Arcadia Analytics Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship, Product
My experience with Arcadia has gone down a little. We have been having some issues with the system's...
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Product
Arcadia is not servicing their data fast enough, and that is causing our end users to think that...
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Loyalty, Relationship
Data Platform is pretty easy. I think Arcadia has a vision. They have been readjusting their...
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Relationship
The people we work with at Arcadia are empowered to solve our problems, but that still hasn't solved...
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Operations
Instead of just having Arcadia’s video trainings, it would maybe be nice to be able to still have a...
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Relationship
There have been some changes in the Arcadia leadership, and the executive assigned to our account...
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Relationship
Arcadia’s turnaround time for problem resolution can be slower than we like. Development timelines...
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Loyalty, Value
Arcadia Analytics is a very expensive product. Frankly, that is why we are looking for alternatives....
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Culture, Value
Arcadia has developed some AI tools, but they didn't perform as expected. My guess is that those...
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Relationship, Product
Arcadia is pretty good at coming up with new solutions. They sometimes get too far ahead of...
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Relationship, Operations
We have a really awesome account executive, and Arcadia in general has been trying to put more...
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Operations, Product
Arcadia Analytics is just not super intuitive, and we had a training module reset recently because a...
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Product
There are some nuances to some of the ways that Arcadia processes data, and those nuances differ a...
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Relationship
Arcadia is super proactive. They also have improved in that space over the years and are very on top...
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Relationship
Arcadia is very solution oriented, and while they are a large organization that sometimes can get a...
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Culture, Relationship, Value
Arcadia has gotten a bit better at this, but anytime they add a new feature or a new module, they...
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Relationship
I can call anybody at Arcadia and talk to them about issues. Arcadia has come up with a lot of new...
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Relationship, Operations, Product
Arcadia does not keep all promises. The biggest thing is their timelines. I have never asked them to...
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Loyalty
I have recommended Arcadia. I have tried to steer people to them. I think for all its problems,...
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Culture, Relationship
Arcadia has a disconnect on the development team. They develop what product they were told to, but...
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Value
Arcadia does not avoid charging for every little thing. From the Arcadia Analytics perspective, the...
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Relationship
I don't think that anything is super proactive in this space. If Arcadia knows about something, they...
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Value
Receiving our money's worth rates just above the middle of the road. This is not necessarily...
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Product, Value
I would buy Arcadia Analytics again. We don't have another option for some of the things that we...
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Operations
Arcadia's training was good, but it could be better. Training is the area where Arcadia is the...
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Relationship, Operations
Arcadia has a very focused, engaged, and high-performing implementation team. We have had issues...
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Value
Arcadia's system allows us to drive tangible outcomes. We have had a very positive ROI with...
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Operations
Arcadia's implementation services rate at the middle of the road because the vendor doesn't have the...
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Loyalty, Product
Arcadia's product has supported our integration and interoperability goals pretty well. I do think...
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Relationship, Product
Arcadia sends out a status report that has a list of top priorities. I'm not involved in the...
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Operations
Arcadia’s training is not the best I have seen, but I have been through a whole lot worse too. But...
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Product
At the end of the day, Arcadia Analytics succeeds based on the data that we feed it and the more...
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Product, Value
Arcadia Analytics is one of the better tools that I have used. It is pretty cutting-edge and really...
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Product
Arcadia Analytics is essentially insurance software. What I mean is if someone works at an insurance...
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Loyalty
We are going to sunset Arcadia Analytics because our EMR vendor, Epic, has their own solution for...
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Value
We are paying so much money up front for Arcadia Analytics anyway that charging a little more for...
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Product
Arcadia Analytics always works as intended. The code issues are less complex, and I think the...
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Loyalty
I am optimistic that my satisfaction is going to go up a few points next year with Arcadia...
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Product
For a nontechnical person, the pretty UX is good, but it is limited in Arcadia’s analytics platform...
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Relationship
We have regular meetings with Arcadia, and there is a bit of a bureaucratic maze that some people...
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Culture
The sales pitch isn't always as pretty as the functionality is in real life. A lot of the bells and...
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Loyalty, Product
Around custom reports, there was a lot we hoped we would be able to make available within the UX...
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Loyalty, Relationship
Arcadia’s road map always gets us excited, so I think they have a good pulse on where to go. But the...
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Product, Value
Arcadia Analytics has been a good source to bring claims data along with EHR data. The system gets...
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Loyalty, Relationship
Arcadia has a good vision of where they want to go, and they are looking forward. The big question...
