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Arcadia Analytics Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CEO/President
Service and Support
I would hope that every Arcadia client would have the same opportunity to have constant two-way...
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CEO/President
Service and Support
We became engaged with the impact of COVID-19 on the community early on, and we set up a command...
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Director
Relationship
In the past, the vendor executive involvement was really poor, but the vendor is really working hard...
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Director
ROI / Cost (care and feeding)
The pricing of the system is pretty fair. I would certainly like to have higher quality service, but...
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Director
Lessons Learned
I definitely would recommend the vendor to other organizations, but I would explain to them what...
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Director
Service and Support
During the COVID-19 crisis, the vendor's support has not dropped off at all. They have reached out a...
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Director
Relationship
I would say to others looking at the system that the vendor organization is growing fast. They are...
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Director
Functionality and Upgrades
We integrate with numerous facilities. They all have different EMRs and upgrade those often without...
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Director
Functionality and Upgrades
Most of the new technology that the vendor delivers does not meet our needs. We focus more on...
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Director
Functionality and Upgrades
One big deficit of the product is that it doesn’t give us trending over time. Any trending has to be...
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Director
Service and Support
The vendor being proactive in the past has been a major fail. They are improving a little, but they...
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Director
Implementation and Training
Implementation services is an area that has changed completely over the last year. That was one of...
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Director
Implementation and Training
I was not here for the vendor's initial training, and when I came to the organization, the training...
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Director
Functionality and Upgrades
Most parts of the product work as promoted until the vendor does an upgrade or someone makes a...
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Director
Functionality and Upgrades
A lot of the system is easy to use, but when our team tries to get more information out of it or use...
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Director
Functionality and Upgrades
The product is definitely part of our long-term plans. It is an integral part of our plans and...
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Director
Service and Support
The vendor does not keep all of their promises. There have been times where they have projected...
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Director
ROI / Cost (care and feeding)
The vendor avoids charging for every little thing. They put up some pretty sizable technology...
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CMO
Sales and Contracting
There are some inherent difficulties in claims data and changing files that come from payers, and we...
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CMO
Other Observations & Comments
We have our Epic data in Arcadia Analytics, so that is really powerful. We still have a little bit...
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CMO
Relationship
The CMO at Arcadia is very responsive. The vendor has a new COO, and our COO has developed a good...
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CMO
Other Observations & Comments
Receiving our money’s worth from Arcadia has to do with the potential of the platform versus the...
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Director
Service and Support
The vendor’s responsiveness has been better in terms of responding to issues that come up and...
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Director
Functionality and Upgrades
I don't know what the recent upgrades include because they happen on the vendor’s side. Whatever the...
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Director
Functionality and Upgrades
We spend a lot of time in the back end of the system pulling data out. The system doesn't really...
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Director
Functionality and Upgrades
Arcadia Analytics is the core of most of the analytics we do on our performance. It is a critical...
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Director
Lessons Learned
What will help Arcadia is to really flesh out what it means to be a partner to the customer during...
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Director
Functionality and Upgrades
We have been implementing claims and EHR data into Arcadia Analytics, and it does exactly what the...
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Director
Service and Support
We have had some use cases where we needed to supply the data we received from Arcadia Analytics to...
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Director
Functionality and Upgrades
Overall, the product is great. There have been some things that we have suggested that really should...
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Director
Other Observations & Comments
The tool can be somewhat overwhelming, but we have some control over it. We can control how much of...
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Director
Functionality and Upgrades
When I found out what Arcadia did, I was very impressed because I had always thought there should be...
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Director
Lessons Learned
When we started working through COVID-19, Arcadia had some solutions that felt more applicable to...
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Director
Other Observations & Comments
We have invested a lot into Arcadia Analytics. We are committed to making it work well for us. We...
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Director
Relationship
Part of my experience with Arcadia has involved a lot of things getting placed into my lap as the...
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Director
Relationship
There have been instances where issues just seem to arise out of nowhere in meetings. When the...
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Director
Relationship
We are in regular contact now with the executives of the organization and the people that have been...
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Director
Other Observations & Comments
If the outcomes are related specifically to this implementation, then they have been good lately. If...
