Arcadia Analytics
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Subject Expert
Bradley Hunter
VP VBC and CORE
Commentary Summary
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User Commentary
Service and Support
Something that Arcadia is great at and we think they should do more of is assigning subject matter...
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Functionality and Upgrades
Arcadia promised that we could use their Arcadia Desktop functionality, which is basically a window...
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Functionality and Upgrades
The best thing about Arcadia Analytics is the workflows for care management. We worked on those a...
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Relationship
Arcadia is always willing to listen and to take on follow-up items. However, I think they have a big...
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Lessons Learned
Overall, our experience with Arcadia has been a seven out of ten. It hasn't been great, but it...
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Service and Support
There are a few things that Arcadia could improve on. Our initial hope and plan was to use Arcadia...
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Relationship
A lot of my requests are requests for enhancements. I like the format and structure Arcadia has for...
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Relationship
Arcadia is on top of the market with their products. They have the ability to modify, change, and...
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Service and Support
Whenever we have questions or problems with how the product is working, Arcadia has staff members...
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Relationship
We would not purchase Arcadia Analytics again. Arcadia gets a big, fat, bold no for keeping all...
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Functionality and Upgrades
With Arcadia Analytics, there is the front end, and then there is the data warehouse. Our teams...
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Other Observations & Comments
The vendor is really attentive, but there could be better collaboration. We know the industry very...
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Service and Support
Arcadia could benefit from not only continuity among their teams but also having more shared...
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Lessons Learned
There has not been smooth sailing with Arcadia; there is always something wrong. Having this product...
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Service and Support
When we find problems that need to be fixed, sometimes we have so many of them that they get bumped...
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Service and Support
We have had major problems with the support team. We have seen turnover, and we have had to follow...
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Lessons Learned
As it stands right now, I would only recommend Arcadia with a ton of caveats.
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Functionality and Upgrades
I am pretty tech savvy, but I struggle to use the product. Customers need to have a really strong...
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Other Observations & Comments
We have invested heavily and are going all in with Arcadia, and that is a big change. The Arcadia...
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Implementation and Training
The project we are engaging with Arcadia on is very complex because we have a very large number of...
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Relationship
Anything that glitched on the Arcadia platform is more on the clinic than on Arcadia. Arcadia has...
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Service and Support
We have really struggled with Arcadia because of the time they have taken to resolve bugs in the...
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Relationship
A couple of folks from our side and a couple of folks from Arcadia’s side meet regularly to track...
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Implementation and Training
In terms of Arcadia’s implementation model, we have been reasonably pleased with the quality and...
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Implementation and Training
We have been frustrated. Arcadia’s implementation model has usually been a very narrow pipe for us...
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Implementation and Training
The general training that Arcadia delivers is good. However, we struggle a bit with and would like...
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Sales and Contracting
We went through an upgrade while we were in the sales cycle with Arcadia. They sold us on the...
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Functionality and Upgrades
We are still frustrated with the access management piece in Arcadia Analytics. The vendor struggles...
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Functionality and Upgrades
Each module has a radically different user interface. When we switch modules, we have to change how...
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Other Observations & Comments
Our requirements were above and beyond the requirements of what Arcadia was selling to us, so the...
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Future Outlook
We are starting to see some of Arcadia’s road map, and things look good. But we need to see the...
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Service and Support
We use Arcadia’s support team for the web interface, and we struggle to get our tickets closed in a...
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Service and Support
We usually find problems before Arcadia does. We want the vendor to proactively let us know about...
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Relationship
Despite our challenges, our relationship with Arcadia remains good. We get good responses from the...
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Future Outlook
I am not sure whether Arcadia has any competitors who are necessarily better. Once Arcadia returns...
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Relationship
It is clear that Arcadia cares, though they sometimes really struggle to deliver. While we have...
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Service and Support
One of the things I appreciate about Arcadia is our access to their leadership and executive team....
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Functionality and Upgrades
The tool works hard to create unique patient identification. If someone came in for a visit and saw...
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Other Observations & Comments
The vendor made some massive foundational changes to their latest version of the software. We...
