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User Commentary
Loyalty, Product
athena's system is a little clunky and difficult to get into. athena’s technology has been pretty...
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Relationship
athena's support people are generally responsive when we get to the right person.
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Relationship, Product
athena's technology people are always finding things that break after the fact.
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Product
The product’s data aggregation is pretty helpful. It gets used downstream.
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Loyalty
We are thinking about getting rid of athenahealth Population Health as well as some of our other...
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Loyalty, Product
We are an ACO, and athenahealth doesn't have a solution yet for the eCQM reporting that is becoming...
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Value
I like the ability to interface with multiple EMRs and various data sources. That is the biggest...
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Loyalty
We are moving away from the product. The product has room for improvement with regard to the...
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Culture, Value
athenahealth does really well at documenting care management and patient interactions, reporting on...
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Operations
The product is pretty straightforward. We can bring on and train new staff in a pretty short amount...
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Relationship
We meet with athenahealth recurringly because of our relationship, the pricing structure, and the...
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Value
athenahealth doesn’t nickel-and-dime us. When we have a new plan, we are not charged a new cost....
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Relationship, Value
When it comes to driving tangible outcomes, athenahealth is not as strong as we would hope. When we...
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