Thank you !

Access info about Population Health Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Population Health Management.

Will you help us?

Take A Survey

Arcadia Analytics
Filtered view: All

Subject Expert
Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Population Health Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Population Health Management.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

Director

Our non-technical users use analytics to procure information. The solution's front end is really...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we implemented the solution, we didn't feel like we had the vendor's at-the-elbow support. We...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn't say that the vendor is quite over promising and under delivering. It feels more like they...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have the ears of the vendor's executives, but the things that we tell them don't seem to stick. I...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

End users who leverage the solution are capable of using it, but we would like to have more...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Arcadia.io has been a strong partner in terms of supporting us, staying current, and being proactive...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been able to pull together our claims and clinical data into a single repository, and that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When software companies roll out an update, it is ambitious. It looks like they don't have all their...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is limited competition in the population health space, so right now, we are sort of stuck. If...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes the vendor pushes data to production without our thumbs-up, and that is certainly an...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Arcadia.io has a train-the-trainer model, so they don’t really engage in much training. However,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Arcadia.io is really forward thinking about interoperability and partnerships with other vendors. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Arcadia.io delivers on promises. They deliver healthcare analytics to us. However, the customer...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use a couple of modules that are completely unintuitive and really unhelpful. The rest of the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like our account manager. They are receptive to what we need and as helpful as they can be.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Arcadia.io has some promising platforms, and we are really interested in maximizing the options that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had some bumps in the road with setting up quality initiatives, metrics, and standardized...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor didn't have much formalized training. They described their process as a train-the-trainer...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system required a lot more work than expected on our part to use and maximize. We believed that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The solution's reporting side generally doesn't provide what the vendor says that it will. The...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We received executive involvement for a while after we started with the product, but we haven't...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We want to group some things from our EMR vendor together with Arcadia Analytics. If we have to wait...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we are documenting an interaction with patients, it is saved onto the main screen. We can’t...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From ongoing management, there are some delays with timelines. We eventually get things, but the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the way Arcadia Analytics risks code patients and creates impact scores and reports on the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We hire staff regularly and would like to do training, but Arcadia doesn’t give us a training...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Things have been challenging lately with Arcadia.io. They have acknowledged the challenges and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The product is sticky. If I decided to pull it out, I would have a massive amount of work. If I...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

With the recent upgrade, there have been quality-control issues. The downstream effect has caused a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is constantly enhancing their platform and their analytics to target end users.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is constantly evaluating their platform and the needs of their customers. They aggregate...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we have had issues, the vendor's top-level executives have gotten involved to help us. I would...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Arcadia Analytics is a population health tool that gives us modules that our providers and internal...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very good at implementing their technology. However, when an organization is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are having issues with real-time data right now. It takes a really long time to process...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Right now, the solution's functionality is low for us. But we are waiting on an upgrade that is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has a very lean operation on the Arcadia Analytics' side. That is great for long-term...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had to fight for executive involvement from the vendor, but they will bring in their...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system's overall, normalized data set is super helpful for our organization. We obviously had a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our main issue with the vendor right now is that our organization has a huge volume of data that is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't had any problems, and the vendor has added some great functionality. The vendor added...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes, support issues take longer than expected to get resolved. The vendor's overall...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

On the integration side, the vendor has gotten more proactive on their claims data feeds to identify...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been surprised with how well the folks at Arcadia handle our account. We set a price, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Arcadia said we would go live in 90 days from contract signing. However, it was closer to a year. I...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have a great relationship with Arcadia. I can speak to the executives of the company anytime I...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Arcadia Analytics is a flexible and configurable system. It collects data from a myriad of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are struggling with our training for this system. The vendor's training feels like a glorified...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we did our RFP, we liked Arcadia.io's culture the best. They have good people.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Arcadia.io has been talking about a lot of really interesting things that will be in their new...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Another vendor's system has a little more actuarial heft around utilization statistics, the cost of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are integrating a lot more than just our population health data. That data is good but not...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The Arcadia system is an advanced, market-leading product that has delivered for us over the past...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Data tables are useful. We have built some SQL models and other dashboards. We run the data through...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Arcadia Analytics is really good at aggregating data from different systems as well as resurfacing...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Arcadia Analytics is highly interoperable. Its whole purpose is to be interoperable.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Some of the navigation in Arcadia Analytics is a little bit clunky. That probably has something to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Arcadia.io has a very smart group of people building an analytics platform. Arcadia.io is very in...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Arcadia.io needs to be a little more on the ground on the primary care side because that is where...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Arcadia.io doesn't nickel-and-dime. They have been pretty good with us. We are long-term customers,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The system works as well as it had been promoted to work. Once the system was in, it was really...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The ongoing support is good. Arcadia.io is fairly consistent with their support. Sean, the CEO, does...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Since we got the system, the revenue cycles in our organization have increased significantly because...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would have rated Arcadia.io higher for their proactive service a couple of years ago. I don't know...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

