athenaCommunicator
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
I don't think I would give a perfect score for any patient portal on the market because patient...
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athenahealth has gotten much better with their rollouts, and they have a good product road map...
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In terms of price, athenahealth has always come through with flying colors. A lot of people look at...
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Sometimes it is difficult to change the portal settings in the system. We have to go through...
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I like that we can create custom patient campaigns for health awareness, weather issues, or other...
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The system has a patient portal that is easy for patients to navigate, and we can customize...
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Our patients have very little to do with our communicator's clinical side. athenaCommunicator makes...
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One challenge that we have with our people using the solution is that most of our population is...
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The beauty of athenaCommunicator is that it allows us to send out messages to specific populations....
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People can do their telemedicine visits with their doctors through the system. It is much easier to...
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I am amazed at how much our patients use athenaCommunicator. The app is helpful. Patients can get...
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The training from athena during COVID-19 was okay but not great. We all did our best. Having a live...
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athena's system is great. I feel bad when I hear about other people that don't have what we do...
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The only thing that athenaCommunicator has to work on is a HIPAA-compliant texting platform. The new...
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athena has a community resource page, and they allow us to put ideas out there and vote on others'...
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There is a lot of data in athenaCommunicator, but it is not easily navigated. I would want my peers...
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We are still going through and getting people registered for the patient portal. We hope that our...
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It is very cost effective to reach out to the patient with athenaCommunicator. athena has a consumer...
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athenaCommunicator offers up tools to help with patient engagement, such as tools for results calls,...
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There are limitations, particularly in the group-call feature of athenaCommunicator. On the back...
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athena is not at the forefront of patient self-service technology for things like self-check-in. The...
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The patient portal has taken some steps forward, and we are seeing some improvements there. The...
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As an organization we have a lot of end users that are having a very hard time adapting to or using...
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With athenaCommunicator, we like that there are a lot of automated communications that can go out to...
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We need a little bit more from the athenaCommunicator product. We would like to use all the online...
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For appointment reminders and things like that, athenaCommunicator works well. However, the portal...
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I had to hire another company to come in and work on things that athena couldn’t do with...
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Patients can go online and check their results with athenaCommunicator. They have some scheduling...
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We have limited access to athenaCommunicator. The system is flexible, and we use what we want. We...
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We get nothing but great communication and partnership from athena. We have regular meetings with...
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athenaCommunicator's build is difficult for organizations with multiple locations. We have to...
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There are a few major glitches in the athenaCommunicator online scheduling feature. It is not as...
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We want athena to move forward with enhancing the online scheduling of athenaCommunicator, but then...
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athena is constantly tweaking the revenue cycle pieces and self-pay components. They have added some...
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There are some service areas in the vendor's marketplace where they haven't kept their promises. We...
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I would not buy athenaCommunicator if the decision were up to me, but the system is part of the...
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athena nickel-and-dimes in some areas. athena's telehealth product is now embedded, but they were...
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We don't get much support with ongoing training from athena. For any upgrades, our team has to...
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athenaCommunicator is such a different experience for our end users who are directing the whole...
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There are limitations to athenaCommunicator and some things that we want to do better for our...
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athenaCommunicator improved over the pandemic when athena had to really up their game and make...
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There is still a lot of room for improvement in terms of being able to specifically identify...
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I would score athena very highly overall, but I would rate the athenaCommunicator piece a lot lower....
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We don't use athenaCommunicator very much anymore because we have a new system. However, I like the...
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For training, athena provides a task that can help users learn, but the training for the providers...
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The solution is not the most user-friendly portal. The patient has to remember a login and all kinds...
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It would be an improvement if the solution had all of its outgoing messaging rules in one place...
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athenahealth is very proactive. I get tons of emails from them if I let something fall off of my radar....
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There isn't much I like about athenaCommunicator. It is a failure these days. It is very clunky and...
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I would like a patient-facing quality or preventive services report card in athenaCommunicator, so...
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I don’t know that there have actually been any updates to athenaCommunicator. But when we originally...
