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Thank you !

Access info about Automated Dispensing Cabinets on your dashboard or bookmark under

(Your Products / Your Organization's Products)


ARxIUM MedSelect Cabinets Comments
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KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
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Current Time Inside Cache Tag Helper: 1/24/2021 2:42:43 PM and Model.EvProductId = 2207

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Access info about Automated Dispensing Cabinets on your dashboard or bookmark under

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User Commentary

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Director

Technology

The ARxIUM cabinets get the job done without breaking down. They are reliable and trustworthy.

Oct 2020
(0)
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Director

Service and Support

If we do ask for some service work on the cabinets, ARxIUM provides good service technicians. The...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The functionality is pushing us away from ARxIUM. We have many discrepancies. The cabinets just...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

Technology

ARxIUM could improve on a major thing. We are switching products because we have had a lot of...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

ARxIUM overcharges. I look at the quarterly invoice in detail, and I always find discrepancies. Our...

Sep 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

The initial implementation between the ARxIUM MedSelect Cabinets and our EHR was awesome and perfect....

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product is great, and the system works well for me. I love it. It is easy to follow up on what...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The vendor does a great job, but when interfacing, there is a limited number of characters that can...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing. They charge for most upgrades. The vendor doesn't support...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor doesn't ever offer training. When there are things going on, we have to ask what is...

Jun 2020
(0)
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 or  to see details.

Manager

Implementation and Training

With the implementation, the communication between the vendor and our EMR vendor should have...

Jun 2020
(0)
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 or  to see details.

Manager

Relationship

The vendor has been fine during the COVID-19 crisis. Usually, the vendor's service is really good,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

It sometimes feels like the vendor is nickel-and-diming us, including when it comes to some of the...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product does what the vendor said it would do, and they have some new reporting functionality...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

The people that the vendor sends out and the people that I talk to on the phone are great. The...

Apr 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

I don't know who our vendor executive representative is because the vendor doesn't tell us. I just...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product is solid and good at driving tangible outcomes for our organization. I am very likely to...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We just had an update for our EMR, and ARxIUM was here. They supported us through that update 100%.

Apr 2020
(0)
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 or  to see details.

Manager

Relationship

We have a very old version of the product. Unless we go to the vendor and request updates, they...

Apr 2020
(0)
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 or  to see details.

Manager

Implementation and Training

If we don't ask questions about ongoing training, ARxIUM doesn't send us any information.

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product is simple to use and user friendly. Physically, the solution is very durable. When we...

Apr 2020
(0)
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 or  to see details.

Director

Implementation and Training

Ongoing training from ARxIUM is pretty much nonexistent. We have to put everything together. For the...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

For the most part, the system does what it is supposed to do. There are a few weird things that...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I really like ARxIUM's support team. Every now and then, we have had some hardware or software...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

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