ARxIUM RxWorks/RxWorks Pro Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 4:42:02 PM and Model.EvProductId = 188106

Commentary Summary

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User Commentary

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Director

Interfacing and Integration

ARxIUM doesn’t really support our integration and interoperability goals. The system doesn’t work...

May 2020
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Director

Functionality and Upgrades

ARxIUM was very late to getting modules for controlled substance monitoring. They have been working...

May 2020
 Helpful

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Director

Functionality and Upgrades

There really isn’t a whole lot to the system. We don’t require ongoing training. We just buy the...

May 2020
 Helpful

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Director

Other Observations & Comments

I don’t have much to say about ARxIUM’s executive involvement. I have received a couple of emails...

May 2020
 Helpful

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Director

Interfacing and Integration

We opted not to upgrade RxWorks. We have RxWorks and another vendor’s software, and we wouldn’t be...

May 2020
 Helpful

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Director

Service and Support

ARxIUM isn’t proactive, and we have to constantly ding them to get things done properly. The support...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The system is not intuitive. It doesn’t lead the user to the next step. We are used to clicking on...

Feb 2020
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Manager

Relationship

I work with people from ARxIUM, and then I don’t hear from them. So I reach out to somebody else,...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

We had a version upgrade that was a pretty big jump, and things didn't go well. There were a lot of...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

As end users, we have our frustrations, but that doesn't mean the system isn't the best purchase for...

Jan 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor seems to charge for a lot of things, but I am not the person who set up our contract.

Jan 2020
 Helpful

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Manager

Lessons Learned

If I had to summarize my thoughts about the vendor in a nutshell, I would say that the vendor acts...

Jan 2020
 Helpful

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Manager

Service and Support

Our training is done, and we have had no need for training. However, when we call and ask questions,...

Jan 2020
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Manager

Functionality and Upgrades

We have requested that the reports be more robust. The reports are already prebuilt, and we have had...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

If I have an immediate need that needs to be fixed, the vendor tries to address that right away. It...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

We don't have a lot of issues. The problem really just comes down to trying to get help with some...

Jan 2020
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Manager

Service and Support

ARxIUM is really out of touch with the current needs of hospital pharmacies. They aren't developing...

Dec 2019
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Manager

Future Outlook

ARxIUM is very good at supporting what we have. We have older software, and we are going to be...

Nov 2019
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Manager

Implementation and Training

ARxIUM hasn’t done any recent training. We haven’t had training since day one. I have to train my...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

The vendor's reports aren't canned. All of ARxIUM's reports are individualized, and we would have to...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

I would like to see ARxIUM focus on standard reporting that meets basic business needs. I have...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

If I were in a limited-volume place, needed a platform for automated dispensing, and didn't have a...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

RxWorks Pro runs our carousel, and the user interface is a little bit easier than the old user...

Nov 2019
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Director

Functionality and Upgrades

We have a dedicated resource for RxWorks. RxWorks used to belong to another vendor, and that is one...

Oct 2019
 Helpful

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Director

Relationship

A lot of our issues have to do with the fact that RxWorks is now ARxIUM's when it was...

Oct 2019
 Helpful

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Director

Service and Support

ARxIUM has finally released the software that they promised us three years ago. I don’t believe we...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

Ever since I have been here, the support has been great. ARxIUM's product isn't bad; it is just...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

To put it bluntly, ARxIUM hasn’t worked out in the ways that we wanted them to. In the beginning,...

Oct 2019
 Helpful

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Manager

Technology

RxWorks Pro is old technology now when compared to the other technology out there. ARxIUM hasn’t...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

There are one or two individuals from ARxIUM that really try to go above and beyond, but ARxIUM...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

We will be staying with ARxIUM until we have it in our budget to go to another system that we find....

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

I do not like RxWorks Pro at all; it is not what we thought it was. RxWorks Pro hasn’t worked the...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

ARxIUM has made some significant improvements between the version of the system that we are on and...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Tracking in RxWorks is not very good. We can say that we are taking out 20 tablets, but we can...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

RxWorks doesn’t really help with operational efficiencies. The current state of this program is not...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

We are still on the regular version of RxWorks. ARxIUM has a pro version of the system available; in...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

RxWorks is really showing its age. It is not up to date in any way and does not match a lot of what...

Jul 2019
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Manager

Functionality and Upgrades

We are managing multiple locations, so we have multiple instances of RxWorks Pro. We have that for...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

ARxIUM has pushed us to optimize our minimum and maximum values based on our usage, but they provide...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

RxWorks Pro doesn’t really help us with shortage management. It works well for purchasing, but there...

Apr 2019
 Helpful

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Manager

Future Outlook

We are planning on phasing out of RxWorks Pro in the next couple of years. It definitely works well...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

ARxIUM really hasn't maintained the product that well and has really slowed down at this point. We...

