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PowerChart Ambulatory Comments
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User Commentary

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Director

Technology

Cerner is starting to make changes, and that means we have to make changes. They have announced that...

Jan 2021
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Director

Service and Support

Overall, the code in the last upgrade was cleaner than what we have been seeing from Cerner, but we...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

Cerner nickel-and-dimes. We turned off part of the software and aren't paying for it anymore. Cerner...

Jan 2021
(0)
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 or  to see details.

CIO

Implementation and Training

We had a poor initial rollout for Ambulatory PowerChart. We had problems with data migration, and we...

Jan 2021
(0)
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CIO

Service and Support

I have not been impressed with the Cerner staff members' knowledge. They don’t seem well versed in...

Jan 2021
(0)
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CIO

Service and Support

I would love it if Cerner gave us a sheet of best practices or guidelines to begin with. They don’t...

Jan 2021
(0)
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Director

Interfacing and Integration

Some of the Cerner solutions, like SurgiNet and PathNet, are built in silos. They don't play easily...

Jan 2021
(0)
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Director

Future Outlook

Cerner is working with Nuance on something pretty cool. We can use the voice command feature to...

Jan 2021
(0)
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Director

Functionality and Upgrades

Cerner didn't previously have any kind of limits and made recommendations about how many charts we...

Jan 2021
(0)
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Director

Functionality and Upgrades

Cerner needs to work on creating a smoother workflow. Some of the tools are designed more for...

Jan 2021
(0)
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Manager

Other Observations & Comments

If I were in the same circumstances that I was in when I originally bought this product, I would buy...

Jan 2021
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Software as a service is the way of the future. Cerner is positioning themselves to be able to...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The solution works for us, but it has limitations. As long as we can accommodate and live with those...

Jan 2021
(0)
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 or  to see details.

Director

Other Observations & Comments

It is tough to say how Cerner’s technology supports patient-centered care because we noticed it does...

Jan 2021
(0)
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Director

Functionality and Upgrades

I know that we are current with our version only because we are in a specific domain with other...

Jan 2021
(0)
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Director

Implementation and Training

The implementation for the EMR was a long time ago, and I feel like it could have been better. We...

Jan 2021
(0)
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Director

Functionality and Upgrades

I feel like there are things that still could be better in terms of product quality, but the...

Jan 2021
(0)
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Director

Other Observations & Comments

I would recommend Cerner’s products. We have local facilities that have their own Cerner domain, and...

Jan 2021
(0)
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VP/Other Executive

Service and Support

The vendor representative who is involved on the product with us is very proactive and terrific....

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

The providers aren't very happy with the product and want things to come out more quickly than...

Jan 2021
(0)
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Physician

Other Observations & Comments

We have a global contract that includes everything except subscription items. Sometimes I wonder...

Jan 2021
(0)
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Physician

ROI / Cost (care and feeding)

Training from Cerner is somewhat à la carte. We don't leverage the vendor to train very much because...

Jan 2021
(0)
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Physician

Implementation and Training

The few times that we have had people from Cerner come out for training, those people have been...

Jan 2021
(0)
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Physician

Functionality and Upgrades

The biggest negative with this product is the fact that we are having some issues with moving to the...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

The real issue with the system is that there are too many ways to accomplish the same thing....

Jan 2021
(0)
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CMIO

Functionality and Upgrades

We use Cerner's application management services. We have challenges with working remotely with the...

Jan 2021
(0)
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CMIO

Service and Support

Cerner put together a specific solution or build steps for existing solutions to help with COVID-19...

Jan 2021
(0)
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Director

Implementation and Training

When it comes to training from Cerner, if we followed their model, we would probably give them the...

Dec 2020
(0)
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Director

Relationship

Vendor relationship and guidance is very key. We have a good account representative that works well...

Dec 2020
(0)
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Director

Functionality and Upgrades

When it comes to current functionality, Cerner has a little bit more that they need to do on the...

Dec 2020
(0)
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Director

Functionality and Upgrades

PowerChart Ambulatory could certainly be better in terms of supporting patient-centered care. The...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

Getting the bells and whistles in front of our physicians before we have even had a chance to...

