Arcadia Analytics Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Culture, Value
Arcadia is trying to standardize their infrastructure, and that is causing a cost to their clients....
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Relationship, Operations
To make Arcadia a stronger organization, they could train their employees more so that they are the...
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Loyalty, Product
There has been a huge change with Arcadia delivering new technology. They just had their user...
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Relationship
Arcadia’s customer service used to be awful. But we have a new Arcadia account representative, and...
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Loyalty, Relationship, Product
Arcadia is doing a really good job of keeping their finger on the pulse of what is going on in the...
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Loyalty, Relationship
Arcadia is getting better and is definitely hitting more timelines now, but we have had a...
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Loyalty, Relationship, Product
The Arcadia Analytics tool is improving. Arcadia is streamlining things, making things work better,...
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Culture, Value
Our contract with Arcadia was very clear about what was included and what was not. I know that when...
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Operations, Product
We have been in this contract for a few years. When we first started, things were chaotic and...
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Loyalty, Product
There are certain things that we want to customize, but that is not on the vendor. We will probably...
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Relationship, Product
When we go out, we have some canned dashboards, canned meaning that they are Arcadia’s standard...
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Operations
Arcadia continues to be very helpful in training and hopping on calls to explain things. Even though...
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Loyalty
I'm not sure what is going to happen when the time to renew comes up. I know that some folks aren't...
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Loyalty, Product
We are struggling operationally. One of our leaders knows that everything is updated by a certain...
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Relationship
The vendor is very proactive. They emailed us and said that they found a problem, and I hadn't...
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Relationship, Product
Data is key. We need to understand our data and what is in it. We have done a lot on our side to...
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Culture, Relationship
I have already recommended Arcadia to folks. I tell folks that Arcadia is a great partner who works...
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Relationship
We have been having a lot of discussions with Arcadia to get organized in a certain space and know...
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Loyalty, Relationship
The vendor is going to meet with us. They really listen to us, and we are going to do some goal...
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Loyalty
We moved forward with Arcadia because we thought that Arcadia in general was more sophisticated and...
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Relationship
Arcadia is not perfect; no SaaS provider is. While Arcadia has a very strong product, what...
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Loyalty
We learned in our due diligence that Arcadia went through a rough patch a few years ago when they...
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Operations
I think Arcadia was developing their products so rapidly that the training just hasn't caught up. We...
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Value
Arcadia has started charging for things that they did not charge for in the past. We have been with...
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Relationship
We have had various account managers. The vendor seems to have a high turnover rate. When we ask for...
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Loyalty, Product
The system's design makes it fairly easy to use. The system is also reliable. It will be up when we...
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Product
The product focuses on particular payer programs and some population health analysis, but it doesn't...
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Relationship
The vendor's support is frustrating. We have had many tickets go through Arcadia's system, and...
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Relationship
In terms of involvement from the vendor's people, the vendor has brought in people when we have...
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Loyalty
My advice to someone who is looking to get into Arcadia's system would be to pay attention to the...
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Culture, Operations
The vendor could improve their upgrades by setting expectations for what we are going to get versus...
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Loyalty, Product
Arcadia has made some good strides with the user friendliness of their web environment. Arcadia has...
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Loyalty, Product, Value
We aren't the ideal client for Arcadia Analytics. That has been my takeaway from all of the...
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Relationship
Arcadia makes a solid attempt to keep all of their promises. They also have good follow-up. Arcadia...
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Relationship, Operations
Arcadia has tools available for training, but they are in the middle of the road. The vendor offers...
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Loyalty, Product
The biggest reason that Arcadia Analytics doesn't meet our needs is that it doesn't integrate with...
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Relationship
We have tickets that are still open and outstanding that have been there for years. The vendor has...
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Loyalty, Product
I think that there are still some glaring issues that Arcadia Analytics hasn't yet resolved in terms...
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Loyalty, Operations, Value
Arcadia Analytics is not part of our long-term plans. We are an Epic shop, so bridging everything...
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Culture, Value
With Arcadia, there are some things that I think are cost prohibitive when they shouldn't be, but...
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Relationship, Product
Especially in the last few months, Arcadia has stepped things up in terms of driving tangible...
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Operations
Arcadia's implementation and support are very good. The vendor has some good virtual training...
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Loyalty, Relationship, Product
Some of Arcadia's product releases are promising and very exciting, especially with generative AI....
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Relationship
We had a couple of rough years with the vendor that were a little contentious and frustrating for...
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Product, Value
It takes a lot of time and investment to get all of our analytics together and to give people proof...
