Arcadia Risk Navigator Plus Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Product
Arcadia Risk Navigator Plus is decent at identifying care gaps. There are still opportunities, and...
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Relationship
Our relationship with Arcadia is good. They are also good in the support area if things need to be...
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Product
What I would tell others about Arcadia would be probably mostly good things. It depends on what an...
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Product
We utilize Arcadia Risk Navigator Plus for a variety of things in our population health work. We...
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Loyalty, Product
The challenge that we have is that the product is not great for the things that we are using it for....
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Operations
Arcadia Risk Navigator Plus was promoted really well. Arcadia did a nice job of selling and...
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Relationship, Product, Value
We don't just sit stagnant when things in Arcadia Risk Navigator Plus don't work. If specific...
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Product, Value
Arcadia Risk Navigator Plus does not fit the critical mass of providers. It works for a certain...
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Relationship, Product
We have had numerous challenges with the underlying data that feeds into Arcadia Risk Navigator...
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Culture, Loyalty
Arcadia promised us a particular tool that was going to be a desktop solution for Arcadia Risk...
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Product, Value
Using Arcadia Risk Navigator Plus, we can share real-time clinical insights with providers at the...
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Product
We use Arcadia Risk Navigator Plus for different attributions across our different payers. As part...
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Loyalty, Product
Arcadia replaced a couple of different tools. There were definitely some enhancements along the way....
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Loyalty, Product
We have a lot of growing needs, but for the most part, the Arcadia Risk Navigator Plus product is...
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Product, Value
Accuracy, coding, and overall compliance have all been good outcomes of Arcadia Risk Navigator Plus....
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Relationship
We use one support mechanism for requesting assistance from Arcadia. I can also contact members of...
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Loyalty, Product
Arcadia Risk Navigator Plus could improve the write-back process to the various systems. If an...
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Product, Value
The biggest limitation of the solution is that it has to keep up with what is going on in the...
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Loyalty, Product
Arcadia Risk Navigator Plus is a little simplistic, but it is a little confusing at the same time....
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Relationship, Operations
We definitely see delays with rolling things out, but at least they do get rolled out. We are...
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Loyalty, Product
A lot of what we do is based on risk scores. If we don't have the full suite of underlying data to...
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Product, Value
An outcome that the product has helped us achieve is monitoring underperforming clinics or providers...
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Product, Value
We had a big coding documentation improvement goal this year, and we achieved that goal; that...
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Operations
Arcadia’s training program was not super formal. They have really formalized it, and that has been...
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Relationship
Once we got Arcadia’s attention about something that was broken in their solution, we started making...
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Operations, Product, Value
It takes a lot of additional training to learn how to leverage the reporting correctly in Arcadia...
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Loyalty, Product
Some things in Arcadia Risk Navigator Plus are not functioning properly because no one is really...
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Value
Arcadia is a very expensive vendor, and the product’s design requires having connections with...
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Relationship
When we needed Arcadia’s help with something that was broken in their product, it took a very long...
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Value
The outcomes we have seen from using Arcadia Risk Navigator Plus are a return from an accuracy...
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Culture, Relationship
Arcadia is really good at setting expectations, but people don't always listen. Arcadia is patient...
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Product, Value
In general, Arcadia Risk Navigator Plus is decent. It shows us the gaps that we need to address, and...
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Product
Sometimes, Arcadia will start a new module in the system instead of continuing to optimize an...
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Product
As with all applications, we need to make sure that the system is presenting our data the way we...
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Relationship
Arcadia is usually pretty responsive to custom requests, and they are decently responsive when it...
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