Dec 2020
(0)
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Director

Service and Support

Service and support are key because we are a small organization. We don’t have a significant bench...

Dec 2020
(0)
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Director

Technology

In the state I am located in, we all raced down the road for telemedicine at the beginning of the...

Dec 2020
(0)
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Director

Sales and Contracting

Things vary with Cerner in terms of avoiding extra charges. There are times when the fee is fixed,...

Dec 2020
(0)
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Director

Functionality and Upgrades

Cerner’s system works as promoted most of the time, but we are working on a couple of issues. We...

Dec 2020
(0)
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Director

Sales and Contracting

With Cerner, new technology just comes too rapidly. They need to slow things down a little bit and...

Dec 2020
(0)
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Director

Relationship

Cerner really wants their system to be like Amazon in many ways. They want us to be able to jump in....

Dec 2020
(0)
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Director

Lessons Learned

We came from a different system and knew very little about the Cerner product beyond the demos. We...

Dec 2020
(0)
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Manager

Relationship

Cerner is pretty good at managing our expectations in terms of what they can do and when they can do...

Dec 2020
(0)
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Manager

Interfacing and Integration

The integration is great. The patients have one medical record across the system. We can see...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I like that there are several ways to do things with the system. Some people hate that, but I like...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

We need a consistent interface that is intuitive and that we can figure out without knowing some...

Dec 2020
(0)
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CMIO

Implementation and Training

Cerner has a recommended playbook of how they think we should do things, but they don’t force us to...

Dec 2020
(0)
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 or  to see details.

CMIO

Sales and Contracting

We used to get nickel-and-dimed with Cerner. We have reworked our contract with Cerner to be all...

Dec 2020
(0)
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 or  to see details.

CMIO

Technology

Cerner is constantly working on their solutions to improve the end user interface, and they have...

Dec 2020
(0)
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CMIO

Relationship

The executive involvement has been very good. We have regular meetings with relatively senior...

Dec 2020
(0)
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Manager

Implementation and Training

I haven't been satisfied with the training. Our implementation and training were really bad. We had...

Dec 2020
(0)
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Manager

Implementation and Training

When we went live, Cerner sent a bunch of people that they had hired to help with the training. The...

Dec 2020
(0)
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Manager

Technology

In the long term, we will stay with Cerner. I think our satisfaction will increase in the future...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

If the decision were up to me, I would not buy PowerChart Ambulatory again. The system does not flow...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We have a problem with Cerner's upgrades. Cerner might put out an upgrade to fix an issue, but I...

Dec 2020
(0)
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Manager

Service and Support

Cerner does have some good training tools. Cerner has always been good when we have reached out to...

Dec 2020
(0)
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Manager

Functionality and Upgrades

A lot of the time, when we get the demos and our instructions and go into PowerChart Ambulatory, we...

Dec 2020
(0)
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Manager

Relationship

Cerner probably delivers new technology twice a year. We can usually pull in executive resources...

Dec 2020
(0)
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Manager

Service and Support

Our biggest complaint with Cerner's support is that there are people in the support center who do...

Dec 2020
(0)
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CMIO

Interfacing and Integration

Cerner is part of our long-term plans because of the integrative, creative platform. As we go...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

There are definitely challenges with the system. We are not just running an office. There are...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

Orders are a bit complicated, but the processes for writing notes, placing orders, and seeing...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

I want to make sure that when I am done, I can go home, my charges are dropped, and my claims can be...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

I know that some clients have implemented Salesforce and Cerner's system. Cerner is growing...

Dec 2020
(0)
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Manager

Implementation and Training

We do all our own training. Cerner doesn’t do any training; they train our trainer a little bit, but...

Nov 2020
(0)
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Manager

Interfacing and Integration

For our integration, we have several different systems that we have to put in place to make...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The MAs and the doctors like the charting function. I don't think they have any complaints in regard...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We are unable to use kiosks at the front desk. We can’t use things that we should be able to use....

Nov 2020
(0)
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Manager

Relationship

Most of the time, we are coming to the vendor and asking what they think of the things that we hear...

