Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
We cannot currently do any of our state verification through MD-Staff because our state upgraded...
Login or Create an Account to see details.
Product
The dashboard in MD-Staff looks good. It is easy to use the basic summaries, and I like the way that...
Login or Create an Account to see details.
Loyalty
We did a review of our credentialing and decided that we wanted to stay with MD-Staff and keep our...
Login or Create an Account to see details.
Relationship, Product
There are little glitches that happen. The vendor could be better by knowing the glitches that could...
Login or Create an Account to see details.
Product
What the vendor does that drives the most efficiency is send out applications and import the whole...
Login or Create an Account to see details.
Operations
Some of our clinicians are not technical. They don't work in the software that much, so that is why...
Login or Create an Account to see details.
Relationship
The support is excellent. The product meets my needs. I wish I had more time to learn it so I could...
Login or Create an Account to see details.
Product
We recently went to an electronic reappointment with MD-Staff. We are still working through a couple...
Login or Create an Account to see details.
Product
Some of our practices bottle-feed their physicians and get many paper applications. They fill them...
Login or Create an Account to see details.
Product
MD-Staff automatically verifies when expirations are coming up, and it creates efficiency for us. We...
Login or Create an Account to see details.
Relationship
I support ASM 100%. At conferences, I tell people who have different programs how much we use...
Login or Create an Account to see details.
Relationship, Operations
ASM provides support whenever we need it. They are always available to walk us through new...
Login or Create an Account to see details.
Relationship, Operations, Product
We converted to a new verification source. That has been a learning experience for my staff members...
Login or Create an Account to see details.
Relationship
ASM will resolve problems when we place a call unless the issue is really difficult. Then, they have...
Login or Create an Account to see details.
Product
One improvement that we would like to see that has been requested and slated for a future upgrade is...
Login or Create an Account to see details.
Product, Value
Having everything in one system definitely helps us drive efficiency and automation. When we do...
Login or Create an Account to see details.
Relationship
I like everything about MD-Staff. ASM provides a great product. They listen to their customers and...
Login or Create an Account to see details.
Relationship
We can go to ASM’s support website and see different people suggesting new features or products....
Login or Create an Account to see details.
Relationship
ASM is such a large company that we don't get a whole lot of interaction or feedback. We are...
Login or Create an Account to see details.
Loyalty, Product, Value
MD-Staff drives the most efficiency with appointment status tracking, automated prime source...
Login or Create an Account to see details.
Culture, Value
ASM has multiple products. We can tell the model is built based on different features, but we have...
Login or Create an Account to see details.
Product, Value
ASM has a lot of things we are implementing, including Aiva, the little robot that lives in...
Login or Create an Account to see details.
Product
We have some issues because we are so large; when we first launched, a lot of things seemed specific...
Login or Create an Account to see details.
Relationship
ASM is proactive if we ask them to be proactive. We can request an assessment on overall processes...
Login or Create an Account to see details.
Relationship
ASM is consistently improving. They have very good customer service. I can get them whenever there...
Login or Create an Account to see details.
Relationship
We struggled with ASM's support people when we were self-hosted. They couldn't see our system, and...
Login or Create an Account to see details.
Operations
Enterprise clients are offered certain perks. ASM offers a few hours of training per quarter and a...
Login or Create an Account to see details.
Relationship, Operations, Product
There are so many different places that we can put notes, and we have to know where to look because...
Login or Create an Account to see details.
Product
We utilize the software to manage more than just initial appointments and reappointments in...
Login or Create an Account to see details.
Relationship, Value
ASM’s customer service is what drives the most efficiency. Usually, if I have anything, it is a lot...
Login or Create an Account to see details.
Relationship, Product
In the past, I used a different solution where I could run all the different reports and change the...
Login or Create an Account to see details.
Relationship
ASM's customer support is excellent. Every person that answers their phones is extremely helpful. At...
Login or Create an Account to see details.
Operations, Product
It could be a little easier to write reports in MD-Staff, but I don't do that all that often. It is...
Login or Create an Account to see details.
