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Arcadia Analytics Comments
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KLAS Research Director - Bradley Hunter
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Director

The vendor is constantly enhancing their platform and their analytics to target end users.

Jul 2021
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Director

The vendor is constantly evaluating their platform and the needs of their customers. They aggregate...

Jul 2021
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Director

When we have had issues, the vendor's top-level executives have gotten involved to help us. I would...

Jul 2021
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Manager

Arcadia Analytics is a population health tool that gives us modules that our providers and internal...

Jul 2021
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Manager

The vendor is very good at implementing their technology. However, when an organization is...

Jul 2021
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Manager

We are having issues with real-time data right now. It takes a really long time to process...

Jul 2021
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Manager

Right now, the solution's functionality is low for us. But we are waiting on an upgrade that is...

Jul 2021
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Manager

The vendor has a very lean operation on the Arcadia Analytics' side. That is great for long-term...

Jul 2021
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Manager

We have had to fight for executive involvement from the vendor, but they will bring in their...

Jul 2021
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Manager

The system's overall, normalized data set is super helpful for our organization. We obviously had a...

Jul 2021
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Manager

Our main issue with the vendor right now is that our organization has a huge volume of data that is...

Jul 2021
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Director

We haven't had any problems, and the vendor has added some great functionality. The vendor added...

Jul 2021
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Director

Sometimes, support issues take longer than expected to get resolved. The vendor's overall...

Jul 2021
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Director

On the integration side, the vendor has gotten more proactive on their claims data feeds to identify...

Jul 2021
||
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Director

I have been surprised with how well the folks at Arcadia handle our account. We set a price, and...

Jun 2021
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Director

Arcadia said we would go live in 90 days from contract signing. However, it was closer to a year. I...

Jun 2021
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Director

I have a great relationship with Arcadia. I can speak to the executives of the company anytime I...

Jun 2021
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(0)
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Director

Arcadia Analytics is a flexible and configurable system. It collects data from a myriad of...

Jun 2021
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Manager

We are struggling with our training for this system. The vendor's training feels like a glorified...

Jun 2021
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Manager

When we did our RFP, we liked Arcadia.io's culture the best. They have good people.

Jun 2021
||
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Manager

Arcadia.io has been talking about a lot of really interesting things that will be in their new...

Jun 2021
||
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VP/Other Executive

Another vendor's system has a little more actuarial heft around utilization statistics, the cost of...

Jun 2021
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VP/Other Executive

We are integrating a lot more than just our population health data. That data is good but not...

Jun 2021
||
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VP/Other Executive

The Arcadia system is an advanced, market-leading product that has delivered for us over the past...

Jun 2021
||
(0)
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VP/Other Executive

Data tables are useful. We have built some SQL models and other dashboards. We run the data through...

Jun 2021
||
(0)
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CMIO

Arcadia Analytics is really good at aggregating data from different systems as well as resurfacing...

Jun 2021
||
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CMIO

Arcadia Analytics is highly interoperable. Its whole purpose is to be interoperable.

Jun 2021
||
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CMIO

Some of the navigation in Arcadia Analytics is a little bit clunky. That probably has something to...

Jun 2021
||
(0)
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CEO/President

Arcadia.io has a very smart group of people building an analytics platform. Arcadia.io is very in...

Jun 2021
||
(0)
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CEO/President

Arcadia.io needs to be a little more on the ground on the primary care side because that is where...

Jun 2021
||
(0)
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CEO/President

Arcadia.io doesn't nickel-and-dime. They have been pretty good with us. We are long-term customers,...

Jun 2021
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CEO/President

The system works as well as it had been promoted to work. Once the system was in, it was really...

Jun 2021
||
(0)
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CEO/President

The ongoing support is good. Arcadia.io is fairly consistent with their support. Sean, the CEO, does...

Jun 2021
||
(0)
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CEO/President

Since we got the system, the revenue cycles in our organization have increased significantly because...

Jun 2021
||
(0)
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CIO

I would have rated Arcadia.io higher for their proactive service a couple of years ago. I don't know...

Jun 2021
||
(0)
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CIO

At one point, we merged with another organization that was using a product other than Arcadia...

Jun 2021
||
(0)
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CIO

We are fully committed to Arcadia.io at this point. They are critical and key for us to get to where...

Jun 2021
||
(0)
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CIO

Arcadia.io is hyperfocused on value-based care, risk, and how to be successful in that space....

