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User Commentary
When we first went to Cerner, their revenue cycle software was in its infancy, but I didn’t know it...
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One of our frustrations with the product is the lack of items that are mobile and patient facing....
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From a clinical side, the product doesn’t function very well for some of our specialty practices....
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We want a system that can handle some patient volume. We are finding in Community Works that our...
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We are still working on getting used to PowerChart Ambulatory. I feel like I have to work for the...
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When there is a change from CMS or The Joint Commission, we need support from Cerner to get things done....
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We are getting what we need from the solution. We can get things done and track the things that we...
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In the past, we could customize a lot of our documents in the system. However, because of our health...
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The system has to have basic functionality so that users can adapt quickly to its environment. We...
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Our experience with PowerChart Ambulatory is improving. For many years, we overcustomized the...
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The solution's ambulatory piece is straightforward. PowerChart Ambulatory has a rule index and a...
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It would be nice if there were a more streamlined way for PowerChart Ambulatory to communicate with...
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The support that we received leading up to our upgrade was really great. We have had the same Cerner...
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We don't really interact with Cerner's executives much anymore. We don't feel that we are receiving...
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PowerChart Ambulatory works as promoted; there are no issues there. The product is improving. The...
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The personal involvement from Cerner has been good. We have had communication with Dr. Feinberg and...
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The system is not easy to use. It isn't intuitive, and there are too many clicks. The physician...
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Everyone loves the system's integration.
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PowerChart Ambulatory is a good core product, and Cerner rolls it out well. We had sufficient...
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Cerner is lacking in their technology. There are several new additions we want for the product, but...
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We have a hard time integrating certain tests into PowerChart Ambulatory, and Cerner has given us a...
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Our main issue with Cerner is not their product; it is the lack of support. Since the...
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Organizationally, Cerner is an acute-care-focused organization. When we get into referral management...
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On the clinical side, Cerner does great with integration. We are integrated with our state...
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The product is a hosted domain; therefore, we are unable to do a lot with it. It doesn’t save us...
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The documentation in Cerner PowerChart Ambulatory is integrated. Whatever the doctors see in their...
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We learned early on that everything in the Cerner world is hospital-based thinking, configured like...
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Because we use the Community Works system, our hands are tied for a lot of things. I wish things...
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We have a large number of open tickets right now. There are too many. Our issues aren’t getting...
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We haven’t had upgrades from Cerner recently unless the upgrades have been COVID-19 related. I...
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The support for PowerChart Ambulatory is not where I think it should be. We have far too many...
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I would like to see Cerner focus on keeping the promises that they continue to make. We have been...
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I want to see Cerner continue to maintain and grow PowerChart Ambulatory for our patient metrics. So...
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The vendor's phone support is abysmal. There are massive delays when it comes to getting feedback or...
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Our satisfaction with the vendor's executive involvement depends on who the vendor has assigned to...
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The vendor talks about creating KPIs, and they keep pushing us to create one. However, when we ask...
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Cerner was recently purchased by Oracle, and they have become much more fragmented, even compared to...
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The vendor doesn't seem to be moving very quickly when it comes to the major problems that end users...
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We are on Cerner’s Java platform, and PowerChart Ambulatory is much slower and much more cumbersome...
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One thing Cerner does really well is play nice with other vendors. Cerner's products are...
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Overall, things are good with Cerner. From a clinical standpoint, everything has been great. We have...
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Most of our ambulatory clinics are on PowerChart Ambulatory, but we still have a few using a...
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Our Cerner hospital tools seem to be more contained whereas our ambulatory pieces feel a bit...
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Cerner could close the gap in terms of supporting patient-centered care by providing more quality...
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One of the prime issues we have is the ability to pull data out. The tables are complicated, and the...
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I don't know about Oracle’s acquisition of Cerner. I am hoping that it is a positive thing because I...
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When our organization chose Cerner's product, we didn't even consider Epic's product. If we were...
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The product does integrate quite well with the acute side. A lot of our doctors who see patients in...
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We struggle with the ambulatory product when we compare it to something like athena's product or...
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Cerner has a pretty good model for training, but compared to some of the other models I have seen,...
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There are a lot of things about Cerner and PowerChart Ambulatory that a lot of people don't know....
