MD-Staff Commentary
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Mike Allen
Research Director
KLAS Research Director - Mike Allen
 
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User Commentary

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Manager

Relationship

Sometimes we don't get prompt responses from ASM’s support team via phone. Sometimes it feels like...

Feb 2025
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Manager

Product

There was a learning curve for the clinicians, but the clinicians have become used to MD-Staff. It...

Feb 2025
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Manager

Operations

I know ASM puts the information out there that we are supposed to read. I am just a show-it-to-me,...

Feb 2025
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Manager

Loyalty, Product

ASM is always looking to the future. They are looking for best practices and ways to create...

Feb 2025
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Manager

Value

When ASM does charge us, it is because we have made a choice to accept that. A nice thing about them...

Feb 2025
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Manager

Operations

ASM has done a lot of great things with training. They have made some classes that allow people to...

Feb 2025
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Manager

Relationship, Operations

We have another conference coming up, and ASM works with their larger organizations. I go to the...

Feb 2025
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Manager

Relationship

ASM is way ahead of us. Our type of facility is very different than other hospitals, and we have...

Feb 2025
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Manager

Loyalty, Relationship

ASM has a system where we can go in and authorize any updates to be done automatically so that we...

Feb 2025
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Manager

Product

MD-Staff does everything they say they will. We use a lot of the data out of MD-Staff for tracking...

Feb 2025
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Manager

Value

I recommend MD-Staff all the time. I have been using MD-Staff for years. I was asked to look at some...

Feb 2025
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Manager

Operations, Product

We have people who fly through MD-Staff and think it is great, and then we have a few who are not...

Feb 2025
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Manager

Value

The product might be a little expensive compared to some other products, but the cost is pretty reasonable....

Jan 2025
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Manager

Relationship

The vendor's support is always responsive. If they can't fix an issue, they put us to the next level...

Jan 2025
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Manager

Product

We have to click on the application to see the attestation questions that are asked on the...

Jan 2025
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Manager

Relationship

The vendor is very quick to respond. We submit tickets for questions, and within an hour or so, they...

Jan 2025
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Manager

Relationship

The vendor does a good job of being proactive. Every facility is different, so it is hard to meet...

Jan 2025
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Manager

Operations

The vendor's training could be improved. Some of the things are old out on their help center. So...

Jan 2025
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Manager

Product, Value

What the vendor provides that drives the most efficiency for us is the automation of primary source...

Jan 2025
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Manager

Product, Value

MD-Staff does continuous verification of all the credentials. It isn't something we have to worry...

Jan 2025
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Manager

Operations

MD-Staff isn't always intuitive, so users do need to know the software. It is not like someone can...

Jan 2025
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Manager

Product

I wish the reports were a little easier to run in MD-Staff, and I wish I could do custom reports....

Jan 2025
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Analyst/Coordinator

Product

The most efficient thing about the system for us is that there are several items that run...

Dec 2024
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Analyst/Coordinator

Product

I would like alerts to stand out more in MD-Staff when we need to have a hard stop in place or need...

Dec 2024
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Analyst/Coordinator

Loyalty, Product

My favorite thing about MD-Staff is the overall functionality of the product. I love how many pieces...

Dec 2024
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Analyst/Coordinator

Operations, Product

MD-Staff could definitely be a little more user friendly for the masses. There is so much...

Dec 2024
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Analyst/Coordinator

Relationship

Every now and then, we will come across something that is out of the norm, and when we submit...

Dec 2024
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Analyst/Coordinator

Operations

Our implementation went as well as it could have, but we still have some outstanding items that we...

Nov 2024
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Analyst/Coordinator

Product

We are having some slow glitches in the product.

Nov 2024
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Analyst/Coordinator

Loyalty, Product

I like the solution's reporting feature, and it is super powerful in that it can get us what we want...

Nov 2024
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Analyst/Coordinator

Operations

The vendor's training is good because I can call them anytime.

Nov 2024
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Director

Operations, Product

MD-Staff overall works very well. It has efficient workflows, and it is very user friendly and...

Aug 2024
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Director

Relationship

I love that ASM is very responsive to their clients. We can put in requests for potential upgrade...

Aug 2024
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Analyst/Coordinator

Product

MD-Staff is excellent. The design and reliability of the product are good, and I have the ability to...

Jul 2024
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Analyst/Coordinator

Product

I would like to see improvement in terms of scanning things directly into MD-Staff. Right now, we...

Jul 2024
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Analyst/Coordinator

Relationship

I like that everything I need is right at hand and that ASM is there to support us, and I just...

Jul 2024
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Analyst/Coordinator

Value

The vendor is actually very good about not charging for every little thing. They don't...

Jul 2024
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Analyst/Coordinator

Product

The only thing the vendor needs to improve is the proctoring section of the app. It doesn't...

Jul 2024
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Analyst/Coordinator

Operations, Product

The number-one highlight of the system is the ease of using it. It is very intuitive. I think it is...

Jul 2024
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Analyst/Coordinator

Loyalty

The product is definitely in our long-term plans because we really like it. We are very invested in...

Jul 2024
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Analyst/Coordinator

Product

The app portion of the MD-Staff software is very user friendly, and I like how it works. However,...

Jul 2024
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Analyst/Coordinator

Relationship

Support is a big challenge in any company because the help desk people are entry level more often...

Jul 2024
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Analyst/Coordinator

Relationship, Product

MD-Staff has a feature request area. It is in the software where we can submit things. They are...

