Arcadia Analytics Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/29/2020 8:10:13 PM and Model.EvProductId = 93377

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Interfacing and Integration

With integration, the vendor was willing to try and give it a shot. I don’t think that the vendor...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor’s analytics far exceed anything I have seen from other vendors. We have had a lot of...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product offers more than we are able to do with it. The vendor is operating on a higher level...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

I am a very needy customer, and the vendor has made scalable enhancements for me. If I have any...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

Sometimes there is a lot going on. The vendor has high goals, and they are always meeting those...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

During COVID-19, the vendor actually tried to do more for us than we were able to even take on. They...

Sep 2020
 Helpful

 or  to see details.

Director

Future Outlook

The vendor is part of my long-term plans. We just changed EMRs, so there is some talk of...

Sep 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime. I am a very needy client because I don’t have a ton of network...

Sep 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Training is probably an area where clients struggle with really identifying. Identifying intentions...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

We are in a low spell regarding our overall satisfaction. It probably couldn’t get much lower. I...

Aug 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

As far as charging goes, I think a lot of things that Arcadia originally tried to charge us for got...

Aug 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I think what is really driving the score lower with the implementation of Arcadia is just the fact...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

Working with Arcadia has been really good. I have very much enjoyed that. A collaborative and...

Aug 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We have Arcadia's population health software. The vendor has helped us implement the solution both...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor has been very responsive during COVID-19, especially in helping practices figure out...

Aug 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Arcadia is figuring out their standard approach to implementations. If there were some consistency...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

A bunch of enhancements are coming that will make our workflows more seamless and fill gaps. Some...

Aug 2020
 Helpful

 or  to see details.

Director

Future Outlook

Arcadia is building their internal foundation. That is great for them. They have scaled quite a bit...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The Arcadia system has a strong understanding of value-based care from the contract level down to...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Arcadia Analytics’ UI is really easy to navigate. The only challenge is the utilization and cost...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I didn’t purchase Arcadia Analytics just for the UI. I purchased it for the Foundry database too,...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The vendor is meeting our integration needs. The issue really comes back to their timeliness. But...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The ongoing support from the vendor has been absolutely phenomenal. The vendor’s people respond very...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

I have a dedicated implementation manager who I have calls with regularly, so we are integrated with...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I would say that we have highly received our money’s worth. My hesitation is around the care...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We have been really fortunate on the training side. We haven’t had any concerns around training on...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We have a great support team and great training because part of the implementation is training. But...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The software doesn’t have any glitches. We don’t have access issues with the software. I am not a...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I suspect that the vendor isn’t going to be able to move quickly enough to deliver everything we...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We were very clear going into our contract that our two highest priorities were to improve our risk...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We are still working on the implementation. We have a lot of EMRs set up, so we are trying to get...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

I am a big believer in repeatable processes and in documenting processes. I think one thing that...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

One issue we have is that there are still some EMRs that we are trying to connect to. We are trying...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Arcadia.io definitely has some really smart people, but they don't often tell us what the other...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The data curation is going really well. I have done some recent analysis because I wanted data from...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

There are a lot of unknowns with Arcadia in terms of whether they get bought or sold. As long as no...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I don't know that we have had a time when we have had to call the vendor for support. We have a...

Jul 2020
 Helpful

 or  to see details.

COO

Service and Support

Arcadia did offer some COVID-19 outreach lists and some analytics. They built outreach messaging for...

Jul 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

Arcadia has a lot of really powerful tools, but there is a solid investment that we need to make in...

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We had to put in a change request about a misunderstanding as to what the product would be like in...

Jul 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

We went through the RFP process with the vendor, and that was a sticking point in our organization....

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

From our perspective, the vendor is very good because they are going to aggregate way more data than...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor has been a very good partner in terms of telling us what we should be thinking about and...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has offered a lot of support during the COVID-19 crisis, but our organization didn’t take...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

For the most part, the vendor keeps their promises. With any implementation, there is a bit of...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor is generally willing to help train our people. The vendor doesn’t really have a ton of...

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We haven’t done a ton of integration work yet. We are mostly doing things from a data perspective,...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The resources that we have are very smart and helpful. The product is super good, and it is...

Jul 2020
 Helpful

 or  to see details.

Manager

Future Outlook

The vendor is growing very quickly. They have been a great strategic partner and have given us...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

We schedule meetings often, and the vendor is always accommodating. I can text them a question and...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

There are a number of areas where we have pushed the vendor to explore and develop new things to...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

Our account manager talks to us at least weekly about where things are going. We also meet with that...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor continuously integrates our different connectors. That is a tangible outcome that they...

Jul 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Our satisfaction will probably stay fairly consistent over the next 12 months. We will have a lot...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor is very good, and they are focused on being a strategic partner for the long term....

Jul 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Quality represents a significant amount of our revenue. In short, once we agree with the plans on...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Lessons Learned

If people who use Arcadia have the expectation that as the users, they won't have to do much, then...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Implementation and Training

Arcadia is very good with their training. They have a consistent team that does a really good job of...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Relationship

Arcadia learns with us, and they have never told us that we could do things that we later couldn’t...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

Arcadia is very focused on hospital work and managed care plans. Occasionally, I push them to talk...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The ease of use is pretty good. If I can use Arcadia Analytics, anybody can use it. Once we got the...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

We have good experiences with the web and phone support. We have established some great...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Relationship

I want to beat Arcadia up from time to time, but they have been a terrific partner. We are very...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The quality is a very good example of our initial initiative, in which we wanted to drive an outcome...

Jul 2020
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

I never think technology is worth the amount it costs. Technology costs so much money. Arcadia is...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Relationship

We have regular calls with Arcadia.io. They tell us about their new products, and they make sure...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The upgrades are seamless; there hasn't been any noise around that. There is nothing that I have...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

We are still working through the delivery of new technology. I am not so sure that we communicate...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We will have Arcadia's solution for a while, but I do not think we are looking to keep it beyond our...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, the data curation has been good, but there have been a couple of challenges. There was one...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think the dashboards and reporting are pretty good, but sometimes I think there is almost too much...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We tend to get a lot of errors and duplicates, and that can affect the performance if we have...

May 2020
 Helpful

 or  to see details.

COO

Service and Support

We are not doing active COVID-19 outreach, but the vendor did implement a program where we could...

May 2020
 Helpful

 or  to see details.

COO

Relationship

Arcadia grew too fast. They have not been able to keep up with the demand, so we have been fairly...

May 2020
 Helpful

 or  to see details.

COO

Future Outlook

As of right now, the vendor is not part of our long-term plans. We are on the assessment phase of...

May 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

The amount of work our team put in to stand up our disparate data sets and to try to normalize that...

May 2020
 Helpful

 or  to see details.

COO

Other Observations & Comments

We are on a subscription basis, so Arcadia charges us based on the number of lives in the system....

May 2020
 Helpful

 or  to see details.

COO

Implementation and Training

The vendor certainly has a very high-level user manual. I am convinced that a lot of the population...

May 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

The vendor has a front-end web interface, which is supposed to be the user-friendly aspect, and then...

May 2020
 Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

For ACOs that are in value-based agreements, it is such a benefit of Arcadia's tool to be able to...

May 2020
 Helpful

 or  to see details.

COO

Relationship

The vendor's account management folks are very responsive, and Arcadia's CIO is a great guy. Arcadia...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The product has become integral to our population health program. We have had a database with...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Things have been good with Arcadia. We have good relationships with them. There is recourse. Arcadia...

Mar 2020