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User Commentary
Operations
It is almost unfair to rate my satisfaction with athenahealth’s training where I did because...
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Product
athenaCommunicator lags behind athenahealthCollector and athenaClinicals. I know the vendor has been...
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Relationship, Product
During athenahealth’s updates, we usually find something has broken. So, while the vendor is...
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Relationship
With athenahealth’s support, a lot of times we get tier-one answers on our first go around, and then...
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Product
There are limitations on our side as to what we can use athenaCommunicator for. There are...
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Product
It is not intuitive where information is located in athenaCommunicator. The patient has to know...
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Loyalty, Value
With athenahealth’s reputation and the length of time that they have been involved in healthcare, I...
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Operations
athenaCommunicator was difficult to understand in the training because it seemed like it was still...
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Product
We expected more from athenaCommunicator, and we were told that it had more abilities for direct...
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Product
athenahealth was quick to adapt to things like telehealth. There are other things we still need....
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Product
Multiple generations can use athenaCommunicator. The older population can use athenaCommunicator and...
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Relationship
athenahealth is quite on top of support. We may be on hold for a while, and nobody likes that, but...
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Loyalty, Product
athenahealth recently came out with a new check-in where patients just simply do it on their phones....
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Product
We have health campaigns that we send out to patients with a certain diagnosis, whether it be...
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Product
We are able to integrate athenaCommunicator with third parties for booking appointments outside the...
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Product
I like the audit history we can see with athenaCommunicator. We can see when a patient was...
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Product
A lot of older folks appreciate reminders, especially a phone call. athenaCommunicator is very...
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Relationship
I am really happy with the CSM we have now. The person we have now is proactive on things and keeps...
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Loyalty
The eventual goal is to have our outpatient and inpatient health systems in the same system. From a...
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Product
athenaCommunicator has a super easy portal with straightforward communication. It meets the minimum...
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Product
We have never had any outages or reliability or stability issues with any of athenaCommunicator's...
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Culture, Relationship
athenahealth sends constant emails about when their new releases are coming out. They do a very good...
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Loyalty, Product
athenaCommunicator isn't good. That is why we use a third-party system to do our patient rotation....
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Product
athenaCommunicator has some weird little glitches. Every once in a while, a patient will log into...
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Relationship
I don't think athenahealth is very proactive. I think they are actually pretty reactive. They will...
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Culture, Loyalty, Product
The system works pretty well even though we only use it in a limited way, so I would have no problem...
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Operations, Product
athenahealth has just not spent much time developing athenaCommunicator. It is unpleasant. It is...
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Product
I would tell others looking at athenaCommunicator that it is clunky and ugly. I can send out...
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Product
athenaCommunicator is pretty clunky. There are a lot of steps, and it could just be smoother. There...
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Product, Value
The app has made things much simpler for our patients when they use athenaCommunicator.
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Relationship
We have a specific athenahealth representative who is very useful, but athenahealth's first line of...
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Relationship
athenahealth is pretty good. They are very communicative. Our representative can put us in...
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Product
As a patient portal, athenaCommunicator has some limited features. Some patients struggle with the...
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Product
When I think about a patient portal, I think about an app, website, and everything else....
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Operations
We feel like we have invested in the best platform. There are certain areas and workflows that could...
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Product, Value
When it comes to the system's ease of use for patients, I haven't heard too many complaints from my...
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Operations
athenahealth mostly relies on us to give the new providers ongoing training, and it is a little bit...
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Product
I can’t say athenaCommunicator is user friendly for the patients because those who are...
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Product
I think the biggest strengths of athenaCommunicator are that it communicates with the patients and...
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Relationship, Operations, Product
When athenahealth rolls out new versions of things, they try to put out notes in advance so that...
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Relationship
athenahealth will send out letters from their president or VP about grand, big plans that they have....
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Product
A substantial portion of my patients can't figure out how to log into athenaCommunicator. I end up...
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Loyalty, Value
I would knock athenaCommunicator down for product integration. athenaCommunicator needs some work in...
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Product
We get complaints from our patients that they are receiving too many reminders and that the...
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Product
athenaCommunicator is the arm that contacts patients to remind them about appointments, and we have...
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Operations
athenahealth does very well with training. They have great classes and updates if we have time to...
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Product
I would love to initiate things with athenaCommunicator as opposed to just waiting for patients to...
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Product, Value
The system makes it easy to access summaries after a patient visit. It also makes it easy for...
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Operations
athenahealth could improve their implementation by having a more effective project team and building...
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Product
With athenahealth, I have a good scheduling system and patient survey system. We are just starting...
