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MD-Staff
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User Commentary

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Director

The implementation manager that we got was still learning. A lot of the questions we had didn’t get...

Oct 2021
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Director

The product absolutely works how it was promoted. It is very easy to use, and it has been a great...

Oct 2021
||
(0)
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Analyst/Coordinator

ASM provides updates that help drive efficiency and reaches out to us to let us know about the...

Oct 2021
||
(0)
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Analyst/Coordinator

ASM's training is there if we need to use it, and the training is user friendly. MD-Staff is easily...

Oct 2021
||
(0)
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Analyst/Coordinator

I have had the opportunity to recommend MD-Staff to other medical staff offices. Based on our...

Oct 2021
||
(0)
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Analyst/Coordinator

The only issue I have experienced is when we have done a state license verification. When that piece...

Oct 2021
||
(0)
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Director

I am a little frustrated with the vendor right now because of a recent update. I feel like there...

Oct 2021
||
(0)
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Director

The vendor is doing a really good job. Their customer service is outstanding. I am very happy with...

Oct 2021
||
(0)
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Director

The solution is absolutely wonderful. It does a great job with everything that we need it to do. I...

Oct 2021
||
(0)
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Director

The solution is able to be extremely efficient, but we haven't had the time to implement the...

Oct 2021
||
(0)
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Director

ASM’s phone and web support have not been very good lately. Getting ahold of a support person has...

Oct 2021
||
(0)
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Director

MD-Staff is extremely user friendly. I love the reporting function; it is exceptional. The reporting...

Oct 2021
||
(0)
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Director

I really respect ASM as a company. They are very proactive, and they are on the frontline of sharing...

Oct 2021
||
(0)
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Analyst/Coordinator

MD-Staff is very user friendly and works very well. It is available at all times. The organization...

Oct 2021
||
(0)
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Analyst/Coordinator

Everybody using MD-Staff has a checklist template that they use. In our organization, we have one...

Oct 2021
||
(0)
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Analyst/Coordinator

We have many facilities within our structure, and we have the center level at MD-Staff, and we have...

Oct 2021
||
(0)
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Analyst/Coordinator

ASM's support has declined in terms of responsiveness in answering phones. We get the answering...

Oct 2021
||
(0)
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Analyst/Coordinator

MD-Staff is superior to all other credentialing products that are available. For our business, for...

Oct 2021
||
(0)
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Manager

ASM has a very good customer service team. If I have questions, all I need to do is submit a ticket,...

Oct 2021
||
(0)
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Manager

For everybody in our organization that has access to MD-Staff, like the billing office and business...

Oct 2021
||
(0)
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Manager

MD-Staff randomly has issues at times, and it won’t load things. But ASM is usually pretty good...

Oct 2021
||
(0)
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Manager

The individual at ASM who trained me on MD-Staff was very knowledgeable and helped me with any...

Oct 2021
||
(0)
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Manager

I like MD-Staff. It has a lot of information for our providers available in one record, like their...

Oct 2021
||
(0)
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Director

We have been challenged recently. The vendor has done what they can to try to help us, but we have...

Oct 2021
||
(0)
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Director

We have not seen any upgrades or plans to upgrade the system. The vendor has a user conference, and...

Oct 2021
||
(0)
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Director

We had a project manager assigned to us and an implementation manager assigned to different areas of...

Oct 2021
||
(0)
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Director

We are a complex organization, and the vendor promised us that we could do things, but the system...

Oct 2021
||
(0)
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Director

We had a vendor representative that was so bad. They wouldn’t check our emails or respond. We...

Oct 2021
||
(0)
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Director

The vendor did not keep all promises, but they tried. They made a lot of generalities. The devil is...

Oct 2021
||
(0)
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Manager

We don't use the vendor's support very often. But when we have needed them, they have been supportive....

Oct 2021
||
(0)
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Manager

We like that the system has a lot of autonomy. We are able to run reports and change things very...

Oct 2021
||
(0)
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Director

I like MD-Staff. It is intuitive. If I need to do something, then there are screenshots, names, or...

