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athenaCommunicator
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User Commentary

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Manager

Relationship

athenahealth does give us a lot of notifications, and they try to keep us informed, but we have to...

Nov 2022
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Manager

Future Outlook

We now have another solution that competes with athenaCommunicator, and that solution's vendor is...

Nov 2022
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Director

Functionality and Upgrades

I like the campaigns in athenaCommunicator. We can customize a campaign for a subset of our patients...

Nov 2022
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Director

Functionality and Upgrades

The statements are done online. Patients can see the most recent statements. The product also stores...

Nov 2022
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Director

Functionality and Upgrades

athenaCommunicator is pretty easy and simplistic. We want to keep things that way. We don't want to...

Nov 2022
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Director

Other Observations & Comments

In athenaCommunicator, I would move the statements in the portal to paper format.

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

athenaCommunicator is a quality product. I would definitely recommend athenaCommunicator over some...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

We handle a lot of the training in-house. We are growing and doing onboarding. I know athenahealth...

Nov 2022
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Analyst/Coordinator

Service and Support

The vendor's support is hit or miss sometimes. I can tell sometimes that the technology that is on...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

athenaCommunicator is reliable. It always does what it is supposed to. I don't have to stay awake...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The system's interface is a little bit difficult to understand. People almost have to have a...

Oct 2022
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Physician

Other Observations & Comments

Some patients have trouble locating their lab results in the system.

Oct 2022
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Physician

Functionality and Upgrades

athenaCommunicator opens up with a message page, and that is helpful. The system also shows the...

Oct 2022
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Physician

Service and Support

We get really good executive involvement, but that involvement used to be better.

Oct 2022
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CEO/President

Technology

I like the communication capabilities in athenaCommunicator. We can set up mass emails, telephone...

Oct 2022
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CEO/President

Functionality and Upgrades

If I could change anything, I would change the portal to be more robust for new patient documents....

Oct 2022
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VP/Other Executive

Technology

athenaCommunicator is not advanced from a technology perspective. From a consumer-facing...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The live operator option is a nice feature for folks to use. It is a certain option within...

Sep 2022
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Director

Functionality and Upgrades

There are some parts of the process that work really well and are very user friendly. The product...

Sep 2022
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Director

Functionality and Upgrades

Some things on the portal are not as good as they could be, but that depends on what we expect to...

Sep 2022
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Director

Lessons Learned

When we use athenaCommunicator, we carry over a lot of manual processes. We would like to maintain a...

Aug 2022
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Director

Service and Support

athenaCommunicator has tier-one support people who take calls and record problems. We sit around and...

Aug 2022
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Analyst/Coordinator

Implementation and Training

During implementation, we had a trainer in each area for our go-live. Right out of the gate, I was...

Aug 2022
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Analyst/Coordinator

Service and Support

Sometimes the support is really good, but every once in a while, a language barrier just gets in the...

Aug 2022
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Director

Technology

I would like to see athenaCommunicator become a bit more modernized. For example, we wanted QR codes...

Aug 2022
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Director

Other Observations & Comments

There is no way that a company like athena is going to make all their promises come true, and that...

Aug 2022
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Director

Implementation and Training

athenahealth has shifted up their training platform. In doing so, they have really hamstrung our...

Aug 2022
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Director

Service and Support

athenahealth treats all customer calls equally. The problem is that the vendor doesn’t have a good...

Aug 2022
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Manager

Functionality and Upgrades

We have used athenaCommunicator as our main patient portal for several years, and it is working...

Aug 2022
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Manager

Functionality and Upgrades

athenaCommunicator is very effective and handy for messaging our patients. The messaging is one of...

Jul 2022
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Manager

Interfacing and Integration

The integration of athenaCommunicator with the other athena products is excellent. All of athena's...

Jul 2022
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Manager

Functionality and Upgrades

The online scheduling feature is not easy to use in athenaCommunicator. We don’t have a lot of...

Jul 2022
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Manager

Technology

athenahealth's system is pretty easy to use, except we have some elderly patients who aren’t...

Jul 2022
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Manager

Relationship

I have already recommended athenahealth's system to a peer, and I speak to someone from athenahealth...

Jul 2022
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Manager

ROI / Cost (care and feeding)

athenahealth doesn’t nickel-and-dime us. The system is just pricey.

Jul 2022
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Director

Interfacing and Integration

athenahealth’s systems all integrate well. We get them in one package, so things are seamless for...

Jul 2022
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Manager

Functionality and Upgrades

If athenaCommunicator worked the way it is supposed to, the system would be wonderful. We have some...

Jul 2022
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Manager

Interfacing and Integration

We have had some problems with our interface between athenahealth and the hospital system. That...

Jul 2022
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Director

Interfacing and Integration

There are times when we can't see the individual portions of athenaCommunicator. The vendor could...

Jun 2022
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Manager

Functionality and Upgrades

We don't have any issues with athenaCommunicator on the patient side. The product is very easy to...

Jun 2022
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Manager

Functionality and Upgrades

athenahealth does everything they can to prepare us for the go-live. In terms of appointment...

Jun 2022
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Manager

Functionality and Upgrades

Our frustration with athenaCommunicator comes with the live operators who call patients and then...

Jun 2022
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Manager

Functionality and Upgrades

A lot of patients are uneasy if they hear someone on the other end of the phone speaking with a...

Jun 2022
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Nurse

Functionality and Upgrades

I love the ability to send results to the patient and use athenaCommunicator to notify them of the...

Jun 2022
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Nurse

Functionality and Upgrades

The customization inside of athenaCommunicator has been great. We can pick specific appointment...

Jun 2022
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Nurse

Functionality and Upgrades

We would like to see a simpler workflow for patients to book appointments. For certain appointment...

