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Cardiology Solutions Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Manager

Change Healthcare nickel-and-dimes us in the sense that we get several different invoices. They are...

Apr 2021
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Manager

The vendor could improve their customer service, and I would also like to see them expand their...

Apr 2021
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Manager

The product is pretty solid overall, and it does what it is supposed to do more often than not. The...

Apr 2021
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Manager

With Change Healthcare, we are typically speaking to somebody very quickly when we call in. Their...

Apr 2021
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Manager

It seems like once the vendor executives make a sale, we never hear from them again.

Apr 2021
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Manager

Change Healthcare has some forums where we get periodic emails with users discussing functionality...

Apr 2021
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Manager

With Change Healthcare, some of the gaps are just things like slow performance, and I am told that...

Apr 2021
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Analyst/Coordinator

I am very happy with Cardiology Solutions. My end users have nothing but high satisfaction. They...

Apr 2021
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Analyst/Coordinator

If we were on the latest and great version of Cardiology Solutions, it would be web based. That...

Apr 2021
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Manager

Change Healthcare's cardiology PACS isn't as friendly as their radiology PACS. It is more difficult...

Apr 2021
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Manager

We always get a human for support with Cardiology Solutions. The vendor's service stands out. They...

Apr 2021
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Manager

I like the Windows aspect in Cardiology Solutions. We can copy and paste things, and we can use the...

Apr 2021
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Manager

I would like the vendor to not charge us for everything. They nickel-and-dime us to death with the add-ons....

Apr 2021
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Analyst/Coordinator

The company has gone through a lot of changes over the years. One day there is someone from...

Mar 2021
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Analyst/Coordinator

The vendor does have a yearly user meeting, which is actually very helpful. They also have a website...

Mar 2021
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Analyst/Coordinator

One of our goals is to tighten up the integration with our EMR and our inventory management system....

Mar 2021
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Analyst/Coordinator

In terms of overall product quality, Cardiology Solutions is a good enterprise CVIS. It works as...

Mar 2021
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Analyst/Coordinator

There are things that we have been promised for many years, and the vendor still hasn't provided...

Mar 2021
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Analyst/Coordinator

For many years, the vendor has been slacking with delivering new technology that meets our needs. We...

Mar 2021
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Manager

Change Healthcare's products work as promoted. I am happy with the system. It is user friendly. The...

Mar 2021
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Analyst/Coordinator

Some things remain to be seen with the most recent upgrade, but I believe there are some newer and...

Feb 2021
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Analyst/Coordinator

We don't take advantage of attempts to integrate into other systems and things like that. All of our...

Feb 2021
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Director

Cardiology is a stronger area for Change Healthcare. In cardiology, the images are a lot more...

Feb 2021
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Director

The Change Healthcare salespeople are always trying to resell products that I already own.

Feb 2021
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Manager

Over the last few years, everyone has moved to remote training. When we initially installed the...

Jan 2021
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Director

The cardiology segment has fewer changes than others, so the vendors don't need to keep up with as...

Jan 2021
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Director

Change Healthcare usually gets back to us in a timely manner. The first-level people who help should...

Jan 2021
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Manager

Training is difficult because most of the doctors who use the system are older. A lot of them don't...

Jan 2021
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Manager

I am on an old version of the product. Change Healthcare has a whole new version that I am...

Jan 2021
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Director

This system is part of our long-term plans. The providers seem to love it. It is easy to use, and it...

Dec 2020
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Director

The product includes all cardiology modalities. It has all the reporting features for those...

Dec 2020
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Director

We haven't upgraded because of cost and because the physicians are a little upset about the fact...

Dec 2020
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Director

We have had some oddities. Sometimes when physicians are in the middle of a report, the product...

Dec 2020
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Director

The billing is horrendous. It is hard to follow. We are continually trying to make sure that we have...

Dec 2020
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Manager

Our enterprise is replacing Change Healthcare's solution. Change Healthcare charges us for every...

Dec 2020
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Manager

We are a version behind with Cardiology Solutions. That version would allow us to do more things, so...

Dec 2020
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Manager

We used to have a really good account manager that would check in on us, but at an enterprise level,...

Dec 2020
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Director

The solution works really well. The cardiologists are happy with the solution, but I have heard some...

Nov 2020
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Director

Change Healthcare hasn't recently implemented any new technology. When we first got the product, we...

Nov 2020
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Director

We have a sister hospital that we are combined with, and if we don't say that hospital's name when...

