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PowerChart Ambulatory Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Technology
Cerner is starting to make changes, and that means we have to make changes. They have announced that...
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Director
Service and Support
Overall, the code in the last upgrade was cleaner than what we have been seeing from Cerner, but we...
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Director
ROI / Cost (care and feeding)
Cerner nickel-and-dimes. We turned off part of the software and aren't paying for it anymore. Cerner...
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CIO
Implementation and Training
We had a poor initial rollout for Ambulatory PowerChart. We had problems with data migration, and we...
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CIO
Service and Support
I have not been impressed with the Cerner staff members' knowledge. They don’t seem well versed in...
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CIO
Service and Support
I would love it if Cerner gave us a sheet of best practices or guidelines to begin with. They don’t...
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Director
Interfacing and Integration
Some of the Cerner solutions, like SurgiNet and PathNet, are built in silos. They don't play easily...
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Director
Future Outlook
Cerner is working with Nuance on something pretty cool. We can use the voice command feature to...
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Director
Functionality and Upgrades
Cerner didn't previously have any kind of limits and made recommendations about how many charts we...
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Director
Functionality and Upgrades
Cerner needs to work on creating a smoother workflow. Some of the tools are designed more for...
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Manager
Other Observations & Comments
If I were in the same circumstances that I was in when I originally bought this product, I would buy...
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Manager
Functionality and Upgrades
Software as a service is the way of the future. Cerner is positioning themselves to be able to...
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Manager
Functionality and Upgrades
The solution works for us, but it has limitations. As long as we can accommodate and live with those...
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Director
Other Observations & Comments
It is tough to say how Cerner’s technology supports patient-centered care because we noticed it does...
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Director
Functionality and Upgrades
I know that we are current with our version only because we are in a specific domain with other...
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Director
Implementation and Training
The implementation for the EMR was a long time ago, and I feel like it could have been better. We...
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Director
Functionality and Upgrades
I feel like there are things that still could be better in terms of product quality, but the...
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Director
Other Observations & Comments
I would recommend Cerner’s products. We have local facilities that have their own Cerner domain, and...
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VP/Other Executive
Service and Support
The vendor representative who is involved on the product with us is very proactive and terrific....
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VP/Other Executive
Functionality and Upgrades
The providers aren't very happy with the product and want things to come out more quickly than...
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Physician
Other Observations & Comments
We have a global contract that includes everything except subscription items. Sometimes I wonder...
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Physician
ROI / Cost (care and feeding)
Training from Cerner is somewhat à la carte. We don't leverage the vendor to train very much because...
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Physician
Implementation and Training
The few times that we have had people from Cerner come out for training, those people have been...
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Physician
Functionality and Upgrades
The biggest negative with this product is the fact that we are having some issues with moving to the...
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CMIO
Functionality and Upgrades
The real issue with the system is that there are too many ways to accomplish the same thing....
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CMIO
Functionality and Upgrades
We use Cerner's application management services. We have challenges with working remotely with the...
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CMIO
Service and Support
Cerner put together a specific solution or build steps for existing solutions to help with COVID-19...
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Director
Implementation and Training
When it comes to training from Cerner, if we followed their model, we would probably give them the...
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Director
Relationship
Vendor relationship and guidance is very key. We have a good account representative that works well...
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Director
Functionality and Upgrades
When it comes to current functionality, Cerner has a little bit more that they need to do on the...
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Director
Functionality and Upgrades
PowerChart Ambulatory could certainly be better in terms of supporting patient-centered care. The...
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Director
ROI / Cost (care and feeding)
Getting the bells and whistles in front of our physicians before we have even had a chance to...
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Director
Service and Support
Service and support are key because we are a small organization. We don’t have a significant bench...
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Director
Technology
In the state I am located in, we all raced down the road for telemedicine at the beginning of the...
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Director
Sales and Contracting
Things vary with Cerner in terms of avoiding extra charges. There are times when the fee is fixed,...
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Director
Functionality and Upgrades
Cerner’s system works as promoted most of the time, but we are working on a couple of issues. We...
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Director
Sales and Contracting
With Cerner, new technology just comes too rapidly. They need to slow things down a little bit and...
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Director
Relationship
Cerner really wants their system to be like Amazon in many ways. They want us to be able to jump in....
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Director
Lessons Learned
We came from a different system and knew very little about the Cerner product beyond the demos. We...
