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athenaCommunicator
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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VP/Other Executive

One burning issue that I have been wanting to fix for years now is that a lot of patients use...

Oct 2021
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Analyst/Coordinator

In comparison to other vendors we work with, athenahealth is the easiest vendor to work with. With...

Sep 2021
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(0)
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Analyst/Coordinator

The system integrates quite well. We have a few different vendors, and we are able to send and...

Sep 2021
||
(0)
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Analyst/Coordinator

athenaCommunicator works well for patient appointments. As we get going, the system is fairly easy...

Sep 2021
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Analyst/Coordinator

The vendor is proactive. They seem to meet all of the interoperability regulations. I haven't had...

Sep 2021
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CEO/President

athenahealth’s patient engagement things are excellent. They are far above anything we have used....

Sep 2021
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(0)
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CEO/President

athenahealth does not charge for every little thing. They are not nitpickers. athenahealth wanted us...

Sep 2021
||
(0)
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CEO/President

We are happy with athenahealth, but we do give them feedback on how they can improve.

Aug 2021
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(0)
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COO

Our relationship with our account manager has changed over the years. It has gone from being great...

Aug 2021
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(0)
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COO

I am a big athenahealth fan. athenaCommunicator isn't perfect, but the vendor continues to develop...

Aug 2021
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(0)
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COO

We chose athenahealth because they do full integrations. I have colleagues who use athenahealth's...

Aug 2021
||
(0)
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COO

I am surprised that athenaCommunicator is missing the functionality to allow patients to schedule...

Aug 2021
||
(0)
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COO

athenahealth needs to do better with their training. There are a lot of features that we had to find...

Aug 2021
||
(0)
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COO

The vendor's support is excellent. In the last couple of years, athenahealth has added a chat...

Aug 2021
||
(0)
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COO

We have achieved great outcomes with the system. The ability to communicate with patients has been...

Aug 2021
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(0)
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Manager

athenahealth does a pretty good job of supporting patient care, and they make that support easy...

Aug 2021
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Director

On the patient-facing side, athenaCommunicator is fairly seamless. However, things are a bit clunky...

Aug 2021
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Director

I don't know whether people just get hung up on the verbiage that athenaCommunicator uses in terms...

Aug 2021
||
(0)
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Director

athenaCommunicator is pretty reliable. I can log in from anywhere, and it works for me. Overall, we...

Aug 2021
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Manager

athenaCommunicator isn't part of our long-term plans because we are going to a different EMR so that...

Aug 2021
||
(0)
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Manager

We haven't had many issues with athenaCommunicator. The system is easy to navigate. We wish that...

Aug 2021
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(0)
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Director

The initial training was not good. The ongoing training has been better. The most recent training we...

Aug 2021
||
(0)
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Director

There is little to no executive involvement from athenahealth. A lot of times, we have to go through...

Aug 2021
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(0)
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Director

athenahealth’s support is definitely their biggest downfall. It is bad. They outsource a lot of it,...

Aug 2021
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(0)
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Director

For the patient, the product is pretty easy. It isn't as easy for us, but it isn't difficult; it is...

Aug 2021
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COO

athenaCommunicator has been pretty decent. It is one of the more highly functioning systems that I...

Jul 2021
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CEO/President

athenahealth doesn't nickel-and-dime. They quarter-and-dollar when it is something that we have to...

Jul 2021
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CEO/President

We have had problems with athenaCommunicator recently in regard to it not working correctly. We have...

Jul 2021
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(0)
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CEO/President

When we call athenahealth’s support, if we get people from up in the Northeast around Boston, where...

Jul 2021
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(0)
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Director

athenahealth has been much better about keeping their promises in the last few years. We did an...

Jul 2021
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(0)
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Director

athenaCommunicator is a good patient portal. We have good, automatic communication and notification...

Jul 2021
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(0)
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Director

We struggle a bit with athenaCommunicator's ability to meet all of our needs. There are a couple of...

Jul 2021
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(0)
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Director

The portal is fabulous. Some of the feedback that we have gotten is that it is sometimes very...

Jul 2021
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(0)
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VP/Other Executive

athenaCommunicator is very easy for patients to use, and it is excellent for going through and...

