Cardiology Solutions
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

The Change Healthcare systems are very good and very capable of structured reporting. The vascular...

Apr 2022
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Analyst/Coordinator

We sometimes have problems with the vendor’s fax server or fax system that we utilize. We did not...

Apr 2022
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Analyst/Coordinator

The vendor’s support staff is really good to work with. After we get more knowledge on how to make...

Apr 2022
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Analyst/Coordinator

The vendor is proactive because they monitor things really well and reach out to me if they need to...

Apr 2022
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Analyst/Coordinator

We are still on Internet Explorer, and Internet Explorer is going to be obsolete soon, so we are...

Apr 2022
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Manager

There were some enhanced features we got when we went to a newer version, and we are still getting...

Apr 2022
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Manager

We still have some measurements that we are trying to work through for the structured reporting for...

Apr 2022
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Manager

I love Change Healthcare's support. The support people are extremely knowledgeable, including even...

Apr 2022
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Manager

Change Healthcare does a good job of handling new things as new technologies come up. They also do a...

Apr 2022
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Manager

Cardiology Solutions is excellent. It is easy to use, our doctors like it, and its reports look...

Apr 2022
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Manager

I like that the solution is web based and vendor agnostic, so we can apply the software to any of...

Apr 2022
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Manager

Change Healthcare charges us for every little thing. We need one of our areas to be updated soon. We...

Apr 2022
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Manager

I am not sure who our Change Healthcare sales representative is right now. The vendor used to deal...

Apr 2022
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Manager

Change Healthcare doesn't provide much training after their initial training. Even if we go to their...

Apr 2022
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Manager

Based on what we have purchased, the solution does everything that we need it to do. At this point,...

Apr 2022
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Manager

Change Healthcare's support people are pretty good about following up with us, even in emails. There...

Apr 2022
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Manager

A positive about Cardiology Solutions is the support. I don't know that I have ever gone to...

Apr 2022
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Manager

The product is not quite as user friendly as the radiology product when it comes to image management...

Apr 2022
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Analyst/Coordinator

Change Healthcare's support team is quite good and is very responsive when we call. I never have any...

Apr 2022
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Analyst/Coordinator

Our end users can figure out how to use the system. The user interface and workflows make sense to...

Apr 2022
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Analyst/Coordinator

The built-in reporting tools are a bit dated. The tools would probably be really slick in the '90s,...

Apr 2022
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Analyst/Coordinator

The product could be better for our specialty, and the product often doesn’t support the number of...

Apr 2022
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Manager

One thing that really frustrates me with Cardiology Solutions is that when some of our cardiologists...

Apr 2022
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Manager

Cardiology Solutions is super user friendly. I haven’t seen anything that the system does wrong. I...

Apr 2022
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Manager

As an administrator, I like that most things can change on a server level and that I am able to go...

Apr 2022
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Manager

Once the product is built, it is fine. However, if we need to make any large changes to the report,...

Apr 2022
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Manager

Change Healthcare is one of the best vendors out there. From a user functionality perspective, their...

Apr 2022
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Manager

Change Healthcare's biggest advantage is their single-database architecture. That makes everything a...

Apr 2022
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Manager

Cardiology Solutions is a great system, but support is where I think that Change Healthcare is...

Mar 2022
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Manager

Only about half of Change Healthcare’s regular support team members are good techs. There are a...

Mar 2022
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Manager

I like the product. It is 1000% above what we were using before. Our users all know the software...

Mar 2022
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Manager

The vendor's next version coming out is a cloud-based solution. The vendor is moving everything to...

Mar 2022
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Manager

We pretty much only call our account representative if we want some professional services, which we...

Mar 2022
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Director

Change Healthcare's system is a good system. It is easy for me to use, and I can figure things out...

Feb 2022
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Director

When I call the support team for Change Healthcare, the first point of contact is excellent. They...

Feb 2022
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Director

We like Cardiology Solutions much better than our previous system. It is much more user friendly...

