ARxIUM MedSelect Cabinets Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:40:26 PM and Model.EvProductId = 2207

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The functionality is pushing us away from ARxIUM. We have many discrepancies. The cabinets just...

Sep 2020
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Analyst/Coordinator

Technology

ARxIUM could improve on a major thing. We are switching products because we have had a lot of...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

ARxIUM overcharges. I look at the quarterly invoice in detail, and I always find discrepancies. Our...

Sep 2020
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Manager

Interfacing and Integration

The initial implementation between the ARxIUM MedSelect Cabinets and our EHR was awesome and perfect....

Jun 2020
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Manager

Functionality and Upgrades

The product is great, and the system works well for me. I love it. It is easy to follow up on what...

Jun 2020
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Manager

Functionality and Upgrades

The vendor does a great job, but when interfacing, there is a limited number of characters that can...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing. They charge for most upgrades. The vendor doesn't support...

Jun 2020
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Manager

Service and Support

The vendor doesn't ever offer training. When there are things going on, we have to ask what is...

Jun 2020
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Manager

Implementation and Training

With the implementation, the communication between the vendor and our EMR vendor should have...

Jun 2020
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Manager

Relationship

The vendor has been fine during the COVID-19 crisis. Usually, the vendor's service is really good,...

Apr 2020
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Manager

ROI / Cost (care and feeding)

It sometimes feels like the vendor is nickel-and-diming us, including when it comes to some of the...

Apr 2020
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Manager

Functionality and Upgrades

The product does what the vendor said it would do, and they have some new reporting functionality...

Apr 2020
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Manager

Service and Support

The people that the vendor sends out and the people that I talk to on the phone are great. The...

Apr 2020
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Manager

Other Observations & Comments

I don't know who our vendor executive representative is because the vendor doesn't tell us. I just...

Apr 2020
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Manager

Functionality and Upgrades

The product is solid and good at driving tangible outcomes for our organization. I am very likely to...

Apr 2020
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Manager

Functionality and Upgrades

We just had an update for our EMR, and ARxIUM was here. They supported us through that update 100%.

Apr 2020
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Manager

Relationship

We have a very old version of the product. Unless we go to the vendor and request updates, they...

Apr 2020
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Manager

Implementation and Training

If we don't ask questions about ongoing training, ARxIUM doesn't send us any information.

Apr 2020
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Manager

Functionality and Upgrades

The product is simple to use and user friendly. Physically, the solution is very durable. When we...

Apr 2020
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Director

Implementation and Training

Ongoing training from ARxIUM is pretty much nonexistent. We have to put everything together. For the...

Apr 2020
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Director

Functionality and Upgrades

For the most part, the system does what it is supposed to do. There are a few weird things that...

Apr 2020
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Director

Service and Support

I really like ARxIUM's support team. Every now and then, we have had some hardware or software...

Apr 2020
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Director

Functionality and Upgrades

Our overall experience with ARxIUM has been poor. The product is stale. The units have coils, and...

Oct 2019
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Director

Technology

ARxIUM is very slow to respond to our issues. We have to constantly keep the vendor accountable....

Oct 2019
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Director

Functionality and Upgrades

The product would probably work in critical access hospitals. Having the volume that we do is hard...

Oct 2019
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Director

Relationship

ARxIUM does not keep all of their promises. ARxIUM desperately wants to do that, but from my...

Oct 2019
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Director

ROI / Cost (care and feeding)

ARxIUM is not sophisticated enough to nickel-and-dime customers. ARxIUM has made some big mistakes...

Oct 2019
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Director

Functionality and Upgrades

The software is poor. The vendor keeps promising us upgrades and a new GUI, but the vendor is just...

Oct 2019
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Director

Service and Support

I like the people who work at ARxIUM. They are genuine. I do not think they try to mislead me. I...

Oct 2019
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Director

Functionality and Upgrades

Several of ARxIUM's upgrades have been delayed. I saw some enhancements, and ARxIUM said that they...

Oct 2019
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Analyst/Coordinator

Technology

The vendor's old equipment was really good, and their new equipment is just okay. I wouldn't rate it...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

We try to make the process as seamless as possible for our end users. I can't give the ease of use a...

Oct 2019
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Analyst/Coordinator

Technology

The vendor offers to deliver new technology, and we can choose whether we want to add on that new...

Oct 2019
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Analyst/Coordinator

Service and Support

When we get ahold of the support people, they are helpful and willing to dig in and figure out the...

Oct 2019
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Analyst/Coordinator

Relationship

We have had some executive involvement. We did some negotiations for our contract, and we went up...

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

If I knew an organization's situation and how they were going to use the automated cabinets, I would...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The reporting software can be fairly difficult to figure out. If we ask the vendor to write a...

Oct 2019
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Analyst/Coordinator

Service and Support

I am not sure that I would purchase the solution again now that it is an ARxIUM product and not an...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn't charge for every little thing as long as customers have a service contract....

Oct 2019
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Analyst/Coordinator

Service and Support

The vendor does a pretty good job with integration services and working with our integration team....

Oct 2019
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Analyst/Coordinator

Service and Support

Regarding how the vendor supports our integration goals, I would give them a low score. When we are...

Oct 2019
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Manager

Functionality and Upgrades

There are things about the ARxIUM cabinets that I like, but we can do more with another vendor's...

Oct 2019
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Manager

Service and Support

Our cabinets are very old. We have had them for a very long time, but the vendor still supports...

