MD-Staff Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
The MD-Staff implementation was one of the smoothest projects we have executed. The vendor's project...
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Culture, Value
I am happy to say that ASM doesn't charge us anything more than a flat fee. I like that they don't...
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Product
The automation in MD-Staff is really nice. We can check the license verifications on the web instead...
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Operations
When we implemented the system, it was very difficult to sort data in it. I am still behind on that...
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Relationship, Operations
I went to a conference a couple of years ago. At that conference, ASM's executive team was too busy,...
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Operations
MD-Staff has a lot of features, but I don't use those features a lot because there is a lot of data...
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Loyalty
The only reason we may not use MD-Staff over the next three to five years is that our parent company...
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Product
MD-Staff has been a valuable database and software system. We are hoping that ASM keeps the quality...
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Relationship
The product and ongoing support are excellent. The system is user friendly.
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Loyalty
I have MD-Staff here, but when another organization took over, some things moved. I got to keep...
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Operations
I have had no issues with implementation services and upgrades. The vendor just did an upgrade, and...
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Product
The product works with the virtual engagement activites and the board search and all that. It also...
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Product, Value
I love MD-Staff. I always have. I will likely recommend this system to a peer. I can honestly say it...
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Product
The recent update of MD-Staff brought us a passport where we can put in an NPI number and have the...
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Product
I would change something so that our state licenses could be verified with MD-Staff rather than...
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Operations, Product, Value
The product gives me what I need for my job, and it takes a lot of the tedious work out of what I...
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Relationship
I like to push the limits of what I can use a system for, so I am always asking for ways to do...
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Culture, Value
I don't hear about any additional costs for things that we have asked for from the vendor, but we...
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Operations
I am okay with the vendor's implementation services. The vendor came out to us during our initial...
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Loyalty, Product
The vendor is doing things that I never thought they could do. Coming up with a social security...
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Relationship
When we contact the vendor's support people, we sometimes get knowledgeable people helping us. We...
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Relationship
When we are attempting to onboard additional facilities, we are told that they will be onboarded...
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Product
There really haven't been any changes with ASM. We continue to use the software on a day-to-day...
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Relationship
ASM provides decent support. The only recommendation I can make is that for a facility as large as...
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Relationship
ASM is a very good vendor. I wouldn't say they are a partner because partners work collaboratively,...
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Relationship, Product
I have not seen a regular cadence of updates. I do know when they happen because there is always...
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Operations
The training that ASM does is all self-guided. They could afford to offer more individual training,...
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Operations, Product
The MD-Staff software is so user friendly. It's so easy. People don't even need a training session....
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Relationship, Product
I would like to have a way for the MD-Staff software to email me when a provider has gone in and...
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Loyalty, Product
Things with ASM are going great. There is a lot of MD-Staff that we don't utilize, unfortunately. We...
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Relationship
ASM does well with their customer service. They respond immediately when I submit a ticket or call...
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Relationship, Product
There is a help tool where I can look for things. I can see whether someone else in the country has...
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Operations
For those who joined after the implementation, there is a lack of training. When I call with...
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Product
There haven't been many changes to the system recently. ASM's delivery of technology is not as quick...
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Culture, Value
Sometimes the vendor will tell us that there is an additional charge if we do things a certain way,...
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Culture
The vendor doesn't keep all their promises, but I don't think anybody does. Some of the...
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Loyalty, Product
The product's interface is very userfriendly and self-explanatory. We can navigate through it...
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Relationship
The vendor is more reactive than proactive. I have a ticket in with MD-Staff for a problem that I...
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Relationship
I love the vendor's support team. They are great people. And the vendor's recent upgrade process was...
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Product, Value
MD-Staff has been a great fit for our organization. Anything above a paper process is amazing. The...
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Operations
Our training was not good, and I think that was due to our particular trainer. MD-Staff’s online...
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Relationship
The vendor's support team is great. They get back to us on the same day or the next day. I haven't...
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Product
MD-Staff is very user friendly and intuitive. I have used quite a few different platforms, and...
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Product, Value
The system has met our needs for several areas in the credentialing world that we manage, and we...
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Product
The managed care module in MD-Staff could use some strengthening. What the vendor has now is great,...
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Relationship
ASM’s service has been reliable. We can always ask questions, and the vendor will always give us a...
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Relationship
ASM’s support team is great. They help us troubleshoot stuff and turn around answers pretty quickly....
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Operations, Product
Upgrades with ASM aren’t always perfect, but it is hard to be perfect. We have to learn what some of...
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Operations
ASM’s training has been good. Project coordinators at ASM work with us, and they are very user...
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Relationship
We typically reach out to ASM, but they are very responsive. They don’t call just to ask how we are...
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Loyalty, Relationship, Value
We are on a first-name basis with ASM’s executive team, and that makes me feel good. ASM’s...
