Arcadia Analytics Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
Arcadia not keeping all their promises was a perennial issue with them. I have always viewed Arcadia...
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Relationship, Value
The whole ticketing process and its responsiveness were challenges with Arcadia. An issue from time...
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Relationship
Executive involvement was an area that Arcadia improved in over time. I have spent a lot of time...
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Loyalty, Product
We are in shared savings plans with different players and our ACO. As a part of that, users get...
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Relationship
Arcadia is very responsive and great to work with. Our organization is complicated, but Arcadia has...
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Culture, Value
The area where I would start to question Arcadia would be with some of their add-on costs. The...
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Loyalty, Product
We replaced our old product with Arcadia Analytics for the interfacing because the other product did...
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Loyalty, Relationship
We put Arcadia on a scale, the lowest being that I should have never bought this vendor, and the...
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Product
We are still struggling a bit with delayed integration and interfacing with Arcadia. The...
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Loyalty, Relationship, Product
It would be hard to recommend Arcadia to someone else. We have persevered through the many...
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Relationship
Last year, Arcadia’s support model was completely broken. The teams we worked with were, for lack of...
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Loyalty
One of the recent version upgrades with Arcadia was a dumpster fire. It was just a big deal getting...
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Operations, Product
The idea of what Arcadia does is super helpful, but we have run through some really challenging...
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Operations, Value
We have learned some really great internal lessons from our recent projects with Arcadia. If we set...
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Operations
Arcadia is horrible, but they have gotten better. They have historically been horrible about giving...
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Operations
We don't get much training from Arcadia. The product is solid; it works, and things are there that...
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Product
The biggest pain point we see is the amount of time it takes to build a new connector. It takes...
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Product
With Arcadia, we find that when one thing is fixed, another thing is broken. I don't know whether...
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Loyalty, Relationship
Arcadia Analytics has some great features. We have a great account manager who is very on top of...
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Relationship
We haven't really used Arcadia's phone or web support. We have high priority tickets, and those are...
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Product
CCO metrics is a new territory for Arcadia, and the process has been very painful. At this point, I...
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Relationship
Arcadia doesn’t keep their promises when it comes to timelines, and we haven't always seen the...
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Loyalty, Value
Arcadia Analytics has been very inexpensive for us, so I would buy the solution again if I were in...
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Loyalty, Product
The product behaves fairly well for as many moving parts as there are. Arcadia Analytics is somewhat...
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Loyalty, Product
In general, we are happy with Arcadia. The standout for them is their executive engagement. The...
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Loyalty, Product
Arcadia Analytics’ biggest strength from a platform perspective is the ability to aggregate the data...
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Loyalty, Product
We are using AI in a number of different capacities, although depending on the platform and the...
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Operations, Value
The upgrades have been pretty seamless. The training is relatively limited. Arcadia is willing to do...
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Culture
We had a problem with Arcadia’s charges years ago, but we negotiated to make our contract much more...
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Relationship
Arcadia does their best to work with us. We have someone who is dedicated to our organization, and...
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Relationship, Operations
Arcadia keeps the majority of their promises. When we have tight timelines, they work with us to...
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Loyalty, Product
I like Arcadia’s standard dashboards and reports. They are working to open up the hood a bit so that...
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Operations
Arcadia Analytics is not a very difficult platform, but not all end users spend the time to do the...
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Loyalty, Operations, Product
Arcadia Analytics works. We don't always understand why the system does things in a certain way, but...
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Loyalty, Operations, Product
Arcadia could improve the system if it became more seamless to the point where we could set it and...
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Relationship
We have Arcadia because they are experts and are partners with us. They can build connectors with...
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Product, Value
The folks who are used to doing reporting out of data warehouses absolutely love Arcadia Analytics,...
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Loyalty, Product
Last year, my rating would have been worse for product quality, but Arcadia has done a great job....
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Culture, Relationship, Product
Arcadia gives us the flexibility to just toss any and all data at them, and they do the back-end...
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Relationship
I find that Arcadia is a blackbox development shop in the sense that what they are going to release...
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Relationship, Product
Arcadia’s data processing time frames are slower than we would like them to be, and the vendor isn't...
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Culture, Value
Arcadia is not a vendor that charges for every little thing. When they come back to us with charges,...
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Product
We can pull in clinical data and claims-based data in the system and aggregate all of that in one...
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Product
A big miss for Arcadia is revenue reporting and the ingestion of payer-based risk scores in this...