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We like the concept of the patient portal and think there are some things about athenaCommunicator...
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We would like for there to be more customization in what the self-pay calls say. One problem is that...
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One burning issue that I have been wanting to fix for years now is that a lot of patients use...
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In comparison to other vendors we work with, athenahealth is the easiest vendor to work with. With...
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The system integrates quite well. We have a few different vendors, and we are able to send and...
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athenaCommunicator works well for patient appointments. As we get going, the system is fairly easy...
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The vendor is proactive. They seem to meet all of the interoperability regulations. I haven't had...
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athenahealth’s patient engagement things are excellent. They are far above anything we have used....
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athenahealth does not charge for every little thing. They are not nitpickers. athenahealth wanted us...
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We are happy with athenahealth, but we do give them feedback on how they can improve.
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Our relationship with our account manager has changed over the years. It has gone from being great...
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I am a big athenahealth fan. athenaCommunicator isn't perfect, but the vendor continues to develop...
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We chose athenahealth because they do full integrations. I have colleagues who use athenahealth's...
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I am surprised that athenaCommunicator is missing the functionality to allow patients to schedule...
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athenahealth needs to do better with their training. There are a lot of features that we had to find...
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The vendor's support is excellent. In the last couple of years, athenahealth has added a chat...
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We have achieved great outcomes with the system. The ability to communicate with patients has been...
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athenahealth does a pretty good job of supporting patient care, and they make that support easy...
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On the patient-facing side, athenaCommunicator is fairly seamless. However, things are a bit clunky...
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I don't know whether people just get hung up on the verbiage that athenaCommunicator uses in terms...
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athenaCommunicator is pretty reliable. I can log in from anywhere, and it works for me. Overall, we...
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athenaCommunicator isn't part of our long-term plans because we are going to a different EMR so that...
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We haven't had many issues with athenaCommunicator. The system is easy to navigate. We wish that...
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The initial training was not good. The ongoing training has been better. The most recent training we...
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There is little to no executive involvement from athenahealth. A lot of times, we have to go through...
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athenahealth’s support is definitely their biggest downfall. It is bad. They outsource a lot of it,...
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For the patient, the product is pretty easy. It isn't as easy for us, but it isn't difficult; it is...
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athenaCommunicator has been pretty decent. It is one of the more highly functioning systems that I...
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athenahealth doesn't nickel-and-dime. They quarter-and-dollar when it is something that we have to...
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We have had problems with athenaCommunicator recently in regard to it not working correctly. We have...
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When we call athenahealth’s support, if we get people from up in the Northeast around Boston, where...
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athenahealth has been much better about keeping their promises in the last few years. We did an...
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athenaCommunicator is a good patient portal. We have good, automatic communication and notification...
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We struggle a bit with athenaCommunicator's ability to meet all of our needs. There are a couple of...
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The portal is fabulous. Some of the feedback that we have gotten is that it is sometimes very...
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athenaCommunicator is very easy for patients to use, and it is excellent for going through and...
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athena is definitely proactive. They do a great job of letting us know about new products, and...
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athenahealth has incorporated a lot of things into the price, and what we are going to be charged is...
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From a peer perspective, we are all on the same forums to try to make our lives easier as things...
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In terms of supporting us, reaching out, and making sure that we are doing well, athenahealth is...
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athenaCommunicator is a bit too clunky when we have to log in unless there is truly an app that the...
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athenaCommunicator is not very customizable. The system is very locked in. When athenaCommunicator...
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athenaCommunicator is pretty awful because we cannot use it like we think we can. athena queues up...
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I would not get athenaCommunicator again. There are way better solutions on the market that can stay...
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I really like that patients can access things in the patient portal. They communicate with us easily...
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The one thing I wish we could add to athenaCommunicator would be the ability of patients to add or...
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With athenaCommunicator, people can pay their bills, look up their lab results, and download their...
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The CARES Act is going to force the hand of all EMR vendors. On the patient side, there is a...
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