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Arcadia Analytics Comments
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Commentary Summary
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User Commentary
VP/Other Executive
The outcomes have been around improved follow-up when moving from an acute setting to an outpatient...
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VP/Other Executive
I like what we have scoped out and planned to do with Arcadia. We have identified things that the...
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VP/Other Executive
We are having challenges with the desktop product. That was one of the core products that the vendor...
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VP/Other Executive
Arcadia needs a referral management tool that is better than what they currently have today,...
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Director
The product is part of our long-term plans. We definitely have a need to have aggregated data in our...
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Director
The vendor has resolved most of our issues over time. We have had some challenges with data quality...
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Director
The upgrade process on the product has not always been smooth, and there have been a few things that...
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Director
Arcadia.io is very transparent. That was very helpful for me when I first started working with them....
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Director
Sometimes, Arcadia.io promises that they will get something done, but when they say that that thing...
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Director
When I look at Arcadia.io and consider the medical expenses that we pay on the front end, Arcadia...
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Director
The vendor keeping promises is a gray area. Initially, they didn’t keep all of their promises, but...
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Director
I love the product. We had a very rocky start, and I am hopeful that Arcadia has improved some...
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Director
In the past, the providers have had to wait for the care management information, and it is not...
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Director
The vendor is really working hard to ensure they improve some of their processes and are responsive....
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Director
The training was very good and pretty straightforward, and the vendor had good tools. They would do...
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Director
Interoperability is the key feature that we are hoping for, and we are getting very positive...
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Director
This is a very efficient, powerful product. I have used some other systems that were supposed to be...
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Director
I am not aware of any new technology that has been added. I know Arcadia is working on some other...
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Director
We have ceased our regular meetings with the support team since we are essentially launched, but any...
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Director
We have access to every entry that is made in Arcadia’s system, and those entries can be pulled out...
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Director
The system is very robust. It has the ability to ingest not only claims data but also daily...
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Director
This system makes for efficient workflows. It also makes for accurate workflows, so we don’t have to...
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Director
Arcadia Analytics has done pretty well. When we purchased the system, we liked the vendor's ability...
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Director
Arcadia.io struggled for a while with being able to deliver on the services side. Our needs and...
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Director
Arcadia Analytics is doing everything we need. It is a lot more robust than what we came off of, so...
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Director
It was a struggle to go live on Arcadia Analytics. The quality wasn’t there at first in looking at...
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Director
At this point, the system has been everything we need. They seem to be ahead of where we need to be....
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Director
Integration and interoperability are all the system does. Arcadia Analytics doesn’t have the ability...
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Director
We really couldn’t ask for more with Arcadia Analytics. When Arcadia quoted the implementation...
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COO
Arcadia is pretty good about avoiding nickel-and-diming, and I am pretty careful about when I can...
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COO
We have had some data integrity issues with Arcadia, so I would be more hesitant to recommend...
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COO
Arcadia takes our payer claims files and integrates them into a single-file format for us. That is...
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COO
We went with Arcadia to begin with because one of our top priorities is clinical documentation...
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COO
We are deciding whether Arcadia will be part of our long-term plans; it is likely that they will be....
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COO
Arcadia grew very quickly and had some growing pains, so we struggled for a bit in terms of...
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CEO/President
I would hope that every Arcadia client would have the same opportunity to have constant two-way...
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CEO/President
We became engaged with the impact of COVID-19 on the community early on, and we set up a command...
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Director
In the past, the vendor executive involvement was really poor, but the vendor is really working hard...
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Director
The pricing of the system is pretty fair. I would certainly like to have higher quality service, but...
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Director
I definitely would recommend the vendor to other organizations, but I would explain to them what...
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Director
During the COVID-19 crisis, the vendor's support has not dropped off at all. They have reached out a...
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Director
I would say to others looking at the system that the vendor organization is growing fast. They are...
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Director
We integrate with numerous facilities. They all have different EMRs and upgrade those often without...
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Director
Most of the new technology that the vendor delivers does not meet our needs. We focus more on...
