MD-Staff Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
We cannot currently do any of our state verification through MD-Staff because our state upgraded...
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Product
The dashboard in MD-Staff looks good. It is easy to use the basic summaries, and I like the way that...
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Loyalty
We did a review of our credentialing and decided that we wanted to stay with MD-Staff and keep our...
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Relationship, Product
There are little glitches that happen. The vendor could be better by knowing the glitches that could...
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Product
What the vendor does that drives the most efficiency is send out applications and import the whole...
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Operations
Some of our clinicians are not technical. They don't work in the software that much, so that is why...
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Relationship
The support is excellent. The product meets my needs. I wish I had more time to learn it so I could...
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Product
We recently went to an electronic reappointment with MD-Staff. We are still working through a couple...
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Product
Some of our practices bottle-feed their physicians and get many paper applications. They fill them...
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Product
MD-Staff automatically verifies when expirations are coming up, and it creates efficiency for us. We...
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Relationship
I support ASM 100%. At conferences, I tell people who have different programs how much we use...
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Relationship, Operations
ASM provides support whenever we need it. They are always available to walk us through new...
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Relationship, Operations, Product
We converted to a new verification source. That has been a learning experience for my staff members...
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Relationship
ASM will resolve problems when we place a call unless the issue is really difficult. Then, they have...
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Product
One improvement that we would like to see that has been requested and slated for a future upgrade is...
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Product, Value
Having everything in one system definitely helps us drive efficiency and automation. When we do...
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Relationship
I like everything about MD-Staff. ASM provides a great product. They listen to their customers and...
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Relationship
We can go to ASM’s support website and see different people suggesting new features or products....
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Relationship
ASM is such a large company that we don't get a whole lot of interaction or feedback. We are...
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Loyalty, Product, Value
MD-Staff drives the most efficiency with appointment status tracking, automated prime source...
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Culture, Value
ASM has multiple products. We can tell the model is built based on different features, but we have...
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Product, Value
ASM has a lot of things we are implementing, including Aiva, the little robot that lives in...
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Product
We have some issues because we are so large; when we first launched, a lot of things seemed specific...
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Relationship
ASM is proactive if we ask them to be proactive. We can request an assessment on overall processes...
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Relationship
ASM is consistently improving. They have very good customer service. I can get them whenever there...
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Relationship
We struggled with ASM's support people when we were self-hosted. They couldn't see our system, and...
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Operations
Enterprise clients are offered certain perks. ASM offers a few hours of training per quarter and a...
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Relationship, Operations, Product
There are so many different places that we can put notes, and we have to know where to look because...
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Product
We utilize the software to manage more than just initial appointments and reappointments in...
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Relationship, Value
ASM’s customer service is what drives the most efficiency. Usually, if I have anything, it is a lot...
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Relationship, Product
In the past, I used a different solution where I could run all the different reports and change the...
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Relationship
ASM's customer support is excellent. Every person that answers their phones is extremely helpful. At...
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Operations, Product
It could be a little easier to write reports in MD-Staff, but I don't do that all that often. It is...
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Product
I would really sing MD-Staff's praises. I belong to a group where if other providers say they are...
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Loyalty
I am not sure whether ASM is planning on using AI in MD-Staff, but ASM seems to be right up top with...
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Operations
MD-Staff is efficient, intuitive, and easy to use. I worked with another solution at another...
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Culture, Value
ASM does a pretty good job of avoiding charging us for every little thing. ASM will get us once in a...
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Operations, Product
ASM does automatic license verifications. We have to use less manpower, and there is less manual...
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Relationship, Operations
Trying to build one's own ad hoc report for something in MD-Staff is a little challenging if that...
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Relationship, Operations
I want to give a shout-out to the ASM person who was my implementation manager several years ago;...
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Operations, Product
I have been extremely happy with MD-Staff. In the beginning, there were some growing pains, and the...
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Relationship
ASM’s customer service is fantastic, so we work through issues. If something comes up and we are...
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Product
MD-Staff is integrated with our Epic solution, and we are trying to interface with some other...
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Operations
There is a lot of training from ASM. They have live webinars, self-led training, and discussion...
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Value
MD-Staff is pricey, but everything is so automated that we don't have to employ more credentialing...
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Product
I have worked on a lot of credentialing systems in my career, and MD-Staff is just super...
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Product
We send so much stuff out electronically that we used to have to fax or mail out, but MD-Staff has...
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Culture, Loyalty
We went to the MD-Staff users conference, and ASM talked about what is coming up. The things they...
