MD-Staff
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Culture, Relationship

ASM is pretty good about delivering new technology. After a certain amount of time, if ASM gets...

Sep 2023
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Analyst/Coordinator

Loyalty

I have recommended MD-Staff to other facilities that now have the system. My overall satisfaction...

Sep 2023
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Analyst/Coordinator

Relationship

ASM’s knowledge base is good. If I tell the vendor what problem I am having, they will jump on a...

Sep 2023
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Analyst/Coordinator

Product

MD-Staff is missing the simplicity of pulling in some of the outside things that we have. We have...

Sep 2023
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Analyst/Coordinator

Operations, Product

When we ask MD-Staff to check the education of a nurse practitioner or a physician assistant with...

Sep 2023
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Director

Relationship, Operations

I would tell someone thinking of going with MD-Staff to go for it. ASM has a high-quality product,...

Sep 2023
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Director

Product, Value

I like that MD-Staff helps us create a lot of efficiencies with the use of AI and web crawlers so...

Sep 2023
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Director

Operations

ASM’s training is pretty robust. The vendor has an excellent help section where there are...

Sep 2023
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Director

Operations, Product

There are no in-person or virtual, one-on-one opportunities for training with MD-Staff. Also, there...

Sep 2023
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Director

Relationship

ASM is very responsive to their customers’ needs and requests and is constantly improving the...

Sep 2023
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Analyst/Coordinator

Relationship, Product

The thing I like the most about MD-Staff is that it is very user friendly. It is meant for a...

Aug 2023
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Analyst/Coordinator

Relationship, Product

I love the Virtual Committee part of the product. That has been a game changer for us. The Virtual...

Aug 2023
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Analyst/Coordinator

Product

The proctoring feature needs some improvement. Every new physician has to be proctored. So when they...

Aug 2023
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Manager

Culture, Relationship, Operations

Sometimes when ASM rolls out an update for their software, they don't send a newsletter or something...

Aug 2023
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Manager

Product

I use the product’s reports frequently as well as lists and rosters. We are constantly sending out...

Aug 2023
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Manager

Relationship, Operations

When we switched EMRs, ASM was instrumental. They were very responsive to attending meetings,...

Aug 2023
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Analyst/Coordinator

Operations

ASM does upgrades, but it is our responsibility to go in and see what they do. We don't get any...

Jul 2023
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Analyst/Coordinator

Product

MD-Staff is easy, and it helps us keep track of expirations. It is very easy to control things and...

Jul 2023
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Analyst/Coordinator

Product

The reports are hard to figure out in MD-Staff. ASM has a lot of built-in reports, and those are...

Jul 2023
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Analyst/Coordinator

Product

Our surveyors really like MD-Staff. When they come, we can guide them through our credentialing...

Jul 2023
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Analyst/Coordinator

Relationship, Product

There is very little about MD-Staff we would change. As time has gone by, little things have changed...

Jul 2023
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Director

Loyalty, Product

What makes MD-Staff stand out from other systems is that MD-Staff is not cumbersome. When I was at...

Jul 2023
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Analyst/Coordinator

Value

At first, ASM did not charge for every little thing, but now they do. People can go in and verify...

Jul 2023
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Director

Relationship, Operations

ASM probably posts updates on their website, but there is no notification to go look for those. I...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

We can go to the vendor's help center and find release updates, but we almost feel like those...

Jul 2023
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Analyst/Coordinator

Relationship, Product

MD-Staff has a feature request page where we can put in things we think would work well in the...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

I don't know how many credentialing vendors do user conferences the way ASM does. I have attended...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

MD-Staff released credentialing options for certain devices, and I think that that was a stupid...

Jul 2023
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Analyst/Coordinator

Relationship

We had some issues with the vendor because the vendor's people relentlessly wanted to set up Zoom...

Jul 2023
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Analyst/Coordinator

Product

I would tell other organizations that are interested in the system that if they are large, it may be...

Jul 2023
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Analyst/Coordinator

Culture, Relationship, Operations

The vendor tries to do things to meet the majority of their clients' needs, and then they try to...

Jul 2023
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Analyst/Coordinator

Operations, Product

Overall, MD-Staff is the best credentialing software available. Using MD-Staff feels like working in...

Jul 2023
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Manager

Loyalty, Product

We migrated to MD-Staff from another product, and in comparing the two, there is not much of a...

