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athenaCommunicator Comments
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Subject Expert
Commentary Summary
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User Commentary
CFO
The reason we are moving away is that the vendor doesn't help us support our interoperability and...
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CFO
athenaCommunicator is stable and reliable. The platform is fairly easy and straightforward to use....
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Analyst/Coordinator
I have to say that athenahealth's implementation services are very lacking. I would rate the vendor...
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Analyst/Coordinator
I think athenahealth does well at delivering new technology that meets our needs. The vendor is...
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COO
We have recommended the products from athenahealth before. I can't think of any promises that the...
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Manager
athenaCommunicator is pretty powerful. We can reach a lot of patients over text messages or emails....
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Manager
athenaCommunicator is my least favorite part of athenahealth's suite. The tool is very clunky, and...
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Physician
Everyone is always on the most current version of the system. The vendor is continually updating the...
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Physician
As far as patient engagement goes, the vendor keeps their promises, but there are things that the...
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Physician
The vendor typically avoids charging for every little thing except for things surrounding telehealth....
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Physician
Going to a new EMR would be a disaster. We have had multiple EMRs, and I can't picture myself rating...
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Physician
I have someone at the vendor who I can contact at any time if I have questions, and that person is...
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Director
The system has definitely helped increase our patient visit compliance, decrease our no-show rate,...
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Director
We use athenaCommunicator for interacting with patients, the patient portal, the campaigns, and...
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CEO/President
The system seems to be functional and robust. The platform is as strong as any platform in existence...
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CEO/President
The patient side of the system has a poor user interface, and so does the provider side. Systems...
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CEO/President
The vendor is solid as a company. The vendor works really hard, but they can’t just whip things out;...
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CEO/President
The biggest thing I need from the vendor is better answers on the first phone call to support....
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VP/Other Executive
athenahealth is working on things that are going to enhance the system a bit. athenahealth is...
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VP/Other Executive
We can't do telehealth with athenaCommunicator. We have to go to another product. Even if we go to...
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Manager
There are some disadvantages to the portal’s support. For example, we have to create a patient case...
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Manager
I haven’t had any issues so far with the things I need, especially when it relates to reminder calls...
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Manager
The patient portal drives how we interact with our patients because we interact via the patient...
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Analyst/Coordinator
The vendor has kept their promises, but there is definitely a difference compared to many years ago...
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Analyst/Coordinator
If we want particular process improvements, the vendor wants us to go to the marketplace and...
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Analyst/Coordinator
The vendor really did not do a great job with this product during the COVID-19 crisis.
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Analyst/Coordinator
Everyone needs to still have the calls go out. We needed our messages to be modified to say when we...
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Analyst/Coordinator
The vendor does a really good job of supporting our integration and interoperability goals even...
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Analyst/Coordinator
Overall, I am not a big fan of the system. The system does its job, but we have a lot of issues. We...
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Analyst/Coordinator
The vendor doesn't ever change anything on the product. When the vendor has made changes to the...
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Analyst/Coordinator
This product drives negative outcomes. The patients that get our phone calls often just hang up. A...
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CMIO
There is no separate cost for athenaCommunicator; everything is packaged together. I am happy with...
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CMIO
The vendor really missed the boat in terms of delivering on things they promised in terms of...
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CMIO
Some of the features are really cumbersome for the IT staff to create or manage. Doing something...
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CMIO
The system has stayed the same; nothing has really changed. There is nothing new, so we really...
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CMIO
I would tell someone that the system probably works great for small practices. But multispecialty...
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CMIO
The vendor does a lot of things really well, but every time we try to use athenaCommunicator, we can...
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CMIO
Our clinics have made a very conscious decision to create athenaCommunicator’s schedule templates to...
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CMIO
We can’t really fine-tune the message that goes out. The vendor told us that we could use another...
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CMIO
We tried to deploy online scheduling where patients could schedule directly onto our schedule. The...
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CMIO
athenahealth’s patient portal is pretty reasonable. I look at it every once in a while, and the...
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CMIO
The system lacks the ability to automatically send lab results to the patient. The process is very...
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CMIO
When we deploy a new workflow with athenahealth, our usual way of doing things is to find a clinic...
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Physician
We pay the vendor a percentage of our charges for collections, but we are paying for multiple arms...
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Physician
The vendor does have upgrades on the product, but when I look at the upgrades, I am more interested...
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VP/Other Executive
The vendor was behind on supporting us during the COVID-19 crisis. They were a week or two behind...
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VP/Other Executive
I would like to see the vendor improve the performance metrics and understand the value-based...
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VP/Other Executive
athenaCommunicator is a pretty good patient portal. We have a high adoption of the portal. A large...