At one point, we merged with another organization that was using a product other than Arcadia...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are fully committed to Arcadia.io at this point. They are critical and key for us to get to where...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Arcadia.io is hyperfocused on value-based care, risk, and how to be successful in that space....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Arcadia Analytics gave us good bang for our buck a few years ago. Then things got a bit out of whack...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Every month, we had issues with claims loading accurately and quickly. I had a lot of concerns with...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a really good relationship with Arcadia for a couple of years, and then it went south. One...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were really uncomfortable with our enterprise data warehouse for population health. Arcadia...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The outcomes have been around improved follow-up when moving from an acute setting to an outpatient...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I like what we have scoped out and planned to do with Arcadia. We have identified things that the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are having challenges with the desktop product. That was one of the core products that the vendor...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Arcadia needs a referral management tool that is better than what they currently have today,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is part of our long-term plans. We definitely have a need to have aggregated data in our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has resolved most of our issues over time. We have had some challenges with data quality...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The upgrade process on the product has not always been smooth, and there have been a few things that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Arcadia.io is very transparent. That was very helpful for me when I first started working with them....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes, Arcadia.io promises that they will get something done, but when they say that that thing...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I look at Arcadia.io and consider the medical expenses that we pay on the front end, Arcadia...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor keeping promises is a gray area. Initially, they didn’t keep all of their promises, but...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love the product. We had a very rocky start, and I am hopeful that Arcadia has improved some...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, the providers have had to wait for the care management information, and it is not...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is really working hard to ensure they improve some of their processes and are responsive....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training was very good and pretty straightforward, and the vendor had good tools. They would do...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interoperability is the key feature that we are hoping for, and we are getting very positive...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This is a very efficient, powerful product. I have used some other systems that were supposed to be...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not aware of any new technology that has been added. I know Arcadia is working on some other...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have ceased our regular meetings with the support team since we are essentially launched, but any...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have access to every entry that is made in Arcadia’s system, and those entries can be pulled out...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is very robust. It has the ability to ingest not only claims data but also daily...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This system makes for efficient workflows. It also makes for accurate workflows, so we don’t have to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Arcadia Analytics has done pretty well. When we purchased the system, we liked the vendor's ability...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Arcadia.io struggled for a while with being able to deliver on the services side. Our needs and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Arcadia Analytics is doing everything we need. It is a lot more robust than what we came off of, so...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It was a struggle to go live on Arcadia Analytics. The quality wasn’t there at first in looking at...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

At this point, the system has been everything we need. They seem to be ahead of where we need to be....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Integration and interoperability are all the system does. Arcadia Analytics doesn’t have the ability...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We really couldn’t ask for more with Arcadia Analytics. When Arcadia quoted the implementation...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Arcadia is pretty good about avoiding nickel-and-diming, and I am pretty careful about when I can...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We have had some data integrity issues with Arcadia, so I would be more hesitant to recommend...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Arcadia takes our payer claims files and integrates them into a single-file format for us. That is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We went with Arcadia to begin with because one of our top priorities is clinical documentation...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We are deciding whether Arcadia will be part of our long-term plans; it is likely that they will be....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Arcadia grew very quickly and had some growing pains, so we struggled for a bit in terms of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would hope that every Arcadia client would have the same opportunity to have constant two-way...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We became engaged with the impact of COVID-19 on the community early on, and we set up a command...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, the vendor executive involvement was really poor, but the vendor is really working hard...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pricing of the system is pretty fair. I would certainly like to have higher quality service, but...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I definitely would recommend the vendor to other organizations, but I would explain to them what...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the COVID-19 crisis, the vendor's support has not dropped off at all. They have reached out a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say to others looking at the system that the vendor organization is growing fast. They are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We integrate with numerous facilities. They all have different EMRs and upgrade those often without...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Most of the new technology that the vendor delivers does not meet our needs. We focus more on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One big deficit of the product is that it doesn’t give us trending over time. Any trending has to be...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor being proactive in the past has been a major fail. They are improving a little, but they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation services is an area that has changed completely over the last year. That was one of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I was not here for the vendor's initial training, and when I came to the organization, the training...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Most parts of the product work as promoted until the vendor does an upgrade or someone makes a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of the system is easy to use, but when our team tries to get more information out of it or use...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is definitely part of our long-term plans. It is an integral part of our plans and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does not keep all of their promises. There have been times where they have projected...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor avoids charging for every little thing. They put up some pretty sizable technology...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

