MD-Staff Commentary
Filtered view: All
Subject Expert
Mark Allphin
Vice President of Sales
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
I absolutely adore MD-Staff. I never ever want it to be taken away. ASM offers education all the...
Login or Create an Account to see details.
Product, Value
It is very easy for our clinicians to manage their own credentials with MD-Staff. We can set all of...
Login or Create an Account to see details.
Product
There are always ways to improve. MD-Staff isn't bad. The visibility and tracking are easy. I could...
Login or Create an Account to see details.
Product
The automation that ASM provides is what drives the most efficiency for us. Many of our...
Login or Create an Account to see details.
Relationship
ASM is willing to make improvements, and they have different product launches. They have...
Login or Create an Account to see details.
Operations
We haven't had any recent onboarding training because we have had the product for so long. But when...
Login or Create an Account to see details.
Relationship
We can call ASM, and they have a live person we can speak to. If they need to troubleshoot with us,...
Login or Create an Account to see details.
Relationship
Our director gets updates if there are any changes in payment. The vendor reaches out to us a lot...
Login or Create an Account to see details.
Product
MD-Staff is an all-encompassing credentialing product. It encompasses everything that we could...
Login or Create an Account to see details.
Loyalty
MD-Staff remains a core long-term solution for us, and we are in the process of implementing the...
Login or Create an Account to see details.
Culture
ASM is very fair and transparent with their charges. We absolutely appreciate their honoring the...
Login or Create an Account to see details.
Relationship
We have run into some problems that ASM has not been able to resolve, so I have had to figure out my...
Login or Create an Account to see details.
Loyalty
ASM was one of the vendors we evaluated years ago during a system transition. Although we did not...
Login or Create an Account to see details.
Loyalty, Product
With MD-Staff, we have to be able to share with our onboarding team, who is not part of our...
Login or Create an Account to see details.
Loyalty, Product
What ASM drives the most efficiency in is the automation. When we import an application, we can...
Login or Create an Account to see details.
Operations
ASM offers education that ranges from absolute novice training, including live video and reading...
Login or Create an Account to see details.
Product
The reporting within MD-Staff is great. The dashboards are excellent for our ability to quickly see...
Login or Create an Account to see details.
Operations, Product
Clinicians struggle to get into MD-Staff. They can't remember their username and password. Even when...
Login or Create an Account to see details.
Operations
When we did our initial training to learn to use MD-Staff, ASM did not have facilitators to teach us...
Login or Create an Account to see details.
Relationship
A lot of times, ASM will tell us that our request is a feature request. In their process, we have to...
Login or Create an Account to see details.
Operations, Value
We have learned a lot about MD-Staff over time and have expanded our use of the software, and that...
Login or Create an Account to see details.
Culture, Relationship
We have some state licensing boards that have implemented some features that make it impossible for...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
I think ASM is moving in the right direction, but sometimes they don’t. They have a user conference...
Login or Create an Account to see details.
Product, Value
MD-Staff’s automation is what drives the most efficiency. The solution is user-friendly. Once we got...
Login or Create an Account to see details.
Value
MD-Staff is user-friendly. It is easy to train on, and it just works really well for our...
Login or Create an Account to see details.
Loyalty
We enjoy the electronic application, virtual committee, and electronic approval process. We are just...
Login or Create an Account to see details.
Product
I love that we can put in a feature request and vote on it. ASM strives to make our dreams come...
Login or Create an Account to see details.
Relationship, Product
There are always opportunities for improvement with ASM. Those can be seen in the feature requests....
Login or Create an Account to see details.
Operations
With ASM, there are lots of different things for training. They have their training academy, and...
Login or Create an Account to see details.
Relationship
There are a couple of different ways to put a ticket in. We can do it online, or we can call it in....
Login or Create an Account to see details.
Relationship
We have had some issues with things not running for us on the back end of MD-Staff, and I know the...
Login or Create an Account to see details.
Product
What ASM does that drives the most efficiency is the organization of the different tabs in MD-Staff...
Login or Create an Account to see details.
Relationship
We like the vendor's help desk support people. They are very responsive, so that makes things...