Nov 2020
(0)
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Manager

Relationship

The executives told us that we can get anything we want out of the system; if we put something in...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would not buy the solution again, not in any way, shape, or form. We recently started having...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor keeps their promises if we pay them lots of money. It seems like every time we want...

Nov 2020
(0)
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Manager

Functionality and Upgrades

When the vendor does upgrades, we always have problems that we have to work through, and the initial...

Nov 2020
(0)
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 or  to see details.

CMIO

Service and Support

Cerner anticipates what we need. They present things to us that they think we will want. They see...

Nov 2020
(0)
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 or  to see details.

CMIO

Future Outlook

Cerner has a program that looks at how well we are doing at hitting targets. They can provide us...

Nov 2020
(0)
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 or  to see details.

CMIO

Win/Loss - Why they were selected (by current clients)

When we decided to go with Cerner’s product instead of Epic’s product, we felt that Cerner’s product...

Nov 2020
(0)
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CMIO

Other Observations & Comments

One of our primary care doctors complains that the system doesn’t move through the screens fast...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

Our stance is to stay as close to the Cerner standard model as possible, but we like that there are...

Nov 2020
(0)
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 or  to see details.

CMIO

ROI / Cost (care and feeding)

We bought the standard module with the up-front cost, and the vendor doesn’t charge us for every...

Nov 2020
(0)
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 or  to see details.

CMIO

Implementation and Training

We have all sorts of at-the-elbow assistance from Cerner as we upgrade. Cerner has embedded people...

Nov 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

The system is working as promoted. No EMR is ideal or provides the exact workflow that doctors want....

Nov 2020
(0)
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 or  to see details.

CMIO

Interfacing and Integration

Cerner is definitely supporting us in terms of integration. We have created a link within the EMR...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

With the upgrades to the system, Cerner has enhanced it to be more friendly to the eye and easier to...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

Our clinicians’ reviews of the system are a mixed bag. Some people struggle with it and say that it...

Nov 2020
(0)
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CMIO

Relationship

Cerner is doing an excellent job of delivering new technology, but it has to be done in stages. The...

Nov 2020
(0)
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 or  to see details.

CMIO

Technology

In delivering patient-centered care, the limitations are our struggle. Cerner has a very nice...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Cerner has improved their delivery of new technology. If I were to recommend this product to...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

I don't think that Cerner charges us for every little thing because the costs are part of our...

Nov 2020
(0)
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Director

Relationship

The system works as promoted and works very well. Every once in a while, we get caught up in...

Nov 2020
(0)
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Director

Relationship

Cerner does well at delivering new technology that meets our needs. Cerner has things available to...

Nov 2020
(0)
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Director

Functionality and Upgrades

We are certainly billing and doing better than we ever have because of Cerner's tools. I think the...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Cerner's implementations and upgrades are getting better. We do well when we work with the vendor's...

Oct 2020
(0)
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VP/Other Executive

Other Observations & Comments

We still need to better align our tangible outcomes with the vendor's. I might recommend this...

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

Cerner has to work with their technology if they want to support patient-centered care. There is...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Cerner doesn't keep all their promises, but they do keep most of them. They try to keep all of their...

Oct 2020
(0)
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VP/Other Executive

Interfacing and Integration

The vendor could improve if they opened their code a little bit more. They could offer more API...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would tell others that PowerChart Ambulatory is a very solid electronic health record.

Oct 2020
(0)
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CTO

Relationship

I don’t have a good feeling in terms of strategy of where Cerner is and where they are going. I...

Oct 2020
(0)
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Director

Functionality and Upgrades

I define patient-centered data as being able to focus on social determinants of health and those...

Oct 2020
(0)
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Director

Functionality and Upgrades

I don’t think I would buy Cerner’s product again. The system is underdeveloped. Cerner has focused...

Oct 2020
(0)
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Director

Other Observations & Comments

I don’t know whether I could give a definitive answer for Cerner keeping their promises. Initially,...

Oct 2020
(0)
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Director

Future Outlook

Cerner has been much better as of late in terms of implementations and upgrades. I would hate to...