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Director
One big deficit of the product is that it doesn’t give us trending over time. Any trending has to be...
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Director
The vendor being proactive in the past has been a major fail. They are improving a little, but they...
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Director
Implementation services is an area that has changed completely over the last year. That was one of...
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Director
I was not here for the vendor's initial training, and when I came to the organization, the training...
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Director
Most parts of the product work as promoted until the vendor does an upgrade or someone makes a...
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Director
A lot of the system is easy to use, but when our team tries to get more information out of it or use...
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Director
The product is definitely part of our long-term plans. It is an integral part of our plans and...
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Director
The vendor does not keep all of their promises. There have been times where they have projected...
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Director
The vendor avoids charging for every little thing. They put up some pretty sizable technology...
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CMO
There are some inherent difficulties in claims data and changing files that come from payers, and we...
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CMO
We have our Epic data in Arcadia Analytics, so that is really powerful. We still have a little bit...
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CMO
The CMO at Arcadia is very responsive. The vendor has a new COO, and our COO has developed a good...
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CMO
Receiving our money’s worth from Arcadia has to do with the potential of the platform versus the...
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Director
The vendor’s responsiveness has been better in terms of responding to issues that come up and...
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Director
I don't know what the recent upgrades include because they happen on the vendor’s side. Whatever the...
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Director
We spend a lot of time in the back end of the system pulling data out. The system doesn't really...
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Director
Arcadia Analytics is the core of most of the analytics we do on our performance. It is a critical...
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Director
What will help Arcadia is to really flesh out what it means to be a partner to the customer during...
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Director
We have been implementing claims and EHR data into Arcadia Analytics, and it does exactly what the...
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Director
We have had some use cases where we needed to supply the data we received from Arcadia Analytics to...
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Director
Overall, the product is great. There have been some things that we have suggested that really should...
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Director
The tool can be somewhat overwhelming, but we have some control over it. We can control how much of...
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Director
When I found out what Arcadia did, I was very impressed because I had always thought there should be...
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Director
When we started working through COVID-19, Arcadia had some solutions that felt more applicable to...
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Director
We have invested a lot into Arcadia Analytics. We are committed to making it work well for us. We...
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Director
Part of my experience with Arcadia has involved a lot of things getting placed into my lap as the...
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Director
There have been instances where issues just seem to arise out of nowhere in meetings. When the...
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Director
We are in regular contact now with the executives of the organization and the people that have been...
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Director
If the outcomes are related specifically to this implementation, then they have been good lately. If...
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Director
At a recent conference, Arcadia was boasting about all the new products and features that are...
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Director
Support has left a lot to be desired. With another vendor, we had a lot of visibility in terms of...
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Director
When we average out the current issues with the awesomeness of the product, the score is really...
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Director
With our implementation process, the goal is to move a practice into the test environment and do...
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Director
We aren't being nickel-and-dimed. Arcadia has told us that some things will be extra work, but I do...
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Director
Arcadia told us that they could have us up and running in a certain number of months. I know that...
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Director
If Arcadia could flesh out the training process, things would be much more robust and superb. With...
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COO
I enjoy working with Arcadia. They are a pleasure to work with. They modify things to meet our...
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COO
I can't give a negative about Arcadia because they have worked with us really well. They have gone...
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COO
We don't do a lot of training with Arcadia, but we have been satisfied with the training we have...
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COO
Arcadia called us recently and said they have a different product line and service and want to do a...
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COO
Implementing and integrating the Arcadia product are not so complex, but having to work with other...
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CFO
We have a long history working with Arcadia, and they have always been willing to develop to our...
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CFO
Some promises take a little longer for Arcadia to deliver on, but we are aggressive on what we ask...
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CFO
Arcadia is on a regular upgrade schedule. We know exactly what is coming out each time. There is...
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CFO
The Arcadia product works even better than what was originally promoted. There are certain things we...
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CFO
Arcadia has improved things for the end users. Before when we wanted to prep a visit for a patient,...