Jun 2021
||
(0)
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Director

Arcadia Analytics gave us good bang for our buck a few years ago. Then things got a bit out of whack...

May 2021
||
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Director

Every month, we had issues with claims loading accurately and quickly. I had a lot of concerns with...

May 2021
||
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Director

We had a really good relationship with Arcadia for a couple of years, and then it went south. One...

May 2021
||
(0)
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Director

We were really uncomfortable with our enterprise data warehouse for population health. Arcadia...

May 2021
||
(0)
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VP/Other Executive

The outcomes have been around improved follow-up when moving from an acute setting to an outpatient...

Apr 2021
||
(0)
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VP/Other Executive

I like what we have scoped out and planned to do with Arcadia. We have identified things that the...

Apr 2021
||
(0)
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VP/Other Executive

We are having challenges with the desktop product. That was one of the core products that the vendor...

Apr 2021
||
(0)
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VP/Other Executive

Arcadia needs a referral management tool that is better than what they currently have today,...

Apr 2021
||
(0)
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Director

The product is part of our long-term plans. We definitely have a need to have aggregated data in our...

Apr 2021
||
(0)
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Director

The vendor has resolved most of our issues over time. We have had some challenges with data quality...

Apr 2021
||
(0)
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Director

The upgrade process on the product has not always been smooth, and there have been a few things that...

Apr 2021
||
(0)
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Director

Arcadia.io is very transparent. That was very helpful for me when I first started working with them....

Apr 2021
||
(0)
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Director

Sometimes, Arcadia.io promises that they will get something done, but when they say that that thing...

Apr 2021
||
(0)
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Director

When I look at Arcadia.io and consider the medical expenses that we pay on the front end, Arcadia...

Apr 2021
||
(0)
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Director

The vendor keeping promises is a gray area. Initially, they didn’t keep all of their promises, but...

Mar 2021
||
(0)
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Director

I love the product. We had a very rocky start, and I am hopeful that Arcadia has improved some...

Mar 2021
||
(0)
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Director

In the past, the providers have had to wait for the care management information, and it is not...

Mar 2021
||
(0)
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Director

The vendor is really working hard to ensure they improve some of their processes and are responsive....

Mar 2021
||
(0)
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Director

The training was very good and pretty straightforward, and the vendor had good tools. They would do...

Mar 2021
||
(0)
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Director

Interoperability is the key feature that we are hoping for, and we are getting very positive...

Mar 2021
||
(0)
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Director

This is a very efficient, powerful product. I have used some other systems that were supposed to be...

Mar 2021
||
(0)
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Director

I am not aware of any new technology that has been added. I know Arcadia is working on some other...

Mar 2021
||
(0)
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Director

We have ceased our regular meetings with the support team since we are essentially launched, but any...

Mar 2021
||
(0)
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Director

We have access to every entry that is made in Arcadia’s system, and those entries can be pulled out...

Mar 2021
||
(0)
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Director

The system is very robust. It has the ability to ingest not only claims data but also daily...

Mar 2021
||
(0)
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Director

This system makes for efficient workflows. It also makes for accurate workflows, so we don’t have to...

Mar 2021
||
(0)
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Director

Arcadia Analytics has done pretty well. When we purchased the system, we liked the vendor's ability...

Mar 2021
||
(0)
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Director

Arcadia.io struggled for a while with being able to deliver on the services side. Our needs and...

Mar 2021
||
(0)
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Director

Arcadia Analytics is doing everything we need. It is a lot more robust than what we came off of, so...

Feb 2021
||
(0)
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Director

It was a struggle to go live on Arcadia Analytics. The quality wasn’t there at first in looking at...

Feb 2021
||
(0)
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Director

At this point, the system has been everything we need. They seem to be ahead of where we need to be....

Feb 2021
||
(0)
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Director

Integration and interoperability are all the system does. Arcadia Analytics doesn’t have the ability...

Feb 2021
||
(0)
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Director

We really couldn’t ask for more with Arcadia Analytics. When Arcadia quoted the implementation...

Feb 2021
||
(0)
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COO

Arcadia is pretty good about avoiding nickel-and-diming, and I am pretty careful about when I can...

Feb 2021
||
(0)
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COO

We have had some data integrity issues with Arcadia, so I would be more hesitant to recommend...

Feb 2021
||
(0)
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COO

Arcadia takes our payer claims files and integrates them into a single-file format for us. That is...

