MD-Staff
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Niel Oscarson
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

ASM’s service and platform have been outstanding. Since going with the solution, running reports has...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Going with MD-Staff was a very good transition for us, but we are small.

Mar 2023
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Analyst/Coordinator

Interfacing and Integration

The integration with MD-Staff is very good for us because we are able to do the OIG, the DEA, and...

Mar 2023
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Analyst/Coordinator

Technology

MD-Staff is internet based, so I am able to work at the office on the platform, and if I have to...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

It is not possible to do historical reports. The reporting piece is good, but we can't go back and...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

ASM needs to be more readily compliant with NCQA requirements. The vendor is compliant, but they are...

Mar 2023
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Analyst/Coordinator

Service and Support

The bugs take forever to fix or just never get resolved.

Mar 2023
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Analyst/Coordinator

Implementation and Training

The executive team is involved in the training.

Mar 2023
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Analyst/Coordinator

Implementation and Training

We have had difficulties because the information is not considered global. We have been having...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of areas in MD-Staff where the field is there but isn't open for us to use, so we...

Mar 2023
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Analyst/Coordinator

Service and Support

ASM’s response time is quick. Normally, I get a response back within 24 hours saying that either the...

Mar 2023
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Director

Functionality and Upgrades

Sometimes there is a bit of a learning curve with the upgrades. I still need to wrap my head around...

Mar 2023
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Director

Service and Support

ASM helps with what we need. We can speak to a technician almost immediately every time we call. The...

Mar 2023
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Director

Implementation and Training

The product's ease of use could be improved by breaking the training out into separate training...

Mar 2023
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Director

Functionality and Upgrades

We did demos for everything, and MD-Staff ended up being the product we selected. I recommend...

Mar 2023
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Director

Relationship

Our implementation manager was absolutely phenomenal. When we started the project, we had something...

Mar 2023
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Director

Service and Support

ASM’s support team is phenomenal. They are quick to respond, and if one of the support people can't...

Mar 2023
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Director

Implementation and Training

ASM offers training all the time. We can do the on-demand training or the live webinars.

Mar 2023
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Director

Lessons Learned

ASM is not going to do everything. Clients have to be involved with the actual project themselves...

Mar 2023
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Director

Relationship

Maybe other privileging vendors offer this, but ASM has an annual user conference where we can learn...

Mar 2023
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Analyst/Coordinator

Relationship

ASM has quite a few resources. They provide information, and they continue to introduce new...

Feb 2023
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Analyst/Coordinator

Service and Support

Anytime that I have emailed ASM, I have gotten a prompt response, and the situation has been...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

I don’t think anybody keeps all their promises. ASM works on things, and they try not to worry their...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The ease of use depends on how knowledgeable and computer savvy the end user is. If somebody doesn’t...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

I have been a little disappointed with a few things lately, but from the years that we have been...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

By working directly with ASM, I have been satisfied. I am just not satisfied sometimes when I can't...

Feb 2023
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Analyst/Coordinator

Service and Support

ASM follows up and tries to make sure that there is a solution to my issue. If not, the solution is...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

Like with any other database, nobody ever uses MD-Staff to its full capacity. We have yet to do that...

Feb 2023
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Manager

Service and Support

One of the things we like about MD-Staff is that we are allowed to grant the vendor permission to...

Feb 2023
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Manager

Functionality and Upgrades

I have a lot of experience with healthcare software. The thing I like about MD-Staff is that it...

Feb 2023
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Manager

Functionality and Upgrades

With MD-Staff, our application process is all automated, is online, and can be prepopulated with...

Feb 2023
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Analyst/Coordinator

Implementation and Training

The vendor has all kinds of videos available, and I watch them.

Feb 2023
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Analyst/Coordinator

Service and Support

There are hiccups in MD-Staff every once in a while, but the vendor always works through them with us....

Feb 2023
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Analyst/Coordinator

Service and Support

ASM is always available by phone to help us. They have always been great. They make sure outcomes...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

We enjoy how quickly we can pull up the information and hold PDFs. I like that I can update...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

I like the system very much. It works well for me. It is easy to use. Overall, MD-Staff is an...

Feb 2023
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Director

Functionality and Upgrades

Everything is outlined in MD-Staff properly. The product is not convoluted. The system is very...

