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Cardiology Solutions Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Other Observations & Comments
The cardiology segment has fewer changes than others, so the vendors don't need to keep up with as...
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Director
Service and Support
Change Healthcare usually gets back to us in a timely manner. The first-level people who help should...
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Manager
Implementation and Training
Training is difficult because most of the doctors who use the system are older. A lot of them don't...
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Manager
Functionality and Upgrades
I am on an old version of the product. Change Healthcare has a whole new version that I am...
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Director
Functionality and Upgrades
This system is part of our long-term plans. The providers seem to love it. It is easy to use, and it...
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Director
Technology
The product includes all cardiology modalities. It has all the reporting features for those...
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Director
Technology
We haven't upgraded because of cost and because the physicians are a little upset about the fact...
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Director
Technology
We have had some oddities. Sometimes when physicians are in the middle of a report, the product...
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Director
Functionality and Upgrades
The billing is horrendous. It is hard to follow. We are continually trying to make sure that we have...
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Manager
Future Outlook
Our enterprise is replacing Change Healthcare's solution. Change Healthcare charges us for every...
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Manager
Functionality and Upgrades
We are a version behind with Cardiology Solutions. That version would allow us to do more things, so...
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Manager
Relationship
We used to have a really good account manager that would check in on us, but at an enterprise level,...
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Director
Functionality and Upgrades
The solution works really well. The cardiologists are happy with the solution, but I have heard some...
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Director
Service and Support
Change Healthcare hasn't recently implemented any new technology. When we first got the product, we...
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Director
Service and Support
We have a sister hospital that we are combined with, and if we don't say that hospital's name when...
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Director
Service and Support
Change Healthcare isn't as proactive as I wish they were, but I wouldn't go back to what we were...
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Director
Functionality and Upgrades
The measurable outcomes are there, but getting them isn't easy. We have to learn to work through the...
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Director
Functionality and Upgrades
We have received our money's worth. The system is a quantum leap from where we were. If we had had...
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Manager
Service and Support
The vendor is degrading. They aren't doing well. When we identify a problem, it takes years to be...
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Manager
ROI / Cost (care and feeding)
On the cardiology product, I think Change Healthcare is getting better at not charging for every...
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Manager
Service and Support
The cardiology viewer was not up to speed with some of the other cardiology viewers in the...
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Manager
Service and Support
On the radiology side, sometimes Change Healthcare’s support can take a long time to resolve issues....
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Manager
Functionality and Upgrades
Overall, we are very pleased with the product. I have worked with several other products in the...
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Manager
Functionality and Upgrades
I appreciate the single database architecture for their entire cardiology PACS suite. Compared to...
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Director
Functionality and Upgrades
We have issues with upgrades for the cardiology imaging product. There is a lack of quality and a...
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Director
Relationship
I would rate Cardiology Solutions as one of the top three worst applications I have ever had to deal...
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Director
ROI / Cost (care and feeding)
Cardiology Solutions is a pretty expensive solution, and Change Healthcare charges us for every...
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Director
Relationship
Our relationship with Change Healthcare is not as great as it is with other vendors. I think when...
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Manager
Lessons Learned
We have contact with the vendor executives, but our communication doesn't seem to be that effective....
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Manager
Functionality and Upgrades
We are currently still in the process of implementing a new vascular module. As the vendor shows us...
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Manager
Other Observations & Comments
If we could afford to change products, we would, but I don't know that we can. My recommendation...
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Manager
Functionality and Upgrades
A lot of things broke with our last upgrade. The go-live didn't go well at all. The system was down...
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Manager
Service and Support
The vendor has feedback support, and every time I have a problem, I call the support people, and...
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Manager
Functionality and Upgrades
Before, we could only make a CD when we were at a workstation. Now, the upgrade means that we can...
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Manager
Functionality and Upgrades
There were things that we had to go onto the workstation to fix, and I couldn’t figure out why we...
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Director
Functionality and Upgrades
Change Healthcare fell behind on producing an HTML5 viewer for the end users. Our end users still...
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Director
Service and Support
I think Change Healthcare is having issues with maintaining staff members. It takes a long time to...
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Director
Service and Support
The vendor does a reasonable job of keeping their promises. They do as good as anybody else in the...
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Manager
Functionality and Upgrades
We don’t have the new medication package, but that is our choice. Change Healthcare does offer it....
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Manager
Future Outlook
We are consolidating on the cardiology side, so it will be interesting to see what we do and how we...
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Manager
Other Observations & Comments
We work with a different vendor’s VNA, and we moved some of our cardiology images from Change...
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Nurse
Other Observations & Comments
We had an executive that had been working with us for a long time, but that person retired, so...
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Nurse
Functionality and Upgrades
I like that an administrator pretty much has the keys to the universe when he or she has the...
