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MD-Staff Comments
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User Commentary
Director
I had experience with MD-Staff at my previous company. I knew that it was going to be a great...
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Director
We did a series of phone calls with the vendor where they got us set up on their AI. They walked us...
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Director
I love MD-Staff. We have been very successful with it. Even after we signed with the system, the...
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Director
The solution's integration went really well. That is the biggest reason that our IT department loves...
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Director
I haven't really seen any proactiveness from the vendor. They have a user community where people...
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Director
It seems like the vendor gets a little slow and backlogged sometimes. We have had issues with some...
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Director
The vendor's executives are responsive. We have been able to leverage them. They sent us a...
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Director
MD-Staff is modern. I like its ability to pool everything online. We don't have to worry about files...
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Director
MD-Staff is easy to use, but it can be hard to get reports out of the system. I know that there is...
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Analyst/Coordinator
It is too soon to tell what kind of ROI we have realized with ASM, but the system has helped us in...
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Analyst/Coordinator
ASM's support team has been very good about responding and trying to help work through some issues....
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Analyst/Coordinator
The system seems to be more user friendly for the providers, especially on the application side....
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Analyst/Coordinator
I did not care for the education and training that we did with ASM. It was very confusing and...
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Analyst/Coordinator
The implementation took a little while, and we don’t feel like the product was implemented...
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Director
We used another vendor's product for many years. We recently switched to MD-Staff. When the vendor...
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Director
We did a lot of research before we moved to MD-Staff, and I knew a lot of people that were happy...
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Director
I would tell others to be very cautious when looking at the product and to get references from a...
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VP/Other Executive
MD-Staff is super intuitive. When I was a new user, I just got my name and password and logged in,...
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VP/Other Executive
I have found MD-Staff to always be pretty reasonable. I have had other software before that just...
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VP/Other Executive
The vendor's customer service is very strong. Like anybody else right now, I am sure they are going...
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VP/Other Executive
With the EMR being the source of truth, I want to downstream our data everywhere in the system that...
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VP/Other Executive
The biggest issue is reporting. While MD-Staff does have many canned reports, we have to build our...
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VP/Other Executive
The vendor provides a lot of training and webinars that we can sign up for. But they don't push...
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VP/Other Executive
MD-Staff has a lot of bells and whistles. I need a good utility truck. I would like a Mercedes Benz...
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VP/Other Executive
Privileging is a nightmare. Right now, we have to investigate and research a lot on our own. When a...
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Analyst/Coordinator
Once people have ASM's product, they get daily webinars that are free. The webinars are part of the...
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Analyst/Coordinator
MD-Staff is so much better than our previous system was. There is not price gouging with every...
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Analyst/Coordinator
I have some issues with some of the APIs, and I don't know whether the problem is on ASM's end or on...
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Analyst/Coordinator
Our end users find the system very easy to use. I have turned on modules for doctors and not really...
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Analyst/Coordinator
I would like to make customized reports. We can do ad hoc queries all day long, but we can't make...
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Analyst/Coordinator
ASM's task lists are wonderful. I have task lists for state licenses. I have things set up so that...
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Analyst/Coordinator
MD-Staff is expensive. There are a lot of extra costs associated with the system that were not...
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Analyst/Coordinator
The implementation was horrible. It took a long time. I don't think there was enough follow-through...
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Analyst/Coordinator
The software is extremely user friendly once users figure out how to run reports. The functionality...
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Analyst/Coordinator
We have the privilege piece, but I am not using it because the way the delineation of privileges...
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Analyst/Coordinator
ASM's help desk is extremely helpful. I praise the support people all the time. When I call, they...
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Analyst/Coordinator
I don't like the license verification. ASM markets their web-crawling capability so much by saying...
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Analyst/Coordinator
I am very likely to recommend MD-Staff to peers. I was actually talking to a friend who was looking...
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Analyst/Coordinator
Creating merged documents was easier in our old software. With the click of a button, we chose the...
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Director
The vendor has some modules where the costs are different or we get an addendum to the contract, but...
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Director
There are so many things the system can do that it is very hard to go into an implementation and...
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Director
The vendor's initial training is great. We can’t learn everything all at once, so we have to be...
