CereCore Managed IT Services Commentary

Filtered view: All

I always want CereCore's service for less, but they do it cheaper than we can, so it's hard to...

With CereCore, the only low would be when we were asking them to do something they weren't very...

CereCore has really quality folks. CereCore’s strengths include customer service and knowledge of...

Overall, CereCore has been a fantastic partner. They do a great job with communication and trying to...

CereCore is good at handling tickets and the customers. They are a help desk. The consultants are a...

Our resources are onshore, CereCore's pricing is competitive, and they beat every Gartner benchmark...

Working with CereCore is awesome. We're like minded and very efficient, and we get a lot done. We...

CereCore is working closely with our team to review any corrections, knowledge base article...

Things have improved over the last few years with CereCore. We have gotten a lot fewer calls or...

CereCore has a comprehensive help desk offering. The leadership account management is very...

We chose CereCore over other firms because of their clinical knowledge and their understanding of...

CereCore is consistent, and they partner very well with us. They are eager to take on additional...

CereCore scales up extremely well for us during unplanned and planned events. They are very...

CereCore brings on new people from time to time, and there is naturally a learning curve. That is...

CereCore is very innovative and has brought us several technology solutions we have never seen...

With CereCore support, there are not a bunch of levels to work through. We do not have to talk to...

CereCore jumps in with both feet and never hesitates. We never get a no; the response is always that...

CereCore is constantly pushing to improve first-call resolution. They keep looking to pick up...

CereCore uses tiered volume pricing, and when we consistently came in under our forecast volume,...

I have never had a problem with CereCore's staff or consultants. They seem to be very nice people...

I would recommend CereCore and have recommended them to other organizations. CereCore is very great...

CereCore has executed very well. When we first went live with them, they met the deadlines and kept...

Everything is going pretty well with CereCore, and I don't necessarily have any problems with them....

For the end-user experience with CereCore, we can't make everybody happy, so it is hard to get 100%...

Our strength of partnership with CereCore is pretty solid. In many instances, we are communicating...

We have been happy with CereCore and are working well with them, so we really aren't looking at...

Part of the value added with CereCore is that they don’t wait for us to point out issues. They...

I'm only privy to what CereCore opens the curtain to, but they have shown us their training and...

CereCore designs their SLAs for speed to answer, first-call resolution, and things like that. And...

CereCore does not nickel-and-dime. CereCore is really focused on how they can provide better service...

The thing that makes CereCore good for us is that their foundation is healthcare. When we compare...

It would be helpful for CereCore to broaden the services that they provide. From a strategic...

CereCore is very collaborative with us. They execute the terms of our agreement and SLAs really...

We have had successes and challenges with the consultants from CereCore. I can reach out to an...

CereCore offers quite a few solutions. Some of their people are new to the firm, but the firm is...

CereCore exceeds our expectations in that everything is under one roof, and if an agent takes a call...

There have been some hiccups where we have had CereCore build stuff in certain applications for us,...

The only issue that we run into sometimes is that if we make a change, it takes time for CereCore to...

We are extremely satisfied with CereCore because of their consistency and because they take the...

When we did a recent rollout, CereCore helped us with the call volume. Rather than our human...

There are two things we like about CereCore in particular. We definitely feel that their pricing...