CareSimple Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Loyalty
In the long term, we hope for CareSimple to expand beyond the blood pressure cuffs we are currently...
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Loyalty, Product
CareSimple is very easy to use. I have been able to navigate it with very little direction. I can...
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Loyalty, Product
CareSimple is planning an upcoming update that should resolve one of the bugs that we have...
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Relationship, Product
CareSimple has worked really hard to make our integrations work. The vendor is doing everything they...
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Relationship
CareSimple is very helpful, and they respond quickly to my questions. If I get hung up on something,...
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Product
Overall, I am very satisfied with the program. I sometimes wish I had more tag choices for patient...
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Loyalty, Relationship
We have had a few meetings with CareSimple where we have talked about their road map and some things...
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Relationship, Product
A lot of the time, we will bring issues or potential use cases to CareSimple as opposed to them...
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Relationship
Some of the timing of CareSimple's developments doesn't align with the promises that the vendor...
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Relationship
I would tell someone looking at CareSimple's system that the vendor is very willing to work with...
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Product
CareSimple could have better connectivity options between their system and certain devices as well...
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Product
CareSimple could have more on-demand reporting options. Right now, a lot of its reports are pretty...
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Relationship, Product
We mostly submit tickets. CareSimple is really good at following up with patients. CareSimple has to...
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Product
There are some limitations with the CareSimple devices. I think that sizing is still the biggest...
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Product
I would say the biggest limitation is on our part. CareSimple has the capability to integrate and...
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Product
From the patient side, the biggest challenges are always logging in and passwords, but that might...
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Loyalty
We did a vendor comparison, specifically comparing the capabilities CareSimple offered to those of...
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Value
One of the biggest challenges with CareSimple is that the device batteries run out pretty quickly....
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Product
I don't know what the deal has been, but we have had some patients who don't want to use our...
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Product
We really haven't had too many issues with CareSimple's devices. The things we know in terms of the...
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Product
We have felt like we have to be the ones kind of pushing CareSimple for information rather than...
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Relationship
We had a very limited budget. CareSimple was really willing to work with our research project, even...
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Product
From a research perspective, I don't think that CareSimple is perfect, but for just a regular...
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Product
Patients have noticed a few removed features in the CareSimple application that used to make it more...
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Product
CareSimple is pretty simple to use. Overall, CareSimple has helped our patients answer questions. It...
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Relationship, Product
CareSimple has done a lot to support our research projects. Their system wasn't built as a research...
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Loyalty
We would maybe buy CareSimple's solution again, but we would be willing to explore other options....
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Product
We get a lot of complaints about CareSimple's cuffs and scales. Some patients refuse to use the...
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Loyalty
Shipping issues with CareSimple can cause billing challenges. If a replacement device is sent and...
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Product
CareSimple has a few new products coming out. However, many of the vendor's upgrades tend to cause...
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Relationship
CareSimple is great about following up on our concerns and working with us when issues come up....
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Product, Value
We haven't utilized the reporting part of CareSimple's solution very often. However, when we ask...
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Loyalty
The only thing holding me back from being extremely satisfied with CareSimple is that they don't...
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Loyalty, Relationship
We meet with higher-ups from CareSimple all the time, and they are very engaged. CareSimple delivers...
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Operations, Product
I like the system's ease of use. It is user friendly. Users just push a button. That is literally...
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Relationship
CareSimple is pretty good to work with. I usually just send them an email, and I will immediately...
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Relationship, Product
CareSimple has a number that they use to identify emails. A lot of the time, if we click on that...
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Operations
CareSimple's training was mainly just from a manual. I didn't have the product in hand to see what I...
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Product
From what I understand, some parts of CareSimple's products hit different cell towers. The blood...
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Product
CareSimple's system is shipped very quickly to patients. I like that patients can keep the product....
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Loyalty
I am looking forward to the new things that CareSimple has told us that they are going to be...
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Relationship
CareSimple does not seem like a large company from the people that I have met, but everyone has been...
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Product
CareSimple is not capable of automating the billing process.
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Operations
CareSimple did not have any training documents for us. They could be accessed on their website, but...
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Product
The CareSimple devices run on cell towers. Not all devices have the same capabilities as others....
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Product
There is only one size available for the blood pressure cuffs, and that can make it difficult to get...
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Value
I like the billing and reports features; they let us know who needs charges dropped and when. We...
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Relationship
CareSimple has been an integral part of our community-based initiative to reduce maternal mortality...
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Relationship
We have regular calls with CareSimple, but I don't feel like they support me. We could have...
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Commentary Summary
Comment Type Breakout