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Director
Other Observations & Comments
At a recent conference, Arcadia was boasting about all the new products and features that are...
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Director
Service and Support
Support has left a lot to be desired. With another vendor, we had a lot of visibility in terms of...
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Director
Other Observations & Comments
When we average out the current issues with the awesomeness of the product, the score is really...
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Director
Service and Support
With our implementation process, the goal is to move a practice into the test environment and do...
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Director
ROI / Cost (care and feeding)
We aren't being nickel-and-dimed. Arcadia has told us that some things will be extra work, but I do...
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Director
Other Observations & Comments
Arcadia told us that they could have us up and running in a certain number of months. I know that...
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Director
Implementation and Training
If Arcadia could flesh out the training process, things would be much more robust and superb. With...
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COO
Service and Support
I enjoy working with Arcadia. They are a pleasure to work with. They modify things to meet our...
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COO
Service and Support
I can't give a negative about Arcadia because they have worked with us really well. They have gone...
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COO
Implementation and Training
We don't do a lot of training with Arcadia, but we have been satisfied with the training we have...
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COO
Technology
Arcadia called us recently and said they have a different product line and service and want to do a...
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COO
Functionality and Upgrades
Implementing and integrating the Arcadia product are not so complex, but having to work with other...
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CFO
Functionality and Upgrades
We have a long history working with Arcadia, and they have always been willing to develop to our...
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CFO
Service and Support
Some promises take a little longer for Arcadia to deliver on, but we are aggressive on what we ask...
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CFO
Functionality and Upgrades
Arcadia is on a regular upgrade schedule. We know exactly what is coming out each time. There is...
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CFO
Functionality and Upgrades
The Arcadia product works even better than what was originally promoted. There are certain things we...
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CFO
Functionality and Upgrades
Arcadia has improved things for the end users. Before when we wanted to prep a visit for a patient,...
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CFO
Other Observations & Comments
Arcadia delivers new functionality. The problem is I want it for free, and they are not going to...
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CFO
Service and Support
Support is something we struggled with for a while with Arcadia, so a few years ago they developed a...
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CFO
Functionality and Upgrades
When we went with Arcadia initially, I needed a way to prove the solution had a return. I am all...
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CFO
Service and Support
Arcadia has supported us very well through the COVID-19 crisis. We are continuing to partner with...
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VP/Other Executive
Functionality and Upgrades
Arcadia put together an algorithm so that we could know who to reach out to, and it prioritized...
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VP/Other Executive
Functionality and Upgrades
With Arcadia, I have been most impressed with their ability to ingest data. We are feeding all kinds...
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VP/Other Executive
Functionality and Upgrades
Sometimes Arcadia gets into the standard vendor problem where they try to customize things when...
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CIO
Service and Support
Historically, there were some challenges on the analytics side with Arcadia pertaining to...
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CIO
Future Outlook
The vendor's improvements have been positive. I expect to see further improvements. There are still...
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CIO
Lessons Learned
When it comes to getting our money’s worth, Arcadia's system is probably more on the expensive side....
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VP/Other Executive
Relationship
Since we have gotten people from Arcadia, I would say the implementation services from Arcadia get...
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VP/Other Executive
Other Observations & Comments
In the grand scheme of things, Arcadia is part of our long-term plans. However, our hospital system...
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VP/Other Executive
ROI / Cost (care and feeding)
In terms of charging for every little thing, the one thing that I want to have in order to be more...
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VP/Other Executive
Implementation and Training
As far as training goes, Arcadia records trainings on how to use the system and makes those...
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COO
Functionality and Upgrades
We have Arcadia Analytics. The product helps us create gap lists where we can do outreach for...
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COO
Service and Support
Arcadia.io reached out to us right away when COVID-19 hit. They pivoted some of the things that they...
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VP/Other Executive
Functionality and Upgrades
Arcadia’s system is not an easy system to use only because there is so much to learn. Users have to...
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VP/Other Executive
Relationship
The vendor executives have been very engaged and have been working with my leadership. They have had...
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COO
Functionality and Upgrades
The newest version of Arcadia Analytics is good. I don’t think that there are any major changes in...
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COO
Implementation and Training
If Arcadia.io could find a way to implement things a little more quickly, that would be useful....
