Commentary Summary
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User Commentary
Culture, Relationship
ASM is pretty good about delivering new technology. After a certain amount of time, if ASM gets...
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Loyalty
I have recommended MD-Staff to other facilities that now have the system. My overall satisfaction...
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Relationship
ASM’s knowledge base is good. If I tell the vendor what problem I am having, they will jump on a...
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Product
MD-Staff is missing the simplicity of pulling in some of the outside things that we have. We have...
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Operations, Product
When we ask MD-Staff to check the education of a nurse practitioner or a physician assistant with...
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Relationship, Operations
I would tell someone thinking of going with MD-Staff to go for it. ASM has a high-quality product,...
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Product, Value
I like that MD-Staff helps us create a lot of efficiencies with the use of AI and web crawlers so...
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Operations
ASM’s training is pretty robust. The vendor has an excellent help section where there are...
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Operations, Product
There are no in-person or virtual, one-on-one opportunities for training with MD-Staff. Also, there...
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Relationship
ASM is very responsive to their customers’ needs and requests and is constantly improving the...
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Relationship, Product
The thing I like the most about MD-Staff is that it is very user friendly. It is meant for a...
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Relationship, Product
I love the Virtual Committee part of the product. That has been a game changer for us. The Virtual...
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Product
The proctoring feature needs some improvement. Every new physician has to be proctored. So when they...
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Culture, Relationship, Operations
Sometimes when ASM rolls out an update for their software, they don't send a newsletter or something...
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Product
I use the product’s reports frequently as well as lists and rosters. We are constantly sending out...
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Relationship, Operations
When we switched EMRs, ASM was instrumental. They were very responsive to attending meetings,...
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Operations
ASM does upgrades, but it is our responsibility to go in and see what they do. We don't get any...
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Product
MD-Staff is easy, and it helps us keep track of expirations. It is very easy to control things and...
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Product
The reports are hard to figure out in MD-Staff. ASM has a lot of built-in reports, and those are...
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Product
Our surveyors really like MD-Staff. When they come, we can guide them through our credentialing...
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Relationship, Product
There is very little about MD-Staff we would change. As time has gone by, little things have changed...
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Loyalty, Product
What makes MD-Staff stand out from other systems is that MD-Staff is not cumbersome. When I was at...
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Value
At first, ASM did not charge for every little thing, but now they do. People can go in and verify...
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Relationship, Operations
ASM probably posts updates on their website, but there is no notification to go look for those. I...
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Relationship, Operations
We can go to the vendor's help center and find release updates, but we almost feel like those...
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Relationship, Product
MD-Staff has a feature request page where we can put in things we think would work well in the...
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Relationship, Operations
I don't know how many credentialing vendors do user conferences the way ASM does. I have attended...
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Loyalty, Product
MD-Staff released credentialing options for certain devices, and I think that that was a stupid...
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Relationship
We had some issues with the vendor because the vendor's people relentlessly wanted to set up Zoom...
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Product
I would tell other organizations that are interested in the system that if they are large, it may be...
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Culture, Relationship, Operations
The vendor tries to do things to meet the majority of their clients' needs, and then they try to...
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Operations, Product
Overall, MD-Staff is the best credentialing software available. Using MD-Staff feels like working in...
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Loyalty, Product
We migrated to MD-Staff from another product, and in comparing the two, there is not much of a...
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Relationship, Operations
If there is anything, even just a function of the system, that I ever have a question about, the...
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Relationship, Operations
We have had some hiccups with the implementation in terms of pulling data and putting it back in. We...
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Product
I wish there were some way to indicate whether one of our sites had a specific practice that they...
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Product
Virtual Committee provides a lot of tools to make things easier for not only the medical staff...
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Loyalty, Product
I predict things will just keep getting better. There are a lot of things that we are still learning...
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Loyalty, Relationship, Product
ASM is very forward thinking in the medical staff community and is light-years ahead of other...
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Loyalty, Product
A lot of our facilities are using MD-Staff, and we are slated to bring on more facilities in the...
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Relationship
We have a great relationship with ASM. I have a direct email and phone number to someone at the top...
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Value
The vendor avoids charging for every little thing. One of the reasons why I enjoy working with them...
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Relationship
The vendor has a great support structure, and their personnel are extremely knowledgeable and...
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Relationship
ASM’s executives are at every major convention or trade show for the industry as well as at their...
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Product, Value
I couldn't do what I do as efficiently and as well without MD-Staff. Using the product is the only...
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Culture, Value
ASM is pretty consistent on pricing. The price doesn't go up dramatically from one year to the next....
