Alaris Pre and Post Remediation (LVP, PCA, Syringe) Commentary
Filtered view: (EHR-Integrated)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
BD supports me well. Their timeliness and effectiveness in getting back to me as soon as we have...
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Loyalty, Product
I'm not giving top ratings just to give BD top ratings. I'm giving top ratings because I have worked...
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Loyalty, Product
In terms of what BD could improve, BD has moved away from saying occluded when the line gets...
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Loyalty, Relationship
Things are going pretty well with BD for now, and we will see how they go in the future. Hopefully,...
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Product
The Alaris Pre and Post Remediation pump is easy to use. Nurses love the simplicity and...
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Product
When we updated the Alaris pumps, there were quite a few meetings, opportunities to ask questions,...
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Relationship, Product
BD has been a really good integration partner. Sometimes issues are on the Cerner end, and sometimes...
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Product
I want the Alaris pumps to be interoperable with a weight-based PCA pump. That would be my...
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Product
We have asked for a few enhancements in the Alaris pumps' functionality that we haven't gotten yet....
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Loyalty
We are still holding out for some of the big things that we have been asking BD for ever since I...
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Product
The Alaris syringe pump is really key in our specialty. Some of the other pumps that are out there...
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Product
BD offers data through their CareFusion analytics. From a clinical standpoint, we can get all the...
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Product
In the Alaris pumps, there are a lot of different ways that we can create and build reports. We have...
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Relationship
I have had a lot of really good responses from BD’s nursing practice representatives. But I know the...
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Relationship, Operations
Our last big venture with BD was implementing a cloud-based solution for all our data. They...
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Relationship
I don't think that BD meets all our expectations all the time. The remediation took way longer than...
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Product
I would buy the Alaris pumps based on some of the work that has been done to the syringe pump. The...
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Product
Most things with the Alaris pumps are pretty straightforward, but there are some workflows that we...
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Operations
BD does a good job with upgrades. They bring a team in, and they do a lot of good work. Things are...
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Loyalty, Product
I don't see a lot of new technology coming out of BD. I see just some fixes of the old technology.
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Operations
BD’s initial training is really good, but then we have to try to maintain that over time with new...
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Culture, Relationship
I'm not sure BD was completely up front with all their customers a few years ago with all that was...
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Relationship
BD has been a good partner. They aren't perfect by any means, but they are decent. I have never had...
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Product
There are some other up-and-coming products out there, similar to the Alaris pumps, but we don't...
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Product
If someone were asking me about the Alaris pumps, I would tell them that the pumps really would meet...
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Culture, Value
BD does not avoid charging for every little thing. Their implementation cost for new facilities is...
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Relationship, Operations
With BD, the support depends on what project manager someone has. BD has changed project managers on...
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Loyalty
We looked at all the vendors before we made the decision to go with BD again, and no vendor could...
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Relationship, Product
BD doesn’t keep their promises with their software challenges related to the PCA pumps being in...
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Product
The screen on the Alaris pumps is much larger than the screen on a lot of BD's competitors' pumps....
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Loyalty, Product
The only thing that we are waiting for on the Alaris pumps is for the PCA module to have...
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Loyalty
BD had the most expensive pumps in our vendor evaluation, but people get what they pay for. We...
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Product
BD offers the LVP, the syringe pump, and the PCA equipment all in a cohesive package. There are...
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Product
Trying to interpret our interoperability data retrospectively is quite complex, so there are a lot...
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Loyalty
BD’s sets have not been as challenging as some other vendors' sets. Other vendors have complex set...
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Culture
There are no more generations of the pumps that we are currently using being produced because those...
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Relationship
BD has been consistent, but we had something that was very challenging because of the recall and the...
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Operations
BD has a large share of the market, so when we onboard new nurses, most of them are familiar with...
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Loyalty
We did our RFP this year and evaluated all the pump manufacturers to see if we wanted to continue...
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Relationship
BD has a pretty good analytics platform, and their support has been pretty reasonable, so a lot of...
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Relationship, Product
In general, BD keeps their promises. They have a lot of promises for future development that don't...