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Product
MD-Staff is a great system. I really like the overall functionality of MD-Staff, especially the...
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Product, Value
I'm in MD-Staff every single day. We were still on paper with our previous system, and with...
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Product
I would like to be able to upload certain documents to a place in MD-Staff and be able to tie...
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Culture, Loyalty
I did sit through a demo of another system just in case we would ever have to change systems, and I...
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Relationship
We have lost the ability to complete a specific task due to a change at the state level. All the...
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Culture, Value
ASM is great about pricing. MD-Staff is just very cost effective, and for what we get, I'm very...
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Relationship
In the past, I would have said that it is sometimes harder for those of us in a different time zone...
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Product, Value
MD-Staff’s strength is that the product is very easy to use and has the ability to share information...
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Relationship, Operations
Every single person that I have dealt with at ASM has been very personable, whether I’m calling,...
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Culture, Relationship
ASM is pretty good about delivering new technology. After a certain amount of time, if ASM gets...
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Loyalty
I have recommended MD-Staff to other facilities that now have the system. My overall satisfaction...
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Relationship
ASM’s knowledge base is good. If I tell the vendor what problem I am having, they will jump on a...
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Product
MD-Staff is missing the simplicity of pulling in some of the outside things that we have. We have...
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Operations, Product
When we ask MD-Staff to check the education of a nurse practitioner or a physician assistant with...
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Relationship, Operations
I would tell someone thinking of going with MD-Staff to go for it. ASM has a high-quality product,...
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Product, Value
I like that MD-Staff helps us create a lot of efficiencies with the use of AI and web crawlers so...
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Operations
ASM’s training is pretty robust. The vendor has an excellent help section where there are...
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Operations, Product
There are no in-person or virtual, one-on-one opportunities for training with MD-Staff. Also, there...
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Relationship
ASM is very responsive to their customers’ needs and requests and is constantly improving the...
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Relationship, Product
The thing I like the most about MD-Staff is that it is very user friendly. It is meant for a...
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Relationship, Product
I love the Virtual Committee part of the product. That has been a game changer for us. The Virtual...
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Product
The proctoring feature needs some improvement. Every new physician has to be proctored. So when they...
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Culture, Relationship, Operations
Sometimes when ASM rolls out an update for their software, they don't send a newsletter or something...
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Product
I use the product’s reports frequently as well as lists and rosters. We are constantly sending out...
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Relationship, Operations
When we switched EMRs, ASM was instrumental. They were very responsive to attending meetings,...
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Operations
ASM does upgrades, but it is our responsibility to go in and see what they do. We don't get any...
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Product
MD-Staff is easy, and it helps us keep track of expirations. It is very easy to control things and...
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Product
The reports are hard to figure out in MD-Staff. ASM has a lot of built-in reports, and those are...
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Product
Our surveyors really like MD-Staff. When they come, we can guide them through our credentialing...
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Relationship, Product
There is very little about MD-Staff we would change. As time has gone by, little things have changed...
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Loyalty, Product
What makes MD-Staff stand out from other systems is that MD-Staff is not cumbersome. When I was at...
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Value
At first, ASM did not charge for every little thing, but now they do. People can go in and verify...
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Relationship, Operations
ASM probably posts updates on their website, but there is no notification to go look for those. I...
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Relationship, Operations
We can go to the vendor's help center and find release updates, but we almost feel like those...
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Relationship, Product
MD-Staff has a feature request page where we can put in things we think would work well in the...
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Relationship, Operations
I don't know how many credentialing vendors do user conferences the way ASM does. I have attended...
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Loyalty, Product
MD-Staff released credentialing options for certain devices, and I think that that was a stupid...
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Relationship
We had some issues with the vendor because the vendor's people relentlessly wanted to set up Zoom...
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Product
I would tell other organizations that are interested in the system that if they are large, it may be...
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Culture, Relationship, Operations
The vendor tries to do things to meet the majority of their clients' needs, and then they try to...
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Operations, Product
Overall, MD-Staff is the best credentialing software available. Using MD-Staff feels like working in...
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Loyalty, Product
We migrated to MD-Staff from another product, and in comparing the two, there is not much of a...
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Relationship, Operations
If there is anything, even just a function of the system, that I ever have a question about, the...
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Relationship, Operations
We have had some hiccups with the implementation in terms of pulling data and putting it back in. We...
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Product
I wish there were some way to indicate whether one of our sites had a specific practice that they...
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Product
Virtual Committee provides a lot of tools to make things easier for not only the medical staff...
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Loyalty, Product
I predict things will just keep getting better. There are a lot of things that we are still learning...
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Loyalty, Relationship, Product
ASM is very forward thinking in the medical staff community and is light-years ahead of other...
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Loyalty, Product
A lot of our facilities are using MD-Staff, and we are slated to bring on more facilities in the...
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Relationship
We have a great relationship with ASM. I have a direct email and phone number to someone at the top...