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Loyalty, Relationship
ASM is open about feedback. In some ways, they are an innovator that other companies are trying to...
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Relationship
There are lots of ideas that get thrown at ASM, and they are nice enough put the list of all...
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Relationship
I love ASM’s customer service people; they are great. I get better luck if I call than email. My...
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Relationship, Operations
ASM will publish when they are preparing to do upgrades. They have notes about what is going to...
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Loyalty, Product
The primary reason for purchasing MD-Staff was the ease of use. I can sit a new employee down and...
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Loyalty, Product
MD-Staff is a software program designed for hospitals, so a clinic has to adapt to its needs. Some...
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Relationship
All the service calls we have placed with the vendor have been resolved within a couple of hours....
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Product, Value
If we do an automatic verification, there is something in the font that is not recognized, and we...
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Relationship
The vendor’s biggest strength is that they listen. We don’t utilize the program for credentialing...
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Product
The vendor has shown us how to create a market query through MD-Query, so when individuals are...
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Relationship, Value
I talk about MD-Staff all the time. I am more than happy to explain how we make things work and how...
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Relationship
The vendor needs to take a different approach to notifying us of different changes so that we don't...
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Product, Value
There are things I could do in other solutions that I cannot do in MD-Staff without paying extra.
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Loyalty, Operations, Product
Using MD-Staff, we are achieving what we want to do by getting workflows going and setting them up....
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Operations
Our implementation was horrible in the beginning. We didn't get the training that we should have,...
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Product, Value
I love MD-Staff. It works great. MD-Staff is a credentialing module, but we use it for a lot more...
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Product
MD-Staff is a really good product for maintaining and obtaining verifications and using web...
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Relationship, Product
The one big frustration I have with MD-Staff is the fact that we can't do a web verification when...
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Operations
I am not sure whether the issue is an MD-Staff issue or an issue at our corporate level, but the...
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Relationship, Operations, Product
There are some manual processes that were supposed to be implemented through MD-Staff. We have had...
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Value
With the way we chose to have MD-Staff set up with our initial build, a lot of information doesn’t...
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Relationship
If ASM does not have the ability to tie into external sites and things that we need, they are very...
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Operations
When ASM is training, they are very good at showing a perfect-world example, but they don't train...
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Product, Value
MD-Staff has the ability to help us maintain all of the information in one centralized location and...
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Relationship
We can report things that we have identified in MD-Staff that need to be improved in the system, and...
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Relationship, Value
I think everything is included in our annual subscription to MD-Staff. When we call for tech...
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Loyalty
Our satisfaction with MD-Staff will remain high unless something goes terribly wrong. ASM does a...
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Relationship, Operations
I don’t know what MD-Staff is capable of, but I don't know how much of that lack of knowledge is...
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Culture, Relationship
There was a situation where we got some incorrect information, but ASM said it was someone else's...
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Relationship
I am always happy with ASM’s tech support team. They are usually very friendly. Sometimes it takes a...
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Product
We purchased a module for MD-Staff to help us with OPPEs, report cards, and those kinds of things....
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Operations, Product
I love MD-Staff. ASM has come out with some good features, and I hear that they have some additional...
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Culture, Value
When a customer first signs up, everything is included. But as new things come out, ASM’s pitch to...
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Relationship, Operations
ASM has webinars that we are all just too busy to look up, but the resources are there.
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Relationship
We have not had as much access to executives since ASM started growing. They have gotten pretty big...
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Relationship, Product
I understand that ASM has grown and gotten bigger than just one state and that that growth has...
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Product
There is one thing that is a sticking point for me, and I don't know whether it is really user...
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Relationship
ASM’s customer service team is amazing. They have the ability to use tools to see my screen, so they...
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Relationship
ASM just updated the solution so that when someone changes the privileges, we can see who changed...
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Relationship, Product
MD-Staff definitely has room for improvement. There are other systems out there that have a banner...
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Culture, Relationship
I don't think that ASM has promised us anything that they haven't delivered on. The vendor...
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Culture
The vendor has a few areas of improvement related to licensing information. There seem to be a lot...
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Product
MD-Staff is very easy to figure out and maneuver around. I haven't had any problems with finding the...
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Loyalty
Our upcoming upgrade will help us with some issues that we have been experiencing. One problem we...
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Operations
I like that we can go to the vendor's website and search for training. The vendor also has options...
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Operations, Operations, Product, Product
MD-Staff’s biggest strength is it keeps up with the industry of what is going on in the...
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Culture, Culture, Product, Product
One area for improvement of MD-Staff is with the state licensing verifications. That is my biggest...
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Product
Compared to other vendors' products that we have used for credentialing, MD-Staff is the most user...
