MD-Staff
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Culture, Relationship
ASM is pretty good about delivering new technology. After a certain amount of time, if ASM gets...
Login or Create an Account to see details.
Loyalty
I have recommended MD-Staff to other facilities that now have the system. My overall satisfaction...
Login or Create an Account to see details.
Relationship
ASM’s knowledge base is good. If I tell the vendor what problem I am having, they will jump on a...
Login or Create an Account to see details.
Product
MD-Staff is missing the simplicity of pulling in some of the outside things that we have. We have...
Login or Create an Account to see details.
Operations, Product
When we ask MD-Staff to check the education of a nurse practitioner or a physician assistant with...
Login or Create an Account to see details.
Relationship, Operations
I would tell someone thinking of going with MD-Staff to go for it. ASM has a high-quality product,...
Login or Create an Account to see details.
Product, Value
I like that MD-Staff helps us create a lot of efficiencies with the use of AI and web crawlers so...
Login or Create an Account to see details.
Operations
ASM’s training is pretty robust. The vendor has an excellent help section where there are...
Login or Create an Account to see details.
Operations, Product
There are no in-person or virtual, one-on-one opportunities for training with MD-Staff. Also, there...
Login or Create an Account to see details.
Relationship
ASM is very responsive to their customers’ needs and requests and is constantly improving the...
Login or Create an Account to see details.
Relationship, Product
The thing I like the most about MD-Staff is that it is very user friendly. It is meant for a...
Login or Create an Account to see details.
Relationship, Product
I love the Virtual Committee part of the product. That has been a game changer for us. The Virtual...
Login or Create an Account to see details.
Product
The proctoring feature needs some improvement. Every new physician has to be proctored. So when they...
Login or Create an Account to see details.
Culture, Relationship, Operations
Sometimes when ASM rolls out an update for their software, they don't send a newsletter or something...
Login or Create an Account to see details.
Product
I use the product’s reports frequently as well as lists and rosters. We are constantly sending out...
Login or Create an Account to see details.
Relationship, Operations
When we switched EMRs, ASM was instrumental. They were very responsive to attending meetings,...
Login or Create an Account to see details.
Operations
ASM does upgrades, but it is our responsibility to go in and see what they do. We don't get any...
Login or Create an Account to see details.
Product
MD-Staff is easy, and it helps us keep track of expirations. It is very easy to control things and...
Login or Create an Account to see details.
Product
The reports are hard to figure out in MD-Staff. ASM has a lot of built-in reports, and those are...
Login or Create an Account to see details.
Product
Our surveyors really like MD-Staff. When they come, we can guide them through our credentialing...
Login or Create an Account to see details.
Relationship, Product
There is very little about MD-Staff we would change. As time has gone by, little things have changed...
Login or Create an Account to see details.
Loyalty, Product
What makes MD-Staff stand out from other systems is that MD-Staff is not cumbersome. When I was at...
Login or Create an Account to see details.
Value
At first, ASM did not charge for every little thing, but now they do. People can go in and verify...
Login or Create an Account to see details.
Relationship, Operations
ASM probably posts updates on their website, but there is no notification to go look for those. I...
Login or Create an Account to see details.
Relationship, Operations
We can go to the vendor's help center and find release updates, but we almost feel like those...
Login or Create an Account to see details.
Relationship, Product
MD-Staff has a feature request page where we can put in things we think would work well in the...
Login or Create an Account to see details.
Relationship, Operations
I don't know how many credentialing vendors do user conferences the way ASM does. I have attended...
Login or Create an Account to see details.
Loyalty, Product
MD-Staff released credentialing options for certain devices, and I think that that was a stupid...
Login or Create an Account to see details.
Relationship
We had some issues with the vendor because the vendor's people relentlessly wanted to set up Zoom...
Login or Create an Account to see details.
Product
I would tell other organizations that are interested in the system that if they are large, it may be...
Login or Create an Account to see details.
Culture, Relationship, Operations
The vendor tries to do things to meet the majority of their clients' needs, and then they try to...
Login or Create an Account to see details.
Operations, Product
Overall, MD-Staff is the best credentialing software available. Using MD-Staff feels like working in...
Login or Create an Account to see details.
Loyalty, Product
We migrated to MD-Staff from another product, and in comparing the two, there is not much of a...
Login or Create an Account to see details.