Feb 2023
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Director

Service and Support

We rarely have downtime. ASM gives plenty of notice if they have to take the product down. We get...

Feb 2023
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Director

Functionality and Upgrades

The software feels like Microsoft software, especially the drop-down menus. The system is very easy...

Feb 2023
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Director

Service and Support

ASM has grown so much that the people who answer our phone calls aren’t as well versed in the...

Feb 2023
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Director

Service and Support

The vendor’s support people don't hesitate to escalate things to the next tier if they can't...

Feb 2023
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Director

Technology

I love that I can go to any computer and log in to MD-Staff. I don't have to be tied to a specific...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

There are only a couple of things that ASM could improve on. For example, we can put in a patient's...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Sometimes the dropdown menus are a bit of a hassle. When we are trying to put something in, the...

Feb 2023
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Analyst/Coordinator

Service and Support

Usually, when I call, the people are very helpful and join in so that they can see my screen and...

Feb 2023
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Analyst/Coordinator

Technology

Whenever we are surveyed, the surveyors love that we can show them everything easily. Everything is...

Feb 2023
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Director

Service and Support

Overall, I have been very happy with ASM, and their customer service has been great. Anytime we have...

Feb 2023
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Director

Service and Support

The system is really comprehensive, and there are a lot of capabilities. Day in and day out, it is...

Feb 2023
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Director

Functionality and Upgrades

When we enter a group that all the providers are attached to, it would be nice to also have all of...

Feb 2023
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Manager

Sales and Contracting

ASM is more than willing to negotiate things. We were being charged for something, but we weren't...

Feb 2023
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Manager

Implementation and Training

We have access to MD-Staff Academy, which is user friendly, and we can access that whenever we want....

Feb 2023
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Manager

Functionality and Upgrades

I love the accessibility of the product. Everything is on our screen at the click of a button. I can...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff is user friendly. It is easy to enter and find information.

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Right now, we can only download things to Excel. So it would be helpful if MD-Staff were compatible...

Feb 2023
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Director

Implementation and Training

During the implementation of MD-Staff, the customer service team was very engaging. We would express...

Feb 2023
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Director

Implementation and Training

Many parts of the platform are self-taught. ASM does provide training, but the training is very much...

Feb 2023
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Director

Service and Support

Whenever I need something or can't figure out an issue, I can open a ticket, and the vendor’s team...

Feb 2023
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Director

Relationship

ASM tries to keep all of their promises. If they can't keep their promises, then they find solutions...

Feb 2023
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Director

Service and Support

When we call the customer service team, they pick up to assist us on the first or second ring. If we...

Feb 2023
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Director

Interfacing and Integration

All of our locations are utilizing MD-Staff. The data feeds into our EMR, and that allows us to do...

Feb 2023
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Director

Lessons Learned

I would tell a friend or peer looking at MD-Staff that the product is definitely a good choice if...

Feb 2023
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Director

Service and Support

We really like MD-Staff. However, it is pretty apparent that MD-Staff started off as a credentialing...

Feb 2023
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Director

Functionality and Upgrades

The software is excellent; however, we can tell that the provider enrollment portion was added...

Feb 2023
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Director

Functionality and Upgrades

MD-Staff is very user friendly in terms of getting in and navigating the system, but ASM needs to...

Feb 2023
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Director

Relationship

ASM is very proactive. They push out updates when they streamline things or add new features. The...

Feb 2023
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Director

Relationship

ASM is a really great company. They haven't lost their core values. Sometimes companies get big and...

Feb 2023
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Manager

Service and Support

There are times when we need a quicker response to a problem that we are having than what we get...

Feb 2023
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Manager

Relationship

Part of the reason ASM is such a leader in credentialing software is their willingness to listen to...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

We get along well with what MD-Staff does for us. We are happy with the product. I haven’t heard of...

Feb 2023
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Director

Functionality and Upgrades

The thing ASM does well is the integration between their products. If a provider fills out an online...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

I have never had any problem with ASM. As far as the ease of use goes, MD-Staff is great. All of the...

Feb 2023
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Analyst/Coordinator

Implementation and Training

The only con is that some of the initial training that the vendor did was a little beyond us. The...

