athenaCommunicator Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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CEO/President

Operations

It is almost unfair to rate my satisfaction with athenahealth’s training where I did because...

Oct 2024
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CEO/President

Product

athenaCommunicator lags behind athenahealthCollector and athenaClinicals. I know the vendor has been...

Oct 2024
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Director

Relationship, Product

During athenahealth’s updates, we usually find something has broken. So, while the vendor is...

Oct 2024
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Director

Relationship

With athenahealth’s support, a lot of times we get tier-one answers on our first go around, and then...

Oct 2024
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Director

Product

There are limitations on our side as to what we can use athenaCommunicator for. There are...

Oct 2024
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COO

Product

It is not intuitive where information is located in athenaCommunicator. The patient has to know...

Oct 2024
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COO

Loyalty, Value

With athenahealth’s reputation and the length of time that they have been involved in healthcare, I...

Oct 2024
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COO

Operations

athenaCommunicator was difficult to understand in the training because it seemed like it was still...

Oct 2024
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COO

Product

We expected more from athenaCommunicator, and we were told that it had more abilities for direct...

Oct 2024
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Manager

Product

athenahealth was quick to adapt to things like telehealth. There are other things we still need....

Oct 2024
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Manager

Product

Multiple generations can use athenaCommunicator. The older population can use athenaCommunicator and...

Oct 2024
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Manager

Relationship

athenahealth is quite on top of support. We may be on hold for a while, and nobody likes that, but...

Oct 2024
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Manager

Loyalty, Product

athenahealth recently came out with a new check-in where patients just simply do it on their phones....

Oct 2024
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Analyst/Coordinator

Product

We have health campaigns that we send out to patients with a certain diagnosis, whether it be...

Oct 2024
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Analyst/Coordinator

Product

We are able to integrate athenaCommunicator with third parties for booking appointments outside the...

Oct 2024
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Analyst/Coordinator

Product

I like the audit history we can see with athenaCommunicator. We can see when a patient was...

Oct 2024
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Analyst/Coordinator

Product

A lot of older folks appreciate reminders, especially a phone call. athenaCommunicator is very...

Oct 2024
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Analyst/Coordinator

Relationship

I am really happy with the CSM we have now. The person we have now is proactive on things and keeps...

Oct 2024
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Analyst/Coordinator

Loyalty

The eventual goal is to have our outpatient and inpatient health systems in the same system. From a...

Oct 2024
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VP/Other Executive

Product

athenaCommunicator has a super easy portal with straightforward communication. It meets the minimum...

Sep 2024
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CEO/President

Product

We have never had any outages or reliability or stability issues with any of athenaCommunicator's...

Sep 2024
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CEO/President

Culture, Relationship

athenahealth sends constant emails about when their new releases are coming out. They do a very good...

Sep 2024
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CEO/President

Loyalty, Product

athenaCommunicator isn't good. That is why we use a third-party system to do our patient rotation....

Sep 2024
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Analyst/Coordinator

Product

athenaCommunicator has some weird little glitches. Every once in a while, a patient will log into...

Sep 2024
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Analyst/Coordinator

Relationship

I don't think athenahealth is very proactive. I think they are actually pretty reactive. They will...

Sep 2024
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Analyst/Coordinator

Culture, Loyalty, Product

The system works pretty well even though we only use it in a limited way, so I would have no problem...

Sep 2024
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Manager

Operations, Product

athenahealth has just not spent much time developing athenaCommunicator. It is unpleasant. It is...

Sep 2024
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Manager

Product

I would tell others looking at athenaCommunicator that it is clunky and ugly. I can send out...

Sep 2024
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Manager

Product

athenaCommunicator is pretty clunky. There are a lot of steps, and it could just be smoother. There...

Sep 2024
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Manager

Product, Value

The app has made things much simpler for our patients when they use athenaCommunicator.

Aug 2024
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Director

Relationship

We have a specific athenahealth representative who is very useful, but athenahealth's first line of...

Aug 2024
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Director

Relationship

athenahealth is pretty good. They are very communicative. Our representative can put us in...

Aug 2024
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Director

Product

As a patient portal, athenaCommunicator has some limited features. Some patients struggle with the...

