Arcadia Analytics Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
I talk to the Arcadia executives pretty often. I feel like I can reach out to them anytime I want to...
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Loyalty, Product
Arcadia Analytics hasn’t been Arcadia’s focus, and the UI doesn't get as much attention. The...
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Relationship
Arcadia did some realignment with their support structures recently, and we have a different team...
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Loyalty, Relationship
Arcadia has driven satisfaction with engagement from their support team in terms of content...
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Relationship
One thing that I appreciate about Arcadia is that the partnerships they have been building, their...
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Relationship
Arcadia's support people are very reactive, and they will respond to my requests. When I need help,...
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Loyalty, Relationship
Arcadia is coming up with new things. Arcadia is good with data security and follow-up. They are...
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Relationship, Product
Arcadia could improve when it comes to data integrity and timeline resource management. We are still...
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Product
I would give the system's stability a lower rating because of Arcadia Analytics' data quality...
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Loyalty, Product
Our scope has definitely widened with the use of Arcadia Analytics. We had access to some products...
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Relationship, Value
It isn't that Arcadia doesn't keep their promises. It is just that they don't keep them according to...
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Operations
Most of Arcadia's trainings are just web based, so there are not a lot of proactive, interactive...
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Loyalty, Relationship
Arcadia has made some changes in their leadership and account teams and has brought in some new...
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Culture
We recently renegotiated the contract with Arcadia, and with the rates that we came in with, the...
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Relationship
We really like the collaboration that we get with Arcadia. If there are any issues or problems, we...
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Culture, Relationship
The vendor has overpromised and underdelivered. I suspect that the vendor sold the product to the...
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Product
It would be helpful to have some level of prescriptive analytics from the vendor. Those analytics...
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Relationship
I can call one of the higher-ups at Arcadia at any point and speak to them personally. The way the...
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Loyalty, Relationship
Arcadia Analytics is still a little underdeveloped, but it is coming around. The vendor keeps coming...
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Product
The challenge with Arcadia Analytics is that the people who understand it really intimately are...
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Loyalty, Operations, Product
We plan to keep Arcadia Analytics for the next few years, but that could change if Arcadia Analytics...
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Product, Value
The biggest challenge we have with Arcadia Analytics is that it feels like a platform made by data...
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Relationship
There are really good people over at Arcadia. We can reach out to them, and they help us with the...
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Loyalty, Product
If Arcadia Analytics could be integrated into the chart for a patient, that would go a long way...
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Relationship, Product
My experience with Arcadia has gone down a little. We have been having some issues with the system's...
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Product
Arcadia is not servicing their data fast enough, and that is causing our end users to think that...
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Loyalty, Relationship
Data Platform is pretty easy. I think Arcadia has a vision. They have been readjusting their...
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Relationship
The people we work with at Arcadia are empowered to solve our problems, but that still hasn't solved...
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Operations
Instead of just having Arcadia’s video trainings, it would maybe be nice to be able to still have a...
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Relationship
There have been some changes in the Arcadia leadership, and the executive assigned to our account...
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Relationship
Arcadia’s turnaround time for problem resolution can be slower than we like. Development timelines...
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Loyalty, Value
Arcadia Analytics is a very expensive product. Frankly, that is why we are looking for alternatives....
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Culture, Value
Arcadia has developed some AI tools, but they didn't perform as expected. My guess is that those...
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Relationship, Product
Arcadia is pretty good at coming up with new solutions. They sometimes get too far ahead of...
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Relationship, Operations
We have a really awesome account executive, and Arcadia in general has been trying to put more...
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Operations, Product
Arcadia Analytics is just not super intuitive, and we had a training module reset recently because a...
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Product
There are some nuances to some of the ways that Arcadia processes data, and those nuances differ a...
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Relationship
Arcadia is super proactive. They also have improved in that space over the years and are very on top...
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Relationship
Arcadia is very solution oriented, and while they are a large organization that sometimes can get a...
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Culture, Relationship, Value
Arcadia has gotten a bit better at this, but anytime they add a new feature or a new module, they...
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Relationship
I can call anybody at Arcadia and talk to them about issues. Arcadia has come up with a lot of new...
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Relationship, Operations, Product
Arcadia does not keep all promises. The biggest thing is their timelines. I have never asked them to...
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Loyalty
I have recommended Arcadia. I have tried to steer people to them. I think for all its problems,...
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Culture, Relationship
Arcadia has a disconnect on the development team. They develop what product they were told to, but...
