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User Commentary
Relationship
Sometimes we don't get prompt responses from ASM’s support team via phone. Sometimes it feels like...
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Product
There was a learning curve for the clinicians, but the clinicians have become used to MD-Staff. It...
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Operations
I know ASM puts the information out there that we are supposed to read. I am just a show-it-to-me,...
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Loyalty, Product
ASM is always looking to the future. They are looking for best practices and ways to create...
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Value
When ASM does charge us, it is because we have made a choice to accept that. A nice thing about them...
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Operations
ASM has done a lot of great things with training. They have made some classes that allow people to...
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Relationship, Operations
We have another conference coming up, and ASM works with their larger organizations. I go to the...
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Relationship
ASM is way ahead of us. Our type of facility is very different than other hospitals, and we have...
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Loyalty, Relationship
ASM has a system where we can go in and authorize any updates to be done automatically so that we...
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Product
MD-Staff does everything they say they will. We use a lot of the data out of MD-Staff for tracking...
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Value
I recommend MD-Staff all the time. I have been using MD-Staff for years. I was asked to look at some...
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Operations, Product
We have people who fly through MD-Staff and think it is great, and then we have a few who are not...
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Value
The product might be a little expensive compared to some other products, but the cost is pretty reasonable....
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Relationship
The vendor's support is always responsive. If they can't fix an issue, they put us to the next level...
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Product
We have to click on the application to see the attestation questions that are asked on the...
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Relationship
The vendor is very quick to respond. We submit tickets for questions, and within an hour or so, they...
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Relationship
The vendor does a good job of being proactive. Every facility is different, so it is hard to meet...
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Operations
The vendor's training could be improved. Some of the things are old out on their help center. So...
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Product, Value
What the vendor provides that drives the most efficiency for us is the automation of primary source...
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Product, Value
MD-Staff does continuous verification of all the credentials. It isn't something we have to worry...
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Operations
MD-Staff isn't always intuitive, so users do need to know the software. It is not like someone can...
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Product
I wish the reports were a little easier to run in MD-Staff, and I wish I could do custom reports....
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Product
The most efficient thing about the system for us is that there are several items that run...
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Product
I would like alerts to stand out more in MD-Staff when we need to have a hard stop in place or need...
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Loyalty, Product
My favorite thing about MD-Staff is the overall functionality of the product. I love how many pieces...
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Operations, Product
MD-Staff could definitely be a little more user friendly for the masses. There is so much...
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Relationship
Every now and then, we will come across something that is out of the norm, and when we submit...
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Operations
Our implementation went as well as it could have, but we still have some outstanding items that we...
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Product
We are having some slow glitches in the product.
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Loyalty, Product
I like the solution's reporting feature, and it is super powerful in that it can get us what we want...
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Operations
The vendor's training is good because I can call them anytime.
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Operations, Product
MD-Staff overall works very well. It has efficient workflows, and it is very user friendly and...
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Relationship
I love that ASM is very responsive to their clients. We can put in requests for potential upgrade...
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Product
MD-Staff is excellent. The design and reliability of the product are good, and I have the ability to...
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Product
I would like to see improvement in terms of scanning things directly into MD-Staff. Right now, we...
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Relationship
I like that everything I need is right at hand and that ASM is there to support us, and I just...
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Value
The vendor is actually very good about not charging for every little thing. They don't...
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Product
The only thing the vendor needs to improve is the proctoring section of the app. It doesn't...
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Operations, Product
The number-one highlight of the system is the ease of using it. It is very intuitive. I think it is...
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Loyalty
The product is definitely in our long-term plans because we really like it. We are very invested in...
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Product
The app portion of the MD-Staff software is very user friendly, and I like how it works. However,...
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Relationship
Support is a big challenge in any company because the help desk people are entry level more often...
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Relationship, Product
MD-Staff has a feature request area. It is in the software where we can submit things. They are...
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Loyalty
We figure out how to make MD-Staff work for us and get what we need. We are limited to how fast we...
