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KLAS Research Director - Adam Cherrington
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Nurse

I like athenaCommunicator. Patients can self-schedule online as much as a practice allows. They can...

Apr 2021
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Nurse

athenaCommunicator doesn't have a good way for patients to upload a copy of their insurance card so...

Apr 2021
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Analyst/Coordinator

athenaCommunicator isn't too bad of a system. I like the solution's patient portal. It is simple and...

Apr 2021
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Manager

Everything in the patient portal works well; the encounters, the ability to refer patients, and the...

Mar 2021
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Physician

Before athenahealth partnered with a third party, the product was wonderful, and patients had no...

Mar 2021
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Physician

We wish the vendor would limit the number of characters that a patient can write in the system...

Mar 2021
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Physician

We have had some little issues with ePrescribing that have been ongoing for months. We have been...

Mar 2021
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Nurse

People have a really hard time navigating athenaCommunicator. It is difficult for people to enroll,...

Mar 2021
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Nurse

I wouldn’t say athenahealth keeps all their promises. When we moved to what they call the CC forms,...

Mar 2021
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Nurse

The implementation for athenaCommunicator was difficult. athenahealth had a different team working...

Mar 2021
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Nurse

athenaCommunicator is awful. The platform is clunky. The flow could be better if there were less...

Mar 2021
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Manager

I can see the system's potential. It will work as promoted, but a lot of the things we were hoping...

Mar 2021
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Manager

The customer success manager the vendor provided us with is proactive. We have had to push to...

Mar 2021
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Manager

Sometimes, we have a language barrier with the vendor's staff members. Our patients aren't always...

Mar 2021
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Manager

athenahealth has put all of their training online, but I don't usually use it. I feel like I already...

Mar 2021
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Manager

athenaCommunicator works well, but I don't think that it is the best option for everybody. We have...

Mar 2021
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Manager

The vendor does what they promise that they will do. athenaCommunicator is easy to use. When we were...

Mar 2021
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CFO

The reason we are moving away is that the vendor doesn't help us support our interoperability and...

Feb 2021
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CFO

athenaCommunicator is stable and reliable. The platform is fairly easy and straightforward to use....

Feb 2021
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Analyst/Coordinator

I have to say that athenahealth's implementation services are very lacking. I would rate the vendor...

Jan 2021
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Analyst/Coordinator

I think athenahealth does well at delivering new technology that meets our needs. The vendor is...

Jan 2021
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COO

We have recommended the products from athenahealth before. I can't think of any promises that the...

Jan 2021
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Manager

athenaCommunicator is pretty powerful. We can reach a lot of patients over text messages or emails....

Jan 2021
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Manager

athenaCommunicator is my least favorite part of athenahealth's suite. The tool is very clunky, and...

Jan 2021
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Physician

Everyone is always on the most current version of the system. The vendor is continually updating the...

Dec 2020
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Physician

As far as patient engagement goes, the vendor keeps their promises, but there are things that the...

Dec 2020
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Physician

The vendor typically avoids charging for every little thing except for things surrounding telehealth....

Dec 2020
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Physician

Going to a new EMR would be a disaster. We have had multiple EMRs, and I can't picture myself rating...

Dec 2020
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Physician

I have someone at the vendor who I can contact at any time if I have questions, and that person is...

Dec 2020
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Director

The system has definitely helped increase our patient visit compliance, decrease our no-show rate,...

Dec 2020
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Director

We use athenaCommunicator for interacting with patients, the patient portal, the campaigns, and...

Dec 2020
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CEO/President

The system seems to be functional and robust. The platform is as strong as any platform in existence...

Dec 2020
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CEO/President

The patient side of the system has a poor user interface, and so does the provider side. Systems...

Dec 2020
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CEO/President

The vendor is solid as a company. The vendor works really hard, but they can’t just whip things out;...

Dec 2020
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CEO/President

The biggest thing I need from the vendor is better answers on the first phone call to support....

Dec 2020
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VP/Other Executive

athenahealth is working on things that are going to enhance the system a bit. athenahealth is...

Nov 2020
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VP/Other Executive

We can't do telehealth with athenaCommunicator. We have to go to another product. Even if we go to...

Nov 2020
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Manager

There are some disadvantages to the portal’s support. For example, we have to create a patient case...

Oct 2020
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Manager

I haven’t had any issues so far with the things I need, especially when it relates to reminder calls...

Oct 2020
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Manager

The patient portal drives how we interact with our patients because we interact via the patient...

Oct 2020
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Analyst/Coordinator

The vendor has kept their promises, but there is definitely a difference compared to many years ago...

Oct 2020
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Analyst/Coordinator

If we want particular process improvements, the vendor wants us to go to the marketplace and...

