CereCore Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Value
Overall, CereCore exceeds their SLAs. Just to be transparent, we have had some months where they...
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Relationship, Operations
Before we chose CereCore, they had us fill out paperwork for the type of services we needed. We did...
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Relationship, Operations
I regularly have conversations with CereCore about some performance we can improve or some access...
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Value
CereCore wants to continue to grow. They are in business to make money, and I have always said that....
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Relationship, Services
I can email my point of contact at CereCore, and they will respond. They even called me after hours...
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Relationship, Operations, Services
We do the end-user surveys that CereCore gets. Most if not all of them receive the highest score...
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Relationship, Services
CereCore is rock solid on the ServiceNow front and with their level-one support. There have been a...
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Relationship
CereCore has a good core team, and they work well together and with us.
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Loyalty, Relationship
Cerecore is consistently looking at what the next releases are, what some of the technical...
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Relationship, Services, Value
CereCore’s people have really come to stabilize our systems, and they know them inside and out; they...
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Relationship, Services
CereCore is always on top of things. Their primary thing is to watch our applications, make sure...
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Relationship
We meet with CereCore regularly. They ask whether there is anything they can do for us. They bring...
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Services, Value
CereCore is not perfect, but they meet their SLAs. CereCore is partnering with AWS and bringing in...
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Relationship
CereCore does all of our help desk work, and that is a big lift. We had a major event recently, and...
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Relationship, Services
When I needed CereCore, they were there. I don't know how to quantify that or put a metric on it....
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Relationship
The firm is meeting and exceeding all of our help desk SLAs in the correct way. That is a...
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Relationship
The firm is incredibly responsive from an executive perspective. And one thing we like about working...
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Relationship
What always impresses me about CereCore is that they are a healthcare-focused organization, and that...
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Relationship
The firm gives a good impression that they are very good in terms of partnership because of the...
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Relationship
We outsourced to CereCore for the ability to have on-demand service. As we grow, CereCore can...
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Relationship
Anecdotally, end users are sometimes unsatisfied with the fact that the ticket is taken but then...
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Relationship
Strategically, CereCore is very good at working with us on how we can improve, raise the bar,...
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Relationship
CereCore has great senior leadership. They respond to escalations, needs, or requests. I would...
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Loyalty
We chose to outsource to CereCore primarily to provide a better experience for our end users and get...
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Relationship
CereCore has been doing a great job for us. They have helped us a lot with the service desk. We are...
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Relationship
CereCore wants to get more strategic. And CereCore's help desk has been pretty solid. I don't really...
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Relationship
The people that we have dealt with at CereCore have been incredibly professional. I have been...
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Services, Value
We do have daily dashboards that we can monitor. We do regular reports, and honestly, there is only...
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Loyalty, Relationship
CereCore is continuously updating their product. We get a new type of call every day, and we are...
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Relationship
Everybody that we have dealt with at CereCore has been great to work with.
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Relationship, Value
Based on the contract and based on what we have done so far with the onboarding, I would say that...
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Relationship
CereCore is very responsive and collaborative. They have been very open to trying things that may...
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Relationship
CereCore works with us a lot in planning releases and reviewing the potential impact on our...
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Relationship
We jibe pretty well with CereCore’s staff. CereCore is actively engaged with us as a business in...
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Services
We rarely receive any type of dissatisfied feedback on CereCore. We are extremely pleased with our...
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