PowerChart Ambulatory
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Aaron Gleave
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User Commentary

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CFO

When we first went to Cerner, their revenue cycle software was in its infancy, but I didn’t know it...

May 2022
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CFO

One of our frustrations with the product is the lack of items that are mobile and patient facing....

May 2022
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CFO

From a clinical side, the product doesn’t function very well for some of our specialty practices....

May 2022
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CFO

We want a system that can handle some patient volume. We are finding in Community Works that our...

May 2022
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Director

We are still working on getting used to PowerChart Ambulatory. I feel like I have to work for the...

May 2022
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Director

When there is a change from CMS or The Joint Commission, we need support from Cerner to get things done....

Apr 2022
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Director

We are getting what we need from the solution. We can get things done and track the things that we...

Apr 2022
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Director

In the past, we could customize a lot of our documents in the system. However, because of our health...

Apr 2022
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Director

The system has to have basic functionality so that users can adapt quickly to its environment. We...

Apr 2022
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Manager

Our experience with PowerChart Ambulatory is improving. For many years, we overcustomized the...

Apr 2022
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Manager

The solution's ambulatory piece is straightforward. PowerChart Ambulatory has a rule index and a...

Apr 2022
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Manager

It would be nice if there were a more streamlined way for PowerChart Ambulatory to communicate with...

Apr 2022
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Manager

The support that we received leading up to our upgrade was really great. We have had the same Cerner...

Apr 2022
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Manager

We don't really interact with Cerner's executives much anymore. We don't feel that we are receiving...

Apr 2022
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CIO

PowerChart Ambulatory works as promoted; there are no issues there. The product is improving. The...

Apr 2022
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CIO

The personal involvement from Cerner has been good. We have had communication with Dr. Feinberg and...

Apr 2022
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CIO

The system is not easy to use. It isn't intuitive, and there are too many clicks. The physician...

Apr 2022
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CIO

Everyone loves the system's integration.

Apr 2022
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Physician

PowerChart Ambulatory is a good core product, and Cerner rolls it out well. We had sufficient...

Apr 2022
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Physician

Cerner is lacking in their technology. There are several new additions we want for the product, but...

Apr 2022
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Physician

We have a hard time integrating certain tests into PowerChart Ambulatory, and Cerner has given us a...

Apr 2022
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Physician

Our main issue with Cerner is not their product; it is the lack of support. Since the...

Apr 2022
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CIO

Organizationally, Cerner is an acute-care-focused organization. When we get into referral management...

Mar 2022
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Director

On the clinical side, Cerner does great with integration. We are integrated with our state...

Mar 2022
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Director

The product is a hosted domain; therefore, we are unable to do a lot with it. It doesn’t save us...

Mar 2022
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CIO

The documentation in Cerner PowerChart Ambulatory is integrated. Whatever the doctors see in their...

Mar 2022
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Director

We learned early on that everything in the Cerner world is hospital-based thinking, configured like...

Mar 2022
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Director

Because we use the Community Works system, our hands are tied for a lot of things. I wish things...

Mar 2022
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Director

We have a large number of open tickets right now. There are too many. Our issues aren’t getting...

Mar 2022
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Director

We haven’t had upgrades from Cerner recently unless the upgrades have been COVID-19 related. I...

Mar 2022
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Director

The support for PowerChart Ambulatory is not where I think it should be. We have far too many...

Mar 2022
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Director

I would like to see Cerner focus on keeping the promises that they continue to make. We have been...

Mar 2022
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Director

I want to see Cerner continue to maintain and grow PowerChart Ambulatory for our patient metrics. So...

Mar 2022
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Director

The vendor's phone support is abysmal. There are massive delays when it comes to getting feedback or...

Mar 2022
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Director

Our satisfaction with the vendor's executive involvement depends on who the vendor has assigned to...

Mar 2022
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Director

The vendor talks about creating KPIs, and they keep pushing us to create one. However, when we ask...

Mar 2022
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Director

Cerner was recently purchased by Oracle, and they have become much more fragmented, even compared to...

