Arcadia Analytics Commentary
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Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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User Commentary

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VP/Other Executive

Relationship

One thing that is going really well with Arcadia is the support team that we have. I feel like we...

Feb 2024
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VP/Other Executive

Culture, Relationship

We love to play with new things, be innovative, and explore. Arcadia is really good about letting us...

Feb 2024
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VP/Other Executive

Operations

Picking up Arcadia Analytics takes quite a bit of orientation and training.

Feb 2024
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VP/Other Executive

Loyalty

With Arcadia Analytics, I ultimately am looking to reduce the number of clicks for my users. An...

Feb 2024
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VP/Other Executive

Relationship

With any issues that we have, I go directly to our Arcadia account executive, and they are...

Feb 2024
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VP/Other Executive

Product, Value

We run all of our care management out of Arcadia Analytics and can track the activities that are...

Feb 2024
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VP/Other Executive

Product, Value

A big priority for us was to improve quality. We always felt that we did well, but we weren't able...

Jan 2024
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VP/Other Executive

Relationship

The vendor has improved their proactivity. There was some turnover at first in who supported our...

Jan 2024
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VP/Other Executive

Loyalty, Relationship, Operations

Things are going well with Arcadia. There were initial challenges when we were going live, but since...

Jan 2024
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VP/Other Executive

Loyalty, Product

We have kept the use of the product internal to our centralized team. If we use the product in a...

Jan 2024
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Director

Loyalty, Product

The problem we have with Arcadia Analytics is that there isn't another solution on the market that...

Jan 2024
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Director

Relationship

Our relationship with the leadership at Arcadia is very good. They listen, even though we are one of...

Jan 2024
||
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Director

Relationship

It takes Arcadia a long time to resolve issues, but they listen to our prioritization of issues. We...

Jan 2024
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Director

Relationship, Value

The product is expensive, and it takes a lot of my team's time to make it valuable. I have a good...

Jan 2024
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Director

Relationship

Arcadia has worked hard recently to improve their internal processes, and we have seen improvements....

Jan 2024
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Director

Operations

Arcadia has highly overestimated their ability to complete work when we contract with them. Our...

Jan 2024
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Director

Loyalty, Product

The product has capabilities that we need, but how Arcadia implements them makes some things hard to...

Jan 2024
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VP/Other Executive

Operations

Overall, our implementation of the system could have gone better. The initial quality of the...

Jan 2024
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VP/Other Executive

Operations, Product

Arcadia's system is mostly intuitive. Its user interface is very easy to use, but we have to be...

Jan 2024
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VP/Other Executive

Loyalty

All things considered, Arcadia is pretty young as a company. They are proactive, and their executive...

Jan 2024
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VP/Other Executive

Relationship, Operations

Arcadia keeps many promises but not all. In terms of the promises that they are keeping, the core...

Jan 2024
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VP/Other Executive

Product, Value

From a cost perspective, we can manage all the cost-associated analytics on Arcadia Analytics....

Jan 2024
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VP/Other Executive

Product, Value

With Arcadia Analytics, we are finally getting some good traction with our business on a number of...

Jan 2024
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VP/Other Executive

Culture

Our improvement opportunities are really trying to get Arcadia to understand our business a bit...

Jan 2024
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VP/Other Executive

Value

On an absolute scale, Arcadia appears expensive, but then they also don't have much in the way of...

Jan 2024
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VP/Other Executive

Product

People need to make sure that the data they are sending across is clean. There is an expectation for...

Dec 2023
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Manager

Loyalty, Product

In general, people don't realize how complicated something like Arcadia Analytics is or how long it...

Nov 2023
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Manager

Product, Value

I don't think that we have everything we need to achieve our current goals, but I don't think that...

Nov 2023
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Manager

Relationship

Arcadia is one of our favorite vendors because they are very reasonable and easy to work with. We...

Nov 2023
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Director

Relationship

Arcadia tries to partner with their customers, and they have come together with us to help us solve...

Nov 2023
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Director

Value

In the past, the vendor avoided nickel-and-diming us, but lately, they haven't been avoiding that as...

Nov 2023
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Manager

Relationship, Operations, Product

Arcadia's lack of documentation and a basic understanding of the software development lifecycle is...

