Commentary Summary
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User Commentary
Relationship
We are managing the product pretty well on our own, and we don't use much of the vendor's support....
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Product
I am not sure I understand the breadth of CareSimple’s company and how much substance the company...
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Product
CareSimple is actually tied to our system pretty well. We have a considerable number of patients...
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Operations, Product
I don't know how many conversations CareSimple had with Epic about Epic's interoperability...
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Product
The only thing we know pretty well about CareSimple is in one focus area; we need to figure out the...
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Loyalty
We started off using the product for one specific area because we didn't know a lot about patient...
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Product
CareSimple is super easy to use, and the machines are reliable.
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Relationship
CareSimple has good customer support. Our representative is prompt and on the ball. We are happy...
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Loyalty
We were looking for an RPM system that would meet our needs, and CareSimple's system seemed the best...
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Relationship
The vendor has good customer service. Anytime we have a technical issue, they get back to us within...
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Relationship, Product
Everything runs on cell service, so sometimes we don't have the best service, but the vendor has...
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Relationship
CareSimple has good customer service. If there is an issue, CareSimple is right on top of things.
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Product
CareSimple's website is easy to use. There is nothing that I don’t like about CareSimple. I like...
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Relationship, Product
The website is slow at times. I don't know whether it is bogged down with people. But recently,...
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Loyalty
I assume that the website will improve and that my overall satisfaction will be very high next year...
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Product
Recently, we have had some downtime issues and some issues with logging in to CareSimple’s portal....
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Relationship, Product
The product is very user friendly for the patients. It is very easy for us, and the vendor has...
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Relationship
Our experience with CareSimple has been great. We have a vendor-customer relationship, but we do...
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Product
In CareSimple’s portal, being able to filter things by the case manager wasn't an option, but we...
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Product
There were a few devices that were difficult to use even though the patients had internet. Things...
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Product
We measured patient compliance, coworker satisfaction, and ease of patient use with the devices. We...
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Culture, Value
If we make a verbal agreement with CareSimple that they won't charge us for something, then the...
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Product, Value
The system doesn't communicate with our EMR, so we have to put an extra step in place there. That is...
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Product
Most of the system meets our needs when it comes to patient monitoring, but the system's back end...
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Relationship
CareSimple is a little slow to respond to us when we have issues. We had one issue that took months...
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Culture
I get the sense that some of the vendor's salespeople and even some of their managers don't know the...
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Product
I love the quality of the vendor's equipment, but their devices only have a life-span of a couple of...
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Culture
It was a challenge for us to work through CareSimple's sales process. The vendor's salespeople got...
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Relationship
The vendor's IT folks are good. If I were to email my contact right now, I would be able to get a...
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Relationship
CareSimple is very in tune with our needs. They are always proactively looking at ways to improve...
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Loyalty, Relationship, Product
CareSimple could improve their road map. They are working on some improvements, but they haven't...
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Relationship
CareSimple's team members are very good. The vendor is very responsive and thorough with their...
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Relationship, Product
CareSimple doesn't support a hospital-at-home model. The system doesn't really have that ability.
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