Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
A top reason that we contracted with Arcadia was their ability to report on quality performance. But...
Login or Create an Account to see details.
The vendor does not really provide training. It is very self-service. Arcadia will throw a user...
Login or Create an Account to see details.
I would give the vendor a higher grade for integration, but they don't offer outbound interfaces....
Login or Create an Account to see details.
The product itself is relatively good. It is a little clunky. It has a lot of filters, but that...
Login or Create an Account to see details.
The vendor’s customer service is very poor. The vendor only works through their ticketing system....
Login or Create an Account to see details.
There were potential breaches of the product, and that information did not reach us. There are...
Login or Create an Account to see details.
One of our executives had to contact the vendor's executives because of some problems we were...
Login or Create an Account to see details.
It seems any time we ask for something, like a change management request, the vendor has a flat fee...
Login or Create an Account to see details.
Arcadia.io is more like a partner than a vendor. We have a great supporting account team. The vendor...
Login or Create an Account to see details.
Arcadia.io absolutely continues to innovate. We just took a major upgrade that brought us a lot of...
Login or Create an Account to see details.
There is a lot to like about the product. We vetted a lot of other vendors, but we decided on...
Login or Create an Account to see details.
The vendor has good initial training and great documentation. We can teach ourselves a lot with that...
Login or Create an Account to see details.
The product can be challenging to use. That is one reason that we haven't rolled it out to a lot of...
Login or Create an Account to see details.
We haven't received much proactive service from the vendor, but we have seen it. The vendor gave us...
Login or Create an Account to see details.
I would recommend the product to others because of the service that we have received from the...
Login or Create an Account to see details.
A year ago, I would have described our relationship with Arcadia.io as fraught. Today, we are in a...
Login or Create an Account to see details.
We recently considered leaving Arcadia.io, and there was one vendor who was a strong competitor. We...
Login or Create an Account to see details.
At times, we have seen long delays in Arcadia.io's responsiveness to outstanding tickets or quality...
Login or Create an Account to see details.
We had a long and painful initial implementation with Arcadia.io. The responsibility for that was on...
Login or Create an Account to see details.
Arcadia.io has not been particularly proactive in offering training. They are kind of reactive. My...
Login or Create an Account to see details.
I have developed a pretty positive relationship with an executive at Arcadia.io. That executive...
Login or Create an Account to see details.
Things improved for us in working with Arcadia.io once we clarified our expectations about our...
Login or Create an Account to see details.
Our organization is successful, and part of the credit is due to Arcadia.io because their platform...
Login or Create an Account to see details.
Arcadia.io keeps promises 99% of the time. Obviously, there are things that we have to work out, but...
Login or Create an Account to see details.
In terms of getting payer feeds into a usable, normalized data condition, interoperability is one of...
Login or Create an Account to see details.
When we have to add more physicians to the system or add an additional business segment, Arcadia...
Login or Create an Account to see details.
I have contact information for a couple of Arcadia.io’s leaders. If I need them, we are on the phone...
Login or Create an Account to see details.
Arcadia Analytics is not part of our long-term plans due to the issues that we have been having with...
Login or Create an Account to see details.
Arcadia Analytics does what the vendor says it does, but there are issues. I get a lot of complaints...
Login or Create an Account to see details.
Arcadia.io has a learning site for training that is very, very limited. The site doesn’t really have...
Login or Create an Account to see details.
We have an Arcadia.io account manager who is fantastic and will bring things up the chain for us. If...
Login or Create an Account to see details.
My pessimistic side says that we are getting what we pay for with Arcadia Analytics. Our contract...
Login or Create an Account to see details.
Arcadia.io has improved and expanded the website a lot. I have seen a big improvement in the portal....
Login or Create an Account to see details.
At this point, I can’t think of anything Arcadia.io could do to improve. They are doing a pretty...
Login or Create an Account to see details.
In the next year, I am assuming that Arcadia.io is going to expand the directory and that they are...
Login or Create an Account to see details.