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Manager
Relationship
Cerner is pretty good at managing our expectations in terms of what they can do and when they can do...
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Manager
Interfacing and Integration
The integration is great. The patients have one medical record across the system. We can see...
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Manager
Functionality and Upgrades
I like that there are several ways to do things with the system. Some people hate that, but I like...
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CMIO
Functionality and Upgrades
We need a consistent interface that is intuitive and that we can figure out without knowing some...
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CMIO
Implementation and Training
Cerner has a recommended playbook of how they think we should do things, but they don’t force us to...
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CMIO
Sales and Contracting
We used to get nickel-and-dimed with Cerner. We have reworked our contract with Cerner to be all...
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CMIO
Technology
Cerner is constantly working on their solutions to improve the end user interface, and they have...
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CMIO
Relationship
The executive involvement has been very good. We have regular meetings with relatively senior...
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Manager
Implementation and Training
I haven't been satisfied with the training. Our implementation and training were really bad. We had...
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Manager
Implementation and Training
When we went live, Cerner sent a bunch of people that they had hired to help with the training. The...
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Manager
Technology
In the long term, we will stay with Cerner. I think our satisfaction will increase in the future...
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Manager
Functionality and Upgrades
If the decision were up to me, I would not buy PowerChart Ambulatory again. The system does not flow...
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Manager
Functionality and Upgrades
We have a problem with Cerner's upgrades. Cerner might put out an upgrade to fix an issue, but I...
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Manager
Service and Support
Cerner does have some good training tools. Cerner has always been good when we have reached out to...
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Manager
Functionality and Upgrades
A lot of the time, when we get the demos and our instructions and go into PowerChart Ambulatory, we...
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Manager
Relationship
Cerner probably delivers new technology twice a year. We can usually pull in executive resources...
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Manager
Service and Support
Our biggest complaint with Cerner's support is that there are people in the support center who do...
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CMIO
Interfacing and Integration
Cerner is part of our long-term plans because of the integrative, creative platform. As we go...
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CMIO
Functionality and Upgrades
There are definitely challenges with the system. We are not just running an office. There are...
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CMIO
Functionality and Upgrades
Orders are a bit complicated, but the processes for writing notes, placing orders, and seeing...
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CMIO
Functionality and Upgrades
I want to make sure that when I am done, I can go home, my charges are dropped, and my claims can be...
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CMIO
Functionality and Upgrades
I know that some clients have implemented Salesforce and Cerner's system. Cerner is growing...
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Manager
Implementation and Training
We do all our own training. Cerner doesn’t do any training; they train our trainer a little bit, but...
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Manager
Interfacing and Integration
For our integration, we have several different systems that we have to put in place to make...
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Manager
Functionality and Upgrades
The MAs and the doctors like the charting function. I don't think they have any complaints in regard...
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Manager
Functionality and Upgrades
We are unable to use kiosks at the front desk. We can’t use things that we should be able to use....
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Manager
Relationship
Most of the time, we are coming to the vendor and asking what they think of the things that we hear...
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Manager
Relationship
The executives told us that we can get anything we want out of the system; if we put something in...
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Manager
ROI / Cost (care and feeding)
I would not buy the solution again, not in any way, shape, or form. We recently started having...
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Manager
ROI / Cost (care and feeding)
The vendor keeps their promises if we pay them lots of money. It seems like every time we want...
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Manager
Functionality and Upgrades
When the vendor does upgrades, we always have problems that we have to work through, and the initial...
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CMIO
Service and Support
Cerner anticipates what we need. They present things to us that they think we will want. They see...
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CMIO
Future Outlook
Cerner has a program that looks at how well we are doing at hitting targets. They can provide us...
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CMIO
Win/Loss - Why they were selected (by current clients)
When we decided to go with Cerner’s product instead of Epic’s product, we felt that Cerner’s product...
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CMIO
Other Observations & Comments
One of our primary care doctors complains that the system doesn’t move through the screens fast...
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CMIO
Functionality and Upgrades
Our stance is to stay as close to the Cerner standard model as possible, but we like that there are...
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CMIO
ROI / Cost (care and feeding)
We bought the standard module with the up-front cost, and the vendor doesn’t charge us for every...
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CMIO
Implementation and Training
We have all sorts of at-the-elbow assistance from Cerner as we upgrade. Cerner has embedded people...