Relationship, Operations
If there is anything, even just a function of the system, that I ever have a question about, the...
Login or Create an Account to see details.
Relationship, Operations
We have had some hiccups with the implementation in terms of pulling data and putting it back in. We...
Login or Create an Account to see details.
Product
I wish there were some way to indicate whether one of our sites had a specific practice that they...
Login or Create an Account to see details.
Product
Virtual Committee provides a lot of tools to make things easier for not only the medical staff...
Login or Create an Account to see details.
Loyalty, Product
I predict things will just keep getting better. There are a lot of things that we are still learning...
Login or Create an Account to see details.
Loyalty, Relationship, Product
ASM is very forward thinking in the medical staff community and is light-years ahead of other...
Login or Create an Account to see details.
Loyalty, Product
A lot of our facilities are using MD-Staff, and we are slated to bring on more facilities in the...
Login or Create an Account to see details.
Relationship
We have a great relationship with ASM. I have a direct email and phone number to someone at the top...
Login or Create an Account to see details.
Value
The vendor avoids charging for every little thing. One of the reasons why I enjoy working with them...
Login or Create an Account to see details.
Relationship
The vendor has a great support structure, and their personnel are extremely knowledgeable and...
Login or Create an Account to see details.
Relationship
ASM’s executives are at every major convention or trade show for the industry as well as at their...
Login or Create an Account to see details.
Product, Value
I couldn't do what I do as efficiently and as well without MD-Staff. Using the product is the only...
Login or Create an Account to see details.
Culture, Value
ASM is pretty consistent on pricing. The price doesn't go up dramatically from one year to the next....
Login or Create an Account to see details.
Loyalty, Relationship
ASM is open about feedback. In some ways, they are an innovator that other companies are trying to...
Login or Create an Account to see details.
Relationship
There are lots of ideas that get thrown at ASM, and they are nice enough put the list of all...
Login or Create an Account to see details.
Relationship
I love ASM’s customer service people; they are great. I get better luck if I call than email. My...
Login or Create an Account to see details.
Relationship, Operations
ASM will publish when they are preparing to do upgrades. They have notes about what is going to...
Login or Create an Account to see details.
Loyalty, Product
The primary reason for purchasing MD-Staff was the ease of use. I can sit a new employee down and...
Login or Create an Account to see details.
Loyalty, Product
MD-Staff is a software program designed for hospitals, so a clinic has to adapt to its needs. Some...
Login or Create an Account to see details.
Relationship
All the service calls we have placed with the vendor have been resolved within a couple of hours....
Login or Create an Account to see details.
Product, Value
If we do an automatic verification, there is something in the font that is not recognized, and we...
Login or Create an Account to see details.
Relationship
The vendor’s biggest strength is that they listen. We don’t utilize the program for credentialing...
Login or Create an Account to see details.
Product
The vendor has shown us how to create a market query through MD-Query, so when individuals are...
Login or Create an Account to see details.
Relationship, Value
I talk about MD-Staff all the time. I am more than happy to explain how we make things work and how...
Login or Create an Account to see details.
Relationship
The vendor needs to take a different approach to notifying us of different changes so that we don't...
Login or Create an Account to see details.
Product, Value
There are things I could do in other solutions that I cannot do in MD-Staff without paying extra.
Login or Create an Account to see details.
Loyalty, Operations, Product
Using MD-Staff, we are achieving what we want to do by getting workflows going and setting them up....
Login or Create an Account to see details.
Operations
Our implementation was horrible in the beginning. We didn't get the training that we should have,...
Login or Create an Account to see details.
Product, Value
I love MD-Staff. It works great. MD-Staff is a credentialing module, but we use it for a lot more...
Login or Create an Account to see details.
Product
MD-Staff is a really good product for maintaining and obtaining verifications and using web...
Login or Create an Account to see details.
Relationship, Product
The one big frustration I have with MD-Staff is the fact that we can't do a web verification when...
Login or Create an Account to see details.
Operations
I am not sure whether the issue is an MD-Staff issue or an issue at our corporate level, but the...
Login or Create an Account to see details.
Relationship, Operations, Product
There are some manual processes that were supposed to be implemented through MD-Staff. We have had...
Login or Create an Account to see details.
Value
With the way we chose to have MD-Staff set up with our initial build, a lot of information doesn’t...
Login or Create an Account to see details.