Jun 2023
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Manager

Relationship, Operations

If there is anything, even just a function of the system, that I ever have a question about, the...

Jun 2023
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Manager

Relationship, Operations

We have had some hiccups with the implementation in terms of pulling data and putting it back in. We...

Jun 2023
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Manager

Product

I wish there were some way to indicate whether one of our sites had a specific practice that they...

Jun 2023
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Manager

Product

Virtual Committee provides a lot of tools to make things easier for not only the medical staff...

Jun 2023
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Manager

Loyalty, Product

I predict things will just keep getting better. There are a lot of things that we are still learning...

Jun 2023
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Manager

Loyalty, Relationship, Product

ASM is very forward thinking in the medical staff community and is light-years ahead of other...

Jun 2023
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Manager

Loyalty, Product

A lot of our facilities are using MD-Staff, and we are slated to bring on more facilities in the...

Jun 2023
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Manager

Relationship

We have a great relationship with ASM. I have a direct email and phone number to someone at the top...

Jun 2023
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Manager

Value

The vendor avoids charging for every little thing. One of the reasons why I enjoy working with them...

Jun 2023
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Manager

Relationship

The vendor has a great support structure, and their personnel are extremely knowledgeable and...

Jun 2023
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Manager

Relationship

ASM’s executives are at every major convention or trade show for the industry as well as at their...

Jun 2023
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Manager

Product, Value

I couldn't do what I do as efficiently and as well without MD-Staff. Using the product is the only...

Jun 2023
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Manager

Culture, Value

ASM is pretty consistent on pricing. The price doesn't go up dramatically from one year to the next....

Jun 2023
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Manager

Loyalty, Relationship

ASM is open about feedback. In some ways, they are an innovator that other companies are trying to...

Jun 2023
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Manager

Relationship

There are lots of ideas that get thrown at ASM, and they are nice enough put the list of all...

Jun 2023
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Manager

Relationship

I love ASM’s customer service people; they are great. I get better luck if I call than email. My...

Jun 2023
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Manager

Relationship, Operations

ASM will publish when they are preparing to do upgrades. They have notes about what is going to...

Jun 2023
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Manager

Loyalty, Product

The primary reason for purchasing MD-Staff was the ease of use. I can sit a new employee down and...

Jun 2023
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Manager

Loyalty, Product

MD-Staff is a software program designed for hospitals, so a clinic has to adapt to its needs. Some...

Jun 2023
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Director

Relationship

All the service calls we have placed with the vendor have been resolved within a couple of hours....

Jun 2023
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Director

Product, Value

If we do an automatic verification, there is something in the font that is not recognized, and we...

Jun 2023
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Director

Relationship

The vendor’s biggest strength is that they listen. We don’t utilize the program for credentialing...

Jun 2023
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Director

Product

The vendor has shown us how to create a market query through MD-Query, so when individuals are...

Jun 2023
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Director

Relationship, Value

I talk about MD-Staff all the time. I am more than happy to explain how we make things work and how...

Jun 2023
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Manager

Relationship

The vendor needs to take a different approach to notifying us of different changes so that we don't...

May 2023
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Manager

Product, Value

There are things I could do in other solutions that I cannot do in MD-Staff without paying extra.

May 2023
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Manager

Loyalty, Operations, Product

Using MD-Staff, we are achieving what we want to do by getting workflows going and setting them up....

May 2023
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Manager

Operations

Our implementation was horrible in the beginning. We didn't get the training that we should have,...

May 2023
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Manager

Product, Value

I love MD-Staff. It works great. MD-Staff is a credentialing module, but we use it for a lot more...

May 2023
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Manager

Product

MD-Staff is a really good product for maintaining and obtaining verifications and using web...

May 2023
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Manager

Relationship, Product

The one big frustration I have with MD-Staff is the fact that we can't do a web verification when...

May 2023
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Manager

Operations

I am not sure whether the issue is an MD-Staff issue or an issue at our corporate level, but the...

May 2023
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Analyst/Coordinator

Relationship, Operations, Product

There are some manual processes that were supposed to be implemented through MD-Staff. We have had...

May 2023
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Analyst/Coordinator

Value

With the way we chose to have MD-Staff set up with our initial build, a lot of information doesn’t...

May 2023
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Analyst/Coordinator

Relationship

If ASM does not have the ability to tie into external sites and things that we need, they are very...

