athenaCommunicator Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
athenaCommunicator works really well with all of our other vendors' solutions.
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Loyalty, Relationship
We have been able to reach athenahealth leadership, and we are part of a group that meets...
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Product
The patients definitely get all of their notifications. The patients who are really good with the...
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Product
My satisfaction with the ease of use for patients is where it is because the vast majority of our...
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Product, Value
athenahealth is making way, and they have a decent portal. They don't have all the previsit...
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Relationship, Product
We find the outages in the solution before athenahealth does. I don't get a lot of communication...
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Product
athenaCommunicator is sorely lacking things like kiosk mode or anything that would help a patient...
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Operations
athenahealth's onboarding implementation teams are fantastic. Once we moved away from that team to a...
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Product, Value
athenaCommunicator is pretty easy to use. It is a proactive tool, and now we can send patients...
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Operations
I have had a lot of staff go through athenahealth’s training recently, and some of the training is...
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Product
I don't know of anything that athenaCommunicator is not doing that we need right now. I like that we...
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Relationship, Product
The only and biggest drawback with athenaCommunicator is the lack of support for the patients. I...
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Relationship
We have worked through questions and challenges that we have had up to this point with...
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Product
athenaCommunicator isn't hard at all for patients. I can generate group texts or emails to our...
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Loyalty, Relationship
One of the features that I love about athenaCommunicator is that if we have something we want, we...
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Relationship, Operations
We can go online and do training classes for athenaCommunicator. athenahealth has several webinars...
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