Nov 2020
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Director

Change Healthcare isn't as proactive as I wish they were, but I wouldn't go back to what we were...

Nov 2020
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Director

The measurable outcomes are there, but getting them isn't easy. We have to learn to work through the...

Nov 2020
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Director

We have received our money's worth. The system is a quantum leap from where we were. If we had had...

Nov 2020
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Manager

The vendor is degrading. They aren't doing well. When we identify a problem, it takes years to be...

Oct 2020
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Manager

On the cardiology product, I think Change Healthcare is getting better at not charging for every...

Oct 2020
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Manager

The cardiology viewer was not up to speed with some of the other cardiology viewers in the...

Oct 2020
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Manager

On the radiology side, sometimes Change Healthcare’s support can take a long time to resolve issues....

Oct 2020
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Manager

Overall, we are very pleased with the product. I have worked with several other products in the...

Oct 2020
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Manager

I appreciate the single database architecture for their entire cardiology PACS suite. Compared to...

Oct 2020
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Director

We have issues with upgrades for the cardiology imaging product. There is a lack of quality and a...

Oct 2020
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Director

I would rate Cardiology Solutions as one of the top three worst applications I have ever had to deal...

Oct 2020
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Director

Cardiology Solutions is a pretty expensive solution, and Change Healthcare charges us for every...

Oct 2020
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Director

Our relationship with Change Healthcare is not as great as it is with other vendors. I think when...

Oct 2020
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Manager

We have contact with the vendor executives, but our communication doesn't seem to be that effective....

Sep 2020
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Manager

We are currently still in the process of implementing a new vascular module. As the vendor shows us...

Sep 2020
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Manager

If we could afford to change products, we would, but I don't know that we can. My recommendation...

Sep 2020
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Manager

A lot of things broke with our last upgrade. The go-live didn't go well at all. The system was down...

Sep 2020
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Manager

The vendor has feedback support, and every time I have a problem, I call the support people, and...

Sep 2020
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Manager

Before, we could only make a CD when we were at a workstation. Now, the upgrade means that we can...

Sep 2020
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Manager

There were things that we had to go onto the workstation to fix, and I couldn’t figure out why we...

Sep 2020
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Director

Change Healthcare fell behind on producing an HTML5 viewer for the end users. Our end users still...

Jul 2020
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Director

I think Change Healthcare is having issues with maintaining staff members. It takes a long time to...

Jul 2020
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Director

The vendor does a reasonable job of keeping their promises. They do as good as anybody else in the...

Jun 2020
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Manager

We don’t have the new medication package, but that is our choice. Change Healthcare does offer it....

Jun 2020
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Manager

We are consolidating on the cardiology side, so it will be interesting to see what we do and how we...

Jun 2020
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Manager

We work with a different vendor’s VNA, and we moved some of our cardiology images from Change...

Jun 2020
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Nurse

We had an executive that had been working with us for a long time, but that person retired, so...

Jun 2020
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Nurse

I like that an administrator pretty much has the keys to the universe when he or she has the...

Jun 2020
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Nurse

We can ask for 10 new items to be done and built, but at the end of the day, whether the end users...

Jun 2020
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Nurse

The product is part of our long-term plans. We switched the whole hospital to Epic’s platform, and...

Jun 2020
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Nurse

Like every other vendor, Change Healthcare promises a Cadillac, and sometimes we get something in...

Jun 2020
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Nurse

The price is set for whatever package we are looking at. If we want to do an inventory upgrade,...

Jun 2020
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Nurse

Most of the upgrades we have are requirements of the government. Every vendor has to have...

Jun 2020
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Nurse

Change Healthcare does a very good job with training. The people that have been in place have been...

Jun 2020
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Nurse

The product always works as intended. There is an aorta that bifurcates into the right and left...

Jun 2020
(0)
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Nurse

The product is easy. I call it nurse charting for dummies. The templates are so easy that I can...

Jun 2020
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Nurse

There is nothing we do that we can’t document in the system in some way. There are always...

Jun 2020
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Nurse

As soon as we call the support, we get to talk to someone. The person remotely accesses our PC and...

Jun 2020
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Analyst/Coordinator

The platform is not terrible. I can log in, look up a patient, pull up images, and run the application....

Jun 2020
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Analyst/Coordinator

There is a disconnect between the different modalities. We want some of the functionality of the...

Jun 2020
(0)
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Analyst/Coordinator

We have some doctors that like to dictate, and dictating into the cardiology system isn’t easy....

