athenaCommunicator Comments

 

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Current Time Inside Cache Tag Helper: 12/4/2020 4:20:40 PM and Model.EvProductId = 70164

Commentary Summary

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Neither
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User Commentary

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VP/Other Executive

Other Observations & Comments

athenahealth is working on things that are going to enhance the system a bit. athenahealth is...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We can't do telehealth with athenaCommunicator. We have to go to another product. Even if we go to...

Nov 2020
 Helpful

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Manager

Service and Support

There are some disadvantages to the portal’s support. For example, we have to create a patient case...

Oct 2020
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Manager

Functionality and Upgrades

I haven’t had any issues so far with the things I need, especially when it relates to reminder calls...

Oct 2020
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Manager

Functionality and Upgrades

The patient portal drives how we interact with our patients because we interact via the patient...

Oct 2020
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Analyst/Coordinator

Relationship

The vendor has kept their promises, but there is definitely a difference compared to many years ago...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

If we want particular process improvements, the vendor wants us to go to the marketplace and...

Oct 2020
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Analyst/Coordinator

Service and Support

The vendor really did not do a great job with this product during the COVID-19 crisis.

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Everyone needs to still have the calls go out. We needed our messages to be modified to say when we...

Oct 2020
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Analyst/Coordinator

Interfacing and Integration

The vendor does a really good job of supporting our integration and interoperability goals even...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, I am not a big fan of the system. The system does its job, but we have a lot of issues. We...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor doesn't ever change anything on the product. When the vendor has made changes to the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

This product drives negative outcomes. The patients that get our phone calls often just hang up. A...

Oct 2020
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CMIO

Functionality and Upgrades

There is no separate cost for athenaCommunicator; everything is packaged together. I am happy with...

Oct 2020
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CMIO

Service and Support

The vendor really missed the boat in terms of delivering on things they promised in terms of...

Oct 2020
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CMIO

Functionality and Upgrades

Some of the features are really cumbersome for the IT staff to create or manage. Doing something...

Oct 2020
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CMIO

Service and Support

The system has stayed the same; nothing has really changed. There is nothing new, so we really...

Oct 2020
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CMIO

Other Observations & Comments

I would tell someone that the system probably works great for small practices. But multispecialty...

Oct 2020
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CMIO

Functionality and Upgrades

The vendor does a lot of things really well, but every time we try to use athenaCommunicator, we can...

Oct 2020
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CMIO

Functionality and Upgrades

Our clinics have made a very conscious decision to create athenaCommunicator’s schedule templates to...

Oct 2020
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CMIO

Functionality and Upgrades

We can’t really fine-tune the message that goes out. The vendor told us that we could use another...

Oct 2020
 Helpful

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CMIO

Functionality and Upgrades

We tried to deploy online scheduling where patients could schedule directly onto our schedule. The...

Oct 2020
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CMIO

Functionality and Upgrades

athenahealth’s patient portal is pretty reasonable. I look at it every once in a while, and the...

Oct 2020
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CMIO

Functionality and Upgrades

The system lacks the ability to automatically send lab results to the patient. The process is very...

Oct 2020
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CMIO

Other Observations & Comments

When we deploy a new workflow with athenahealth, our usual way of doing things is to find a clinic...

Oct 2020
 Helpful

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Physician

Other Observations & Comments

We pay the vendor a percentage of our charges for collections, but we are paying for multiple arms...

Oct 2020
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Physician

Service and Support

The vendor does have upgrades on the product, but when I look at the upgrades, I am more interested...

Oct 2020
 Helpful

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VP/Other Executive

Technology

The vendor was behind on supporting us during the COVID-19 crisis. They were a week or two behind...

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

I would like to see the vendor improve the performance metrics and understand the value-based...

Aug 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

athenaCommunicator is a pretty good patient portal. We have a high adoption of the portal. A large...

Jul 2020
 Helpful

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VP/Other Executive

Technology

athenaCommunicator needs a little bit of a tune-up, and we have been talking with athenahealth about...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

An important piece of patient engagement is outbound calling and communication. We do use...

Jul 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I am not sure how proactive athenahealth's service is. In terms of executive involvement, we are...

Jul 2020
 Helpful

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Director

Future Outlook

athenaCommunicator is part of our long-term plans. We aren't going anywhere. We have too much...

Jul 2020
 Helpful

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Director

Other Observations & Comments

athenahealth doesn't really do the training for the system. Our users are trained by people on-site.

Jul 2020
 Helpful

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Director

Functionality and Upgrades

athenaCommunicator is a little confusing to use. I couldn't use the system unless I called one of my...

Jul 2020
 Helpful

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Director

Service and Support

The vendor did a lot of work to help us during the COVID-19 crisis, but we ended up not using a lot...