Apr 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

There wasn’t a lot of training for RxWorks, and the training we had wasn’t really hands on. I think...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I honestly feel that RxWorks is not well suited for complex health systems because there are too...

Apr 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Our organization needs an inventory management system, but I don’t know if RxWorks is the right one...

Apr 2019
 Helpful

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Manager

Other Observations & Comments

RxWorks has been fine. The version we are on is pretty outdated. RxWorks Pro might be more...

Mar 2019
 Helpful

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Manager

Relationship

We really don't have proactive service from ARxIUM. We also haven't had very much executive involvement....

Mar 2019
 Helpful

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Director

Functionality and Upgrades

We plan to upgrade RxWorks pretty soon. This software runs our carousel. It tells us when patients...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

The software has no reporting capabilities. Getting number usages is very difficult. The system...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

When we run a report, it returns with no data; it is blank. Some of the reports don’t even work. I...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

I would like the software to recommend pars and reorder quantities. The version that I have doesn’t...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

In general, RxWorks has been good; the software works well. I have recently gotten phone calls from...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

RxWorks does fine at tracking our inventory. However, we don’t use it to track the inventory of our...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

RxWorks is organized for ordering and inventory. It helps us know when to order things. As long as...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

We did get some value out of RxWorks. It helped us keep track of our inventory. There were a lot of...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

The reporting is a strength of RxWorks. We can pull up reports for things that are expiring and...

Mar 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Over the last couple of years, ARxIUM has really improved with development. I don’t think they have...

Feb 2019
 Helpful

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VP/Other Executive

Service and Support

There are times when ARxIUM doesn’t follow through with their commitments or isn’t as responsive as...

Feb 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

In terms of the accuracy of the data, we don’t really question it. The system performs well in that...

Feb 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

ARxIUM does a good job with the basics of purchasing, but they really don’t have any functionality...

Feb 2019
 Helpful

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VP/Other Executive

Future Outlook

Our experience might be a little different, but we are involved with a lot of system development....

Feb 2019
 Helpful

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Director

Other Observations & Comments

We paid for an upgrade years ago when ARxIUM was offering a product that was only compatible with an...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

I don’t think I would purchase RxWorks again based on the capabilities of the existing software. I...

Feb 2019
 Helpful

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Director

Implementation and Training

ARxIUM provided initial training. I went to Chicago to be trained, and that was pretty good, but our...

Feb 2019
 Helpful

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Director

Service and Support

Members of the RxWorks support team are pretty good at getting back to us. They don’t always have...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

It is hard for us to run the annual inventory reports straight from RxWorks. We are just trying to...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

ARxIUM’s support is better than average, but the answers we get aren’t always great. The machine and...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

The question of whether we stay with RxWorks will come down to pricing. Our current dispensing...

Feb 2019
 Helpful

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Manager

Sales and Contracting

ARxIUM hasn’t really promised us anything that they haven’t delivered. We have a service contract...

Feb 2019
 Helpful

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Manager

Interfacing and Integration

Our integration is pretty good. RxWorks interfaces well with our EMR and other machines. The tool's...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

RxWorks is pretty user friendly. It is not hard to use. It is easy to train people on RxWorks.

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

RxWorks doesn’t really keep track of our manual picks and areas easily. The buyer has to do manual...

Feb 2019
 Helpful

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Manager

Other Observations & Comments

ARxIUM’s service people generally get back to me and dispatch someone in a reasonable amount of...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

RxWorks’ reporting isn’t awesome for us. It does help us with some safety issues, but it is hard to...

Feb 2019
 Helpful

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Manager

Technology

RxWorks performs well and it is pretty reliable. It doesn't go down often, and that is good.

Feb 2019
 Helpful

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Manager

Service and Support

When we call for support, we have to be triaged. The person in charge of that doesn't know much...

Feb 2019
 Helpful

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Manager

Implementation and Training

With any implementation, things come up, and sometimes deadlines have to be pushed back. But ARxIUM...

Feb 2019
 Helpful

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Manager

Interfacing and Integration

We thought RxWorks Pro would integrate with our clinical system, but it is only for tablets. It does...

Feb 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

RxWorks Pro is very inexpensive. I would recommend that providers check it out. The product is good...

Feb 2019
 Helpful

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Manager

Future Outlook

ARxIUM is developing enhancements and has a road map.

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

RxWorks doesn’t really hold the inventory very well. I feel like the software is doing something in...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

The carousels work through RxWorks. We get lots of different errors, and those interrupt the...

Jan 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

RxWorks makes it easier for me to reorder products. It eliminates the need to physically walk around...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

The reporting platform is a huge loss as a perpetual inventory system. I am not optimistic that it...

Jan 2019
 Helpful

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Manager

Interfacing and Integration

Our implementation went really well with ARxIUM. We have some difficulty communicating back and...

Jan 2019