May 2023
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Analyst/Coordinator

Operations

When ASM is training, they are very good at showing a perfect-world example, but they don't train...

May 2023
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Analyst/Coordinator

Product, Value

MD-Staff has the ability to help us maintain all of the information in one centralized location and...

May 2023
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Analyst/Coordinator

Relationship

We can report things that we have identified in MD-Staff that need to be improved in the system, and...

May 2023
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Manager

Relationship, Value

I think everything is included in our annual subscription to MD-Staff. When we call for tech...

May 2023
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Manager

Loyalty

Our satisfaction with MD-Staff will remain high unless something goes terribly wrong. ASM does a...

May 2023
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Manager

Relationship, Operations

I don’t know what MD-Staff is capable of, but I don't know how much of that lack of knowledge is...

May 2023
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Manager

Culture, Relationship

There was a situation where we got some incorrect information, but ASM said it was someone else's...

May 2023
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Manager

Relationship

I am always happy with ASM’s tech support team. They are usually very friendly. Sometimes it takes a...

May 2023
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Manager

Product

We purchased a module for MD-Staff to help us with OPPEs, report cards, and those kinds of things....

May 2023
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Director

Operations, Product

I love MD-Staff. ASM has come out with some good features, and I hear that they have some additional...

May 2023
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Director

Culture, Value

When a customer first signs up, everything is included. But as new things come out, ASM’s pitch to...

May 2023
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Director

Relationship, Operations

ASM has webinars that we are all just too busy to look up, but the resources are there.

May 2023
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Director

Relationship

We have not had as much access to executives since ASM started growing. They have gotten pretty big...

May 2023
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Director

Relationship, Product

I understand that ASM has grown and gotten bigger than just one state and that that growth has...

May 2023
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Director

Product

There is one thing that is a sticking point for me, and I don't know whether it is really user...

May 2023
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Director

Relationship

ASM’s customer service team is amazing. They have the ability to use tools to see my screen, so they...

May 2023
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Director

Relationship

ASM just updated the solution so that when someone changes the privileges, we can see who changed...

May 2023
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Analyst/Coordinator

Relationship, Product

MD-Staff definitely has room for improvement. There are other systems out there that have a banner...

Apr 2023
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Analyst/Coordinator

Culture, Relationship

I don't think that ASM has promised us anything that they haven't delivered on. The vendor...

Apr 2023
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Analyst/Coordinator

Culture

The vendor has a few areas of improvement related to licensing information. There seem to be a lot...

Apr 2023
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Analyst/Coordinator

Product

MD-Staff is very easy to figure out and maneuver around. I haven't had any problems with finding the...

Apr 2023
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Analyst/Coordinator

Loyalty

Our upcoming upgrade will help us with some issues that we have been experiencing. One problem we...

Apr 2023
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Analyst/Coordinator

Operations

I like that we can go to the vendor's website and search for training. The vendor also has options...

Apr 2023
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Manager

Operations, Operations, Product, Product

MD-Staff’s biggest strength is it keeps up with the industry of what is going on in the...

Apr 2023
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Manager

Culture, Culture, Product, Product

One area for improvement of MD-Staff is with the state licensing verifications. That is my biggest...

Apr 2023
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Analyst/Coordinator

Product

Compared to other vendors' products that we have used for credentialing, MD-Staff is the most user...

Apr 2023
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Analyst/Coordinator

Relationship

Anytime we have had to reach out to the vendor for support, they have gotten back to us immediately.

Apr 2023
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Nurse

Operations

Our implementation was very complicated, both on our end and on the ASM side. We had a lot of...

Apr 2023
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Nurse

Operations

Looking back, we could have done a better job of making sure that we understood everything from...

Apr 2023
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Nurse

Operations

Recently, on our peer review side, we discovered that one of the sections doesn't work in our...

Apr 2023
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Nurse

Operations

The initial training modules were really good. There was a boot camp with several modules. There...

Apr 2023
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Nurse

Operations

The training moving forward after the implementation was really difficult. I don't feel like I...

Apr 2023
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Nurse

Product

We thought that we could integrate other systems outside of our EMR, and that is not a possibility....

Apr 2023
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Nurse

Product

Once we have things figured out, the solution is easy. It just took a while to get to that point.

