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athenaCommunicator
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
VP/Other Executive
One burning issue that I have been wanting to fix for years now is that a lot of patients use...
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Analyst/Coordinator
In comparison to other vendors we work with, athenahealth is the easiest vendor to work with. With...
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Analyst/Coordinator
The system integrates quite well. We have a few different vendors, and we are able to send and...
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Analyst/Coordinator
athenaCommunicator works well for patient appointments. As we get going, the system is fairly easy...
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Analyst/Coordinator
The vendor is proactive. They seem to meet all of the interoperability regulations. I haven't had...
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CEO/President
athenahealth’s patient engagement things are excellent. They are far above anything we have used....
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CEO/President
athenahealth does not charge for every little thing. They are not nitpickers. athenahealth wanted us...
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CEO/President
We are happy with athenahealth, but we do give them feedback on how they can improve.
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COO
Our relationship with our account manager has changed over the years. It has gone from being great...
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COO
I am a big athenahealth fan. athenaCommunicator isn't perfect, but the vendor continues to develop...
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COO
We chose athenahealth because they do full integrations. I have colleagues who use athenahealth's...
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COO
I am surprised that athenaCommunicator is missing the functionality to allow patients to schedule...
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COO
athenahealth needs to do better with their training. There are a lot of features that we had to find...
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COO
The vendor's support is excellent. In the last couple of years, athenahealth has added a chat...
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COO
We have achieved great outcomes with the system. The ability to communicate with patients has been...
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Manager
athenahealth does a pretty good job of supporting patient care, and they make that support easy...
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Director
On the patient-facing side, athenaCommunicator is fairly seamless. However, things are a bit clunky...
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Director
I don't know whether people just get hung up on the verbiage that athenaCommunicator uses in terms...
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Director
athenaCommunicator is pretty reliable. I can log in from anywhere, and it works for me. Overall, we...
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Manager
athenaCommunicator isn't part of our long-term plans because we are going to a different EMR so that...
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Manager
We haven't had many issues with athenaCommunicator. The system is easy to navigate. We wish that...
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Director
The initial training was not good. The ongoing training has been better. The most recent training we...
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Director
There is little to no executive involvement from athenahealth. A lot of times, we have to go through...
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Director
athenahealth’s support is definitely their biggest downfall. It is bad. They outsource a lot of it,...
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Director
For the patient, the product is pretty easy. It isn't as easy for us, but it isn't difficult; it is...
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COO
athenaCommunicator has been pretty decent. It is one of the more highly functioning systems that I...
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CEO/President
athenahealth doesn't nickel-and-dime. They quarter-and-dollar when it is something that we have to...
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CEO/President
We have had problems with athenaCommunicator recently in regard to it not working correctly. We have...
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CEO/President
When we call athenahealth’s support, if we get people from up in the Northeast around Boston, where...
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Director
athenahealth has been much better about keeping their promises in the last few years. We did an...
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Director
athenaCommunicator is a good patient portal. We have good, automatic communication and notification...
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Director
We struggle a bit with athenaCommunicator's ability to meet all of our needs. There are a couple of...
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Director
The portal is fabulous. Some of the feedback that we have gotten is that it is sometimes very...
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VP/Other Executive
athenaCommunicator is very easy for patients to use, and it is excellent for going through and...
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VP/Other Executive
athena is definitely proactive. They do a great job of letting us know about new products, and...
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Director
athenahealth has incorporated a lot of things into the price, and what we are going to be charged is...
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CEO/President
From a peer perspective, we are all on the same forums to try to make our lives easier as things...
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CEO/President
In terms of supporting us, reaching out, and making sure that we are doing well, athenahealth is...
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CEO/President
athenaCommunicator is a bit too clunky when we have to log in unless there is truly an app that the...
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CEO/President
athenaCommunicator is not very customizable. The system is very locked in. When athenaCommunicator...
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Director
athenaCommunicator is pretty awful because we cannot use it like we think we can. athena queues up...
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Director
I would not get athenaCommunicator again. There are way better solutions on the market that can stay...
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Director
I really like that patients can access things in the patient portal. They communicate with us easily...
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Director
The one thing I wish we could add to athenaCommunicator would be the ability of patients to add or...
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Director
With athenaCommunicator, people can pay their bills, look up their lab results, and download their...
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Director
The CARES Act is going to force the hand of all EMR vendors. On the patient side, there is a...
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Director
The patient portal seems to be doing what it is supposed to be doing. Patients are able to use the...
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Manager
athena has a great package for athenaCommunicator, and we have used it to maintain and raise our...
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Manager
athenaCommunicator does a ton of work that is invisible to us. Along with the invoice we get from...
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Director
I can think of two things that we have asked for that we don't have. For example, some practices...
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Director
We had a really good demo, and we were enthusiastic after we got the product. The person working on...
