athenaCommunicator
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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CEO/President

I don't think I would give a perfect score for any patient portal on the market because patient...

May 2022
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CEO/President

athenahealth has gotten much better with their rollouts, and they have a good product road map...

May 2022
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CEO/President

In terms of price, athenahealth has always come through with flying colors. A lot of people look at...

May 2022
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Manager

Sometimes it is difficult to change the portal settings in the system. We have to go through...

Apr 2022
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Manager

I like that we can create custom patient campaigns for health awareness, weather issues, or other...

Apr 2022
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Manager

The system has a patient portal that is easy for patients to navigate, and we can customize...

Apr 2022
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CEO/President

Our patients have very little to do with our communicator's clinical side. athenaCommunicator makes...

Mar 2022
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CEO/President

One challenge that we have with our people using the solution is that most of our population is...

Mar 2022
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CEO/President

The beauty of athenaCommunicator is that it allows us to send out messages to specific populations....

Mar 2022
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Physician

People can do their telemedicine visits with their doctors through the system. It is much easier to...

Feb 2022
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Director

I am amazed at how much our patients use athenaCommunicator. The app is helpful. Patients can get...

Feb 2022
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Director

The training from athena during COVID-19 was okay but not great. We all did our best. Having a live...

Feb 2022
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Manager

athena's system is great. I feel bad when I hear about other people that don't have what we do...

Jan 2022
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Manager

The only thing that athenaCommunicator has to work on is a HIPAA-compliant texting platform. The new...

Jan 2022
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Manager

athena has a community resource page, and they allow us to put ideas out there and vote on others'...

Jan 2022
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COO

There is a lot of data in athenaCommunicator, but it is not easily navigated. I would want my peers...

Jan 2022
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Director

We are still going through and getting people registered for the patient portal. We hope that our...

Jan 2022
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VP/Other Executive

It is very cost effective to reach out to the patient with athenaCommunicator. athena has a consumer...

Jan 2022
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Director

athenaCommunicator offers up tools to help with patient engagement, such as tools for results calls,...

Jan 2022
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Director

There are limitations, particularly in the group-call feature of athenaCommunicator. On the back...

Jan 2022
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Director

athena is not at the forefront of patient self-service technology for things like self-check-in. The...

Jan 2022
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Director

The patient portal has taken some steps forward, and we are seeing some improvements there. The...

Jan 2022
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Analyst/Coordinator

As an organization we have a lot of end users that are having a very hard time adapting to or using...

Jan 2022
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Analyst/Coordinator

With athenaCommunicator, we like that there are a lot of automated communications that can go out to...

Jan 2022
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Analyst/Coordinator

We need a little bit more from the athenaCommunicator product. We would like to use all the online...

Jan 2022
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Director

For appointment reminders and things like that, athenaCommunicator works well. However, the portal...

Dec 2021
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Manager

I had to hire another company to come in and work on things that athena couldn’t do with...

Dec 2021
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Manager

Patients can go online and check their results with athenaCommunicator. They have some scheduling...

Dec 2021
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Director

We have limited access to athenaCommunicator. The system is flexible, and we use what we want. We...

Dec 2021
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Director

We get nothing but great communication and partnership from athena. We have regular meetings with...

Dec 2021
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VP/Other Executive

athenaCommunicator's build is difficult for organizations with multiple locations. We have to...

Dec 2021
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VP/Other Executive

There are a few major glitches in the athenaCommunicator online scheduling feature. It is not as...

Dec 2021
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VP/Other Executive

We want athena to move forward with enhancing the online scheduling of athenaCommunicator, but then...

Dec 2021
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VP/Other Executive

athena is constantly tweaking the revenue cycle pieces and self-pay components. They have added some...

Dec 2021
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VP/Other Executive

There are some service areas in the vendor's marketplace where they haven't kept their promises. We...

Dec 2021
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VP/Other Executive

I would not buy athenaCommunicator if the decision were up to me, but the system is part of the...

Dec 2021
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VP/Other Executive

athena nickel-and-dimes in some areas. athena's telehealth product is now embedded, but they were...

Dec 2021
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VP/Other Executive

We don't get much support with ongoing training from athena. For any upgrades, our team has to...

Dec 2021
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VP/Other Executive

athenaCommunicator is such a different experience for our end users who are directing the whole...

Dec 2021
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VP/Other Executive

There are limitations to athenaCommunicator and some things that we want to do better for our...

Dec 2021
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VP/Other Executive

athenaCommunicator improved over the pandemic when athena had to really up their game and make...

Dec 2021
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VP/Other Executive

There is still a lot of room for improvement in terms of being able to specifically identify...

Dec 2021
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VP/Other Executive

I would score athena very highly overall, but I would rate the athenaCommunicator piece a lot lower....

Dec 2021
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Manager

We don't use athenaCommunicator very much anymore because we have a new system. However, I like the...

Nov 2021
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Manager

For training, athena provides a task that can help users learn, but the training for the providers...

Nov 2021
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VP/Other Executive

The solution is not the most user-friendly portal. The patient has to remember a login and all kinds...

Nov 2021
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Manager

It would be an improvement if the solution had all of its outgoing messaging rules in one place...

Nov 2021
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Manager

athenahealth is very proactive. I get tons of emails from them if I let something fall off of my radar....

Nov 2021
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Manager

There isn't much I like about athenaCommunicator. It is a failure these days. It is very clunky and...

Oct 2021
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Manager

I would like a patient-facing quality or preventive services report card in athenaCommunicator, so...

