Electronic Prior Authorization Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Culture, Product
Some payers don't have electronic connections. CenterX disclosed that not everyone had an electronic...
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Product
We haven't really had downtime with CenterX's tool; it has been pretty stable, and it integrates...
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Relationship
CenterX proactively sends us reports on our utilization and stuff, but we haven't had any issues....
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Operations
CenterX was really helpful during our implementation of the system. They had a customer-success...
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Product
What is nice about CenterX's tool is that we don't have an electronic payer connection; CenterX's...
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Product
There are a couple of payers that CenterX doesn't have connections with, and those payers are not...
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Product
Electronic Prior Authorization is a little less intuitive than CenterX’s other products, but that is...
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Relationship
CenterX is by far the most user-friendly and easiest company to work with. They will figure out how...
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Culture
I tell people that they need to look at all vendors and pay attention to how the vendors talk about...
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Relationship
CenterX is a company that is focused on delivering what they say they are going to deliver. The...
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Product
The main thing that CenterX could work on would be their connection to vendors. There is a big...
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Product
One thing CenterX could improve would be seeing how they could get messages and alternatives. For...
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Operations, Product
The system is easy for people who know how to use it, but people still have to get familiar with the...
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Operations
Our training is more internal. This year, CenterX finally added an ePA to their in-basket training....
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Product, Value
What we like about Electronic Prior Authorization is clearly the ability to electronically manage...
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Product
Electronic Prior Authorization needs to be more integrated into the staff's regular workflow. The...
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