Mar 2022
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Director

The vendor doesn't seem to be moving very quickly when it comes to the major problems that end users...

Mar 2022
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CIO

We are on Cerner’s Java platform, and PowerChart Ambulatory is much slower and much more cumbersome...

Mar 2022
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CIO

One thing Cerner does really well is play nice with other vendors. Cerner's products are...

Mar 2022
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CIO

Overall, things are good with Cerner. From a clinical standpoint, everything has been great. We have...

Mar 2022
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Manager

Most of our ambulatory clinics are on PowerChart Ambulatory, but we still have a few using a...

Mar 2022
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Manager

Our Cerner hospital tools seem to be more contained whereas our ambulatory pieces feel a bit...

Mar 2022
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Analyst/Coordinator

Cerner could close the gap in terms of supporting patient-centered care by providing more quality...

Mar 2022
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Analyst/Coordinator

One of the prime issues we have is the ability to pull data out. The tables are complicated, and the...

Mar 2022
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Manager

I don't know about Oracle’s acquisition of Cerner. I am hoping that it is a positive thing because I...

Mar 2022
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Manager

When our organization chose Cerner's product, we didn't even consider Epic's product. If we were...

Mar 2022
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Manager

The product does integrate quite well with the acute side. A lot of our doctors who see patients in...

Mar 2022
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Manager

We struggle with the ambulatory product when we compare it to something like athena's product or...

Mar 2022
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Manager

Cerner has a pretty good model for training, but compared to some of the other models I have seen,...

Mar 2022
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Analyst/Coordinator

There are a lot of things about Cerner and PowerChart Ambulatory that a lot of people don't know....

Mar 2022
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Analyst/Coordinator

The biggest issue is how PowerChart Ambulatory connects to our other systems. Sometimes we have...

Mar 2022
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VP/Other Executive

PowerChart Ambulatory is a very comprehensive tool. We utilize it in our specialty clinics, which...

Feb 2022
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Nurse

Cerner charges for every little thing. Every single thing that I ask for has a price tag associated...

Feb 2022
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Nurse

At this point, we get almost no training. But Cerner did implement the learning journeys, which...

Feb 2022
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Nurse

On a day-to-day basis, there is not a huge number of problems with the system. I feel like the ease...

Feb 2022
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Nurse

For minor things, Cerner has fabulous phone support that makes me very happy. I can call and get...

Feb 2022
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VP/Other Executive

We have a good relationship with Cerner. We have a contact that is our go-to person. We pretty much...

Feb 2022
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Nurse

The email support system is boggy because it gets lost in who things get assigned to. Issues get...

Feb 2022
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Manager

There are always surprises here and there, but Cerner is pretty good with their contracts and...

Feb 2022
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Manager

The product has allowed us to get on one chart, meaning that we don't have different care settings...

Feb 2022
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Manager

We don't have a lot of ongoing training or get a lot of engagement with Cerner. We have staff...

Feb 2022
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VP/Other Executive

The solution is very functional. The ambulatory organizer is nice; it gives us a snapshot of our...

Feb 2022
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VP/Other Executive

Cerner partners very well with our team that does our education, so we have a true collaboration....

Feb 2022
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VP/Other Executive

Our providers are very happy with the product. We like the recommendation component. It really helps...

Feb 2022
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VP/Other Executive

We have a fairly small IT team, so we have done things incrementally over the years. We have gotten...

Feb 2022
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VP/Other Executive

It would be really helpful to have some simple functionality, such as the ability to change the...

Feb 2022
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VP/Other Executive

It is hard to separate the system's functionality issues from our own choices during the...

Feb 2022
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VP/Other Executive

The biggest issue with PowerChart Ambulatory is that there are a lot of ways to do things. We have a...

Feb 2022
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VP/Other Executive

One of the things we are struggling with is data. The EHR should provide a lot of data that we could...

Feb 2022
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VP/Other Executive

CommonWell Health Alliance has been useful for interoperability.

Feb 2022
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VP/Other Executive

Some things in the product are good, but other things are tedious. We have a few little problems...