When Arcadia Analytics works, it works well, but it is falling short of some of our needs....
Login or Create an Account to see details.
We are struggling with Arcadia.io getting the basic technology in place before we can look for...
Login or Create an Account to see details.
Arcadia.io’s customer service is delayed in terms of responses unless the issue is critical. We have...
Login or Create an Account to see details.
Arcadia.io struggles with accurate updates. The vendor’s documentation is lacking. Arcadia.io does...
Login or Create an Account to see details.
If I were starting over, I would replace Arcadia Analytics and bring a lot of the algorithms and...
Login or Create an Account to see details.
Arcadia.io is a very talented group. Our organization may just be beyond the vendor’s sweet spot. I...
Login or Create an Account to see details.
Arcadia.io offers training. When requested, the vendor brings their subject matter experts to...
Login or Create an Account to see details.
There are some intricacies involved in how the data can be grouped and analyzed that are not...
Login or Create an Account to see details.
At a lot of our sites, the users have been really slow to adopt the tool and begin to at least try...
Login or Create an Account to see details.
The web interface for the end user is pretty nice, and they can see some things in there. But there...
Login or Create an Account to see details.
Arcadia.io did a pretty good job with their user manual. When users log in to the web platform, it...
Login or Create an Account to see details.
We wanted to use Arcadia Analytics to close gaps in care. Arcadia Analytics uses information that is...
Login or Create an Account to see details.
We haven't really seen any new technology since we went live, and Arcadia.io has not really done a...
Login or Create an Account to see details.
Arcadia.io is our vendor. We have signed a contract. We are in bed together. We are married now. I...
Login or Create an Account to see details.
Every person at Arcadia.io is readily available to us, which is also the piece that makes things so...
Login or Create an Account to see details.
In its optimal state, I do believe with all of my heart that the platform can be used to drive...
Login or Create an Account to see details.
At this point, I would not recommend Arcadia Analytics. My experience with Arcadia.io has been so...
Login or Create an Account to see details.
I am investing a lot of my life, time, energy, and effort into a tool that doesn't always work. This...
Login or Create an Account to see details.
We had an implementation team that came on that was so wonderful but faded off into the sunset....
Login or Create an Account to see details.
Arcadia.io has a very poor support model. When we open support tickets or have requests for things...
Login or Create an Account to see details.
When I get on the phone with some of the higher-ups at Arcadia.io, I feel like they say what it...
Login or Create an Account to see details.
When Arcadia.io is promoting their product and marketing it, they say they can take data from our...
Login or Create an Account to see details.
This year was rough from a customer-service standpoint, and some of the things that we worked on...
Login or Create an Account to see details.
The best thing Arcadia.io does is the EMR connection. The connectivity to outside data sources is...
Login or Create an Account to see details.
We had multiple failures when we upgraded that delayed things, caused us to rework measures, and...
Login or Create an Account to see details.
We have had issues with our measure selections, point allocations, benchmarks, and baselines....
Login or Create an Account to see details.
Whether Arcadia keeps their promises depends on the situation. There has been some functionality...
Login or Create an Account to see details.
We have had a fantastic implementation team. I would definitely recommend Arcadia.
Login or Create an Account to see details.
We are going through an upgrade now. It has been a challenge, but Arcadia.io has been up front and...
Login or Create an Account to see details.
Arcadia.io provided sufficient flexibility for different contracts and health center sites. That is...
Login or Create an Account to see details.
We have really struggled with the solution's latest upgrade because we have had a pretty significant...
Login or Create an Account to see details.
One good thing about our engagement with Arcadia.io has been that we have insight meetings with...
Login or Create an Account to see details.
We are still struggling to get to a place where we can see tangible outcomes. We use Arcadia...
Login or Create an Account to see details.
The solution's front-end interface is pretty user friendly. It has the ability to share reports....
Login or Create an Account to see details.
The vendor could work on getting their version cycles implemented on the dates that they commit to...
Login or Create an Account to see details.