Product
I would really sing MD-Staff's praises. I belong to a group where if other providers say they are...
Login or Create an Account to see details.
Loyalty
I am not sure whether ASM is planning on using AI in MD-Staff, but ASM seems to be right up top with...
Login or Create an Account to see details.
Operations
MD-Staff is efficient, intuitive, and easy to use. I worked with another solution at another...
Login or Create an Account to see details.
Culture, Value
ASM does a pretty good job of avoiding charging us for every little thing. ASM will get us once in a...
Login or Create an Account to see details.
Operations, Product
ASM does automatic license verifications. We have to use less manpower, and there is less manual...
Login or Create an Account to see details.
Relationship, Operations
Trying to build one's own ad hoc report for something in MD-Staff is a little challenging if that...
Login or Create an Account to see details.
Relationship, Operations
I want to give a shout-out to the ASM person who was my implementation manager several years ago;...
Login or Create an Account to see details.
Operations, Product
I have been extremely happy with MD-Staff. In the beginning, there were some growing pains, and the...
Login or Create an Account to see details.
Relationship
ASM’s customer service is fantastic, so we work through issues. If something comes up and we are...
Login or Create an Account to see details.
Product
MD-Staff is integrated with our Epic solution, and we are trying to interface with some other...
Login or Create an Account to see details.
Operations
There is a lot of training from ASM. They have live webinars, self-led training, and discussion...
Login or Create an Account to see details.
Value
MD-Staff is pricey, but everything is so automated that we don't have to employ more credentialing...
Login or Create an Account to see details.
Product
I have worked on a lot of credentialing systems in my career, and MD-Staff is just super...
Login or Create an Account to see details.
Product
We send so much stuff out electronically that we used to have to fax or mail out, but MD-Staff has...
Login or Create an Account to see details.
Culture, Loyalty
We went to the MD-Staff users conference, and ASM talked about what is coming up. The things they...
Login or Create an Account to see details.
Relationship, Product
From time to time, there are glitches when MD-Staff gets upgraded. In those situations, ASM says...
Login or Create an Account to see details.
Operations, Product
The hardest thing is that we just went to MD-App a few years ago to centralize things. Prior to...
Login or Create an Account to see details.
Product
Probably one of our biggest benefits from using MD-Staff is going to a fully electronic system and...
Login or Create an Account to see details.
Relationship, Operations
In relation to ongoing training, ASM does have a lot of information available online and on their...
Login or Create an Account to see details.
Relationship, Product
ASM does not keep all promises. One of the big selling items all software programs for credentialing...
Login or Create an Account to see details.
Product
MD-Staff rates highly for integration. We do an HL7 export, so MD-Staff can go to multiple software...
Login or Create an Account to see details.
Operations, Product
We really have to get into the software and learn it, and there is a lot to learn with MD-Staff....
Login or Create an Account to see details.
Culture, Value
It is mostly true that ASM avoids charging for every little thing. There are some things that we are...
Login or Create an Account to see details.
Relationship, Operations
After implementing MD-Staff, there has been no change in the number of spreadsheets we use. I wish...
Login or Create an Account to see details.
Relationship
As far as I know, we don't get any communication from ASM's side; I know I don't get communication...
Login or Create an Account to see details.
Loyalty
We had some of our staff attend the MD-Staff user conference recently, and they were very excited...
Login or Create an Account to see details.
Loyalty, Relationship
We are working with ASM on an integration, and that is going pretty well. We don't really get...
Login or Create an Account to see details.
Relationship
MD-Staff is very user-friendly, and ASM's customer service is top-notch. A lot of the stuff is...
Login or Create an Account to see details.
Operations
We don't really have to do much follow-up with ASM in terms of training, but when we do, ASM is...
Login or Create an Account to see details.
Relationship
In the beginning, things were a little rough. I think ASM actually had to redo everything because...
Login or Create an Account to see details.
Relationship, Operations
ASM's support is very helpful, whether it be the online manual or calling the live support team....
Login or Create an Account to see details.
Product
What drives the most efficiency for me is the verification process; we don't have to manually send...
