Arcadia Analytics Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Product
The highlights of Arcadia Analytics are that we can get more data than we will ever see, it has good...
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Relationship
The biggest challenges with achieving outcomes with Arcadia are the time frame it takes to get...
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Relationship
Arcadia is very responsive. If there's a change around risk, HCCs, and some of the programs that...
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Product
It's very important to define our hierarchy within the system, and that's something we've struggled...
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Product
We do care management in our EHR because it is seamless. We would lose that seamlessness if we did...
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Culture, Loyalty, Product
If I have a new contract, the vendor has to code to ingest the data from the new contract, as well...
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Loyalty, Value
We have looked at other vendors, and nobody is as good as Arcadia. They have some really smart...
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Product
There is an AI summary solution on the patient chart in Arcadia's system. I wish I had it when I was...
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Product
We haven’t really been live long enough with Arcadia Analytics to do some real KPI work, but I think...
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Product
I like that Arcadia comes with a lot of out-of-the-box solutions, and even though we’ve customized a...
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Relationship
Arcadia has been very supportive of us; we’re not the easiest client. We have a direct path to them...
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Product, Value
We often use the data in Arcadia Analytics to look at any financial impact. But we would like that...
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Culture, Value
I have looked at other vendors because Arcadia is expensive, but I haven't found someone I would...
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Relationship, Operations
Sometimes we have to ask once or twice for support, so I can’t give Arcadia a top score there. They...
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Operations
The training has been really great. The vendor does on-site and virtual training with the staff.
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Loyalty, Product, Value
Arcadia Analytics gives us the information that we need in terms of value-based care. We have no...
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Product
I have come from other health plans that are bigger than ours, and I would have loved to have had...
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Operations, Product
Arcadia Analytics is really bad with documentation, and this has been a thorn in our side for a long...
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Culture
If someone were looking into Arcadia Analytics, I would caution folks to make sure they have good...
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Product
The capabilities in Arcadia Analytics are good. We have some longstanding issues that are...
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Loyalty
We are moving away from Arcadia because of their lack of service and the data quality. We have had...
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Loyalty, Operations, Product
Arcadia Analytics has been very clunky, and things seem overly complicated. We have gone through...
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Loyalty, Operations
The product road map that Arcadia communicates and the vision they share sound really great. But the...
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Relationship, Value
Others considering Arcadia should be aware that vendor relationships require constant care and...
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Relationship
Arcadia's response time depends on the issue. Some issues get resolved quickly, but some are...
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Product
With Arcadia, there are gaps in the integration of our EHR. One gap is the expense involved in...
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Loyalty, Relationship, Operations
Arcadia will consult us about their road map once a year. It doesn't feel like they are really...
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Product
On paper, Arcadia’s tool meets all our needs. But it falls short in the actual practice of it. The...
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Relationship
With Arcadia, we feel like we are the mid-tier of the frequent-flier club. We think we understand...
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Operations
Arcadia has an organized way to bring new partners on board. At the go-live, the vendor has a pretty...
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Loyalty, Product, Value
If Arcadia delivered a return on investment and clinical integration to us consistently, we probably...
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Loyalty
We are evaluating other options. We are frustrated with the inability to achieve clinical...
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Relationship
Tickets take forever with Arcadia. Their clients exist across the map on a spectrum in terms of...
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Loyalty, Product, Value
When we had more data sources, Arcadia Analytics was of better value and more recommendable than it...
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Operations
The breadth of training content from Arcadia around work scenarios could be broader. The specific...
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Loyalty, Relationship, Product
Arcadia is actually building a lot of new tools that we would use if they are able to get them...
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Value
There are some things I really like about Arcadia Analytics, but some of the new things, especially...
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Loyalty, Product
There have been a couple of issues that have been recurring over the past year for our care...
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Loyalty, Operations
We have looked at a few competitors to know whether another product is far superior enough to be...
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Operations
Once Arcadia realizes they need to let us know about something, the training can be halfway decent,...
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Relationship
Arcadia keeps their promises, but they could work on their timeliness for issue resolution. On a...
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Product
For Arcadia, standardizing their connectors and interfaces is an area of opportunity. When they...
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Relationship
Arcadia's team is great to work with. I can connect with their leaders on the issues we are facing,...
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Loyalty, Relationship
I have a really good working relationship with Arcadia's leadership team, and I feel confident they...
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Relationship, Product
The practices trust the data, and that has been extremely beneficial for us.
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Operations, Product
We would like to see better documentation on Arcadia Analytics' reports. We want to know where the...
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Relationship
We often find problems in our data that we have to let Arcadia know about. I feel like there is...
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Relationship
Our relationship with Arcadia has been very positive. We communicate with them regularly. We often...
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Product, Value
Arcadia Analytics provides baseline analytical capabilities to our providers and our organization...
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Relationship, Operations
The biggest thing that Arcadia could do would be to be more proactive with their release management...
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Product
Arcadia Analytics has some data visualizations that it builds on its own, and it does a really good...
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Product
One thing that we personally struggle with when it comes to the data in Arcadia Analytics is that it...
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Loyalty, Product
Right now, the integration process with Arcadia Analytics is not smooth. We are just making sure...
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Relationship
I think that a streamlined process to get in touch with people at Arcadia who could help us more on...
