Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Population Health Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


athenahealth Population Health Comments
Filtered view: All

KLAS Research Director - Bradley Hunter
Subject Expert

Bradley Hunter

Research Director

bradley.hunter@klasresearch.com

801-734-6277

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Population Health Care Management 2019: Adoption Early But Gaining Traction
Population Health Care Management 2019:
Adoption Early But Gaining Traction
December 2019
View Report
Clearing the Way to Value-Based Care Success: PHM Cornerstone Summit White Paper 2019
View Report
Population Health Management 2018, Part 2: Which Vendors Contribute Most to Patient and Financial Outcomes?
View Report
View Related

Preferences

   Bookmark

Related Blogs

The Importance of Alignment in Value-Based Reimbursement

Population Health: Chasing Outcome Alignment

What Makes a Successful Population Health Vendor in 2018?

How Population Health Bucks the Consolidation Trend

What Does a Population Health Strategy Look Like?

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Population Health Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

The vendor has a library of training videos that we can watch. That works well for people who learn...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We use the system for our ACO. It is a very good quality solution. The pieces of the system are...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

It feels like the vendor outsources their helpline. Recently, things have gotten worse. I think...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's executives are involved, but I am reluctant to take things to their level every time...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The system does ingest claims data from our payer sources, but it is so behind that I can’t call it...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The care-planning portion of the product is really good for us. It meets our needs, and the vendor...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are using the data that the system is ingesting, but we are using the data in another solution to...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

This product is probably not part of our long-term plans, but we aren't looking at other products...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t think the vendor keeps their promises regarding the product. There were nuances that we...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The tool is specialized, so the vendor doesn’t have very many people in their support center who...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have some things in the works in order to evaluate other vendors. We have an internal approach to...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor was pretty transparent and up front about things. I am inclined to say that the vendor...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We got the system to improve our accuracy and cording for real-time claims integration. Those things...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We aren't an easy use case. It is interesting that we are able to use athenahealth Population Health...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor is a bit above on the technology than where I expected them to be. My expectations were...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Given the potential strategic alignment for mutual growth and success, the lack of senior...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Previously, we thought that we wouldn’t stick with athenahealth for the long term, but that has...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

athenahealth does a very good job. They take a different stance with the quality of their product....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I hate athenahealth’s support. It is terrible. I have always hated their support. My team knows more...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

athenahealth's system is a very complex beast to get through, but when I reach out to my account...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

There were a lot of struggles with athenahealth early on in the COVID-19 pandemic. I don’t think...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system works well. It helps us manage a lot of data that payers share with us for population...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My understanding is that there are still some things that are different in the clinical product than...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If I had to make a buying decision again, I would leave the population health area open. There are a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don’t know how the vendor is promoting the population health tool these days. The population...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We hit some speed bumps during the implementation. The ease of user for end users is interesting....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's quality of support has gotten much better, but their executives keep changing. There is...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The product has gotten much better at driving tangible outcomes, and I would recommend the vendor to...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We will still have the vendor for the next year, but we will probably be moving toward one of our...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have noticed that the vendor has a pretty high turnover, but some people have just moved to new...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The upgrades have been pretty smooth lately, and the vendor has actually been upgrading earlier than...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We took the vendor’s training at the very beginning and with each piece of their tool. The vendor...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Within our patient navigation team, the ability to backdate priority goals is an issue that the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the last year, the vendor has redesigned their care-plan process. That redesign has been a...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The HEDIS measure has been a touchy point. The vendor hasn’t been able to implement the measure in...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor’s ability to act on issues that arise has greatly improved in the past. We were not happy...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor continues to support us. We don't talk much about COVID-19 specifically during any of our...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The system's episode logic needs to be improved, and the quality measures need to be separated by...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We would buy the product again from a value standpoint. The cost is lower than what we would have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I can't think of any promise that athena hasn't kept. There are certainly some areas of the system...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The area that we were most concerned about when we first signed on with athena was the product's...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athena’s system meets some of our needs, but not all of them. In terms of customization and...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of athena’s updates are not communicated in a timely manner. athena completed some updates...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The capabilities of sharing integration are minimal to nonexistent at times. There are times when...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We often get error messages that force us into short-term workflows to manage our patient...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​