Jun 2020
(0)
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Director

The vendor has been reaching out to me about unresolved issues that I don't have time to deal with,...

Jun 2020
(0)
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Director

Some of the product's measuring abilities are a bit limited compared to other products. I would like...

Jun 2020
(0)
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Director

The vendor set up a training system for our users. They could go in and play in the product. A while...

Jun 2020
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Manager

Change Healthcare always sends things to my email. I just don’t have time to open the emails. But...

Jun 2020
(0)
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Manager

Change Healthcare provides all the help they can. I don’t call them every day, but when I do call,...

Jun 2020
(0)
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Manager

The product works. It could probably be built up more later on if I ever have time, but that is not...

Jun 2020
(0)
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Manager

The product is part of my long-term plans, but I don’t know whether that is the case for the powers...

Jun 2020
(0)
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Manager

The training has been good, but it was so long ago. When I go online with Change Healthcare, they...

Jun 2020
(0)
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Manager

The structured reporting for echo studies is very easy. I am still learning things as I go, but I...

Jun 2020
(0)
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Manager

Change Healthcare is very willing to partner with us and develop the product to make it better. We...

Jun 2020
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Manager

Our end users call Change Healthcare's system clunky. But we aren't on the latest version of the...

Jun 2020
(0)
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Manager

Change Healthcare avoids nickel-and-diming. They are pretty good at partnering with us on pricing,...

Jun 2020
(0)
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Manager

It is hard to know whether Cardiology Solutions is part of our long-term plans because decisions are...

May 2020
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Manager

The vendor is terrible at supporting our integration goals. We are having a lot of ongoing issues in...

May 2020
(0)
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Manager

What I like about the product is that the structured reporting is built well and is easy to use. The...

May 2020
(0)
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Manager

Our corporate office is a ways away, so when there is an issue, we have to wait. That is extremely...

May 2020
(0)
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Manager

I like that the system is easy to use, and the vendor is responsive. We can always get somebody when...

May 2020
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Manager

The vendor could improve the speed of the program; it is a bit sluggish. I have confirmed with the...

May 2020
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Director

There are specific people who are assigned to us, and that is very helpful to me because I don't...

May 2020
(0)
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Director

The EP integration was very difficult, given that the vendor had a hemo system. When I purchased the...

May 2020
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Analyst/Coordinator

The vendor provides an out-of-the-box version that works very nicely remotely. If people are reading...

May 2020
(0)
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Analyst/Coordinator

The service is proactive. The service engineers that I talk to today are the same ones that worked...

May 2020
(0)
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Analyst/Coordinator

I am not disappointed with the product as it is promoted. I am most often disappointed because we...

May 2020
(0)
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Analyst/Coordinator

The tool is great. The remote version and the current in-house version are identical, so there is no...

May 2020
(0)
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Analyst/Coordinator

The system is stable. The end-user navigation is fairly easy. There isn’t a whole lot of ramping up...

May 2020
(0)
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Analyst/Coordinator

The system is not good in a Citrix environment, but I don’t know what really would be good in a...

May 2020
(0)
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Director

Change Healthcare hasn't supported us through the COVID-19 crisis. My account executive hasn't...

May 2020
(0)
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Director

Change Healthcare went in the right direction when they moved to a web-based solution with the...

May 2020
(0)
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Director

Change Healthcare is on the right path in allowing us to customize vascular reports the way we see fit....

May 2020
(0)
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Director

When Change Healthcare is developing new functionality, they need to work more with their customer...

May 2020
(0)
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Director

Change Healthcare doesn't keep all of their promises. When we went from the thick client to the...

May 2020
(0)
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Director

I work with a lot of vendors, and Change Healthcare is the one where I can say that literally every...

May 2020
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Director

I would like to see Change Healthcare finish what they started with the web-based functionality and...

May 2020
(0)
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Manager

Change Healthcare is probably not part of our long-term plans. There is a lot of nickel-and-diming...

May 2020
(0)
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Manager

The product is stable and has all of the features that our clinical users are looking for.

May 2020
(0)
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Manager

The account executive has been very good and has been really working with us to understand our...

May 2020
(0)
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Analyst/Coordinator

Change Healthcare normally does pretty well at being proactive. But recently, they let something...

May 2020
(0)
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Analyst/Coordinator

The cardiology solution is easy to use; it is functional, and we like it.

May 2020
(0)
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