The vendor has a fantastic ability to listen to what we need, and they are willing to develop parts...
Login or Create an Account to see details.
Our non-technical users use analytics to procure information. The solution's front end is really...
Login or Create an Account to see details.
When we implemented the solution, we didn't feel like we had the vendor's at-the-elbow support. We...
Login or Create an Account to see details.
I wouldn't say that the vendor is quite over promising and under delivering. It feels more like they...
Login or Create an Account to see details.
We have the ears of the vendor's executives, but the things that we tell them don't seem to stick. I...
Login or Create an Account to see details.
End users who leverage the solution are capable of using it, but we would like to have more...
Login or Create an Account to see details.
Arcadia.io has been a strong partner in terms of supporting us, staying current, and being proactive...
Login or Create an Account to see details.
We have been able to pull together our claims and clinical data into a single repository, and that...
Login or Create an Account to see details.
When software companies roll out an update, it is ambitious. It looks like they don't have all their...
Login or Create an Account to see details.
There is limited competition in the population health space, so right now, we are sort of stuck. If...
Login or Create an Account to see details.
Sometimes the vendor pushes data to production without our thumbs-up, and that is certainly an...
Login or Create an Account to see details.
Arcadia.io has a train-the-trainer model, so they don’t really engage in much training. However,...
Login or Create an Account to see details.
Arcadia.io is really forward thinking about interoperability and partnerships with other vendors. We...
Login or Create an Account to see details.
Arcadia.io delivers on promises. They deliver healthcare analytics to us. However, the customer...
Login or Create an Account to see details.
We use a couple of modules that are completely unintuitive and really unhelpful. The rest of the...
Login or Create an Account to see details.
I like our account manager. They are receptive to what we need and as helpful as they can be.
Login or Create an Account to see details.
Arcadia.io has some promising platforms, and we are really interested in maximizing the options that...
Login or Create an Account to see details.
We have had some bumps in the road with setting up quality initiatives, metrics, and standardized...
Login or Create an Account to see details.
The vendor didn't have much formalized training. They described their process as a train-the-trainer...
Login or Create an Account to see details.
The system required a lot more work than expected on our part to use and maximize. We believed that...
Login or Create an Account to see details.
The solution's reporting side generally doesn't provide what the vendor says that it will. The...
Login or Create an Account to see details.
We received executive involvement for a while after we started with the product, but we haven't...
Login or Create an Account to see details.
We want to group some things from our EMR vendor together with Arcadia Analytics. If we have to wait...
Login or Create an Account to see details.
When we are documenting an interaction with patients, it is saved onto the main screen. We can’t...
Login or Create an Account to see details.
From ongoing management, there are some delays with timelines. We eventually get things, but the...
Login or Create an Account to see details.
I like the way Arcadia Analytics risks code patients and creates impact scores and reports on the...
Login or Create an Account to see details.
We hire staff regularly and would like to do training, but Arcadia doesn’t give us a training...
Login or Create an Account to see details.
Things have been challenging lately with Arcadia.io. They have acknowledged the challenges and...
Login or Create an Account to see details.
The product is sticky. If I decided to pull it out, I would have a massive amount of work. If I...
Login or Create an Account to see details.
With the recent upgrade, there have been quality-control issues. The downstream effect has caused a...
Login or Create an Account to see details.
The vendor is constantly enhancing their platform and their analytics to target end users.
Login or Create an Account to see details.
The vendor is constantly evaluating their platform and the needs of their customers. They aggregate...
Login or Create an Account to see details.
When we have had issues, the vendor's top-level executives have gotten involved to help us. I would...
Login or Create an Account to see details.
Arcadia Analytics is a population health tool that gives us modules that our providers and internal...
Login or Create an Account to see details.
The vendor is very good at implementing their technology. However, when an organization is...
Login or Create an Account to see details.
We are having issues with real-time data right now. It takes a really long time to process...
Login or Create an Account to see details.
Right now, the solution's functionality is low for us. But we are waiting on an upgrade that is...
