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athenahealth Population Health Comments
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KLAS Research Director - Bradley Hunter
Subject Expert

Bradley Hunter

Research Director

bradley.hunter@klasresearch.com

801-734-6277

 
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User Commentary

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Director

The vendor has a library of training videos that we can watch. That works well for people who learn...

Feb 2021
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Director

We use the system for our ACO. It is a very good quality solution. The pieces of the system are...

Feb 2021
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Director

It feels like the vendor outsources their helpline. Recently, things have gotten worse. I think...

Feb 2021
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Director

The vendor's executives are involved, but I am reluctant to take things to their level every time...

Feb 2021
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Director

The system does ingest claims data from our payer sources, but it is so behind that I can’t call it...

Dec 2020
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Director

The care-planning portion of the product is really good for us. It meets our needs, and the vendor...

Dec 2020
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Director

We are using the data that the system is ingesting, but we are using the data in another solution to...

Dec 2020
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Director

This product is probably not part of our long-term plans, but we aren't looking at other products...

Dec 2020
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Director

I don’t think the vendor keeps their promises regarding the product. There were nuances that we...

Dec 2020
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Director

The tool is specialized, so the vendor doesn’t have very many people in their support center who...

Dec 2020
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CEO/President

We have some things in the works in order to evaluate other vendors. We have an internal approach to...

Dec 2020
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CEO/President

The vendor was pretty transparent and up front about things. I am inclined to say that the vendor...

Dec 2020
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CEO/President

We got the system to improve our accuracy and cording for real-time claims integration. Those things...

Dec 2020
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CEO/President

We aren't an easy use case. It is interesting that we are able to use athenahealth Population Health...

Dec 2020
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CEO/President

The vendor is a bit above on the technology than where I expected them to be. My expectations were...

Dec 2020
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CEO/President

Given the potential strategic alignment for mutual growth and success, the lack of senior...

Dec 2020
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CIO

Previously, we thought that we wouldn’t stick with athenahealth for the long term, but that has...

Aug 2020
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CIO

athenahealth does a very good job. They take a different stance with the quality of their product....

Aug 2020
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CIO

I hate athenahealth’s support. It is terrible. I have always hated their support. My team knows more...

Aug 2020
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CIO

athenahealth's system is a very complex beast to get through, but when I reach out to my account...

Aug 2020
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CIO

There were a lot of struggles with athenahealth early on in the COVID-19 pandemic. I don’t think...

Aug 2020
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VP/Other Executive

The system works well. It helps us manage a lot of data that payers share with us for population...

Jun 2020
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VP/Other Executive

My understanding is that there are still some things that are different in the clinical product than...

Jun 2020
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VP/Other Executive

If I had to make a buying decision again, I would leave the population health area open. There are a...

Jun 2020
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VP/Other Executive

I don’t know how the vendor is promoting the population health tool these days. The population...

Jun 2020
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VP/Other Executive

We hit some speed bumps during the implementation. The ease of user for end users is interesting....

Jun 2020
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Director

The vendor's quality of support has gotten much better, but their executives keep changing. There is...

Jun 2020
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Director

The product has gotten much better at driving tangible outcomes, and I would recommend the vendor to...

Jun 2020
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Director

We will still have the vendor for the next year, but we will probably be moving toward one of our...

Jun 2020
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Analyst/Coordinator

We have noticed that the vendor has a pretty high turnover, but some people have just moved to new...

Apr 2020
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Analyst/Coordinator

The upgrades have been pretty smooth lately, and the vendor has actually been upgrading earlier than...

Apr 2020
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Analyst/Coordinator

We took the vendor’s training at the very beginning and with each piece of their tool. The vendor...

Apr 2020
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Analyst/Coordinator

Within our patient navigation team, the ability to backdate priority goals is an issue that the...

Apr 2020
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Analyst/Coordinator

In the last year, the vendor has redesigned their care-plan process. That redesign has been a...

Apr 2020
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Analyst/Coordinator

The HEDIS measure has been a touchy point. The vendor hasn’t been able to implement the measure in...

Apr 2020
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Analyst/Coordinator

The vendor’s ability to act on issues that arise has greatly improved in the past. We were not happy...

Apr 2020
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Director

The vendor continues to support us. We don't talk much about COVID-19 specifically during any of our...

Apr 2020
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Director

The system's episode logic needs to be improved, and the quality measures need to be separated by...

Apr 2020
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VP/Other Executive

We would buy the product again from a value standpoint. The cost is lower than what we would have...

Apr 2020
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VP/Other Executive

I can't think of any promise that athena hasn't kept. There are certainly some areas of the system...

Apr 2020
(0)
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VP/Other Executive

The area that we were most concerned about when we first signed on with athena was the product's...

Apr 2020
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Analyst/Coordinator

athena’s system meets some of our needs, but not all of them. In terms of customization and...

Apr 2020
(0)
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Analyst/Coordinator

A lot of athena’s updates are not communicated in a timely manner. athena completed some updates...

Apr 2020
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Analyst/Coordinator

The capabilities of sharing integration are minimal to nonexistent at times. There are times when...

Apr 2020
(0)
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Analyst/Coordinator

We often get error messages that force us into short-term workflows to manage our patient...

Apr 2020
(0)
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