Relationship
If ASM does not have the ability to tie into external sites and things that we need, they are very...
Login or Create an Account to see details.
Operations
When ASM is training, they are very good at showing a perfect-world example, but they don't train...
Login or Create an Account to see details.
Product, Value
MD-Staff has the ability to help us maintain all of the information in one centralized location and...
Login or Create an Account to see details.
Relationship
We can report things that we have identified in MD-Staff that need to be improved in the system, and...
Login or Create an Account to see details.
Relationship, Value
I think everything is included in our annual subscription to MD-Staff. When we call for tech...
Login or Create an Account to see details.
Loyalty
Our satisfaction with MD-Staff will remain high unless something goes terribly wrong. ASM does a...
Login or Create an Account to see details.
Relationship, Operations
I don’t know what MD-Staff is capable of, but I don't know how much of that lack of knowledge is...
Login or Create an Account to see details.
Culture, Relationship
There was a situation where we got some incorrect information, but ASM said it was someone else's...
Login or Create an Account to see details.
Relationship
I am always happy with ASM’s tech support team. They are usually very friendly. Sometimes it takes a...
Login or Create an Account to see details.
Product
We purchased a module for MD-Staff to help us with OPPEs, report cards, and those kinds of things....
Login or Create an Account to see details.
Operations, Product
I love MD-Staff. ASM has come out with some good features, and I hear that they have some additional...
Login or Create an Account to see details.
Culture, Value
When a customer first signs up, everything is included. But as new things come out, ASM’s pitch to...
Login or Create an Account to see details.
Relationship, Operations
ASM has webinars that we are all just too busy to look up, but the resources are there.
Login or Create an Account to see details.
Relationship
We have not had as much access to executives since ASM started growing. They have gotten pretty big...
Login or Create an Account to see details.
Relationship, Product
I understand that ASM has grown and gotten bigger than just one state and that that growth has...
Login or Create an Account to see details.
Product
There is one thing that is a sticking point for me, and I don't know whether it is really user...
Login or Create an Account to see details.
Relationship
ASM’s customer service team is amazing. They have the ability to use tools to see my screen, so they...
Login or Create an Account to see details.
Relationship
ASM just updated the solution so that when someone changes the privileges, we can see who changed...
Login or Create an Account to see details.
Relationship, Product
MD-Staff definitely has room for improvement. There are other systems out there that have a banner...
Login or Create an Account to see details.
Culture, Relationship
I don't think that ASM has promised us anything that they haven't delivered on. The vendor...
Login or Create an Account to see details.
Culture
The vendor has a few areas of improvement related to licensing information. There seem to be a lot...
Login or Create an Account to see details.
Product
MD-Staff is very easy to figure out and maneuver around. I haven't had any problems with finding the...
Login or Create an Account to see details.
Loyalty
Our upcoming upgrade will help us with some issues that we have been experiencing. One problem we...
Login or Create an Account to see details.
Operations
I like that we can go to the vendor's website and search for training. The vendor also has options...
Login or Create an Account to see details.
Operations, Operations, Product, Product
MD-Staff’s biggest strength is it keeps up with the industry of what is going on in the...
Login or Create an Account to see details.
Culture, Culture, Product, Product
One area for improvement of MD-Staff is with the state licensing verifications. That is my biggest...
Login or Create an Account to see details.
Product
Compared to other vendors' products that we have used for credentialing, MD-Staff is the most user...
Login or Create an Account to see details.
Relationship
Anytime we have had to reach out to the vendor for support, they have gotten back to us immediately.
Login or Create an Account to see details.
Operations
Our implementation was very complicated, both on our end and on the ASM side. We had a lot of...
Login or Create an Account to see details.
Operations
Looking back, we could have done a better job of making sure that we understood everything from...
Login or Create an Account to see details.
Operations
Recently, on our peer review side, we discovered that one of the sections doesn't work in our...
Login or Create an Account to see details.
Operations
The initial training modules were really good. There was a boot camp with several modules. There...
Login or Create an Account to see details.
Operations
The training moving forward after the implementation was really difficult. I don't feel like I...
Login or Create an Account to see details.
Product
We thought that we could integrate other systems outside of our EMR, and that is not a possibility....
Login or Create an Account to see details.
Product
Once we have things figured out, the solution is easy. It just took a while to get to that point.
Login or Create an Account to see details.