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Nurse
Other Observations & Comments
We can ask for 10 new items to be done and built, but at the end of the day, whether the end users...
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Nurse
Functionality and Upgrades
The product is part of our long-term plans. We switched the whole hospital to Epic’s platform, and...
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Nurse
Service and Support
Like every other vendor, Change Healthcare promises a Cadillac, and sometimes we get something in...
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Nurse
ROI / Cost (care and feeding)
The price is set for whatever package we are looking at. If we want to do an inventory upgrade,...
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Nurse
Other Observations & Comments
Most of the upgrades we have are requirements of the government. Every vendor has to have...
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Nurse
Implementation and Training
Change Healthcare does a very good job with training. The people that have been in place have been...
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Nurse
Service and Support
The product always works as intended. There is an aorta that bifurcates into the right and left...
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Nurse
Functionality and Upgrades
The product is easy. I call it nurse charting for dummies. The templates are so easy that I can...
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Nurse
Functionality and Upgrades
There is nothing we do that we can’t document in the system in some way. There are always...
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Nurse
Service and Support
As soon as we call the support, we get to talk to someone. The person remotely accesses our PC and...
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Analyst/Coordinator
Functionality and Upgrades
The platform is not terrible. I can log in, look up a patient, pull up images, and run the application....
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Analyst/Coordinator
Functionality and Upgrades
There is a disconnect between the different modalities. We want some of the functionality of the...
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Analyst/Coordinator
Functionality and Upgrades
We have some doctors that like to dictate, and dictating into the cardiology system isn’t easy....
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Director
Other Observations & Comments
The vendor has been reaching out to me about unresolved issues that I don't have time to deal with,...
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Director
Functionality and Upgrades
Some of the product's measuring abilities are a bit limited compared to other products. I would like...
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Director
Implementation and Training
The vendor set up a training system for our users. They could go in and play in the product. A while...
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Manager
Technology
Change Healthcare always sends things to my email. I just don’t have time to open the emails. But...
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Manager
Service and Support
Change Healthcare provides all the help they can. I don’t call them every day, but when I do call,...
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Manager
Functionality and Upgrades
The product works. It could probably be built up more later on if I ever have time, but that is not...
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Manager
Other Observations & Comments
The product is part of my long-term plans, but I don’t know whether that is the case for the powers...
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Manager
Other Observations & Comments
The training has been good, but it was so long ago. When I go online with Change Healthcare, they...
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Manager
Relationship
The structured reporting for echo studies is very easy. I am still learning things as I go, but I...
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Manager
Other Observations & Comments
Change Healthcare is very willing to partner with us and develop the product to make it better. We...
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Manager
Technology
Our end users call Change Healthcare's system clunky. But we aren't on the latest version of the...
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Manager
ROI / Cost (care and feeding)
Change Healthcare avoids nickel-and-diming. They are pretty good at partnering with us on pricing,...
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Manager
Other Observations & Comments
It is hard to know whether Cardiology Solutions is part of our long-term plans because decisions are...
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Manager
Service and Support
The vendor is terrible at supporting our integration goals. We are having a lot of ongoing issues in...
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Manager
Functionality and Upgrades
What I like about the product is that the structured reporting is built well and is easy to use. The...
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Manager
Service and Support
Our corporate office is a ways away, so when there is an issue, we have to wait. That is extremely...
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Manager
Functionality and Upgrades
I like that the system is easy to use, and the vendor is responsive. We can always get somebody when...
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Manager
Functionality and Upgrades
The vendor could improve the speed of the program; it is a bit sluggish. I have confirmed with the...
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Director
Relationship
There are specific people who are assigned to us, and that is very helpful to me because I don't...
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Director
Functionality and Upgrades
The EP integration was very difficult, given that the vendor had a hemo system. When I purchased the...
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Analyst/Coordinator
Functionality and Upgrades
The vendor provides an out-of-the-box version that works very nicely remotely. If people are reading...
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Analyst/Coordinator
Service and Support
The service is proactive. The service engineers that I talk to today are the same ones that worked...
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Analyst/Coordinator
Other Observations & Comments
I am not disappointed with the product as it is promoted. I am most often disappointed because we...
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Analyst/Coordinator
Functionality and Upgrades
The tool is great. The remote version and the current in-house version are identical, so there is no...
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Analyst/Coordinator
Functionality and Upgrades
The system is stable. The end-user navigation is fairly easy. There isn’t a whole lot of ramping up...
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Analyst/Coordinator
Functionality and Upgrades
The system is not good in a Citrix environment, but I don’t know what really would be good in a...
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Director
Relationship
Change Healthcare hasn't supported us through the COVID-19 crisis. My account executive hasn't...