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CMIO
Functionality and Upgrades
The system is working as promoted. No EMR is ideal or provides the exact workflow that doctors want....
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CMIO
Interfacing and Integration
Cerner is definitely supporting us in terms of integration. We have created a link within the EMR...
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CMIO
Functionality and Upgrades
With the upgrades to the system, Cerner has enhanced it to be more friendly to the eye and easier to...
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CMIO
Functionality and Upgrades
Our clinicians’ reviews of the system are a mixed bag. Some people struggle with it and say that it...
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CMIO
Relationship
Cerner is doing an excellent job of delivering new technology, but it has to be done in stages. The...
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CMIO
Technology
In delivering patient-centered care, the limitations are our struggle. Cerner has a very nice...
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VP/Other Executive
Functionality and Upgrades
Cerner has improved their delivery of new technology. If I were to recommend this product to...
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Director
ROI / Cost (care and feeding)
I don't think that Cerner charges us for every little thing because the costs are part of our...
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Director
Relationship
The system works as promoted and works very well. Every once in a while, we get caught up in...
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Director
Relationship
Cerner does well at delivering new technology that meets our needs. Cerner has things available to...
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Director
Functionality and Upgrades
We are certainly billing and doing better than we ever have because of Cerner's tools. I think the...
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VP/Other Executive
Functionality and Upgrades
Cerner's implementations and upgrades are getting better. We do well when we work with the vendor's...
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VP/Other Executive
Other Observations & Comments
We still need to better align our tangible outcomes with the vendor's. I might recommend this...
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VP/Other Executive
Lessons Learned
Cerner has to work with their technology if they want to support patient-centered care. There is...
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VP/Other Executive
ROI / Cost (care and feeding)
Cerner doesn't keep all their promises, but they do keep most of them. They try to keep all of their...
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VP/Other Executive
Interfacing and Integration
The vendor could improve if they opened their code a little bit more. They could offer more API...
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VP/Other Executive
Functionality and Upgrades
I would tell others that PowerChart Ambulatory is a very solid electronic health record.
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CTO
Relationship
I don’t have a good feeling in terms of strategy of where Cerner is and where they are going. I...
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Director
Functionality and Upgrades
I define patient-centered data as being able to focus on social determinants of health and those...
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Director
Functionality and Upgrades
I don’t think I would buy Cerner’s product again. The system is underdeveloped. Cerner has focused...
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Director
Other Observations & Comments
I don’t know whether I could give a definitive answer for Cerner keeping their promises. Initially,...
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Director
Future Outlook
Cerner has been much better as of late in terms of implementations and upgrades. I would hate to...
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Director
Other Observations & Comments
We do all of our support in-house now. Most of the individuals that our physicians deal with are our...
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Director
Functionality and Upgrades
As I listen to providers, I think the EMR isn’t terribly straightforward or user friendly. There are...
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CIO
Functionality and Upgrades
Our greatest criticism of the solution is its ease of use. We have a lot of folks that come from...
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CIO
Other Observations & Comments
I can't say that I wouldn't buy PowerChart Ambulatory again. That would depend on other...
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CIO
Relationship
The vendor's executive involvement has gotten a lot better because one of Cerner's CEOs is back. In...
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Director
Functionality and Upgrades
Related to patient-centered care, Cerner’s technology has been doing a good job in the ambulatory...
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Director
Interfacing and Integration
We are having a few challenges with the Cerner technology. We use third-party communication tools to...
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Director
ROI / Cost (care and feeding)
Clinicians might not always check prices, but prices are always a challenge. Any EHR is very...
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Director
Service and Support
Workflow is really important. Every organization has their own kind of tweaks for the workflow, but...
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VP/Other Executive
Implementation and Training
We have products that allow the physicians to refresh their training. We send out regular bulletins...
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VP/Other Executive
Functionality and Upgrades
Regarding our satisfaction with the personalization, some areas are great, and others are less so....
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VP/Other Executive
ROI / Cost (care and feeding)
It is tough to say whether Cerner keeps all promises. I don’t think any vendor keeps all their...
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VP/Other Executive
Implementation and Training
We are very happy with the quality of implementation services. In the past, that was our major slam...
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VP/Other Executive
Functionality and Upgrades
When it comes to the functionality meeting our needs, we are most of the way there, but certainly...
