athenahealth Population Health Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 12:22:35 PM and Model.EvProductId = 79887

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CIO

Relationship

Previously, we thought that we wouldn’t stick with athenahealth for the long term, but that has...

Aug 2020
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CIO

Technology

athenahealth does a very good job. They take a different stance with the quality of their product....

Aug 2020
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CIO

Service and Support

I hate athenahealth’s support. It is terrible. I have always hated their support. My team knows more...

Aug 2020
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CIO

Relationship

athenahealth's system is a very complex beast to get through, but when I reach out to my account...

Aug 2020
 Helpful

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CIO

Service and Support

There were a lot of struggles with athenahealth early on in the COVID-19 pandemic. I don’t think...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The system works well. It helps us manage a lot of data that payers share with us for population...

Jun 2020
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VP/Other Executive

Technology

My understanding is that there are still some things that are different in the clinical product than...

Jun 2020
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VP/Other Executive

Interfacing and Integration

If I had to make a buying decision again, I would leave the population health area open. There are a...

Jun 2020
 Helpful

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VP/Other Executive

Technology

I don’t know how the vendor is promoting the population health tool these days. The population...

Jun 2020
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VP/Other Executive

Technology

We hit some speed bumps during the implementation. The ease of user for end users is interesting....

Jun 2020
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Director

Service and Support

The vendor's quality of support has gotten much better, but their executives keep changing. There is...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The product has gotten much better at driving tangible outcomes, and I would recommend the vendor to...

Jun 2020
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Director

Interfacing and Integration

We will still have the vendor for the next year, but we will probably be moving toward one of our...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We have noticed that the vendor has a pretty high turnover, but some people have just moved to new...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The upgrades have been pretty smooth lately, and the vendor has actually been upgrading earlier than...

Apr 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We took the vendor’s training at the very beginning and with each piece of their tool. The vendor...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Within our patient navigation team, the ability to backdate priority goals is an issue that the...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In the last year, the vendor has redesigned their care-plan process. That redesign has been a...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The HEDIS measure has been a touchy point. The vendor hasn’t been able to implement the measure in...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor’s ability to act on issues that arise has greatly improved in the past. We were not happy...

Apr 2020
 Helpful

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Director

Service and Support

The vendor continues to support us. We don't talk much about COVID-19 specifically during any of our...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The system's episode logic needs to be improved, and the quality measures need to be separated by...

Apr 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We would buy the product again from a value standpoint. The cost is lower than what we would have...

Apr 2020
 Helpful

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VP/Other Executive

Service and Support

I can't think of any promise that athena hasn't kept. There are certainly some areas of the system...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The area that we were most concerned about when we first signed on with athena was the product's...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

athena’s system meets some of our needs, but not all of them. In terms of customization and...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

A lot of athena’s updates are not communicated in a timely manner. athena completed some updates...

Apr 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The capabilities of sharing integration are minimal to nonexistent at times. There are times when...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We often get error messages that force us into short-term workflows to manage our patient...

Apr 2020
 Helpful

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Director

Other Observations & Comments

All of athenahealth’s training is online. They don’t provide training on-site after the initial implementation....

Jan 2020
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Director

Interfacing and Integration

athenahealth Population Health does not have a bidirectional interface with our EHR.

Jan 2020
 Helpful

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Director

Service and Support

athenahealth has added some functionality to the system that we have asked for. The system just...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The ease of use is not good. I don’t like it. Reports are somewhat difficult to find. Filtering is...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

With athenahealth Population Health, I have not seen much in the way of new technology. athenahealth...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

We are continuously evaluating the population health side. There is some functionality that is...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

We have reservations about the system's capability around data integrity that enables features to be...

Jan 2020
 Helpful

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Director

Other Observations & Comments

The product has a lot of wonderful features. The vendor’s quality tools are great, but it is often...

Jan 2020
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Director

Implementation and Training

athenahealth’s implementations are very data related. There is some room for improvement there.

Jan 2020
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Director

Implementation and Training

athenahealth has really good resources, a good online community, and good documentation.

Jan 2020
 Helpful

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Director

Functionality and Upgrades

There is a fairly big gap between how the product functions and how the vendor markets it.

Jan 2020
 Helpful

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Director

Other Observations & Comments

The population health side is where we focus on our interoperability goals because we have MIPS...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Upgrades take a long time to get through the development queue. The features that we need as a...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The interfaces are very user friendly. However, it is more difficult to use the product because it...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The system doesn’t meet any of our objectives on the population health side.

Jan 2020
 Helpful

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Director

Service and Support

We are usually the ones advising athenahealth that things are wrong instead of them constantly...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

On the population health side, there are so many lacking components that we cannot really use the...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

athenahealth's product has been a pretty good solution for us that has provided a lot of...

Dec 2019
 Helpful

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Director

Service and Support

One of our concerns right now is that athenahealth has been merged with Veritas, and the vendor's...

Dec 2019
 Helpful

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Director

Implementation and Training

athenahealth trains to the tool. They do not train to the workflows. athenahealth should probably...

Dec 2019
 Helpful

 or  to see details.

Director

Technology

This product doesn't really meet our analytics needs. We don't have access to a real-time database.

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

There are no additional fees at all. athenahealth does a lot of work without an outside service and...

Dec 2019
 Helpful

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Director

Service and Support

We have had a good relationship with athenahealth. Up until this point, we really saw athenahealth...

Dec 2019
 Helpful

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Director

Relationship

athenahealth used to keep all of their promises. With the current change in leadership and...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

My end users say athenahealth's product is very intuitive. I also understand the clinical product...

Dec 2019
 Helpful

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Director

Other Observations & Comments

The direct people we work with from athenahealth are good. Some of the back-end people on the...

Dec 2019
 Helpful

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