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Access info about Automated Dispensing Cabinets on your dashboard or bookmark under

(Your Products / Your Organization's Products)


ARxIUM MedSelect Cabinets Comments
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KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
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Medication Inventory Management 2019: How Close Is Your Vendor to Enabling True Enterprise MIM?
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Access info about Automated Dispensing Cabinets on your dashboard or bookmark under

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User Commentary

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Director

Technology

The ARxIUM cabinets get the job done without breaking down. They are reliable and trustworthy.

Oct 2020
(0)
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 or  to see details.

Director

Service and Support

If we do ask for some service work on the cabinets, ARxIUM provides good service technicians. The...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The functionality is pushing us away from ARxIUM. We have many discrepancies. The cabinets just...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

Technology

ARxIUM could improve on a major thing. We are switching products because we have had a lot of...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

ARxIUM overcharges. I look at the quarterly invoice in detail, and I always find discrepancies. Our...

Sep 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

The initial implementation between the ARxIUM MedSelect Cabinets and our EHR was awesome and perfect....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is great, and the system works well for me. I love it. It is easy to follow up on what...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor does a great job, but when interfacing, there is a limited number of characters that can...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing. They charge for most upgrades. The vendor doesn't support...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor doesn't ever offer training. When there are things going on, we have to ask what is...

Jun 2020
(0)
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 or  to see details.

Manager

Implementation and Training

With the implementation, the communication between the vendor and our EMR vendor should have...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has been fine during the COVID-19 crisis. Usually, the vendor's service is really good,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

It sometimes feels like the vendor is nickel-and-diming us, including when it comes to some of the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product does what the vendor said it would do, and they have some new reporting functionality...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The people that the vendor sends out and the people that I talk to on the phone are great. The...

Apr 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

I don't know who our vendor executive representative is because the vendor doesn't tell us. I just...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product is solid and good at driving tangible outcomes for our organization. I am very likely to...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We just had an update for our EMR, and ARxIUM was here. They supported us through that update 100%.

Apr 2020
(0)
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 or  to see details.

Manager

Relationship

We have a very old version of the product. Unless we go to the vendor and request updates, they...

Apr 2020
(0)
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 or  to see details.

Manager

Implementation and Training

If we don't ask questions about ongoing training, ARxIUM doesn't send us any information.

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product is simple to use and user friendly. Physically, the solution is very durable. When we...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Ongoing training from ARxIUM is pretty much nonexistent. We have to put everything together. For the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

For the most part, the system does what it is supposed to do. There are a few weird things that...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I really like ARxIUM's support team. Every now and then, we have had some hardware or software...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

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