PowerChart Ambulatory Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product, Value
I wouldn't buy this product again due to the amount of time, effort, and energy that are required to...
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Loyalty, Relationship
We have had some challenges with Cerner over the years. There are some basic things that we would...
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Value
The product is better than what we were doing before, but it still isn't great, and it is expensive....
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Product
The benefits that we have realized from using many solutions from our core EHR vendors have a single...
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Loyalty
Our main initiative is that we are working on a certain functionality. We have been delayed in...
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Product
I would only use PowerChart Ambulatory if I had the hospital system on Oracle Health as well....
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Operations
We struggled to identify the scope fully when we did a big uplift recently. Oracle Health called it...
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Loyalty, Product
We have been pressing Oracle Health to improve the patient portal. It is sadly very behind in terms...
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Relationship
We have somebody from Oracle Health who comes on-site on a regular basis. They are very easy to...
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Loyalty
I'm very excited about what Oracle Health has forecasted and their plans for future development in...
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Product
Normally, I would rate Oracle Health’s upgrades higher, but we had an upgrade that has been buggy as...
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Relationship
Keeping promises is particularly challenging on Oracle Health’s side. They have a very ambitious...
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Culture, Value
Believe it or not, Oracle Health has gotten better at not charging for everything. However, their...
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Relationship
Cerner got bought by Oracle Health, and that was probably five years ago now, but change is hard....
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Culture, Loyalty, Product
Cerner's system kind of came to be as a bolt-on application. I know that sounds funny, but when...
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Loyalty, Value
We used to do things outside our main system, and it would be common for us to go to market if we...
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Loyalty
If we were going to go out to market right now, we would consider Oracle Health as a vendor for a...
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Loyalty, Relationship, Product
The strength that drives my satisfaction is maturity in the industry. Oracle Health is clearly not...
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Relationship
PowerChart Ambulatory continues to be very clicky; workflows are sometimes obtuse and not...
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Relationship, Product
Cerner has a good back-end database.
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Relationship
My advice to others considering purchasing Cerner's product is to create their own internal IT...
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Loyalty, Relationship
Our team is excited for Oracle Health’s new EHR. I have heard nothing but positive comments from the...
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Loyalty, Product
We have been testing Oracle Health's new ambient solution, the Clinical AI Agent, in our ambulatory...
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Loyalty, Relationship
It feels like Oracle Health is developing the EHR again, but development has been stagnant since...
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Product
The organization that I was at before also used PowerChart Ambulatory, so it is a system that I have...
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Loyalty
I don't foresee us moving to a different solution because I realize going from one EMR to another is...
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Operations
The implementation of PowerChart Ambulatory went smoothly. The initial training was good, but a...
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Product
The interoperability is okay. For what I need to do in PowerChart Ambulatory, we can do things...
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Product
Something very big within the organization from a research standpoint is quality metrics. I have...
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Loyalty, Product
If I could choose any EHR solution today, just to get everybody off my back, I would go with an Epic...
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Loyalty, Relationship, Product
Oracle Health has really upped their game. They have opened so many APIs recently. I have been happy...
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Product, Value
We get charged by Oracle Health for all updates and things. Also, Oracle Health supports...
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Relationship
Since the change to Oracle Health, there have been pluses and minuses. We feel like there is more...
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Relationship
PowerChart Ambulatory has new technology. Oracle Health is updating things. And Oracle Health's...
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Relationship
We have an executive client associate manager with Oracle Health who has been with us for a long...
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Product
We have some annoyances with PowerChart Ambulatory. Oracle Health's drug database is not good at...
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Loyalty, Relationship, Value
Oracle Health brings a lot of value. They have been a solid vendor. Regardless of whether we love or...
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Loyalty, Product
I believe Oracle Health is going to a SaaS model. They just want to push the system out there on the...
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Relationship, Operations
Because of the relationship with Oracle Health, at least in my world, most of the projects are...
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Relationship
Since the Oracle Health purchase of PowerChart Ambulatory and maybe even going back through the days...
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Operations, Product
My overall satisfaction with PowerChart Ambulatory is because of the place I am with it as opposed...
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Product
Honestly, the outlook with Oracle Health is very good. The metadata is the heart of what Cerner is....
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Relationship
We had an issue with our current upgrade, and we had a service request opened with Oracle Health,...
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Loyalty, Product
Oracle Health has a pretty robust cloud solution that we are actually using now; it is called...
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Culture, Loyalty, Product
Oracle Health has taken over Cerner and is now doing things more the Oracle Health way. In terms of...
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Value
As soon as we told Oracle Health that we were leaving, they stopped helping with anything unless we...
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Product
A lot of the newer tools in PowerChart Ambulatory, like dynamic documentation, are useful, but they...
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Loyalty, Product, Value
The strengths of PowerChart Ambulatory are the things that have come out recently. For example,...
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Operations, Value
Implementations are extremely time-consuming. My experience with using Oracle Health as the resource...
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Relationship
A timelier response would be a starting point for improving the support from Oracle Health. We can...
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Relationship, Product
Oracle Health could improve their tools online for people to troubleshoot their own issues. Right...
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Relationship
Recently, we have seen a significant improvement in the knowledge of those who respond to our...
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Loyalty, Relationship, Product
Oracle Health probably didn't realize they were going to have to rebuild a lot of the code...
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Loyalty, Product
Performance seems to be lacking a bit in terms of speed in the ambulatory space. On the doctor’s...
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Relationship
We struggle with support; there is less of a focus on it. This is not super surprising with Cerner...
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Loyalty, Relationship, Product
Things are better and worse in some areas than others. I believe Oracle Health is trying to play...
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Relationship
Since Oracle acquired Cerner, they have made many changes to the support model. We all hoped the...
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Relationship
I have very direct relationships with the leaders over at Oracle Health. I have a good relationship...
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Product
We used Oracle Health’s RHO for one of our upgrades, and it sucked.
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Product, Value
With PowerChart Ambulatory, the referral management is nice, but it is just not complete. Referrals...
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Culture, Value
With Cerner, there is a charge for everything. Every time I turn around, there is a new charge for...
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Culture, Operations, Product
PowerChart Ambulatory is pretty easy to use. We have used it before, so we are pretty good with it....
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Loyalty, Product
If I were in the market for a new ambulatory EMR today, I would still have Oracle Health at the top...
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Loyalty, Operations
In terms of training, Oracle Health is probably still in that middle range because we are still...
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Operations, Product
Part of the product's lower ease of use is self-imposed. We have not taught our clinicians some of...
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Relationship
Oracle Health's support is getting better. Instead of having a dedicated support team with servers...
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Culture, Value
Oracle Health is increasingly keeping their promises on the ambulatory side. That is an Oracle...
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Relationship
Oracle Health has some room for improvement when it comes to troubleshooting and resolving issues...
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Loyalty, Relationship, Product
There are changes coming to the system's interface and to Cerner, but those changes have been...
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Loyalty, Product
Oracle Health's delivery of code has improved. We just did an upgrade, and that upgrade was...
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Operations, Product
PowerChart Ambulatory is hard for our ambulatory physicians to learn to use. We have spent many...
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Product
We get generic complaints about PowerChart Ambulatory being too complicated.
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Relationship
There are a handful of folks at Oracle Health who, if we talk to them, are very helpful. But as a...
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Culture
There is a lot of stuff in the pipeline from Oracle Health, but we have seen very little so far. I'm...
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