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COO
Implementation and Training
I am satisfied with Arcadia.io's training. I think the vendor puts out release notes, and there is a...
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COO
Functionality and Upgrades
The product does exactly what we bought it for. There are always data validation things to work...
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COO
Interfacing and Integration
We really wanted to integrate a lot of data into this product. We are on a solid path to meet our...
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COO
Functionality and Upgrades
Overall, the platform is very intuitive and easy to use. The one thing that puts me off is that the...
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COO
Functionality and Upgrades
Based on the new modules, I would give the vendor a high score for delivering new technology. That...
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COO
Service and Support
I think the vendor's support people are really smart and can unpack and follow things. The response...
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COO
ROI / Cost (care and feeding)
If I email the vendor's CEO, I get a response in good time. I don't email the vendor very often, but...
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COO
Functionality and Upgrades
Driving outcomes is the whole reason that we bought Arcadia.io's platform. We wanted to help drive...
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COO
Functionality and Upgrades
The ability to do outreach based on our population in value-based contracts is super valuable. A lot...
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COO
Functionality and Upgrades
The care management module that Arcadia.io created is a real differentiator. Most of the information...
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Manager
Functionality and Upgrades
This product works as promoted. That is an improvement from last year. The system is very simple, so...
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Manager
Service and Support
Arcadia.io has good support for their website. I think that they have changed their ticket...
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Manager
Service and Support
Arcadia.io has been very supportive during the COVID-19 pandemic. They have offered us some help. We...
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Manager
Relationship
We are assessing whether or not Arcadia Analytics will be part of our long-term plans. I think that...
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Manager
Service and Support
Contractually speaking, Arcadia.io keeps their promises. But this is not always true on their...
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Manager
Service and Support
Arcadia.io has gotten better at documenting things and providing us with upgrade information. During...
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COO
Win/Loss - Why they were selected (by current clients)
We looked at other products before deciding to use Arcadia Analytics. The vendor had a very nice...
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COO
Functionality and Upgrades
I have mixed feelings about the vendor. One executive has been in regular communication with us. We...
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COO
Relationship
I am grateful to have a direct line to the vendor’s executives. I get a line of support from them...
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COO
Implementation and Training
My struggle with the vendor’s training is connected to the issue of us having unreliable data that...
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Manager
ROI / Cost (care and feeding)
Arcadia.io avoids charging us for every little thing. Sometimes, I feel like they are giving things...
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Manager
Implementation and Training
I would like to highlight Arcadia.io's training as well as their implementation and upgrade...
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Manager
Service and Support
Arcadia.io has made significant improvements to their support team over the last few years. We have...
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COO
Functionality and Upgrades
When it comes to the product working as promoted, there are three parts to the product, and they are...
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COO
Service and Support
The vendor is pretty innovative when it comes to delivering new technology. Bindery is their PDF...
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COO
Implementation and Training
When it comes to the vendor’s implementation services, the people are all smart and good. They try...
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COO
Implementation and Training
The vendor doesn’t really have any training. From a knowledge point of view, they are very smart,...
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COO
Implementation and Training
The way the vendor implemented the system with the training was really interesting. When we...
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CIO
Relationship
We have a long history with Arcadia.io. Our experience has always been great. In fact, our...
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CIO
Functionality and Upgrades
One of my goals was having one single source of truth for all data across our entire organization,...
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CIO
Implementation and Training
Overall, our experience with the vendor has been a commitment to success and a true partnership in...
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CIO
Implementation and Training
When COVID-19 hit, the vendor was still committed to us. Our senior leadership was concerned about a...
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CIO
Lessons Learned
The vendor avoids charging for every little thing, but I would qualify that by saying that the...
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CIO
Lessons Learned
I would highly recommend the system based on my experience with a number of other population health...
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CIO
Implementation and Training
The vendor needs to improve their implementation skills. They are doing better, but they still need...
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CIO
Functionality and Upgrades
The vendor has made a lot of improvements in having a standardized rollout upgrade strategy with...
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CIO
Service and Support
A lot of new users have never had a tool like Arcadia Analytics. The vendor has the ability to make...
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CIO
Relationship
I can reach the vendor’s executives if I need to. They will get involved if needed. They are very...
