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Cardiology Solutions Comments
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User Commentary
Manager
Change Healthcare nickel-and-dimes us in the sense that we get several different invoices. They are...
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Manager
The vendor could improve their customer service, and I would also like to see them expand their...
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Manager
The product is pretty solid overall, and it does what it is supposed to do more often than not. The...
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Manager
With Change Healthcare, we are typically speaking to somebody very quickly when we call in. Their...
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Manager
It seems like once the vendor executives make a sale, we never hear from them again.
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Manager
Change Healthcare has some forums where we get periodic emails with users discussing functionality...
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Manager
With Change Healthcare, some of the gaps are just things like slow performance, and I am told that...
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Analyst/Coordinator
I am very happy with Cardiology Solutions. My end users have nothing but high satisfaction. They...
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Analyst/Coordinator
If we were on the latest and great version of Cardiology Solutions, it would be web based. That...
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Manager
Change Healthcare's cardiology PACS isn't as friendly as their radiology PACS. It is more difficult...
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Manager
We always get a human for support with Cardiology Solutions. The vendor's service stands out. They...
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Manager
I like the Windows aspect in Cardiology Solutions. We can copy and paste things, and we can use the...
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Manager
I would like the vendor to not charge us for everything. They nickel-and-dime us to death with the add-ons....
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Analyst/Coordinator
The company has gone through a lot of changes over the years. One day there is someone from...
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Analyst/Coordinator
The vendor does have a yearly user meeting, which is actually very helpful. They also have a website...
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Analyst/Coordinator
One of our goals is to tighten up the integration with our EMR and our inventory management system....
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Analyst/Coordinator
In terms of overall product quality, Cardiology Solutions is a good enterprise CVIS. It works as...
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Analyst/Coordinator
There are things that we have been promised for many years, and the vendor still hasn't provided...
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Analyst/Coordinator
For many years, the vendor has been slacking with delivering new technology that meets our needs. We...
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Manager
Change Healthcare's products work as promoted. I am happy with the system. It is user friendly. The...
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Analyst/Coordinator
Some things remain to be seen with the most recent upgrade, but I believe there are some newer and...
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Analyst/Coordinator
We don't take advantage of attempts to integrate into other systems and things like that. All of our...
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Director
Cardiology is a stronger area for Change Healthcare. In cardiology, the images are a lot more...
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Director
The Change Healthcare salespeople are always trying to resell products that I already own.
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Manager
Over the last few years, everyone has moved to remote training. When we initially installed the...
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Director
The cardiology segment has fewer changes than others, so the vendors don't need to keep up with as...
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Director
Change Healthcare usually gets back to us in a timely manner. The first-level people who help should...
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Manager
Training is difficult because most of the doctors who use the system are older. A lot of them don't...
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Manager
I am on an old version of the product. Change Healthcare has a whole new version that I am...
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Director
This system is part of our long-term plans. The providers seem to love it. It is easy to use, and it...
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Director
The product includes all cardiology modalities. It has all the reporting features for those...
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Director
We haven't upgraded because of cost and because the physicians are a little upset about the fact...
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Director
We have had some oddities. Sometimes when physicians are in the middle of a report, the product...
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Director
The billing is horrendous. It is hard to follow. We are continually trying to make sure that we have...
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Manager
Our enterprise is replacing Change Healthcare's solution. Change Healthcare charges us for every...
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Manager
We are a version behind with Cardiology Solutions. That version would allow us to do more things, so...
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Manager
We used to have a really good account manager that would check in on us, but at an enterprise level,...
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Director
The solution works really well. The cardiologists are happy with the solution, but I have heard some...
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Director
Change Healthcare hasn't recently implemented any new technology. When we first got the product, we...
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Director
We have a sister hospital that we are combined with, and if we don't say that hospital's name when...
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Director
Change Healthcare isn't as proactive as I wish they were, but I wouldn't go back to what we were...
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Director
The measurable outcomes are there, but getting them isn't easy. We have to learn to work through the...
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Director
We have received our money's worth. The system is a quantum leap from where we were. If we had had...
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Manager
The vendor is degrading. They aren't doing well. When we identify a problem, it takes years to be...
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Manager
On the cardiology product, I think Change Healthcare is getting better at not charging for every...
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Manager
The cardiology viewer was not up to speed with some of the other cardiology viewers in the...
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Manager
On the radiology side, sometimes Change Healthcare’s support can take a long time to resolve issues....
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Manager
Overall, we are very pleased with the product. I have worked with several other products in the...
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Manager
I appreciate the single database architecture for their entire cardiology PACS suite. Compared to...
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Director
We have issues with upgrades for the cardiology imaging product. There is a lack of quality and a...
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Director
I would rate Cardiology Solutions as one of the top three worst applications I have ever had to deal...
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Director
Cardiology Solutions is a pretty expensive solution, and Change Healthcare charges us for every...
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Director
Our relationship with Change Healthcare is not as great as it is with other vendors. I think when...
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Manager
We have contact with the vendor executives, but our communication doesn't seem to be that effective....
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Manager
We are currently still in the process of implementing a new vascular module. As the vendor shows us...
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Manager
If we could afford to change products, we would, but I don't know that we can. My recommendation...
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Manager
A lot of things broke with our last upgrade. The go-live didn't go well at all. The system was down...
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Manager
The vendor has feedback support, and every time I have a problem, I call the support people, and...
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Manager
Before, we could only make a CD when we were at a workstation. Now, the upgrade means that we can...
