Cardiology Hemo
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Nurse

Technology

We have zero downtime using the system. A lot of people say that they have zero downtime, but that...

Sep 2022
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Nurse

Service and Support

Change Healthcare has excellent phone support. Within minutes of calling the support team, they are...

Sep 2022
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Nurse

ROI / Cost (care and feeding)

Change Healthcare avoids charging for every little thing. We just have the regular maintenance fee,...

Sep 2022
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Nurse

Functionality and Upgrades

Our system administrator can make whatever templates they want. So, if we get a new procedure, I can...

Sep 2022
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Nurse

Relationship

Over the years, we have made suggestions, and Change Healthcare has been able to build things into...

Sep 2022
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Analyst/Coordinator

Service and Support

Change Healthcare has a regular support team, and then the Cardiology Hemo side has its own support...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

The vendor has improved their integration with another vendor we use, and I like it. It is now a...

Sep 2022
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Manager

Functionality and Upgrades

The product is difficult to manage on the back end.

Sep 2022
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Manager

Implementation and Training

The vendor's implementation services are pretty good. During our last security upgrade, the vendor...

Sep 2022
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Manager

Functionality and Upgrades

I like the system's structured reports. Our facility does a lot of paper-based reports, and the...

Sep 2022
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Manager

Functionality and Upgrades

Cardiology Hemo isn't the easiest software to use, but it also isn't the hardest to use. It is...

Sep 2022
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Manager

Implementation and Training

I attended the vendor's superuser training in the beginning, and at that time, Cardiology Hemo...

Sep 2022
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Manager

Future Outlook

I wouldn't go with Cardiology Hemo again. At the time that we made the decision, it made sense for...

Sep 2022
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Manager

Relationship

In the beginning, Change Healthcare's customer support was pretty good. We receive a lot of emails...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Change Healthcare doesn't avoid charging us for every little thing. We have had some instances where...

Sep 2022
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Manager

Service and Support

We have a few problems with Cardiology Hemo every once in a long while. The issues are usually...

Sep 2022
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Manager

Other Observations & Comments

We have Change Healthcare’s stickers slapped all over that we can reference to call the support...

Sep 2022
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Manager

Functionality and Upgrades

Cardiology Hemo is easy to navigate, especially for the user. The product is laid out pretty...

Sep 2022
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Manager

Relationship

If I need a new template for a report built in the system, I always get a billing statement from...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The only training that Change Healthcare offers is that they send us an email and tell us that we...

Aug 2022
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Analyst/Coordinator

Service and Support

Some of Change Healthcare's support people are good, but there are a lot of new ones that know less...

Aug 2022
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Physician

Functionality and Upgrades

For technicians, the solution is very specific and easy to use.

Aug 2022
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Manager

Service and Support

Our organization has had some difficulty with Change Healthcare’s online support. I can get through...

Aug 2022
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Manager

Relationship

Change Healthcare is always sending out notices about anything we need to be aware of regarding...

Aug 2022
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Manager

Implementation and Training

I have had good support from Change Healthcare. For the training, we had someone on-site who was...

Aug 2022
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Manager

Relationship

The implementation went very smoothly with Change Healthcare. They sent a team on-site who did a...

Aug 2022
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Manager

Functionality and Upgrades

Cardiology Hemo works great, and there is little downtime. The system does exactly what it is...

Aug 2022
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Manager

Functionality and Upgrades

When something goes wrong in the Change Healthcare software, it can be hard to get to some of the...

Aug 2022
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Manager

Service and Support

I have gotten a lot of help from most of the people I have called at Change Healthcare. However, we...

Aug 2022
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Manager

Functionality and Upgrades

I would tell other providers about the product’s user friendliness. Most of the product is pretty...

Aug 2022
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Manager

Implementation and Training

In terms of the product’s implementation, I haven't seen anything go over yet without at least a few...

Aug 2022
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Manager

Implementation and Training

I don't feel like there is ever enough training from Change Healthcare. We only had one instance of...

Aug 2022
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Manager

Functionality and Upgrades

We would like it if the ECG management tool was a little more flexible.

Aug 2022
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Manager

Technology

Our team likes Cardiology Hemo and finds it to be a good solution, and it works well with Cardiology...

Aug 2022
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Manager

Technology

Change Healthcare seems to stay up-to-date with upgrades, and it feels like the product is...

Aug 2022
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Director

Implementation and Training

With Change Healthcare, we are able to do online calls a month or two out from service, depending on...

Aug 2022
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Director

Relationship

I would recommend Change Healthcare. If they say something is going to happen and we do a training...

Aug 2022
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Director

Interfacing and Integration

We just did a big upgrade in which we eliminated a lot of the manual charting within the Change...