Oct 2021
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Manager

I don’t know that there have actually been any updates to athenaCommunicator. But when we originally...

Oct 2021
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Manager

We like the concept of the patient portal and think there are some things about athenaCommunicator...

Oct 2021
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Manager

We would like for there to be more customization in what the self-pay calls say. One problem is that...

Oct 2021
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VP/Other Executive

One burning issue that I have been wanting to fix for years now is that a lot of patients use...

Oct 2021
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Analyst/Coordinator

In comparison to other vendors we work with, athenahealth is the easiest vendor to work with. With...

Sep 2021
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Analyst/Coordinator

The system integrates quite well. We have a few different vendors, and we are able to send and...

Sep 2021
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Analyst/Coordinator

athenaCommunicator works well for patient appointments. As we get going, the system is fairly easy...

Sep 2021
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Analyst/Coordinator

The vendor is proactive. They seem to meet all of the interoperability regulations. I haven't had...

Sep 2021
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CEO/President

athenahealth’s patient engagement things are excellent. They are far above anything we have used....

Sep 2021
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CEO/President

athenahealth does not charge for every little thing. They are not nitpickers. athenahealth wanted us...

Sep 2021
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CEO/President

We are happy with athenahealth, but we do give them feedback on how they can improve.

Aug 2021
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COO

Our relationship with our account manager has changed over the years. It has gone from being great...

Aug 2021
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COO

I am a big athenahealth fan. athenaCommunicator isn't perfect, but the vendor continues to develop...

Aug 2021
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COO

We chose athenahealth because they do full integrations. I have colleagues who use athenahealth's...

Aug 2021
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COO

I am surprised that athenaCommunicator is missing the functionality to allow patients to schedule...

Aug 2021
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COO

athenahealth needs to do better with their training. There are a lot of features that we had to find...

Aug 2021
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COO

The vendor's support is excellent. In the last couple of years, athenahealth has added a chat...

Aug 2021
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COO

We have achieved great outcomes with the system. The ability to communicate with patients has been...

Aug 2021
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Manager

athenahealth does a pretty good job of supporting patient care, and they make that support easy...

Aug 2021
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Director

On the patient-facing side, athenaCommunicator is fairly seamless. However, things are a bit clunky...

Aug 2021
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Director

I don't know whether people just get hung up on the verbiage that athenaCommunicator uses in terms...

Aug 2021
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Director

athenaCommunicator is pretty reliable. I can log in from anywhere, and it works for me. Overall, we...

Aug 2021
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Manager

athenaCommunicator isn't part of our long-term plans because we are going to a different EMR so that...

Aug 2021
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Manager

We haven't had many issues with athenaCommunicator. The system is easy to navigate. We wish that...

Aug 2021
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Director

The initial training was not good. The ongoing training has been better. The most recent training we...

Aug 2021
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Director

There is little to no executive involvement from athenahealth. A lot of times, we have to go through...

Aug 2021
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Director

athenahealth’s support is definitely their biggest downfall. It is bad. They outsource a lot of it,...

Aug 2021
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Director

For the patient, the product is pretty easy. It isn't as easy for us, but it isn't difficult; it is...

Aug 2021
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COO

athenaCommunicator has been pretty decent. It is one of the more highly functioning systems that I...

Jul 2021
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CEO/President

athenahealth doesn't nickel-and-dime. They quarter-and-dollar when it is something that we have to...

Jul 2021
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CEO/President

We have had problems with athenaCommunicator recently in regard to it not working correctly. We have...

Jul 2021
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CEO/President

When we call athenahealth’s support, if we get people from up in the Northeast around Boston, where...

Jul 2021
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Director

athenahealth has been much better about keeping their promises in the last few years. We did an...

Jul 2021
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Director

athenaCommunicator is a good patient portal. We have good, automatic communication and notification...

Jul 2021
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Director

We struggle a bit with athenaCommunicator's ability to meet all of our needs. There are a couple of...

Jul 2021
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Director

The portal is fabulous. Some of the feedback that we have gotten is that it is sometimes very...

Jul 2021
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VP/Other Executive

athenaCommunicator is very easy for patients to use, and it is excellent for going through and...

Jul 2021
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VP/Other Executive

athena is definitely proactive. They do a great job of letting us know about new products, and...

Jul 2021
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Director

athenahealth has incorporated a lot of things into the price, and what we are going to be charged is...

Jul 2021
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CEO/President

From a peer perspective, we are all on the same forums to try to make our lives easier as things...

Jul 2021
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CEO/President

In terms of supporting us, reaching out, and making sure that we are doing well, athenahealth is...

Jul 2021
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CEO/President

athenaCommunicator is a bit too clunky when we have to log in unless there is truly an app that the...

Jul 2021
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CEO/President

athenaCommunicator is not very customizable. The system is very locked in. When athenaCommunicator...

Jun 2021
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Director

athenaCommunicator is pretty awful because we cannot use it like we think we can. athena queues up...

Jun 2021
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Director

I would not get athenaCommunicator again. There are way better solutions on the market that can stay...

Jun 2021
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Director

I really like that patients can access things in the patient portal. They communicate with us easily...

Jun 2021
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Director

The one thing I wish we could add to athenaCommunicator would be the ability of patients to add or...

Jun 2021
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Director

With athenaCommunicator, people can pay their bills, look up their lab results, and download their...

Jun 2021
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Director

The CARES Act is going to force the hand of all EMR vendors. On the patient side, there is a...

Jun 2021
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