Oct 2020
(0)
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Director

Other Observations & Comments

We do all of our support in-house now. Most of the individuals that our physicians deal with are our...

Oct 2020
(0)
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Director

Functionality and Upgrades

As I listen to providers, I think the EMR isn’t terribly straightforward or user friendly. There are...

Oct 2020
(0)
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CIO

Functionality and Upgrades

Our greatest criticism of the solution is its ease of use. We have a lot of folks that come from...

Oct 2020
(0)
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CIO

Other Observations & Comments

I can't say that I wouldn't buy PowerChart Ambulatory again. That would depend on other...

Oct 2020
(0)
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 or  to see details.

CIO

Relationship

The vendor's executive involvement has gotten a lot better because one of Cerner's CEOs is back. In...

Oct 2020
(0)
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Director

Functionality and Upgrades

Related to patient-centered care, Cerner’s technology has been doing a good job in the ambulatory...

Oct 2020
(0)
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Director

Interfacing and Integration

We are having a few challenges with the Cerner technology. We use third-party communication tools to...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Clinicians might not always check prices, but prices are always a challenge. Any EHR is very...

Oct 2020
(0)
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Director

Service and Support

Workflow is really important. Every organization has their own kind of tweaks for the workflow, but...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

We have products that allow the physicians to refresh their training. We send out regular bulletins...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Regarding our satisfaction with the personalization, some areas are great, and others are less so....

Sep 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

It is tough to say whether Cerner keeps all promises. I don’t think any vendor keeps all their...

Sep 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

We are very happy with the quality of implementation services. In the past, that was our major slam...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

When it comes to the functionality meeting our needs, we are most of the way there, but certainly...

Sep 2020
(0)
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VP/Other Executive

Relationship

I don’t foresee any significant changes in our satisfaction in a year. For most folks, the decision...

Sep 2020
(0)
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VP/Other Executive

Service and Support

Cerner was a very good partner for us during COVID-19. They were very responsive to our specific...

Sep 2020
(0)
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VP/Other Executive

Service and Support

We haven’t had any issues with the quality of the support. In terms of Cerner supporting...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

When it comes to attributes I would like Cerner to focus on, ease of use is certainly a big piece....

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Cerner’s tool for measuring provider efficiency is one of their selling points. The Lights On...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Since the beginning of COVID-19, we have added rooms, beds, and more services. A lot of that has...

Sep 2020
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Analyst/Coordinator

Relationship

We work with Cerner all the time. Because they are a big company, it sometimes takes some time to...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Cerner is so convoluted with the connotation between all the applications and how what we do impacts...

Sep 2020
(0)
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Physician

Functionality and Upgrades

Cerner has been great through COVID-19. We have been able to do video visits through the system, and...

Aug 2020
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Physician

Functionality and Upgrades

Some of the most important attributes to us are tangible outcomes, ticket support, and ease of use...

Aug 2020
(0)
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Physician

Implementation and Training

At the beginning, Cerner’s training left quite a few holes. Over time, we have picked things up and...

Aug 2020
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Physician

Functionality and Upgrades

The ease of use for the end users could probably use some improvement. There are a lot of things...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I like how easy the product is to use. It is easy to find things. I can search for anything in the system....

Aug 2020
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VP/Other Executive

Service and Support

The customer service from Cerner is very slow, and the people aren't as knowledgeable as I would...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Updates from Cerner are far too buggy. I have a very strong team that can test all the updates and...

Aug 2020
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COO

Service and Support

The upgrade functionality stinks. CommunityWorks is just terrible, and it is even worse now. Cerner...

Aug 2020
(0)
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COO

Implementation and Training

Cerner has a lot of things on their uCern site, but the main value that we find from uCern is that...

Aug 2020
(0)
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COO

Functionality and Upgrades

We have a lot of reporting and metrics at our fingertips related to Cerner, and our A/R is in really...

Aug 2020
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COO

Service and Support

Cerner has been pretty responsive during COVID-19; they turned a lot of their energy toward...

Aug 2020
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VP/Other Executive

Implementation and Training

Cerner did a very poor job of explaining the functionality of the system to us. They overpromised...

