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User Commentary
Product
There are a couple of little wrinkles in the product. Certain companies don't work with CenterX, so...
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Relationship
The vendor’s customer service team is great. They are extremely helpful in helping us solve...
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Product
In general, the product works very well. CenterX provides documents to pharmacy benefit...
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Product
The system gives us the ability to gather data and send it electronically to our PBM to obtain...
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Product
The system needs to have the ability to attach documents to messages, like PDFs. We can gather...
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Product
We are still seeing some issues with the product, and the biggest issue we would love to solve is...
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Relationship, Product
The way the product interfaces is really nice. The vendor has been great at making enhancements and...
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Loyalty
We went with CenterX originally because they promised the ability to do medical benefits several...
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Operations
CenterX has been great at training, including ongoing training. CenterX doesn’t have access to our...
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Relationship
I love our representative at CenterX, and the service level is great. A lot of things are complex...
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Relationship
Our time with CenterX has been a definite rollercoaster. Right now, things are going really well. We...
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Relationship
We have a tight-knit relationship with CenterX. They provide customer service and respond in real...
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Product
The solution is only as good as what payers are sending back. The product and our EHR can filter...
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Relationship, Operations, Product
CenterX has been really helpful to work with. We required them to do some development on their end...
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Relationship, Operations
We were assigned an individual to help us with the CenterX implementation, and that person was...
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Operations
The vendor had good training, but there are so many unknown variables and nuances with ePA that...
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Product
The vendor’s web portal is really helpful because we can reroute PA requests to a different payer if...
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Relationship, Product
CenterX is not contracted with all payers, so we have a dual network with ePA so that we can have...
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Relationship, Product
CenterX has solicited feedback from us, and we have provided recommendations. CenterX has taken...
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Relationship
The vendor’s support team has been really responsive and helpful in troubleshooting questions. The...
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Loyalty, Value
Part of what set CenterX apart was the coverage that they had for their network. We liked that the...
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Relationship, Product
I would tell a peer that the vendor works on having a consistent end-user workflow, and the vendor...
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Loyalty
We are implementing another prior authorization vendor's offering for a different subset. Between...
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