athenaCommunicator Commentary
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Coray Tate
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User Commentary

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Manager

Operations

The training for athenaCommunicator was bad. It was so expansive. athenahealth has modules that we...

Apr 2024
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Manager

Product

I like what athenaCommunicator has to offer. It works well the majority of the time. We have issues...

Apr 2024
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COO

Product

I’m not a huge fan of athenaCommunicator. athenahealth has a lot more value assigned to the solution...

Apr 2024
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COO

Product

Anything athenahealth wants us to do within their system is driven through their portal. I'm not a...

Apr 2024
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COO

Relationship, Operations

athenahealth is so diverse with all the different groups and specialties they work with, and they...

Apr 2024
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COO

Product

athenaCommunicator has limited flexibility compared to other platforms in the market. For example,...

Apr 2024
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COO

Relationship

athenahealth is good at keeping us informed of issues, and our customer success manager is fantastic....

Apr 2024
||
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COO

Relationship

Other than our customer success manager, we only hear from people at athenahealth when it is time to...

Apr 2024
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Physician

Product

We have more and more patients using athenaCommunicator. People realize they get a good response...

Mar 2024
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Analyst/Coordinator

Relationship

athenahealth recently created an athenaCommunicator app. Before, the website was kind of clunky. The...

Feb 2024
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Analyst/Coordinator

Loyalty

I like that athenahealth has been throwing a lot of their resources at athenaCommunicator and trying...

Feb 2024
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CEO/President

Loyalty

athenaCommunicator isn’t part of our long-term plans, but that isn't a commitment yet. There are...

Feb 2024
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CEO/President

Operations

athenahealth does not provide enough service for the implementation or go-live training. Years ago,...

Feb 2024
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CEO/President

Relationship

I talk to people on a regular basis, and I have been involved in some of the local market dinners to...

Feb 2024
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CEO/President

Relationship

athenahealth is proactive. They are there for us when we need them. We rarely have a significant...

Feb 2024
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CEO/President

Product

athenaCommunicator is very easy. Everything could be better because nothing is perfect. I have just...

Feb 2024
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CEO/President

Value

We all want to save money where we can, but when I look at line items side by side and see what I...

Feb 2024
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CEO/President

Relationship, Value

With athenahealth, each client gets a really high-level customer success manager who is fabulous....

Feb 2024
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Director

Product

athenaCommunicator’s patient portal isn't always user friendly. It can be hard for some patients to...

Feb 2024
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Director

Culture, Relationship

athenahealth sets their expectations very low, so technically, they meet expectations, but they are...

Feb 2024
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Physician

Culture, Value

athenahealth is trying to move into a model where they charge for any additional thing that they...

Feb 2024
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Physician

Relationship, Operations

athenahealth is pretty good at communicating about upgrades, and the upgrades are pretty smooth most...

Feb 2024
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Physician

Relationship, Operations

athenahealth needs better training for their support staff. Our experience is very hit or miss when...

Feb 2024
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CEO/President

Product

athenahealth's patient scheduling is not quite up to snuff. Some things about the portal are...

Jan 2024
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CEO/President

Relationship

athena's support is a little unsatisfactory. When things don't go right, I reach out to athena, and...

Jan 2024
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CEO/President

Product

I like that I can set up reminders for patients. If I see somebody and need them back in six months,...

Jan 2024
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CEO/President

Product

One thing I would change about the product is the reliability of the online scheduling. It needs to...

Jan 2024
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CEO/President

Product

The product needs to be better in terms of the patient communication. athena needs to make it easier...

Jan 2024
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CEO/President

Culture, Value

The vendor hasn't nickel-and-dimed us. We mostly pay a percentage commission or whatever, and pretty...

Jan 2024
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Manager

Relationship, Operations

athenahealth has kept their promises, but I don't think that their people are very well trained....

Dec 2023
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Manager

Operations

We don't get a lot of education for athenaCommunicator. The vendor's training is okay. We should...

Dec 2023
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Manager

Operations, Product

The system is pretty updated, and when the vendor releases a new update, they also release videos on...

Dec 2023
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Manager

Relationship

I don't know whether athenahealth's people are empowered. Most of them don't take things to a higher...

Dec 2023
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COO

Relationship

Things have been so bad on athenaCommunicator that we have gotten our service manager, who has been...

Nov 2023
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Manager

Relationship

We recently had an issue and needed to get some additional teams in place. One downside with...

Nov 2023
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Analyst/Coordinator

Relationship, Product

Some of our patients are not as tech savvy as others and have navigation issues with...

Nov 2023
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Analyst/Coordinator

Product

athenaCommunicator has never changed, but it works fine and has good functionality. I don't have any...

Nov 2023
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Analyst/Coordinator

Relationship

Support is one of the biggest areas athenahealth could improve on. Sometimes, we get an agent who...

Nov 2023
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Analyst/Coordinator

Relationship, Operations

athenahealth has added an online chat feature that connects us one-on-one with somebody quicker than...