Feb 2023
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Analyst/Coordinator

Service and Support

The support people have always been great every time I have called. Since COVID-19, everybody has...

Feb 2023
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Manager

Functionality and Upgrades

MD-Staff is very customizable. I am not a very tech-savvy person, but the product has been very user...

Feb 2023
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Director

Interfacing and Integration

The integrations between MD-Staff and our EMR work really well. We are really not having any issues,...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

ASM needs to make MD-Staff a little more user friendly. We have the ability to add things in bulk,...

Feb 2023
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Analyst/Coordinator

Relationship

ASM tries to keep their promises. They are making a lot of progress in trying to help us solve our issues....

Feb 2023
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Analyst/Coordinator

Implementation and Training

There are different modules within MD-Staff where we can go to learn how to do something. That is...

Feb 2023
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Director

Service and Support

In terms of support, I gave ASM grace early on during the pandemic. I thought that maybe they, like...

Feb 2023
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Analyst/Coordinator

Interfacing and Integration

The vendor’s greatest weakness is probably integration with other facilities. For example, ASM is...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

I am a big advocate for MD-Staff. It is a great, well-rounded product. The ease of use is great. The...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

I wish the vendor would put a little more thought into workflows for offices in obtaining...

Feb 2023
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Director

Functionality and Upgrades

I feel that MD-Staff stays pretty current with the national trends we are seeing.

Feb 2023
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Director

Service and Support

Sometimes MD-Staff is not intuitive when we try to set up a new report. However, whenever we call...

Feb 2023
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Director

Relationship

Typically, our problems are solved at the help desk level, so we rarely have to go to the executive...

Feb 2023
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Director

Functionality and Upgrades

MD-Staff is a clear and concise product. It is very user friendly on the front end. The only thing...

Feb 2023
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Director

Service and Support

ASM has created a Facebook page where all of us users can chat. I am sure the vendor is monitoring...

Feb 2023
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Manager

Functionality and Upgrades

There are a few functionalities that could be easier to work with. It would be nice if we could drag...

Feb 2023
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Manager

Functionality and Upgrades

We have been very happy with MD-Staff, and I would highly recommend it. It is a great credentialing...

Feb 2023
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Manager

Service and Support

When we don't know what to do or have an issue, the ASM service team is always very helpful in...

Feb 2023
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Director

Functionality and Upgrades

MD-Staff is our credentialing and privileging database. We are currently using it to put through new...

Feb 2023
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Director

Implementation and Training

With any new implementation, anyone is going to find bugs. When we find bugs, ASM is willing to work...

Feb 2023
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Manager

Service and Support

When we performed a recent upgrade to MD-Staff, the vendor’s people were great. We had a dedicated...

Feb 2023
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Manager

Implementation and Training

When we onboard new staff members to our organization, there is a wonderful help section in MD-Staff...

Feb 2023
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Manager

Functionality and Upgrades

There is some functionality that we would love for MD-Staff. If we could hardcode an individual's...

Feb 2023
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Manager

Service and Support

It is sometimes challenging to communicate with the vendor about what issues we are experiencing. We...

Feb 2023
||
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Director

Other Observations & Comments

MD-Staff is part of our long-term plans. It is the cheaper alternative to competing products. But if...

Feb 2023
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Manager

Service and Support

I am very surprised at the fact that when I call ASM, they are on the phone immediately. I don't...

Feb 2023
||
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Director

Implementation and Training

In terms of training, the only thing ASM could improve upon would be spending a little more time...

Feb 2023
||
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Director

Functionality and Upgrades

MD-Staff is very user-friendly. ASM is adding things all the time that improve our lives greatly, so...

Feb 2023
||
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Director

Service and Support

A few of the ASM support people I have interacted with really took the time to make sure I...

Feb 2023
||
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Analyst/Coordinator

Functionality and Upgrades

Overall, MD-Staff is a good product. We can do a lot of sharing throughout our system and with our...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

I get a little frustrated with MD-Staff because the product was initially developed as a...

Feb 2023
||
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Analyst/Coordinator

Lessons Learned

We are not getting everything out of MD-Staff that we expected. We are working through it, but there...

Feb 2023
||
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Manager

Functionality and Upgrades

When we log into the system, we automatically see what the vendor is working on. When there is an...