Oct 2023
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Manager

Relationship, Value

Our usage of front-end analytics across our network has been increasing. We have been able to align...

Oct 2023
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Analyst/Coordinator

Loyalty

During the system selection process, I don't know who talked to whom, but a lot of things were...

Oct 2023
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Analyst/Coordinator

Relationship

Arcadia regularly misses their due dates. That is a point of frustration within the vendor's client...

Oct 2023
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Analyst/Coordinator

Value

Arcadia doesn’t nickel-and-dime any more than any other vendor. In fact, Arcadia does it less than...

Oct 2023
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Analyst/Coordinator

Product

The predictive analytics aspect of the product and things of that nature are great. We use the...

Oct 2023
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Analyst/Coordinator

Relationship, Product

We would like Arcadia to provide their clients with more assistance when it comes to data...

Oct 2023
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Analyst/Coordinator

Loyalty

We haven't really thought about the future much. We are dwelling on the current implementation....

Oct 2023
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Analyst/Coordinator

Relationship

Things have been getting better with Arcadia. We made some waves and got some executive attention....

Oct 2023
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Analyst/Coordinator

Operations

It is hard to get training scheduled with Arcadia. It is very evident that they don't have a...

Oct 2023
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Analyst/Coordinator

Product

Once the data is in, validated, and running through Arcadia’s algorithms and AI engines, the product...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Arcadia’s testing methodology is always in flux. A lot of their processes are always evolving either...

Oct 2023
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Analyst/Coordinator

Operations, Product

Arcadia’s methodology around upgrades is a work in progress. They did the last upgrade without...

Oct 2023
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Director

Relationship, Value

I would buy the product again, but I would be much more attuned to working with Arcadia. I know the...

Sep 2023
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Director

Operations

Arcadia’s implementation staff is fabulous. We have had excellent service. We had some turnover on...

Sep 2023
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Director

Relationship, Product

If the data is not stable or if the mappings are not appropriate, then the product sort of breaks...

Sep 2023
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Director

Product

Arcadia Analytics is a very intuitive platform. The vendor does a good job. Their stuff is on par...

Sep 2023
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Director

Product

We still have a lot of holes in Arcadia Analytics. We still have a lot of other systems we need to...

Sep 2023
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Director

Operations

I would tell a friend looking at Arcadia to take the number of resources they need to implement and...

Sep 2023
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Director

Relationship

From what I have observed, Arcadia’s customer support and technical teams have dwindled compared to...

Aug 2023
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Director

Relationship

The technology in Arcadia Analytics is good, but we are not getting the necessary support from...

Aug 2023
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Director

Loyalty

Our organization purchased from Arcadia because they were recommended by a partner at the time. Our...

Aug 2023
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Director

Loyalty

Our organization switched from the vendor we had previously to Arcadia, so Arcadia is not our first...

Aug 2023
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Director

Relationship, Product

The use and feasibility of Arcadia’s product are pretty good. We just haven’t been able to...

Aug 2023
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VP/Other Executive

Operations

One challenge with the integration is Arcadia takes a variety of data sources, and they work very...

Aug 2023
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VP/Other Executive

Relationship, Operations

Arcadia has made some big improvements with their upgrades over the last year. They have better...

Aug 2023
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VP/Other Executive

Relationship, Operations

Arcadia does a good job in terms of providing the resources for us to be able to educate ourselves....

Aug 2023
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VP/Other Executive

Loyalty, Product

We have a variety of data sources in a large number of markets, and Arcadia's system allows us to...

Aug 2023
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VP/Other Executive

Loyalty, Relationship, Product

A large part of Arcadia’s client base is focused on provider-based ACOs, so fully owned provider...

Aug 2023
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VP/Other Executive

Loyalty, Product

Arcadia has made a lot of progress in their data-management function and the reliability of the...

Aug 2023
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Analyst/Coordinator

Product

In terms of being able to integrate external data, the product has given us the ability to actually...

Aug 2023
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Analyst/Coordinator

Product

The way the vendor designed the database is perfectly good as far as the data warehouse goes. I...