Aug 2024
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VP/Other Executive

Product

When I think about a patient portal, I think about an app, website, and everything else....

Jul 2024
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Director

Operations

We feel like we have invested in the best platform. There are certain areas and workflows that could...

Jul 2024
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Director

Product, Value

When it comes to the system's ease of use for patients, I haven't heard too many complaints from my...

Jul 2024
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CEO/President

Operations

athenahealth mostly relies on us to give the new providers ongoing training, and it is a little bit...

Jul 2024
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Manager

Product

I can’t say athenaCommunicator is user friendly for the patients because those who are...

Jul 2024
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Manager

Product

I think the biggest strengths of athenaCommunicator are that it communicates with the patients and...

Jul 2024
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Physician

Relationship, Operations, Product

When athenahealth rolls out new versions of things, they try to put out notes in advance so that...

Jun 2024
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Physician

Relationship

athenahealth will send out letters from their president or VP about grand, big plans that they have....

Jun 2024
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Physician

Product

A substantial portion of my patients can't figure out how to log into athenaCommunicator. I end up...

Jun 2024
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Manager

Loyalty, Value

I would knock athenaCommunicator down for product integration. athenaCommunicator needs some work in...

Jun 2024
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Manager

Product

We get complaints from our patients that they are receiving too many reminders and that the...

May 2024
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Manager

Product

athenaCommunicator is the arm that contacts patients to remind them about appointments, and we have...

May 2024
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Manager

Operations

athenahealth does very well with training. They have great classes and updates if we have time to...

May 2024
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CEO/President

Product

I would love to initiate things with athenaCommunicator as opposed to just waiting for patients to...

May 2024
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Manager

Product, Value

The system makes it easy to access summaries after a patient visit. It also makes it easy for...

May 2024
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VP/Other Executive

Operations

athenahealth could improve their implementation by having a more effective project team and building...

May 2024
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VP/Other Executive

Product

With athenahealth, I have a good scheduling system and patient survey system. We are just starting...

May 2024
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VP/Other Executive

Operations

We hear constant complaints from our superusers that they weren't trained on something and...

May 2024
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Manager

Product

For patients, the ease of use of athenaCommunicator is good. It gives patients the ability to...

Apr 2024
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Manager

Culture, Product

athenaCommunicator pretty much works as promoted. Whether it works the way I want is a different...

Apr 2024
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Analyst/Coordinator

Product

I would like athenahealth to have an improved patient portal that we can customize. We are so...

Apr 2024
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Analyst/Coordinator

Relationship

I would like more support with athenahealth’s patient portal, such as having a help desk. The vendor...

Apr 2024
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Analyst/Coordinator

Relationship

athenahealth's support is really good in certain areas, such as MIPS. Our success manager is really...

Apr 2024
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Analyst/Coordinator

Product

The communication alerts that patients get in athenaCommunicator don't tell them where to go or what...

Apr 2024
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Manager

Operations

The training for athenaCommunicator was bad. It was so expansive. athenahealth has modules that we...

Apr 2024
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Manager

Product

I like what athenaCommunicator has to offer. It works well the majority of the time. We have issues...

Apr 2024
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COO

Product

I’m not a huge fan of athenaCommunicator. athenahealth has a lot more value assigned to the solution...

Apr 2024
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COO

Product

Anything athenahealth wants us to do within their system is driven through their portal. I'm not a...

Apr 2024
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COO

Relationship, Operations

athenahealth is so diverse with all the different groups and specialties they work with, and they...

Apr 2024
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COO

Product

athenaCommunicator has limited flexibility compared to other platforms in the market. For example,...

Apr 2024
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COO

Relationship

athenahealth is good at keeping us informed of issues, and our customer success manager is fantastic....

Apr 2024
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COO

Relationship

Other than our customer success manager, we only hear from people at athenahealth when it is time to...

Apr 2024
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Physician

Product

We have more and more patients using athenaCommunicator. People realize they get a good response...

Mar 2024
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Analyst/Coordinator

Relationship

athenahealth recently created an athenaCommunicator app. Before, the website was kind of clunky. The...

