Electronic Prior Authorization Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Value
I have talked to a number of people over the years about potentially using Electronic Prior...
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Product
The prime negative about Electronic Prior Authorization is the fact that we have to go outside the...
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Operations
Unfortunately, ongoing training completely depends on us because CenterX doesn’t offer any. The...
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Product
The main issue with Electronic Prior Authorization is really the payer connections. When CenterX...
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Loyalty, Relationship, Product
CenterX has been saying they are going to do medical benefits prior authorization for several years,...
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Loyalty
The main thing that is going to change with CenterX soon is our use of AI for prior authorization....
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Relationship, Product
Electronic Prior Authorization is integrated with a third-party vendor with an AI platform to help...
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Culture, Product
Some payers don't have electronic connections. CenterX disclosed that not everyone had an electronic...
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Product
We haven't really had downtime with CenterX's tool; it has been pretty stable, and it integrates...
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Relationship
CenterX proactively sends us reports on our utilization and stuff, but we haven't had any issues....
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Operations
CenterX was really helpful during our implementation of the system. They had a customer-success...
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Product
What is nice about CenterX's tool is that we don't have an electronic payer connection; CenterX's...
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Product
There are a couple of payers that CenterX doesn't have connections with, and those payers are not...
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Product
Electronic Prior Authorization is a little less intuitive than CenterX’s other products, but that is...
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Relationship
CenterX is by far the most user-friendly and easiest company to work with. They will figure out how...
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Culture
I tell people that they need to look at all vendors and pay attention to how the vendors talk about...
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Relationship
CenterX is a company that is focused on delivering what they say they are going to deliver. The...
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