MD-Staff Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 5:00:38 PM and Model.EvProductId = 187283

Commentary Summary

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User Commentary

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Director

Other Observations & Comments

For the most part, the implementation of MD-Staff has been good. We are just a little disappointed...

Oct 2020
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Director

Implementation and Training

We had a short timeline for the implementation. We knew it was tight, but we were assured by the...

Oct 2020
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Director

Service and Support

ASM is very good with the data conversion things, and they are doing a lot for us that other vendors...

Oct 2020
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Director

Lessons Learned

We are finding that we are still having to do a lot of what we were expecting to be done in MD-Staff...

Oct 2020
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Director

Functionality and Upgrades

We are going to gain a lot from the MD-Staff software. But we are still having to figure out a lot...

Oct 2020
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Director

Functionality and Upgrades

The managed care issues were really unfortunate. We are having to data dump everything out of...

Oct 2020
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Director

Service and Support

I think the ASM members are great. They have been very responsive. We meet with them probably 10...

Oct 2020
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Director

Lessons Learned

We are very happy with MD-Staff, but we should have worked backward on the project with a short time...

Oct 2020
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Director

Lessons Learned

We have some semantics issues with the implementation. ASM calls it a go-live, but in their mind, a...

Oct 2020
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Director

Implementation and Training

In my mind, we should be training to get people comfortable with the system so that when we go live,...

Oct 2020
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Director

Other Observations & Comments

When I talked to a person at another organization about ASM, that person said that the organization...

Oct 2020
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Director

Other Observations & Comments

I wish we could be more proactive with the workflows. There was a month when our ASM person said...

Oct 2020
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Director

Implementation and Training

ASM has an internal workflow tool, but they never really trained us on it. They just gave us access...

Oct 2020
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Director

Other Observations & Comments

We don't have to take ASM's advice every time, but we expect ASM to share the best way to do things...

Oct 2020
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Manager

Functionality and Upgrades

The report writing for MD-Staff is easy. We strictly just use ASM's software to maintain our...

Oct 2020
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Manager

Service and Support

ASM doesn't really offer training. They send guidebooks, which are pretty easy to follow. The...

Oct 2020
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Manager

Other Observations & Comments

The plan is to eventually not use MD-Staff. Our corporate people have decided that everybody needs...

Oct 2020
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Analyst/Coordinator

Implementation and Training

We have had challenges with the training, but I don't necessarily think that is an issue with ASM....

Oct 2020
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Analyst/Coordinator

Future Outlook

There are internal discussions about replacing ASM. They aren't part of our long-term plans.

Oct 2020
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Analyst/Coordinator

Service and Support

I need to run a report, and I am working with ASM to get information on how to access the data I...

Oct 2020
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Analyst/Coordinator

Future Outlook

ASM’s product is part of our long-term plans. Whenever we get an update or bring on a new...

Oct 2020
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Analyst/Coordinator

Service and Support

The vendor keeps most of their promises, but I sometimes have an issue with the help desk. The help...

Oct 2020
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Analyst/Coordinator

Service and Support

I have requested training from the vendor, and I have been directed to their website. They tell me...

Oct 2020
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Analyst/Coordinator

Other Observations & Comments

Rating the ease of use for end users is tricky. Once we learn how to do something, things are good,...

Oct 2020
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Analyst/Coordinator

Service and Support

ASM was supportive during COVID-19. The Virtual Committee module usually comes at an extra cost, but...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Based on what is out there, I would still purchase MD-Staff. The biggest hindrance to us is that ASM...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

The online training and live webinars usually come in the afternoon. If ASM had a support team...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

There should be a superuser who just monitors the data in MD-Staff, checks for glitches, errors, or...

Sep 2020
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Analyst/Coordinator

Relationship

To the best of my knowledge, ASM does keep their promises. We ran into an issue last year. The...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Earlier this year, ASM changed their process again. It is almost like they want us to just forget...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

ASM is definitely avoiding charging for every little thing. We have not heard of any additional costs....

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I would recommend the solution to others even though ASM didn’t tell us about updates before they...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system does everything it is supposed to do. We send out reappointments, and everything is...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

The system doesn’t really support our interoperability or integration goals. Tracking a case review...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

ASM needs to look at their defaults. We ran a report of home addresses so that we could send out...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

This product is good in some ways and really tricky in other ways. I would really like to get the...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The staff members that do a lot of the data entry for the doctors are not consistent, or they just...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The workflow should be more intuitive. If users are working in one area, they are affecting another....

Sep 2020
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Analyst/Coordinator

Service and Support

ASM has really good trainers. Some of the support people are really smart. But there are others who...

Sep 2020
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Analyst/Coordinator

Lessons Learned

My feelings about MD-Staff are generally positive with a proviso. If I were in charge of how the...

Sep 2020
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Analyst/Coordinator

Relationship

One thing I am not happy about is that ASM wants us to hire them to do custom reporting. I think...

