Alaris Pre-Remediation (LVP, PCA, Syringe) Commentary
Filtered view: (EHR-Integrated)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
I like the EMR interoperability. I like the ability to manage the libraries remotely. We don't have...
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Loyalty, Product
I know BD is working on PCA interoperability, and that has been a thing for a while. That is...
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Relationship
If we submit a case on BD’s web-based portal, we can't submit it at a critical level, so we have to...
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Relationship
BD's support center can be a struggle. We have worked with the support center on various cases, and...
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Loyalty, Value
We have been happy with the Alaris pumps. We did a quick look at the market, and I don't remember a...
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Product
Most things with the Alaris pumps are pretty straightforward, but there are some workflows that we...
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Operations
BD does a good job with upgrades. They bring a team in, and they do a lot of good work. Things are...
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Loyalty, Product
I don't see a lot of new technology coming out of BD. I see just some fixes of the old technology.
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Operations
BD’s initial training is really good, but then we have to try to maintain that over time with new...
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Culture, Relationship
I'm not sure BD was completely up front with all their customers a few years ago with all that was...
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Relationship
BD has been a good partner. They aren't perfect by any means, but they are decent. I have never had...
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Product
There are some other up-and-coming products out there, similar to the Alaris pumps, but we don't...
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Product
The screen on the Alaris pumps is much larger than the screen on a lot of BD's competitors' pumps....
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Loyalty, Product
The only thing that we are waiting for on the Alaris pumps is for the PCA module to have...
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Loyalty
BD had the most expensive pumps in our vendor evaluation, but people get what they pay for. We...
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Product
BD offers the LVP, the syringe pump, and the PCA equipment all in a cohesive package. There are...
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Product
Trying to interpret our interoperability data retrospectively is quite complex, so there are a lot...
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Loyalty
BD’s sets have not been as challenging as some other vendors' sets. Other vendors have complex set...
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Culture
There are no more generations of the pumps that we are currently using being produced because those...
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Relationship
BD has been consistent, but we had something that was very challenging because of the recall and the...
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Relationship, Product
We have a long-standing relationship with the Alaris pumps. When I took over the pumps, I had little...
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Product, Value
The reporting capabilities need refinement. I would like more analytical reporting. With BD's...
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Value
One part of BD’s remediation efforts was that they were offering a very generous discount on...
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Relationship
I have always liked BD’s services. Their technical services during the upgrades are almost...
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Relationship
A lot of the time, BD will reach out to us before we reach out to them or will tell us there is an...
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Loyalty
We are looking into different pumps, but we are still in the discovery phase. At the moment, we are...
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Loyalty, Product
All the modules currently don't have interoperability. Currently, the PCA module is not...
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Culture, Relationship
BD does not keep their promises. The recall issue that they had several years ago took forever and a...
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Loyalty
When BD came in, they weren't the number-one group that was selected. The decision was made behind...
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Operations
I don't think BD's quality is very good. The training is horrible. We basically did the training...
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Culture, Value
I think BD's charges are outrageous. We are billed for every little thing that happens. They have...
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Culture, Product
The Alaris pump works as promoted except for one thing, and it is significant. We can load drug...
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Value
We have software licensing, manager fees, connectivity services, equipment licenses and services,...
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Operations, Product
There was a time when we went through several upgrades in a row for the Alaris pumps, and every pump...
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Product
The Alaris pumps actually have a good ease of use. The tutorial and all that stuff on board are...
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Relationship
BD does an exceptional job and is good to work with. We have a great relationship with the people we...
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Product
There are a couple of downsides to the Alaris pump. One is its size; it is too big. In a transport...
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Value
It is disappointing that BD charges for a lot of data analytics. Unfortunately, they show us a shiny...
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Loyalty, Product
Some areas for improvement with BD are when we are undergoing interoperability or some sort of...
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Relationship, Product
BD needs a capsule for MRIs. They have one, but they just haven't sought FDA approval for it. That...
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Relationship
Some highlights with BD have been working one-on-one when we have had questions or needed to...
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Relationship, Operations
During our interoperability transition, BD provided us with context about other institutions that...
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Relationship
We are pleased with the level of support, education, and outreach from BD.
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Relationship, Operations, Product
The process to remediate the Alaris pumps was rocky. We weren’t charged for the pumps or for the...
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Relationship
BD is very responsive, and they try to help us. They seem to take concerns seriously.
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Product
The only negative thing right now with the Alaris pumps is the fact that we can’t use them with the...
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Loyalty, Value
BD has gone to a newer platform for their reporting, and we chose not to go that way because of the...
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Product
A huge dissatisfier for our staff in the new software is that BD made the end of an infusion a high...
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Operations
Our recent implementation with the Alaris pumps definitely had some hiccups. We were ready to go,...
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Loyalty
Overall, the Alaris pumps are good. For the most part, the pumps meet our needs, and they are pretty...
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Product
The Alaris pumps are very easy to use and navigate. If we pull data, it is very easy to navigate the...
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Relationship
BD’s customer support people aren't always easy to get ahold of. We don’t always get responses in a...
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Loyalty, Product
We would like to be able to integrate the Alaris PCA pumps with our EMR. Also, the pumps don't have...
