MD-Staff
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
I can honestly say that MD-Staff is the best program I have ever used. Another facility in our...
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MD-Staff's automation makes my workflow so much easier. I am not able to commit all of my hours to...
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I had support staff helping through the entire implementation, and we get support staff for any...
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The screens and the way that the software is laid out are very user friendly. MD-Staff is very...
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The vendor is always quick to respond. They help me if I need to get somebody on the phone, and they...
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MD-Staff is so easy to use. One prompt leads me to another one. The system isn't complicated. I...
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What I have always appreciated about ASM is their customer service. If I try to do something and hit...
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I recently went through a sales call with one of ASM’s people, and that person was very professional...
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One thing I like about ASM is that whenever I put in a ticket number, the person I first talk to...
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I am an MD-Staff fan. I have been using it forever. I will never leave MD-Staff. I am sticking with...
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We were originally on the desktop version of MD-Staff. We were able to convert to the cloud-based...
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I like how the vendor has evolved over the years. They haven't gotten stagnant; they are at the top...
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We have an annual fee for MD-Staff, and that is all. ASM will never come back and charge for...
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What I like about the training is that ASM offers some online webinars and classes that are free....
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I want to add a module that will integrate MD-Staff with our EMR to pull data out. But I first have...
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ASM's support people are consistently responsive, even if they can't exactly fix our issues. They...
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Overall, the vendor avoids charging us for every little thing. They have different levels of...
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A lot of the vendor's upgrades and implementation services aren't automatic. We have to reach out to...
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The product is great, but there are times when we have to upgrade because something isn't working...
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MD-Staff is a really great product. It is nice that so much of the solution is automated. We are...
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Sometimes, things in MD-Staff are too automated. The software is integrated with a lot of...
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The vendor takes a lot of end-user feedback, and they have user conferences. They are very involved...
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ASM has come a long way with their implementations. When they first went live with virtual...
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MD-Staff is easy for me to use because I have been using it for a long time. If someone is brand...
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ASM is always thinking of new technology things. They have a conference soon, and I am anxious to...
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If we need something more personalized, there might be a bit of lag time with support, but I have...
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I have done custom reports, built things, and worked through sales. For those things, ASM's...
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There is a dashboard that gives us visibility on how many days we take to complete certain things....
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MD-Staff has a large number of canned reports. We can change the report definitions, and we can also...
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We should probably be paying more for MD-Staff. Based on the customer service alone, I am surprised...
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There is room for improvement within the managed care side of MD-Staff. That side needs work and...
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If I have a spreadsheet file that I need to verify, it would be great if I were able to import the...
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MD-Staff has changed our workflow for the better. It is extremely user friendly. It has been life...
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The vendor is very easy to work with. They are very knowledgeable and have helped us work through a...
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MD-Staff was really built and designed for a hospital setting. To improve, the vendor could think of...
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In the implementation, our project manager from ASM really struggled with understanding our needs....
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The last upgrade has been great. It has provided us with some additional tools that are very helpful...
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We have had great success with integrating MD-Staff, and the integration is done very well. We have...
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I have found that ASM is very open to new ideas and requests from their end users. ASM does quite...
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I am just starting to learn about the system and its processes. The more that I learn about the...
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Whenever I reach out to the vendor's help desk, their people are able to go over things with me step...
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I would like the vendor to do smaller, focused trainings. When we first started with the vendor,...
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I would buy this system again. I was not involved in the initial purchase of the system, but to my...
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The vendor does avoid charging for every little thing. We negotiated a new contract when we moved to...
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People have complained about the speed of the product, but that is one of the many reasons we are...
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I don’t really go through the vendor's typical support. I am able to contact fairly high-level...
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One of the challenges the vendor has had is that they have been working at home because of the...
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I have definitely recommended MD-Staff. I would tell people looking into MD-Staff that they can go...
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It has been wonderful to be able to do the data bank searches and other things through the software....
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We have had MD-Staff for years, and we love it. It has been a really good software solution for us....
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ASM's technical support is good. The support people are very personable and helpful. We are pretty...
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MD-Staff can't work with some websites for state license verifications and other things, but that...
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ASM’s support is really good. I can call the support people with any problems, and they will show me...
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The system is cloud based, so we don't need to have any involvement with IT if we don't want to. One...
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Using MD-Staff definitely requires a little help for end users. I love MD-Staff, but it is just not...
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The piece for health plan enrollment is something we signed up for. We are using it, but it takes a...
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I had some really great implementation people when we were adding on things.