Oct 2021
||
(0)
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Director

I like that we are going to start using E-Priv. That means that people on our unit can see who has...

Oct 2021
||
(0)
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Director

ASM has excellent technical support. I can always reach out to people, and even if I put in an...

Oct 2021
||
(0)
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Director

At times, we have had issues with trying to get the product to work with state things. I am sure...

Oct 2021
||
(0)
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Director

The vendor will contact us when something new comes up to see whether we are interested in it or...

Oct 2021
||
(0)
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Director

We are having a strange occurrence. A lot of the time lately, when an application gets imported, the...

Oct 2021
||
(0)
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Director

MD-Staff will just get better from here. It is one of the best tools that we have to do the job that...

Oct 2021
||
(0)
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Director

ASM's superuser trainings are really good. The trainings are informative and helpful. ASM is...

Oct 2021
||
(0)
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Director

We have been able to add virtual committees, and it has been so helpful to get through everything....

Oct 2021
||
(0)
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Director

I love Aiva Credentialing, the artificial intelligence, because it is like having another person...

Oct 2021
||
(0)
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Director

Things with ASM have been going fantastic. We had an issue with a couple of our websites that ASM...

Oct 2021
||
(0)
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Manager

For the most part, the product is very intuitive and easy to use. However, there is a caveat. With...

Sep 2021
||
(0)
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Manager

The support staff members are great. They are really nice. They really try to help, but sometimes...

Sep 2021
||
(0)
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Manager

As far as upgrades go, I would like the vendor to come up with some sort of test committee. Maybe...

Sep 2021
||
(0)
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Manager

Despite the upgrade issues, the product is still better than other products on the market because...

Sep 2021
||
(0)
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Manager

One of my biggest frustrations is when I have to set up a new user and credit their permissions....

Sep 2021
||
(0)
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Analyst/Coordinator

It is frustrating when we enter a ticket with ASM or try to get help from them. Sometimes they don't...

Aug 2021
||
(0)
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Analyst/Coordinator

We will be moving to a new product for credentialing and privileging purposes, and my boss is not...

Aug 2021
||
(0)
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Analyst/Coordinator

It is easy to find out past records in MD-Staff once we have used it for a while. There is a...

Aug 2021
||
(0)
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Director

Our trainer for MD-Staff was very nice and accommodating. When we have an issue, the vendor responds...

Aug 2021
||
(0)
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Analyst/Coordinator

I love MD-Staff's verification features. We have to credit all of our providers per federal...

Jun 2021
||
(0)
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Analyst/Coordinator

MD-Staff's app is very good. I don't have to track down physicians. The solution sends reminders to...

Jun 2021
||
(0)
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Analyst/Coordinator

Sometimes, MD-Staff isn't very intuitive, but it has a good web help center that I can refer to. ASM...

Jun 2021
||
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Analyst/Coordinator

Whenever we get updates from ASM, I kind of stumble over the update in terms of what has changed....

Jun 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

MD-Staff is a great product. I have had the opportunity to use other systems, and MD-Staff is one of...

Jun 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

There are some things I would like to see improved or made available in the software. For example,...

Jun 2021
||
(0)
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Analyst/Coordinator

I haven’t had the opportunity to request much from ASM other than maybe a few work orders. I have...

Jun 2021
||
(0)
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Analyst/Coordinator

We went from an older database that hadn’t been updated since 2005, so we upgraded to MD-Staff in...

May 2021
||
(0)
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Analyst/Coordinator

When something is going wrong, it sometimes requires a simple fix, and the first technician can fix...

May 2021
||
(0)
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Analyst/Coordinator

The program itself is pretty self-explanatory. Running reports is easy. We used to have an old...

May 2021
||
(0)
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Analyst/Coordinator

The vendor has regular training courses and rotates through the same few subjects every month, so it...

May 2021
||
(0)
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Analyst/Coordinator

It seems like the vendor is putting out a lot of maintenance patches, but I haven’t seen any...