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Technology
Driving tangible outcomes is a work in progress. We have made some big leaps forward, and we have...
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Relationship
Some people at Arcadia are very intertwined with our organization. We can reach out to those folks...
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Relationship
Arcadia could be more proactive with solutions and could better understand our needs as a client and...
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Relationship
We would appreciate it if Arcadia increased transparency and communication among their internal...
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Relationship
We are getting our money's worth, but Arcadia recently started pulling back on the services they...
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Service and Support
Last year, our experience with Arcadia Analytics was very rocky because we were going through an...
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Functionality and Upgrades
The most recent upgrade took down the entire system for a while. A lot of things did not transition...
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Service and Support
Arcadia’s support would be better if they shared more details in our tickets. The vendor has a...
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Functionality and Upgrades
We use Arcadia Analytics primarily to track our quality for value-based care. Our claims data is...
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Service and Support
We have a lot of support tickets that have not yet been addressed.
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Functionality and Upgrades
We have had a lot of stability issues with the product, and that is the biggest problem. We had a...
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ROI / Cost
Arcadia does a lot of things well. When the front-end platform functions appropriately, it is very...
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Service and Support
In terms of support, Arcadia is a great company. I am satisfied with the work we have been able to...
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Other Observations & Comments
Arcadia always endeavors to do their best. I wouldn't say they have delivered on absolutely...
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Functionality and Upgrades
Our main issues with Arcadia are around efficacy and data stability. We are several years in, so we...
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Sales and Contracting
With a couple of things that came through from Arcadia, we had a misunderstanding of what we had...
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Service and Support
Sometimes our tickets can get stuck in Arcadia’s system. The vendor has had some issues with...
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Technology
One of the gaps we see with Arcadia is that they are not planning to support the CMMI bundled...
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Implementation and Training
The implementation of Arcadia's system has not been optimal. It has taken longer than expected, and...
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Relationship
Arcadia really does partner well. They want to be a good partner. They do everything in their...
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Implementation and Training
Just like everybody else, Arcadia has had staffing challenges, and those challenges have impacted a...
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Sales and Contracting
We have problems with a whole bunch of things on the front end of the product. The front end is...
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Implementation and Training
As part of training, the product needs a component like Microsoft's Clippy to show me how to do...
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Other Observations & Comments
It feels like we are testing Arcadia’s software a lot of the time, but they are very responsive....
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ROI / Cost
From a political setup within our organization, the product is a redundant piece of technology and...
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Service and Support
There have been a whole bunch of bugs and issues within Arcadia’s quality engine. They keep telling...
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ROI / Cost
To get our money’s worth from the product, we would have to have a more seamless user base. The...
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Service and Support
The vendor has gotten a lot better at communicating and understanding how brutal we are going to be...
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Service and Support
We have had issues with the vendor’s support ticket portal. The vendor has encouraged clients to...
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Service and Support
The vendor does not proactively identify issues very often. More often, we catch issues with the...
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Relationship
In general, we have had a positive experience. The vendor has had a lot of staffing turnover...
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Future Outlook
Over the past few years, we have had some delays in some of our projects with Arcadia.io, and those...
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ROI / Cost
The primary outcome we get from the product is quality measure data. So for an annual quality...
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ROI / Cost
The platform aligns completely with our goals. It has the cuts of data and the analytics that we...
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Functionality and Upgrades
The risk navigator functionality seems like it is going to be a very useful tool. The dashboards...
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Relationship
After we finalized the last upgrade, we were still missing quite a few pieces of data that were...
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ROI / Cost
In general, the vendor has avoided charging us for things. Lately, that has seemed to change a...
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Interfacing and Integration
The tool has been helpful primarily for the tracking process for data quality measures. Some other...
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Functionality and Upgrades
Our experience with Arcadia.io has been great. When we looked at Arcadia.io, one of the things that...
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Future Outlook
Arcadia.io is constantly looking for ways to improve everything, from the solutions that they offer...
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ROI / Cost
We use the data that we can get from our claims to measure quality outcomes for our provider...
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Interfacing and Integration
One of the opportunities that we have as an organization is to see some further and tighter...