Jul 2024
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Analyst/Coordinator

Loyalty

We figure out how to make MD-Staff work for us and get what we need. We are limited to how fast we...

Jul 2024
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Analyst/Coordinator

Relationship

A couple of years ago, ASM came out with credentialing on the iPad, and I just wonder who is sitting...

Jul 2024
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Analyst/Coordinator

Value

MD-Staff is the most expensive product on the market. People I have networked with have told me they...

Jul 2024
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Analyst/Coordinator

Relationship

We have a customer success person assigned to us, and I really like them. This individual is super...

Jul 2024
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Analyst/Coordinator

Relationship, Operations

I attend the user conferences regularly, and there are promises made by ASM that things are going to...

Jul 2024
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Analyst/Coordinator

Relationship

I like ASM’s user conference that they offer every year. I think it is important to bring people out...

Jul 2024
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Manager

Loyalty, Product

We brought in MD-Staff as part of our goal to align all of our hospital sites. The number-one thing...

Jun 2024
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Manager

Loyalty

We are still working on moving another part of our organization to MD-Staff and merging it. We have...

Jun 2024
||
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Manager

Value

I am not aware of any hidden changes in the system or anything like that. I am not on the money side...

Jun 2024
||
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Manager

Operations

We haven't done any recent upgrades, but our implementation when we first brought MD-Staff on was...

Jun 2024
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Analyst/Coordinator

Operations

I would like more hands-on training from ASM. Every software company has self-learn training, but to...

Jun 2024
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Analyst/Coordinator

Relationship

ASM is always upgrading. Their service is very good, and they are very helpful overall. MD-Staff is...

Jun 2024
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Director

Product

The product is easy to use because it is Microsoft Word–based, and we can create a report in...

Jun 2024
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Director

Relationship

The biggest benefit of ASM is their service. Anytime we call, we get a live person, and that is...

Jun 2024
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Director

Culture, Relationship

If we talk to an ASM tech person on the phone, it is rare that they don't fully understand what we...

Jun 2024
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Director

Product

The auditing piece of the product is newly developed. We do audits all the time, and having that...

Jun 2024
||
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Director

Product

All of the accreditation surveyors I work with are really impressed with MD-Staff in terms of how...

Jun 2024
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Director

Relationship

The vendor really stays on top of things. If the vendor has produced an upgrade, and they find that...

Jun 2024
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Director

Loyalty, Value

I would absolutely buy this product again. I did a lot of research before we purchased the program,...

Jun 2024
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Director

Relationship

The vendor absolutely keeps their promises. They are always open to feature requests; if there is...

Jun 2024
||
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Director

Operations

The go-live process was beautiful because the vendor uploaded all of the privilege forms that we...

Jun 2024
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Manager

Product

We use MD-Staff for anything in our medical staff office that goes down. For example, if a provider...

Jun 2024
||
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Manager

Value

ASM charges more than our previous vendor did, and we felt like we had more control in our previous...

Jun 2024
||
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Manager

Relationship

When we add an enhancement to the system, ASM will call us back about it and follow up. ASM has...

Jun 2024
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Director

Operations

I like the way ASM structures their implementations. Users get assigned an implementation manager...

May 2024
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Director

Product

The vendor is pretty up to speed on their technology advances and what their system can do in terms...

May 2024
||
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Director

Relationship

The vendor's support is amazing. There are a couple of ways to contact the vendor. They typically...

May 2024
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Director

Loyalty

We chose ASM because we felt that their product was a powerful tool that would meet our needs.

May 2024
||
(0)
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Analyst/Coordinator

Operations

The MD-Staff implementation was one of the smoothest projects we have executed. The vendor's project...

Apr 2024
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Manager

Culture, Value

I am happy to say that ASM doesn't charge us anything more than a flat fee. I like that they don't...

Apr 2024
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Manager

Product

The automation in MD-Staff is really nice. We can check the license verifications on the web instead...

Apr 2024
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Manager

Operations

When we implemented the system, it was very difficult to sort data in it. I am still behind on that...

Apr 2024
||
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Manager

Relationship, Operations

I went to a conference a couple of years ago. At that conference, ASM's executive team was too busy,...

Apr 2024
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Manager

Operations

MD-Staff has a lot of features, but I don't use those features a lot because there is a lot of data...

Apr 2024
||
(0)
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Manager

Loyalty

The only reason we may not use MD-Staff over the next three to five years is that our parent company...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

MD-Staff has been a valuable database and software system. We are hoping that ASM keeps the quality...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

The product and ongoing support are excellent. The system is user friendly.

Apr 2024
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Analyst/Coordinator

Loyalty

I have MD-Staff here, but when another organization took over, some things moved. I got to keep...

Mar 2024
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Analyst/Coordinator

Operations

I have had no issues with implementation services and upgrades. The vendor just did an upgrade, and...

Mar 2024
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Analyst/Coordinator

Product

The product works with the virtual engagement activites and the board search and all that. It also...

Mar 2024
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Analyst/Coordinator

Product, Value

I love MD-Staff. I always have. I will likely recommend this system to a peer. I can honestly say it...

Mar 2024
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Analyst/Coordinator

Product

The recent update of MD-Staff brought us a passport where we can put in an NPI number and have the...

Mar 2024
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Analyst/Coordinator

Product

I would change something so that our state licenses could be verified with MD-Staff rather than...

Mar 2024
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