Cardiology Solutions
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Functionality and Upgrades

I would tell other providers that Change Healthcare’s intuitive applications and upgrade teams are...

Dec 2022
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VP/Other Executive

Relationship

Change Healthcare's executive team doesn’t represent themselves as put together. They are casual...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

While Change Healthcare wants to provide a SaaS solution, it is very difficult to provide that...

Oct 2022
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VP/Other Executive

Future Outlook

If Change Healthcare can pull off what they say they are going to do on their road map, then their...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Change Healthcare's pricing has been really high. The product has become very expensive to maintain...

Oct 2022
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Manager

Functionality and Upgrades

When the product does work, everything works. There are some kinks in the product that we are trying...

Oct 2022
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Manager

Service and Support

The application works very well, and it is easy to get a hold of the customer service team. I feel...

Sep 2022
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Manager

Functionality and Upgrades

I would like to see more flexibility within Change Healthcare’s application to allow the users to...

Sep 2022
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Physician

Relationship

We don't interact with Change Healthcare's people very much anymore. We interacted with them when we...

Aug 2022
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Physician

Other Observations & Comments

If we had the option of buying Change Healthcare’s system again, we would have to do an in-depth...

Aug 2022
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Physician

Functionality and Upgrades

The optimization of Change Healthcare's system has been slow and disappointing.

Aug 2022
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Analyst/Coordinator

Service and Support

We don’t get the quality of service or support we want when we call the service team. That is not...

Aug 2022
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Analyst/Coordinator

Relationship

If an issue is not within the vendor's immediate area of expertise, they are slow in getting a...

Aug 2022
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Manager

Interfacing and Integration

The product is great, but we are still struggling with some of the integration parts.

Aug 2022
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Manager

Functionality and Upgrades

When we upgraded the system, some of the features that we had used pretty heavily weren’t in the new...

Aug 2022
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Manager

Implementation and Training

We ended up cycling through a lot of project engineers while implementing an upgrade. Getting...

Aug 2022
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Director

Functionality and Upgrades

I like Cardiology Solutions because the reports that come from our cardiologists are great.

Aug 2022
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Director

Service and Support

The support from Change Healthcare has not been amazing. Anytime we need support, it seems like...

Aug 2022
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Manager

ROI / Cost (care and feeding)

I would buy Change Healthcare's solution again because it has worked well for us. Additionally, the...

Aug 2022
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Manager

Functionality and Upgrades

We were extremely satisfied with the last upgrade we had with Change Healthcare. The whole process...

Aug 2022
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Manager

Implementation and Training

Any training we have had with Change Healthcare has been virtual training, which is challenging in...

Aug 2022
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Manager

Lessons Learned

Our biggest challenge is that our security team is very aggressive, and what they want is more than...

Aug 2022
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Manager

Other Observations & Comments

Our organization does not allow active monitoring within the system. Change Healthcare is only...

Aug 2022
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Manager

Service and Support

Change Healthcare's technicians and telephone support people are exceptional. They are able to...

Aug 2022
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Manager

Technology

Change Healthcare's system is dependable. Most of the damage that causes issues for us is physical...

Aug 2022
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Manager

Interfacing and Integration

We use Change Healthcare’s system as our cardiology PACS and for structured reporting for echo,...

Aug 2022
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Manager

Technology

Change Healthcare's system is pretty stable, and for the most part, we don't have many incidents of...

Aug 2022
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Manager

Future Outlook

The support team is really good as long as we get to the right person. If we don't get to the right...

Aug 2022
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Manager

Functionality and Upgrades

We use Change Healthcare's system with another vendor's VNA because Change Healthcare does not...

Aug 2022
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Manager

Implementation and Training

From a cardiology standpoint, I can’t think of anything Change Healthcare does exceedingly well...

Jul 2022
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Manager

Service and Support

We have had challenges getting support from Change Healthcare. When we call in, we get a live person...

Jul 2022
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Manager

Functionality and Upgrades

Change Healthcare is lacking in cardiology software from an innovation standpoint. We have had to do...

Jul 2022
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Manager

Technology

I don't have anything against Change Healthcare. I just don't think they have kept up with...

Jun 2022
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Manager

Service and Support

If we can get through on the phone and talk to a person at Change Healthcare, the support is usually...

Jun 2022
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Manager

Functionality and Upgrades

We had a really bad experience with our last upgrade. The project team didn't tell us about bugs...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I experience better support from the Cardiology Solutions people within Change Healthcare. I believe...

