Thank you !

Access info about Ambulatory EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Ambulatory EMR.

Will you help us?

Take A Survey

PowerChart Ambulatory
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
 View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

EMR-Centric Virtual Care Platforms 2021, Part 1 : Vendor-Reported Capabilities
EMR-Centric Virtual Care Platforms 2021, Part 1 :
Vendor-Reported Capabilities
June 2021
View Report
Ophthalmology 2019: Which Vendors Best Meet Ophthalmology Needs?
View Report
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018: Decision Insights Report
View Report
View Related

Preferences

   Bookmark

Related Blogs

Defeating Clinician Burnout

How Epic Is Working with the Arch Collaborative - Arch Summit 2021

Nurse Onboarding: Starting with Success in Mind

Physician Burnout and Virtual Scribes - Arch Collaborative Summit

What You’re Doing Is Working – Arch Collaborative Summit 2021

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Ambulatory EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Ambulatory EMR.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

CIO

I am going to rate the integration lower because we don’t have a closed loop.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The product is very solid at its core. Things are going to be interesting as we layer on digital...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The PowerChart Ambulatory people were really good. Once we got a person that stuck with us, they...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have the most integration problems with the lab. I would tell others looking at PowerChart...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is continually growing. Its information exchange has been good. PowerChart Outreach is a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner has done a great job. I wouldn't say that the system is perfect because I don't know...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I want Cerner to focus on driving outcomes. Patient satisfaction should be one of those outcomes,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The MPages and Dynamic Documentation workflows work nicely. In some ways, the newer functionality...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of Cerner's nickel-and-diming, there are some things that we think are low-hanging fruit...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Some of our specialties were very challenged when we moved from our legacy system to Cerner's...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I haven't seen any new technology from Cerner lately. I feel like I am still working with software...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We work closely with Cerner to try and improve the usefulness of their workflows. We have partnered...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner tends to oversell and underdeliver. That is not a good business proposition. Their solutions...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had a lot of overhead with Cerner that we didn't expect. That has been too high of a price...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There were some big barriers to the deployment of Cerner's referral management tool. Its...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner's day-to-day workflow for providers is designed well. It is straightforward. I have heard...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A lot of Cerner's solutions are very superficial when it comes to interoperability. Their usability...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner has done really well with keeping promises. We always want more faster, but all in all,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I definitely don’t feel like we are charged for every little thing. Our negotiations with Cerner...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The product has been transformative in terms of continuity of care. Previously, we might transfer a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner’s change control is not better. If anything, it has deteriorated a bit in the last couple of...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner's training is vanilla. It is all online. We learn the tool ourselves.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

PowerChart Ambulatory works as promoted. The problem is that the system is lousy.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner's support team tries really hard. Cerner has grown so much. My complaint is that the system...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The highest-level executives really waned over the last couple of years as Cerner has had some...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I don’t think we could have done better in terms of receiving our money's worth. I don’t think we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a hard time because we are on a server with a bunch of other clients, so we can't customize...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner has done a pretty good job with being proactive, but there is room for improvement. The...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the functionality that is embedded in this product. I like certain workflows and all of the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My biggest aggravation is that when we call Cerner's support, the support people have to find the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The product does very well with working as promoted. Early on, there was a learning curve. But we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner has been willing to make changes to their pricing model so that different functionalities...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of my future satisfaction, I will see what Cerner does to address all of my concerns. They...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner's major strength is their ability to see all information for providers and staff members.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner really needs to redo the solution's workflow and documentation for ambulatory providers to be...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The issue is that the process isn't worth the product. One can spend a lot of time doing medication...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The workflow for outpatient visits doesn't flow very nicely. It feels like Cerner wrote the software...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The training was a waste of time. It wasn't coherent or comprehensive; it was haphazard and limited....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Cerner has a support link that is like a wiki page, but it is basically unusable and unreadable. If...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a relationship standpoint, we are in a really good spot with Cerner. We like singing their...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been in the Cerner ecosystem for many years, and we have seen huge improvements in quality....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's charges are consistent. We pay for what we use. Negative or positive, the vendor has...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We drive the outcomes. Cerner gives us consultants, and sometimes they are knowledgeable, and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is quite robust. When we went down the path, we were looking for an integrated solution...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A big issue is the industry-wide perspective that the vendor has. The vendor has lost their true...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Everyone loves having the PDMP embedded with the work page. The providers like being able to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We still have some problems with the workflow of getting charts done, but I think that is based on...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Having the system is good for us for meeting regulations. Everybody is giving input on getting...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PowerChart Ambulatory is not very intuitive. There are some areas where we just don't know what to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PowerChart Ambulatory has the full functionality necessary to document a patient encounter from the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There is a lot that I love about PowerChart Ambulatory. I am used to the system. We recently...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I do not think that Cerner is very proactive with us. It might be that I am too low on the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner needs to do the most work in the usability area. They have gotten better about that, but it...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I feel like we used to have the ear of Cerner's executives. We still talk to them when we have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We bought PowerChart Ambulatory because we thought that it would be more flexible and accommodating...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