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Director
Our athenahealth CSM is supposed to be our inlet to everything. They can bump something up to a...
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Director
We struggle with athenaCommunicator because the phone just keeps ringing and ringing. There are a...
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Director
The whole platform is expensive. With the cost, athenaCommunicator is one of the better tools that...
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Nurse
I like athenaCommunicator. Patients can self-schedule online as much as a practice allows. They can...
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Nurse
athenaCommunicator doesn't have a good way for patients to upload a copy of their insurance card so...
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Analyst/Coordinator
athenaCommunicator isn't too bad of a system. I like the solution's patient portal. It is simple and...
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Manager
Everything in the patient portal works well; the encounters, the ability to refer patients, and the...
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Physician
Before athenahealth partnered with a third party, the product was wonderful, and patients had no...
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Physician
We wish the vendor would limit the number of characters that a patient can write in the system...
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Physician
We have had some little issues with ePrescribing that have been ongoing for months. We have been...
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Nurse
People have a really hard time navigating athenaCommunicator. It is difficult for people to enroll,...
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Nurse
I wouldn’t say athenahealth keeps all their promises. When we moved to what they call the CC forms,...
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Nurse
The implementation for athenaCommunicator was difficult. athenahealth had a different team working...
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Nurse
athenaCommunicator is awful. The platform is clunky. The flow could be better if there were less...
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Manager
I can see the system's potential. It will work as promoted, but a lot of the things we were hoping...
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Manager
The customer success manager the vendor provided us with is proactive. We have had to push to...
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Manager
Sometimes, we have a language barrier with the vendor's staff members. Our patients aren't always...
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Manager
athenahealth has put all of their training online, but I don't usually use it. I feel like I already...
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Manager
athenaCommunicator works well, but I don't think that it is the best option for everybody. We have...
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Manager
The vendor does what they promise that they will do. athenaCommunicator is easy to use. When we were...
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CFO
The reason we are moving away is that the vendor doesn't help us support our interoperability and...
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CFO
athenaCommunicator is stable and reliable. The platform is fairly easy and straightforward to use....
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Analyst/Coordinator
I have to say that athenahealth's implementation services are very lacking. I would rate the vendor...
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Analyst/Coordinator
I think athenahealth does well at delivering new technology that meets our needs. The vendor is...
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COO
We have recommended the products from athenahealth before. I can't think of any promises that the...
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Manager
athenaCommunicator is pretty powerful. We can reach a lot of patients over text messages or emails....
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Manager
athenaCommunicator is my least favorite part of athenahealth's suite. The tool is very clunky, and...
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Physician
Everyone is always on the most current version of the system. The vendor is continually updating the...
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Physician
As far as patient engagement goes, the vendor keeps their promises, but there are things that the...
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Physician
The vendor typically avoids charging for every little thing except for things surrounding telehealth....
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Physician
Going to a new EMR would be a disaster. We have had multiple EMRs, and I can't picture myself rating...
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Physician
I have someone at the vendor who I can contact at any time if I have questions, and that person is...
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Director
The system has definitely helped increase our patient visit compliance, decrease our no-show rate,...
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Director
We use athenaCommunicator for interacting with patients, the patient portal, the campaigns, and...
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CEO/President
The system seems to be functional and robust. The platform is as strong as any platform in existence...
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CEO/President
The patient side of the system has a poor user interface, and so does the provider side. Systems...
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CEO/President
The vendor is solid as a company. The vendor works really hard, but they can’t just whip things out;...
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CEO/President
The biggest thing I need from the vendor is better answers on the first phone call to support....
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VP/Other Executive
athenahealth is working on things that are going to enhance the system a bit. athenahealth is...
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VP/Other Executive
We can't do telehealth with athenaCommunicator. We have to go to another product. Even if we go to...
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Manager
There are some disadvantages to the portal’s support. For example, we have to create a patient case...
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Manager
I haven’t had any issues so far with the things I need, especially when it relates to reminder calls...
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Manager
The patient portal drives how we interact with our patients because we interact via the patient...
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Analyst/Coordinator
The vendor has kept their promises, but there is definitely a difference compared to many years ago...
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Analyst/Coordinator
If we want particular process improvements, the vendor wants us to go to the marketplace and...
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Analyst/Coordinator
The vendor really did not do a great job with this product during the COVID-19 crisis.
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Analyst/Coordinator
Everyone needs to still have the calls go out. We needed our messages to be modified to say when we...
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Analyst/Coordinator
The vendor does a really good job of supporting our integration and interoperability goals even...
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Analyst/Coordinator
Overall, I am not a big fan of the system. The system does its job, but we have a lot of issues. We...
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Analyst/Coordinator
The vendor doesn't ever change anything on the product. When the vendor has made changes to the...
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Analyst/Coordinator
This product drives negative outcomes. The patients that get our phone calls often just hang up. A...
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