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The biggest issue is how PowerChart Ambulatory connects to our other systems. Sometimes we have...
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PowerChart Ambulatory is a very comprehensive tool. We utilize it in our specialty clinics, which...
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Cerner charges for every little thing. Every single thing that I ask for has a price tag associated...
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At this point, we get almost no training. But Cerner did implement the learning journeys, which...
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On a day-to-day basis, there is not a huge number of problems with the system. I feel like the ease...
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For minor things, Cerner has fabulous phone support that makes me very happy. I can call and get...
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We have a good relationship with Cerner. We have a contact that is our go-to person. We pretty much...
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The email support system is boggy because it gets lost in who things get assigned to. Issues get...
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There are always surprises here and there, but Cerner is pretty good with their contracts and...
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The product has allowed us to get on one chart, meaning that we don't have different care settings...
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We don't have a lot of ongoing training or get a lot of engagement with Cerner. We have staff...
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The solution is very functional. The ambulatory organizer is nice; it gives us a snapshot of our...
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Cerner partners very well with our team that does our education, so we have a true collaboration....
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Our providers are very happy with the product. We like the recommendation component. It really helps...
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We have a fairly small IT team, so we have done things incrementally over the years. We have gotten...
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It would be really helpful to have some simple functionality, such as the ability to change the...
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It is hard to separate the system's functionality issues from our own choices during the...
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The biggest issue with PowerChart Ambulatory is that there are a lot of ways to do things. We have a...
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One of the things we are struggling with is data. The EHR should provide a lot of data that we could...
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CommonWell Health Alliance has been useful for interoperability.
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Some things in the product are good, but other things are tedious. We have a few little problems...
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The message center is a very useful tool. There is a lot of information in the messages that go back...
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We are dissatisfied with the process for moving documents. Sometimes a physician documents something...
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Cerner is very slow to deliver new technology. Cerner promises things years before they become...
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Proactive service from Cerner does not exist unless they are anxious to sell us something. Cerner’s...
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Epic is Cerner’s chief competition. I know a fair number of physicians who have moved from Epic to...
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I don’t see our satisfaction going up in the next couple of years. If our satisfaction were to go...
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PowerChart Ambulatory has the functionality that we seek after. It is a pretty good product. We can...
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Dynamic Documentation is probably the best part of PowerChart Ambulatory. By using Dynamic...
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Cerner can improve upon their service. They are good at helping us, but they are a little slow to...
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The product is missing some key features that make it easy for the patient to access and contribute...
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One issue with Cerner and most EHR vendors is the configuration around encounter-based care. It runs...
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We need to be able to flex some workflows. For example, we are using the ambulatory side of things,...
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There is an effort to push upgrades with PowerChart Ambulatory. The vendor could do more to prepare....
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We have been working hard to migrate over to the web-based view of everything, and a lot of our...
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The product does what it is supposed to do. It is maybe not the most efficient product, but there...
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We are starting to see notes and charts from other hospitals in the area. The internal integration...
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We used to have good support until there were some changes around the Oracle acquisition. We used to...
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Every week, we know who to reach out to, and we have interactions with someone from Cerner.
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The documentation is not easy to use in a certain area. People in that area aren't satisfied with...
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So far, Cerner has made really great updates. They are doing a lot with their medical...
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There are some weaknesses with the product’s functionality. PowerChart Ambulatory has both the...
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We are nickel-and-dimed on everything. For example, Cerner charges too much for the reports. We paid...
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Cerner is a partner with us, and they always come to the table. We have a regular meeting to review...
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Cerner continues to advance their technology. What really annoys me about them is that they aren't...
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Cerner's implementation services are pretty terrible overall. When we want to implement a new Cerner...
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PowerChart Ambulatory captures information well for coded data fields. It helps with our data...
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The ease of use for physicians is not the greatest in PowerChart Ambulatory. Physicians constantly...
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I would like Cerner to be more flexible. They need to be a true business partner by trying to find...
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We are lacking a lot of the reporting capabilities within the product to identify gaps in care and...
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The people at Cerner are the experts in the implementation of their product and the experts of their...
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With my day-to-day operations within the product, I can certainly get through relatively well. I can...
