MD-Staff Commentary

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The vendor is great. They are so incredibly supportive of their users, and they make educational...

We're utilizing ASM's training options, and we have a call where we can have one-on-one time with a...

There was a requirement that files be audited on a regular basis, and MD-Staff created a managed...

We get more than our money's worth. I recommend MD-Staff every chance I get. If I'm talking to a new...

MD-Staff is an automated credentialing software system that we have used for many years. I've...

Because of MD-Staff, our spreadsheets are gone. We don't use anything anymore. Everything comes...

MD-Staff has a tool called Aiva. Aiva can automate reappointment cycles, and it knows when people...

There are a few things within MD-Staff that people have requested. In terms of data infrastructure...

We needed some assistance with setting up a test environment, and it took ASM a bit longer than I...

MD-Staff keeps large pieces of information and data organized really well. If we build the system...

ASM provides a clean onboarding process. They are quick to respond, and they jump on problems pretty...

When we put in a ticket, ASM responds quickly. They communicate with us through the process, and...

ASM's help area is a bit cumbersome to navigate. There are a lot of self-service training options,...

The electronic application process takes a huge load off of us and puts it on the provider. The...

I would definitely recommend ASM. I have done a lot of price comparisons in the past, and I evaluate...

MD-Staff is one of the better products out there. I like the web-crawl functionality, and I like how...

MD-Staff's cost is a thorn in my side. We are on one instance of MD-Staff across our large...

People looking to go with ASM should ensure that they negotiate the right rate and talk about any...

For what we pay, ASM's training could be better. It's good, but it feels too hands off, especially...

ASM's support is great, but the only problem I have is that we're part of a big institution for our...

All the training was done virtually or via phone. ASM has annual meetings, but it's an issue when we...

I have recommended MD-Staff to others already, and I tell them that it has helped tremendously....

I can't say I need anything with MD-Staff improved other than the ability to do certain things on...

ASM drives efficiency with their expirable tracking, the checklists, and the support for questions...

Only because of our EMR, MD-Staff doesn't meet all of our needs. It takes a little more effort than...

On the primary source verification side of MD-Staff, if we don't enter anything and it all runs...

The training program for MD-Staff is almost nonexistent. The training was okay, but it didn’t end up...

If an organization wants to buy MD-Staff to try to get the office and payer enrollment sides all...

We chose MD-Staff because ASM advertises it as an integrated solution, but it just doesn’t work....

We have not eliminated spreadsheets because of MD-Staff; we have only added them. We have had to...

The two modules for credentialing in MD-Staff, the hospital and payer enrollment modules, don’t talk...

Anything is difficult for clinicians sometimes. I would rate ASM very high because I've worked on a...

ASM has embedded AI into the system. That helps a lot. And the AI is just in the cost of the...

ASM's support is good. And they are great with training. The biggest reason is that there are not...

MD-Staff is very expensive. But for what we get out of it and the ability to have AI and do...

We utilize the database to its fullest. ASM has several modules within MD-Staff, and we use all of...

I have recommended MD-Staff a lot. A lot of people are moving away from their databases because they...

I've gone to ASM's user conferences, and they talk about AI and the fact that it's not learning from...

I love MD-Staff.

I just got an upgrade recently, and I'm kind of frustrated with it because I'm still trying to hunt...

Something that ASM does that drives the most efficiency for us is that they do constant updates, and...

I've been satisfied with this product since the day I started with it. I didn't have any training,...

The vendor's support is phenomenal. If there’s something they can't fix, that request does sometimes...

ASM is absolutely fair with their charges for MD-Staff. We also have the module MD-Stat, and that...

If another organization were looking at MD-Staff, I would say that ASM provides great customer...

I would rate ASM very low on the training that we initially got from them. But if I were to talk...

I would tell ASM’s executive team that they need to be more aware of AI and what's out there. I want...

ASM sets up individual times to go over things regarding support, but it's not step by step. They...

With the solution's capabilities, there are a lot of times when I mention things, and ASM tells us...

When it comes to how easy it is for clinicians to manage their own credentials in MD-Staff, I...