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Value
Arcadia does not avoid charging for every little thing. From the Arcadia Analytics perspective, the...
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Relationship
I don't think that anything is super proactive in this space. If Arcadia knows about something, they...
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Value
Receiving our money's worth rates just above the middle of the road. This is not necessarily...
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Product, Value
I would buy Arcadia Analytics again. We don't have another option for some of the things that we...
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Operations
Arcadia's training was good, but it could be better. Training is the area where Arcadia is the...
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Relationship, Operations
Arcadia has a very focused, engaged, and high-performing implementation team. We have had issues...
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Value
Arcadia's system allows us to drive tangible outcomes. We have had a very positive ROI with...
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Operations
Arcadia's implementation services rate at the middle of the road because the vendor doesn't have the...
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Loyalty, Product
Arcadia's product has supported our integration and interoperability goals pretty well. I do think...
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Relationship, Product
Arcadia sends out a status report that has a list of top priorities. I'm not involved in the...
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Operations
Arcadia’s training is not the best I have seen, but I have been through a whole lot worse too. But...
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Product
At the end of the day, Arcadia Analytics succeeds based on the data that we feed it and the more...
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Product, Value
Arcadia Analytics is one of the better tools that I have used. It is pretty cutting-edge and really...
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Product
Arcadia Analytics is essentially insurance software. What I mean is if someone works at an insurance...
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Loyalty
We are going to sunset Arcadia Analytics because our EMR vendor, Epic, has their own solution for...
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Value
We are paying so much money up front for Arcadia Analytics anyway that charging a little more for...
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Product
Arcadia Analytics always works as intended. The code issues are less complex, and I think the...
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Loyalty
I am optimistic that my satisfaction is going to go up a few points next year with Arcadia...
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Product
For a nontechnical person, the pretty UX is good, but it is limited in Arcadia’s analytics platform...
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Relationship
We have regular meetings with Arcadia, and there is a bit of a bureaucratic maze that some people...
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Culture
The sales pitch isn't always as pretty as the functionality is in real life. A lot of the bells and...
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Loyalty, Product
Around custom reports, there was a lot we hoped we would be able to make available within the UX...
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Loyalty, Relationship
Arcadia’s road map always gets us excited, so I think they have a good pulse on where to go. But the...
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Product, Value
Arcadia Analytics has been a good source to bring claims data along with EHR data. The system gets...
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Loyalty, Relationship
Arcadia has a good vision of where they want to go, and they are looking forward. The big question...
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Product
The Arcadia Analytics platform does not work as well as it could. The functionality is limited, and...
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Culture, Value
Arcadia likes to charge us. They just always let us know that there is a new thing but that it comes...
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Culture, Loyalty
The vendor has an overlay product, which has been sold for a few years and was part of our original...
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Culture
Part of Arcadia’s sales pitch is that they work with all of the managed care products today. We...
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Operations
What could have gone better with implementation was the amount of effort that was required on our...
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Culture, Relationship, Product
Integrations with Arcadia Analytics take an extremely long time, and it doesn't seem like they...
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Loyalty, Relationship, Product
There are certain areas where Arcadia can continue to grow the Arcadia Analytics tool. For example,...
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Loyalty, Relationship
Arcadia is always advancing, and through the years that we have used them, we have seen them grow,...
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Product, Value
At the end of the day, even with some of the barriers, Arcadia Analytics is a great tool, and it is...
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Relationship, Operations
We have been with Arcadia for a long time, and they have grown and learned, so if an organization...
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Product
Arcadia Analytics is doing everything we have to do, but it is missing some of the more...
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Relationship
The executives at Arcadia seem pretty hands-on. They get more involved at different times, but we...
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Relationship
Arcadia’s support is terrible. There is just a really clunky ticket tool, and the support people...
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Relationship, Operations
Timelines always get pushed by Arcadia, and that is frustrating. I understand the sheer complexity...
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Relationship
We are really happy with our current account team from Arcadia. They are very responsive and...
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Loyalty, Relationship, Product
We certainly want to keep seeing the level of attention we get from Arcadia from an account...
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Operations
Arcadia has certainly improved their implementation services recently, but early on, those services...
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Loyalty
Because of our EHR vendor's embeddings with our EHR, things are natively combined into that...
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Relationship
We have had problems with the web support from Arcadia for a while. We have had some different data...
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Product
The product is a strong tool, and there are quite a few organizations in our state that are now...
