MD-Staff Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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Analyst/Coordinator

Product

We cannot currently do any of our state verification through MD-Staff because our state upgraded...

Jul 2025
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Analyst/Coordinator

Product

The dashboard in MD-Staff looks good. It is easy to use the basic summaries, and I like the way that...

Jul 2025
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Analyst/Coordinator

Loyalty

We did a review of our credentialing and decided that we wanted to stay with MD-Staff and keep our...

Jul 2025
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Analyst/Coordinator

Relationship, Product

There are little glitches that happen. The vendor could be better by knowing the glitches that could...

Jun 2025
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Analyst/Coordinator

Product

What the vendor does that drives the most efficiency is send out applications and import the whole...

Jun 2025
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Analyst/Coordinator

Operations

Some of our clinicians are not technical. They don't work in the software that much, so that is why...

Jun 2025
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Analyst/Coordinator

Relationship

The support is excellent. The product meets my needs. I wish I had more time to learn it so I could...

Jun 2025
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Director

Product

We recently went to an electronic reappointment with MD-Staff. We are still working through a couple...

Jun 2025
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Director

Product

Some of our practices bottle-feed their physicians and get many paper applications. They fill them...

Jun 2025
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Director

Product

MD-Staff automatically verifies when expirations are coming up, and it creates efficiency for us. We...

Jun 2025
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Director

Relationship

I support ASM 100%. At conferences, I tell people who have different programs how much we use...

Jun 2025
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Director

Relationship, Operations

ASM provides support whenever we need it. They are always available to walk us through new...

Jun 2025
||
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Director

Relationship, Operations, Product

We converted to a new verification source. That has been a learning experience for my staff members...

Jun 2025
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Director

Relationship

ASM will resolve problems when we place a call unless the issue is really difficult. Then, they have...

Jun 2025
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Director

Product

One improvement that we would like to see that has been requested and slated for a future upgrade is...

Jun 2025
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Director

Product, Value

Having everything in one system definitely helps us drive efficiency and automation. When we do...

Jun 2025
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Director

Relationship

I like everything about MD-Staff. ASM provides a great product. They listen to their customers and...

Jun 2025
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VP/Other Executive

Relationship

We can go to ASM’s support website and see different people suggesting new features or products....

Jun 2025
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VP/Other Executive

Relationship

ASM is such a large company that we don't get a whole lot of interaction or feedback. We are...

Jun 2025
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VP/Other Executive

Loyalty, Product, Value

MD-Staff drives the most efficiency with appointment status tracking, automated prime source...

Jun 2025
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VP/Other Executive

Culture, Value

ASM has multiple products. We can tell the model is built based on different features, but we have...

Jun 2025
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Analyst/Coordinator

Product, Value

ASM has a lot of things we are implementing, including Aiva, the little robot that lives in...

Jun 2025
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Analyst/Coordinator

Product

We have some issues because we are so large; when we first launched, a lot of things seemed specific...

Jun 2025
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Analyst/Coordinator

Relationship

ASM is proactive if we ask them to be proactive. We can request an assessment on overall processes...

Jun 2025
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Analyst/Coordinator

Relationship

ASM is consistently improving. They have very good customer service. I can get them whenever there...

Jun 2025
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Analyst/Coordinator

Relationship

We struggled with ASM's support people when we were self-hosted. They couldn't see our system, and...

Jun 2025
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Analyst/Coordinator

Operations

Enterprise clients are offered certain perks. ASM offers a few hours of training per quarter and a...

Jun 2025
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Manager

Relationship, Operations, Product

There are so many different places that we can put notes, and we have to know where to look because...

May 2025
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Manager

Product

We utilize the software to manage more than just initial appointments and reappointments in...

May 2025
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Manager

Relationship, Value

ASM’s customer service is what drives the most efficiency. Usually, if I have anything, it is a lot...

May 2025
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Manager

Relationship, Product

In the past, I used a different solution where I could run all the different reports and change the...

May 2025
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Manager

Relationship

ASM's customer support is excellent. Every person that answers their phones is extremely helpful. At...

