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Arcadia Analytics
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
User Commentary
Director
Our non-technical users use analytics to procure information. The solution's front end is really...
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Director
When we implemented the solution, we didn't feel like we had the vendor's at-the-elbow support. We...
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Director
I wouldn't say that the vendor is quite over promising and under delivering. It feels more like they...
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Director
We have the ears of the vendor's executives, but the things that we tell them don't seem to stick. I...
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Director
End users who leverage the solution are capable of using it, but we would like to have more...
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Director
Arcadia.io has been a strong partner in terms of supporting us, staying current, and being proactive...
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Director
We have been able to pull together our claims and clinical data into a single repository, and that...
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Manager
When software companies roll out an update, it is ambitious. It looks like they don't have all their...
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Manager
There is limited competition in the population health space, so right now, we are sort of stuck. If...
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Manager
Sometimes the vendor pushes data to production without our thumbs-up, and that is certainly an...
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Manager
Arcadia.io has a train-the-trainer model, so they don’t really engage in much training. However,...
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Manager
Arcadia.io is really forward thinking about interoperability and partnerships with other vendors. We...
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Manager
Arcadia.io delivers on promises. They deliver healthcare analytics to us. However, the customer...
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Manager
We use a couple of modules that are completely unintuitive and really unhelpful. The rest of the...
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Manager
I like our account manager. They are receptive to what we need and as helpful as they can be.
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VP/Other Executive
Arcadia.io has some promising platforms, and we are really interested in maximizing the options that...
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VP/Other Executive
We have had some bumps in the road with setting up quality initiatives, metrics, and standardized...
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VP/Other Executive
The vendor didn't have much formalized training. They described their process as a train-the-trainer...
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VP/Other Executive
The system required a lot more work than expected on our part to use and maximize. We believed that...
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VP/Other Executive
The solution's reporting side generally doesn't provide what the vendor says that it will. The...
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VP/Other Executive
We received executive involvement for a while after we started with the product, but we haven't...
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VP/Other Executive
We want to group some things from our EMR vendor together with Arcadia Analytics. If we have to wait...
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Director
When we are documenting an interaction with patients, it is saved onto the main screen. We can’t...
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Director
From ongoing management, there are some delays with timelines. We eventually get things, but the...
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Director
I like the way Arcadia Analytics risks code patients and creates impact scores and reports on the...
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Director
We hire staff regularly and would like to do training, but Arcadia doesn’t give us a training...
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COO
Things have been challenging lately with Arcadia.io. They have acknowledged the challenges and...
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COO
The product is sticky. If I decided to pull it out, I would have a massive amount of work. If I...
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COO
With the recent upgrade, there have been quality-control issues. The downstream effect has caused a...
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Director
The vendor is constantly enhancing their platform and their analytics to target end users.
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Director
The vendor is constantly evaluating their platform and the needs of their customers. They aggregate...
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Director
When we have had issues, the vendor's top-level executives have gotten involved to help us. I would...
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Manager
Arcadia Analytics is a population health tool that gives us modules that our providers and internal...
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Manager
The vendor is very good at implementing their technology. However, when an organization is...
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Manager
We are having issues with real-time data right now. It takes a really long time to process...
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Manager
Right now, the solution's functionality is low for us. But we are waiting on an upgrade that is...
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Manager
The vendor has a very lean operation on the Arcadia Analytics' side. That is great for long-term...
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Manager
We have had to fight for executive involvement from the vendor, but they will bring in their...
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Manager
The system's overall, normalized data set is super helpful for our organization. We obviously had a...
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Manager
Our main issue with the vendor right now is that our organization has a huge volume of data that is...
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Director
We haven't had any problems, and the vendor has added some great functionality. The vendor added...
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Director
Sometimes, support issues take longer than expected to get resolved. The vendor's overall...
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Director
On the integration side, the vendor has gotten more proactive on their claims data feeds to identify...
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Director
I have been surprised with how well the folks at Arcadia handle our account. We set a price, and...
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Director
Arcadia said we would go live in 90 days from contract signing. However, it was closer to a year. I...
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Director
I have a great relationship with Arcadia. I can speak to the executives of the company anytime I...
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Director
Arcadia Analytics is a flexible and configurable system. It collects data from a myriad of...
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Manager
We are struggling with our training for this system. The vendor's training feels like a glorified...
