MD-Staff Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
Our implementation went as well as it could have, but we still have some outstanding items that we...
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Product
We are having some slow glitches in the product.
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Loyalty, Product
I like the solution's reporting feature, and it is super powerful in that it can get us what we want...
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Operations
The vendor's training is good because I can call them anytime.
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Operations, Product
MD-Staff overall works very well. It has efficient workflows, and it is very user friendly and...
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Relationship
I love that ASM is very responsive to their clients. We can put in requests for potential upgrade...
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Product
MD-Staff is excellent. The design and reliability of the product are good, and I have the ability to...
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Product
I would like to see improvement in terms of scanning things directly into MD-Staff. Right now, we...
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Relationship
I like that everything I need is right at hand and that ASM is there to support us, and I just...
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Value
The vendor is actually very good about not charging for every little thing. They don't...
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Product
The only thing the vendor needs to improve is the proctoring section of the app. It doesn't...
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Operations, Product
The number-one highlight of the system is the ease of using it. It is very intuitive. I think it is...
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Loyalty
The product is definitely in our long-term plans because we really like it. We are very invested in...
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Product
The app portion of the MD-Staff software is very user friendly, and I like how it works. However,...
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Relationship
Support is a big challenge in any company because the help desk people are entry level more often...
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Relationship, Product
MD-Staff has a feature request area. It is in the software where we can submit things. They are...
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Loyalty
We figure out how to make MD-Staff work for us and get what we need. We are limited to how fast we...
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Relationship
A couple of years ago, ASM came out with credentialing on the iPad, and I just wonder who is sitting...
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Value
MD-Staff is the most expensive product on the market. People I have networked with have told me they...
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Relationship
We have a customer success person assigned to us, and I really like them. This individual is super...
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Relationship, Operations
I attend the user conferences regularly, and there are promises made by ASM that things are going to...
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Relationship
I like ASM’s user conference that they offer every year. I think it is important to bring people out...
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Loyalty, Product
We brought in MD-Staff as part of our goal to align all of our hospital sites. The number-one thing...
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Loyalty
We are still working on moving another part of our organization to MD-Staff and merging it. We have...
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Value
I am not aware of any hidden changes in the system or anything like that. I am not on the money side...
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Operations
We haven't done any recent upgrades, but our implementation when we first brought MD-Staff on was...
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Operations
I would like more hands-on training from ASM. Every software company has self-learn training, but to...
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Relationship
ASM is always upgrading. Their service is very good, and they are very helpful overall. MD-Staff is...
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Product
The product is easy to use because it is Microsoft Word–based, and we can create a report in...
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Relationship
The biggest benefit of ASM is their service. Anytime we call, we get a live person, and that is...
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Culture, Relationship
If we talk to an ASM tech person on the phone, it is rare that they don't fully understand what we...
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Product
The auditing piece of the product is newly developed. We do audits all the time, and having that...
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Product
All of the accreditation surveyors I work with are really impressed with MD-Staff in terms of how...
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Relationship
The vendor really stays on top of things. If the vendor has produced an upgrade, and they find that...
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Loyalty, Value
I would absolutely buy this product again. I did a lot of research before we purchased the program,...
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Relationship
The vendor absolutely keeps their promises. They are always open to feature requests; if there is...
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Operations
The go-live process was beautiful because the vendor uploaded all of the privilege forms that we...
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Product
We use MD-Staff for anything in our medical staff office that goes down. For example, if a provider...
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Value
ASM charges more than our previous vendor did, and we felt like we had more control in our previous...
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Relationship
When we add an enhancement to the system, ASM will call us back about it and follow up. ASM has...
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Operations
I like the way ASM structures their implementations. Users get assigned an implementation manager...
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Product
The vendor is pretty up to speed on their technology advances and what their system can do in terms...
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Relationship
The vendor's support is amazing. There are a couple of ways to contact the vendor. They typically...
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Loyalty
We chose ASM because we felt that their product was a powerful tool that would meet our needs.
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Operations
The MD-Staff implementation was one of the smoothest projects we have executed. The vendor's project...
