Arcadia Analytics Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
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User Commentary
Value
Things have changed with Arcadia over the last several years. We aren't paying for any add-ons. The...
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Loyalty, Value
I hate to give Arcadia low marks because their system is so expensive and valuable. However, I can't...
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Loyalty
I would like Arcadia's system to integrate with our EMR. We are waiting on a bidirectional data...
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Product, Value
I appreciate that Arcadia's system is the only system we have that allows us to see very transparent...
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Relationship, Operations
Arcadia is a good company. The training from Arcadia was good but not amazing. We are using the...
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Culture, Relationship, Product, Value
We are a unique customer for Arcadia. The way that our billing functions has made it rather...
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Loyalty
We initally purchased Arcadia Analytics essentially because our leadership wanted to have a...
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Culture
We have had a lot of pain points with Arcadia Analytics. We have had a rocky ride over the last...
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Relationship
I wish that Arcadia had been more realistic in what they committed to doing. I wish they had been...
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Relationship
One thing that I wish Arcadia had done differently was customer support. The ongoing support and...
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Loyalty, Product
I would tell others looking at Arcadia Analytics to look very hard at what they need. Arcadia...
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Loyalty, Operations
When we made our buying decision, we did a whole matrix and scored the vendors, and Arcadia came out...
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Operations
As far as implementation goes, Arcadia's stance is that they will take whatever we give them from a...
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Culture, Relationship
Arcadia is a very strong vendor. Arcadia’s sales team was excellent, and that process was good. They...
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Relationship, Product
It is kind of tough to get enhancements to the product for the demographic we work with because we...
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Operations, Product
The strength of Arcadia Analytics is that the solution is very easy to use. Our providers really...
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Product
The product is not perfect. Where Arcadia could improve is the standardization of their connectors....
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Loyalty, Relationship
The issue with Arcadia’s support is the time to closure, but they are working on that. They are...
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Culture, Relationship
Arcadia is a partner. While they don't have everything solved, nobody does. And they are willing to...
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Loyalty, Relationship
I keep hearing about areas that Arcadia is exploring or partnerships they are looking to make that I...
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Product, Value
One of Arcadia's biggest benefits is that they allow the input of all our patient data into Arcadia...
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Loyalty, Relationship, Product
We were able to integrate Arcadia's solution with our EMRs really fast. We understand how to...
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Loyalty, Product
For what we are doing, Arcadia Analytics is enough, but because we have been able to aggregate data...
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Operations
The implementation documentation is hard to follow. It was a struggle to understand some of the...
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Culture, Relationship
I would recommend that Arcadia give us more clarity around what is next. I think we have done a...
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Relationship
One thing that is going really well with Arcadia is the support team that we have. I feel like we...
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Culture, Relationship
We love to play with new things, be innovative, and explore. Arcadia is really good about letting us...
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Operations
Picking up Arcadia Analytics takes quite a bit of orientation and training.
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Loyalty
With Arcadia Analytics, I ultimately am looking to reduce the number of clicks for my users. An...
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Relationship
With any issues that we have, I go directly to our Arcadia account executive, and they are...
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Product, Value
We run all of our care management out of Arcadia Analytics and can track the activities that are...
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Product, Value
A big priority for us was to improve quality. We always felt that we did well, but we weren't able...
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Relationship
The vendor has improved their proactivity. There was some turnover at first in who supported our...
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Loyalty, Relationship, Operations
Things are going well with Arcadia. There were initial challenges when we were going live, but since...
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Loyalty, Product
We have kept the use of the product internal to our centralized team. If we use the product in a...
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Loyalty, Product
The problem we have with Arcadia Analytics is that there isn't another solution on the market that...
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Relationship
Our relationship with the leadership at Arcadia is very good. They listen, even though we are one of...
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Relationship
It takes Arcadia a long time to resolve issues, but they listen to our prioritization of issues. We...
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Relationship, Value
The product is expensive, and it takes a lot of my team's time to make it valuable. I have a good...
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Relationship
Arcadia has worked hard recently to improve their internal processes, and we have seen improvements....
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Operations
Arcadia has highly overestimated their ability to complete work when we contract with them. Our...
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Loyalty, Product
The product has capabilities that we need, but how Arcadia implements them makes some things hard to...
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Operations
Overall, our implementation of the system could have gone better. The initial quality of the...
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Operations, Product
Arcadia's system is mostly intuitive. Its user interface is very easy to use, but we have to be...
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Loyalty
All things considered, Arcadia is pretty young as a company. They are proactive, and their executive...
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Relationship, Operations
Arcadia keeps many promises but not all. In terms of the promises that they are keeping, the core...
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Product, Value
From a cost perspective, we can manage all the cost-associated analytics on Arcadia Analytics....
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Product, Value
With Arcadia Analytics, we are finally getting some good traction with our business on a number of...
