have been able to...

Dec 2022
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Manager

Other Observations & Comments

Arcadia always endeavors to do their best. I wouldn't say they have delivered on absolutely...

Dec 2022
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Manager

Functionality and Upgrades

Our main issues with Arcadia are around efficacy and data stability. We are several years in, so we...

Dec 2022
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VP/Other Executive

Sales and Contracting

With a couple of things that came through from Arcadia, we had a misunderstanding of what we had...

Nov 2022
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VP/Other Executive

Service and Support

Sometimes our tickets can get stuck in Arcadia’s system. The vendor has had some issues with...

Nov 2022
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VP/Other Executive

Technology

One of the gaps we see with Arcadia is that they are not planning to support the CMMI bundled...

Nov 2022
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VP/Other Executive

Implementation and Training

The implementation of Arcadia's system has not been optimal. It has taken longer than expected, and...

Nov 2022
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Director

Relationship

Arcadia really does partner well. They want to be a good partner. They do everything in their...

Nov 2022
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Director

Implementation and Training

Just like everybody else, Arcadia has had staffing challenges, and those challenges have impacted a...

Nov 2022
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Director

Sales and Contracting

We have problems with a whole bunch of things on the front end of the product. The front end is...

Nov 2022
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Director

Implementation and Training

As part of training, the product needs a component like Microsoft's Clippy to show me how to do...

Nov 2022
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Director

Other Observations & Comments

It feels like we are testing Arcadia’s software a lot of the time, but they are very responsive....

Nov 2022
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Director

ROI / Cost (care and feeding)

From a political setup within our organization, the product is a redundant piece of technology and...

Nov 2022
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Director

Service and Support

There have been a whole bunch of bugs and issues within Arcadia’s quality engine. They keep telling...

Nov 2022
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Director

ROI / Cost (care and feeding)

To get our money’s worth from the product, we would have to have a more seamless user base. The...

Nov 2022
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Director

Service and Support

The vendor has gotten a lot better at communicating and understanding how brutal we are going to be...

Nov 2022
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Manager

Service and Support

We have had issues with the vendor’s support ticket portal. The vendor has encouraged clients to...

Nov 2022
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Manager

Service and Support

The vendor does not proactively identify issues very often. More often, we catch issues with the...

Nov 2022
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Manager

Relationship

In general, we have had a positive experience. The vendor has had a lot of staffing turnover...

Nov 2022
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Manager

Future Outlook

Over the past few years, we have had some delays in some of our projects with Arcadia.io, and those...

Nov 2022
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Manager

ROI / Cost (care and feeding)

The primary outcome we get from the product is quality measure data. So for an annual quality...

Nov 2022
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Director

ROI / Cost (care and feeding)

The platform aligns completely with our goals. It has the cuts of data and the analytics that we...

Nov 2022
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Manager

Functionality and Upgrades

The risk navigator functionality seems like it is going to be a very useful tool. The dashboards...

Nov 2022
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Manager

Relationship

After we finalized the last upgrade, we were still missing quite a few pieces of data that were...

Nov 2022
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Manager

ROI / Cost (care and feeding)

In general, the vendor has avoided charging us for things. Lately, that has seemed to change a...

Nov 2022
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Manager

Interfacing and Integration

The tool has been helpful primarily for the tracking process for data quality measures. Some other...

Nov 2022
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Director

Functionality and Upgrades

Our experience with Arcadia.io has been great. When we looked at Arcadia.io, one of the things that...

Oct 2022
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Director

Future Outlook

Arcadia.io is constantly looking for ways to improve everything, from the solutions that they offer...

Oct 2022
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Director

ROI / Cost (care and feeding)

We use the data that we can get from our claims to measure quality outcomes for our provider...

Oct 2022
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Director

Interfacing and Integration

One of the opportunities that we have as an organization is to see some further and tighter...

Oct 2022
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Director

Relationship

Arcadia.io’s customer service is great. They have a customer service manager, an implementation...

Oct 2022
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Director

Implementation and Training

When we made the decision to implement Arcadia Analytics, it was pretty straightforward. We had...

