Electronic Prior Authorization
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
ROI / Cost (care and feeding)
I like the way that the product handles data. The system is able to anticipate when a renewed prior...
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Functionality and Upgrades
The data that we get from the solution is sometimes inconsistent. Part of that is CenterX's problem...
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Functionality and Upgrades
I hope that we will soon have the ability to attach documents to the messages that are sent between...
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Service and Support
CenterX has an incredibly responsive team. We have regular calls with them to discuss new issues or...
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Service and Support
The fact that I can shoot our representative an email and that they get back to me within hours is...
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Functionality and Upgrades
The real-time pharmacy benefits feature was one of the big features that drew us to CenterX's...
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Implementation and Training
CenterX has previous employees from another software vendor on their team, and that made the...
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Relationship
CenterX’s relationship with the payers is a bit vague. Some payers have really good questions for...
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Functionality and Upgrades
Our staff absolutely loves CenterX, and our workflow efficiency is much better. Before, whoever was...
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Functionality and Upgrades
Vendors are often contracted with specific payers. There are limitations with which vendor we can...
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Functionality and Upgrades
We have had to work with CenterX on trying to fix some forms because some of the questions for the...
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ROI / Cost (care and feeding)
The product saves our staff so much time, and the prioritization status is available right in the...
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Service and Support
The vendor has been working with us in terms of shutting down extra noise. I love their ongoing...
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Win/Loss - Why they were selected (by current clients)
We have had a great experience with CenterX. We did go through a vendor selection process when we...
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Functionality and Upgrades
We have been able to do a lot of customization in terms of what we want to flag. For PBMs, we want...
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Service and Support
The experience with CenterX has been fantastic. I can't recall anything that I would have preferred...
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Relationship
The vendor keeps all their promises and goes above and beyond. They are really good. They come to us...
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Relationship
CenterX actively reaches out with new things, and they show us outcomes with their dashboard.
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Functionality and Upgrades
I would like the solution to be more user friendly. Our end users sometimes complain about some of...
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Technology
CenterX’s tools are actually very good and seem to work. There are some people that still like the...
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Win/Loss - Why they were selected (by current clients)
When we did our reference checks, the companies that were with CenterX were glowing, just like we...
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Functionality and Upgrades
CenterX does a really good job. Any faults in the system are because of how we have things set up...
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Relationship
CenterX is a great partner to work with and is very responsive. If we have any issues or...
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Functionality and Upgrades
CenterX could increase their payer scope to make sure they have every payer, but that is a difficult...
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Implementation and Training
CenterX has been really helpful in helping us navigate through the implementation process and has...
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ROI / Cost (care and feeding)
We requested some additional development, and CenterX did it without charging us more. That was nice....
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Functionality and Upgrades
We are doing real-time prescription benefits through CenterX, and that is a related service to...
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ROI / Cost (care and feeding)
When we got the product, we expected that the patient would make fewer trips to the pharmacy. We...
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Functionality and Upgrades
CenterX looked at our payer mix and could cover nearly 100% of it. That was very attractive to me...
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Win/Loss - Why they were selected (by current clients)
We understood that CenterX was a bit new when we switched to them, but they had a lot of Epic...
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Relationship
CenterX has matured nicely. I fought for them because they are really good to work with from a...
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Functionality and Upgrades
The CenterX functionality allows prior authorizations to start and finish within our EHR. There is...
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Functionality and Upgrades
One nice thing about the CenterX system is that once something is in the EHR, folks can look back at...
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ROI / Cost (care and feeding)
When a prescriber orders a medication, the order goes through the system and pings the insurance...
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Functionality and Upgrades
One of the biggest improvements we want is the ability to transform the data from health plans into...
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Functionality and Upgrades
I would like to see the switch rates, but the system doesn't show that data. If there is an...
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Implementation and Training
CenterX’s support team is one of the better teams I have ever worked with regarding implementation,...
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Lessons Learned
Anyone looking at CenterX needs to understand what their payer mix is at their facility or service...
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Lessons Learned
I would always tell somebody to go with Real-Time Prescription Benefit before Electronic Prior...
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Functionality and Upgrades
We saw results from Electronic Prior Authorization pretty much immediately after the go-live. One of...
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Functionality and Upgrades
It would be nice if we had the capability to input the insurance information ourselves in CenterX's...
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Functionality and Upgrades
We still have times where we have to fax and call for prior authorization statuses that we have...
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Functionality and Upgrades
It is nice that CenterX's software is integrated into the electronic health record so we don’t have...
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Sales and Contracting
When we were initially reviewing electronic prior authorization options, we wanted something that...
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Lessons Learned
If someone were considering CenterX's software, I would talk to them about their organization’s...
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ROI / Cost (care and feeding)
This solution has saved us time. Eventually, we want to centralize its processes across our organization....
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Sales and Contracting
The real driver for us wasn’t so much the Electronic Prior Authorization system as it was the fact...
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Relationship
If I was talking to a peer considering the product, I would be placing emphasis on reporting, data,...
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Service and Support
The technical expertise that CenterX brought to the table, even without a clinical background, was...
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Functionality and Upgrades
The tool itself is really easy to read and understand. It is user friendly and intuitive. We have...
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Other Observations & Comments
In comparison to some of the vendors that have been around a little longer, CenterX could improve...
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Implementation and Training
The implementation from the CenterX team was great. We had a core team member and support, and that...
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Functionality and Upgrades
We expected ease of use for our providers and staff throughout the process for electronic prior...
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Lessons Learned
I would advise other organizations to dig in and define the workflows for how electronic prior...
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Future Outlook
I think that we can get to a 100% electronic workflow with the system by continuing to work on...
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ROI / Cost (care and feeding)
We saw outcomes from the system almost right away. We definitely saw an uptick in our ability to...
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Future Outlook
Our ability to process forms in the system is a work in progress. When we have questions about...
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Lessons Learned
The solution's workflows can be very difficult to handle. When users implement a solution like this,...
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Relationship
CenterX has been great to work with when it comes to their availability and ability to troubleshoot...
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