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There are unkept promises related to the solution. The focus and attention Cerner gave to the...
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The greatest strength of having Cerner’s product is being on one system between the hospital and...
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Clinically, Cerner is doing well. They have had some good advances in documentation with their...
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Cerner has made some advancements, but patient access in the clinic space could use some additional...
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Some of our specialty-specific providers don’t feel like the system has much content for them. They...
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Cerner’s support is very much metric driven. The staff members on the vendor’s side are incentivized...
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We use both PowerChart Ambulatory and the Millenium platform all in one. We think splitting them is...
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For upgrades, Cerner provides maintenance training with the analyst, and after that, the training is...
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When we decided to go with this product, it was a viable option for our various needs. If we were...
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Cerner is well aware that they have a reputation for nickel-and-diming. They are cautious, but I...
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The major strengths of the system are in the coding, integration, and voice recognition...
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I would like the end users to have more customization abilities at the individual level. One...
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Organizations have a lot of choices for a comprehensive EHR solution. When we compare Cerner to...
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Cerner hasn’t provided any training on the system. They supported our training when we first went...
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Cerner doesn’t have a reputable solution for patient financials, and because of that, we have had to...
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Although it costs us an arm and a leg to do some things, the solution helps drive us better metric...
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I don’t see Cerner making any big changes over the next year to improve things. They have leveled...
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We want some pieces of functionality in the system. We tried Cerner's ePrescription renewal...
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Cerner hasn’t delivered new technology. They have completely failed on that. We have learned to use...
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The vendor's phone and web support are hit or miss. For some things, the support people are good and...
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Overall, PowerChart Ambulatory is doing well. We are happy with it. The use of the system depends on...
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Our entire organization is on Cerner, so we would think we would have 100% interoperability, but we...
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The Cerner conferences are constantly showing the functionality that is coming, and it definitely...
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All of our staff members that have called Cerner have never had any issues getting someone on the...
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The only issue that occasionally happens with service is that a service request is closed without...
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The initial rollout of PowerChart Ambulatory was very painful and confusing for the physicians and...
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There are some distinct advantages to being hosted by the vendor. We rarely have downtime. We also...
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The disadvantage is that there are some things that Cerner has not built into their design on the...
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We actually have a very good relationship with Cerner. That has a lot to do with the size of...
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The challenge with support has always been that it is 100% dependent on who gets our support ticket....
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Cerner absolutely does not innovate. There are so many tools, and the reality is that the vendor is...
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When we have issues, Cerner scrambles to find and buy a vendor. If our issues are down on the ground...
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Cerner's reporting metrics aren't very good. They are very cumbersome, and it is difficult to run...
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The visit summary has inappropriate labels. When we went live with PowerChart Ambulatory, we had to...
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In general, it doesn't seem like Cerner's system can do a lot of patient interfacing, and its portal...
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Our system is slow. We don't know whether that is because of the system itself or because of our...
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Our administrative support staff members can figure out what they need from the system, but it is...
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The quality of the consultants and analysts that Cerner sends out is pretty varied. The...
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We have received varied Cerner support in the past for training materials. Some of those materials...
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There is a lack of attention to detail in PowerChart Ambulatory. My colleagues complain bitterly...
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If someone were thinking about buying PowerChart Ambulatory, I would tell them that the clinical...
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There are opportunities to improve the functionalities that have problems, such as medication...
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The processes are good. Cerner's attempt at partnering with clients is good, but their consultants...
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We expected the quality of Cerner's support to be better. Cerner may not deliver everything...
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We have a big road map in front of us. I am hopeful. We have partnered with Cerner on a lot of...
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Cerner doesn’t avoid nickel-and-diming. If we have to code for a particular functionality, it will...
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We do a lot of the training ourselves. Cerner is not very helpful in that area.
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When we implemented the product, we were already using Cerner's software in our hospital. I wasn’t a...
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Our system is integrated, so we can see what has happened in our hospital, laboratory, and radiology...
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We are getting some updates for the system. There are really significant opportunities for the...
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Our providers will complain that any EMR is horrible. We have to work on our adoption. One positive...
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We have a couple of doctors who scream about PowerChart Ambulatory, but those people are technology...