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Director
When we look at being manual versus the productivity we have with the system, the system has kept...
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Director
Some of the adjustments made to the product in recent upgrades broke some of our processes. We are...
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Director
ASM’s support quality is good; they just need more experienced people. That is pretty standard for...
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Director
The vendor executives are very much involved on the sales side, and that is to be expected. When I...
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Director
The product is fabulous, but the biggest thing affecting the vendor right now is resolving support...
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Director
The vendor keeps their promises for the most part. LIke the rest of us, they are struggling with...
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Director
I blame the struggles we have had on COVID-19 because I have the same issue with furloughs and our...
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Director
One of the biggest things about the product that is really cool is we have the ability to run any...
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Manager
Every system is different. We just have to learn the tips, tricks, and shortcuts for the system. The...
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Director
My recommendation of the product depends on some things. For people in the hospital setting, I would...
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Director
My staff is still struggling with ease of use. When everything was moved from one system to the...
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Director
We have the system connected to a different software platform, so I guess that the integration...
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Director
I think MD-Staff would be a great system if ASM offered more training, if the updates were done...
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Director
We have a hard time with the verifications. We can't link to a lot of the verification tables. We...
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Director
The vendor has released a new version that we requested months ago and still don’t have. Usually,...
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Director
ASM’s team is usually very quick to respond. I have not had any problems with the vendor's team. I...
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Director
At times, we do feel nickel-and-dimed by the vendor. We get the basic package out the door. We can...
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Director
We purchased the peer-review module and could not get it up and running, so we had to cancel the...
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Director
For the most part, the implementation of MD-Staff has been good. We are just a little disappointed...
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Director
We had a short timeline for the implementation. We knew it was tight, but we were assured by the...
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Director
ASM is very good with the data conversion things, and they are doing a lot for us that other vendors...
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Director
We are finding that we are still having to do a lot of what we were expecting to be done in MD-Staff...
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Director
We are going to gain a lot from the MD-Staff software. But we are still having to figure out a lot...
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Director
The managed care issues were really unfortunate. We are having to data dump everything out of...
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Director
I think the ASM members are great. They have been very responsive. We meet with them probably 10...
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Director
We are very happy with MD-Staff, but we should have worked backward on the project with a short time...
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Director
We have some semantics issues with the implementation. ASM calls it a go-live, but in their mind, a...
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Director
In my mind, we should be training to get people comfortable with the system so that when we go live,...
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Director
When I talked to a person at another organization about ASM, that person said that the organization...
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Director
I wish we could be more proactive with the workflows. There was a month when our ASM person said...
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Director
ASM has an internal workflow tool, but they never really trained us on it. They just gave us access...
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Director
We don't have to take ASM's advice every time, but we expect ASM to share the best way to do things...
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Manager
The report writing for MD-Staff is easy. We strictly just use ASM's software to maintain our...
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Manager
ASM doesn't really offer training. They send guidebooks, which are pretty easy to follow. The...
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Manager
The plan is to eventually not use MD-Staff. Our corporate people have decided that everybody needs...
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Analyst/Coordinator
We have had challenges with the training, but I don't necessarily think that is an issue with ASM....
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Analyst/Coordinator
There are internal discussions about replacing ASM. They aren't part of our long-term plans.
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Analyst/Coordinator
I need to run a report, and I am working with ASM to get information on how to access the data I...
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Analyst/Coordinator
ASM’s product is part of our long-term plans. Whenever we get an update or bring on a new...
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Analyst/Coordinator
The vendor keeps most of their promises, but I sometimes have an issue with the help desk. The help...
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Analyst/Coordinator
I have requested training from the vendor, and I have been directed to their website. They tell me...
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Analyst/Coordinator
Rating the ease of use for end users is tricky. Once we learn how to do something, things are good,...
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Analyst/Coordinator
ASM was supportive during COVID-19. The Virtual Committee module usually comes at an extra cost, but...
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Analyst/Coordinator
Based on what is out there, I would still purchase MD-Staff. The biggest hindrance to us is that ASM...
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Analyst/Coordinator
The online training and live webinars usually come in the afternoon. If ASM had a support team...