Login or Create an Account to see details.
The vendor has a very lean operation on the Arcadia Analytics' side. That is great for long-term...
Login or Create an Account to see details.
We have had to fight for executive involvement from the vendor, but they will bring in their...
Login or Create an Account to see details.
The system's overall, normalized data set is super helpful for our organization. We obviously had a...
Login or Create an Account to see details.
Our main issue with the vendor right now is that our organization has a huge volume of data that is...
Login or Create an Account to see details.
We haven't had any problems, and the vendor has added some great functionality. The vendor added...
Login or Create an Account to see details.
Sometimes, support issues take longer than expected to get resolved. The vendor's overall...
Login or Create an Account to see details.
On the integration side, the vendor has gotten more proactive on their claims data feeds to identify...
Login or Create an Account to see details.
I have been surprised with how well the folks at Arcadia handle our account. We set a price, and...
Login or Create an Account to see details.
Arcadia said we would go live in 90 days from contract signing. However, it was closer to a year. I...
Login or Create an Account to see details.
I have a great relationship with Arcadia. I can speak to the executives of the company anytime I...
Login or Create an Account to see details.
Arcadia Analytics is a flexible and configurable system. It collects data from a myriad of...
Login or Create an Account to see details.
We are struggling with our training for this system. The vendor's training feels like a glorified...
Login or Create an Account to see details.
When we did our RFP, we liked Arcadia.io's culture the best. They have good people.
Login or Create an Account to see details.
Arcadia.io has been talking about a lot of really interesting things that will be in their new...
Login or Create an Account to see details.
Another vendor's system has a little more actuarial heft around utilization statistics, the cost of...
Login or Create an Account to see details.
We are integrating a lot more than just our population health data. That data is good but not...
Login or Create an Account to see details.
The Arcadia system is an advanced, market-leading product that has delivered for us over the past...
Login or Create an Account to see details.
Data tables are useful. We have built some SQL models and other dashboards. We run the data through...
Login or Create an Account to see details.
Arcadia Analytics is really good at aggregating data from different systems as well as resurfacing...
Login or Create an Account to see details.
Arcadia Analytics is highly interoperable. Its whole purpose is to be interoperable.
Login or Create an Account to see details.
Some of the navigation in Arcadia Analytics is a little bit clunky. That probably has something to...
Login or Create an Account to see details.
Arcadia.io has a very smart group of people building an analytics platform. Arcadia.io is very in...
Login or Create an Account to see details.
Arcadia.io needs to be a little more on the ground on the primary care side because that is where...
Login or Create an Account to see details.
Arcadia.io doesn't nickel-and-dime. They have been pretty good with us. We are long-term customers,...
Login or Create an Account to see details.
The system works as well as it had been promoted to work. Once the system was in, it was really...
Login or Create an Account to see details.
The ongoing support is good. Arcadia.io is fairly consistent with their support. Sean, the CEO, does...
Login or Create an Account to see details.
Since we got the system, the revenue cycles in our organization have increased significantly because...
Login or Create an Account to see details.
I would have rated Arcadia.io higher for their proactive service a couple of years ago. I don't know...
Login or Create an Account to see details.
At one point, we merged with another organization that was using a product other than Arcadia...
Login or Create an Account to see details.
We are fully committed to Arcadia.io at this point. They are critical and key for us to get to where...
Login or Create an Account to see details.
Arcadia.io is hyperfocused on value-based care, risk, and how to be successful in that space....
Login or Create an Account to see details.
Arcadia Analytics gave us good bang for our buck a few years ago. Then things got a bit out of whack...
Login or Create an Account to see details.
Every month, we had issues with claims loading accurately and quickly. I had a lot of concerns with...
Login or Create an Account to see details.
We had a really good relationship with Arcadia for a couple of years, and then it went south. One...
Login or Create an Account to see details.
We were really uncomfortable with our enterprise data warehouse for population health. Arcadia...
Login or Create an Account to see details.
Featured Reports
Preferences