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PowerChart Ambulatory Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Director

From a relationship standpoint, we are in a really good spot with Cerner. We like singing their...

May 2021
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Director

We have been in the Cerner ecosystem for many years, and we have seen huge improvements in quality....

May 2021
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Director

The vendor's charges are consistent. We pay for what we use. Negative or positive, the vendor has...

May 2021
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Director

We drive the outcomes. Cerner gives us consultants, and sometimes they are knowledgeable, and...

May 2021
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Director

The product is quite robust. When we went down the path, we were looking for an integrated solution...

May 2021
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Director

A big issue is the industry-wide perspective that the vendor has. The vendor has lost their true...

May 2021
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Nurse

Everyone loves having the PDMP embedded with the work page. The providers like being able to...

Apr 2021
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Nurse

We still have some problems with the workflow of getting charts done, but I think that is based on...

Apr 2021
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Nurse

Having the system is good for us for meeting regulations. Everybody is giving input on getting...

Apr 2021
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Analyst/Coordinator

PowerChart Ambulatory is not very intuitive. There are some areas where we just don't know what to...

Apr 2021
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Analyst/Coordinator

PowerChart Ambulatory has the full functionality necessary to document a patient encounter from the...

Apr 2021
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CMIO

There is a lot that I love about PowerChart Ambulatory. I am used to the system. We recently...

Apr 2021
(0)
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CMIO

I do not think that Cerner is very proactive with us. It might be that I am too low on the...

Apr 2021
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CMIO

Cerner needs to do the most work in the usability area. They have gotten better about that, but it...

Apr 2021
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CMIO

I feel like we used to have the ear of Cerner's executives. We still talk to them when we have...

Apr 2021
(0)
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CMIO

We bought PowerChart Ambulatory because we thought that it would be more flexible and accommodating...

Apr 2021
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CMIO

PowerChart Ambulatory works the way that Cerner said that it would work, but there are things about...

Apr 2021
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CMIO

Cerner has training for their mobile devices, but we can't take training videos that Cerner had made...

Apr 2021
(0)
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CMIO

I think that PowerChart Ambulatory does a really good job with patient-centered care. The vendor...

Apr 2021
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Analyst/Coordinator

The support from Cerner is poor. I feel like they lack the knowledge and training to help us. I feel...

Apr 2021
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Analyst/Coordinator

PowerChart Ambulatory doesn't flow as well as I would prefer it to. I am not able to customize the...

Apr 2021
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Physician

A lot of my recommendation would depend on what an organization was looking for. If they were...

Apr 2021
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Physician

We have outsourced our support to the vendor, so now we call one number 99% of the time. About 50%...

Apr 2021
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Physician

The vendor executives are easy to get ahold of when I have a problem. For another one of the...

Apr 2021
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Physician

The vendor has done pretty well at driving tangible outcomes, but COVID-19 really caused Cerner to...

Apr 2021
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Physician

We are getting our money's worth. The system is not the cheapest, but it isn't the most expensive...

Apr 2021
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Physician

Cerner keeps the majority of their promises. I can't list a specific promise that Cerner hasn't kept...

Apr 2021
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Physician

The products aren't exactly plug-and-play solutions. A lot depends on how we initially implemented...

Apr 2021
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Physician

With a few clicks of the product, I can get a report that meshes everything from all of our systems....

Apr 2021
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Physician

The product is pretty solid and doesn't break down. The ease of use depends on how the institution...

Apr 2021
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Physician

I want better integration with patient devices in their homes and wearable devices. That is still a...

Apr 2021
(0)
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Physician

We haven't gotten new technology from the vendor at a price that we can afford. We haven't gotten...

Apr 2021
(0)
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CMIO

We just don't feel like Cerner is innovating the product. It is starting to feel stagnant. Cerner...

Mar 2021
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CMIO

With recent mass vaccinations, we either have to buy a third-party solution and integrate it or use...

Mar 2021
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CMIO

Cerner's training has gotten better, and their support is actually good. Cerner has done a much...

Mar 2021
(0)
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CMIO

I would like to see transparency from Cerner's executives. From the company as a whole, I would like...

Mar 2021
(0)
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CEO/President

All of our PM systems are integrated with PowerChart Ambulatory. I never want to use any other...

