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athenaCollector Commentary
Filtered view: (Over 75 Physicians)(Independent)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Physician

Product

athenahealth is always working on future things, and that is nice. They have already implemented...

Sep 2025
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Manager

Operations

There is no additional ongoing training for athenaCollector. With athenahealth, it is hard to get in...

Sep 2025
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Analyst/Coordinator

Product

When we use multiple athenahealth products, we like that everything is integrated and works together...

Sep 2025
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Analyst/Coordinator

Relationship

I definitely haven't heard any negative comments about athenaCollector. athenahealth really tries to...

Sep 2025
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Analyst/Coordinator

Loyalty, Product

There is always room for improvement with athenaCollector's functionality. There are certain things...

Sep 2025
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CMIO

Product, Value

We have seen value come back from athenaCollector in our ability to scale it. When we went live on...

Sep 2025
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CMIO

Loyalty, Relationship, Product

athenahealth's road map looks good. athenahealth is just starting to use some AI to reduce burdens...

Sep 2025
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CMIO

Product

athenaCollector is integrated. The main benefit of using it is that we can use the same system to...

Sep 2025
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Manager

Operations

We have had some interesting times with athenahealth. At one point, an implementation we did with...

Sep 2025
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Manager

Loyalty, Product

Coming from our previous system many years ago, athenahealth's products are a one-stop shop. We used...

Sep 2025
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Director

Product, Value

athenaCollector is easy. Whenever we can leverage an athenahealth tool or product, it keeps...

Sep 2025
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Director

Relationship, Product

athenahealth is trying to deliver new technology that meets our needs, but it is just not there yet....

Sep 2025
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Director

Relationship

athenahealth doesn't promise things. They literally start conversations by saying they can't promise...

Sep 2025
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Director

Operations

I don't get a lot of training. It is very self-directed by the client. We train athenahealth sometimes....

Sep 2025
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Director

Relationship

athenahealth’s support is better than it used to be. With the people we deal with, we do get help.

Sep 2025
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Director

Value

Looking at everything that is out there that we have used in the past for prior life experiences,...

Sep 2025
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Director

Loyalty, Product

We have expanded some of the partnerships and our interface with athenahealth. We have started to...

Sep 2025
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Director

Culture, Value

athenahealth does not avoid charging for every little thing. They are very good at charging. There...

Sep 2025
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Physician

Loyalty

I don't believe athenahealth has AI solutions on their road map. We are looking at outside vendors...

Aug 2025
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Physician

Relationship

I have regular meetings with our athenahealth representative, who follows up on things fairly well....

Aug 2025
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Physician

Culture, Loyalty, Relationship, Product

athenahealth's system is like an iPhone; it comes through with basic stuff, but to get it to do what...

Aug 2025
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Manager

Relationship, Operations

For current upgrades, athenahealth releases notes and lets us know over and over again when our next...

Aug 2025
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Manager

Culture

There were things that athenahealth promised us at the go-live that they knew were technology gaps....

Aug 2025
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Manager

Product

There are a lot of different things in athenaCollector where I think the vendor had good intentions,...

Aug 2025
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Manager

Loyalty

I do think athenahealth is paying attention to some of the negative things now where they hadn’t...

Aug 2025
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Manager

Relationship

In the system, if there is an issue that we can't fix on our own or that we need help with, we open...

Aug 2025
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Manager

Product

It is smoother to use multiple products from athenahealth. It is smoother to go between the...

Aug 2025
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Manager

Operations

When we went live some time ago, we were extremely dissatisfied with the implementation....

Aug 2025
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CEO/President

Loyalty, Product

We intentionally selected athenahealth mainly because of our history with them, as well as...

Aug 2025
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CEO/President

Loyalty, Product

We have had to use best-in-breed marketplace vendors whose solutions will integrate back to...

Aug 2025
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CEO/President

Loyalty, Relationship

athenahealth certainly has a vision. I see a product road map every six months between customer...

Aug 2025
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Director

Relationship, Product

We have meetings with athenahealth. I feel like we bring a lot to the table. athenahealth focuses on...

Jun 2025
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Director

Operations

athenahealth provides documentation of upcoming training sessions, and they don't even use a...

Jun 2025
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Director

Relationship, Product

athenaCollector is nice. Our rates are pretty decent. I would definitely recommend athenaCollector....

Jun 2025
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Director

Relationship

athenahealth is responsive, but I wouldn't necessarily say that their responses are effective. They...

Jun 2025
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Director

Product

We are now utilizing a vendor for registration check-ins. That vendor does some scheduling services...

May 2025
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Director

Loyalty, Product

We are using a different vendor's online check-in tool because currently, athenahealth’s...

May 2025
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Director

Product, Value

We are using a different vendor to help collect on patient balances. Even though athenahealth can do...

