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Credentialing 2019: Addressing Credentialing Pain Points
Credentialing 2019:
Addressing Credentialing Pain Points
September 2019
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Director

ROI / Cost (care and feeding)

We are not looking to change systems, so the system is part of our long-term plan. If someone asked...

Sep 2020
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Director

Implementation and Training

In terms of the quality of implementation services, giving a vendor the highest score is hard, but I...

Sep 2020
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Director

Relationship

ASM's support is really good. Professionally, I have known someone in ASM's leadership for many...

Sep 2020
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Manager

Interfacing and Integration

What we have implemented right now is doing okay at meeting our integration and interoperability...

Sep 2020
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Manager

Lessons Learned

Other organizations really need to know how much time is required and how much work has to go on...

Sep 2020
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Manager

Implementation and Training

We had looked at multiple products, and we wanted to be able to have a single source for the peer...

Sep 2020
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Manager

Service and Support

The vendor is not addressing our issues. I don’t find them to be very responsive in relation to...

Sep 2020
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Manager

Functionality and Upgrades

The application itself has great potential, but I think ASM needs to develop a baseline model for...

Sep 2020
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Manager

Service and Support

The vendor does upgrades on the system, and they do make changes. There is a website that we can go...

Sep 2020
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Manager

Service and Support

The vendor avoids charging for every little thing. There are a lot of things that we reach out to...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

If someone asked me about the system, I would tell that person that the system is intuitive and easy...

Sep 2020
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Analyst/Coordinator

Service and Support

ASM delivers new technology on a regular basis, and they notify us ahead of time. I would definitely...

Sep 2020
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Analyst/Coordinator

Service and Support

The ongoing support is so easy to work with. Many of the other credentialing software headquarters...

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor is very thorough in terms of implementation services, and they have very good customer...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

ASM doesn't charge for every little thing. There have been a couple of charges that I have been...

Aug 2020
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Analyst/Coordinator

Implementation and Training

We actually had a very bad implementation process. I don't think that we had the normal...

Aug 2020
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Analyst/Coordinator

Lessons Learned

The program is designed to be self-taught. It isn't intended to be something that ASM teaches us....

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I would like to rate MD-Staff working as promoted higher, but we were recently told that we won't...

Aug 2020
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Director

ROI / Cost (care and feeding)

ASM doesn't charge for every little thing. When we ask for something small, they don't charge for...

Aug 2020
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Director

Functionality and Upgrades

We haven't been involved in any kind of implementation or upgrade. ASM moved to an upgrade model...

Aug 2020
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Director

Implementation and Training

ASM doesn't offer advanced training as users become more comfortable with the software. They do...

Aug 2020
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Director

Relationship

We definitely see ASM as a partner. I think they are staying current on industry standards, and in...

Aug 2020
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Director

Service and Support

In terms of the vendor supporting us through COVID-19, we have not seen a high impact with the...

Aug 2020
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Director

Other Observations & Comments

MD-Staff would be part of our long-term plan if it were up to me, but what we are doing right now is...

Aug 2020
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Director

Lessons Learned

We are getting our money's worth. We are not actually benefiting from all the things that ASM...

Aug 2020
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Analyst/Coordinator

Service and Support

Sometimes ASM doesn't notify us promptly when they roll out upgrades, and then we find out that we...

Aug 2020
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Analyst/Coordinator

Technology

ASM is not proactive. They are reactive, and there are a lot of bugs in the software. It is a little...

Aug 2020
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Director

Implementation and Training

Our experience with MD-Staff has been a mixed bag. I think that is partially because we did not set...

Aug 2020
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Director

Service and Support

The experience of getting access to ASM, getting customer service people, and getting ASM to help us...

Aug 2020
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Director

Functionality and Upgrades

The upgrade broke a lot of things, so I wasn't impressed. I don't think we received as much as we...

Aug 2020
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Director

Functionality and Upgrades

The system is pretty intuitive. We have had some people who have used different systems come to our...

Aug 2020
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Director

Relationship

Having to get executive involvement is never good news, but whenever I do, those representatives are...

Aug 2020
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Director

Other Observations & Comments

Our future satisfaction will really depend on ASM and what they will do. I would have thought that...

Aug 2020
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Director

ROI / Cost (care and feeding)

ASM is charging me for faxing pages from their system. They mentioned at a conference a couple of...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

There has not been anything out of the ordinary with the vendor during COVID-19. We pretty much use...

Aug 2020
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Analyst/Coordinator

Implementation and Training

The training could be better. It just kind of slipped, possibly because of COVID-19. A lot of people...

Aug 2020
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Analyst/Coordinator

Interfacing and Integration

I have kind of been on the periphery of the integration. It has been pretty good. We are switching...

Aug 2020
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Analyst/Coordinator

Service and Support

The quality of the support slipped because of COVID-19. ASM is not as responsive now. Things seem to...

Aug 2020
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Analyst/Coordinator

Relationship

I never had any executive involvement, but we sent a new contract over, and ASM was really...

Aug 2020
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Analyst/Coordinator

Technology

I am highly likely to recommend this product. I would tell others that it is easy to use, easy to...

Aug 2020
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Director

Service and Support

The vendor's support is great. When I call, the support people usually know the answer to my...

Aug 2020
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Director

Lessons Learned

When we first joined with ASM, fewer people were using MD-Staff, so ASM reached out to us more often...

Aug 2020
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Director

Service and Support

We integrate with other departments, and we use the software to communicate with the pieces that...