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Relationship, Product
From time to time, there are glitches when MD-Staff gets upgraded. In those situations, ASM says...
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Operations, Product
The hardest thing is that we just went to MD-App a few years ago to centralize things. Prior to...
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Product
Probably one of our biggest benefits from using MD-Staff is going to a fully electronic system and...
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Relationship, Operations
In relation to ongoing training, ASM does have a lot of information available online and on their...
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Relationship, Product
ASM does not keep all promises. One of the big selling items all software programs for credentialing...
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Product
MD-Staff rates highly for integration. We do an HL7 export, so MD-Staff can go to multiple software...
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Operations, Product
We really have to get into the software and learn it, and there is a lot to learn with MD-Staff....
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Culture, Value
It is mostly true that ASM avoids charging for every little thing. There are some things that we are...
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Relationship, Operations
After implementing MD-Staff, there has been no change in the number of spreadsheets we use. I wish...
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Relationship
As far as I know, we don't get any communication from ASM's side; I know I don't get communication...
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Loyalty
We had some of our staff attend the MD-Staff user conference recently, and they were very excited...
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Loyalty, Relationship
We are working with ASM on an integration, and that is going pretty well. We don't really get...
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Relationship
MD-Staff is very user-friendly, and ASM's customer service is top-notch. A lot of the stuff is...
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Operations
We don't really have to do much follow-up with ASM in terms of training, but when we do, ASM is...
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Relationship
In the beginning, things were a little rough. I think ASM actually had to redo everything because...
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Relationship, Operations
ASM's support is very helpful, whether it be the online manual or calling the live support team....
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Product
What drives the most efficiency for me is the verification process; we don't have to manually send...
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Loyalty
I would absolutely buy MD-Staff again. We want to keep it, and that is our plan. We haven't been...
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Relationship
ASM has great support. They work hard to help us and close or escalate tickets. When I open a...
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Loyalty
If another organization were to reach out and say that they were software shopping, I would tell...
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Value
I am not privy to how much MD-Staff costs, but I know that we won't get charged extra on what we...
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Operations
ASM has great online training. They even have an MD-Staff academy. ASM has a lot of resources for...
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Loyalty, Operations, Product
ASM just unveiled some new items for MD-Staff. I was recently at a conference, and MD-Staff did a...
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Loyalty, Product
The MD-Staff solution offers everything that we need to achieve our current goals. I don't know that...
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Product
MD-Staff is probably one of the most user-friendly credentialing options for the processor and...
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Product
Our physicians log in to use the virtual committee piece of MD-Staff and the system's app. They...
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Product
We haven't completely eliminated spreadsheets because we have a bit of an old-school team that still...
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Relationship
ASM has a help menu that is prioritized by getting voted up. So if a user puts an enhancement out...
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Product, Value
I can measure anything in MD-Staff. I can look out there and see exactly what every credentialing...
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Loyalty, Relationship
ASM is always looking for new technology. They are very receptive to our needs, and they are looking...
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Relationship
If an organization calls ASM's support, the support people will get them an answer right away....
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Product
Our integration for managed care was a little rough and took longer than we wanted it to. That was...
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Relationship
We have a liaison at ASM that meets with us, hears us, and understands us. That person is always...
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Operations, Product
Our problem with MD-Staff was that our security people were very nervous when we went on it, so we...
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Operations, Product
MD-Staff is easy to use. It is a very user-friendly system. It is very easy to set up ongoing...
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Product
From a credentialing standpoint, we are using as much automation as we can through MD-Staff because...
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Relationship
ASM continues to look ahead. We have a liaison who we meet with. We also have a group of like-sized...
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Product, Value
The integration that MD-Staff allows us to have with Epic's systems and another program saves us...
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Product, Value
MD-Staff drives efficiency by automating everything, like applications and Pronto. We are now using...
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Product
I would like to see more managerial reports in MD-Staff. MD-Staff is a provider-driven application....
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Relationship, Product
MD-Staff is easy to use with the exception of state-mandated applications. There is some extra...
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Loyalty, Relationship
I love every member of ASM's support team. Those people are wonderful. They resolve issues with one...
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Operations
We need more education for physicians on how to put things into MD-Staff. There is no training...
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Relationship, Operations
Like with any upgrades, there are always flaws and issues, and we are great at finding them. ASM is...
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Product
I have had a number of new people start using MD-Staff who say that this is probably one of the most...
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Loyalty, Value
MD-Staff really does not have a good Emergency Medical Treatment and Labor Act cost schedule. Also,...