Login or Create an Account to see details.
Loyalty
I would absolutely buy MD-Staff again. We want to keep it, and that is our plan. We haven't been...
Login or Create an Account to see details.
Relationship
ASM has great support. They work hard to help us and close or escalate tickets. When I open a...
Login or Create an Account to see details.
Loyalty
If another organization were to reach out and say that they were software shopping, I would tell...
Login or Create an Account to see details.
Value
I am not privy to how much MD-Staff costs, but I know that we won't get charged extra on what we...
Login or Create an Account to see details.
Operations
ASM has great online training. They even have an MD-Staff academy. ASM has a lot of resources for...
Login or Create an Account to see details.
Loyalty, Operations, Product
ASM just unveiled some new items for MD-Staff. I was recently at a conference, and MD-Staff did a...
Login or Create an Account to see details.
Loyalty, Product
The MD-Staff solution offers everything that we need to achieve our current goals. I don't know that...
Login or Create an Account to see details.
Product
MD-Staff is probably one of the most user-friendly credentialing options for the processor and...
Login or Create an Account to see details.
Product
Our physicians log in to use the virtual committee piece of MD-Staff and the system's app. They...
Login or Create an Account to see details.
Product
We haven't completely eliminated spreadsheets because we have a bit of an old-school team that still...
Login or Create an Account to see details.
Relationship
ASM has a help menu that is prioritized by getting voted up. So if a user puts an enhancement out...
Login or Create an Account to see details.
Product, Value
I can measure anything in MD-Staff. I can look out there and see exactly what every credentialing...
Login or Create an Account to see details.
Loyalty, Relationship
ASM is always looking for new technology. They are very receptive to our needs, and they are looking...
Login or Create an Account to see details.
Relationship
If an organization calls ASM's support, the support people will get them an answer right away....
Login or Create an Account to see details.
Product
Our integration for managed care was a little rough and took longer than we wanted it to. That was...
Login or Create an Account to see details.
Relationship
We have a liaison at ASM that meets with us, hears us, and understands us. That person is always...
Login or Create an Account to see details.
Operations, Product
Our problem with MD-Staff was that our security people were very nervous when we went on it, so we...
Login or Create an Account to see details.
Operations, Product
MD-Staff is easy to use. It is a very user-friendly system. It is very easy to set up ongoing...
Login or Create an Account to see details.
Product
From a credentialing standpoint, we are using as much automation as we can through MD-Staff because...
Login or Create an Account to see details.
Relationship
ASM continues to look ahead. We have a liaison who we meet with. We also have a group of like-sized...
Login or Create an Account to see details.
Product, Value
The integration that MD-Staff allows us to have with Epic's systems and another program saves us...
Login or Create an Account to see details.
Product, Value
MD-Staff drives efficiency by automating everything, like applications and Pronto. We are now using...
Login or Create an Account to see details.
Product
I would like to see more managerial reports in MD-Staff. MD-Staff is a provider-driven application....
Login or Create an Account to see details.
Relationship, Product
MD-Staff is easy to use with the exception of state-mandated applications. There is some extra...
Login or Create an Account to see details.
Loyalty, Relationship
I love every member of ASM's support team. Those people are wonderful. They resolve issues with one...
Login or Create an Account to see details.
Operations
We need more education for physicians on how to put things into MD-Staff. There is no training...
Login or Create an Account to see details.
Relationship, Operations
Like with any upgrades, there are always flaws and issues, and we are great at finding them. ASM is...
Login or Create an Account to see details.
Product
I have had a number of new people start using MD-Staff who say that this is probably one of the most...
Login or Create an Account to see details.
Loyalty, Value
MD-Staff really does not have a good Emergency Medical Treatment and Labor Act cost schedule. Also,...
Login or Create an Account to see details.
Relationship
ASM has been really good at being on the cutting edge. They try to make sure that we are up-to-date...
Login or Create an Account to see details.
Relationship
I have always had a great relationship with one of the people from ASM. Our sales representative has...
Login or Create an Account to see details.