Feb 2021
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CEO/President

The biggest highlight for us is Cerner's ongoing support for what we do. If they nickel-and-dimed...

Feb 2021
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CEO/President

Cerner is a really good partner to us. The vendor relationship is important. Cerner has had some...

Feb 2021
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Physician

I don’t have any other system to compare PowerChart Ambulatory with. Cerner just gave it to us and...

Feb 2021
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Physician

I don’t like the program. The system is very slow. It has too many ins and outs. It just doesn’t...

Feb 2021
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Physician

When it comes down to diagnoses, it seems like there should be a drop box that has all of our...

Feb 2021
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Physician

The quality of ongoing support is good. We can get a person to come out and help us in a pretty...

Feb 2021
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Physician

As far as producing an outcome goes, I don’t think the product produces the outcome that we really...

Feb 2021
(0)
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Analyst/Coordinator

Somebody always answers when we call. We are not sitting on hold for 15 minutes. We get notified...

Feb 2021
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Director

We went through Cerner Learning Framework for the training. It is basically an online portal with...

Feb 2021
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Director

There is certainly a lot to be said about things being standard across the board, but the point is...

Feb 2021
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Director

We get nickel-and-dimed for everything with Cerner. There has to be a sales order for everything. I...

Feb 2021
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Director

There are places in PowerChart Ambulatory where the workflow is very fragmented, particularly with...

Feb 2021
(0)
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Director

My physicians are very happy with PowerChart Ambulatory. The system is very easy for them to use and...

Feb 2021
(0)
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Director

We have access to all of the data in PowerChart Ambulatory. The solution has robust reporting. We...

Feb 2021
(0)
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Director

PowerChart Ambulatory is a little bit rigid. There is only one way to do some things, and we cannot...

Feb 2021
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CIO

Our project manager has been excited and mentioned that the learning portal is now available for any...

Jan 2021
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CIO

With our implementation, I forced the issue of using best practices, Work Queue Management, and...

Jan 2021
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CIO

I had an anesthesiologist mention that he or she was going to see a patient about a procedure that...

Jan 2021
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CIO

I thought Cerner's learning portal was really good. They introduced the concepts to our users well...

Jan 2021
(0)
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CIO

We have no particular concerns. The solution is a solid ambulatory solution. From a revenue cycle...

Jan 2021
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CIO

The initial Cerner-to-Cerner conversions were rough in the first market. I don't think Cerner had...

Jan 2021
(0)
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Director

Cerner is starting to make changes, and that means we have to make changes. They have announced that...

Jan 2021
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Director

Overall, the code in the last upgrade was cleaner than what we have been seeing from Cerner, but we...

Jan 2021
(0)
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Director

Cerner nickel-and-dimes. We turned off part of the software and aren't paying for it anymore. Cerner...

Jan 2021
(0)
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CIO

We had a poor initial rollout for Ambulatory PowerChart. We had problems with data migration, and we...

Jan 2021
(0)
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CIO

I have not been impressed with the Cerner staff members' knowledge. They don’t seem well versed in...

Jan 2021
(0)
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CIO

I would love it if Cerner gave us a sheet of best practices or guidelines to begin with. They don’t...

Jan 2021
(0)
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Director

Some of the Cerner solutions, like SurgiNet and PathNet, are built in silos. They don't play easily...

Jan 2021
(0)
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Director

Cerner is working with Nuance on something pretty cool. We can use the voice command feature to...

Jan 2021
(0)
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Director

Cerner didn't previously have any kind of limits and made recommendations about how many charts we...

Jan 2021
(0)
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Director

Cerner needs to work on creating a smoother workflow. Some of the tools are designed more for...

Jan 2021
(0)
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Manager

If I were in the same circumstances that I was in when I originally bought this product, I would buy...

Jan 2021
(0)
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Manager

Software as a service is the way of the future. Cerner is positioning themselves to be able to...

Jan 2021
(0)
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Manager

The solution works for us, but it has limitations. As long as we can accommodate and live with those...

Jan 2021
(0)
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Director

It is tough to say how Cerner’s technology supports patient-centered care because we noticed it does...

Jan 2021
(0)
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Director

I know that we are current with our version only because we are in a specific domain with other...