May 2025
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Director

Relationship, Product, Value

When we engage with athenahealth, we are not only engaging with their EHR and with athenaCollector;...

May 2025
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Director

Product

Where I want athenahealth to focus is project management within the product. When it comes to...

May 2025
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Director

Loyalty, Product

I would like to see athenahealth create more customization in athenaCollector with less reliance on...

May 2025
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Director

Relationship

athenahealth is very open to client communication. I don't know if that is because of the size of...

May 2025
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Director

Loyalty, Product

athenahealth's products integrate more fully if we are utilizing the tools that are within the...

May 2025
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Physician

Relationship

The billing is really excellent. We have zero bad debt. We get the money in a very quick turnaround...

Feb 2025
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Manager

Product

Some of the things we have asked athenahealth for have taken a while to get, but we have finally...

Dec 2024
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Manager

Relationship, Product

We experienced everything with COVID-19, but athenahealth’s integrated telehealth product came out...

Dec 2024
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Manager

Loyalty

We are moving away from athenaCollector because our corporate team wants all the practices to be on...

Dec 2024
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Manager

Operations, Product

I like a lot of the athenahealth features much better than the other options on the market....

Dec 2024
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Manager

Relationship, Operations

We have a dedicated athenahealth representative who we meet with regularly, but if there is...

Dec 2024
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Manager

Relationship

If we put a ticket in and send it via athenahealth’s portal and if our issue is not urgent, it takes...

Dec 2024
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(0)
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Manager

Relationship, Product

I would like more ease with connecting the dots between the clinical side and the billing side for...

Dec 2024
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(0)
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Manager

Operations

athenahealth could have a more live environment to play in where we could test things like upgrades...

Dec 2024
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VP/Other Executive

Operations

There is no ongoing training, and we are dissatisfied. We need ongoing training.

Dec 2024
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(0)
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VP/Other Executive

Culture

We have had a lot of discussions with athenahealth about their billing. For example, we had to...

Dec 2024
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VP/Other Executive

Product

We don't love athenaCollector. We always want the user experience and user-friendliness to be the...

Dec 2024
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CIO

Relationship, Product

athenahealth doesn’t keep all of their promises. Having a stable product is one of their promises,...

Dec 2024
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CIO

Product

athenahealth still needs to improve their patient engagement area. They delivered some functionality...

Dec 2024
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CIO

Operations

The upgrades go relatively smoothly, but the initial implementation is sometimes pretty labor...

Dec 2024
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CIO

Product

athenahealth delivered a completely redone module for our specialty this year, and that was huge....

Dec 2024
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CIO

Value

It is likely I would buy athenaCollector again, but I would want to evaluate the market. Price...

Dec 2024
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Analyst/Coordinator

Value

We don’t have issues with athenaCollector, so everything works as it should, and that is what we...

Dec 2024
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(0)
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Analyst/Coordinator

Relationship

The support experience depends on who we get. Sometimes we get someone who is knowledgeable about...

Dec 2024
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(0)
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Director

Loyalty

athenahealth is working on the value-based care piece in athenaCollector. They have delivered some...

Nov 2024
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(0)
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Director

Relationship, Product, Value

athenahealth is pretty open to integration, and we have never hit a brick wall where we can't...

Nov 2024
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(0)
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Director

Relationship

The support at athenahealth has actually gotten better. We have regular meetings with some...

Nov 2024
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(0)
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Director

Relationship, Product

We have an escalation process that we can do with athenahealth. If we didn't have that, I think we...

Nov 2024
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(0)
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Director

Relationship

We have a very good relationship with the immediate athenahealth team that we work with. They are...

Nov 2024
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(0)
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Director

Product

One of athenaCollector’s main deficits at this time is in the payment posting or cash control area....

Nov 2024
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(0)
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Director

Operations, Value

athenahealth doesn't do much training. The modules are there, but we have to be self directed and do...

Nov 2024
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(0)
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Director

Product

athenahealth's collection rules can be tough to configure and work with, so there could be some...

Oct 2024
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(0)
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Director

Product

athenaCollector has some nice features for patient outreach and campaigns. For instance, for...

Oct 2024
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Director

Relationship, Product

Sometimes we see that athenahealth won't send a campaign out the same day that we build it, so there...

Oct 2024
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(0)
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Director

Value

athenahealth doesn’t nickel-and-dime with their core package, but they have their own marketplace,...

Oct 2024
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(0)
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Manager

Product, Value

athenaCollector allows us to have things like our own compendium and stuff like that, and that is...

Oct 2024
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(0)
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Manager

Product

There has been improvement for athenaCollector. There is a lot of confusion with missing slips and...

Oct 2024
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(0)
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Manager

Relationship

I like that the system is cloud based and that there is support through the client support center....

Oct 2024
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