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Arcadia Analytics
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User Commentary

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Manager

ROI / Cost (care and feeding)

Arcadia does a lot of things well. When the front-end platform functions appropriately, it is very...

Dec 2022
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Manager

Service and Support

In terms of support, Arcadia is a great company. I am satisfied with the work we have been able to...

Dec 2022
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Manager

Other Observations & Comments

Arcadia always endeavors to do their best. I wouldn't say they have delivered on absolutely...

Dec 2022
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Manager

Functionality and Upgrades

Our main issues with Arcadia are around efficacy and data stability. We are several years in, so we...

Dec 2022
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VP/Other Executive

Sales and Contracting

With a couple of things that came through from Arcadia, we had a misunderstanding of what we had...

Nov 2022
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VP/Other Executive

Service and Support

Sometimes our tickets can get stuck in Arcadia’s system. The vendor has had some issues with...

Nov 2022
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VP/Other Executive

Technology

One of the gaps we see with Arcadia is that they are not planning to support the CMMI bundled...

Nov 2022
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VP/Other Executive

Implementation and Training

The implementation of Arcadia's system has not been optimal. It has taken longer than expected, and...

Nov 2022
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Director

Relationship

Arcadia really does partner well. They want to be a good partner. They do everything in their...

Nov 2022
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Director

Implementation and Training

Just like everybody else, Arcadia has had staffing challenges, and those challenges have impacted a...

Nov 2022
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Director

Sales and Contracting

We have problems with a whole bunch of things on the front end of the product. The front end is...

Nov 2022
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Director

Implementation and Training

As part of training, the product needs a component like Microsoft's Clippy to show me how to do...

Nov 2022
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Director

Other Observations & Comments

It feels like we are testing Arcadia’s software a lot of the time, but they are very responsive....

Nov 2022
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Director

ROI / Cost (care and feeding)

From a political setup within our organization, the product is a redundant piece of technology and...

Nov 2022
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Director

Service and Support

There have been a whole bunch of bugs and issues within Arcadia’s quality engine. They keep telling...

Nov 2022
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Director

ROI / Cost (care and feeding)

To get our money’s worth from the product, we would have to have a more seamless user base. The...

Nov 2022
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Director

Service and Support

The vendor has gotten a lot better at communicating and understanding how brutal we are going to be...

Nov 2022
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Manager

Service and Support

We have had issues with the vendor’s support ticket portal. The vendor has encouraged clients to...

Nov 2022
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Manager

Service and Support

The vendor does not proactively identify issues very often. More often, we catch issues with the...

Nov 2022
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Manager

Relationship

In general, we have had a positive experience. The vendor has had a lot of staffing turnover...

Nov 2022
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Manager

Future Outlook

Over the past few years, we have had some delays in some of our projects with Arcadia.io, and those...

Nov 2022
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Manager

ROI / Cost (care and feeding)

The primary outcome we get from the product is quality measure data. So for an annual quality...

Nov 2022
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Director

ROI / Cost (care and feeding)

The platform aligns completely with our goals. It has the cuts of data and the analytics that we...

Nov 2022
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Manager

Functionality and Upgrades

The risk navigator functionality seems like it is going to be a very useful tool. The dashboards...

Nov 2022
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Manager

Relationship

After we finalized the last upgrade, we were still missing quite a few pieces of data that were...

Nov 2022
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Manager

ROI / Cost (care and feeding)

In general, the vendor has avoided charging us for things. Lately, that has seemed to change a...

Nov 2022
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Manager

Interfacing and Integration

The tool has been helpful primarily for the tracking process for data quality measures. Some other...

Nov 2022
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Director

Functionality and Upgrades

Our experience with Arcadia.io has been great. When we looked at Arcadia.io, one of the things that...

Oct 2022
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Director

Future Outlook

Arcadia.io is constantly looking for ways to improve everything, from the solutions that they offer...

Oct 2022
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Director

ROI / Cost (care and feeding)

We use the data that we can get from our claims to measure quality outcomes for our provider...

Oct 2022
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Director

Interfacing and Integration

One of the opportunities that we have as an organization is to see some further and tighter...

Oct 2022
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Director

Relationship

Arcadia.io’s customer service is great. They have a customer service manager, an implementation...

Oct 2022
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Director

Implementation and Training

When we made the decision to implement Arcadia Analytics, it was pretty straightforward. We had...