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VP/Other Executive
Relationship
I talk to Arcadia’s senior leadership pretty regularly. The leadership members are involved in our...
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COO
ROI / Cost (care and feeding)
The vendor suffered with us a lot on some of the data files we were getting that were problematic. I...
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Manager
Technology
The vendor has always been quite strong in software development and technology. Their weaker point...
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Manager
Other Observations & Comments
We have a pretty good insight into Arcadia.io's road map. I think the vendor is getting better at...
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Manager
Interfacing and Integration
If I was going to pass on something positive to a potential client, I would say that the vendor has...
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COO
Interfacing and Integration
The system does not meet our integration and interoperability needs well, and that is different from...
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COO
Other Observations & Comments
The vendor is very proactive, but we are currently assessing whether we will be staying with the...
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CEO/President
Interfacing and Integration
This solution is fairly easy to use. It interfaces well with all levels or users. The vendor has...
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CEO/President
Implementation and Training
The vendor has experienced some really rapid growth. When we initially contracted with them, they...
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CEO/President
Relationship
I have been impressed with Arcadia's leadership. Once a problem has been identified, especially in...
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CEO/President
Future Outlook
Arcadia.io is now at the core of data analytics infrastructure, so we anticipate using their...
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CEO/President
Service and Support
The vendor has certainly been more reactive than proactive. We have identified technical issues...
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VP/Other Executive
Functionality and Upgrades
Arcadia is light-years beyond any other vendor that we saw when we were going through our RFP...
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VP/Other Executive
Implementation and Training
The implementation was a challenge, and Arcadia acknowledged that and pivoted very quickly. I have...
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VP/Other Executive
Implementation and Training
The training from Arcadia could be better. The trainers are very knowledgeable and good, but there...
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VP/Other Executive
Functionality and Upgrades
Arcadia has done a really good job. The process has been a challenge. The EMR companies throughout...
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COO
Interfacing and Integration
When it comes to integration, the vendor really has good things that we can use and that we have...
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COO
Implementation and Training
The upgrades are fine. Some things on the road map seem fundamental to us. The ease of use goes hand...
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COO
Functionality and Upgrades
We are working on quality metrics and being able to see or understand differentials between what the...
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COO
Service and Support
In terms of ongoing support, we have weekly calls with the vendor. They have a ticketing system. Our...
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COO
Service and Support
We were looking at a certain type of data. The vendor was showing the trend going the wrong way in...
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COO
Relationship
The executives are very responsive. From a data point of view, we are using the vendor’s data to...
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COO
Lessons Learned
It is hard to say whether I would buy the solution again. The experience is new for my team, and we...
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COO
Service and Support
The vendor keeps their promises. They make take a while to keep them, but they eventually do. The...
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Director
Functionality and Upgrades
With Arcadia Analytics, we are pulling more information from the backend. We have to do a fair...
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Director
Relationship
Our team has been a little frustrated with all of the vendor's turnover. Arcadia.io's teams have a...
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Director
Functionality and Upgrades
I am not very close to this solution because of my role as a director. But I still use this system's...
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Director
Relationship
The vendor has been a great partner throughout the year, and they have made sure we have gotten all...
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Director
Functionality and Upgrades
We work with the vendor on loading our data and claims into the tool so that we can use the software...
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Director
Functionality and Upgrades
We have seen some really good improvements to the product. Our biggest challenge is patient...
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Director
Functionality and Upgrades
There are a few things that could be improved on the product. There are some things we have been...
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Director
Functionality and Upgrades
The vendor has made the ease of use of the system better in the most recent upgrade. The system has...
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Director
Service and Support
We have a dedicated vendor representative that we frequently meet with, and that is just great. That...
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Director
Service and Support
We have some new resources from the vendor. When we talk to them about claims data and loading...
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Director
Relationship
When we need vendor executive involvement, we are able to get it, but we haven’t needed it a whole...
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Director
Functionality and Upgrades
Before we got the attribution piece nailed down, we were really on the verge of determining whether...
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Director
ROI / Cost (care and feeding)
We get our money’s worth from the system. We are starting to get more of our money’s worth as the...