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Relationship, Product
I would tell Arcadia's team to allow for a little more flexibility in the product's front end, like...
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Relationship, Product, Value
Arcadia has released a series of self-service tools for customers. The vendor has a product that...
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Loyalty, Relationship
All things considered, I would recommend Arcadia. Their system is solid. I appreciate what the...
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Relationship
Arcadia doesn't keep all of their promises in a reasonable time frame. There is a particular product...
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Relationship
The vendor needs to set realistic timelines and expectations and maintain that support when things...
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Operations
One thing that I would tell Arcadia's team would be to follow through. Every project hits snags, but...
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Loyalty, Relationship
We have been with Arcadia for a few years now, and we understand how to use the system across our...
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Relationship
Arcadia not keeping all their promises was a perennial issue with them. I have always viewed Arcadia...
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Relationship, Value
The whole ticketing process and its responsiveness were challenges with Arcadia. An issue from time...
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Relationship
Executive involvement was an area that Arcadia improved in over time. I have spent a lot of time...
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Loyalty, Product
We are in shared savings plans with different players and our ACO. As a part of that, users get...
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Relationship
Arcadia is very responsive and great to work with. Our organization is complicated, but Arcadia has...
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Culture, Value
The area where I would start to question Arcadia would be with some of their add-on costs. The...
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Loyalty, Product
We replaced our old product with Arcadia Analytics for the interfacing because the other product did...
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Loyalty, Relationship
We put Arcadia on a scale, the lowest being that I should have never bought this vendor, and the...
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Product
We are still struggling a bit with delayed integration and interfacing with Arcadia. The...
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Loyalty, Relationship, Product
It would be hard to recommend Arcadia to someone else. We have persevered through the many...
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Relationship
Last year, Arcadia’s support model was completely broken. The teams we worked with were, for lack of...
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Loyalty
One of the recent version upgrades with Arcadia was a dumpster fire. It was just a big deal getting...
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Operations, Product
The idea of what Arcadia does is super helpful, but we have run through some really challenging...
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Operations, Value
We have learned some really great internal lessons from our recent projects with Arcadia. If we set...
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Operations
Arcadia is horrible, but they have gotten better. They have historically been horrible about giving...
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Operations
We don't get much training from Arcadia. The product is solid; it works, and things are there that...
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Product
The biggest pain point we see is the amount of time it takes to build a new connector. It takes...
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Product
With Arcadia, we find that when one thing is fixed, another thing is broken. I don't know whether...
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Loyalty, Relationship
Arcadia Analytics has some great features. We have a great account manager who is very on top of...
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Relationship
We haven't really used Arcadia's phone or web support. We have high priority tickets, and those are...
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Product
CCO metrics is a new territory for Arcadia, and the process has been very painful. At this point, I...
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Relationship
Arcadia doesn’t keep their promises when it comes to timelines, and we haven't always seen the...
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Loyalty, Value
Arcadia Analytics has been very inexpensive for us, so I would buy the solution again if I were in...
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Loyalty, Product
The product behaves fairly well for as many moving parts as there are. Arcadia Analytics is somewhat...
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Loyalty, Product
In general, we are happy with Arcadia. The standout for them is their executive engagement. The...
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Loyalty, Product
Arcadia Analytics’ biggest strength from a platform perspective is the ability to aggregate the data...
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Loyalty, Product
We are using AI in a number of different capacities, although depending on the platform and the...
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Operations, Value
The upgrades have been pretty seamless. The training is relatively limited. Arcadia is willing to do...
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Culture
We had a problem with Arcadia’s charges years ago, but we negotiated to make our contract much more...
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Relationship
Arcadia does their best to work with us. We have someone who is dedicated to our organization, and...
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Relationship, Operations
Arcadia keeps the majority of their promises. When we have tight timelines, they work with us to...
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Loyalty, Product
I like Arcadia’s standard dashboards and reports. They are working to open up the hood a bit so that...
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Operations
Arcadia Analytics is not a very difficult platform, but not all end users spend the time to do the...
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Loyalty, Operations, Product
Arcadia Analytics works. We don't always understand why the system does things in a certain way, but...
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Loyalty, Operations, Product
Arcadia could improve the system if it became more seamless to the point where we could set it and...
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Relationship
We have Arcadia because they are experts and are partners with us. They can build connectors with...
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Product, Value
The folks who are used to doing reporting out of data warehouses absolutely love Arcadia Analytics,...
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Loyalty, Product
Last year, my rating would have been worse for product quality, but Arcadia has done a great job....
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Culture, Relationship, Product
Arcadia gives us the flexibility to just toss any and all data at them, and they do the back-end...