Apr 2025
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Manager

Operations, Product

It could be a little easier to write reports in MD-Staff, but I don't do that all that often. It is...

Apr 2025
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Manager

Product

I would really sing MD-Staff's praises. I belong to a group where if other providers say they are...

Apr 2025
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Manager

Loyalty

I am not sure whether ASM is planning on using AI in MD-Staff, but ASM seems to be right up top with...

Apr 2025
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Manager

Operations

MD-Staff is efficient, intuitive, and easy to use. I worked with another solution at another...

Apr 2025
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Manager

Culture, Value

ASM does a pretty good job of avoiding charging us for every little thing. ASM will get us once in a...

Apr 2025
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Manager

Operations, Product

ASM does automatic license verifications. We have to use less manpower, and there is less manual...

Apr 2025
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Manager

Relationship, Operations

Trying to build one's own ad hoc report for something in MD-Staff is a little challenging if that...

Apr 2025
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Manager

Relationship, Operations

I want to give a shout-out to the ASM person who was my implementation manager several years ago;...

Apr 2025
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Analyst/Coordinator

Operations, Product

I have been extremely happy with MD-Staff. In the beginning, there were some growing pains, and the...

Apr 2025
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Manager

Relationship

ASM’s customer service is fantastic, so we work through issues. If something comes up and we are...

Apr 2025
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Manager

Product

MD-Staff is integrated with our Epic solution, and we are trying to interface with some other...

Apr 2025
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Manager

Operations

There is a lot of training from ASM. They have live webinars, self-led training, and discussion...

Apr 2025
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Manager

Value

MD-Staff is pricey, but everything is so automated that we don't have to employ more credentialing...

Apr 2025
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Manager

Product

I have worked on a lot of credentialing systems in my career, and MD-Staff is just super...

Apr 2025
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Manager

Product

We send so much stuff out electronically that we used to have to fax or mail out, but MD-Staff has...

Apr 2025
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Manager

Culture, Loyalty

We went to the MD-Staff users conference, and ASM talked about what is coming up. The things they...

Apr 2025
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Manager

Relationship, Product

From time to time, there are glitches when MD-Staff gets upgraded. In those situations, ASM says...

Apr 2025
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Manager

Operations, Product

The hardest thing is that we just went to MD-App a few years ago to centralize things. Prior to...

Apr 2025
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Manager

Product

Probably one of our biggest benefits from using MD-Staff is going to a fully electronic system and...

Apr 2025
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Manager

Relationship, Operations

In relation to ongoing training, ASM does have a lot of information available online and on their...

Apr 2025
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Manager

Relationship, Product

ASM does not keep all promises. One of the big selling items all software programs for credentialing...

Apr 2025
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Manager

Product

MD-Staff rates highly for integration. We do an HL7 export, so MD-Staff can go to multiple software...

Apr 2025
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Manager

Operations, Product

We really have to get into the software and learn it, and there is a lot to learn with MD-Staff....

Apr 2025
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Manager

Culture, Value

It is mostly true that ASM avoids charging for every little thing. There are some things that we are...

Apr 2025
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Manager

Relationship, Operations

After implementing MD-Staff, there has been no change in the number of spreadsheets we use. I wish...

Apr 2025
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Manager

Relationship

As far as I know, we don't get any communication from ASM's side; I know I don't get communication...

Apr 2025
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Manager

Loyalty

We had some of our staff attend the MD-Staff user conference recently, and they were very excited...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

We are working with ASM on an integration, and that is going pretty well. We don't really get...

Apr 2025
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Analyst/Coordinator

Relationship

MD-Staff is very user-friendly, and ASM's customer service is top-notch. A lot of the stuff is...

Apr 2025
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Analyst/Coordinator

Operations

We don't really have to do much follow-up with ASM in terms of training, but when we do, ASM is...

Apr 2025
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Analyst/Coordinator

Relationship

In the beginning, things were a little rough. I think ASM actually had to redo everything because...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

ASM's support is very helpful, whether it be the online manual or calling the live support team....

Apr 2025
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Analyst/Coordinator

Product

What drives the most efficiency for me is the verification process; we don't have to manually send...

