Alaris Pre-Remediation (LVP, PCA, Syringe) Commentary
Filtered view: (Traditional)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
When we update our pump fleet, we will be staying with BD. We have had a lot of technological...
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Product
Our health technology maintenance department sometimes feels unsupported from an equipment...
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Relationship
BD does not keep their promises, but some things are beyond any pump vendor's control. The FDA is...
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Product
The programming of the Alaris Pre and Post Remediation pump is quite simple, and people have a good...
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Product
We need more understandable messaging for users of the pumps. When nurses get guardrail messages...
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Relationship
BD wants to be involved, but we are slow to engage. If we renew with BD, we need to have a different...
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Relationship
BD’s service and availability are very good. Our BD representative is responsive, and they provide...
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Operations
BD offers on-site training and assistance over the phone. We will routinely set up calls and go over...
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Loyalty, Product
We are considering getting the updated version of the Alaris Pre and Post Remediation pumps or going...
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Product
With the Alaris Pre and Post Remediation pump, there might be one set of units that is not in the...
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Product
We are not successful yet with integration with the Alaris Pre and Post Remediation pumps, but we...
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Product
I like the Alaris Pre and Post Remediation pump’s editor software better than any other pump...
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Relationship
When I have to send clinical questions, the folks at BD are very responsive. We also have a...
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Product
With the Alaris Pre and Post Remediation pump, we haven't done the remediation yet. In the past, the...
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Relationship
The lack of support and vendor engagement knocks the vendor's score down for me. BD did a very poor...
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Operations
We have been without a representative for a long time, so there has been no offer to come in and...
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Product, Value
This solution has been a good investment, and the pumps have been good for us. In reality, the end...
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Loyalty, Value
BD supports interoperability with our EHR, but the version that we have right now is not compatible,...
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Loyalty, Relationship
We are extremely dissatisfied with BD's lack of response to us. It is kind of a slap in the face. We...
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Relationship, Product
This solution is not the greatest technology on the market. BD’s reports are somewhat hard to read...
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Culture, Loyalty, Value
Obviously, we have to pay for BD’s disposables, like their tubing, but every little upgrade that we...
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Culture, Relationship
BD does not keep their promises. The recall issue that they had several years ago took forever and a...
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Loyalty
When BD came in, they weren't the number-one group that was selected. The decision was made behind...
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Operations
I don't think BD's quality is very good. The training is horrible. We basically did the training...
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Culture, Value
I think BD's charges are outrageous. We are billed for every little thing that happens. They have...
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Relationship
I don't think BD keeps their promises all the time. They try, but they don’t always deliver. It also...
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Operations, Product
I would recommend BD. There is no perfect pump out there, and the assertion that there is a perfect...
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Loyalty, Product
We are not integrated with the Alaris pump yet, but it is supported. That is a choice that we make,...
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Culture, Value
BD’s pricing is fair. It is not super great but not super bad. We paid them money, and we got stuff....
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Loyalty, Product
Some folks think we should stay with the current pump platform for a variety of reasons, and some...
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Loyalty
There are reasons why we chose the Alaris pump, and some of those reasons haven’t changed when we...
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Product
The alerts that are presented to end users are not phrased well for users to understand how to...
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Loyalty
We are happy with BD's product and service. I'm very happy with the BD team. With every remediation...
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Operations
We really haven't had any issues with the product. When the vendor did the training, I remember them...
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Product
We would like the pumps to offload into the EMR. We would like the pumps to be able to scan into the...
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Relationship, Operations
The vendor came on-site, and we haven't had to pay for any remediation. The vendor's people have...
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Relationship, Product
I would like to see BD work on accomplishing some things with automation without so many clicks. A...
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Relationship
There is always an opportunity to continue to better meet the needs of end users. We have seen...
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Product
In general, I’m satisfied with the quality of the hardware and software in terms of achieving the...
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Operations
With recent upgrades, the training has involved a train-the-trainer method. There have been...
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Loyalty
We are looking at replacing the Alaris pumps because they are at their end-of-life expectancy, and...
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Relationship
BD puts their efforts into interoperability, and their support is great.
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Product
The Alaris pump lacks a lot of functionalities that we find in pretty much every other device on the...
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Value
Alaris' different remediation projects have gotten to be tiresome. All of their previous...
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Product
There is still no touch screen. The Alaris pumps still have a lot of the same limitations that they...
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Loyalty
It has been frustrating to work with the Alaris pump. I wish there were another pump vendor that we...
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Loyalty
We considered moving away from the Alaris because of an FDA mandate, but we ended up staying with BD....
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Loyalty
We decided to continue using the Alaris for our large-volume pumps. The largest driver for why we...
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Loyalty, Product
BD put a hold on the conversion to the new pumps. For the longest time, there were no updates as to...
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Operations
There have been quite a few issues with the overall quality of the Alaris pump. I am just beyond...
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Loyalty
Our Alaris upgrade has been paused. I actually have not seen any plans from BD about restarting the...
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Loyalty, Product
We paused our interoperability because it wasn't functioning well enough. Interoperability is one...
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Product
I have only used two vendors. The pumps that we were on previously weren't as user friendly as the...
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Relationship, Product
Our Alaris pumps have never broken. There are some gaps in the drug software. With some of its...
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Relationship, Operations
I worked with a BD pharmacy consultant, and they were really good.
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Product
There are some little things in the Alaris pump that are difficult. It only can program in certain...
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Product
We have had errors in the Alaris pumps because there is very specific programming on the nurses'...
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Relationship, Product
I don't have any issues with the Alaris, but on the other hand, I don't completely know all the...
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Culture, Relationship, Operations
BD said when some things would be ready to go, and the time that those things were actually ready to...
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Product
One thing I hear from nurses is that the Alaris pump is really bulky and big, and that is something...
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Product
The reporting capabilities of the Alaris pumps are excellent because they are very customizable. I...
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Product
The only thing I would say that is challenging with the Alaris pumps is that some of the reports are...
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Relationship
I'm very happy with the Alaris pumps. BD's support is very good. I have a data consultant I can...
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Product
I would love to have some interoperability with the Alaris pumps. When somebody has a question about...
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Product
The Alaris pumps are really hard to learn; they are not terribly easy to use. It took me quite a...
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Relationship, Product
BD’s tech support has been great to me. The Alaris pump is great. I love the Alaris system. It is...
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Operations
BD has had a number of recalls with plastic and the cleaners we use. BD's implementation and the...
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Culture, Relationship
BD customer support does well when we bring up issues and concerns. The problems are more with the...
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Loyalty, Product
With the way the secondary line connects above the Alaris pump, if a nurse doesn’t unclamp the...
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Product
The Alaris pump is a peristaltic pump, so it is more affected by head height. If I hang a bag at the...
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Loyalty, Relationship, Product
BD had some FDA actions that really halted their ability to innovate for several years, and from...
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Operations
The vendor has some pretty good videos for training.
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Product
In terms of driving outcomes, having this product is definitely better than not having anything. The...
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Relationship
When we were doing the pump remediation with the Alaris pumps, we were supposed to get those pumps...
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