Oct 2022
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Director

ROI / Cost (care and feeding)

Acadia.io does a pretty good job of trying not to charge us for every little thing. There have been...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The system's functionality at a granular level is very suspect. That is especially apparent when we...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

With Arcadia, the right hand doesn't know what the left hand is doing. Arcadia will make changes or...

Oct 2022
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VP/Other Executive

Service and Support

The process Arcadia has for addressing issues or gaps is not custom enough. Everything goes through...

Oct 2022
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Director

Functionality and Upgrades

There are options we like from Arcadia.io. We like the data that has been made available. We have...

Oct 2022
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Director

Functionality and Upgrades

The one area where we would like to see improvements is the accuracy in terms of cost and...

Oct 2022
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Director

Functionality and Upgrades

From a hospital perspective, Arcadia Analytics is an interesting product. We don't enter any data...

Oct 2022
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Director

Service and Support

I don't think the vendor has any employees left that really understand our version of the product....

Oct 2022
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Director

Implementation and Training

The vendor has slipped massively with their deadlines because of turnover. There are some really...

Oct 2022
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VP/Other Executive

Service and Support

We have had to teach Arcadia about their own tools. It is extremely frustrating and unbelievable...

Oct 2022
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VP/Other Executive

Interfacing and Integration

For years, we have been asking the vendor for a process map that explains how clinical data gets...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

One of the recent upgrades from Arcadia.io broke everything, and the vendor did not anticipate that....

Oct 2022
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VP/Other Executive

Service and Support

If we want to speak with a project manager, that person is more of a salesperson. Our project...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have had to hire people just to manage Arcadia Analytics. I pay an employee a lot just to manage...

Oct 2022
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Director

Functionality and Upgrades

Arcadia Analytics is a great product. I really like the way we can slice and dice our contracts and...

Oct 2022
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CEO/President

Functionality and Upgrades

What I would say to my colleagues is that the product works, and the functionality is quite rich....

Sep 2022
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CEO/President

Implementation and Training

Arcadia Analytics is a robust software product, but the implementation was challenging. I think it...

Sep 2022
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CEO/President

ROI / Cost (care and feeding)

Things that the vendor charges for tend to be little, so overall, they avoid charging. Arcadia.io...

Sep 2022
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CEO/President

Implementation and Training

I am a software person, and massive upgrades are always really tough. So during the very height of...

Sep 2022
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CEO/President

Technology

Arcadia Analytics has functionality that is wonderful for bringing in EMR claims, HIE, and other...

Sep 2022
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CEO/President

Interfacing and Integration

For an application area like value-based population health, it is very important that the data model...

Sep 2022
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CEO/President

Functionality and Upgrades

When thinking about the analytics application, one of the critical things is recognizing that there...

Sep 2022
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VP/Other Executive

Service and Support

The one place for improvement is the vendor's ticket resolution timeline. My account manager is...

Sep 2022
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VP/Other Executive

Lessons Learned

I would tell a peer that our overall experience with Arcadia.io has been good. They are responsive,...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

From a baseline, if we are looking to stand up a lot of different analytic functions, Arcadia.io can...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I would most likely buy Arcadia Analytics again. This space generally has a lot of improvement from...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Arcadia.io works with us reasonably well when it comes to charges. They are in line with everyone...

Sep 2022
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VP/Other Executive

Implementation and Training

Arcadia.io doesn’t have a project plan that allows me to readily tee up my own resources in advance...

Sep 2022
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VP/Other Executive

Implementation and Training

Arcadia Analytics is very easy to use. There are lots of different tool types within the product, so...

Sep 2022
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VP/Other Executive

Other Observations & Comments

Arcadia Analytics is very provider-centric in terms of its reporting, and that is okay. But if I am...

Sep 2022
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Manager

Functionality and Upgrades

The pain point was the software upgrade that we had to go through. The v.6 transition was definitely...

Sep 2022
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Manager

Functionality and Upgrades

We are adding some customizations to our reports that we can't necessarily get from the front end....