Feb 2022
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VP/Other Executive

The message center is a very useful tool. There is a lot of information in the messages that go back...

Feb 2022
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VP/Other Executive

We are dissatisfied with the process for moving documents. Sometimes a physician documents something...

Feb 2022
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VP/Other Executive

Cerner is very slow to deliver new technology. Cerner promises things years before they become...

Feb 2022
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VP/Other Executive

Proactive service from Cerner does not exist unless they are anxious to sell us something. Cerner’s...

Feb 2022
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VP/Other Executive

Epic is Cerner’s chief competition. I know a fair number of physicians who have moved from Epic to...

Feb 2022
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VP/Other Executive

I don’t see our satisfaction going up in the next couple of years. If our satisfaction were to go...

Feb 2022
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Director

PowerChart Ambulatory has the functionality that we seek after. It is a pretty good product. We can...

Feb 2022
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Director

Dynamic Documentation is probably the best part of PowerChart Ambulatory. By using Dynamic...

Feb 2022
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Director

Cerner can improve upon their service. They are good at helping us, but they are a little slow to...

Feb 2022
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Physician

The product is missing some key features that make it easy for the patient to access and contribute...

Feb 2022
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Physician

One issue with Cerner and most EHR vendors is the configuration around encounter-based care. It runs...

Feb 2022
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Physician

We need to be able to flex some workflows. For example, we are using the ambulatory side of things,...

Feb 2022
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Physician

There is an effort to push upgrades with PowerChart Ambulatory. The vendor could do more to prepare....

Feb 2022
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Physician

We have been working hard to migrate over to the web-based view of everything, and a lot of our...

Feb 2022
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Physician

The product does what it is supposed to do. It is maybe not the most efficient product, but there...

Feb 2022
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Physician

We are starting to see notes and charts from other hospitals in the area. The internal integration...

Feb 2022
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Physician

We used to have good support until there were some changes around the Oracle acquisition. We used to...

Feb 2022
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Physician

Every week, we know who to reach out to, and we have interactions with someone from Cerner.

Feb 2022
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Director

The documentation is not easy to use in a certain area. People in that area aren't satisfied with...

Feb 2022
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Director

So far, Cerner has made really great updates. They are doing a lot with their medical...

Feb 2022
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Director

There are some weaknesses with the product’s functionality. PowerChart Ambulatory has both the...

Feb 2022
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Director

We are nickel-and-dimed on everything. For example, Cerner charges too much for the reports. We paid...

Feb 2022
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Director

Cerner is a partner with us, and they always come to the table. We have a regular meeting to review...

Feb 2022
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CIO

Cerner continues to advance their technology. What really annoys me about them is that they aren't...

Jan 2022
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CIO

Cerner's implementation services are pretty terrible overall. When we want to implement a new Cerner...

Jan 2022
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Director

PowerChart Ambulatory captures information well for coded data fields. It helps with our data...

Jan 2022
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Director

The ease of use for physicians is not the greatest in PowerChart Ambulatory. Physicians constantly...

Jan 2022
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Director

I would like Cerner to be more flexible. They need to be a true business partner by trying to find...

Jan 2022
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CMIO

We are lacking a lot of the reporting capabilities within the product to identify gaps in care and...

Jan 2022
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CMIO

The people at Cerner are the experts in the implementation of their product and the experts of their...

Jan 2022
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CMIO

With my day-to-day operations within the product, I can certainly get through relatively well. I can...

Jan 2022
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VP/Other Executive

There are unkept promises related to the solution. The focus and attention Cerner gave to the...

Jan 2022
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VP/Other Executive

The greatest strength of having Cerner’s product is being on one system between the hospital and...

Jan 2022
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VP/Other Executive

Clinically, Cerner is doing well. They have had some good advances in documentation with their...

Jan 2022
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VP/Other Executive

Cerner has made some advancements, but patient access in the clinic space could use some additional...

Jan 2022
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VP/Other Executive

Some of our specialty-specific providers don’t feel like the system has much content for them. They...

