Arcadia Risk Navigator Plus Commentary
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Subject Expert
Bradley Hunter
SRU Manager
Commentary Summary
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User Commentary
Product
We use Arcadia Risk Navigator Plus for different attributions across our different payers. As part...
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Loyalty, Product
Arcadia replaced a couple of different tools. There were definitely some enhancements along the way....
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Loyalty, Product
We have a lot of growing needs, but for the most part, the Arcadia Risk Navigator Plus product is...
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Product, Value
Accuracy, coding, and overall compliance have all been good outcomes of Arcadia Risk Navigator Plus....
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Relationship
We use one support mechanism for requesting assistance from Arcadia. I can also contact members of...
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Loyalty, Product
Arcadia Risk Navigator Plus could improve the write-back process to the various systems. If an...
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Product, Value
The biggest limitation of the solution is that it has to keep up with what is going on in the...
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Loyalty, Product
Arcadia Risk Navigator Plus is a little simplistic, but it is a little confusing at the same time....
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Relationship, Operations
We definitely see delays with rolling things out, but at least they do get rolled out. We are...
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Loyalty, Product
A lot of what we do is based on risk scores. If we don't have the full suite of underlying data to...
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Product, Value
An outcome that the product has helped us achieve is monitoring underperforming clinics or providers...
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Product, Value
We had a big coding documentation improvement goal this year, and we achieved that goal; that...
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Operations
Arcadia’s training program was not super formal. They have really formalized it, and that has been...
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Relationship
Once we got Arcadia’s attention about something that was broken in their solution, we started making...
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Operations, Product, Value
It takes a lot of additional training to learn how to leverage the reporting correctly in Arcadia...
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Loyalty, Product
Some things in Arcadia Risk Navigator Plus are not functioning properly because no one is really...
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Value
Arcadia is a very expensive vendor, and the product’s design requires having connections with...
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Relationship
When we needed Arcadia’s help with something that was broken in their product, it took a very long...
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Value
The outcomes we have seen from using Arcadia Risk Navigator Plus are a return from an accuracy...
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Culture, Relationship
Arcadia is really good at setting expectations, but people don't always listen. Arcadia is patient...
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Product, Value
In general, Arcadia Risk Navigator Plus is decent. It shows us the gaps that we need to address, and...
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Product
Sometimes, Arcadia will start a new module in the system instead of continuing to optimize an...
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Product
As with all applications, we need to make sure that the system is presenting our data the way we...
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Relationship
Arcadia is usually pretty responsive to custom requests, and they are decently responsive when it...
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Culture, Relationship
Arcadia doesn't keep their promises relating to delivery timelines and capabilities, but I don't...
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Operations, Product
The challenge with Arcadia Risk Navigator Plus is that our team wasn't trained well enough to know...
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Product
Arcadia Risk Navigator Plus is one of the easiest tools that we have used. It is really simple, and...
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Loyalty, Relationship
The vendor does a pretty good job of understanding what their customers' needs are and moving those...
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Relationship
One challenge with the vendor's people is that their turnaround time for issues is too long. It is...
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Operations
It is really hard for us to understand Arcadia Risk Navigator Plus. It is a complex system, and we...
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Operations, Product
Arcadia comes out with new technology, but that technology doesn't always meet our needs. One pain...
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