athenaCommunicator Commentary
Filtered view: All
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
To get a perfect rating for ease of use, athenaCommunicator could have some incremental product...
Login or Create an Account to see details.
Loyalty, Product
We use multiple other products from athenahealth. athenaCommunicator is essentially their portal and...
Login or Create an Account to see details.
Relationship, Value
athenahealth treats us fairly, and we get our money's worth. athenahealth does a good job overall...
Login or Create an Account to see details.
Loyalty, Operations, Product
A lot of the time, upgrades will change things, or there will be bugs, but that happens a lot with...
Login or Create an Account to see details.
Loyalty, Product
I don't have anything to compare athenaCommunicator to, but I don't have any issues. The vendor has...
Login or Create an Account to see details.
Product
The system overall is very user friendly, but it definitely caters to typical clinics, not...
Login or Create an Account to see details.
Operations
It is almost unfair to rate my satisfaction with athenahealth’s training where I did because...
Login or Create an Account to see details.
Product
athenaCommunicator lags behind athenahealthCollector and athenaClinicals. I know the vendor has been...
Login or Create an Account to see details.
Relationship, Product
During athenahealth’s updates, we usually find something has broken. So, while the vendor is...
Login or Create an Account to see details.
Relationship
With athenahealth’s support, a lot of times we get tier-one answers on our first go around, and then...
Login or Create an Account to see details.
Product
There are limitations on our side as to what we can use athenaCommunicator for. There are...
Login or Create an Account to see details.
Product
It is not intuitive where information is located in athenaCommunicator. The patient has to know...
Login or Create an Account to see details.
Loyalty, Value
With athenahealth’s reputation and the length of time that they have been involved in healthcare, I...
Login or Create an Account to see details.
Operations
athenaCommunicator was difficult to understand in the training because it seemed like it was still...
Login or Create an Account to see details.
Product
We expected more from athenaCommunicator, and we were told that it had more abilities for direct...
Login or Create an Account to see details.
Product
athenahealth was quick to adapt to things like telehealth. There are other things we still need....
Login or Create an Account to see details.
Product
Multiple generations can use athenaCommunicator. The older population can use athenaCommunicator and...
Login or Create an Account to see details.
Relationship
athenahealth is quite on top of support. We may be on hold for a while, and nobody likes that, but...
Login or Create an Account to see details.
Loyalty, Product
athenahealth recently came out with a new check-in where patients just simply do it on their phones....
Login or Create an Account to see details.
Product
We have health campaigns that we send out to patients with a certain diagnosis, whether it be...
Login or Create an Account to see details.
Product
We are able to integrate athenaCommunicator with third parties for booking appointments outside the...
Login or Create an Account to see details.
Product
I like the audit history we can see with athenaCommunicator. We can see when a patient was...
Login or Create an Account to see details.
Product
A lot of older folks appreciate reminders, especially a phone call. athenaCommunicator is very...
Login or Create an Account to see details.
Relationship
I am really happy with the CSM we have now. The person we have now is proactive on things and keeps...
Login or Create an Account to see details.
Loyalty
The eventual goal is to have our outpatient and inpatient health systems in the same system. From a...
Login or Create an Account to see details.
Product
athenaCommunicator has a super easy portal with straightforward communication. It meets the minimum...
Login or Create an Account to see details.
Product
We have never had any outages or reliability or stability issues with any of athenaCommunicator's...
Login or Create an Account to see details.
Culture, Relationship
athenahealth sends constant emails about when their new releases are coming out. They do a very good...
Login or Create an Account to see details.
Loyalty, Product
athenaCommunicator isn't good. That is why we use a third-party system to do our patient rotation....
Login or Create an Account to see details.
Product
athenaCommunicator has some weird little glitches. Every once in a while, a patient will log into...
Login or Create an Account to see details.
Relationship
I don't think athenahealth is very proactive. I think they are actually pretty reactive. They will...
Login or Create an Account to see details.
Culture, Loyalty, Product
The system works pretty well even though we only use it in a limited way, so I would have no problem...