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Relationship
Arcadia.io’s customer service is great. They have a customer service manager, an implementation...
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Implementation and Training
When we made the decision to implement Arcadia Analytics, it was pretty straightforward. We had...
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ROI / Cost
Acadia.io does a pretty good job of trying not to charge us for every little thing. There have been...
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Functionality and Upgrades
The system's functionality at a granular level is very suspect. That is especially apparent when we...
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Functionality and Upgrades
With Arcadia, the right hand doesn't know what the left hand is doing. Arcadia will make changes or...
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Service and Support
The process Arcadia has for addressing issues or gaps is not custom enough. Everything goes through...
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Functionality and Upgrades
There are options we like from Arcadia.io. We like the data that has been made available. We have...
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Functionality and Upgrades
The one area where we would like to see improvements is the accuracy in terms of cost and...
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Functionality and Upgrades
From a hospital perspective, Arcadia Analytics is an interesting product. We don't enter any data...
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Service and Support
I don't think the vendor has any employees left that really understand our version of the product....
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Implementation and Training
The vendor has slipped massively with their deadlines because of turnover. There are some really...
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Service and Support
We have had to teach Arcadia about their own tools. It is extremely frustrating and unbelievable...
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Interfacing and Integration
For years, we have been asking the vendor for a process map that explains how clinical data gets...
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Functionality and Upgrades
One of the recent upgrades from Arcadia.io broke everything, and the vendor did not anticipate that....
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Service and Support
If we want to speak with a project manager, that person is more of a salesperson. Our project...
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ROI / Cost
We have had to hire people just to manage Arcadia Analytics. I pay an employee a lot just to manage...
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Functionality and Upgrades
Arcadia Analytics is a great product. I really like the way we can slice and dice our contracts and...
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Functionality and Upgrades
What I would say to my colleagues is that the product works, and the functionality is quite rich....
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Implementation and Training
Arcadia Analytics is a robust software product, but the implementation was challenging. I think it...
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ROI / Cost
Things that the vendor charges for tend to be little, so overall, they avoid charging. Arcadia.io...
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Implementation and Training
I am a software person, and massive upgrades are always really tough. So during the very height of...
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Technology
Arcadia Analytics has functionality that is wonderful for bringing in EMR claims, HIE, and other...
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Interfacing and Integration
For an application area like value-based population health, it is very important that the data model...
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Functionality and Upgrades
When thinking about the analytics application, one of the critical things is recognizing that there...
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Service and Support
The one place for improvement is the vendor's ticket resolution timeline. My account manager is...
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Lessons Learned
I would tell a peer that our overall experience with Arcadia.io has been good. They are responsive,...
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Functionality and Upgrades
From a baseline, if we are looking to stand up a lot of different analytic functions, Arcadia.io can...
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Functionality and Upgrades
I would most likely buy Arcadia Analytics again. This space generally has a lot of improvement from...
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ROI / Cost
Arcadia.io works with us reasonably well when it comes to charges. They are in line with everyone...
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Implementation and Training
Arcadia.io doesn’t have a project plan that allows me to readily tee up my own resources in advance...
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Implementation and Training
Arcadia Analytics is very easy to use. There are lots of different tool types within the product, so...
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Other Observations & Comments
Arcadia Analytics is very provider-centric in terms of its reporting, and that is okay. But if I am...
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Functionality and Upgrades
The pain point was the software upgrade that we had to go through. The v.6 transition was definitely...
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Functionality and Upgrades
We are adding some customizations to our reports that we can't necessarily get from the front end....
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Service and Support
We have regular meetings with Arcadia.io, and those are fine. We had a crunch with the vendor, but...
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Functionality and Upgrades
I love the product. It is easy to use. In terms of analytics, the schema of the back-end database...
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Relationship
We had an unexpected downtime with the product, and the vendor took the initiative to credit us for...
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Functionality and Upgrades
We had to work pretty hard to get the improvements we wanted to see from the product. The recent...
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Functionality and Upgrades
The primary users of the tool are internal data and analytics folks, and they find the product to be...
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Service and Support
There was a period of time when our technical team was only able to speak with salespeople or...
