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Cardiology Solutions Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Cardiology 2025: In a Complex Market, Support & Relationships Are Key to Customer Satisfaction
Cardiology 2025:
In a Complex Market, Support & Relationships Are Key to Customer Satisfaction
February 2025
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Commentary Summary

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User Commentary

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Manager

Loyalty

I would buy Cardiology Solutions again. It is Optum’s biggest strength. The application stands on...

Jun 2025
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Manager

Relationship

Large organizations should have their own support folks who handle the issues that we see instead of...

Jun 2025
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Manager

Relationship, Product, Value

From a security perspective, Optum includes a lot of additional software that is required for...

Jun 2025
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Director

Relationship

Optum has a service that continually monitors the system. That is beneficial when it comes to...

Jun 2025
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Director

Relationship, Operations, Product

We have had a lot of problems with the system since our implementation, and it has been difficult...

Jun 2025
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Director

Product, Value

I have had the opportunity to recommend a product, and I have not recommended Cardiology Solutions....

Jun 2025
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Director

Relationship, Operations

Optum could have more knowledgeable first-line staff members. There are a lot of situations where...

Jun 2025
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Director

Loyalty

We have had some challenges with Optum in the cardiology space. Optum is working with us now, and we...

Jun 2025
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Analyst/Coordinator

Product, Value

In general, Optum could improve Cardiology Solutions with the ease of use in accessing a search for...

Apr 2025
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Analyst/Coordinator

Operations

Optum is more reactive than they are proactive. I haven't seen much proactiveness from Optum. We did...

Apr 2025
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Analyst/Coordinator

Product, Value

I would not buy Cardiology Solutions again. Comparing Cardiology Solutions to our former solution,...

Apr 2025
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Analyst/Coordinator

Product

I am not sure I could pinpoint something that Cardiology Solutions does really well per se. It gets...

Apr 2025
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Analyst/Coordinator

Operations

I would highlight Optum’s implementation team training and the integration in Cardiology Solutions....

Mar 2025
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Analyst/Coordinator

Relationship

Optum has a smaller support team for Cardiology Solutions. They are really good at support. Optum...

Mar 2025
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Analyst/Coordinator

Loyalty, Relationship

Optum has gotten past their cyberattack issue. The vendor has almost completely recovered from it....

Mar 2025
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Analyst/Coordinator

Operations, Product

I would say the product is not super speedy in terms of getting the newest technology. That isn't...

Mar 2025
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Manager

Loyalty

We may be consolidating our cardiology and hemo solutions since we have three different vendors. We...

Feb 2025
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Manager

Product

We have not seen a lot of new technology and not a lot of new delivery since Optum took over and...

Feb 2025
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Manager

Loyalty

We are looking to replace Change Healthcare with a different CVIS vendor at some point over the next...

Dec 2024
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Manager

Relationship, Operations, Product

Strictly from an IT perspective, Cardiology Solutions is a stable system. Optum does the right...

Dec 2024
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Manager

Relationship

I would tell someone asking about Cardiology Solutions that there are better CVIS solutions out...

Dec 2024
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Manager

Operations, Product

The duration it takes to do updates is painful. It takes upward of four or five hours for just an...

Dec 2024
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Manager

Relationship, Product

Optum is lacking with their clinical post-measurement tools. That has always been somewhat of a...

Dec 2024
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Manager

Product

The reading worklist within Optum’s platform is weak. It isn't even a reading worklist; it is just a...

Dec 2024
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Manager

Product

Optum has a robust analytics reporting system, but they need to expand it because it is focused more...

Dec 2024
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Manager

Relationship

The support experience with Optum is painful. We have no connectivity to them, and they are not able...

Dec 2024
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Manager

Value

Even though we have an enterprise solution, Optum doesn’t have all the interfaces for the DSRs in...

Dec 2024
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Manager

Relationship

Anytime we call Optum's support people, we get somebody. Usually, they focus on the issue, and then...

Dec 2024
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Manager

Operations, Product

We are on an old version of Cardiology Solutions, and we have been trying to upgrade it, but there...

Dec 2024
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Analyst/Coordinator

Loyalty

We are consolidating down to two cardiology vendors. One vendor will be our enterprise vendor with...

Nov 2024
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Manager

Culture, Value

The vendor charges us for literally every little thing. I can't even send a study to another PACS...

Nov 2024
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(0)
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Manager

Relationship, Product

Ever since Optum was hit by that cyberattack, we have decreased their access to our system. That...

Nov 2024
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(0)
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Manager

Value

Change Healthcare's products cost a fortune, and I don't think that we are getting our money's...

Nov 2024
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(0)
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Manager

Value

The problems that we have with the system aren't necessarily the same problems that other...

Nov 2024
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Manager

Loyalty, Product

I would buy the product again because I like it. All of our users and physicians like the product....

Nov 2024
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Manager

Relationship

The vendor doesn't really do anything to be extremely proactive. They are not innovating in that...

Nov 2024
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Manager

Product

The structured reporting for cath needs some work. There are some things in the system that the...

Nov 2024
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Manager

Loyalty

We are considering moving away from Optum because we want to get a more consolidated database and...

Oct 2024
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VP/Other Executive

Culture, Product

Cardiology Solutions is pretty straightforward, but there are certain features that the system just...

Sep 2024
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VP/Other Executive

Loyalty

Optum is not part of our long-term plans because they had a major data breach, and we have lost...

Sep 2024
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(0)
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VP/Other Executive

Relationship

Getting support for echocardiograms after hours is particularly challenging with Optum. We have to...

Sep 2024
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(0)
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VP/Other Executive

Relationship

When Optum does deploy solutions, they keep their promises on time, and they will send the right...

Sep 2024
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