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PowerChart Ambulatory
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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CIO

I am going to rate the integration lower because we don’t have a closed loop.

Oct 2021
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CIO

The product is very solid at its core. Things are going to be interesting as we layer on digital...

Oct 2021
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Nurse

The PowerChart Ambulatory people were really good. Once we got a person that stuck with us, they...

Oct 2021
||
(0)
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Nurse

We have the most integration problems with the lab. I would tell others looking at PowerChart...

Oct 2021
||
(0)
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Director

The system is continually growing. Its information exchange has been good. PowerChart Outreach is a...

Oct 2021
||
(0)
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Director

Cerner has done a great job. I wouldn't say that the system is perfect because I don't know...

Oct 2021
||
(0)
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Director

I want Cerner to focus on driving outcomes. Patient satisfaction should be one of those outcomes,...

Oct 2021
||
(0)
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Analyst/Coordinator

The MPages and Dynamic Documentation workflows work nicely. In some ways, the newer functionality...

Sep 2021
||
(0)
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Analyst/Coordinator

In terms of Cerner's nickel-and-diming, there are some things that we think are low-hanging fruit...

Sep 2021
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(0)
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VP/Other Executive

Some of our specialties were very challenged when we moved from our legacy system to Cerner's...

Sep 2021
||
(0)
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VP/Other Executive

I haven't seen any new technology from Cerner lately. I feel like I am still working with software...

Sep 2021
||
(0)
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VP/Other Executive

We work closely with Cerner to try and improve the usefulness of their workflows. We have partnered...

Sep 2021
||
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VP/Other Executive

Cerner tends to oversell and underdeliver. That is not a good business proposition. Their solutions...

Sep 2021
||
(0)
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VP/Other Executive

We have had a lot of overhead with Cerner that we didn't expect. That has been too high of a price...

Sep 2021
||
(0)
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VP/Other Executive

There were some big barriers to the deployment of Cerner's referral management tool. Its...

Sep 2021
||
(0)
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VP/Other Executive

Cerner's day-to-day workflow for providers is designed well. It is straightforward. I have heard...

Sep 2021
||
(0)
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VP/Other Executive

A lot of Cerner's solutions are very superficial when it comes to interoperability. Their usability...

Sep 2021
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CMIO

Cerner has done really well with keeping promises. We always want more faster, but all in all,...

Aug 2021
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(0)
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CMIO

I definitely don’t feel like we are charged for every little thing. Our negotiations with Cerner...

Aug 2021
||
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CMIO

The product has been transformative in terms of continuity of care. Previously, we might transfer a...

Aug 2021
||
(0)
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COO

Cerner’s change control is not better. If anything, it has deteriorated a bit in the last couple of...

Aug 2021
||
(0)
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COO

Cerner's training is vanilla. It is all online. We learn the tool ourselves.

Aug 2021
||
(0)
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COO

PowerChart Ambulatory works as promoted. The problem is that the system is lousy.

Aug 2021
||
(0)
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COO

Cerner's support team tries really hard. Cerner has grown so much. My complaint is that the system...

Aug 2021
||
(0)
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COO

The highest-level executives really waned over the last couple of years as Cerner has had some...

Aug 2021
||
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COO

I don’t think we could have done better in terms of receiving our money's worth. I don’t think we...

Aug 2021
||
(0)
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Manager

We have a hard time because we are on a server with a bunch of other clients, so we can't customize...

Jul 2021
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(0)
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Manager

Cerner has done a pretty good job with being proactive, but there is room for improvement. The...

Jul 2021
||
(0)
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Manager

I like the functionality that is embedded in this product. I like certain workflows and all of the...

Jul 2021
||
(0)
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Manager

My biggest aggravation is that when we call Cerner's support, the support people have to find the...

Jul 2021
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(0)
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CEO/President

The product does very well with working as promoted. Early on, there was a learning curve. But we...

Jul 2021
||
(0)
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VP/Other Executive

Cerner has been willing to make changes to their pricing model so that different functionalities...

Jul 2021
||
(0)
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VP/Other Executive

In terms of my future satisfaction, I will see what Cerner does to address all of my concerns. They...

Jul 2021
||
(0)
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VP/Other Executive

Cerner's major strength is their ability to see all information for providers and staff members.

Jul 2021
||
(0)
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VP/Other Executive

Cerner really needs to redo the solution's workflow and documentation for ambulatory providers to be...

Jul 2021
||
(0)
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Physician

The issue is that the process isn't worth the product. One can spend a lot of time doing medication...

Jun 2021
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(0)
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Physician

The workflow for outpatient visits doesn't flow very nicely. It feels like Cerner wrote the software...

