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CereCore Managed IT Services Commentary
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Daniel Zeitner
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KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Director

Relationship, Services, Value

CereCore does provide our patient portal. They have very high scores from the patient portal side....

Nov 2024
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Director

Relationship

The firm is currently meeting the SLAs. They are right on the cusp. But recently, things haven't...

Nov 2024
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Director

Relationship, Operations

CereCore executed very well. We were able to cut over and go forward in very short order. They had a...

Nov 2024
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Director

Relationship, Services

CereCore has met my expectations. They do question where we need to do things and weave in better...

Nov 2024
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Director

Relationship, Services

The advice I would give others about CereCore is they need to use their IT service management...

Nov 2024
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Director

Loyalty

We had looked at different firms, and I think partially the decision just came down to the fact that...

Nov 2024
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Director

Relationship

We have really picky end users sometimes, and the fact that the users are not complaining and I'm...

Nov 2024
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Director

Relationship, Operations, Value

Just to be transparent, we have had some months where CereCore has had staffing challenges like the...

Oct 2024
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Director

Relationship, Operations

Before we chose CereCore, they had us fill out paperwork for the type of services we needed. We did...

Oct 2024
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Director

Relationship, Operations

I regularly have conversations with CereCore about some performance we can improve or some access...

Oct 2024
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Director

Value

CereCore wants to continue to grow. They are in business to make money, and I have always said that....

Oct 2024
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Director

Relationship, Services

I can email my point of contact at CereCore, and they will respond. They even called me after hours...

Oct 2024
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Director

Relationship, Operations, Services

We do the end-user surveys that CereCore gets. Most if not all of them receive the highest score...

Oct 2024
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CIO

Relationship, Services

CereCore is rock solid on the ServiceNow front and with their level-one support. There have been a...

Sep 2024
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Director

Relationship

CereCore has a good core team, and they work well together and with us.

Jul 2024
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Director

Loyalty, Relationship

Cerecore is consistently looking at what the next releases are, what some of the technical...

Jul 2024
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Director

Relationship, Services, Value

CereCore’s people have really come to stabilize our systems, and they know them inside and out; they...

Jul 2024
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Director

Relationship, Services

CereCore is always on top of things. Their primary thing is to watch our applications, make sure...

Jul 2024
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CISO

Relationship

We meet with CereCore regularly. They ask whether there is anything they can do for us. They bring...

Apr 2024
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CISO

Services, Value

CereCore is not perfect, but they meet their SLAs. CereCore is partnering with AWS and bringing in...

Apr 2024
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CISO

Relationship

CereCore does all of our help desk work, and that is a big lift. We had a major event recently, and...

Apr 2024
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CISO

Relationship, Services

When I needed CereCore, they were there. I don't know how to quantify that or put a metric on it....

Apr 2024
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CTO

Relationship

The firm is meeting and exceeding all of our help desk SLAs in the correct way. That is a...

Jan 2024
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CTO

Relationship

The firm is incredibly responsive from an executive perspective. And one thing we like about working...

Jan 2024
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CTO

Relationship

What always impresses me about CereCore is that they are a healthcare-focused organization, and that...

Jan 2024
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CTO

Relationship

The firm gives a good impression that they are very good in terms of partnership because of the...

Jan 2024
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Director

Relationship

We outsourced to CereCore for the ability to have on-demand service. As we grow, CereCore can...

Jan 2024
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Director

Relationship

Anecdotally, end users are sometimes unsatisfied with the fact that the ticket is taken but then...

Jan 2024
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Director

Relationship

Strategically, CereCore is very good at working with us on how we can improve, raise the bar,...

Jan 2024
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Director

Relationship

CereCore has great senior leadership. They respond to escalations, needs, or requests. I would...

Jan 2024
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Director

Loyalty

We chose to outsource to CereCore primarily to provide a better experience for our end users and get...

Dec 2023
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Director

Relationship

CereCore has been doing a great job for us. They have helped us a lot with the service desk. We are...

Dec 2023
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CIO

Relationship

CereCore wants to get more strategic. And CereCore's help desk has been pretty solid. I don't really...

Dec 2023
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