Jan 2021
(0)
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Director

The implementation for the EMR was a long time ago, and I feel like it could have been better. We...

Jan 2021
(0)
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Director

I feel like there are things that still could be better in terms of product quality, but the...

Jan 2021
(0)
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Director

I would recommend Cerner’s products. We have local facilities that have their own Cerner domain, and...

Jan 2021
(0)
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VP/Other Executive

The vendor representative who is involved on the product with us is very proactive and terrific....

Jan 2021
(0)
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VP/Other Executive

The providers aren't very happy with the product and want things to come out more quickly than...

Jan 2021
(0)
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Physician

We have a global contract that includes everything except subscription items. Sometimes I wonder...

Jan 2021
(0)
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Physician

Training from Cerner is somewhat à la carte. We don't leverage the vendor to train very much because...

Jan 2021
(0)
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Physician

The few times that we have had people from Cerner come out for training, those people have been...

Jan 2021
(0)
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Physician

The biggest negative with this product is the fact that we are having some issues with moving to the...

Jan 2021
(0)
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CMIO

The real issue with the system is that there are too many ways to accomplish the same thing....

Jan 2021
(0)
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CMIO

We use Cerner's application management services. We have challenges with working remotely with the...

Jan 2021
(0)
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CMIO

Cerner put together a specific solution or build steps for existing solutions to help with COVID-19...

Jan 2021
(0)
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Director

When it comes to training from Cerner, if we followed their model, we would probably give them the...

Dec 2020
(0)
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Director

Vendor relationship and guidance is very key. We have a good account representative that works well...

Dec 2020
(0)
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Director

When it comes to current functionality, Cerner has a little bit more that they need to do on the...

Dec 2020
(0)
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Director

PowerChart Ambulatory could certainly be better in terms of supporting patient-centered care. The...

Dec 2020
(0)
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Director

Getting the bells and whistles in front of our physicians before we have even had a chance to...

Dec 2020
(0)
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Director

Service and support are key because we are a small organization. We don’t have a significant bench...

Dec 2020
(0)
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Director

In the state I am located in, we all raced down the road for telemedicine at the beginning of the...

Dec 2020
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Director

Things vary with Cerner in terms of avoiding extra charges. There are times when the fee is fixed,...

Dec 2020
(0)
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Director

Cerner’s system works as promoted most of the time, but we are working on a couple of issues. We...

Dec 2020
(0)
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Director

With Cerner, new technology just comes too rapidly. They need to slow things down a little bit and...

Dec 2020
(0)
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Director

Cerner really wants their system to be like Amazon in many ways. They want us to be able to jump in....

Dec 2020
(0)
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Director

We came from a different system and knew very little about the Cerner product beyond the demos. We...

Dec 2020
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Manager

Cerner is pretty good at managing our expectations in terms of what they can do and when they can do...

Dec 2020
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Manager

The integration is great. The patients have one medical record across the system. We can see...

Dec 2020
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Manager

I like that there are several ways to do things with the system. Some people hate that, but I like...

Dec 2020
(0)
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CMIO

We need a consistent interface that is intuitive and that we can figure out without knowing some...

Dec 2020
(0)
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CMIO

Cerner has a recommended playbook of how they think we should do things, but they don’t force us to...

Dec 2020
(0)
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CMIO

We used to get nickel-and-dimed with Cerner. We have reworked our contract with Cerner to be all...

Dec 2020
(0)
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CMIO

Cerner is constantly working on their solutions to improve the end user interface, and they have...

Dec 2020
(0)
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CMIO

The executive involvement has been very good. We have regular meetings with relatively senior...

Dec 2020
(0)
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Manager

I haven't been satisfied with the training. Our implementation and training were really bad. We had...

Dec 2020
(0)
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Manager

When we went live, Cerner sent a bunch of people that they had hired to help with the training. The...

Dec 2020
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Manager

In the long term, we will stay with Cerner. I think our satisfaction will increase in the future...

Dec 2020
(0)
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Manager

If the decision were up to me, I would not buy PowerChart Ambulatory again. The system does not flow...

Dec 2020
(0)
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Manager

We have a problem with Cerner's upgrades. Cerner might put out an upgrade to fix an issue, but I...