Jul 2020
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VP/Other Executive

Interfacing and Integration

Not a single consultant knows what the interoperability is between modules. It was almost impossible...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would rate the system's ease of use for end users as very low. Cerner needs to develop better...

Jul 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The executives at Cerner said they were sorry that the system didn't meet our expectations....

Jul 2020
(0)
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VP/Other Executive

Lessons Learned

I would never recommend the Cerner system to anybody, not even to my enemy. The system is...

Jul 2020
(0)
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Director

Functionality and Upgrades

We did a lot of customization during the implementation of PowerChart Ambulatory. Cerner told us...

Jul 2020
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Director

Functionality and Upgrades

PowerChart Ambulatory is too clicky heavy for my tastes.

Jul 2020
(0)
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CMIO

Implementation and Training

Cerner is still trailing Epic with their clinical functionality and their HIE. The implementation...

Jul 2020
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Physician

Other Observations & Comments

PowerChart Ambulatory is part of our long-term plans. If I had to make the decision again, I would...

Jun 2020
(0)
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Physician

Interfacing and Integration

When patients have to get care at other facilities, we want to be able to better see the patients'...

Jun 2020
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Director

Other Observations & Comments

We are not crazy about the platform, but sometimes we have unrealistic expectations for the amount...

Jun 2020
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Director

Future Outlook

We are in bed with Cerner forever; we are never leaving Cerner. Our organization in general has had...

Jun 2020
(0)
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Director

Functionality and Upgrades

If we could do anything, we would choose one of Cerner’s competitors, like Epic or even GE...

Jun 2020
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Director

Functionality and Upgrades

For PowerChart Ambulatory, we can’t get an upgrade schedule. And if we get a timeline, it is Q4,...

Jun 2020
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Director

ROI / Cost (care and feeding)

I expect to be charged when I add new functionality. I am still fuming about the recent thing the...

Jun 2020
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Director

ROI / Cost (care and feeding)

Cerner doesn’t avoid charging for every little thing. They just have poor financial policies and...

Jun 2020
(0)
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Director

Implementation and Training

When it comes to Cerner’s implementation, everything just takes so long. That is frustrating because...

Jun 2020
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Director

Functionality and Upgrades

When it comes to the solution working as promoted, I think Cerner does what they say they are going...

Jun 2020
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Director

Service and Support

The ongoing training for PowerChart Ambulatory is not terrible, but it is piecemeal. The ongoing...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Our organization didn't buy the bells and whistles that could go with PowerChart Ambulatory, and...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The new interfaces and updates are not upgrades; we lose functionality with them. Everyone cringes...

Jun 2020
(0)
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Director

Service and Support

In terms of implementation services, we didn’t take services on the ambulatory side. The support...

Jun 2020
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Director

Interfacing and Integration

The system is actually working really well right now. Integration with other systems is already...

Jun 2020
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Director

Service and Support

We don’t reach out to Cerner’s support team very often. Occasionally we do, and the experiences seem...

Jun 2020
(0)
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Director

Interfacing and Integration

One strength of PowerChart Ambulatory is its ability to integrate with the acute side. The users...

Jun 2020
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Director

Service and Support

I wouldn’t say Cerner is proactive. Their idea system seems to be lacking. Cerner could do a much...

May 2020
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Director

Service and Support

Cerner has been really good. I can’t speak in comparison to other vendors, but Cerner has been on...

May 2020
(0)
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Director

Functionality and Upgrades

Our system prior to Cerner’s system had functionality that the providers loved that Cerner’s system...

May 2020
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Director

Technology

I have used many other systems, but overall, I have always liked Cerner’s system. The vendor does a...

May 2020
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Director

Relationship

Cerner has been able to keep all the promises they have made. They have really listened to our...

May 2020
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Director

ROI / Cost (care and feeding)

The vendor is on the costly side. There are costs for conferences, trainings, and certifications. I...

May 2020
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Director

Interfacing and Integration

A lot of the issues we hear about have to do with the lab interfaces and how they integrate with the...