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Product
The Arcadia Analytics platform does not work as well as it could. The functionality is limited, and...
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Culture, Value
Arcadia likes to charge us. They just always let us know that there is a new thing but that it comes...
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Culture, Loyalty
The vendor has an overlay product, which has been sold for a few years and was part of our original...
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Culture
Part of Arcadia’s sales pitch is that they work with all of the managed care products today. We...
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Operations
What could have gone better with implementation was the amount of effort that was required on our...
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Culture, Relationship, Product
Integrations with Arcadia Analytics take an extremely long time, and it doesn't seem like they...
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Loyalty, Relationship, Product
There are certain areas where Arcadia can continue to grow the Arcadia Analytics tool. For example,...
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Loyalty, Relationship
Arcadia is always advancing, and through the years that we have used them, we have seen them grow,...
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Product, Value
At the end of the day, even with some of the barriers, Arcadia Analytics is a great tool, and it is...
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Relationship, Operations
We have been with Arcadia for a long time, and they have grown and learned, so if an organization...
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Product
Arcadia Analytics is doing everything we have to do, but it is missing some of the more...
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Relationship
The executives at Arcadia seem pretty hands-on. They get more involved at different times, but we...
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Relationship
Arcadia’s support is terrible. There is just a really clunky ticket tool, and the support people...
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Relationship, Operations
Timelines always get pushed by Arcadia, and that is frustrating. I understand the sheer complexity...
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Relationship
We are really happy with our current account team from Arcadia. They are very responsive and...
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Loyalty, Relationship, Product
We certainly want to keep seeing the level of attention we get from Arcadia from an account...
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Operations
Arcadia has certainly improved their implementation services recently, but early on, those services...
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Loyalty
Because of our EHR vendor's embeddings with our EHR, things are natively combined into that...
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Relationship
We have had problems with the web support from Arcadia for a while. We have had some different data...
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Product
The product is a strong tool, and there are quite a few organizations in our state that are now...
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Relationship
The vendor's teams are challenged in getting things integrated quickly or seamlessly. There is a lot...
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Culture, Relationship
The vendor lets us know when they have modifications coming and what those are going to look like....
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Culture, Value
The vendor charges for everything. We have a contract, but we have an amendment for anything extra....
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Value
I don't think there is an ROI on the product. It is a tool that we have to have, so we have to pay...
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Operations, Product
Arcadia's strength is that they can integrate EMR data, clinical data, and payer data all in one...
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Product, Value
Our analysts rely on data, but it sometimes feels like we are in constant upgrade migration mode,...
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Relationship, Operations
Arcadia’s timeliness is challenging. Arcadia has some vision, but they don't consistently deliver on...
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Loyalty, Product
There are some things Arcadia has kept promises on, but other things take a really long time to...
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Relationship, Operations
Arcadia is good with training, and they have some really good people there too. We have a customer...
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Product, Value
Among all the competitors, Arcadia Analytics is probably the best of all of them. With Arcadia’s...
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Relationship
After all the years we have been with Arcadia, I feel like we should have a better product, and we...
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Loyalty, Value
Sometimes what we have found is that what Arcadia promotes is working as expected, but it might...
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Relationship
We have tickets with Arcadia that are over a year old, so there are struggles with ticket closures...
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Relationship, Operations
We had issues with the implementation managers that Arcadia was assigning to us. We had a really...
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Relationship
The response time when we reach out for help depends on the ticket. We put a lot of tickets in for...
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Product
The one issue we run into is that there is too much data for some people, but that is probably more...
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Operations, Product
We have internal solutions that we create reports in by connecting to the back-end database. We can...
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Operations
My satisfaction level with the implementation has to do more with recent upgrades and new live...
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Loyalty
Arcadia Analytics is not a great product. It is not built for a health plan. That became clear once...
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Relationship
Our experience hasn't been great. Arcadia is very difficult to work with. We received a ton of...
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Culture, Value
We might not have gone in understanding that everything is a cost. So some of the things that we...
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Operations
During the go-live, Arcadia was helpful.
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Product, Value
It would be nice if the system could be more customizable without us having to seek assistance and...
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Operations
The training was just Arcadia pointing us to their user guides. We would have liked for the vendor...
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Loyalty, Product
Arcadia hasn't done anything for us in the way of new technology for a health plan. We want to be...
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Product
All of our end users feel that Arcadia Analytics is not a simple system to use, and they feel that...
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Relationship
Arcadia needs to listen to the organizations they work with and try to help meet their needs. The...