Jun 2021
||
(0)
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Physician

The training was a waste of time. It wasn't coherent or comprehensive; it was haphazard and limited....

Jun 2021
||
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Physician

Cerner has a support link that is like a wiki page, but it is basically unusable and unreadable. If...

Jun 2021
||
(0)
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Director

From a relationship standpoint, we are in a really good spot with Cerner. We like singing their...

May 2021
||
(0)
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Director

We have been in the Cerner ecosystem for many years, and we have seen huge improvements in quality....

May 2021
||
(0)
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Director

The vendor's charges are consistent. We pay for what we use. Negative or positive, the vendor has...

May 2021
||
(0)
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Director

We drive the outcomes. Cerner gives us consultants, and sometimes they are knowledgeable, and...

May 2021
||
(0)
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Director

The product is quite robust. When we went down the path, we were looking for an integrated solution...

May 2021
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(0)
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Director

A big issue is the industry-wide perspective that the vendor has. The vendor has lost their true...

May 2021
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Nurse

Everyone loves having the PDMP embedded with the work page. The providers like being able to...

Apr 2021
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(0)
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Nurse

We still have some problems with the workflow of getting charts done, but I think that is based on...

Apr 2021
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(0)
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Nurse

Having the system is good for us for meeting regulations. Everybody is giving input on getting...

Apr 2021
||
(0)
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Analyst/Coordinator

PowerChart Ambulatory is not very intuitive. There are some areas where we just don't know what to...

Apr 2021
||
(0)
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Analyst/Coordinator

PowerChart Ambulatory has the full functionality necessary to document a patient encounter from the...

Apr 2021
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(0)
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CMIO

There is a lot that I love about PowerChart Ambulatory. I am used to the system. We recently...

Apr 2021
||
(0)
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CMIO

I do not think that Cerner is very proactive with us. It might be that I am too low on the...

Apr 2021
||
(0)
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CMIO

Cerner needs to do the most work in the usability area. They have gotten better about that, but it...

Apr 2021
||
(0)
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CMIO

I feel like we used to have the ear of Cerner's executives. We still talk to them when we have...

Apr 2021
||
(0)
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CMIO

We bought PowerChart Ambulatory because we thought that it would be more flexible and accommodating...

Apr 2021
||
(0)
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CMIO

PowerChart Ambulatory works the way that Cerner said that it would work, but there are things about...

Apr 2021
||
(0)
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CMIO

Cerner has training for their mobile devices, but we can't take training videos that Cerner had made...

Apr 2021
||
(0)
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CMIO

I think that PowerChart Ambulatory does a really good job with patient-centered care. The vendor...

Apr 2021
||
(0)
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Analyst/Coordinator

The support from Cerner is poor. I feel like they lack the knowledge and training to help us. I feel...

Apr 2021
||
(0)
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Analyst/Coordinator

PowerChart Ambulatory doesn't flow as well as I would prefer it to. I am not able to customize the...

Apr 2021
||
(0)
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Physician

A lot of my recommendation would depend on what an organization was looking for. If they were...

Apr 2021
||
(0)
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Physician

We have outsourced our support to the vendor, so now we call one number 99% of the time. About 50%...

Apr 2021
||
(0)
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Physician

The vendor executives are easy to get ahold of when I have a problem. For another one of the...

Apr 2021
||
(0)
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Physician

The vendor has done pretty well at driving tangible outcomes, but COVID-19 really caused Cerner to...

Apr 2021
||
(0)
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Physician

We are getting our money's worth. The system is not the cheapest, but it isn't the most expensive...

Apr 2021
||
(0)
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Physician

Cerner keeps the majority of their promises. I can't list a specific promise that Cerner hasn't kept...

Apr 2021
||
(0)
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Physician

The products aren't exactly plug-and-play solutions. A lot depends on how we initially implemented...

Apr 2021
||
(0)
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Physician

With a few clicks of the product, I can get a report that meshes everything from all of our systems....

Apr 2021
||
(0)
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Physician

The product is pretty solid and doesn't break down. The ease of use depends on how the institution...

Apr 2021
||
(0)
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Physician

I want better integration with patient devices in their homes and wearable devices. That is still a...

Apr 2021
||
(0)
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Physician

We haven't gotten new technology from the vendor at a price that we can afford. We haven't gotten...

Apr 2021
||
(0)
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CMIO

We just don't feel like Cerner is innovating the product. It is starting to feel stagnant. Cerner...

Mar 2021
||
(0)
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CMIO

With recent mass vaccinations, we either have to buy a third-party solution and integrate it or use...