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VP/Other Executive
athenaCommunicator needs a little bit of a tune-up, and we have been talking with athenahealth about...
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VP/Other Executive
An important piece of patient engagement is outbound calling and communication. We do use...
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VP/Other Executive
I am not sure how proactive athenahealth's service is. In terms of executive involvement, we are...
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Director
athenaCommunicator is part of our long-term plans. We aren't going anywhere. We have too much...
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Director
athenahealth doesn't really do the training for the system. Our users are trained by people on-site.
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Director
athenaCommunicator is a little confusing to use. I couldn't use the system unless I called one of my...
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Director
The vendor did a lot of work to help us during the COVID-19 crisis, but we ended up not using a lot...
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Director
I don’t think anyone can say that any vendor keeps all promises. That is a very black-and-white...
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Director
The vendor doesn’t charge for anything extra at all. They are very straightforward. They definitely...
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Manager
We are very impressed with athena. We enjoy our partnership with them. We wouldn’t be interested in...
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CEO/President
athenaCommunicator helps us meet meaningful use and MIPS quality standards because we can send...
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CEO/President
I would buy the system again. I have recommended it to a number of my peers over the years when I...
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CEO/President
When we are the ones responsible for paying for everything, we have to make sure we collect...
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CEO/President
The vendor is not one for nickel-and-diming. When we get our updates, we don’t have to pay anything...
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CEO/President
athenaCommunicator has continued to improve since athena has been taking requests or suggestions...
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CEO/President
The solution is extremely easy to use. It isn't something out of a horror story; that is what I hear...
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CEO/President
The vendor has helped us send out campaigns concerning office protocol and office visits for...
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VP/Other Executive
On the practice side, we used athenaCommunicator to do most of our patient engagement. It is...
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VP/Other Executive
athenaCommunicator needs a better configuration engine and more mobile optimization. It also needs...
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Physician
athenaCommunicator is a really nice tool and should be part of anybody’s system. We haggled with...
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Physician
athena has not quite been keeping every promise they have made, but some things are difficult, such...
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Physician
The best part about athenaCommunicator is the ability to pay the bills online; that ability probably...
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Physician
This system is really designed for the athena suite. We have had to make interfaces with our EMR to...
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Physician
With our implementation, there were frequent changes of personnel and responsibilities. There were...
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Physician
When athena finally does some training, they just drop us, and then we have to go back and find...
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Physician
With athenaCollector, we have a contact who is knowledgeable and who we meet with regularly. We...
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Physician
We have to approach athena for support, and we may or may not be able to find somebody. When we make...
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Manager
Anytime that there is something I need, the vendor is on top of my request. I just follow all the...
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Manager
One thing about the product that I love is our ability to build campaigns that marry billing data...
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Manager
athena doesn't nickel-and-dime us. Another vendor does, but athena doesn't, not by any stretch of...
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Manager
Sometimes timelines can get moved around during an implementation, but there are a lot of things...
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Manager
The solution is easy to use; it is pretty intuitive. I am shocked when people don't know how to use...
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Manager
I would tell someone looking at athenahealth’s system that being able to interact with the patients...
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Manager
We know people get the communicators because the system works. athenaCommunicator is especially...
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Manager
The negative to athenaCommunicator is that we sometimes don’t have enough choices when we are trying...
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Manager
For training, there is an abundant archive of information that is available. Our staff members are...
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Manager
We are very close to athenahealth. We have a very close relationship with the executives and their...
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Manager
The system drives tangible outcomes very well. I am able to drive outcomes with the system's...
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Director
We like the development efforts that athenahealth is putting into athenaCommunicator. But the...
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Director
We have a customer service team with athenahealth, and the team members are really engaged and...
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Director
Our ability to customize some of the specialty workflows is limited, so certain payers have to go...
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Director
athena does a good job at avoiding charging for every little thing. The executives do a pretty good...
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Director
I like the system’s comprehensiveness. athena does a pretty good job of scrubbing claims, applying...
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COO
I don't see a ton of proactivity from athenahealth. I don't see a whole lot of information coming...
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COO
athenaCommunicator is the red-headed stepchild of athenahealth's suite of products. With...
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Manager
athenahealth's customer service team is garbage. When I call during business hours, I am supposed to...
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Manager
The implementations aren't that good. athenahealth tends to release updates before they work out all...
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Manager
I would rate the initial and ongoing training low due to the fact that athenahealth leaves the...
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Manager
We have had a few snags, so my rating for product is in the middle. The ease of use differs...
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Manager
athenahealth helps with quarterly progress things. We were trying to attract new patients and see...
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Manager
athenahealth gets in touch with us. As soon as we make a complaint, they give us an excuse and try...
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Manager
I have been at our organization for a while, and during my time here, only one person from...
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