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Relationship
If there is a problem with Arcadia, they won't help us. We have to prove without a shadow of a doubt...
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Relationship
We would like Arcadia to standardize their EMR connectors and simplify that process. They are open...
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Relationship
I really enjoy working with the Arcadia team members. Their executives are great. They know me and...
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Product
Arcadia has done really well with their analytics dashboards and the quality-measure processing...
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Product, Value
Arcadia Analytics is our population health solution for our network, and we have integrated a lot of...
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Culture, Value
The vendor prices competitively. They do a good job and don't nickel-and-dime us to death. We know...
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Loyalty, Product
The quality of the product is really good. We utilize the vendor’s reports and their back end to...
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Product
Some of the needs that we might have change on the fly. The product is not as customizable as it...
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Relationship, Product
The vendor does a great job of supporting our integration goals. Any piece of data that we want...
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Culture, Value
Arcadia is trying to standardize their infrastructure, and that is causing a cost to their clients....
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Relationship, Operations
To make Arcadia a stronger organization, they could train their employees more so that they are the...
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Loyalty, Product
There has been a huge change with Arcadia delivering new technology. They just had their user...
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Relationship
Arcadia’s customer service used to be awful. But we have a new Arcadia account representative, and...
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Loyalty, Relationship, Product
Arcadia is doing a really good job of keeping their finger on the pulse of what is going on in the...
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Loyalty, Relationship
Arcadia is getting better and is definitely hitting more timelines now, but we have had a...
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Loyalty, Relationship, Product
The Arcadia Analytics tool is improving. Arcadia is streamlining things, making things work better,...
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Culture, Value
Our contract with Arcadia was very clear about what was included and what was not. I know that when...
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Operations, Product
We have been in this contract for a few years. When we first started, things were chaotic and...
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Loyalty, Product
There are certain things that we want to customize, but that is not on the vendor. We will probably...
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Relationship, Product
When we go out, we have some canned dashboards, canned meaning that they are Arcadia’s standard...
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Operations
Arcadia continues to be very helpful in training and hopping on calls to explain things. Even though...
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Loyalty
I'm not sure what is going to happen when the time to renew comes up. I know that some folks aren't...
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Loyalty, Product
We are struggling operationally. One of our leaders knows that everything is updated by a certain...
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Relationship
The vendor is very proactive. They emailed us and said that they found a problem, and I hadn't...
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Relationship, Product
Data is key. We need to understand our data and what is in it. We have done a lot on our side to...
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Culture, Relationship
I have already recommended Arcadia to folks. I tell folks that Arcadia is a great partner who works...
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Relationship
We have been having a lot of discussions with Arcadia to get organized in a certain space and know...
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Loyalty, Relationship
The vendor is going to meet with us. They really listen to us, and we are going to do some goal...
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Loyalty
We moved forward with Arcadia because we thought that Arcadia in general was more sophisticated and...
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Relationship
Arcadia is not perfect; no SaaS provider is. While Arcadia has a very strong product, what...
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Loyalty
We learned in our due diligence that Arcadia went through a rough patch a few years ago when they...
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Operations
I think Arcadia was developing their products so rapidly that the training just hasn't caught up. We...
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Value
Arcadia has started charging for things that they did not charge for in the past. We have been with...
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Relationship
We have had various account managers. The vendor seems to have a high turnover rate. When we ask for...
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Loyalty, Product
The system's design makes it fairly easy to use. The system is also reliable. It will be up when we...
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Product
The product focuses on particular payer programs and some population health analysis, but it doesn't...
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Relationship
The vendor's support is frustrating. We have had many tickets go through Arcadia's system, and...
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Relationship
In terms of involvement from the vendor's people, the vendor has brought in people when we have...
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Loyalty
My advice to someone who is looking to get into Arcadia's system would be to pay attention to the...
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Culture, Operations
The vendor could improve their upgrades by setting expectations for what we are going to get versus...
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Loyalty, Product
Arcadia has made some good strides with the user friendliness of their web environment. Arcadia has...
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Loyalty, Product, Value
We aren't the ideal client for Arcadia Analytics. That has been my takeaway from all of the...
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Relationship
Arcadia makes a solid attempt to keep all of their promises. They also have good follow-up. Arcadia...
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Relationship, Operations
Arcadia has tools available for training, but they are in the middle of the road. The vendor offers...
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Loyalty, Product
The biggest reason that Arcadia Analytics doesn't meet our needs is that it doesn't integrate with...