PowerChart Ambulatory works the way that Cerner said that it would work, but there are things about...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner has training for their mobile devices, but we can't take training videos that Cerner had made...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I think that PowerChart Ambulatory does a really good job with patient-centered care. The vendor...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support from Cerner is poor. I feel like they lack the knowledge and training to help us. I feel...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PowerChart Ambulatory doesn't flow as well as I would prefer it to. I am not able to customize the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

A lot of my recommendation would depend on what an organization was looking for. If they were...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have outsourced our support to the vendor, so now we call one number 99% of the time. About 50%...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor executives are easy to get ahold of when I have a problem. For another one of the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor has done pretty well at driving tangible outcomes, but COVID-19 really caused Cerner to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We are getting our money's worth. The system is not the cheapest, but it isn't the most expensive...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Cerner keeps the majority of their promises. I can't list a specific promise that Cerner hasn't kept...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The products aren't exactly plug-and-play solutions. A lot depends on how we initially implemented...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

With a few clicks of the product, I can get a report that meshes everything from all of our systems....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The product is pretty solid and doesn't break down. The ease of use depends on how the institution...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I want better integration with patient devices in their homes and wearable devices. That is still a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We haven't gotten new technology from the vendor at a price that we can afford. We haven't gotten...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We just don't feel like Cerner is innovating the product. It is starting to feel stagnant. Cerner...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

With recent mass vaccinations, we either have to buy a third-party solution and integrate it or use...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner's training has gotten better, and their support is actually good. Cerner has done a much...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I would like to see transparency from Cerner's executives. From the company as a whole, I would like...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

All of our PM systems are integrated with PowerChart Ambulatory. I never want to use any other...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The biggest highlight for us is Cerner's ongoing support for what we do. If they nickel-and-dimed...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Cerner is a really good partner to us. The vendor relationship is important. Cerner has had some...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I don’t have any other system to compare PowerChart Ambulatory with. Cerner just gave it to us and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I don’t like the program. The system is very slow. It has too many ins and outs. It just doesn’t...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

When it comes down to diagnoses, it seems like there should be a drop box that has all of our...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The quality of ongoing support is good. We can get a person to come out and help us in a pretty...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

As far as producing an outcome goes, I don’t think the product produces the outcome that we really...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Somebody always answers when we call. We are not sitting on hold for 15 minutes. We get notified...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We went through Cerner Learning Framework for the training. It is basically an online portal with...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is certainly a lot to be said about things being standard across the board, but the point is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get nickel-and-dimed for everything with Cerner. There has to be a sales order for everything. I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are places in PowerChart Ambulatory where the workflow is very fragmented, particularly with...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My physicians are very happy with PowerChart Ambulatory. The system is very easy for them to use and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have access to all of the data in PowerChart Ambulatory. The solution has robust reporting. We...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PowerChart Ambulatory is a little bit rigid. There is only one way to do some things, and we cannot...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our project manager has been excited and mentioned that the learning portal is now available for any...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