Jun 2022
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Manager

Functionality and Upgrades

Cardiology Solutions is pretty spot on. It is a little cumbersome. There is a learning curve when it...

Jun 2022
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Manager

Service and Support

Change Healthcare's support people are pretty darn good.

Jun 2022
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Manager

Interfacing and Integration

The vendor could improve the system by simplifying some of their consoles. Change Healthcare should...

Jun 2022
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Manager

Functionality and Upgrades

The vendor's web product is very nice. Change Healthcare has made really good improvements to it,...

Jun 2022
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Manager

Service and Support

The vendor's support people used to be amazing. They were the golden standard. But lately, Change...

Jun 2022
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Analyst/Coordinator

Service and Support

Change Healthcare has been great about supporting this product and getting back to us right away.

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like to see more backward compatibility with Cardiology Solutions. If we decide to...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Most of our wish list items are fixed in the newer versions of the product. If we have an issue, we...

Jun 2022
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Manager

Functionality and Upgrades

When Change Healthcare puts out an upgrade, it is very well tested. It is rare that we have any...

Jun 2022
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Manager

Service and Support

It takes longer for the vendor to address tech support tickets than it used to. They used to answer...

Jun 2022
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Analyst/Coordinator

Implementation and Training

The Change Healthcare systems are very good and very capable of structured reporting. The vascular...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We sometimes have problems with the vendor’s fax server or fax system that we utilize. We did not...

Apr 2022
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Analyst/Coordinator

Service and Support

The vendor’s support staff is really good to work with. After we get more knowledge on how to make...

Apr 2022
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Analyst/Coordinator

Relationship

The vendor is proactive because they monitor things really well and reach out to me if they need to...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We are still on Internet Explorer, and Internet Explorer is going to be obsolete soon, so we are...

Apr 2022
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Manager

Functionality and Upgrades

There were some enhanced features we got when we went to a newer version, and we are still getting...

Apr 2022
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Manager

Functionality and Upgrades

We still have some measurements that we are trying to work through for the structured reporting for...

Apr 2022
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Manager

Service and Support

I love Change Healthcare's support. The support people are extremely knowledgeable, including even...

Apr 2022
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Manager

Functionality and Upgrades

Change Healthcare does a good job of handling new things as new technologies come up. They also do a...

Apr 2022
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Manager

Functionality and Upgrades

Cardiology Solutions is excellent. It is easy to use, our doctors like it, and its reports look...

Apr 2022
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Manager

Functionality and Upgrades

I like that the solution is web based and vendor agnostic, so we can apply the software to any of...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Change Healthcare charges us for every little thing. We need one of our areas to be updated soon. We...

Apr 2022
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Manager

Service and Support

I am not sure who our Change Healthcare sales representative is right now. The vendor used to deal...

Apr 2022
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Manager

Implementation and Training

Change Healthcare doesn't provide much training after their initial training. Even if we go to their...

Apr 2022
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Manager

Functionality and Upgrades

Based on what we have purchased, the solution does everything that we need it to do. At this point,...

Apr 2022
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Manager

Service and Support

Change Healthcare's support people are pretty good about following up with us, even in emails. There...

Apr 2022
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Manager

Service and Support

A positive about Cardiology Solutions is the support. I don't know that I have ever gone to...

Apr 2022
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Manager

Functionality and Upgrades

The product is not quite as user friendly as the radiology product when it comes to image management...

Apr 2022
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Analyst/Coordinator

Service and Support

Change Healthcare's support team is quite good and is very responsive when we call. I never have any...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Our end users can figure out how to use the system. The user interface and workflows make sense to...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The built-in reporting tools are a bit dated. The tools would probably be really slick in the '90s,...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

The product could be better for our specialty, and the product often doesn’t support the number of...

Apr 2022
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Manager

Functionality and Upgrades

One thing that really frustrates me with Cardiology Solutions is that when some of our cardiologists...

Apr 2022
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Manager

Functionality and Upgrades

Cardiology Solutions is super user friendly. I haven’t seen anything that the system does wrong. I...

Apr 2022
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Manager

Functionality and Upgrades

As an administrator, I like that most things can change on a server level and that I am able to go...

Apr 2022
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Manager

Functionality and Upgrades

Once the product is built, it is fine. However, if we need to make any large changes to the report,...

Apr 2022
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Manager

Functionality and Upgrades

Change Healthcare is one of the best vendors out there. From a user functionality perspective, their...

