MD-Staff
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
ASM’s service and platform have been outstanding. Since going with the solution, running reports has...
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Functionality and Upgrades
Going with MD-Staff was a very good transition for us, but we are small.
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Interfacing and Integration
The integration with MD-Staff is very good for us because we are able to do the OIG, the DEA, and...
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Technology
MD-Staff is internet based, so I am able to work at the office on the platform, and if I have to...
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Functionality and Upgrades
It is not possible to do historical reports. The reporting piece is good, but we can't go back and...
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Functionality and Upgrades
ASM needs to be more readily compliant with NCQA requirements. The vendor is compliant, but they are...
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Service and Support
The bugs take forever to fix or just never get resolved.
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Implementation and Training
The executive team is involved in the training.
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Implementation and Training
We have had difficulties because the information is not considered global. We have been having...
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Functionality and Upgrades
There are a lot of areas in MD-Staff where the field is there but isn't open for us to use, so we...
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Service and Support
ASM’s response time is quick. Normally, I get a response back within 24 hours saying that either the...
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Functionality and Upgrades
Sometimes there is a bit of a learning curve with the upgrades. I still need to wrap my head around...
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Service and Support
ASM helps with what we need. We can speak to a technician almost immediately every time we call. The...
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Implementation and Training
The product's ease of use could be improved by breaking the training out into separate training...
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Functionality and Upgrades
We did demos for everything, and MD-Staff ended up being the product we selected. I recommend...
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Relationship
Our implementation manager was absolutely phenomenal. When we started the project, we had something...
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Service and Support
ASM’s support team is phenomenal. They are quick to respond, and if one of the support people can't...
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Implementation and Training
ASM offers training all the time. We can do the on-demand training or the live webinars.
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Lessons Learned
ASM is not going to do everything. Clients have to be involved with the actual project themselves...
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Relationship
Maybe other privileging vendors offer this, but ASM has an annual user conference where we can learn...
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Relationship
ASM has quite a few resources. They provide information, and they continue to introduce new...
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Service and Support
Anytime that I have emailed ASM, I have gotten a prompt response, and the situation has been...
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Other Observations & Comments
I don’t think anybody keeps all their promises. ASM works on things, and they try not to worry their...
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Functionality and Upgrades
The ease of use depends on how knowledgeable and computer savvy the end user is. If somebody doesn’t...
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Functionality and Upgrades
I have been a little disappointed with a few things lately, but from the years that we have been...
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Other Observations & Comments
By working directly with ASM, I have been satisfied. I am just not satisfied sometimes when I can't...
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Service and Support
ASM follows up and tries to make sure that there is a solution to my issue. If not, the solution is...
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Other Observations & Comments
Like with any other database, nobody ever uses MD-Staff to its full capacity. We have yet to do that...
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Service and Support
One of the things we like about MD-Staff is that we are allowed to grant the vendor permission to...
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Functionality and Upgrades
I have a lot of experience with healthcare software. The thing I like about MD-Staff is that it...
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Functionality and Upgrades
With MD-Staff, our application process is all automated, is online, and can be prepopulated with...
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Implementation and Training
The vendor has all kinds of videos available, and I watch them.
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Service and Support
There are hiccups in MD-Staff every once in a while, but the vendor always works through them with us....
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Service and Support
ASM is always available by phone to help us. They have always been great. They make sure outcomes...
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Functionality and Upgrades
We enjoy how quickly we can pull up the information and hold PDFs. I like that I can update...
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Functionality and Upgrades
I like the system very much. It works well for me. It is easy to use. Overall, MD-Staff is an...
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Functionality and Upgrades
Everything is outlined in MD-Staff properly. The product is not convoluted. The system is very...
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Service and Support
We rarely have downtime. ASM gives plenty of notice if they have to take the product down. We get...
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Functionality and Upgrades
The software feels like Microsoft software, especially the drop-down menus. The system is very easy...
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Service and Support
ASM has grown so much that the people who answer our phone calls aren’t as well versed in the...
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Service and Support
The vendor’s support people don't hesitate to escalate things to the next tier if they can't...
