Arcadia Analytics
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
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User Commentary
A top reason that we contracted with Arcadia was their ability to report on quality performance. But...
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The vendor does not really provide training. It is very self-service. Arcadia will throw a user...
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I would give the vendor a higher grade for integration, but they don't offer outbound interfaces....
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The product itself is relatively good. It is a little clunky. It has a lot of filters, but that...
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The vendor’s customer service is very poor. The vendor only works through their ticketing system....
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There were potential breaches of the product, and that information did not reach us. There are...
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One of our executives had to contact the vendor's executives because of some problems we were...
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It seems any time we ask for something, like a change management request, the vendor has a flat fee...
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Arcadia.io is more like a partner than a vendor. We have a great supporting account team. The vendor...
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Arcadia.io absolutely continues to innovate. We just took a major upgrade that brought us a lot of...
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There is a lot to like about the product. We vetted a lot of other vendors, but we decided on...
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The vendor has good initial training and great documentation. We can teach ourselves a lot with that...
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The product can be challenging to use. That is one reason that we haven't rolled it out to a lot of...
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We haven't received much proactive service from the vendor, but we have seen it. The vendor gave us...
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I would recommend the product to others because of the service that we have received from the...
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A year ago, I would have described our relationship with Arcadia.io as fraught. Today, we are in a...
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We recently considered leaving Arcadia.io, and there was one vendor who was a strong competitor. We...
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At times, we have seen long delays in Arcadia.io's responsiveness to outstanding tickets or quality...
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We had a long and painful initial implementation with Arcadia.io. The responsibility for that was on...
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Arcadia.io has not been particularly proactive in offering training. They are kind of reactive. My...
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I have developed a pretty positive relationship with an executive at Arcadia.io. That executive...
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Things improved for us in working with Arcadia.io once we clarified our expectations about our...
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Our organization is successful, and part of the credit is due to Arcadia.io because their platform...
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Arcadia.io keeps promises 99% of the time. Obviously, there are things that we have to work out, but...
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In terms of getting payer feeds into a usable, normalized data condition, interoperability is one of...
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When we have to add more physicians to the system or add an additional business segment, Arcadia...
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I have contact information for a couple of Arcadia.io’s leaders. If I need them, we are on the phone...
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Arcadia Analytics is not part of our long-term plans due to the issues that we have been having with...
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Arcadia Analytics does what the vendor says it does, but there are issues. I get a lot of complaints...
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Arcadia.io has a learning site for training that is very, very limited. The site doesn’t really have...
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We have an Arcadia.io account manager who is fantastic and will bring things up the chain for us. If...
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My pessimistic side says that we are getting what we pay for with Arcadia Analytics. Our contract...
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Arcadia.io has improved and expanded the website a lot. I have seen a big improvement in the portal....
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At this point, I can’t think of anything Arcadia.io could do to improve. They are doing a pretty...
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In the next year, I am assuming that Arcadia.io is going to expand the directory and that they are...
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When Arcadia Analytics works, it works well, but it is falling short of some of our needs....
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We are struggling with Arcadia.io getting the basic technology in place before we can look for...
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Arcadia.io’s customer service is delayed in terms of responses unless the issue is critical. We have...
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Arcadia.io struggles with accurate updates. The vendor’s documentation is lacking. Arcadia.io does...
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If I were starting over, I would replace Arcadia Analytics and bring a lot of the algorithms and...
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Arcadia.io is a very talented group. Our organization may just be beyond the vendor’s sweet spot. I...
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Arcadia.io offers training. When requested, the vendor brings their subject matter experts to...
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There are some intricacies involved in how the data can be grouped and analyzed that are not...
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At a lot of our sites, the users have been really slow to adopt the tool and begin to at least try...
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The web interface for the end user is pretty nice, and they can see some things in there. But there...
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Arcadia.io did a pretty good job with their user manual. When users log in to the web platform, it...
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We wanted to use Arcadia Analytics to close gaps in care. Arcadia Analytics uses information that is...
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We haven't really seen any new technology since we went live, and Arcadia.io has not really done a...
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Arcadia.io is our vendor. We have signed a contract. We are in bed together. We are married now. I...
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Every person at Arcadia.io is readily available to us, which is also the piece that makes things so...
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In its optimal state, I do believe with all of my heart that the platform can be used to drive...
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At this point, I would not recommend Arcadia Analytics. My experience with Arcadia.io has been so...
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I am investing a lot of my life, time, energy, and effort into a tool that doesn't always work. This...
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We had an implementation team that came on that was so wonderful but faded off into the sunset....
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Arcadia.io has a very poor support model. When we open support tickets or have requests for things...
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When I get on the phone with some of the higher-ups at Arcadia.io, I feel like they say what it...
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When Arcadia.io is promoting their product and marketing it, they say they can take data from our...
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This year was rough from a customer-service standpoint, and some of the things that we worked on...
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The best thing Arcadia.io does is the EMR connection. The connectivity to outside data sources is...
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We had multiple failures when we upgraded that delayed things, caused us to rework measures, and...
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We have had issues with our measure selections, point allocations, benchmarks, and baselines....
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Whether Arcadia keeps their promises depends on the situation. There has been some functionality...
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We have had a fantastic implementation team. I would definitely recommend Arcadia.
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We are going through an upgrade now. It has been a challenge, but Arcadia.io has been up front and...
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Arcadia.io provided sufficient flexibility for different contracts and health center sites. That is...
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We have really struggled with the solution's latest upgrade because we have had a pretty significant...
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One good thing about our engagement with Arcadia.io has been that we have insight meetings with...
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We are still struggling to get to a place where we can see tangible outcomes. We use Arcadia...
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The solution's front-end interface is pretty user friendly. It has the ability to share reports....
