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Cardiology Hemo Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Cardiology 2025: In a Complex Market, Support & Relationships Are Key to Customer Satisfaction
Cardiology 2025:
In a Complex Market, Support & Relationships Are Key to Customer Satisfaction
February 2025
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User Commentary

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Director

Relationship

Optum could use some work on their support. We struggle to get help. We haven't updated Cardiology...

Jun 2025
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Director

Loyalty

Moving away from Cardiology Hemo is really the decision of our cardiology group's leaders. They have...

Jun 2025
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Analyst/Coordinator

Value

For what Cardiology Hemo does, it seems very expensive. I just happened to be looking at a quote for...

Jun 2025
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Analyst/Coordinator

Loyalty, Relationship

We recently discovered that Cardiology Hemo isn't going to be ready to support Windows 11 until...

Jun 2025
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Analyst/Coordinator

Culture, Relationship

Optum doesn't promise a lot, but they are decent about doing what they say they are going to do....

Jun 2025
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Director

Product

Cardiology Hemo functions okay. It meets the end users' needs each day.

Jun 2025
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Director

Value

I feel like Optum does charge for every little thing. Things over on the cardiology side are very...

Jun 2025
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Manager

Value

Cardiology Hemo is definitely worth the investment. I have used the product for many years, and it...

Apr 2025
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Manager

Relationship

Optum is always available to assist us. Optum is definitely proactive. Optum monitors our systems....

Apr 2025
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Manager

Value

Optum has more structure than one of our other vendors when it comes to asking for future...

Apr 2025
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Manager

Product

With Cardiology Hemo, the only issue that we run into with end users is that they struggle when they...

Mar 2025
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Manager

Product

With Cardiology Hemo, we don't have too many issues that aren't user related. The system is pretty reliable....

Mar 2025
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Manager

Operations, Product

The echo structured reporting piece is fairly good and easy to use for our team. We did do some...

Feb 2025
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Manager

Loyalty, Relationship, Product

We have not seen a lot of new technology from the vendor in the cardiology or hemo area since the...

Feb 2025
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Manager

Loyalty, Product

We have Optum's system as our CVIS solution. We use Cardiology Hemo for the long-term storage of...

Feb 2025
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Manager

Loyalty, Relationship

A big part of the reason we wouldn’t buy Cardiology Hemo again is broken promises, and Optum is not...

Dec 2024
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Manager

Operations

We pretty much do most of the training. We don't really rely on the vendor. When we had Optum out...

Dec 2024
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Manager

Culture, Value

Optum’s overall model from a growth perspective still has a lot of costs. We recently switched to a...

Dec 2024
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Manager

Product

I want to see Optum come up with better upgrade processes. When we have to do any updates or...

Dec 2024
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Manager

Relationship, Operations

Upgrades are impactful to our end users, our customers, our clinical staff, and ultimately our...

Dec 2024
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Manager

Operations, Product

Optum’s beta testing from an upgrade perspective leaves a lot to be desired. Our last upgrade a few...

Dec 2024
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Manager

Product

Other vendors are going with an all-in-one hemo module with one computer screen that has the hemo...

Dec 2024
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Manager

Product

Optum needs to improve the amount of equipment or hardware required to run hemo in a cath lab. There...

Dec 2024
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Manager

Operations, Product

Cardiology Hemo is a reliable, stable system, but the upgrades are the pain point. Optum needs to...

Dec 2024
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Manager

Relationship

Optum is not the best at being proactive, and they are not involved. They do what they do from a...

Dec 2024
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Manager

Relationship

We have to brainstorm ideas of how we can possibly reduce downtime because of the size of those...

Dec 2024
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Manager

Relationship

Optum’s support is pretty good. We call and get somebody, but sometimes we have a problem escalating...

Dec 2024
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Manager

Product

We are always going to come up with new features, and then we will have to wait for some sort of...

Dec 2024
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Manager

Relationship, Value

Optum’s biggest strength is their support. The people on their support team are great,...