Apr 2023
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Nurse

Relationship, Product

We have had really great success with putting in tickets and getting immediate responses, and that...

Apr 2023
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Nurse

Loyalty, Relationship

The product was pulling in some data wrongly, so we put in a ticket. ASM said that the issue we were...

Apr 2023
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Analyst/Coordinator

Product

MD-Staff does certain verifications very well. It runs some of the verifications automatically, and...

Apr 2023
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Analyst/Coordinator

Product

There are some little things that I wish would work better. I can't run the license verification...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor's support people are usually pretty prompt in terms of getting back to me.

Apr 2023
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Analyst/Coordinator

Product

ASM’s service and platform have been outstanding. Since going with the solution, running reports has...

Mar 2023
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Analyst/Coordinator

Operations

Going with MD-Staff was a very good transition for us, but we are small.

Mar 2023
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Analyst/Coordinator

Product

The integration with MD-Staff is very good for us because we are able to do the OIG, the DEA, and...

Mar 2023
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Analyst/Coordinator

Product

MD-Staff is internet based, so I am able to work at the office on the platform, and if I have to...

Mar 2023
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Analyst/Coordinator

Product

It is not possible to do historical reports. The reporting piece is good, but we can't go back and...

Mar 2023
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Analyst/Coordinator

Relationship, Product

ASM needs to be more readily compliant with NCQA requirements. The vendor is compliant, but they are...

Mar 2023
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Analyst/Coordinator

Relationship, Product

The bugs take forever to fix or just never get resolved.

Mar 2023
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Analyst/Coordinator

Relationship, Operations

The executive team is involved in the training.

Mar 2023
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Analyst/Coordinator

Product

We have had difficulties because the information is not considered global. We have been having...

Mar 2023
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Analyst/Coordinator

Product

There are a lot of areas in MD-Staff where the field is there but isn't open for us to use, so we...

Mar 2023
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Analyst/Coordinator

Relationship

ASM’s response time is quick. Normally, I get a response back within 24 hours saying that either the...

Mar 2023
||
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Director

Operations, Product

Sometimes there is a bit of a learning curve with the upgrades. I still need to wrap my head around...

Mar 2023
||
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Director

Relationship

ASM helps with what we need. We can speak to a technician almost immediately every time we call. The...

Mar 2023
||
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Director

Operations

The product's ease of use could be improved by breaking the training out into separate training...

Mar 2023
||
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Director

Loyalty, Product

We did demos for everything, and MD-Staff ended up being the product we selected. I recommend...

Mar 2023
||
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Director

Operations

Our implementation manager was absolutely phenomenal. When we started the project, we had something...

Mar 2023
||
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Director

Relationship

ASM’s support team is phenomenal. They are quick to respond, and if one of the support people can't...

Mar 2023
||
(0)
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Director

Operations

ASM offers training all the time. We can do the on-demand training or the live webinars.

Mar 2023
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Director

Relationship, Operations

ASM is not going to do everything. Clients have to be involved with the actual project themselves...

Mar 2023
||
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Director

Operations, Value

Maybe other privileging vendors offer this, but ASM has an annual user conference where we can learn...

Mar 2023
||
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Analyst/Coordinator

Relationship

Anytime that I have emailed ASM, I have gotten a prompt response, and the situation has been...

Feb 2023
||
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Analyst/Coordinator

Relationship

I don’t think anybody keeps all their promises. ASM works on things, and they try not to worry their...

Feb 2023
||
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Analyst/Coordinator

Operations, Product

The ease of use depends on how knowledgeable and computer savvy the end user is. If somebody doesn’t...

Feb 2023
||
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Analyst/Coordinator

Relationship, Product

I have been a little disappointed with a few things lately, but from the years that we have been...

Feb 2023
||
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Analyst/Coordinator

Relationship

By working directly with ASM, I have been satisfied. I am just not satisfied sometimes when I can't...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

ASM follows up and tries to make sure that there is a solution to my issue. If not, the solution is...

Feb 2023
||
(0)
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Analyst/Coordinator

Product, Value

Like with any other database, nobody ever uses MD-Staff to its full capacity. We have yet to do that...

Feb 2023
||
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Manager

Product

One of the things we like about MD-Staff is that we are allowed to grant the vendor permission to...

Feb 2023
||
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Manager

Product, Value

I have a lot of experience with healthcare software. The thing I like about MD-Staff is that it...

