athenahealth Population Health Comments

 
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Population Health Care Management 2019: Adoption Early But Gaining Traction
Population Health Care Management 2019:
Adoption Early But Gaining Traction
December 2019
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Clearing the Way to Value-Based Care Success: PHM Cornerstone Summit White Paper 2019
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Population Health Management 2018, Part 2: Which Vendors Contribute Most to Patient and Financial Outcomes?
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User Commentary

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CIO

Relationship

Previously, we thought that we wouldn’t stick with athenahealth for the long term, but that has...

Aug 2020
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CIO

Technology

athenahealth does a very good job. They take a different stance with the quality of their product....

Aug 2020
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CIO

Service and Support

I hate athenahealth’s support. It is terrible. I have always hated their support. My team knows more...

Aug 2020
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CIO

Relationship

athenahealth's system is a very complex beast to get through, but when I reach out to my account...

Aug 2020
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CIO

Service and Support

There were a lot of struggles with athenahealth early on in the COVID-19 pandemic. I don’t think...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The system works well. It helps us manage a lot of data that payers share with us for population...

Jun 2020
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VP/Other Executive

Technology

My understanding is that there are still some things that are different in the clinical product than...

Jun 2020
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VP/Other Executive

Interfacing and Integration

If I had to make a buying decision again, I would leave the population health area open. There are a...

Jun 2020
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VP/Other Executive

Technology

I don’t know how the vendor is promoting the population health tool these days. The population...

Jun 2020
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VP/Other Executive

Technology

We hit some speed bumps during the implementation. The ease of user for end users is interesting....

Jun 2020
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Director

Service and Support

The vendor's quality of support has gotten much better, but their executives keep changing. There is...

Jun 2020
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Director

Functionality and Upgrades

The product has gotten much better at driving tangible outcomes, and I would recommend the vendor to...

Jun 2020
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Director

Interfacing and Integration

We will still have the vendor for the next year, but we will probably be moving toward one of our...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

We have noticed that the vendor has a pretty high turnover, but some people have just moved to new...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The upgrades have been pretty smooth lately, and the vendor has actually been upgrading earlier than...

Apr 2020
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Analyst/Coordinator

Implementation and Training

We took the vendor’s training at the very beginning and with each piece of their tool. The vendor...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Within our patient navigation team, the ability to backdate priority goals is an issue that the...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

In the last year, the vendor has redesigned their care-plan process. That redesign has been a...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The HEDIS measure has been a touchy point. The vendor hasn’t been able to implement the measure in...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor’s ability to act on issues that arise has greatly improved in the past. We were not happy...

Apr 2020
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Director

Service and Support

The vendor continues to support us. We don't talk much about COVID-19 specifically during any of our...

Apr 2020
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Director

Functionality and Upgrades

The system's episode logic needs to be improved, and the quality measures need to be separated by...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We would buy the product again from a value standpoint. The cost is lower than what we would have...

Apr 2020
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VP/Other Executive

Service and Support

I can't think of any promise that athena hasn't kept. There are certainly some areas of the system...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The area that we were most concerned about when we first signed on with athena was the product's...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

athena’s system meets some of our needs, but not all of them. In terms of customization and...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

A lot of athena’s updates are not communicated in a timely manner. athena completed some updates...

Apr 2020
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Analyst/Coordinator

Interfacing and Integration

The capabilities of sharing integration are minimal to nonexistent at times. There are times when...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We often get error messages that force us into short-term workflows to manage our patient...

Apr 2020
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Director

Other Observations & Comments

All of athenahealth’s training is online. They don’t provide training on-site after the initial implementation....

Jan 2020
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Director

Interfacing and Integration

athenahealth Population Health does not have a bidirectional interface with our EHR.

Jan 2020
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Director

Service and Support

athenahealth has added some functionality to the system that we have asked for. The system just...

Jan 2020
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Director

Functionality and Upgrades

The ease of use is not good. I don’t like it. Reports are somewhat difficult to find. Filtering is...

Jan 2020
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Director

Functionality and Upgrades

With athenahealth Population Health, I have not seen much in the way of new technology. athenahealth...

Jan 2020
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Director

Functionality and Upgrades

We are continuously evaluating the population health side. There is some functionality that is...

Jan 2020
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Director

Functionality and Upgrades

We have reservations about the system's capability around data integrity that enables features to be...

Jan 2020
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Director

Other Observations & Comments

The product has a lot of wonderful features. The vendor’s quality tools are great, but it is often...

Jan 2020
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Director

Implementation and Training

athenahealth’s implementations are very data related. There is some room for improvement there.

Jan 2020
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Director

Implementation and Training

athenahealth has really good resources, a good online community, and good documentation.

Jan 2020
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Director

Functionality and Upgrades

There is a fairly big gap between how the product functions and how the vendor markets it.

Jan 2020
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Director

Other Observations & Comments

The population health side is where we focus on our interoperability goals because we have MIPS...

Jan 2020
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Director

Functionality and Upgrades

Upgrades take a long time to get through the development queue. The features that we need as a...

Jan 2020
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Director

Functionality and Upgrades

The interfaces are very user friendly. However, it is more difficult to use the product because it...

Jan 2020
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Director

Functionality and Upgrades

The system doesn’t meet any of our objectives on the population health side.