Sep 2022
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Manager

Service and Support

We have regular meetings with Arcadia.io, and those are fine. We had a crunch with the vendor, but...

Sep 2022
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Manager

Functionality and Upgrades

I love the product. It is easy to use. In terms of analytics, the schema of the back-end database...

Sep 2022
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COO

Relationship

We had an unexpected downtime with the product, and the vendor took the initiative to credit us for...

Sep 2022
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COO

Functionality and Upgrades

We had to work pretty hard to get the improvements we wanted to see from the product. The recent...

Sep 2022
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COO

Functionality and Upgrades

The primary users of the tool are internal data and analytics folks, and they find the product to be...

Sep 2022
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COO

Service and Support

There was a period of time when our technical team was only able to speak with salespeople or...

Sep 2022
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COO

Functionality and Upgrades

Arcadia.io is not great at environment management or change management. The vendor should be finding...

Sep 2022
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Director

Implementation and Training

The implementation has been good but not great. One of the downsides to Arcadia's system is that it...

Sep 2022
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Director

Functionality and Upgrades

Even our team members that were hesitant about learning a new tool have taken to the new tool very...

Sep 2022
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Director

Sales and Contracting

Arcadia is really in the business of creating solutions rather than creating a one-size-fits-all...

Sep 2022
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Manager

Interfacing and Integration

We have another product that handles the web interface reporting for CMS, and the data integration...

Aug 2022
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Manager

Implementation and Training

Arcadia’s implementation team excelled in connecting all our claims and EHR systems and in providing...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Arcadia does a way better job than our previous vendor. The difference between the two vendors is a...

Aug 2022
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Manager

Functionality and Upgrades

The only thing that needs development in Arcadia Analytics is the longitudinal patient record. It is...

Aug 2022
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Manager

Service and Support

Some things are going badly because Arcadia has lost a lot of employees, and I think the loss of...

Aug 2022
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Manager

Service and Support

We have frequent calls with Arcadia, and they move our tickets through the system. We have some...

Aug 2022
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Manager

Functionality and Upgrades

We consider the entire system to be new technology. We haven’t seen many enhancements yet, but when...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Arcadia does not nickel-and-dime us, and that is surprising. We have asked for some extra reports...

Aug 2022
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Manager

ROI / Cost (care and feeding)

One of our biggest outcomes with Arcadia Analytics has been in reviewing our inpatient claims in our...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We spent extensive time talking to users of Arcadia Analytics. We saw that Arcadia Analytics blew...

Aug 2022
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VP/Other Executive

Lessons Learned

The upgrade was a painful process. Despite the pain, we came out better on the backside. Part of the...

Aug 2022
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Nurse

Relationship

I have worked with several different population health tools, and I think Arcadia Analytics is on...

Aug 2022
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Nurse

Implementation and Training

Whenever we have come to Arcadia with something that we have wanted to integrate or implement within...

Aug 2022
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Nurse

Relationship

Sometimes, it takes a while for Arcadia to let us know whether they can make changes or not, but for...

Aug 2022
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Nurse

Relationship

I have regularly scheduled meetings with some members of the Arcadia team to go over items that we...

Aug 2022
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Nurse

Functionality and Upgrades

Version 6 of the product was a very tangible outcome that we had. Implementing that version did not...

Aug 2022
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Nurse

Service and Support

We get release notes from Arcadia, so if anything new comes out, we have information about it. If I...

Aug 2022
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Director

Implementation and Training

Arcadia.io has done a phenomenal job of training us. As part of that engagement with us and the...

Aug 2022
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Director

Implementation and Training

During the implementation process, Arcadia.io has been so engaged with us, and they have been...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Arcadia.io has helped us garner an outreach program, and that has been successful. We are able to...

Aug 2022
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Analyst/Coordinator

Relationship

For the most part, Arcadia does follow through with their promises. They usually don't do that on my...

Aug 2022
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Analyst/Coordinator

Relationship

We have had a couple of new account managers every year since we started our Arcadia Analytics...

Aug 2022
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Analyst/Coordinator

Relationship

I like how Arcadia will give us subject matter experts when we need a little more. Having those...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Arcadia Analytics is an intuitive system. The layout is simple and easy to understand. From the...