Aug 2020
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Director

Functionality and Upgrades

The system is very user friendly and meets our needs. Over and over, I have recommended the vendor....

Aug 2020
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Director

Service and Support

In terms of driving tangible outcomes, we had problems come up that we had to work through. We added...

Aug 2020
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Director

Technology

The vendor has new technology that we haven’t used called Aiva. We haven’t been able to get the new...

Aug 2020
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Director

Functionality and Upgrades

In terms of product functionality, one thing that helps us is the feature for online verifications....

Aug 2020
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Director

Implementation and Training

In a sense, we are still fairly new to the product. We had training, and then shortly after that, we...

Aug 2020
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Director

Service and Support

I don't have any real complaints about the vendor or the product. The vendor is very open to...

Aug 2020
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Director

Relationship

The vendor is a very, very well organized company, and they are very open. There aren't a lot of...

Aug 2020
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Director

Functionality and Upgrades

If the vendor can't keep their promises, they explain why they can't. That is the communication part...

Aug 2020
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Director

Implementation and Training

I haven't referenced the online training tools in quite a while, but I think the help guides and the...

Aug 2020
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Director

Functionality and Upgrades

I think that our department runs pretty smoothly because of the tool. In terms of the functionality...

Aug 2020
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Director

Relationship

We have always had a good relationship with one of the vendor's leaders. That person has responded...

Aug 2020
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Director

Relationship

This past year, our experience with ASM has been good. The service has been a little slower because...

Aug 2020
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Director

Service and Support

A long time ago, we went to another system that was awful. I begged our organization to go back to...

Aug 2020
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Director

ROI / Cost (care and feeding)

The vendor’s cost for their software is very reasonable. The vendor doesn’t charge us for every...

Aug 2020
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Director

Interfacing and Integration

The vendor is ahead on every bit of interoperability. They have advancements that we don’t use...

Aug 2020
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Director

Functionality and Upgrades

The system is very easy to use. It is extremely easy to use once it has been customized. It is...

Aug 2020
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Director

Functionality and Upgrades

ASM changed how some things work so that the solution works better, and they are using artificial...

Aug 2020
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Director

Relationship

I would give the vendor a high rating for executive involvement. We can escalate right to an...

Aug 2020
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Director

Lessons Learned

I don’t feel like the system is driving outcomes. I feel we get tangible outcomes, but those are not...

Aug 2020
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Director

ROI / Cost (care and feeding)

We have absolutely received our money’s worth. The system is expensive, but it has absolutely been...

Aug 2020
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Director

Lessons Learned

There are things that I think could be done better, but overall, ASM is a really good company. They...

Aug 2020
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Director

Service and Support

The vendor has been great at supporting us during the COVID-19 crisis. They have reached out to see...

Aug 2020
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Manager

Lessons Learned

MD-Staff was designed more for a different setting than ours. There are certain fields that we don’t...

Aug 2020
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Manager

Functionality and Upgrades

ASM was among the first in the industry to start using AI to automatically perform certain functions...

Aug 2020
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Manager

Relationship

ASM is good at developing relationships with long-term customers and users. I have known and used...

Aug 2020
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Manager

Functionality and Upgrades

MD-Staff has a couple of different modules. One of them that we have been using a lot lately is...

Aug 2020
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Director

Implementation and Training

Implementing the system took us a while, and things tended to happen in waves. We were all in. We...

Aug 2020
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Director

ROI / Cost (care and feeding)

We pay for some things, but we get to choose what those things are. The vendor is good to us, and we...

Aug 2020
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Director

Interfacing and Integration

The product doesn't interface with anything. MD-Staff works well from an application standpoint, but...

Aug 2020
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Director

Service and Support

The vendor has been able to do some of the things that I have wanted for the product. The vendor...

Aug 2020
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Director

Functionality and Upgrades

We have already been recommending the vendor. The quality of the application is consistent.

Aug 2020
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Director

Relationship

We have had some issues with ASM in terms of interoperability, but they have been very supportive....

Aug 2020
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Director

Relationship

I recommend ASM all the time. On social media sites, there are credentialers across the United...

Aug 2020
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Director

Relationship

ASM makes us feel like family. We are not just buying a product; the owner and the leadership make...

Aug 2020
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Director

Service and Support

ASM has definitely supported us through COVID-19. The free version of Virtual Committee couldn’t...

Aug 2020
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Director

Implementation and Training

ASM has so much training available. We are working on implementing some more things, and I just see...

Aug 2020
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Director

Relationship

The way that ASM works with me, it feels like the salespeople, implementation managers, and even the...

Aug 2020
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Director

Functionality and Upgrades

MD-Staff is pretty self-explanatory. Everything that we need is there, and the system works. It is...

Aug 2020
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Manager

Service and Support

ASM’s customer service response has been phenomenal not just for the director of the office but also...

Aug 2020
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Manager

Service and Support

ASM is incredibly responsive. Their willingness and ability to manipulate the platform to make...

Aug 2020
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Manager

Implementation and Training

The implementation went really well. There were definitely some bumpy parts, but those were to be...

Aug 2020
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Manager

Functionality and Upgrades

MD-Staff is a web-based platform, and we can use it anywhere. We all moved out of our hospital...

Aug 2020
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Director

Implementation and Training

ASM’s training was very good. Their trainer worked around our schedules and was very considerate of...

Aug 2020
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Director

Functionality and Upgrades

Because of COVID-19, we have had to figure out a lot of telehealth things, and we have had to figure...

Aug 2020
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