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Manager
When we did our RFP, we liked Arcadia.io's culture the best. They have good people.
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Manager
Arcadia.io has been talking about a lot of really interesting things that will be in their new...
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VP/Other Executive
Another vendor's system has a little more actuarial heft around utilization statistics, the cost of...
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VP/Other Executive
We are integrating a lot more than just our population health data. That data is good but not...
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VP/Other Executive
The Arcadia system is an advanced, market-leading product that has delivered for us over the past...
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VP/Other Executive
Data tables are useful. We have built some SQL models and other dashboards. We run the data through...
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CMIO
Arcadia Analytics is really good at aggregating data from different systems as well as resurfacing...
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CMIO
Arcadia Analytics is highly interoperable. Its whole purpose is to be interoperable.
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CMIO
Some of the navigation in Arcadia Analytics is a little bit clunky. That probably has something to...
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CEO/President
Arcadia.io has a very smart group of people building an analytics platform. Arcadia.io is very in...
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CEO/President
Arcadia.io needs to be a little more on the ground on the primary care side because that is where...
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CEO/President
Arcadia.io doesn't nickel-and-dime. They have been pretty good with us. We are long-term customers,...
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CEO/President
The system works as well as it had been promoted to work. Once the system was in, it was really...
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CEO/President
The ongoing support is good. Arcadia.io is fairly consistent with their support. Sean, the CEO, does...
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CEO/President
Since we got the system, the revenue cycles in our organization have increased significantly because...
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CIO
I would have rated Arcadia.io higher for their proactive service a couple of years ago. I don't know...
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CIO
At one point, we merged with another organization that was using a product other than Arcadia...
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CIO
We are fully committed to Arcadia.io at this point. They are critical and key for us to get to where...
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CIO
Arcadia.io is hyperfocused on value-based care, risk, and how to be successful in that space....
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Director
Arcadia Analytics gave us good bang for our buck a few years ago. Then things got a bit out of whack...
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Director
Every month, we had issues with claims loading accurately and quickly. I had a lot of concerns with...
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Director
We had a really good relationship with Arcadia for a couple of years, and then it went south. One...
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Director
We were really uncomfortable with our enterprise data warehouse for population health. Arcadia...
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VP/Other Executive
The outcomes have been around improved follow-up when moving from an acute setting to an outpatient...
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VP/Other Executive
I like what we have scoped out and planned to do with Arcadia. We have identified things that the...
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VP/Other Executive
We are having challenges with the desktop product. That was one of the core products that the vendor...
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VP/Other Executive
Arcadia needs a referral management tool that is better than what they currently have today,...
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Director
The product is part of our long-term plans. We definitely have a need to have aggregated data in our...
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Director
The vendor has resolved most of our issues over time. We have had some challenges with data quality...
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Director
The upgrade process on the product has not always been smooth, and there have been a few things that...
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Director
Arcadia.io is very transparent. That was very helpful for me when I first started working with them....
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Director
Sometimes, Arcadia.io promises that they will get something done, but when they say that that thing...
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Director
When I look at Arcadia.io and consider the medical expenses that we pay on the front end, Arcadia...
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Director
The vendor keeping promises is a gray area. Initially, they didn’t keep all of their promises, but...
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Director
I love the product. We had a very rocky start, and I am hopeful that Arcadia has improved some...
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Director
In the past, the providers have had to wait for the care management information, and it is not...
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Director
The vendor is really working hard to ensure they improve some of their processes and are responsive....
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Director
The training was very good and pretty straightforward, and the vendor had good tools. They would do...
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Director
Interoperability is the key feature that we are hoping for, and we are getting very positive...
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Director
This is a very efficient, powerful product. I have used some other systems that were supposed to be...
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Director
I am not aware of any new technology that has been added. I know Arcadia is working on some other...
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Director
We have ceased our regular meetings with the support team since we are essentially launched, but any...
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Director
We have access to every entry that is made in Arcadia’s system, and those entries can be pulled out...
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Director
The system is very robust. It has the ability to ingest not only claims data but also daily...
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Director
This system makes for efficient workflows. It also makes for accurate workflows, so we don’t have to...
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Director
Arcadia Analytics has done pretty well. When we purchased the system, we liked the vendor's ability...
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Director
Arcadia.io struggled for a while with being able to deliver on the services side. Our needs and...