Feb 2022
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Director

Whenever we call the vendor about an issue, we can talk to a live person. We don't have to get stuck...

Feb 2022
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Manager

We had a meeting about an upgrade, and Change Healthcare told us that we would be getting a certain...

Feb 2022
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Manager

Change Healthcare’s IT team talked about a lot of things that I didn't understand. Change Healthcare...

Feb 2022
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Manager

We missed a lot of what the project manager said. Sometimes the information just went way over my...

Feb 2022
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Manager

Other organizations that are looking at this solution need to make sure everything is compatible....

Feb 2022
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Manager

We upgraded to a cloud-based system; there is no hardware involved. We use the hospital network...

Feb 2022
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Manager

If we have a computer with a writable disk in the setup, we can make a disk anywhere with the cloud....

Feb 2022
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Manager

The format for adult echos and pediatric echos are the same, but the structure is a little different...

Feb 2022
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Manager

Change Healthcare added one of our requests from the doctors. The doctors didn't always know whether...

Feb 2022
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Manager

Cardiology Solutions' reports are really geared toward cardiology, so it took a while for our...

Feb 2022
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CTO

Change Healthcare struggles with timelines and commitments and tends to be a little sloppy at times....

Feb 2022
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CTO

If the vendor has a vision of where they are going and what they are doing, they are not...

Feb 2022
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CTO

Reporting isn't as good with Change Healthcare as I would like. We have other solutions that our...

Feb 2022
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CTO

Overall, the product works okay. I would buy the product again, so the vendor isn't dropping the...

Feb 2022
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Manager

I am fairly satisfied with Change Healthcare's system. The vendor has added support for Chrome....

Jan 2022
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Manager

I don't like the case search feature for online tickets in Cardiology Solutions. The software is...

Jan 2022
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Manager

Change Healthcare hasn't changed their support model on the cardiology side, so I am still talking...

Jan 2022
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Manager

I would like to see better integration between Cardiology Solutions and our EMR.

Jan 2022
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Manager

I like that Cardiology Solutions is a one-stop shop for everything. The system supports all our...

Jan 2022
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Manager

Part of our problem with Change Healthcare's system is that when we went live with certain modules...

Jan 2022
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Manager

The doctors don't have too many complaints about the reporting, except that the web version crashes...

Jan 2022
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Manager

The vendor's service is great, and the product is great. The vendor gives us the initial training...

Jan 2022
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Manager

Cardiology Solutions is mostly stable, and our uptime numbers are very good. The vendor's service...

Jan 2022
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Manager

Everything seems to be a one-off purchase with the vendor, and nothing seems to be included with our...

Jan 2022
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Manager

I don't want to say that Change Healthcare is all bad, but I think that they have gone through some...

Jan 2022
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Manager

We have had some struggles with the vendor lately. Our clinical leads are dissatisfied with the...

Jan 2022
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Director

The only upgrade that we have had since our go-live was all on the system's back end. Every time...

Oct 2021
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Director

The folks that Change Healthcare had on-site for training were good. The vendor's training classes...

Oct 2021
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Director

The system doesn't have a good interface with our pharmacy or materials-management areas, and it is...

Oct 2021
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Director

We wouldn't consider Change Healthcare's service to be proactive. They don't call us to let us know...

Oct 2021
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Director

I don't have a lot of dealings with any other vendors, so I don't know if there is a better solution...

Oct 2021
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Analyst/Coordinator

We haven't received any training from Change Healthcare. At one point, we suddenly couldn't get to...

Oct 2021
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Analyst/Coordinator

The system pretty much does what the vendor said that it would do. We occasionally have problems...

Oct 2021
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Analyst/Coordinator

There are too many hoops to jump through in the system. Every time I go into a patient's file, I...

Oct 2021
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Manager

The software is easy to use. It is a little more difficult to use than the vendor’s radiology...