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Culture
Our improvement opportunities are really trying to get Arcadia to understand our business a bit...
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Value
On an absolute scale, Arcadia appears expensive, but then they also don't have much in the way of...
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Product
People need to make sure that the data they are sending across is clean. There is an expectation for...
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Loyalty, Product
In general, people don't realize how complicated something like Arcadia Analytics is or how long it...
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Product, Value
I don't think that we have everything we need to achieve our current goals, but I don't think that...
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Relationship
Arcadia is one of our favorite vendors because they are very reasonable and easy to work with. We...
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Relationship
Arcadia tries to partner with their customers, and they have come together with us to help us solve...
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Value
In the past, the vendor avoided nickel-and-diming us, but lately, they haven't been avoiding that as...
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Relationship, Operations, Product
Arcadia's lack of documentation and a basic understanding of the software development lifecycle is...
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Relationship, Value
Our usage of front-end analytics across our network has been increasing. We have been able to align...
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Loyalty
During the system selection process, I don't know who talked to whom, but a lot of things were...
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Relationship
Arcadia regularly misses their due dates. That is a point of frustration within the vendor's client...
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Value
Arcadia doesn’t nickel-and-dime any more than any other vendor. In fact, Arcadia does it less than...
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Product
The predictive analytics aspect of the product and things of that nature are great. We use the...
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Relationship, Product
We would like Arcadia to provide their clients with more assistance when it comes to data...
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Loyalty
We haven't really thought about the future much. We are dwelling on the current implementation....
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Relationship
Things have been getting better with Arcadia. We made some waves and got some executive attention....
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Operations
It is hard to get training scheduled with Arcadia. It is very evident that they don't have a...
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Product
Once the data is in, validated, and running through Arcadia’s algorithms and AI engines, the product...
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Relationship, Product
Arcadia’s testing methodology is always in flux. A lot of their processes are always evolving either...
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Operations, Product
Arcadia’s methodology around upgrades is a work in progress. They did the last upgrade without...
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Relationship, Value
I would buy the product again, but I would be much more attuned to working with Arcadia. I know the...
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Operations
Arcadia’s implementation staff is fabulous. We have had excellent service. We had some turnover on...
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Relationship, Product
If the data is not stable or if the mappings are not appropriate, then the product sort of breaks...
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Product
Arcadia Analytics is a very intuitive platform. The vendor does a good job. Their stuff is on par...
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Product
We still have a lot of holes in Arcadia Analytics. We still have a lot of other systems we need to...
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Operations
I would tell a friend looking at Arcadia to take the number of resources they need to implement and...
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Relationship
From what I have observed, Arcadia’s customer support and technical teams have dwindled compared to...
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Relationship
The technology in Arcadia Analytics is good, but we are not getting the necessary support from...
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Loyalty
Our organization purchased from Arcadia because they were recommended by a partner at the time. Our...
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Loyalty
Our organization switched from the vendor we had previously to Arcadia, so Arcadia is not our first...
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Relationship, Product
The use and feasibility of Arcadia’s product are pretty good. We just haven’t been able to...
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Operations
One challenge with the integration is Arcadia takes a variety of data sources, and they work very...
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Relationship, Operations
Arcadia has made some big improvements with their upgrades over the last year. They have better...
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Relationship, Operations
Arcadia does a good job in terms of providing the resources for us to be able to educate ourselves....
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Loyalty, Product
We have a variety of data sources in a large number of markets, and Arcadia's system allows us to...
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Loyalty, Relationship, Product
A large part of Arcadia’s client base is focused on provider-based ACOs, so fully owned provider...
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Loyalty, Product
Arcadia has made a lot of progress in their data-management function and the reliability of the...
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Product
In terms of being able to integrate external data, the product has given us the ability to actually...
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Product
The way the vendor designed the database is perfectly good as far as the data warehouse goes. I...
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Culture, Relationship
The service line agreement stated that support was supposed to be provided within a certain period...
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Culture, Relationship, Value
With Arcadia, the continuity of their leadership involvement has been a problem. It usually takes a...
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Product
We have had access problems for the last several upgrades where we couldn't get into the databases...
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Relationship, Operations
The vendor launched their learning modules, so we do have the ability to self-service learn. Arcadia...
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Loyalty
We decided to move away from Arcadia because we have better control of the data when we own it and...
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Relationship, Operations
The vendor has been very up front about the fact that they have really struggled to implement their...
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Relationship
We have to repeat the same talks over and over again before the vendor actually pulls in the right...
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Loyalty
The console mapper is out now. That is a critical functionality that we have been wanting for a long...
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Loyalty
When we needed to do a project, we went with established vendors who had been around. I think we...
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Loyalty, Product, Value
The product breaks a lot, and it drives me crazy. We have outages all the time. The vendor is trying...
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Relationship
Our contact people are awesome, and they are trying to do the right thing, but they just can't do...