Relationship, Product
We have had really great success with putting in tickets and getting immediate responses, and that...
Login or Create an Account to see details.
Loyalty, Relationship
The product was pulling in some data wrongly, so we put in a ticket. ASM said that the issue we were...
Login or Create an Account to see details.
Product
MD-Staff does certain verifications very well. It runs some of the verifications automatically, and...
Login or Create an Account to see details.
Product
There are some little things that I wish would work better. I can't run the license verification...
Login or Create an Account to see details.
Relationship
The vendor's support people are usually pretty prompt in terms of getting back to me.
Login or Create an Account to see details.
Product
ASM’s service and platform have been outstanding. Since going with the solution, running reports has...
Login or Create an Account to see details.
Operations
Going with MD-Staff was a very good transition for us, but we are small.
Login or Create an Account to see details.
Product
The integration with MD-Staff is very good for us because we are able to do the OIG, the DEA, and...
Login or Create an Account to see details.
Product
MD-Staff is internet based, so I am able to work at the office on the platform, and if I have to...
Login or Create an Account to see details.
Product
It is not possible to do historical reports. The reporting piece is good, but we can't go back and...
Login or Create an Account to see details.
Relationship, Product
ASM needs to be more readily compliant with NCQA requirements. The vendor is compliant, but they are...
Login or Create an Account to see details.
Relationship, Product
The bugs take forever to fix or just never get resolved.
Login or Create an Account to see details.
Relationship, Operations
The executive team is involved in the training.
Login or Create an Account to see details.
Product
We have had difficulties because the information is not considered global. We have been having...
Login or Create an Account to see details.
Product
There are a lot of areas in MD-Staff where the field is there but isn't open for us to use, so we...
Login or Create an Account to see details.
Relationship
ASM’s response time is quick. Normally, I get a response back within 24 hours saying that either the...
Login or Create an Account to see details.
Operations, Product
Sometimes there is a bit of a learning curve with the upgrades. I still need to wrap my head around...
Login or Create an Account to see details.
Relationship
ASM helps with what we need. We can speak to a technician almost immediately every time we call. The...
Login or Create an Account to see details.
Operations
The product's ease of use could be improved by breaking the training out into separate training...
Login or Create an Account to see details.
Loyalty, Product
We did demos for everything, and MD-Staff ended up being the product we selected. I recommend...
Login or Create an Account to see details.
Operations
Our implementation manager was absolutely phenomenal. When we started the project, we had something...
Login or Create an Account to see details.
Relationship
ASM’s support team is phenomenal. They are quick to respond, and if one of the support people can't...
Login or Create an Account to see details.
Operations
ASM offers training all the time. We can do the on-demand training or the live webinars.
Login or Create an Account to see details.
Relationship, Operations
ASM is not going to do everything. Clients have to be involved with the actual project themselves...
Login or Create an Account to see details.
Operations, Value
Maybe other privileging vendors offer this, but ASM has an annual user conference where we can learn...
Login or Create an Account to see details.
Relationship
Anytime that I have emailed ASM, I have gotten a prompt response, and the situation has been...
Login or Create an Account to see details.
Relationship
I don’t think anybody keeps all their promises. ASM works on things, and they try not to worry their...
Login or Create an Account to see details.
Operations, Product
The ease of use depends on how knowledgeable and computer savvy the end user is. If somebody doesn’t...
Login or Create an Account to see details.
Relationship, Product
I have been a little disappointed with a few things lately, but from the years that we have been...
Login or Create an Account to see details.
Relationship
By working directly with ASM, I have been satisfied. I am just not satisfied sometimes when I can't...
Login or Create an Account to see details.
Relationship
ASM follows up and tries to make sure that there is a solution to my issue. If not, the solution is...
Login or Create an Account to see details.
Product, Value
Like with any other database, nobody ever uses MD-Staff to its full capacity. We have yet to do that...
Login or Create an Account to see details.
Product
One of the things we like about MD-Staff is that we are allowed to grant the vendor permission to...
Login or Create an Account to see details.
Product, Value
I have a lot of experience with healthcare software. The thing I like about MD-Staff is that it...
Login or Create an Account to see details.
Product, Value
With MD-Staff, our application process is all automated, is online, and can be prepopulated with...
Login or Create an Account to see details.
Operations
The vendor has all kinds of videos available, and I watch them.