Oct 2022
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Director

ROI / Cost (care and feeding)

Acadia.io does a pretty good job of trying not to charge us for every little thing. There have been...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The system's functionality at a granular level is very suspect. That is especially apparent when we...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

With Arcadia, the right hand doesn't know what the left hand is doing. Arcadia will make changes or...

Oct 2022
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VP/Other Executive

Service and Support

The process Arcadia has for addressing issues or gaps is not custom enough. Everything goes through...

Oct 2022
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Director

Functionality and Upgrades

There are options we like from Arcadia.io. We like the data that has been made available. We have...

Oct 2022
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Director

Functionality and Upgrades

The one area where we would like to see improvements is the accuracy in terms of cost and...

Oct 2022
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Director

Functionality and Upgrades

From a hospital perspective, Arcadia Analytics is an interesting product. We don't enter any data...

Oct 2022
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Director

Service and Support

I don't think the vendor has any employees left that really understand our version of the product....

Oct 2022
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Director

Implementation and Training

The vendor has slipped massively with their deadlines because of turnover. There are some really...

Oct 2022
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VP/Other Executive

Service and Support

We have had to teach Arcadia about their own tools. It is extremely frustrating and unbelievable...

Oct 2022
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VP/Other Executive

Interfacing and Integration

For years, we have been asking the vendor for a process map that explains how clinical data gets...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

One of the recent upgrades from Arcadia.io broke everything, and the vendor did not anticipate that....

Oct 2022
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VP/Other Executive

Service and Support

If we want to speak with a project manager, that person is more of a salesperson. Our project...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have had to hire people just to manage Arcadia Analytics. I pay an employee a lot just to manage...

Oct 2022
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Director

Functionality and Upgrades

Arcadia Analytics is a great product. I really like the way we can slice and dice our contracts and...

Oct 2022
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CEO/President

Functionality and Upgrades

What I would say to my colleagues is that the product works, and the functionality is quite rich....

Sep 2022
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CEO/President

Implementation and Training

Arcadia Analytics is a robust software product, but the implementation was challenging. I think it...

Sep 2022
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CEO/President

ROI / Cost (care and feeding)

Things that the vendor charges for tend to be little, so overall, they avoid charging. Arcadia.io...

Sep 2022
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CEO/President

Implementation and Training

I am a software person, and massive upgrades are always really tough. So during the very height of...

Sep 2022
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CEO/President

Technology

Arcadia Analytics has functionality that is wonderful for bringing in EMR claims, HIE, and other...

Sep 2022
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CEO/President

Interfacing and Integration

For an application area like value-based population health, it is very important that the data model...

Sep 2022
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CEO/President

Functionality and Upgrades

When thinking about the analytics application, one of the critical things is recognizing that there...

Sep 2022
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VP/Other Executive

Service and Support

The one place for improvement is the vendor's ticket resolution timeline. My account manager is...

Sep 2022
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VP/Other Executive

Lessons Learned

I would tell a peer that our overall experience with Arcadia.io has been good. They are responsive,...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

From a baseline, if we are looking to stand up a lot of different analytic functions, Arcadia.io can...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I would most likely buy Arcadia Analytics again. This space generally has a lot of improvement from...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Arcadia.io works with us reasonably well when it comes to charges. They are in line with everyone...

Sep 2022
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VP/Other Executive

Implementation and Training

Arcadia.io doesn’t have a project plan that allows me to readily tee up my own resources in advance...

Sep 2022
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VP/Other Executive

Implementation and Training

Arcadia Analytics is very easy to use. There are lots of different tool types within the product, so...

Sep 2022
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VP/Other Executive

Other Observations & Comments

Arcadia Analytics is very provider-centric in terms of its reporting, and that is okay. But if I am...

Sep 2022
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Manager

Functionality and Upgrades

The pain point was the software upgrade that we had to go through. The v.6 transition was definitely...

Sep 2022
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Manager

Functionality and Upgrades

We are adding some customizations to our reports that we can't necessarily get from the front end....

Sep 2022
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Manager

Service and Support

We have regular meetings with Arcadia.io, and those are fine. We had a crunch with the vendor, but...

Sep 2022
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Manager

Functionality and Upgrades

I love the product. It is easy to use. In terms of analytics, the schema of the back-end database...

Sep 2022
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COO

Relationship

We had an unexpected downtime with the product, and the vendor took the initiative to credit us for...

Sep 2022
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COO

Functionality and Upgrades

We had to work pretty hard to get the improvements we wanted to see from the product. The recent...