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Reporting has been a challenge. The system hasn't been as flexible as it was when it came to...
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We didn't opt to use the vendor's telemedicine solution. We chose something that was easier to set...
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We receive great support from Cerner. They have been generous in ensuring that our expectations for...
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Some providers on the outpatient side complain that there isn't a good way to differentiate the...
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Even though there are some challenges with Cerner, I would rank them about the same as other EMR...
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There are a couple of things that we are working with the vendor on. They already have a lot on...
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We are very fortunate because we get some executive-level attention. I hope that our score for...
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The vendor has had a lot of turnover in the last year, and that has somewhat affected their vision,...
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Cerner's charges aren't horrible. The vendor is good at avoiding unexpected costs. We don't get a...
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Cerner primarily trains the people who do builds, but they could be better at documenting how to do...
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The solution's ease of use varies depending on the end user, but for the most part, PowerChart...
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When Cerner first delivers new technology, that technology is normally half-baked. After a year or...
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Our quality outcomes from the product have been good. Cerner has good integration and reporting. I...
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I am going to rate the integration lower because we don’t have a closed loop.
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The product is very solid at its core. Things are going to be interesting as we layer on digital...
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The PowerChart Ambulatory people were really good. Once we got a person that stuck with us, they...
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We have the most integration problems with the lab. I would tell others looking at PowerChart...
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The system is continually growing. Its information exchange has been good. PowerChart Outreach is a...
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Cerner has done a great job. I wouldn't say that the system is perfect because I don't know...
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I want Cerner to focus on driving outcomes. Patient satisfaction should be one of those outcomes,...
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The MPages and Dynamic Documentation workflows work nicely. In some ways, the newer functionality...
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In terms of Cerner's nickel-and-diming, there are some things that we think are low-hanging fruit...
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Some of our specialties were very challenged when we moved from our legacy system to Cerner's...
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I haven't seen any new technology from Cerner lately. I feel like I am still working with software...
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We work closely with Cerner to try and improve the usefulness of their workflows. We have partnered...
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Cerner tends to oversell and underdeliver. That is not a good business proposition. Their solutions...
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We have had a lot of overhead with Cerner that we didn't expect. That has been too high of a price...
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There were some big barriers to the deployment of Cerner's referral management tool. Its...
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Cerner's day-to-day workflow for providers is designed well. It is straightforward. I have heard...
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A lot of Cerner's solutions are very superficial when it comes to interoperability. Their usability...
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Cerner has done really well with keeping promises. We always want more faster, but all in all,...
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I definitely don’t feel like we are charged for every little thing. Our negotiations with Cerner...
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The product has been transformative in terms of continuity of care. Previously, we might transfer a...
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Cerner’s change control is not better. If anything, it has deteriorated a bit in the last couple of...
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Cerner's training is vanilla. It is all online. We learn the tool ourselves.
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PowerChart Ambulatory works as promoted. The problem is that the system is lousy.
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Cerner's support team tries really hard. Cerner has grown so much. My complaint is that the system...
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The highest-level executives really waned over the last couple of years as Cerner has had some...
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I don’t think we could have done better in terms of receiving our money's worth. I don’t think we...
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We have a hard time because we are on a server with a bunch of other clients, so we can't customize...
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Cerner has done a pretty good job with being proactive, but there is room for improvement. The...
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I like the functionality that is embedded in this product. I like certain workflows and all of the...
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My biggest aggravation is that when we call Cerner's support, the support people have to find the...
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The product does very well with working as promoted. Early on, there was a learning curve. But we...
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Cerner has been willing to make changes to their pricing model so that different functionalities...
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In terms of my future satisfaction, I will see what Cerner does to address all of my concerns. They...
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Cerner's major strength is their ability to see all information for providers and staff members.
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Cerner really needs to redo the solution's workflow and documentation for ambulatory providers to be...
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The issue is that the process isn't worth the product. One can spend a lot of time doing medication...
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The workflow for outpatient visits doesn't flow very nicely. It feels like Cerner wrote the software...
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The training was a waste of time. It wasn't coherent or comprehensive; it was haphazard and limited....
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Cerner has a support link that is like a wiki page, but it is basically unusable and unreadable. If...
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