Cardiology Hemo
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

Functionality and Upgrades

Cardiology Hemo does what it says it is supposed to do, and I would say it is at least as good or...

Mar 2023
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Manager

Functionality and Upgrades

For the most part, things are going pretty smoothly with the product; it works very well, and we are...

Mar 2023
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Manager

Functionality and Upgrades

We have some concerns about retention management in the product. It doesn't seem like there is an...

Mar 2023
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Manager

Interfacing and Integration

The product's integration works pretty well with our EMR, but setting up the integration at the...

Mar 2023
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Manager

Sales and Contracting

We have had a lot of issues with responsiveness on quotes from Change Healthcare.

Mar 2023
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Manager

Relationship

Cardiology Hemo needs some work. I know the vendor is in the process of revamping their hemo module....

Feb 2023
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Manager

Service and Support

The vendor sends a lot of alerts. We are notified about things proactively, and that is great.

Feb 2023
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Manager

Functionality and Upgrades

The product has limitations. The hemo module has inflexibility in documenting things. The windows...

Feb 2023
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Manager

Interfacing and Integration

We could use more integration. Some EMRs work seamlessly, but there are HL7 interfaces that have to...

Feb 2023
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Manager

Functionality and Upgrades

I like the fact that we are utilizing a single database. Because we are a hospital system, having a...

Feb 2023
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Manager

Implementation and Training

Every company can benefit from the vendor’s ongoing training, but compared to Change Healthcare’s...

Feb 2023
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Manager

Service and Support

From a support perspective, we are working with the vendor. From an executive perspective, we are...

Feb 2023
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Manager

Interfacing and Integration

We have an enterprise solution in place, and that makes certain aspects of our workflows hard to do....

Feb 2023
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Manager

Functionality and Upgrades

I have heard some of our physicians talking about how they have seen better solutions than...

Feb 2023
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Manager

Service and Support

I love that we have more than one support person for Cardiology Hemo because our support people...

Feb 2023
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Manager

Service and Support

We pay a lot of money for support from Change Healthcare, but when the system goes down, we do not...

Feb 2023
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Manager

Technology

Change Healthcare has made some enhancements for the next version of their product, but we have...

Feb 2023
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Manager

Functionality and Upgrades

The vendor is pretty good during upgrades. They do lots of calls and make sure everybody is on the...

Feb 2023
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Manager

Functionality and Upgrades

The vendor has a lot of issues with their local database on the workstations filling up drives...

Feb 2023
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Manager

Service and Support

Change Healthcare’s support team is incredible; I give them top marks. The support people answer my...

Jan 2023
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Manager

Functionality and Upgrades

Change Healthcare's system wasn't meeting our needs in a certain area, so we replaced it. We are not...

Jan 2023
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Manager

Functionality and Upgrades

On the hemo side, Change Healthcare is a little too rigid in their configurations and...

Jan 2023
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Manager

Service and Support

We don’t use Change Healthcare’s online support. I haven’t heard a lot of complaints. We had to have...

Jan 2023
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Manager

Other Observations & Comments

Cardiology Hemo is FDA qualified, and we can't use our own hardware for the product, but we are not...

Dec 2022
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VP/Other Executive

Relationship

There seems to be a lack of project management leadership and ownership at Change Healthcare. They...

Oct 2022
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Manager

Technology

Cardiology Hemo seems to be operating pretty well. The issues that we have are not really Change...

Oct 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We went with Cardiology Hemo because we already had Change Healthcare, and at the time, upgrading to...

Oct 2022
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Manager

Implementation and Training

We have had some rough spots here and there, but the staff seems to like the product. Typically,...

Oct 2022
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Manager

Implementation and Training

Change Healthcare isn’t quite sure how to support some of our issues because of the way the...

Oct 2022
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Manager

Functionality and Upgrades

There is an upgrade to the reporting systems that we have with Change Healthcare. Some of our issues...

Oct 2022
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Nurse

Technology

We have zero downtime using the system. A lot of people say that they have zero downtime, but that...

Sep 2022
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Nurse

Service and Support

Change Healthcare has excellent phone support. Within minutes of calling the support team, they are...

Sep 2022
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Nurse

ROI / Cost

Change Healthcare avoids charging for every little thing. We just have the regular maintenance fee,...

Sep 2022
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Nurse

Functionality and Upgrades

Our system administrator can make whatever templates they want. So, if we get a new procedure, I can...

Sep 2022
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Nurse

Relationship

Over the years, we have made suggestions, and Change Healthcare has been able to build things into...

Sep 2022
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Analyst/Coordinator

Service and Support

Change Healthcare has a regular support team, and then the Cardiology Hemo side has its own support...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

The vendor has improved their integration with another vendor we use, and I like it. It is now a...