Mar 2021
||
(0)
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CMIO

Cerner's training has gotten better, and their support is actually good. Cerner has done a much...

Mar 2021
||
(0)
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CMIO

I would like to see transparency from Cerner's executives. From the company as a whole, I would like...

Mar 2021
||
(0)
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CEO/President

All of our PM systems are integrated with PowerChart Ambulatory. I never want to use any other...

Feb 2021
||
(0)
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CEO/President

The biggest highlight for us is Cerner's ongoing support for what we do. If they nickel-and-dimed...

Feb 2021
||
(0)
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CEO/President

Cerner is a really good partner to us. The vendor relationship is important. Cerner has had some...

Feb 2021
||
(0)
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Physician

I don’t have any other system to compare PowerChart Ambulatory with. Cerner just gave it to us and...

Feb 2021
||
(0)
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Physician

I don’t like the program. The system is very slow. It has too many ins and outs. It just doesn’t...

Feb 2021
||
(0)
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Physician

When it comes down to diagnoses, it seems like there should be a drop box that has all of our...

Feb 2021
||
(0)
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Physician

The quality of ongoing support is good. We can get a person to come out and help us in a pretty...

Feb 2021
||
(0)
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Physician

As far as producing an outcome goes, I don’t think the product produces the outcome that we really...

Feb 2021
||
(0)
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Analyst/Coordinator

Somebody always answers when we call. We are not sitting on hold for 15 minutes. We get notified...

Feb 2021
||
(0)
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Director

We went through Cerner Learning Framework for the training. It is basically an online portal with...

Feb 2021
||
(0)
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Director

There is certainly a lot to be said about things being standard across the board, but the point is...

Feb 2021
||
(0)
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Director

We get nickel-and-dimed for everything with Cerner. There has to be a sales order for everything. I...

Feb 2021
||
(0)
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Director

There are places in PowerChart Ambulatory where the workflow is very fragmented, particularly with...

Feb 2021
||
(0)
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Director

My physicians are very happy with PowerChart Ambulatory. The system is very easy for them to use and...

Feb 2021
||
(0)
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Director

We have access to all of the data in PowerChart Ambulatory. The solution has robust reporting. We...

Feb 2021
||
(0)
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Director

PowerChart Ambulatory is a little bit rigid. There is only one way to do some things, and we cannot...

Feb 2021
||
(0)
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CIO

Our project manager has been excited and mentioned that the learning portal is now available for any...

Jan 2021
||
(0)
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CIO

With our implementation, I forced the issue of using best practices, Work Queue Management, and...

Jan 2021
||
(0)
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CIO

I had an anesthesiologist mention that he or she was going to see a patient about a procedure that...

Jan 2021
||
(0)
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CIO

I thought Cerner's learning portal was really good. They introduced the concepts to our users well...

Jan 2021
||
(0)
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CIO

We have no particular concerns. The solution is a solid ambulatory solution. From a revenue cycle...

Jan 2021
||
(0)
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CIO

The initial Cerner-to-Cerner conversions were rough in the first market. I don't think Cerner had...

Jan 2021
||
(0)
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Director

Cerner is starting to make changes, and that means we have to make changes. They have announced that...

Jan 2021
||
(0)
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Director

Overall, the code in the last upgrade was cleaner than what we have been seeing from Cerner, but we...

Jan 2021
||
(0)
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Director

Cerner nickel-and-dimes. We turned off part of the software and aren't paying for it anymore. Cerner...

Jan 2021
||
(0)
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CIO

We had a poor initial rollout for Ambulatory PowerChart. We had problems with data migration, and we...

Jan 2021
||
(0)
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CIO

I have not been impressed with the Cerner staff members' knowledge. They don’t seem well versed in...

Jan 2021
||
(0)
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CIO

I would love it if Cerner gave us a sheet of best practices or guidelines to begin with. They don’t...

Jan 2021
||
(0)
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Director

Some of the Cerner solutions, like SurgiNet and PathNet, are built in silos. They don't play easily...

Jan 2021
||
(0)
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Director

Cerner is working with Nuance on something pretty cool. We can use the voice command feature to...

Jan 2021
||
(0)
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Director

Cerner didn't previously have any kind of limits and made recommendations about how many charts we...

Jan 2021
||
(0)
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Director

Cerner needs to work on creating a smoother workflow. Some of the tools are designed more for...

Jan 2021
||
(0)
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Manager

If I were in the same circumstances that I was in when I originally bought this product, I would buy...

Jan 2021
||
(0)
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Manager

Software as a service is the way of the future. Cerner is positioning themselves to be able to...