Login or Create an Account to see details.
Loyalty, Relationship
ASM has done a good job. They have listened to some of our feedback over the past few years. They...
Login or Create an Account to see details.
Product
MD-Staff is very user-friendly for my team and for the providers when they are filling out their...
Login or Create an Account to see details.
Product
There is an extra perk from ASM that is adorable. For each coming holiday, they customize the...
Login or Create an Account to see details.
Relationship
ASM’s support is excellent. The support people are extremely timely and have excellent follow-up....
Login or Create an Account to see details.
Operations
There are other systems that are less user-friendly than MD-Staff. I did ASM’s training a few years...
Login or Create an Account to see details.
Product, Value
What MD-Staff does that drives the most efficiency for us is third-party verification.
Login or Create an Account to see details.
Relationship, Product
ASM feels like a partner because of the new features they add. They seem to understand the barriers...
Login or Create an Account to see details.
Relationship, Operations
ASM has an annual user conference, which is helpful. They also implemented a new certification, so...
Login or Create an Account to see details.
Operations
My advice to others using MD-Staff is to make sure their data is clean before it is imported. Also,...
Login or Create an Account to see details.
Operations, Product
MD-Staff is easy to use. Someone does not have to be a programming person to take advantage of the...
Login or Create an Account to see details.
Value
ASM sends our invoice annually, and it includes the number of practitioners they are charging us for...
Login or Create an Account to see details.
Relationship
There are certain small issues that come up occasionally with MD-Staff, but ASM has a...
Login or Create an Account to see details.
Product, Value
MD-Staff drives efficiency by automating things. ASM continues adding new features that make the...
Login or Create an Account to see details.
Product
With MD-Staff, clinicians can’t manage their own credentials. Some products have a portal where...
Login or Create an Account to see details.
Relationship
The support is excellent with ASM. ASM does everything they say they are going to do. They always...
Login or Create an Account to see details.
Product, Value
With MD-Staff, the ease of use allows us to credential practitioners much more quickly. That is the...
Login or Create an Account to see details.
Operations, Value
ASM’s webinars are helpful. They also have something called a customer success manager that their...
Login or Create an Account to see details.
Product
I think the vendor has opportunities with robotic process automation and AI. Using AI to enhance...
Login or Create an Account to see details.
Product
I really like MD-Staff's graphics.
Login or Create an Account to see details.
Loyalty, Product, Value
If I were back in the market with an RFP out, I would look closely at MD-Staff and QGenda's system....
Login or Create an Account to see details.
Operations
ASM's training is constant. They have webinars every week on how to use the product or anything new...
Login or Create an Account to see details.
Value
MD-Staff is an excellent product, and ASM doesn’t nickel-and-dime us. We get great value for our...
Login or Create an Account to see details.
Product
We love the new things in MD-Staff. If we have a new physician and profile, we build a checklist,...
Login or Create an Account to see details.
Relationship
The customer support from ASM is great. However, occasionally, something is not working correctly,...
Login or Create an Account to see details.
Loyalty
ASM is constantly improving and updating MD-Staff. The stuff they come up with is incredible. ASM is...
Login or Create an Account to see details.
Product
The people from MD-Staff do have to work on the program with their applications, and they do have a...
Login or Create an Account to see details.
Loyalty
We are planning to expand to other functionalities in the MD-Staff suite because of the portfolio of...
Login or Create an Account to see details.
Product
Overall, we like MD-Staff, but the look and feel are a bit outdated. The solution has that nineties,...
Login or Create an Account to see details.
Culture
The initial sales pitch was there with ASM, but the follow-ups, where they actually conducted...
Login or Create an Account to see details.
Culture, Product
We were really struggling because we wanted to provide more HTML and HL7 integration between...
Login or Create an Account to see details.
Relationship
We are able to reach out to the support people at ASM and build different templates. They are very...
Login or Create an Account to see details.
Product
In MD-Staff, the end user can see that they finished a thing, and then they can move on to the next...
Login or Create an Account to see details.
Product
Some consolidation of what credentialing is across organizations would be really helpful in...
