Commentary Summary
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User Commentary
Functionality and Upgrades
We are an ACO, and athenahealth doesn't have a solution yet for the eCQM reporting that is becoming...
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Interfacing and Integration
I like the ability to interface with multiple EMRs and various data sources. That is the biggest...
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Future Outlook
We are moving away from the product. The product has room for improvement with regard to the...
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Functionality and Upgrades
athenahealth does really well at documenting care management and patient interactions, reporting on...
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Implementation and Training
The product is pretty straightforward. We can bring on and train new staff in a pretty short amount...
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Relationship
We meet with athenahealth recurringly because of our relationship, the pricing structure, and the...
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ROI / Cost
athenahealth doesn’t nickel-and-dime us. When we have a new plan, we are not charged a new cost....
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Functionality and Upgrades
When it comes to driving tangible outcomes, athenahealth is not as strong as we would hope. When we...
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Service and Support
The customer service is poor. It is difficult to get ahold of anyone to solve any problems. The...
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Implementation and Training
We don't see much innovation from athenahealth; the product is stagnant. There also is very little...
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Interfacing and Integration
We need athenahealth's solution to integrate with more systems. We will be moving to a new...
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