CereCore Managed IT Services Commentary
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Daniel Zeitner
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KLAS Research Director - Daniel Zeitner
 
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User Commentary

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CTO

Relationship, Relationship

The firm is meeting and exceeding all of our help desk SLAs in the correct way. That is a...

Jan 2024
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CTO

Relationship, Relationship

The firm is incredibly responsive from an executive perspective. And one thing we like about working...

Jan 2024
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CTO

Relationship, Relationship

What always impresses me about CereCore is that they are a healthcare-focused organization, and that...

Jan 2024
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CTO

Relationship, Relationship

The firm gives a good impression that they are very good in terms of partnership because of the...

Jan 2024
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Director

Relationship, Relationship

We outsourced to CereCore for the ability to have on-demand service. As we grow, CereCore can...

Jan 2024
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Director

Relationship, Relationship

Anecdotally, end users are sometimes unsatisfied with the fact that the ticket is taken but then...

Jan 2024
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Director

Relationship, Relationship

Strategically, CereCore is very good at working with us on how we can improve, raise the bar,...

Jan 2024
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Director

Relationship, Relationship

CereCore has great senior leadership. They respond to escalations, needs, or requests. I would...

Jan 2024
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Director

Loyalty, Loyalty

We chose to outsource to CereCore primarily to provide a better experience for our end users and get...

Dec 2023
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Director

Relationship, Relationship

CereCore has been doing a great job for us. They have helped us a lot with the service desk. We are...

Dec 2023
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CIO

Relationship, Relationship

CereCore wants to get more strategic. And CereCore's help desk has been pretty solid. I don't really...

Dec 2023
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Director

Relationship, Relationship

The people that we have dealt with at CereCore have been incredibly professional. I have been...

Oct 2023
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Director

Services, Services, Value

We do have daily dashboards that we can monitor. We do regular reports, and honestly, there is only...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

CereCore is continuously updating their product. We get a new type of call every day, and we are...

Oct 2023
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Director

Relationship, Relationship

Everybody that we have dealt with at CereCore has been great to work with.

Oct 2023
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Director

Relationship, Value, Value

Based on the contract and based on what we have done so far with the onboarding, I would say that...

Oct 2023
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Director

Relationship, Relationship

CereCore is very responsive and collaborative. They have been very open to trying things that may...

Oct 2023
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Director

Relationship

CereCore works with us a lot in planning releases and reviewing the potential impact on our...

Oct 2023
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Director

Relationship

We jibe pretty well with CereCore’s staff. CereCore is actively engaged with us as a business in...

Oct 2023
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CTO

Services

We rarely receive any type of dissatisfied feedback on CereCore. We are extremely pleased with our...

Oct 2023
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CIO

Relationship, Relationship

CereCore is very open to feedback. We have a regular cadence for reviewing the types of tickets that...

Sep 2023
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CIO

Loyalty, Loyalty, Relationship, Relationship

CereCore is customer focused. They are friendly and calm with the end users who call, and the firm...

Sep 2023
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CTO

Relationship, Relationship

CereCore wants to do what is in our organization’s best interests. It seems like their parent...

Aug 2023
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CTO

Relationship, Relationship, Services, Services

We struggle with CereCore driving outcomes and aggressively pushing toward project delivery. That...

Aug 2023
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CTO

Services, Services

We would not use CereCore again in the way we have, but their services are good for what we use them...

Aug 2023
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CTO

Relationship, Relationship

CereCore is very good at providing routine services. It is when we get into more complex projects...

Aug 2023
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CTO

Relationship, Relationship

We have quite a few people from CereCore who work in our environment. Some of them are very good,...

Aug 2023
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CTO

Relationship, Relationship, Services, Services

CereCore has made good improvements over the last couple of years. We did put in some structure...

Aug 2023
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Director

Value, Value, Value

Something that is nice about CereCore is that they only bill us for stuff where they actually create...

Aug 2023
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Director

Operations, Operations, Operations, Services

The biggest area that CereCore could improve is their training. When they have new people onboard,...

Aug 2023
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Director

Relationship, Relationship, Relationship

It is easy for me to recommend CereCore to someone else because the people we work with from...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

With CereCore, we have 24-hour on-call system if something needs to be escalated, so we don't have...

Aug 2023
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Director

Relationship, Relationship, Relationship

The people at CereCore are great partners across the board, and they want to do more for us. They...

Aug 2023
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Director

Relationship, Relationship, Relationship

I am really happy with what CereCore does for us. They are always willing and up front with us, and...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Operations

We have regular meetings with CereCore, and a great deal of data comes back in those meetings....

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Operations, Operations, Operations

When it comes to reports, the firm is meeting and, in some cases, exceeding the SLA. They present...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Operations, Operations, Operations

The firm needs to work on the retention of resources within the organization. They have struggled to...

Jun 2023
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VP/Other Executive

Value, Value, Value

Early on, every time I would bring on a hospital, CereCore wanted to redo the onboarding...

Jun 2023
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CISO

Relationship, Relationship, Relationship

CereCore does as good of a job as can be done. If I ever had the opportunity, I would reengage with...

May 2023
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CISO

Relationship, Relationship, Relationship

The firm has a lot of people, and every once in a while, they get a new hire that is not the right...

May 2023
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CISO

Relationship, Relationship, Relationship

Every once in a while, CereCore has a rough patch with onboarding, but their speed for first-call...

May 2023
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CISO

Relationship, Relationship, Relationship

The firm is very responsive. I can call my contact anytime, and they will pick up. They never try to...

May 2023
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CISO

Value, Value, Value

The firm doesn’t nickel-and-dime. They don't bill me for our calls, only for tickets and calls to...

May 2023
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CISO

Relationship, Relationship, Relationship

The firm doesn’t sit back and wait for us to come to them. We were recently going through a big...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Overall, there are some issues, but there are things that CereCore deals with pretty effectively....

Apr 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The leaders of CereCore respond immediately to us; whether we contact them by email or whatever,...

Apr 2023
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VP/Other Executive

Relationship, Relationship, Relationship

CereCore brings things to light because they are watching the ticket volumes and the hold times. And...

Apr 2023
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VP/Other Executive

Relationship, Relationship, Relationship

One of my first experiences with CereCore was when we were actually moving a data center in one of...

Apr 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

The firm was able to update their reports according to our needs. They created what we needed,...

Apr 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services

The fact that people aren't jumping up and down saying our help desk people are terrible is pretty...

Apr 2023
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