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Relationship
ASM has been really good at being on the cutting edge. They try to make sure that we are up-to-date...
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Relationship
I have always had a great relationship with one of the people from ASM. Our sales representative has...
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Relationship
Part of the issue I have with emailing ASM for support is an issue on our side. Everything that gets...
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Product, Value
Being able to email within our system and keep everything within MD-Staff is what drives the most...
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Operations, Product
The online portal is not as user-friendly from the provider side. We can't just log in and send an...
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Operations
When there are new training modules that come out, they aren't right in our face. There could maybe...
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Loyalty, Value
We picked MD-Staff specifically for the cost. ASM had modules inside of MD-Staff, but with some of...
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Relationship
ASM supports us when there are bugs because they also now offer something for customer success....
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Product
ASM does offer the HL7 feature for interoperability, and we use that with our EMR. Because of that,...
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Product
I can't recall a time when MD-Staff has ever been down. Maybe we were down once and couldn't get...
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Loyalty, Product
There is talk about AI features and things like that from ASM, and that is nice. We have been to...
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Product, Value
Turnaround times are our biggest driving factor in measuring whether we are getting what we expect...
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Operations
ASM has tons of online modules for training. In this day and age, everybody is kind of doing things...
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Relationship
ASM is willing to do Zoom calls and stuff like that for support, so that is pretty standard. Most of...
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Relationship
ASM does send out some information occasionally about new features and things like that. They also...
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Relationship
MD-Staff is a very helpful tool. One good point to mention about ASM is their support. Anytime we...
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Loyalty, Product
One thing that is frustrating with MD-Staff is that we will begin to use a new feature or a new way...
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Product
We have some additional needs on our managed care side that aren't being met. Some of those needs...
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Operations
I am in love with MD-Staff, and I have no qualms about saying that. The vendor has excellent...
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Operations
The system has a learning curve, and some of our training for a period of time may have stopped. We...
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Relationship, Product
We report occasional breaks and issues. For example, our HL7 interface will occasionally have some...
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Relationship
For a little while, there was a lag in the response times for the vendor's web support. The phones...
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Product
My advice to someone looking at MD-Staff would be that they need to know the basics. However, if...
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Relationship, Operations
I used to be on a first-name basis with all of the vendor's support people. Now, all of those...
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Loyalty, Product
We would buy MD-Staff again because of its intuitive programming, ease of use, dedicated training,...
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Relationship
ASM has had a huge growth expansion, and there are some growing pains with that where something was...
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Relationship, Operations
ASM is very forward-thinking with their user groups, conferences, and abilities to schedule training...
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Relationship
ASM has really stayed ahead of the curve with the technology they provide and their relationship...
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Product
MD-Staff's security part could be improved. I give access to other users and then try to set up...
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Relationship
ASM does everything they can to keep their promises. For the most part, when we put in a feature...
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Loyalty, Relationship
We stay with ASM because of our long history with them. They also work for our geographical area. We...
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Loyalty, Operations
There are always things that could be improved with ASM's training, but ASM has a separate site that...
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Relationship
I can still call ASM’s customer support team for help when I can’t navigate around their articles....
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Product
I don't spend time looking at dashboards or messages from the software tool. I want to jump right...
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Relationship
I like ASM’s customer support and the ability to open a ticket. They stay with us to the bitter end...
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Operations
When I was new to MD-Staff, having the software platform already up and running was very beneficial....
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Relationship
What really sets MD-Staff apart is our ability to conduct the credentialing process from start to...
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Loyalty, Relationship, Value
With MD-Staff, we are able to turn files around in less than 30 days. That means that from the...
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Product
We run audit reports in MD-Staff on a daily basis. We look at data entry, and the reports that we...
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Relationship, Value
ASM drives efficiency by focusing on one-stop shopping from start to finish. From the minute we send...
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Loyalty
I’m being forced to stop using MD-Staff because we were purchased by a larger organization that uses...
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Relationship
ASM is flexible with wanting to keep us on as a client. Anytime I need any help from the help desk,...
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Value
If someone were considering MD-Staff, I would tell them to be ready to have their expectations...
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Loyalty, Product
There are things I want changed in MD-Staff. We are starting to use the email function in MD-Staff....
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Operations
The initial training for MD-Staff was amazing, but ongoing training is where ASM is losing us a...
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Product
ASM changed our summary page. Previously, no matter who the provider was, everything was in the same...
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Culture, Value
MD-Stat is a module for MD-Staff, and it costs an exorbitant amount of money. The amount I was...