Feb 2023
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Manager

Service and Support

When we request a feature enhancement from ASM, there should be some type of closure on that...

Feb 2023
||
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Manager

Service and Support

With upgrades, the emails the vendor sends out are great tools to let us know things are going forward....

Feb 2023
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Manager

Functionality and Upgrades

A benefit of the solution is being able to use the database on the computer. Having everything in...

Feb 2023
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Manager

Implementation and Training

Our implementation went well. The vendor's support team has always been available. The training was...

Feb 2023
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Manager

Service and Support

ASM’s user group meeting is always in Las Vegas, and not everyone can travel to Las Vegas or has an...

Feb 2023
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Manager

Functionality and Upgrades

If anyone was looking for a platform that could help augment processes and include improvements to...

Feb 2023
||
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Manager

Functionality and Upgrades

MD-Staff is the best of all the credentialing software out there. The creators had the end user in...

Feb 2023
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Manager

Functionality and Upgrades

The functionality that we have in MD-Staff is the ability to set triggered or scheduled messages...

Feb 2023
||
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Manager

Functionality and Upgrades

There are certain add-ons for the product that cost extra, but there is no charge for any type of...

Feb 2023
||
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Manager

Implementation and Training

The vendor’s initial training was wonderful, and our project manager was great. When we were looking...

Feb 2023
||
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Analyst/Coordinator

Functionality and Upgrades

The vendor has been the forerunner as far as the integration of different technologies goes. The...

Feb 2023
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Director

Service and Support

The crux of my issue is that ASM needs to improve communications to end users in general. For...

Feb 2023
||
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Director

Implementation and Training

When new upgrades happen, ASM doesn’t inform their end users at all. We are used to using the...

Feb 2023
||
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Director

Functionality and Upgrades

Many people keep ASM as their vendor because the product is easy to use. I have a general computer...

Feb 2023
||
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Director

Other Observations & Comments

Although I am not so happy with the execution of things, I give ASM credit for trying to get a feel...

Feb 2023
||
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Director

Functionality and Upgrades

I am a person that takes the time to set up any new feature ASM offers. But I sometimes feel like...

Feb 2023
||
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff itself is very user friendly, and I feel like the vendor updates their software often. That...

Feb 2023
||
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Analyst/Coordinator

Implementation and Training

The help area for MD-Staff is very easy to follow. I like that the help area even includes comments...

Feb 2023
||
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Analyst/Coordinator

Service and Support

ASM’s support team is always very helpful. Whenever we call, they are knowledgeable. Even if we send...

Feb 2023
||
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Analyst/Coordinator

Relationship

ASM will send emails if they have gotten alerts that something is not necessarily working correctly...

Feb 2023
||
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Analyst/Coordinator

Relationship

I would probably look at other solutions a little more deeply than what we did originally. The...

Feb 2023
||
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Analyst/Coordinator

Implementation and Training

I have been able to reach out to ASM’s help desk about a lot of things. But when ASM came on-site,...

Feb 2023
||
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Analyst/Coordinator

Other Observations & Comments

MD-Staff has significantly helped us with our organization because we used strictly paper before we...

Feb 2023
||
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Analyst/Coordinator

Interfacing and Integration

We haven't been able to integrate MD-Staff with anything.

Feb 2023
||
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Analyst/Coordinator

Service and Support

In the beginning, we worked very closely with someone in ASM’s leadership. But since then, that...

Feb 2023
||
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Analyst/Coordinator

Other Observations & Comments

ASM doesn’t charge for much. We had a concern recently when they tried to charge us for something...

Feb 2023
||
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Analyst/Coordinator

Future Outlook

MD-Staff is working for us. There are still some functionalities we have not implemented, and we are...

Feb 2023
||
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Analyst/Coordinator

Functionality and Upgrades

I think everything ASM has promised us has occurred. I can’t think of any needs that MD-Staff...

Feb 2023
||
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Analyst/Coordinator

Functionality and Upgrades

It was difficult to learn how to run reports in MD-Staff. We still have some issues running reports....

Feb 2023
||
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Director

Service and Support

Sometimes ASM’s IT help desk team is pretty slow. I think the issue is with new staff members...

Feb 2023
||
(0)
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Director

Sales and Contracting

I had specific requirements when looking for a product, and we were told that certain features were...