Aug 2022
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Analyst/Coordinator

Service and Support

If we identify an issue in Arcadia Analytics, we expect the vendor to jump on it. However, it takes...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Arcadia Analytics looks good in terms of front-end functionality. That lends a lot of value to us. I...

Aug 2022
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Analyst/Coordinator

Relationship

Arcadia.io needs to staff up their people so they can increase human resources to help users. We...

Aug 2022
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Analyst/Coordinator

Implementation and Training

Communication and training are lacking from Arcadia.io. I need them to teach us how to give...

Aug 2022
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Manager

Functionality and Upgrades

The product has a lot of different capabilities; the reporting is really good, and the analytics are...

Aug 2022
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Manager

Service and Support

Arcadia recently started a ticket system, and the system is a work in progress. We have no...

Aug 2022
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Manager

Future Outlook

Arcadia Analytics is a homegrown system, and the vendor has built themselves into a really great...

Aug 2022
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Manager

Functionality and Upgrades

We need a lot more reports on what Arcadia is doing, such as what has or has not gone through. We...

Aug 2022
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Manager

Implementation and Training

We had an amazing implementation team. We started off a little rocky, but Arcadia immediately knew...

Aug 2022
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Director

Service and Support

Arcadia never tells us whether they have a problem; they wait for us to find the problem. The vendor...

Jul 2022
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Director

ROI / Cost (care and feeding)

Arcadia wants to raise our prices, and we absolutely refuse to pay them a dollar more as long as...

Jul 2022
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Director

Service and Support

We have had highly critical tickets open for extended periods of time that Arcadia still has yet to...

Jul 2022
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Director

Relationship

Our situation with Arcadia's system is not good, and that is very difficult because of the amount of...

Jul 2022
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Director

Implementation and Training

Arcadia Analytics’ functionality is not where it should be. We are forced to take an upgrade in...

Jul 2022
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Director

Sales and Contracting

We question whether Arcadia tests their processes properly, and I would describe our experience with...

Jul 2022
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Director

Service and Support

Arcadia says that they monitor our processes and that they have good quality processes in place to...

Jul 2022
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COO

Relationship

We are currently exploring other options because we have concerns about the product’s performance...

Jul 2022
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COO

Functionality and Upgrades

One of our biggest issues with Arcadia.io is that they don’t do what they say they will when they...

Jul 2022
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Manager

Functionality and Upgrades

We needed Arcadia Analytics in order to understand where we were and how we were performing against...

Jul 2022
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Manager

Relationship

We have been very impressed with Arcadia’s responsiveness and willingness to partner with us. Those...

Jul 2022
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CMO

Interfacing and Integration

We would like the solution to integrate directly with the EMRs as a point-of-service product. The...

Jul 2022
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Manager

Functionality and Upgrades

Arcadia Analytics is pretty user-friendly. I know that there is not a button for everything, but we...

Jul 2022
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Manager

Implementation and Training

I have experience using Arcadia's training sessions. I have watched all of the videos through...

Jul 2022
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Manager

Sales and Contracting

We needed a piece of the software early and didn’t have to renegotiate our contract or pay more.

Jul 2022
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Manager

Service and Support

Arcadia’s upgrades have been a little slow. The implementation process has been good, but there have...

Jul 2022
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Manager

Service and Support

Arcadia’s support team is pretty good. We have only dealt with one person. They have always been...

Jul 2022
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Manager

Interfacing and Integration

I would like an automated process from Arcadia to our EHR. Arcadia provides a module that has to be...

Jul 2022
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Manager

Relationship

During the initial stages of data validation and specific setup stages, the consultants from Arcadia...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

We use Arcadia Analytics not only for our analytics platform but also for our care management...

Jul 2022
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VP/Other Executive

Relationship

Arcadia doesn’t necessarily keep all their promises. We have had a couple of rough patches with the...

Jul 2022
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VP/Other Executive

Service and Support

If we open up a ticket with the customer support people, they are usually pretty good about getting...