Jun 2020
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Director

Other Observations & Comments

I don’t think anyone can say that any vendor keeps all promises. That is a very black-and-white...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor doesn’t charge for anything extra at all. They are very straightforward. They definitely...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We are very impressed with athena. We enjoy our partnership with them. We wouldn’t be interested in...

Jun 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

athenaCommunicator helps us meet meaningful use and MIPS quality standards because we can send...

Jun 2020
 Helpful

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CEO/President

Functionality and Upgrades

I would buy the system again. I have recommended it to a number of my peers over the years when I...

Jun 2020
 Helpful

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CEO/President

Functionality and Upgrades

When we are the ones responsible for paying for everything, we have to make sure we collect...

May 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The vendor is not one for nickel-and-diming. When we get our updates, we don’t have to pay anything...

May 2020
 Helpful

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CEO/President

Technology

athenaCommunicator has continued to improve since athena has been taking requests or suggestions...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

The solution is extremely easy to use. It isn't something out of a horror story; that is what I hear...

May 2020
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CEO/President

Service and Support

The vendor has helped us send out campaigns concerning office protocol and office visits for...

May 2020
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VP/Other Executive

Functionality and Upgrades

On the practice side, we used athenaCommunicator to do most of our patient engagement. It is...

May 2020
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VP/Other Executive

Functionality and Upgrades

athenaCommunicator needs a better configuration engine and more mobile optimization. It also needs...

May 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

athenaCommunicator is a really nice tool and should be part of anybody’s system. We haggled with...

May 2020
 Helpful

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Physician

Relationship

athena has not quite been keeping every promise they have made, but some things are difficult, such...

May 2020
 Helpful

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Physician

Other Observations & Comments

The best part about athenaCommunicator is the ability to pay the bills online; that ability probably...

May 2020
 Helpful

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Physician

Lessons Learned

This system is really designed for the athena suite. We have had to make interfaces with our EMR to...

May 2020
 Helpful

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Physician

Implementation and Training

With our implementation, there were frequent changes of personnel and responsibilities. There were...

May 2020
 Helpful

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Physician

Implementation and Training

When athena finally does some training, they just drop us, and then we have to go back and find...

May 2020
 Helpful

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Physician

Service and Support

With athenaCollector, we have a contact who is knowledgeable and who we meet with regularly. We...

May 2020
 Helpful

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Physician

Service and Support

We have to approach athena for support, and we may or may not be able to find somebody. When we make...

May 2020
 Helpful

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Manager

Service and Support

Anytime that there is something I need, the vendor is on top of my request. I just follow all the...

May 2020
 Helpful

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Manager

Functionality and Upgrades

One thing about the product that I love is our ability to build campaigns that marry billing data...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

athena doesn't nickel-and-dime us. Another vendor does, but athena doesn't, not by any stretch of...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

Sometimes timelines can get moved around during an implementation, but there are a lot of things...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The solution is easy to use; it is pretty intuitive. I am shocked when people don't know how to use...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I would tell someone looking at athenahealth’s system that being able to interact with the patients...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

We know people get the communicators because the system works. athenaCommunicator is especially...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The negative to athenaCommunicator is that we sometimes don’t have enough choices when we are trying...

Apr 2020
(1)
 Helpful

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Manager

Implementation and Training

For training, there is an abundant archive of information that is available. Our staff members are...

Apr 2020
(1)
 Helpful

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Manager

Relationship

We are very close to athenahealth. We have a very close relationship with the executives and their...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The system drives tangible outcomes very well. I am able to drive outcomes with the system's...

Apr 2020
 Helpful

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Director

Interfacing and Integration

We like the development efforts that athenahealth is putting into athenaCommunicator. But the...

Mar 2020
 Helpful

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Director

Service and Support

We have a customer service team with athenahealth, and the team members are really engaged and...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Our ability to customize some of the specialty workflows is limited, so certain payers have to go...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

athena does a good job at avoiding charging for every little thing. The executives do a pretty good...

Mar 2020
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Director

Functionality and Upgrades

I like the system’s comprehensiveness. athena does a pretty good job of scrubbing claims, applying...

Mar 2020
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COO

Relationship

I don't see a ton of proactivity from athenahealth. I don't see a whole lot of information coming...

Mar 2020
 Helpful

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COO

Functionality and Upgrades

athenaCommunicator is the red-headed stepchild of athenahealth's suite of products. With...

Mar 2020
 Helpful

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Manager

Service and Support

athenahealth's customer service team is garbage. When I call during business hours, I am supposed to...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The implementations aren't that good. athenahealth tends to release updates before they work out all...

Mar 2020
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Manager

Implementation and Training

I would rate the initial and ongoing training low due to the fact that athenahealth leaves the...

Mar 2020
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Manager

Functionality and Upgrades

We have had a few snags, so my rating for product is in the middle. The ease of use differs...

Mar 2020
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Manager

Service and Support

athenahealth helps with quarterly progress things. We were trying to attract new patients and see...

Mar 2020
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