Jan 2022
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VP/Other Executive

Cerner’s support is very much metric driven. The staff members on the vendor’s side are incentivized...

Jan 2022
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Director

We use both PowerChart Ambulatory and the Millenium platform all in one. We think splitting them is...

Jan 2022
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Director

For upgrades, Cerner provides maintenance training with the analyst, and after that, the training is...

Jan 2022
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Physician

When we decided to go with this product, it was a viable option for our various needs. If we were...

Jan 2022
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Physician

Cerner is well aware that they have a reputation for nickel-and-diming. They are cautious, but I...

Jan 2022
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Physician

The major strengths of the system are in the coding, integration, and voice recognition...

Jan 2022
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Physician

I would like the end users to have more customization abilities at the individual level. One...

Jan 2022
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CMIO

Organizations have a lot of choices for a comprehensive EHR solution. When we compare Cerner to...

Dec 2021
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CMIO

Cerner hasn’t provided any training on the system. They supported our training when we first went...

Dec 2021
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CMIO

Cerner doesn’t have a reputable solution for patient financials, and because of that, we have had to...

Dec 2021
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CMIO

Although it costs us an arm and a leg to do some things, the solution helps drive us better metric...

Dec 2021
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CMIO

I don’t see Cerner making any big changes over the next year to improve things. They have leveled...

Dec 2021
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CMIO

We want some pieces of functionality in the system. We tried Cerner's ePrescription renewal...

Dec 2021
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CMIO

Cerner hasn’t delivered new technology. They have completely failed on that. We have learned to use...

Dec 2021
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CMIO

The vendor's phone and web support are hit or miss. For some things, the support people are good and...

Dec 2021
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Physician

Overall, PowerChart Ambulatory is doing well. We are happy with it. The use of the system depends on...

Dec 2021
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Physician

Our entire organization is on Cerner, so we would think we would have 100% interoperability, but we...

Dec 2021
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Physician

The Cerner conferences are constantly showing the functionality that is coming, and it definitely...

Dec 2021
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Physician

All of our staff members that have called Cerner have never had any issues getting someone on the...

Dec 2021
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Physician

The only issue that occasionally happens with service is that a service request is closed without...

Dec 2021
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Physician

The initial rollout of PowerChart Ambulatory was very painful and confusing for the physicians and...

Dec 2021
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Director

There are some distinct advantages to being hosted by the vendor. We rarely have downtime. We also...

Dec 2021
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Director

The disadvantage is that there are some things that Cerner has not built into their design on the...

Dec 2021
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Director

We actually have a very good relationship with Cerner. That has a lot to do with the size of...

Dec 2021
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Director

The challenge with support has always been that it is 100% dependent on who gets our support ticket....

Dec 2021
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Director

Cerner absolutely does not innovate. There are so many tools, and the reality is that the vendor is...

Dec 2021
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Director

When we have issues, Cerner scrambles to find and buy a vendor. If our issues are down on the ground...

Dec 2021
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Director

Cerner's reporting metrics aren't very good. They are very cumbersome, and it is difficult to run...

Dec 2021
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Director

The visit summary has inappropriate labels. When we went live with PowerChart Ambulatory, we had to...

Dec 2021
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Director

In general, it doesn't seem like Cerner's system can do a lot of patient interfacing, and its portal...

Dec 2021
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(0)
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Director

Our system is slow. We don't know whether that is because of the system itself or because of our...

Dec 2021
||
(0)
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Director

Our administrative support staff members can figure out what they need from the system, but it is...

Dec 2021
||
(0)
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Director

The quality of the consultants and analysts that Cerner sends out is pretty varied. The...

Dec 2021
||
(0)
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Director

We have received varied Cerner support in the past for training materials. Some of those materials...

Dec 2021
||
(0)
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Director

There is a lack of attention to detail in PowerChart Ambulatory. My colleagues complain bitterly...

Dec 2021
||
(0)
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CMIO

If someone were thinking about buying PowerChart Ambulatory, I would tell them that the clinical...