Sep 2022
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Manager

Functionality and Upgrades

The product is difficult to manage on the back end.

Sep 2022
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Manager

Implementation and Training

The vendor's implementation services are pretty good. During our last security upgrade, the vendor...

Sep 2022
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Manager

Functionality and Upgrades

I like the system's structured reports. Our facility does a lot of paper-based reports, and the...

Sep 2022
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Manager

Functionality and Upgrades

Cardiology Hemo isn't the easiest software to use, but it also isn't the hardest to use. It is...

Sep 2022
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Manager

Implementation and Training

I attended the vendor's superuser training in the beginning, and at that time, Cardiology Hemo...

Sep 2022
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Manager

Future Outlook

I wouldn't go with Cardiology Hemo again. At the time that we made the decision, it made sense for...

Sep 2022
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Manager

Relationship

In the beginning, Change Healthcare's customer support was pretty good. We receive a lot of emails...

Sep 2022
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Manager

ROI / Cost

Change Healthcare doesn't avoid charging us for every little thing. We have had some instances where...

Sep 2022
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Manager

Service and Support

We have a few problems with Cardiology Hemo every once in a long while. The issues are usually...

Sep 2022
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Manager

Other Observations & Comments

We have Change Healthcare’s stickers slapped all over that we can reference to call the support...

Sep 2022
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Manager

Functionality and Upgrades

Cardiology Hemo is easy to navigate, especially for the user. The product is laid out pretty...

Sep 2022
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Manager

Relationship

If I need a new template for a report built in the system, I always get a billing statement from...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The only training that Change Healthcare offers is that they send us an email and tell us that we...

Aug 2022
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Analyst/Coordinator

Service and Support

Some of Change Healthcare's support people are good, but there are a lot of new ones that know less...

Aug 2022
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Physician

Functionality and Upgrades

For technicians, the solution is very specific and easy to use.

Aug 2022
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Manager

Service and Support

Our organization has had some difficulty with Change Healthcare’s online support. I can get through...

Aug 2022
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Manager

Relationship

Change Healthcare is always sending out notices about anything we need to be aware of regarding...

Aug 2022
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Manager

Implementation and Training

I have had good support from Change Healthcare. For the training, we had someone on-site who was...

Aug 2022
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Manager

Relationship

The implementation went very smoothly with Change Healthcare. They sent a team on-site who did a...

Aug 2022
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Manager

Functionality and Upgrades

Cardiology Hemo works great, and there is little downtime. The system does exactly what it is...

Aug 2022
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Manager

Functionality and Upgrades

When something goes wrong in the Change Healthcare software, it can be hard to get to some of the...

Aug 2022
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Manager

Service and Support

I have gotten a lot of help from most of the people I have called at Change Healthcare. However, we...

Aug 2022
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Manager

Functionality and Upgrades

I would tell other providers about the product’s user friendliness. Most of the product is pretty...

Aug 2022
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Manager

Implementation and Training

In terms of the product’s implementation, I haven't seen anything go over yet without at least a few...

Aug 2022
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Manager

Implementation and Training

I don't feel like there is ever enough training from Change Healthcare. We only had one instance of...

Aug 2022
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Manager

Functionality and Upgrades

We would like it if the ECG management tool was a little more flexible.

Aug 2022
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Manager

Technology

Our team likes Cardiology Hemo and finds it to be a good solution, and it works well with Cardiology...

Aug 2022
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Manager

Technology

Change Healthcare seems to stay up-to-date with upgrades, and it feels like the product is...

Aug 2022
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Director

Implementation and Training

With Change Healthcare, we are able to do online calls a month or two out from service, depending on...

Aug 2022
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Director

Relationship

I would recommend Change Healthcare. If they say something is going to happen and we do a training...

Aug 2022
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Director

Interfacing and Integration

We just did a big upgrade in which we eliminated a lot of the manual charting within the Change...

Aug 2022
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Director

Service and Support

The quality of ongoing phone support with Change Healthcare is spectacular. I have gotten to know...

Aug 2022
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Director

Relationship

We used to have an external sales representative from Change Healthcare. We now have an internal...

Aug 2022
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Manager

Implementation and Training

We had some challenges with our workstations, and I don’t know whether that was necessarily Change...

Jul 2022
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Manager

Functionality and Upgrades

Change Healthcare doesn’t put out a lot of enhancements, but I don’t think what gets put out for...

Jul 2022
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Manager

Relationship

Change Healthcare has knowledgeable installation folks. The structured reporting works well. I see...

Jul 2022
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Manager

Implementation and Training

Change Healthcare's initial training was fine. We haven't really needed any training with the...

Jun 2022
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Director

Other Observations & Comments

Any time we need help with something from Change Healthcare, I get a quote, and they want a purchase...

