CareSimple
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Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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CIO

Relationship

We are managing the product pretty well on our own, and we don't use much of the vendor's support....

Aug 2023
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(0)
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CIO

Product

I am not sure I understand the breadth of CareSimple’s company and how much substance the company...

Aug 2023
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CIO

Product

CareSimple is actually tied to our system pretty well. We have a considerable number of patients...

Aug 2023
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CIO

Operations, Product

I don't know how many conversations CareSimple had with Epic about Epic's interoperability...

Aug 2023
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(0)
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CIO

Product

The only thing we know pretty well about CareSimple is in one focus area; we need to figure out the...

Aug 2023
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CIO

Loyalty

We started off using the product for one specific area because we didn't know a lot about patient...

Aug 2023
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(0)
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Nurse

Product

CareSimple is super easy to use, and the machines are reliable.

Mar 2023
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(0)
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Nurse

Relationship

CareSimple has good customer support. Our representative is prompt and on the ball. We are happy...

Mar 2023
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(0)
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Director

Loyalty

We were looking for an RPM system that would meet our needs, and CareSimple's system seemed the best...

Feb 2023
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(0)
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Director

Relationship

The vendor has good customer service. Anytime we have a technical issue, they get back to us within...

Feb 2023
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(0)
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Director

Relationship, Product

Everything runs on cell service, so sometimes we don't have the best service, but the vendor has...

Feb 2023
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Nurse

Relationship

CareSimple has good customer service. If there is an issue, CareSimple is right on top of things.

Jan 2023
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Nurse

Product

CareSimple's website is easy to use. There is nothing that I don’t like about CareSimple. I like...

Jan 2023
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Nurse

Relationship, Product

The website is slow at times. I don't know whether it is bogged down with people. But recently,...

Jan 2023
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Nurse

Loyalty

I assume that the website will improve and that my overall satisfaction will be very high next year...

Jan 2023
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(0)
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Manager

Product

Recently, we have had some downtime issues and some issues with logging in to CareSimple’s portal....

Dec 2022
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(0)
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Manager

Relationship, Product

The product is very user friendly for the patients. It is very easy for us, and the vendor has...

Dec 2022
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Manager

Relationship

Our experience with CareSimple has been great. We have a vendor-customer relationship, but we do...

Dec 2022
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Director

Product

In CareSimple’s portal, being able to filter things by the case manager wasn't an option, but we...

Nov 2022
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Director

Product

There were a few devices that were difficult to use even though the patients had internet. Things...

Nov 2022
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Director

Product

We measured patient compliance, coworker satisfaction, and ease of patient use with the devices. We...

Nov 2022
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(0)
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Director

Culture, Value

If we make a verbal agreement with CareSimple that they won't charge us for something, then the...

Oct 2022
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Director

Product, Value

The system doesn't communicate with our EMR, so we have to put an extra step in place there. That is...

Oct 2022
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(0)
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Director

Product

Most of the system meets our needs when it comes to patient monitoring, but the system's back end...

Oct 2022
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Director

Relationship

CareSimple is a little slow to respond to us when we have issues. We had one issue that took months...

Oct 2022
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Director

Culture

I get the sense that some of the vendor's salespeople and even some of their managers don't know the...

Oct 2022
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(0)
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Director

Product

I love the quality of the vendor's equipment, but their devices only have a life-span of a couple of...

Oct 2022
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(0)
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Director

Culture

It was a challenge for us to work through CareSimple's sales process. The vendor's salespeople got...

Oct 2022
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Director

Relationship

The vendor's IT folks are good. If I were to email my contact right now, I would be able to get a...

Oct 2022
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Director

Relationship

CareSimple is very in tune with our needs. They are always proactively looking at ways to improve...

Oct 2022
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Director

Loyalty, Relationship, Product

CareSimple could improve their road map. They are working on some improvements, but they haven't...

Oct 2022
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(0)
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Director

Relationship

CareSimple's team members are very good. The vendor is very responsive and thorough with their...

Oct 2022
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(0)
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Director

Relationship, Product

CareSimple doesn't support a hospital-at-home model. The system doesn't really have that ability.

Oct 2022
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(0)
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