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athenaCollector Commentary
Filtered view: (Over 75 Physicians)(Independent)

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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CEO/President

Relationship

Everybody has had a little bit of drama over the last little while with everything that happened...

Sep 2024
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CEO/President

Relationship, Product

There are a few subcomponents where athenaCollector doesn't meet our needs. We try to automate a lot...

Sep 2024
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CEO/President

Product, Value

We like athenaCollector because it is a very strong revenue cycle solution that allows the staff to...

Sep 2024
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Director

Relationship

From a customer service standpoint, we have had a great relationship with our athenahealth account...

Aug 2024
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Director

Product

The reporting tools within athenaCollector have accessible, real-time data, and that is a great...

Aug 2024
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VP/Other Executive

Product

athenaCollector does not have as robust of an RCM capability as what exists in the market. Other...

Jul 2024
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VP/Other Executive

Product, Value

athenahealth’s products are all very top pieces of software, and if someone has the funds, I would...

Jul 2024
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VP/Other Executive

Relationship, Product

athenaCollector's ecosystem has not been improved in multiple years. We were told that there would...

Jul 2024
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Manager

Product, Value

On the interface side, working with athenahealth's interfaces and their mappings is difficult. I...

Jul 2024
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Manager

Value

There are things athenahealth charges us for, but they technically avoid charging for everything.

Jul 2024
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Manager

Relationship

With athenahealth, we put information in their ticket queue, and the vendor calls for more...

Jul 2024
||
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Director

Relationship

We have good connections, but it can be very time consuming to get the vendor to resolve our...

May 2024
||
(0)
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Director

Culture

One of the things that athenahealth told us they would work on when we first went live on the system...

May 2024
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Director

Loyalty, Value

Overall, we can get our jobs done with athenaCollector. It costs more than it should to do that...

May 2024
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Director

Operations, Value

I haven't had any major problems with athenahealth's implementation services. If the choice were up...

May 2024
||
(0)
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Director

Product

athenahealth doesn't allow certain basic interfaces with their product. We can't cancel a payment...

May 2024
||
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CEO/President

Value

athenahealth has gotten better in terms of keeping promises. A couple of years ago, I would have...

Apr 2024
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CEO/President

Value

With athenahealth, there are some added charges. They are not significant, but every once in a...

Apr 2024
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CEO/President

Loyalty, Operations, Product

AI has solved some problems for us. I think the next step is probably AI within athenaCollector to...

Apr 2024
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(0)
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Physician

Operations, Product

When athenahealth sends an update, we just log in in the morning, and athenaCollector is updated....

Mar 2024
||
(0)
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Physician

Value

athenahealth is very metric driven. When we started working with athenaCollector, we realized some...

Mar 2024
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Physician

Relationship

With athenahealth, we meet regularly with a customer success manager, and we have had the same...

Mar 2024
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Director

Product, Value

With athenaCollector, our central billing office had to put in a rules engine to make sure that we...

Dec 2023
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Director

Relationship

We have executives from the vendor on our regular phone calls and meetings. The vendor's upgrades...

Dec 2023
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Director

Loyalty, Product

As AI gets better and better, the system should be able to look at what we are doing and put in the...

Dec 2023
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(0)
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COO

Product

The reports, data, and analytics in athenaCollector are strong. We push a lot of the collection,...

Dec 2023
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(0)
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COO

Value

There are probably a lot more things that I don’t like about athenaCollector than things that I do...

Dec 2023
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COO

Relationship, Product

We have had issues with the claims alarms in athenaCollector, and athenahealth is unwilling to make...

Dec 2023
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(0)
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COO

Relationship

The communication with athenahealth isn’t the best with posting unpostables. After they have made a...

Dec 2023
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CIO

Relationship, Product

athenaCollector has historically been and continues to be athenahealth’s strong point. The fact that...

Dec 2023
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CIO

Product

We have some flexibilities that we need on our billing that are not in athenaCollector. Probably our...

Dec 2023
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CIO

Loyalty

One issue with athenaCollector is lagging, but athenahealth has a pretty aggressive road map on the...

Dec 2023
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(0)
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CIO

Operations

When it comes to the implementation, athenahealth needs stronger people. They are stretched pretty...

Dec 2023
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COO

Relationship

We have had service issues that have been known for years, and athenahealth is very slow to correct...

Dec 2023
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(0)
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Analyst/Coordinator

Product

athenahealth is still using SNOMED codes to get to the ICD-10 diagnosis codes, and that is a problem...

Nov 2023
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(0)
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Analyst/Coordinator

Product

Charge entries flow pretty smoothly most of the time in athenaCollector.

Nov 2023
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Analyst/Coordinator

Relationship

Right now, athenahealth’s support is really slow, and when we talk to them about it, they say that...

Nov 2023
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Analyst/Coordinator

Relationship

I have a really good CSM at athenahealth; they try to keep me advised of what is going on and inform...

Nov 2023
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(0)
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Analyst/Coordinator

Loyalty, Relationship

athenahealth tells me there is something in the works that is going to make me happy. If they...

Nov 2023
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(0)
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Director

Relationship, Product, Value

There are good and bad things with athenaCollector and synergies that can be had without...

Nov 2023
||
(0)
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Director

Operations

athenahealth’s implementation and go-live process has degraded recently. Additionally, we don't...

Nov 2023
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(0)
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COO

Product

There is one thing we are not very happy with concerning athenahealth; since they are providing a...

Nov 2023
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(0)
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COO

Relationship

The shared services model is helpful, and athenahealth is a good partner. We have a relationship...

Nov 2023
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(0)
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Director

Relationship, Product, Value

athenahealth is good at supporting resources, regardless of fluctuations in volume. We have a hybrid...

Nov 2023
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Director

Product

athenaCollector’s ease of use is one of the main things we like about it. The system's screens are...

Nov 2023
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(0)
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Director

Relationship

athenahealth could improve long-standing issues, like certain processes that they need to utilize to...

Nov 2023
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(0)
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Analyst/Coordinator

Operations, Product

athenaCollector is easy to use and easy to learn. I feel confident that I can train pretty much...

Nov 2023
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(0)
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Analyst/Coordinator

Operations

athenahealth provides really good training resources. For upgrades, they provide videos and guides,...

Nov 2023
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(0)
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Manager

Relationship, Product

One of the things athenahealth doesn’t do very well at all is transparency. They do a lot of stuff...

Oct 2023
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(0)
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Manager

Relationship

We have a pretty good service manager, but with athenahealth, we have to open a case for every...

Oct 2023
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(0)
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Manager

Operations

athenahealth does release updates periodically, and they have little training videos and release...

Oct 2023
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(0)
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Manager

Loyalty, Relationship, Product

I like the product more than I used to because the vendor has been making some updates. I like that...

Oct 2023
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