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Relationship
We have tickets that are still open and outstanding that have been there for years. The vendor has...
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Loyalty, Product
I think that there are still some glaring issues that Arcadia Analytics hasn't yet resolved in terms...
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Loyalty, Operations, Value
Arcadia Analytics is not part of our long-term plans. We are an Epic shop, so bridging everything...
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Culture, Value
With Arcadia, there are some things that I think are cost prohibitive when they shouldn't be, but...
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Relationship, Product
Especially in the last few months, Arcadia has stepped things up in terms of driving tangible...
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Operations
Arcadia's implementation and support are very good. The vendor has some good virtual training...
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Loyalty, Relationship, Product
Some of Arcadia's product releases are promising and very exciting, especially with generative AI....
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Relationship
We had a couple of rough years with the vendor that were a little contentious and frustrating for...
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Product, Value
It takes a lot of time and investment to get all of our analytics together and to give people proof...
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Relationship, Product
I would tell Arcadia's team to allow for a little more flexibility in the product's front end, like...
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Relationship, Product, Value
Arcadia has released a series of self-service tools for customers. The vendor has a product that...
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Loyalty, Relationship
All things considered, I would recommend Arcadia. Their system is solid. I appreciate what the...
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Relationship
Arcadia doesn't keep all of their promises in a reasonable time frame. There is a particular product...
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Relationship
The vendor needs to set realistic timelines and expectations and maintain that support when things...
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Operations
One thing that I would tell Arcadia's team would be to follow through. Every project hits snags, but...
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Loyalty, Relationship
We have been with Arcadia for a few years now, and we understand how to use the system across our...
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Relationship
Arcadia not keeping all their promises was a perennial issue with them. I have always viewed Arcadia...
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Relationship, Value
The whole ticketing process and its responsiveness were challenges with Arcadia. An issue from time...
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Relationship
Executive involvement was an area that Arcadia improved in over time. I have spent a lot of time...
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Loyalty, Product
We are in shared savings plans with different players and our ACO. As a part of that, users get...
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Relationship
Arcadia is very responsive and great to work with. Our organization is complicated, but Arcadia has...
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Culture, Value
The area where I would start to question Arcadia would be with some of their add-on costs. The...
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Loyalty, Product
We replaced our old product with Arcadia Analytics for the interfacing because the other product did...
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Loyalty, Relationship
We put Arcadia on a scale, the lowest being that I should have never bought this vendor, and the...
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Product
We are still struggling a bit with delayed integration and interfacing with Arcadia. The...
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Loyalty, Relationship, Product
It would be hard to recommend Arcadia to someone else. We have persevered through the many...
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Relationship
Last year, Arcadia’s support model was completely broken. The teams we worked with were, for lack of...
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Loyalty
One of the recent version upgrades with Arcadia was a dumpster fire. It was just a big deal getting...
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Operations, Product
The idea of what Arcadia does is super helpful, but we have run through some really challenging...
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Operations, Value
We have learned some really great internal lessons from our recent projects with Arcadia. If we set...
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Operations
Arcadia is horrible, but they have gotten better. They have historically been horrible about giving...
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Operations
We don't get much training from Arcadia. The product is solid; it works, and things are there that...
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Product
The biggest pain point we see is the amount of time it takes to build a new connector. It takes...
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Product
With Arcadia, we find that when one thing is fixed, another thing is broken. I don't know whether...
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Loyalty, Relationship
Arcadia Analytics has some great features. We have a great account manager who is very on top of...
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Relationship
We haven't really used Arcadia's phone or web support. We have high priority tickets, and those are...
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Product
CCO metrics is a new territory for Arcadia, and the process has been very painful. At this point, I...
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Relationship
Arcadia doesn’t keep their promises when it comes to timelines, and we haven't always seen the...
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Loyalty, Value
Arcadia Analytics has been very inexpensive for us, so I would buy the solution again if I were in...
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Loyalty, Product
The product behaves fairly well for as many moving parts as there are. Arcadia Analytics is somewhat...
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Loyalty, Product
In general, we are happy with Arcadia. The standout for them is their executive engagement. The...
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Loyalty, Product
Arcadia Analytics’ biggest strength from a platform perspective is the ability to aggregate the data...
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Loyalty, Product
We are using AI in a number of different capacities, although depending on the platform and the...
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Operations, Value
The upgrades have been pretty seamless. The training is relatively limited. Arcadia is willing to do...
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Culture
We had a problem with Arcadia’s charges years ago, but we negotiated to make our contract much more...