Oct 2020
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Analyst/Coordinator

The vendor really did not do a great job with this product during the COVID-19 crisis.

Oct 2020
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Analyst/Coordinator

Everyone needs to still have the calls go out. We needed our messages to be modified to say when we...

Oct 2020
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Analyst/Coordinator

The vendor does a really good job of supporting our integration and interoperability goals even...

Oct 2020
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Analyst/Coordinator

Overall, I am not a big fan of the system. The system does its job, but we have a lot of issues. We...

Oct 2020
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Analyst/Coordinator

The vendor doesn't ever change anything on the product. When the vendor has made changes to the...

Oct 2020
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Analyst/Coordinator

This product drives negative outcomes. The patients that get our phone calls often just hang up. A...

Oct 2020
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CMIO

There is no separate cost for athenaCommunicator; everything is packaged together. I am happy with...

Oct 2020
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CMIO

The vendor really missed the boat in terms of delivering on things they promised in terms of...

Oct 2020
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CMIO

Some of the features are really cumbersome for the IT staff to create or manage. Doing something...

Oct 2020
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CMIO

The system has stayed the same; nothing has really changed. There is nothing new, so we really...

Oct 2020
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CMIO

I would tell someone that the system probably works great for small practices. But multispecialty...

Oct 2020
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CMIO

The vendor does a lot of things really well, but every time we try to use athenaCommunicator, we can...

Oct 2020
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CMIO

Our clinics have made a very conscious decision to create athenaCommunicator’s schedule templates to...

Oct 2020
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CMIO

We can’t really fine-tune the message that goes out. The vendor told us that we could use another...

Oct 2020
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CMIO

We tried to deploy online scheduling where patients could schedule directly onto our schedule. The...

Oct 2020
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CMIO

athenahealth’s patient portal is pretty reasonable. I look at it every once in a while, and the...

Oct 2020
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CMIO

The system lacks the ability to automatically send lab results to the patient. The process is very...

Oct 2020
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CMIO

When we deploy a new workflow with athenahealth, our usual way of doing things is to find a clinic...

Oct 2020
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Physician

We pay the vendor a percentage of our charges for collections, but we are paying for multiple arms...

Oct 2020
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Physician

The vendor does have upgrades on the product, but when I look at the upgrades, I am more interested...

Oct 2020
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VP/Other Executive

The vendor was behind on supporting us during the COVID-19 crisis. They were a week or two behind...

Aug 2020
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VP/Other Executive

I would like to see the vendor improve the performance metrics and understand the value-based...

Aug 2020
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VP/Other Executive

athenaCommunicator is a pretty good patient portal. We have a high adoption of the portal. A large...

Jul 2020
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VP/Other Executive

athenaCommunicator needs a little bit of a tune-up, and we have been talking with athenahealth about...

Jul 2020
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VP/Other Executive

An important piece of patient engagement is outbound calling and communication. We do use...

Jul 2020
(0)
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VP/Other Executive

I am not sure how proactive athenahealth's service is. In terms of executive involvement, we are...

Jul 2020
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Director

athenaCommunicator is part of our long-term plans. We aren't going anywhere. We have too much...

Jul 2020
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Director

athenahealth doesn't really do the training for the system. Our users are trained by people on-site.

Jul 2020
(0)
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Director

athenaCommunicator is a little confusing to use. I couldn't use the system unless I called one of my...

Jul 2020
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Director

The vendor did a lot of work to help us during the COVID-19 crisis, but we ended up not using a lot...

Jun 2020
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Director

I don’t think anyone can say that any vendor keeps all promises. That is a very black-and-white...

Jun 2020
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Director

The vendor doesn’t charge for anything extra at all. They are very straightforward. They definitely...

Jun 2020
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Manager

We are very impressed with athena. We enjoy our partnership with them. We wouldn’t be interested in...

Jun 2020
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CEO/President

athenaCommunicator helps us meet meaningful use and MIPS quality standards because we can send...

Jun 2020
(0)
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CEO/President

I would buy the system again. I have recommended it to a number of my peers over the years when I...

Jun 2020
(0)
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CEO/President

When we are the ones responsible for paying for everything, we have to make sure we collect...

May 2020
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CEO/President

The vendor is not one for nickel-and-diming. When we get our updates, we don’t have to pay anything...

May 2020
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CEO/President

athenaCommunicator has continued to improve since athena has been taking requests or suggestions...

May 2020
(0)
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CEO/President

The solution is extremely easy to use. It isn't something out of a horror story; that is what I hear...

May 2020
(0)
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CEO/President

The vendor has helped us send out campaigns concerning office protocol and office visits for...

May 2020
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Related Reports View All Reports

Patient Engagement Summit 2019: White Paper
February 2020
Patient Engagement Keystone Summit White Paper
November 2018



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