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Relationship
Anytime we have had to reach out to the vendor for support, they have gotten back to us immediately.
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Operations
Our implementation was very complicated, both on our end and on the ASM side. We had a lot of...
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Operations
Looking back, we could have done a better job of making sure that we understood everything from...
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Operations
Recently, on our peer review side, we discovered that one of the sections doesn't work in our...
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Operations
The initial training modules were really good. There was a boot camp with several modules. There...
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Operations
The training moving forward after the implementation was really difficult. I don't feel like I...
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Product
We thought that we could integrate other systems outside of our EMR, and that is not a possibility....
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Product
Once we have things figured out, the solution is easy. It just took a while to get to that point.
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Relationship, Product
We have had really great success with putting in tickets and getting immediate responses, and that...
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Loyalty, Relationship
The product was pulling in some data wrongly, so we put in a ticket. ASM said that the issue we were...
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Product
MD-Staff does certain verifications very well. It runs some of the verifications automatically, and...
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Product
There are some little things that I wish would work better. I can't run the license verification...
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Relationship
The vendor's support people are usually pretty prompt in terms of getting back to me.
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Product
ASM’s service and platform have been outstanding. Since going with the solution, running reports has...
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Operations
Going with MD-Staff was a very good transition for us, but we are small.
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Product
The integration with MD-Staff is very good for us because we are able to do the OIG, the DEA, and...
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Product
MD-Staff is internet based, so I am able to work at the office on the platform, and if I have to...
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Product
It is not possible to do historical reports. The reporting piece is good, but we can't go back and...
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Relationship, Product
ASM needs to be more readily compliant with NCQA requirements. The vendor is compliant, but they are...
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Relationship, Product
The bugs take forever to fix or just never get resolved.
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Relationship, Operations
The executive team is involved in the training.
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Product
We have had difficulties because the information is not considered global. We have been having...
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Product
There are a lot of areas in MD-Staff where the field is there but isn't open for us to use, so we...
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Relationship
ASM’s response time is quick. Normally, I get a response back within 24 hours saying that either the...
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Operations, Product
Sometimes there is a bit of a learning curve with the upgrades. I still need to wrap my head around...
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Relationship
ASM helps with what we need. We can speak to a technician almost immediately every time we call. The...
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Operations
The product's ease of use could be improved by breaking the training out into separate training...
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Loyalty, Product
We did demos for everything, and MD-Staff ended up being the product we selected. I recommend...
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Operations
Our implementation manager was absolutely phenomenal. When we started the project, we had something...
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Relationship
ASM’s support team is phenomenal. They are quick to respond, and if one of the support people can't...
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Operations
ASM offers training all the time. We can do the on-demand training or the live webinars.
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Relationship, Operations
ASM is not going to do everything. Clients have to be involved with the actual project themselves...
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Operations, Value
Maybe other privileging vendors offer this, but ASM has an annual user conference where we can learn...
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Relationship
Anytime that I have emailed ASM, I have gotten a prompt response, and the situation has been...
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Relationship
I don’t think anybody keeps all their promises. ASM works on things, and they try not to worry their...
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Operations, Product
The ease of use depends on how knowledgeable and computer savvy the end user is. If somebody doesn’t...
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Relationship, Product
I have been a little disappointed with a few things lately, but from the years that we have been...
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Relationship
By working directly with ASM, I have been satisfied. I am just not satisfied sometimes when I can't...
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Relationship
ASM follows up and tries to make sure that there is a solution to my issue. If not, the solution is...
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Product, Value
Like with any other database, nobody ever uses MD-Staff to its full capacity. We have yet to do that...
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Product
One of the things we like about MD-Staff is that we are allowed to grant the vendor permission to...
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Product, Value
I have a lot of experience with healthcare software. The thing I like about MD-Staff is that it...
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Product, Value
With MD-Staff, our application process is all automated, is online, and can be prepopulated with...
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Operations
The vendor has all kinds of videos available, and I watch them.
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Relationship
There are hiccups in MD-Staff every once in a while, but the vendor always works through them with us....
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Relationship
ASM is always available by phone to help us. They have always been great. They make sure outcomes...
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Product
We enjoy how quickly we can pull up the information and hold PDFs. I like that I can update...
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Product
I like the system very much. It works well for me. It is easy to use. Overall, MD-Staff is an...
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Product
Everything is outlined in MD-Staff properly. The product is not convoluted. The system is very...
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Relationship
We rarely have downtime. ASM gives plenty of notice if they have to take the product down. We get...
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Operations, Product
The software feels like Microsoft software, especially the drop-down menus. The system is very easy...
