Cardiology Hemo
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Functionality and Upgrades
Cardiology Hemo does what it says it is supposed to do, and I would say it is at least as good or...
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Functionality and Upgrades
For the most part, things are going pretty smoothly with the product; it works very well, and we are...
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Functionality and Upgrades
We have some concerns about retention management in the product. It doesn't seem like there is an...
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Interfacing and Integration
The product's integration works pretty well with our EMR, but setting up the integration at the...
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Sales and Contracting
We have had a lot of issues with responsiveness on quotes from Change Healthcare.
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Relationship
Cardiology Hemo needs some work. I know the vendor is in the process of revamping their hemo module....
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Service and Support
The vendor sends a lot of alerts. We are notified about things proactively, and that is great.
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Functionality and Upgrades
The product has limitations. The hemo module has inflexibility in documenting things. The windows...
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Interfacing and Integration
We could use more integration. Some EMRs work seamlessly, but there are HL7 interfaces that have to...
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Functionality and Upgrades
I like the fact that we are utilizing a single database. Because we are a hospital system, having a...
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Implementation and Training
Every company can benefit from the vendor’s ongoing training, but compared to Change Healthcare’s...
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Service and Support
From a support perspective, we are working with the vendor. From an executive perspective, we are...
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Interfacing and Integration
We have an enterprise solution in place, and that makes certain aspects of our workflows hard to do....
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Functionality and Upgrades
I have heard some of our physicians talking about how they have seen better solutions than...
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Service and Support
I love that we have more than one support person for Cardiology Hemo because our support people...
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Service and Support
We pay a lot of money for support from Change Healthcare, but when the system goes down, we do not...
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Technology
Change Healthcare has made some enhancements for the next version of their product, but we have...
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Functionality and Upgrades
The vendor is pretty good during upgrades. They do lots of calls and make sure everybody is on the...
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Functionality and Upgrades
The vendor has a lot of issues with their local database on the workstations filling up drives...
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Service and Support
Change Healthcare’s support team is incredible; I give them top marks. The support people answer my...
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Functionality and Upgrades
Change Healthcare's system wasn't meeting our needs in a certain area, so we replaced it. We are not...
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Functionality and Upgrades
On the hemo side, Change Healthcare is a little too rigid in their configurations and...
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Service and Support
We don’t use Change Healthcare’s online support. I haven’t heard a lot of complaints. We had to have...
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Other Observations & Comments
Cardiology Hemo is FDA qualified, and we can't use our own hardware for the product, but we are not...
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Relationship
There seems to be a lack of project management leadership and ownership at Change Healthcare. They...
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Technology
Cardiology Hemo seems to be operating pretty well. The issues that we have are not really Change...
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Win/Loss - Why they were selected (by current clients)
We went with Cardiology Hemo because we already had Change Healthcare, and at the time, upgrading to...
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Implementation and Training
We have had some rough spots here and there, but the staff seems to like the product. Typically,...
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Implementation and Training
Change Healthcare isn’t quite sure how to support some of our issues because of the way the...
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Functionality and Upgrades
There is an upgrade to the reporting systems that we have with Change Healthcare. Some of our issues...
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Technology
We have zero downtime using the system. A lot of people say that they have zero downtime, but that...
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Service and Support
Change Healthcare has excellent phone support. Within minutes of calling the support team, they are...
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ROI / Cost
Change Healthcare avoids charging for every little thing. We just have the regular maintenance fee,...
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Functionality and Upgrades
Our system administrator can make whatever templates they want. So, if we get a new procedure, I can...
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Relationship
Over the years, we have made suggestions, and Change Healthcare has been able to build things into...
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Service and Support
Change Healthcare has a regular support team, and then the Cardiology Hemo side has its own support...
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Interfacing and Integration
The vendor has improved their integration with another vendor we use, and I like it. It is now a...
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Functionality and Upgrades
The product is difficult to manage on the back end.
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Implementation and Training
The vendor's implementation services are pretty good. During our last security upgrade, the vendor...
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Functionality and Upgrades
I like the system's structured reports. Our facility does a lot of paper-based reports, and the...
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Functionality and Upgrades
Cardiology Hemo isn't the easiest software to use, but it also isn't the hardest to use. It is...
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Implementation and Training
I attended the vendor's superuser training in the beginning, and at that time, Cardiology Hemo...
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Future Outlook
I wouldn't go with Cardiology Hemo again. At the time that we made the decision, it made sense for...
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Relationship
In the beginning, Change Healthcare's customer support was pretty good. We receive a lot of emails...
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ROI / Cost
Change Healthcare doesn't avoid charging us for every little thing. We have had some instances where...
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Service and Support
We have a few problems with Cardiology Hemo every once in a long while. The issues are usually...
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Other Observations & Comments
We have Change Healthcare’s stickers slapped all over that we can reference to call the support...
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Functionality and Upgrades
Cardiology Hemo is easy to navigate, especially for the user. The product is laid out pretty...
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Relationship
If I need a new template for a report built in the system, I always get a billing statement from...
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Implementation and Training
The only training that Change Healthcare offers is that they send us an email and tell us that we...
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Service and Support
Some of Change Healthcare's support people are good, but there are a lot of new ones that know less...
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Functionality and Upgrades
For technicians, the solution is very specific and easy to use.
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Service and Support
Our organization has had some difficulty with Change Healthcare’s online support. I can get through...
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Relationship
Change Healthcare is always sending out notices about anything we need to be aware of regarding...
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Implementation and Training
I have had good support from Change Healthcare. For the training, we had someone on-site who was...
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Relationship
The implementation went very smoothly with Change Healthcare. They sent a team on-site who did a...
