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Relationship, Relationship
The firm is meeting and exceeding all of our help desk SLAs in the correct way. That is a...
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Relationship, Relationship
The firm is incredibly responsive from an executive perspective. And one thing we like about working...
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Relationship, Relationship
What always impresses me about CereCore is that they are a healthcare-focused organization, and that...
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Relationship, Relationship
The firm gives a good impression that they are very good in terms of partnership because of the...
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Relationship, Relationship
We outsourced to CereCore for the ability to have on-demand service. As we grow, CereCore can...
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Relationship, Relationship
Anecdotally, end users are sometimes unsatisfied with the fact that the ticket is taken but then...
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Relationship, Relationship
Strategically, CereCore is very good at working with us on how we can improve, raise the bar,...
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Relationship, Relationship
CereCore has great senior leadership. They respond to escalations, needs, or requests. I would...
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Loyalty, Loyalty
We chose to outsource to CereCore primarily to provide a better experience for our end users and get...
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Relationship, Relationship
CereCore has been doing a great job for us. They have helped us a lot with the service desk. We are...
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Relationship, Relationship
CereCore wants to get more strategic. And CereCore's help desk has been pretty solid. I don't really...
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Relationship, Relationship
The people that we have dealt with at CereCore have been incredibly professional. I have been...
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Services, Services, Value
We do have daily dashboards that we can monitor. We do regular reports, and honestly, there is only...
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Loyalty, Loyalty, Relationship, Relationship
CereCore is continuously updating their product. We get a new type of call every day, and we are...
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Relationship, Relationship
Everybody that we have dealt with at CereCore has been great to work with.
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Relationship, Value, Value
Based on the contract and based on what we have done so far with the onboarding, I would say that...
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Relationship, Relationship
CereCore is very responsive and collaborative. They have been very open to trying things that may...
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Relationship
CereCore works with us a lot in planning releases and reviewing the potential impact on our...
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Relationship
We jibe pretty well with CereCore’s staff. CereCore is actively engaged with us as a business in...
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Services
We rarely receive any type of dissatisfied feedback on CereCore. We are extremely pleased with our...
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Relationship, Relationship
CereCore is very open to feedback. We have a regular cadence for reviewing the types of tickets that...
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Loyalty, Loyalty, Relationship, Relationship
CereCore is customer focused. They are friendly and calm with the end users who call, and the firm...
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Relationship, Relationship
CereCore wants to do what is in our organization’s best interests. It seems like their parent...
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Relationship, Relationship, Services, Services
We struggle with CereCore driving outcomes and aggressively pushing toward project delivery. That...
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Services, Services
We would not use CereCore again in the way we have, but their services are good for what we use them...
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Relationship, Relationship
CereCore is very good at providing routine services. It is when we get into more complex projects...
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Relationship, Relationship
We have quite a few people from CereCore who work in our environment. Some of them are very good,...
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Relationship, Relationship, Services, Services
CereCore has made good improvements over the last couple of years. We did put in some structure...
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Value, Value, Value
Something that is nice about CereCore is that they only bill us for stuff where they actually create...
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Operations, Operations, Operations, Services
The biggest area that CereCore could improve is their training. When they have new people onboard,...
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Relationship, Relationship, Relationship
It is easy for me to recommend CereCore to someone else because the people we work with from...
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Relationship, Relationship, Relationship, Services, Services, Services
With CereCore, we have 24-hour on-call system if something needs to be escalated, so we don't have...
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Relationship, Relationship, Relationship
The people at CereCore are great partners across the board, and they want to do more for us. They...
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Relationship, Relationship, Relationship
I am really happy with what CereCore does for us. They are always willing and up front with us, and...
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Relationship, Relationship, Relationship, Operations
We have regular meetings with CereCore, and a great deal of data comes back in those meetings....
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Relationship, Relationship, Relationship, Operations, Operations, Operations
When it comes to reports, the firm is meeting and, in some cases, exceeding the SLA. They present...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The firm needs to work on the retention of resources within the organization. They have struggled to...
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Value, Value, Value
Early on, every time I would bring on a hospital, CereCore wanted to redo the onboarding...
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Relationship, Relationship, Relationship
CereCore does as good of a job as can be done. If I ever had the opportunity, I would reengage with...
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Relationship, Relationship, Relationship
The firm has a lot of people, and every once in a while, they get a new hire that is not the right...
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Relationship, Relationship, Relationship
Every once in a while, CereCore has a rough patch with onboarding, but their speed for first-call...
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Relationship, Relationship, Relationship
The firm is very responsive. I can call my contact anytime, and they will pick up. They never try to...
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Value, Value, Value
The firm doesn’t nickel-and-dime. They don't bill me for our calls, only for tickets and calls to...
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Relationship, Relationship, Relationship
The firm doesn’t sit back and wait for us to come to them. We were recently going through a big...
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Relationship, Relationship, Relationship
Overall, there are some issues, but there are things that CereCore deals with pretty effectively....
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Relationship, Relationship, Relationship
The leaders of CereCore respond immediately to us; whether we contact them by email or whatever,...
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Relationship, Relationship, Relationship
CereCore brings things to light because they are watching the ticket volumes and the hold times. And...
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Relationship, Relationship, Relationship
One of my first experiences with CereCore was when we were actually moving a data center in one of...
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Relationship, Relationship, Relationship, Services, Services, Services
The firm was able to update their reports according to our needs. They created what we needed,...
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Relationship, Relationship, Relationship, Services
The fact that people aren't jumping up and down saying our help desk people are terrible is pretty...
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