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CareSimple Commentary
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Schafer Jackson
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
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Remote Patient Monitoring 2023: Healthcare Organizations Test Solutions in Rapidly Evolving Market
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User Commentary

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Analyst/Coordinator

Product

With the reports that are automatically generated or that we pull, it would be nice to have the...

Jan 2024
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Analyst/Coordinator

Relationship

Anytime there is a broken cuff or something like that, we reach out to CareSimple, and they help...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

CareSimple has been great about listening to our feedback and adding features if we ask specifically...

Jan 2024
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Analyst/Coordinator

Product

We would like it if the solution could integrate into our EHR. There is one feature that would be...

Jan 2024
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Manager

Relationship, Product

The product is decent, but the vendor needs to give better support. We do all the work, onboarding,...

Jan 2024
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Manager

Value

We dislike the vendor's pricing and the cost of devices that are not in use. The vendor is making...

Jan 2024
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CMIO

Operations

CareSimple did a great job with initial and ongoing training. The product has been great, and...

Jan 2024
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CMIO

Product

If we could give CareSimple a more-than-perfect score for ease of use, we would. Once the devices...

Jan 2024
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CMIO

Relationship, Product

We have gotten really good blood pressure control from the product. CareSimple has been very...

Jan 2024
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CMIO

Relationship, Product

Overall, CareSimple is a highly motivated executive leadership group that is interested in...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

The vendor’s data analytics and reporting are why we chose to stay with them. CareSimple is ready to...

Jan 2024
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VP/Other Executive

Product

I know that some products, like the thermometer, different-size blood pressure cuffs, and so on, are...

Jan 2024
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VP/Other Executive

Relationship

I worry that as CareSimple gets bigger and starts expanding, they won’t be able to maintain their...

Jan 2024
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VP/Other Executive

Loyalty

One of the things we are planning on trying to measure with CareSimple is customer engagement. We...

Jan 2024
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VP/Other Executive

Loyalty

We are moving to CareSimple because we really like cellular-enabled devices. The Bluetooth...

Jan 2024
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VP/Other Executive

Product

We are not doing continuous care through CareSimple's product. They do offer that, but it is through...

Jan 2024
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Nurse

Loyalty

CareSimple is not part of our long-term plans. It is costly and not compatible with other programs...

Dec 2023
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Nurse

Relationship, Product

We have no issues with the scales.

Dec 2023
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VP/Other Executive

Product

One of the devices wasn't registering for one of the patients. However, the biggest hurdle for...

Dec 2023
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Director

Loyalty

We decided to go with CareSimple because we wanted something that we could use for things like blood...

Dec 2023
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Manager

Relationship, Operations

Working with CareSimple is great. The support and collaboration have been wonderful. However, it...

Dec 2023
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(0)
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Manager

Relationship

CareSimple has been a really great partner in trying to brainstorm stuff about the product and make...

Dec 2023
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Manager

Relationship

Once we agree on the members we wish to target, our internal case management team does the outreach...

Dec 2023
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Manager

Relationship, Product

The nurse monitoring is a subcontracted service that the vendor provides, and it is great because...

Dec 2023
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Manager

Relationship

We have had an excellent relationship with CareSimple. Our customer success manager is especially...

Dec 2023
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Director

Operations

CareSimple was very helpful during the implementation. We had regular meetings, and the vendor was...

Dec 2023
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Director

Relationship, Product

CareSimple's system is great. Patients don’t have to do anything but take it out of the box and use...

Dec 2023
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Director

Operations, Product

Learning a new portal can be confusing, and I was lost in CareSimple’s portal until I got in and...

Dec 2023
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Physician

Product, Value

I am so impressed with some of CareSimple’s features that they offer with their services. Getting...

Dec 2023
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Physician

Product

I work with a lot of Bluetooth-enabled devices, which require patients to have smartphones. But we...

Dec 2023
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Physician

Relationship

CareSimple is one of the few vendors that I have used multiple times. A lot of developer and vendor...

Dec 2023
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Manager

Culture, Value

We were told by CareSimple that we wouldn't have to pay a charge every month if the patient was...

Dec 2023
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Manager

Relationship

I never had an issue with reaching out to the vendor’s support and our direct people. They did a...

Dec 2023
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Manager

Operations, Product

We have never had any issues with the software whatsoever. It is super straightforward, to the...

Dec 2023
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Manager

Operations

CareSimple's training was good. They were really thorough with it.

Dec 2023
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Manager

Product

I love the vendor’s blood pressure cuffs. They are easy to use. We didn't really have problems with...

Dec 2023
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Manager

Loyalty, Value

The biggest issue with CareSimple is that it isn’t profitable. That is a huge thing because we have...

Dec 2023
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(0)
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Manager

Product

I love the CareSimple portal. It is super easy, and the patients like it.

Dec 2023
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(0)
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Manager

Relationship

We love working with CareSimple's team. We have had no issues, and we have great relationships with...

Dec 2023
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(0)
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Analyst/Coordinator

Product

We had patients compare devices, and they didn't always prefer the CareSimple device. The cuffs were...

Dec 2023
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Analyst/Coordinator

Relationship

We meet with a CareSimple representative consistently, so the vendor does really well on that side,...

Dec 2023
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(0)
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Analyst/Coordinator

Product

Downloading the app for CareSimple is really difficult for our patients. We have a lot of...

Dec 2023
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Analyst/Coordinator

Loyalty

The biggest difference for us in our decision to go with CareSimple was that we had such a limited...

