Cardiology Hemo Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Product

We did upgrade our cardiology PACS, which includes hemo. But we had some issues with it afterward....

Feb 2024
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Manager

Relationship

We are currently working with the company on a beta project with excellent outcomes thus far.

Nov 2023
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Director

Loyalty

I am glad that for Cardiology Hemo, Change Healthcare is moving toward the web version. We want to...

Oct 2023
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Director

Loyalty, Product

We have very little need to integrate Cardiology Hemo because it is an ancillary system, so as long...

Oct 2023
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Director

Product

If someone is used to Cardiology Hemo, the ease of use is fine. But if someone is not used to it,...

Oct 2023
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VP/Other Executive

Loyalty

The product may be part of our long-term plans. When we do an RFP in the next few years, we will...

Aug 2023
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VP/Other Executive

Value

The vendor charges for every upgrade, and they charge a large amount of money. The charges aren’t...

Aug 2023
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VP/Other Executive

Operations

The training has been very adequate from Change Healthcare. Cardiology Hemo is a solid product.

Aug 2023
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Manager

Loyalty, Value

We don't have any plans to leave Change Healthcare in the next little while, but that decision is...

Aug 2023
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Manager

Culture, Product

Cardiology Hemo works exactly as promoted. I haven't had any issues per se. There were one or two...

Aug 2023
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Manager

Relationship

When I have called the customer support team with hemo problems, especially emergency hemo problems,...

Aug 2023
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Manager

Relationship, Product

We have done a lot of integration with the product. Change Healthcare has partnered with different...

Aug 2023
||
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Manager

Loyalty

There is an upgrade with some new functionality coming to Cardiology Hemo, and I look forward to...

Aug 2023
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Manager

Relationship

I enjoy working with the application, and the vendor seems to meet the needs of our organization....

Aug 2023
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Manager

Relationship

The support we get for the product is great. If we have a patient on the table, staff can call the...

Aug 2023
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Manager

Relationship

From an IT perspective, the support team can be difficult to get through to sometimes. It takes a...

Aug 2023
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Manager

Operations, Product

Change Healthcare's solution is not the number-one solution for the hemo space. It works for us here...

Jun 2023
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Manager

Loyalty, Relationship

There is little to no on-site support from Change Healthcare, so I expect their remote support to be...

Jun 2023
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Manager

Value

We pay a premium up front to Change Healthcare, so I expect them not to nickel-and-dime us after that....

Jun 2023
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Manager

Product

The only reason I would give the system a relatively low rating is that it doesn't support some of...

Jun 2023
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Manager

Operations, Product

Our Change Healthcare product is intuitive. Once users know the basics, it is easy to find their way...

Jun 2023
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Manager

Loyalty, Product

We are still working on older patient modules within Cardiology Hemo. The technology has been around...

Jun 2023
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Analyst/Coordinator

Relationship, Product

The Cardiology Hemo stations work as expected. They are quick when we need them on the fly.

May 2023
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Analyst/Coordinator

Value

In general, the upgrade was very pricey. I don't know that we got a lot of bang for our buck, but...

May 2023
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Analyst/Coordinator

Product

I don't think I would recommend the solution to someone as large as we are, but it is a fine product...

May 2023
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Analyst/Coordinator

Product

The end users are able to use the application, but we get a fairly regular number of calls from...

May 2023
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Analyst/Coordinator

Loyalty, Product, Value

If I had a chance to pick a cardiology hemo product again, I would definitely investigate some other...

May 2023
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Analyst/Coordinator

Loyalty, Product

Change Healthcare has a five-year plan to do a zero-footprint viewer and more modern HTML5 where...

May 2023
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Analyst/Coordinator

Loyalty, Product

The current application is getting better at working with third-party VNAs. But Change Healthcare's...

May 2023
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Analyst/Coordinator

Culture, Value

With every step we have done where we have promised to meet volume requirements, numbers of...

May 2023
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Analyst/Coordinator

Relationship

Change Healthcare is not bad at being proactive. They have a pretty good system that gives alerts,...

May 2023
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Analyst/Coordinator

Loyalty, Relationship

The vendor has brain drain going on with their support team. I can't get ahold of someone that is...

May 2023
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Director

Product

Once we stood up Cardiology Hemo and did a hardware refresh, it worked. Like with any system, we had...

May 2023
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Director

Operations, Product

Cardiology Hemo’s overall quality is low because our most recent upgrade was a nightmare. The...

May 2023
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Director

Relationship

Change Healthcare’s typical way of supporting us is that we have to put in a ticket first, and if we...

May 2023
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Director

Relationship

I have a person at Change Healthcare to whom I can escalate project-related things. If something is...

May 2023
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Director

Product

If someone is going to use Cardiology Hemo, I would tell them that a big part of the system is its...

May 2023
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Director

Loyalty

Cardiology Hemo isn’t part of our long-term plans, and we will decide soon on its replacement. Our...

May 2023
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Manager

Operations

We had major issues when we went live with the product, and the on-site people from Change...

May 2023
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Manager

Relationship

We are working on productivity with Change Healthcare. We have gotten recurring calls set up with...

May 2023
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