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Director
Arcadia Analytics is doing everything we need. It is a lot more robust than what we came off of, so...
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Director
It was a struggle to go live on Arcadia Analytics. The quality wasn’t there at first in looking at...
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Director
At this point, the system has been everything we need. They seem to be ahead of where we need to be....
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Director
Integration and interoperability are all the system does. Arcadia Analytics doesn’t have the ability...
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Director
We really couldn’t ask for more with Arcadia Analytics. When Arcadia quoted the implementation...
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COO
Arcadia is pretty good about avoiding nickel-and-diming, and I am pretty careful about when I can...
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COO
We have had some data integrity issues with Arcadia, so I would be more hesitant to recommend...
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COO
Arcadia takes our payer claims files and integrates them into a single-file format for us. That is...
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COO
We went with Arcadia to begin with because one of our top priorities is clinical documentation...
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COO
We are deciding whether Arcadia will be part of our long-term plans; it is likely that they will be....
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COO
Arcadia grew very quickly and had some growing pains, so we struggled for a bit in terms of...
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CEO/President
I would hope that every Arcadia client would have the same opportunity to have constant two-way...
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CEO/President
We became engaged with the impact of COVID-19 on the community early on, and we set up a command...
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Director
In the past, the vendor executive involvement was really poor, but the vendor is really working hard...
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Director
The pricing of the system is pretty fair. I would certainly like to have higher quality service, but...
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Director
I definitely would recommend the vendor to other organizations, but I would explain to them what...
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Director
During the COVID-19 crisis, the vendor's support has not dropped off at all. They have reached out a...
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Director
I would say to others looking at the system that the vendor organization is growing fast. They are...
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Director
We integrate with numerous facilities. They all have different EMRs and upgrade those often without...
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Director
Most of the new technology that the vendor delivers does not meet our needs. We focus more on...
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Director
One big deficit of the product is that it doesn’t give us trending over time. Any trending has to be...
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Director
The vendor being proactive in the past has been a major fail. They are improving a little, but they...
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Director
Implementation services is an area that has changed completely over the last year. That was one of...
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Director
I was not here for the vendor's initial training, and when I came to the organization, the training...
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Director
Most parts of the product work as promoted until the vendor does an upgrade or someone makes a...
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Director
A lot of the system is easy to use, but when our team tries to get more information out of it or use...
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Director
The product is definitely part of our long-term plans. It is an integral part of our plans and...
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Director
The vendor does not keep all of their promises. There have been times where they have projected...
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Director
The vendor avoids charging for every little thing. They put up some pretty sizable technology...
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CMO
There are some inherent difficulties in claims data and changing files that come from payers, and we...
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CMO
We have our Epic data in Arcadia Analytics, so that is really powerful. We still have a little bit...
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CMO
The CMO at Arcadia is very responsive. The vendor has a new COO, and our COO has developed a good...
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CMO
Receiving our money’s worth from Arcadia has to do with the potential of the platform versus the...
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Director
The vendor’s responsiveness has been better in terms of responding to issues that come up and...
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Director
I don't know what the recent upgrades include because they happen on the vendor’s side. Whatever the...
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Director
We spend a lot of time in the back end of the system pulling data out. The system doesn't really...
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Director
Arcadia Analytics is the core of most of the analytics we do on our performance. It is a critical...
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Director
What will help Arcadia is to really flesh out what it means to be a partner to the customer during...
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Director
We have been implementing claims and EHR data into Arcadia Analytics, and it does exactly what the...
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Director
We have had some use cases where we needed to supply the data we received from Arcadia Analytics to...
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Director
Overall, the product is great. There have been some things that we have suggested that really should...
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Director
The tool can be somewhat overwhelming, but we have some control over it. We can control how much of...
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Director
When I found out what Arcadia did, I was very impressed because I had always thought there should be...
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Director
When we started working through COVID-19, Arcadia had some solutions that felt more applicable to...
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Director
We have invested a lot into Arcadia Analytics. We are committed to making it work well for us. We...
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Director
Part of my experience with Arcadia has involved a lot of things getting placed into my lap as the...
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Director
There have been instances where issues just seem to arise out of nowhere in meetings. When the...
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Director
We are in regular contact now with the executives of the organization and the people that have been...
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Director
If the outcomes are related specifically to this implementation, then they have been good lately. If...
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Director
At a recent conference, Arcadia was boasting about all the new products and features that are...