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Since we have gone to MD-Staff, providers have had to submit everything electronically, and that has...
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ASM doesn't offer good training for new users. There is no additional training that takes a user...
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We switched over to MD-Staff before COVID-19 hit. We started working from home, and MD-Staff saved...
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I really like the checklists that MD-Staff has. When I begin an application or redo one, the system...
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MD-Staff is able to interface with all our systems.
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I really like this product. I have been doing credentialing for many years, and MD-Staff is...
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ASM stays up-to-date and current with all credentialing trends. They think of things before I even...
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ASM’s help center is tremendous. ASM has an academy with live and on-demand webinars. They are...
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As far as I know, ASM is sort of homegrown. The owners and developers have always been very hands...
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ASM has never charged us for anything extra that I am aware of, like extra support. I think...
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I can't imagine us not using MD-Staff. I am always working on projects and working on figuring out...
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ASM has definitely kept their promises around their product and what they deliver. I can’t think of...
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Overall, we really like MD-Staff. It is probably one of the best credentialing products we have...
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I wish we got more feedback from the vendor regarding the tickets we put in. The vendor needs to fix...
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The vendor tries really hard, and they do really great. But when we ask for something, we don't...
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I wish we had more autonomy in terms of being able to control some things more specifically. When...
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I would absolutely buy MD-Staff again. Our IT department works with all the vendors, and my IT...
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I have never felt nickel-and-dimed by ASM. They have different modules on different levels, so if I...
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I like MD-Staff. I haven't had any problems with upgrades. MD-Staff has web crawlers that go out and...
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MD-Staff doesn’t meet all our needs, but that is because we aren't using the full suite. We made...
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I love ASM’s on-demand training options. As we have been planning to expand and start using MD-App,...
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The system should do more on the managed care side than it currently does. The system doesn't have...
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MD-Staff is better than what we had before, but we are also paying more than we were before. The...
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I would buy MD-Staff again if I knew that the vendor would provide better support for its go-live...
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We have been on MD-Staff for several years, and we still have an application that doesn't have a...
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MD-Staff will do what we set it up to do. It just doesn't do everything that the vendor said that it...
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The vendor doesn't always inform us of what an upgrade is going to do to MD-Staff. That is an issue....
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One of MD-Staff's main strengths is its automation for the applicant, my team, and also the medical...
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It took us a while to set things up, and that was for doing regular phone calls with our ASM...
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ASM's IT people clearly know what they are doing and understand how a medical staff is set up and...
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Calling support will bring a faster response than sending an email. There are two ways to request...
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MD-Staff users have a Facebook page that the MD-Staff employees are not a part of. We can all speak...
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MD-Staff is an easy product to use. It gets things in front of our providers quickly and still...
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MD-App is the application process, and that has had the biggest positive impact on our efficiency....
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MD-Staff can be easy to use if people know what they are doing and if they were trained...
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Since our go-live, we haven't had very much interaction with ASM because we haven't had issues. ASM...
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A lot of vendors like to do annual conferences, and ASM has always been generous with their...
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If I am ever not happy with something, I can shoot one of ASM's executives an email, and they take...
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One of ASM's selling points for the longest time has been their customer service. As of late, their...
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We have phased in different pieces of MD-Staff. I wish that we would have known that there was more...
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ASM has a constant awareness of how they can better meet their customers' needs and what...
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I love MD-Staff. Overall, it is a very good product. There is not anything else out there that I...
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MD-Staff allows us to keep everything electronic. We don't have to scan in applications or do data...
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ASM has different automations that are quite helpful, but those require some setup. MD-Staff is very...
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There was no standardization of any kind, so putting MD-Staff in was a mess. We are still trying to...
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We had one-on-one training from ASM in the beginning. We didn't know what to expect, so we didn't...
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The vendor’s ongoing training isn't face-to-face training; it is on their website. They have...
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I can call the support people and tell them I am having problems with a form, and the support people...
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When the vendor upgrades different things, they advertise a bunch of great things. But when we ask...
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I heard ASM’s whole advertising and marketing spiel, and I would say the product functions well in...
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I don't feel like we have any support from ASM. They don't reach out to us to ask how things are...
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ASM is fabulous. The vendor is on the ball. They push out new products and benefits for us.
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I have been frustrated this year. There is a definite issue happening with ASM's support team and...
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Despite our issues, I still wouldn't change vendors. I still enjoy the product. Most things work for...
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We recently joined a large enterprise. We went through an RFP for the entire enterprise, and...