Feb 2023
||
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Manager

Product, Value

With MD-Staff, our application process is all automated, is online, and can be prepopulated with...

Feb 2023
||
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Analyst/Coordinator

Operations

The vendor has all kinds of videos available, and I watch them.

Feb 2023
||
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Analyst/Coordinator

Relationship

There are hiccups in MD-Staff every once in a while, but the vendor always works through them with us....

Feb 2023
||
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Analyst/Coordinator

Relationship

ASM is always available by phone to help us. They have always been great. They make sure outcomes...

Feb 2023
||
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Analyst/Coordinator

Product

We enjoy how quickly we can pull up the information and hold PDFs. I like that I can update...

Feb 2023
||
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Analyst/Coordinator

Product

I like the system very much. It works well for me. It is easy to use. Overall, MD-Staff is an...

Feb 2023
||
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Director

Product

Everything is outlined in MD-Staff properly. The product is not convoluted. The system is very...

Feb 2023
||
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Director

Relationship

We rarely have downtime. ASM gives plenty of notice if they have to take the product down. We get...

Feb 2023
||
(0)
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Director

Operations, Product

The software feels like Microsoft software, especially the drop-down menus. The system is very easy...

Feb 2023
||
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Director

Relationship

ASM has grown so much that the people who answer our phone calls aren’t as well versed in the...

Feb 2023
||
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Director

Relationship

The vendor’s support people don't hesitate to escalate things to the next tier if they can't...

Feb 2023
||
(0)
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Director

Product

I love that I can go to any computer and log in to MD-Staff. I don't have to be tied to a specific...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

There are only a couple of things that ASM could improve on. For example, we can put in a patient's...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Sometimes the dropdown menus are a bit of a hassle. When we are trying to put something in, the...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

Usually, when I call, the people are very helpful and join in so that they can see my screen and...

Feb 2023
||
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Analyst/Coordinator

Product

Whenever we are surveyed, the surveyors love that we can show them everything easily. Everything is...

Feb 2023
||
(0)
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Director

Relationship

Overall, I have been very happy with ASM, and their customer service has been great. Anytime we have...

Feb 2023
||
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Director

Product

The system is really comprehensive, and there are a lot of capabilities. Day in and day out, it is...

Feb 2023
||
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Director

Product

When we enter a group that all the providers are attached to, it would be nice to also have all of...

Feb 2023
||
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Manager

Culture

ASM is more than willing to negotiate things. We were being charged for something, but we weren't...

Feb 2023
||
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Manager

Operations, Product

We have access to MD-Staff Academy, which is user friendly, and we can access that whenever we want....

Feb 2023
||
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Manager

Product

I love the accessibility of the product. Everything is on our screen at the click of a button. I can...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

MD-Staff is user friendly. It is easy to enter and find information.

Feb 2023
||
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Analyst/Coordinator

Product

Right now, we can only download things to Excel. So it would be helpful if MD-Staff were compatible...

Feb 2023
||
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Director

Operations

During the implementation of MD-Staff, the customer service team was very engaging. We would express...

Feb 2023
||
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Director

Operations

Many parts of the platform are self-taught. ASM does provide training, but the training is very much...

Feb 2023
||
(0)
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Director

Relationship

Whenever I need something or can't figure out an issue, I can open a ticket, and the vendor’s team...

Feb 2023
||
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Director

Relationship

ASM tries to keep all of their promises. If they can't keep their promises, then they find solutions...

Feb 2023
||
(0)
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Director

Relationship

When we call the customer service team, they pick up to assist us on the first or second ring. If we...

Feb 2023
||
(0)
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Director

Product, Value

All of our locations are utilizing MD-Staff. The data feeds into our EMR, and that allows us to do...

Feb 2023
||
(0)
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Director

Loyalty

I would tell a friend or peer looking at MD-Staff that the product is definitely a good choice if...

Feb 2023
||
(0)
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Director

Product

We really like MD-Staff. However, it is pretty apparent that MD-Staff started off as a credentialing...

Feb 2023
||
(0)
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Director

Relationship, Product

The software is excellent; however, we can tell that the provider enrollment portion was added...

Feb 2023
||
(0)
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Director

Product

MD-Staff is very user friendly in terms of getting in and navigating the system, but ASM needs to...