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Technology
I love that I can go to any computer and log in to MD-Staff. I don't have to be tied to a specific...
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Functionality and Upgrades
There are only a couple of things that ASM could improve on. For example, we can put in a patient's...
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Functionality and Upgrades
Sometimes the dropdown menus are a bit of a hassle. When we are trying to put something in, the...
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Service and Support
Usually, when I call, the people are very helpful and join in so that they can see my screen and...
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Technology
Whenever we are surveyed, the surveyors love that we can show them everything easily. Everything is...
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Service and Support
Overall, I have been very happy with ASM, and their customer service has been great. Anytime we have...
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Service and Support
The system is really comprehensive, and there are a lot of capabilities. Day in and day out, it is...
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Functionality and Upgrades
When we enter a group that all the providers are attached to, it would be nice to also have all of...
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Sales and Contracting
ASM is more than willing to negotiate things. We were being charged for something, but we weren't...
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Implementation and Training
We have access to MD-Staff Academy, which is user friendly, and we can access that whenever we want....
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Functionality and Upgrades
I love the accessibility of the product. Everything is on our screen at the click of a button. I can...
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Functionality and Upgrades
MD-Staff is user friendly. It is easy to enter and find information.
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Functionality and Upgrades
Right now, we can only download things to Excel. So it would be helpful if MD-Staff were compatible...
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Implementation and Training
During the implementation of MD-Staff, the customer service team was very engaging. We would express...
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Implementation and Training
Many parts of the platform are self-taught. ASM does provide training, but the training is very much...
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Service and Support
Whenever I need something or can't figure out an issue, I can open a ticket, and the vendor’s team...
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Relationship
ASM tries to keep all of their promises. If they can't keep their promises, then they find solutions...
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Service and Support
When we call the customer service team, they pick up to assist us on the first or second ring. If we...
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Interfacing and Integration
All of our locations are utilizing MD-Staff. The data feeds into our EMR, and that allows us to do...
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Lessons Learned
I would tell a friend or peer looking at MD-Staff that the product is definitely a good choice if...
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Service and Support
We really like MD-Staff. However, it is pretty apparent that MD-Staff started off as a credentialing...
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Functionality and Upgrades
The software is excellent; however, we can tell that the provider enrollment portion was added...
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Functionality and Upgrades
MD-Staff is very user friendly in terms of getting in and navigating the system, but ASM needs to...
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Relationship
ASM is very proactive. They push out updates when they streamline things or add new features. The...
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Relationship
ASM is a really great company. They haven't lost their core values. Sometimes companies get big and...
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Service and Support
There are times when we need a quicker response to a problem that we are having than what we get...
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Relationship
Part of the reason ASM is such a leader in credentialing software is their willingness to listen to...
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Functionality and Upgrades
We get along well with what MD-Staff does for us. We are happy with the product. I haven’t heard of...
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Functionality and Upgrades
The thing ASM does well is the integration between their products. If a provider fills out an online...
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Functionality and Upgrades
I have never had any problem with ASM. As far as the ease of use goes, MD-Staff is great. All of the...
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Implementation and Training
The only con is that some of the initial training that the vendor did was a little beyond us. The...
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Service and Support
The support people have always been great every time I have called. Since COVID-19, everybody has...
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Functionality and Upgrades
MD-Staff is very customizable. I am not a very tech-savvy person, but the product has been very user...
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Interfacing and Integration
The integrations between MD-Staff and our EMR work really well. We are really not having any issues,...
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Functionality and Upgrades
ASM needs to make MD-Staff a little more user friendly. We have the ability to add things in bulk,...
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Relationship
ASM tries to keep their promises. They are making a lot of progress in trying to help us solve our issues....
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Implementation and Training
There are different modules within MD-Staff where we can go to learn how to do something. That is...
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Service and Support
In terms of support, I gave ASM grace early on during the pandemic. I thought that maybe they, like...
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Interfacing and Integration
The vendor’s greatest weakness is probably integration with other facilities. For example, ASM is...
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Functionality and Upgrades
I am a big advocate for MD-Staff. It is a great, well-rounded product. The ease of use is great. The...
