Bookmarks
Manage BookmarksYou have no bookmarks!
Click on the bookmark icon on your favorite pages for easy access, or click on the "Manage Bookmarks" above.
Counting down to 2025 KLAS Emerging Solutions Top 20
October 21, 6:00 p.m. MT
Learn More
10d 10h 56m 1s
Step 1 of
Step 2 of
Step 3 of
Step 17 of
athenaCommunicator
Subject Expert
Coray Tate
VP of Engagement
Subject Expert
Coray Tate
VP of Engagement
Step 14 of
Trending Filters
By Years
1
2
3
Featured Reports
Preferences
Add Bookmark Bookmark
Does this page look different?
Get a summary of what's new.
Get a tour.
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
Log inLog in to see the full dataset.
If you don't have a login, getting started is easy.
Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.
Step 6 of
Step 7 of
Step 8 of
Score Breakdown (1 Year) Filtered view:
Culture
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Click for full details
Limited Data
Keeps ALL promises (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Limited Data
Product works as promoted (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Proactive service (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Loyalty
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Part of long-term plans (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Limited Data
Would you buy again (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Limited Data
Likely to recommend (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Overall satisfaction (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Forecasted overall satisfaction (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Operations
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Quality of implementation (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Quality of training (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Ease of use (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Product
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Supports integration goals (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Overall product quality (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Product has needed functionality (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Delivery of new technology (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Relationship
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Quality of support (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Vendor executive involvement (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Value
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Avoids charging for every little thing (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Limited Data
Drives Tangible Outcomes (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Money’s worth (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Limited Data
Step 9 of
Step 10 of
Step 11 of
Score Distribution
Mean
9
##.#%
8
##.#%
7
##.#%
6
##.#%
5
##.#%
4
##.#%
3
##.#%
2
##.#%
1
##.#%
Facility Type
Standalone Facilities
Multi-site Facilities
82%
18%
Step 12 of
Step 13 of
View All Reports
Related Reports
Products loading... 
Promote Product
Want to directly encourage your clients to share candid feedback?
To help ensure KLAS ratings are always accurate, honest, and impartial, all vendors must adhere to the guidelines below:
- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
- ALL customers must simultaneously be invited to participate, not a selected sub-group (unless approved by KLAS). Your KLAS representative MUST receive a copy of the invitation sent to client contacts.
- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
- Do NOT provide any incentive to customer participants for evaluating a product through KLAS (cash, gift cards, random prize drawings, etc)
Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in. Cookie Policy
Latest Comments See all (41) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Manager
Product
athenaCommunicator works really well with all of our other vendors' solutions....
Director
Loyalty, Relationship
We have been able to reach athenahealth leadership, and we are part of...
Director
Product
The patients definitely get all of their notifications. The patients...
Director
Product
My satisfaction with the ease of use for patients is where it is...
VP/Other Executive
Product, Value
athenahealth is making way, and they have a decent portal. They don't...
VP/Other Executive
Relationship, Product
We find the outages in the solution before athenahealth does. I don't...
VP/Other Executive
Product
athenaCommunicator is sorely lacking things like kiosk mode or...
VP/Other Executive
Operations
athenahealth's onboarding implementation teams are fantastic. Once we...
Physician
Product, Value
athenaCommunicator is pretty easy to use. It is a proactive tool, and...
Physician
Operations
I have had a lot of staff go through athenahealth’s training recently,...