Jan 2020
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Director

Service and Support

We are usually the ones advising athenahealth that things are wrong instead of them constantly...

Jan 2020
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Director

Functionality and Upgrades

On the population health side, there are so many lacking components that we cannot really use the...

Jan 2020
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Director

Functionality and Upgrades

athenahealth's product has been a pretty good solution for us that has provided a lot of...

Dec 2019
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Director

Service and Support

One of our concerns right now is that athenahealth has been merged with Veritas, and the vendor's...

Dec 2019
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Director

Implementation and Training

athenahealth trains to the tool. They do not train to the workflows. athenahealth should probably...

Dec 2019
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Director

Technology

This product doesn't really meet our analytics needs. We don't have access to a real-time database.

Dec 2019
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Director

ROI / Cost (care and feeding)

There are no additional fees at all. athenahealth does a lot of work without an outside service and...

Dec 2019
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Director

Service and Support

We have had a good relationship with athenahealth. Up until this point, we really saw athenahealth...

Dec 2019
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Director

Relationship

athenahealth used to keep all of their promises. With the current change in leadership and...

Dec 2019
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Director

Functionality and Upgrades

My end users say athenahealth's product is very intuitive. I also understand the clinical product...

Dec 2019
 Helpful

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Director

Other Observations & Comments

The direct people we work with from athenahealth are good. Some of the back-end people on the...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

I have mixed feelings about athenahealth's product. When we got it, we mailed many files to them,...

Nov 2019
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VP/Other Executive

Future Outlook

I would like to keep athenahealth, but our corporation is looking at alternatives because we are not...

Nov 2019
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VP/Other Executive

Other Observations & Comments

I would tell athenahealth to keep investing in product development for their population health...

Nov 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

The tool is too expensive. I have looked at a lot of different solutions in the market, and...

Nov 2019
 Helpful

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CIO

Functionality and Upgrades

The vendor seems to be interested in throwing more lists at us, but we are looking for more of a...

Nov 2019
 Helpful

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CIO

Functionality and Upgrades

We are still using athenahealth's system for population health, but I am not happy with the system....

Nov 2019
 Helpful

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CIO

Service and Support

I am not sure that athenahealth knows how the system works or has the depth of knowledge to answer...

Nov 2019
 Helpful

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CIO

Relationship

I have voiced several concerns with athenahealth regarding the direction that they are taking with...

Oct 2019
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CIO

Interfacing and Integration

athenahealth bought a population health product and started integrating it with their other...

Oct 2019
 Helpful

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VP/Other Executive

Implementation and Training

athenahealth is awful at implementing the system. They basically threw the product at us and told us...

Oct 2019
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VP/Other Executive

Technology

The product is slow. athenahealth overpromised and totally underdelivered.

Oct 2019
 Helpful

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VP/Other Executive

Sales and Contracting

athenahealth's weakness is their population health system. They sold us a bill of goods and stated...

Oct 2019
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VP/Other Executive

Interfacing and Integration

athenahealth promised that the system would be very integrated with athenaClinicals, but it is not....

Oct 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

athenahealth's responsiveness is slow at best. I was not even sure athenahealth was really invested...

Oct 2019
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Director

Other Observations & Comments

At the time we purchased athenahealth’s population health solution, it was the right choice for our...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

One thing that we have asked athenahealth for several times is the ability to share care plans that...

Sep 2019
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Director

Service and Support

We had great support for years, but we had some change recently in our primary contacts at...

Sep 2019
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Director

ROI / Cost (care and feeding)

athenahealth does not nickel-and-dime. They don't charge for extra things.

Sep 2019
 Helpful

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Director

Implementation and Training

There is room for improvement with athenahealth's timeline. Implementation takes a long time. It...

Sep 2019
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Director

Service and Support

athenahealth has had a lot of changes with new people. There has been some turnover within their...

Sep 2019
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Director

Service and Support

athenahealth is more reactive than other vendors we work with, but I have to bring information and...

Sep 2019
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Director

ROI / Cost (care and feeding)

We are getting our money's worth, and we don't mind paying for the system. I can't imagine not...

Sep 2019
 Helpful

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Director

Other Observations & Comments

With athenahealth, there is so much change and uncertainty. Unfortunately, I am thinking that my...

Sep 2019
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CEO/President

Functionality and Upgrades

We would be very likely to recommend athena. We have medical students come through on a regular...

Aug 2019
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CEO/President

Functionality and Upgrades

Recently, instead of upgrades happening periodically, the upgrades have all been automatic....

Aug 2019
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CEO/President

Functionality and Upgrades

The product works as promoted. Not surprisingly, when we have a system that is as complex as medical...

Aug 2019
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CEO/President

Functionality and Upgrades

My one reservation with athena's support is that some little annoyances don't seem to get addressed....

Aug 2019
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CEO/President

Other Observations & Comments

People within our organization have participated in athena's advisory groups. Because everything on...

Aug 2019
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CEO/President

Relationship

I don't know how to comment on athena's executive involvement. There is no one person to talk about,...

Aug 2019
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CEO/President

Functionality and Upgrades

The quality reporting and the ability to tabulate our data are incredible. The electronic tabulation...

Aug 2019