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Director
Support has left a lot to be desired. With another vendor, we had a lot of visibility in terms of...
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Director
When we average out the current issues with the awesomeness of the product, the score is really...
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Director
With our implementation process, the goal is to move a practice into the test environment and do...
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Director
We aren't being nickel-and-dimed. Arcadia has told us that some things will be extra work, but I do...
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Director
Arcadia told us that they could have us up and running in a certain number of months. I know that...
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Director
If Arcadia could flesh out the training process, things would be much more robust and superb. With...
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COO
I enjoy working with Arcadia. They are a pleasure to work with. They modify things to meet our...
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COO
I can't give a negative about Arcadia because they have worked with us really well. They have gone...
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COO
We don't do a lot of training with Arcadia, but we have been satisfied with the training we have...
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COO
Arcadia called us recently and said they have a different product line and service and want to do a...
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COO
Implementing and integrating the Arcadia product are not so complex, but having to work with other...
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CFO
We have a long history working with Arcadia, and they have always been willing to develop to our...
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CFO
Some promises take a little longer for Arcadia to deliver on, but we are aggressive on what we ask...
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CFO
Arcadia is on a regular upgrade schedule. We know exactly what is coming out each time. There is...
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CFO
The Arcadia product works even better than what was originally promoted. There are certain things we...
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CFO
Arcadia has improved things for the end users. Before when we wanted to prep a visit for a patient,...
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CFO
Arcadia delivers new functionality. The problem is I want it for free, and they are not going to...
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CFO
Support is something we struggled with for a while with Arcadia, so a few years ago they developed a...
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CFO
When we went with Arcadia initially, I needed a way to prove the solution had a return. I am all...
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CFO
Arcadia has supported us very well through the COVID-19 crisis. We are continuing to partner with...
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VP/Other Executive
Arcadia put together an algorithm so that we could know who to reach out to, and it prioritized...
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VP/Other Executive
With Arcadia, I have been most impressed with their ability to ingest data. We are feeding all kinds...
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VP/Other Executive
Sometimes Arcadia gets into the standard vendor problem where they try to customize things when...
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CIO
Historically, there were some challenges on the analytics side with Arcadia pertaining to...
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CIO
The vendor's improvements have been positive. I expect to see further improvements. There are still...
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CIO
When it comes to getting our money’s worth, Arcadia's system is probably more on the expensive side....
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VP/Other Executive
Since we have gotten people from Arcadia, I would say the implementation services from Arcadia get...
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VP/Other Executive
In the grand scheme of things, Arcadia is part of our long-term plans. However, our hospital system...
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VP/Other Executive
In terms of charging for every little thing, the one thing that I want to have in order to be more...
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VP/Other Executive
As far as training goes, Arcadia records trainings on how to use the system and makes those...
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COO
We have Arcadia Analytics. The product helps us create gap lists where we can do outreach for...
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COO
Arcadia.io reached out to us right away when COVID-19 hit. They pivoted some of the things that they...
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VP/Other Executive
Arcadia’s system is not an easy system to use only because there is so much to learn. Users have to...
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VP/Other Executive
The vendor executives have been very engaged and have been working with my leadership. They have had...
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COO
The newest version of Arcadia Analytics is good. I don’t think that there are any major changes in...
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COO
If Arcadia.io could find a way to implement things a little more quickly, that would be useful....
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COO
I am satisfied with Arcadia.io's training. I think the vendor puts out release notes, and there is a...
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COO
The product does exactly what we bought it for. There are always data validation things to work...
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COO
We really wanted to integrate a lot of data into this product. We are on a solid path to meet our...
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COO
Overall, the platform is very intuitive and easy to use. The one thing that puts me off is that the...
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COO
Based on the new modules, I would give the vendor a high score for delivering new technology. That...
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COO
I think the vendor's support people are really smart and can unpack and follow things. The response...
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COO
If I email the vendor's CEO, I get a response in good time. I don't email the vendor very often, but...
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COO
Driving outcomes is the whole reason that we bought Arcadia.io's platform. We wanted to help drive...
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COO
The ability to do outreach based on our population in value-based contracts is super valuable. A lot...
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COO
The care management module that Arcadia.io created is a real differentiator. Most of the information...
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Manager
This product works as promoted. That is an improvement from last year. The system is very simple, so...
