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CareSimple Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship

CareSimple keeps most of their promises. Sometimes our asks are a little more advanced than where...

Dec 2024
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Manager

Operations, Product

CareSimple needs to have a little more transparency with the timelines of their upgrades. With our...

Dec 2024
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Manager

Product

We would like CareSimple to have an integration with our continuous glucose monitors and integrate...

Dec 2024
||
(0)
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Director

Relationship, Operations

The vendor’s leadership support person helped me look at different perspectives for a project. That...

Nov 2024
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(0)
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Director

Loyalty

It is very easy to navigate through what is in CareSimple's portal. There is an easy visual for what...

Nov 2024
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VP/Other Executive

Product

The analytics in the CareSimple platform are actually really good. We just have to get information...

Apr 2024
||
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VP/Other Executive

Value

Nailing down the value-based piece is difficult because everybody claims their piece of the pie is...

Apr 2024
||
(0)
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VP/Other Executive

Product

The products from CareSimple meet all our needs, but I want a couple of other cellular devices that...

Apr 2024
||
(0)
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VP/Other Executive

Relationship, Operations

CareSimple is good at what they do. There are little hiccups here and there, and we have to make a...

Apr 2024
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Analyst/Coordinator

Product

With the reports that are automatically generated or that we pull, it would be nice to have the...

Jan 2024
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Analyst/Coordinator

Relationship

Anytime there is a broken cuff or something like that, we reach out to CareSimple, and they help...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

CareSimple has been great about listening to our feedback and adding features if we ask specifically...

Jan 2024
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(0)
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Analyst/Coordinator

Product

We would like it if the solution could integrate into our EHR. There is one feature that would be...

Jan 2024
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Manager

Relationship, Product

The product is decent, but the vendor needs to give better support. We do all the work, onboarding,...

Jan 2024
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(0)
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Manager

Value

We dislike the vendor's pricing and the cost of devices that are not in use. The vendor is making...

Jan 2024
||
(0)
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CMIO

Operations

CareSimple did a great job with initial and ongoing training. The product has been great, and...

Jan 2024
||
(0)
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CMIO

Product

If we could give CareSimple a more-than-perfect score for ease of use, we would. Once the devices...

Jan 2024
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CMIO

Relationship, Product

We have gotten really good blood pressure control from the product. CareSimple has been very...

Jan 2024
||
(0)
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CMIO

Relationship, Product

Overall, CareSimple is a highly motivated executive leadership group that is interested in...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

The vendor’s data analytics and reporting are why we chose to stay with them. CareSimple is ready to...

Jan 2024
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(0)
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VP/Other Executive

Product

I know that some products, like the thermometer, different-size blood pressure cuffs, and so on, are...

Jan 2024
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(0)
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VP/Other Executive

Relationship

I worry that as CareSimple gets bigger and starts expanding, they won’t be able to maintain their...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty

One of the things we are planning on trying to measure with CareSimple is customer engagement. We...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty

We are moving to CareSimple because we really like cellular-enabled devices. The Bluetooth...

Jan 2024
||
(0)
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VP/Other Executive

Product

We are not doing continuous care through CareSimple's product. They do offer that, but it is through...

Jan 2024
||
(0)
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Nurse

Loyalty

CareSimple is not part of our long-term plans. It is costly and not compatible with other programs...

Dec 2023
||
(0)
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Nurse

Relationship, Product

We have no issues with the scales.

Dec 2023
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(0)
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VP/Other Executive

Product

One of the devices wasn't registering for one of the patients. However, the biggest hurdle for...

Dec 2023
||
(0)
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Director

Loyalty

We decided to go with CareSimple because we wanted something that we could use for things like blood...

Dec 2023
||
(0)
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Manager

Relationship, Operations

Working with CareSimple is great. The support and collaboration have been wonderful. However, it...

Dec 2023
||
(0)
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Manager

Relationship

CareSimple has been a really great partner in trying to brainstorm stuff about the product and make...

Dec 2023
||
(0)
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Manager

Relationship

Once we agree on the members we wish to target, our internal case management team does the outreach...

Dec 2023
||
(0)
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Manager

Relationship, Product

The nurse monitoring is a subcontracted service that the vendor provides, and it is great because...

Dec 2023
||
(0)
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Manager

Relationship

We have had an excellent relationship with CareSimple. Our customer success manager is especially...

Dec 2023
||
(0)
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Director

Operations

CareSimple was very helpful during the implementation. We had regular meetings, and the vendor was...

Dec 2023
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(0)
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Director

Relationship, Product

CareSimple's system is great. Patients don’t have to do anything but take it out of the box and use...