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Other Observations & Comments
I wish the vendor would put a little more thought into workflows for offices in obtaining...
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Functionality and Upgrades
I feel that MD-Staff stays pretty current with the national trends we are seeing.
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Service and Support
Sometimes MD-Staff is not intuitive when we try to set up a new report. However, whenever we call...
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Relationship
Typically, our problems are solved at the help desk level, so we rarely have to go to the executive...
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Functionality and Upgrades
MD-Staff is a clear and concise product. It is very user friendly on the front end. The only thing...
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Service and Support
ASM has created a Facebook page where all of us users can chat. I am sure the vendor is monitoring...
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Functionality and Upgrades
There are a few functionalities that could be easier to work with. It would be nice if we could drag...
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Functionality and Upgrades
We have been very happy with MD-Staff, and I would highly recommend it. It is a great credentialing...
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Service and Support
When we don't know what to do or have an issue, the ASM service team is always very helpful in...
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Functionality and Upgrades
MD-Staff is our credentialing and privileging database. We are currently using it to put through new...
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Implementation and Training
With any new implementation, anyone is going to find bugs. When we find bugs, ASM is willing to work...
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Service and Support
When we performed a recent upgrade to MD-Staff, the vendor’s people were great. We had a dedicated...
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Implementation and Training
When we onboard new staff members to our organization, there is a wonderful help section in MD-Staff...
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Functionality and Upgrades
There is some functionality that we would love for MD-Staff. If we could hardcode an individual's...
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Service and Support
It is sometimes challenging to communicate with the vendor about what issues we are experiencing. We...
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Other Observations & Comments
MD-Staff is part of our long-term plans. It is the cheaper alternative to competing products. But if...
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Service and Support
I am very surprised at the fact that when I call ASM, they are on the phone immediately. I don't...
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Implementation and Training
In terms of training, the only thing ASM could improve upon would be spending a little more time...
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Functionality and Upgrades
MD-Staff is very user-friendly. ASM is adding things all the time that improve our lives greatly, so...
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Service and Support
A few of the ASM support people I have interacted with really took the time to make sure I...
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Functionality and Upgrades
Overall, MD-Staff is a good product. We can do a lot of sharing throughout our system and with our...
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Functionality and Upgrades
I get a little frustrated with MD-Staff because the product was initially developed as a...
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Lessons Learned
We are not getting everything out of MD-Staff that we expected. We are working through it, but there...
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Functionality and Upgrades
When we log into the system, we automatically see what the vendor is working on. When there is an...
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Service and Support
When we request a feature enhancement from ASM, there should be some type of closure on that...
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Service and Support
With upgrades, the emails the vendor sends out are great tools to let us know things are going forward....
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Functionality and Upgrades
A benefit of the solution is being able to use the database on the computer. Having everything in...
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Implementation and Training
Our implementation went well. The vendor's support team has always been available. The training was...
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Service and Support
ASM’s user group meeting is always in Las Vegas, and not everyone can travel to Las Vegas or has an...
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Functionality and Upgrades
If anyone was looking for a platform that could help augment processes and include improvements to...
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Functionality and Upgrades
MD-Staff is the best of all the credentialing software out there. The creators had the end user in...
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Functionality and Upgrades
The functionality that we have in MD-Staff is the ability to set triggered or scheduled messages...
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Functionality and Upgrades
There are certain add-ons for the product that cost extra, but there is no charge for any type of...
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Implementation and Training
The vendor’s initial training was wonderful, and our project manager was great. When we were looking...
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Functionality and Upgrades
The vendor has been the forerunner as far as the integration of different technologies goes. The...
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Service and Support
The crux of my issue is that ASM needs to improve communications to end users in general. For...
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Implementation and Training
When new upgrades happen, ASM doesn’t inform their end users at all. We are used to using the...
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Functionality and Upgrades
Many people keep ASM as their vendor because the product is easy to use. I have a general computer...
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Other Observations & Comments
Although I am not so happy with the execution of things, I give ASM credit for trying to get a feel...
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Functionality and Upgrades
I am a person that takes the time to set up any new feature ASM offers. But I sometimes feel like...