Login or Create an Account to see details.
Operations, Product
athenahealth has just not spent much time developing athenaCommunicator. It is unpleasant. It is...
Login or Create an Account to see details.
Product
I would tell others looking at athenaCommunicator that it is clunky and ugly. I can send out...
Login or Create an Account to see details.
Product
athenaCommunicator is pretty clunky. There are a lot of steps, and it could just be smoother. There...
Login or Create an Account to see details.
Product, Value
The app has made things much simpler for our patients when they use athenaCommunicator.
Login or Create an Account to see details.
Relationship
We have a specific athenahealth representative who is very useful, but athenahealth's first line of...
Login or Create an Account to see details.
Relationship
athenahealth is pretty good. They are very communicative. Our representative can put us in...
Login or Create an Account to see details.
Product
As a patient portal, athenaCommunicator has some limited features. Some patients struggle with the...
Login or Create an Account to see details.
Product
When I think about a patient portal, I think about an app, website, and everything else....
Login or Create an Account to see details.
Operations
We feel like we have invested in the best platform. There are certain areas and workflows that could...
Login or Create an Account to see details.
Product, Value
When it comes to the system's ease of use for patients, I haven't heard too many complaints from my...
Login or Create an Account to see details.
Operations
athenahealth mostly relies on us to give the new providers ongoing training, and it is a little bit...
Login or Create an Account to see details.
Product
I can’t say athenaCommunicator is user friendly for the patients because those who are...
Login or Create an Account to see details.
Product
I think the biggest strengths of athenaCommunicator are that it communicates with the patients and...
Login or Create an Account to see details.
Relationship, Operations, Product
When athenahealth rolls out new versions of things, they try to put out notes in advance so that...
Login or Create an Account to see details.
Relationship
athenahealth will send out letters from their president or VP about grand, big plans that they have....
Login or Create an Account to see details.
Product
A substantial portion of my patients can't figure out how to log into athenaCommunicator. I end up...
Login or Create an Account to see details.
Loyalty, Value
I would knock athenaCommunicator down for product integration. athenaCommunicator needs some work in...
Login or Create an Account to see details.
Product
We get complaints from our patients that they are receiving too many reminders and that the...
Login or Create an Account to see details.
Product
athenaCommunicator is the arm that contacts patients to remind them about appointments, and we have...
Login or Create an Account to see details.
Operations
athenahealth does very well with training. They have great classes and updates if we have time to...
Login or Create an Account to see details.
Product
I would love to initiate things with athenaCommunicator as opposed to just waiting for patients to...
Login or Create an Account to see details.
Product, Value
The system makes it easy to access summaries after a patient visit. It also makes it easy for...
Login or Create an Account to see details.
Operations
athenahealth could improve their implementation by having a more effective project team and building...
Login or Create an Account to see details.
Product
With athenahealth, I have a good scheduling system and patient survey system. We are just starting...
Login or Create an Account to see details.
Operations
We hear constant complaints from our superusers that they weren't trained on something and...
Login or Create an Account to see details.
Product
For patients, the ease of use of athenaCommunicator is good. It gives patients the ability to...
Login or Create an Account to see details.
Culture, Product
athenaCommunicator pretty much works as promoted. Whether it works the way I want is a different...
Login or Create an Account to see details.
Product
I would like athenahealth to have an improved patient portal that we can customize. We are so...
Login or Create an Account to see details.
Relationship
I would like more support with athenahealth’s patient portal, such as having a help desk. The vendor...
Login or Create an Account to see details.
Relationship
athenahealth's support is really good in certain areas, such as MIPS. Our success manager is really...
Login or Create an Account to see details.
Product
The communication alerts that patients get in athenaCommunicator don't tell them where to go or what...
Login or Create an Account to see details.
Operations
The training for athenaCommunicator was bad. It was so expansive. athenahealth has modules that we...
Login or Create an Account to see details.
Product
I like what athenaCommunicator has to offer. It works well the majority of the time. We have issues...