Feb 2021
||
(0)
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COO

We went with Arcadia to begin with because one of our top priorities is clinical documentation...

Feb 2021
||
(0)
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COO

We are deciding whether Arcadia will be part of our long-term plans; it is likely that they will be....

Feb 2021
||
(0)
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COO

Arcadia grew very quickly and had some growing pains, so we struggled for a bit in terms of...

Feb 2021
||
(0)
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CEO/President

I would hope that every Arcadia client would have the same opportunity to have constant two-way...

Jan 2021
||
(0)
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CEO/President

We became engaged with the impact of COVID-19 on the community early on, and we set up a command...

Jan 2021
||
(0)
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Director

In the past, the vendor executive involvement was really poor, but the vendor is really working hard...

Jan 2021
||
(0)
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Director

The pricing of the system is pretty fair. I would certainly like to have higher quality service, but...

Jan 2021
||
(0)
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Director

I definitely would recommend the vendor to other organizations, but I would explain to them what...

Jan 2021
||
(0)
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Director

During the COVID-19 crisis, the vendor's support has not dropped off at all. They have reached out a...

Jan 2021
||
(0)
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Director

I would say to others looking at the system that the vendor organization is growing fast. They are...

Jan 2021
||
(0)
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Director

We integrate with numerous facilities. They all have different EMRs and upgrade those often without...

Jan 2021
||
(0)
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Director

Most of the new technology that the vendor delivers does not meet our needs. We focus more on...

Jan 2021
||
(0)
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Director

One big deficit of the product is that it doesn’t give us trending over time. Any trending has to be...

Jan 2021
||
(0)
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Director

The vendor being proactive in the past has been a major fail. They are improving a little, but they...

Jan 2021
||
(0)
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Director

Implementation services is an area that has changed completely over the last year. That was one of...

Jan 2021
||
(0)
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Director

I was not here for the vendor's initial training, and when I came to the organization, the training...

Jan 2021
||
(0)
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Director

Most parts of the product work as promoted until the vendor does an upgrade or someone makes a...

Jan 2021
||
(0)
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Director

A lot of the system is easy to use, but when our team tries to get more information out of it or use...

Jan 2021
||
(0)
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Director

The product is definitely part of our long-term plans. It is an integral part of our plans and...

Jan 2021
||
(0)
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Director

The vendor does not keep all of their promises. There have been times where they have projected...

Jan 2021
||
(0)
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Director

The vendor avoids charging for every little thing. They put up some pretty sizable technology...

Jan 2021
||
(0)
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CMO

There are some inherent difficulties in claims data and changing files that come from payers, and we...

Jan 2021
||
(0)
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CMO

We have our Epic data in Arcadia Analytics, so that is really powerful. We still have a little bit...

Jan 2021
||
(0)
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CMO

The CMO at Arcadia is very responsive. The vendor has a new COO, and our COO has developed a good...

Jan 2021
||
(0)
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CMO

Receiving our money’s worth from Arcadia has to do with the potential of the platform versus the...

Jan 2021
||
(0)
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Director

The vendor’s responsiveness has been better in terms of responding to issues that come up and...

Jan 2021
||
(0)
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Director

I don't know what the recent upgrades include because they happen on the vendor’s side. Whatever the...

Jan 2021
||
(0)
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Director

We spend a lot of time in the back end of the system pulling data out. The system doesn't really...

Jan 2021
||
(0)
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Director

Arcadia Analytics is the core of most of the analytics we do on our performance. It is a critical...

Jan 2021
||
(0)
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Director

What will help Arcadia is to really flesh out what it means to be a partner to the customer during...

Jan 2021
||
(0)
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Director

We have been implementing claims and EHR data into Arcadia Analytics, and it does exactly what the...

Jan 2021
||
(0)
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Director

We have had some use cases where we needed to supply the data we received from Arcadia Analytics to...

Jan 2021
||
(0)
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Director

Overall, the product is great. There have been some things that we have suggested that really should...

Jan 2021
||
(0)
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Director

The tool can be somewhat overwhelming, but we have some control over it. We can control how much of...

Jan 2021
||
(0)
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Director

When I found out what Arcadia did, I was very impressed because I had always thought there should be...

Jan 2021
||
(0)
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Director

When we started working through COVID-19, Arcadia had some solutions that felt more applicable to...