Jun 2022
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CEO/President

Functionality and Upgrades

I don't think I would give a perfect score for any patient portal on the market because patient...

May 2022
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(0)
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CEO/President

Functionality and Upgrades

athenahealth has gotten much better with their rollouts, and they have a good product road map...

May 2022
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CEO/President

ROI / Cost (care and feeding)

In terms of price, athenahealth has always come through with flying colors. A lot of people look at...

May 2022
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Manager

Functionality and Upgrades

Sometimes it is difficult to change the portal settings in the system. We have to go through...

Apr 2022
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Manager

Functionality and Upgrades

I like that we can create custom patient campaigns for health awareness, weather issues, or other...

Apr 2022
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Manager

Functionality and Upgrades

The system has a patient portal that is easy for patients to navigate, and we can customize...

Apr 2022
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(0)
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CEO/President

Functionality and Upgrades

Our patients have very little to do with our communicator's clinical side. athenaCommunicator makes...

Mar 2022
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(0)
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CEO/President

Functionality and Upgrades

One challenge that we have with our people using the solution is that most of our population is...

Mar 2022
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(0)
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CEO/President

Functionality and Upgrades

The beauty of athenaCommunicator is that it allows us to send out messages to specific populations....

Mar 2022
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Physician

Functionality and Upgrades

People can do their telemedicine visits with their doctors through the system. It is much easier to...

Feb 2022
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Director

Functionality and Upgrades

I am amazed at how much our patients use athenaCommunicator. The app is helpful. Patients can get...

Feb 2022
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Director

Implementation and Training

The training from athena during COVID-19 was okay but not great. We all did our best. Having a live...

Feb 2022
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(0)
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Manager

Functionality and Upgrades

athena's system is great. I feel bad when I hear about other people that don't have what we do...

Jan 2022
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Manager

Functionality and Upgrades

The only thing that athenaCommunicator has to work on is a HIPAA-compliant texting platform. The new...

Jan 2022
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Manager

Relationship

athena has a community resource page, and they allow us to put ideas out there and vote on others'...

Jan 2022
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(0)
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COO

Functionality and Upgrades

There is a lot of data in athenaCommunicator, but it is not easily navigated. I would want my peers...

Jan 2022
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(0)
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Director

Other Observations & Comments

We are still going through and getting people registered for the patient portal. We hope that our...

Jan 2022
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(0)
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VP/Other Executive

Lessons Learned

It is very cost effective to reach out to the patient with athenaCommunicator. athena has a consumer...

Jan 2022
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(0)
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Director

ROI / Cost (care and feeding)

athenaCommunicator offers up tools to help with patient engagement, such as tools for results calls,...

Jan 2022
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(0)
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Director

ROI / Cost (care and feeding)

There are limitations, particularly in the group-call feature of athenaCommunicator. On the back...

Jan 2022
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Director

Functionality and Upgrades

athena is not at the forefront of patient self-service technology for things like self-check-in. The...

Jan 2022
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(0)
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Director

Functionality and Upgrades

The patient portal has taken some steps forward, and we are seeing some improvements there. The...

Jan 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

As an organization we have a lot of end users that are having a very hard time adapting to or using...

Jan 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

With athenaCommunicator, we like that there are a lot of automated communications that can go out to...

Jan 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

We need a little bit more from the athenaCommunicator product. We would like to use all the online...

Jan 2022
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(0)
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Director

Functionality and Upgrades

For appointment reminders and things like that, athenaCommunicator works well. However, the portal...

Dec 2021
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Manager

Functionality and Upgrades

I had to hire another company to come in and work on things that athena couldn’t do with...

Dec 2021
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Manager

ROI / Cost (care and feeding)

Patients can go online and check their results with athenaCommunicator. They have some scheduling...

Dec 2021
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Director

Functionality and Upgrades

We have limited access to athenaCommunicator. The system is flexible, and we use what we want. We...

Dec 2021
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Director

Relationship

We get nothing but great communication and partnership from athena. We have regular meetings with...

Dec 2021
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VP/Other Executive

Lessons Learned

athenaCommunicator's build is difficult for organizations with multiple locations. We have to...

Dec 2021
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(0)
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VP/Other Executive

Functionality and Upgrades

There are a few major glitches in the athenaCommunicator online scheduling feature. It is not as...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

We want athena to move forward with enhancing the online scheduling of athenaCommunicator, but then...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

athena is constantly tweaking the revenue cycle pieces and self-pay components. They have added some...

Dec 2021
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VP/Other Executive

Service and Support

There are some service areas in the vendor's marketplace where they haven't kept their promises. We...

Dec 2021
||
(0)
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VP/Other Executive

Other Observations & Comments

I would not buy athenaCommunicator if the decision were up to me, but the system is part of the...

Dec 2021
||
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VP/Other Executive

ROI / Cost (care and feeding)

athena nickel-and-dimes in some areas. athena's telehealth product is now embedded, but they were...

Dec 2021
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(0)
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VP/Other Executive

Implementation and Training

We don't get much support with ongoing training from athena. For any upgrades, our team has to...

Dec 2021
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(0)
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VP/Other Executive

Functionality and Upgrades

athenaCommunicator is such a different experience for our end users who are directing the whole...

Dec 2021
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

There are limitations to athenaCommunicator and some things that we want to do better for our...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

athenaCommunicator improved over the pandemic when athena had to really up their game and make...

Dec 2021
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(0)
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VP/Other Executive

Functionality and Upgrades

There is still a lot of room for improvement in terms of being able to specifically identify...

Dec 2021
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I would score athena very highly overall, but I would rate the athenaCommunicator piece a lot lower....

Dec 2021
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