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athenaCollector Commentary
Filtered view: (Over 75 Physicians)(Independent)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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Director

athenahealth has a good EHR and PM system, but we just wish we did not have to go to outside vendors...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I think athenaCollector is pretty consistent. athenahealth has done a good job of trying to make...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I’m not that happy with athenahealth because of their support. When we put in a support ticket, it’s...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

athenahealth's portal is weak at this point from a patient standpoint. We've tried to use their...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

athenaCollector is pretty easy for our billers to use as a billing platform. It is pretty easy to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

I like athenahealth and would choose them again as our top EHR vendor because the solution works...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

athenaCollector is a perfectly great product. There's nothing at all wrong with it. It works really...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Manager

athenahealth produces a good amount of training materials, like videos and learning management...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Most of athenahealth’s customer base is doing billing and claims as a service. It is billed as a...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

"Road map" is a dirty term at our organization at this point because athenahealth has beautiful,...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

athenaCollector is feeling a little long in the tooth some days, but it is fine. We can still tell...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

athenaCollector definitely utilizes the co-source model, which is where athenahealth manages...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

athenahealth could do better at training. They focus strongly on the clinical area. Their training...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

When an organization uses multiple offerings from athenahealth, there is a consolidation of various...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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