Feb 2023
||
(0)
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Director

Functionality and Upgrades

I need to see ASM step up and make some improvements from a payer enrollment and facility...

Feb 2023
||
(0)
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Director

Implementation and Training

Our biggest challenge with MD-Staff’s implementation has been with the go-live process. We are...

Feb 2023
||
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Director

Implementation and Training

All of ASM’s training is online. There is very little one-on-one training.

Feb 2023
||
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Director

Functionality and Upgrades

The layout, format, and logic behind the workflow in MD-Staff are very easy to follow, and the...

Feb 2023
||
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Director

Functionality and Upgrades

There are always issues and extra fixes that need to be implemented after an MD-Staff upgrade. The...

Feb 2023
||
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Director

Functionality and Upgrades

MD-Staff is very user-friendly and very accurate with information. It has good technology. We have...

Feb 2023
||
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Director

Service and Support

ASM is pretty good at notifying us of any changes across the system. They are also very good with...

Feb 2023
||
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Director

Relationship

ASM’s executive team is very helpful and very responsive. We have personal contact information...

Feb 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Nothing is horrible. I have no major complaints except for little stupid things. For example,...

Feb 2023
||
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Analyst/Coordinator

Service and Support

ASM is great at responding and trying to fix things. Anytime I have had a glitch, ASM responds and...

Feb 2023
||
(0)
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Director

Functionality and Upgrades

I have various teams that require different functions, and the credentials verification organization...

Feb 2023
||
(0)
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Director

Service and Support

We have had frequent calls with ASM’s tech support team while working through go live issues. They...

Feb 2023
||
(0)
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VP/Other Executive

Functionality and Upgrades

We utilize MD-Staff and its additional modules across our entire enterprise. We have pretty much...

Feb 2023
||
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VP/Other Executive

Relationship

I have regular contact with ASM because we always have implementation projects in place, and there...

Feb 2023
||
(0)
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VP/Other Executive

Service and Support

Communication is one area where ASM could improve. For example, our verifications run from a file...

Feb 2023
||
(0)
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VP/Other Executive

Service and Support

Over the years, the quality of ASM’s support has declined significantly. They need to do some more...

Feb 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff continues to do well. I am mostly happy with it and mostly happy that we transitioned to...

Feb 2023
||
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We did an internal review of several different software programs and chose MD-Staff as our...

Feb 2023
||
(0)
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Analyst/Coordinator

Implementation and Training

ASM’s implementation services are usually good. Sometimes when we upgrade to a new version, that...

Feb 2023
||
(0)
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VP/Other Executive

Functionality and Upgrades

ASM has made several updates to MD-Staff. One of the downsides to those updates is that they always...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

ASM keeps their promises most of the time. We have some concerns with getting support from the...

Feb 2023
||
(0)
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Director

Implementation and Training

We rely on the product heavily. In the implementation process, the vendor was very good at helping...

Feb 2023
||
(0)
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Director

Lessons Learned

We went with ASM because of someone else’s recommendation. I would recommend to others that when...

Feb 2023
||
(0)
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Director

Service and Support

We had a really great customer service representative who helped us with everything. We could reach...

Feb 2023
||
(0)
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Director

Service and Support

I totally appreciate the vendor’s customer service. Every time we reach out, we can get ahold of...

Feb 2023
||
(0)
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Director

Functionality and Upgrades

It is very easy to train people to use this product. I appreciate that.

Feb 2023
||
(0)
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Director

Technology

The vendor has updated their system, so now there are more sources that do our checking for us than...

Feb 2023
||
(0)
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Director

Service and Support

It is hard to get ahold of the support team sometimes. When we have a question and have to reach out...

Feb 2023
||
(0)
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Director

Service and Support

When I was having problems finding somebody to help me, I was able to go a couple of higher levels...

Feb 2023
||
(0)
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Director

Future Outlook

I expect to remain satisfied with the product in the future because we have dedicated time and...

Feb 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

With MD-Staff, we have been able to go a lot more electronic than in the past. We are doing fully...

Feb 2023
||
(0)
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Analyst/Coordinator

Service and Support

ASM provides a lot of support for us. There has been one extremely helpful support representative,...