Login or Create an Account to see details.
Culture
MD-Staff has a constellation of resources and features, and like every other vendor on the market,...
Login or Create an Account to see details.
Product
One concerning area with MD-Staff is that when we have an external website for people to see if a...
Login or Create an Account to see details.
Relationship
MD-Staff has been a user-friendly tool. It seems like there is a transition phase for new users, but...
Login or Create an Account to see details.
Relationship, Product
MD-Staff stays current with today's standards and requirements, and that is huge. So much of what we...
Login or Create an Account to see details.
Relationship
I have been hearing feedback about how ASM still hasn't fixed some problems, but there could be...
Login or Create an Account to see details.
Relationship
I believe that ASM keeps their promises. Now that they have assumed more responsibility, it is...
Login or Create an Account to see details.
Product
MD-Staff houses all our provider eligibility, so I can confirm whether a provider is enrolled. I...
Login or Create an Account to see details.
Operations
ASM did an excellent job with our training and everything that has happened leading up to our actual...
Login or Create an Account to see details.
Product
I like MD-Staff's reporting features. That is the part of the system that I use the most. MD-Staff's...
Login or Create an Account to see details.
Relationship
ASM's support people are right there if we need to write a report. The vendor's people will get...
Login or Create an Account to see details.
Operations
In MD-Staff, there is a part about proctoring and keeping track of new physicians that are onboarded...
Login or Create an Account to see details.
Relationship, Product
MD-Staff keeps running and doesn't crash, and it updates when the vendor says it will. The system's...
Login or Create an Account to see details.
Relationship
We really don't use ASM’s support. There is a help function that we can use that takes us to...
Login or Create an Account to see details.
Loyalty
I believe we made the right choice to go with MD-Staff. MD-Staff is more robust than the solution we...
Login or Create an Account to see details.
Product
I'm extremely satisfied with MD-Staff at this point. MD-Staff's reporting is great. Filters are...
Login or Create an Account to see details.
Product
We cannot currently do any of our state verification through MD-Staff because our state upgraded...
Login or Create an Account to see details.
Product
The dashboard in MD-Staff looks good. It is easy to use the basic summaries, and I like the way that...
Login or Create an Account to see details.
Loyalty
We did a review of our credentialing and decided that we wanted to stay with MD-Staff and keep our...
Login or Create an Account to see details.
Relationship, Product
There are little glitches that happen. The vendor could be better by knowing the glitches that could...
Login or Create an Account to see details.
Product
What the vendor does that drives the most efficiency is send out applications and import the whole...
Login or Create an Account to see details.
Operations
Some of our clinicians are not technical. They don't work in the software that much, so that is why...
Login or Create an Account to see details.
Relationship
The support is excellent. The product meets my needs. I wish I had more time to learn it so I could...
Login or Create an Account to see details.
Product
We recently went to an electronic reappointment with MD-Staff. We are still working through a couple...
Login or Create an Account to see details.
Product
Some of our practices bottle-feed their physicians and get many paper applications. They fill them...
Login or Create an Account to see details.
Product
MD-Staff automatically verifies when expirations are coming up, and it creates efficiency for us. We...
Login or Create an Account to see details.
Relationship
I support ASM 100%. At conferences, I tell people who have different programs how much we use...
Login or Create an Account to see details.
Relationship, Operations
ASM provides support whenever we need it. They are always available to walk us through new...
Login or Create an Account to see details.
Relationship, Operations, Product
We converted to a new verification source. That has been a learning experience for my staff members...
Login or Create an Account to see details.
Relationship
ASM will resolve problems when we place a call unless the issue is really difficult. Then, they have...
Login or Create an Account to see details.
Product
One improvement that we would like to see that has been requested and slated for a future upgrade is...
Login or Create an Account to see details.
Product, Value
Having everything in one system definitely helps us drive efficiency and automation. When we do...
Login or Create an Account to see details.
Relationship
I like everything about MD-Staff. ASM provides a great product. They listen to their customers and...
Login or Create an Account to see details.
Relationship
We can go to ASM’s support website and see different people suggesting new features or products....