Sep 2021
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Manager

Cardiology Solutions is a stable system. I never have to worry about it breaking all the time. I...

Sep 2021
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Manager

I don’t deal with Change Healthcare from a purchasing perspective anymore; that is done by the folks...

Sep 2021
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Manager

The vendor doesn’t avoid charging us for every little thing. That is worse for this solution than it...

Sep 2021
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Manager

I don’t know what Change Healthcare is doing proactively for Cardiology Solutions.

Sep 2021
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Manager

Our health system is moving to a new EMR, so structured reporting will no longer be done in Change...

Aug 2021
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Manager

The vendor has done a lot of things for us that we probably should have paid for but we didn’t....

Aug 2021
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Manager

Change Healthcare could be better about thoroughness during the implementation. When we had some...

Aug 2021
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Manager

There are some features that we wish the product had. Maybe if I were on the next version up, there...

Aug 2021
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Manager

Change Healthcare’s support people are the best support people I have ever dealt with. They are very...

Aug 2021
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Nurse

We have interfaces with our EMR and Cardiology Solutions, but Cardiology Solutions isn't really...

Aug 2021
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Nurse

There is an issue in Cardiology Solutions when an organization has multiple providers participating....

Aug 2021
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Nurse

The reporting tool that Change Healthcare has and the tools that come with Cardiology Solutions...

Aug 2021
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Nurse

At one point, we looked to see what other options we had in the cardiology area. We couldn't find...

Aug 2021
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Nurse

Change Healthcare doesn't avoid us charging for every little thing. We have found little ways and...

Aug 2021
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Nurse

We had an implementation where Change Healthcare had people come out to help us. As we found issues,...

Aug 2021
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Nurse

We were left to our own devices for some training items with Change Healthcare. They reviewed things...

Aug 2021
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Director

Over the years, Change Healthcare has enhanced the product quite a bit, but it hasn’t been a...

Aug 2021
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Director

Change Healthcare needs more support personnel to support their accounts. If something is going...

Aug 2021
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Director

I always like to watch our new staff members work with the product, and by my observations,...

Aug 2021
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Director

On the Cardiology Solutions side, which is mainly noninvasive, Change Healthcare does a pretty good...

Aug 2021
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Director

Change Healthcare’s executive involvement is nonexistent. We have had multiple account executives...

Aug 2021
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Manager

When we started looking for an enterprise solution vendor, Change Healthcare was on our list. We...

Aug 2021
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VP/Other Executive

The only feedback we have is that Change Healthcare's upgrade process is still pretty substandard. I...

Jul 2021
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Director

For the most part, the solution has been good. My only concern is that we will have to reach out to...

Jul 2021
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Director

I would look around at other systems before buying this product again. The solution doesn't...

Jul 2021
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Director

We have received the training that we need from Change Healthcare. When we have needed the vendor to...

Jul 2021
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Director

The product can be a little challenging. It is tough to train people on it because other systems are...

Jul 2021
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Director

If the product had alerts on it, it could let us know about specific things that are on the radar...

Jul 2021
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Manager

The image management, reporting, and hemodynamics are all integrated very well. The solution has a...

Jul 2021
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Manager

Whenever we call the support people, they are really responsive. They listen to our issues, log...

Jul 2021
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Manager

It is so hard to keep up with technology. Maybe the vendor could be a little quicker with new...

Jul 2021
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Director

From a cardiology imaging standpoint, Change Healthcare has made some good changes to the product in...

Jul 2021
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Analyst/Coordinator

Cardiology Solutions needs to be revamped to be more like Radiology Solutions. Cardiology Solutions...

Jul 2021
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Director

Change Healthcare hasn't really come out with anything new in a while. They haven't developed their...

Jul 2021
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Director

Change Healthcare breaks up their support into multiple categories. We have the Change Healthcare...

Jul 2021
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Nurse

Everything is rock solid. For the most part, the system gives us no issues. It is very intuitive....