Feb 2024
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Analyst/Coordinator

Loyalty

I like that athenahealth has been throwing a lot of their resources at athenaCommunicator and trying...

Feb 2024
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CEO/President

Loyalty

athenaCommunicator isn’t part of our long-term plans, but that isn't a commitment yet. There are...

Feb 2024
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CEO/President

Operations

athenahealth does not provide enough service for the implementation or go-live training. Years ago,...

Feb 2024
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CEO/President

Relationship

I talk to people on a regular basis, and I have been involved in some of the local market dinners to...

Feb 2024
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CEO/President

Relationship

athenahealth is proactive. They are there for us when we need them. We rarely have a significant...

Feb 2024
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CEO/President

Product

athenaCommunicator is very easy. Everything could be better because nothing is perfect. I have just...

Feb 2024
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CEO/President

Value

We all want to save money where we can, but when I look at line items side by side and see what I...

Feb 2024
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CEO/President

Relationship, Value

With athenahealth, each client gets a really high-level customer success manager who is fabulous....

Feb 2024
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Director

Product

athenaCommunicator’s patient portal isn't always user friendly. It can be hard for some patients to...

Feb 2024
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Director

Culture, Relationship

athenahealth sets their expectations very low, so technically, they meet expectations, but they are...

Feb 2024
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Physician

Culture, Value

athenahealth is trying to move into a model where they charge for any additional thing that they...

Feb 2024
||
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Physician

Relationship, Operations

athenahealth is pretty good at communicating about upgrades, and the upgrades are pretty smooth most...

Feb 2024
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Physician

Relationship, Operations

athenahealth needs better training for their support staff. Our experience is very hit or miss when...

Feb 2024
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CEO/President

Product

athenahealth's patient scheduling is not quite up to snuff. Some things about the portal are...

Jan 2024
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CEO/President

Relationship

athena's support is a little unsatisfactory. When things don't go right, I reach out to athena, and...

Jan 2024
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CEO/President

Product

I like that I can set up reminders for patients. If I see somebody and need them back in six months,...

Jan 2024
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CEO/President

Product

One thing I would change about the product is the reliability of the online scheduling. It needs to...

Jan 2024
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CEO/President

Product

The product needs to be better in terms of the patient communication. athena needs to make it easier...

Jan 2024
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CEO/President

Culture, Value

The vendor hasn't nickel-and-dimed us. We mostly pay a percentage commission or whatever, and pretty...

Jan 2024
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Manager

Relationship, Operations

athenahealth has kept their promises, but I don't think that their people are very well trained....

Dec 2023
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Manager

Operations

We don't get a lot of education for athenaCommunicator. The vendor's training is okay. We should...

Dec 2023
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Manager

Operations, Product

The system is pretty updated, and when the vendor releases a new update, they also release videos on...

Dec 2023
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Manager

Relationship

I don't know whether athenahealth's people are empowered. Most of them don't take things to a higher...

Dec 2023
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COO

Relationship

Things have been so bad on athenaCommunicator that we have gotten our service manager, who has been...

Nov 2023
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Manager

Relationship

We recently had an issue and needed to get some additional teams in place. One downside with...

Nov 2023
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Analyst/Coordinator

Relationship, Product

Some of our patients are not as tech savvy as others and have navigation issues with...

Nov 2023
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Analyst/Coordinator

Product

athenaCommunicator has never changed, but it works fine and has good functionality. I don't have any...

Nov 2023
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Analyst/Coordinator

Relationship

Support is one of the biggest areas athenahealth could improve on. Sometimes, we get an agent who...

Nov 2023
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Analyst/Coordinator

Relationship, Operations

athenahealth has added an online chat feature that connects us one-on-one with somebody quicker than...

Nov 2023
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Analyst/Coordinator

Product

One thing that the vendor could improve in athenaCommunicator is the ability to refine our list for...

Nov 2023
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Manager

Relationship, Product

I get a lot of questions from patients regarding their portal access. While they get their reminder...

Nov 2023
||
(0)
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Manager

Product

There haven't been many changes. The product functionality meets our needs, but there will always be...

Nov 2023
||
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