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Functionality and Upgrades
MD-Staff itself is very user friendly, and I feel like the vendor updates their software often. That...
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Implementation and Training
The help area for MD-Staff is very easy to follow. I like that the help area even includes comments...
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Service and Support
ASM’s support team is always very helpful. Whenever we call, they are knowledgeable. Even if we send...
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Relationship
ASM will send emails if they have gotten alerts that something is not necessarily working correctly...
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Relationship
I would probably look at other solutions a little more deeply than what we did originally. The...
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Implementation and Training
I have been able to reach out to ASM’s help desk about a lot of things. But when ASM came on-site,...
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Other Observations & Comments
MD-Staff has significantly helped us with our organization because we used strictly paper before we...
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Interfacing and Integration
We haven't been able to integrate MD-Staff with anything.
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Service and Support
In the beginning, we worked very closely with someone in ASM’s leadership. But since then, that...
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Other Observations & Comments
ASM doesn’t charge for much. We had a concern recently when they tried to charge us for something...
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Future Outlook
MD-Staff is working for us. There are still some functionalities we have not implemented, and we are...
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Functionality and Upgrades
I think everything ASM has promised us has occurred. I can’t think of any needs that MD-Staff...
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Functionality and Upgrades
It was difficult to learn how to run reports in MD-Staff. We still have some issues running reports....
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Service and Support
Sometimes ASM’s IT help desk team is pretty slow. I think the issue is with new staff members...
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Sales and Contracting
I had specific requirements when looking for a product, and we were told that certain features were...
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Functionality and Upgrades
I need to see ASM step up and make some improvements from a payer enrollment and facility...
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Implementation and Training
Our biggest challenge with MD-Staff’s implementation has been with the go-live process. We are...
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Implementation and Training
All of ASM’s training is online. There is very little one-on-one training.
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Functionality and Upgrades
The layout, format, and logic behind the workflow in MD-Staff are very easy to follow, and the...
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Functionality and Upgrades
There are always issues and extra fixes that need to be implemented after an MD-Staff upgrade. The...
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Functionality and Upgrades
MD-Staff is very user-friendly and very accurate with information. It has good technology. We have...
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Service and Support
ASM is pretty good at notifying us of any changes across the system. They are also very good with...
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Relationship
ASM’s executive team is very helpful and very responsive. We have personal contact information...
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Functionality and Upgrades
Nothing is horrible. I have no major complaints except for little stupid things. For example,...
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Service and Support
ASM is great at responding and trying to fix things. Anytime I have had a glitch, ASM responds and...
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Functionality and Upgrades
I have various teams that require different functions, and the credentials verification organization...
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Service and Support
We have had frequent calls with ASM’s tech support team while working through go live issues. They...
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Functionality and Upgrades
We utilize MD-Staff and its additional modules across our entire enterprise. We have pretty much...
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Relationship
I have regular contact with ASM because we always have implementation projects in place, and there...
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Service and Support
Communication is one area where ASM could improve. For example, our verifications run from a file...
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Service and Support
Over the years, the quality of ASM’s support has declined significantly. They need to do some more...
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Functionality and Upgrades
MD-Staff continues to do well. I am mostly happy with it and mostly happy that we transitioned to...
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Win/Loss - Why they were selected (by current clients)
We did an internal review of several different software programs and chose MD-Staff as our...
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Implementation and Training
ASM’s implementation services are usually good. Sometimes when we upgrade to a new version, that...
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Functionality and Upgrades
ASM has made several updates to MD-Staff. One of the downsides to those updates is that they always...
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Relationship
ASM keeps their promises most of the time. We have some concerns with getting support from the...
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Implementation and Training
We rely on the product heavily. In the implementation process, the vendor was very good at helping...
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Lessons Learned
We went with ASM because of someone else’s recommendation. I would recommend to others that when...
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Service and Support
We had a really great customer service representative who helped us with everything. We could reach...
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Service and Support
I totally appreciate the vendor’s customer service. Every time we reach out, we can get ahold of...
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Functionality and Upgrades
It is very easy to train people to use this product. I appreciate that.