Nov 2021
||
(0)
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CMIO

There are opportunities to improve the functionalities that have problems, such as medication...

Nov 2021
||
(0)
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CMIO

The processes are good. Cerner's attempt at partnering with clients is good, but their consultants...

Nov 2021
||
(0)
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CMIO

We expected the quality of Cerner's support to be better. Cerner may not deliver everything...

Nov 2021
||
(0)
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CMIO

We have a big road map in front of us. I am hopeful. We have partnered with Cerner on a lot of...

Nov 2021
||
(0)
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VP/Other Executive

Cerner doesn’t avoid nickel-and-diming. If we have to code for a particular functionality, it will...

Nov 2021
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(0)
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VP/Other Executive

We do a lot of the training ourselves. Cerner is not very helpful in that area.

Nov 2021
||
(0)
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VP/Other Executive

When we implemented the product, we were already using Cerner's software in our hospital. I wasn’t a...

Nov 2021
||
(0)
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Director

Our system is integrated, so we can see what has happened in our hospital, laboratory, and radiology...

Nov 2021
||
(0)
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Director

We are getting some updates for the system. There are really significant opportunities for the...

Nov 2021
||
(0)
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Director

Our providers will complain that any EMR is horrible. We have to work on our adoption. One positive...

Nov 2021
||
(0)
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Director

We have a couple of doctors who scream about PowerChart Ambulatory, but those people are technology...

Nov 2021
||
(0)
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Director

Reporting has been a challenge. The system hasn't been as flexible as it was when it came to...

Nov 2021
||
(0)
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Director

We didn't opt to use the vendor's telemedicine solution. We chose something that was easier to set...

Nov 2021
||
(0)
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Director

We receive great support from Cerner. They have been generous in ensuring that our expectations for...

Nov 2021
||
(0)
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Director

Some providers on the outpatient side complain that there isn't a good way to differentiate the...

Nov 2021
||
(0)
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Director

Even though there are some challenges with Cerner, I would rank them about the same as other EMR...

Nov 2021
||
(0)
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Director

There are a couple of things that we are working with the vendor on. They already have a lot on...

Oct 2021
||
(0)
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Director

We are very fortunate because we get some executive-level attention. I hope that our score for...

Oct 2021
||
(0)
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Director

The vendor has had a lot of turnover in the last year, and that has somewhat affected their vision,...

Oct 2021
||
(0)
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Director

Cerner's charges aren't horrible. The vendor is good at avoiding unexpected costs. We don't get a...

Oct 2021
||
(0)
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Director

Cerner primarily trains the people who do builds, but they could be better at documenting how to do...

Oct 2021
||
(0)
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Director

The solution's ease of use varies depending on the end user, but for the most part, PowerChart...

Oct 2021
||
(0)
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Director

When Cerner first delivers new technology, that technology is normally half-baked. After a year or...

Oct 2021
||
(0)
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Director

Our quality outcomes from the product have been good. Cerner has good integration and reporting. I...

Oct 2021
||
(0)
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CIO

I am going to rate the integration lower because we don’t have a closed loop.

Oct 2021
||
(0)
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CIO

The product is very solid at its core. Things are going to be interesting as we layer on digital...

Oct 2021
||
(0)
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Nurse

The PowerChart Ambulatory people were really good. Once we got a person that stuck with us, they...

Oct 2021
||
(0)
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Nurse

We have the most integration problems with the lab. I would tell others looking at PowerChart...

Oct 2021
||
(0)
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Director

The system is continually growing. Its information exchange has been good. PowerChart Outreach is a...

Oct 2021
||
(0)
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Director

Cerner has done a great job. I wouldn't say that the system is perfect because I don't know...

Oct 2021
||
(0)
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Director

I want Cerner to focus on driving outcomes. Patient satisfaction should be one of those outcomes,...

Oct 2021
||
(0)
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Analyst/Coordinator

The MPages and Dynamic Documentation workflows work nicely. In some ways, the newer functionality...