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CFO
Arcadia delivers new functionality. The problem is I want it for free, and they are not going to...
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CFO
Support is something we struggled with for a while with Arcadia, so a few years ago they developed a...
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CFO
When we went with Arcadia initially, I needed a way to prove the solution had a return. I am all...
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CFO
Arcadia has supported us very well through the COVID-19 crisis. We are continuing to partner with...
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VP/Other Executive
Arcadia put together an algorithm so that we could know who to reach out to, and it prioritized...
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VP/Other Executive
With Arcadia, I have been most impressed with their ability to ingest data. We are feeding all kinds...
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VP/Other Executive
Sometimes Arcadia gets into the standard vendor problem where they try to customize things when...
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CIO
Historically, there were some challenges on the analytics side with Arcadia pertaining to...
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CIO
The vendor's improvements have been positive. I expect to see further improvements. There are still...
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CIO
When it comes to getting our money’s worth, Arcadia's system is probably more on the expensive side....
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VP/Other Executive
Since we have gotten people from Arcadia, I would say the implementation services from Arcadia get...
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VP/Other Executive
In the grand scheme of things, Arcadia is part of our long-term plans. However, our hospital system...
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VP/Other Executive
In terms of charging for every little thing, the one thing that I want to have in order to be more...
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VP/Other Executive
As far as training goes, Arcadia records trainings on how to use the system and makes those...
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COO
We have Arcadia Analytics. The product helps us create gap lists where we can do outreach for...
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COO
Arcadia.io reached out to us right away when COVID-19 hit. They pivoted some of the things that they...
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VP/Other Executive
Arcadia’s system is not an easy system to use only because there is so much to learn. Users have to...
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VP/Other Executive
The vendor executives have been very engaged and have been working with my leadership. They have had...
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COO
The newest version of Arcadia Analytics is good. I don’t think that there are any major changes in...
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COO
If Arcadia.io could find a way to implement things a little more quickly, that would be useful....
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COO
I am satisfied with Arcadia.io's training. I think the vendor puts out release notes, and there is a...
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COO
The product does exactly what we bought it for. There are always data validation things to work...
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COO
We really wanted to integrate a lot of data into this product. We are on a solid path to meet our...
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COO
Overall, the platform is very intuitive and easy to use. The one thing that puts me off is that the...
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COO
Based on the new modules, I would give the vendor a high score for delivering new technology. That...
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COO
I think the vendor's support people are really smart and can unpack and follow things. The response...
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COO
If I email the vendor's CEO, I get a response in good time. I don't email the vendor very often, but...
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COO
Driving outcomes is the whole reason that we bought Arcadia.io's platform. We wanted to help drive...
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COO
The ability to do outreach based on our population in value-based contracts is super valuable. A lot...
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COO
The care management module that Arcadia.io created is a real differentiator. Most of the information...
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Manager
This product works as promoted. That is an improvement from last year. The system is very simple, so...
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Manager
Arcadia.io has good support for their website. I think that they have changed their ticket...
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Manager
Arcadia.io has been very supportive during the COVID-19 pandemic. They have offered us some help. We...
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Manager
We are assessing whether or not Arcadia Analytics will be part of our long-term plans. I think that...
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Manager
Contractually speaking, Arcadia.io keeps their promises. But this is not always true on their...
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Manager
Arcadia.io has gotten better at documenting things and providing us with upgrade information. During...
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COO
We looked at other products before deciding to use Arcadia Analytics. The vendor had a very nice...
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COO
I have mixed feelings about the vendor. One executive has been in regular communication with us. We...
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COO
I am grateful to have a direct line to the vendor’s executives. I get a line of support from them...
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COO
My struggle with the vendor’s training is connected to the issue of us having unreliable data that...
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Manager
Arcadia.io avoids charging us for every little thing. Sometimes, I feel like they are giving things...
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Manager
I would like to highlight Arcadia.io's training as well as their implementation and upgrade...
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Manager
Arcadia.io has made significant improvements to their support team over the last few years. We have...
