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User Commentary
Product
There are some custom things we have to do to make integration work with Cardiology Solutions. We...
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Culture, Relationship
I wouldn't say the vendor has kept all promises. They have been a reasonable partner, but...
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Relationship
When we have changed some things, the vendor has reluctantly been pulled along with us. Knowing that...
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Relationship, Operations, Product
The system is solid, and it works. We definitely got off to a rocky start when we did our update....
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Operations, Value
Change Healthcare does initial training, but they don’t have a great system in place for ongoing...
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Relationship
The customer support can be hit or miss. Lately, it has been fine. Change Healthcare's techs need to...
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Culture, Relationship
We often try to call our sales representative and don't get a callback. They won't respond to...
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Relationship
Change Healthcare’s support people were really good about answering us before. However, we sometimes...
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Relationship
Change Healthcare has been my vendor of choice that I have worked with for much of my career. There...
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Operations, Product
The product is great and easy to use. From an implementation standpoint, the product has not...
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Loyalty, Relationship
Change Healthcare is still going through a lot of change since they were acquired by Optum. The...
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Value
Overall, Cardiology Solutions is not too expensive. Change Healthcare was historically not great,...
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Product
We like the fact that the product is a single, integrated source. That is a key driving factor,...
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Product, Value
The product has met our expected outcome. We had goals to have better ease of use and workflow, and...
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Culture, Relationship
We have been really impressed with Change Healthcare’s level of engagement from both the sales and...
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Relationship, Product
For the most part, all of the products in this area are pretty similar in a lot of ways. Some of...
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Loyalty, Product
With Change Healthcare’s existing product, I do not believe it has significant strengths over...
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Relationship, Operations
Change Healthcare is quick to turn customers over to the support team after the implementation, and...
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Product
Cardiology Solutions covers a lot of modalities, and Change Healthcare definitely had a clinical...
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Operations, Product
I wish Cardiology Solutions had a little better documentation. The new version has a lot of old...
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Culture, Value
Change Healthcare’s charges are pretty typical. We have had some problems recently with some...
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Value
Change Healthcare charges for each different modality reporting service, so I feel a little...
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Culture, Relationship, Operations
I had a request for something and had to meet with Change Healthcare several times to try to get...
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Product
If I were talking to a peer, I would say that Cardiology Solutions is a really wonderful product and...
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Operations
I have taken pretty much almost every training that Change Healthcare has offered, and they have all...
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Value
Change Healthcare was problematic in the past with nickel-and-diming, but they seem to have gotten...
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Relationship
I would like it if Change Healthcare had more high-tier support available to people in different...
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Loyalty, Product
When everything works as intended and all of the bugs have been dealt with, the platform is decent....
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Loyalty, Operations, Product
The vendor's web client is a completely new iteration of the vendor's web-based viewer, and it has...
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Culture, Operations, Product
Change Healthcare is a typical vendor. Their customers go to the vendor's dog and pony show and...
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Operations, Value
We did a huge software and hardware upgrade with Change Healthcare in the past. With one thing they...
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Loyalty, Product
Right now, there is no functionality with inventory integration into Change Healthcare's system....
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Operations
The implementation process was a little rugged, to begin with, but the vendor got better at things...
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Product
We like that the product is integrated with our EMR so we can transfer images if we need to.
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Loyalty
Cardiology Solutions will become a lot more flexible for recording, especially when it comes to some...
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Relationship
Cardiology Solutions' support is more focused compared to the support for other Change Healthcare...
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Product
I find Cardiology Solutions to be just a bit obtuse, but that could be because of my role. However,...
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Loyalty
Our future satisfaction will depend on whether we get upgrades. Right now, we are satisfied with...
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Operations
I would like the vendor to do more integrated training. Doing more interactive training would take...
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Product
The structural reporting and reviewing of images are pretty easy for the staff members to adopt,...
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Loyalty, Product
The product is good. There are always going to be improvements, and the vendor has made some...
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Loyalty, Product
We are only using the cath reporting and the echo reporting. Of course, there is also vascular...
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Relationship
Support from the cardiology perspective is pretty good. The vendor is pretty attentive, and we...
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Relationship
If things are not working right, we tend to get a lot of people from Change Healthcare that quickly...
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Culture, Product
Change Healthcare delivers what they say they can, but because the product is a subset of the...
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Relationship
We don’t ever hear from Change Healthcare in terms of them warning us of potential issues down the...
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Relationship
The only time I ever worked with any executives from Change Healthcare was when the system went...
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Product
We do not have any sort of dashboard for proactive alerts from the system, and that is a big thing...
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Relationship
Change Healthcare is doing much better with their support.
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Relationship
Change Healthcare has great phone and web support.
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Loyalty, Product
During our last update with Change Healthcare, the performance of the web-based component in their...
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Relationship
Our experience with Change Healthcare is very good. It is not excellent, but it is not by any means...
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Loyalty, Value
One challenge of ours is that we have not explored any of Change Healthcare's competitors....
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Culture, Value
Change Healthcare ranks pretty high in keeping their promises, but they don't keep them all. The...
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Operations, Product
I would tell other providers that Change Healthcare’s intuitive applications and upgrade teams are...
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Relationship
Change Healthcare's executive team doesn’t represent themselves as put together. They are casual...
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Culture, Relationship, Product
While Change Healthcare wants to provide a SaaS solution, it is very difficult to provide that...
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Loyalty
If Change Healthcare can pull off what they say they are going to do on their road map, then their...
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Culture, Value
Change Healthcare's pricing has been really high. The product has become very expensive to maintain...
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Culture, Product
When the product does work, everything works. There are some kinks in the product that we are trying...
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