I don't know that I would buy MD-Staff again. I like the system a lot, but with AI coming out, I...

The quality of training for MD-Staff depends on who we get. For certain modules that we've...

With MD-Staff, there are some enhancements that we've been looking for to make reviews easier for...

ASM is a great partner for us, and they listen. They are always looking for more automation partnerships....

I think we were spoiled with support because before, ASM was smaller, and I think they've grown...

With MD-Staff, there are things that would be really useful for us that we've had on our wish list...

With MD-Staff, we appreciate the ease of use for the credentialing team, the ability to have...

My favorite thing about ASM is that they're on top of AI and agentic AI. Aiva can do everything for...

Our staff is getting used to MD-Staff. They had a few issues in the beginning, but like anything, it...

I'm learning how to do the reports in MD-Staff. I am now stuck doing OPPE, and the equipment I'm...

Our entire health system now uses MD-Staff. The organization was going to go with something else,...

The person from ASM who started our training was excellent. One of the vendor's people moved around...

ASM's webinars are good to a point. I just have to slow the speaker down a little with some of my...

MD-Staff pretty much does everything. If clinicians are computer literate, the ease of managing...

ASM has live classes that we can attend, but they also have training academies that we can do at our...

We have recommended ASM to a ton of people, who have then gotten the vendor. MD-Staff is extremely...

There are some functionalities that ASM doesn't have right now. For example, when we have to collect...

ASM has always been so amazing and responsive. When we started with them, we talked to the same...

The web crawlers from ASM drive the most efficiency for us. We can have them automatically go and...

ASM's customer engagement is excellent. They have an amazing annual conference where they provide...

The reporting in MD-Staff needs to be improved. We really have to know exactly how to use the...

We’re very happy with MD-Staff. We are going through some structural changes, and ASM has been...

ASM stays very involved with their customers, and that drives the most efficiency. They keep strong...

I absolutely adore MD-Staff. I never ever want it to be taken away. ASM offers education all the...

It is very easy for our clinicians to manage their own credentials with MD-Staff. We can set all of...

There are always ways to improve. MD-Staff isn't bad. The visibility and tracking are easy. I could...

The automation that ASM provides is what drives the most efficiency for us. Many of our...

ASM is willing to make improvements, and they have different product launches. They have...

We haven't had any recent onboarding training because we have had the product for so long. But when...

We can call ASM, and they have a live person we can speak to. If they need to troubleshoot with us,...

Our director gets updates if there are any changes in payment. The vendor reaches out to us a lot...

MD-Staff is an all-encompassing credentialing product. It encompasses everything that we could...

MD-Staff remains a core long-term solution for us, and we are in the process of implementing the...

ASM is very fair and transparent with their charges. We absolutely appreciate their honoring the...

We have run into some problems that ASM has not been able to resolve, so I have had to figure out my...

ASM was one of the vendors we evaluated years ago during a system transition. Although we did not...

With MD-Staff, we have to be able to share with our onboarding team, who is not part of our...

What ASM drives the most efficiency in is the automation. When we import an application, we can...

ASM offers education that ranges from absolute novice training, including live video and reading...

The reporting within MD-Staff is great. The dashboards are excellent for our ability to quickly see...

Clinicians struggle to get into MD-Staff. They can't remember their username and password. Even when...

When we did our initial training to learn to use MD-Staff, ASM did not have facilitators to teach us...

A lot of times, ASM will tell us that our request is a feature request. In their process, we have to...

We have learned a lot about MD-Staff over time and have expanded our use of the software, and that...

We have some state licensing boards that have implemented some features that make it impossible for...

I think ASM is moving in the right direction, but sometimes they don’t. They have a user conference...

MD-Staff’s automation is what drives the most efficiency. The solution is user-friendly. Once we got...

MD-Staff is user-friendly. It is easy to train on, and it just works really well for our...

We enjoy the electronic application, virtual committee, and electronic approval process. We are just...

I love that we can put in a feature request and vote on it. ASM strives to make our dreams come...

There are always opportunities for improvement with ASM. Those can be seen in the feature requests....

With ASM, there are lots of different things for training. They have their training academy, and...