Nov 2023
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Analyst/Coordinator

Product

One thing that the vendor could improve in athenaCommunicator is the ability to refine our list for...

Nov 2023
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Manager

Relationship, Product

I get a lot of questions from patients regarding their portal access. While they get their reminder...

Nov 2023
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Manager

Product

There haven't been many changes. The product functionality meets our needs, but there will always be...

Nov 2023
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Director

Loyalty, Product

In all fairness, athenahealth is trying to do more with athenaCommunicator, but we may have to come...

Oct 2023
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Director

Product

The vendor doesn’t do a whole lot with athenaCommunicator as far as upgrades go; it is just an...

Oct 2023
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Director

Product

athenaCommunicator doesn’t integrate with our other systems, and it doesn’t integrate with other...

Oct 2023
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Director

Product

We use athenaCommunicator to do automated reminder calls, ticklers, and call campaigns, and those...

Oct 2023
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Director

Relationship

athenahealth underpromises and overdelivers, so they are careful not to make a lot of promises.

Oct 2023
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CIO

Loyalty, Product

athenaCommunicator has a pretty robust functionality, but some of its newer functionality is not...

Oct 2023
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CIO

Culture, Relationship

The vendor is always telling us when we are going to be in trouble. They have a very good website,...

Oct 2023
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Manager

Culture, Loyalty

The integration we have had with athenahealth has been pretty good, but it has also been a little...

Oct 2023
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Manager

Culture, Relationship, Product

There is a lot of communication with patients on my side of the house with things like self-pay....

Oct 2023
||
(0)
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Manager

Relationship, Product

athenaCommunicator is all right. The vendor did some updates lately that are really bizarre. They...

Oct 2023
||
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Manager

Relationship

The executive involvement has changed a lot actually. We have regular schmoozing meetings with the...

Oct 2023
||
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Manager

Operations

Implementations and upgrades are things that athenahealth does very well. That is really an area of...

Oct 2023
||
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Manager

Product

athenahealth is about 80% where they need to be in terms of making the portal fabulous for patients....

Oct 2023
||
(0)
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Manager

Product

athenaCommunicator is not user friendly or well developed. We have long been asking athenahealth for...

Oct 2023
||
(0)
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Manager

Product

athenaCommunicator is easy for our patients to use. In the portal, patients receive messages, like...

Oct 2023
||
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Director

Culture, Value

athenahealth avoids charging for every little thing. The fee structure is all encompassing and very...

Sep 2023
||
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Director

Loyalty, Product

athenaCommunicator could be improved by being more user friendly from a patient standpoint. We work...

Sep 2023
||
(0)
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Director

Product

athenaCommunicator meets the majority of our patients' needs. We do have some demographics that...

Sep 2023
||
(0)
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COO

Product

I like that we can customize things on our end with the product. If we want to send out a campaign...

Sep 2023
||
(0)
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Manager

Loyalty

There are some things that athenaCommunicator just can't do. No one is perfect, but we are working...

Sep 2023
||
(0)
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Manager

Relationship

So far, athenahealth has kept all the promises they have made. That is pretty good. And I like that...

Sep 2023
||
(0)
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Manager

Product

We can send mass messages out with athenaCommunicator very easily. We also use athenaCommuncator for...

Sep 2023
||
(0)
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Manager

Product, Value

We have over 60% of our patients signed up to use athenaCommunicator. Patients can send us messages...

Sep 2023
||
(0)
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Manager

Relationship

athenahealth has customer service people we can reach out to during upgrades. I like that there is...

Sep 2023
||
(0)
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Manager

Operations

athenahealth assigned us a manager who we meet with regularly. The vendor's training is really good....

Sep 2023
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(0)
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Manager

Relationship, Operations

We gave the vendor feedback on some things, and they let us know that they had taken our feedback...

Sep 2023
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(0)
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Director

Loyalty, Product

I wish the portal had more options. I haven't really been able to use the portal for new patients as...

Sep 2023
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(0)
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CEO/President

Loyalty, Product

If I could unbundle athenaCommunicator from my other athenahealth products and buy something else, I...

Aug 2023
||
(0)
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CEO/President

Product

Ease of use is where athenahealth is not good. athenaCommunicator’s patient intake and...

Aug 2023
||
(0)
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CEO/President

Culture, Value

athenahealth has started to charge for all sorts of add-ons. Previously, with athenaOne, we got...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship, Product

athenahealth understands that patient communication with doctors and clinics is constantly evolving,...

Jul 2023
||
(0)
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Manager

Loyalty

athenaCommunicator makes it easier for patients to schedule appointments and check in online. We are...

Jul 2023
||
(0)
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Manager

Relationship, Product

We have a voice. We are heard, and athenahealth develops a lot of features through feedback from...

Jul 2023
||
(0)
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Manager

Relationship

athenahealth does security updates and nonservice updates on a regular basis, and then they do a...

Jul 2023
||
(0)
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Physician

Relationship, Product

There have been some recommended updates with athenaCommunicator that the vendor has promised to...