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VP/Other Executive
Relationship
I don’t foresee any significant changes in our satisfaction in a year. For most folks, the decision...
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VP/Other Executive
Service and Support
Cerner was a very good partner for us during COVID-19. They were very responsive to our specific...
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VP/Other Executive
Service and Support
We haven’t had any issues with the quality of the support. In terms of Cerner supporting...
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VP/Other Executive
Functionality and Upgrades
When it comes to attributes I would like Cerner to focus on, ease of use is certainly a big piece....
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VP/Other Executive
Functionality and Upgrades
Cerner’s tool for measuring provider efficiency is one of their selling points. The Lights On...
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Analyst/Coordinator
Functionality and Upgrades
Since the beginning of COVID-19, we have added rooms, beds, and more services. A lot of that has...
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Analyst/Coordinator
Relationship
We work with Cerner all the time. Because they are a big company, it sometimes takes some time to...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Cerner is so convoluted with the connotation between all the applications and how what we do impacts...
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Physician
Functionality and Upgrades
Cerner has been great through COVID-19. We have been able to do video visits through the system, and...
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Physician
Functionality and Upgrades
Some of the most important attributes to us are tangible outcomes, ticket support, and ease of use...
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Physician
Implementation and Training
At the beginning, Cerner’s training left quite a few holes. Over time, we have picked things up and...
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Physician
Functionality and Upgrades
The ease of use for the end users could probably use some improvement. There are a lot of things...
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VP/Other Executive
Functionality and Upgrades
I like how easy the product is to use. It is easy to find things. I can search for anything in the system....
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VP/Other Executive
Service and Support
The customer service from Cerner is very slow, and the people aren't as knowledgeable as I would...
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VP/Other Executive
Functionality and Upgrades
Updates from Cerner are far too buggy. I have a very strong team that can test all the updates and...
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COO
Service and Support
The upgrade functionality stinks. CommunityWorks is just terrible, and it is even worse now. Cerner...
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COO
Implementation and Training
Cerner has a lot of things on their uCern site, but the main value that we find from uCern is that...
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COO
Functionality and Upgrades
We have a lot of reporting and metrics at our fingertips related to Cerner, and our A/R is in really...
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COO
Service and Support
Cerner has been pretty responsive during COVID-19; they turned a lot of their energy toward...
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VP/Other Executive
Implementation and Training
Cerner did a very poor job of explaining the functionality of the system to us. They overpromised...
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VP/Other Executive
Interfacing and Integration
Not a single consultant knows what the interoperability is between modules. It was almost impossible...
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VP/Other Executive
Functionality and Upgrades
I would rate the system's ease of use for end users as very low. Cerner needs to develop better...
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VP/Other Executive
ROI / Cost (care and feeding)
The executives at Cerner said they were sorry that the system didn't meet our expectations....
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VP/Other Executive
Lessons Learned
I would never recommend the Cerner system to anybody, not even to my enemy. The system is...
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Director
Functionality and Upgrades
We did a lot of customization during the implementation of PowerChart Ambulatory. Cerner told us...
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Director
Functionality and Upgrades
PowerChart Ambulatory is too clicky heavy for my tastes.
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CMIO
Implementation and Training
Cerner is still trailing Epic with their clinical functionality and their HIE. The implementation...
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Physician
Other Observations & Comments
PowerChart Ambulatory is part of our long-term plans. If I had to make the decision again, I would...
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Physician
Interfacing and Integration
When patients have to get care at other facilities, we want to be able to better see the patients'...
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Director
Other Observations & Comments
We are not crazy about the platform, but sometimes we have unrealistic expectations for the amount...
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Director
Future Outlook
We are in bed with Cerner forever; we are never leaving Cerner. Our organization in general has had...
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Director
Functionality and Upgrades
If we could do anything, we would choose one of Cerner’s competitors, like Epic or even GE...
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Director
Functionality and Upgrades
For PowerChart Ambulatory, we can’t get an upgrade schedule. And if we get a timeline, it is Q4,...
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Director
ROI / Cost (care and feeding)
I expect to be charged when I add new functionality. I am still fuming about the recent thing the...
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Director
ROI / Cost (care and feeding)
Cerner doesn’t avoid charging for every little thing. They just have poor financial policies and...
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Director
Implementation and Training
When it comes to Cerner’s implementation, everything just takes so long. That is frustrating because...