May 2021
||
(0)
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Analyst/Coordinator

ASM added a checklist that would run automatically, but it doesn't. On the managed care side, the...

May 2021
||
(0)
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Analyst/Coordinator

ASM doesn't include training when we add on a new function. The training is limited. If we don't pay...

May 2021
||
(0)
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Analyst/Coordinator

We get many benefits from MD-Staff. Without the system, we wouldn't be able to keep up with all the...

May 2021
||
(0)
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Analyst/Coordinator

ASM rolls out an upgrade, but then the upgrade doesn't work with other things in the system, and we...

May 2021
||
(0)
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Analyst/Coordinator

I would like to be able to add or change field names, to add field information the same way we do in...

May 2021
||
(0)
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Analyst/Coordinator

There is really no integration. MD-Staff is a standalone system. It is pretty rudimentary, but it...

Apr 2021
||
(0)
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Analyst/Coordinator

I never hear complaints about MD-Staff. The vendor’s support is also pretty good.

Apr 2021
||
(0)
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Director

The vendor has live webinars, and they also have very detailed videos available on their site. Those...

Mar 2021
||
(0)
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Director

MD-Staff is like a breath of fresh air. We don’t have to do all of the antiquated things we were...

Mar 2021
||
(0)
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Director

We reach out and put in a ticket, and the general support people are very responsive. If they can’t...

Mar 2021
||
(0)
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Director

I have recommended the vendor to others. And I tell people that if they want a nice, user-friendly...

Mar 2021
||
(0)
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Director

We have regular calls with the vendor. Sometimes we have to have an additional call during the week,...

Mar 2021
||
(0)
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Analyst/Coordinator

I have some reservations about the product because it doesn't have all the functionality we thought...

Feb 2021
||
(0)
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Analyst/Coordinator

The training from ASM is good. They offer online training sessions, and I sign up for them because I...

Feb 2021
||
(0)
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Analyst/Coordinator

Reporting is generally easy, but sometimes, it isn't easy because there are little flukes or...

Feb 2021
||
(0)
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Analyst/Coordinator

When we got the system, it was supposed to interface with a certain EMR. I don't know where that...

Feb 2021
||
(0)
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Analyst/Coordinator

The product is fairly easy to use but was difficult to set up initially. The support people are...

Feb 2021
||
(0)
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Analyst/Coordinator

ASM has webinars where they might talk about upcoming features, but I don't hear anything about...

Feb 2021
||
(0)
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Analyst/Coordinator

My recommendation depends on whether the customer is a health plan or a hospital. The system is...

Feb 2021
||
(0)
 Thank you  Helpful

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Director

I had experience with MD-Staff at my previous company. I knew that it was going to be a great...

Feb 2021
||
(0)
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Director

We did a series of phone calls with the vendor where they got us set up on their AI. They walked us...

Feb 2021
||
(0)
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Director

I love MD-Staff. We have been very successful with it. Even after we signed with the system, the...

Feb 2021
||
(0)
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Director

The solution's integration went really well. That is the biggest reason that our IT department loves...

Feb 2021
||
(0)
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Director

I haven't really seen any proactiveness from the vendor. They have a user community where people...

Feb 2021
||
(0)
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Director

It seems like the vendor gets a little slow and backlogged sometimes. We have had issues with some...

Feb 2021
||
(0)
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Director

The vendor's executives are responsive. We have been able to leverage them. They sent us a...

Feb 2021
||
(0)
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Director

MD-Staff is modern. I like its ability to pool everything online. We don't have to worry about files...

Feb 2021
||
(0)
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Director

MD-Staff is easy to use, but it can be hard to get reports out of the system. I know that there is...

Feb 2021
||
(0)
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Analyst/Coordinator

It is too soon to tell what kind of ROI we have realized with ASM, but the system has helped us in...

Feb 2021
||
(0)
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Analyst/Coordinator

ASM's support team has been very good about responding and trying to help work through some issues....

Feb 2021
||
(0)
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Analyst/Coordinator

The system seems to be more user friendly for the providers, especially on the application side....