Dec 2020
(0)
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Manager

Cerner does have some good training tools. Cerner has always been good when we have reached out to...

Dec 2020
(0)
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Manager

A lot of the time, when we get the demos and our instructions and go into PowerChart Ambulatory, we...

Dec 2020
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Manager

Cerner probably delivers new technology twice a year. We can usually pull in executive resources...

Dec 2020
(0)
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Manager

Our biggest complaint with Cerner's support is that there are people in the support center who do...

Dec 2020
(0)
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CMIO

Cerner is part of our long-term plans because of the integrative, creative platform. As we go...

Dec 2020
(0)
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CMIO

There are definitely challenges with the system. We are not just running an office. There are...

Dec 2020
(0)
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CMIO

Orders are a bit complicated, but the processes for writing notes, placing orders, and seeing...

Dec 2020
(0)
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CMIO

I want to make sure that when I am done, I can go home, my charges are dropped, and my claims can be...

Dec 2020
(0)
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CMIO

I know that some clients have implemented Salesforce and Cerner's system. Cerner is growing...

Dec 2020
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Manager

We do all our own training. Cerner doesn’t do any training; they train our trainer a little bit, but...

Nov 2020
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Manager

For our integration, we have several different systems that we have to put in place to make...

Nov 2020
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Manager

The MAs and the doctors like the charting function. I don't think they have any complaints in regard...

Nov 2020
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Manager

We are unable to use kiosks at the front desk. We can’t use things that we should be able to use....

Nov 2020
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Manager

Most of the time, we are coming to the vendor and asking what they think of the things that we hear...

Nov 2020
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Manager

The executives told us that we can get anything we want out of the system; if we put something in...

Nov 2020
(0)
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Manager

I would not buy the solution again, not in any way, shape, or form. We recently started having...

Nov 2020
(0)
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Manager

The vendor keeps their promises if we pay them lots of money. It seems like every time we want...

Nov 2020
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Manager

When the vendor does upgrades, we always have problems that we have to work through, and the initial...

Nov 2020
(0)
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CMIO

Cerner anticipates what we need. They present things to us that they think we will want. They see...

Nov 2020
(0)
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CMIO

Cerner has a program that looks at how well we are doing at hitting targets. They can provide us...

Nov 2020
(0)
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CMIO

When we decided to go with Cerner’s product instead of Epic’s product, we felt that Cerner’s product...

Nov 2020
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CMIO

One of our primary care doctors complains that the system doesn’t move through the screens fast...

Nov 2020
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CMIO

Our stance is to stay as close to the Cerner standard model as possible, but we like that there are...

Nov 2020
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CMIO

We bought the standard module with the up-front cost, and the vendor doesn’t charge us for every...

Nov 2020
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CMIO

We have all sorts of at-the-elbow assistance from Cerner as we upgrade. Cerner has embedded people...

Nov 2020
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CMIO

The system is working as promoted. No EMR is ideal or provides the exact workflow that doctors want....

Nov 2020
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CMIO

Cerner is definitely supporting us in terms of integration. We have created a link within the EMR...

Nov 2020
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CMIO

With the upgrades to the system, Cerner has enhanced it to be more friendly to the eye and easier to...

Nov 2020
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CMIO

Our clinicians’ reviews of the system are a mixed bag. Some people struggle with it and say that it...

Nov 2020
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CMIO

Cerner is doing an excellent job of delivering new technology, but it has to be done in stages. The...

Nov 2020
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CMIO

In delivering patient-centered care, the limitations are our struggle. Cerner has a very nice...

Nov 2020
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VP/Other Executive

Cerner has improved their delivery of new technology. If I were to recommend this product to...

Nov 2020
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Director

I don't think that Cerner charges us for every little thing because the costs are part of our...

Nov 2020
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Director

The system works as promoted and works very well. Every once in a while, we get caught up in...

Nov 2020
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Director

Cerner does well at delivering new technology that meets our needs. Cerner has things available to...

Nov 2020
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Director

We are certainly billing and doing better than we ever have because of Cerner's tools. I think the...

Nov 2020
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VP/Other Executive

Cerner's implementations and upgrades are getting better. We do well when we work with the vendor's...

Oct 2020
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VP/Other Executive

We still need to better align our tangible outcomes with the vendor's. I might recommend this...