Apr 2025
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Analyst/Coordinator

Loyalty

I would absolutely buy MD-Staff again. We want to keep it, and that is our plan. We haven't been...

Apr 2025
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Analyst/Coordinator

Relationship

ASM has great support. They work hard to help us and close or escalate tickets. When I open a...

Apr 2025
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Analyst/Coordinator

Loyalty

If another organization were to reach out and say that they were software shopping, I would tell...

Apr 2025
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Analyst/Coordinator

Value

I am not privy to how much MD-Staff costs, but I know that we won't get charged extra on what we...

Apr 2025
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Analyst/Coordinator

Operations

ASM has great online training. They even have an MD-Staff academy. ASM has a lot of resources for...

Apr 2025
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Analyst/Coordinator

Loyalty, Operations, Product

ASM just unveiled some new items for MD-Staff. I was recently at a conference, and MD-Staff did a...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

The MD-Staff solution offers everything that we need to achieve our current goals. I don't know that...

Apr 2025
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Analyst/Coordinator

Product

MD-Staff is probably one of the most user-friendly credentialing options for the processor and...

Apr 2025
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Director

Product

Our physicians log in to use the virtual committee piece of MD-Staff and the system's app. They...

Apr 2025
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Director

Product

We haven't completely eliminated spreadsheets because we have a bit of an old-school team that still...

Apr 2025
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Director

Relationship

ASM has a help menu that is prioritized by getting voted up. So if a user puts an enhancement out...

Apr 2025
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Director

Product, Value

I can measure anything in MD-Staff. I can look out there and see exactly what every credentialing...

Apr 2025
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Director

Loyalty, Relationship

ASM is always looking for new technology. They are very receptive to our needs, and they are looking...

Apr 2025
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Director

Relationship

If an organization calls ASM's support, the support people will get them an answer right away....

Apr 2025
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Director

Product

Our integration for managed care was a little rough and took longer than we wanted it to. That was...

Apr 2025
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Director

Relationship

We have a liaison at ASM that meets with us, hears us, and understands us. That person is always...

Apr 2025
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Director

Operations, Product

Our problem with MD-Staff was that our security people were very nervous when we went on it, so we...

Apr 2025
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Director

Operations, Product

MD-Staff is easy to use. It is a very user-friendly system. It is very easy to set up ongoing...

Apr 2025
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Director

Product

From a credentialing standpoint, we are using as much automation as we can through MD-Staff because...

Apr 2025
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Director

Relationship

ASM continues to look ahead. We have a liaison who we meet with. We also have a group of like-sized...

Apr 2025
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Director

Product, Value

The integration that MD-Staff allows us to have with Epic's systems and another program saves us...

Apr 2025
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Analyst/Coordinator

Product, Value

MD-Staff drives efficiency by automating everything, like applications and Pronto. We are now using...

Apr 2025
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Analyst/Coordinator

Product

I would like to see more managerial reports in MD-Staff. MD-Staff is a provider-driven application....

Apr 2025
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Analyst/Coordinator

Relationship, Product

MD-Staff is easy to use with the exception of state-mandated applications. There is some extra...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

I love every member of ASM's support team. Those people are wonderful. They resolve issues with one...

Apr 2025
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Analyst/Coordinator

Operations

We need more education for physicians on how to put things into MD-Staff. There is no training...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

Like with any upgrades, there are always flaws and issues, and we are great at finding them. ASM is...

Apr 2025
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Analyst/Coordinator

Product

I have had a number of new people start using MD-Staff who say that this is probably one of the most...

Apr 2025
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Analyst/Coordinator

Loyalty, Value

MD-Staff really does not have a good Emergency Medical Treatment and Labor Act cost schedule. Also,...

Apr 2025
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Analyst/Coordinator

Relationship

ASM has been really good at being on the cutting edge. They try to make sure that we are up-to-date...

Apr 2025
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Analyst/Coordinator

Relationship

I have always had a great relationship with one of the people from ASM. Our sales representative has...

Apr 2025
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Analyst/Coordinator

Relationship

Part of the issue I have with emailing ASM for support is an issue on our side. Everything that gets...

