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Arcadia Analytics Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Interfacing and Integration
With integration, the vendor was willing to try and give it a shot. I don’t think that the vendor...
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Director
Functionality and Upgrades
The vendor’s analytics far exceed anything I have seen from other vendors. We have had a lot of...
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Director
Functionality and Upgrades
The product offers more than we are able to do with it. The vendor is operating on a higher level...
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Director
Service and Support
I am a very needy customer, and the vendor has made scalable enhancements for me. If I have any...
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Director
Relationship
Sometimes there is a lot going on. The vendor has high goals, and they are always meeting those...
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Director
Service and Support
During COVID-19, the vendor actually tried to do more for us than we were able to even take on. They...
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Director
Future Outlook
The vendor is part of my long-term plans. We just changed EMRs, so there is some talk of...
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Director
ROI / Cost (care and feeding)
The vendor doesn’t nickel-and-dime. I am a very needy client because I don’t have a ton of network...
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Director
Implementation and Training
Training is probably an area where clients struggle with really identifying. Identifying intentions...
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Director
Relationship
We are in a low spell regarding our overall satisfaction. It probably couldn’t get much lower. I...
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Director
ROI / Cost (care and feeding)
As far as charging goes, I think a lot of things that Arcadia originally tried to charge us for got...
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Director
Implementation and Training
I think what is really driving the score lower with the implementation of Arcadia is just the fact...
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Director
Relationship
Working with Arcadia has been really good. I have very much enjoyed that. A collaborative and...
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Director
Implementation and Training
We have Arcadia's population health software. The vendor has helped us implement the solution both...
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Director
Service and Support
The vendor has been very responsive during COVID-19, especially in helping practices figure out...
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Director
Implementation and Training
Arcadia is figuring out their standard approach to implementations. If there were some consistency...
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Director
Functionality and Upgrades
A bunch of enhancements are coming that will make our workflows more seamless and fill gaps. Some...
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Director
Future Outlook
Arcadia is building their internal foundation. That is great for them. They have scaled quite a bit...
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Director
Functionality and Upgrades
The Arcadia system has a strong understanding of value-based care from the contract level down to...
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VP/Other Executive
Functionality and Upgrades
Arcadia Analytics’ UI is really easy to navigate. The only challenge is the utilization and cost...
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VP/Other Executive
Functionality and Upgrades
I didn’t purchase Arcadia Analytics just for the UI. I purchased it for the Foundry database too,...
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VP/Other Executive
Interfacing and Integration
The vendor is meeting our integration needs. The issue really comes back to their timeliness. But...
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VP/Other Executive
Service and Support
The ongoing support from the vendor has been absolutely phenomenal. The vendor’s people respond very...
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VP/Other Executive
Service and Support
I have a dedicated implementation manager who I have calls with regularly, so we are integrated with...
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VP/Other Executive
ROI / Cost (care and feeding)
I would say that we have highly received our money’s worth. My hesitation is around the care...
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VP/Other Executive
Implementation and Training
We have been really fortunate on the training side. We haven’t had any concerns around training on...
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VP/Other Executive
Implementation and Training
We have a great support team and great training because part of the implementation is training. But...
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VP/Other Executive
Functionality and Upgrades
The software doesn’t have any glitches. We don’t have access issues with the software. I am not a...
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VP/Other Executive
Functionality and Upgrades
I suspect that the vendor isn’t going to be able to move quickly enough to deliver everything we...
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VP/Other Executive
Functionality and Upgrades
We were very clear going into our contract that our two highest priorities were to improve our risk...
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VP/Other Executive
Other Observations & Comments
We are still working on the implementation. We have a lot of EMRs set up, so we are trying to get...
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VP/Other Executive
Implementation and Training
I am a big believer in repeatable processes and in documenting processes. I think one thing that...
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VP/Other Executive
Other Observations & Comments
One issue we have is that there are still some EMRs that we are trying to connect to. We are trying...
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VP/Other Executive
Service and Support
Arcadia.io definitely has some really smart people, but they don't often tell us what the other...
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VP/Other Executive
Functionality and Upgrades
The data curation is going really well. I have done some recent analysis because I wanted data from...
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VP/Other Executive
Other Observations & Comments
There are a lot of unknowns with Arcadia in terms of whether they get bought or sold. As long as no...
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VP/Other Executive
Other Observations & Comments
I don't know that we have had a time when we have had to call the vendor for support. We have a...
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COO
Service and Support
Arcadia did offer some COVID-19 outreach lists and some analytics. They built outreach messaging for...
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COO
Functionality and Upgrades
Arcadia has a lot of really powerful tools, but there is a solid investment that we need to make in...
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Manager
Other Observations & Comments
We had to put in a change request about a misunderstanding as to what the product would be like in...