Feb 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The FPPE process within MD-Staff does not work as we thought it would. I don't think we were misled,...

Feb 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have noticed a handful of software glitches when I am in a search field of MD-Staff. Things are...

Feb 2023
||
(0)
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Analyst/Coordinator

Other Observations & Comments

There is a bit of room for improvement in the report-building aspect of MD-Staff. We could probably...

Feb 2023
||
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Analyst/Coordinator

Implementation and Training

ASM’s webinars and web-based training are still available and updated regularly, so that is good.

Feb 2023
||
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Analyst/Coordinator

Other Observations & Comments

There are some confusing naming conventions within MD-Staff. The way we have to send things out is a...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

ASM is aware of a lot of issues within the product and is actively working to make upgrades,...

Feb 2023
||
(0)
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Analyst/Coordinator

Service and Support

Sometimes when our issues go through the different levels of support, we don't hear back for a while...

Feb 2023
||
(0)
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Analyst/Coordinator

Sales and Contracting

The vendor could have done a better job explaining the limitations of MD-Staff regarding automation....

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

Recently, ASM has become a bit more engaged because they have realized that I have been pounding...

Jan 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I could be fully satisfied with the overall product quality if the customer service was better and...

Jan 2023
||
(0)
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Analyst/Coordinator

Other Observations & Comments

MD-Staff was set up nicely in the very beginning, and training was given. I am trying to find out...

Jan 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor should work on the peer reviews and the credentialing report cards, particularly so that...

Jan 2023
||
(0)
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Director

Relationship

ASM listens to their customers and makes upgrades based on customer recommendations. That is great...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

One challenge we run into with the MD-App function, which is the application processing piece, is...

Dec 2022
||
(0)
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Manager

Relationship

The people from ASM have been pretty responsive. We moved from another database to ASM's database,...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

MD-Staff fully meets our needs. We heavily rely on report writing, and that process has been...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

Auditing with MD-Staff has been a breeze; we have been able to extract the documents from the system...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

We would like to see improvements around MD-Staff’s privileging module. With the complexity of our...

Nov 2022
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We ended up going with MD-Staff because of the positive reviews we had heard. We are complex in...

Nov 2022
||
(0)
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Analyst/Coordinator

Service and Support

I have had a long association with ASM, and they have just grown tremendously. But the support team...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

I do have a resource that I can reach out to. I have a good relationship with that person. If I...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The functionality of MD-Staff is very good from a credentialing standpoint. It is user friendly and...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

ASM is always looking to improve upon their features. They do a lot of upgrades. Every time they do...

Nov 2022
||
(0)
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Director

Service and Support

ASM consistently delivers on their promises to us. We have familiarity with the vendor, and their...

Nov 2022
||
(0)
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Director

Implementation and Training

We had an upgrade, and we understood the magnitude of the changes we were going to experience, but...

Nov 2022
||
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We moved to MD-Staff because ASM offered an online application, and our previous vendor did not....

Nov 2022
||
(0)
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Analyst/Coordinator

ROI / Cost

We can get things done a little faster with MD-Staff than we could with our previous product....

Nov 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

Our implementation with MD-Staff went very well. We had a good implementation manager, and we really...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

If I were talking to a peer, I would tell them that MD-Staff is a good quality product. I have had...

Nov 2022
||
(0)
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Analyst/Coordinator

Service and Support

ASM’s service is good. If there is something that we would like the vendor to be able to do in the...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Some of the system's fields could be better. The global replace tool needs to be improved with...

Nov 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

ASM does these little Webex things for training, but I would like more personalized training....

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

There was a glitch in MD-Staff, and we didn't know about it. We reached out to ASM about it, and I...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff would not be my first choice for something I would recommend, but it is definitely one of...

Oct 2022
||
(0)
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Analyst/Coordinator

Sales and Contracting

ASM really sells their product, but it doesn't always do what they say it can do right out the door....

Oct 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

ASM doesn't seem to keep their training materials updated in their help section. The vendor rolled...

Oct 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

MD-Staff does not integrate with CAQH. It doesn't seem like the vendor is making any updates for...

Oct 2022
||
(0)
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Analyst/Coordinator

Service and Support

ASM’s support used to be pretty good, but it is not anymore. Sometimes a support person won't even...