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Director
Functionality and Upgrades
There is still room for improvement in the product. There are always changes that could be made and...
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Director
Relationship
I would advise the vendor to continue to work on the data quality processes. In general, things tend...
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Director
Service and Support
We had a problem to solve. I went to Arcadia to ask them whether there was any data we could get out...
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Director
Lessons Learned
I would want someone looking at the product to know that data integration is really tough and timely...
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Director
Functionality and Upgrades
Arcadia's system is complicated, and it isn't as intuitive for end users as some other systems. My...
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Director
Functionality and Upgrades
The system uses census data to calculate SDOH levels. It would be really helpful to have more SDOH...
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Director
Relationship
I meet regularly with Arcadia as a team, and our new account manager even texts me updates. So I...
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Director
ROI / Cost (care and feeding)
Arcadia’s system is very favorable in terms of giving us our money’s worth.
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Director
Service and Support
Arcadia has made their outreach module available for free during COVID-19, and that has been...
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Director
Relationship
We had a bit of a rough patch with Arcadia's account management and moving some of our more...
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Director
Relationship
I have visibility into Arcadia’s executives. Before COVID-19, they flew out regularly, and we would...
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Director
Future Outlook
There is some room for improvement in the implementations. We have always had to ask for upgrades,...
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Director
Interfacing and Integration
With integration, the vendor was willing to try and give it a shot. I don’t think that the vendor...
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Director
Functionality and Upgrades
The vendor’s analytics far exceed anything I have seen from other vendors. We have had a lot of...
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Director
Functionality and Upgrades
The product offers more than we are able to do with it. The vendor is operating on a higher level...
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Director
Service and Support
I am a very needy customer, and the vendor has made scalable enhancements for me. If I have any...
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Director
Relationship
Sometimes there is a lot going on. The vendor has high goals, and they are always meeting those...
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Director
Service and Support
During COVID-19, the vendor actually tried to do more for us than we were able to even take on. They...
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Director
Future Outlook
The vendor is part of my long-term plans. We just changed EMRs, so there is some talk of...
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Director
ROI / Cost (care and feeding)
The vendor doesn’t nickel-and-dime. I am a very needy client because I don’t have a ton of network...
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Director
Implementation and Training
Training is probably an area where clients struggle with really identifying. Identifying intentions...
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Director
Relationship
We are in a low spell regarding our overall satisfaction. It probably couldn’t get much lower. I...
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Director
ROI / Cost (care and feeding)
As far as charging goes, I think a lot of things that Arcadia originally tried to charge us for got...
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Director
Implementation and Training
I think what is really driving the score lower with the implementation of Arcadia is just the fact...
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Director
Relationship
Working with Arcadia has been really good. I have very much enjoyed that. A collaborative and...
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Director
Implementation and Training
We have Arcadia's population health software. The vendor has helped us implement the solution both...
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Director
Service and Support
The vendor has been very responsive during COVID-19, especially in helping practices figure out...
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Director
Implementation and Training
Arcadia is figuring out their standard approach to implementations. If there were some consistency...
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Director
Functionality and Upgrades
A bunch of enhancements are coming that will make our workflows more seamless and fill gaps. Some...
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Director
Future Outlook
Arcadia is building their internal foundation. That is great for them. They have scaled quite a bit...
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Director
Functionality and Upgrades
The Arcadia system has a strong understanding of value-based care from the contract level down to...
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VP/Other Executive
Functionality and Upgrades
Arcadia Analytics’ UI is really easy to navigate. The only challenge is the utilization and cost...
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VP/Other Executive
Functionality and Upgrades
I didn’t purchase Arcadia Analytics just for the UI. I purchased it for the Foundry database too,...
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VP/Other Executive
Interfacing and Integration
The vendor is meeting our integration needs. The issue really comes back to their timeliness. But...
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VP/Other Executive
Service and Support
The ongoing support from the vendor has been absolutely phenomenal. The vendor’s people respond very...
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VP/Other Executive
Service and Support
I have a dedicated implementation manager who I have calls with regularly, so we are integrated with...
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VP/Other Executive
ROI / Cost (care and feeding)
I would say that we have highly received our money’s worth. My hesitation is around the care...