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Director
Functionality and Upgrades
When it comes to the solution working as promoted, I think Cerner does what they say they are going...
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Director
Service and Support
The ongoing training for PowerChart Ambulatory is not terrible, but it is piecemeal. The ongoing...
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Analyst/Coordinator
Functionality and Upgrades
Our organization didn't buy the bells and whistles that could go with PowerChart Ambulatory, and...
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Analyst/Coordinator
Functionality and Upgrades
The new interfaces and updates are not upgrades; we lose functionality with them. Everyone cringes...
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Director
Service and Support
In terms of implementation services, we didn’t take services on the ambulatory side. The support...
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Director
Interfacing and Integration
The system is actually working really well right now. Integration with other systems is already...
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Director
Service and Support
We don’t reach out to Cerner’s support team very often. Occasionally we do, and the experiences seem...
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Director
Interfacing and Integration
One strength of PowerChart Ambulatory is its ability to integrate with the acute side. The users...
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Director
Service and Support
I wouldn’t say Cerner is proactive. Their idea system seems to be lacking. Cerner could do a much...
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Director
Service and Support
Cerner has been really good. I can’t speak in comparison to other vendors, but Cerner has been on...
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Director
Functionality and Upgrades
Our system prior to Cerner’s system had functionality that the providers loved that Cerner’s system...
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Director
Technology
I have used many other systems, but overall, I have always liked Cerner’s system. The vendor does a...
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Director
Relationship
Cerner has been able to keep all the promises they have made. They have really listened to our...
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Director
ROI / Cost (care and feeding)
The vendor is on the costly side. There are costs for conferences, trainings, and certifications. I...
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Director
Interfacing and Integration
A lot of the issues we hear about have to do with the lab interfaces and how they integrate with the...
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Director
Service and Support
Some of the people Cerner brings in could be a little bit more knowledgeable in the areas they...
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Director
Implementation and Training
We didn’t use Cerner trainers. We used our internal trainers. Cerner’s HIT videos are very good. The...
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Director
Functionality and Upgrades
We are still struggling with some issues around the oncology piece and some regulatory guidelines...
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Director
Interfacing and Integration
The system has done a good job of supporting our integration goals. Cerner has done a really good...
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Director
Functionality and Upgrades
The vendor could definitely do some work around their encounters. Choosing the wrong encounter is...
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Director
Functionality and Upgrades
I give the system a high rating for the functionality meeting all of our needs. Cerner has done a...
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Director
Relationship
The vendor’s executives are amazing. No matter what gets thrown their way, the executives listen and...
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Director
Future Outlook
We have a code upgrade coming soon, so we will see what comes out of that code upgrade. I hope to...
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Director
Service and Support
Overall, Cerner is just mediocre. We pay for what we get. I struggle in Cerner’s system, and I have...
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Director
Service and Support
I really don't feel like Cerner has done much to support us through the COVID-19 pandemic.
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Director
Interfacing and Integration
Interfacing between all of our systems is a bit of a nightmare. We don't use any of the systems to...
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Director
Functionality and Upgrades
The upgrades are painful. There is always a huge number of problems, and there is slowness...
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Director
Technology
The solution is very clunky and pieced together. It isn't coherent. It doesn't flow well. Back in...
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Physician
Functionality and Upgrades
There are parts that are not built, like the MPages portion, and the providers have no control over...
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Physician
Functionality and Upgrades
There are issues with CommonWell. I don't think CommonWell should be something that a company can...
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Physician
Functionality and Upgrades
At this point, we have used a bunch of EMRs, and it takes a lot more effort to chart with PowerChart...
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Physician
Functionality and Upgrades
There are little oddities with the way the product handles medicine, bed reconciliation, and...
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Physician
Functionality and Upgrades
Every time I have to explain the system to somebody, it is really clear to me that the instructions...
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Physician
Functionality and Upgrades
There are no effective HIEs with Cerner. We have to make sure things are safe. That responsibility...
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Physician
Functionality and Upgrades
I would love to see the user experience be reexamined by Cerner. I have seen some of the core...
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Physician
Functionality and Upgrades
Most of our support is done in-house. Updates cause us to lose a lot of functionality, and that is a...
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Physician
Service and Support
At this point, the only proactive thing Cerner could do is react to another EMR because I can’t...