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Culture, Value
I am happy to say that ASM doesn't charge us anything more than a flat fee. I like that they don't...
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Product
The automation in MD-Staff is really nice. We can check the license verifications on the web instead...
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Operations
When we implemented the system, it was very difficult to sort data in it. I am still behind on that...
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Relationship, Operations
I went to a conference a couple of years ago. At that conference, ASM's executive team was too busy,...
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Operations
MD-Staff has a lot of features, but I don't use those features a lot because there is a lot of data...
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Loyalty
The only reason we may not use MD-Staff over the next three to five years is that our parent company...
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Product
MD-Staff has been a valuable database and software system. We are hoping that ASM keeps the quality...
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Relationship
The product and ongoing support are excellent. The system is user friendly.
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Loyalty
I have MD-Staff here, but when another organization took over, some things moved. I got to keep...
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Operations
I have had no issues with implementation services and upgrades. The vendor just did an upgrade, and...
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Product
The product works with the virtual engagement activites and the board search and all that. It also...
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Product, Value
I love MD-Staff. I always have. I will likely recommend this system to a peer. I can honestly say it...
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Product
The recent update of MD-Staff brought us a passport where we can put in an NPI number and have the...
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Product
I would change something so that our state licenses could be verified with MD-Staff rather than...
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Operations, Product, Value
The product gives me what I need for my job, and it takes a lot of the tedious work out of what I...
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Relationship
I like to push the limits of what I can use a system for, so I am always asking for ways to do...
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Culture, Value
I don't hear about any additional costs for things that we have asked for from the vendor, but we...
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Operations
I am okay with the vendor's implementation services. The vendor came out to us during our initial...
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Loyalty, Product
The vendor is doing things that I never thought they could do. Coming up with a social security...
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Relationship
When we contact the vendor's support people, we sometimes get knowledgeable people helping us. We...
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Relationship
When we are attempting to onboard additional facilities, we are told that they will be onboarded...
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Product
There really haven't been any changes with ASM. We continue to use the software on a day-to-day...
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Relationship
ASM provides decent support. The only recommendation I can make is that for a facility as large as...
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Relationship
ASM is a very good vendor. I wouldn't say they are a partner because partners work collaboratively,...
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Relationship, Product
I have not seen a regular cadence of updates. I do know when they happen because there is always...
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Operations
The training that ASM does is all self-guided. They could afford to offer more individual training,...
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Operations, Product
The MD-Staff software is so user friendly. It's so easy. People don't even need a training session....
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Relationship, Product
I would like to have a way for the MD-Staff software to email me when a provider has gone in and...
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Loyalty, Product
Things with ASM are going great. There is a lot of MD-Staff that we don't utilize, unfortunately. We...
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Relationship
ASM does well with their customer service. They respond immediately when I submit a ticket or call...
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Relationship, Product
There is a help tool where I can look for things. I can see whether someone else in the country has...
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Operations
For those who joined after the implementation, there is a lack of training. When I call with...
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Product
There haven't been many changes to the system recently. ASM's delivery of technology is not as quick...
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Culture, Value
Sometimes the vendor will tell us that there is an additional charge if we do things a certain way,...
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Culture
The vendor doesn't keep all their promises, but I don't think anybody does. Some of the...
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Loyalty, Product
The product's interface is very userfriendly and self-explanatory. We can navigate through it...
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Relationship
The vendor is more reactive than proactive. I have a ticket in with MD-Staff for a problem that I...
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Relationship
I love the vendor's support team. They are great people. And the vendor's recent upgrade process was...
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Product, Value
MD-Staff has been a great fit for our organization. Anything above a paper process is amazing. The...
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Operations
Our training was not good, and I think that was due to our particular trainer. MD-Staff’s online...
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Relationship
The vendor's support team is great. They get back to us on the same day or the next day. I haven't...
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Product
MD-Staff is very user friendly and intuitive. I have used quite a few different platforms, and...
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Product, Value
The system has met our needs for several areas in the credentialing world that we manage, and we...
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Product
The managed care module in MD-Staff could use some strengthening. What the vendor has now is great,...
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