Sep 2022
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COO

Functionality and Upgrades

The primary users of the tool are internal data and analytics folks, and they find the product to be...

Sep 2022
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COO

Service and Support

There was a period of time when our technical team was only able to speak with salespeople or...

Sep 2022
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COO

Functionality and Upgrades

Arcadia.io is not great at environment management or change management. The vendor should be finding...

Sep 2022
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Director

Implementation and Training

The implementation has been good but not great. One of the downsides to Arcadia's system is that it...

Sep 2022
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Director

Functionality and Upgrades

Even our team members that were hesitant about learning a new tool have taken to the new tool very...

Sep 2022
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Director

Sales and Contracting

Arcadia is really in the business of creating solutions rather than creating a one-size-fits-all...

Sep 2022
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Manager

Interfacing and Integration

We have another product that handles the web interface reporting for CMS, and the data integration...

Aug 2022
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Manager

Implementation and Training

Arcadia’s implementation team excelled in connecting all our claims and EHR systems and in providing...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Arcadia does a way better job than our previous vendor. The difference between the two vendors is a...

Aug 2022
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Manager

Functionality and Upgrades

The only thing that needs development in Arcadia Analytics is the longitudinal patient record. It is...

Aug 2022
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Manager

Service and Support

Some things are going badly because Arcadia has lost a lot of employees, and I think the loss of...

Aug 2022
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Manager

Service and Support

We have frequent calls with Arcadia, and they move our tickets through the system. We have some...

Aug 2022
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Manager

Functionality and Upgrades

We consider the entire system to be new technology. We haven’t seen many enhancements yet, but when...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Arcadia does not nickel-and-dime us, and that is surprising. We have asked for some extra reports...

Aug 2022
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Manager

ROI / Cost (care and feeding)

One of our biggest outcomes with Arcadia Analytics has been in reviewing our inpatient claims in our...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We spent extensive time talking to users of Arcadia Analytics. We saw that Arcadia Analytics blew...

Aug 2022
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VP/Other Executive

Lessons Learned

The upgrade was a painful process. Despite the pain, we came out better on the backside. Part of the...

Aug 2022
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Nurse

Relationship

I have worked with several different population health tools, and I think Arcadia Analytics is on...

Aug 2022
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Nurse

Implementation and Training

Whenever we have come to Arcadia with something that we have wanted to integrate or implement within...

Aug 2022
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Nurse

Relationship

Sometimes, it takes a while for Arcadia to let us know whether they can make changes or not, but for...

Aug 2022
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Nurse

Relationship

I have regularly scheduled meetings with some members of the Arcadia team to go over items that we...

Aug 2022
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Nurse

Functionality and Upgrades

Version 6 of the product was a very tangible outcome that we had. Implementing that version did not...

Aug 2022
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Nurse

Service and Support

We get release notes from Arcadia, so if anything new comes out, we have information about it. If I...

Aug 2022
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Director

Implementation and Training

Arcadia.io has done a phenomenal job of training us. As part of that engagement with us and the...

Aug 2022
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Director

Implementation and Training

During the implementation process, Arcadia.io has been so engaged with us, and they have been...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Arcadia.io has helped us garner an outreach program, and that has been successful. We are able to...

Aug 2022
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Analyst/Coordinator

Relationship

For the most part, Arcadia does follow through with their promises. They usually don't do that on my...

Aug 2022
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Analyst/Coordinator

Relationship

We have had a couple of new account managers every year since we started our Arcadia Analytics...

Aug 2022
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Analyst/Coordinator

Relationship

I like how Arcadia will give us subject matter experts when we need a little more. Having those...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Arcadia Analytics is an intuitive system. The layout is simple and easy to understand. From the...

Aug 2022
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Analyst/Coordinator

Service and Support

If we identify an issue in Arcadia Analytics, we expect the vendor to jump on it. However, it takes...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Arcadia Analytics looks good in terms of front-end functionality. That lends a lot of value to us. I...

Aug 2022
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Analyst/Coordinator

Relationship

Arcadia.io needs to staff up their people so they can increase human resources to help users. We...

Aug 2022
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Analyst/Coordinator

Implementation and Training

Communication and training are lacking from Arcadia.io. I need them to teach us how to give...

Aug 2022
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Manager

Functionality and Upgrades

The product has a lot of different capabilities; the reporting is really good, and the analytics are...

Aug 2022
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Manager

Service and Support

Arcadia recently started a ticket system, and the system is a work in progress. We have no...