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Relationship
When we push for functionality that is specifically needed, Arcadia delivers. With their overall...
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Relationship
Arcadia has a lot of modules and solutions, so sometimes, we have a workflow need, and we will chat...
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Relationship
Arcadia's system is very accessible. The vendor has a good ticket portal that they have made a lot...
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Relationship
Arcadia’s support has gotten significantly better over the lifetime of our contract. We have to get...
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Relationship
We have struggled with Arcadia a bit in the proactivity space. I would say they are getting better,...
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Relationship, Product
Arcadia has a lot of solutions available, and sometimes, that can feel overwhelming, especially for...
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Product
People should be aware that the system isn't a tool that will solve all of their problems. However,...
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Relationship, Product, Value
For the most part, we have been able to achieve everything that we have wanted to achieve, but some...
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Relationship
Arcadia has been very flexible, and in this space, all vendors are going to have the same types of...
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Culture
I would want others to understand that they need a robust technical team and some internal analytic...
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Relationship, Product
The look and feel of Arcadia Analytics are good. The user experience is good. We get good...
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Loyalty
We decommissioned our previous product a while back in favor of the Arcadia tool. We were only using...
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Relationship
There is help, but we just have to find it. Sometimes something breaks, and we don't always know...
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Loyalty, Operations
Arcadia’s understanding of the healthcare landscape and what types of analytics are needed to drive...
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Operations, Product
When we started with Arcadia, there were expectations around data science tools and prebuilt models...
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Product
The visualization tool in Arcadia Analytics just doesn't have the functionality we are used to, so...
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Relationship, Product
Recently, Arcadia has made a really concerted effort to keep all the customers on the same version....
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Operations
Arcadia came out with a whole new training platform, and I have never used it.
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Product
Arcadia Analytics is a complicated product, but if we understand population health, it is pretty...
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Relationship
Support has been Arcadia’s biggest problem. It has gotten a little better, but Arcadia just takes forever....
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Relationship
I have tickets with Arcadia that have been open for a long time, and the vendor has finally opened...
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Relationship, Value
Arcadia has a great product. What they need to do is make enhancements and updates to their product...
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Relationship
Arcadia has fantastic team members and account executives, and I have the ear of the executives at...
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Relationship, Product
Arcadia is very slow with their ticketing process. If there is an issue with the system, it is a...
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Relationship, Value
A firm we work with makes updates to their system that all their members get to be part of, and they...
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Relationship
This year, Arcadia has just hit their maturity and hit their stride. They have always been very...
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Relationship, Product
Arcadia’s new products and features are very much aligned with where we need to be. That is an...
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Value
My ratings for Arcadia Analytics on specific things are low, but the product is still one of the...
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Relationship, Product
Arcadia Analytics needs more horsepower or resources or whatever. On the data side and the...
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Relationship
We are a little tough. Some of the feedback I have gotten is that if we are less experienced in...
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Loyalty
We picked up Arcadia Analytics. The two biggest things with Arcadia Analytics were one, integrating...
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Value
Things have changed with Arcadia over the last several years. We aren't paying for any add-ons. The...
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Loyalty, Value
I hate to give Arcadia low marks because their system is so expensive and valuable. However, I can't...
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Loyalty
I would like Arcadia's system to integrate with our EMR. We are waiting on a bidirectional data...
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Product, Value
I appreciate that Arcadia's system is the only system we have that allows us to see very transparent...
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Relationship, Operations
Arcadia is a good company. The training from Arcadia was good but not amazing. We are using the...
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Relationship
The involvement from executives at Arcadia was good at the beginning, but now, it is hit or miss. It...
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Loyalty, Product
One thing that vendors are trying to deliver today is seamless data integration, but nobody is doing...
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Culture, Loyalty
Arcadia Analytics appears to do everything Arcadia promised it would do. A customer implementing the...
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Relationship
Arcadia needs to improve their communication. They assume everyone speaks Arcadian and understands...
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Culture, Relationship, Operations
We are still in the implementation phase of Arcadia Analytics. We have not gone live yet, and that...
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Loyalty, Relationship
Arcadia’s project management team is very engaged and tries really hard to be an advocate for us; I...
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Culture, Relationship, Product, Value
We are a unique customer for Arcadia. The way that our billing functions has made it rather...
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Loyalty
We initally purchased Arcadia Analytics essentially because our leadership wanted to have a...
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Culture
We have had a lot of pain points with Arcadia Analytics. We have had a rocky ride over the last...