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Functionality and Upgrades
Arcadia.io is not great at environment management or change management. The vendor should be finding...
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Implementation and Training
The implementation has been good but not great. One of the downsides to Arcadia's system is that it...
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Functionality and Upgrades
Even our team members that were hesitant about learning a new tool have taken to the new tool very...
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Sales and Contracting
Arcadia is really in the business of creating solutions rather than creating a one-size-fits-all...
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Interfacing and Integration
We have another product that handles the web interface reporting for CMS, and the data integration...
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Implementation and Training
Arcadia’s implementation team excelled in connecting all our claims and EHR systems and in providing...
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Win/Loss - Why they were selected (by current clients)
Arcadia does a way better job than our previous vendor. The difference between the two vendors is a...
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Functionality and Upgrades
The only thing that needs development in Arcadia Analytics is the longitudinal patient record. It is...
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Service and Support
Some things are going badly because Arcadia has lost a lot of employees, and I think the loss of...
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Service and Support
We have frequent calls with Arcadia, and they move our tickets through the system. We have some...
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Functionality and Upgrades
We consider the entire system to be new technology. We haven’t seen many enhancements yet, but when...
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ROI / Cost
Arcadia does not nickel-and-dime us, and that is surprising. We have asked for some extra reports...
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ROI / Cost
One of our biggest outcomes with Arcadia Analytics has been in reviewing our inpatient claims in our...
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Win/Loss - Why they were selected (by current clients)
We spent extensive time talking to users of Arcadia Analytics. We saw that Arcadia Analytics blew...
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Lessons Learned
The upgrade was a painful process. Despite the pain, we came out better on the backside. Part of the...
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Relationship
I have worked with several different population health tools, and I think Arcadia Analytics is on...
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Implementation and Training
Whenever we have come to Arcadia with something that we have wanted to integrate or implement within...
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Relationship
Sometimes, it takes a while for Arcadia to let us know whether they can make changes or not, but for...
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Relationship
I have regularly scheduled meetings with some members of the Arcadia team to go over items that we...
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Functionality and Upgrades
Version 6 of the product was a very tangible outcome that we had. Implementing that version did not...
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Service and Support
We get release notes from Arcadia, so if anything new comes out, we have information about it. If I...
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Implementation and Training
Arcadia.io has done a phenomenal job of training us. As part of that engagement with us and the...
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Implementation and Training
During the implementation process, Arcadia.io has been so engaged with us, and they have been...
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Functionality and Upgrades
Arcadia.io has helped us garner an outreach program, and that has been successful. We are able to...
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Relationship
For the most part, Arcadia does follow through with their promises. They usually don't do that on my...
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Relationship
We have had a couple of new account managers every year since we started our Arcadia Analytics...
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Relationship
I like how Arcadia will give us subject matter experts when we need a little more. Having those...
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Functionality and Upgrades
Arcadia Analytics is an intuitive system. The layout is simple and easy to understand. From the...
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Service and Support
If we identify an issue in Arcadia Analytics, we expect the vendor to jump on it. However, it takes...
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Functionality and Upgrades
Arcadia Analytics looks good in terms of front-end functionality. That lends a lot of value to us. I...
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Relationship
Arcadia.io needs to staff up their people so they can increase human resources to help users. We...
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Implementation and Training
Communication and training are lacking from Arcadia.io. I need them to teach us how to give...
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Functionality and Upgrades
The product has a lot of different capabilities; the reporting is really good, and the analytics are...
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Service and Support
Arcadia recently started a ticket system, and the system is a work in progress. We have no...
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Future Outlook
Arcadia Analytics is a homegrown system, and the vendor has built themselves into a really great...
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Functionality and Upgrades
We need a lot more reports on what Arcadia is doing, such as what has or has not gone through. We...
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Implementation and Training
We had an amazing implementation team. We started off a little rocky, but Arcadia immediately knew...
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Service and Support
Arcadia never tells us whether they have a problem; they wait for us to find the problem. The vendor...
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ROI / Cost
Arcadia wants to raise our prices, and we absolutely refuse to pay them a dollar more as long as...