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Relationship
ASM has grown so much that the people who answer our phone calls aren’t as well versed in the...
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Relationship
The vendor’s support people don't hesitate to escalate things to the next tier if they can't...
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Product
I love that I can go to any computer and log in to MD-Staff. I don't have to be tied to a specific...
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Product
There are only a couple of things that ASM could improve on. For example, we can put in a patient's...
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Product
Sometimes the dropdown menus are a bit of a hassle. When we are trying to put something in, the...
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Relationship
Usually, when I call, the people are very helpful and join in so that they can see my screen and...
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Product
Whenever we are surveyed, the surveyors love that we can show them everything easily. Everything is...
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Relationship
Overall, I have been very happy with ASM, and their customer service has been great. Anytime we have...
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Product
The system is really comprehensive, and there are a lot of capabilities. Day in and day out, it is...
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Product
When we enter a group that all the providers are attached to, it would be nice to also have all of...
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Culture
ASM is more than willing to negotiate things. We were being charged for something, but we weren't...
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Operations, Product
We have access to MD-Staff Academy, which is user friendly, and we can access that whenever we want....
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Product
I love the accessibility of the product. Everything is on our screen at the click of a button. I can...
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Product
MD-Staff is user friendly. It is easy to enter and find information.
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Product
Right now, we can only download things to Excel. So it would be helpful if MD-Staff were compatible...
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Operations
During the implementation of MD-Staff, the customer service team was very engaging. We would express...
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Operations
Many parts of the platform are self-taught. ASM does provide training, but the training is very much...
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Relationship
Whenever I need something or can't figure out an issue, I can open a ticket, and the vendor’s team...
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Relationship
ASM tries to keep all of their promises. If they can't keep their promises, then they find solutions...
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Relationship
When we call the customer service team, they pick up to assist us on the first or second ring. If we...
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Product, Value
All of our locations are utilizing MD-Staff. The data feeds into our EMR, and that allows us to do...
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Loyalty
I would tell a friend or peer looking at MD-Staff that the product is definitely a good choice if...
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Product
We really like MD-Staff. However, it is pretty apparent that MD-Staff started off as a credentialing...
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Relationship, Product
The software is excellent; however, we can tell that the provider enrollment portion was added...
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Product
MD-Staff is very user friendly in terms of getting in and navigating the system, but ASM needs to...
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Loyalty, Relationship
ASM is very proactive. They push out updates when they streamline things or add new features. The...
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Relationship
ASM is a really great company. They haven't lost their core values. Sometimes companies get big and...
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Relationship
There are times when we need a quicker response to a problem that we are having than what we get...
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Loyalty, Relationship
Part of the reason ASM is such a leader in credentialing software is their willingness to listen to...
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Product
We get along well with what MD-Staff does for us. We are happy with the product. I haven’t heard of...
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Product
The thing ASM does well is the integration between their products. If a provider fills out an online...
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Relationship, Product
I have never had any problem with ASM. As far as the ease of use goes, MD-Staff is great. All of the...
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Operations
The only con is that some of the initial training that the vendor did was a little beyond us. The...
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Relationship
The support people have always been great every time I have called. Since COVID-19, everybody has...
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Operations, Product
MD-Staff is very customizable. I am not a very tech-savvy person, but the product has been very user...
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Product
The integrations between MD-Staff and our EMR work really well. We are really not having any issues,...
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Product
ASM needs to make MD-Staff a little more user friendly. We have the ability to add things in bulk,...
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Relationship
ASM tries to keep their promises. They are making a lot of progress in trying to help us solve our issues....
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Operations
There are different modules within MD-Staff where we can go to learn how to do something. That is...
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Relationship
In terms of support, I gave ASM grace early on during the pandemic. I thought that maybe they, like...
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Product
The vendor’s greatest weakness is probably integration with other facilities. For example, ASM is...
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Relationship, Product
I am a big advocate for MD-Staff. It is a great, well-rounded product. The ease of use is great. The...
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Product
I wish the vendor would put a little more thought into workflows for offices in obtaining...
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Relationship, Product
I feel that MD-Staff stays pretty current with the national trends we are seeing.
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Relationship, Operations
Sometimes MD-Staff is not intuitive when we try to set up a new report. However, whenever we call...
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Relationship
Typically, our problems are solved at the help desk level, so we rarely have to go to the executive...
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Product
MD-Staff is a clear and concise product. It is very user friendly on the front end. The only thing...
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Relationship
ASM has created a Facebook page where all of us users can chat. I am sure the vendor is monitoring...
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Product
There are a few functionalities that could be easier to work with. It would be nice if we could drag...