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Relationship
The vendor's teams are challenged in getting things integrated quickly or seamlessly. There is a lot...
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Culture, Relationship
The vendor lets us know when they have modifications coming and what those are going to look like....
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Culture, Value
The vendor charges for everything. We have a contract, but we have an amendment for anything extra....
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Value
I don't think there is an ROI on the product. It is a tool that we have to have, so we have to pay...
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Operations, Product
Arcadia's strength is that they can integrate EMR data, clinical data, and payer data all in one...
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Product, Value
Our analysts rely on data, but it sometimes feels like we are in constant upgrade migration mode,...
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Relationship, Operations
Arcadia’s timeliness is challenging. Arcadia has some vision, but they don't consistently deliver on...
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Loyalty, Product
There are some things Arcadia has kept promises on, but other things take a really long time to...
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Relationship, Operations
Arcadia is good with training, and they have some really good people there too. We have a customer...
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Product, Value
Among all the competitors, Arcadia Analytics is probably the best of all of them. With Arcadia’s...
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Relationship
After all the years we have been with Arcadia, I feel like we should have a better product, and we...
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Loyalty, Value
Sometimes what we have found is that what Arcadia promotes is working as expected, but it might...
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Relationship
We have tickets with Arcadia that are over a year old, so there are struggles with ticket closures...
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Relationship, Operations
We had issues with the implementation managers that Arcadia was assigning to us. We had a really...
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Relationship
The response time when we reach out for help depends on the ticket. We put a lot of tickets in for...
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Product
The one issue we run into is that there is too much data for some people, but that is probably more...
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Operations, Product
We have internal solutions that we create reports in by connecting to the back-end database. We can...
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Operations
My satisfaction level with the implementation has to do more with recent upgrades and new live...
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Loyalty
Arcadia Analytics is not a great product. It is not built for a health plan. That became clear once...
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Relationship
Our experience hasn't been great. Arcadia is very difficult to work with. We received a ton of...
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Culture, Value
We might not have gone in understanding that everything is a cost. So some of the things that we...
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Operations
During the go-live, Arcadia was helpful.
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Product, Value
It would be nice if the system could be more customizable without us having to seek assistance and...
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Operations
The training was just Arcadia pointing us to their user guides. We would have liked for the vendor...
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Loyalty, Product
Arcadia hasn't done anything for us in the way of new technology for a health plan. We want to be...
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Product
All of our end users feel that Arcadia Analytics is not a simple system to use, and they feel that...
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Relationship
Arcadia needs to listen to the organizations they work with and try to help meet their needs. The...
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Relationship
If there is a problem with Arcadia, they won't help us. We have to prove without a shadow of a doubt...
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Relationship
We would like Arcadia to standardize their EMR connectors and simplify that process. They are open...
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Relationship
I really enjoy working with the Arcadia team members. Their executives are great. They know me and...
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Product
Arcadia has done really well with their analytics dashboards and the quality-measure processing...
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Product, Value
Arcadia Analytics is our population health solution for our network, and we have integrated a lot of...
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Culture, Value
The vendor prices competitively. They do a good job and don't nickel-and-dime us to death. We know...
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Loyalty, Product
The quality of the product is really good. We utilize the vendor’s reports and their back end to...
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Product
Some of the needs that we might have change on the fly. The product is not as customizable as it...
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Relationship, Product
The vendor does a great job of supporting our integration goals. Any piece of data that we want...
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Culture, Value
Arcadia is trying to standardize their infrastructure, and that is causing a cost to their clients....
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Relationship, Operations
To make Arcadia a stronger organization, they could train their employees more so that they are the...
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Loyalty, Product
There has been a huge change with Arcadia delivering new technology. They just had their user...
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Relationship
Arcadia’s customer service used to be awful. But we have a new Arcadia account representative, and...
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Loyalty, Relationship, Product
Arcadia is doing a really good job of keeping their finger on the pulse of what is going on in the...
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Loyalty, Relationship
Arcadia is getting better and is definitely hitting more timelines now, but we have had a...
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Loyalty, Relationship, Product
The Arcadia Analytics tool is improving. Arcadia is streamlining things, making things work better,...
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Culture, Value
Our contract with Arcadia was very clear about what was included and what was not. I know that when...
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Operations, Product
We have been in this contract for a few years. When we first started, things were chaotic and...
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Loyalty, Product
There are certain things that we want to customize, but that is not on the vendor. We will probably...
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Relationship, Product
When we go out, we have some canned dashboards, canned meaning that they are Arcadia’s standard...