Login or Create an Account to see details.
Relationship
ASM is such a large company that we don't get a whole lot of interaction or feedback. We are...
Login or Create an Account to see details.
Loyalty, Product, Value
MD-Staff drives the most efficiency with appointment status tracking, automated prime source...
Login or Create an Account to see details.
Culture, Value
ASM has multiple products. We can tell the model is built based on different features, but we have...
Login or Create an Account to see details.
Product, Value
ASM has a lot of things we are implementing, including Aiva, the little robot that lives in...
Login or Create an Account to see details.
Product
We have some issues because we are so large; when we first launched, a lot of things seemed specific...
Login or Create an Account to see details.
Relationship
ASM is proactive if we ask them to be proactive. We can request an assessment on overall processes...
Login or Create an Account to see details.
Relationship
ASM is consistently improving. They have very good customer service. I can get them whenever there...
Login or Create an Account to see details.
Relationship
We struggled with ASM's support people when we were self-hosted. They couldn't see our system, and...
Login or Create an Account to see details.
Operations
Enterprise clients are offered certain perks. ASM offers a few hours of training per quarter and a...
Login or Create an Account to see details.
Relationship, Operations, Product
There are so many different places that we can put notes, and we have to know where to look because...
Login or Create an Account to see details.
Product
We utilize the software to manage more than just initial appointments and reappointments in...
Login or Create an Account to see details.
Relationship, Value
ASM’s customer service is what drives the most efficiency. Usually, if I have anything, it is a lot...
Login or Create an Account to see details.
Relationship, Product
In the past, I used a different solution where I could run all the different reports and change the...
Login or Create an Account to see details.
Relationship
ASM's customer support is excellent. Every person that answers their phones is extremely helpful. At...
Login or Create an Account to see details.
Operations, Product
It could be a little easier to write reports in MD-Staff, but I don't do that all that often. It is...
Login or Create an Account to see details.
Product
I would really sing MD-Staff's praises. I belong to a group where if other providers say they are...
Login or Create an Account to see details.
Loyalty
I am not sure whether ASM is planning on using AI in MD-Staff, but ASM seems to be right up top with...
Login or Create an Account to see details.
Operations
MD-Staff is efficient, intuitive, and easy to use. I worked with another solution at another...
Login or Create an Account to see details.
Culture, Value
ASM does a pretty good job of avoiding charging us for every little thing. ASM will get us once in a...
Login or Create an Account to see details.
Operations, Product
ASM does automatic license verifications. We have to use less manpower, and there is less manual...
Login or Create an Account to see details.
Relationship, Operations
Trying to build one's own ad hoc report for something in MD-Staff is a little challenging if that...
Login or Create an Account to see details.
Relationship, Operations
I want to give a shout-out to the ASM person who was my implementation manager several years ago;...
Login or Create an Account to see details.
Operations, Product
I have been extremely happy with MD-Staff. In the beginning, there were some growing pains, and the...
Login or Create an Account to see details.
Relationship
ASM’s customer service is fantastic, so we work through issues. If something comes up and we are...
Login or Create an Account to see details.
Product
MD-Staff is integrated with our Epic solution, and we are trying to interface with some other...
Login or Create an Account to see details.
Operations
There is a lot of training from ASM. They have live webinars, self-led training, and discussion...
Login or Create an Account to see details.
Value
MD-Staff is pricey, but everything is so automated that we don't have to employ more credentialing...
Login or Create an Account to see details.
Product
I have worked on a lot of credentialing systems in my career, and MD-Staff is just super...
Login or Create an Account to see details.
Product
We send so much stuff out electronically that we used to have to fax or mail out, but MD-Staff has...
Login or Create an Account to see details.
Culture, Loyalty
We went to the MD-Staff users conference, and ASM talked about what is coming up. The things they...
Login or Create an Account to see details.
Relationship, Product
From time to time, there are glitches when MD-Staff gets upgraded. In those situations, ASM says...
Login or Create an Account to see details.
Operations, Product
The hardest thing is that we just went to MD-App a few years ago to centralize things. Prior to...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout