MD-Staff
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Niel Oscarson
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User Commentary

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Manager

Relationship

The people from ASM have been pretty responsive. We moved from another database to ASM's database,...

Nov 2022
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Manager

Functionality and Upgrades

MD-Staff fully meets our needs. We heavily rely on report writing, and that process has been...

Nov 2022
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Manager

Functionality and Upgrades

Auditing with MD-Staff has been a breeze; we have been able to extract the documents from the system...

Nov 2022
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Manager

Functionality and Upgrades

We would like to see improvements around MD-Staff’s privileging module. With the complexity of our...

Nov 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We ended up going with MD-Staff because of the positive reviews we had heard. We are complex in...

Nov 2022
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Analyst/Coordinator

Service and Support

I have had a long association with ASM, and they have just grown tremendously. But the support team...

Nov 2022
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Analyst/Coordinator

Relationship

I do have a resource that I can reach out to. I have a good relationship with that person. If I...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The functionality of MD-Staff is very good from a credentialing standpoint. It is user friendly and...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

ASM is always looking to improve upon their features. They do a lot of upgrades. Every time they do...

Nov 2022
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Director

Service and Support

ASM consistently delivers on their promises to us. We have familiarity with the vendor, and their...

Nov 2022
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Director

Implementation and Training

We had an upgrade, and we understood the magnitude of the changes we were going to experience, but...

Nov 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We moved to MD-Staff because ASM offered an online application, and our previous vendor did not....

Nov 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We can get things done a little faster with MD-Staff than we could with our previous product....

Nov 2022
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Analyst/Coordinator

Implementation and Training

Our implementation with MD-Staff went very well. We had a good implementation manager, and we really...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

If I were talking to a peer, I would tell them that MD-Staff is a good quality product. I have had...

Nov 2022
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Analyst/Coordinator

Service and Support

ASM’s service is good. If there is something that we would like the vendor to be able to do in the...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the system's fields could be better. The global replace tool needs to be improved with...

Nov 2022
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Analyst/Coordinator

Implementation and Training

ASM does these little Webex things for training, but I would like more personalized training....

Nov 2022
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Analyst/Coordinator

Relationship

There was a glitch in MD-Staff, and we didn't know about it. We reached out to ASM about it, and I...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff would not be my first choice for something I would recommend, but it is definitely one of...

Oct 2022
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Analyst/Coordinator

Sales and Contracting

ASM really sells their product, but it doesn't always do what they say it can do right out the door....

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

ASM doesn't seem to keep their training materials updated in their help section. The vendor rolled...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

MD-Staff does not integrate with CAQH. It doesn't seem like the vendor is making any updates for...

Oct 2022
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Analyst/Coordinator

Service and Support

ASM’s support used to be pretty good, but it is not anymore. Sometimes a support person won't even...

Oct 2022
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Analyst/Coordinator

Service and Support

We have one contact at ASM that is amazing and extremely knowledgeable.

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I love MD-Staff because it is user friendly. The product is easy to teach to others, and it works...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

A file absolutely cannot move forward for approval in MD-Staff unless we have a copy of an NPDB...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Accrediting organizations love MD-Staff, so the product works well with us. The surveyors love the...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The number-one desired improvement from my teammates is the ability to remove things from a...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Sometimes when there is a system upgrade to MD-Staff, we have to work through some glitches, but ASM...

Oct 2022
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Analyst/Coordinator

Service and Support

Over the past year, we felt that the service for MD-Staff was slipping. We would call the support...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff is not our favorite software anymore. The vendor has done a lot of things. We are sure...

Oct 2022
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Manager

Functionality and Upgrades

ASM doesn’t keep all their promises. We are struggling with getting something to work properly....

Sep 2022
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Manager

Interfacing and Integration

We are making some transitions, and we are having to redo work because some data won’t go over....

Sep 2022
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Manager

Service and Support

The vendor's support team typically responds pretty quickly. If someone can’t find an answer, they...

Sep 2022
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Manager

Service and Support

ASM isn’t doing anything new as far as the system goes. If we submit a suggestion or a change, we do...

Sep 2022
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Manager

Lessons Learned

MD-Staff is not necessarily easy to generate reports with. A user has to have a bit of an IT...

Sep 2022
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Manager

Functionality and Upgrades

I like MD-Staff more than our previous product. MD-Staff is a lot more user friendly, simplistic,...

Sep 2022
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Manager

Implementation and Training

We haven't had any issues with updates or changes, and everything that we have done has gone very...

Sep 2022
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Manager

Relationship

I had access to the person that helped implement the system for a while via phone or email. They...

Sep 2022
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Manager

Implementation and Training

ASM has really great training tools available 24/7. They have a help guide with videos and...

Sep 2022
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Analyst/Coordinator

Relationship

ASM is doing a great job and has been instrumental in helping us implement some things. A few of...

Aug 2022
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Analyst/Coordinator

Technology

ASM continues to advance the product. We have updated the product in accordance with the latest...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like more interfaces, but ASM is constantly updating things. We have interfaces with the...

Aug 2022
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Director

Implementation and Training

We get what we need in terms of training. If something comes up, we contact the vendor, and they are...

Jul 2022
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Director

Functionality and Upgrades

MD-Staff is super easy to use; the reports are easy to write, save, edit, and update. Also, I can...

Jul 2022
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Director

Functionality and Upgrades

ASM could integrate more of the regulatory websites that we need to check.

Jul 2022
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Director

Service and Support

We have had a couple times when we have had to keep reaching out and reminding the ASM support team...

Jul 2022
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Director

Service and Support

I never have to escalate anything, but if I needed to escalate, I know people at ASM that I would...

Jul 2022
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Director

Functionality and Upgrades

One thing I have an issue with every now and then is that when we have a need for certain special...

Jul 2022
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Director

Implementation and Training

I wish ASM did more in-person training at the very beginning. It is very hard to ask the computer...

Jul 2022
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Director

Service and Support

ASM’s customer service is hands down the best. A lot of the newer software vendors will refer people...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

When the vendor does an upgrade, it sets us back three steps before we come forward because the...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

ASM has a typo on the verify-all screen that needs to be fixed. It says "click here," and then...

Jul 2022
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Director

Functionality and Upgrades

I love the product. For the most part, it is very intuitive and easy for staff to learn. Onboarding...

Jul 2022
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Director

Interfacing and Integration

The product works as promoted when it is solely ours and not part of a system. There are some...

Jul 2022
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Manager

Functionality and Upgrades

MD-Staff is easy to use. It is a direct product in how it works and is self-explanatory. We go to...

Jul 2022
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Manager

Implementation and Training

For training, MD-Staff has a lot of tools that we can go into the system and use.

Jul 2022
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Manager

Functionality and Upgrades

MD-Staff is a great product, and it has been easy to use. It doesn’t have all the fluff that other...

Jul 2022
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Manager

Service and Support

Sometimes ASM’s support team has a delay in getting back to us when something needs to be done. We...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

MD-Staff has centralized our credentialing process so it is completely electronic. Going from paper...

Jul 2022
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Analyst/Coordinator

Implementation and Training

Our implementation manager was fabulous. They were so helpful, and I felt like we were in great hands....

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The upgrade from our previous version has been pretty upsetting. There were a lot of bugs and a lot...

Jul 2022
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Manager

Functionality and Upgrades

I am very satisfied with MD-Staff. I came from a couple of other different programs that were not...

Jul 2022
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Manager

Other Observations & Comments

When we moved to MD-Staff, switching to paperless became a whole lot easier.

Jul 2022
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Manager

Future Outlook

With our last upgrade, we had a lot of issues, but the vendor worked them out. The functionality of...

Jul 2022
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Manager

Functionality and Upgrades

The vendor needs to work with the medical staff offices to see how they actually use the program...

Jul 2022
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Manager

Relationship

ASM offers a very strong product. They do improve it, and they ask the users for input on areas to...

Jul 2022
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Manager

Functionality and Upgrades

I would love to see more information in the dashboard format for drilling down from a high point to...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff is very easy to use. If an application needs to be resent, we can set up how many days we...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

ASM is always working on new technology. Others may look at things a little differently because we...

Jul 2022
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Manager

Service and Support

ASM is absolutely phenomenal in working with our company and communicating with us. If I need...

Jul 2022
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Manager

ROI / Cost (care and feeding)

ASM's pricing isn't structured the same way as some of the other software companies. I like ASM's...

Jul 2022
||
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Analyst/Coordinator

Lessons Learned

I believe that we have received our money's worth with MD-Staff. There are still some things we can...

Jul 2022
||
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Analyst/Coordinator

Relationship

Every now and then, there are promises in life that can’t be kept for whatever reason. That doesn’t...

Jul 2022
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Analyst/Coordinator

Implementation and Training

We had a few different program managers from ASM during the implementation, and when one program...

Jul 2022
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Analyst/Coordinator

Service and Support

ASM has an excellent support team. I have no problem reaching out to the vendor at all because...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a couple of areas where MD-Staff doesn’t meet the needs of our type of organization. Not...

Jul 2022
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Manager

Relationship

I have a direct relationship with the ASM senior leadership, and that is unheard of today. It is...

Jul 2022
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Director

Relationship

ASM has a lot of grand plans with technology, but they seem to take forever to roll out those plans....

Jul 2022
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Analyst/Coordinator

Sales and Contracting

We were under the impression that certain things were going to work for every single state with...

Jul 2022
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Director

Relationship

We have to fill out a form with ASM to get certain permissions for our organization. Our IT person...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

We had issues with a version that we had in our test environment. It had some bugs in it, and the...

Jul 2022
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Analyst/Coordinator

Service and Support

The vendor's help desk needs some work. The help desk people can be not helpful at times depending...

Jul 2022
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Director

Functionality and Upgrades

From a physician's standpoint, the application process is pretty seamless. The physicians are very...

Jul 2022
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Director

Service and Support

The initial build went well. One of our initial representatives was fantastic; then that person fell...

Jul 2022
||
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Director

Service and Support

ASM's online health ticket system is very poor. The support team's first answer is to open a case....

Jul 2022
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Director

Technology

The system seems to be really buggy when we do an upgrade. There are a lot of things that have...

Jul 2022
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Manager

Functionality and Upgrades

I don’t use all of MD-Staff’s functions, so I don’t know how well it works for everybody else, but...

Jul 2022
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Manager

Functionality and Upgrades

I am sure that there is another functionality that we should tease out of MD-Staff eventually. When...

Jul 2022
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Manager

Service and Support

The best thing about ASM is their tech support. I have only had one or two encounters where the tech...

Jul 2022
||
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Manager

Functionality and Upgrades

Overall, I am very satisfied with the product. I think the automation of the program is user...

Jul 2022
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Manager

Functionality and Upgrades

ASM does a great job with upgrades. They schedule an upgrade, and they do it when it is supposed to...

Jul 2022
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Manager

Lessons Learned

Because of confidentiality, the system will block out the name of the physician in some of the...

Jul 2022
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Manager

Functionality and Upgrades

One of MD-Staff’s best features is the online verification through MD-Query for online hospital...

Jul 2022
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Manager

Technology

There is functionality that has been down or broken for months. I don’t know why that has not been...

Jul 2022
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Director

ROI / Cost (care and feeding)

The vendor doesn't charge us for every little thing. They have been really good about that, even...

Jul 2022
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Director

Service and Support

We experience a lot of glitches when we upgrade. The vendor addresses those issues, but it takes...

Jul 2022
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Director

Service and Support

The vendor's support is good, but its quality has decreased over the past few years. The vendor has...

Jul 2022
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Director

Relationship

I could call my representative at ASM right now, and they would take my call. That is good. The...

Jul 2022
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Director

Functionality and Upgrades

The solution is really user friendly, but a lot of our physicians can't figure it out. Sometimes,...

Jul 2022
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Director

Other Observations & Comments

We would like the vendor to set up some user groups with other organizations. We don't know what we...

Jul 2022
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Director

Implementation and Training

ASM leaves our ongoing training up to us, but we can get the tools that we need if we search for...

Jul 2022
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Director

Interfacing and Integration

I want to give ASM a perfect rating for their integration and interoperability, but we have many...

Jul 2022
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Director

Relationship

The vendor anticipates our needs and listens to us. One good example of that is that the NCQA...

Jul 2022
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Manager

Other Observations & Comments

I don’t have quite the output that I want from MD-Staff yet, but that is okay. The output that I...

Jul 2022
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Manager

Implementation and Training

I don’t recall that I got any training from ASM. I had medical staff at our organization teach me to...

Jul 2022
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Manager

Other Observations & Comments

I don’t know that MD-Staff is able to interact a lot with other systems, but it doesn't need to...

Jul 2022
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Director

Implementation and Training

ASM has been very helpful, especially with the implementation. We have a large number of providers,...

Jul 2022
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Director

Relationship

We have been able to implement a product into MD-Staff. ASM has been working directly with us to...

Jul 2022
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Director

Functionality and Upgrades

I have worked in a lot of programs, and in my experience, MD-Staff is the easiest to learn and use....

Jul 2022
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Director

Relationship

ASM has an open forum for feature requests, and the vendor acts on those requests pretty quickly. I...

Jul 2022
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Director

Functionality and Upgrades

I think the vendor really wants to try to be the very best at what they do. I like the fact that...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Every time there is an upgrade, we take two steps forward and one step back. While most upgrades...

Jul 2022
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Analyst/Coordinator

Implementation and Training

The system is easy to use once someone has been trained in it, but ASM could do much better with...

Jul 2022
||
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Analyst/Coordinator

Relationship

ASM is more focused on their future vision for the product and on attracting new customers than on...

Jul 2022
||
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Director

Implementation and Training

The implementation of MD-Staff was as smooth as it could possibly have been. We were partnered with...

Jul 2022
||
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Director

ROI / Cost (care and feeding)

MD-Staff automated so many steps of the credentialing process. The product has allowed us to be able...

Jul 2022
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Director

ROI / Cost (care and feeding)

The vendor is very transparent about costs. The opposite of nickel-and-diming even happened because...

Jul 2022
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Director

Functionality and Upgrades

MD-Staff is not perfect, so there is always room for improvement with the product. There are too...

Jul 2022
||
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Director

Service and Support

ASM does a really good job delivering new technology. They take suggestions that are made by the...

Jul 2022
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Director

Service and Support

With the support team, we get a quick response. They are always very friendly and very professional....

Jul 2022
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Analyst/Coordinator

Service and Support

We use ASM's user manual and have access to the help center and call line staff. The support team is...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Some things in the system require a workaround, but the system really is a great tool. When I am...

Jul 2022
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Analyst/Coordinator

Technology

ASM's system is very tight with security. The site is secure. When people log in on an outside...

Jul 2022
||
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Director

Sales and Contracting

We ruled out MD-Staff in the beginning because it was so expensive. But after looking at other...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

My experience with MD-Staff has been positive, but there is still more I would like to see added...

Jul 2022
||
(0)
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Analyst/Coordinator

Relationship

On a few rare occasions, ASM has told us that something would be an easy fix, and then fixing the...

Jul 2022
||
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Analyst/Coordinator

Relationship

ASM does not alert us about potential problems. There have been numerous times when I have seen...

Jul 2022
||
(0)
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Analyst/Coordinator

Future Outlook

We are looking at other products to replace MD-Staff. We have a lot of things to sort through, but...

Jul 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Within the unit for primary source verification, the automation that has the most impact is the...

Jul 2022
||
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Analyst/Coordinator

Other Observations & Comments

Starting off the implementation, we were all on the same page. There were some things along the way...

Jul 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

MD-Staff is not great at communicating with other software. It is not integrating the MD-Staff...

Jul 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

ASM’s training was fantastic. They were very thorough. If our implementation specialist had any...

Jul 2022
||
(0)
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Analyst/Coordinator

Service and Support

Sometimes we have something going on in the system, and we don’t necessarily know about any changes...

Jul 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

ASM has never charged us extra for anything additional that we have needed that is outside the scope...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff has had some minor glitches that we have been told will occur with the next update, and...

Jul 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have a payment agreement with ASM, and they don't charge us for anything extra except for the...

Jul 2022
||
(0)
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Nurse

Lessons Learned

We are underutilizing the software and recently started really navigating through the different...

Jun 2022
||
(0)
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Nurse

Relationship

We get upgrades whenever we ask for them. I am hopeful that ASM’s training workpiece is met without...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

In the part of the system where we set up schedules for messages to go out, we have to go back and...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I used to work in another system where I could build a lot of reports. My hands weren't tied. My...

Jun 2022
||
(0)
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Manager

Implementation and Training

We don't always know what the best practices are when using the system. So when we started, we were...

Jun 2022
||
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Manager

Service and Support

ASM is very helpful. Sometimes they don't have the answers, but they are always very good about...

Jun 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The license verification automation is a huge efficiency for our staff members who are responsible...

Jun 2022
||
(0)
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Manager

Other Observations & Comments

There are a lot of things that the MD-Staff users have requested to be changed. I can see the list...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

MD-Staff is a good application. It has a lot of possibilities, and we are only held back by our knowledge....

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I know that MD-Staff is built for credentialing, but the people that are doing the credentialing do...

Jun 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

We have no plans to change products. We probably don’t utilize MD-Staff to its fullest potential....

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff is user friendly. It meets our needs. I have nothing else to compare the system to, but it...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor is continually trying to improve their product. They try to satisfy all of their clients...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

ASM does upgrades quite often, but there are some bugs that need to be cleaned up. Sometimes, things...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff is a really good software. It is user friendly, and it meets all our needs. Everything that...

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

There are certain people that go to the vendor's training and then come back and train us. So we...

Jun 2022
||
(0)
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Director

Service and Support

We weren't trained well enough on how to use the system for an organization like ours. Our customer...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

There is a lot of functionality missing in the product. When the vendor sold us the product, they...

Jun 2022
||
(0)
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Analyst/Coordinator

Service and Support

The folks at ASM are very helpful. They explain things well to me if I have a question. I can...

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We can train on anything we need to with the online courses that are set up for MD-Staff. The system...

Jun 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

MD-Staff is the only system I have worked on. Before we had the system, I used spreadsheets to keep...

Jun 2022
||
(0)
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Manager

Relationship

The only issue with ASM is that unless we get ahold of one of their top people who has actually sat...

Jun 2022
||
(0)
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Manager

Relationship

When I went to one of ASM's conferences, I was able to meet with one of the executives, and that...

Jun 2022
||
(0)
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Manager

Implementation and Training

Getting MD-Staff up and running was pretty quick. Getting the data from our previous vendor was what...

Jun 2022
||
(0)
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Manager

Relationship

ASM is very helpful when it comes to building the software. The vendor is really good at giving word...

Jun 2022
||
(0)
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Manager

Other Observations & Comments

Our experience with MD-Staff has been good. In the beginning, my mind was exploding a little bit,...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

MD-Staff's design is beautiful, and the system is so user friendly. When I have a new employee, I am...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

With COVID-19, we had a lot of people that we had to put on disaster privileges. These people...

Jun 2022
||
(0)
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Director

Implementation and Training

ASM’s training was great, and we like the solution.

Jun 2022
||
(0)
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Director

ROI / Cost (care and feeding)

MD-Staff eased the workflow for our folks. We have a very small credentialing staff, and we took...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I can honestly say that MD-Staff is the best program I have ever used. Another facility in our...

Mar 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff's automation makes my workflow so much easier. I am not able to commit all of my hours to...

Feb 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I had support staff helping through the entire implementation, and we get support staff for any...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The screens and the way that the software is laid out are very user friendly. MD-Staff is very...

Feb 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor is always quick to respond. They help me if I need to get somebody on the phone, and they...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff is so easy to use. One prompt leads me to another one. The system isn't complicated. I...

Feb 2022
||
(0)
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Analyst/Coordinator

Relationship

What I have always appreciated about ASM is their customer service. If I try to do something and hit...

Feb 2022
||
(0)
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Analyst/Coordinator

Sales and Contracting

I recently went through a sales call with one of ASM’s people, and that person was very professional...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

One thing I like about ASM is that whenever I put in a ticket number, the person I first talk to...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I am an MD-Staff fan. I have been using it forever. I will never leave MD-Staff. I am sticking with...

Feb 2022
||
(0)
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Analyst/Coordinator

Technology

We were originally on the desktop version of MD-Staff. We were able to convert to the cloud-based...

Feb 2022
||
(0)
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Analyst/Coordinator

Future Outlook

I like how the vendor has evolved over the years. They haven't gotten stagnant; they are at the top...

Feb 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have an annual fee for MD-Staff, and that is all. ASM will never come back and charge for...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

What I like about the training is that ASM offers some online webinars and classes that are free....

Feb 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

I want to add a module that will integrate MD-Staff with our EMR to pull data out. But I first have...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

ASM's support people are consistently responsive, even if they can't exactly fix our issues. They...

Feb 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Overall, the vendor avoids charging us for every little thing. They have different levels of...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

A lot of the vendor's upgrades and implementation services aren't automatic. We have to reach out to...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

The product is great, but there are times when we have to upgrade because something isn't working...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff is a really great product. It is nice that so much of the solution is automated. We are...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Sometimes, things in MD-Staff are too automated. The software is integrated with a lot of...

Feb 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor takes a lot of end-user feedback, and they have user conferences. They are very involved...

Feb 2022
||
(0)
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Director

Implementation and Training

ASM has come a long way with their implementations. When they first went live with virtual...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

MD-Staff is easy for me to use because I have been using it for a long time. If someone is brand...

Feb 2022
||
(0)
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Director

Future Outlook

ASM is always thinking of new technology things. They have a conference soon, and I am anxious to...

Feb 2022
||
(0)
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 or  to see details.

Director

Service and Support

If we need something more personalized, there might be a bit of lag time with support, but I have...

Feb 2022
||
(0)
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Director

Service and Support

I have done custom reports, built things, and worked through sales. For those things, ASM's...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

There is a dashboard that gives us visibility on how many days we take to complete certain things....

Feb 2022
||
(0)
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Director

Functionality and Upgrades

MD-Staff has a large number of canned reports. We can change the report definitions, and we can also...

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

We should probably be paying more for MD-Staff. Based on the customer service alone, I am surprised...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

There is room for improvement within the managed care side of MD-Staff. That side needs work and...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

If I have a spreadsheet file that I need to verify, it would be great if I were able to import the...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

MD-Staff has changed our workflow for the better. It is extremely user friendly. It has been life...

Feb 2022
||
(0)
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Manager

Relationship

The vendor is very easy to work with. They are very knowledgeable and have helped us work through a...

Feb 2022
||
(0)
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 or  to see details.

Manager

Lessons Learned

MD-Staff was really built and designed for a hospital setting. To improve, the vendor could think of...

Feb 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

In the implementation, our project manager from ASM really struggled with understanding our needs....

Feb 2022
||
(0)
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Manager

Implementation and Training

The last upgrade has been great. It has provided us with some additional tools that are very helpful...

Feb 2022
||
(0)
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Manager

Interfacing and Integration

We have had great success with integrating MD-Staff, and the integration is done very well. We have...

Feb 2022
||
(0)
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Manager

Service and Support

I have found that ASM is very open to new ideas and requests from their end users. ASM does quite...

Feb 2022
||
(0)
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Analyst/Coordinator

Future Outlook

I am just starting to learn about the system and its processes. The more that I learn about the...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

Whenever I reach out to the vendor's help desk, their people are able to go over things with me step...