Feb 2021
||
(0)
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Analyst/Coordinator

I did not care for the education and training that we did with ASM. It was very confusing and...

Feb 2021
||
(0)
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Analyst/Coordinator

The implementation took a little while, and we don’t feel like the product was implemented...

Feb 2021
||
(0)
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Director

We used another vendor's product for many years. We recently switched to MD-Staff. When the vendor...

Feb 2021
||
(0)
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Director

We did a lot of research before we moved to MD-Staff, and I knew a lot of people that were happy...

Feb 2021
||
(0)
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Director

I would tell others to be very cautious when looking at the product and to get references from a...

Feb 2021
||
(0)
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VP/Other Executive

MD-Staff is super intuitive. When I was a new user, I just got my name and password and logged in,...

Feb 2021
||
(0)
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VP/Other Executive

I have found MD-Staff to always be pretty reasonable. I have had other software before that just...

Feb 2021
||
(0)
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VP/Other Executive

The vendor's customer service is very strong. Like anybody else right now, I am sure they are going...

Feb 2021
||
(0)
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VP/Other Executive

With the EMR being the source of truth, I want to downstream our data everywhere in the system that...

Feb 2021
||
(0)
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VP/Other Executive

The biggest issue is reporting. While MD-Staff does have many canned reports, we have to build our...

Feb 2021
||
(0)
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VP/Other Executive

The vendor provides a lot of training and webinars that we can sign up for. But they don't push...

Feb 2021
||
(0)
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VP/Other Executive

MD-Staff has a lot of bells and whistles. I need a good utility truck. I would like a Mercedes Benz...

Feb 2021
||
(0)
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VP/Other Executive

Privileging is a nightmare. Right now, we have to investigate and research a lot on our own. When a...

Feb 2021
||
(0)
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Analyst/Coordinator

Once people have ASM's product, they get daily webinars that are free. The webinars are part of the...

Feb 2021
||
(0)
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Analyst/Coordinator

MD-Staff is so much better than our previous system was. There is not price gouging with every...

Feb 2021
||
(0)
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Analyst/Coordinator

I have some issues with some of the APIs, and I don't know whether the problem is on ASM's end or on...

Feb 2021
||
(0)
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Analyst/Coordinator

Our end users find the system very easy to use. I have turned on modules for doctors and not really...

Feb 2021
||
(0)
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Analyst/Coordinator

I would like to make customized reports. We can do ad hoc queries all day long, but we can't make...

Feb 2021
||
(0)
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Analyst/Coordinator

ASM's task lists are wonderful. I have task lists for state licenses. I have things set up so that...

Feb 2021
||
(0)
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Analyst/Coordinator

MD-Staff is expensive. There are a lot of extra costs associated with the system that were not...

Feb 2021
||
(0)
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Analyst/Coordinator

The implementation was horrible. It took a long time. I don't think there was enough follow-through...

Feb 2021
||
(0)
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Analyst/Coordinator

The software is extremely user friendly once users figure out how to run reports. The functionality...

Feb 2021
||
(0)
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Analyst/Coordinator

We have the privilege piece, but I am not using it because the way the delineation of privileges...

Feb 2021
||
(0)
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Analyst/Coordinator

ASM's help desk is extremely helpful. I praise the support people all the time. When I call, they...

Feb 2021
||
(0)
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Analyst/Coordinator

I don't like the license verification. ASM markets their web-crawling capability so much by saying...

Feb 2021
||
(0)
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Analyst/Coordinator

I am very likely to recommend MD-Staff to peers. I was actually talking to a friend who was looking...

Feb 2021
||
(0)
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Analyst/Coordinator

Creating merged documents was easier in our old software. With the click of a button, we chose the...

Feb 2021
||
(0)
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Director

The vendor has some modules where the costs are different or we get an addendum to the contract, but...

Feb 2021
||
(0)
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Director

There are so many things the system can do that it is very hard to go into an implementation and...