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Technology
The vendor has updated their system, so now there are more sources that do our checking for us than...
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Service and Support
It is hard to get ahold of the support team sometimes. When we have a question and have to reach out...
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Service and Support
When I was having problems finding somebody to help me, I was able to go a couple of higher levels...
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Future Outlook
I expect to remain satisfied with the product in the future because we have dedicated time and...
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Functionality and Upgrades
With MD-Staff, we have been able to go a lot more electronic than in the past. We are doing fully...
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Service and Support
ASM provides a lot of support for us. There has been one extremely helpful support representative,...
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Functionality and Upgrades
The FPPE process within MD-Staff does not work as we thought it would. I don't think we were misled,...
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Functionality and Upgrades
I have noticed a handful of software glitches when I am in a search field of MD-Staff. Things are...
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Other Observations & Comments
There is a bit of room for improvement in the report-building aspect of MD-Staff. We could probably...
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Implementation and Training
ASM’s webinars and web-based training are still available and updated regularly, so that is good.
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Other Observations & Comments
There are some confusing naming conventions within MD-Staff. The way we have to send things out is a...
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Relationship
ASM is aware of a lot of issues within the product and is actively working to make upgrades,...
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Service and Support
Sometimes when our issues go through the different levels of support, we don't hear back for a while...
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Sales and Contracting
The vendor could have done a better job explaining the limitations of MD-Staff regarding automation....
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Relationship
Recently, ASM has become a bit more engaged because they have realized that I have been pounding...
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Functionality and Upgrades
I could be fully satisfied with the overall product quality if the customer service was better and...
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Other Observations & Comments
MD-Staff was set up nicely in the very beginning, and training was given. I am trying to find out...
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Functionality and Upgrades
The vendor should work on the peer reviews and the credentialing report cards, particularly so that...
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Relationship
ASM listens to their customers and makes upgrades based on customer recommendations. That is great...
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Functionality and Upgrades
One challenge we run into with the MD-App function, which is the application processing piece, is...
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Relationship
The people from ASM have been pretty responsive. We moved from another database to ASM's database,...
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Functionality and Upgrades
MD-Staff fully meets our needs. We heavily rely on report writing, and that process has been...
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Functionality and Upgrades
Auditing with MD-Staff has been a breeze; we have been able to extract the documents from the system...
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Functionality and Upgrades
We would like to see improvements around MD-Staff’s privileging module. With the complexity of our...
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Win/Loss - Why they were selected (by current clients)
We ended up going with MD-Staff because of the positive reviews we had heard. We are complex in...
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Service and Support
I have had a long association with ASM, and they have just grown tremendously. But the support team...
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Relationship
I do have a resource that I can reach out to. I have a good relationship with that person. If I...
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Functionality and Upgrades
The functionality of MD-Staff is very good from a credentialing standpoint. It is user friendly and...
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Functionality and Upgrades
ASM is always looking to improve upon their features. They do a lot of upgrades. Every time they do...
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Service and Support
ASM consistently delivers on their promises to us. We have familiarity with the vendor, and their...
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Implementation and Training
We had an upgrade, and we understood the magnitude of the changes we were going to experience, but...
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Win/Loss - Why they were selected (by current clients)
We moved to MD-Staff because ASM offered an online application, and our previous vendor did not....
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ROI / Cost
We can get things done a little faster with MD-Staff than we could with our previous product....
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Implementation and Training
Our implementation with MD-Staff went very well. We had a good implementation manager, and we really...
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Functionality and Upgrades
If I were talking to a peer, I would tell them that MD-Staff is a good quality product. I have had...
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Service and Support
ASM’s service is good. If there is something that we would like the vendor to be able to do in the...
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Functionality and Upgrades
Some of the system's fields could be better. The global replace tool needs to be improved with...
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Implementation and Training
ASM does these little Webex things for training, but I would like more personalized training....
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Relationship
There was a glitch in MD-Staff, and we didn't know about it. We reached out to ASM about it, and I...
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Functionality and Upgrades
MD-Staff would not be my first choice for something I would recommend, but it is definitely one of...