Oct 2019
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Director

Functionality and Upgrades

The cabinets are easy for end users to operate, and they are reliable. We do not see many mistakes.

Oct 2019
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Director

Functionality and Upgrades

We really don't have any issues. Some of the parts are kind of giving out on us, but everything is...

Oct 2019
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Director

Service and Support

ARxIUM is always very friendly when we call. They immediately address the issues that we have. The...

Oct 2019
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Director

Relationship

ARxIUM proactively communicates with us. They check on us to see whether everything is working well,...

Oct 2019
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Manager

Functionality and Upgrades

For a number of years, ARxIUM has been telling us that we would get updated software, but that still...

Oct 2019
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Manager

Functionality and Upgrades

We had to essentially build all of our own reports from the ground up. If there were anything that...

Oct 2019
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Manager

Technology

Overall, ARxIUM's technology is outdated in comparison to the rest of the cabinets in the...

Oct 2019
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Manager

Service and Support

ARxIUM is very unresponsive. Their help desk is not helpful.

Oct 2019
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Analyst/Coordinator

Implementation and Training

I have had to figure things out on my own. I didn't really get anything out of the training. ARxIUM...

Oct 2019
 Helpful

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Analyst/Coordinator

Technology

I would buy the product again if some kinks were fixed. There are just a lot of discrepancies and...

Oct 2019
 Helpful

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Analyst/Coordinator

Relationship

Overall, ARxIUM does keep their promises. They are getting better, but sometimes when I call in,...

Oct 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

ARxIUM doesn't avoid nickel-and-diming; they are sticklers about costs. We once had to cancel a...

Oct 2019
 Helpful

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Analyst/Coordinator

Technology

We experience a lot of trouble with the coils and security of the medications. Some locks had to be...

Oct 2019
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Analyst/Coordinator

Service and Support

When I call ARxIUM for help, they are usually pretty responsive. Their communication could be a bit...

Oct 2019
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Manager

Technology

The ARxIUM MedSelect Cabinets is a good product. I have had problems with the monitors being old,...

Oct 2019
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Manager

Implementation and Training

Training from ARxIUM has been nonexistent. I never had any support for training either. Somebody...

Oct 2019
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Manager

Relationship

We don’t really see improvement or proactive service from ARxIUM. If I don’t ask for help when...

Oct 2019
 Helpful

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Director

Implementation and Training

In order to improve the quality and effectiveness of the training, there needs to be more manuals...

Oct 2019
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Director

Technology

ARxIUM has been pretty static in terms of delivering new technology, but we are used to that. There...

Oct 2019
 Helpful

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Director

Relationship

The executive involvement has gone down from where it was. There is one senior executive who deals...

Oct 2019
 Helpful

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Director

Technology

The technology is outdated and over 20 years old, and the system on top of the technology is poorly...

Oct 2019
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Director

Service and Support

We are not happy with the service and support. We have expressed that many times, and nothing seems...

Oct 2019
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Director

Future Outlook

We are part of a larger organization now, so we will most likely go with whatever system that...

Oct 2019
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Analyst/Coordinator

Service and Support

ARxIUM doesn't know what to do when we mention problems. They come to look at the problem, and then...

Oct 2019
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Analyst/Coordinator

Service and Support

We call ARxIUM with a problem, and they try to connect a tech if available. The tech will call us...

Oct 2019
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Manager

Future Outlook

Our experiences with ARxIUM continue to be stagnant and unchanged over the years. We continue to...

Sep 2019
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Director

Functionality and Upgrades

The cabinets have been good. I really do not have any complaints. The operation is fine. The...

Jun 2019
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Director

Technology

We have gone to Windows 10 on our computers, and the cabinets will not run off anything but Windows...

Jun 2019
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Director

Technology

The software is old. There are all sorts of things in it that aren’t related to us. We cannot clean...

Jun 2019
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Director

Functionality and Upgrades

I would not buy the cabinets with the limitations it has now. If it doesn’t run off of anything but...

Jun 2019
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Director

Service and Support

We rarely deal with ARxIUM. The few times that we have needed them, they have been helpful. They are...

Jun 2019
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Manager

Interfacing and Integration

The big challenge with the cabinets is that a couple of years ago, ARxIUM told us that they would be...

May 2019
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Manager

Implementation and Training

ARxIUM does great with ongoing support and implementation updates. If we have a new hire, they will...

May 2019
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Manager

Service and Support

Our support is through a different entity, and they do a great job. They resolve challenges via...

May 2019
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Manager

Functionality and Upgrades

I have a friend at another hospital that uses BD cabinets, and since our recent software update, our...

May 2019
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Manager

Future Outlook

The ARxIUM MedSelect Cabinets have been getting old and are not being developed anymore, so we are...

Apr 2019
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Manager

Other Observations & Comments

We have had the cabinets for many years. They have been workhorses. We haven’t had a lot of issues...

Mar 2019
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Manager

Service and Support

The first level of support is getting better. And the second level is good. The main tech support...

Mar 2019
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Manager

Functionality and Upgrades

We are not sure whether the cabinets will be part of our long-term plans. In the past couple of...

Mar 2019
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Manager

Technology

Certain things have changed over the years, and we are running out of space. If we have to stock a...

Mar 2019
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Manager

Lessons Learned

If an organization is really worried about monitoring drug diversion and integration, the ARxIUM...

Mar 2019