Feb 2021
||
(0)
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Director

The vendor's initial training is great. We can’t learn everything all at once, so we have to be...

Feb 2021
||
(0)
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Director

When we look at being manual versus the productivity we have with the system, the system has kept...

Feb 2021
||
(0)
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Director

Some of the adjustments made to the product in recent upgrades broke some of our processes. We are...

Feb 2021
||
(0)
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Director

ASM’s support quality is good; they just need more experienced people. That is pretty standard for...

Feb 2021
||
(0)
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Director

The vendor executives are very much involved on the sales side, and that is to be expected. When I...

Feb 2021
||
(0)
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Director

The product is fabulous, but the biggest thing affecting the vendor right now is resolving support...

Feb 2021
||
(0)
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Director

The vendor keeps their promises for the most part. LIke the rest of us, they are struggling with...

Feb 2021
||
(0)
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Director

I blame the struggles we have had on COVID-19 because I have the same issue with furloughs and our...

Feb 2021
||
(0)
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Director

One of the biggest things about the product that is really cool is we have the ability to run any...

Feb 2021
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Manager

Every system is different. We just have to learn the tips, tricks, and shortcuts for the system. The...

Feb 2021
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Director

My recommendation of the product depends on some things. For people in the hospital setting, I would...

Jan 2021
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Director

My staff is still struggling with ease of use. When everything was moved from one system to the...

Jan 2021
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Director

We have the system connected to a different software platform, so I guess that the integration...

Jan 2021
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Director

I think MD-Staff would be a great system if ASM offered more training, if the updates were done...

Jan 2021
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Director

We have a hard time with the verifications. We can't link to a lot of the verification tables. We...

Jan 2021
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Director

The vendor has released a new version that we requested months ago and still don’t have. Usually,...

Jan 2021
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Director

ASM’s team is usually very quick to respond. I have not had any problems with the vendor's team. I...

Jan 2021
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Director

At times, we do feel nickel-and-dimed by the vendor. We get the basic package out the door. We can...

Jan 2021
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Director

We purchased the peer-review module and could not get it up and running, so we had to cancel the...

Jan 2021
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Director

For the most part, the implementation of MD-Staff has been good. We are just a little disappointed...

Oct 2020
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Director

We had a short timeline for the implementation. We knew it was tight, but we were assured by the...

Oct 2020
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Director

ASM is very good with the data conversion things, and they are doing a lot for us that other vendors...

Oct 2020
||
(0)
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Director

We are finding that we are still having to do a lot of what we were expecting to be done in MD-Staff...

Oct 2020
||
(0)
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Director

We are going to gain a lot from the MD-Staff software. But we are still having to figure out a lot...

Oct 2020
||
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Director

The managed care issues were really unfortunate. We are having to data dump everything out of...

Oct 2020
||
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Director

I think the ASM members are great. They have been very responsive. We meet with them probably 10...

Oct 2020
||
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Director

We are very happy with MD-Staff, but we should have worked backward on the project with a short time...

Oct 2020
||
(0)
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Director

We have some semantics issues with the implementation. ASM calls it a go-live, but in their mind, a...

Oct 2020
||
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Director

In my mind, we should be training to get people comfortable with the system so that when we go live,...

Oct 2020
||
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Director

When I talked to a person at another organization about ASM, that person said that the organization...

Oct 2020
||
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Director

I wish we could be more proactive with the workflows. There was a month when our ASM person said...

Oct 2020
||
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Director

ASM has an internal workflow tool, but they never really trained us on it. They just gave us access...

Oct 2020
||
(0)
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Director

We don't have to take ASM's advice every time, but we expect ASM to share the best way to do things...

Oct 2020
||
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Manager

The report writing for MD-Staff is easy. We strictly just use ASM's software to maintain our...

Oct 2020
||
(0)
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Manager

ASM doesn't really offer training. They send guidebooks, which are pretty easy to follow. The...

Oct 2020
||
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Manager

The plan is to eventually not use MD-Staff. Our corporate people have decided that everybody needs...

Oct 2020
||
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