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CareSimple Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Commentary Summary

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User Commentary

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Nurse

Loyalty

In the long term, we hope for CareSimple to expand beyond the blood pressure cuffs we are currently...

Nov 2025
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Nurse

Loyalty, Product

CareSimple is very easy to use. I have been able to navigate it with very little direction. I can...

Nov 2025
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Nurse

Loyalty, Product

CareSimple is planning an upcoming update that should resolve one of the bugs that we have...

Nov 2025
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(0)
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Nurse

Relationship, Product

CareSimple has worked really hard to make our integrations work. The vendor is doing everything they...

Nov 2025
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Nurse

Relationship

CareSimple is very helpful, and they respond quickly to my questions. If I get hung up on something,...

Nov 2025
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(0)
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Analyst/Coordinator

Product

Overall, I am very satisfied with the program. I sometimes wish I had more tag choices for patient...

Nov 2025
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(0)
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Manager

Loyalty, Relationship

We have had a few meetings with CareSimple where we have talked about their road map and some things...

Nov 2025
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(0)
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Manager

Relationship, Product

A lot of the time, we will bring issues or potential use cases to CareSimple as opposed to them...

Nov 2025
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(0)
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Manager

Relationship

Some of the timing of CareSimple's developments doesn't align with the promises that the vendor...

Nov 2025
||
(0)
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Manager

Relationship

I would tell someone looking at CareSimple's system that the vendor is very willing to work with...

Nov 2025
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(0)
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Manager

Product

CareSimple could have better connectivity options between their system and certain devices as well...

Nov 2025
||
(0)
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Manager

Product

CareSimple could have more on-demand reporting options. Right now, a lot of its reports are pretty...

Nov 2025
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Analyst/Coordinator

Relationship, Product

We mostly submit tickets. CareSimple is really good at following up with patients. CareSimple has to...

Nov 2025
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(0)
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Analyst/Coordinator

Product

There are some limitations with the CareSimple devices. I think that sizing is still the biggest...

Nov 2025
||
(0)
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Analyst/Coordinator

Product

I would say the biggest limitation is on our part. CareSimple has the capability to integrate and...

Nov 2025
||
(0)
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Analyst/Coordinator

Product

From the patient side, the biggest challenges are always logging in and passwords, but that might...

Nov 2025
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Analyst/Coordinator

Loyalty

We did a vendor comparison, specifically comparing the capabilities CareSimple offered to those of...

Nov 2025
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(0)
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Analyst/Coordinator

Value

One of the biggest challenges with CareSimple is that the device batteries run out pretty quickly....

Nov 2025
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Analyst/Coordinator

Product

I don't know what the deal has been, but we have had some patients who don't want to use our...

Nov 2025
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(0)
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Analyst/Coordinator

Product

We really haven't had too many issues with CareSimple's devices. The things we know in terms of the...

Nov 2025
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Analyst/Coordinator

Product

We have felt like we have to be the ones kind of pushing CareSimple for information rather than...

Nov 2025
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Analyst/Coordinator

Relationship

We had a very limited budget. CareSimple was really willing to work with our research project, even...

Nov 2025
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(0)
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Analyst/Coordinator

Product

From a research perspective, I don't think that CareSimple is perfect, but for just a regular...

Nov 2025
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(0)
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Analyst/Coordinator

Product

Patients have noticed a few removed features in the CareSimple application that used to make it more...

Nov 2025
||
(0)
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Analyst/Coordinator

Product

CareSimple is pretty simple to use. Overall, CareSimple has helped our patients answer questions. It...

Nov 2025
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(0)
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Analyst/Coordinator

Relationship, Product

CareSimple has done a lot to support our research projects. They weren't built as a research...

Nov 2025
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(0)
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Analyst/Coordinator

Loyalty

We would maybe buy CareSimple's solution again, but we would be willing to explore other options....

Nov 2025
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(0)
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Manager

Product

We get a lot of complaints about CareSimple's cuffs and scales. Some patients refuse to use the...

Nov 2025
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(0)
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Manager

Loyalty

Shipping issues with CareSimple can cause billing challenges. If a replacement device is sent and...

Nov 2025
||
(0)
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Manager

Product

CareSimple has a few new products coming out. However, many of the vendor's upgrades tend to cause...

Nov 2025
||
(0)
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Manager

Relationship

CareSimple is great about following up on our concerns and working with us when issues come up....

Nov 2025
||
(0)
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VP/Other Executive

Product, Value

We haven't utilized the reporting part of CareSimple's solution very often. However, when we ask...

Nov 2025
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(0)
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VP/Other Executive

Loyalty

The only thing holding me back from being extremely satisfied with CareSimple is that they don't...

Nov 2025
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(0)
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VP/Other Executive

Loyalty, Relationship

We meet with higher-ups from CareSimple all the time, and they are very engaged. CareSimple delivers...

Nov 2025
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(0)
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Manager

Operations, Product

I like the system's ease of use. It is user friendly. Users just push a button. That is literally...

Oct 2025
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Manager

Relationship

CareSimple is pretty good to work with. I usually just send them an email, and I will immediately...

Oct 2025
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Manager

Relationship, Product

CareSimple has a number that they use to identify emails. A lot of the time, if we click on that...

Oct 2025
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(0)
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Manager

Operations

CareSimple's training was mainly just from a manual. I didn't have the product in hand to see what I...

Oct 2025
||
(0)
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Manager

Product

From what I understand, some parts of CareSimple's products hit different cell towers. The blood...

Oct 2025
||
(0)
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Manager

Product

CareSimple's system is shipped very quickly to patients. I like that patients can keep the product....

Oct 2025
||
(0)
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Manager

Loyalty

I am looking forward to the new things that CareSimple has told us that they are going to be...

Oct 2025
||
(0)
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Manager

Relationship

CareSimple does not seem like a large company from the people that I have met, but everyone has been...

Oct 2025
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(0)
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Manager

Product

CareSimple is not capable of automating the billing process.

Oct 2025
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(0)
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Manager

Operations

CareSimple did not have any training documents for us. They could be accessed on their website, but...

Oct 2025
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(0)
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Manager

Product

The CareSimple devices run on cell towers. Not all devices have the same capabilities as others....

Oct 2025
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(0)
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Manager

Product

There is only one size available for the blood pressure cuffs, and that can make it difficult to get...

Oct 2025
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(0)
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Manager

Value

I like the billing and reports features; they let us know who needs charges dropped and when. We...

Oct 2025
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(0)
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CEO/President

Relationship

CareSimple has been an integral part of our community-based initiative to reduce maternal mortality...

Aug 2025
||
(0)
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Director

Relationship

We have regular calls with CareSimple, but I don't feel like they support me. We could have...

Aug 2025
||
(0)
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