Jan 2021
||
(0)
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Director

We have invested a lot into Arcadia Analytics. We are committed to making it work well for us. We...

Jan 2021
||
(0)
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Director

Part of my experience with Arcadia has involved a lot of things getting placed into my lap as the...

Jan 2021
||
(0)
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Director

There have been instances where issues just seem to arise out of nowhere in meetings. When the...

Jan 2021
||
(0)
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Director

We are in regular contact now with the executives of the organization and the people that have been...

Jan 2021
||
(0)
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Director

If the outcomes are related specifically to this implementation, then they have been good lately. If...

Jan 2021
||
(0)
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Director

At a recent conference, Arcadia was boasting about all the new products and features that are...

Jan 2021
||
(0)
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Director

Support has left a lot to be desired. With another vendor, we had a lot of visibility in terms of...

Jan 2021
||
(0)
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Director

When we average out the current issues with the awesomeness of the product, the score is really...

Jan 2021
||
(0)
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Director

With our implementation process, the goal is to move a practice into the test environment and do...

Jan 2021
||
(0)
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Director

We aren't being nickel-and-dimed. Arcadia has told us that some things will be extra work, but I do...

Jan 2021
||
(0)
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Director

Arcadia told us that they could have us up and running in a certain number of months. I know that...

Jan 2021
||
(0)
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Director

If Arcadia could flesh out the training process, things would be much more robust and superb. With...

Jan 2021
||
(0)
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COO

I enjoy working with Arcadia. They are a pleasure to work with. They modify things to meet our...

Jan 2021
||
(0)
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COO

I can't give a negative about Arcadia because they have worked with us really well. They have gone...

Jan 2021
||
(0)
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COO

We don't do a lot of training with Arcadia, but we have been satisfied with the training we have...

Jan 2021
||
(0)
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COO

Arcadia called us recently and said they have a different product line and service and want to do a...

Jan 2021
||
(0)
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COO

Implementing and integrating the Arcadia product are not so complex, but having to work with other...

Jan 2021
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CFO

We have a long history working with Arcadia, and they have always been willing to develop to our...

Dec 2020
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CFO

Some promises take a little longer for Arcadia to deliver on, but we are aggressive on what we ask...

Dec 2020
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CFO

Arcadia is on a regular upgrade schedule. We know exactly what is coming out each time. There is...

Dec 2020
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CFO

The Arcadia product works even better than what was originally promoted. There are certain things we...

Dec 2020
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CFO

Arcadia has improved things for the end users. Before when we wanted to prep a visit for a patient,...

Dec 2020
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CFO

Arcadia delivers new functionality. The problem is I want it for free, and they are not going to...

Dec 2020
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CFO

Support is something we struggled with for a while with Arcadia, so a few years ago they developed a...

Dec 2020
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CFO

When we went with Arcadia initially, I needed a way to prove the solution had a return. I am all...

Dec 2020
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CFO

Arcadia has supported us very well through the COVID-19 crisis. We are continuing to partner with...

Dec 2020
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VP/Other Executive

Arcadia put together an algorithm so that we could know who to reach out to, and it prioritized...

Nov 2020
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VP/Other Executive

With Arcadia, I have been most impressed with their ability to ingest data. We are feeding all kinds...

Nov 2020
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VP/Other Executive

Sometimes Arcadia gets into the standard vendor problem where they try to customize things when...

Nov 2020
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CIO

Historically, there were some challenges on the analytics side with Arcadia pertaining to...

Nov 2020
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CIO

The vendor's improvements have been positive. I expect to see further improvements. There are still...

Nov 2020
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CIO

When it comes to getting our money’s worth, Arcadia's system is probably more on the expensive side....

Nov 2020
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VP/Other Executive

Since we have gotten people from Arcadia, I would say the implementation services from Arcadia get...

Nov 2020
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VP/Other Executive

In the grand scheme of things, Arcadia is part of our long-term plans. However, our hospital system...

Nov 2020
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VP/Other Executive

In terms of charging for every little thing, the one thing that I want to have in order to be more...

Nov 2020
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VP/Other Executive

As far as training goes, Arcadia records trainings on how to use the system and makes those...

Nov 2020
||
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COO

We have Arcadia Analytics. The product helps us create gap lists where we can do outreach for...

Nov 2020
||
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COO

Arcadia.io reached out to us right away when COVID-19 hit. They pivoted some of the things that they...

