athenaCommunicator Comments

 

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Commentary Summary

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User Commentary

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VP/Other Executive

Technology

The vendor was behind on supporting us during the COVID-19 crisis. They were a week or two behind...

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

I would like to see the vendor improve the performance metrics and understand the value-based...

Aug 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

athenaCommunicator is a pretty good patient portal. We have a high adoption of the portal. A large...

Jul 2020
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VP/Other Executive

Technology

athenaCommunicator needs a little bit of a tune-up, and we have been talking with athenahealth about...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

An important piece of patient engagement is outbound calling and communication. We do use...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I am not sure how proactive athenahealth's service is. In terms of executive involvement, we are...

Jul 2020
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Director

Future Outlook

athenaCommunicator is part of our long-term plans. We aren't going anywhere. We have too much...

Jul 2020
 Helpful

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Director

Other Observations & Comments

athenahealth doesn't really do the training for the system. Our users are trained by people on-site.

Jul 2020
 Helpful

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Director

Functionality and Upgrades

athenaCommunicator is a little confusing to use. I couldn't use the system unless I called one of my...

Jul 2020
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Director

Service and Support

The vendor did a lot of work to help us during the COVID-19 crisis, but we ended up not using a lot...

Jun 2020
 Helpful

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Director

Other Observations & Comments

I don’t think anyone can say that any vendor keeps all promises. That is a very black-and-white...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn’t charge for anything extra at all. They are very straightforward. They definitely...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We are very impressed with athena. We enjoy our partnership with them. We wouldn’t be interested in...

Jun 2020
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CEO/President

ROI / Cost (care and feeding)

athenaCommunicator helps us meet meaningful use and MIPS quality standards because we can send...

Jun 2020
 Helpful

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CEO/President

Functionality and Upgrades

I would buy the system again. I have recommended it to a number of my peers over the years when I...

Jun 2020
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CEO/President

Functionality and Upgrades

When we are the ones responsible for paying for everything, we have to make sure we collect...

May 2020
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CEO/President

ROI / Cost (care and feeding)

The vendor is not one for nickel-and-diming. When we get our updates, we don’t have to pay anything...

May 2020
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CEO/President

Technology

athenaCommunicator has continued to improve since athena has been taking requests or suggestions...

May 2020
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CEO/President

Functionality and Upgrades

The solution is extremely easy to use. It isn't something out of a horror story; that is what I hear...

May 2020
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CEO/President

Service and Support

The vendor has helped us send out campaigns concerning office protocol and office visits for...

May 2020
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VP/Other Executive

Functionality and Upgrades

On the practice side, we used athenaCommunicator to do most of our patient engagement. It is...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

athenaCommunicator needs a better configuration engine and more mobile optimization. It also needs...

May 2020
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Physician

ROI / Cost (care and feeding)

athenaCommunicator is a really nice tool and should be part of anybody’s system. We haggled with...

May 2020
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Physician

Relationship

athena has not quite been keeping every promise they have made, but some things are difficult, such...

May 2020
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Physician

Other Observations & Comments

The best part about athenaCommunicator is the ability to pay the bills online; that ability probably...

May 2020
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Physician

Lessons Learned

This system is really designed for the athena suite. We have had to make interfaces with our EMR to...

May 2020
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Physician

Implementation and Training

With our implementation, there were frequent changes of personnel and responsibilities. There were...

May 2020
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Physician

Implementation and Training

When athena finally does some training, they just drop us, and then we have to go back and find...

May 2020
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Physician

Service and Support

With athenaCollector, we have a contact who is knowledgeable and who we meet with regularly. We...

May 2020
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Physician

Service and Support

We have to approach athena for support, and we may or may not be able to find somebody. When we make...

May 2020
 Helpful

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Manager

Service and Support

Anytime that there is something I need, the vendor is on top of my request. I just follow all the...

May 2020
 Helpful

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Manager

Functionality and Upgrades

One thing about the product that I love is our ability to build campaigns that marry billing data...

May 2020
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Manager

ROI / Cost (care and feeding)

athena doesn't nickel-and-dime us. Another vendor does, but athena doesn't, not by any stretch of...

May 2020
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Manager

Service and Support

Sometimes timelines can get moved around during an implementation, but there are a lot of things...

May 2020
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Manager

Functionality and Upgrades

The solution is easy to use; it is pretty intuitive. I am shocked when people don't know how to use...

May 2020
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Manager

Functionality and Upgrades

I would tell someone looking at athenahealth’s system that being able to interact with the patients...

Apr 2020
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Manager

Functionality and Upgrades

We know people get the communicators because the system works. athenaCommunicator is especially...

Apr 2020
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Manager

Functionality and Upgrades

The negative to athenaCommunicator is that we sometimes don’t have enough choices when we are trying...

Apr 2020
(1)
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Manager

Implementation and Training

For training, there is an abundant archive of information that is available. Our staff members are...

Apr 2020
(1)
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Manager

Relationship

We are very close to athenahealth. We have a very close relationship with the executives and their...

Apr 2020
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Manager

Functionality and Upgrades

The system drives tangible outcomes very well. I am able to drive outcomes with the system's...

Apr 2020
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Director

Interfacing and Integration

We like the development efforts that athenahealth is putting into athenaCommunicator. But the...