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Relationship
I find that Arcadia is a blackbox development shop in the sense that what they are going to release...
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Relationship, Product
Arcadia’s data processing time frames are slower than we would like them to be, and the vendor isn't...
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Culture, Value
Arcadia is not a vendor that charges for every little thing. When they come back to us with charges,...
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Product
We can pull in clinical data and claims-based data in the system and aggregate all of that in one...
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Product
A big miss for Arcadia is revenue reporting and the ingestion of payer-based risk scores in this...
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Relationship
When we push for functionality that is specifically needed, Arcadia delivers. With their overall...
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Relationship
Arcadia has a lot of modules and solutions, so sometimes, we have a workflow need, and we will chat...
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Relationship
Arcadia's system is very accessible. The vendor has a good ticket portal that they have made a lot...
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Relationship
Arcadia’s support has gotten significantly better over the lifetime of our contract. We have to get...
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Relationship
We have struggled with Arcadia a bit in the proactivity space. I would say they are getting better,...
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Relationship, Product
Arcadia has a lot of solutions available, and sometimes, that can feel overwhelming, especially for...
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Product
People should be aware that the system isn't a tool that will solve all of their problems. However,...
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Relationship, Product, Value
For the most part, we have been able to achieve everything that we have wanted to achieve, but some...
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Relationship
Arcadia has been very flexible, and in this space, all vendors are going to have the same types of...
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Culture
I would want others to understand that they need a robust technical team and some internal analytic...
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Relationship, Product
The look and feel of Arcadia Analytics are good. The user experience is good. We get good...
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Loyalty
We decommissioned our previous product a while back in favor of the Arcadia tool. We were only using...
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Relationship
There is help, but we just have to find it. Sometimes something breaks, and we don't always know...
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Loyalty, Operations
Arcadia’s understanding of the healthcare landscape and what types of analytics are needed to drive...
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Operations, Product
When we started with Arcadia, there were expectations around data science tools and prebuilt models...
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Product
The visualization tool in Arcadia Analytics just doesn't have the functionality we are used to, so...
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Relationship, Product
Recently, Arcadia has made a really concerted effort to keep all the customers on the same version....
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Operations
Arcadia came out with a whole new training platform, and I have never used it.
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Product
Arcadia Analytics is a complicated product, but if we understand population health, it is pretty...
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Relationship
Support has been Arcadia’s biggest problem. It has gotten a little better, but Arcadia just takes forever....
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Relationship
I have tickets with Arcadia that have been open for a long time, and the vendor has finally opened...
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Relationship, Value
Arcadia has a great product. What they need to do is make enhancements and updates to their product...
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Relationship
Arcadia has fantastic team members and account executives, and I have the ear of the executives at...
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Relationship, Product
Arcadia is very slow with their ticketing process. If there is an issue with the system, it is a...
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Relationship, Value
A firm we work with makes updates to their system that all their members get to be part of, and they...
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Relationship
This year, Arcadia has just hit their maturity and hit their stride. They have always been very...
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Relationship, Product
Arcadia’s new products and features are very much aligned with where we need to be. That is an...
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Value
My ratings for Arcadia Analytics on specific things are low, but the product is still one of the...
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Relationship, Product
Arcadia Analytics needs more horsepower or resources or whatever. On the data side and the...
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Relationship
We are a little tough. Some of the feedback I have gotten is that if we are less experienced in...
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Loyalty
We picked up Arcadia Analytics. The two biggest things with Arcadia Analytics were one, integrating...
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Value
Things have changed with Arcadia over the last several years. We aren't paying for any add-ons. The...
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Loyalty, Value
I hate to give Arcadia low marks because their system is so expensive and valuable. However, I can't...
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Loyalty
I would like Arcadia's system to integrate with our EMR. We are waiting on a bidirectional data...
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Product, Value
I appreciate that Arcadia's system is the only system we have that allows us to see very transparent...
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Relationship, Operations
Arcadia is a good company. The training from Arcadia was good but not amazing. We are using the...
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Relationship
The involvement from executives at Arcadia was good at the beginning, but now, it is hit or miss. It...
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Loyalty, Product
One thing that vendors are trying to deliver today is seamless data integration, but nobody is doing...
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Culture, Loyalty
Arcadia Analytics appears to do everything Arcadia promised it would do. A customer implementing the...
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Relationship
Arcadia needs to improve their communication. They assume everyone speaks Arcadian and understands...
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Culture, Relationship, Operations
We are still in the implementation phase of Arcadia Analytics. We have not gone live yet, and that...
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Loyalty, Relationship
Arcadia’s project management team is very engaged and tries really hard to be an advocate for us; I...