With our implementation, I forced the issue of using best practices, Work Queue Management, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I had an anesthesiologist mention that he or she was going to see a patient about a procedure that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I thought Cerner's learning portal was really good. They introduced the concepts to our users well...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have no particular concerns. The solution is a solid ambulatory solution. From a revenue cycle...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The initial Cerner-to-Cerner conversions were rough in the first market. I don't think Cerner had...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner is starting to make changes, and that means we have to make changes. They have announced that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the code in the last upgrade was cleaner than what we have been seeing from Cerner, but we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner nickel-and-dimes. We turned off part of the software and aren't paying for it anymore. Cerner...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We had a poor initial rollout for Ambulatory PowerChart. We had problems with data migration, and we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have not been impressed with the Cerner staff members' knowledge. They don’t seem well versed in...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would love it if Cerner gave us a sheet of best practices or guidelines to begin with. They don’t...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the Cerner solutions, like SurgiNet and PathNet, are built in silos. They don't play easily...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner is working with Nuance on something pretty cool. We can use the voice command feature to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner didn't previously have any kind of limits and made recommendations about how many charts we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner needs to work on creating a smoother workflow. Some of the tools are designed more for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I were in the same circumstances that I was in when I originally bought this product, I would buy...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Software as a service is the way of the future. Cerner is positioning themselves to be able to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution works for us, but it has limitations. As long as we can accommodate and live with those...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is tough to say how Cerner’s technology supports patient-centered care because we noticed it does...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I know that we are current with our version only because we are in a specific domain with other...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation for the EMR was a long time ago, and I feel like it could have been better. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I feel like there are things that still could be better in terms of product quality, but the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would recommend Cerner’s products. We have local facilities that have their own Cerner domain, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor representative who is involved on the product with us is very proactive and terrific....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The providers aren't very happy with the product and want things to come out more quickly than...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have a global contract that includes everything except subscription items. Sometimes I wonder...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Training from Cerner is somewhat à la carte. We don't leverage the vendor to train very much because...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The few times that we have had people from Cerner come out for training, those people have been...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The biggest negative with this product is the fact that we are having some issues with moving to the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The real issue with the system is that there are too many ways to accomplish the same thing....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We use Cerner's application management services. We have challenges with working remotely with the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner put together a specific solution or build steps for existing solutions to help with COVID-19...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to training from Cerner, if we followed their model, we would probably give them the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Vendor relationship and guidance is very key. We have a good account representative that works well...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to current functionality, Cerner has a little bit more that they need to do on the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PowerChart Ambulatory could certainly be better in terms of supporting patient-centered care. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Getting the bells and whistles in front of our physicians before we have even had a chance to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and support are key because we are a small organization. We don’t have a significant bench...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the state I am located in, we all raced down the road for telemedicine at the beginning of the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things vary with Cerner in terms of avoiding extra charges. There are times when the fee is fixed,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner’s system works as promoted most of the time, but we are working on a couple of issues. We...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Cerner, new technology just comes too rapidly. They need to slow things down a little bit and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner really wants their system to be like Amazon in many ways. They want us to be able to jump in....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We came from a different system and knew very little about the Cerner product beyond the demos. We...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner is pretty good at managing our expectations in terms of what they can do and when they can do...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration is great. The patients have one medical record across the system. We can see...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that there are several ways to do things with the system. Some people hate that, but I like...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We need a consistent interface that is intuitive and that we can figure out without knowing some...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner has a recommended playbook of how they think we should do things, but they don’t force us to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We used to get nickel-and-dimed with Cerner. We have reworked our contract with Cerner to be all...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner is constantly working on their solutions to improve the end user interface, and they have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The executive involvement has been very good. We have regular meetings with relatively senior...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't been satisfied with the training. Our implementation and training were really bad. We had...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we went live, Cerner sent a bunch of people that they had hired to help with the training. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the long term, we will stay with Cerner. I think our satisfaction will increase in the future...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the decision were up to me, I would not buy PowerChart Ambulatory again. The system does not flow...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a problem with Cerner's upgrades. Cerner might put out an upgrade to fix an issue, but I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner does have some good training tools. Cerner has always been good when we have reached out to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of the time, when we get the demos and our instructions and go into PowerChart Ambulatory, we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner probably delivers new technology twice a year. We can usually pull in executive resources...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our biggest complaint with Cerner's support is that there are people in the support center who do...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner is part of our long-term plans because of the integrative, creative platform. As we go...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There are definitely challenges with the system. We are not just running an office. There are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Orders are a bit complicated, but the processes for writing notes, placing orders, and seeing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I want to make sure that when I am done, I can go home, my charges are dropped, and my claims can be...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I know that some clients have implemented Salesforce and Cerner's system. Cerner is growing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do all our own training. Cerner doesn’t do any training; they train our trainer a little bit, but...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For our integration, we have several different systems that we have to put in place to make...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The MAs and the doctors like the charting function. I don't think they have any complaints in regard...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are unable to use kiosks at the front desk. We can’t use things that we should be able to use....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the time, we are coming to the vendor and asking what they think of the things that we hear...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The executives told us that we can get anything we want out of the system; if we put something in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would not buy the solution again, not in any way, shape, or form. We recently started having...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor keeps their promises if we pay them lots of money. It seems like every time we want...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the vendor does upgrades, we always have problems that we have to work through, and the initial...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner anticipates what we need. They present things to us that they think we will want. They see...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner has a program that looks at how well we are doing at hitting targets. They can provide us...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