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Operations
We hear constant complaints from our superusers that they weren't trained on something and...
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Product
For patients, the ease of use of athenaCommunicator is good. It gives patients the ability to...
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Culture, Product
athenaCommunicator pretty much works as promoted. Whether it works the way I want is a different...
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Product
I would like athenahealth to have an improved patient portal that we can customize. We are so...
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Relationship
I would like more support with athenahealth’s patient portal, such as having a help desk. The vendor...
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Relationship
athenahealth's support is really good in certain areas, such as MIPS. Our success manager is really...
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Product
The communication alerts that patients get in athenaCommunicator don't tell them where to go or what...
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Operations
The training for athenaCommunicator was bad. It was so expansive. athenahealth has modules that we...
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Product
I like what athenaCommunicator has to offer. It works well the majority of the time. We have issues...
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Product
I’m not a huge fan of athenaCommunicator. athenahealth has a lot more value assigned to the solution...
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Product
Anything athenahealth wants us to do within their system is driven through their portal. I'm not a...
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Relationship, Operations
athenahealth is so diverse with all the different groups and specialties they work with, and they...
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Product
athenaCommunicator has limited flexibility compared to other platforms in the market. For example,...
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Relationship
athenahealth is good at keeping us informed of issues, and our customer success manager is fantastic....
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Relationship
Other than our customer success manager, we only hear from people at athenahealth when it is time to...
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Product
We have more and more patients using athenaCommunicator. People realize they get a good response...
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Relationship
athenahealth recently created an athenaCommunicator app. Before, the website was kind of clunky. The...
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Loyalty
I like that athenahealth has been throwing a lot of their resources at athenaCommunicator and trying...
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Loyalty
athenaCommunicator isn’t part of our long-term plans, but that isn't a commitment yet. There are...
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Operations
athenahealth does not provide enough service for the implementation or go-live training. Years ago,...
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Relationship
I talk to people on a regular basis, and I have been involved in some of the local market dinners to...
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Relationship
athenahealth is proactive. They are there for us when we need them. We rarely have a significant...
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Product
athenaCommunicator is very easy. Everything could be better because nothing is perfect. I have just...
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Value
We all want to save money where we can, but when I look at line items side by side and see what I...
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Relationship, Value
With athenahealth, each client gets a really high-level customer success manager who is fabulous....
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Product
athenaCommunicator’s patient portal isn't always user friendly. It can be hard for some patients to...
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Culture, Relationship
athenahealth sets their expectations very low, so technically, they meet expectations, but they are...
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Culture, Value
athenahealth is trying to move into a model where they charge for any additional thing that they...
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Relationship, Operations
athenahealth is pretty good at communicating about upgrades, and the upgrades are pretty smooth most...
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Relationship, Operations
athenahealth needs better training for their support staff. Our experience is very hit or miss when...
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Product
athenahealth's patient scheduling is not quite up to snuff. Some things about the portal are...
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Relationship
athena's support is a little unsatisfactory. When things don't go right, I reach out to athena, and...
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Product
I like that I can set up reminders for patients. If I see somebody and need them back in six months,...
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Product
One thing I would change about the product is the reliability of the online scheduling. It needs to...
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Product
The product needs to be better in terms of the patient communication. athena needs to make it easier...
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Culture, Value
The vendor hasn't nickel-and-dimed us. We mostly pay a percentage commission or whatever, and pretty...
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Relationship, Operations
athenahealth has kept their promises, but I don't think that their people are very well trained....
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Operations
We don't get a lot of education for athenaCommunicator. The vendor's training is okay. We should...
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Operations, Product
The system is pretty updated, and when the vendor releases a new update, they also release videos on...
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Relationship
I don't know whether athenahealth's people are empowered. Most of them don't take things to a higher...
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Relationship
Things have been so bad on athenaCommunicator that we have gotten our service manager, who has been...
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Relationship
We recently had an issue and needed to get some additional teams in place. One downside with...
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Relationship, Product
Some of our patients are not as tech savvy as others and have navigation issues with...
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Product
athenaCommunicator has never changed, but it works fine and has good functionality. I don't have any...
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Relationship
Support is one of the biggest areas athenahealth could improve on. Sometimes, we get an agent who...
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Relationship, Operations
athenahealth has added an online chat feature that connects us one-on-one with somebody quicker than...
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Product
One thing that the vendor could improve in athenaCommunicator is the ability to refine our list for...
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Relationship, Product
I get a lot of questions from patients regarding their portal access. While they get their reminder...
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Product
There haven't been many changes. The product functionality meets our needs, but there will always be...
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