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Physician
Functionality and Upgrades
I wouldn’t recommend Cerner's product because it isn't effective. It is a huge investment, and I...
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Physician
Implementation and Training
The vendor came to do some training, and in terms of them turning things on and running things, the...
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CIO
ROI / Cost (care and feeding)
The vendor keeps their promises, but sometimes things take longer than we had hoped. Cerner's...
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CIO
Functionality and Upgrades
The product does work as designed, but for the most part, the way it is designed doesn't work for...
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CIO
Interfacing and Integration
The interoperability seems to not be very mature at all in my mind. Compared to to other industries,...
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CIO
Functionality and Upgrades
The revenue cycle continues to be a challenge. We have had the biggest challenges with our patient...
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CIO
Functionality and Upgrades
We have had to work with Cerner to move information from one module to another so that clinicians...
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CIO
Relationship
We have gotten a lot of attention and support from Cerner. The vendor is working on some things,...
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CIO
Functionality and Upgrades
I know there are some things that the doctors like about the product. It has been a good, effective...
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CIO
Functionality and Upgrades
A challenge for us is the release of information functionality. We don't have just one release of...
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Director
Service and Support
Cerner’s support for the solution is terrible. There is a lack of follow-up and a lack of knowledge....
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Director
Relationship
The vendor’s service is not proactive. Cerner could do a lot of things. The vendor could have user...
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Director
ROI / Cost (care and feeding)
We are seeing our patients, and we are using a bunch of pieces. We pay a fortune for the system. We...
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Director
Service and Support
The support and service for most of the products we own these days are getting worse and worse. We...
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Director
Functionality and Upgrades
Cerner’s implementations are subpar for sure. Their upgrades aren’t good. If they test those, then...
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Director
Implementation and Training
The initial training was done by people who were at Cerner for less than a year, so they didn’t know...
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Director
Interfacing and Integration
The integration and interoperability are probably where Cerner does nickel-and-dime us. Anytime we...
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Director
Functionality and Upgrades
The overall product quality is terrible. I want the vendor to give me a stable product, and I want...
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Director
Functionality and Upgrades
Decreasing the number of clicks would improve the ease of use for end users. Cerner gives us several...
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Director
Other Observations & Comments
Cerner is fine. They don’t provide anything extravagant when it comes to new technology. The vendor...
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Director
Other Observations & Comments
What is hard about our experience is not knowing how bad the other products are. I have an...
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Director
Service and Support
Cerner doesn’t keep all of their promises. There was a certain custom code or special template that...
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Director
ROI / Cost (care and feeding)
Cerner doesn’t nickel-and-dime us. Most of the things they charge us extra for are things we needed...
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Director
Other Observations & Comments
We chose CommunityWorks over the normal Cerner product. Our decision came down to the cost. What we...
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Director
Functionality and Upgrades
Our overall satisfaction is in the middle of the road. The system gets the job done. I don’t...
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Director
Other Observations & Comments
Knowing what I know now, having lived through the last year, and having seen the competitors’...
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Director
Other Observations & Comments
Cerner keeps promises. Sometimes my associates at Cerner understand what we want and try hard to...
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Director
Implementation and Training
We don't really get any training from Cerner. We have to do that ourselves. I don't know that we...
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Director
Interfacing and Integration
In terms of supporting our integration goals, if Cerner could get their act together on our revenue...
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Director
Other Observations & Comments
I have never called Cerner’s support or gone to their website. They have a thing called uCern. We...
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Director
ROI / Cost (care and feeding)
We have spent a lot of money with Cerner. I would have to say that we haven't gotten our money's worth....
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Director
Functionality and Upgrades
The thing that has been most challenging with Cerner is the speed to resolution of usability issues....
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Physician
Service and Support
We essentially have at-the-elbow support with Cerner. Anytime we need help, we have a cell phone...
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Physician
Functionality and Upgrades
The system is designed for everybody, so it is hard for it to be perfect. It isn't specifically...
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Physician
Functionality and Upgrades
Cerner has started a project where they look at the clinician workflow, and rather than trying to...
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Physician
Technology
Cerner has developed their mobile solutions enough that we can essentially do everything on the go....
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Physician
Other Observations & Comments
We can’t change things in our setup because we are part of a conglomerate. We can’t change things...
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Physician
Functionality and Upgrades
I am hemming and hawing because the order entry is so terrible with PowerChart Ambulatory that I...
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