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CareSimple Commentary
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Subject Expert
Spencer Snyder
Senior Analyst
KLAS Senior Analyst - Spencer Snyder
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

CareSimple was very engaged, but we chose to leave them because we had a lot of billing issues. The...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Nurse

In the long term, we hope for CareSimple to expand beyond the blood pressure cuffs we are currently...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Nurse

CareSimple is very easy to use. I have been able to navigate it with very little direction. I can...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Nurse

CareSimple is planning an upcoming update that should resolve one of the bugs that we have...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Nurse

CareSimple has worked really hard to make our integrations work. The vendor is doing everything they...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Nurse

CareSimple is very helpful, and they respond quickly to my questions. If I get hung up on something,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Overall, I am very satisfied with the program. I sometimes wish I had more tag choices for patient...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We have had a few meetings with CareSimple where we have talked about their road map and some things...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

A lot of the time, we will bring issues or potential use cases to CareSimple as opposed to them...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Some of the timing of CareSimple's developments doesn't align with the promises that the vendor...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I would tell someone looking at CareSimple's system that the vendor is very willing to work with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

CareSimple could have better connectivity options between their system and certain devices as well...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

CareSimple could have more on-demand reporting options. Right now, a lot of its reports are pretty...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We mostly submit tickets. CareSimple is really good at following up with patients. CareSimple has to...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

There are some limitations with the CareSimple devices. I think that sizing is still the biggest...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I would say the biggest limitation is on our part. CareSimple has the capability to integrate and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

From the patient side, the biggest challenges are always logging in and passwords, but that might...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We did a vendor comparison, specifically comparing the capabilities CareSimple offered to those of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

One of the biggest challenges with CareSimple is that the device batteries run out pretty quickly....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

I don't know what the deal has been, but we have had some patients who don't want to use our...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We really haven't had too many issues with CareSimple's devices. The things we know in terms of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have felt like we have to be the ones kind of pushing CareSimple for information rather than...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We had a very limited budget. CareSimple was really willing to work with our research project, even...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

From a research perspective, I don't think that CareSimple is perfect, but for just a regular...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Patients have noticed a few removed features in the CareSimple application that used to make it more...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

CareSimple is pretty simple to use. Overall, CareSimple has helped our patients answer questions. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

CareSimple has done a lot to support our research projects. Their system wasn't built as a research...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

We would maybe buy CareSimple's solution again, but we would be willing to explore other options....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We get a lot of complaints about CareSimple's cuffs and scales. Some patients refuse to use the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Shipping issues with CareSimple can cause billing challenges. If a replacement device is sent and...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

CareSimple has a few new products coming out. However, many of the vendor's upgrades tend to cause...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

CareSimple is great about following up on our concerns and working with us when issues come up....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We haven't utilized the reporting part of CareSimple's solution very often. However, when we ask...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

The only thing holding me back from being extremely satisfied with CareSimple is that they don't...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

We meet with higher-ups from CareSimple all the time, and they are very engaged. CareSimple delivers...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I like the system's ease of use. It is user friendly. Users just push a button. That is literally...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

CareSimple is pretty good to work with. I usually just send them an email, and I will immediately...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

CareSimple has a number that they use to identify emails. A lot of the time, if we click on that...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

CareSimple's training was mainly just from a manual. I didn't have the product in hand to see what I...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

From what I understand, some parts of CareSimple's products hit different cell towers. The blood...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

CareSimple's system is shipped very quickly to patients. I like that patients can keep the product....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I am looking forward to the new things that CareSimple has told us that they are going to be...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

CareSimple does not seem like a large company from the people that I have met, but everyone has been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

CareSimple is not capable of automating the billing process.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

CareSimple did not have any training documents for us. They could be accessed on their website, but...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The CareSimple devices run on cell towers. Not all devices have the same capabilities as others....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There is only one size available for the blood pressure cuffs, and that can make it difficult to get...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I like the billing and reports features; they let us know who needs charges dropped and when. We...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

CareSimple has been an integral part of our community-based initiative to reduce maternal mortality...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have regular calls with CareSimple, but I don't feel like they support me. We could have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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