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COO
When it comes to the product working as promoted, there are three parts to the product, and they are...
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COO
The vendor is pretty innovative when it comes to delivering new technology. Bindery is their PDF...
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COO
When it comes to the vendor’s implementation services, the people are all smart and good. They try...
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COO
The vendor doesn’t really have any training. From a knowledge point of view, they are very smart,...
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COO
The way the vendor implemented the system with the training was really interesting. When we...
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CIO
We have a long history with Arcadia.io. Our experience has always been great. In fact, our...
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CIO
One of my goals was having one single source of truth for all data across our entire organization,...
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CIO
Overall, our experience with the vendor has been a commitment to success and a true partnership in...
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CIO
When COVID-19 hit, the vendor was still committed to us. Our senior leadership was concerned about a...
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CIO
The vendor avoids charging for every little thing, but I would qualify that by saying that the...
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CIO
I would highly recommend the system based on my experience with a number of other population health...
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CIO
The vendor needs to improve their implementation skills. They are doing better, but they still need...
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CIO
The vendor has made a lot of improvements in having a standardized rollout upgrade strategy with...
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CIO
A lot of new users have never had a tool like Arcadia Analytics. The vendor has the ability to make...
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CIO
I can reach the vendor’s executives if I need to. They will get involved if needed. They are very...
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VP/Other Executive
I talk to Arcadia’s senior leadership pretty regularly. The leadership members are involved in our...
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COO
The vendor suffered with us a lot on some of the data files we were getting that were problematic. I...
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Manager
The vendor has always been quite strong in software development and technology. Their weaker point...
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Manager
We have a pretty good insight into Arcadia.io's road map. I think the vendor is getting better at...
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Manager
If I was going to pass on something positive to a potential client, I would say that the vendor has...
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COO
The system does not meet our integration and interoperability needs well, and that is different from...
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COO
The vendor is very proactive, but we are currently assessing whether we will be staying with the...
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CEO/President
This solution is fairly easy to use. It interfaces well with all levels or users. The vendor has...
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CEO/President
The vendor has experienced some really rapid growth. When we initially contracted with them, they...
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CEO/President
I have been impressed with Arcadia's leadership. Once a problem has been identified, especially in...
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CEO/President
Arcadia.io is now at the core of data analytics infrastructure, so we anticipate using their...
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CEO/President
The vendor has certainly been more reactive than proactive. We have identified technical issues...
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VP/Other Executive
Arcadia is light-years beyond any other vendor that we saw when we were going through our RFP...
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VP/Other Executive
The implementation was a challenge, and Arcadia acknowledged that and pivoted very quickly. I have...
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VP/Other Executive
The training from Arcadia could be better. The trainers are very knowledgeable and good, but there...
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VP/Other Executive
Arcadia has done a really good job. The process has been a challenge. The EMR companies throughout...
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COO
When it comes to integration, the vendor really has good things that we can use and that we have...
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COO
The upgrades are fine. Some things on the road map seem fundamental to us. The ease of use goes hand...
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COO
We are working on quality metrics and being able to see or understand differentials between what the...
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COO
In terms of ongoing support, we have weekly calls with the vendor. They have a ticketing system. Our...
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COO
We were looking at a certain type of data. The vendor was showing the trend going the wrong way in...
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COO
The executives are very responsive. From a data point of view, we are using the vendor’s data to...
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COO
It is hard to say whether I would buy the solution again. The experience is new for my team, and we...
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COO
The vendor keeps their promises. They make take a while to keep them, but they eventually do. The...
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Director
With Arcadia Analytics, we are pulling more information from the backend. We have to do a fair...
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Director
Our team has been a little frustrated with all of the vendor's turnover. Arcadia.io's teams have a...
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Director
I am not very close to this solution because of my role as a director. But I still use this system's...
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Director
The vendor has been a great partner throughout the year, and they have made sure we have gotten all...
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Director
We work with the vendor on loading our data and claims into the tool so that we can use the software...
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Director
We have seen some really good improvements to the product. Our biggest challenge is patient...
