Cardiology Hemo
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
When we were starting to look at hemo solutions, it was difficult to find a vendor that could manage...
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If I had to do everything over again, I think that I would purchase the solution again. Cardiology...
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Cardiology Hemo doesn't really integrate with our other systems. I am not sure whether there are...
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I would like to give a shout-out to the vendor's support people who answer the phones. They are...
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Cardiology Hemo avoids charging for every little thing. We pay for annual support. Very rarely has...
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Cardiology Hemo is quite stable and just works. We have hardly had any issues with the product. I...
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Change Healthcare is great. I view them as a partner who helps me support the patient. I really work...
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When there was an issue with the system, the Change Healthcare team and the hemo team were right on...
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The training during the initial go-live was at-the-elbow support, and the training was very...
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The product has interconnectivity with our EMR on a limited basis, but the interconnectivity is...
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A lot of times, the cath lab users will get messages about the system disconnecting from essential...
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In the last several years, we have had a lot of turnover. I guess we had a pandemic or something. A...
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The vendor will nickel-and-dime us if they can for basic functionality. Based on the initial cost of...
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The vendor has not delivered on what they call their web-based client. When we think of a web-based...
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There is not a lot of technology changing in the product's arena. The vendor can make the product...
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I am optimistic that the next upgrade we complete will fix pain points and address a lot of the...
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A lot of my issues with the vendor have to do with reasonable time frames for getting support. I...
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Change Healthcare's support staff members are absolutely first class. We couldn't ask for anything...
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Change Healthcare's support team is much more skilled than their implementation team. After we went...
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The product is very stable, and it works very well. It is great. I have worked with different...
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We once received a surprise invoice from the vendor that we questioned and fought with them about....
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During our implementation, there were some things that we needed to do, but Change Healthcare's...
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We haven't received training from the vendor in many years, but we also haven't asked for training....
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Cardiology Hemo is user friendly. We don't have to write code to make comments or add a product. The...
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Sometimes we feel that we get nickel-and-dimed by Change Healthcare. Altogether, we feel like we are...
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The project manager we had from Change Healthcare was excellent. We had so many issues with upgrades...
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We bought the application because it is a stable platform, and it generally is rock solid. It...
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Recently, the vendor has been providing more flexibility with the web reporting and just evolving...
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The vendor dubbed themselves for a while as a vascular group, but they don’t provide some of the...
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We recently went through an upgrade that was less than stellar, and the vendor learned their lesson....
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We have some issues with refreshing some of the Cardiology Hemo hardware. I would like to see a...
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Cardiology Hemo is really lacking in functionality for structural heart treatment due to the way the...
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The vendor’s support people are very kind when we call in, but a lot of times they aren't able to...
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Our prior upgrade was all-around terrible. All our physicians lost their remote access. The reason...
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The vendor’s trainers left after their time was up, and we were having a whole host of issues before...
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We are expecting to take an upgrade soon, but I don't know whether the upgrade will magically fix my...
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We now have a field service engineer who is much more attentive, and they have done a great job....
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We are in a big hoo-ha with Change Healthcare over our upgrades. The vendor wants us to upgrade to...
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There is one issue that our cardiologists want to be resolved. When they start a diagnostic case and...
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We could write a whole book on structured reporting and on getting cardiologists to click the...
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Change Healthcare is following through with identified workflow issues that need to be developed,...
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Change Healthcare is making a move to a more web-based architecture, so they spend a lot of time and...
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With enough nagging, Change Healthcare keeps all their promises. Left to their own devices, Change...
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I feel like Change Healthcare should own the cost for the new web version. I don't know why we are...
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For the most part, the vendor has kept their promises. A few hiccups happen here and there, but...
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The world that we are moving into when we upgrade the product could have more nickel-and-diming....
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Change Healthcare does a good job of supporting us in our integration goals. There are a lot of...
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We are running an older version of Cardiology Hemo. We are upgrading in the future, and we are...
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There ended up being a mix-up on both our part and Change Healthcare's part one time when we...
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We are definitely not planning on switching away from Change Healthcare. Other partners of ours...
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The ease of use for end users is a mixed bag. We have some users that really love the system and...
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I really enjoy working with the implementation teams. Typically, the implementations go really well....
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Our contact for implementations has been fantastic to work with and is incredibly sharp, good at...