Oct 2022
||
(0)
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Analyst/Coordinator

Service and Support

We have one contact at ASM that is amazing and extremely knowledgeable.

Oct 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I love MD-Staff because it is user friendly. The product is easy to teach to others, and it works...

Oct 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

A file absolutely cannot move forward for approval in MD-Staff unless we have a copy of an NPDB...

Oct 2022
||
(0)
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Analyst/Coordinator

ROI / Cost

Accrediting organizations love MD-Staff, so the product works well with us. The surveyors love the...

Oct 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The number-one desired improvement from my teammates is the ability to remove things from a...

Oct 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Sometimes when there is a system upgrade to MD-Staff, we have to work through some glitches, but ASM...

Oct 2022
||
(0)
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Analyst/Coordinator

Service and Support

Over the past year, we felt that the service for MD-Staff was slipping. We would call the support...

Oct 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MD-Staff is not our favorite software anymore. The vendor has done a lot of things. We are sure...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

ASM doesn’t keep all their promises. We are struggling with getting something to work properly....

Sep 2022
||
(0)
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Manager

Interfacing and Integration

We are making some transitions, and we are having to redo work because some data won’t go over....

Sep 2022
||
(0)
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Manager

Service and Support

The vendor's support team typically responds pretty quickly. If someone can’t find an answer, they...

Sep 2022
||
(0)
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Manager

Service and Support

ASM isn’t doing anything new as far as the system goes. If we submit a suggestion or a change, we do...

Sep 2022
||
(0)
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Manager

Lessons Learned

MD-Staff is not necessarily easy to generate reports with. A user has to have a bit of an IT...

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

I like MD-Staff more than our previous product. MD-Staff is a lot more user friendly, simplistic,...

Sep 2022
||
(0)
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Manager

Implementation and Training

We haven't had any issues with updates or changes, and everything that we have done has gone very...

Sep 2022
||
(0)
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 or  to see details.

Manager

Relationship

I had access to the person that helped implement the system for a while via phone or email. They...

Sep 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

ASM has really great training tools available 24/7. They have a help guide with videos and...

Sep 2022
||
(0)
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Analyst/Coordinator

Relationship

ASM is doing a great job and has been instrumental in helping us implement some things. A few of...

Aug 2022
||
(0)
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Analyst/Coordinator

Technology

ASM continues to advance the product. We have updated the product in accordance with the latest...

Aug 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would like more interfaces, but ASM is constantly updating things. We have interfaces with the...

Aug 2022
||
(0)
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Director

Implementation and Training

We get what we need in terms of training. If something comes up, we contact the vendor, and they are...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

MD-Staff is super easy to use; the reports are easy to write, save, edit, and update. Also, I can...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

ASM could integrate more of the regulatory websites that we need to check.

Jul 2022
||
(0)
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 or  to see details.

Director

Service and Support

We have had a couple times when we have had to keep reaching out and reminding the ASM support team...

Jul 2022
||
(0)
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Director

Service and Support

I never have to escalate anything, but if I needed to escalate, I know people at ASM that I would...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

One thing I have an issue with every now and then is that when we have a need for certain special...

Jul 2022
||
(0)
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Director

Implementation and Training

I wish ASM did more in-person training at the very beginning. It is very hard to ask the computer...

Jul 2022
||
(0)
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Director

Service and Support

ASM’s customer service is hands down the best. A lot of the newer software vendors will refer people...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

When the vendor does an upgrade, it sets us back three steps before we come forward because the...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

ASM has a typo on the verify-all screen that needs to be fixed. It says "click here," and then...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

I love the product. For the most part, it is very intuitive and easy for staff to learn. Onboarding...

Jul 2022
||
(0)
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Director

Interfacing and Integration

The product works as promoted when it is solely ours and not part of a system. There are some...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

MD-Staff is easy to use. It is a direct product in how it works and is self-explanatory. We go to...

Jul 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

For training, MD-Staff has a lot of tools that we can go into the system and use.

Jul 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

MD-Staff is a great product, and it has been easy to use. It doesn’t have all the fluff that other...

Jul 2022
||
(0)
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Manager

Service and Support

Sometimes ASM’s support team has a delay in getting back to us when something needs to be done. We...

Jul 2022
||