PowerChart Ambulatory Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:44:29 PM and Model.EvProductId = 131

Commentary Summary

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Since the beginning of COVID-19, we have added rooms, beds, and more services. A lot of that has...

Sep 2020
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Analyst/Coordinator

Relationship

We work with Cerner all the time. Because they are a big company, it sometimes takes some time to...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Cerner is so convoluted with the connotation between all the applications and how what we do impacts...

Sep 2020
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Physician

Functionality and Upgrades

Cerner has been great through COVID-19. We have been able to do video visits through the system, and...

Aug 2020
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Physician

Functionality and Upgrades

Some of the most important attributes to us are tangible outcomes, ticket support, and ease of use...

Aug 2020
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Physician

Implementation and Training

At the beginning, Cerner’s training left quite a few holes. Over time, we have picked things up and...

Aug 2020
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Physician

Functionality and Upgrades

The ease of use for the end users could probably use some improvement. There are a lot of things...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I like how easy the product is to use. It is easy to find things. I can search for anything in the system....

Aug 2020
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VP/Other Executive

Service and Support

The customer service from Cerner is very slow, and the people aren't as knowledgeable as I would...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Updates from Cerner are far too buggy. I have a very strong team that can test all the updates and...

Aug 2020
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COO

Service and Support

The upgrade functionality stinks. CommunityWorks is just terrible, and it is even worse now. Cerner...

Aug 2020
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COO

Implementation and Training

Cerner has a lot of things on their uCern site, but the main value that we find from uCern is that...

Aug 2020
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COO

Functionality and Upgrades

We have a lot of reporting and metrics at our fingertips related to Cerner, and our A/R is in really...

Aug 2020
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COO

Service and Support

Cerner has been pretty responsive during COVID-19; they turned a lot of their energy toward...

Aug 2020
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VP/Other Executive

Implementation and Training

Cerner did a very poor job of explaining the functionality of the system to us. They overpromised...

Jul 2020
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VP/Other Executive

Interfacing and Integration

Not a single consultant knows what the interoperability is between modules. It was almost impossible...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

I would rate the system's ease of use for end users as very low. Cerner needs to develop better...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The executives at Cerner said they were sorry that the system didn't meet our expectations....

Jul 2020
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VP/Other Executive

Lessons Learned

I would never recommend the Cerner system to anybody, not even to my enemy. The system is...

Jul 2020
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Director

Functionality and Upgrades

We did a lot of customization during the implementation of PowerChart Ambulatory. Cerner told us...

Jul 2020
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Director

Functionality and Upgrades

PowerChart Ambulatory is too clicky heavy for my tastes.

Jul 2020
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CMIO

Implementation and Training

Cerner is still trailing Epic with their clinical functionality and their HIE. The implementation...

Jul 2020
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Physician

Other Observations & Comments

PowerChart Ambulatory is part of our long-term plans. If I had to make the decision again, I would...

Jun 2020
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Physician

Interfacing and Integration

When patients have to get care at other facilities, we want to be able to better see the patients'...

Jun 2020
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Director

Other Observations & Comments

We are not crazy about the platform, but sometimes we have unrealistic expectations for the amount...

Jun 2020
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Director

Future Outlook

We are in bed with Cerner forever; we are never leaving Cerner. Our organization in general has had...

Jun 2020
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Director

Functionality and Upgrades

If we could do anything, we would choose one of Cerner’s competitors, like Epic or even GE...

Jun 2020
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Director

Functionality and Upgrades

For PowerChart Ambulatory, we can’t get an upgrade schedule. And if we get a timeline, it is Q4,...

Jun 2020
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Director

ROI / Cost (care and feeding)

I expect to be charged when I add new functionality. I am still fuming about the recent thing the...

Jun 2020
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Director

ROI / Cost (care and feeding)

Cerner doesn’t avoid charging for every little thing. They just have poor financial policies and...

Jun 2020
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Director

Implementation and Training

When it comes to Cerner’s implementation, everything just takes so long. That is frustrating because...

Jun 2020
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Director

Functionality and Upgrades

When it comes to the solution working as promoted, I think Cerner does what they say they are going...

Jun 2020
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Director

Service and Support

The ongoing training for PowerChart Ambulatory is not terrible, but it is piecemeal. The ongoing...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Our organization didn't buy the bells and whistles that could go with PowerChart Ambulatory, and...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The new interfaces and updates are not upgrades; we lose functionality with them. Everyone cringes...

Jun 2020
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Director

Service and Support

In terms of implementation services, we didn’t take services on the ambulatory side. The support...

Jun 2020
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Director

Interfacing and Integration

The system is actually working really well right now. Integration with other systems is already...

Jun 2020
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Director

Service and Support

We don’t reach out to Cerner’s support team very often. Occasionally we do, and the experiences seem...

Jun 2020
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Director

Interfacing and Integration

One strength of PowerChart Ambulatory is its ability to integrate with the acute side. The users...

Jun 2020
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Director

Service and Support

I wouldn’t say Cerner is proactive. Their idea system seems to be lacking. Cerner could do a much...

May 2020
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Director

Service and Support

Cerner has been really good. I can’t speak in comparison to other vendors, but Cerner has been on...