When we decided to go with Cerner’s product instead of Epic’s product, we felt that Cerner’s product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

One of our primary care doctors complains that the system doesn’t move through the screens fast...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Our stance is to stay as close to the Cerner standard model as possible, but we like that there are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We bought the standard module with the up-front cost, and the vendor doesn’t charge us for every...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have all sorts of at-the-elbow assistance from Cerner as we upgrade. Cerner has embedded people...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The system is working as promoted. No EMR is ideal or provides the exact workflow that doctors want....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner is definitely supporting us in terms of integration. We have created a link within the EMR...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

With the upgrades to the system, Cerner has enhanced it to be more friendly to the eye and easier to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Our clinicians’ reviews of the system are a mixed bag. Some people struggle with it and say that it...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cerner is doing an excellent job of delivering new technology, but it has to be done in stages. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

In delivering patient-centered care, the limitations are our struggle. Cerner has a very nice...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner has improved their delivery of new technology. If I were to recommend this product to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think that Cerner charges us for every little thing because the costs are part of our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system works as promoted and works very well. Every once in a while, we get caught up in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner does well at delivering new technology that meets our needs. Cerner has things available to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are certainly billing and doing better than we ever have because of Cerner's tools. I think the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Ophthalmology 2019
17 December 19    |   Aaron Gleave and Alex McIntosh
As the US population ages, the demand for ophthalmology treatments, therapies, and procedures is increasing, as is the number of healthcare providers who deliver these services. The field of vendors who offer EMR software for ophthalmology practices is also changing amid strategic acquisitions and mergers. This consolidation has left large numbers of clinics wondering whether their EMR will be supported long term and which vendors can best meet their needs. This report—KLAS’ first on EMR performance in the ophthalmology market—attempts to increase transparency by examining vendor performance in areas such as ease of use, reporting, and ophthalmology-specific development.
Decision Insights
KLAS article icon
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018
16 January 19    |   Aaron Gleave, Doug Tolley and Sam Eaquinto
Small ambulatory practices have been increasingly ignored by some EMR/PM vendors, and their overall satisfaction has decreased steadily—over the past six and half years, the average overall score for vendors in the small practice ambulatory EMR market has dropped from 81.6 to 74.2 (out of 100). Small practices today are looking for more than just a minimally viable EMR—they want to invest in an asset that improves their bottom line, facilitates patient-centric care, and increases clinician job satisfaction. And they want their EMR vendor to be a strategic partner that provides great support. The introduction of meaningful use created a flood of EMR vendors, most of whom were unable to sustain viable long-term business models. Today, KLAS tracks less than 20 vendors in the small practice market segment. None meet all the needs of small practices today.
Performance
KLAS article icon
Orthopedic EMR 2018
11 December 18    |   Aaron Gleave and Alex McIntosh
Given the growing utilization of orthopedic treatments, it is more important than ever for orthopedic practices to have EMR technology that enables clinician, patient, and financial success. However, KLAS’ Arch Collaborative research—which has collected EMR usability surveys from over 65,000 clinicians—indicates that orthopedists are some of the most dissatisfied EMR users. These users understand that just because an EMR is highly usable in other settings doesn’t mean it is the right fit for orthopedics. Many vendors say they can provide the unique functionality, usability, and workflows orthopedists need, but which actually deliver on these promises? And how do the various general EMRs compare to orthopedic-specific solutions? To find out, KLAS interviewed 120 healthcare professionals—including orthopedists, directors, CMIOs, practice administrators, nurses, and others—at both hospitals and standalone orthopedic practices.
Performance
KLAS article icon
Interoperability End of Year Progress 2018
04 December 18    |   Coray Tate and Jonathan Christensen
Since the last KLAS report on interoperability was published in March 2018, the acute care/ambulatory EMR market has taken critical steps forward in sharing data via national networks. The most notable advancements include the establishment of the CommonWell-Carequality link, MEDITECH’s initial connection to CommonWell, and notable Carequality adoption among NextGen Healthcare customers. At this point, all of the most prevalent acute care/ambulatory EMR vendors except Allscripts and MEDHOST are connected to the national framework, putting the ability to exchange patient records within the reach of most acute care or clinic-based provider organizations, regardless of size or financial situation.
Decision Insights
KLAS article icon
Ambulatory EHR (11+ Physicians) 2018
31 October 18    |   Aaron Gleave, Doug Tolley and Sam Eaquinto



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​