May 2020
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Director

Service and Support

Some of the people Cerner brings in could be a little bit more knowledgeable in the areas they...

May 2020
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Director

Implementation and Training

We didn’t use Cerner trainers. We used our internal trainers. Cerner’s HIT videos are very good. The...

May 2020
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Director

Functionality and Upgrades

We are still struggling with some issues around the oncology piece and some regulatory guidelines...

May 2020
(0)
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Director

Interfacing and Integration

The system has done a good job of supporting our integration goals. Cerner has done a really good...

May 2020
(0)
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Director

Functionality and Upgrades

The vendor could definitely do some work around their encounters. Choosing the wrong encounter is...

May 2020
(0)
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Director

Functionality and Upgrades

I give the system a high rating for the functionality meeting all of our needs. Cerner has done a...

May 2020
(0)
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Director

Relationship

The vendor’s executives are amazing. No matter what gets thrown their way, the executives listen and...

May 2020
(0)
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Director

Future Outlook

We have a code upgrade coming soon, so we will see what comes out of that code upgrade. I hope to...

May 2020
(0)
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Director

Service and Support

Overall, Cerner is just mediocre. We pay for what we get. I struggle in Cerner’s system, and I have...

May 2020
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Director

Service and Support

I really don't feel like Cerner has done much to support us through the COVID-19 pandemic.

May 2020
(0)
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Director

Interfacing and Integration

Interfacing between all of our systems is a bit of a nightmare. We don't use any of the systems to...

May 2020
(0)
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Director

Functionality and Upgrades

The upgrades are painful. There is always a huge number of problems, and there is slowness...

May 2020
(0)
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Director

Technology

The solution is very clunky and pieced together. It isn't coherent. It doesn't flow well. Back in...

May 2020
(0)
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Physician

Functionality and Upgrades

There are parts that are not built, like the MPages portion, and the providers have no control over...

May 2020
(0)
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Physician

Functionality and Upgrades

There are issues with CommonWell. I don't think CommonWell should be something that a company can...

May 2020
(0)
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Physician

Functionality and Upgrades

At this point, we have used a bunch of EMRs, and it takes a lot more effort to chart with PowerChart...

May 2020
(0)
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Physician

Functionality and Upgrades

There are little oddities with the way the product handles medicine, bed reconciliation, and...

May 2020
(0)
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Physician

Functionality and Upgrades

Every time I have to explain the system to somebody, it is really clear to me that the instructions...

May 2020
(0)
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Physician

Functionality and Upgrades

There are no effective HIEs with Cerner. We have to make sure things are safe. That responsibility...

May 2020
(0)
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Physician

Functionality and Upgrades

I would love to see the user experience be reexamined by Cerner. I have seen some of the core...

May 2020
(0)
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Physician

Functionality and Upgrades

Most of our support is done in-house. Updates cause us to lose a lot of functionality, and that is a...

May 2020
(0)
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Physician

Service and Support

At this point, the only proactive thing Cerner could do is react to another EMR because I can’t...

May 2020
(0)
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Physician

Functionality and Upgrades

I wouldn’t recommend Cerner's product because it isn't effective. It is a huge investment, and I...

May 2020
(0)
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Physician

Implementation and Training

The vendor came to do some training, and in terms of them turning things on and running things, the...

May 2020
(0)
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CIO

ROI / Cost (care and feeding)

The vendor keeps their promises, but sometimes things take longer than we had hoped. Cerner's...

Apr 2020
(0)
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CIO

Functionality and Upgrades

The product does work as designed, but for the most part, the way it is designed doesn't work for...

Apr 2020
(0)
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CIO

Interfacing and Integration

The interoperability seems to not be very mature at all in my mind. Compared to to other industries,...

Apr 2020
(0)
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CIO

Functionality and Upgrades

The revenue cycle continues to be a challenge. We have had the biggest challenges with our patient...

Apr 2020
(0)
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CIO

Functionality and Upgrades

We have had to work with Cerner to move information from one module to another so that clinicians...

Apr 2020
(0)
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CIO

Relationship

We have gotten a lot of attention and support from Cerner. The vendor is working on some things,...