Oct 2020
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VP/Other Executive

Cerner has to work with their technology if they want to support patient-centered care. There is...

Oct 2020
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VP/Other Executive

Cerner doesn't keep all their promises, but they do keep most of them. They try to keep all of their...

Oct 2020
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VP/Other Executive

The vendor could improve if they opened their code a little bit more. They could offer more API...

Oct 2020
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VP/Other Executive

I would tell others that PowerChart Ambulatory is a very solid electronic health record.

Oct 2020
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CTO

I don’t have a good feeling in terms of strategy of where Cerner is and where they are going. I...

Oct 2020
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Director

I define patient-centered data as being able to focus on social determinants of health and those...

Oct 2020
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Director

I don’t think I would buy Cerner’s product again. The system is underdeveloped. Cerner has focused...

Oct 2020
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Director

I don’t know whether I could give a definitive answer for Cerner keeping their promises. Initially,...

Oct 2020
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Director

Cerner has been much better as of late in terms of implementations and upgrades. I would hate to...

Oct 2020
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Director

We do all of our support in-house now. Most of the individuals that our physicians deal with are our...

Oct 2020
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Director

As I listen to providers, I think the EMR isn’t terribly straightforward or user friendly. There are...

Oct 2020
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CIO

Our greatest criticism of the solution is its ease of use. We have a lot of folks that come from...

Oct 2020
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CIO

I can't say that I wouldn't buy PowerChart Ambulatory again. That would depend on other...

Oct 2020
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CIO

The vendor's executive involvement has gotten a lot better because one of Cerner's CEOs is back. In...

Oct 2020
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Director

Related to patient-centered care, Cerner’s technology has been doing a good job in the ambulatory...

Oct 2020
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Director

We are having a few challenges with the Cerner technology. We use third-party communication tools to...

Oct 2020
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Director

Clinicians might not always check prices, but prices are always a challenge. Any EHR is very...

Oct 2020
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Director

Workflow is really important. Every organization has their own kind of tweaks for the workflow, but...

Oct 2020
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VP/Other Executive

We have products that allow the physicians to refresh their training. We send out regular bulletins...

Sep 2020
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VP/Other Executive

Regarding our satisfaction with the personalization, some areas are great, and others are less so....

Sep 2020
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VP/Other Executive

It is tough to say whether Cerner keeps all promises. I don’t think any vendor keeps all their...

Sep 2020
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VP/Other Executive

We are very happy with the quality of implementation services. In the past, that was our major slam...

Sep 2020
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VP/Other Executive

When it comes to the functionality meeting our needs, we are most of the way there, but certainly...

Sep 2020
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VP/Other Executive

I don’t foresee any significant changes in our satisfaction in a year. For most folks, the decision...

Sep 2020
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VP/Other Executive

Cerner was a very good partner for us during COVID-19. They were very responsive to our specific...

Sep 2020
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VP/Other Executive

We haven’t had any issues with the quality of the support. In terms of Cerner supporting...

Sep 2020
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VP/Other Executive

When it comes to attributes I would like Cerner to focus on, ease of use is certainly a big piece....

Sep 2020
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VP/Other Executive

Cerner’s tool for measuring provider efficiency is one of their selling points. The Lights On...

Sep 2020
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Analyst/Coordinator

Since the beginning of COVID-19, we have added rooms, beds, and more services. A lot of that has...

Sep 2020
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Analyst/Coordinator

We work with Cerner all the time. Because they are a big company, it sometimes takes some time to...

Sep 2020
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Analyst/Coordinator

Cerner is so convoluted with the connotation between all the applications and how what we do impacts...

Sep 2020
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Physician

Cerner has been great through COVID-19. We have been able to do video visits through the system, and...

Aug 2020
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Physician

Some of the most important attributes to us are tangible outcomes, ticket support, and ease of use...

Aug 2020
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Physician

At the beginning, Cerner’s training left quite a few holes. Over time, we have picked things up and...

Aug 2020
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Physician

The ease of use for the end users could probably use some improvement. There are a lot of things...

Aug 2020
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VP/Other Executive

I like how easy the product is to use. It is easy to find things. I can search for anything in the system....

