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Cardiology Hemo
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Manager
Change Healthcare tries to meet our needs the way we request. The support is good. If we have an...
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Manager
I am never in Cardiology Hemo because it works so well. I don’t have anything negative to say about...
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Manager
Change Healthcare tries to keep promises, but they don’t always do that. They have good people, and...
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Manager
There is some equipment that we have that Cardiology Hemo doesn’t interface with or integrate with....
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Nurse
In the past, Change Healthcare would send the executives out to meet with us and let us know where...
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Nurse
Change Healthcare doesn't drive tangible outcomes. They have a reporting tool, but it is not the...
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Nurse
We would like an EMR that could integrate with a cardiology hemo system. That would be the ideal...
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Director
Change Healthcare has not added anything for hemodynamics reporting. The reporting is all locked...
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Director
Our doctors have time constraints, so they want things to be easily accessible with fewer clicks....
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Director
If we want training on something, we have to pay thousands of dollars for it. That is nuts. In the...
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Director
Change Healthcare has improved the implementation by bringing someone on-site. Prior to our last...
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Director
The vendor struggles with certain fixes and free upgrades that we are supposed to get. They never...
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Director
Tangible outcomes are just something that Change Healthcare just doesn’t really offer. I don't know...
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Manager
Change Healthcare doesn’t nickel-and-dime us. Overall, their solutions are very expensive, and their...
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Manager
Cardiology Hemo is a little intense and hard to learn, but it works well. We have gotten really good...
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Director
We have had to pay for some of the version upgrades because they were not included in our contract....
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Director
The implementations have been pretty seamless. Some of our employees have done the upgrades with...
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Director
There were a few things that we initially thought were included in the product but were different...
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Director
When we have needed Change Healthcare’s executives, they have been very responsive. When we first...
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Analyst/Coordinator
We have to make sure upgrades and things that we want are listed in the contract in a lot more...
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Analyst/Coordinator
I would recommend the setup we have. I wouldn't want another system or another configuration. I am...
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Analyst/Coordinator
The vendor’s executives are doing the most they can. I can sit here and nitpick about the wait...
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Director
Where Change Healthcare falls short is with Cardiology Hemo. It is a good hemo system, but it...
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Director
Change Healthcare is pretty good about answering the phone and taking care of issues. Usually, I can...
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Director
Getting our money's worth is in the eye of the beholder. My experience is that the cost may be in...
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Director
Cardiology Hemo has too many different pieces, so we have many components and multiple points of...
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Analyst/Coordinator
Change Healthcare does ongoing training, but I don't get much out of it. If we do an upgrade, there...
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Analyst/Coordinator
Cardiology Hemo is stable and provides what we need.
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Nurse
Cardiology Hemo gives us consistent, predictable nurse charting. We are able to build tabs in the...
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Nurse
Maybe once or twice a month, there will be a little glitch or hiccup, and we have to change out a...
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Nurse
Change Healthcare doesn't do very many upgrades. That is good because the system stays stable, but...
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Director
We do not get unexpected charges from Change Healthcare. Cardiology Hemo is a valuable product....
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Director
In very recent months the quality and speed of the response time from Change Healthcare's support...
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Director
Change Healthcare is doing a good job with executive involvement. I was given the contact...
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Director
My only degrading measure of the Change Healthcare product would be that the vendor needs to see the...
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Director
Change Healthcare has done a good job of developing their products. Cardiology Hemo is end-user...
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Manager
The software was okay in terms of upgrading some things.
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Manager
Change Healthcare’s training was not something that I found very effective.
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Manager
The vendor was really helpful when we had to call. But we don’t have access to anyone individually...
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Analyst/Coordinator
Change Healthcare is no different or better than other vendors that have very old, long-running...
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Analyst/Coordinator
There is technology Change Healthcare doesn’t know about that is very common knowledge. When we are...
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Analyst/Coordinator
When we get a server, regardless of whether it is physical or virtual, Change Healthcare doesn’t...
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Analyst/Coordinator
With Cardiology Hemo, the doctors have consumables they use on the patients or monitors that can be...
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Analyst/Coordinator
I beat Change Healthcare up from a technology standpoint when it comes to troubleshooting and...
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Analyst/Coordinator
As much as I rag on it, Change Healthcare’s system is up all the time, unless we touch it. It...
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Analyst/Coordinator
I don’t think we are getting our money’s worth with Change Healthcare, but I don’t know how much it...
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Analyst/Coordinator
Change Healthcare has gone corporate. Even though we have spent lots of money on their product, they...
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Analyst/Coordinator
I don’t think I would purchase Change Healthcare again. They have been bought multiple times in two...
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Analyst/Coordinator
The Change Healthcare product has got great features. It does some things well and some things not...
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Manager
Change Healthcare has been very proactive lately. They are monitoring things for us. A couple of...
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Manager
I have been working with Change Healthcare's service team for years, and I have a great relationship...
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Manager
Anytime we need anything, Change Healthcare nickel-and-dimes us on everything. That is the only...
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Analyst/Coordinator
We just did an upgrade, and we have found a ton of issues. I have called in each issue to support,...
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Analyst/Coordinator
When a study is done and orders are put in, if the user doesn't pick the order off the worklist, we...
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Analyst/Coordinator
We will unfortunately be keeping Cardiology Hemo. In the past, I was excited about it, but now with...
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Analyst/Coordinator
The vendor oversells their system’s bandwidth. I would like more information up front on what to...
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Analyst/Coordinator
The system's inventory piece cannot integrate with our EMR. There are small caveats in Cardiology...
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Analyst/Coordinator
The vendor's support people are quick to answer, and they can usually turn around my issues quickly.
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Manager
Change Healthcare has improved the integration of the product. We now have integration with our...
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Manager
The system is a little more self-sufficient than other systems that we use, but this system is...
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Manager
We didn't get what we thought we were buying with this system. It isn't bad, but it also isn't the...
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Manager
I would love to say that the system is stable, but we have had some recent uploads that have caused...
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Manager
The system falls short of meeting our expectations when it comes to EMR integration.
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Manager
Change Healthcare charges for every little thing, and that has always been one of our biggest...
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Manager
I haven’t been privy to the vendor's promises, but they provide good support for timely...
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Manager
The system is all wrapped up in an agreement that is quite pricey, so we expect not to be being...
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Manager
I see my satisfaction still being high a year from now unless there are some serious lapses that I...
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VP/Other Executive
I would like to see more of a web-hosted or cloud-based solution from Change Healthcare. I think...
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Analyst/Coordinator
We did a big upgrade, and we were running some older hardware, so we had a lot of issues with the...
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Analyst/Coordinator
Cardiology Hemo is a good application. One thing that we love is that there is a single database for...
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Analyst/Coordinator
On the clinical side, people aren't happy with the flow and the formatting of the reports. There are...
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Analyst/Coordinator
The vendor's support is very good. We have a good working relationship with the vendor.
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Manager
I think we would review Change Healthcare if we had to buy a system again. I am not sure that we...
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Manager
The implementation went great, and the training was good. I don't know whether I would say the...
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Manager
Cardiology Hemo is user friendly. Making sure that it works right requires some work behind the...
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Manager
Change Healthcare has been supportive of us during the COVID-19 crisis. They have been really prompt...
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Director
Change Healthcare has a pretty good hemo system. Our biggest problem with it is the...
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Director
I wish a nurse could have Bluetooth headphones and be walking around the room when he or she is...
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Director
Change Healthcare charges us for everything. I don’t know of anything that we have done outside of...
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