Feb 2023
||
(0)
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Director

Loyalty, Relationship

ASM is very proactive. They push out updates when they streamline things or add new features. The...

Feb 2023
||
(0)
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Director

Relationship

ASM is a really great company. They haven't lost their core values. Sometimes companies get big and...

Feb 2023
||
(0)
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Manager

Relationship

There are times when we need a quicker response to a problem that we are having than what we get...

Feb 2023
||
(0)
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Manager

Loyalty, Relationship

Part of the reason ASM is such a leader in credentialing software is their willingness to listen to...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

We get along well with what MD-Staff does for us. We are happy with the product. I haven’t heard of...

Feb 2023
||
(0)
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Director

Product

The thing ASM does well is the integration between their products. If a provider fills out an online...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I have never had any problem with ASM. As far as the ease of use goes, MD-Staff is great. All of the...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

The only con is that some of the initial training that the vendor did was a little beyond us. The...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

The support people have always been great every time I have called. Since COVID-19, everybody has...

Feb 2023
||
(0)
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Manager

Operations, Product

MD-Staff is very customizable. I am not a very tech-savvy person, but the product has been very user...

Feb 2023
||
(0)
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Director

Product

The integrations between MD-Staff and our EMR work really well. We are really not having any issues,...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

ASM needs to make MD-Staff a little more user friendly. We have the ability to add things in bulk,...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

ASM tries to keep their promises. They are making a lot of progress in trying to help us solve our issues....

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

There are different modules within MD-Staff where we can go to learn how to do something. That is...

Feb 2023
||
(0)
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Director

Relationship

In terms of support, I gave ASM grace early on during the pandemic. I thought that maybe they, like...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

The vendor’s greatest weakness is probably integration with other facilities. For example, ASM is...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I am a big advocate for MD-Staff. It is a great, well-rounded product. The ease of use is great. The...

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

I wish the vendor would put a little more thought into workflows for offices in obtaining...

Feb 2023
||
(0)
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Director

Relationship, Product

I feel that MD-Staff stays pretty current with the national trends we are seeing.

Feb 2023
||
(0)
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Director

Relationship, Operations

Sometimes MD-Staff is not intuitive when we try to set up a new report. However, whenever we call...

Feb 2023
||
(0)
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Director

Relationship

Typically, our problems are solved at the help desk level, so we rarely have to go to the executive...

Feb 2023
||
(0)
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 or  to see details.

Director

Product

MD-Staff is a clear and concise product. It is very user friendly on the front end. The only thing...

Feb 2023
||
(0)
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Director

Relationship

ASM has created a Facebook page where all of us users can chat. I am sure the vendor is monitoring...

Feb 2023
||
(0)
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Manager

Product

There are a few functionalities that could be easier to work with. It would be nice if we could drag...

Feb 2023
||
(0)
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Manager

Product, Value

We have been very happy with MD-Staff, and I would highly recommend it. It is a great credentialing...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

When we don't know what to do or have an issue, the ASM service team is always very helpful in...

Feb 2023
||
(0)
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Director

Product

MD-Staff is our credentialing and privileging database. We are currently using it to put through new...

Feb 2023
||
(0)
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Director

Relationship, Operations

With any new implementation, anyone is going to find bugs. When we find bugs, ASM is willing to work...

Feb 2023
||
(0)
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Manager

Operations

When we performed a recent upgrade to MD-Staff, the vendor’s people were great. We had a dedicated...

Feb 2023
||
(0)
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Manager

Operations

When we onboard new staff members to our organization, there is a wonderful help section in MD-Staff...

Feb 2023
||
(0)
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Manager

Product

There is some functionality that we would love for MD-Staff. If we could hardcode an individual's...

Feb 2023
||
(0)
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Manager

Culture, Relationship

It is sometimes challenging to communicate with the vendor about what issues we are experiencing. We...

Feb 2023
||
(0)
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Director

Loyalty

MD-Staff is part of our long-term plans. It is the cheaper alternative to competing products. But if...

Feb 2023
||
(0)
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Manager

Relationship

I am very surprised at the fact that when I call ASM, they are on the phone immediately. I don't...

Feb 2023
||
(0)
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Director

Operations

In terms of training, the only thing ASM could improve upon would be spending a little more time...

Feb 2023
||
(0)
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 or  to see details.

Director

Product

MD-Staff is very user-friendly. ASM is adding things all the time that improve our lives greatly, so...