Login or Create an Account to see details.
Relationship
There are hiccups in MD-Staff every once in a while, but the vendor always works through them with us....
Login or Create an Account to see details.
Relationship
ASM is always available by phone to help us. They have always been great. They make sure outcomes...
Login or Create an Account to see details.
Product
We enjoy how quickly we can pull up the information and hold PDFs. I like that I can update...
Login or Create an Account to see details.
Product
I like the system very much. It works well for me. It is easy to use. Overall, MD-Staff is an...
Login or Create an Account to see details.
Product
Everything is outlined in MD-Staff properly. The product is not convoluted. The system is very...
Login or Create an Account to see details.
Relationship
We rarely have downtime. ASM gives plenty of notice if they have to take the product down. We get...
Login or Create an Account to see details.
Operations, Product
The software feels like Microsoft software, especially the drop-down menus. The system is very easy...
Login or Create an Account to see details.
Relationship
ASM has grown so much that the people who answer our phone calls aren’t as well versed in the...
Login or Create an Account to see details.
Relationship
The vendor’s support people don't hesitate to escalate things to the next tier if they can't...
Login or Create an Account to see details.
Product
I love that I can go to any computer and log in to MD-Staff. I don't have to be tied to a specific...
Login or Create an Account to see details.
Product
There are only a couple of things that ASM could improve on. For example, we can put in a patient's...
Login or Create an Account to see details.
Product
Sometimes the dropdown menus are a bit of a hassle. When we are trying to put something in, the...
Login or Create an Account to see details.
Relationship
Usually, when I call, the people are very helpful and join in so that they can see my screen and...
Login or Create an Account to see details.
Product
Whenever we are surveyed, the surveyors love that we can show them everything easily. Everything is...
Login or Create an Account to see details.
Relationship
Overall, I have been very happy with ASM, and their customer service has been great. Anytime we have...
Login or Create an Account to see details.
Product
The system is really comprehensive, and there are a lot of capabilities. Day in and day out, it is...
Login or Create an Account to see details.
Product
When we enter a group that all the providers are attached to, it would be nice to also have all of...
Login or Create an Account to see details.
Culture
ASM is more than willing to negotiate things. We were being charged for something, but we weren't...
Login or Create an Account to see details.
Operations, Product
We have access to MD-Staff Academy, which is user friendly, and we can access that whenever we want....
Login or Create an Account to see details.
Product
I love the accessibility of the product. Everything is on our screen at the click of a button. I can...
Login or Create an Account to see details.
Product
MD-Staff is user friendly. It is easy to enter and find information.
Login or Create an Account to see details.
Product
Right now, we can only download things to Excel. So it would be helpful if MD-Staff were compatible...
Login or Create an Account to see details.
Operations
During the implementation of MD-Staff, the customer service team was very engaging. We would express...
Login or Create an Account to see details.
Operations
Many parts of the platform are self-taught. ASM does provide training, but the training is very much...
Login or Create an Account to see details.
Relationship
Whenever I need something or can't figure out an issue, I can open a ticket, and the vendor’s team...
Login or Create an Account to see details.
Relationship
ASM tries to keep all of their promises. If they can't keep their promises, then they find solutions...
Login or Create an Account to see details.
Relationship
When we call the customer service team, they pick up to assist us on the first or second ring. If we...
Login or Create an Account to see details.
Product, Value
All of our locations are utilizing MD-Staff. The data feeds into our EMR, and that allows us to do...
Login or Create an Account to see details.
Loyalty
I would tell a friend or peer looking at MD-Staff that the product is definitely a good choice if...
Login or Create an Account to see details.
Product
We really like MD-Staff. However, it is pretty apparent that MD-Staff started off as a credentialing...
Login or Create an Account to see details.
Relationship, Product
The software is excellent; however, we can tell that the provider enrollment portion was added...
Login or Create an Account to see details.
Product
MD-Staff is very user friendly in terms of getting in and navigating the system, but ASM needs to...
Login or Create an Account to see details.
Loyalty, Relationship
ASM is very proactive. They push out updates when they streamline things or add new features. The...
Login or Create an Account to see details.
Relationship
ASM is a really great company. They haven't lost their core values. Sometimes companies get big and...
Login or Create an Account to see details.
Relationship
There are times when we need a quicker response to a problem that we are having than what we get...
Login or Create an Account to see details.