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Analyst/Coordinator
There should be a superuser who just monitors the data in MD-Staff, checks for glitches, errors, or...
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Analyst/Coordinator
To the best of my knowledge, ASM does keep their promises. We ran into an issue last year. The...
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Analyst/Coordinator
Earlier this year, ASM changed their process again. It is almost like they want us to just forget...
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Analyst/Coordinator
ASM is definitely avoiding charging for every little thing. We have not heard of any additional costs....
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Analyst/Coordinator
I would recommend the solution to others even though ASM didn’t tell us about updates before they...
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Analyst/Coordinator
The system does everything it is supposed to do. We send out reappointments, and everything is...
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Analyst/Coordinator
The system doesn’t really support our interoperability or integration goals. Tracking a case review...
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Analyst/Coordinator
ASM needs to look at their defaults. We ran a report of home addresses so that we could send out...
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Analyst/Coordinator
This product is good in some ways and really tricky in other ways. I would really like to get the...
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Analyst/Coordinator
The staff members that do a lot of the data entry for the doctors are not consistent, or they just...
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Analyst/Coordinator
The workflow should be more intuitive. If users are working in one area, they are affecting another....
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Analyst/Coordinator
ASM has really good trainers. Some of the support people are really smart. But there are others who...
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Analyst/Coordinator
My feelings about MD-Staff are generally positive with a proviso. If I were in charge of how the...
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Analyst/Coordinator
One thing I am not happy about is that ASM wants us to hire them to do custom reporting. I think...
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Analyst/Coordinator
The support we receive really depends on who we get. ASM sometimes lets things sit and passes...
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Manager
I would tell others how easy and intuitive the system is. We almost don't even need to think when we...
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Manager
I would give the overall product quality including upgrades high marks, but there might be a system...
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Manager
ASM tries hard to not charge us for every little thing. If we complain enough, ASM ultimately throws...
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Analyst/Coordinator
I would give ASM's implementation services the highest score. We are still working with the vendor...
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Analyst/Coordinator
There isn't really ongoing training. I guess there is online training. We have had some significant...
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Analyst/Coordinator
The system is really integrated, but the logic behind the system and the way it relates to itself...
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Analyst/Coordinator
We went live with MD-Staff before the world stopped turning, and then we had to send our entire team...
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Director
Since we got the product, the vendor has made tremendous jumps with it. I wouldn't have continued to...
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Manager
I like the end-user functionality of MD-Staff. The system is pretty intuitive.
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Manager
We have experienced a lot of bugs in the system. There are a lot of system issues that aren't able...
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Manager
We had a really poor implementation and a poor beginning with limited training. We get no...
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Director
The two most important things that the vendor has done well is that they have grown with the...
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Director
The vendor's customer service is huge, and that is a big deal. The ability to pick up the phone and...
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Director
I don't really have any problems. Some of my colleagues have voiced some concerns about the...
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Analyst/Coordinator
During the COVID-19 crisis, the vendor provided a virtual committee for free since we could not meet...
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Analyst/Coordinator
The vendor doesn't nickel-and-dime us. They are really good about that. The vendor's support is...
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Director
We are not looking to change systems, so the system is part of our long-term plan. If someone asked...
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Director
In terms of the quality of implementation services, giving a vendor the highest score is hard, but I...
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Director
ASM's support is really good. Professionally, I have known someone in ASM's leadership for many...
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Manager
What we have implemented right now is doing okay at meeting our integration and interoperability...
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Manager
Other organizations really need to know how much time is required and how much work has to go on...
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Manager
We had looked at multiple products, and we wanted to be able to have a single source for the peer...
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Manager
The vendor is not addressing our issues. I don’t find them to be very responsive in relation to...
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Manager
The application itself has great potential, but I think ASM needs to develop a baseline model for...
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Manager
The vendor does upgrades on the system, and they do make changes. There is a website that we can go...
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Manager
The vendor avoids charging for every little thing. There are a lot of things that we reach out to...
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Analyst/Coordinator
If someone asked me about the system, I would tell that person that the system is intuitive and easy...
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Analyst/Coordinator
ASM delivers new technology on a regular basis, and they notify us ahead of time. I would definitely...