Login or Create an Account to see details.
Product
I’m not a huge fan of athenaCommunicator. athenahealth has a lot more value assigned to the solution...
Login or Create an Account to see details.
Product
Anything athenahealth wants us to do within their system is driven through their portal. I'm not a...
Login or Create an Account to see details.
Relationship, Operations
athenahealth is so diverse with all the different groups and specialties they work with, and they...
Login or Create an Account to see details.
Product
athenaCommunicator has limited flexibility compared to other platforms in the market. For example,...
Login or Create an Account to see details.
Relationship
athenahealth is good at keeping us informed of issues, and our customer success manager is fantastic....
Login or Create an Account to see details.
Relationship
Other than our customer success manager, we only hear from people at athenahealth when it is time to...
Login or Create an Account to see details.
Product
We have more and more patients using athenaCommunicator. People realize they get a good response...
Login or Create an Account to see details.
Relationship
athenahealth recently created an athenaCommunicator app. Before, the website was kind of clunky. The...
Login or Create an Account to see details.
Loyalty
I like that athenahealth has been throwing a lot of their resources at athenaCommunicator and trying...
Login or Create an Account to see details.
Loyalty
athenaCommunicator isn’t part of our long-term plans, but that isn't a commitment yet. There are...
Login or Create an Account to see details.
Operations
athenahealth does not provide enough service for the implementation or go-live training. Years ago,...
Login or Create an Account to see details.
Relationship
I talk to people on a regular basis, and I have been involved in some of the local market dinners to...
Login or Create an Account to see details.
Relationship
athenahealth is proactive. They are there for us when we need them. We rarely have a significant...
Login or Create an Account to see details.
Product
athenaCommunicator is very easy. Everything could be better because nothing is perfect. I have just...
Login or Create an Account to see details.
Value
We all want to save money where we can, but when I look at line items side by side and see what I...
Login or Create an Account to see details.
Relationship, Value
With athenahealth, each client gets a really high-level customer success manager who is fabulous....
Login or Create an Account to see details.
Product
athenaCommunicator’s patient portal isn't always user friendly. It can be hard for some patients to...
Login or Create an Account to see details.
Culture, Relationship
athenahealth sets their expectations very low, so technically, they meet expectations, but they are...
Login or Create an Account to see details.
Culture, Value
athenahealth is trying to move into a model where they charge for any additional thing that they...
Login or Create an Account to see details.
Relationship, Operations
athenahealth is pretty good at communicating about upgrades, and the upgrades are pretty smooth most...
Login or Create an Account to see details.
Relationship, Operations
athenahealth needs better training for their support staff. Our experience is very hit or miss when...
Login or Create an Account to see details.
Product
athenahealth's patient scheduling is not quite up to snuff. Some things about the portal are...
Login or Create an Account to see details.
Relationship
athena's support is a little unsatisfactory. When things don't go right, I reach out to athena, and...
Login or Create an Account to see details.
Product
I like that I can set up reminders for patients. If I see somebody and need them back in six months,...
Login or Create an Account to see details.
Product
One thing I would change about the product is the reliability of the online scheduling. It needs to...
Login or Create an Account to see details.
Product
The product needs to be better in terms of the patient communication. athena needs to make it easier...
Login or Create an Account to see details.
Culture, Value
The vendor hasn't nickel-and-dimed us. We mostly pay a percentage commission or whatever, and pretty...
Login or Create an Account to see details.
Relationship, Operations
athenahealth has kept their promises, but I don't think that their people are very well trained....
Login or Create an Account to see details.
Operations
We don't get a lot of education for athenaCommunicator. The vendor's training is okay. We should...
Login or Create an Account to see details.
Operations, Product
The system is pretty updated, and when the vendor releases a new update, they also release videos on...
Login or Create an Account to see details.
Relationship
I don't know whether athenahealth's people are empowered. Most of them don't take things to a higher...
Login or Create an Account to see details.
​
Featured Reports
Preferences