Nov 2020
||
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VP/Other Executive

Arcadia’s system is not an easy system to use only because there is so much to learn. Users have to...

Nov 2020
||
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VP/Other Executive

The vendor executives have been very engaged and have been working with my leadership. They have had...

Nov 2020
||
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COO

The newest version of Arcadia Analytics is good. I don’t think that there are any major changes in...

Nov 2020
||
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COO

If Arcadia.io could find a way to implement things a little more quickly, that would be useful....

Nov 2020
||
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COO

I am satisfied with Arcadia.io's training. I think the vendor puts out release notes, and there is a...

Nov 2020
||
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COO

The product does exactly what we bought it for. There are always data validation things to work...

Nov 2020
||
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COO

We really wanted to integrate a lot of data into this product. We are on a solid path to meet our...

Nov 2020
||
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COO

Overall, the platform is very intuitive and easy to use. The one thing that puts me off is that the...

Nov 2020
||
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COO

Based on the new modules, I would give the vendor a high score for delivering new technology. That...

Nov 2020
||
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COO

I think the vendor's support people are really smart and can unpack and follow things. The response...

Nov 2020
||
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COO

If I email the vendor's CEO, I get a response in good time. I don't email the vendor very often, but...

Nov 2020
||
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COO

Driving outcomes is the whole reason that we bought Arcadia.io's platform. We wanted to help drive...

Nov 2020
||
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COO

The ability to do outreach based on our population in value-based contracts is super valuable. A lot...

Nov 2020
||
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COO

The care management module that Arcadia.io created is a real differentiator. Most of the information...

Nov 2020
||
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Manager

This product works as promoted. That is an improvement from last year. The system is very simple, so...

Nov 2020
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Manager

Arcadia.io has good support for their website. I think that they have changed their ticket...

Nov 2020
||
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Manager

Arcadia.io has been very supportive during the COVID-19 pandemic. They have offered us some help. We...

Nov 2020
||
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Manager

We are assessing whether or not Arcadia Analytics will be part of our long-term plans. I think that...

Nov 2020
||
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Manager

Contractually speaking, Arcadia.io keeps their promises. But this is not always true on their...

Nov 2020
||
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Manager

Arcadia.io has gotten better at documenting things and providing us with upgrade information. During...

Nov 2020
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COO

We looked at other products before deciding to use Arcadia Analytics. The vendor had a very nice...

Nov 2020
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COO

I have mixed feelings about the vendor. One executive has been in regular communication with us. We...

Nov 2020
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COO

I am grateful to have a direct line to the vendor’s executives. I get a line of support from them...

Nov 2020
||
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COO

My struggle with the vendor’s training is connected to the issue of us having unreliable data that...

Nov 2020
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Manager

Arcadia.io avoids charging us for every little thing. Sometimes, I feel like they are giving things...

Nov 2020
||
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Manager

I would like to highlight Arcadia.io's training as well as their implementation and upgrade...

Nov 2020
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Manager

Arcadia.io has made significant improvements to their support team over the last few years. We have...

Nov 2020
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COO

When it comes to the product working as promoted, there are three parts to the product, and they are...

Nov 2020
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COO

The vendor is pretty innovative when it comes to delivering new technology. Bindery is their PDF...

Nov 2020
||
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COO

When it comes to the vendor’s implementation services, the people are all smart and good. They try...

Nov 2020
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COO

The vendor doesn’t really have any training. From a knowledge point of view, they are very smart,...

Nov 2020
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COO

The way the vendor implemented the system with the training was really interesting. When we...

Nov 2020
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CIO

We have a long history with Arcadia.io. Our experience has always been great. In fact, our...

Nov 2020
||
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CIO

One of my goals was having one single source of truth for all data across our entire organization,...

Nov 2020
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CIO

Overall, our experience with the vendor has been a commitment to success and a true partnership in...

Nov 2020
||
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CIO

When COVID-19 hit, the vendor was still committed to us. Our senior leadership was concerned about a...

Nov 2020
||
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CIO

The vendor avoids charging for every little thing, but I would qualify that by saying that the...

Nov 2020
||
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CIO

I would highly recommend the system based on my experience with a number of other population health...

Nov 2020
||
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CIO

The vendor needs to improve their implementation skills. They are doing better, but they still need...

Nov 2020
||
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CIO

The vendor has made a lot of improvements in having a standardized rollout upgrade strategy with...

