CereCore Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Services, Value
For the end-user experience with CereCore, we can't make everybody happy, so it is hard to get 100%...
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Relationship, Services
Our strength of partnership with CereCore is pretty solid. In many instances, we are communicating...
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Loyalty, Value
We have been happy with CereCore and are working well with them, so we really aren't looking at...
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Operations, Services, Value
Part of the value added with CereCore is that they don’t wait for us to point out issues. They...
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Relationship, Operations
I'm only privy to what CereCore opens the curtain to, but they have shown us their training and...
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Operations, Services, Value
CereCore designs their SLAs for speed to answer, first-call resolution, and things like that. And...
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Loyalty, Value
CereCore does not nickel-and-dime. CereCore is really focused on how they can provide better service...
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Relationship, Operations
The thing that makes CereCore good for us is that their foundation is healthcare. When we compare...
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Relationship, Operations
It would be helpful for CereCore to broaden the services that they provide. From a strategic...
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Relationship, Operations
CereCore is very collaborative with us. They execute the terms of our agreement and SLAs really...
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Relationship, Operations, Services
We have had successes and challenges with the consultants from CereCore. I can reach out to an...
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Relationship
CereCore offers quite a few solutions. Some of their people are new to the firm, but the firm is...
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Relationship, Services
CereCore exceeds our expectations in that everything is under one roof, and if an agent takes a call...
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Relationship, Services
There have been some hiccups where we have had CereCore build stuff in certain applications for us,...
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Relationship
The only issue that we run into sometimes is that if we make a change, it takes time for CereCore to...
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Relationship, Services
We are extremely satisfied with CereCore because of their consistency and because they take the...
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Relationship, Operations
When we did a recent rollout, CereCore helped us with the call volume. Rather than our human...
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Operations
There are two things we like about CereCore in particular. We definitely feel that their pricing...
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Relationship, Operations
We have a good partnership with CereCore, and I would recommend them fully. As we have made specific...
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Relationship, Operations
CereCore partners really closely with us to understand what changes we need. We have regular...
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Loyalty, Relationship, Value
I feel like the firm's services are more expensive than I would like them to be. However, when it...
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Loyalty, Relationship, Services
We have settled in with the firm. We know who does what and, even within their team, who has the...
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Loyalty, Operations, Services
CereCore is a very important part of our support group for coding applications, but our organization...
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Relationship, Services
I have the firm as part of my leadership group updates. So when we get on those updates and talk...
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Operations, Value
The impact is good. The service is helping us reduce costs as we find ways to reduce incidents going...
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Value
I think the service is good. I feel like we are probably paying a premium for it, but we are also...
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Loyalty, Operations
I actually have a planner that we are both a part of. So with the things that we are working on in...
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Relationship, Operations, Services
With CereCore's partnership, they are continually looking at how they are providing service and how...
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Relationship, Services
I’m satisfied with the leadership from CereCore, but I don't know that the analysts who work the...
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Services
CereCore is responsive when I'm looking for improvements, but they are not necessarily proactive in...
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Operations, Value
The value of working with CereCore is that our company treats patients and doesn't run call centers....
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Relationship, Services
Our overall experience with CereCore has been very good. They meet with us regularly about different...
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Loyalty, Operations, Value
I tell anyone who ever asks me about the firm that they should just hire CereCore. We can go do...
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Relationship
CereCore’s executive involvement is very good. We have access to the top. From a partnership and...
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Relationship, Services
CereCore does well with outcomes at the moment. Bringing more ideas to the table and being a little...
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Relationship, Value
CereCore doesn’t nickel-and-dime us. CereCore is often very proactive in looking for service...
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Relationship, Operations, Services
CereCore has been a great partner for our organization. They focus on the customer experience and...
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Operations, Services, Value
CereCore delivers. They are giving great service. They are not nickel-and-diming us. They are good.
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Relationship
We meet with CereCore regularly. We review the operational performance KPIs. Part of that also...
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Relationship
We run IT very lean, so part of when I joined the organization was that all of these support calls...
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Relationship, Value
I'm always looking to lower costs, but the truth is that CereCore can do this project more...
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Relationship
CereCore consistently goes above and beyond in all of the categories that we jointly measure,...
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Relationship
CereCore’s staff and consultants have been top-notch. They have been really good. Even their...
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Relationship, Operations
There are established SLAs that have been created, and when we get the metrics of what we agreed to...
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Loyalty, Services
CereCore has a complement of services and a depth of experience that lends credibility in helping us...
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Loyalty, Relationship, Services
CereCore is really a partner. They are willing to get on the phone and talk through solutions. We...
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Relationship, Services
CereCore has a lot of different service offerings, but they have never tried to sell us too much on...
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Relationship, Operations, Services
We have done some special projects with CereCore that are really out of the scope of the initial...
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Value
The cost for CereCore’s services is very reasonable for the service and volume of work that they do...
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