Jan 2021
||
(0)
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Manager

The solution works for us, but it has limitations. As long as we can accommodate and live with those...

Jan 2021
||
(0)
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Director

It is tough to say how Cerner’s technology supports patient-centered care because we noticed it does...

Jan 2021
||
(0)
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Director

I know that we are current with our version only because we are in a specific domain with other...

Jan 2021
||
(0)
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Director

The implementation for the EMR was a long time ago, and I feel like it could have been better. We...

Jan 2021
||
(0)
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Director

I feel like there are things that still could be better in terms of product quality, but the...

Jan 2021
||
(0)
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Director

I would recommend Cerner’s products. We have local facilities that have their own Cerner domain, and...

Jan 2021
||
(0)
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VP/Other Executive

The vendor representative who is involved on the product with us is very proactive and terrific....

Jan 2021
||
(0)
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VP/Other Executive

The providers aren't very happy with the product and want things to come out more quickly than...

Jan 2021
||
(0)
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Physician

We have a global contract that includes everything except subscription items. Sometimes I wonder...

Jan 2021
||
(0)
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Physician

Training from Cerner is somewhat à la carte. We don't leverage the vendor to train very much because...

Jan 2021
||
(0)
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Physician

The few times that we have had people from Cerner come out for training, those people have been...

Jan 2021
||
(0)
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Physician

The biggest negative with this product is the fact that we are having some issues with moving to the...

Jan 2021
||
(0)
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CMIO

The real issue with the system is that there are too many ways to accomplish the same thing....

Jan 2021
||
(0)
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CMIO

We use Cerner's application management services. We have challenges with working remotely with the...

Jan 2021
||
(0)
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CMIO

Cerner put together a specific solution or build steps for existing solutions to help with COVID-19...

Jan 2021
||
(0)
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Director

When it comes to training from Cerner, if we followed their model, we would probably give them the...

Dec 2020
||
(0)
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Director

Vendor relationship and guidance is very key. We have a good account representative that works well...

Dec 2020
||
(0)
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Director

When it comes to current functionality, Cerner has a little bit more that they need to do on the...

Dec 2020
||
(0)
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Director

PowerChart Ambulatory could certainly be better in terms of supporting patient-centered care. The...

Dec 2020
||
(0)
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Director

Getting the bells and whistles in front of our physicians before we have even had a chance to...

Dec 2020
||
(0)
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Director

Service and support are key because we are a small organization. We don’t have a significant bench...

Dec 2020
||
(0)
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Director

In the state I am located in, we all raced down the road for telemedicine at the beginning of the...

Dec 2020
||
(0)
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Director

Things vary with Cerner in terms of avoiding extra charges. There are times when the fee is fixed,...

Dec 2020
||
(0)
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Director

Cerner’s system works as promoted most of the time, but we are working on a couple of issues. We...

Dec 2020
||
(0)
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Director

With Cerner, new technology just comes too rapidly. They need to slow things down a little bit and...

Dec 2020
||
(0)
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Director

Cerner really wants their system to be like Amazon in many ways. They want us to be able to jump in....

Dec 2020
||
(0)
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Director

We came from a different system and knew very little about the Cerner product beyond the demos. We...

Dec 2020
||
(0)
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Manager

Cerner is pretty good at managing our expectations in terms of what they can do and when they can do...

Dec 2020
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Manager

The integration is great. The patients have one medical record across the system. We can see...

Dec 2020
||
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Manager

I like that there are several ways to do things with the system. Some people hate that, but I like...

Dec 2020
||
(0)
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CMIO

We need a consistent interface that is intuitive and that we can figure out without knowing some...

Dec 2020
||
(0)
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CMIO

Cerner has a recommended playbook of how they think we should do things, but they don’t force us to...

Dec 2020
||
(0)
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CMIO

We used to get nickel-and-dimed with Cerner. We have reworked our contract with Cerner to be all...

Dec 2020
||
(0)
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CMIO

Cerner is constantly working on their solutions to improve the end user interface, and they have...

Dec 2020
||
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CMIO

The executive involvement has been very good. We have regular meetings with relatively senior...

Dec 2020
||
(0)
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Manager

I haven't been satisfied with the training. Our implementation and training were really bad. We had...

Dec 2020
||
(0)
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Manager

When we went live, Cerner sent a bunch of people that they had hired to help with the training. The...

Dec 2020
||
(0)
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Manager

In the long term, we will stay with Cerner. I think our satisfaction will increase in the future...

Dec 2020
||
(0)
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Manager

If the decision were up to me, I would not buy PowerChart Ambulatory again. The system does not flow...