Feb 2023
||
(0)
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 or  to see details.

Director

Relationship

A few of the ASM support people I have interacted with really took the time to make sure I...

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Overall, MD-Staff is a good product. We can do a lot of sharing throughout our system and with our...

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

I get a little frustrated with MD-Staff because the product was initially developed as a...

Feb 2023
||
(0)
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Manager

Relationship, Product

When we log into the system, we automatically see what the vendor is working on. When there is an...

Feb 2023
||
(0)
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Manager

Relationship

When we request a feature enhancement from ASM, there should be some type of closure on that...

Feb 2023
||
(0)
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Manager

Relationship, Operations

With upgrades, the emails the vendor sends out are great tools to let us know things are going forward....

Feb 2023
||
(0)
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Manager

Product, Value

A benefit of the solution is being able to use the database on the computer. Having everything in...

Feb 2023
||
(0)
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Manager

Operations

Our implementation went well. The vendor's support team has always been available. The training was...

Feb 2023
||
(0)
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Manager

Relationship, Operations

ASM’s user group meeting is always in Las Vegas, and not everyone can travel to Las Vegas or has an...

Feb 2023
||
(0)
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Manager

Product

If anyone was looking for a platform that could help augment processes and include improvements to...

Feb 2023
||
(0)
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Manager

Product, Value

MD-Staff is the best of all the credentialing software out there. The creators had the end user in...

Feb 2023
||
(0)
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Manager

Product

The functionality that we have in MD-Staff is the ability to set triggered or scheduled messages...

Feb 2023
||
(0)
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Manager

Value

There are certain add-ons for the product that cost extra, but there is no charge for any type of...

Feb 2023
||
(0)
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Manager

Operations

The vendor’s initial training was wonderful, and our project manager was great. When we were looking...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

The vendor has been the forerunner as far as the integration of different technologies goes. The...

Feb 2023
||
(0)
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Director

Relationship

The crux of my issue is that ASM needs to improve communications to end users in general. For...

Feb 2023
||
(0)
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Director

Operations, Product

When new upgrades happen, ASM doesn’t inform their end users at all. We are used to using the...

Feb 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations

Many people keep ASM as their vendor because the product is easy to use. I have a general computer...

Feb 2023
||
(0)
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 or  to see details.

Director

Relationship

Although I am not so happy with the execution of things, I give ASM credit for trying to get a feel...

Feb 2023
||
(0)
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 or  to see details.

Director

Operations, Value

I am a person that takes the time to set up any new feature ASM offers. But I sometimes feel like...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

MD-Staff itself is very user friendly, and I feel like the vendor updates their software often. That...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

The help area for MD-Staff is very easy to follow. I like that the help area even includes comments...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

ASM’s support team is always very helpful. Whenever we call, they are knowledgeable. Even if we send...

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

ASM will send emails if they have gotten alerts that something is not necessarily working correctly...

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Relationship, Value

I would probably look at other solutions a little more deeply than what we did originally. The...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

I have been able to reach out to ASM’s help desk about a lot of things. But when ASM came on-site,...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations, Value

MD-Staff has significantly helped us with our organization because we used strictly paper before we...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

We haven't been able to integrate MD-Staff with anything.

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

In the beginning, we worked very closely with someone in ASM’s leadership. But since then, that...

Feb 2023
||
(0)
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Analyst/Coordinator

Value

ASM doesn’t charge for much. We had a concern recently when they tried to charge us for something...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty

MD-Staff is working for us. There are still some functionalities we have not implemented, and we are...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

It was difficult to learn how to run reports in MD-Staff. We still have some issues running reports....

Feb 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations

Sometimes ASM’s IT help desk team is pretty slow. I think the issue is with new staff members...

Feb 2023
||
(0)
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 or  to see details.

Director

Culture

I had specific requirements when looking for a product, and we were told that certain features were...

Feb 2023
||
(0)
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Director

Loyalty, Relationship, Product

I need to see ASM step up and make some improvements from a payer enrollment and facility...

Feb 2023
||
(0)
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 or  to see details.

Director

Operations

Our biggest challenge with MD-Staff’s implementation has been with the go-live process. We are...

Feb 2023
||
(0)
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 or  to see details.

Director

Operations

All of ASM’s training is online. There is very little one-on-one training.

Feb 2023
||
(0)