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Bradley Hunter
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Population Health Vendor Overview 2021: Matching Vendor Capabilities to PHM Needs
Population Health Vendor Overview 2021:
Matching Vendor Capabilities to PHM Needs
June 2021
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User Commentary

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Director

The customer service is poor. It is difficult to get ahold of anyone to solve any problems. The...

Apr 2022
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Director

We don't see much innovation from athenahealth; the product is stagnant. There also is very little...

Apr 2022
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Director

We need athenahealth's solution to integrate with more systems. We will be moving to a new...

Apr 2022
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CIO

We use athenahealth Population Health for population health only. We don’t use the product's...

Jan 2022
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CIO

athena is not in a healthy state. They seem like they are focusing too much on population health and...

Jan 2022
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Director

We are pretty satisfied with the system. athenahealth delivers what they promise, so the system is...

Jul 2021
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Director

We work with one specific organization type, but the coding in the athenahealth system doesn't...

Jul 2021
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VP/Other Executive

The integration is really good. We are affiliated with multiple sites and multiple EMRs, so the...

Jul 2021
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VP/Other Executive

The product is really good, and it does exactly what the vendor promised. The product's care...

Jul 2021
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VP/Other Executive

Some functions require a lot of clicks, and the navigation could be simpler. The product is also a...

Jul 2021
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VP/Other Executive

The vendor’s price point is exceptional. The vendor is completely at risk because they only get paid...

Jul 2021
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VP/Other Executive

I would like the vendor's implementations better if we could deploy their system in a test...

Jul 2021
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VP/Other Executive

The vendor’s customer service and support are exceptional. We have solid relationships and good...

Jul 2021
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VP/Other Executive

With another product, athenahealth notifies us about problem areas and other areas that need to be...

Jul 2021
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