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Director
There are a few things that could be improved on the product. There are some things we have been...
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Director
The vendor has made the ease of use of the system better in the most recent upgrade. The system has...
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Director
We have a dedicated vendor representative that we frequently meet with, and that is just great. That...
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Director
We have some new resources from the vendor. When we talk to them about claims data and loading...
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Director
When we need vendor executive involvement, we are able to get it, but we haven’t needed it a whole...
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Director
Before we got the attribution piece nailed down, we were really on the verge of determining whether...
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Director
We get our money’s worth from the system. We are starting to get more of our money’s worth as the...
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Director
There is still room for improvement in the product. There are always changes that could be made and...
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Director
I would advise the vendor to continue to work on the data quality processes. In general, things tend...
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Director
We had a problem to solve. I went to Arcadia to ask them whether there was any data we could get out...
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Director
I would want someone looking at the product to know that data integration is really tough and timely...
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Director
Arcadia's system is complicated, and it isn't as intuitive for end users as some other systems. My...
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Director
The system uses census data to calculate SDOH levels. It would be really helpful to have more SDOH...
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Director
I meet regularly with Arcadia as a team, and our new account manager even texts me updates. So I...
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Director
Arcadia’s system is very favorable in terms of giving us our money’s worth.
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Director
Arcadia has made their outreach module available for free during COVID-19, and that has been...
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Director
We had a bit of a rough patch with Arcadia's account management and moving some of our more...
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Director
I have visibility into Arcadia’s executives. Before COVID-19, they flew out regularly, and we would...
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Director
There is some room for improvement in the implementations. We have always had to ask for upgrades,...
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Director
With integration, the vendor was willing to try and give it a shot. I don’t think that the vendor...
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Director
The vendor’s analytics far exceed anything I have seen from other vendors. We have had a lot of...
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Director
The product offers more than we are able to do with it. The vendor is operating on a higher level...
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Director
I am a very needy customer, and the vendor has made scalable enhancements for me. If I have any...
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Director
Sometimes there is a lot going on. The vendor has high goals, and they are always meeting those...
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Director
During COVID-19, the vendor actually tried to do more for us than we were able to even take on. They...
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Director
The vendor is part of my long-term plans. We just changed EMRs, so there is some talk of...
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Director
The vendor doesn’t nickel-and-dime. I am a very needy client because I don’t have a ton of network...
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Director
Training is probably an area where clients struggle with really identifying. Identifying intentions...
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Director
We are in a low spell regarding our overall satisfaction. It probably couldn’t get much lower. I...
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Director
As far as charging goes, I think a lot of things that Arcadia originally tried to charge us for got...
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Director
I think what is really driving the score lower with the implementation of Arcadia is just the fact...
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Director
Working with Arcadia has been really good. I have very much enjoyed that. A collaborative and...
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Director
We have Arcadia's population health software. The vendor has helped us implement the solution both...
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Director
The vendor has been very responsive during COVID-19, especially in helping practices figure out...
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Director
Arcadia is figuring out their standard approach to implementations. If there were some consistency...
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Director
A bunch of enhancements are coming that will make our workflows more seamless and fill gaps. Some...
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Director
Arcadia is building their internal foundation. That is great for them. They have scaled quite a bit...
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Director
The Arcadia system has a strong understanding of value-based care from the contract level down to...
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VP/Other Executive
Arcadia Analytics’ UI is really easy to navigate. The only challenge is the utilization and cost...
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VP/Other Executive
I didn’t purchase Arcadia Analytics just for the UI. I purchased it for the Foundry database too,...
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VP/Other Executive
The vendor is meeting our integration needs. The issue really comes back to their timeliness. But...
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VP/Other Executive
The ongoing support from the vendor has been absolutely phenomenal. The vendor’s people respond very...
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VP/Other Executive
I have a dedicated implementation manager who I have calls with regularly, so we are integrated with...
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VP/Other Executive
I would say that we have highly received our money’s worth. My hesitation is around the care...
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