athenaCollector Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
The billing is really excellent. We have zero bad debt. We get the money in a very quick turnaround...
Login or Create an Account to see details.
Product
Some of the things we have asked athenahealth for have taken a while to get, but we have finally...
Login or Create an Account to see details.
Relationship, Product
We experienced everything with COVID-19, but athenahealth’s integrated telehealth product came out...
Login or Create an Account to see details.
Loyalty
We are moving away from athenaCollector because our corporate team wants all the practices to be on...
Login or Create an Account to see details.
Operations, Product
I like a lot of the athenahealth features much better than the other options on the market....
Login or Create an Account to see details.
Relationship, Operations
We have a dedicated athenahealth representative who we meet with regularly, but if there is...
Login or Create an Account to see details.
Relationship
If we put a ticket in and send it via athenahealth’s portal and if our issue is not urgent, it takes...
Login or Create an Account to see details.
Relationship, Product
I would like more ease with connecting the dots between the clinical side and the billing side for...
Login or Create an Account to see details.
Operations
athenahealth could have a more live environment to play in where we could test things like upgrades...
Login or Create an Account to see details.
Operations
There is no ongoing training, and we are dissatisfied. We need ongoing training.
Login or Create an Account to see details.
Culture
We have had a lot of discussions with athenahealth about their billing. For example, we had to...
Login or Create an Account to see details.
Product
We don't love athenaCollector. We always want the user experience and user-friendliness to be the...
Login or Create an Account to see details.
Relationship, Product
athenahealth doesn’t keep all of their promises. Having a stable product is one of their promises,...
Login or Create an Account to see details.
Product
athenahealth still needs to improve their patient engagement area. They delivered some functionality...
Login or Create an Account to see details.
Operations
The upgrades go relatively smoothly, but the initial implementation is sometimes pretty labor...
Login or Create an Account to see details.
Product
athenahealth delivered a completely redone module for our specialty this year, and that was huge....
Login or Create an Account to see details.
Value
It is likely I would buy athenaCollector again, but I would want to evaluate the market. Price...
Login or Create an Account to see details.
Value
We don’t have issues with athenaCollector, so everything works as it should, and that is what we...
Login or Create an Account to see details.
Relationship
The support experience depends on who we get. Sometimes we get someone who is knowledgeable about...
Login or Create an Account to see details.
Loyalty
athenahealth is working on the value-based care piece in athenaCollector. They have delivered some...
Login or Create an Account to see details.
Relationship, Product, Value
athenahealth is pretty open to integration, and we have never hit a brick wall where we can't...
Login or Create an Account to see details.
Relationship
The support at athenahealth has actually gotten better. We have regular meetings with some...
Login or Create an Account to see details.
Relationship, Product
We have an escalation process that we can do with athenahealth. If we didn't have that, I think we...
Login or Create an Account to see details.
Relationship
We have a very good relationship with the immediate athenahealth team that we work with. They are...
Login or Create an Account to see details.
Product
One of athenaCollector’s main deficits at this time is in the payment posting or cash control area....
Login or Create an Account to see details.
Operations, Value
athenahealth doesn't do much training. The modules are there, but we have to be self directed and do...
Login or Create an Account to see details.
Product
athenahealth's collection rules can be tough to configure and work with, so there could be some...
Login or Create an Account to see details.
Product
athenaCollector has some nice features for patient outreach and campaigns. For instance, for...
Login or Create an Account to see details.
Relationship, Product
Sometimes we see that athenahealth won't send a campaign out the same day that we build it, so there...
Login or Create an Account to see details.
Value
athenahealth doesn’t nickel-and-dime with their core package, but they have their own marketplace,...
Login or Create an Account to see details.
Product, Value
athenaCollector allows us to have things like our own compendium and stuff like that, and that is...
Login or Create an Account to see details.
Product
There has been improvement for athenaCollector. There is a lot of confusion with missing slips and...
Login or Create an Account to see details.
Relationship
I like that the system is cloud based and that there is support through the client support center....
Login or Create an Account to see details.
Relationship
Everybody has had a little bit of drama over the last little while with everything that happened...
Login or Create an Account to see details.
Relationship, Product
There are a few subcomponents where athenaCollector doesn't meet our needs. We try to automate a lot...
Login or Create an Account to see details.
Product, Value
We like athenaCollector because it is a very strong revenue cycle solution that allows the staff to...
Login or Create an Account to see details.
Relationship
From a customer service standpoint, we have had a great relationship with our athenahealth account...
Login or Create an Account to see details.
Product
The reporting tools within athenaCollector have accessible, real-time data, and that is a great...
Login or Create an Account to see details.
Product
athenaCollector does not have as robust of an RCM capability as what exists in the market. Other...
Login or Create an Account to see details.
Product, Value
athenahealth’s products are all very top pieces of software, and if someone has the funds, I would...
Login or Create an Account to see details.
Relationship, Product
athenaCollector's ecosystem has not been improved in multiple years. We were told that there would...
Login or Create an Account to see details.
Product, Value
On the interface side, working with athenahealth's interfaces and their mappings is difficult. I...
Login or Create an Account to see details.
Value
There are things athenahealth charges us for, but they technically avoid charging for everything.
Login or Create an Account to see details.
Relationship
With athenahealth, we put information in their ticket queue, and the vendor calls for more...
Login or Create an Account to see details.
Relationship
We have good connections, but it can be very time consuming to get the vendor to resolve our...
Login or Create an Account to see details.
Culture
One of the things that athenahealth told us they would work on when we first went live on the system...
Login or Create an Account to see details.
Loyalty, Value
Overall, we can get our jobs done with athenaCollector. It costs more than it should to do that...
Login or Create an Account to see details.
Operations, Value
I haven't had any major problems with athenahealth's implementation services. If the choice were up...
Login or Create an Account to see details.
Product
athenahealth doesn't allow certain basic interfaces with their product. We can't cancel a payment...
Login or Create an Account to see details.
Value
athenahealth has gotten better in terms of keeping promises. A couple of years ago, I would have...
Login or Create an Account to see details.
Value
With athenahealth, there are some added charges. They are not significant, but every once in a...
Login or Create an Account to see details.
Loyalty, Operations, Product
AI has solved some problems for us. I think the next step is probably AI within athenaCollector to...
Login or Create an Account to see details.
​
Preferences