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Service and Support
We have had highly critical tickets open for extended periods of time that Arcadia still has yet to...
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Relationship
Our situation with Arcadia's system is not good, and that is very difficult because of the amount of...
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Implementation and Training
Arcadia Analytics’ functionality is not where it should be. We are forced to take an upgrade in...
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Sales and Contracting
We question whether Arcadia tests their processes properly, and I would describe our experience with...
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Service and Support
Arcadia says that they monitor our processes and that they have good quality processes in place to...
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Relationship
We are currently exploring other options because we have concerns about the product’s performance...
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Functionality and Upgrades
One of our biggest issues with Arcadia.io is that they don’t do what they say they will when they...
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Functionality and Upgrades
We needed Arcadia Analytics in order to understand where we were and how we were performing against...
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Relationship
We have been very impressed with Arcadia’s responsiveness and willingness to partner with us. Those...
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Interfacing and Integration
We would like the solution to integrate directly with the EMRs as a point-of-service product. The...
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Functionality and Upgrades
Arcadia Analytics is pretty user-friendly. I know that there is not a button for everything, but we...
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Implementation and Training
I have experience using Arcadia's training sessions. I have watched all of the videos through...
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Sales and Contracting
We needed a piece of the software early and didn’t have to renegotiate our contract or pay more.
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Service and Support
Arcadia’s upgrades have been a little slow. The implementation process has been good, but there have...
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Service and Support
Arcadia’s support team is pretty good. We have only dealt with one person. They have always been...
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Interfacing and Integration
I would like an automated process from Arcadia to our EHR. Arcadia provides a module that has to be...
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Relationship
During the initial stages of data validation and specific setup stages, the consultants from Arcadia...
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Functionality and Upgrades
We use Arcadia Analytics not only for our analytics platform but also for our care management...
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Relationship
Arcadia doesn’t necessarily keep all their promises. We have had a couple of rough patches with the...
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Service and Support
If we open up a ticket with the customer support people, they are usually pretty good about getting...
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Functionality and Upgrades
Arcadia Analytics has everything we really need. The most important thing is being able to put...
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Technology
It would be great if the product could be made more portable for the patient. That way, when a...
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Sales and Contracting
We had a couple of issues early on with unexpected costs and creating the connections for the...
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Functionality and Upgrades
The analytics platform is not designed in a way that a novice can use it. Organizations really need...
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Functionality and Upgrades
The care management piece of the program is weaker. Our care manager has pointed out some issues....
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Relationship
The vendor is accommodating. They do a lot of follow-up. They are available for questions. The...
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Service and Support
The biggest issue is not so much the product itself but is some of the staff and the growing pains....
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Implementation and Training
Arcadia.io has a lot of staff turnover, which tends to be an issue. Their implementation plan is not...
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Functionality and Upgrades
Sometimes, we want to export certain reports to a PDF file, and the system doesn't allow that. We...
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Relationship
I have liked Arcadia’s customer service people and their attentiveness. I have liked the vendor's...
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Service and Support
The support is good. My people have a regular meeting with the vendor and can call the people they...
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Functionality and Upgrades
I am happy with Arcadia Analytics. I like the design of the product. The product is what we thought...
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Service and Support
The vendor hasn't been as responsive to our tickets as we expected. They have a large library of...
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Future Outlook
The system doesn't meet all of our needs perfectly, but it is doing well, and we are making good...
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Win/Loss - Why they were selected (by current clients)
We saw Arcadia as a one-stop shop, so we changed over to their product. We thought that Arcadia's...
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Implementation and Training
We had a bit of a rough start. The vendor has had some problems with implementation scheduling...
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Implementation and Training
The implementation went fairly smoothly. The vendor spent a lot of time with my staff to make sure...
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Functionality and Upgrades
There are some simple things that could be improved, including the product's user friendliness....
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Functionality and Upgrades
Arcadia.io needs to improve their data onboarding and reconciliation. We send them data, and they...
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Interfacing and Integration
Arcadia.io publishes their back-end data to us, and they are very open to allowing us to use it....
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Technology
Arcadia.io publishes their back-end data with an old version of SQL Server, so it is not...