Aug 2023
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Analyst/Coordinator

Culture, Relationship

The service line agreement stated that support was supposed to be provided within a certain period...

Aug 2023
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Analyst/Coordinator

Culture, Relationship, Value

With Arcadia, the continuity of their leadership involvement has been a problem. It usually takes a...

Aug 2023
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Analyst/Coordinator

Product

We have had access problems for the last several upgrades where we couldn't get into the databases...

Aug 2023
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Analyst/Coordinator

Relationship, Operations

The vendor launched their learning modules, so we do have the ability to self-service learn. Arcadia...

Aug 2023
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Analyst/Coordinator

Loyalty

We decided to move away from Arcadia because we have better control of the data when we own it and...

Aug 2023
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Analyst/Coordinator

Relationship, Operations

The vendor has been very up front about the fact that they have really struggled to implement their...

Aug 2023
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Analyst/Coordinator

Relationship

We have to repeat the same talks over and over again before the vendor actually pulls in the right...

Aug 2023
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Analyst/Coordinator

Loyalty

The console mapper is out now. That is a critical functionality that we have been wanting for a long...

Aug 2023
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VP/Other Executive

Loyalty

When we needed to do a project, we went with established vendors who had been around. I think we...

Aug 2023
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VP/Other Executive

Loyalty, Product, Value

The product breaks a lot, and it drives me crazy. We have outages all the time. The vendor is trying...

Aug 2023
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VP/Other Executive

Relationship

Our contact people are awesome, and they are trying to do the right thing, but they just can't do...

Aug 2023
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Director

Loyalty, Product

The Arcadia population health platform is the cornerstone of our strategy to manage and drive...

Jul 2023
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VP/Other Executive

Relationship

Our requests don’t get back to Arcadia. We have been very transparent about them doing poor...

Jul 2023
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VP/Other Executive

Product

The product’s user interface is pretty easy, but when it comes to taking in the claims from...

Jul 2023
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VP/Other Executive

Relationship

Arcadia has a person who meets with us but doesn't actually understand any of the technical...

Jul 2023
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VP/Other Executive

Product

We have a very robust analytics group that does a lot of data validation, but every time they go to...

Jul 2023
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VP/Other Executive

Relationship, Operations

Sometimes Arcadia does upgrades and doesn't inform us, or they do upgrades and break everything...

Jul 2023
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Manager

Product

Arcadia Analytics is a very complex system with filtering, and we have never been able to train our...

Jul 2023
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Manager

Culture, Loyalty, Relationship

When we started hollering that we were unhappy and wanted to leave our contract with Arcadia, they...

Jul 2023
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CMO

Relationship

The problem with Arcadia is the longstanding issue that it is a very siloed company, so if we have a...

Jul 2023
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CMO

Relationship, Product

For Arcadia Analytics, we still have a couple of locations without complete integration yet. We are...

Jul 2023
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CMO

Loyalty

There is still room for improvement in Arcadia’s promises. They have a desktop product that is...

Jul 2023
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CMO

Relationship, Product

We would like the vendor to read their own manual and see what is really in it because what our IT...

Jul 2023
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CMO

Operations

The ongoing training from Arcadia is not very hands on. There are some online things we can do, but...

Jul 2023
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CMO

Product

Our locations have gotten to the point where they can run their own reports because we dumbed down...

Jul 2023
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CMO

Relationship

Arcadia is willing to talk to us. They never turn us down. Their actual ability to execute is what...

Jul 2023
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CMO

Loyalty, Value

Arcadia Analytics costs a pretty penny, but we would still recommend it. It is better than a lot of...

Jul 2023
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Director

Operations

We have been working with Arcadia for a few years. Our initial implementation was quite limited in...

Jul 2023
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Director

Relationship, Product

We have had inconsistencies in the past around data management when data comes in and out of our...

Jul 2023
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Analyst/Coordinator

Relationship

Arcadia’s processes are very poor in ensuring customer issues, questions, and requirements are...

Jun 2023
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Analyst/Coordinator

Relationship

When we submit a ticket to the online portal support, we get an automated response and then...

Jun 2023
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Analyst/Coordinator

Product

With Arcadia Analytics, we bring in a bunch of disparate data, and the vendor aggregates it and...