Jun 2022
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Director

Functionality and Upgrades

Upgrades have gotten progressively worse. The last one we did was hell. We were down for many hours...

Jun 2022
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Director

Service and Support

We have been wanting to get a real-time feed so that our procedure log data and vitals information...

Jun 2022
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Director

Functionality and Upgrades

Cardiology Hemo is rock solid when it is working, and it does what it does very reliably. We don't...

Jun 2022
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Director

Service and Support

When we call the help desk people, we can't get a person that is experienced enough to help us with...

Jun 2022
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Manager

Functionality and Upgrades

The product's workflow is actually pretty good. The product is relatively easy to use, and it has...

Jun 2022
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Manager

Relationship

The support team is pretty amazing. It is a small group of people, and they are all extremely...

Jun 2022
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Manager

Implementation and Training

I am not familiar with Change Healthcare having any real ongoing training. It would be great if they...

Jun 2022
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Manager

Relationship

It would be helpful if Change Healthcare could provide a road map and more forecasts to keep their...

Jun 2022
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Manager

Technology

The solution needs more features. It is fully client based. With a web browser, vendors can be more...

Jun 2022
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Analyst/Coordinator

Implementation and Training

In general, the support for the product is good, but with some upgrades and whatnot, we have gotten...

Jun 2022
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Analyst/Coordinator

Implementation and Training

The training we received for Cardiology Hemo was fairly good and intuitive. There is a lot of work...

Jun 2022
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Analyst/Coordinator

Service and Support

The vendor's support is great. The support people answer the phone right away and hop on the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I generally don't have any complaints about Change Healthcare other than proactivity issues. Change...

Jun 2022
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Manager

ROI / Cost

In the past, I said that Change Healthcare had nickel-and-dimed us, but they seem to be a bit better...

Jun 2022
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Manager

Relationship

We don't see executives from Change Healthcare unless they want to sell us something. The executives...

Jun 2022
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Manager

Functionality and Upgrades

When we were starting to look at hemo solutions, it was difficult to find a vendor that could manage...

Apr 2022
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Nurse

Functionality and Upgrades

If I had to do everything over again, I think that I would purchase the solution again. Cardiology...

Apr 2022
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Nurse

Interfacing and Integration

Cardiology Hemo doesn't really integrate with our other systems. I am not sure whether there are...

Apr 2022
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Nurse

Service and Support

I would like to give a shout-out to the vendor's support people who answer the phones. They are...

Apr 2022
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Analyst/Coordinator

ROI / Cost

Cardiology Hemo avoids charging for every little thing. We pay for annual support. Very rarely has...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Cardiology Hemo is quite stable and just works. We have hardly had any issues with the product. I...

Apr 2022
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Analyst/Coordinator

Relationship

Change Healthcare is great. I view them as a partner who helps me support the patient. I really work...

Apr 2022
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Analyst/Coordinator

Service and Support

When there was an issue with the system, the Change Healthcare team and the hemo team were right on...

Apr 2022
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Analyst/Coordinator

Implementation and Training

The training during the initial go-live was at-the-elbow support, and the training was very...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

The product has interconnectivity with our EMR on a limited basis, but the interconnectivity is...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

A lot of times, the cath lab users will get messages about the system disconnecting from essential...

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

In the last several years, we have had a lot of turnover. I guess we had a pandemic or something. A...

Apr 2022
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Analyst/Coordinator

ROI / Cost

The vendor will nickel-and-dime us if they can for basic functionality. Based on the initial cost of...

Apr 2022
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Analyst/Coordinator

Relationship

The vendor has not delivered on what they call their web-based client. When we think of a web-based...

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

There is not a lot of technology changing in the product's arena. The vendor can make the product...

Apr 2022
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Analyst/Coordinator

Future Outlook

I am optimistic that the next upgrade we complete will fix pain points and address a lot of the...

Apr 2022
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Analyst/Coordinator

Service and Support

A lot of my issues with the vendor have to do with reasonable time frames for getting support. I...

Apr 2022
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Manager

Service and Support

Change Healthcare's support staff members are absolutely first class. We couldn't ask for anything...

Mar 2022
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Manager

Implementation and Training

Change Healthcare's support team is much more skilled than their implementation team. After we went...

Mar 2022
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Manager

Relationship

The product is very stable, and it works very well. It is great. I have worked with different...

Mar 2022
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Manager

ROI / Cost

We once received a surprise invoice from the vendor that we questioned and fought with them about....

Mar 2022
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Manager

Implementation and Training

During our implementation, there were some things that we needed to do, but Change Healthcare's...

Mar 2022
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Manager

Other Observations & Comments

We haven't received training from the vendor in many years, but we also haven't asked for training....

Mar 2022
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