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Manager
Sales and Contracting
We went through the RFP process with the vendor, and that was a sticking point in our organization....
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Manager
Functionality and Upgrades
From our perspective, the vendor is very good because they are going to aggregate way more data than...
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Manager
Relationship
The vendor has been a very good partner in terms of telling us what we should be thinking about and...
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Manager
Service and Support
The vendor has offered a lot of support during the COVID-19 crisis, but our organization didn’t take...
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Manager
Implementation and Training
For the most part, the vendor keeps their promises. With any implementation, there is a bit of...
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Manager
Implementation and Training
The vendor is generally willing to help train our people. The vendor doesn’t really have a ton of...
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Manager
Other Observations & Comments
We haven’t done a ton of integration work yet. We are mostly doing things from a data perspective,...
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Manager
Functionality and Upgrades
The resources that we have are very smart and helpful. The product is super good, and it is...
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Manager
Future Outlook
The vendor is growing very quickly. They have been a great strategic partner and have given us...
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Manager
Service and Support
We schedule meetings often, and the vendor is always accommodating. I can text them a question and...
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Manager
Relationship
There are a number of areas where we have pushed the vendor to explore and develop new things to...
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Manager
Relationship
Our account manager talks to us at least weekly about where things are going. We also meet with that...
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Manager
Functionality and Upgrades
The vendor continuously integrates our different connectors. That is a tangible outcome that they...
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Manager
Future Outlook
Our satisfaction will probably stay fairly consistent over the next 12 months. We will have a lot...
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Manager
Relationship
The vendor is very good, and they are focused on being a strategic partner for the long term....
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CEO/President
Functionality and Upgrades
Quality represents a significant amount of our revenue. In short, once we agree with the plans on...
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CEO/President
Lessons Learned
If people who use Arcadia have the expectation that as the users, they won't have to do much, then...
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CEO/President
Implementation and Training
Arcadia is very good with their training. They have a consistent team that does a really good job of...
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CEO/President
Relationship
Arcadia learns with us, and they have never told us that we could do things that we later couldn’t...
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CEO/President
Other Observations & Comments
Arcadia is very focused on hospital work and managed care plans. Occasionally, I push them to talk...
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CEO/President
Functionality and Upgrades
The ease of use is pretty good. If I can use Arcadia Analytics, anybody can use it. Once we got the...
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CEO/President
Service and Support
We have good experiences with the web and phone support. We have established some great...
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CEO/President
Relationship
I want to beat Arcadia up from time to time, but they have been a terrific partner. We are very...
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CEO/President
Functionality and Upgrades
The quality is a very good example of our initial initiative, in which we wanted to drive an outcome...
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CEO/President
ROI / Cost (care and feeding)
I never think technology is worth the amount it costs. Technology costs so much money. Arcadia is...
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CEO/President
Relationship
We have regular calls with Arcadia.io. They tell us about their new products, and they make sure...
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CEO/President
Functionality and Upgrades
The upgrades are seamless; there hasn't been any noise around that. There is nothing that I have...
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CEO/President
Other Observations & Comments
We are still working through the delivery of new technology. I am not so sure that we communicate...
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Manager
Other Observations & Comments
We will have Arcadia's solution for a while, but I do not think we are looking to keep it beyond our...
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Manager
Functionality and Upgrades
Overall, the data curation has been good, but there have been a couple of challenges. There was one...
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Manager
Functionality and Upgrades
I think the dashboards and reporting are pretty good, but sometimes I think there is almost too much...
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Manager
Functionality and Upgrades
We tend to get a lot of errors and duplicates, and that can affect the performance if we have...
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COO
Service and Support
We are not doing active COVID-19 outreach, but the vendor did implement a program where we could...
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COO
Relationship
Arcadia grew too fast. They have not been able to keep up with the demand, so we have been fairly...
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COO
Future Outlook
As of right now, the vendor is not part of our long-term plans. We are on the assessment phase of...
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COO
Functionality and Upgrades
The amount of work our team put in to stand up our disparate data sets and to try to normalize that...
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COO
Other Observations & Comments
We are on a subscription basis, so Arcadia charges us based on the number of lives in the system....
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COO
Implementation and Training
The vendor certainly has a very high-level user manual. I am convinced that a lot of the population...
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COO
Functionality and Upgrades
The vendor has a front-end web interface, which is supposed to be the user-friendly aspect, and then...
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COO
ROI / Cost (care and feeding)
For ACOs that are in value-based agreements, it is such a benefit of Arcadia's tool to be able to...
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COO
Relationship
The vendor's account management folks are very responsive, and Arcadia's CIO is a great guy. Arcadia...
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VP/Other Executive
Interfacing and Integration
The product has become integral to our population health program. We have had a database with...
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VP/Other Executive
Relationship
Things have been good with Arcadia. We have good relationships with them. There is recourse. Arcadia...
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