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Functionality and Upgrades
Cardiology Hemo works great, and there is little downtime. The system does exactly what it is...
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Functionality and Upgrades
When something goes wrong in the Change Healthcare software, it can be hard to get to some of the...
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Service and Support
I have gotten a lot of help from most of the people I have called at Change Healthcare. However, we...
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Functionality and Upgrades
I would tell other providers about the product’s user friendliness. Most of the product is pretty...
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Implementation and Training
In terms of the product’s implementation, I haven't seen anything go over yet without at least a few...
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Implementation and Training
I don't feel like there is ever enough training from Change Healthcare. We only had one instance of...
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Functionality and Upgrades
We would like it if the ECG management tool was a little more flexible.
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Technology
Our team likes Cardiology Hemo and finds it to be a good solution, and it works well with Cardiology...
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Technology
Change Healthcare seems to stay up-to-date with upgrades, and it feels like the product is...
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Implementation and Training
With Change Healthcare, we are able to do online calls a month or two out from service, depending on...
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Relationship
I would recommend Change Healthcare. If they say something is going to happen and we do a training...
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Interfacing and Integration
We just did a big upgrade in which we eliminated a lot of the manual charting within the Change...
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Service and Support
The quality of ongoing phone support with Change Healthcare is spectacular. I have gotten to know...
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Relationship
We used to have an external sales representative from Change Healthcare. We now have an internal...
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Implementation and Training
We had some challenges with our workstations, and I don’t know whether that was necessarily Change...
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Functionality and Upgrades
Change Healthcare doesn’t put out a lot of enhancements, but I don’t think what gets put out for...
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Relationship
Change Healthcare has knowledgeable installation folks. The structured reporting works well. I see...
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Implementation and Training
Change Healthcare's initial training was fine. We haven't really needed any training with the...
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Other Observations & Comments
Any time we need help with something from Change Healthcare, I get a quote, and they want a purchase...
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Functionality and Upgrades
Upgrades have gotten progressively worse. The last one we did was hell. We were down for many hours...
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Service and Support
We have been wanting to get a real-time feed so that our procedure log data and vitals information...
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Functionality and Upgrades
Cardiology Hemo is rock solid when it is working, and it does what it does very reliably. We don't...
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Service and Support
When we call the help desk people, we can't get a person that is experienced enough to help us with...
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Functionality and Upgrades
The product's workflow is actually pretty good. The product is relatively easy to use, and it has...
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Relationship
The support team is pretty amazing. It is a small group of people, and they are all extremely...
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Implementation and Training
I am not familiar with Change Healthcare having any real ongoing training. It would be great if they...
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Relationship
It would be helpful if Change Healthcare could provide a road map and more forecasts to keep their...
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Technology
The solution needs more features. It is fully client based. With a web browser, vendors can be more...
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Implementation and Training
In general, the support for the product is good, but with some upgrades and whatnot, we have gotten...
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Implementation and Training
The training we received for Cardiology Hemo was fairly good and intuitive. There is a lot of work...
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Service and Support
The vendor's support is great. The support people answer the phone right away and hop on the...
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Functionality and Upgrades
I generally don't have any complaints about Change Healthcare other than proactivity issues. Change...
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ROI / Cost
In the past, I said that Change Healthcare had nickel-and-dimed us, but they seem to be a bit better...
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Relationship
We don't see executives from Change Healthcare unless they want to sell us something. The executives...
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Functionality and Upgrades
When we were starting to look at hemo solutions, it was difficult to find a vendor that could manage...
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Functionality and Upgrades
If I had to do everything over again, I think that I would purchase the solution again. Cardiology...
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Interfacing and Integration
Cardiology Hemo doesn't really integrate with our other systems. I am not sure whether there are...
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Service and Support
I would like to give a shout-out to the vendor's support people who answer the phones. They are...
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ROI / Cost
Cardiology Hemo avoids charging for every little thing. We pay for annual support. Very rarely has...
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Functionality and Upgrades
Cardiology Hemo is quite stable and just works. We have hardly had any issues with the product. I...
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Relationship
Change Healthcare is great. I view them as a partner who helps me support the patient. I really work...
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Service and Support
When there was an issue with the system, the Change Healthcare team and the hemo team were right on...
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Implementation and Training
The training during the initial go-live was at-the-elbow support, and the training was very...
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Interfacing and Integration
The product has interconnectivity with our EMR on a limited basis, but the interconnectivity is...
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Functionality and Upgrades
A lot of times, the cath lab users will get messages about the system disconnecting from essential...
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Other Observations & Comments
In the last several years, we have had a lot of turnover. I guess we had a pandemic or something. A...
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ROI / Cost
The vendor will nickel-and-dime us if they can for basic functionality. Based on the initial cost of...
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Relationship
The vendor has not delivered on what they call their web-based client. When we think of a web-based...
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Other Observations & Comments
There is not a lot of technology changing in the product's arena. The vendor can make the product...
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Future Outlook
I am optimistic that the next upgrade we complete will fix pain points and address a lot of the...
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Service and Support
A lot of my issues with the vendor have to do with reasonable time frames for getting support. I...
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Service and Support
Change Healthcare's support staff members are absolutely first class. We couldn't ask for anything...
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Implementation and Training
Change Healthcare's support team is much more skilled than their implementation team. After we went...
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Relationship
The product is very stable, and it works very well. It is great. I have worked with different...
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ROI / Cost
We once received a surprise invoice from the vendor that we questioned and fought with them about....
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Implementation and Training
During our implementation, there were some things that we needed to do, but Change Healthcare's...
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Other Observations & Comments
We haven't received training from the vendor in many years, but we also haven't asked for training....
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