Apr 2020
(0)
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CIO

Functionality and Upgrades

I know there are some things that the doctors like about the product. It has been a good, effective...

Apr 2020
(0)
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CIO

Functionality and Upgrades

A challenge for us is the release of information functionality. We don't have just one release of...

Apr 2020
(0)
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Director

Service and Support

Cerner’s support for the solution is terrible. There is a lack of follow-up and a lack of knowledge....

Apr 2020
(0)
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Director

Relationship

The vendor’s service is not proactive. Cerner could do a lot of things. The vendor could have user...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

We are seeing our patients, and we are using a bunch of pieces. We pay a fortune for the system. We...

Apr 2020
(0)
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Director

Service and Support

The support and service for most of the products we own these days are getting worse and worse. We...

Apr 2020
(0)
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Director

Functionality and Upgrades

Cerner’s implementations are subpar for sure. Their upgrades aren’t good. If they test those, then...

Apr 2020
(0)
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Director

Implementation and Training

The initial training was done by people who were at Cerner for less than a year, so they didn’t know...

Apr 2020
(0)
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Director

Interfacing and Integration

The integration and interoperability are probably where Cerner does nickel-and-dime us. Anytime we...

Apr 2020
(0)
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Director

Functionality and Upgrades

The overall product quality is terrible. I want the vendor to give me a stable product, and I want...

Apr 2020
(0)
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Director

Functionality and Upgrades

Decreasing the number of clicks would improve the ease of use for end users. Cerner gives us several...

Apr 2020
(0)
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Director

Other Observations & Comments

Cerner is fine. They don’t provide anything extravagant when it comes to new technology. The vendor...

Apr 2020
(0)
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Director

Other Observations & Comments

What is hard about our experience is not knowing how bad the other products are. I have an...

Apr 2020
(0)
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Director

Service and Support

Cerner doesn’t keep all of their promises. There was a certain custom code or special template that...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

Cerner doesn’t nickel-and-dime us. Most of the things they charge us extra for are things we needed...

Apr 2020
(0)
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Director

Other Observations & Comments

We chose CommunityWorks over the normal Cerner product. Our decision came down to the cost. What we...

Apr 2020
(0)
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Director

Functionality and Upgrades

Our overall satisfaction is in the middle of the road. The system gets the job done. I don’t...

Apr 2020
(0)
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Director

Other Observations & Comments

Knowing what I know now, having lived through the last year, and having seen the competitors’...

Apr 2020
(0)
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Director

Other Observations & Comments

Cerner keeps promises. Sometimes my associates at Cerner understand what we want and try hard to...

Apr 2020
(0)
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Director

Implementation and Training

We don't really get any training from Cerner. We have to do that ourselves. I don't know that we...

Apr 2020
(0)
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Director

Interfacing and Integration

In terms of supporting our integration goals, if Cerner could get their act together on our revenue...

Apr 2020
(0)
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Director

Other Observations & Comments

I have never called Cerner’s support or gone to their website. They have a thing called uCern. We...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

We have spent a lot of money with Cerner. I would have to say that we haven't gotten our money's worth....

Apr 2020
(0)
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Director

Functionality and Upgrades

The thing that has been most challenging with Cerner is the speed to resolution of usability issues....

Apr 2020
(0)
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Physician

Service and Support

We essentially have at-the-elbow support with Cerner. Anytime we need help, we have a cell phone...

Apr 2020
(0)
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Physician

Functionality and Upgrades

The system is designed for everybody, so it is hard for it to be perfect. It isn't specifically...

Apr 2020
(0)
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Physician

Functionality and Upgrades

Cerner has started a project where they look at the clinician workflow, and rather than trying to...

Apr 2020
(0)
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Physician

Technology

Cerner has developed their mobile solutions enough that we can essentially do everything on the go....

Apr 2020
(0)
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Physician

Other Observations & Comments

We can’t change things in our setup because we are part of a conglomerate. We can’t change things...

Apr 2020
(0)
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Physician

Functionality and Upgrades

I am hemming and hawing because the order entry is so terrible with PowerChart Ambulatory that I...

Apr 2020