Relationship
Part of the issue I have with emailing ASM for support is an issue on our side. Everything that gets...
Login or Create an Account to see details.
Product, Value
Being able to email within our system and keep everything within MD-Staff is what drives the most...
Login or Create an Account to see details.
Operations, Product
The online portal is not as user-friendly from the provider side. We can't just log in and send an...
Login or Create an Account to see details.
Operations
When there are new training modules that come out, they aren't right in our face. There could maybe...
Login or Create an Account to see details.
Loyalty, Value
We picked MD-Staff specifically for the cost. ASM had modules inside of MD-Staff, but with some of...
Login or Create an Account to see details.
Relationship
ASM supports us when there are bugs because they also now offer something for customer success....
Login or Create an Account to see details.
Product
ASM does offer the HL7 feature for interoperability, and we use that with our EMR. Because of that,...
Login or Create an Account to see details.
Product
I can't recall a time when MD-Staff has ever been down. Maybe we were down once and couldn't get...
Login or Create an Account to see details.
Loyalty, Product
There is talk about AI features and things like that from ASM, and that is nice. We have been to...
Login or Create an Account to see details.
Product, Value
Turnaround times are our biggest driving factor in measuring whether we are getting what we expect...
Login or Create an Account to see details.
Operations
ASM has tons of online modules for training. In this day and age, everybody is kind of doing things...
Login or Create an Account to see details.
Relationship
ASM is willing to do Zoom calls and stuff like that for support, so that is pretty standard. Most of...
Login or Create an Account to see details.
Relationship
ASM does send out some information occasionally about new features and things like that. They also...
Login or Create an Account to see details.
Relationship
MD-Staff is a very helpful tool. One good point to mention about ASM is their support. Anytime we...
Login or Create an Account to see details.
Loyalty, Product
One thing that is frustrating with MD-Staff is that we will begin to use a new feature or a new way...
Login or Create an Account to see details.
Product
We have some additional needs on our managed care side that aren't being met. Some of those needs...
Login or Create an Account to see details.
Operations
I am in love with MD-Staff, and I have no qualms about saying that. The vendor has excellent...
Login or Create an Account to see details.
Operations
The system has a learning curve, and some of our training for a period of time may have stopped. We...
Login or Create an Account to see details.
Relationship, Product
We report occasional breaks and issues. For example, our HL7 interface will occasionally have some...
Login or Create an Account to see details.
Relationship
For a little while, there was a lag in the response times for the vendor's web support. The phones...
Login or Create an Account to see details.
Product
My advice to someone looking at MD-Staff would be that they need to know the basics. However, if...
Login or Create an Account to see details.
Relationship, Operations
I used to be on a first-name basis with all of the vendor's support people. Now, all of those...
Login or Create an Account to see details.
Loyalty, Product
We would buy MD-Staff again because of its intuitive programming, ease of use, dedicated training,...
Login or Create an Account to see details.
Relationship
ASM has had a huge growth expansion, and there are some growing pains with that where something was...
Login or Create an Account to see details.
Relationship, Operations
ASM is very forward-thinking with their user groups, conferences, and abilities to schedule training...
Login or Create an Account to see details.
Relationship
ASM has really stayed ahead of the curve with the technology they provide and their relationship...
Login or Create an Account to see details.
Product
MD-Staff's security part could be improved. I give access to other users and then try to set up...
Login or Create an Account to see details.
Relationship
ASM does everything they can to keep their promises. For the most part, when we put in a feature...
Login or Create an Account to see details.
Loyalty, Relationship
We stay with ASM because of our long history with them. They also work for our geographical area. We...
Login or Create an Account to see details.
Loyalty, Operations
There are always things that could be improved with ASM's training, but ASM has a separate site that...
Login or Create an Account to see details.
Relationship
I can still call ASM’s customer support team for help when I can’t navigate around their articles....
Login or Create an Account to see details.
Product
I don't spend time looking at dashboards or messages from the software tool. I want to jump right...
Login or Create an Account to see details.
Relationship
I like ASM’s customer support and the ability to open a ticket. They stay with us to the bitter end...
