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Electronic Prior Authorization
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

When we got the product, we expected that the patient would make fewer trips to the pharmacy. We...

Jan 2022
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(0)
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CMIO

CenterX looked at our payer mix and could cover nearly 100% of it. That was very attractive to me...

Dec 2021
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CMIO

We understood that CenterX was a bit new when we switched to them, but they had a lot of Epic...

Dec 2021
||
(0)
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CMIO

CenterX has matured nicely. I fought for them because they are really good to work with from a...

Dec 2021
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(0)
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Director

The CenterX functionality allows prior authorizations to start and finish within our EHR. There is...

Dec 2021
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(0)
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Director

One nice thing about the CenterX system is that once something is in the EHR, folks can look back at...

Dec 2021
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(0)
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Manager

When a prescriber orders a medication, the order goes through the system and pings the insurance...

Dec 2021
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(0)
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Manager

One of the biggest improvements we want is the ability to transform the data from health plans into...

Dec 2021
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Manager

I would like to see the switch rates, but the system doesn't show that data. If there is an...

Dec 2021
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(0)
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Director

CenterX’s support team is one of the better teams I have ever worked with regarding implementation,...

Nov 2021
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(0)
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Director

Anyone looking at CenterX needs to understand what their payer mix is at their facility or service...

Nov 2021
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VP/Other Executive

I would always tell somebody to go with Real-Time Prescription Benefit before Electronic Prior...

Nov 2021
||
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VP/Other Executive

We saw results from Electronic Prior Authorization pretty much immediately after the go-live. One of...

Nov 2021
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Manager

It would be nice if we had the capability to input the insurance information ourselves in CenterX's...

Nov 2021
||
(0)
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Manager

We still have times where we have to fax and call for prior authorization statuses that we have...

Nov 2021
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(0)
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Manager

It is nice that CenterX's software is integrated into the electronic health record so we don’t have...

Nov 2021
||
(0)
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Manager

When we were initially reviewing electronic prior authorization options, we wanted something that...

Nov 2021
||
(0)
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Manager

If someone were considering CenterX's software, I would talk to them about their organization’s...

Nov 2021
||
(0)
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Analyst/Coordinator

This solution has saved us time. Eventually, we want to centralize its processes across our organization....

Nov 2021
||
(0)
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Manager

The real driver for us wasn’t so much the Electronic Prior Authorization system as it was the fact...

Nov 2021
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(0)
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Manager

If I was talking to a peer considering the product, I would be placing emphasis on reporting, data,...

Nov 2021
||
(0)
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Manager

The technical expertise that CenterX brought to the table, even without a clinical background, was...

Nov 2021
||
(0)
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Director

The tool itself is really easy to read and understand. It is user friendly and intuitive. We have...

Nov 2021
||
(0)
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Director

In comparison to some of the vendors that have been around a little longer, CenterX could improve...

Nov 2021
||
(0)
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Director

The implementation from the CenterX team was great. We had a core team member and support, and that...

Nov 2021
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(0)
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Manager

We expected ease of use for our providers and staff throughout the process for electronic prior...

Nov 2021
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(0)
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Manager

I would advise other organizations to dig in and define the workflows for how electronic prior...

Nov 2021
||
(0)
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Analyst/Coordinator

I think that we can get to a 100% electronic workflow with the system by continuing to work on...

Nov 2021
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(0)
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Analyst/Coordinator

We saw outcomes from the system almost right away. We definitely saw an uptick in our ability to...

Nov 2021
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(0)
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Analyst/Coordinator

Our ability to process forms in the system is a work in progress. When we have questions about...

Nov 2021
||
(0)
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Analyst/Coordinator

The solution's workflows can be very difficult to handle. When users implement a solution like this,...

Nov 2021
||
(0)
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Analyst/Coordinator

CenterX has been great to work with when it comes to their availability and ability to troubleshoot...

Nov 2021
||
(0)
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