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Manager
Arcadia.io has good support for their website. I think that they have changed their ticket...
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Manager
Arcadia.io has been very supportive during the COVID-19 pandemic. They have offered us some help. We...
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Manager
We are assessing whether or not Arcadia Analytics will be part of our long-term plans. I think that...
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Manager
Contractually speaking, Arcadia.io keeps their promises. But this is not always true on their...
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Manager
Arcadia.io has gotten better at documenting things and providing us with upgrade information. During...
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COO
We looked at other products before deciding to use Arcadia Analytics. The vendor had a very nice...
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COO
I have mixed feelings about the vendor. One executive has been in regular communication with us. We...
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COO
I am grateful to have a direct line to the vendor’s executives. I get a line of support from them...
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COO
My struggle with the vendor’s training is connected to the issue of us having unreliable data that...
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Manager
Arcadia.io avoids charging us for every little thing. Sometimes, I feel like they are giving things...
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Manager
I would like to highlight Arcadia.io's training as well as their implementation and upgrade...
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Manager
Arcadia.io has made significant improvements to their support team over the last few years. We have...
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COO
When it comes to the product working as promoted, there are three parts to the product, and they are...
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COO
The vendor is pretty innovative when it comes to delivering new technology. Bindery is their PDF...
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COO
When it comes to the vendor’s implementation services, the people are all smart and good. They try...
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COO
The vendor doesn’t really have any training. From a knowledge point of view, they are very smart,...
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COO
The way the vendor implemented the system with the training was really interesting. When we...
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CIO
We have a long history with Arcadia.io. Our experience has always been great. In fact, our...
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CIO
One of my goals was having one single source of truth for all data across our entire organization,...
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CIO
Overall, our experience with the vendor has been a commitment to success and a true partnership in...
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CIO
When COVID-19 hit, the vendor was still committed to us. Our senior leadership was concerned about a...
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CIO
The vendor avoids charging for every little thing, but I would qualify that by saying that the...
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CIO
I would highly recommend the system based on my experience with a number of other population health...
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CIO
The vendor needs to improve their implementation skills. They are doing better, but they still need...
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CIO
The vendor has made a lot of improvements in having a standardized rollout upgrade strategy with...
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CIO
A lot of new users have never had a tool like Arcadia Analytics. The vendor has the ability to make...
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CIO
I can reach the vendor’s executives if I need to. They will get involved if needed. They are very...
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VP/Other Executive
I talk to Arcadia’s senior leadership pretty regularly. The leadership members are involved in our...
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COO
The vendor suffered with us a lot on some of the data files we were getting that were problematic. I...
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Manager
The vendor has always been quite strong in software development and technology. Their weaker point...
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Manager
We have a pretty good insight into Arcadia.io's road map. I think the vendor is getting better at...
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Manager
If I was going to pass on something positive to a potential client, I would say that the vendor has...
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COO
The system does not meet our integration and interoperability needs well, and that is different from...
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COO
The vendor is very proactive, but we are currently assessing whether we will be staying with the...
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CEO/President
This solution is fairly easy to use. It interfaces well with all levels or users. The vendor has...
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CEO/President
The vendor has experienced some really rapid growth. When we initially contracted with them, they...
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CEO/President
I have been impressed with Arcadia's leadership. Once a problem has been identified, especially in...
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CEO/President
Arcadia.io is now at the core of data analytics infrastructure, so we anticipate using their...
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CEO/President
The vendor has certainly been more reactive than proactive. We have identified technical issues...
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VP/Other Executive
Arcadia is light-years beyond any other vendor that we saw when we were going through our RFP...
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VP/Other Executive
The implementation was a challenge, and Arcadia acknowledged that and pivoted very quickly. I have...
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VP/Other Executive
The training from Arcadia could be better. The trainers are very knowledgeable and good, but there...
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VP/Other Executive
Arcadia has done a really good job. The process has been a challenge. The EMR companies throughout...
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COO
When it comes to integration, the vendor really has good things that we can use and that we have...
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COO
The upgrades are fine. Some things on the road map seem fundamental to us. The ease of use goes hand...
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COO
We are working on quality metrics and being able to see or understand differentials between what the...
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COO
In terms of ongoing support, we have weekly calls with the vendor. They have a ticketing system. Our...
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COO
We were looking at a certain type of data. The vendor was showing the trend going the wrong way in...
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