Jul 2021
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(0)
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VP/Other Executive

athena is definitely proactive. They do a great job of letting us know about new products, and...

Jul 2021
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Director

athenahealth has incorporated a lot of things into the price, and what we are going to be charged is...

Jul 2021
||
(0)
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CEO/President

From a peer perspective, we are all on the same forums to try to make our lives easier as things...

Jul 2021
||
(0)
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CEO/President

In terms of supporting us, reaching out, and making sure that we are doing well, athenahealth is...

Jul 2021
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CEO/President

athenaCommunicator is a bit too clunky when we have to log in unless there is truly an app that the...

Jul 2021
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CEO/President

athenaCommunicator is not very customizable. The system is very locked in. When athenaCommunicator...

Jun 2021
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(0)
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Director

athenaCommunicator is pretty awful because we cannot use it like we think we can. athena queues up...

Jun 2021
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(0)
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Director

I would not get athenaCommunicator again. There are way better solutions on the market that can stay...

Jun 2021
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(0)
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Director

I really like that patients can access things in the patient portal. They communicate with us easily...

Jun 2021
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(0)
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Director

The one thing I wish we could add to athenaCommunicator would be the ability of patients to add or...

Jun 2021
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(0)
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Director

With athenaCommunicator, people can pay their bills, look up their lab results, and download their...

Jun 2021
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(0)
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Director

The CARES Act is going to force the hand of all EMR vendors. On the patient side, there is a...

Jun 2021
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(0)
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Director

The patient portal seems to be doing what it is supposed to be doing. Patients are able to use the...

May 2021
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(0)
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Manager

athena has a great package for athenaCommunicator, and we have used it to maintain and raise our...

May 2021
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Manager

athenaCommunicator does a ton of work that is invisible to us. Along with the invoice we get from...

May 2021
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(0)
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Director

I can think of two things that we have asked for that we don't have. For example, some practices...

May 2021
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(0)
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Director

We had a really good demo, and we were enthusiastic after we got the product. The person working on...

May 2021
||
(0)
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Director

Our athenahealth CSM is supposed to be our inlet to everything. They can bump something up to a...

May 2021
||
(0)
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Director

We struggle with athenaCommunicator because the phone just keeps ringing and ringing. There are a...

May 2021
||
(0)
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Director

The whole platform is expensive. With the cost, athenaCommunicator is one of the better tools that...

May 2021
||
(0)
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Nurse

I like athenaCommunicator. Patients can self-schedule online as much as a practice allows. They can...

Apr 2021
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(0)
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Nurse

athenaCommunicator doesn't have a good way for patients to upload a copy of their insurance card so...

Apr 2021
||
(0)
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Analyst/Coordinator

athenaCommunicator isn't too bad of a system. I like the solution's patient portal. It is simple and...

Apr 2021
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(0)
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Manager

Everything in the patient portal works well; the encounters, the ability to refer patients, and the...

Mar 2021
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(0)
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Physician

Before athenahealth partnered with a third party, the product was wonderful, and patients had no...

Mar 2021
||
(0)
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Physician

We wish the vendor would limit the number of characters that a patient can write in the system...

Mar 2021
||
(0)
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Physician

We have had some little issues with ePrescribing that have been ongoing for months. We have been...

Mar 2021
||
(0)
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Nurse

People have a really hard time navigating athenaCommunicator. It is difficult for people to enroll,...

Mar 2021
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(0)
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Nurse

I wouldn’t say athenahealth keeps all their promises. When we moved to what they call the CC forms,...

Mar 2021
||
(0)
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Nurse

The implementation for athenaCommunicator was difficult. athenahealth had a different team working...

Mar 2021
||
(0)
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Nurse

athenaCommunicator is awful. The platform is clunky. The flow could be better if there were less...

Mar 2021
||
(0)
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Manager

I can see the system's potential. It will work as promoted, but a lot of the things we were hoping...

Mar 2021
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(0)
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Manager

The customer success manager the vendor provided us with is proactive. We have had to push to...

Mar 2021
||
(0)
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Manager

Sometimes, we have a language barrier with the vendor's staff members. Our patients aren't always...

