CereCore Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
We meet with CereCore regularly. We review the operational performance KPIs. Part of that also...
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Relationship
We run IT very lean, so part of when I joined the organization was that all of these support calls...
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Relationship, Value
I'm always looking to lower costs, but the truth is that CereCore can do this project more...
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Relationship
CereCore consistently goes above and beyond in all of the categories that we jointly measure,...
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Relationship
CereCore’s staff and consultants have been top-notch. They have been really good. Even their...
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Relationship, Operations
There are established SLAs that have been created, and when we get the metrics of what we agreed to...
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Loyalty, Services
CereCore has a complement of services and a depth of experience that lends credibility in helping us...
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Loyalty, Relationship, Services
CereCore is really a partner. They are willing to get on the phone and talk through solutions. We...
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Relationship, Services
CereCore has a lot of different service offerings, but they have never tried to sell us too much on...
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Relationship, Operations, Services
We have done some special projects with CereCore that are really out of the scope of the initial...
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Value
The cost for CereCore’s services is very reasonable for the service and volume of work that they do...
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Relationship, Services, Value
CereCore does provide our patient portal. They have very high scores from the patient portal side....
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Relationship
The firm is currently meeting the SLAs. They are right on the cusp. But recently, things haven't...
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Relationship, Operations
CereCore executed very well. We were able to cut over and go forward in very short order. They had a...
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Relationship, Services
CereCore has met my expectations. They do question where we need to do things and weave in better...
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Relationship, Services
The advice I would give others about CereCore is they need to use their IT service management...
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Loyalty
We had looked at different firms, and I think partially the decision just came down to the fact that...
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Relationship
We have really picky end users sometimes, and the fact that the users are not complaining and I'm...
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Relationship, Operations, Value
Just to be transparent, we have had some months where CereCore has had staffing challenges like the...
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Relationship, Operations
Before we chose CereCore, they had us fill out paperwork for the type of services we needed. We did...
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Relationship, Operations
I regularly have conversations with CereCore about some performance we can improve or some access...
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Value
CereCore wants to continue to grow. They are in business to make money, and I have always said that....
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Relationship, Services
I can email my point of contact at CereCore, and they will respond. They even called me after hours...
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Relationship, Operations, Services
We do the end-user surveys that CereCore gets. Most if not all of them receive the highest score...
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Relationship, Services
CereCore is rock solid on the ServiceNow front and with their level-one support. There have been a...
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Relationship
CereCore has a good core team, and they work well together and with us.
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Loyalty, Relationship
Cerecore is consistently looking at what the next releases are, what some of the technical...
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Relationship, Services, Value
CereCore’s people have really come to stabilize our systems, and they know them inside and out; they...
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Relationship, Services
CereCore is always on top of things. Their primary thing is to watch our applications, make sure...
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Relationship
We meet with CereCore regularly. They ask whether there is anything they can do for us. They bring...
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Services, Value
CereCore is not perfect, but they meet their SLAs. CereCore is partnering with AWS and bringing in...
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Relationship
CereCore does all of our help desk work, and that is a big lift. We had a major event recently, and...
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Relationship, Services
When I needed CereCore, they were there. I don't know how to quantify that or put a metric on it....
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