Aug 2022
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Manager

Future Outlook

Arcadia Analytics is a homegrown system, and the vendor has built themselves into a really great...

Aug 2022
||
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Manager

Functionality and Upgrades

We need a lot more reports on what Arcadia is doing, such as what has or has not gone through. We...

Aug 2022
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Manager

Implementation and Training

We had an amazing implementation team. We started off a little rocky, but Arcadia immediately knew...

Aug 2022
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Director

Service and Support

Arcadia never tells us whether they have a problem; they wait for us to find the problem. The vendor...

Jul 2022
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Director

ROI / Cost (care and feeding)

Arcadia wants to raise our prices, and we absolutely refuse to pay them a dollar more as long as...

Jul 2022
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Director

Service and Support

We have had highly critical tickets open for extended periods of time that Arcadia still has yet to...

Jul 2022
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Director

Relationship

Our situation with Arcadia's system is not good, and that is very difficult because of the amount of...

Jul 2022
||
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Director

Implementation and Training

Arcadia Analytics’ functionality is not where it should be. We are forced to take an upgrade in...

Jul 2022
||
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Director

Sales and Contracting

We question whether Arcadia tests their processes properly, and I would describe our experience with...

Jul 2022
||
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Director

Service and Support

Arcadia says that they monitor our processes and that they have good quality processes in place to...

Jul 2022
||
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COO

Relationship

We are currently exploring other options because we have concerns about the product’s performance...

Jul 2022
||
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COO

Functionality and Upgrades

One of our biggest issues with Arcadia.io is that they don’t do what they say they will when they...

Jul 2022
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Manager

Functionality and Upgrades

We needed Arcadia Analytics in order to understand where we were and how we were performing against...

Jul 2022
||
(0)
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Manager

Relationship

We have been very impressed with Arcadia’s responsiveness and willingness to partner with us. Those...

Jul 2022
||
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CMO

Interfacing and Integration

We would like the solution to integrate directly with the EMRs as a point-of-service product. The...

Jul 2022
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Manager

Functionality and Upgrades

Arcadia Analytics is pretty user-friendly. I know that there is not a button for everything, but we...

Jul 2022
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Manager

Implementation and Training

I have experience using Arcadia's training sessions. I have watched all of the videos through...

Jul 2022
||
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Manager

Sales and Contracting

We needed a piece of the software early and didn’t have to renegotiate our contract or pay more.

Jul 2022
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Manager

Service and Support

Arcadia’s upgrades have been a little slow. The implementation process has been good, but there have...

Jul 2022
||
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Manager

Service and Support

Arcadia’s support team is pretty good. We have only dealt with one person. They have always been...

Jul 2022
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Manager

Interfacing and Integration

I would like an automated process from Arcadia to our EHR. Arcadia provides a module that has to be...

Jul 2022
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Manager

Relationship

During the initial stages of data validation and specific setup stages, the consultants from Arcadia...

Jul 2022
||
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VP/Other Executive

Functionality and Upgrades

We use Arcadia Analytics not only for our analytics platform but also for our care management...

Jul 2022
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VP/Other Executive

Relationship

Arcadia doesn’t necessarily keep all their promises. We have had a couple of rough patches with the...

Jul 2022
||
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VP/Other Executive

Service and Support

If we open up a ticket with the customer support people, they are usually pretty good about getting...

Jul 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Arcadia Analytics has everything we really need. The most important thing is being able to put...

Jul 2022
||
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CMO

Technology

It would be great if the product could be made more portable for the patient. That way, when a...

Jul 2022
||
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CMO

Sales and Contracting

We had a couple of issues early on with unexpected costs and creating the connections for the...

Jul 2022
||
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CMO

Functionality and Upgrades

The analytics platform is not designed in a way that a novice can use it. Organizations really need...

Jul 2022
||
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CMO

Functionality and Upgrades

The care management piece of the program is weaker. Our care manager has pointed out some issues....

Jul 2022
||
(0)
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VP/Other Executive

Relationship

The vendor is accommodating. They do a lot of follow-up. They are available for questions. The...

Jul 2022
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VP/Other Executive

Service and Support

The biggest issue is not so much the product itself but is some of the staff and the growing pains....

Jul 2022
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VP/Other Executive

Implementation and Training

Arcadia.io has a lot of staff turnover, which tends to be an issue. Their implementation plan is not...

Jul 2022
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Director

Functionality and Upgrades

Sometimes, we want to export certain reports to a PDF file, and the system doesn't allow that. We...

