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CostCheck Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

An improvement would be the ability to integrate with outside wholesalers. I know that it is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have pretty high expectations, and Bluesight has had some turnover in their support team...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

CostCheck is a good double-check on what our wholesaler and GPO are doing. GPOs sometimes miss...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Bluesight is constantly looking for ways to improve and puts updates into the system. They've been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our biggest expectation for CostCheck is to be a tool that we use to drive savings on the drug...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

CostCheck may be part of our long-term plans because there are other similar solutions on the market...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

When we identify opportunities to do things differently, Bluesight is always open to our feedback...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The one thing we really can’t do outside of CostCheck is the day-to-day reconciliation, which is...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

For CostCheck, it would be helpful to interface on the purchasing side so that when we place orders,...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

One of the challenges is that there are other vendors in the space that have integrations that...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

For support, we go to the account manager, and the account manager escalates things to the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

With CostCheck, Bluesight is adding functionality to ingest our revenue. The functionality takes...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Analyst/Coordinator

Bluesight meets expectations, but I have high expectations, so I'm always asking for more. I'm...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Bluesight doesn’t try to nickel-and-dime us. We pay an annual fee, and any enhancements are done to...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

All our purchases are based on 340B pricing. If anything comes through without taking into account...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Bluesight is finding items where I can save money, and that's their whole purpose. They are looking...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

CostCheck has glitches all the time that Bluesight has to work out. Our hospital's savings are...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

CostCheck is part of our plans as long as it is making or saving us money. Additionally, the...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Director

Bluesight should offer a regular cadence call with users so that hospitals can share insights and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Bluesight communicates with their customers and asks whether there is interest in additional...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

Bluesight’s customer service is great. They are always willing to answer questions and help. One of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

One of the biggest challenges for us is that our system does not let us start over each fiscal year...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

Bluesight is constantly trying to develop, improve, help, and integrate some of the platforms that...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Bluesight consistently exceeds our expectations, especially when it comes to CostCheck. It is pretty...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Bluesight is very responsive to issues. They have worked with us on developing new tools. They are a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I think that Bluesight should have continued options for system-owned customization. We want to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We want to be able to choose the products I want to compare in CostCheck because sometimes the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Bluesight has really delivered what we asked. They have a nice, mature product, and it complements...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We like the NDC-recommended switches in CostCheck. Those work, and the solution picks the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The dashboard in CostCheck needs to be improved. I haven’t found the algorithm that Bluesight is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I would buy CostCheck again, but now that there are so many new solutions in the space, I would have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I would give Bluesight a rating higher than the top of the scale for proactive service. They are...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Bluesight is very helpful, but we have had some pain points that we have worked through, so I'm not...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Manager

We have been providing ideas to Bluesight about improvements that could be made. When we come up...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Bluesight consistently takes our feedback. In multiple releases, they have made changes to the way...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

CostCheck has seriously saved me hundreds of hours of manual work comparing things. It fills in gaps...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Sometimes with the support from Bluesight it takes them a little bit to get back on a case. Also,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would like to see more, customization opportunities in the sense where if I need a report for...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Sometimes it takes a while to implement certain updates. I am sure they have multiple other...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

CostCheck is very user friendly. In the beginning, Bluesight was very involved in showing us how to...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Bluesight is always trying to update their application. It is nice when they take feedback from...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The basis of CostCheck is that Bluesight gets a certain percentage of the savings that we obtain...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

The system has been good at driving tangible outcomes in terms of recommending cost savings and...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

It has been pretty seamless to get the system going, use it, and get customer service. There is not...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

In terms of improving usability, I think some of the reporting, like the historical reporting of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The strength of our partnership with Bluesight is really high. I encourage our buyers to contact our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

In terms of expectations, I have nothing to complain about. The vendor's customer service is really...

Comment Tone Positive
Pillars Culture, Relationship, Value
Evaluation Unrated

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Manager

We receive our money's worth from the system, but we expect the money we are saving to go down...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The solution needs better reporting options. There is some room for improvement there, but unless...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

My forecasted overall satisfaction in 12 months is high. The system is really good and easy to use....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Things are going really well with CostCheck. I oversee two buyers, and they use CostCheck as part of...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

I like the fact that Bluesight has been able to roll out new offerings in CostCheck with the data...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We have been using CostCheck for a long time now. I don't know whether the vendor is exceeding...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I would like to see Bluesight have more person-to-person availability when issues have to be...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

With CostCheck, I like how easy it is to compare and estimate our savings when it has a recommended...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Bluesight has given us a good product in CostCheck. They have consistency with the product. They...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

The implementation was perfect for CostCheck. We didn't have any issues with it. CostCheck is pretty...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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