Aug 2022
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Director

Service and Support

The quality of ongoing phone support with Change Healthcare is spectacular. I have gotten to know...

Aug 2022
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Director

Relationship

We used to have an external sales representative from Change Healthcare. We now have an internal...

Aug 2022
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Manager

Implementation and Training

We had some challenges with our workstations, and I don’t know whether that was necessarily Change...

Jul 2022
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Manager

Functionality and Upgrades

Change Healthcare doesn’t put out a lot of enhancements, but I don’t think what gets put out for...

Jul 2022
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Manager

Relationship

Change Healthcare has knowledgeable installation folks. The structured reporting works well. I see...

Jul 2022
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Manager

Implementation and Training

Change Healthcare's initial training was fine. We haven't really needed any training with the...

Jun 2022
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Director

Other Observations & Comments

Any time we need help with something from Change Healthcare, I get a quote, and they want a purchase...

Jun 2022
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Director

Functionality and Upgrades

Upgrades have gotten progressively worse. The last one we did was hell. We were down for many hours...

Jun 2022
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Director

Service and Support

We have been wanting to get a real-time feed so that our procedure log data and vitals information...

Jun 2022
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Director

Functionality and Upgrades

Cardiology Hemo is rock solid when it is working, and it does what it does very reliably. We don't...

Jun 2022
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Director

Service and Support

When we call the help desk people, we can't get a person that is experienced enough to help us with...

Jun 2022
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Manager

Functionality and Upgrades

The product's workflow is actually pretty good. The product is relatively easy to use, and it has...

Jun 2022
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Manager

Relationship

The support team is pretty amazing. It is a small group of people, and they are all extremely...

Jun 2022
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Manager

Implementation and Training

I am not familiar with Change Healthcare having any real ongoing training. It would be great if they...

Jun 2022
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Manager

Relationship

It would be helpful if Change Healthcare could provide a road map and more forecasts to keep their...

Jun 2022
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Manager

Technology

The solution needs more features. It is fully client based. With a web browser, vendors can be more...

Jun 2022
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Analyst/Coordinator

Implementation and Training

In general, the support for the product is good, but with some upgrades and whatnot, we have gotten...

Jun 2022
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Analyst/Coordinator

Implementation and Training

The training we received for Cardiology Hemo was fairly good and intuitive. There is a lot of work...

Jun 2022
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Analyst/Coordinator

Service and Support

The vendor's support is great. The support people answer the phone right away and hop on the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I generally don't have any complaints about Change Healthcare other than proactivity issues. Change...

Jun 2022
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Manager

ROI / Cost (care and feeding)

In the past, I said that Change Healthcare had nickel-and-dimed us, but they seem to be a bit better...

Jun 2022
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Manager

Relationship

We don't see executives from Change Healthcare unless they want to sell us something. The executives...

Jun 2022
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Manager

Functionality and Upgrades

When we were starting to look at hemo solutions, it was difficult to find a vendor that could manage...

Apr 2022
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Nurse

Functionality and Upgrades

If I had to do everything over again, I think that I would purchase the solution again. Cardiology...

Apr 2022
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Nurse

Interfacing and Integration

Cardiology Hemo doesn't really integrate with our other systems. I am not sure whether there are...

Apr 2022
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Nurse

Service and Support

I would like to give a shout-out to the vendor's support people who answer the phones. They are...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Cardiology Hemo avoids charging for every little thing. We pay for annual support. Very rarely has...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Cardiology Hemo is quite stable and just works. We have hardly had any issues with the product. I...

Apr 2022
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Analyst/Coordinator

Relationship

Change Healthcare is great. I view them as a partner who helps me support the patient. I really work...

Apr 2022
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Analyst/Coordinator

Service and Support

When there was an issue with the system, the Change Healthcare team and the hemo team were right on...

Apr 2022
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Analyst/Coordinator

Implementation and Training

The training during the initial go-live was at-the-elbow support, and the training was very...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

The product has interconnectivity with our EMR on a limited basis, but the interconnectivity is...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

A lot of times, the cath lab users will get messages about the system disconnecting from essential...

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

In the last several years, we have had a lot of turnover. I guess we had a pandemic or something. A...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor will nickel-and-dime us if they can for basic functionality. Based on the initial cost of...

Apr 2022
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Analyst/Coordinator

Relationship

The vendor has not delivered on what they call their web-based client. When we think of a web-based...

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

There is not a lot of technology changing in the product's arena. The vendor can make the product...

Apr 2022
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Analyst/Coordinator

Future Outlook

I am optimistic that the next upgrade we complete will fix pain points and address a lot of the...

Apr 2022
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Analyst/Coordinator

Service and Support

A lot of my issues with the vendor have to do with reasonable time frames for getting support. I...