Jul 2022
||
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Director

Relationship

I have liked Arcadia’s customer service people and their attentiveness. I have liked the vendor's...

Jul 2022
||
(0)
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Director

Service and Support

The support is good. My people have a regular meeting with the vendor and can call the people they...

Jul 2022
||
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Director

Functionality and Upgrades

I am happy with Arcadia Analytics. I like the design of the product. The product is what we thought...

Jul 2022
||
(0)
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Director

Service and Support

The vendor hasn't been as responsive to our tickets as we expected. They have a large library of...

Jul 2022
||
(0)
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Director

Future Outlook

The system doesn't meet all of our needs perfectly, but it is doing well, and we are making good...

Jul 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We saw Arcadia as a one-stop shop, so we changed over to their product. We thought that Arcadia's...

Jul 2022
||
(0)
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Director

Implementation and Training

We had a bit of a rough start. The vendor has had some problems with implementation scheduling...

Jul 2022
||
(0)
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Director

Implementation and Training

The implementation went fairly smoothly. The vendor spent a lot of time with my staff to make sure...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

There are some simple things that could be improved, including the product's user friendliness....

Jul 2022
||
(0)
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Director

Functionality and Upgrades

Arcadia.io needs to improve their data onboarding and reconciliation. We send them data, and they...

Jun 2022
||
(0)
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Director

Interfacing and Integration

Arcadia.io publishes their back-end data to us, and they are very open to allowing us to use it....

Jun 2022
||
(0)
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Director

Technology

Arcadia.io publishes their back-end data with an old version of SQL Server, so it is not...

Jun 2022
||
(0)
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Director

Relationship

Arcadia.io comes to the table more than another vendor does, but the product is only half of what we...

Jun 2022
||
(0)
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Director

Service and Support

We have a large number of tickets open in Arcadia.io’s system, and if we want any movement on any...

Jun 2022
||
(0)
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Director

Relationship

We have access to the right people at Arcadia.io, including the executives of the company.

Jun 2022
||
(0)
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Director

Functionality and Upgrades

We couldn’t do what we are doing without Arcadia.io, as painful as it is sometimes. Arcadia...

Jun 2022
||
(0)
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Director

Relationship

Arcadia.io doesn’t keep their promises all the time, but they do sometimes. We definitely have...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

When Arcadia.io does upgrades, they change the names of their databases in a way that makes it very...

Jun 2022
||
(0)
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Director

Implementation and Training

From my perspective, Arcadia.io’s training is nonexistent. They did some initial training for us,...

Jun 2022
||
(0)
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CEO/President

Sales and Contracting

There are guardrails around what the vendor will do. If we need something that doesn't fit within...

Jun 2022
||
(0)
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CEO/President

Functionality and Upgrades

The vendor could learn to underpromise and overdeliver. The vendor has been in a cycle where they...

Jun 2022
||
(0)
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CEO/President

Implementation and Training

If someone is going to engage with a company like the vendor, that person needs to be committed and...

Jun 2022
||
(0)
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CEO/President

Relationship

The vendor keeps 80% of their promises. There are always operational issues that impede either the...

Jun 2022
||
(0)
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CFO

Functionality and Upgrades

Arcadia Analytics has a really nice user interface for the most part.

Jun 2022
||
(0)
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CFO

Relationship

We have a good relationship with the senior executives from Arcadia.

Jun 2022
||
(0)
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CFO

Service and Support

One thing that Arcadia needs to improve upon is their speed to resolution with certain data quality...

Jun 2022
||
(0)
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Manager

Implementation and Training

A top reason that we contracted with Arcadia was their ability to report on quality performance. But...

May 2022
||
(0)
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Manager

Implementation and Training

The vendor does not really provide training. It is very self-service. Arcadia will throw a user...

May 2022
||
(0)
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Manager

Interfacing and Integration

I would give the vendor a higher grade for integration, but they don't offer outbound interfaces....

May 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product itself is relatively good. It is a little clunky. It has a lot of filters, but that...

May 2022
||
(0)
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 or  to see details.

Manager

Service and Support

The vendor’s customer service is very poor. The vendor only works through their ticketing system....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There were potential breaches of the product, and that information did not reach us. There are...

May 2022
||
(0)
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 or  to see details.

Manager

Service and Support

One of our executives had to contact the vendor's executives because of some problems we were...

May 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

It seems any time we ask for something, like a change management request, the vendor has a flat fee...