Nov 2020
||
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CIO

A lot of new users have never had a tool like Arcadia Analytics. The vendor has the ability to make...

Nov 2020
||
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CIO

I can reach the vendor’s executives if I need to. They will get involved if needed. They are very...

Nov 2020
||
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VP/Other Executive

I talk to Arcadia’s senior leadership pretty regularly. The leadership members are involved in our...

Nov 2020
||
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COO

The vendor suffered with us a lot on some of the data files we were getting that were problematic. I...

Nov 2020
||
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Manager

The vendor has always been quite strong in software development and technology. Their weaker point...

Nov 2020
||
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Manager

We have a pretty good insight into Arcadia.io's road map. I think the vendor is getting better at...

Nov 2020
||
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Manager

If I was going to pass on something positive to a potential client, I would say that the vendor has...

Nov 2020
||
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COO

The system does not meet our integration and interoperability needs well, and that is different from...

Nov 2020
||
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COO

The vendor is very proactive, but we are currently assessing whether we will be staying with the...

Nov 2020
||
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CEO/President

This solution is fairly easy to use. It interfaces well with all levels or users. The vendor has...

Nov 2020
||
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CEO/President

The vendor has experienced some really rapid growth. When we initially contracted with them, they...

Nov 2020
||
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CEO/President

I have been impressed with Arcadia's leadership. Once a problem has been identified, especially in...

Nov 2020
||
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CEO/President

Arcadia.io is now at the core of data analytics infrastructure, so we anticipate using their...

Nov 2020
||
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CEO/President

The vendor has certainly been more reactive than proactive. We have identified technical issues...

Nov 2020
||
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VP/Other Executive

Arcadia is light-years beyond any other vendor that we saw when we were going through our RFP...

Nov 2020
||
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VP/Other Executive

The implementation was a challenge, and Arcadia acknowledged that and pivoted very quickly. I have...

Nov 2020
||
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VP/Other Executive

The training from Arcadia could be better. The trainers are very knowledgeable and good, but there...

Nov 2020
||
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VP/Other Executive

Arcadia has done a really good job. The process has been a challenge. The EMR companies throughout...

Nov 2020
||
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COO

When it comes to integration, the vendor really has good things that we can use and that we have...

Nov 2020
||
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COO

The upgrades are fine. Some things on the road map seem fundamental to us. The ease of use goes hand...

Nov 2020
||
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COO

We are working on quality metrics and being able to see or understand differentials between what the...

Nov 2020
||
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COO

In terms of ongoing support, we have weekly calls with the vendor. They have a ticketing system. Our...

Nov 2020
||
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COO

We were looking at a certain type of data. The vendor was showing the trend going the wrong way in...

Nov 2020
||
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COO

The executives are very responsive. From a data point of view, we are using the vendor’s data to...

Nov 2020
||
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COO

It is hard to say whether I would buy the solution again. The experience is new for my team, and we...

Nov 2020
||
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COO

The vendor keeps their promises. They make take a while to keep them, but they eventually do. The...

Nov 2020
||
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Director

With Arcadia Analytics, we are pulling more information from the backend. We have to do a fair...

Nov 2020
||
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Director

Our team has been a little frustrated with all of the vendor's turnover. Arcadia.io's teams have a...

Nov 2020
||
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Director

I am not very close to this solution because of my role as a director. But I still use this system's...

Nov 2020
||
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Director

The vendor has been a great partner throughout the year, and they have made sure we have gotten all...

Nov 2020
||
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Director

We work with the vendor on loading our data and claims into the tool so that we can use the software...

Nov 2020
||
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Director

We have seen some really good improvements to the product. Our biggest challenge is patient...

Nov 2020
||
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Director

There are a few things that could be improved on the product. There are some things we have been...

Nov 2020
||
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Director

The vendor has made the ease of use of the system better in the most recent upgrade. The system has...

Nov 2020
||
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Director

We have a dedicated vendor representative that we frequently meet with, and that is just great. That...

Nov 2020
||
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Director

We have some new resources from the vendor. When we talk to them about claims data and loading...

Nov 2020
||
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Director

When we need vendor executive involvement, we are able to get it, but we haven’t needed it a whole...

Nov 2020
||
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Director

Before we got the attribution piece nailed down, we were really on the verge of determining whether...

Nov 2020
||
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Director

We get our money’s worth from the system. We are starting to get more of our money’s worth as the...

Nov 2020
||
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Director