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Product
The solution doesn't eliminate spreadsheets, but it is a tool that allows me to run them from the...
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Relationship
I can call ASM’s customer service line at any time. Lately, there have been some challenges when we...
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Loyalty, Product
I wanted the whole health system, which is multiple facilities, to use MD-Staff. I pushed very hard...
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Loyalty, Relationship, Product
The product is user-friendly. We pull up a provider and find anything we want, like reports. I have...
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Operations
ASM has worked very closely with us so far on the new integration. They have a training academy,...
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Operations
Overall, I’m very satisfied. I like how the vendor keeps implementing process improvements and...
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Operations, Product
Resetting providers' passwords has been the main problem. I went to an ASM conference, and that was...
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Product
We utilize everything within MD-Staff that has automation. We use the Aiva cycles and the...
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Operations, Product
With the upgrade process, there is always some sort of little glitch that happens, and we don't know...
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Relationship, Operations, Product
MD-Staff is an awesome software system. There is a lot of very helpful automation to make the...
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Operations
We have added modules a few times. We have brought on different facilities a few times. We didn't...
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Culture, Relationship
I called ASM's support people for a certain issue, and they couldn't figure it out. They had me put...
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Loyalty
We have had MD-Staff in place at a few locations for many years, and we are now transitioning the...
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Relationship
Sometimes we don't get prompt responses from ASM’s support team via phone. Sometimes it feels like...
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Product
There was a learning curve for the clinicians, but the clinicians have become used to MD-Staff. It...
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Operations
I know ASM puts the information out there that we are supposed to read. I am just a show-it-to-me,...
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Loyalty, Product
ASM is always looking to the future. They are looking for best practices and ways to create...
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Value
When ASM does charge us, it is because we have made a choice to accept that. A nice thing about them...
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Operations
ASM has done a lot of great things with training. They have made some classes that allow people to...
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Relationship, Operations
We have another conference coming up, and ASM works with their larger organizations. I go to the...
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Relationship
ASM is way ahead of us. Our type of facility is very different than other hospitals, and we have...
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Loyalty, Relationship
ASM has a system where we can go in and authorize any updates to be done automatically so that we...
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Product
MD-Staff does everything they say they will. We use a lot of the data out of MD-Staff for tracking...
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Value
I recommend MD-Staff all the time. I have been using MD-Staff for years. I was asked to look at some...
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Operations, Product
We have people who fly through MD-Staff and think it is great, and then we have a few who are not...
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Value
The product might be a little expensive compared to some other products, but the cost is pretty reasonable....
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Relationship
The vendor's support is always responsive. If they can't fix an issue, they put us to the next level...
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Product
We have to click on the application to see the attestation questions that are asked on the...
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Relationship
The vendor is very quick to respond. We submit tickets for questions, and within an hour or so, they...
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Relationship
The vendor does a good job of being proactive. Every facility is different, so it is hard to meet...
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Operations
The vendor's training could be improved. Some of the things are old out on their help center. So...
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Product, Value
What the vendor provides that drives the most efficiency for us is the automation of primary source...
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Product, Value
MD-Staff does continuous verification of all the credentials. It isn't something we have to worry...
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Operations
MD-Staff isn't always intuitive, so users do need to know the software. It is not like someone can...
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Product
I wish the reports were a little easier to run in MD-Staff, and I wish I could do custom reports....
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Product
The most efficient thing about the system for us is that there are several items that run...
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Product
I would like alerts to stand out more in MD-Staff when we need to have a hard stop in place or need...
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Loyalty, Product
My favorite thing about MD-Staff is the overall functionality of the product. I love how many pieces...
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Operations, Product
MD-Staff could definitely be a little more user friendly for the masses. There is so much...
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Relationship
Every now and then, we will come across something that is out of the norm, and when we submit...
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Operations
Our implementation went as well as it could have, but we still have some outstanding items that we...
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Product
We are having some slow glitches in the product.
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Loyalty, Product
I like the solution's reporting feature, and it is super powerful in that it can get us what we want...
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Operations
The vendor's training is good because I can call them anytime.
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Operations, Product
MD-Staff overall works very well. It has efficient workflows, and it is very user friendly and...
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Relationship
I love that ASM is very responsive to their clients. We can put in requests for potential upgrade...
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Product
MD-Staff is excellent. The design and reliability of the product are good, and I have the ability to...
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Product
I would like to see improvement in terms of scanning things directly into MD-Staff. Right now, we...
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