Apr 2025
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Analyst/Coordinator

Product, Value

Being able to email within our system and keep everything within MD-Staff is what drives the most...

Apr 2025
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Analyst/Coordinator

Operations, Product

The online portal is not as user-friendly from the provider side. We can't just log in and send an...

Apr 2025
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Analyst/Coordinator

Operations

When there are new training modules that come out, they aren't right in our face. There could maybe...

Apr 2025
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Director

Loyalty, Value

We picked MD-Staff specifically for the cost. ASM had modules inside of MD-Staff, but with some of...

Apr 2025
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Director

Relationship

ASM supports us when there are bugs because they also now offer something for customer success....

Apr 2025
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Director

Product

ASM does offer the HL7 feature for interoperability, and we use that with our EMR. Because of that,...

Apr 2025
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Director

Product

I can't recall a time when MD-Staff has ever been down. Maybe we were down once and couldn't get...

Apr 2025
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Director

Loyalty, Product

There is talk about AI features and things like that from ASM, and that is nice. We have been to...

Apr 2025
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Director

Product, Value

Turnaround times are our biggest driving factor in measuring whether we are getting what we expect...

Apr 2025
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Director

Operations

ASM has tons of online modules for training. In this day and age, everybody is kind of doing things...

Apr 2025
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Director

Relationship

ASM is willing to do Zoom calls and stuff like that for support, so that is pretty standard. Most of...

Apr 2025
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Director

Relationship

ASM does send out some information occasionally about new features and things like that. They also...

Apr 2025
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Director

Relationship

MD-Staff is a very helpful tool. One good point to mention about ASM is their support. Anytime we...

Apr 2025
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Director

Loyalty, Product

One thing that is frustrating with MD-Staff is that we will begin to use a new feature or a new way...

Apr 2025
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Manager

Product

We have some additional needs on our managed care side that aren't being met. Some of those needs...

Apr 2025
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Manager

Operations

I am in love with MD-Staff, and I have no qualms about saying that. The vendor has excellent...

Apr 2025
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Manager

Operations

The system has a learning curve, and some of our training for a period of time may have stopped. We...

Apr 2025
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Manager

Relationship, Product

We report occasional breaks and issues. For example, our HL7 interface will occasionally have some...

Apr 2025
||
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Manager

Relationship

For a little while, there was a lag in the response times for the vendor's web support. The phones...

Apr 2025
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Manager

Product

My advice to someone looking at MD-Staff would be that they need to know the basics. However, if...

Apr 2025
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Manager

Relationship, Operations

I used to be on a first-name basis with all of the vendor's support people. Now, all of those...

Apr 2025
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Manager

Loyalty, Product

We would buy MD-Staff again because of its intuitive programming, ease of use, dedicated training,...

Apr 2025
||
(0)
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Manager

Relationship

ASM has had a huge growth expansion, and there are some growing pains with that where something was...

Apr 2025
||
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Manager

Relationship, Operations

ASM is very forward-thinking with their user groups, conferences, and abilities to schedule training...

Apr 2025
||
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Manager

Relationship

ASM has really stayed ahead of the curve with the technology they provide and their relationship...

Apr 2025
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(0)
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Analyst/Coordinator

Product

MD-Staff's security part could be improved. I give access to other users and then try to set up...

Apr 2025
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Analyst/Coordinator

Relationship

ASM does everything they can to keep their promises. For the most part, when we put in a feature...

Apr 2025
||
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Analyst/Coordinator

Loyalty, Relationship

We stay with ASM because of our long history with them. They also work for our geographical area. We...

Apr 2025
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Analyst/Coordinator

Loyalty, Operations

There are always things that could be improved with ASM's training, but ASM has a separate site that...

Apr 2025
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Analyst/Coordinator

Relationship

I can still call ASM’s customer support team for help when I can’t navigate around their articles....

Apr 2025
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Analyst/Coordinator

Product

I don't spend time looking at dashboards or messages from the software tool. I want to jump right...

Apr 2025
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Analyst/Coordinator

Relationship

I like ASM’s customer support and the ability to open a ticket. They stay with us to the bitter end...