Jul 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Arcadia Analytics has everything we really need. The most important thing is being able to put...

Jul 2022
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CMO

Technology

It would be great if the product could be made more portable for the patient. That way, when a...

Jul 2022
||
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CMO

Sales and Contracting

We had a couple of issues early on with unexpected costs and creating the connections for the...

Jul 2022
||
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CMO

Functionality and Upgrades

The analytics platform is not designed in a way that a novice can use it. Organizations really need...

Jul 2022
||
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CMO

Functionality and Upgrades

The care management piece of the program is weaker. Our care manager has pointed out some issues....

Jul 2022
||
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VP/Other Executive

Relationship

The vendor is accommodating. They do a lot of follow-up. They are available for questions. The...

Jul 2022
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VP/Other Executive

Service and Support

The biggest issue is not so much the product itself but is some of the staff and the growing pains....

Jul 2022
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VP/Other Executive

Implementation and Training

Arcadia.io has a lot of staff turnover, which tends to be an issue. Their implementation plan is not...

Jul 2022
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Director

Functionality and Upgrades

Sometimes, we want to export certain reports to a PDF file, and the system doesn't allow that. We...

Jul 2022
||
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Director

Relationship

I have liked Arcadia’s customer service people and their attentiveness. I have liked the vendor's...

Jul 2022
||
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Director

Service and Support

The support is good. My people have a regular meeting with the vendor and can call the people they...

Jul 2022
||
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Director

Functionality and Upgrades

I am happy with Arcadia Analytics. I like the design of the product. The product is what we thought...

Jul 2022
||
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Director

Service and Support

The vendor hasn't been as responsive to our tickets as we expected. They have a large library of...

Jul 2022
||
(0)
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Director

Future Outlook

The system doesn't meet all of our needs perfectly, but it is doing well, and we are making good...

Jul 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We saw Arcadia as a one-stop shop, so we changed over to their product. We thought that Arcadia's...

Jul 2022
||
(0)
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Director

Implementation and Training

We had a bit of a rough start. The vendor has had some problems with implementation scheduling...

Jul 2022
||
(0)
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Director

Implementation and Training

The implementation went fairly smoothly. The vendor spent a lot of time with my staff to make sure...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

There are some simple things that could be improved, including the product's user friendliness....

Jul 2022
||
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Director

Functionality and Upgrades

Arcadia.io needs to improve their data onboarding and reconciliation. We send them data, and they...

Jun 2022
||
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Director

Interfacing and Integration

Arcadia.io publishes their back-end data to us, and they are very open to allowing us to use it....

Jun 2022
||
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Director

Technology

Arcadia.io publishes their back-end data with an old version of SQL Server, so it is not...

Jun 2022
||
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Director

Relationship

Arcadia.io comes to the table more than another vendor does, but the product is only half of what we...

Jun 2022
||
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Director

Service and Support

We have a large number of tickets open in Arcadia.io’s system, and if we want any movement on any...

Jun 2022
||
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Director

Relationship

We have access to the right people at Arcadia.io, including the executives of the company.

Jun 2022
||
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Director

Functionality and Upgrades

We couldn’t do what we are doing without Arcadia.io, as painful as it is sometimes. Arcadia...

Jun 2022
||
(0)
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Director

Relationship

Arcadia.io doesn’t keep their promises all the time, but they do sometimes. We definitely have...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

When Arcadia.io does upgrades, they change the names of their databases in a way that makes it very...

Jun 2022
||
(0)
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Director

Implementation and Training

From my perspective, Arcadia.io’s training is nonexistent. They did some initial training for us,...

Jun 2022
||
(0)
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CEO/President

Sales and Contracting

There are guardrails around what the vendor will do. If we need something that doesn't fit within...

Jun 2022
||
(0)
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CEO/President

Functionality and Upgrades

The vendor could learn to underpromise and overdeliver. The vendor has been in a cycle where they...

Jun 2022
||
(0)
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CEO/President

Implementation and Training

If someone is going to engage with a company like the vendor, that person needs to be committed and...