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We have always had a good working relationship with ASM. Their follow-up has been good, and I think...
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Our latest upgrade had a few issues. That may be because we were so caught up in the day-to-day...
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Our team was able to adapt to MD-Staff pretty well. It was pretty user friendly. Our team has been...
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I don’t feel nickel-and-dimed by ASM. When we first joined, we got a really, really good deal on our...
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ASM is very easy to work with when it comes to implementing the product in new hospitals. They are...
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ASM is always coming out with something new. Whether or not we use it is a different story....
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We are definitely getting the outcomes that we expect from MD-Staff. We are able to process files...
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I wish the system was able to help us with quality metrics a bit more. Right now, we are required to...
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ASM’s customer service is really a fly in the ointment right now. Enough of us are being vocal with...
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ASM is not very good at providing guidance and best practices to help drive efficiency. I think they...
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We have really seen a downgrade in the last few years with customer service. We went with MD-Staff...
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Sometimes ASM can help us, and sometimes they can’t. Most often, they refer us to the tier-two team,...
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I know the executive team at ASM very well. So if I am having a true emergency, and the system is...
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MD-Staff has allowed us to decrease our turnaround time because we have moved to a 100% paper-free...
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The impact of automation on efficiency is instantaneous. We import a file, and within seconds, all...
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I love our ability to configure workflows with MD-Staff. When we come up against workflow issues...
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All the data that we are importing into the system is extremely accurate. We very rarely see bad...
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I would not switch vendors. Our organization has tried to get me to switch vendors, but I have...
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ASM has certainly grown. We have had to get used to working with a bigger company for support and...
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I am very satisfied with MD-Staff. It is a good product, and it does what we need it to do. We have...
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ASM is a partner when it comes to helping us with the interfaces that we need. We have meetings with...
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We receive executive involvement from ASM. We had a certain issue a while ago, and I took it right...
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Things are very good with MD-Staff. The solution is easy to use and navigate. We don't customize it...
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The application has a lot of benefits, and it is definitely better than the previous software we...
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We struggle with ASM’s support and getting things fixed when there is a problem. ASM has been trying...
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We can't use the credentialing application the way we need to. ASM has been unsuccessful in getting...
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Every time I call support for the same issue, a different support person tells me to solve the issue...
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There are some weaknesses in the application. One of the areas that I deal with is membership dues....
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The system's ease of use depends on the user and their ability to learn the system. We have to have...
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The marketing and the product functionality are what sold us on MD-Staff. But ASM didn't really go...
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ASM has not given us individual fees, but costs have restricted us in some ways. There are a couple...
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The integration is not working properly. We have provider applications that are not rolling over to...
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I would give others cautions in my recommendation of the product. There are reporting issues. For...
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It would have been helpful for MD-Staff to have a gold standard for suggested fields and data...
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MD-Staff is much more user friendly than any other software. It is the best software that I have...
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I try to make sure we use the system to the fullest extent. We haven't started using Aiva yet, but...
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We get automated time frames within which to send folks notifications of expirables. We can set the...
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I have known this vendor for many years. I loved MD-Staff when I implemented and used it in another...
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ASM does a lot of videos that are sitting there waiting for us. That is the nice thing about their...
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The workflows could probably use a little improvement. The system would work better if more than one...
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The data is only as good as what we can put in sometimes because we can manually put things in. A...
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If a person hasn't been using the software, they won't know what functionalities they should be...
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The senior population has challenges with MD-Staff. I don't know whether that is a reflection on the...
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ASM is very responsive. One of the things that I really like about their software platform and their...
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I am extremely satisfied, but the vendor is doing a cloud migration that I am anxious to participate...
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When we have issues with the system and have to submit a help ticket, ASM is always very responsive....
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The vendor has a lot of training that we can do at our convenience. That is nice. Their training is...
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The product is very powerful. It makes it easy for us to keep track of everything that is going on...
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Some of the product's automated processes are great, but when the vendor added Aiva, it added some...
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Onboarding and managing physicians are probably some of the most important things we do. So we are...
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ASM is a very well-run organization. I can't compliment them enough. There is never an issue brought...
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Support is the vendor’s biggest strength. They have a lot of online tools and a ticket system, and...
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I like the product’s ease of use for the most part. I like the interactive tools that the vendor has...
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I would like to see some improvements in the vendor’s electronic application. It is not user...
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The implementation manager that we got was still learning. A lot of the questions we had didn’t get...
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The product absolutely works how it was promoted. It is very easy to use, and it has been a great...