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Analyst/Coordinator
The ongoing support is so easy to work with. Many of the other credentialing software headquarters...
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Analyst/Coordinator
The vendor is very thorough in terms of implementation services, and they have very good customer...
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Analyst/Coordinator
ASM doesn't charge for every little thing. There have been a couple of charges that I have been...
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Analyst/Coordinator
We actually had a very bad implementation process. I don't think that we had the normal...
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Analyst/Coordinator
The program is designed to be self-taught. It isn't intended to be something that ASM teaches us....
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Analyst/Coordinator
I would like to rate MD-Staff working as promoted higher, but we were recently told that we won't...
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Director
ASM doesn't charge for every little thing. When we ask for something small, they don't charge for...
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Director
We haven't been involved in any kind of implementation or upgrade. ASM moved to an upgrade model...
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Director
ASM doesn't offer advanced training as users become more comfortable with the software. They do...
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Director
We definitely see ASM as a partner. I think they are staying current on industry standards, and in...
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Director
In terms of the vendor supporting us through COVID-19, we have not seen a high impact with the...
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Director
MD-Staff would be part of our long-term plan if it were up to me, but what we are doing right now is...
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Director
We are getting our money's worth. We are not actually benefiting from all the things that ASM...
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Analyst/Coordinator
Sometimes ASM doesn't notify us promptly when they roll out upgrades, and then we find out that we...
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Analyst/Coordinator
ASM is not proactive. They are reactive, and there are a lot of bugs in the software. It is a little...
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Director
Our experience with MD-Staff has been a mixed bag. I think that is partially because we did not set...
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Director
The experience of getting access to ASM, getting customer service people, and getting ASM to help us...
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Director
The upgrade broke a lot of things, so I wasn't impressed. I don't think we received as much as we...
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Director
The system is pretty intuitive. We have had some people who have used different systems come to our...
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Director
Having to get executive involvement is never good news, but whenever I do, those representatives are...
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Director
Our future satisfaction will really depend on ASM and what they will do. I would have thought that...
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Director
ASM is charging me for faxing pages from their system. They mentioned at a conference a couple of...
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Analyst/Coordinator
There has not been anything out of the ordinary with the vendor during COVID-19. We pretty much use...
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Analyst/Coordinator
The training could be better. It just kind of slipped, possibly because of COVID-19. A lot of people...
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Analyst/Coordinator
I have kind of been on the periphery of the integration. It has been pretty good. We are switching...
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Analyst/Coordinator
The quality of the support slipped because of COVID-19. ASM is not as responsive now. Things seem to...
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Analyst/Coordinator
I never had any executive involvement, but we sent a new contract over, and ASM was really...
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Analyst/Coordinator
I am highly likely to recommend this product. I would tell others that it is easy to use, easy to...
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Director
The vendor's support is great. When I call, the support people usually know the answer to my...
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Director
When we first joined with ASM, fewer people were using MD-Staff, so ASM reached out to us more often...
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Director
We integrate with other departments, and we use the software to communicate with the pieces that...
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Director
The system is very user friendly and meets our needs. Over and over, I have recommended the vendor....
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Director
In terms of driving tangible outcomes, we had problems come up that we had to work through. We added...
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Director
The vendor has new technology that we haven’t used called Aiva. We haven’t been able to get the new...
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Director
In terms of product functionality, one thing that helps us is the feature for online verifications....
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Director
In a sense, we are still fairly new to the product. We had training, and then shortly after that, we...
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Director
I don't have any real complaints about the vendor or the product. The vendor is very open to...
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Director
The vendor is a very, very well organized company, and they are very open. There aren't a lot of...
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Director
If the vendor can't keep their promises, they explain why they can't. That is the communication part...
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Director
I haven't referenced the online training tools in quite a while, but I think the help guides and the...
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Director
I think that our department runs pretty smoothly because of the tool. In terms of the functionality...
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Director
We have always had a good relationship with one of the vendor's leaders. That person has responded...
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Director
This past year, our experience with ASM has been good. The service has been a little slower because...
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Director
A long time ago, we went to another system that was awful. I begged our organization to go back to...
