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Atos Clinical Optimization
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Trent Davis
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KLAS Research Director - Trent Davis
 
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User Commentary

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Director

Relationship

Atos has been making amazing changes. It has been really great to work with them. When we ask for...

Jun 2022
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Manager

ROI and Cost

In terms of cost, the firm has a good system for credits. We can purchase things and use the credits...

Mar 2022
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Manager

Relationship

Atos knows our software pretty well, and their staff members are good. The firm has been very open...

Mar 2022
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Manager

Relationship

Sometimes if the module doesn’t work because there is a little break, we are able to reach out to...

Mar 2022
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Manager

Other Observations

We have always approached Atos for optimization opportunities rather than them approaching us. For...

Mar 2022
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Manager

Project Results

We are not necessarily achieving outcomes, but that is because people would prefer in-person or...

Mar 2022
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Manager

Tools and Methodology

Maybe the firm could improve their strategic ability if they had a community board. For example,...

Mar 2022
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CIO

ROI and Cost

The work that Atos provides is expensive. They have adoption coaches as part of their value...

Mar 2022
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CIO

Project Results

Thanks to Atos, our team felt prepared. We liked that we could get what we needed and that the...

Mar 2022
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CIO

People and Knowledge

One key individual from Atos worked with us on-site. At one point, we were behind in our project,...

Mar 2022
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CIO

People and Knowledge

Some of the Atos staff members are a good fit. They understand the hospital workflow, and they are...

Mar 2022
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CIO

ROI and Cost

Atos has a good tool, and they have good analytics around their tool. However, the tool is really...

Mar 2022
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CIO

Tools and Methodology

When Atos was preparing for our project, they probably underestimated our level of comfort with our...

Mar 2022
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Manager

Relationship

The firm's executive involvement is perfect; the executives are very engaged. They have the same...

Jan 2022
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Manager

Project Results

We had a project to do a few years ago that we couldn’t easily do ourselves, so we engaged Atos....

Jan 2022
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Manager

ROI and Cost

Atos is not in the business to nickel-and-dime us. We have changed direction on the scope or made...

Jan 2022
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Manager

People and Knowledge

I think Atos’ help desk could be a little more robust. The number of people seems to be pretty...

Jan 2022
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Director

Project Results

The firm has been helpful to us because they have allowed us to make sure that people are educated...

Jan 2022
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Director

Project Results

The firm didn’t underperform. They met our expectations and didn’t disappoint. When we met with the...

Jan 2022
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Director

Project Results

I would tell others that using Atos worked very well for us. They provided a user-friendly platform...

Jan 2022
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Director

People and Knowledge

A lot of our work with the firm was remote. That was really beneficial during the pandemic. The...

Dec 2021
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Director

Project Results

We would never have been able to accomplish what we did without Atos. If we didn't have Atos, then...

Dec 2021
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Director

Tools and Methodology

Atos was great at helping us fix things when we made mistakes, and they didn't nickel-and-dime us to...

Dec 2021
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Analyst/Coordinator

People and Knowledge

One of Atos' biggest strengths is their responsiveness. If there is an issue, I can shoot an email...

Dec 2021
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Analyst/Coordinator

Tools and Methodology

In terms of any limitations or recommendations for improvement for Atos, their actual software...

Dec 2021
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Analyst/Coordinator

Tools and Methodology

We have run into challenges with dashboards and reporting in Atos' system with our clinics. The...

Dec 2021
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Analyst/Coordinator

People and Knowledge

If we need a new report, Atos is super responsive. They have built new reports for us in a short...

Dec 2021
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Analyst/Coordinator

ROI and Cost

At the price we are paying right now, I would buy from Atos again, but at the price we were paying...

Dec 2021
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Analyst/Coordinator

Tools and Methodology

The Atos software platform could use updates and become more efficient. To exceed my expectations,...

Dec 2021
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Analyst/Coordinator

People and Knowledge

We have an account manager from Atos who is extremely involved, and we have a manager that is...

Dec 2021
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Analyst/Coordinator

Project Results

One outcome we had hoped to achieve with Atos that we haven’t seen yet is being able to flex to a...

Dec 2021
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Analyst/Coordinator

Tools and Methodology

If we were starting from the beginning with Atos, there may be greater value in other systems. Now...

Dec 2021
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People and Knowledge

Atos is extremely responsive and flexible. They are willing to enhance their product based on our...

Nov 2021
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People and Knowledge

We have gone through some staffing changes with Atos. They are getting a good handle on the changes,...

Nov 2021
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Physician

Tools and Methodology

Often, it is very tough to get IT companies to give specifics about their successes with other...

Oct 2021
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Physician

Tools and Methodology

Atos lets us drive the bus, and they help as a navigator in areas where they have been out there on...

Oct 2021
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Physician

Project Results

Our goals are one and the same. We are focused on the success of the project, the project outcomes,...

Oct 2021
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Physician

Tools and Methodology

I am very impressed with Atos. They have a unique focus in the IT industry. I have worked with the...

Oct 2021
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Physician

People and Knowledge

Atos is somewhat unique in the IT industry because they listen very deeply to our needs. Atos makes...

Oct 2021
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Physician

Project Results

Atos is prompt and on time. They don’t overpromise or underdeliver. Atos manages our applications...

Oct 2021
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Article
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The Three Levers of Clinical Optimization
01 July 20    |   Warren Whitford and Colin Buckley
In our Clinical Optimization Services 2020 report, we analyze the three key levers almost all firms use that are proven to increase organizations’ EMR satisfaction scores: (1) workflow refinement, (2)



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