Cardiology Hemo
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Technology
We have zero downtime using the system. A lot of people say that they have zero downtime, but that...
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Service and Support
Change Healthcare has excellent phone support. Within minutes of calling the support team, they are...
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ROI / Cost (care and feeding)
Change Healthcare avoids charging for every little thing. We just have the regular maintenance fee,...
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Functionality and Upgrades
Our system administrator can make whatever templates they want. So, if we get a new procedure, I can...
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Relationship
Over the years, we have made suggestions, and Change Healthcare has been able to build things into...
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Service and Support
Change Healthcare has a regular support team, and then the Cardiology Hemo side has its own support...
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Interfacing and Integration
The vendor has improved their integration with another vendor we use, and I like it. It is now a...
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Functionality and Upgrades
The product is difficult to manage on the back end.
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Implementation and Training
The vendor's implementation services are pretty good. During our last security upgrade, the vendor...
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Functionality and Upgrades
I like the system's structured reports. Our facility does a lot of paper-based reports, and the...
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Functionality and Upgrades
Cardiology Hemo isn't the easiest software to use, but it also isn't the hardest to use. It is...
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Implementation and Training
I attended the vendor's superuser training in the beginning, and at that time, Cardiology Hemo...
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Future Outlook
I wouldn't go with Cardiology Hemo again. At the time that we made the decision, it made sense for...
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Relationship
In the beginning, Change Healthcare's customer support was pretty good. We receive a lot of emails...
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ROI / Cost (care and feeding)
Change Healthcare doesn't avoid charging us for every little thing. We have had some instances where...
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Service and Support
We have a few problems with Cardiology Hemo every once in a long while. The issues are usually...
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Other Observations & Comments
We have Change Healthcare’s stickers slapped all over that we can reference to call the support...
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Functionality and Upgrades
Cardiology Hemo is easy to navigate, especially for the user. The product is laid out pretty...
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Relationship
If I need a new template for a report built in the system, I always get a billing statement from...
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Implementation and Training
The only training that Change Healthcare offers is that they send us an email and tell us that we...
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Service and Support
Some of Change Healthcare's support people are good, but there are a lot of new ones that know less...
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Functionality and Upgrades
For technicians, the solution is very specific and easy to use.
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Service and Support
Our organization has had some difficulty with Change Healthcare’s online support. I can get through...
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Relationship
Change Healthcare is always sending out notices about anything we need to be aware of regarding...
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Implementation and Training
I have had good support from Change Healthcare. For the training, we had someone on-site who was...
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Relationship
The implementation went very smoothly with Change Healthcare. They sent a team on-site who did a...
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Functionality and Upgrades
Cardiology Hemo works great, and there is little downtime. The system does exactly what it is...
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Functionality and Upgrades
When something goes wrong in the Change Healthcare software, it can be hard to get to some of the...
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Service and Support
I have gotten a lot of help from most of the people I have called at Change Healthcare. However, we...
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Functionality and Upgrades
I would tell other providers about the product’s user friendliness. Most of the product is pretty...
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Implementation and Training
In terms of the product’s implementation, I haven't seen anything go over yet without at least a few...
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Implementation and Training
I don't feel like there is ever enough training from Change Healthcare. We only had one instance of...
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Functionality and Upgrades
We would like it if the ECG management tool was a little more flexible.
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Technology
Our team likes Cardiology Hemo and finds it to be a good solution, and it works well with Cardiology...
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Technology
Change Healthcare seems to stay up-to-date with upgrades, and it feels like the product is...
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Implementation and Training
With Change Healthcare, we are able to do online calls a month or two out from service, depending on...
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Relationship
I would recommend Change Healthcare. If they say something is going to happen and we do a training...
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Interfacing and Integration
We just did a big upgrade in which we eliminated a lot of the manual charting within the Change...
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Service and Support
The quality of ongoing phone support with Change Healthcare is spectacular. I have gotten to know...
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Relationship
We used to have an external sales representative from Change Healthcare. We now have an internal...
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Implementation and Training
We had some challenges with our workstations, and I don’t know whether that was necessarily Change...
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Functionality and Upgrades
Change Healthcare doesn’t put out a lot of enhancements, but I don’t think what gets put out for...
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Relationship
Change Healthcare has knowledgeable installation folks. The structured reporting works well. I see...
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Implementation and Training
Change Healthcare's initial training was fine. We haven't really needed any training with the...
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Other Observations & Comments
Any time we need help with something from Change Healthcare, I get a quote, and they want a purchase...
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Functionality and Upgrades
Upgrades have gotten progressively worse. The last one we did was hell. We were down for many hours...
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Service and Support
We have been wanting to get a real-time feed so that our procedure log data and vitals information...
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Functionality and Upgrades
Cardiology Hemo is rock solid when it is working, and it does what it does very reliably. We don't...
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Service and Support
When we call the help desk people, we can't get a person that is experienced enough to help us with...
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Functionality and Upgrades
The product's workflow is actually pretty good. The product is relatively easy to use, and it has...
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Relationship
The support team is pretty amazing. It is a small group of people, and they are all extremely...
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Implementation and Training
I am not familiar with Change Healthcare having any real ongoing training. It would be great if they...
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Relationship
It would be helpful if Change Healthcare could provide a road map and more forecasts to keep their...
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Technology
The solution needs more features. It is fully client based. With a web browser, vendors can be more...
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Implementation and Training
In general, the support for the product is good, but with some upgrades and whatnot, we have gotten...
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Implementation and Training
The training we received for Cardiology Hemo was fairly good and intuitive. There is a lot of work...
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Service and Support
The vendor's support is great. The support people answer the phone right away and hop on the...
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Functionality and Upgrades
I generally don't have any complaints about Change Healthcare other than proactivity issues. Change...