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Change Healthcare tries to meet our needs the way we request. The support is good. If we have an...
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I am never in Cardiology Hemo because it works so well. I don’t have anything negative to say about...
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Change Healthcare tries to keep promises, but they don’t always do that. They have good people, and...
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There is some equipment that we have that Cardiology Hemo doesn’t interface with or integrate with....
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In the past, Change Healthcare would send the executives out to meet with us and let us know where...
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Change Healthcare doesn't drive tangible outcomes. They have a reporting tool, but it is not the...
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We would like an EMR that could integrate with a cardiology hemo system. That would be the ideal...
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Change Healthcare has not added anything for hemodynamics reporting. The reporting is all locked...
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Our doctors have time constraints, so they want things to be easily accessible with fewer clicks....
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If we want training on something, we have to pay thousands of dollars for it. That is nuts. In the...
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Change Healthcare has improved the implementation by bringing someone on-site. Prior to our last...
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The vendor struggles with certain fixes and free upgrades that we are supposed to get. They never...
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Tangible outcomes are just something that Change Healthcare just doesn’t really offer. I don't know...
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Change Healthcare doesn’t nickel-and-dime us. Overall, their solutions are very expensive, and their...
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Cardiology Hemo is a little intense and hard to learn, but it works well. We have gotten really good...
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We have had to pay for some of the version upgrades because they were not included in our contract....
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The implementations have been pretty seamless. Some of our employees have done the upgrades with...
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There were a few things that we initially thought were included in the product but were different...
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When we have needed Change Healthcare’s executives, they have been very responsive. When we first...
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We have to make sure upgrades and things that we want are listed in the contract in a lot more...
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I would recommend the setup we have. I wouldn't want another system or another configuration. I am...
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The vendor’s executives are doing the most they can. I can sit here and nitpick about the wait...
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Where Change Healthcare falls short is with Cardiology Hemo. It is a good hemo system, but it...
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Change Healthcare is pretty good about answering the phone and taking care of issues. Usually, I can...
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Getting our money's worth is in the eye of the beholder. My experience is that the cost may be in...
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Cardiology Hemo has too many different pieces, so we have many components and multiple points of...
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Change Healthcare does ongoing training, but I don't get much out of it. If we do an upgrade, there...
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Cardiology Hemo is stable and provides what we need.
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Cardiology Hemo gives us consistent, predictable nurse charting. We are able to build tabs in the...
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Maybe once or twice a month, there will be a little glitch or hiccup, and we have to change out a...
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Change Healthcare doesn't do very many upgrades. That is good because the system stays stable, but...
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We do not get unexpected charges from Change Healthcare. Cardiology Hemo is a valuable product....
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In very recent months the quality and speed of the response time from Change Healthcare's support...
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Change Healthcare is doing a good job with executive involvement. I was given the contact...
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My only degrading measure of the Change Healthcare product would be that the vendor needs to see the...
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Change Healthcare has done a good job of developing their products. Cardiology Hemo is end-user...
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The software was okay in terms of upgrading some things.
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Change Healthcare’s training was not something that I found very effective.
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The vendor was really helpful when we had to call. But we don’t have access to anyone individually...
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Change Healthcare is no different or better than other vendors that have very old, long-running...
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There is technology Change Healthcare doesn’t know about that is very common knowledge. When we are...
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When we get a server, regardless of whether it is physical or virtual, Change Healthcare doesn’t...
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With Cardiology Hemo, the doctors have consumables they use on the patients or monitors that can be...
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I beat Change Healthcare up from a technology standpoint when it comes to troubleshooting and...
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As much as I rag on it, Change Healthcare’s system is up all the time, unless we touch it. It...
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I don’t think we are getting our money’s worth with Change Healthcare, but I don’t know how much it...
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Change Healthcare has gone corporate. Even though we have spent lots of money on their product, they...
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I don’t think I would purchase Change Healthcare again. They have been bought multiple times in two...
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The Change Healthcare product has got great features. It does some things well and some things not...
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Change Healthcare has been very proactive lately. They are monitoring things for us. A couple of...
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I have been working with Change Healthcare's service team for years, and I have a great relationship...
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Anytime we need anything, Change Healthcare nickel-and-dimes us on everything. That is the only...
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