Jul 2021
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Nurse

The vendor has a pretty robust process of getting everyone involved early on during testing. During...

Jul 2021
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Nurse

Once the reports are finalized by the nurse or physician, all of the reports go into our EMR and are...

Jul 2021
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Nurse

Change Healthcare is very good at alerting us about things, and they do server surveillance. They...

Jul 2021
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Nurse

Change Healthcare definitely has people available. I don't ever need or use them, but they check on...

Jul 2021
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Nurse

Everybody is going to Epic. We could switch over to Cupid, but Epic doesn't have a solution that can...

Jul 2021
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Analyst/Coordinator

We have been lucky to not have slowness with the Change Healthcare system. So much of the...

Jul 2021
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Analyst/Coordinator

Change Healthcare is rapidly changing their product. They want one of our locations to move to a...

Jul 2021
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Analyst/Coordinator

We are moving to a strategy where all imaging will live in our VNA. The idea is to get rid of all...

Jul 2021
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Analyst/Coordinator

Change Healthcare really struggles with training. The training is an impossible situation, though,...

Jul 2021
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Director

I would like to see more information on what is coming down the pike for the software, and I would...

Jul 2021
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Director

Change Healthcare does a good job of catching issues; however, they are not always the best at...

Jul 2021
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Director

I received very good training from Change Healthcare on the software that has allowed us to drive...

Jul 2021
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Manager

The cardiologists aren't thrilled with the system's imaging capabilities. In order for us to read...

Jul 2021
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Manager

We have had ongoing issues with some of our cardiology workstations. Change Healthcare kept telling...

Jul 2021
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Manager

Change Healthcare was really good about avoiding charging until we decided to switch systems. Then...

Jul 2021
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Manager

It would be nice if a good follow-up or follow-through were part of the contract. When we first use...

Jul 2021
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Manager

We have had some issues with our EMR in terms of communicating with Cardiology Solutions. The...

Jul 2021
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Manager

Cardiology Solutions is not user friendly. The system is costly, even just for the upgrades. When we...

Jul 2021
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Manager

The training was not reliable, so the outcomes cannot be derived accurately. The data going in was...

Jul 2021
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Manager

I never received any training from McKesson, but for somebody who has been through all of the...

Jul 2021
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Manager

The system is older, but it is good for its time. I like that the system is specifically built for...

Jul 2021
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Manager

I want more intuitive structured reporting. If any cardiologist put a new phrase in the system, it...

Jul 2021
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Director

We are using Cardiology Solutions because it has structured reports, and those are nice. We have...

Jun 2021
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Director

We are not quite there yet with Cardiology Solutions. I don’t want to ding them on anything yet. I...

Jun 2021
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Director

Change Healthcare’s support has been pretty good, even when there has been downtime. They stay...

Jun 2021
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Director

I don’t know the pricing piece of Cardiology Solutions, so I don’t know how to compare that side of...

Jun 2021
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Director

Cardiology Solutions is easy to use and is pretty intuitive. I am pretty happy with Cardiology...

Jun 2021
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Manager

Every time I need something changed with a template, I have to call Change Healthcare and put in a...

Jun 2021
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Manager

We have had some interface issues lately. Things sometimes change on a whim, and I don't know why....

Jun 2021
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Manager

I deal with a small group of cardiologists, so for me, it is very easy to navigate through the...

Jun 2021
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Manager

I sometimes find the back-end administrative reporting to be a little funky and hard to navigate. It...

Jun 2021
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Manager

When we were selecting a cardiology system a few years ago, the functionality of some of the other...

Jun 2021
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Analyst/Coordinator

We have been forced to move away from Cardiology Solutions. Initially, I was upset about that, but I...

May 2021
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Analyst/Coordinator

The vendor's implementation team was amazing.

May 2021
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Analyst/Coordinator

The support used to be great, but now, I can’t say anything good about them. Another issue is with...

May 2021
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