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Relationship, Product
I think I would buy the Alaris pumps again. I have used competing equipment, and the Alaris pumps...
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Operations
There definitely could have been more communication during the implementation. Communication was a...
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Loyalty, Product
The overall quality of the Alaris pumps could be better. We just did a remediation, and then BD came...
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Relationship
BD’s support is slow. We never know who we are supposed to ask what question to, so I just blast a...
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Product
The way the screen is displayed in the Alaris Pre and Post Remediation doesn't align with the way...
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Loyalty
We will be updating our pumps in the next few years because there has not been any new technology in...
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Relationship, Product
We have a long-standing relationship with the Alaris pumps. When I took over the pumps, I had little...
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Product, Value
The reporting capabilities need refinement. I would like more analytical reporting. With BD's...
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Value
One part of BD’s remediation efforts was that they were offering a very generous discount on...
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Relationship
I have always liked BD’s services. Their technical services during the upgrades are almost...
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Relationship
A lot of the time, BD will reach out to us before we reach out to them or will tell us there is an...
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Loyalty
We are looking into different pumps, but we are still in the discovery phase. At the moment, we are...
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Loyalty, Product
All the modules currently don't have interoperability. Currently, the PCA module is not...
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Product
I would love it if the PCA module would support EMR integration. That is just about the only thing...
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Culture, Relationship
BD does not keep their promises. The recall issue that they had several years ago took forever and a...
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Loyalty
When BD came in, they weren't the number-one group that was selected. The decision was made behind...
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Operations
I don't think BD's quality is very good. The training is horrible. We basically did the training...
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Culture, Value
I think BD's charges are outrageous. We are billed for every little thing that happens. They have...
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Culture, Product
The Alaris pump works as promoted except for one thing, and it is significant. We can load drug...
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Value
We have software licensing, manager fees, connectivity services, equipment licenses and services,...
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Operations, Product
There was a time when we went through several upgrades in a row for the Alaris pumps, and every pump...
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Product
The Alaris pumps actually have a good ease of use. The tutorial and all that stuff on board are...
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Relationship
BD does an exceptional job and is good to work with. We have a great relationship with the people we...
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Product
There are a couple of downsides to the Alaris pump. One is its size; it is too big. In a transport...
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Product
I would like to have a bit more autonomy with what we see on the screen of the pumps. Also, we would...
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Relationship
BD has listened to organizations and end users on what features they want to improve on or change....
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Value
It is disappointing that BD charges for a lot of data analytics. Unfortunately, they show us a shiny...
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Loyalty, Product
Some areas for improvement with BD are when we are undergoing interoperability or some sort of...
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Relationship, Product
BD needs a capsule for MRIs. They have one, but they just haven't sought FDA approval for it. That...
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Relationship
Some highlights with BD have been working one-on-one when we have had questions or needed to...
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Relationship, Operations
During our interoperability transition, BD provided us with context about other institutions that...
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Product
It is still concerning that BD has to send out information for us to be on the lookout for parts...
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Culture, Relationship, Operations
The process of remediation with BD was pretty quick. Any hurdles we had were more internal than on...
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Relationship
We have had a few issues recently that have resulted in staff and leadership losing a little trust...
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Loyalty
The only product enhancement from BD we are hopeful about is the interoperability with PCA pumps. My...
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Operations
Going through the remediation was our most challenging process with BD. Communication was a bit of a...
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Product
Being on the other side of BD's remediation has been very good. One thing that is going well coming...
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Loyalty
We have no intent of looking at any other options. Right now, BD is still the front-runner for us...
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Relationship
We are pleased with the level of support, education, and outreach from BD.
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Relationship, Operations, Product
The process to remediate the Alaris pumps was rocky. We weren’t charged for the pumps or for the...
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Relationship
BD is very responsive, and they try to help us. They seem to take concerns seriously.
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Product
The only negative thing right now with the Alaris pumps is the fact that we can’t use them with the...
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Loyalty, Value
BD has gone to a newer platform for their reporting, and we chose not to go that way because of the...
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Product
A huge dissatisfier for our staff in the new software is that BD made the end of an infusion a high...