Sep 2020
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Analyst/Coordinator

Service and Support

The support we receive really depends on who we get. ASM sometimes lets things sit and passes...

Sep 2020
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Manager

Functionality and Upgrades

I would tell others how easy and intuitive the system is. We almost don't even need to think when we...

Sep 2020
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Manager

Functionality and Upgrades

I would give the overall product quality including upgrades high marks, but there might be a system...

Sep 2020
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Manager

ROI / Cost (care and feeding)

ASM tries hard to not charge us for every little thing. If we complain enough, ASM ultimately throws...

Sep 2020
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Analyst/Coordinator

Service and Support

I would give ASM's implementation services the highest score. We are still working with the vendor...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

There isn't really ongoing training. I guess there is online training. We have had some significant...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is really integrated, but the logic behind the system and the way it relates to itself...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

We went live with MD-Staff before the world stopped turning, and then we had to send our entire team...

Sep 2020
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Director

Relationship

Since we got the product, the vendor has made tremendous jumps with it. I wouldn't have continued to...

Sep 2020
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Manager

Functionality and Upgrades

I like the end-user functionality of MD-Staff. The system is pretty intuitive.

Sep 2020
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Manager

Service and Support

We have experienced a lot of bugs in the system. There are a lot of system issues that aren't able...

Sep 2020
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Manager

Implementation and Training

We had a really poor implementation and a poor beginning with limited training. We get no...

Sep 2020
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Director

ROI / Cost (care and feeding)

The two most important things that the vendor has done well is that they have grown with the...

Sep 2020
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Director

Service and Support

The vendor's customer service is huge, and that is a big deal. The ability to pick up the phone and...

Sep 2020
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Director

Implementation and Training

I don't really have any problems. Some of my colleagues have voiced some concerns about the...

Sep 2020
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, the vendor provided a virtual committee for free since we could not meet...

Sep 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime us. They are really good about that. The vendor's support is...

Sep 2020
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Director

ROI / Cost (care and feeding)

We are not looking to change systems, so the system is part of our long-term plan. If someone asked...

Sep 2020
 Helpful

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Director

Implementation and Training

In terms of the quality of implementation services, giving a vendor the highest score is hard, but I...

Sep 2020
 Helpful

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Director

Relationship

ASM's support is really good. Professionally, I have known someone in ASM's leadership for many...

Sep 2020
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Manager

Interfacing and Integration

What we have implemented right now is doing okay at meeting our integration and interoperability...

Sep 2020
 Helpful

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Manager

Lessons Learned

Other organizations really need to know how much time is required and how much work has to go on...

Sep 2020
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Manager

Implementation and Training

We had looked at multiple products, and we wanted to be able to have a single source for the peer...

Sep 2020
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Manager

Service and Support

The vendor is not addressing our issues. I don’t find them to be very responsive in relation to...

Sep 2020
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Manager

Functionality and Upgrades

The application itself has great potential, but I think ASM needs to develop a baseline model for...

Sep 2020
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Manager

Service and Support

The vendor does upgrades on the system, and they do make changes. There is a website that we can go...

Sep 2020
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Manager

Service and Support

The vendor avoids charging for every little thing. There are a lot of things that we reach out to...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

If someone asked me about the system, I would tell that person that the system is intuitive and easy...

Sep 2020
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Analyst/Coordinator

Service and Support

ASM delivers new technology on a regular basis, and they notify us ahead of time. I would definitely...

Sep 2020
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Analyst/Coordinator

Service and Support

The ongoing support is so easy to work with. Many of the other credentialing software headquarters...

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor is very thorough in terms of implementation services, and they have very good customer...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

ASM doesn't charge for every little thing. There have been a couple of charges that I have been...

Aug 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We actually had a very bad implementation process. I don't think that we had the normal...

Aug 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

The program is designed to be self-taught. It isn't intended to be something that ASM teaches us....

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would like to rate MD-Staff working as promoted higher, but we were recently told that we won't...

Aug 2020
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Director

ROI / Cost (care and feeding)

ASM doesn't charge for every little thing. When we ask for something small, they don't charge for...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We haven't been involved in any kind of implementation or upgrade. ASM moved to an upgrade model...

Aug 2020
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Director

Implementation and Training

ASM doesn't offer advanced training as users become more comfortable with the software. They do...

Aug 2020
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Director

Relationship

We definitely see ASM as a partner. I think they are staying current on industry standards, and in...

Aug 2020
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Director

Service and Support

In terms of the vendor supporting us through COVID-19, we have not seen a high impact with the...

Aug 2020
 Helpful

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Director

Other Observations & Comments

MD-Staff would be part of our long-term plan if it were up to me, but what we are doing right now is...

Aug 2020
 Helpful

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Director

Lessons Learned

We are getting our money's worth. We are not actually benefiting from all the things that ASM...