Apr 2022
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Manager

Service and Support

Change Healthcare's support staff members are absolutely first class. We couldn't ask for anything...

Mar 2022
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Manager

Implementation and Training

Change Healthcare's support team is much more skilled than their implementation team. After we went...

Mar 2022
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Manager

Relationship

The product is very stable, and it works very well. It is great. I have worked with different...

Mar 2022
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Manager

ROI / Cost (care and feeding)

We once received a surprise invoice from the vendor that we questioned and fought with them about....

Mar 2022
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Manager

Implementation and Training

During our implementation, there were some things that we needed to do, but Change Healthcare's...

Mar 2022
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Manager

Other Observations & Comments

We haven't received training from the vendor in many years, but we also haven't asked for training....

Mar 2022
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Director

Functionality and Upgrades

Cardiology Hemo is user friendly. We don't have to write code to make comments or add a product. The...

Feb 2022
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Director

ROI / Cost (care and feeding)

Sometimes we feel that we get nickel-and-dimed by Change Healthcare. Altogether, we feel like we are...

Feb 2022
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Manager

Implementation and Training

The project manager we had from Change Healthcare was excellent. We had so many issues with upgrades...

Feb 2022
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Manager

Technology

We bought the application because it is a stable platform, and it generally is rock solid. It...

Feb 2022
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Manager

Service and Support

Recently, the vendor has been providing more flexibility with the web reporting and just evolving...

Feb 2022
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Manager

Technology

The vendor dubbed themselves for a while as a vascular group, but they don’t provide some of the...

Feb 2022
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Manager

Functionality and Upgrades

We recently went through an upgrade that was less than stellar, and the vendor learned their lesson....

Feb 2022
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Manager

Functionality and Upgrades

We have some issues with refreshing some of the Cardiology Hemo hardware. I would like to see a...

Jan 2022
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Manager

Functionality and Upgrades

Cardiology Hemo is really lacking in functionality for structural heart treatment due to the way the...

Jan 2022
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Manager

Service and Support

The vendor’s support people are very kind when we call in, but a lot of times they aren't able to...

Jan 2022
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Manager

Functionality and Upgrades

Our prior upgrade was all-around terrible. All our physicians lost their remote access. The reason...

Jan 2022
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Manager

Technology

The vendor’s trainers left after their time was up, and we were having a whole host of issues before...

Jan 2022
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Manager

Future Outlook

We are expecting to take an upgrade soon, but I don't know whether the upgrade will magically fix my...

Jan 2022
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Manager

Relationship

We now have a field service engineer who is much more attentive, and they have done a great job....

Jan 2022
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Manager

Functionality and Upgrades

We are in a big hoo-ha with Change Healthcare over our upgrades. The vendor wants us to upgrade to...

Jan 2022
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Manager

Functionality and Upgrades

There is one issue that our cardiologists want to be resolved. When they start a diagnostic case and...

Jan 2022
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Manager

Other Observations & Comments

We could write a whole book on structured reporting and on getting cardiologists to click the...

Jan 2022
||
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Manager

Other Observations & Comments

Change Healthcare is following through with identified workflow issues that need to be developed,...

Jan 2022
||
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Manager

Functionality and Upgrades

Change Healthcare is making a move to a more web-based architecture, so they spend a lot of time and...

Jan 2022
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Manager

Relationship

With enough nagging, Change Healthcare keeps all their promises. Left to their own devices, Change...

Jan 2022
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Manager

ROI / Cost (care and feeding)

I feel like Change Healthcare should own the cost for the new web version. I don't know why we are...

Jan 2022
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Manager

Relationship

For the most part, the vendor has kept their promises. A few hiccups happen here and there, but...

Nov 2021
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Manager

ROI / Cost (care and feeding)

The world that we are moving into when we upgrade the product could have more nickel-and-diming....

Nov 2021
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Manager

Service and Support

Change Healthcare does a good job of supporting us in our integration goals. There are a lot of...

Nov 2021
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Manager

Functionality and Upgrades

We are running an older version of Cardiology Hemo. We are upgrading in the future, and we are...

Nov 2021
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Manager

Other Observations & Comments

There ended up being a mix-up on both our part and Change Healthcare's part one time when we...

Nov 2021
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Manager

Win/Loss - Why they were selected (by current clients)

We are definitely not planning on switching away from Change Healthcare. Other partners of ours...

Nov 2021
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Manager

Functionality and Upgrades

The ease of use for end users is a mixed bag. We have some users that really love the system and...

Nov 2021
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Manager

Implementation and Training

I really enjoy working with the implementation teams. Typically, the implementations go really well....

Nov 2021
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Manager

Relationship

Our contact for implementations has been fantastic to work with and is incredibly sharp, good at...

Nov 2021
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