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Product, Value
We have been very happy with MD-Staff, and I would highly recommend it. It is a great credentialing...
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Relationship
When we don't know what to do or have an issue, the ASM service team is always very helpful in...
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Product
MD-Staff is our credentialing and privileging database. We are currently using it to put through new...
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Relationship, Operations
With any new implementation, anyone is going to find bugs. When we find bugs, ASM is willing to work...
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Operations
When we performed a recent upgrade to MD-Staff, the vendor’s people were great. We had a dedicated...
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Operations
When we onboard new staff members to our organization, there is a wonderful help section in MD-Staff...
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Product
There is some functionality that we would love for MD-Staff. If we could hardcode an individual's...
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Culture, Relationship
It is sometimes challenging to communicate with the vendor about what issues we are experiencing. We...
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Loyalty
MD-Staff is part of our long-term plans. It is the cheaper alternative to competing products. But if...
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Relationship
I am very surprised at the fact that when I call ASM, they are on the phone immediately. I don't...
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Operations
In terms of training, the only thing ASM could improve upon would be spending a little more time...
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Product
MD-Staff is very user-friendly. ASM is adding things all the time that improve our lives greatly, so...
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Relationship
A few of the ASM support people I have interacted with really took the time to make sure I...
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Product
Overall, MD-Staff is a good product. We can do a lot of sharing throughout our system and with our...
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Product
I get a little frustrated with MD-Staff because the product was initially developed as a...
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Relationship, Product
When we log into the system, we automatically see what the vendor is working on. When there is an...
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Relationship
When we request a feature enhancement from ASM, there should be some type of closure on that...
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Relationship, Operations
With upgrades, the emails the vendor sends out are great tools to let us know things are going forward....
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Product, Value
A benefit of the solution is being able to use the database on the computer. Having everything in...
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Operations
Our implementation went well. The vendor's support team has always been available. The training was...
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Relationship, Operations
ASM’s user group meeting is always in Las Vegas, and not everyone can travel to Las Vegas or has an...
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Product
If anyone was looking for a platform that could help augment processes and include improvements to...
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Product, Value
MD-Staff is the best of all the credentialing software out there. The creators had the end user in...
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Product
The functionality that we have in MD-Staff is the ability to set triggered or scheduled messages...
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Value
There are certain add-ons for the product that cost extra, but there is no charge for any type of...
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Operations
The vendor’s initial training was wonderful, and our project manager was great. When we were looking...
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Product
The vendor has been the forerunner as far as the integration of different technologies goes. The...
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Relationship
The crux of my issue is that ASM needs to improve communications to end users in general. For...
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Operations, Product
When new upgrades happen, ASM doesn’t inform their end users at all. We are used to using the...
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Relationship, Operations
Many people keep ASM as their vendor because the product is easy to use. I have a general computer...
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Relationship
Although I am not so happy with the execution of things, I give ASM credit for trying to get a feel...
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Operations, Value
I am a person that takes the time to set up any new feature ASM offers. But I sometimes feel like...
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Product
MD-Staff itself is very user friendly, and I feel like the vendor updates their software often. That...
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Operations
The help area for MD-Staff is very easy to follow. I like that the help area even includes comments...
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Relationship
ASM’s support team is always very helpful. Whenever we call, they are knowledgeable. Even if we send...
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Relationship
ASM will send emails if they have gotten alerts that something is not necessarily working correctly...
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Culture, Relationship, Value
I would probably look at other solutions a little more deeply than what we did originally. The...
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Operations
I have been able to reach out to ASM’s help desk about a lot of things. But when ASM came on-site,...
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Operations, Value
MD-Staff has significantly helped us with our organization because we used strictly paper before we...
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Product
We haven't been able to integrate MD-Staff with anything.
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Relationship
In the beginning, we worked very closely with someone in ASM’s leadership. But since then, that...
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Value
ASM doesn’t charge for much. We had a concern recently when they tried to charge us for something...
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Loyalty
MD-Staff is working for us. There are still some functionalities we have not implemented, and we are...
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Relationship, Operations, Product
It was difficult to learn how to run reports in MD-Staff. We still have some issues running reports....
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Relationship, Operations
Sometimes ASM’s IT help desk team is pretty slow. I think the issue is with new staff members...
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Culture
I had specific requirements when looking for a product, and we were told that certain features were...
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Loyalty, Relationship, Product
I need to see ASM step up and make some improvements from a payer enrollment and facility...
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Operations
Our biggest challenge with MD-Staff’s implementation has been with the go-live process. We are...
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Operations
All of ASM’s training is online. There is very little one-on-one training.
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