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Loyalty, Operations
We had a really rough go-live with Arcadia. There were quite a few data issues that were...
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Loyalty, Relationship
The biggest thing Arcadia should focus on is standing up the data ingestion on their data support...
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Relationship
Arcadia isn’t very proactive in communications. There have been multiple times where we have seen a...
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Relationship
Arcadia’s customer engagement team is strong and engages with us routinely. They take a lot of time...
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Culture, Operations, Product
We have tried to implement a population health tool multiple times, and Arcadia Analytics is the...
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Product, Value
The data aggregation side of Arcadia Analytics has been slower than we had hoped. We are making...
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Relationship, Product
We are using Arcadia Analytics as our primary population health tool for data aggregation, network...
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Relationship
Arcadia's pain points have centered on subject matter expertise and business contexts. While Arcadia...
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Product, Value
What I would tell a peer about Arcadia would depend on their maturity with value-based care and...
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Loyalty, Product, Value
The data analytics space is evolving. The applications that we intend to use that require big data...
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Loyalty
We are attempting to roll out our EHR vendor’s population health tool. We did research, but we were...
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Relationship
Arcadia attempts to keep their promises. Nobody is perfect. There are things they attempt to do that...
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Loyalty
We are sunsetting Arcadia Analytics. We knew that we weren't going to renew with Arcadia. We knew...
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Culture, Value
While Arcadia could provide the solution, that solution would have a cost per patient calculation....
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Operations, Product
We liked the ease of navigation and ease of surfacing detail-oriented outputs in Arcadia Analytics....
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Product
We finally got to a steady state with Arcadia Analytics, but while the reporting was great and gave...
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Relationship, Operations
Arcadia, while keeping their promises, sometimes made promises in a vacuum, and they intended to...
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Operations
We had custom workflows that weren't necessarily the most in tune with Arcadia Analytics. Arcadia...
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Loyalty, Product
I found us using Arcadia Analytics more fluently in the realm of outreach because that was something...
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Relationship
The Arcadia executives are glued to us at the hip, which is amazing and nice.
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Culture
Arcadia has stuff that we need to buy that we haven't bought yet, and that is really cool.
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Value
Arcadia tries to charge for every little thing, but sometimes when I push back, they drop the charges....
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Relationship
I talk to the Arcadia executives pretty often. I feel like I can reach out to them anytime I want to...
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Loyalty, Product
Arcadia Analytics hasn’t been Arcadia’s focus, and the UI doesn't get as much attention. The...
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Relationship
Arcadia did some realignment with their support structures recently, and we have a different team...
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Loyalty, Relationship
Arcadia has driven satisfaction with engagement from their support team in terms of content...
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Relationship
One thing that I appreciate about Arcadia is that the partnerships they have been building, their...
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Relationship
Arcadia's support people are very reactive, and they will respond to my requests. When I need help,...
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Loyalty, Relationship
Arcadia is coming up with new things. Arcadia is good with data security and follow-up. They are...
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Relationship, Product
Arcadia could improve when it comes to data integrity and timeline resource management. We are still...
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Product
I would give the system's stability a lower rating because of Arcadia Analytics' data quality...
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Loyalty, Product
Our scope has definitely widened with the use of Arcadia Analytics. We had access to some products...
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Relationship, Value
It isn't that Arcadia doesn't keep their promises. It is just that they don't keep them according to...
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Operations
Most of Arcadia's trainings are just web based, so there are not a lot of proactive, interactive...
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Loyalty, Relationship
Arcadia has made some changes in their leadership and account teams and has brought in some new...
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Culture
We recently renegotiated the contract with Arcadia, and with the rates that we came in with, the...
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Relationship
We really like the collaboration that we get with Arcadia. If there are any issues or problems, we...
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Culture, Relationship
The vendor has overpromised and underdelivered. I suspect that the vendor sold the product to the...
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Product
It would be helpful to have some level of prescriptive analytics from the vendor. Those analytics...
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Relationship
I can call one of the higher-ups at Arcadia at any point and speak to them personally. The way the...
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Loyalty, Relationship
Arcadia Analytics is still a little underdeveloped, but it is coming around. The vendor keeps coming...
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Product
The challenge with Arcadia Analytics is that the people who understand it really intimately are...
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Loyalty, Operations, Product
We plan to keep Arcadia Analytics for the next few years, but that could change if Arcadia Analytics...
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Product, Value
The biggest challenge we have with Arcadia Analytics is that it feels like a platform made by data...
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Relationship
There are really good people over at Arcadia. We can reach out to them, and they help us with the...
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Loyalty, Product
If Arcadia Analytics could be integrated into the chart for a patient, that would go a long way...
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Relationship, Product
My experience with Arcadia has gone down a little. We have been having some issues with the system's...
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Product
Arcadia is not servicing their data fast enough, and that is causing our end users to think that...
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Loyalty, Relationship
Data Platform is pretty easy. I think Arcadia has a vision. They have been readjusting their...
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Relationship
The people we work with at Arcadia are empowered to solve our problems, but that still hasn't solved...
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Operations
Instead of just having Arcadia’s video trainings, it would maybe be nice to be able to still have a...
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Commentary Summary
Comment Type Breakout