Cardiology Hemo Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship
We are currently working with the company on a beta project with excellent outcomes thus far.
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Loyalty
I am glad that for Cardiology Hemo, Change Healthcare is moving toward the web version. We want to...
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Loyalty, Product
We have very little need to integrate Cardiology Hemo because it is an ancillary system, so as long...
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Product
If someone is used to Cardiology Hemo, the ease of use is fine. But if someone is not used to it,...
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Loyalty
The product may be part of our long-term plans. When we do an RFP in the next few years, we will...
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Value
The vendor charges for every upgrade, and they charge a large amount of money. The charges aren’t...
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Operations
The training has been very adequate from Change Healthcare. Cardiology Hemo is a solid product.
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Loyalty, Value
We don't have any plans to leave Change Healthcare in the next little while, but that decision is...
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Culture, Product
Cardiology Hemo works exactly as promoted. I haven't had any issues per se. There were one or two...
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Relationship
When I have called the customer support team with hemo problems, especially emergency hemo problems,...
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Relationship, Product
We have done a lot of integration with the product. Change Healthcare has partnered with different...
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Loyalty
There is an upgrade with some new functionality coming to Cardiology Hemo, and I look forward to...
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Relationship
I enjoy working with the application, and the vendor seems to meet the needs of our organization....
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Relationship
The support we get for the product is great. If we have a patient on the table, staff can call the...
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Relationship
From an IT perspective, the support team can be difficult to get through to sometimes. It takes a...
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Operations, Product
Change Healthcare's solution is not the number-one solution for the hemo space. It works for us here...
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Loyalty, Relationship
There is little to no on-site support from Change Healthcare, so I expect their remote support to be...
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Value
We pay a premium up front to Change Healthcare, so I expect them not to nickel-and-dime us after that....
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Product
The only reason I would give the system a relatively low rating is that it doesn't support some of...
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Operations, Product
Our Change Healthcare product is intuitive. Once users know the basics, it is easy to find their way...
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Loyalty, Product
We are still working on older patient modules within Cardiology Hemo. The technology has been around...
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Relationship, Product
The Cardiology Hemo stations work as expected. They are quick when we need them on the fly.
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Value
In general, the upgrade was very pricey. I don't know that we got a lot of bang for our buck, but...
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Product
I don't think I would recommend the solution to someone as large as we are, but it is a fine product...
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Product
The end users are able to use the application, but we get a fairly regular number of calls from...
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Loyalty, Product, Value
If I had a chance to pick a cardiology hemo product again, I would definitely investigate some other...
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Loyalty, Product
Change Healthcare has a five-year plan to do a zero-footprint viewer and more modern HTML5 where...
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Loyalty, Product
The current application is getting better at working with third-party VNAs. But Change Healthcare's...
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Culture, Value
With every step we have done where we have promised to meet volume requirements, numbers of...
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Relationship
Change Healthcare is not bad at being proactive. They have a pretty good system that gives alerts,...
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Loyalty, Relationship
The vendor has brain drain going on with their support team. I can't get ahold of someone that is...
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Product
Once we stood up Cardiology Hemo and did a hardware refresh, it worked. Like with any system, we had...
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Operations, Product
Cardiology Hemo’s overall quality is low because our most recent upgrade was a nightmare. The...
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Relationship
Change Healthcare’s typical way of supporting us is that we have to put in a ticket first, and if we...
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Relationship
I have a person at Change Healthcare to whom I can escalate project-related things. If something is...
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Product
If someone is going to use Cardiology Hemo, I would tell them that a big part of the system is its...
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Loyalty
Cardiology Hemo isn’t part of our long-term plans, and we will decide soon on its replacement. Our...
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Operations
We had major issues when we went live with the product, and the on-site people from Change...
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Relationship
We are working on productivity with Change Healthcare. We have gotten recurring calls set up with...
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Product
Cardiology Hemo does what it says it is supposed to do, and I would say it is at least as good or...
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Product
For the most part, things are going pretty smoothly with the product; it works very well, and we are...
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Product
We have some concerns about retention management in the product. It doesn't seem like there is an...
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Operations, Product
The product's integration works pretty well with our EMR, but setting up the integration at the...
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Culture, Relationship
We have had a lot of issues with responsiveness on quotes from Change Healthcare.
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Loyalty, Relationship
Cardiology Hemo needs some work. I know the vendor is in the process of revamping their hemo module....
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Relationship
The vendor sends a lot of alerts. We are notified about things proactively, and that is great.
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Product
The product has limitations. The hemo module has inflexibility in documenting things. The windows...
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Product
We could use more integration. Some EMRs work seamlessly, but there are HL7 interfaces that have to...
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Product, Value
I like the fact that we are utilizing a single database. Because we are a hospital system, having a...
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Operations
Every company can benefit from the vendor’s ongoing training, but compared to Change Healthcare’s...
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Relationship
From a support perspective, we are working with the vendor. From an executive perspective, we are...
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Product, Value
We have an enterprise solution in place, and that makes certain aspects of our workflows hard to do....
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Product
I have heard some of our physicians talking about how they have seen better solutions than...
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Relationship
I love that we have more than one support person for Cardiology Hemo because our support people...
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Relationship, Value
We pay a lot of money for support from Change Healthcare, but when the system goes down, we do not...
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Relationship, Product
Change Healthcare has made some enhancements for the next version of their product, but we have...
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Operations
The vendor is pretty good during upgrades. They do lots of calls and make sure everybody is on the...
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Relationship, Product
The vendor has a lot of issues with their local database on the workstations filling up drives...
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Value
The vendor charged us for an upgrade that didn’t pan out. I thought that was a little ridiculous.
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Relationship
Change Healthcare’s support team is incredible; I give them top marks. The support people answer my...
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Loyalty
Change Healthcare's system wasn't meeting our needs in a certain area, so we replaced it. We are not...
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Value
On the hemo side, Change Healthcare is a little too rigid in their configurations and...
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Relationship
We don’t use Change Healthcare’s online support. I haven’t heard a lot of complaints. We had to have...
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