Sep 2021
||
(0)
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Analyst/Coordinator

In terms of Cerner's nickel-and-diming, there are some things that we think are low-hanging fruit...

Sep 2021
||
(0)
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VP/Other Executive

Some of our specialties were very challenged when we moved from our legacy system to Cerner's...

Sep 2021
||
(0)
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VP/Other Executive

I haven't seen any new technology from Cerner lately. I feel like I am still working with software...

Sep 2021
||
(0)
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VP/Other Executive

We work closely with Cerner to try and improve the usefulness of their workflows. We have partnered...

Sep 2021
||
(0)
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VP/Other Executive

Cerner tends to oversell and underdeliver. That is not a good business proposition. Their solutions...

Sep 2021
||
(0)
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VP/Other Executive

We have had a lot of overhead with Cerner that we didn't expect. That has been too high of a price...

Sep 2021
||
(0)
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VP/Other Executive

There were some big barriers to the deployment of Cerner's referral management tool. Its...

Sep 2021
||
(0)
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VP/Other Executive

Cerner's day-to-day workflow for providers is designed well. It is straightforward. I have heard...

Sep 2021
||
(0)
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VP/Other Executive

A lot of Cerner's solutions are very superficial when it comes to interoperability. Their usability...

Sep 2021
||
(0)
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CMIO

Cerner has done really well with keeping promises. We always want more faster, but all in all,...

Aug 2021
||
(0)
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CMIO

I definitely don’t feel like we are charged for every little thing. Our negotiations with Cerner...

Aug 2021
||
(0)
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CMIO

The product has been transformative in terms of continuity of care. Previously, we might transfer a...

Aug 2021
||
(0)
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COO

Cerner’s change control is not better. If anything, it has deteriorated a bit in the last couple of...

Aug 2021
||
(0)
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COO

Cerner's training is vanilla. It is all online. We learn the tool ourselves.

Aug 2021
||
(0)
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COO

PowerChart Ambulatory works as promoted. The problem is that the system is lousy.

Aug 2021
||
(0)
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COO

Cerner's support team tries really hard. Cerner has grown so much. My complaint is that the system...

Aug 2021
||
(0)
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COO

The highest-level executives really waned over the last couple of years as Cerner has had some...

Aug 2021
||
(0)
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COO

I don’t think we could have done better in terms of receiving our money's worth. I don’t think we...

Aug 2021
||
(0)
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Manager

We have a hard time because we are on a server with a bunch of other clients, so we can't customize...

Jul 2021
||
(0)
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Manager

Cerner has done a pretty good job with being proactive, but there is room for improvement. The...

Jul 2021
||
(0)
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Manager

I like the functionality that is embedded in this product. I like certain workflows and all of the...

Jul 2021
||
(0)
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Manager

My biggest aggravation is that when we call Cerner's support, the support people have to find the...

Jul 2021
||
(0)
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CEO/President

The product does very well with working as promoted. Early on, there was a learning curve. But we...

Jul 2021
||
(0)
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VP/Other Executive

Cerner has been willing to make changes to their pricing model so that different functionalities...

Jul 2021
||
(0)
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VP/Other Executive

In terms of my future satisfaction, I will see what Cerner does to address all of my concerns. They...

Jul 2021
||
(0)
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VP/Other Executive

Cerner's major strength is their ability to see all information for providers and staff members.

Jul 2021
||
(0)
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VP/Other Executive

Cerner really needs to redo the solution's workflow and documentation for ambulatory providers to be...

Jul 2021
||
(0)
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Physician

The issue is that the process isn't worth the product. One can spend a lot of time doing medication...

Jun 2021
||
(0)
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Physician

The workflow for outpatient visits doesn't flow very nicely. It feels like Cerner wrote the software...

Jun 2021
||
(0)
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Physician

The training was a waste of time. It wasn't coherent or comprehensive; it was haphazard and limited....

Jun 2021
||
(0)
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Physician

Cerner has a support link that is like a wiki page, but it is basically unusable and unreadable. If...

Jun 2021
||
(0)
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