Aug 2020
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VP/Other Executive

The customer service from Cerner is very slow, and the people aren't as knowledgeable as I would...

Aug 2020
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VP/Other Executive

Updates from Cerner are far too buggy. I have a very strong team that can test all the updates and...

Aug 2020
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COO

The upgrade functionality stinks. CommunityWorks is just terrible, and it is even worse now. Cerner...

Aug 2020
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COO

Cerner has a lot of things on their uCern site, but the main value that we find from uCern is that...

Aug 2020
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COO

We have a lot of reporting and metrics at our fingertips related to Cerner, and our A/R is in really...

Aug 2020
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COO

Cerner has been pretty responsive during COVID-19; they turned a lot of their energy toward...

Aug 2020
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VP/Other Executive

Cerner did a very poor job of explaining the functionality of the system to us. They overpromised...

Jul 2020
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VP/Other Executive

Not a single consultant knows what the interoperability is between modules. It was almost impossible...

Jul 2020
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VP/Other Executive

I would rate the system's ease of use for end users as very low. Cerner needs to develop better...

Jul 2020
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VP/Other Executive

The executives at Cerner said they were sorry that the system didn't meet our expectations....

Jul 2020
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VP/Other Executive

I would never recommend the Cerner system to anybody, not even to my enemy. The system is...

Jul 2020
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Director

We did a lot of customization during the implementation of PowerChart Ambulatory. Cerner told us...

Jul 2020
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Director

PowerChart Ambulatory is too clicky heavy for my tastes.

Jul 2020
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CMIO

Cerner is still trailing Epic with their clinical functionality and their HIE. The implementation...

Jul 2020
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Physician

PowerChart Ambulatory is part of our long-term plans. If I had to make the decision again, I would...

Jun 2020
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Physician

When patients have to get care at other facilities, we want to be able to better see the patients'...

Jun 2020
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Director

We are not crazy about the platform, but sometimes we have unrealistic expectations for the amount...

Jun 2020
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Director

We are in bed with Cerner forever; we are never leaving Cerner. Our organization in general has had...

Jun 2020
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Director

If we could do anything, we would choose one of Cerner’s competitors, like Epic or even GE...

Jun 2020
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Director

For PowerChart Ambulatory, we can’t get an upgrade schedule. And if we get a timeline, it is Q4,...

Jun 2020
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Director

I expect to be charged when I add new functionality. I am still fuming about the recent thing the...

Jun 2020
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Director

Cerner doesn’t avoid charging for every little thing. They just have poor financial policies and...

Jun 2020
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Director

When it comes to Cerner’s implementation, everything just takes so long. That is frustrating because...

Jun 2020
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Director

When it comes to the solution working as promoted, I think Cerner does what they say they are going...

Jun 2020
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Director

The ongoing training for PowerChart Ambulatory is not terrible, but it is piecemeal. The ongoing...

Jun 2020
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Analyst/Coordinator

Our organization didn't buy the bells and whistles that could go with PowerChart Ambulatory, and...

Jun 2020
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Analyst/Coordinator

The new interfaces and updates are not upgrades; we lose functionality with them. Everyone cringes...

Jun 2020
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Director

In terms of implementation services, we didn’t take services on the ambulatory side. The support...

Jun 2020
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Director

The system is actually working really well right now. Integration with other systems is already...

Jun 2020
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Director

We don’t reach out to Cerner’s support team very often. Occasionally we do, and the experiences seem...

Jun 2020
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Director

One strength of PowerChart Ambulatory is its ability to integrate with the acute side. The users...

Jun 2020
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Director

I wouldn’t say Cerner is proactive. Their idea system seems to be lacking. Cerner could do a much...

May 2020
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Director

Cerner has been really good. I can’t speak in comparison to other vendors, but Cerner has been on...

May 2020
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Director

Our system prior to Cerner’s system had functionality that the providers loved that Cerner’s system...

May 2020
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Director

I have used many other systems, but overall, I have always liked Cerner’s system. The vendor does a...

May 2020
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Director

Cerner has been able to keep all the promises they have made. They have really listened to our...

May 2020
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Director

The vendor is on the costly side. There are costs for conferences, trainings, and certifications. I...

May 2020
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Director

A lot of the issues we hear about have to do with the lab interfaces and how they integrate with the...