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Relationship
A couple of years ago, ASM came out with credentialing on the iPad, and I just wonder who is sitting...
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Value
MD-Staff is the most expensive product on the market. People I have networked with have told me they...
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Relationship
We have a customer success person assigned to us, and I really like them. This individual is super...
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Relationship, Operations
I attend the user conferences regularly, and there are promises made by ASM that things are going to...
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Relationship
I like ASM’s user conference that they offer every year. I think it is important to bring people out...
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Loyalty, Product
We brought in MD-Staff as part of our goal to align all of our hospital sites. The number-one thing...
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Loyalty
We are still working on moving another part of our organization to MD-Staff and merging it. We have...
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Value
I am not aware of any hidden changes in the system or anything like that. I am not on the money side...
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Operations
We haven't done any recent upgrades, but our implementation when we first brought MD-Staff on was...
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Operations
I would like more hands-on training from ASM. Every software company has self-learn training, but to...
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Relationship
ASM is always upgrading. Their service is very good, and they are very helpful overall. MD-Staff is...
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Product
The product is easy to use because it is Microsoft Word–based, and we can create a report in...
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Relationship
The biggest benefit of ASM is their service. Anytime we call, we get a live person, and that is...
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Culture, Relationship
If we talk to an ASM tech person on the phone, it is rare that they don't fully understand what we...
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Product
The auditing piece of the product is newly developed. We do audits all the time, and having that...
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Product
All of the accreditation surveyors I work with are really impressed with MD-Staff in terms of how...
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Relationship
The vendor really stays on top of things. If the vendor has produced an upgrade, and they find that...
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Loyalty, Value
I would absolutely buy this product again. I did a lot of research before we purchased the program,...
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Relationship
The vendor absolutely keeps their promises. They are always open to feature requests; if there is...
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Operations
The go-live process was beautiful because the vendor uploaded all of the privilege forms that we...
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Product
We use MD-Staff for anything in our medical staff office that goes down. For example, if a provider...
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Value
ASM charges more than our previous vendor did, and we felt like we had more control in our previous...
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Relationship
When we add an enhancement to the system, ASM will call us back about it and follow up. ASM has...
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Operations
I like the way ASM structures their implementations. Users get assigned an implementation manager...
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Product
The vendor is pretty up to speed on their technology advances and what their system can do in terms...
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Relationship
The vendor's support is amazing. There are a couple of ways to contact the vendor. They typically...
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Loyalty
We chose ASM because we felt that their product was a powerful tool that would meet our needs.
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Operations
The MD-Staff implementation was one of the smoothest projects we have executed. The vendor's project...
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Culture, Value
I am happy to say that ASM doesn't charge us anything more than a flat fee. I like that they don't...
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Product
The automation in MD-Staff is really nice. We can check the license verifications on the web instead...
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Operations
When we implemented the system, it was very difficult to sort data in it. I am still behind on that...
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Relationship, Operations
I went to a conference a couple of years ago. At that conference, ASM's executive team was too busy,...
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Operations
MD-Staff has a lot of features, but I don't use those features a lot because there is a lot of data...
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Loyalty
The only reason we may not use MD-Staff over the next three to five years is that our parent company...
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Product
MD-Staff has been a valuable database and software system. We are hoping that ASM keeps the quality...
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Relationship
The product and ongoing support are excellent. The system is user friendly.
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Loyalty
I have MD-Staff here, but when another organization took over, some things moved. I got to keep...
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Operations
I have had no issues with implementation services and upgrades. The vendor just did an upgrade, and...
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Product
The product works with the virtual engagement activites and the board search and all that. It also...
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Product, Value
I love MD-Staff. I always have. I will likely recommend this system to a peer. I can honestly say it...
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Product
The recent update of MD-Staff brought us a passport where we can put in an NPI number and have the...
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Product
I would change something so that our state licenses could be verified with MD-Staff rather than...
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