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Relationship
I wish that Arcadia had been more realistic in what they committed to doing. I wish they had been...
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Relationship
One thing that I wish Arcadia had done differently was customer support. The ongoing support and...
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Loyalty, Product
I would tell others looking at Arcadia Analytics to look very hard at what they need. Arcadia...
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Loyalty, Operations
When we made our buying decision, we did a whole matrix and scored the vendors, and Arcadia came out...
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Operations
As far as implementation goes, Arcadia's stance is that they will take whatever we give them from a...
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Culture, Relationship
Arcadia is a very strong vendor. Arcadia’s sales team was excellent, and that process was good. They...
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Relationship, Product
It is kind of tough to get enhancements to the product for the demographic we work with because we...
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Operations, Product
The strength of Arcadia Analytics is that the solution is very easy to use. Our providers really...
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Product
The product is not perfect. Where Arcadia could improve is the standardization of their connectors....
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Loyalty, Relationship
The issue with Arcadia’s support is the time to closure, but they are working on that. They are...
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Culture, Relationship
Arcadia is a partner. While they don't have everything solved, nobody does. And they are willing to...
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Loyalty, Relationship
I keep hearing about areas that Arcadia is exploring or partnerships they are looking to make that I...
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Product, Value
One of Arcadia's biggest benefits is that they allow the input of all our patient data into Arcadia...
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Loyalty, Relationship, Product
We were able to integrate Arcadia's solution with our EMRs really fast. We understand how to...
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Loyalty, Product
For what we are doing, Arcadia Analytics is enough, but because we have been able to aggregate data...
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Operations
The implementation documentation is hard to follow. It was a struggle to understand some of the...
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Culture, Relationship
I would recommend that Arcadia give us more clarity around what is next. I think we have done a...
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Relationship
One thing that is going really well with Arcadia is the support team that we have. I feel like we...
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Culture, Relationship
We love to play with new things, be innovative, and explore. Arcadia is really good about letting us...
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Operations
Picking up Arcadia Analytics takes quite a bit of orientation and training.
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Loyalty
With Arcadia Analytics, I ultimately am looking to reduce the number of clicks for my users. An...
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Relationship
With any issues that we have, I go directly to our Arcadia account executive, and they are...
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Product, Value
We run all of our care management out of Arcadia Analytics and can track the activities that are...
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Product, Value
A big priority for us was to improve quality. We always felt that we did well, but we weren't able...
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Relationship
The vendor has improved their proactivity. There was some turnover at first in who supported our...
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Loyalty, Relationship, Operations
Things are going well with Arcadia. There were initial challenges when we were going live, but since...
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Loyalty, Product
We have kept the use of the product internal to our centralized team. If we use the product in a...
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Loyalty, Product
The problem we have with Arcadia Analytics is that there isn't another solution on the market that...
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Relationship
Our relationship with the leadership at Arcadia is very good. They listen, even though we are one of...
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Relationship
It takes Arcadia a long time to resolve issues, but they listen to our prioritization of issues. We...
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Relationship, Value
The product is expensive, and it takes a lot of my team's time to make it valuable. I have a good...
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Relationship
Arcadia has worked hard recently to improve their internal processes, and we have seen improvements....
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Operations
Arcadia has highly overestimated their ability to complete work when we contract with them. Our...
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Loyalty, Product
The product has capabilities that we need, but how Arcadia implements them makes some things hard to...
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Operations
Overall, our implementation of the system could have gone better. The initial quality of the...
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Operations, Product
Arcadia's system is mostly intuitive. Its user interface is very easy to use, but we have to be...
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Loyalty
All things considered, Arcadia is pretty young as a company. They are proactive, and their executive...
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Relationship, Operations
Arcadia keeps many promises but not all. In terms of the promises that they are keeping, the core...
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Product, Value
From a cost perspective, we can manage all the cost-associated analytics on Arcadia Analytics....
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Product, Value
With Arcadia Analytics, we are finally getting some good traction with our business on a number of...
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Culture
Our improvement opportunities are really trying to get Arcadia to understand our business a bit...
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Value
On an absolute scale, Arcadia appears expensive, but then they also don't have much in the way of...
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Product
People need to make sure that the data they are sending across is clean. There is an expectation for...
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Loyalty, Product
In general, people don't realize how complicated something like Arcadia Analytics is or how long it...
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Product, Value
I don't think that we have everything we need to achieve our current goals, but I don't think that...
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Relationship
Arcadia is one of our favorite vendors because they are very reasonable and easy to work with. We...