Jun 2022
||
(0)
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CEO/President

Relationship

The vendor keeps 80% of their promises. There are always operational issues that impede either the...

Jun 2022
||
(0)
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CFO

Functionality and Upgrades

Arcadia Analytics has a really nice user interface for the most part.

Jun 2022
||
(0)
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CFO

Relationship

We have a good relationship with the senior executives from Arcadia.

Jun 2022
||
(0)
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CFO

Service and Support

One thing that Arcadia needs to improve upon is their speed to resolution with certain data quality...

Jun 2022
||
(0)
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Manager

Implementation and Training

A top reason that we contracted with Arcadia was their ability to report on quality performance. But...

May 2022
||
(0)
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Manager

Implementation and Training

The vendor does not really provide training. It is very self-service. Arcadia will throw a user...

May 2022
||
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Manager

Interfacing and Integration

I would give the vendor a higher grade for integration, but they don't offer outbound interfaces....

May 2022
||
(0)
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Manager

Functionality and Upgrades

The product itself is relatively good. It is a little clunky. It has a lot of filters, but that...

May 2022
||
(0)
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Manager

Service and Support

The vendor’s customer service is very poor. The vendor only works through their ticketing system....

May 2022
||
(0)
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Manager

Service and Support

There were potential breaches of the product, and that information did not reach us. There are...

May 2022
||
(0)
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Manager

Service and Support

One of our executives had to contact the vendor's executives because of some problems we were...

May 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

It seems any time we ask for something, like a change management request, the vendor has a flat fee...

May 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

There is a lot to like about the product. We vetted a lot of other vendors, but we decided on...

May 2022
||
(0)
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Director

Implementation and Training

The vendor has good initial training and great documentation. We can teach ourselves a lot with that...

May 2022
||
(0)
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Director

Functionality and Upgrades

The product can be challenging to use. That is one reason that we haven't rolled it out to a lot of...

May 2022
||
(0)
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Director

Relationship

We haven't received much proactive service from the vendor, but we have seen it. The vendor gave us...

May 2022
||
(0)
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Director

Lessons Learned

I would recommend the product to others because of the service that we have received from the...

May 2022
||
(0)
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COO

Relationship

A year ago, I would have described our relationship with Arcadia.io as fraught. Today, we are in a...

Apr 2022
||
(0)
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COO

Future Outlook

We recently considered leaving Arcadia.io, and there was one vendor who was a strong competitor. We...

Apr 2022
||
(0)
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COO

Service and Support

At times, we have seen long delays in Arcadia.io's responsiveness to outstanding tickets or quality...

Apr 2022
||
(0)
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COO

Implementation and Training

We had a long and painful initial implementation with Arcadia.io. The responsibility for that was on...

Apr 2022
||
(0)
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COO

Implementation and Training

Arcadia.io has not been particularly proactive in offering training. They are kind of reactive. My...

Apr 2022
||
(0)
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COO

Service and Support

I have developed a pretty positive relationship with an executive at Arcadia.io. That executive...

Apr 2022
||
(0)
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COO

Relationship

Things improved for us in working with Arcadia.io once we clarified our expectations about our...

Apr 2022
||
(0)
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CEO/President

Functionality and Upgrades

Our organization is successful, and part of the credit is due to Arcadia.io because their platform...

Apr 2022
||
(0)
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CEO/President

Relationship

Arcadia.io keeps promises 99% of the time. Obviously, there are things that we have to work out, but...

Apr 2022
||
(0)
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CEO/President

Interfacing and Integration

In terms of getting payer feeds into a usable, normalized data condition, interoperability is one of...

Apr 2022
||
(0)
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CEO/President

Functionality and Upgrades

When we have to add more physicians to the system or add an additional business segment, Arcadia...

Apr 2022
||
(0)
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CEO/President

Service and Support

I have contact information for a couple of Arcadia.io’s leaders. If I need them, we are on the phone...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

Arcadia Analytics is not part of our long-term plans due to the issues that we have been having with...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

Arcadia Analytics does what the vendor says it does, but there are issues. I get a lot of complaints...