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Manager
There were things that we had to go onto the workstation to fix, and I couldn’t figure out why we...
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Director
Change Healthcare fell behind on producing an HTML5 viewer for the end users. Our end users still...
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Director
I think Change Healthcare is having issues with maintaining staff members. It takes a long time to...
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Director
The vendor does a reasonable job of keeping their promises. They do as good as anybody else in the...
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Manager
We don’t have the new medication package, but that is our choice. Change Healthcare does offer it....
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Manager
We are consolidating on the cardiology side, so it will be interesting to see what we do and how we...
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Manager
We work with a different vendor’s VNA, and we moved some of our cardiology images from Change...
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Nurse
We had an executive that had been working with us for a long time, but that person retired, so...
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Nurse
I like that an administrator pretty much has the keys to the universe when he or she has the...
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Nurse
We can ask for 10 new items to be done and built, but at the end of the day, whether the end users...
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Nurse
The product is part of our long-term plans. We switched the whole hospital to Epic’s platform, and...
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Nurse
Like every other vendor, Change Healthcare promises a Cadillac, and sometimes we get something in...
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Nurse
The price is set for whatever package we are looking at. If we want to do an inventory upgrade,...
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Nurse
Most of the upgrades we have are requirements of the government. Every vendor has to have...
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Nurse
Change Healthcare does a very good job with training. The people that have been in place have been...
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Nurse
The product always works as intended. There is an aorta that bifurcates into the right and left...
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Nurse
The product is easy. I call it nurse charting for dummies. The templates are so easy that I can...
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Nurse
There is nothing we do that we can’t document in the system in some way. There are always...
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Nurse
As soon as we call the support, we get to talk to someone. The person remotely accesses our PC and...
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Analyst/Coordinator
The platform is not terrible. I can log in, look up a patient, pull up images, and run the application....
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Analyst/Coordinator
There is a disconnect between the different modalities. We want some of the functionality of the...
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Analyst/Coordinator
We have some doctors that like to dictate, and dictating into the cardiology system isn’t easy....
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Director
The vendor has been reaching out to me about unresolved issues that I don't have time to deal with,...
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Director
Some of the product's measuring abilities are a bit limited compared to other products. I would like...
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Director
The vendor set up a training system for our users. They could go in and play in the product. A while...
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Manager
Change Healthcare always sends things to my email. I just don’t have time to open the emails. But...
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Manager
Change Healthcare provides all the help they can. I don’t call them every day, but when I do call,...
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Manager
The product works. It could probably be built up more later on if I ever have time, but that is not...
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Manager
The product is part of my long-term plans, but I don’t know whether that is the case for the powers...
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Manager
The training has been good, but it was so long ago. When I go online with Change Healthcare, they...
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Manager
The structured reporting for echo studies is very easy. I am still learning things as I go, but I...
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Manager
Change Healthcare is very willing to partner with us and develop the product to make it better. We...
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Manager
Our end users call Change Healthcare's system clunky. But we aren't on the latest version of the...
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Manager
Change Healthcare avoids nickel-and-diming. They are pretty good at partnering with us on pricing,...
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Manager
It is hard to know whether Cardiology Solutions is part of our long-term plans because decisions are...
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Manager
The vendor is terrible at supporting our integration goals. We are having a lot of ongoing issues in...
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Manager
What I like about the product is that the structured reporting is built well and is easy to use. The...
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Manager
Our corporate office is a ways away, so when there is an issue, we have to wait. That is extremely...
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Manager
I like that the system is easy to use, and the vendor is responsive. We can always get somebody when...
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Manager
The vendor could improve the speed of the program; it is a bit sluggish. I have confirmed with the...
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Director
There are specific people who are assigned to us, and that is very helpful to me because I don't...
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Director
The EP integration was very difficult, given that the vendor had a hemo system. When I purchased the...
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Analyst/Coordinator
The vendor provides an out-of-the-box version that works very nicely remotely. If people are reading...
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Analyst/Coordinator
The service is proactive. The service engineers that I talk to today are the same ones that worked...
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Analyst/Coordinator
I am not disappointed with the product as it is promoted. I am most often disappointed because we...
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Analyst/Coordinator
The tool is great. The remote version and the current in-house version are identical, so there is no...
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Analyst/Coordinator
The system is stable. The end-user navigation is fairly easy. There isn’t a whole lot of ramping up...
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Analyst/Coordinator
The system is not good in a Citrix environment, but I don’t know what really would be good in a...
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Director
Change Healthcare hasn't supported us through the COVID-19 crisis. My account executive hasn't...
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Director
Change Healthcare went in the right direction when they moved to a web-based solution with the...
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Director
Change Healthcare is on the right path in allowing us to customize vascular reports the way we see fit....
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Director
When Change Healthcare is developing new functionality, they need to work more with their customer...
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Director
Change Healthcare doesn't keep all of their promises. When we went from the thick client to the...
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Director
I work with a lot of vendors, and Change Healthcare is the one where I can say that literally every...
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Director
I would like to see Change Healthcare finish what they started with the web-based functionality and...
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Manager
Change Healthcare is probably not part of our long-term plans. There is a lot of nickel-and-diming...
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Manager
The product is stable and has all of the features that our clinical users are looking for.
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Manager
The account executive has been very good and has been really working with us to understand our...
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Analyst/Coordinator
Change Healthcare normally does pretty well at being proactive. But recently, they let something...
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Analyst/Coordinator
The cardiology solution is easy to use; it is functional, and we like it.
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