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Relationship
Arcadia tries to partner with their customers, and they have come together with us to help us solve...
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Value
In the past, the vendor avoided nickel-and-diming us, but lately, they haven't been avoiding that as...
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Relationship, Operations, Product
Arcadia's lack of documentation and a basic understanding of the software development lifecycle is...
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Relationship, Value
Our usage of front-end analytics across our network has been increasing. We have been able to align...
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Loyalty
During the system selection process, I don't know who talked to whom, but a lot of things were...
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Relationship
Arcadia regularly misses their due dates. That is a point of frustration within the vendor's client...
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Value
Arcadia doesn’t nickel-and-dime any more than any other vendor. In fact, Arcadia does it less than...
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Product
The predictive analytics aspect of the product and things of that nature are great. We use the...
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Relationship, Product
We would like Arcadia to provide their clients with more assistance when it comes to data...
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Loyalty
We haven't really thought about the future much. We are dwelling on the current implementation....
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Relationship
Things have been getting better with Arcadia. We made some waves and got some executive attention....
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Operations
It is hard to get training scheduled with Arcadia. It is very evident that they don't have a...
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Product
Once the data is in, validated, and running through Arcadia’s algorithms and AI engines, the product...
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Relationship, Product
Arcadia’s testing methodology is always in flux. A lot of their processes are always evolving either...
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Operations, Product
Arcadia’s methodology around upgrades is a work in progress. They did the last upgrade without...
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Relationship, Value
I would buy the product again, but I would be much more attuned to working with Arcadia. I know the...
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Operations
Arcadia’s implementation staff is fabulous. We have had excellent service. We had some turnover on...
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Relationship, Product
If the data is not stable or if the mappings are not appropriate, then the product sort of breaks...
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Product
Arcadia Analytics is a very intuitive platform. The vendor does a good job. Their stuff is on par...
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Product
We still have a lot of holes in Arcadia Analytics. We still have a lot of other systems we need to...
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Operations
I would tell a friend looking at Arcadia to take the number of resources they need to implement and...
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Relationship
From what I have observed, Arcadia’s customer support and technical teams have dwindled compared to...
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Relationship
The technology in Arcadia Analytics is good, but we are not getting the necessary support from...
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Loyalty
Our organization purchased from Arcadia because they were recommended by a partner at the time. Our...
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Loyalty
Our organization switched from the vendor we had previously to Arcadia, so Arcadia is not our first...
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Relationship, Product
The use and feasibility of Arcadia’s product are pretty good. We just haven’t been able to...
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Operations
One challenge with the integration is Arcadia takes a variety of data sources, and they work very...
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Relationship, Operations
Arcadia has made some big improvements with their upgrades over the last year. They have better...
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Relationship, Operations
Arcadia does a good job in terms of providing the resources for us to be able to educate ourselves....
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Loyalty, Product
We have a variety of data sources in a large number of markets, and Arcadia's system allows us to...
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Loyalty, Relationship, Product
A large part of Arcadia’s client base is focused on provider-based ACOs, so fully owned provider...
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Loyalty, Product
Arcadia has made a lot of progress in their data-management function and the reliability of the...
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Product
In terms of being able to integrate external data, the product has given us the ability to actually...
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Product
The way the vendor designed the database is perfectly good as far as the data warehouse goes. I...
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Culture, Relationship
The service line agreement stated that support was supposed to be provided within a certain period...
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Culture, Relationship, Value
With Arcadia, the continuity of their leadership involvement has been a problem. It usually takes a...
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Product
We have had access problems for the last several upgrades where we couldn't get into the databases...
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Relationship, Operations
The vendor launched their learning modules, so we do have the ability to self-service learn. Arcadia...
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Loyalty
We decided to move away from Arcadia because we have better control of the data when we own it and...
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Relationship, Operations
The vendor has been very up front about the fact that they have really struggled to implement their...
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Relationship
We have to repeat the same talks over and over again before the vendor actually pulls in the right...
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Loyalty
The console mapper is out now. That is a critical functionality that we have been wanting for a long...
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Loyalty
When we needed to do a project, we went with established vendors who had been around. I think we...
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Loyalty, Product, Value
The product breaks a lot, and it drives me crazy. We have outages all the time. The vendor is trying...
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Relationship
Our contact people are awesome, and they are trying to do the right thing, but they just can't do...
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Loyalty, Product
The Arcadia population health platform is the cornerstone of our strategy to manage and drive...
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