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Relationship
Arcadia.io comes to the table more than another vendor does, but the product is only half of what we...
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Service and Support
We have a large number of tickets open in Arcadia.io’s system, and if we want any movement on any...
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Relationship
We have access to the right people at Arcadia.io, including the executives of the company.
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Functionality and Upgrades
We couldn’t do what we are doing without Arcadia.io, as painful as it is sometimes. Arcadia...
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Relationship
Arcadia.io doesn’t keep their promises all the time, but they do sometimes. We definitely have...
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Functionality and Upgrades
When Arcadia.io does upgrades, they change the names of their databases in a way that makes it very...
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Implementation and Training
From my perspective, Arcadia.io’s training is nonexistent. They did some initial training for us,...
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Sales and Contracting
There are guardrails around what the vendor will do. If we need something that doesn't fit within...
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Functionality and Upgrades
The vendor could learn to underpromise and overdeliver. The vendor has been in a cycle where they...
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Implementation and Training
If someone is going to engage with a company like the vendor, that person needs to be committed and...
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Relationship
The vendor keeps 80% of their promises. There are always operational issues that impede either the...
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Functionality and Upgrades
Arcadia Analytics has a really nice user interface for the most part.
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Relationship
We have a good relationship with the senior executives from Arcadia.
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Service and Support
One thing that Arcadia needs to improve upon is their speed to resolution with certain data quality...
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Implementation and Training
A top reason that we contracted with Arcadia was their ability to report on quality performance. But...
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Implementation and Training
The vendor does not really provide training. It is very self-service. Arcadia will throw a user...
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Interfacing and Integration
I would give the vendor a higher grade for integration, but they don't offer outbound interfaces....
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Functionality and Upgrades
The product itself is relatively good. It is a little clunky. It has a lot of filters, but that...
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Service and Support
The vendor’s customer service is very poor. The vendor only works through their ticketing system....
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Service and Support
There were potential breaches of the product, and that information did not reach us. There are...
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Service and Support
One of our executives had to contact the vendor's executives because of some problems we were...
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ROI / Cost
It seems any time we ask for something, like a change management request, the vendor has a flat fee...
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Win/Loss - Why they were selected (by current clients)
There is a lot to like about the product. We vetted a lot of other vendors, but we decided on...
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Implementation and Training
The vendor has good initial training and great documentation. We can teach ourselves a lot with that...
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Functionality and Upgrades
The product can be challenging to use. That is one reason that we haven't rolled it out to a lot of...
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Relationship
We haven't received much proactive service from the vendor, but we have seen it. The vendor gave us...
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Lessons Learned
I would recommend the product to others because of the service that we have received from the...
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Relationship
A year ago, I would have described our relationship with Arcadia.io as fraught. Today, we are in a...
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Future Outlook
We recently considered leaving Arcadia.io, and there was one vendor who was a strong competitor. We...
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Service and Support
At times, we have seen long delays in Arcadia.io's responsiveness to outstanding tickets or quality...
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Implementation and Training
We had a long and painful initial implementation with Arcadia.io. The responsibility for that was on...
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Implementation and Training
Arcadia.io has not been particularly proactive in offering training. They are kind of reactive. My...
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Service and Support
I have developed a pretty positive relationship with an executive at Arcadia.io. That executive...
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Relationship
Things improved for us in working with Arcadia.io once we clarified our expectations about our...
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Functionality and Upgrades
Our organization is successful, and part of the credit is due to Arcadia.io because their platform...
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Relationship
Arcadia.io keeps promises 99% of the time. Obviously, there are things that we have to work out, but...
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Interfacing and Integration
In terms of getting payer feeds into a usable, normalized data condition, interoperability is one of...
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Functionality and Upgrades
When we have to add more physicians to the system or add an additional business segment, Arcadia...
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Service and Support
I have contact information for a couple of Arcadia.io’s leaders. If I need them, we are on the phone...
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Functionality and Upgrades
Arcadia Analytics is not part of our long-term plans due to the issues that we have been having with...
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Functionality and Upgrades
Arcadia Analytics does what the vendor says it does, but there are issues. I get a lot of complaints...
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