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Director
The vendor’s cost for their software is very reasonable. The vendor doesn’t charge us for every...
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Director
The vendor is ahead on every bit of interoperability. They have advancements that we don’t use...
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Director
The system is very easy to use. It is extremely easy to use once it has been customized. It is...
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Director
ASM changed how some things work so that the solution works better, and they are using artificial...
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Director
I would give the vendor a high rating for executive involvement. We can escalate right to an...
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Director
I don’t feel like the system is driving outcomes. I feel we get tangible outcomes, but those are not...
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Director
We have absolutely received our money’s worth. The system is expensive, but it has absolutely been...
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Director
There are things that I think could be done better, but overall, ASM is a really good company. They...
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Director
The vendor has been great at supporting us during the COVID-19 crisis. They have reached out to see...
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Manager
MD-Staff was designed more for a different setting than ours. There are certain fields that we don’t...
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Manager
ASM was among the first in the industry to start using AI to automatically perform certain functions...
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Manager
ASM is good at developing relationships with long-term customers and users. I have known and used...
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Manager
MD-Staff has a couple of different modules. One of them that we have been using a lot lately is...
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Director
Implementing the system took us a while, and things tended to happen in waves. We were all in. We...
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Director
We pay for some things, but we get to choose what those things are. The vendor is good to us, and we...
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Director
The product doesn't interface with anything. MD-Staff works well from an application standpoint, but...
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Director
The vendor has been able to do some of the things that I have wanted for the product. The vendor...
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Director
We have already been recommending the vendor. The quality of the application is consistent.
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Director
We have had some issues with ASM in terms of interoperability, but they have been very supportive....
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Director
I recommend ASM all the time. On social media sites, there are credentialers across the United...
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Director
ASM makes us feel like family. We are not just buying a product; the owner and the leadership make...
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Director
ASM has definitely supported us through COVID-19. The free version of Virtual Committee couldn’t...
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Director
ASM has so much training available. We are working on implementing some more things, and I just see...
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Director
The way that ASM works with me, it feels like the salespeople, implementation managers, and even the...
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Director
MD-Staff is pretty self-explanatory. Everything that we need is there, and the system works. It is...
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Manager
ASM’s customer service response has been phenomenal not just for the director of the office but also...
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Manager
ASM is incredibly responsive. Their willingness and ability to manipulate the platform to make...
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Manager
The implementation went really well. There were definitely some bumpy parts, but those were to be...
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Manager
MD-Staff is a web-based platform, and we can use it anywhere. We all moved out of our hospital...
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Director
ASM’s training was very good. Their trainer worked around our schedules and was very considerate of...
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Director
Because of COVID-19, we have had to figure out a lot of telehealth things, and we have had to figure...
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Director
The automatic verifications have just really turned around our processing times. We are kind of...
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Director
The tool has definitely exceeded our needs because it automated everything for the doctors. In our...
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Director
The expedited credentialing was invaluable. We are using the virtual community when we need to right...
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Director
MD-Staff guides us through changing federal and state regulations proactively. We haven’t had a lot...
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Director
I would give the vendor the highest rating on their implementation services. As we got trained,...
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Director
We recently had an upgrade, and that went seamlessly. We had people panicking, and then the upgrade...
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Director
MD-Staff works as it was promoted, although some of my staff members weren't in on those discussions...
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Director
Our recent upgrade was very responsive to the concerns we had noted for ASM, and the turnaround time...
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Director
We have certainly worked on integration, but with some of our integration challenges, I really don’t...
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Director
Delivering new technology is where our previous system fell short. It didn’t evolve into a...
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Director
We have definitely received our money’s worth. MD-Staff is by no means the cheapest software out...
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Director
I think our overall satisfaction will remain very high over the next 12 months. I don’t have any...
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Director
We have had a couple of places when, after really digging into something, ASM has had to come back...
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Director
The vendor avoids charging us for every little thing, and that is huge. ASM has given us more...
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Analyst/Coordinator
I am trying to create a how-to process for how the hospital does credentialing. I am trying to make...
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Analyst/Coordinator
If I have any issues or something bugs me, I usually call and ask the vendor to help me figure...
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The Value of Credentialing