Alaris Pre-Remediation (LVP, PCA, Syringe) Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Loyalty, Product

When we update our pump fleet, we will be staying with BD. We have had a lot of technological...

Jun 2025
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Director

Product

Our health technology maintenance department sometimes feels unsupported from an equipment...

Jun 2025
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Director

Relationship

BD does not keep their promises, but some things are beyond any pump vendor's control. The FDA is...

Jun 2025
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Director

Product

The programming of the Alaris Pre and Post Remediation pump is quite simple, and people have a good...

Jun 2025
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Director

Product

We need more understandable messaging for users of the pumps. When nurses get guardrail messages...

Jun 2025
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Director

Relationship

BD wants to be involved, but we are slow to engage. If we renew with BD, we need to have a different...

Jun 2025
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Director

Relationship

BD’s service and availability are very good. Our BD representative is responsive, and they provide...

Mar 2025
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Director

Operations

BD offers on-site training and assistance over the phone. We will routinely set up calls and go over...

Mar 2025
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Director

Loyalty, Product

We are considering getting the updated version of the Alaris Pre and Post Remediation pumps or going...

Mar 2025
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Manager

Product

With the Alaris Pre and Post Remediation pump, there might be one set of units that is not in the...

Mar 2025
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Manager

Product

We are not successful yet with integration with the Alaris Pre and Post Remediation pumps, but we...

Mar 2025
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Manager

Product

I like the Alaris Pre and Post Remediation pump’s editor software better than any other pump...

Mar 2025
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Manager

Relationship

When I have to send clinical questions, the folks at BD are very responsive. We also have a...

Mar 2025
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Manager

Product

With the Alaris Pre and Post Remediation pump, we haven't done the remediation yet. In the past, the...

Mar 2025
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VP/Other Executive

Relationship

The lack of support and vendor engagement knocks the vendor's score down for me. BD did a very poor...

Mar 2025
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VP/Other Executive

Operations

We have been without a representative for a long time, so there has been no offer to come in and...

Mar 2025
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VP/Other Executive

Product, Value

This solution has been a good investment, and the pumps have been good for us. In reality, the end...

Mar 2025
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VP/Other Executive

Loyalty, Value

BD supports interoperability with our EHR, but the version that we have right now is not compatible,...

Mar 2025
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VP/Other Executive

Loyalty, Relationship

We are extremely dissatisfied with BD's lack of response to us. It is kind of a slap in the face. We...

Mar 2025
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VP/Other Executive

Relationship, Product

This solution is not the greatest technology on the market. BD’s reports are somewhat hard to read...

Mar 2025
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VP/Other Executive

Culture, Loyalty, Value

Obviously, we have to pay for BD’s disposables, like their tubing, but every little upgrade that we...

Mar 2025
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Director

Culture, Relationship

BD does not keep their promises. The recall issue that they had several years ago took forever and a...

Mar 2025
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Director

Loyalty

When BD came in, they weren't the number-one group that was selected. The decision was made behind...

Mar 2025
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Director

Operations

I don't think BD's quality is very good. The training is horrible. We basically did the training...

Mar 2025
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Director

Culture, Value

I think BD's charges are outrageous. We are billed for every little thing that happens. They have...

Mar 2025
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Director

Relationship

I don't think BD keeps their promises all the time. They try, but they don’t always deliver. It also...

Dec 2024
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Director

Operations, Product

I would recommend BD. There is no perfect pump out there, and the assertion that there is a perfect...

Dec 2024
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Director

Loyalty, Product

We are not integrated with the Alaris pump yet, but it is supported. That is a choice that we make,...

Dec 2024
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Director

Culture, Value

BD’s pricing is fair. It is not super great but not super bad. We paid them money, and we got stuff....

Dec 2024
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Director

Loyalty, Product

Some folks think we should stay with the current pump platform for a variety of reasons, and some...

Dec 2024
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Director

Loyalty

There are reasons why we chose the Alaris pump, and some of those reasons haven’t changed when we...

Dec 2024
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Director

Product

The alerts that are presented to end users are not phrased well for users to understand how to...

Dec 2024
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CNO

Loyalty

We are happy with BD's product and service. I'm very happy with the BD team. With every remediation...

Dec 2024
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CNO

Operations

We really haven't had any issues with the product. When the vendor did the training, I remember them...

Dec 2024
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CNO

Product

We would like the pumps to offload into the EMR. We would like the pumps to be able to scan into the...

Dec 2024
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CNO

Relationship, Operations

The vendor came on-site, and we haven't had to pay for any remediation. The vendor's people have...