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Value
The vendor avoids charging for every little thing. One of the reasons why I enjoy working with them...
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Relationship
The vendor has a great support structure, and their personnel are extremely knowledgeable and...
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Relationship
ASM’s executives are at every major convention or trade show for the industry as well as at their...
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Product, Value
I couldn't do what I do as efficiently and as well without MD-Staff. Using the product is the only...
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Culture, Value
ASM is pretty consistent on pricing. The price doesn't go up dramatically from one year to the next....
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Loyalty, Relationship
ASM is open about feedback. In some ways, they are an innovator that other companies are trying to...
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Relationship
There are lots of ideas that get thrown at ASM, and they are nice enough put the list of all...
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Relationship
I love ASM’s customer service people; they are great. I get better luck if I call than email. My...
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Relationship, Operations
ASM will publish when they are preparing to do upgrades. They have notes about what is going to...
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Loyalty, Product
The primary reason for purchasing MD-Staff was the ease of use. I can sit a new employee down and...
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Loyalty, Product
MD-Staff is a software program designed for hospitals, so a clinic has to adapt to its needs. Some...
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Relationship
All the service calls we have placed with the vendor have been resolved within a couple of hours....
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Product, Value
If we do an automatic verification, there is something in the font that is not recognized, and we...
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Relationship
The vendor’s biggest strength is that they listen. We don’t utilize the program for credentialing...
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Product
The vendor has shown us how to create a market query through MD-Query, so when individuals are...
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Relationship, Value
I talk about MD-Staff all the time. I am more than happy to explain how we make things work and how...
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Relationship
The vendor needs to take a different approach to notifying us of different changes so that we don't...
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Product, Value
There are things I could do in other solutions that I cannot do in MD-Staff without paying extra.
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Loyalty, Operations, Product
Using MD-Staff, we are achieving what we want to do by getting workflows going and setting them up....
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Operations
Our implementation was horrible in the beginning. We didn't get the training that we should have,...
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Product, Value
I love MD-Staff. It works great. MD-Staff is a credentialing module, but we use it for a lot more...
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Product
MD-Staff is a really good product for maintaining and obtaining verifications and using web...
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Relationship, Product
The one big frustration I have with MD-Staff is the fact that we can't do a web verification when...
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Operations
I am not sure whether the issue is an MD-Staff issue or an issue at our corporate level, but the...
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Relationship, Operations, Product
There are some manual processes that were supposed to be implemented through MD-Staff. We have had...
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Value
With the way we chose to have MD-Staff set up with our initial build, a lot of information doesn’t...
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Relationship
If ASM does not have the ability to tie into external sites and things that we need, they are very...
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Operations
When ASM is training, they are very good at showing a perfect-world example, but they don't train...
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Product, Value
MD-Staff has the ability to help us maintain all of the information in one centralized location and...
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Relationship
We can report things that we have identified in MD-Staff that need to be improved in the system, and...
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Relationship, Value
I think everything is included in our annual subscription to MD-Staff. When we call for tech...
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Loyalty
Our satisfaction with MD-Staff will remain high unless something goes terribly wrong. ASM does a...
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Relationship, Operations
I don’t know what MD-Staff is capable of, but I don't know how much of that lack of knowledge is...
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Culture, Relationship
There was a situation where we got some incorrect information, but ASM said it was someone else's...
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Relationship
I am always happy with ASM’s tech support team. They are usually very friendly. Sometimes it takes a...
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Product
We purchased a module for MD-Staff to help us with OPPEs, report cards, and those kinds of things....
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Operations, Product
I love MD-Staff. ASM has come out with some good features, and I hear that they have some additional...
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Culture, Value
When a customer first signs up, everything is included. But as new things come out, ASM’s pitch to...
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Relationship, Operations
ASM has webinars that we are all just too busy to look up, but the resources are there.
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Relationship
We have not had as much access to executives since ASM started growing. They have gotten pretty big...
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Relationship, Product
I understand that ASM has grown and gotten bigger than just one state and that that growth has...
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Product
There is one thing that is a sticking point for me, and I don't know whether it is really user...
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Relationship
ASM’s customer service team is amazing. They have the ability to use tools to see my screen, so they...
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Relationship
ASM just updated the solution so that when someone changes the privileges, we can see who changed...
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Relationship, Product
MD-Staff definitely has room for improvement. There are other systems out there that have a banner...
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Culture, Relationship
I don't think that ASM has promised us anything that they haven't delivered on. The vendor...
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Culture
The vendor has a few areas of improvement related to licensing information. There seem to be a lot...
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Product
MD-Staff is very easy to figure out and maneuver around. I haven't had any problems with finding the...
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Loyalty
Our upcoming upgrade will help us with some issues that we have been experiencing. One problem we...
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Operations
I like that we can go to the vendor's website and search for training. The vendor also has options...
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