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Operations
Our recent implementation with the Alaris pumps definitely had some hiccups. We were ready to go,...
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Loyalty
Overall, the Alaris pumps are good. For the most part, the pumps meet our needs, and they are pretty...
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Product
The Alaris pumps are very easy to use and navigate. If we pull data, it is very easy to navigate the...
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Relationship
BD’s customer support people aren't always easy to get ahold of. We don’t always get responses in a...
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Loyalty, Product
We would like to be able to integrate the Alaris PCA pumps with our EMR. Also, the pumps don't have...
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Product
I like the modularity of the Alaris pumps. We can have one PCA unit and then add multiple modules....
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Loyalty
We have been comparing IV pumps, and I believe we will likely stick with our current pumps, which...
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Product
I wish there were room for improvement in integration with the Alaris. There is a margin for error...
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Product
One of our frustrations with the Alaris is that lots of times, we will have the IV and the AC right...
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Product
We changed the total amount of fluid to go in the Alaris pump so that we can stop a line from going...
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Loyalty, Product
The Alaris is pretty easy to use. We appreciate that the Alaris is compatible with the PCA pumps in...
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Product
The Alaris pump design has been the same for many years. So, really the end-user experience of the...
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Product
We would like to be able to use interoperability to program the Alaris PCA and syringe pumps because...
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Loyalty, Product
Overall, the Alaris pumps do what they are supposed to. We would like BD to continue to integrate,...
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Relationship
Everyone at BD has been helpful and quick to respond. They are willing to take time to get on a call...
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Product
The Alaris pumps are gravity pumps and are complex to set up. The nursing department has to be...
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Culture, Value
The vendor charges for every little thing. I feel like every little piece and thing that we want is...
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Operations
The initial training that we did went well. I really didn't hear too much in the way of issues that...
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Culture, Relationship
If there is a recall or issues or whatever, that is all definitely communicated in a timely fashion...
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Product
The program that we use to edit the software is pretty straightforward and robust, and I think that...
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Loyalty, Product
The vendor has road maps that they are hoping to bring some of the out-of-scope things for interop...
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Loyalty, Product
I would buy this product again because I have been fairly happy with the product. I know that when...
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Operations, Product
For the first several years with the Alaris pump, we were just doing manual programming. Then, we...
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Loyalty
We have met with BD multiple times and understand what needs to be done, but we are going through an...
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Product
One of the biggest challenges with BD is we were struggling with getting our pump data back to us....
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Product
We want flexibility in the Alaris library to make decisions on what are best practices. I understand...
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Operations
We have had a go-live where we rolled out the Alaris pumps while I have been working here, and BD’s...
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Operations
For the training that I have sought out from BD, I have found them pretty valuable. Maybe there is a...
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Relationship
I always enjoy working with the BD people I work with and talk to. I find them to be very engaged...
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Product
We had a significant number of recalls on the Alaris products in the past, and BD has improved on...
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Operations
I don't know whether this is on our side in terms of how our corporate team does things, but access...
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Product
Sometimes utilizing the smart pump programming feature in the Alaris is a bit clunky with our EMR....
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Relationship
BD has had some recalls recently, but they do a good job of letting us know when there are problems...
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Loyalty, Value
We are seriously considering moving away from the Alaris pumps right now, but not because of the...
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Loyalty, Product
Some parts of our organization want to keep the Alaris pumps. One of the nice things about them is...
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Value
BD seems to want to charge for extra things like software support and different pieces of data that...
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Loyalty
BD supported us when we had to move pumps from one site to another, and they helped make sure the...
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Loyalty
There have been issues with BD’s recall of the Alaris pumps, and part of their mitigation is over...
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Product
There is a lot of stuff we would like to see pushed out to us by BD versus running our own reports...
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Product
I cannot stand that we have to have different levels in the pump. If we are using a single tube, we...
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Product
I like the drug library capability in the Alaris. It allows us to add extra guardrail safety...
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Relationship, Product, Value
The data analytics in the Alaris pumps are really good, but we have had some access problems this...
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Product
The usability of the pumps is really good. The accuracy, overall, is good. The ability to do the...