Feb 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I would like the vendor to do smaller, focused trainings. When we first started with the vendor,...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I would buy this system again. I was not involved in the initial purchase of the system, but to my...

Feb 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing. We negotiated a new contract when we moved to...

Feb 2022
||
(0)
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VP/Other Executive

Future Outlook

People have complained about the speed of the product, but that is one of the many reasons we are...

Feb 2022
||
(0)
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VP/Other Executive

Service and Support

I don’t really go through the vendor's typical support. I am able to contact fairly high-level...

Feb 2022
||
(0)
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Manager

Other Observations & Comments

One of the challenges the vendor has had is that they have been working at home because of the...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

I have definitely recommended MD-Staff. I would tell people looking into MD-Staff that they can go...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

It has been wonderful to be able to do the data bank searches and other things through the software....

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

We have had MD-Staff for years, and we love it. It has been a really good software solution for us....

Feb 2022
||
(0)
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Manager

Relationship

ASM's technical support is good. The support people are very personable and helpful. We are pretty...

Feb 2022
||
(0)
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Manager

Other Observations & Comments

MD-Staff can't work with some websites for state license verifications and other things, but that...

Feb 2022
||
(0)
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Manager

Service and Support

ASM’s support is really good. I can call the support people with any problems, and they will show me...

Feb 2022
||
(0)
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Manager

Other Observations & Comments

The system is cloud based, so we don't need to have any involvement with IT if we don't want to. One...

Feb 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

Using MD-Staff definitely requires a little help for end users. I love MD-Staff, but it is just not...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The piece for health plan enrollment is something we signed up for. We are using it, but it takes a...

Feb 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I had some really great implementation people when we were adding on things.

Feb 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Since we have gone to MD-Staff, providers have had to submit everything electronically, and that has...

Feb 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

ASM doesn't offer good training for new users. There is no additional training that takes a user...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We switched over to MD-Staff before COVID-19 hit. We started working from home, and MD-Staff saved...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I really like the checklists that MD-Staff has. When I begin an application or redo one, the system...

Jan 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

MD-Staff is able to interface with all our systems.

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I really like this product. I have been doing credentialing for many years, and MD-Staff is...

Jan 2022
||
(0)
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Analyst/Coordinator

Technology

ASM stays up-to-date and current with all credentialing trends. They think of things before I even...

Jan 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

ASM’s help center is tremendous. ASM has an academy with live and on-demand webinars. They are...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

As far as I know, ASM is sort of homegrown. The owners and developers have always been very hands...

Jan 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

ASM has never charged us for anything extra that I am aware of, like extra support. I think...

Jan 2022
||
(0)
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Analyst/Coordinator

Future Outlook

I can't imagine us not using MD-Staff. I am always working on projects and working on figuring out...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

ASM has definitely kept their promises around their product and what they deliver. I can’t think of...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Overall, we really like MD-Staff. It is probably one of the best credentialing products we have...

Dec 2021
||
(0)
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Analyst/Coordinator

Service and Support

I wish we got more feedback from the vendor regarding the tickets we put in. The vendor needs to fix...

Dec 2021
||
(0)
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Analyst/Coordinator

Service and Support

The vendor tries really hard, and they do really great. But when we ask for something, we don't...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I wish we had more autonomy in terms of being able to control some things more specifically. When...

Dec 2021
||
(0)
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Manager

Relationship

I would absolutely buy MD-Staff again. Our IT department works with all the vendors, and my IT...

Dec 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

I have never felt nickel-and-dimed by ASM. They have different modules on different levels, so if I...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

I like MD-Staff. I haven't had any problems with upgrades. MD-Staff has web crawlers that go out and...

Dec 2021
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Manager

Future Outlook

MD-Staff doesn’t meet all our needs, but that is because we aren't using the full suite. We made...

Dec 2021
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Manager

Implementation and Training

I love ASM’s on-demand training options. As we have been planning to expand and start using MD-App,...

Dec 2021
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