Apr 2025
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Analyst/Coordinator

Operations

When I was new to MD-Staff, having the software platform already up and running was very beneficial....

Apr 2025
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Director

Relationship

What really sets MD-Staff apart is our ability to conduct the credentialing process from start to...

Apr 2025
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Director

Loyalty, Relationship, Value

With MD-Staff, we are able to turn files around in less than 30 days. That means that from the...

Apr 2025
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Director

Product

We run audit reports in MD-Staff on a daily basis. We look at data entry, and the reports that we...

Apr 2025
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Director

Relationship, Value

ASM drives efficiency by focusing on one-stop shopping from start to finish. From the minute we send...

Apr 2025
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Manager

Loyalty

I’m being forced to stop using MD-Staff because we were purchased by a larger organization that uses...

Apr 2025
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Manager

Relationship

ASM is flexible with wanting to keep us on as a client. Anytime I need any help from the help desk,...

Apr 2025
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Manager

Value

If someone were considering MD-Staff, I would tell them to be ready to have their expectations...

Apr 2025
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Director

Loyalty, Product

There are things I want changed in MD-Staff. We are starting to use the email function in MD-Staff....

Apr 2025
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Director

Operations

The initial training for MD-Staff was amazing, but ongoing training is where ASM is losing us a...

Apr 2025
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Director

Product

ASM changed our summary page. Previously, no matter who the provider was, everything was in the same...

Apr 2025
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Director

Culture, Value

MD-Stat is a module for MD-Staff, and it costs an exorbitant amount of money. The amount I was...

Apr 2025
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Director

Product

The solution doesn't eliminate spreadsheets, but it is a tool that allows me to run them from the...

Apr 2025
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Director

Relationship

I can call ASM’s customer service line at any time. Lately, there have been some challenges when we...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

I wanted the whole health system, which is multiple facilities, to use MD-Staff. I pushed very hard...

Mar 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

The product is user-friendly. We pull up a provider and find anything we want, like reports. I have...

Mar 2025
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Analyst/Coordinator

Operations

ASM has worked very closely with us so far on the new integration. They have a training academy,...

Mar 2025
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Manager

Operations

Overall, I’m very satisfied. I like how the vendor keeps implementing process improvements and...

Mar 2025
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Manager

Operations, Product

Resetting providers' passwords has been the main problem. I went to an ASM conference, and that was...

Mar 2025
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Manager

Product

We utilize everything within MD-Staff that has automation. We use the Aiva cycles and the...

Mar 2025
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Manager

Operations, Product

With the upgrade process, there is always some sort of little glitch that happens, and we don't know...

Mar 2025
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Manager

Relationship, Operations, Product

MD-Staff is an awesome software system. There is a lot of very helpful automation to make the...

Mar 2025
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Manager

Operations

We have added modules a few times. We have brought on different facilities a few times. We didn't...

Mar 2025
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Manager

Culture, Relationship

I called ASM's support people for a certain issue, and they couldn't figure it out. They had me put...

Mar 2025
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CFO

Loyalty

We have had MD-Staff in place at a few locations for many years, and we are now transitioning the...

Feb 2025
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Manager

Relationship

Sometimes we don't get prompt responses from ASM’s support team via phone. Sometimes it feels like...

Feb 2025
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Manager

Product

There was a learning curve for the clinicians, but the clinicians have become used to MD-Staff. It...

Feb 2025
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Manager

Operations

I know ASM puts the information out there that we are supposed to read. I am just a show-it-to-me,...

Feb 2025
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Manager

Loyalty, Product

ASM is always looking to the future. They are looking for best practices and ways to create...

Feb 2025
||
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Manager

Value

When ASM does charge us, it is because we have made a choice to accept that. A nice thing about them...

Feb 2025
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Manager

Operations

ASM has done a lot of great things with training. They have made some classes that allow people to...

Feb 2025
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Manager

Relationship, Operations

We have another conference coming up, and ASM works with their larger organizations. I go to the...

Feb 2025
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Manager

Relationship

ASM is way ahead of us. Our type of facility is very different than other hospitals, and we have...