Jun 2023
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Analyst/Coordinator

Loyalty, Operations, Product

One point of frustration with Arcadia Analytics is in the onboarding of data. I have been in the...

Jun 2023
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COO

Loyalty

We are replacing Arcadia Analytics because it has not been reliable for the last few years and has...

Jun 2023
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COO

Operations

At one point, we weren't ready to upgrade to a new version of the product. We discussed things with...

Jun 2023
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CEO/President

Relationship

Arcadia strives to do what they claim they are going to do. The vendor comes through.

Jun 2023
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CEO/President

Relationship

We always get great customer service from Arcadia via direct emails, and then we have meetings.

Jun 2023
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Director

Operations, Product

There is a huge learning curve with Arcadia Analytics. The infrastructure has to be set up for the...

Jun 2023
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Director

Value

Arcadia is charging for every upgrade and every version now. The base fee for the tool is expensive,...

Jun 2023
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Director

Operations, Product

The upgrade Arcadia did recently was very difficult, given all the challenges they had with a unique...

Jun 2023
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(0)
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Director

Product

Arcadia Analytics is one of the few interfaces that allows interaction between a clinical tool and...

Jun 2023
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Director

Relationship

Arcadia hired good staff, but at times, they might be a little overextended. The customer support...

Jun 2023
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Director

Relationship

We would like to see Arcadia improve their turnaround time. Even high-priority issues and escalated...

Jun 2023
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Director

Relationship

We have a customer success manager from Arcadia. We have regular meetings scheduled with them, so we...

Jun 2023
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Director

Culture, Loyalty, Relationship

Our account manager from Arcadia is pretty poor in their outreach and in proactively addressing...

Jun 2023
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Director

Loyalty, Product

We have access to the data warehouse, and our team has to go in and develop tools against all of the...

Jun 2023
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Director

Relationship

We rated Arcadia really well on engagement with their executive team because we do have quite...

Jun 2023
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Director

Relationship, Operations

Arcadia Analytics was well implemented at our organization. But right out of the gate, we recognized...

Jun 2023
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Director

Loyalty

We continue to have long-term challenges with Arcadia Analytics to the point that we are evaluating...

Jun 2023
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Director

Loyalty, Product

Arcadia has a web application, and that is challenging. For the end user, it has very slow...

Jun 2023
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Director

Product

Unfortunately, because Arcadia’s primary membership information isn’t correct, we have to use a data...

Jun 2023
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Director

Relationship, Operations, Product

When we upgrade practices or change EMRs, it takes a very long time to get the work through the...

Jun 2023
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Director

Loyalty, Operations, Product

Arcadia has a learning management system that is useful for some of its reporting tools. It is...

Jun 2023
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VP/Other Executive

Relationship, Product

Arcadia has a lot of great tools to work with. They are very helpful when it comes to managing...

May 2023
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VP/Other Executive

Relationship, Product

Arcadia has had some issues with single sign-on and upgrades.

May 2023
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Director

Relationship

Support is one of Arcadia’s strong suits. I can get in touch with the vendor anytime I need to.

Apr 2023
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Director

Product, Value

We can always do a lot more with Arcadia Analytics, but even in the limited ways we are using it, we...

Apr 2023
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Director

Relationship

I have an excellent project manager who makes sure that Arcadia keeps their promises. The vendor...

Apr 2023
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Director

Operations

We had some training for Arcadia Analytics, and it was pretty good. However, the training is a rare...

Apr 2023
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(0)
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Director

Relationship, Product

Arcadia Analytics is the best tool on the market, but people just have to know whether they are...

Apr 2023
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(0)
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COO

Relationship

The biggest gaps are in the responsiveness to issues of customer support and the speed to the...

Mar 2023
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COO

Product, Value

The product is quite good. We use the tool a ton, and it is really helping drive our work.

Mar 2023
||
(0)
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COO

Operations, Product

Arcadia did a product upgrade that led to some performance problems because the upgrade hadn't been...

Mar 2023
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Manager

Product

I like the product’s front-end perspective, which is the web analytics. Arcadia produces a lot of...