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Product
From the clinical perspective, we would like to see three things. Right now, if we are programming a...
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Relationship
BD's response to the FDA recall has not been as timely as it could have been, even though they said...
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Operations
BD has this smart pump that we could integrate, but BD doesn't teach integration. When we have...
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Operations, Product
The Alaris is not very intuitive because of the way it is programmed. Somebody couldn't just go up...
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Relationship
We can get in touch with BD, and for basic problems, their service is fine. However, when we are...
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Product
I have worked with the Alaris pumps for the whole time we have had them, and I do not feel that they...
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Relationship, Operations
BD only gives provider guidance if they are forced to by the FDA.
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Relationship, Product
BD does integrate, but it seems like they got integration and then haven't been interested in doing...
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Relationship, Product
BD has zero solutions for situations like MRIs, and that doesn't meet our needs at all. The fact...
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Relationship, Operations
We are currently working through a process of upgrading with BD. I have gone through many upgrades...
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Relationship, Product
The Alaris pump is so big that it is like carrying around a bag of bricks. BD is so committed to the...
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Product, Value
We suffered through using the Alaris pumps before the recall, and we were having weekly free flows...
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Product
I like the interoperability between the EHR and the pump programming, the ability to standardize...
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Culture
BD promised to make PCAs interoperable a long time ago, but then they got stopped by the FDA for...
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Operations
BD did a good job of keeping their promise to help with the onboarding process. We touched base with...
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Value
Because we had some old credits, BD didn’t charge us for something they easily could have charged us...
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Relationship
BD's customer service is so good that people don’t switch away from the vendor. The vendor does a...
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Product
Some of our issues are hard to put on BD because of the regulation changes and how they have to go...
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Loyalty, Product
Within our organization, we use the Alaris pump's interoperability in many departments. There are a...
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Relationship, Product
The Alaris devices are challenging. Mechanically, some pieces and parts can break in the Alaris...
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Loyalty, Value
I would tell others looking at the Alaris devices that integrating on the informatics side is a fair...
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Relationship, Product
BD had a recall on the pumps that went on for years, and that was difficult. We also had to do a...
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Operations
BD does a good job with training. They come on-site, and they have follow-up off-site as well. We...
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Product
I don't know whether we consider the FDA remediation new technology, but in theory, the Alaris pumps...
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Relationship
The support at BD is pretty good. We have a special account manager, and we talk to the leaders...
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Product, Value
We are happy with the Alaris pumps’ interoperability, and they cost a lot of money, so we don't feel...
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Value
BD absolutely doesn’t avoid charging for every little thing. They have a medication safety analytics...
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Loyalty
There was a pump fair, so we went and looked at everything. Two barriers to change are money and the...
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Relationship
We have been with BD for a long time, so I have people to go to, but if we have to go through BD's...
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Relationship, Product
BD wants to move a project forward, so they are proactively irritating me by asking when they can do...
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Product
BD has not integrated PCAs yet into interoperability, and they have been saying they are going to do...
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Loyalty, Product
BD has no FDA clearance for alarm notifications on PCA pumps, and that is one of the drawbacks of...
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Product
One thing I love about the Alaris pump is that we can do large volumes. We can have like six or...
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Relationship
We really don’t have any issues with the Alaris pumps, but when we did have issues in the beginning,...
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Operations
I'm not aware that BD does any ongoing training, but their initial training was not bad. For the...
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Loyalty, Relationship
We wanted to do in-pump interoperability with the Alaris pumps, but BD had a bad year financially,...
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Loyalty
We are going to stay on the Alaris. BD is replacing our pumps on their dime, so there is no reason...
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Relationship
BD used to be knocking down our door all day, every day to buy their product, and then poof, we...
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Relationship
BD keeps their promises in terms of working with us and doing remediation, but it just feels like we...
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Product
I have had to tell BD about some errors in how the pump is set up. The Alaris is so old that it...
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Loyalty
The Alaris is not part of our long-term plans. If BD had serious upgrades, we would definitely...
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Relationship, Product
I don't trust the Alaris pump. It under- and overinfuses, and I don't believe the remediation, which...
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