Loyalty, Relationship
Part of the reason ASM is such a leader in credentialing software is their willingness to listen to...
Login or Create an Account to see details.
Product
We get along well with what MD-Staff does for us. We are happy with the product. I haven’t heard of...
Login or Create an Account to see details.
Product
The thing ASM does well is the integration between their products. If a provider fills out an online...
Login or Create an Account to see details.
Relationship, Product
I have never had any problem with ASM. As far as the ease of use goes, MD-Staff is great. All of the...
Login or Create an Account to see details.
Operations
The only con is that some of the initial training that the vendor did was a little beyond us. The...
Login or Create an Account to see details.
Relationship
The support people have always been great every time I have called. Since COVID-19, everybody has...
Login or Create an Account to see details.
Operations, Product
MD-Staff is very customizable. I am not a very tech-savvy person, but the product has been very user...
Login or Create an Account to see details.
Product
The integrations between MD-Staff and our EMR work really well. We are really not having any issues,...
Login or Create an Account to see details.
Product
ASM needs to make MD-Staff a little more user friendly. We have the ability to add things in bulk,...
Login or Create an Account to see details.
Relationship
ASM tries to keep their promises. They are making a lot of progress in trying to help us solve our issues....
Login or Create an Account to see details.
Operations
There are different modules within MD-Staff where we can go to learn how to do something. That is...
Login or Create an Account to see details.
Relationship
In terms of support, I gave ASM grace early on during the pandemic. I thought that maybe they, like...
Login or Create an Account to see details.
Product
The vendor’s greatest weakness is probably integration with other facilities. For example, ASM is...
Login or Create an Account to see details.
Relationship, Product
I am a big advocate for MD-Staff. It is a great, well-rounded product. The ease of use is great. The...
Login or Create an Account to see details.
Product
I wish the vendor would put a little more thought into workflows for offices in obtaining...
Login or Create an Account to see details.
Relationship, Product
I feel that MD-Staff stays pretty current with the national trends we are seeing.
Login or Create an Account to see details.
Relationship, Operations
Sometimes MD-Staff is not intuitive when we try to set up a new report. However, whenever we call...
Login or Create an Account to see details.
Relationship
Typically, our problems are solved at the help desk level, so we rarely have to go to the executive...
Login or Create an Account to see details.
Product
MD-Staff is a clear and concise product. It is very user friendly on the front end. The only thing...
Login or Create an Account to see details.
Relationship
ASM has created a Facebook page where all of us users can chat. I am sure the vendor is monitoring...
Login or Create an Account to see details.
Product
There are a few functionalities that could be easier to work with. It would be nice if we could drag...
Login or Create an Account to see details.
Product, Value
We have been very happy with MD-Staff, and I would highly recommend it. It is a great credentialing...
Login or Create an Account to see details.
Relationship
When we don't know what to do or have an issue, the ASM service team is always very helpful in...
Login or Create an Account to see details.
Product
MD-Staff is our credentialing and privileging database. We are currently using it to put through new...
Login or Create an Account to see details.
Relationship, Operations
With any new implementation, anyone is going to find bugs. When we find bugs, ASM is willing to work...
Login or Create an Account to see details.
Operations
When we performed a recent upgrade to MD-Staff, the vendor’s people were great. We had a dedicated...
Login or Create an Account to see details.
Operations
When we onboard new staff members to our organization, there is a wonderful help section in MD-Staff...
Login or Create an Account to see details.
Product
There is some functionality that we would love for MD-Staff. If we could hardcode an individual's...
Login or Create an Account to see details.
Culture, Relationship
It is sometimes challenging to communicate with the vendor about what issues we are experiencing. We...
Login or Create an Account to see details.
Loyalty
MD-Staff is part of our long-term plans. It is the cheaper alternative to competing products. But if...
Login or Create an Account to see details.
Relationship
I am very surprised at the fact that when I call ASM, they are on the phone immediately. I don't...
Login or Create an Account to see details.
Operations
In terms of training, the only thing ASM could improve upon would be spending a little more time...
Login or Create an Account to see details.
Product
MD-Staff is very user-friendly. ASM is adding things all the time that improve our lives greatly, so...
Login or Create an Account to see details.
Relationship
A few of the ASM support people I have interacted with really took the time to make sure I...
Login or Create an Account to see details.