There are some inherent difficulties in claims data and changing files that come from payers, and we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We have our Epic data in Arcadia Analytics, so that is really powerful. We still have a little bit...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The CMO at Arcadia is very responsive. The vendor has a new COO, and our COO has developed a good...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Receiving our money’s worth from Arcadia has to do with the potential of the platform versus the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s responsiveness has been better in terms of responding to issues that come up and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know what the recent upgrades include because they happen on the vendor’s side. Whatever the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We spend a lot of time in the back end of the system pulling data out. The system doesn't really...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Arcadia Analytics is the core of most of the analytics we do on our performance. It is a critical...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

What will help Arcadia is to really flesh out what it means to be a partner to the customer during...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been implementing claims and EHR data into Arcadia Analytics, and it does exactly what the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some use cases where we needed to supply the data we received from Arcadia Analytics to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the product is great. There have been some things that we have suggested that really should...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The tool can be somewhat overwhelming, but we have some control over it. We can control how much of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I found out what Arcadia did, I was very impressed because I had always thought there should be...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we started working through COVID-19, Arcadia had some solutions that felt more applicable to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have invested a lot into Arcadia Analytics. We are committed to making it work well for us. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Part of my experience with Arcadia has involved a lot of things getting placed into my lap as the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have been instances where issues just seem to arise out of nowhere in meetings. When the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are in regular contact now with the executives of the organization and the people that have been...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If the outcomes are related specifically to this implementation, then they have been good lately. If...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

At a recent conference, Arcadia was boasting about all the new products and features that are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Support has left a lot to be desired. With another vendor, we had a lot of visibility in terms of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we average out the current issues with the awesomeness of the product, the score is really...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With our implementation process, the goal is to move a practice into the test environment and do...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We aren't being nickel-and-dimed. Arcadia has told us that some things will be extra work, but I do...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Arcadia told us that they could have us up and running in a certain number of months. I know that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If Arcadia could flesh out the training process, things would be much more robust and superb. With...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I enjoy working with Arcadia. They are a pleasure to work with. They modify things to meet our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I can't give a negative about Arcadia because they have worked with us really well. They have gone...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We don't do a lot of training with Arcadia, but we have been satisfied with the training we have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Arcadia called us recently and said they have a different product line and service and want to do a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementing and integrating the Arcadia product are not so complex, but having to work with other...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have a long history working with Arcadia, and they have always been willing to develop to our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Some promises take a little longer for Arcadia to deliver on, but we are aggressive on what we ask...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Arcadia is on a regular upgrade schedule. We know exactly what is coming out each time. There is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The Arcadia product works even better than what was originally promoted. There are certain things we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Arcadia has improved things for the end users. Before when we wanted to prep a visit for a patient,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Arcadia delivers new functionality. The problem is I want it for free, and they are not going to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Support is something we struggled with for a while with Arcadia, so a few years ago they developed a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

When we went with Arcadia initially, I needed a way to prove the solution had a return. I am all...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Arcadia has supported us very well through the COVID-19 crisis. We are continuing to partner with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Arcadia put together an algorithm so that we could know who to reach out to, and it prioritized...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With Arcadia, I have been most impressed with their ability to ingest data. We are feeding all kinds...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sometimes Arcadia gets into the standard vendor problem where they try to customize things when...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Historically, there were some challenges on the analytics side with Arcadia pertaining to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor's improvements have been positive. I expect to see further improvements. There are still...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

When it comes to getting our money’s worth, Arcadia's system is probably more on the expensive side....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Since we have gotten people from Arcadia, I would say the implementation services from Arcadia get...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In the grand scheme of things, Arcadia is part of our long-term plans. However, our hospital system...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of charging for every little thing, the one thing that I want to have in order to be more...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

As far as training goes, Arcadia records trainings on how to use the system and makes those...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We have Arcadia Analytics. The product helps us create gap lists where we can do outreach for...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Arcadia.io reached out to us right away when COVID-19 hit. They pivoted some of the things that they...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Arcadia’s system is not an easy system to use only because there is so much to learn. Users have to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor executives have been very engaged and have been working with my leadership. They have had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The newest version of Arcadia Analytics is good. I don’t think that there are any major changes in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