Mar 2020
 Helpful

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Director

Service and Support

We have a customer service team with athenahealth, and the team members are really engaged and...

Mar 2020
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Director

Functionality and Upgrades

Our ability to customize some of the specialty workflows is limited, so certain payers have to go...

Mar 2020
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Director

ROI / Cost (care and feeding)

athena does a good job at avoiding charging for every little thing. The executives do a pretty good...

Mar 2020
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Director

Functionality and Upgrades

I like the system’s comprehensiveness. athena does a pretty good job of scrubbing claims, applying...

Mar 2020
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COO

Relationship

I don't see a ton of proactivity from athenahealth. I don't see a whole lot of information coming...

Mar 2020
 Helpful

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COO

Functionality and Upgrades

athenaCommunicator is the red-headed stepchild of athenahealth's suite of products. With...

Mar 2020
 Helpful

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Manager

Service and Support

athenahealth's customer service team is garbage. When I call during business hours, I am supposed to...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The implementations aren't that good. athenahealth tends to release updates before they work out all...

Mar 2020
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Manager

Implementation and Training

I would rate the initial and ongoing training low due to the fact that athenahealth leaves the...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We have had a few snags, so my rating for product is in the middle. The ease of use differs...

Mar 2020
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Manager

Service and Support

athenahealth helps with quarterly progress things. We were trying to attract new patients and see...

Mar 2020
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Manager

Other Observations & Comments

athenahealth gets in touch with us. As soon as we make a complaint, they give us an excuse and try...

Mar 2020
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Manager

Other Observations & Comments

I have been at our organization for a while, and during my time here, only one person from...

Mar 2020
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Manager

Future Outlook

athena has improved athenaCommunicator. We can initiate portal cases for patients, and we weren’t...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

athena is pretty cutting edge with athenaCommunicator. athena provides a lot of updates on that, and...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Other systems have much higher learning curves than athenaCommunicator does.

Nov 2019
 Helpful

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Director

Other Observations & Comments

athenahealth could put a little more emphasis on information. There are a lot of manual things we...

Nov 2019
 Helpful

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Director

Sales and Contracting

athenahealth should bring down their rates just a little bit. athenahealth is starting to; they are...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

I like how easily we are able to meet clinical quality measures as well as customize templates. From...

Nov 2019
 Helpful

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Physician

ROI / Cost (care and feeding)

With athena's model, the price is just a percentage of our revenue. In that way, the cost has been...

Nov 2019
 Helpful

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Manager

Implementation and Training

It would be nice if athenahealth had training that wasn't video based. I don't think that their...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

I don't think athenaCommunicator is that strong of a product, but I don't know whether athenahealth...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Several of our KPIs are moving in the right direction, and athenahealth plays a part in that, so we...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Our transactions and interactions with patients through the portal are good. Our portal adoption...

Oct 2019
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Physician

Other Observations & Comments

Some of our people call the athenahealth toll-free number, and their account manager has to figure...

Oct 2019
(1)
 Helpful

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Physician

Other Observations & Comments

Our relationship with athenahealth has changed. I have been with them long enough that I remember...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don't like anything about athenaCommunicator. The user interface is horrible. Understanding how to...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is not user friendly. The patient portal alerts patients about urgent messages through...

Oct 2019
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Physician

Service and Support

athenahealth could improve their response time when we have a problem. When we want changes made or...

Oct 2019
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Physician

Service and Support

We have an account executive, and that person has been very good, but that person doesn’t deal with...

Oct 2019
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Physician

Functionality and Upgrades

We haven’t had any issues with the system. We can’t push as much to the portal as we would like. We...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

athenaCommunicator is tied very well to both the demographic scheduling side of things and the...

Oct 2019
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Manager

Functionality and Upgrades

The portal is very cumbersome, and it is not very intuitive for patients. As an example, when a...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

athenaCommunicator has the full gamut of population health and automated wellness services....

Oct 2019
 Helpful

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VP/Other Executive

Future Outlook

athenahealth has been going through a rapid transformation since their buyout. They are starting to...

Oct 2019
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VP/Other Executive

Relationship

athena has spent long hours and long days with us on the phone walking us through all of the...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

athenahealth needs to make some improvements to their reporting; there is a lack of reporting. We...

Oct 2019
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Physician

Other Observations & Comments

We wish that athena would limit the number of characters that patients can send to us in the patient...

Oct 2019
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Physician

Functionality and Upgrades

Patients should not be allowed to open old patient portal messages. What happens is a patient sends...

Oct 2019
(1)
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Manager

Functionality and Upgrades

We were somewhat disappointed because we thought the system was going to solve a lot of our...

Oct 2019
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Manager

Functionality and Upgrades

I have seen a few other portals, and those other portals seem easier than athenaCommunicator. Our...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We have had some problems along the way, but we are seeing improvement. We are starting to learn how...

Oct 2019
 Helpful

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CEO/President

Functionality and Upgrades

My end users rarely touch athenaCommunicator. The product is probably the least utilized application...

Aug 2019
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CEO/President

Functionality and Upgrades

The patient portal is a little harder to navigate. For the preregistration, we are actually using...

Aug 2019