May 2020
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Director

Functionality and Upgrades

Our system prior to Cerner’s system had functionality that the providers loved that Cerner’s system...

May 2020
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Director

Technology

I have used many other systems, but overall, I have always liked Cerner’s system. The vendor does a...

May 2020
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Director

Relationship

Cerner has been able to keep all the promises they have made. They have really listened to our...

May 2020
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Director

ROI / Cost (care and feeding)

The vendor is on the costly side. There are costs for conferences, trainings, and certifications. I...

May 2020
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Director

Interfacing and Integration

A lot of the issues we hear about have to do with the lab interfaces and how they integrate with the...

May 2020
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Director

Service and Support

Some of the people Cerner brings in could be a little bit more knowledgeable in the areas they...

May 2020
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Director

Implementation and Training

We didn’t use Cerner trainers. We used our internal trainers. Cerner’s HIT videos are very good. The...

May 2020
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Director

Functionality and Upgrades

We are still struggling with some issues around the oncology piece and some regulatory guidelines...

May 2020
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Director

Interfacing and Integration

The system has done a good job of supporting our integration goals. Cerner has done a really good...

May 2020
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Director

Functionality and Upgrades

The vendor could definitely do some work around their encounters. Choosing the wrong encounter is...

May 2020
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Director

Functionality and Upgrades

I give the system a high rating for the functionality meeting all of our needs. Cerner has done a...

May 2020
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Director

Relationship

The vendor’s executives are amazing. No matter what gets thrown their way, the executives listen and...

May 2020
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Director

Future Outlook

We have a code upgrade coming soon, so we will see what comes out of that code upgrade. I hope to...

May 2020
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Director

Service and Support

Overall, Cerner is just mediocre. We pay for what we get. I struggle in Cerner’s system, and I have...

May 2020
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Director

Service and Support

I really don't feel like Cerner has done much to support us through the COVID-19 pandemic.

May 2020
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Director

Interfacing and Integration

Interfacing between all of our systems is a bit of a nightmare. We don't use any of the systems to...

May 2020
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Director

Functionality and Upgrades

The upgrades are painful. There is always a huge number of problems, and there is slowness...

May 2020
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Director

Technology

The solution is very clunky and pieced together. It isn't coherent. It doesn't flow well. Back in...

May 2020
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Physician

Functionality and Upgrades

There are parts that are not built, like the MPages portion, and the providers have no control over...

May 2020
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Physician

Functionality and Upgrades

There are issues with CommonWell. I don't think CommonWell should be something that a company can...

May 2020
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Physician

Functionality and Upgrades

At this point, we have used a bunch of EMRs, and it takes a lot more effort to chart with PowerChart...

May 2020
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Physician

Functionality and Upgrades

There are little oddities with the way the product handles medicine, bed reconciliation, and...

May 2020
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Physician

Functionality and Upgrades

Every time I have to explain the system to somebody, it is really clear to me that the instructions...

May 2020
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Physician

Functionality and Upgrades

There are no effective HIEs with Cerner. We have to make sure things are safe. That responsibility...

May 2020
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Physician

Functionality and Upgrades

I would love to see the user experience be reexamined by Cerner. I have seen some of the core...

May 2020
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Physician

Functionality and Upgrades

Most of our support is done in-house. Updates cause us to lose a lot of functionality, and that is a...

May 2020
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Physician

Service and Support

At this point, the only proactive thing Cerner could do is react to another EMR because I can’t...

May 2020
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Physician

Functionality and Upgrades

I wouldn’t recommend Cerner's product because it isn't effective. It is a huge investment, and I...

May 2020
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Physician

Implementation and Training

The vendor came to do some training, and in terms of them turning things on and running things, the...

May 2020
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CIO

ROI / Cost (care and feeding)

The vendor keeps their promises, but sometimes things take longer than we had hoped. Cerner's...

Apr 2020
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CIO

Functionality and Upgrades

The product does work as designed, but for the most part, the way it is designed doesn't work for...

Apr 2020
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CIO

Interfacing and Integration

The interoperability seems to not be very mature at all in my mind. Compared to to other industries,...

Apr 2020
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CIO

Functionality and Upgrades

The revenue cycle continues to be a challenge. We have had the biggest challenges with our patient...

Apr 2020
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CIO

Functionality and Upgrades

We have had to work with Cerner to move information from one module to another so that clinicians...

Apr 2020
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CIO

Relationship

We have gotten a lot of attention and support from Cerner. The vendor is working on some things,...

Apr 2020
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CIO

Functionality and Upgrades

I know there are some things that the doctors like about the product. It has been a good, effective...

Apr 2020
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CIO

Functionality and Upgrades

A challenge for us is the release of information functionality. We don't have just one release of...

Apr 2020
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Director

Service and Support

Cerner’s support for the solution is terrible. There is a lack of follow-up and a lack of knowledge....

Apr 2020
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Director

Relationship

The vendor’s service is not proactive. Cerner could do a lot of things. The vendor could have user...

Apr 2020
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Director

ROI / Cost (care and feeding)

We are seeing our patients, and we are using a bunch of pieces. We pay a fortune for the system. We...

Apr 2020
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Director

Service and Support

The support and service for most of the products we own these days are getting worse and worse. We...

Apr 2020
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