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athenaCommunicator Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Director

Loyalty, Relationship

We have been able to reach athenahealth leadership, and we are part of a group that meets...

Feb 2025
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Director

Product

The patients definitely get all of their notifications. The patients who are really good with the...

Feb 2025
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Director

Product

My satisfaction with the ease of use for patients is where it is because the vast majority of our...

Feb 2025
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VP/Other Executive

Product, Value

athenahealth is making way, and they have a decent portal. They don't have all the previsit...

Feb 2025
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VP/Other Executive

Relationship, Product

We find the outages in the solution before athenahealth does. I don't get a lot of communication...

Feb 2025
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VP/Other Executive

Product

athenaCommunicator is sorely lacking things like kiosk mode or anything that would help a patient...

Feb 2025
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VP/Other Executive

Operations

athenahealth's onboarding implementation teams are fantastic. Once we moved away from that team to a...

Feb 2025
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Physician

Product, Value

athenaCommunicator is pretty easy to use. It is a proactive tool, and now we can send patients...

Feb 2025
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Physician

Operations

I have had a lot of staff go through athenahealth’s training recently, and some of the training is...

Feb 2025
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Analyst/Coordinator

Product

I don't know of anything that athenaCommunicator is not doing that we need right now. I like that we...

Feb 2025
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Analyst/Coordinator

Relationship, Product

The only and biggest drawback with athenaCommunicator is the lack of support for the patients. I...

Feb 2025
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Manager

Relationship

We have worked through questions and challenges that we have had up to this point with...

Feb 2025
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Manager

Product

athenaCommunicator isn't hard at all for patients. I can generate group texts or emails to our...

Feb 2025
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Manager

Loyalty, Relationship

One of the features that I love about athenaCommunicator is that if we have something we want, we...

Feb 2025
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Manager

Relationship, Operations

We can go online and do training classes for athenaCommunicator. athenahealth has several webinars...

Feb 2025
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VP/Other Executive

Value

To get a perfect rating for ease of use, athenaCommunicator could have some incremental product...

Nov 2024
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VP/Other Executive

Loyalty, Product

We use multiple other products from athenahealth. athenaCommunicator is essentially their portal and...

Nov 2024
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VP/Other Executive

Relationship, Value

athenahealth treats us fairly, and we get our money's worth. athenahealth does a good job overall...

Nov 2024
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CEO/President

Loyalty, Operations, Product

A lot of the time, upgrades will change things, or there will be bugs, but that happens a lot with...

Nov 2024
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CEO/President

Loyalty, Product

I don't have anything to compare athenaCommunicator to, but I don't have any issues. The vendor has...

Nov 2024
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CEO/President

Product

The system overall is very user friendly, but it definitely caters to typical clinics, not...

Nov 2024
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CEO/President

Operations

It is almost unfair to rate my satisfaction with athenahealth’s training where I did because...

Oct 2024
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CEO/President

Product

athenaCommunicator lags behind athenahealthCollector and athenaClinicals. I know the vendor has been...

Oct 2024
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Director

Relationship, Product

During athenahealth’s updates, we usually find something has broken. So, while the vendor is...

Oct 2024
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Director

Relationship

With athenahealth’s support, a lot of times we get tier-one answers on our first go around, and then...

Oct 2024
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Director

Product

There are limitations on our side as to what we can use athenaCommunicator for. There are...

Oct 2024
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COO

Product

It is not intuitive where information is located in athenaCommunicator. The patient has to know...

Oct 2024
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COO

Loyalty, Value

With athenahealth’s reputation and the length of time that they have been involved in healthcare, I...

Oct 2024
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COO

Operations

athenaCommunicator was difficult to understand in the training because it seemed like it was still...

Oct 2024
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COO

Product

We expected more from athenaCommunicator, and we were told that it had more abilities for direct...

Oct 2024
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Manager

Product

athenahealth was quick to adapt to things like telehealth. There are other things we still need....

Oct 2024
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Manager

Product

Multiple generations can use athenaCommunicator. The older population can use athenaCommunicator and...

Oct 2024
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Manager

Relationship

athenahealth is quite on top of support. We may be on hold for a while, and nobody likes that, but...

Oct 2024
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Manager

Loyalty, Product

athenahealth recently came out with a new check-in where patients just simply do it on their phones....

Oct 2024
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Analyst/Coordinator

Product

We have health campaigns that we send out to patients with a certain diagnosis, whether it be...

