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athenahealth Population Health Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
I know athena tried to transform the product, but the foundation of it just doesn't serve. It was...
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Director
The vendor has a library of training videos that we can watch. That works well for people who learn...
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Director
We use the system for our ACO. It is a very good quality solution. The pieces of the system are...
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Director
It feels like the vendor outsources their helpline. Recently, things have gotten worse. I think...
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Director
The vendor's executives are involved, but I am reluctant to take things to their level every time...
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Director
The system does ingest claims data from our payer sources, but it is so behind that I can’t call it...
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Director
The care-planning portion of the product is really good for us. It meets our needs, and the vendor...
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Director
We are using the data that the system is ingesting, but we are using the data in another solution to...
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Director
This product is probably not part of our long-term plans, but we aren't looking at other products...
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Director
I don’t think the vendor keeps their promises regarding the product. There were nuances that we...
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Director
The tool is specialized, so the vendor doesn’t have very many people in their support center who...
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CEO/President
We have some things in the works in order to evaluate other vendors. We have an internal approach to...
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CEO/President
The vendor was pretty transparent and up front about things. I am inclined to say that the vendor...
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CEO/President
We got the system to improve our accuracy and cording for real-time claims integration. Those things...
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CEO/President
We aren't an easy use case. It is interesting that we are able to use athenahealth Population Health...
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CEO/President
The vendor is a bit above on the technology than where I expected them to be. My expectations were...
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CEO/President
Given the potential strategic alignment for mutual growth and success, the lack of senior...
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CIO
Previously, we thought that we wouldn’t stick with athenahealth for the long term, but that has...
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CIO
athenahealth does a very good job. They take a different stance with the quality of their product....
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CIO
I hate athenahealth’s support. It is terrible. I have always hated their support. My team knows more...
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CIO
athenahealth's system is a very complex beast to get through, but when I reach out to my account...
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CIO
There were a lot of struggles with athenahealth early on in the COVID-19 pandemic. I don’t think...
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VP/Other Executive
The system works well. It helps us manage a lot of data that payers share with us for population...
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VP/Other Executive
My understanding is that there are still some things that are different in the clinical product than...
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VP/Other Executive
If I had to make a buying decision again, I would leave the population health area open. There are a...
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VP/Other Executive
I don’t know how the vendor is promoting the population health tool these days. The population...
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VP/Other Executive
We hit some speed bumps during the implementation. The ease of user for end users is interesting....
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