Dec 2024
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Manager

Product

I don't know whether we have really gotten anything new in Cardiology Hemo that we didn't already...

Dec 2024
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Manager

Value

One big pain point with Optum is the cost of things and feeling like our hand is forced sometimes...

Dec 2024
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Manager

Product

Some things would be nice to have in Cardiology Hemo but are not currently built into the system. I...

Dec 2024
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Manager

Relationship

Some of Optum’s people are great. We have representatives that reach out and make sure that we are...

Dec 2024
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Analyst/Coordinator

Relationship

I get emails about all the preventive maintenance and any issues with the product pretty...

Nov 2024
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Analyst/Coordinator

Operations

The vendor went out of their way to supply trainers to go through things and train us. They would...

Nov 2024
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Analyst/Coordinator

Product

The product leaves room to extend the video of the patient monitoring to other monitors. It also...

Nov 2024
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Analyst/Coordinator

Loyalty, Value

The vendor does deliver on their vision if we have the money and keep up on the versions. If we...

Nov 2024
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Analyst/Coordinator

Product, Value

Cardiology Hemo has paid for itself. In terms of patient monitoring and the stability of patients,...

Nov 2024
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Analyst/Coordinator

Product, Value

We are seeing tangible outcomes, especially with the last upgrade for cardiology PACS. There are...

Nov 2024
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Analyst/Coordinator

Product, Value

If someone needs a new hemo system, I would highly recommend Cardiology Hemo in a heartbeat. I don't...

Nov 2024
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Analyst/Coordinator

Relationship

The vendor keeps their promises, as long as we keep up on the versions of the applications. If...

Nov 2024
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Analyst/Coordinator

Relationship

We have come across issues as a corporation, and the vendor's people have come on board to help us...

Nov 2024
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Analyst/Coordinator

Operations

With the last upgrade, a lot of the equipment is working, minus the transfer things that I think are...

Nov 2024
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Manager

Operations

The training is largely not free, so we take what we can get when it is offered. Typically we like...

Nov 2024
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Manager

Relationship

I have quite a few contacts at Optum that I can go to at any given time if I'm having problems. We...

Nov 2024
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Manager

Relationship

Ever since the vendor was bought by Change Healthcare and now Optum, their phone support has not...

Nov 2024
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Manager

Culture, Product

The product works exactly as the vendor said it was going to work. We don't have any problems with...

Nov 2024
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Manager

Relationship

The vendor really struggles with support and getting back to us.

Nov 2024
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Manager

Loyalty

We are considering moving away from Optum because we want to consolidate vendors. Optum has had...

Oct 2024
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Manager

Relationship

Optum’s support is a screwball right now because their support team is in another country, and they...

Oct 2024
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Manager

Relationship

Optum is working through some support things with us, and they are usually fairly nice about those things....

Oct 2024
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VP/Other Executive

Product

Optum has frequent releases, and they are pretty robust in what they are delivering. However, the...

Sep 2024
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VP/Other Executive

Culture, Relationship

Optum does the sales, and the accounts teams are pretty engaged. When we have had major challenges,...

Sep 2024
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VP/Other Executive

Loyalty

Knowing that Optum had a major breach, I would not buy their system again. We have lost confidence...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

There are some things in Cardiology Hemo, particularly on the Cardiology PACS side, that I would...

Sep 2024
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Analyst/Coordinator

Operations

Our implementation of Cardiology Hemo went well, but there were a few hiccups along the way....

Sep 2024
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Analyst/Coordinator

Operations

Cardiology Hemo had a really steep learning curve for our staff, and we had on-site training, but it...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

There are integrations that Cardiology Hemo won’t do, like sending medications back to the EMR that...

Sep 2024
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Analyst/Coordinator

Relationship

Change Healthcare had that recent big hack, and now Optum’s support staff can’t monitor our stuff as...

Sep 2024
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Analyst/Coordinator

Relationship

We have gone through a few different account representatives while we have been with Optum. The...

Sep 2024
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