Mar 2023
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Manager

Product

The product’s filtering can be confusing because we can go in and make various adjustments, and if...

Mar 2023
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Manager

Product, Value

We are leveraging the front end of the product more for our front-end guide to ensure that we are...

Mar 2023
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Manager

Product

On the reporting side, we were leveraging Arcadia’s freestanding foundry just due to how we needed...

Mar 2023
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Manager

Operations

One of the things that we struggle with is getting a better understanding of the product through...

Mar 2023
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VP/Other Executive

Product

One of our objectives is to develop our own preferred referral network across the board to look at...

Mar 2023
||
(0)
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VP/Other Executive

Operations

During our implementation, Arcadia could have been better with the connectors for our data. We had...

Mar 2023
||
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VP/Other Executive

Operations

There are configurations and things in the system that are available that weren't necessarily...

Mar 2023
||
(0)
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VP/Other Executive

Product

We are able to go into the product very quickly and get high-level information easily. However, we...

Mar 2023
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Director

Relationship

Development and problem-resolution timelines with Arcadia have proven to be problematic from a...

Mar 2023
||
(0)
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Director

Product

The product contains a well-integrated workspace for managing data from a wide variety of sources....

Mar 2023
||
(0)
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Director

Product

There are opportunities for Arcadia to enhance the care management platform on which we rely...

Mar 2023
||
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Director

Relationship

Arcadia is still siloed in several ways that hinder their ability to deliver well-controlled change...

Mar 2023
||
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Manager

Relationship, Operations

Something that Arcadia is great at and we think they should do more of is assigning subject matter...

Mar 2023
||
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CFO

Culture, Loyalty, Product

Arcadia promised that we could use their Arcadia Desktop functionality, which is basically a window...

Mar 2023
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CFO

Product

The best thing about Arcadia Analytics is the workflows for care management. We worked on those a...

Mar 2023
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CFO

Relationship

Arcadia is always willing to listen and to take on follow-up items. However, I think they have a big...

Mar 2023
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CFO

Loyalty, Product

Overall, our experience with Arcadia has been a seven out of ten. It hasn't been great, but it...

Mar 2023
||
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CFO

Relationship, Value

There are a few things that Arcadia could improve on. Our initial hope and plan was to use Arcadia...

Mar 2023
||
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VP/Other Executive

Relationship

A lot of my requests are requests for enhancements. I like the format and structure Arcadia has for...

Mar 2023
||
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CEO/President

Relationship, Product

Arcadia is on top of the market with their products. They have the ability to modify, change, and...

Mar 2023
||
(0)
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CEO/President

Relationship

Whenever we have questions or problems with how the product is working, Arcadia has staff members...

Mar 2023
||
(0)
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Manager

Value

We would not purchase Arcadia Analytics again. Arcadia gets a big, fat, bold no for keeping all...

Mar 2023
||
(0)
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Director

Product, Value

With Arcadia Analytics, there is the front end, and then there is the data warehouse. Our teams...

Mar 2023
||
(0)
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Director

Relationship

The vendor is really attentive, but there could be better collaboration. We know the industry very...

Mar 2023
||
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Manager

Relationship

Arcadia could benefit from not only continuity among their teams but also having more shared...

Mar 2023
||
(0)
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Manager

Relationship

When we find problems that need to be fixed, sometimes we have so many of them that they get bumped...

Mar 2023
||
(0)
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Director

Relationship

We have had major problems with the support team. We have seen turnover, and we have had to follow...

Mar 2023
||
(0)
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Director

Product

As it stands right now, I would only recommend Arcadia with a ton of caveats.

Mar 2023
||
(0)
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Director

Relationship, Operations

I am pretty tech savvy, but I struggle to use the product. Customers need to have a really strong...

Mar 2023
||
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CMO

Operations

We have invested heavily and are going all in with Arcadia, and that is a big change. The Arcadia...

Mar 2023
||
(0)
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CMO

Operations

The project we are engaging with Arcadia on is very complex because we have a very large number of...

Mar 2023
||
(0)
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CMO

Relationship

Anything that glitched on the Arcadia platform is more on the clinic than on Arcadia. Arcadia has...

Mar 2023
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