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ROI / Cost (care and feeding)
In the past, I said that Change Healthcare had nickel-and-dimed us, but they seem to be a bit better...
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Relationship
We don't see executives from Change Healthcare unless they want to sell us something. The executives...
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Functionality and Upgrades
When we were starting to look at hemo solutions, it was difficult to find a vendor that could manage...
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Functionality and Upgrades
If I had to do everything over again, I think that I would purchase the solution again. Cardiology...
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Interfacing and Integration
Cardiology Hemo doesn't really integrate with our other systems. I am not sure whether there are...
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Service and Support
I would like to give a shout-out to the vendor's support people who answer the phones. They are...
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ROI / Cost (care and feeding)
Cardiology Hemo avoids charging for every little thing. We pay for annual support. Very rarely has...
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Functionality and Upgrades
Cardiology Hemo is quite stable and just works. We have hardly had any issues with the product. I...
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Relationship
Change Healthcare is great. I view them as a partner who helps me support the patient. I really work...
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Service and Support
When there was an issue with the system, the Change Healthcare team and the hemo team were right on...
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Implementation and Training
The training during the initial go-live was at-the-elbow support, and the training was very...
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Interfacing and Integration
The product has interconnectivity with our EMR on a limited basis, but the interconnectivity is...
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Functionality and Upgrades
A lot of times, the cath lab users will get messages about the system disconnecting from essential...
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Other Observations & Comments
In the last several years, we have had a lot of turnover. I guess we had a pandemic or something. A...
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ROI / Cost (care and feeding)
The vendor will nickel-and-dime us if they can for basic functionality. Based on the initial cost of...
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Relationship
The vendor has not delivered on what they call their web-based client. When we think of a web-based...
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Other Observations & Comments
There is not a lot of technology changing in the product's arena. The vendor can make the product...
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Future Outlook
I am optimistic that the next upgrade we complete will fix pain points and address a lot of the...
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Service and Support
A lot of my issues with the vendor have to do with reasonable time frames for getting support. I...
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Service and Support
Change Healthcare's support staff members are absolutely first class. We couldn't ask for anything...
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Implementation and Training
Change Healthcare's support team is much more skilled than their implementation team. After we went...
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Relationship
The product is very stable, and it works very well. It is great. I have worked with different...
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ROI / Cost (care and feeding)
We once received a surprise invoice from the vendor that we questioned and fought with them about....
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Implementation and Training
During our implementation, there were some things that we needed to do, but Change Healthcare's...
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Other Observations & Comments
We haven't received training from the vendor in many years, but we also haven't asked for training....
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Functionality and Upgrades
Cardiology Hemo is user friendly. We don't have to write code to make comments or add a product. The...
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ROI / Cost (care and feeding)
Sometimes we feel that we get nickel-and-dimed by Change Healthcare. Altogether, we feel like we are...
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Implementation and Training
The project manager we had from Change Healthcare was excellent. We had so many issues with upgrades...
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Technology
We bought the application because it is a stable platform, and it generally is rock solid. It...
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Service and Support
Recently, the vendor has been providing more flexibility with the web reporting and just evolving...
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Technology
The vendor dubbed themselves for a while as a vascular group, but they don’t provide some of the...
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Functionality and Upgrades
We recently went through an upgrade that was less than stellar, and the vendor learned their lesson....
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Functionality and Upgrades
We have some issues with refreshing some of the Cardiology Hemo hardware. I would like to see a...
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Functionality and Upgrades
Cardiology Hemo is really lacking in functionality for structural heart treatment due to the way the...
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Service and Support
The vendor’s support people are very kind when we call in, but a lot of times they aren't able to...
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Functionality and Upgrades
Our prior upgrade was all-around terrible. All our physicians lost their remote access. The reason...
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Technology
The vendor’s trainers left after their time was up, and we were having a whole host of issues before...
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Future Outlook
We are expecting to take an upgrade soon, but I don't know whether the upgrade will magically fix my...
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Relationship
We now have a field service engineer who is much more attentive, and they have done a great job....
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Functionality and Upgrades
We are in a big hoo-ha with Change Healthcare over our upgrades. The vendor wants us to upgrade to...
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Functionality and Upgrades
There is one issue that our cardiologists want to be resolved. When they start a diagnostic case and...
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Other Observations & Comments
We could write a whole book on structured reporting and on getting cardiologists to click the...
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Other Observations & Comments
Change Healthcare is following through with identified workflow issues that need to be developed,...
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Functionality and Upgrades
Change Healthcare is making a move to a more web-based architecture, so they spend a lot of time and...
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Relationship
With enough nagging, Change Healthcare keeps all their promises. Left to their own devices, Change...
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ROI / Cost (care and feeding)
I feel like Change Healthcare should own the cost for the new web version. I don't know why we are...
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Relationship
For the most part, the vendor has kept their promises. A few hiccups happen here and there, but...
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ROI / Cost (care and feeding)
The world that we are moving into when we upgrade the product could have more nickel-and-diming....
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Service and Support
Change Healthcare does a good job of supporting us in our integration goals. There are a lot of...
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Functionality and Upgrades
We are running an older version of Cardiology Hemo. We are upgrading in the future, and we are...
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Other Observations & Comments
There ended up being a mix-up on both our part and Change Healthcare's part one time when we...
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Win/Loss - Why they were selected (by current clients)
We are definitely not planning on switching away from Change Healthcare. Other partners of ours...
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Functionality and Upgrades
The ease of use for end users is a mixed bag. We have some users that really love the system and...
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Implementation and Training
I really enjoy working with the implementation teams. Typically, the implementations go really well....
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Relationship
Our contact for implementations has been fantastic to work with and is incredibly sharp, good at...
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