There are a couple of different ways to put a ticket in. We can do it online, or we can call it in....

We have had some issues with things not running for us on the back end of MD-Staff, and I know the...

What ASM does that drives the most efficiency is the organization of the different tabs in MD-Staff...

We like the vendor's help desk support people. They are very responsive, so that makes things...

ASM has done a good job. They have listened to some of our feedback over the past few years. They...

MD-Staff is very user-friendly for my team and for the providers when they are filling out their...

There is an extra perk from ASM that is adorable. For each coming holiday, they customize the...

ASM’s support is excellent. The support people are extremely timely and have excellent follow-up....

There are other systems that are less user-friendly than MD-Staff. I did ASM’s training a few years...

What MD-Staff does that drives the most efficiency for us is third-party verification.

ASM feels like a partner because of the new features they add. They seem to understand the barriers...

ASM has an annual user conference, which is helpful. They also implemented a new certification, so...

My advice to others using MD-Staff is to make sure their data is clean before it is imported. Also,...

MD-Staff is easy to use. Someone does not have to be a programming person to take advantage of the...

ASM sends our invoice annually, and it includes the number of practitioners they are charging us for...

There are certain small issues that come up occasionally with MD-Staff, but ASM has a...

MD-Staff drives efficiency by automating things. ASM continues adding new features that make the...

With MD-Staff, clinicians can’t manage their own credentials. Some products have a portal where...

The support is excellent with ASM. ASM does everything they say they are going to do. They always...

With MD-Staff, the ease of use allows us to credential practitioners much more quickly. That is the...

ASM’s webinars are helpful. They also have something called a customer success manager that their...

I think the vendor has opportunities with robotic process automation and AI. Using AI to enhance...

I really like MD-Staff's graphics.

If I were back in the market with an RFP out, I would look closely at MD-Staff and QGenda's system....

ASM's training is constant. They have webinars every week on how to use the product or anything new...

MD-Staff is an excellent product, and ASM doesn’t nickel-and-dime us. We get great value for our...

We love the new things in MD-Staff. If we have a new physician and profile, we build a checklist,...

The customer support from ASM is great. However, occasionally, something is not working correctly,...

ASM is constantly improving and updating MD-Staff. The stuff they come up with is incredible. ASM is...

The people from MD-Staff do have to work on the program with their applications, and they do have a...

We are planning to expand to other functionalities in the MD-Staff suite because of the portfolio of...

Overall, we like MD-Staff, but the look and feel are a bit outdated. The solution has that nineties,...

The initial sales pitch was there with ASM, but the follow-ups, where they actually conducted...

We were really struggling because we wanted to provide more HTML and HL7 integration between...

We are able to reach out to the support people at ASM and build different templates. They are very...

In MD-Staff, the end user can see that they finished a thing, and then they can move on to the next...

Some consolidation of what credentialing is across organizations would be really helpful in...

MD-Staff has a constellation of resources and features, and like every other vendor on the market,...

One concerning area with MD-Staff is that when we have an external website for people to see if a...

MD-Staff has been a user-friendly tool. It seems like there is a transition phase for new users, but...

MD-Staff stays current with today's standards and requirements, and that is huge. So much of what we...

I have been hearing feedback about how ASM still hasn't fixed some problems, but there could be...

I believe that ASM keeps their promises. Now that they have assumed more responsibility, it is...

MD-Staff houses all our provider eligibility, so I can confirm whether a provider is enrolled. I...

ASM did an excellent job with our training and everything that has happened leading up to our actual...

I like MD-Staff's reporting features. That is the part of the system that I use the most. MD-Staff's...

ASM's support people are right there if we need to write a report. The vendor's people will get...

In MD-Staff, there is a part about proctoring and keeping track of new physicians that are onboarded...

MD-Staff keeps running and doesn't crash, and it updates when the vendor says it will. The system's...

We really don't use ASM’s support. There is a help function that we can use that takes us to...

I believe we made the right choice to go with MD-Staff. MD-Staff is more robust than the solution we...

I'm extremely satisfied with MD-Staff at this point. MD-Staff's reporting is great. Filters are...