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Relationship
Arcadia does their best to work with us. We have someone who is dedicated to our organization, and...
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Relationship, Operations
Arcadia keeps the majority of their promises. When we have tight timelines, they work with us to...
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Loyalty, Product
I like Arcadia’s standard dashboards and reports. They are working to open up the hood a bit so that...
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Operations
Arcadia Analytics is not a very difficult platform, but not all end users spend the time to do the...
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Loyalty, Operations, Product
Arcadia Analytics works. We don't always understand why the system does things in a certain way, but...
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Loyalty, Operations, Product
Arcadia could improve the system if it became more seamless to the point where we could set it and...
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Relationship
We have Arcadia because they are experts and are partners with us. They can build connectors with...
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Product, Value
The folks who are used to doing reporting out of data warehouses absolutely love Arcadia Analytics,...
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Loyalty, Product
Last year, my rating would have been worse for product quality, but Arcadia has done a great job....
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Culture, Relationship, Product
Arcadia gives us the flexibility to just toss any and all data at them, and they do the back-end...
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Relationship
I find that Arcadia is a blackbox development shop in the sense that what they are going to release...
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Relationship, Product
Arcadia’s data processing time frames are slower than we would like them to be, and the vendor isn't...
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Culture, Value
Arcadia is not a vendor that charges for every little thing. When they come back to us with charges,...
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Product
We can pull in clinical data and claims-based data in the system and aggregate all of that in one...
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Product
A big miss for Arcadia is revenue reporting and the ingestion of payer-based risk scores in this...
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Relationship
When we push for functionality that is specifically needed, Arcadia delivers. With their overall...
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Relationship
Arcadia has a lot of modules and solutions, so sometimes, we have a workflow need, and we will chat...
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Relationship
Arcadia's system is very accessible. The vendor has a good ticket portal that they have made a lot...
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Relationship
Arcadia’s support has gotten significantly better over the lifetime of our contract. We have to get...
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Relationship
We have struggled with Arcadia a bit in the proactivity space. I would say they are getting better,...
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Relationship, Product
Arcadia has a lot of solutions available, and sometimes, that can feel overwhelming, especially for...
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Product
People should be aware that the system isn't a tool that will solve all of their problems. However,...
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Relationship, Product, Value
For the most part, we have been able to achieve everything that we have wanted to achieve, but some...
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Relationship
Arcadia has been very flexible, and in this space, all vendors are going to have the same types of...
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Culture
I would want others to understand that they need a robust technical team and some internal analytic...
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Relationship, Product
The look and feel of Arcadia Analytics are good. The user experience is good. We get good...
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Loyalty
We decommissioned our previous product a while back in favor of the Arcadia tool. We were only using...
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Relationship
There is help, but we just have to find it. Sometimes something breaks, and we don't always know...
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Loyalty, Operations
Arcadia’s understanding of the healthcare landscape and what types of analytics are needed to drive...
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Operations, Product
When we started with Arcadia, there were expectations around data science tools and prebuilt models...
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Product
The visualization tool in Arcadia Analytics just doesn't have the functionality we are used to, so...
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Relationship, Product
Recently, Arcadia has made a really concerted effort to keep all the customers on the same version....
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Operations
Arcadia came out with a whole new training platform, and I have never used it.
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Product
Arcadia Analytics is a complicated product, but if we understand population health, it is pretty...
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Relationship
Support has been Arcadia’s biggest problem. It has gotten a little better, but Arcadia just takes forever....
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Relationship
I have tickets with Arcadia that have been open for a long time, and the vendor has finally opened...
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Relationship, Value
Arcadia has a great product. What they need to do is make enhancements and updates to their product...
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Relationship
Arcadia has fantastic team members and account executives, and I have the ear of the executives at...
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Relationship, Product
Arcadia is very slow with their ticketing process. If there is an issue with the system, it is a...
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Relationship, Value
A firm we work with makes updates to their system that all their members get to be part of, and they...
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Relationship
This year, Arcadia has just hit their maturity and hit their stride. They have always been very...
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Relationship, Product
Arcadia’s new products and features are very much aligned with where we need to be. That is an...
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Value
My ratings for Arcadia Analytics on specific things are low, but the product is still one of the...
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Relationship, Product
Arcadia Analytics needs more horsepower or resources or whatever. On the data side and the...
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Relationship
We are a little tough. Some of the feedback I have gotten is that if we are less experienced in...
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Loyalty
We picked up Arcadia Analytics. The two biggest things with Arcadia Analytics were one, integrating...
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