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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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CFO

The reason we are moving away is that the vendor doesn't help us support our interoperability and...

Feb 2021
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CFO

athenaCommunicator is stable and reliable. The platform is fairly easy and straightforward to use....

Feb 2021
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Analyst/Coordinator

I have to say that athenahealth's implementation services are very lacking. I would rate the vendor...

Jan 2021
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Analyst/Coordinator

I think athenahealth does well at delivering new technology that meets our needs. The vendor is...

Jan 2021
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COO

We have recommended the products from athenahealth before. I can't think of any promises that the...

Jan 2021
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Manager

athenaCommunicator is pretty powerful. We can reach a lot of patients over text messages or emails....

Jan 2021
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Manager

athenaCommunicator is my least favorite part of athenahealth's suite. The tool is very clunky, and...

Jan 2021
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Physician

Everyone is always on the most current version of the system. The vendor is continually updating the...

Dec 2020
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Physician

As far as patient engagement goes, the vendor keeps their promises, but there are things that the...

Dec 2020
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Physician

The vendor typically avoids charging for every little thing except for things surrounding telehealth....

Dec 2020
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Physician

Going to a new EMR would be a disaster. We have had multiple EMRs, and I can't picture myself rating...

Dec 2020
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Physician

I have someone at the vendor who I can contact at any time if I have questions, and that person is...

Dec 2020
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Director

The system has definitely helped increase our patient visit compliance, decrease our no-show rate,...

Dec 2020
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Director

We use athenaCommunicator for interacting with patients, the patient portal, the campaigns, and...

Dec 2020
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CEO/President

The system seems to be functional and robust. The platform is as strong as any platform in existence...

Dec 2020
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CEO/President

The patient side of the system has a poor user interface, and so does the provider side. Systems...

Dec 2020
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CEO/President

The vendor is solid as a company. The vendor works really hard, but they can’t just whip things out;...

Dec 2020
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CEO/President

The biggest thing I need from the vendor is better answers on the first phone call to support....

Dec 2020
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VP/Other Executive

athenahealth is working on things that are going to enhance the system a bit. athenahealth is...

Nov 2020
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VP/Other Executive

We can't do telehealth with athenaCommunicator. We have to go to another product. Even if we go to...

Nov 2020
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Manager

There are some disadvantages to the portal’s support. For example, we have to create a patient case...

Oct 2020
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Manager

I haven’t had any issues so far with the things I need, especially when it relates to reminder calls...

Oct 2020
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Manager

The patient portal drives how we interact with our patients because we interact via the patient...

Oct 2020
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Analyst/Coordinator

The vendor has kept their promises, but there is definitely a difference compared to many years ago...

Oct 2020
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Analyst/Coordinator

If we want particular process improvements, the vendor wants us to go to the marketplace and...

Oct 2020
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Analyst/Coordinator

The vendor really did not do a great job with this product during the COVID-19 crisis.

Oct 2020
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Analyst/Coordinator

Everyone needs to still have the calls go out. We needed our messages to be modified to say when we...

Oct 2020
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Analyst/Coordinator

The vendor does a really good job of supporting our integration and interoperability goals even...

Oct 2020
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Analyst/Coordinator

Overall, I am not a big fan of the system. The system does its job, but we have a lot of issues. We...

Oct 2020
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Analyst/Coordinator

The vendor doesn't ever change anything on the product. When the vendor has made changes to the...

Oct 2020
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Analyst/Coordinator

This product drives negative outcomes. The patients that get our phone calls often just hang up. A...

Oct 2020
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CMIO

There is no separate cost for athenaCommunicator; everything is packaged together. I am happy with...

Oct 2020
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CMIO

The vendor really missed the boat in terms of delivering on things they promised in terms of...

Oct 2020
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CMIO

Some of the features are really cumbersome for the IT staff to create or manage. Doing something...

Oct 2020
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CMIO

The system has stayed the same; nothing has really changed. There is nothing new, so we really...

Oct 2020
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CMIO

I would tell someone that the system probably works great for small practices. But multispecialty...

Oct 2020
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CMIO

The vendor does a lot of things really well, but every time we try to use athenaCommunicator, we can...

Oct 2020
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CMIO

Our clinics have made a very conscious decision to create athenaCommunicator’s schedule templates to...

Oct 2020
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CMIO

We can’t really fine-tune the message that goes out. The vendor told us that we could use another...

Oct 2020
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CMIO

We tried to deploy online scheduling where patients could schedule directly onto our schedule. The...

Oct 2020
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CMIO

athenahealth’s patient portal is pretty reasonable. I look at it every once in a while, and the...

Oct 2020
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CMIO

The system lacks the ability to automatically send lab results to the patient. The process is very...

Oct 2020
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CMIO

When we deploy a new workflow with athenahealth, our usual way of doing things is to find a clinic...

Oct 2020
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Physician

We pay the vendor a percentage of our charges for collections, but we are paying for multiple arms...

Oct 2020
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Physician

The vendor does have upgrades on the product, but when I look at the upgrades, I am more interested...

Oct 2020
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VP/Other Executive

The vendor was behind on supporting us during the COVID-19 crisis. They were a week or two behind...

Aug 2020
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VP/Other Executive

I would like to see the vendor improve the performance metrics and understand the value-based...

Aug 2020
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VP/Other Executive

athenaCommunicator is a pretty good patient portal. We have a high adoption of the portal. A large...

Jul 2020
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VP/Other Executive

athenaCommunicator needs a little bit of a tune-up, and we have been talking with athenahealth about...

Jul 2020
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VP/Other Executive

An important piece of patient engagement is outbound calling and communication. We do use...