Product
Overall, MD-Staff is a good product. We can do a lot of sharing throughout our system and with our...
Login or Create an Account to see details.
Product
I get a little frustrated with MD-Staff because the product was initially developed as a...
Login or Create an Account to see details.
Relationship, Product
When we log into the system, we automatically see what the vendor is working on. When there is an...
Login or Create an Account to see details.
Relationship
When we request a feature enhancement from ASM, there should be some type of closure on that...
Login or Create an Account to see details.
Relationship, Operations
With upgrades, the emails the vendor sends out are great tools to let us know things are going forward....
Login or Create an Account to see details.
Product, Value
A benefit of the solution is being able to use the database on the computer. Having everything in...
Login or Create an Account to see details.
Operations
Our implementation went well. The vendor's support team has always been available. The training was...
Login or Create an Account to see details.
Relationship, Operations
ASM’s user group meeting is always in Las Vegas, and not everyone can travel to Las Vegas or has an...
Login or Create an Account to see details.
Product
If anyone was looking for a platform that could help augment processes and include improvements to...
Login or Create an Account to see details.
Product, Value
MD-Staff is the best of all the credentialing software out there. The creators had the end user in...
Login or Create an Account to see details.
Product
The functionality that we have in MD-Staff is the ability to set triggered or scheduled messages...
Login or Create an Account to see details.
Value
There are certain add-ons for the product that cost extra, but there is no charge for any type of...
Login or Create an Account to see details.
Operations
The vendor’s initial training was wonderful, and our project manager was great. When we were looking...
Login or Create an Account to see details.
Product
The vendor has been the forerunner as far as the integration of different technologies goes. The...
Login or Create an Account to see details.
Relationship
The crux of my issue is that ASM needs to improve communications to end users in general. For...
Login or Create an Account to see details.
Operations, Product
When new upgrades happen, ASM doesn’t inform their end users at all. We are used to using the...
Login or Create an Account to see details.
Relationship, Operations
Many people keep ASM as their vendor because the product is easy to use. I have a general computer...
Login or Create an Account to see details.
Relationship
Although I am not so happy with the execution of things, I give ASM credit for trying to get a feel...
Login or Create an Account to see details.
Operations, Value
I am a person that takes the time to set up any new feature ASM offers. But I sometimes feel like...
Login or Create an Account to see details.
Product
MD-Staff itself is very user friendly, and I feel like the vendor updates their software often. That...
Login or Create an Account to see details.
Operations
The help area for MD-Staff is very easy to follow. I like that the help area even includes comments...
Login or Create an Account to see details.
Relationship
ASM’s support team is always very helpful. Whenever we call, they are knowledgeable. Even if we send...
Login or Create an Account to see details.
Relationship
ASM will send emails if they have gotten alerts that something is not necessarily working correctly...
Login or Create an Account to see details.
Culture, Relationship, Value
I would probably look at other solutions a little more deeply than what we did originally. The...
Login or Create an Account to see details.
Operations
I have been able to reach out to ASM’s help desk about a lot of things. But when ASM came on-site,...
Login or Create an Account to see details.
Operations, Value
MD-Staff has significantly helped us with our organization because we used strictly paper before we...
Login or Create an Account to see details.
Product
We haven't been able to integrate MD-Staff with anything.
Login or Create an Account to see details.
Relationship
In the beginning, we worked very closely with someone in ASM’s leadership. But since then, that...
Login or Create an Account to see details.
Value
ASM doesn’t charge for much. We had a concern recently when they tried to charge us for something...
Login or Create an Account to see details.
Loyalty
MD-Staff is working for us. There are still some functionalities we have not implemented, and we are...
Login or Create an Account to see details.
Relationship, Operations, Product
It was difficult to learn how to run reports in MD-Staff. We still have some issues running reports....
Login or Create an Account to see details.
Relationship, Operations
Sometimes ASM’s IT help desk team is pretty slow. I think the issue is with new staff members...
Login or Create an Account to see details.
Culture
I had specific requirements when looking for a product, and we were told that certain features were...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I need to see ASM step up and make some improvements from a payer enrollment and facility...
Login or Create an Account to see details.
Operations
Our biggest challenge with MD-Staff’s implementation has been with the go-live process. We are...
Login or Create an Account to see details.
Operations
All of ASM’s training is online. There is very little one-on-one training.
Featured Report
Preferences