Mar 2022
||
(0)
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Director

Implementation and Training

Arcadia.io has a learning site for training that is very, very limited. The site doesn’t really have...

Mar 2022
||
(0)
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Director

Relationship

We have an Arcadia.io account manager who is fantastic and will bring things up the chain for us. If...

Mar 2022
||
(0)
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Director

Other Observations & Comments

My pessimistic side says that we are getting what we pay for with Arcadia Analytics. Our contract...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Arcadia.io has improved and expanded the website a lot. I have seen a big improvement in the portal....

Feb 2022
||
(0)
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Manager

Service and Support

At this point, I can’t think of anything Arcadia.io could do to improve. They are doing a pretty...

Feb 2022
||
(0)
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Manager

Future Outlook

In the next year, I am assuming that Arcadia.io is going to expand the directory and that they are...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

When Arcadia Analytics works, it works well, but it is falling short of some of our needs....

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

We are struggling with Arcadia.io getting the basic technology in place before we can look for...

Feb 2022
||
(0)
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Manager

Service and Support

Arcadia.io’s customer service is delayed in terms of responses unless the issue is critical. We have...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Arcadia.io struggles with accurate updates. The vendor’s documentation is lacking. Arcadia.io does...

Feb 2022
||
(0)
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Manager

Lessons Learned

If I were starting over, I would replace Arcadia Analytics and bring a lot of the algorithms and...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Arcadia.io is a very talented group. Our organization may just be beyond the vendor’s sweet spot. I...

Feb 2022
||
(0)
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Manager

Implementation and Training

Arcadia.io offers training. When requested, the vendor brings their subject matter experts to...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

There are some intricacies involved in how the data can be grouped and analyzed that are not...

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

At a lot of our sites, the users have been really slow to adopt the tool and begin to at least try...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

The web interface for the end user is pretty nice, and they can see some things in there. But there...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

Arcadia.io did a pretty good job with their user manual. When users log in to the web platform, it...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

We wanted to use Arcadia Analytics to close gaps in care. Arcadia Analytics uses information that is...

Dec 2021
||
(0)
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Director

ROI / Cost (care and feeding)

We haven't really seen any new technology since we went live, and Arcadia.io has not really done a...

Dec 2021
||
(0)
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Director

Relationship

Arcadia.io is our vendor. We have signed a contract. We are in bed together. We are married now. I...

Dec 2021
||
(0)
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Director

Relationship

Every person at Arcadia.io is readily available to us, which is also the piece that makes things so...

Dec 2021
||
(0)
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Director

Relationship

In its optimal state, I do believe with all of my heart that the platform can be used to drive...

Dec 2021
||
(0)
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Director

Relationship

At this point, I would not recommend Arcadia Analytics. My experience with Arcadia.io has been so...

Dec 2021
||
(0)
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Director

Relationship

I am investing a lot of my life, time, energy, and effort into a tool that doesn't always work. This...

Dec 2021
||
(0)
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Director

Implementation and Training

We had an implementation team that came on that was so wonderful but faded off into the sunset....

Dec 2021
||
(0)
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 or  to see details.

Director

Service and Support

Arcadia.io has a very poor support model. When we open support tickets or have requests for things...

Dec 2021
||
(0)
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 or  to see details.

Director

Relationship

When I get on the phone with some of the higher-ups at Arcadia.io, I feel like they say what it...

Dec 2021
||
(0)
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 or  to see details.

Director

Interfacing and Integration

When Arcadia.io is promoting their product and marketing it, they say they can take data from our...

Dec 2021
||
(0)
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 or  to see details.

Manager

Service and Support

This year was rough from a customer-service standpoint, and some of the things that we worked on...

Dec 2021
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The best thing Arcadia.io does is the EMR connection. The connectivity to outside data sources is...

Dec 2021
||
(0)
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 or  to see details.

Manager

Service and Support

We had multiple failures when we upgraded that delayed things, caused us to rework measures, and...

Dec 2021
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We have had issues with our measure selections, point allocations, benchmarks, and baselines....

Dec 2021
||
(0)
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