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ASM provides updates that help drive efficiency and reaches out to us to let us know about the...
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ASM's training is there if we need to use it, and the training is user friendly. MD-Staff is easily...
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I have had the opportunity to recommend MD-Staff to other medical staff offices. Based on our...
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The only issue I have experienced is when we have done a state license verification. When that piece...
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I am a little frustrated with the vendor right now because of a recent update. I feel like there...
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The vendor is doing a really good job. Their customer service is outstanding. I am very happy with...
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The solution is absolutely wonderful. It does a great job with everything that we need it to do. I...
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The solution is able to be extremely efficient, but we haven't had the time to implement the...
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ASM’s phone and web support have not been very good lately. Getting ahold of a support person has...
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MD-Staff is extremely user friendly. I love the reporting function; it is exceptional. The reporting...
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I really respect ASM as a company. They are very proactive, and they are on the frontline of sharing...
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MD-Staff is very user friendly and works very well. It is available at all times. The organization...
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Everybody using MD-Staff has a checklist template that they use. In our organization, we have one...
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We have many facilities within our structure, and we have the center level at MD-Staff, and we have...
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ASM's support has declined in terms of responsiveness in answering phones. We get the answering...
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MD-Staff is superior to all other credentialing products that are available. For our business, for...
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ASM has a very good customer service team. If I have questions, all I need to do is submit a ticket,...
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For everybody in our organization that has access to MD-Staff, like the billing office and business...
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MD-Staff randomly has issues at times, and it won’t load things. But ASM is usually pretty good...
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The individual at ASM who trained me on MD-Staff was very knowledgeable and helped me with any...
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I like MD-Staff. It has a lot of information for our providers available in one record, like their...
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We have been challenged recently. The vendor has done what they can to try to help us, but we have...
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We have not seen any upgrades or plans to upgrade the system. The vendor has a user conference, and...
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We had a project manager assigned to us and an implementation manager assigned to different areas of...
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We are a complex organization, and the vendor promised us that we could do things, but the system...
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We had a vendor representative that was so bad. They wouldn’t check our emails or respond. We...
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The vendor did not keep all promises, but they tried. They made a lot of generalities. The devil is...
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We don't use the vendor's support very often. But when we have needed them, they have been supportive....
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We like that the system has a lot of autonomy. We are able to run reports and change things very...
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I like MD-Staff. It is intuitive. If I need to do something, then there are screenshots, names, or...
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I like that we are going to start using E-Priv. That means that people on our unit can see who has...
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ASM has excellent technical support. I can always reach out to people, and even if I put in an...
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At times, we have had issues with trying to get the product to work with state things. I am sure...
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The vendor will contact us when something new comes up to see whether we are interested in it or...
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We are having a strange occurrence. A lot of the time lately, when an application gets imported, the...
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MD-Staff will just get better from here. It is one of the best tools that we have to do the job that...
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ASM's superuser trainings are really good. The trainings are informative and helpful. ASM is...
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We have been able to add virtual committees, and it has been so helpful to get through everything....
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I love Aiva Credentialing, the artificial intelligence, because it is like having another person...
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Things with ASM have been going fantastic. We had an issue with a couple of our websites that ASM...
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For the most part, the product is very intuitive and easy to use. However, there is a caveat. With...
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The support staff members are great. They are really nice. They really try to help, but sometimes...
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As far as upgrades go, I would like the vendor to come up with some sort of test committee. Maybe...
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Despite the upgrade issues, the product is still better than other products on the market because...
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One of my biggest frustrations is when I have to set up a new user and credit their permissions....
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It is frustrating when we enter a ticket with ASM or try to get help from them. Sometimes they don't...
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We will be moving to a new product for credentialing and privileging purposes, and my boss is not...
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It is easy to find out past records in MD-Staff once we have used it for a while. There is a...
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Our trainer for MD-Staff was very nice and accommodating. When we have an issue, the vendor responds...
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I love MD-Staff's verification features. We have to credit all of our providers per federal...
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MD-Staff's app is very good. I don't have to track down physicians. The solution sends reminders to...
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Sometimes, MD-Staff isn't very intuitive, but it has a good web help center that I can refer to. ASM...
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Whenever we get updates from ASM, I kind of stumble over the update in terms of what has changed....
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MD-Staff is a great product. I have had the opportunity to use other systems, and MD-Staff is one of...
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There are some things I would like to see improved or made available in the software. For example,...
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I haven’t had the opportunity to request much from ASM other than maybe a few work orders. I have...
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