Electronic Prior Authorization
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

I like the way that the product handles data. The system is able to anticipate when a renewed prior...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The data that we get from the solution is sometimes inconsistent. Part of that is CenterX's problem...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I hope that we will soon have the ability to attach documents to the messages that are sent between...

Sep 2022
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Manager

Service and Support

CenterX has an incredibly responsive team. We have regular calls with them to discuss new issues or...

Sep 2022
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Manager

Service and Support

The fact that I can shoot our representative an email and that they get back to me within hours is...

Sep 2022
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(0)
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Manager

Functionality and Upgrades

The real-time pharmacy benefits feature was one of the big features that drew us to CenterX's...

Sep 2022
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(0)
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Manager

Implementation and Training

CenterX has previous employees from another software vendor on their team, and that made the...

Sep 2022
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Manager

Relationship

CenterX’s relationship with the payers is a bit vague. Some payers have really good questions for...

Sep 2022
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Manager

Functionality and Upgrades

Our staff absolutely loves CenterX, and our workflow efficiency is much better. Before, whoever was...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Vendors are often contracted with specific payers. There are limitations with which vendor we can...

Sep 2022
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Director

Functionality and Upgrades

We have had to work with CenterX on trying to fix some forms because some of the questions for the...

Sep 2022
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Director

ROI / Cost (care and feeding)

The product saves our staff so much time, and the prioritization status is available right in the...

Sep 2022
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Director

Service and Support

The vendor has been working with us in terms of shutting down extra noise. I love their ongoing...

Sep 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We have had a great experience with CenterX. We did go through a vendor selection process when we...

Sep 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

We have been able to do a lot of customization in terms of what we want to flag. For PBMs, we want...

Sep 2022
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Analyst/Coordinator

Service and Support

The experience with CenterX has been fantastic. I can't recall anything that I would have preferred...

Sep 2022
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CMIO

Relationship

The vendor keeps all their promises and goes above and beyond. They are really good. They come to us...

Sep 2022
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Physician

Relationship

CenterX actively reaches out with new things, and they show us outcomes with their dashboard.

Sep 2022
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Physician

Functionality and Upgrades

I would like the solution to be more user friendly. Our end users sometimes complain about some of...

Sep 2022
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CMIO

Technology

CenterX’s tools are actually very good and seem to work. There are some people that still like the...

Sep 2022
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CMIO

Win/Loss - Why they were selected (by current clients)

When we did our reference checks, the companies that were with CenterX were glowing, just like we...

Sep 2022
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(0)
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CMIO

Functionality and Upgrades

CenterX does a really good job. Any faults in the system are because of how we have things set up...

Sep 2022
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Analyst/Coordinator

Relationship

CenterX is a great partner to work with and is very responsive. If we have any issues or...

Aug 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

CenterX could increase their payer scope to make sure they have every payer, but that is a difficult...

Aug 2022
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(0)
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Director

Implementation and Training

CenterX has been really helpful in helping us navigate through the implementation process and has...

Jun 2022
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Director

ROI / Cost (care and feeding)

We requested some additional development, and CenterX did it without charging us more. That was nice....

Jun 2022
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Director

Functionality and Upgrades

We are doing real-time prescription benefits through CenterX, and that is a related service to...

Jun 2022
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Director

ROI / Cost (care and feeding)

When we got the product, we expected that the patient would make fewer trips to the pharmacy. We...

Jan 2022
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CMIO

Functionality and Upgrades

CenterX looked at our payer mix and could cover nearly 100% of it. That was very attractive to me...

Dec 2021
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CMIO

Win/Loss - Why they were selected (by current clients)

We understood that CenterX was a bit new when we switched to them, but they had a lot of Epic...

Dec 2021
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CMIO

Relationship

CenterX has matured nicely. I fought for them because they are really good to work with from a...

Dec 2021
||
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Director

Functionality and Upgrades

The CenterX functionality allows prior authorizations to start and finish within our EHR. There is...

Dec 2021
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Director

Functionality and Upgrades

One nice thing about the CenterX system is that once something is in the EHR, folks can look back at...

Dec 2021
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Manager

ROI / Cost (care and feeding)

When a prescriber orders a medication, the order goes through the system and pings the insurance...

Dec 2021
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Manager

Functionality and Upgrades

One of the biggest improvements we want is the ability to transform the data from health plans into...

Dec 2021
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Manager

Functionality and Upgrades

I would like to see the switch rates, but the system doesn't show that data. If there is an...

Dec 2021
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Director

Implementation and Training

CenterX’s support team is one of the better teams I have ever worked with regarding implementation,...

Nov 2021
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Director

Lessons Learned

Anyone looking at CenterX needs to understand what their payer mix is at their facility or service...

Nov 2021
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VP/Other Executive

Lessons Learned

I would always tell somebody to go with Real-Time Prescription Benefit before Electronic Prior...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

We saw results from Electronic Prior Authorization pretty much immediately after the go-live. One of...

Nov 2021
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Manager

Functionality and Upgrades

It would be nice if we had the capability to input the insurance information ourselves in CenterX's...

Nov 2021
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Manager

Functionality and Upgrades

We still have times where we have to fax and call for prior authorization statuses that we have...

Nov 2021
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(0)
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Manager

Functionality and Upgrades

It is nice that CenterX's software is integrated into the electronic health record so we don’t have...

Nov 2021
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Manager

Sales and Contracting

When we were initially reviewing electronic prior authorization options, we wanted something that...

Nov 2021
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Manager

Lessons Learned

If someone were considering CenterX's software, I would talk to them about their organization’s...

Nov 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

This solution has saved us time. Eventually, we want to centralize its processes across our organization....

Nov 2021
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(0)
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Manager

Sales and Contracting

The real driver for us wasn’t so much the Electronic Prior Authorization system as it was the fact...

Nov 2021
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(0)
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Manager

Relationship

If I was talking to a peer considering the product, I would be placing emphasis on reporting, data,...

Nov 2021
||
(0)
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Manager

Service and Support

The technical expertise that CenterX brought to the table, even without a clinical background, was...

Nov 2021
||
(0)
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Director

Functionality and Upgrades

The tool itself is really easy to read and understand. It is user friendly and intuitive. We have...

Nov 2021
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(0)
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Director

Other Observations & Comments

In comparison to some of the vendors that have been around a little longer, CenterX could improve...

Nov 2021
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(0)
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Director

Implementation and Training

The implementation from the CenterX team was great. We had a core team member and support, and that...

Nov 2021
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(0)
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Manager

Functionality and Upgrades

We expected ease of use for our providers and staff throughout the process for electronic prior...

Nov 2021
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Manager

Lessons Learned

I would advise other organizations to dig in and define the workflows for how electronic prior...

Nov 2021
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Analyst/Coordinator

Future Outlook

I think that we can get to a 100% electronic workflow with the system by continuing to work on...

Nov 2021
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(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We saw outcomes from the system almost right away. We definitely saw an uptick in our ability to...

Nov 2021
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Analyst/Coordinator

Future Outlook

Our ability to process forms in the system is a work in progress. When we have questions about...

Nov 2021
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Analyst/Coordinator

Lessons Learned

The solution's workflows can be very difficult to handle. When users implement a solution like this,...

Nov 2021
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Analyst/Coordinator

Relationship

CenterX has been great to work with when it comes to their availability and ability to troubleshoot...

Nov 2021
||
(0)
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