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Electronic Prior Authorization
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Dustin Cragun
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Featured  Report

CenterX Electronic Prior Authorization: Emerging Technology Spotlight 2022
CenterX Electronic Prior Authorization:
Emerging Technology Spotlight 2022
January 2022
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User Commentary

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CMIO

Product

There are a couple of little wrinkles in the product. Certain companies don't work with CenterX, so...

Sep 2023
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CMIO

Relationship

The vendor’s customer service team is great. They are extremely helpful in helping us solve...

Sep 2023
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CMIO

Product

In general, the product works very well. CenterX provides documents to pharmacy benefit...

Sep 2023
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VP/Other Executive

Product

The system gives us the ability to gather data and send it electronically to our PBM to obtain...

Jul 2023
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VP/Other Executive

Product

The system needs to have the ability to attach documents to messages, like PDFs. We can gather...

Jul 2023
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Manager

Product

We are still seeing some issues with the product, and the biggest issue we would love to solve is...

Jul 2023
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Manager

Relationship, Product

The way the product interfaces is really nice. The vendor has been great at making enhancements and...

Jul 2023
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Manager

Loyalty

We went with CenterX originally because they promised the ability to do medical benefits several...

Jul 2023
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Manager

Operations

CenterX has been great at training, including ongoing training. CenterX doesn’t have access to our...

Jul 2023
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Manager

Relationship

I love our representative at CenterX, and the service level is great. A lot of things are complex...

Jul 2023
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Manager

Relationship

Our time with CenterX has been a definite rollercoaster. Right now, things are going really well. We...

Jul 2023
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Manager

Relationship

We have a tight-knit relationship with CenterX. They provide customer service and respond in real...

Feb 2023
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Manager

Product

The solution is only as good as what payers are sending back. The product and our EHR can filter...

Feb 2023
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Director

Relationship, Operations, Product

CenterX has been really helpful to work with. We required them to do some development on their end...

Feb 2023
||
(0)
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Director

Relationship, Operations

We were assigned an individual to help us with the CenterX implementation, and that person was...

Feb 2023
||
(0)
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Director

Operations

The vendor had good training, but there are so many unknown variables and nuances with ePA that...

Feb 2023
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Director

Product

The vendor’s web portal is really helpful because we can reroute PA requests to a different payer if...

Feb 2023
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Director

Relationship, Product

CenterX is not contracted with all payers, so we have a dual network with ePA so that we can have...

Feb 2023
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Director

Relationship, Product

CenterX has solicited feedback from us, and we have provided recommendations. CenterX has taken...

Feb 2023
||
(0)
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Director

Relationship

The vendor’s support team has been really responsive and helpful in troubleshooting questions. The...

Feb 2023
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Director

Loyalty, Value

Part of what set CenterX apart was the coverage that they had for their network. We liked that the...

Feb 2023
||
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Director

Relationship, Product

I would tell a peer that the vendor works on having a consistent end-user workflow, and the vendor...

Feb 2023
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Manager

Loyalty

We are implementing another prior authorization vendor's offering for a different subset. Between...

Feb 2023
||
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