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Product
I like the modularity of the Alaris pumps. We can have one PCA unit and then add multiple modules....
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Loyalty
We have been comparing IV pumps, and I believe we will likely stick with our current pumps, which...
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Product
I wish there were room for improvement in integration with the Alaris. There is a margin for error...
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Product
One of our frustrations with the Alaris is that lots of times, we will have the IV and the AC right...
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Product
We changed the total amount of fluid to go in the Alaris pump so that we can stop a line from going...
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Loyalty, Product
The Alaris is pretty easy to use. We appreciate that the Alaris is compatible with the PCA pumps in...
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Product
The Alaris pump design has been the same for many years. So, really the end-user experience of the...
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Product
We would like to be able to use interoperability to program the Alaris PCA and syringe pumps because...
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Loyalty, Product
Overall, the Alaris pumps do what they are supposed to. We would like BD to continue to integrate,...
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Relationship
Everyone at BD has been helpful and quick to respond. They are willing to take time to get on a call...
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Product
The Alaris pumps are gravity pumps and are complex to set up. The nursing department has to be...
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Culture, Value
The vendor charges for every little thing. I feel like every little piece and thing that we want is...
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Operations
The initial training that we did went well. I really didn't hear too much in the way of issues that...
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Culture, Relationship
If there is a recall or issues or whatever, that is all definitely communicated in a timely fashion...
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Product
The program that we use to edit the software is pretty straightforward and robust, and I think that...
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Loyalty, Product
The vendor has road maps that they are hoping to bring some of the out-of-scope things for interop...
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Loyalty, Product
I would buy this product again because I have been fairly happy with the product. I know that when...
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Operations, Product
For the first several years with the Alaris pump, we were just doing manual programming. Then, we...
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Loyalty
We have met with BD multiple times and understand what needs to be done, but we are going through an...
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Product
One of the biggest challenges with BD is we were struggling with getting our pump data back to us....
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Product
We want flexibility in the Alaris library to make decisions on what are best practices. I understand...
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Operations
We have had a go-live where we rolled out the Alaris pumps while I have been working here, and BD’s...
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Operations
For the training that I have sought out from BD, I have found them pretty valuable. Maybe there is a...
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Relationship
I always enjoy working with the BD people I work with and talk to. I find them to be very engaged...
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Product
We had a significant number of recalls on the Alaris products in the past, and BD has improved on...
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Operations
I don't know whether this is on our side in terms of how our corporate team does things, but access...
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Product
Sometimes utilizing the smart pump programming feature in the Alaris is a bit clunky with our EMR....
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Relationship
BD has had some recalls recently, but they do a good job of letting us know when there are problems...
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Loyalty, Value
We are seriously considering moving away from the Alaris pumps right now, but not because of the...
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Loyalty, Product
Some parts of our organization want to keep the Alaris pumps. One of the nice things about them is...
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Value
BD seems to want to charge for extra things like software support and different pieces of data that...
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Loyalty
BD supported us when we had to move pumps from one site to another, and they helped make sure the...
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Loyalty
There have been issues with BD’s recall of the Alaris pumps, and part of their mitigation is over...
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Product
There is a lot of stuff we would like to see pushed out to us by BD versus running our own reports...
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Product
I cannot stand that we have to have different levels in the pump. If we are using a single tube, we...
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Product
I like the drug library capability in the Alaris. It allows us to add extra guardrail safety...
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Relationship, Product, Value
The data analytics in the Alaris pumps are really good, but we have had some access problems this...
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Product
The usability of the pumps is really good. The accuracy, overall, is good. The ability to do the...
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Product
From the clinical perspective, we would like to see three things. Right now, if we are programming a...
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Relationship
BD's response to the FDA recall has not been as timely as it could have been, even though they said...
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Operations
BD has this smart pump that we could integrate, but BD doesn't teach integration. When we have...
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Operations, Product
The Alaris is not very intuitive because of the way it is programmed. Somebody couldn't just go up...
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Relationship
We can get in touch with BD, and for basic problems, their service is fine. However, when we are...
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Product
I have worked with the Alaris pumps for the whole time we have had them, and I do not feel that they...
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Relationship, Operations
BD only gives provider guidance if they are forced to by the FDA.
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Relationship, Product
BD does integrate, but it seems like they got integration and then haven't been interested in doing...
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Relationship, Product
BD has zero solutions for situations like MRIs, and that doesn't meet our needs at all. The fact...
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Relationship, Operations
We are currently working through a process of upgrading with BD. I have gone through many upgrades...
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Relationship, Product
The Alaris pump is so big that it is like carrying around a bag of bricks. BD is so committed to the...
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Product, Value
We suffered through using the Alaris pumps before the recall, and we were having weekly free flows...
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Product
I like the interoperability between the EHR and the pump programming, the ability to standardize...
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Culture
BD promised to make PCAs interoperable a long time ago, but then they got stopped by the FDA for...
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Operations
BD did a good job of keeping their promise to help with the onboarding process. We touched base with...
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Value
Because we had some old credits, BD didn’t charge us for something they easily could have charged us...
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Relationship
BD's customer service is so good that people don’t switch away from the vendor. The vendor does a...
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