Dec 2020
||
(0)
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Manager

We have a problem with Cerner's upgrades. Cerner might put out an upgrade to fix an issue, but I...

Dec 2020
||
(0)
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Manager

Cerner does have some good training tools. Cerner has always been good when we have reached out to...

Dec 2020
||
(0)
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Manager

A lot of the time, when we get the demos and our instructions and go into PowerChart Ambulatory, we...

Dec 2020
||
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Manager

Cerner probably delivers new technology twice a year. We can usually pull in executive resources...

Dec 2020
||
(0)
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Manager

Our biggest complaint with Cerner's support is that there are people in the support center who do...

Dec 2020
||
(0)
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CMIO

Cerner is part of our long-term plans because of the integrative, creative platform. As we go...

Dec 2020
||
(0)
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CMIO

There are definitely challenges with the system. We are not just running an office. There are...

Dec 2020
||
(0)
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CMIO

Orders are a bit complicated, but the processes for writing notes, placing orders, and seeing...

Dec 2020
||
(0)
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CMIO

I want to make sure that when I am done, I can go home, my charges are dropped, and my claims can be...

Dec 2020
||
(0)
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CMIO

I know that some clients have implemented Salesforce and Cerner's system. Cerner is growing...

Dec 2020
||
(0)
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Manager

We do all our own training. Cerner doesn’t do any training; they train our trainer a little bit, but...

Nov 2020
||
(0)
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Manager

For our integration, we have several different systems that we have to put in place to make...

Nov 2020
||
(0)
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Manager

The MAs and the doctors like the charting function. I don't think they have any complaints in regard...

Nov 2020
||
(0)
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Manager

We are unable to use kiosks at the front desk. We can’t use things that we should be able to use....

Nov 2020
||
(0)
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Manager

Most of the time, we are coming to the vendor and asking what they think of the things that we hear...

Nov 2020
||
(0)
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Manager

The executives told us that we can get anything we want out of the system; if we put something in...

Nov 2020
||
(0)
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Manager

I would not buy the solution again, not in any way, shape, or form. We recently started having...

Nov 2020
||
(0)
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Manager

The vendor keeps their promises if we pay them lots of money. It seems like every time we want...

Nov 2020
||
(0)
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Manager

When the vendor does upgrades, we always have problems that we have to work through, and the initial...

Nov 2020
||
(0)
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CMIO

Cerner anticipates what we need. They present things to us that they think we will want. They see...

Nov 2020
||
(0)
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CMIO

Cerner has a program that looks at how well we are doing at hitting targets. They can provide us...

Nov 2020
||
(0)
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CMIO

When we decided to go with Cerner’s product instead of Epic’s product, we felt that Cerner’s product...

Nov 2020
||
(0)
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CMIO

One of our primary care doctors complains that the system doesn’t move through the screens fast...

Nov 2020
||
(0)
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CMIO

Our stance is to stay as close to the Cerner standard model as possible, but we like that there are...

Nov 2020
||
(0)
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CMIO

We bought the standard module with the up-front cost, and the vendor doesn’t charge us for every...

Nov 2020
||
(0)
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CMIO

We have all sorts of at-the-elbow assistance from Cerner as we upgrade. Cerner has embedded people...

Nov 2020
||
(0)
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CMIO

The system is working as promoted. No EMR is ideal or provides the exact workflow that doctors want....

Nov 2020
||
(0)
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CMIO

Cerner is definitely supporting us in terms of integration. We have created a link within the EMR...

Nov 2020
||
(0)
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CMIO

With the upgrades to the system, Cerner has enhanced it to be more friendly to the eye and easier to...

Nov 2020
||
(0)
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CMIO

Our clinicians’ reviews of the system are a mixed bag. Some people struggle with it and say that it...

Nov 2020
||
(0)
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CMIO

Cerner is doing an excellent job of delivering new technology, but it has to be done in stages. The...

Nov 2020
||
(0)
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CMIO

In delivering patient-centered care, the limitations are our struggle. Cerner has a very nice...

Nov 2020
||
(0)
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VP/Other Executive

Cerner has improved their delivery of new technology. If I were to recommend this product to...

Nov 2020
||
(0)
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Director

I don't think that Cerner charges us for every little thing because the costs are part of our...

Nov 2020
||
(0)
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Director

The system works as promoted and works very well. Every once in a while, we get caught up in...

Nov 2020
||
(0)
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Director

Cerner does well at delivering new technology that meets our needs. Cerner has things available to...

Nov 2020
||
(0)
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Director

We are certainly billing and doing better than we ever have because of Cerner's tools. I think the...

Nov 2020
||
(0)
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