Jul 2020
(0)
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VP/Other Executive

I am not sure how proactive athenahealth's service is. In terms of executive involvement, we are...

Jul 2020
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Director

athenaCommunicator is part of our long-term plans. We aren't going anywhere. We have too much...

Jul 2020
(0)
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Director

athenahealth doesn't really do the training for the system. Our users are trained by people on-site.

Jul 2020
(0)
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Director

athenaCommunicator is a little confusing to use. I couldn't use the system unless I called one of my...

Jul 2020
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Director

The vendor did a lot of work to help us during the COVID-19 crisis, but we ended up not using a lot...

Jun 2020
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Director

I don’t think anyone can say that any vendor keeps all promises. That is a very black-and-white...

Jun 2020
(0)
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Director

The vendor doesn’t charge for anything extra at all. They are very straightforward. They definitely...

Jun 2020
(0)
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Manager

We are very impressed with athena. We enjoy our partnership with them. We wouldn’t be interested in...

Jun 2020
(0)
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CEO/President

athenaCommunicator helps us meet meaningful use and MIPS quality standards because we can send...

Jun 2020
(0)
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CEO/President

I would buy the system again. I have recommended it to a number of my peers over the years when I...

Jun 2020
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CEO/President

When we are the ones responsible for paying for everything, we have to make sure we collect...

May 2020
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CEO/President

The vendor is not one for nickel-and-diming. When we get our updates, we don’t have to pay anything...

May 2020
(0)
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CEO/President

athenaCommunicator has continued to improve since athena has been taking requests or suggestions...

May 2020
(0)
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CEO/President

The solution is extremely easy to use. It isn't something out of a horror story; that is what I hear...

May 2020
(0)
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CEO/President

The vendor has helped us send out campaigns concerning office protocol and office visits for...

May 2020
(0)
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VP/Other Executive

On the practice side, we used athenaCommunicator to do most of our patient engagement. It is...

May 2020
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VP/Other Executive

athenaCommunicator needs a better configuration engine and more mobile optimization. It also needs...

May 2020
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Physician

athenaCommunicator is a really nice tool and should be part of anybody’s system. We haggled with...

May 2020
(0)
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Physician

athena has not quite been keeping every promise they have made, but some things are difficult, such...

May 2020
(0)
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Physician

The best part about athenaCommunicator is the ability to pay the bills online; that ability probably...

May 2020
(0)
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Physician

This system is really designed for the athena suite. We have had to make interfaces with our EMR to...

May 2020
(0)
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Physician

With our implementation, there were frequent changes of personnel and responsibilities. There were...

May 2020
(0)
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Physician

When athena finally does some training, they just drop us, and then we have to go back and find...

May 2020
(0)
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Physician

With athenaCollector, we have a contact who is knowledgeable and who we meet with regularly. We...

May 2020
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Physician

We have to approach athena for support, and we may or may not be able to find somebody. When we make...

May 2020
(0)
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Manager

Anytime that there is something I need, the vendor is on top of my request. I just follow all the...

May 2020
(0)
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Manager

One thing about the product that I love is our ability to build campaigns that marry billing data...

May 2020
(0)
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Manager

athena doesn't nickel-and-dime us. Another vendor does, but athena doesn't, not by any stretch of...

May 2020
(0)
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Manager

Sometimes timelines can get moved around during an implementation, but there are a lot of things...

May 2020
(0)
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Manager

The solution is easy to use; it is pretty intuitive. I am shocked when people don't know how to use...

May 2020
(0)
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Manager

I would tell someone looking at athenahealth’s system that being able to interact with the patients...

Apr 2020
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Manager

We know people get the communicators because the system works. athenaCommunicator is especially...

Apr 2020
(0)
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Manager

The negative to athenaCommunicator is that we sometimes don’t have enough choices when we are trying...

Apr 2020
(1)
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Manager

For training, there is an abundant archive of information that is available. Our staff members are...

Apr 2020
(1)
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Manager

We are very close to athenahealth. We have a very close relationship with the executives and their...

Apr 2020
(0)
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Manager

The system drives tangible outcomes very well. I am able to drive outcomes with the system's...

Apr 2020
(0)
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Director

We like the development efforts that athenahealth is putting into athenaCommunicator. But the...

Mar 2020
(0)
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Director

We have a customer service team with athenahealth, and the team members are really engaged and...

Mar 2020
(0)
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Director

Our ability to customize some of the specialty workflows is limited, so certain payers have to go...

Mar 2020
(0)
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Director

athena does a good job at avoiding charging for every little thing. The executives do a pretty good...

Mar 2020
(0)
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Director

I like the system’s comprehensiveness. athena does a pretty good job of scrubbing claims, applying...

Mar 2020
(0)
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COO

I don't see a ton of proactivity from athenahealth. I don't see a whole lot of information coming...

Mar 2020
(0)
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COO

athenaCommunicator is the red-headed stepchild of athenahealth's suite of products. With...

Mar 2020
(0)
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Manager

athenahealth's customer service team is garbage. When I call during business hours, I am supposed to...

Mar 2020
(0)
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Manager

The implementations aren't that good. athenahealth tends to release updates before they work out all...

Mar 2020
(0)
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Manager

I would rate the initial and ongoing training low due to the fact that athenahealth leaves the...

Mar 2020
(0)
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Manager

We have had a few snags, so my rating for product is in the middle. The ease of use differs...

Mar 2020
(0)
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Manager

athenahealth helps with quarterly progress things. We were trying to attract new patients and see...

Mar 2020
(0)
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Manager

athenahealth gets in touch with us. As soon as we make a complaint, they give us an excuse and try...

Mar 2020
(0)
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Manager

I have been at our organization for a while, and during my time here, only one person from...

Mar 2020
(0)
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