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Culture, Relationship, Product, Value
We are a unique customer for Arcadia. The way that our billing functions has made it rather...
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Loyalty
We initally purchased Arcadia Analytics essentially because our leadership wanted to have a...
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Culture
We have had a lot of pain points with Arcadia Analytics. We have had a rocky ride over the last...
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Relationship
I wish that Arcadia had been more realistic in what they committed to doing. I wish they had been...
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Relationship
One thing that I wish Arcadia had done differently was customer support. The ongoing support and...
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Loyalty, Product
I would tell others looking at Arcadia Analytics to look very hard at what they need. Arcadia...
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Loyalty, Operations
When we made our buying decision, we did a whole matrix and scored the vendors, and Arcadia came out...
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Operations
As far as implementation goes, Arcadia's stance is that they will take whatever we give them from a...
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Culture, Relationship
Arcadia is a very strong vendor. Arcadia’s sales team was excellent, and that process was good. They...
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Relationship, Product
It is kind of tough to get enhancements to the product for the demographic we work with because we...
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Operations, Product
The strength of Arcadia Analytics is that the solution is very easy to use. Our providers really...
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Product
The product is not perfect. Where Arcadia could improve is the standardization of their connectors....
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Loyalty, Relationship
The issue with Arcadia’s support is the time to closure, but they are working on that. They are...
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Culture, Relationship
Arcadia is a partner. While they don't have everything solved, nobody does. And they are willing to...
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Loyalty, Relationship
I keep hearing about areas that Arcadia is exploring or partnerships they are looking to make that I...
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Product, Value
One of Arcadia's biggest benefits is that they allow the input of all our patient data into Arcadia...
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Loyalty, Relationship, Product
We were able to integrate Arcadia's solution with our EMRs really fast. We understand how to...
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Loyalty, Product
For what we are doing, Arcadia Analytics is enough, but because we have been able to aggregate data...
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Operations
The implementation documentation is hard to follow. It was a struggle to understand some of the...
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Culture, Relationship
I would recommend that Arcadia give us more clarity around what is next. I think we have done a...
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Relationship
One thing that is going really well with Arcadia is the support team that we have. I feel like we...
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Culture, Relationship
We love to play with new things, be innovative, and explore. Arcadia is really good about letting us...
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Operations
Picking up Arcadia Analytics takes quite a bit of orientation and training.
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Loyalty
With Arcadia Analytics, I ultimately am looking to reduce the number of clicks for my users. An...
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Relationship
With any issues that we have, I go directly to our Arcadia account executive, and they are...
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Product, Value
We run all of our care management out of Arcadia Analytics and can track the activities that are...
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Product, Value
A big priority for us was to improve quality. We always felt that we did well, but we weren't able...
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Relationship
The vendor has improved their proactivity. There was some turnover at first in who supported our...
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Loyalty, Relationship, Operations
Things are going well with Arcadia. There were initial challenges when we were going live, but since...
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Loyalty, Product
We have kept the use of the product internal to our centralized team. If we use the product in a...
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Loyalty, Product
The problem we have with Arcadia Analytics is that there isn't another solution on the market that...
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Relationship
Our relationship with the leadership at Arcadia is very good. They listen, even though we are one of...
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Relationship
It takes Arcadia a long time to resolve issues, but they listen to our prioritization of issues. We...
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Relationship, Value
The product is expensive, and it takes a lot of my team's time to make it valuable. I have a good...
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Relationship
Arcadia has worked hard recently to improve their internal processes, and we have seen improvements....
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Operations
Arcadia has highly overestimated their ability to complete work when we contract with them. Our...
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Loyalty, Product
The product has capabilities that we need, but how Arcadia implements them makes some things hard to...
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Operations
Overall, our implementation of the system could have gone better. The initial quality of the...
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Operations, Product
Arcadia's system is mostly intuitive. Its user interface is very easy to use, but we have to be...
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Loyalty
All things considered, Arcadia is pretty young as a company. They are proactive, and their executive...
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Relationship, Operations
Arcadia keeps many promises but not all. In terms of the promises that they are keeping, the core...
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Product, Value
From a cost perspective, we can manage all the cost-associated analytics on Arcadia Analytics....
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Product, Value
With Arcadia Analytics, we are finally getting some good traction with our business on a number of...
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Culture
Our improvement opportunities are really trying to get Arcadia to understand our business a bit...
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Value
On an absolute scale, Arcadia appears expensive, but then they also don't have much in the way of...
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Product
People need to make sure that the data they are sending across is clean. There is an expectation for...
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