Mar 2021
||
(0)
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Manager

athenahealth has put all of their training online, but I don't usually use it. I feel like I already...

Mar 2021
||
(0)
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Manager

athenaCommunicator works well, but I don't think that it is the best option for everybody. We have...

Mar 2021
||
(0)
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Manager

The vendor does what they promise that they will do. athenaCommunicator is easy to use. When we were...

Mar 2021
||
(0)
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CFO

The reason we are moving away is that the vendor doesn't help us support our interoperability and...

Feb 2021
||
(0)
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CFO

athenaCommunicator is stable and reliable. The platform is fairly easy and straightforward to use....

Feb 2021
||
(0)
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Analyst/Coordinator

I have to say that athenahealth's implementation services are very lacking. I would rate the vendor...

Jan 2021
||
(0)
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Analyst/Coordinator

I think athenahealth does well at delivering new technology that meets our needs. The vendor is...

Jan 2021
||
(0)
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COO

We have recommended the products from athenahealth before. I can't think of any promises that the...

Jan 2021
||
(0)
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Manager

athenaCommunicator is pretty powerful. We can reach a lot of patients over text messages or emails....

Jan 2021
||
(0)
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Manager

athenaCommunicator is my least favorite part of athenahealth's suite. The tool is very clunky, and...

Jan 2021
||
(0)
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Physician

Everyone is always on the most current version of the system. The vendor is continually updating the...

Dec 2020
||
(0)
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Physician

As far as patient engagement goes, the vendor keeps their promises, but there are things that the...

Dec 2020
||
(0)
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Physician

The vendor typically avoids charging for every little thing except for things surrounding telehealth....

Dec 2020
||
(0)
 Thank you  Helpful

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Physician

Going to a new EMR would be a disaster. We have had multiple EMRs, and I can't picture myself rating...

Dec 2020
||
(0)
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Physician

I have someone at the vendor who I can contact at any time if I have questions, and that person is...

Dec 2020
||
(0)
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Director

The system has definitely helped increase our patient visit compliance, decrease our no-show rate,...

Dec 2020
||
(0)
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Director

We use athenaCommunicator for interacting with patients, the patient portal, the campaigns, and...

Dec 2020
||
(0)
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CEO/President

The system seems to be functional and robust. The platform is as strong as any platform in existence...

Dec 2020
||
(0)
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CEO/President

The patient side of the system has a poor user interface, and so does the provider side. Systems...

Dec 2020
||
(0)
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CEO/President

The vendor is solid as a company. The vendor works really hard, but they can’t just whip things out;...

Dec 2020
||
(0)
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CEO/President

The biggest thing I need from the vendor is better answers on the first phone call to support....

Dec 2020
||
(0)
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VP/Other Executive

athenahealth is working on things that are going to enhance the system a bit. athenahealth is...

Nov 2020
||
(0)
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VP/Other Executive

We can't do telehealth with athenaCommunicator. We have to go to another product. Even if we go to...

Nov 2020
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(0)
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Manager

There are some disadvantages to the portal’s support. For example, we have to create a patient case...

Oct 2020
||
(0)
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Manager

I haven’t had any issues so far with the things I need, especially when it relates to reminder calls...

Oct 2020
||
(0)
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Manager

The patient portal drives how we interact with our patients because we interact via the patient...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor has kept their promises, but there is definitely a difference compared to many years ago...

Oct 2020
||
(0)
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Analyst/Coordinator

If we want particular process improvements, the vendor wants us to go to the marketplace and...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor really did not do a great job with this product during the COVID-19 crisis.

Oct 2020
||
(0)
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Analyst/Coordinator

Everyone needs to still have the calls go out. We needed our messages to be modified to say when we...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor does a really good job of supporting our integration and interoperability goals even...

Oct 2020
||
(0)
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Analyst/Coordinator

Overall, I am not a big fan of the system. The system does its job, but we have a lot of issues. We...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor doesn't ever change anything on the product. When the vendor has made changes to the...

Oct 2020
||
(0)
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Analyst/Coordinator

This product drives negative outcomes. The patients that get our phone calls often just hang up. A...

Oct 2020
||
(0)
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