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VP/Other Executive
Implementation and Training
We have been really fortunate on the training side. We haven’t had any concerns around training on...
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VP/Other Executive
Implementation and Training
We have a great support team and great training because part of the implementation is training. But...
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VP/Other Executive
Functionality and Upgrades
The software doesn’t have any glitches. We don’t have access issues with the software. I am not a...
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VP/Other Executive
Functionality and Upgrades
I suspect that the vendor isn’t going to be able to move quickly enough to deliver everything we...
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VP/Other Executive
Functionality and Upgrades
We were very clear going into our contract that our two highest priorities were to improve our risk...
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VP/Other Executive
Other Observations & Comments
We are still working on the implementation. We have a lot of EMRs set up, so we are trying to get...
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VP/Other Executive
Implementation and Training
I am a big believer in repeatable processes and in documenting processes. I think one thing that...
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VP/Other Executive
Other Observations & Comments
One issue we have is that there are still some EMRs that we are trying to connect to. We are trying...
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VP/Other Executive
Service and Support
Arcadia.io definitely has some really smart people, but they don't often tell us what the other...
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VP/Other Executive
Functionality and Upgrades
The data curation is going really well. I have done some recent analysis because I wanted data from...
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VP/Other Executive
Other Observations & Comments
There are a lot of unknowns with Arcadia in terms of whether they get bought or sold. As long as no...
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VP/Other Executive
Other Observations & Comments
I don't know that we have had a time when we have had to call the vendor for support. We have a...
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COO
Service and Support
Arcadia did offer some COVID-19 outreach lists and some analytics. They built outreach messaging for...
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COO
Functionality and Upgrades
Arcadia has a lot of really powerful tools, but there is a solid investment that we need to make in...
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Manager
Other Observations & Comments
We had to put in a change request about a misunderstanding as to what the product would be like in...
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Manager
Sales and Contracting
We went through the RFP process with the vendor, and that was a sticking point in our organization....
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Manager
Functionality and Upgrades
From our perspective, the vendor is very good because they are going to aggregate way more data than...
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Manager
Relationship
The vendor has been a very good partner in terms of telling us what we should be thinking about and...
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Manager
Service and Support
The vendor has offered a lot of support during the COVID-19 crisis, but our organization didn’t take...
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Manager
Implementation and Training
For the most part, the vendor keeps their promises. With any implementation, there is a bit of...
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Manager
Implementation and Training
The vendor is generally willing to help train our people. The vendor doesn’t really have a ton of...
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Manager
Other Observations & Comments
We haven’t done a ton of integration work yet. We are mostly doing things from a data perspective,...
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Manager
Functionality and Upgrades
The resources that we have are very smart and helpful. The product is super good, and it is...
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Manager
Future Outlook
The vendor is growing very quickly. They have been a great strategic partner and have given us...
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Manager
Service and Support
We schedule meetings often, and the vendor is always accommodating. I can text them a question and...
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Manager
Relationship
There are a number of areas where we have pushed the vendor to explore and develop new things to...
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Manager
Relationship
Our account manager talks to us at least weekly about where things are going. We also meet with that...
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Manager
Functionality and Upgrades
The vendor continuously integrates our different connectors. That is a tangible outcome that they...
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Manager
Future Outlook
Our satisfaction will probably stay fairly consistent over the next 12 months. We will have a lot...
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Manager
Relationship
The vendor is very good, and they are focused on being a strategic partner for the long term....
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CEO/President
Functionality and Upgrades
Quality represents a significant amount of our revenue. In short, once we agree with the plans on...
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CEO/President
Lessons Learned
If people who use Arcadia have the expectation that as the users, they won't have to do much, then...
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CEO/President
Implementation and Training
Arcadia is very good with their training. They have a consistent team that does a really good job of...
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CEO/President
Relationship
Arcadia learns with us, and they have never told us that we could do things that we later couldn’t...
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CEO/President
Other Observations & Comments
Arcadia is very focused on hospital work and managed care plans. Occasionally, I push them to talk...
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CEO/President
Functionality and Upgrades
The ease of use is pretty good. If I can use Arcadia Analytics, anybody can use it. Once we got the...
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CEO/President
Service and Support
We have good experiences with the web and phone support. We have established some great...
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