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Operations
Arcadia continues to be very helpful in training and hopping on calls to explain things. Even though...
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Loyalty
I'm not sure what is going to happen when the time to renew comes up. I know that some folks aren't...
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Loyalty, Product
We are struggling operationally. One of our leaders knows that everything is updated by a certain...
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Relationship
The vendor is very proactive. They emailed us and said that they found a problem, and I hadn't...
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Relationship, Product
Data is key. We need to understand our data and what is in it. We have done a lot on our side to...
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Culture, Relationship
I have already recommended Arcadia to folks. I tell folks that Arcadia is a great partner who works...
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Relationship
We have been having a lot of discussions with Arcadia to get organized in a certain space and know...
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Loyalty, Relationship
The vendor is going to meet with us. They really listen to us, and we are going to do some goal...
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Loyalty
We moved forward with Arcadia because we thought that Arcadia in general was more sophisticated and...
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Relationship
Arcadia is not perfect; no SaaS provider is. While Arcadia has a very strong product, what...
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Loyalty
We learned in our due diligence that Arcadia went through a rough patch a few years ago when they...
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Operations
I think Arcadia was developing their products so rapidly that the training just hasn't caught up. We...
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Value
Arcadia has started charging for things that they did not charge for in the past. We have been with...
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Relationship
We have had various account managers. The vendor seems to have a high turnover rate. When we ask for...
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Loyalty, Product
The system's design makes it fairly easy to use. The system is also reliable. It will be up when we...
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Product
The product focuses on particular payer programs and some population health analysis, but it doesn't...
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Relationship
The vendor's support is frustrating. We have had many tickets go through Arcadia's system, and...
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Relationship
In terms of involvement from the vendor's people, the vendor has brought in people when we have...
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Loyalty
My advice to someone who is looking to get into Arcadia's system would be to pay attention to the...
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Culture, Operations
The vendor could improve their upgrades by setting expectations for what we are going to get versus...
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Loyalty, Product
Arcadia has made some good strides with the user friendliness of their web environment. Arcadia has...
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Loyalty, Product, Value
We aren't the ideal client for Arcadia Analytics. That has been my takeaway from all of the...
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Relationship
Arcadia makes a solid attempt to keep all of their promises. They also have good follow-up. Arcadia...
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Relationship, Operations
Arcadia has tools available for training, but they are in the middle of the road. The vendor offers...
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Loyalty, Product
The biggest reason that Arcadia Analytics doesn't meet our needs is that it doesn't integrate with...
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Relationship
We have tickets that are still open and outstanding that have been there for years. The vendor has...
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Loyalty, Product
I think that there are still some glaring issues that Arcadia Analytics hasn't yet resolved in terms...
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Loyalty, Operations, Value
Arcadia Analytics is not part of our long-term plans. We are an Epic shop, so bridging everything...
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Culture, Value
With Arcadia, there are some things that I think are cost prohibitive when they shouldn't be, but...
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Relationship, Product
Especially in the last few months, Arcadia has stepped things up in terms of driving tangible...
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Operations
Arcadia's implementation and support are very good. The vendor has some good virtual training...
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Loyalty, Relationship, Product
Some of Arcadia's product releases are promising and very exciting, especially with generative AI....
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Relationship
We had a couple of rough years with the vendor that were a little contentious and frustrating for...
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Product, Value
It takes a lot of time and investment to get all of our analytics together and to give people proof...
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Relationship, Product
I would tell Arcadia's team to allow for a little more flexibility in the product's front end, like...
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Relationship, Product, Value
Arcadia has released a series of self-service tools for customers. The vendor has a product that...
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Loyalty, Relationship
All things considered, I would recommend Arcadia. Their system is solid. I appreciate what the...
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Relationship
Arcadia doesn't keep all of their promises in a reasonable time frame. There is a particular product...
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Relationship
The vendor needs to set realistic timelines and expectations and maintain that support when things...
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Operations
One thing that I would tell Arcadia's team would be to follow through. Every project hits snags, but...
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Loyalty, Relationship
We have been with Arcadia for a few years now, and we understand how to use the system across our...
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Relationship
Arcadia not keeping all their promises was a perennial issue with them. I have always viewed Arcadia...
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Relationship, Value
The whole ticketing process and its responsiveness were challenges with Arcadia. An issue from time...
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Relationship
Executive involvement was an area that Arcadia improved in over time. I have spent a lot of time...
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