Login or Create an Account to see details.
Operations
When I was new to MD-Staff, having the software platform already up and running was very beneficial....
Login or Create an Account to see details.
Relationship
What really sets MD-Staff apart is our ability to conduct the credentialing process from start to...
Login or Create an Account to see details.
Loyalty, Relationship, Value
With MD-Staff, we are able to turn files around in less than 30 days. That means that from the...
Login or Create an Account to see details.
Product
We run audit reports in MD-Staff on a daily basis. We look at data entry, and the reports that we...
Login or Create an Account to see details.
Relationship, Value
ASM drives efficiency by focusing on one-stop shopping from start to finish. From the minute we send...
Login or Create an Account to see details.
Loyalty
I’m being forced to stop using MD-Staff because we were purchased by a larger organization that uses...
Login or Create an Account to see details.
Relationship
ASM is flexible with wanting to keep us on as a client. Anytime I need any help from the help desk,...
Login or Create an Account to see details.
Value
If someone were considering MD-Staff, I would tell them to be ready to have their expectations...
Login or Create an Account to see details.
Loyalty, Product
There are things I want changed in MD-Staff. We are starting to use the email function in MD-Staff....
Login or Create an Account to see details.
Operations
The initial training for MD-Staff was amazing, but ongoing training is where ASM is losing us a...
Login or Create an Account to see details.
Product
ASM changed our summary page. Previously, no matter who the provider was, everything was in the same...
Login or Create an Account to see details.
Culture, Value
MD-Stat is a module for MD-Staff, and it costs an exorbitant amount of money. The amount I was...
Login or Create an Account to see details.
Product
The solution doesn't eliminate spreadsheets, but it is a tool that allows me to run them from the...
Login or Create an Account to see details.
Relationship
I can call ASM’s customer service line at any time. Lately, there have been some challenges when we...
Login or Create an Account to see details.
Loyalty, Product
I wanted the whole health system, which is multiple facilities, to use MD-Staff. I pushed very hard...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The product is user-friendly. We pull up a provider and find anything we want, like reports. I have...
Login or Create an Account to see details.
Operations
ASM has worked very closely with us so far on the new integration. They have a training academy,...
Login or Create an Account to see details.
Operations
Overall, I’m very satisfied. I like how the vendor keeps implementing process improvements and...
Login or Create an Account to see details.
Operations, Product
Resetting providers' passwords has been the main problem. I went to an ASM conference, and that was...
Login or Create an Account to see details.
Product
We utilize everything within MD-Staff that has automation. We use the Aiva cycles and the...
Login or Create an Account to see details.
Operations, Product
With the upgrade process, there is always some sort of little glitch that happens, and we don't know...
Login or Create an Account to see details.
Relationship, Operations, Product
MD-Staff is an awesome software system. There is a lot of very helpful automation to make the...
Login or Create an Account to see details.
Operations
We have added modules a few times. We have brought on different facilities a few times. We didn't...
Login or Create an Account to see details.
Culture, Relationship
I called ASM's support people for a certain issue, and they couldn't figure it out. They had me put...
Login or Create an Account to see details.
Loyalty
We have had MD-Staff in place at a few locations for many years, and we are now transitioning the...
Login or Create an Account to see details.
Relationship
Sometimes we don't get prompt responses from ASM’s support team via phone. Sometimes it feels like...
Login or Create an Account to see details.
Product
There was a learning curve for the clinicians, but the clinicians have become used to MD-Staff. It...
Login or Create an Account to see details.
Operations
I know ASM puts the information out there that we are supposed to read. I am just a show-it-to-me,...
Login or Create an Account to see details.
Loyalty, Product
ASM is always looking to the future. They are looking for best practices and ways to create...
Login or Create an Account to see details.
Value
When ASM does charge us, it is because we have made a choice to accept that. A nice thing about them...
Login or Create an Account to see details.
Operations
ASM has done a lot of great things with training. They have made some classes that allow people to...
Login or Create an Account to see details.