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Sales and Contracting
ASM really sells their product, but it doesn't always do what they say it can do right out the door....
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Other Observations & Comments
ASM doesn't seem to keep their training materials updated in their help section. The vendor rolled...
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Interfacing and Integration
MD-Staff does not integrate with CAQH. It doesn't seem like the vendor is making any updates for...
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Service and Support
ASM’s support used to be pretty good, but it is not anymore. Sometimes a support person won't even...
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Service and Support
We have one contact at ASM that is amazing and extremely knowledgeable.
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Functionality and Upgrades
I love MD-Staff because it is user friendly. The product is easy to teach to others, and it works...
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Functionality and Upgrades
A file absolutely cannot move forward for approval in MD-Staff unless we have a copy of an NPDB...
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ROI / Cost
Accrediting organizations love MD-Staff, so the product works well with us. The surveyors love the...
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Functionality and Upgrades
The number-one desired improvement from my teammates is the ability to remove things from a...
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Functionality and Upgrades
Sometimes when there is a system upgrade to MD-Staff, we have to work through some glitches, but ASM...
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Service and Support
Over the past year, we felt that the service for MD-Staff was slipping. We would call the support...
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Functionality and Upgrades
MD-Staff is not our favorite software anymore. The vendor has done a lot of things. We are sure...
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Functionality and Upgrades
ASM doesn’t keep all their promises. We are struggling with getting something to work properly....
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Interfacing and Integration
We are making some transitions, and we are having to redo work because some data won’t go over....
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Service and Support
The vendor's support team typically responds pretty quickly. If someone can’t find an answer, they...
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Service and Support
ASM isn’t doing anything new as far as the system goes. If we submit a suggestion or a change, we do...
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Lessons Learned
MD-Staff is not necessarily easy to generate reports with. A user has to have a bit of an IT...
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Functionality and Upgrades
I like MD-Staff more than our previous product. MD-Staff is a lot more user friendly, simplistic,...
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Implementation and Training
We haven't had any issues with updates or changes, and everything that we have done has gone very...
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Relationship
I had access to the person that helped implement the system for a while via phone or email. They...
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Implementation and Training
ASM has really great training tools available 24/7. They have a help guide with videos and...
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Relationship
ASM is doing a great job and has been instrumental in helping us implement some things. A few of...
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Technology
ASM continues to advance the product. We have updated the product in accordance with the latest...
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Functionality and Upgrades
I would like more interfaces, but ASM is constantly updating things. We have interfaces with the...
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Implementation and Training
We get what we need in terms of training. If something comes up, we contact the vendor, and they are...
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Functionality and Upgrades
MD-Staff is super easy to use; the reports are easy to write, save, edit, and update. Also, I can...
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Functionality and Upgrades
ASM could integrate more of the regulatory websites that we need to check.
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Service and Support
We have had a couple times when we have had to keep reaching out and reminding the ASM support team...
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Service and Support
I never have to escalate anything, but if I needed to escalate, I know people at ASM that I would...
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Functionality and Upgrades
One thing I have an issue with every now and then is that when we have a need for certain special...
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Implementation and Training
I wish ASM did more in-person training at the very beginning. It is very hard to ask the computer...
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Service and Support
ASM’s customer service is hands down the best. A lot of the newer software vendors will refer people...
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Functionality and Upgrades
When the vendor does an upgrade, it sets us back three steps before we come forward because the...
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Functionality and Upgrades
ASM has a typo on the verify-all screen that needs to be fixed. It says "click here," and then...
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Functionality and Upgrades
I love the product. For the most part, it is very intuitive and easy for staff to learn. Onboarding...
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Interfacing and Integration
The product works as promoted when it is solely ours and not part of a system. There are some...
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Functionality and Upgrades
MD-Staff is easy to use. It is a direct product in how it works and is self-explanatory. We go to...
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Implementation and Training
For training, MD-Staff has a lot of tools that we can go into the system and use.
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Functionality and Upgrades
MD-Staff is a great product, and it has been easy to use. It doesn’t have all the fluff that other...
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Service and Support
Sometimes ASM’s support team has a delay in getting back to us when something needs to be done. We...
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