Dec 2023
||
(0)
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Director

Operations, Product

Learning a new portal can be confusing, and I was lost in CareSimple’s portal until I got in and...

Dec 2023
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(0)
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Physician

Product, Value

I am so impressed with some of CareSimple’s features that they offer with their services. Getting...

Dec 2023
||
(0)
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Physician

Product

I work with a lot of Bluetooth-enabled devices, which require patients to have smartphones. But we...

Dec 2023
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(0)
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Physician

Relationship

CareSimple is one of the few vendors that I have used multiple times. A lot of developer and vendor...

Dec 2023
||
(0)
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Manager

Culture, Value

We were told by CareSimple that we wouldn't have to pay a charge every month if the patient was...

Dec 2023
||
(0)
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Manager

Relationship

I never had an issue with reaching out to the vendor’s support and our direct people. They did a...

Dec 2023
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(0)
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Manager

Operations, Product

We have never had any issues with the software whatsoever. It is super straightforward, to the...

Dec 2023
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(0)
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Manager

Operations

CareSimple's training was good. They were really thorough with it.

Dec 2023
||
(0)
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Manager

Product

I love the vendor’s blood pressure cuffs. They are easy to use. We didn't really have problems with...

Dec 2023
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(0)
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Manager

Loyalty, Value

The biggest issue with CareSimple is that it isn’t profitable. That is a huge thing because we have...

Dec 2023
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(0)
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Manager

Product

I love the CareSimple portal. It is super easy, and the patients like it.

Dec 2023
||
(0)
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Manager

Relationship

We love working with CareSimple's team. We have had no issues, and we have great relationships with...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

We had patients compare devices, and they didn't always prefer the CareSimple device. The cuffs were...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We meet with a CareSimple representative consistently, so the vendor does really well on that side,...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

Downloading the app for CareSimple is really difficult for our patients. We have a lot of...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty

The biggest difference for us in our decision to go with CareSimple was that we had such a limited...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We have had a good relationship with CareSimple. We like working with them. They are really flexible...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

We definitely have some blood pressure cuffs that don't look great. The cuffs have had some sort of...

Dec 2023
||
(0)
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Manager

Relationship

There were several times when we reached out because we had a problem where we could not effectively...

Dec 2023
||
(0)
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Manager

Relationship

We didn't have any problem with the vendor’s reporting. As soon as we got off of our meeting, our...

Dec 2023
||
(0)
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Manager

Product

CareSimple's data is great. We look at it every day. But when we print off the reports for the...

Dec 2023
||
(0)
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Manager

Operations, Product

CareSimple is so easy for patients to use. The onboarding is absolutely amazing. I did some RPM in...

Dec 2023
||
(0)
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Manager

Operations

We didn't get any training on the diabetes meters in CareSimple, so we didn't know the meters had...

Dec 2023
||
(0)
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Manager

Relationship

I really like CareSimple. They are really great to work with. The leadership is good too. We...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Our team primarily does the initial outreach and troubleshooting, but when there is something...

Dec 2023
||
(0)
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Manager

Relationship

CareSimple has been an excellent partner to work with. They are very responsive to our needs and our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CareSimple's customer service is great. They are very responsive to our tickets and our asks. In...

Dec 2023
||
(0)
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Manager

Product

We have been able to see improvements in blood pressure readings in our patients following our...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

The initial training from CareSimple is good, but as they have different upgrades, we would like...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Product

We would like to have more customizable reporting with CareSimple. If I wanted to see a specific...

Dec 2023
||
(0)
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Manager

Relationship

It is really hard to get ahold of CareSimple's support team. Sometimes when we do, that is due to...

Dec 2023
||
(0)
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Manager

Relationship

CareSimple is responsive to my needs, and they have reached out to me several times to ensure I have...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

CareSimple’s website made it very hard to find their phone number. I emailed them a couple of times...

Dec 2023
||
(0)
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Manager

Operations

When I needed training on CareSimple, I contacted the representative, and they sent me manuals that...

Dec 2023
||
(0)
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Manager

Product

The CareSimple platform is an easy system to monitor the patients on. I have had difficulty...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

What I really like is that when a question needs to be answered, CareSimple is very prompt at...

Dec 2023
||
(0)
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Manager

Product

We use CareSimple for trending and mainly to predict weights to see whether we can change diuretics...

Dec 2023
||
(0)
 Thank you  Helpful

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CNO

Loyalty, Product

We have heard that CareSimple is working on some more robust reporting options.

Dec 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

I like the CareSimple program. There are some things that I would like to change in terms of how...

Dec 2023
||
(0)
 Thank you  Helpful

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CNO

Relationship

CareSimple has changed our care model and how we have cared for patients. We are able to do a lot of...

Dec 2023
||
(0)
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