Oct 2024
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Analyst/Coordinator

Product

We are able to integrate athenaCommunicator with third parties for booking appointments outside the...

Oct 2024
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Analyst/Coordinator

Product

I like the audit history we can see with athenaCommunicator. We can see when a patient was...

Oct 2024
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Analyst/Coordinator

Product

A lot of older folks appreciate reminders, especially a phone call. athenaCommunicator is very...

Oct 2024
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Analyst/Coordinator

Relationship

I am really happy with the CSM we have now. The person we have now is proactive on things and keeps...

Oct 2024
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Analyst/Coordinator

Loyalty

The eventual goal is to have our outpatient and inpatient health systems in the same system. From a...

Oct 2024
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VP/Other Executive

Product

athenaCommunicator has a super easy portal with straightforward communication. It meets the minimum...

Sep 2024
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CEO/President

Product

We have never had any outages or reliability or stability issues with any of athenaCommunicator's...

Sep 2024
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CEO/President

Culture, Relationship

athenahealth sends constant emails about when their new releases are coming out. They do a very good...

Sep 2024
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CEO/President

Loyalty, Product

athenaCommunicator isn't good. That is why we use a third-party system to do our patient rotation....

Sep 2024
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Analyst/Coordinator

Product

athenaCommunicator has some weird little glitches. Every once in a while, a patient will log into...

Sep 2024
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Analyst/Coordinator

Relationship

I don't think athenahealth is very proactive. I think they are actually pretty reactive. They will...

Sep 2024
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(0)
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Analyst/Coordinator

Culture, Loyalty, Product

The system works pretty well even though we only use it in a limited way, so I would have no problem...

Sep 2024
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(0)
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Manager

Operations, Product

athenahealth has just not spent much time developing athenaCommunicator. It is unpleasant. It is...

Sep 2024
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Manager

Product

I would tell others looking at athenaCommunicator that it is clunky and ugly. I can send out...

Sep 2024
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(0)
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Manager

Product

athenaCommunicator is pretty clunky. There are a lot of steps, and it could just be smoother. There...

Sep 2024
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(0)
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Manager

Product, Value

The app has made things much simpler for our patients when they use athenaCommunicator.

Aug 2024
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Director

Relationship

We have a specific athenahealth representative who is very useful, but athenahealth's first line of...

Aug 2024
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(0)
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Director

Relationship

athenahealth is pretty good. They are very communicative. Our representative can put us in...

Aug 2024
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(0)
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Director

Product

As a patient portal, athenaCommunicator has some limited features. Some patients struggle with the...

Aug 2024
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(0)
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VP/Other Executive

Product

When I think about a patient portal, I think about an app, website, and everything else....

Jul 2024
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(0)
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Director

Operations

We feel like we have invested in the best platform. There are certain areas and workflows that could...

Jul 2024
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(0)
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Director

Product, Value

When it comes to the system's ease of use for patients, I haven't heard too many complaints from my...

Jul 2024
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(0)
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CEO/President

Operations

athenahealth mostly relies on us to give the new providers ongoing training, and it is a little bit...

Jul 2024
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(0)
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Manager

Product

I can’t say athenaCommunicator is user friendly for the patients because those who are...

Jul 2024
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(0)
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Manager

Product

I think the biggest strengths of athenaCommunicator are that it communicates with the patients and...

Jul 2024
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(0)
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Physician

Relationship, Operations, Product

When athenahealth rolls out new versions of things, they try to put out notes in advance so that...

Jun 2024
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(0)
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Physician

Relationship

athenahealth will send out letters from their president or VP about grand, big plans that they have....

Jun 2024
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(0)
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Physician

Product

A substantial portion of my patients can't figure out how to log into athenaCommunicator. I end up...

Jun 2024
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(0)
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Manager

Loyalty, Value

I would knock athenaCommunicator down for product integration. athenaCommunicator needs some work in...

Jun 2024
||
(0)
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Manager

Product

We get complaints from our patients that they are receiving too many reminders and that the...

May 2024
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(0)
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Manager

Product

athenaCommunicator is the arm that contacts patients to remind them about appointments, and we have...

May 2024
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(0)
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Manager

Operations

athenahealth does very well with training. They have great classes and updates if we have time to...

May 2024
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(0)
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CEO/President

Product

I would love to initiate things with athenaCommunicator as opposed to just waiting for patients to...

May 2024
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(0)
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Manager

Product, Value

The system makes it easy to access summaries after a patient visit. It also makes it easy for...

May 2024
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(0)
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