Relationship, Operations
We have another conference coming up, and ASM works with their larger organizations. I go to the...
Login or Create an Account to see details.
Relationship
ASM is way ahead of us. Our type of facility is very different than other hospitals, and we have...
Login or Create an Account to see details.
Loyalty, Relationship
ASM has a system where we can go in and authorize any updates to be done automatically so that we...
Login or Create an Account to see details.
Product
MD-Staff does everything they say they will. We use a lot of the data out of MD-Staff for tracking...
Login or Create an Account to see details.
Value
I recommend MD-Staff all the time. I have been using MD-Staff for years. I was asked to look at some...
Login or Create an Account to see details.
Operations, Product
We have people who fly through MD-Staff and think it is great, and then we have a few who are not...
Login or Create an Account to see details.
Value
The product might be a little expensive compared to some other products, but the cost is pretty reasonable....
Login or Create an Account to see details.
Relationship
The vendor's support is always responsive. If they can't fix an issue, they put us to the next level...
Login or Create an Account to see details.
Product
We have to click on the application to see the attestation questions that are asked on the...
Login or Create an Account to see details.
Relationship
The vendor is very quick to respond. We submit tickets for questions, and within an hour or so, they...
Login or Create an Account to see details.
Relationship
The vendor does a good job of being proactive. Every facility is different, so it is hard to meet...
Login or Create an Account to see details.
Operations
The vendor's training could be improved. Some of the things are old out on their help center. So...
Login or Create an Account to see details.
Product, Value
What the vendor provides that drives the most efficiency for us is the automation of primary source...
Login or Create an Account to see details.
Product, Value
MD-Staff does continuous verification of all the credentials. It isn't something we have to worry...
Login or Create an Account to see details.
Operations
MD-Staff isn't always intuitive, so users do need to know the software. It is not like someone can...
Login or Create an Account to see details.
Product
I wish the reports were a little easier to run in MD-Staff, and I wish I could do custom reports....
Login or Create an Account to see details.
Product
The most efficient thing about the system for us is that there are several items that run...
Login or Create an Account to see details.
Product
I would like alerts to stand out more in MD-Staff when we need to have a hard stop in place or need...
Login or Create an Account to see details.
Loyalty, Product
My favorite thing about MD-Staff is the overall functionality of the product. I love how many pieces...
Login or Create an Account to see details.
Operations, Product
MD-Staff could definitely be a little more user friendly for the masses. There is so much...
Login or Create an Account to see details.
Relationship
Every now and then, we will come across something that is out of the norm, and when we submit...
Login or Create an Account to see details.
Operations
Our implementation went as well as it could have, but we still have some outstanding items that we...
Login or Create an Account to see details.
Product
We are having some slow glitches in the product.
Login or Create an Account to see details.
Loyalty, Product
I like the solution's reporting feature, and it is super powerful in that it can get us what we want...
Login or Create an Account to see details.
Operations
The vendor's training is good because I can call them anytime.
Login or Create an Account to see details.
Operations, Product
MD-Staff overall works very well. It has efficient workflows, and it is very user friendly and...
Login or Create an Account to see details.
Relationship
I love that ASM is very responsive to their clients. We can put in requests for potential upgrade...
Login or Create an Account to see details.
Product
MD-Staff is excellent. The design and reliability of the product are good, and I have the ability to...
Login or Create an Account to see details.
Product
I would like to see improvement in terms of scanning things directly into MD-Staff. Right now, we...
Login or Create an Account to see details.
Relationship
I like that everything I need is right at hand and that ASM is there to support us, and I just...
Login or Create an Account to see details.
Value
The vendor is actually very good about not charging for every little thing. They don't...
Login or Create an Account to see details.
Product
The only thing the vendor needs to improve is the proctoring section of the app. It doesn't...
Login or Create an Account to see details.
Operations, Product
The number-one highlight of the system is the ease of using it. It is very intuitive. I think it is...
Login or Create an Account to see details.
Loyalty
The product is definitely in our long-term plans because we really like it. We are very invested in...
Login or Create an Account to see details.
Preferences