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Loyalty, Product
The Arcadia population health platform is the cornerstone of our strategy to manage and drive...
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Relationship
Our requests don’t get back to Arcadia. We have been very transparent about them doing poor...
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Product
The product’s user interface is pretty easy, but when it comes to taking in the claims from...
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Relationship
Arcadia has a person who meets with us but doesn't actually understand any of the technical...
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Product
We have a very robust analytics group that does a lot of data validation, but every time they go to...
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Relationship, Operations
Sometimes Arcadia does upgrades and doesn't inform us, or they do upgrades and break everything...
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Product
Arcadia Analytics is a very complex system with filtering, and we have never been able to train our...
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Culture, Loyalty, Relationship
When we started hollering that we were unhappy and wanted to leave our contract with Arcadia, they...
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Relationship
The problem with Arcadia is the longstanding issue that it is a very siloed company, so if we have a...
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Relationship, Product
For Arcadia Analytics, we still have a couple of locations without complete integration yet. We are...
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Loyalty
There is still room for improvement in Arcadia’s promises. They have a desktop product that is...
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Relationship, Product
We would like the vendor to read their own manual and see what is really in it because what our IT...
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Operations
The ongoing training from Arcadia is not very hands on. There are some online things we can do, but...
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Product
Our locations have gotten to the point where they can run their own reports because we dumbed down...
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Relationship
Arcadia is willing to talk to us. They never turn us down. Their actual ability to execute is what...
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Loyalty, Value
Arcadia Analytics costs a pretty penny, but we would still recommend it. It is better than a lot of...
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Operations
We have been working with Arcadia for a few years. Our initial implementation was quite limited in...
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Relationship, Product
We have had inconsistencies in the past around data management when data comes in and out of our...
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Relationship
Arcadia’s processes are very poor in ensuring customer issues, questions, and requirements are...
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Relationship
When we submit a ticket to the online portal support, we get an automated response and then...
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Product
With Arcadia Analytics, we bring in a bunch of disparate data, and the vendor aggregates it and...
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Loyalty, Operations, Product
One point of frustration with Arcadia Analytics is in the onboarding of data. I have been in the...
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Loyalty
We are replacing Arcadia Analytics because it has not been reliable for the last few years and has...
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Operations
At one point, we weren't ready to upgrade to a new version of the product. We discussed things with...
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Relationship
Arcadia strives to do what they claim they are going to do. The vendor comes through.
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Relationship
We always get great customer service from Arcadia via direct emails, and then we have meetings.
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Operations, Product
There is a huge learning curve with Arcadia Analytics. The infrastructure has to be set up for the...
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Value
Arcadia is charging for every upgrade and every version now. The base fee for the tool is expensive,...
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Operations, Product
The upgrade Arcadia did recently was very difficult, given all the challenges they had with a unique...
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Product
Arcadia Analytics is one of the few interfaces that allows interaction between a clinical tool and...
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Relationship
Arcadia hired good staff, but at times, they might be a little overextended. The customer support...
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Relationship
We would like to see Arcadia improve their turnaround time. Even high-priority issues and escalated...
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Relationship
We have a customer success manager from Arcadia. We have regular meetings scheduled with them, so we...
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Culture, Loyalty, Relationship
Our account manager from Arcadia is pretty poor in their outreach and in proactively addressing...
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Loyalty, Product
We have access to the data warehouse, and our team has to go in and develop tools against all of the...
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Relationship
We rated Arcadia really well on engagement with their executive team because we do have quite...
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Relationship, Operations
Arcadia Analytics was well implemented at our organization. But right out of the gate, we recognized...
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Loyalty
We continue to have long-term challenges with Arcadia Analytics to the point that we are evaluating...
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Loyalty, Product
Arcadia has a web application, and that is challenging. For the end user, it has very slow...
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Product
Unfortunately, because Arcadia’s primary membership information isn’t correct, we have to use a data...
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Relationship, Operations, Product
When we upgrade practices or change EMRs, it takes a very long time to get the work through the...
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Loyalty, Operations, Product
Arcadia has a learning management system that is useful for some of its reporting tools. It is...
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Relationship, Product
Arcadia has a lot of great tools to work with. They are very helpful when it comes to managing...
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Relationship, Product
Arcadia has had some issues with single sign-on and upgrades.
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Relationship
Support is one of Arcadia’s strong suits. I can get in touch with the vendor anytime I need to.
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Product, Value
We can always do a lot more with Arcadia Analytics, but even in the limited ways we are using it, we...
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Relationship
I have an excellent project manager who makes sure that Arcadia keeps their promises. The vendor...
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Operations
We had some training for Arcadia Analytics, and it was pretty good. However, the training is a rare...
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Relationship, Product
Arcadia Analytics is the best tool on the market, but people just have to know whether they are...
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