If Arcadia.io could find a way to implement things a little more quickly, that would be useful....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I am satisfied with Arcadia.io's training. I think the vendor puts out release notes, and there is a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The product does exactly what we bought it for. There are always data validation things to work...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We really wanted to integrate a lot of data into this product. We are on a solid path to meet our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Overall, the platform is very intuitive and easy to use. The one thing that puts me off is that the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Based on the new modules, I would give the vendor a high score for delivering new technology. That...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I think the vendor's support people are really smart and can unpack and follow things. The response...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

If I email the vendor's CEO, I get a response in good time. I don't email the vendor very often, but...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Driving outcomes is the whole reason that we bought Arcadia.io's platform. We wanted to help drive...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The ability to do outreach based on our population in value-based contracts is super valuable. A lot...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The care management module that Arcadia.io created is a real differentiator. Most of the information...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This product works as promoted. That is an improvement from last year. The system is very simple, so...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Arcadia.io has good support for their website. I think that they have changed their ticket...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Arcadia.io has been very supportive during the COVID-19 pandemic. They have offered us some help. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are assessing whether or not Arcadia Analytics will be part of our long-term plans. I think that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Contractually speaking, Arcadia.io keeps their promises. But this is not always true on their...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Arcadia.io has gotten better at documenting things and providing us with upgrade information. During...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We looked at other products before deciding to use Arcadia Analytics. The vendor had a very nice...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I have mixed feelings about the vendor. One executive has been in regular communication with us. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I am grateful to have a direct line to the vendor’s executives. I get a line of support from them...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

My struggle with the vendor’s training is connected to the issue of us having unreliable data that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Arcadia.io avoids charging us for every little thing. Sometimes, I feel like they are giving things...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to highlight Arcadia.io's training as well as their implementation and upgrade...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Arcadia.io has made significant improvements to their support team over the last few years. We have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

When it comes to the product working as promoted, there are three parts to the product, and they are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The vendor is pretty innovative when it comes to delivering new technology. Bindery is their PDF...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

When it comes to the vendor’s implementation services, the people are all smart and good. They try...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The vendor doesn’t really have any training. From a knowledge point of view, they are very smart,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The way the vendor implemented the system with the training was really interesting. When we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have a long history with Arcadia.io. Our experience has always been great. In fact, our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

One of my goals was having one single source of truth for all data across our entire organization,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Overall, our experience with the vendor has been a commitment to success and a true partnership in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

When COVID-19 hit, the vendor was still committed to us. Our senior leadership was concerned about a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor avoids charging for every little thing, but I would qualify that by saying that the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would highly recommend the system based on my experience with a number of other population health...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor needs to improve their implementation skills. They are doing better, but they still need...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor has made a lot of improvements in having a standardized rollout upgrade strategy with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

A lot of new users have never had a tool like Arcadia Analytics. The vendor has the ability to make...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I can reach the vendor’s executives if I need to. They will get involved if needed. They are very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I talk to Arcadia’s senior leadership pretty regularly. The leadership members are involved in our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The vendor suffered with us a lot on some of the data files we were getting that were problematic. I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has always been quite strong in software development and technology. Their weaker point...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a pretty good insight into Arcadia.io's road map. I think the vendor is getting better at...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I was going to pass on something positive to a potential client, I would say that the vendor has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The system does not meet our integration and interoperability needs well, and that is different from...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The vendor is very proactive, but we are currently assessing whether we will be staying with the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

This solution is fairly easy to use. It interfaces well with all levels or users. The vendor has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor has experienced some really rapid growth. When we initially contracted with them, they...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I have been impressed with Arcadia's leadership. Once a problem has been identified, especially in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Arcadia.io is now at the core of data analytics infrastructure, so we anticipate using their...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor has certainly been more reactive than proactive. We have identified technical issues...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Arcadia is light-years beyond any other vendor that we saw when we were going through our RFP...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation was a challenge, and Arcadia acknowledged that and pivoted very quickly. I have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The training from Arcadia could be better. The trainers are very knowledgeable and good, but there...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Arcadia has done a really good job. The process has been a challenge. The EMR companies throughout...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

When it comes to integration, the vendor really has good things that we can use and that we have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The upgrades are fine. Some things on the road map seem fundamental to us. The ease of use goes hand...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We are working on quality metrics and being able to see or understand differentials between what the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

In terms of ongoing support, we have weekly calls with the vendor. They have a ticketing system. Our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We were looking at a certain type of data. The vendor was showing the trend going the wrong way in...

Nov 2020
||
(0)
 Thank you  Helpful

 or