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The vendor could work on getting their version cycles implemented on the dates that they commit to...
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The vendor has a fantastic ability to listen to what we need, and they are willing to develop parts...
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Our non-technical users use analytics to procure information. The solution's front end is really...
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When we implemented the solution, we didn't feel like we had the vendor's at-the-elbow support. We...
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I wouldn't say that the vendor is quite over promising and under delivering. It feels more like they...
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We have the ears of the vendor's executives, but the things that we tell them don't seem to stick. I...
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End users who leverage the solution are capable of using it, but we would like to have more...
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Arcadia.io has been a strong partner in terms of supporting us, staying current, and being proactive...
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We have been able to pull together our claims and clinical data into a single repository, and that...
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When software companies roll out an update, it is ambitious. It looks like they don't have all their...
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There is limited competition in the population health space, so right now, we are sort of stuck. If...
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Sometimes the vendor pushes data to production without our thumbs-up, and that is certainly an...
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Arcadia.io has a train-the-trainer model, so they don’t really engage in much training. However,...
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Arcadia.io is really forward thinking about interoperability and partnerships with other vendors. We...
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Arcadia.io delivers on promises. They deliver healthcare analytics to us. However, the customer...
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We use a couple of modules that are completely unintuitive and really unhelpful. The rest of the...
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I like our account manager. They are receptive to what we need and as helpful as they can be.
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Arcadia.io has some promising platforms, and we are really interested in maximizing the options that...
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We have had some bumps in the road with setting up quality initiatives, metrics, and standardized...
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The vendor didn't have much formalized training. They described their process as a train-the-trainer...
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The system required a lot more work than expected on our part to use and maximize. We believed that...
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The solution's reporting side generally doesn't provide what the vendor says that it will. The...
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We received executive involvement for a while after we started with the product, but we haven't...
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We want to group some things from our EMR vendor together with Arcadia Analytics. If we have to wait...
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When we are documenting an interaction with patients, it is saved onto the main screen. We can’t...
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From ongoing management, there are some delays with timelines. We eventually get things, but the...
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I like the way Arcadia Analytics risks code patients and creates impact scores and reports on the...
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We hire staff regularly and would like to do training, but Arcadia doesn’t give us a training...
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Things have been challenging lately with Arcadia.io. They have acknowledged the challenges and...
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The product is sticky. If I decided to pull it out, I would have a massive amount of work. If I...
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With the recent upgrade, there have been quality-control issues. The downstream effect has caused a...
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The vendor is constantly enhancing their platform and their analytics to target end users.
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The vendor is constantly evaluating their platform and the needs of their customers. They aggregate...
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When we have had issues, the vendor's top-level executives have gotten involved to help us. I would...
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Arcadia Analytics is a population health tool that gives us modules that our providers and internal...
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The vendor is very good at implementing their technology. However, when an organization is...
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We are having issues with real-time data right now. It takes a really long time to process...
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Right now, the solution's functionality is low for us. But we are waiting on an upgrade that is...
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The vendor has a very lean operation on the Arcadia Analytics' side. That is great for long-term...
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We have had to fight for executive involvement from the vendor, but they will bring in their...
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The system's overall, normalized data set is super helpful for our organization. We obviously had a...
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Our main issue with the vendor right now is that our organization has a huge volume of data that is...
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We haven't had any problems, and the vendor has added some great functionality. The vendor added...
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Sometimes, support issues take longer than expected to get resolved. The vendor's overall...
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On the integration side, the vendor has gotten more proactive on their claims data feeds to identify...
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I have been surprised with how well the folks at Arcadia handle our account. We set a price, and...
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Arcadia said we would go live in 90 days from contract signing. However, it was closer to a year. I...
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I have a great relationship with Arcadia. I can speak to the executives of the company anytime I...
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Arcadia Analytics is a flexible and configurable system. It collects data from a myriad of...
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We are struggling with our training for this system. The vendor's training feels like a glorified...
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When we did our RFP, we liked Arcadia.io's culture the best. They have good people.
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Arcadia.io has been talking about a lot of really interesting things that will be in their new...
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Another vendor's system has a little more actuarial heft around utilization statistics, the cost of...
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We are integrating a lot more than just our population health data. That data is good but not...
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The Arcadia system is an advanced, market-leading product that has delivered for us over the past...
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Data tables are useful. We have built some SQL models and other dashboards. We run the data through...
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Arcadia Analytics is really good at aggregating data from different systems as well as resurfacing...
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Arcadia Analytics is highly interoperable. Its whole purpose is to be interoperable.
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Some of the navigation in Arcadia Analytics is a little bit clunky. That probably has something to...
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Arcadia.io has a very smart group of people building an analytics platform. Arcadia.io is very in...
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Arcadia.io needs to be a little more on the ground on the primary care side because that is where...
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Arcadia.io doesn't nickel-and-dime. They have been pretty good with us. We are long-term customers,...
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The system works as well as it had been promoted to work. Once the system was in, it was really...
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The ongoing support is good. Arcadia.io is fairly consistent with their support. Sean, the CEO, does...
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Since we got the system, the revenue cycles in our organization have increased significantly because...
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I would have rated Arcadia.io higher for their proactive service a couple of years ago. I don't know...
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At one point, we merged with another organization that was using a product other than Arcadia...
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We are fully committed to Arcadia.io at this point. They are critical and key for us to get to where...
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Arcadia.io is hyperfocused on value-based care, risk, and how to be successful in that space....
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Arcadia Analytics gave us good bang for our buck a few years ago. Then things got a bit out of whack...
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Every month, we had issues with claims loading accurately and quickly. I had a lot of concerns with...
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We had a really good relationship with Arcadia for a couple of years, and then it went south. One...
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We were really uncomfortable with our enterprise data warehouse for population health. Arcadia...
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