Feb 2025
||
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Manager

Loyalty, Relationship

ASM has a system where we can go in and authorize any updates to be done automatically so that we...

Feb 2025
||
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Manager

Product

MD-Staff does everything they say they will. We use a lot of the data out of MD-Staff for tracking...

Feb 2025
||
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Manager

Value

I recommend MD-Staff all the time. I have been using MD-Staff for years. I was asked to look at some...

Feb 2025
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Manager

Operations, Product

We have people who fly through MD-Staff and think it is great, and then we have a few who are not...

Feb 2025
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Manager

Value

The product might be a little expensive compared to some other products, but the cost is pretty reasonable....

Jan 2025
||
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Manager

Relationship

The vendor's support is always responsive. If they can't fix an issue, they put us to the next level...

Jan 2025
||
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Manager

Product

We have to click on the application to see the attestation questions that are asked on the...

Jan 2025
||
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Manager

Relationship

The vendor is very quick to respond. We submit tickets for questions, and within an hour or so, they...

Jan 2025
||
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Manager

Relationship

The vendor does a good job of being proactive. Every facility is different, so it is hard to meet...

Jan 2025
||
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Manager

Operations

The vendor's training could be improved. Some of the things are old out on their help center. So...

Jan 2025
||
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Manager

Product, Value

What the vendor provides that drives the most efficiency for us is the automation of primary source...

Jan 2025
||
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Manager

Product, Value

MD-Staff does continuous verification of all the credentials. It isn't something we have to worry...

Jan 2025
||
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Manager

Operations

MD-Staff isn't always intuitive, so users do need to know the software. It is not like someone can...

Jan 2025
||
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Manager

Product

I wish the reports were a little easier to run in MD-Staff, and I wish I could do custom reports....

Jan 2025
||
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Analyst/Coordinator

Product

The most efficient thing about the system for us is that there are several items that run...

Dec 2024
||
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Analyst/Coordinator

Product

I would like alerts to stand out more in MD-Staff when we need to have a hard stop in place or need...

Dec 2024
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Analyst/Coordinator

Loyalty, Product

My favorite thing about MD-Staff is the overall functionality of the product. I love how many pieces...

Dec 2024
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Analyst/Coordinator

Operations, Product

MD-Staff could definitely be a little more user friendly for the masses. There is so much...

Dec 2024
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Analyst/Coordinator

Relationship

Every now and then, we will come across something that is out of the norm, and when we submit...

Dec 2024
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Analyst/Coordinator

Operations

Our implementation went as well as it could have, but we still have some outstanding items that we...

Nov 2024
||
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Analyst/Coordinator

Product

We are having some slow glitches in the product.

Nov 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

I like the solution's reporting feature, and it is super powerful in that it can get us what we want...

Nov 2024
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Analyst/Coordinator

Operations

The vendor's training is good because I can call them anytime.

Nov 2024
||
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Director

Operations, Product

MD-Staff overall works very well. It has efficient workflows, and it is very user friendly and...

Aug 2024
||
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Director

Relationship

I love that ASM is very responsive to their clients. We can put in requests for potential upgrade...

Aug 2024
||
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Analyst/Coordinator

Product

MD-Staff is excellent. The design and reliability of the product are good, and I have the ability to...

Jul 2024
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Analyst/Coordinator

Product

I would like to see improvement in terms of scanning things directly into MD-Staff. Right now, we...

Jul 2024
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Analyst/Coordinator

Relationship

I like that everything I need is right at hand and that ASM is there to support us, and I just...

Jul 2024
||
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Analyst/Coordinator

Value

The vendor is actually very good about not charging for every little thing. They don't...

Jul 2024
||
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Analyst/Coordinator

Product

The only thing the vendor needs to improve is the proctoring section of the app. It doesn't...

Jul 2024
||
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Analyst/Coordinator

Operations, Product

The number-one highlight of the system is the ease of using it. It is very intuitive. I think it is...

Jul 2024
||
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Analyst/Coordinator

Loyalty

The product is definitely in our long-term plans because we really like it. We are very invested in...

Jul 2024
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