Jul 2023
||
(0)
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Physician

Product

athenaCommunicator does a really good job of having a patient list of things that need to be done....

Jul 2023
||
(0)
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Physician

Product

As soon as we log in to athenaCommunicator, it tells us all the things going on.

Jul 2023
||
(0)
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Director

Product

It is nice that we can use the product to do mass communication with patients. Occasionally, we...

Jul 2023
||
(0)
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Director

Relationship

Sometimes athenahealth will hold claims that should not be held. We had a situation where we knew a...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Sometimes athenaCommunicator is difficult for patients to understand, but athenahealth is working on...

Jul 2023
||
(0)
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Director

Relationship

It seems like the tier-one support people are there to wrap up calls as soon as possible instead of...

Jun 2023
||
(0)
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Director

Product

I like the new functionalities that athenahealth has put out, especially with the integration into...

Jun 2023
||
(0)
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Director

Product

We are getting a lot of spoof and phishing attacks. It would help if there were some way to...

Jun 2023
||
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Manager

Operations

athenahealth has recently been redoing their training. They are constantly working to update that by...

Jun 2023
||
(0)
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Director

Relationship

When I have issues with the product, I reach out to the support team, and they always get back to me...

Jun 2023
||
(0)
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Director

Product

One way athenahealth could improve the patient portal is by allowing two-way communication via text...

Jun 2023
||
(0)
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COO

Relationship

athenahealth said they were going to address the omissions in the reporting capabilities, but they...

May 2023
||
(0)
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COO

Product

athenaCommunicator is good. It is flat-out simple, intuitive, and easy to use. The product is built...

May 2023
||
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CEO/President

Product

Getting or sending information to the patient about their pending future or anything that is...

May 2023
||
(0)
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CEO/President

Product

The ease of use of athenaCommunicator for a patient depends on the patient’s literacy and level of...

May 2023
||
(0)
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CEO/President

Product

It is hard to measure whether athenaCommunicator has been successful. I have never tried to run a...

May 2023
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(0)
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COO

Product

When we moved our departments around, we were able to update our department information, but many...

May 2023
||
(0)
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COO

Relationship

The executive involvement from athenahealth is abysmal. We have a customer success manager, and...

May 2023
||
(0)
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Physician

Product

The patient portal is very easy to use. The product is good because it helps with any kind of...

May 2023
||
(0)
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Physician

Product

The patients love athenaCommunicator. The patients upload files to the system, and from there, we...

May 2023
||
(0)
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Physician

Relationship

athenahealth is pretty cooperative. If I complain about something, the vendor quickly takes care of...

May 2023
||
(0)
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Physician

Product

We have patients all the time who get put into the wrong box in the system. Our older patients hate...

May 2023
||
(0)
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Physician

Product

athenaCommunicator's interoperability with Epic's systems needs help. Our state health exchange also...

May 2023
||
(0)
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Manager

Product, Value

athenaCommunicator is an easy-to-use, helpful portion of what the vendor has to offer. It is so...

May 2023
||
(0)
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Manager

Relationship

Our customer service managers from athenahealth have been good. They are very knowledgeable and...

May 2023
||
(0)
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Manager

Relationship, Product

I don't see a lot of proactive work going on with releases around athenaCommunicator.

May 2023
||
(0)
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COO

Product, Value

athenaCommunicator was never important until the COVID-19 pandemic. Before the pandemic, our cell...

May 2023
||
(0)
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COO

Product

athenaCommunicator is okay, but it is clunky. It does everything we need to do, but it isn’t...

May 2023
||
(0)
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COO

Relationship

athenahealth uses the word "partner" more than any other vendor we work with. I don't use that word...

May 2023
||
(0)
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COO

Operations

The initial training was not great, but the ongoing training is much better. For our onboarding, we...

May 2023
||
(0)
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COO

Relationship, Product

athenaCommunicator does not meet our needs. Sometimes we send out a newsletter about what is...

May 2023
||
(0)
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COO

Loyalty

Our satisfaction next year will be the same or maybe worse. Whoever we end up with for intake...

May 2023
||
(0)
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Manager

Product

athenahealth could add more functionality to what we can do with the communications. Specifically, I...

Apr 2023
||
(0)
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Manager

Product

athenaCommunicator makes it easy to communicate with our patients either via text, phone call, or...

Apr 2023
||
(0)
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Physician

Product

The portal is very easy to use. I use it to send all my communications to patients. It is very...

Apr 2023
||
(0)
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Physician

Product, Product

There are some communication tools that have been built into the system, such as messaging our...

Apr 2023
||
(0)
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Physician

Relationship, Relationship

We have a success manager from athenahealth who has been assigned to us, and they reach out to us...

Apr 2023
||
(0)
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Physician

Product, Product

During the pandemic, it was nice to have the option to use the system to write updates that would...

Apr 2023
||
(0)
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Physician

Product, Product

The system's portal is a little ugly and clunky. I don't like it compared to the other portals that...

Apr 2023
||
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