Apr 2022
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Manager

Functionality and Upgrades

Change Healthcare's biggest advantage is their single-database architecture. That makes everything a...

Apr 2022
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Manager

Implementation and Training

Cardiology Solutions is a great system, but support is where I think that Change Healthcare is...

Mar 2022
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Manager

Service and Support

Only about half of Change Healthcare’s regular support team members are good techs. There are a...

Mar 2022
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Manager

Functionality and Upgrades

I like the product. It is 1000% above what we were using before. Our users all know the software...

Mar 2022
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Manager

Functionality and Upgrades

The vendor's next version coming out is a cloud-based solution. The vendor is moving everything to...

Mar 2022
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Manager

Relationship

We pretty much only call our account representative if we want some professional services, which we...

Mar 2022
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Director

Functionality and Upgrades

Change Healthcare's system is a good system. It is easy for me to use, and I can figure things out...

Feb 2022
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Director

Service and Support

When I call the support team for Change Healthcare, the first point of contact is excellent. They...

Feb 2022
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Director

Interfacing and Integration

We like Cardiology Solutions much better than our previous system. It is much more user friendly...

Feb 2022
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Director

Service and Support

Whenever we call the vendor about an issue, we can talk to a live person. We don't have to get stuck...

Feb 2022
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Manager

Implementation and Training

We had a meeting about an upgrade, and Change Healthcare told us that we would be getting a certain...

Feb 2022
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Manager

Sales and Contracting

Change Healthcare’s IT team talked about a lot of things that I didn't understand. Change Healthcare...

Feb 2022
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Manager

Implementation and Training

We missed a lot of what the project manager said. Sometimes the information just went way over my...

Feb 2022
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Manager

Lessons Learned

Other organizations that are looking at this solution need to make sure everything is compatible....

Feb 2022
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Manager

Technology

We upgraded to a cloud-based system; there is no hardware involved. We use the hospital network...

Feb 2022
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Manager

ROI / Cost (care and feeding)

If we have a computer with a writable disk in the setup, we can make a disk anywhere with the cloud....

Feb 2022
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Manager

Functionality and Upgrades

The format for adult echos and pediatric echos are the same, but the structure is a little different...

Feb 2022
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Manager

Functionality and Upgrades

Change Healthcare added one of our requests from the doctors. The doctors didn't always know whether...

Feb 2022
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Manager

Functionality and Upgrades

Cardiology Solutions' reports are really geared toward cardiology, so it took a while for our...

Feb 2022
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CTO

Service and Support

Change Healthcare struggles with timelines and commitments and tends to be a little sloppy at times....

Feb 2022
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CTO

Relationship

If the vendor has a vision of where they are going and what they are doing, they are not...

Feb 2022
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CTO

Functionality and Upgrades

Reporting isn't as good with Change Healthcare as I would like. We have other solutions that our...

Feb 2022
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CTO

Functionality and Upgrades

Overall, the product works okay. I would buy the product again, so the vendor isn't dropping the...

Feb 2022
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Manager

Sales and Contracting

I am fairly satisfied with Change Healthcare's system. The vendor has added support for Chrome....

Jan 2022
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Manager

Functionality and Upgrades

I don't like the case search feature for online tickets in Cardiology Solutions. The software is...

Jan 2022
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Manager

Service and Support

Change Healthcare hasn't changed their support model on the cardiology side, so I am still talking...

Jan 2022
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Manager

Interfacing and Integration

I would like to see better integration between Cardiology Solutions and our EMR.

Jan 2022
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(0)
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Manager

Functionality and Upgrades

I like that Cardiology Solutions is a one-stop shop for everything. The system supports all our...

Jan 2022
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Manager

Implementation and Training

Part of our problem with Change Healthcare's system is that when we went live with certain modules...

Jan 2022
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(0)
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Manager

Functionality and Upgrades

The doctors don't have too many complaints about the reporting, except that the web version crashes...

Jan 2022
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(0)
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Manager

Implementation and Training

The vendor's service is great, and the product is great. The vendor gives us the initial training...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

Cardiology Solutions is mostly stable, and our uptime numbers are very good. The vendor's service...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Everything seems to be a one-off purchase with the vendor, and nothing seems to be included with our...

Jan 2022
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Manager

Relationship

I don't want to say that Change Healthcare is all bad, but I think that they have gone through some...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

We have had some struggles with the vendor lately. Our clinical leads are dissatisfied with the...

Jan 2022
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