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Commentary Summary
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User Commentary
Director
Technology
The ARxIUM cabinets get the job done without breaking down. They are reliable and trustworthy.
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Director
Service and Support
If we do ask for some service work on the cabinets, ARxIUM provides good service technicians. The...
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Analyst/Coordinator
Functionality and Upgrades
The functionality is pushing us away from ARxIUM. We have many discrepancies. The cabinets just...
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Analyst/Coordinator
Technology
ARxIUM could improve on a major thing. We are switching products because we have had a lot of...
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Analyst/Coordinator
ROI / Cost (care and feeding)
ARxIUM overcharges. I look at the quarterly invoice in detail, and I always find discrepancies. Our...
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Manager
Interfacing and Integration
The initial implementation between the ARxIUM MedSelect Cabinets and our EHR was awesome and perfect....
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Manager
Functionality and Upgrades
The product is great, and the system works well for me. I love it. It is easy to follow up on what...
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Manager
Functionality and Upgrades
The vendor does a great job, but when interfacing, there is a limited number of characters that can...
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Manager
ROI / Cost (care and feeding)
The vendor charges for every little thing. They charge for most upgrades. The vendor doesn't support...
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Manager
Service and Support
The vendor doesn't ever offer training. When there are things going on, we have to ask what is...
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Manager
Implementation and Training
With the implementation, the communication between the vendor and our EMR vendor should have...
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Manager
Relationship
The vendor has been fine during the COVID-19 crisis. Usually, the vendor's service is really good,...
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Manager
ROI / Cost (care and feeding)
It sometimes feels like the vendor is nickel-and-diming us, including when it comes to some of the...
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Manager
Functionality and Upgrades
The product does what the vendor said it would do, and they have some new reporting functionality...
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Manager
Service and Support
The people that the vendor sends out and the people that I talk to on the phone are great. The...
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Manager
Other Observations & Comments
I don't know who our vendor executive representative is because the vendor doesn't tell us. I just...
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Manager
Functionality and Upgrades
The product is solid and good at driving tangible outcomes for our organization. I am very likely to...
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Manager
Functionality and Upgrades
We just had an update for our EMR, and ARxIUM was here. They supported us through that update 100%.
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Manager
Relationship
We have a very old version of the product. Unless we go to the vendor and request updates, they...
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Manager
Implementation and Training
If we don't ask questions about ongoing training, ARxIUM doesn't send us any information.
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Manager
Functionality and Upgrades
The product is simple to use and user friendly. Physically, the solution is very durable. When we...
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Director
Implementation and Training
Ongoing training from ARxIUM is pretty much nonexistent. We have to put everything together. For the...
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Director
Functionality and Upgrades
For the most part, the system does what it is supposed to do. There are a few weird things that...
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Director
Service and Support
I really like ARxIUM's support team. Every now and then, we have had some hardware or software...
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