Dec 2023
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Analyst/Coordinator

Relationship

We have had a good relationship with CareSimple. We like working with them. They are really flexible...

Dec 2023
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Analyst/Coordinator

Product

We definitely have some blood pressure cuffs that don't look great. The cuffs have had some sort of...

Dec 2023
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Manager

Relationship

There were several times when we reached out because we had a problem where we could not effectively...

Dec 2023
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Manager

Relationship

We didn't have any problem with the vendor’s reporting. As soon as we got off of our meeting, our...

Dec 2023
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Manager

Product

CareSimple's data is great. We look at it every day. But when we print off the reports for the...

Dec 2023
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(0)
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Manager

Operations, Product

CareSimple is so easy for patients to use. The onboarding is absolutely amazing. I did some RPM in...

Dec 2023
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Manager

Operations

We didn't get any training on the diabetes meters in CareSimple, so we didn't know the meters had...

Dec 2023
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(0)
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Manager

Relationship

I really like CareSimple. They are really great to work with. The leadership is good too. We...

Dec 2023
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(0)
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Manager

Relationship

Our team primarily does the initial outreach and troubleshooting, but when there is something...

Dec 2023
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(0)
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Manager

Relationship

CareSimple has been an excellent partner to work with. They are very responsive to our needs and our...

Dec 2023
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(0)
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Manager

Relationship

CareSimple's customer service is great. They are very responsive to our tickets and our asks. In...

Dec 2023
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(0)
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Manager

Product

We have been able to see improvements in blood pressure readings in our patients following our...

Dec 2023
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(0)
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Manager

Operations

The initial training from CareSimple is good, but as they have different upgrades, we would like...

Dec 2023
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(0)
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Manager

Product

We would like to have more customizable reporting with CareSimple. If I wanted to see a specific...

Dec 2023
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(0)
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Manager

Relationship

It is really hard to get ahold of CareSimple's support team. Sometimes when we do, that is due to...

Dec 2023
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(0)
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Manager

Relationship

CareSimple is responsive to my needs, and they have reached out to me several times to ensure I have...

Dec 2023
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(0)
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Manager

Relationship

CareSimple’s website made it very hard to find their phone number. I emailed them a couple of times...

Dec 2023
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(0)
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Manager

Operations

When I needed training on CareSimple, I contacted the representative, and they sent me manuals that...

Dec 2023
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(0)
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Manager

Product

The CareSimple platform is an easy system to monitor the patients on. I have had difficulty...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

What I really like is that when a question needs to be answered, CareSimple is very prompt at...

Dec 2023
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(0)
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Manager

Product

We use CareSimple for trending and mainly to predict weights to see whether we can change diuretics...

Dec 2023
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(0)
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CNO

Loyalty, Product

We have heard that CareSimple is working on some more robust reporting options.

Dec 2023
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(0)
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Analyst/Coordinator

Product

I like the CareSimple program. There are some things that I would like to change in terms of how...

Dec 2023
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(0)
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CNO

Relationship

CareSimple has changed our care model and how we have cared for patients. We are able to do a lot of...

Dec 2023
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(0)
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CMIO

Product

We have a remote patient monitoring program with CareSimple for hypertension, and we hope to expand...

Dec 2023
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(0)
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CMIO

Operations

The implementation of the CareSimple solution in general was great. The issues were on our end with...

Dec 2023
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(0)
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CMIO

Value

Part of the problem is on our end, but it is hard to set up a program with CareSimple and to know...

Dec 2023
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(0)
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CMIO

Product

CareSimple is the only program that seems to be using cellular-enabled devices, and that has been...

Dec 2023
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(0)
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Director

Product

I would like CareSimple to support a wider range of use cases. We are kind of slow-walking...

Oct 2023
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(0)
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Director

Loyalty

We consolidated what we were using from another vendor to the CareSimple product because we already...

Oct 2023
||
(0)
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Director

Relationship

CareSimple is a great partner. They have strengths and areas where they could improve, but we have a...

Oct 2023
||
(0)
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CIO

Relationship

We are managing the product pretty well on our own, and we don't use much of the vendor's support....

Aug 2023
||
(0)
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CIO

Product

I am not sure I understand the breadth of CareSimple’s company and how much substance the company...

Aug 2023
||
(0)
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CIO

Product

CareSimple is actually tied to our system pretty well. We have a considerable number of patients...

Aug 2023
||
(0)
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CIO

Operations, Product

I don't know how many conversations CareSimple had with Epic about Epic's interoperability...

Aug 2023
||
(0)
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CIO

Product

The only thing we know pretty well about CareSimple is in one focus area; we need to figure out the...

Aug 2023
||
(0)
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CIO

Loyalty

We started off using the product for one specific area because we didn't know a lot about patient...

Aug 2023
||
(0)
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Related Reports
Performance
KLAS article icon
Remote Patient Monitoring 2023
30 May 23    |   Ciera Walker and Schafer Jackson
Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration. † See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
Emerging Technology
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CareSimple
25 June 21    |   Sam Eaquinto and Schafer Jackson
To broaden their virtual care strategies, many healthcare organizations are looking for ways to remotely monitor patients, generate additional revenue, and improve outcomes. CareSimple offers a cloud-based remote patient monitoring (RPM) solution that includes cellular-enabled devices and key services to help organizations optimize their RPM approach. This report aims to validate the performance and scalability of their offering.



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