May 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

There is a lot to like about the product. We vetted a lot of other vendors, but we decided on...

May 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

The vendor has good initial training and great documentation. We can teach ourselves a lot with that...

May 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The product can be challenging to use. That is one reason that we haven't rolled it out to a lot of...

May 2022
||
(0)
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 or  to see details.

Director

Relationship

We haven't received much proactive service from the vendor, but we have seen it. The vendor gave us...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I would recommend the product to others because of the service that we have received from the...

May 2022
||
(0)
 Thank you  Helpful

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COO

Relationship

A year ago, I would have described our relationship with Arcadia.io as fraught. Today, we are in a...

Apr 2022
||
(0)
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 or  to see details.

COO

Future Outlook

We recently considered leaving Arcadia.io, and there was one vendor who was a strong competitor. We...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

At times, we have seen long delays in Arcadia.io's responsiveness to outstanding tickets or quality...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

We had a long and painful initial implementation with Arcadia.io. The responsibility for that was on...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

Arcadia.io has not been particularly proactive in offering training. They are kind of reactive. My...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

I have developed a pretty positive relationship with an executive at Arcadia.io. That executive...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Things improved for us in working with Arcadia.io once we clarified our expectations about our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Our organization is successful, and part of the credit is due to Arcadia.io because their platform...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Arcadia.io keeps promises 99% of the time. Obviously, there are things that we have to work out, but...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

In terms of getting payer feeds into a usable, normalized data condition, interoperability is one of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

When we have to add more physicians to the system or add an additional business segment, Arcadia...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

I have contact information for a couple of Arcadia.io’s leaders. If I need them, we are on the phone...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Arcadia Analytics is not part of our long-term plans due to the issues that we have been having with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Arcadia Analytics does what the vendor says it does, but there are issues. I get a lot of complaints...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Arcadia.io has a learning site for training that is very, very limited. The site doesn’t really have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an Arcadia.io account manager who is fantastic and will bring things up the chain for us. If...

Mar 2022
||
(0)
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 or  to see details.

Director

Other Observations & Comments

My pessimistic side says that we are getting what we pay for with Arcadia Analytics. Our contract...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Arcadia.io has improved and expanded the website a lot. I have seen a big improvement in the portal....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

At this point, I can’t think of anything Arcadia.io could do to improve. They are doing a pretty...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

In the next year, I am assuming that Arcadia.io is going to expand the directory and that they are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When Arcadia Analytics works, it works well, but it is falling short of some of our needs....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are struggling with Arcadia.io getting the basic technology in place before we can look for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Arcadia.io’s customer service is delayed in terms of responses unless the issue is critical. We have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Arcadia.io struggles with accurate updates. The vendor’s documentation is lacking. Arcadia.io does...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

If I were starting over, I would replace Arcadia Analytics and bring a lot of the algorithms and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Arcadia.io is a very talented group. Our organization may just be beyond the vendor’s sweet spot. I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Arcadia.io offers training. When requested, the vendor brings their subject matter experts to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are some intricacies involved in how the data can be grouped and analyzed that are not...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

At a lot of our sites, the users have been really slow to adopt the tool and begin to at least try...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The web interface for the end user is pretty nice, and they can see some things in there. But there...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Arcadia.io did a pretty good job with their user manual. When users log in to the web platform, it...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We wanted to use Arcadia Analytics to close gaps in care. Arcadia Analytics uses information that is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We haven't really seen any new technology since we went live, and Arcadia.io has not really done a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Arcadia.io is our vendor. We have signed a contract. We are in bed together. We are married now. I...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Every person at Arcadia.io is readily available to us, which is also the piece that makes things so...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In its optimal state, I do believe with all of my heart that the platform can be used to drive...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

At this point, I would not recommend Arcadia Analytics. My experience with Arcadia.io has been so...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am investing a lot of my life, time, energy, and effort into a tool that doesn't always work. This...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We had an implementation team that came on that was so wonderful but faded off into the sunset....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Arcadia.io has a very poor support model. When we open support tickets or have requests for things...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When I get on the phone with some of the higher-ups at Arcadia.io, I feel like they say what it...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

When Arcadia.io is promoting their product and marketing it, they say they can take data from our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

This year was rough from a customer-service standpoint, and some of the things that we worked on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The best thing Arcadia.io does is the EMR connection. The connectivity to outside data sources is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We had multiple failures when we upgraded that delayed things, caused us to rework measures, and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had issues with our measure selections, point allocations, benchmarks, and baselines....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

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