athenaCommunicator Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Relationship
We have been able to reach athenahealth leadership, and we are part of a group that meets...
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Product
The patients definitely get all of their notifications. The patients who are really good with the...
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Product
My satisfaction with the ease of use for patients is where it is because the vast majority of our...
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Product, Value
athenahealth is making way, and they have a decent portal. They don't have all the previsit...
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Relationship, Product
We find the outages in the solution before athenahealth does. I don't get a lot of communication...
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Product
athenaCommunicator is sorely lacking things like kiosk mode or anything that would help a patient...
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Operations
athenahealth's onboarding implementation teams are fantastic. Once we moved away from that team to a...
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Product, Value
athenaCommunicator is pretty easy to use. It is a proactive tool, and now we can send patients...
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Operations
I have had a lot of staff go through athenahealth’s training recently, and some of the training is...
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Product
I don't know of anything that athenaCommunicator is not doing that we need right now. I like that we...
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Relationship, Product
The only and biggest drawback with athenaCommunicator is the lack of support for the patients. I...
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Relationship
We have worked through questions and challenges that we have had up to this point with...
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Product
athenaCommunicator isn't hard at all for patients. I can generate group texts or emails to our...
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Loyalty, Relationship
One of the features that I love about athenaCommunicator is that if we have something we want, we...
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Relationship, Operations
We can go online and do training classes for athenaCommunicator. athenahealth has several webinars...
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Value
To get a perfect rating for ease of use, athenaCommunicator could have some incremental product...
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Loyalty, Product
We use multiple other products from athenahealth. athenaCommunicator is essentially their portal and...
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Relationship, Value
athenahealth treats us fairly, and we get our money's worth. athenahealth does a good job overall...
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Loyalty, Operations, Product
A lot of the time, upgrades will change things, or there will be bugs, but that happens a lot with...
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Loyalty, Product
I don't have anything to compare athenaCommunicator to, but I don't have any issues. The vendor has...
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Product
The system overall is very user friendly, but it definitely caters to typical clinics, not...
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Operations
It is almost unfair to rate my satisfaction with athenahealth’s training where I did because...
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Product
athenaCommunicator lags behind athenahealthCollector and athenaClinicals. I know the vendor has been...
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Relationship, Product
During athenahealth’s updates, we usually find something has broken. So, while the vendor is...
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Relationship
With athenahealth’s support, a lot of times we get tier-one answers on our first go around, and then...
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Product
There are limitations on our side as to what we can use athenaCommunicator for. There are...
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Product
It is not intuitive where information is located in athenaCommunicator. The patient has to know...
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Loyalty, Value
With athenahealth’s reputation and the length of time that they have been involved in healthcare, I...
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Operations
athenaCommunicator was difficult to understand in the training because it seemed like it was still...
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Product
We expected more from athenaCommunicator, and we were told that it had more abilities for direct...
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Product
athenahealth was quick to adapt to things like telehealth. There are other things we still need....
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Product
Multiple generations can use athenaCommunicator. The older population can use athenaCommunicator and...
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Relationship
athenahealth is quite on top of support. We may be on hold for a while, and nobody likes that, but...
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Loyalty, Product
athenahealth recently came out with a new check-in where patients just simply do it on their phones....
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Product
We have health campaigns that we send out to patients with a certain diagnosis, whether it be...
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Product
We are able to integrate athenaCommunicator with third parties for booking appointments outside the...
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Product
I like the audit history we can see with athenaCommunicator. We can see when a patient was...
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Product
A lot of older folks appreciate reminders, especially a phone call. athenaCommunicator is very...
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Relationship
I am really happy with the CSM we have now. The person we have now is proactive on things and keeps...
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Loyalty
The eventual goal is to have our outpatient and inpatient health systems in the same system. From a...
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Product
athenaCommunicator has a super easy portal with straightforward communication. It meets the minimum...
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Product
We have never had any outages or reliability or stability issues with any of athenaCommunicator's...
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Culture, Relationship
athenahealth sends constant emails about when their new releases are coming out. They do a very good...
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Loyalty, Product
athenaCommunicator isn't good. That is why we use a third-party system to do our patient rotation....
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Product
athenaCommunicator has some weird little glitches. Every once in a while, a patient will log into...
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Relationship
I don't think athenahealth is very proactive. I think they are actually pretty reactive. They will...
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Culture, Loyalty, Product
The system works pretty well even though we only use it in a limited way, so I would have no problem...
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Operations, Product
athenahealth has just not spent much time developing athenaCommunicator. It is unpleasant. It is...
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Product
I would tell others looking at athenaCommunicator that it is clunky and ugly. I can send out...
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Product
athenaCommunicator is pretty clunky. There are a lot of steps, and it could just be smoother. There...
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Product, Value
The app has made things much simpler for our patients when they use athenaCommunicator.
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Relationship
We have a specific athenahealth representative who is very useful, but athenahealth's first line of...
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Relationship
athenahealth is pretty good. They are very communicative. Our representative can put us in...
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Product
As a patient portal, athenaCommunicator has some limited features. Some patients struggle with the...
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Product
When I think about a patient portal, I think about an app, website, and everything else....
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Operations
We feel like we have invested in the best platform. There are certain areas and workflows that could...
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Product, Value
When it comes to the system's ease of use for patients, I haven't heard too many complaints from my...
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Operations
athenahealth mostly relies on us to give the new providers ongoing training, and it is a little bit...
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