Dec 2024
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Director

Relationship, Product

I would like to see BD work on accomplishing some things with automation without so many clicks. A...

Dec 2024
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Director

Relationship

There is always an opportunity to continue to better meet the needs of end users. We have seen...

Dec 2024
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Director

Product

In general, I’m satisfied with the quality of the hardware and software in terms of achieving the...

Dec 2024
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Director

Operations

With recent upgrades, the training has involved a train-the-trainer method. There have been...

Dec 2024
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Analyst/Coordinator

Loyalty

We are looking at replacing the Alaris pumps because they are at their end-of-life expectancy, and...

Nov 2024
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Analyst/Coordinator

Relationship

BD puts their efforts into interoperability, and their support is great.

Nov 2024
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Analyst/Coordinator

Product

The Alaris pump lacks a lot of functionalities that we find in pretty much every other device on the...

Nov 2024
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Manager

Value

Alaris' different remediation projects have gotten to be tiresome. All of their previous...

Oct 2024
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Manager

Product

There is still no touch screen. The Alaris pumps still have a lot of the same limitations that they...

Oct 2024
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Manager

Loyalty

It has been frustrating to work with the Alaris pump. I wish there were another pump vendor that we...

Oct 2024
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Manager

Loyalty

We considered moving away from the Alaris because of an FDA mandate, but we ended up staying with BD....

Oct 2024
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Manager

Loyalty

We decided to continue using the Alaris for our large-volume pumps. The largest driver for why we...

Oct 2024
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Manager

Loyalty, Product

BD put a hold on the conversion to the new pumps. For the longest time, there were no updates as to...

Oct 2024
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Manager

Operations

There have been quite a few issues with the overall quality of the Alaris pump. I am just beyond...

Oct 2024
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Director

Loyalty

Our Alaris upgrade has been paused. I actually have not seen any plans from BD about restarting the...

Sep 2024
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Director

Loyalty, Product

We paused our interoperability because it wasn't functioning well enough. Interoperability is one...

Sep 2024
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Director

Product

I have only used two vendors. The pumps that we were on previously weren't as user friendly as the...

Sep 2024
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Director

Relationship, Product

Our Alaris pumps have never broken. There are some gaps in the drug software. With some of its...

Sep 2024
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Director

Relationship, Operations

I worked with a BD pharmacy consultant, and they were really good.

Sep 2024
||
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Director

Product

There are some little things in the Alaris pump that are difficult. It only can program in certain...

Sep 2024
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Director

Product

We have had errors in the Alaris pumps because there is very specific programming on the nurses'...

Sep 2024
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Director

Relationship, Product

I don't have any issues with the Alaris, but on the other hand, I don't completely know all the...

Sep 2024
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Director

Culture, Relationship, Operations

BD said when some things would be ready to go, and the time that those things were actually ready to...

Sep 2024
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Director

Product

One thing I hear from nurses is that the Alaris pump is really bulky and big, and that is something...

Sep 2024
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Manager

Product

The reporting capabilities of the Alaris pumps are excellent because they are very customizable. I...

Sep 2024
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Manager

Product

The only thing I would say that is challenging with the Alaris pumps is that some of the reports are...

Sep 2024
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Manager

Relationship

I'm very happy with the Alaris pumps. BD's support is very good. I have a data consultant I can...

Sep 2024
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Director

Product

I would love to have some interoperability with the Alaris pumps. When somebody has a question about...

Sep 2024
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Director

Product

The Alaris pumps are really hard to learn; they are not terribly easy to use. It took me quite a...

Sep 2024
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(0)
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Director

Relationship, Product

BD’s tech support has been great to me. The Alaris pump is great. I love the Alaris system. It is...

Sep 2024
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Director

Operations

BD has had a number of recalls with plastic and the cleaners we use. BD's implementation and the...

Aug 2024
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Director

Culture, Relationship

BD customer support does well when we bring up issues and concerns. The problems are more with the...

Aug 2024
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Director

Loyalty, Product

With the way the secondary line connects above the Alaris pump, if a nurse doesn’t unclamp the...

Aug 2024
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Director

Product

The Alaris pump is a peristaltic pump, so it is more affected by head height. If I hang a bag at the...

Aug 2024
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Director

Loyalty, Relationship, Product

BD had some FDA actions that really halted their ability to innovate for several years, and from...

Aug 2024
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Director

Operations

The vendor has some pretty good videos for training.

Aug 2024
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Director

Product

In terms of driving outcomes, having this product is definitely better than not having anything. The...

Aug 2024
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Director

Relationship

When we were doing the pump remediation with the Alaris pumps, we were supposed to get those pumps...

Aug 2024
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