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Director
Functionality and Upgrades
Change Healthcare went in the right direction when they moved to a web-based solution with the...
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Director
Functionality and Upgrades
Change Healthcare is on the right path in allowing us to customize vascular reports the way we see fit....
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Director
Functionality and Upgrades
When Change Healthcare is developing new functionality, they need to work more with their customer...
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Director
Relationship
Change Healthcare doesn't keep all of their promises. When we went from the thick client to the...
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Director
ROI / Cost (care and feeding)
I work with a lot of vendors, and Change Healthcare is the one where I can say that literally every...
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Director
Other Observations & Comments
I would like to see Change Healthcare finish what they started with the web-based functionality and...
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Manager
ROI / Cost (care and feeding)
Change Healthcare is probably not part of our long-term plans. There is a lot of nickel-and-diming...
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Manager
Functionality and Upgrades
The product is stable and has all of the features that our clinical users are looking for.
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Manager
Relationship
The account executive has been very good and has been really working with us to understand our...
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Analyst/Coordinator
Service and Support
Change Healthcare normally does pretty well at being proactive. But recently, they let something...
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Analyst/Coordinator
Functionality and Upgrades
The cardiology solution is easy to use; it is functional, and we like it.
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Manager
Technology
I don't think I have had the need for the vendor to do anything during the COVID-19 crisis. I...
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Manager
Other Observations & Comments
We don't make the decisions. Our corporate office does. So I am not sure whether the system is part...
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Manager
ROI / Cost (care and feeding)
The vendor charges for every little thing, even to have one more measurement populate in a report....
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Manager
Implementation and Training
There was a limited number of people who got to go to the training, and that was sad because after...
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Manager
Functionality and Upgrades
Whatever the vendor promoted was what we got. That was good.
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Manager
Other Observations & Comments
I am low on the totem pole, and the executives don't interact with me. They interact with the IT director....
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Manager
Functionality and Upgrades
The reports are really difficult to run. I would rate the tangible outcomes low because of the...
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Manager
Implementation and Training
We really haven't had any ongoing training; we haven't needed it. But I would give the training we...
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Manager
Other Observations & Comments
Everything is about cost. I would love to see the upgrading cost be more reasonable. Right now, we...
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Manager
Other Observations & Comments
The vendor keeps their promises to the best of their ability. They are hindered by our corporation....
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Manager
Interfacing and Integration
I like that the product has the ability to connect to almost any device. We were very limited with...
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Manager
Functionality and Upgrades
I would like to see improved usage of structured reporting for physicians, the staff for...
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Physician
Implementation and Training
Change Healthcare did a good job of training us on the cardiology system. Change Healthcare is more...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The doctors have to run around just to find places to use the application. They can't freely use it...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Change Healthcare charges us for everything. They charge us for the pen that is used to sign their...
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Analyst/Coordinator
Implementation and Training
I have never had a problem with the vendor's implementation services. They are good at...
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Analyst/Coordinator
Interfacing and Integration
The integration is exceptional. The system can integrate with anything.
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Analyst/Coordinator
Functionality and Upgrades
In terms of upgrades, we usually upgrade the hardware too. We have several workstations, which start...
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Analyst/Coordinator
Functionality and Upgrades
My doctors tell me all the time that the system is very easy to use. The system isn't cluttered and...
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Analyst/Coordinator
Service and Support
There has been no difference in the vendor's support. The technical support is exceptional, and I...
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Analyst/Coordinator
Service and Support
The vendor has set up alerts so that if the system is showing signs that there is a problem, the...
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Analyst/Coordinator
Relationship
When we reach out to the executives with a problem, they are very involved, but otherwise, the...
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Analyst/Coordinator
Service and Support
Change Healthcare doesn't drive tangible outcomes. They can be helpful, but they are stuck in a rut....
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Analyst/Coordinator
ROI / Cost (care and feeding)
We are absolutely not getting our money's worth. When we purchase one of the workstations, it comes...
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Analyst/Coordinator
Other Observations & Comments
My satisfaction better increase; otherwise, Change Healthcare is out of here. Based on what they...
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Physician
Interfacing and Integration
The cardiology system has been pretty stable. Change Healthcare integrates all modalities into one...
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Physician
Functionality and Upgrades
My challenge with overall product quality is the stability. The product is functional. Even if we...
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Physician
Sales and Contracting
Every single thing in our contract has to be rescoped and renegotiated. Change Healthcare failed to...
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Manager
ROI / Cost (care and feeding)
I am less impressed with the forced upgrades, PTFs, and unexpected charges.
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Manager
Service and Support
The support is excellent. Everyone is easy to work with and knowledgeable.
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Manager
Sales and Contracting
The vendor does not keep all of their promises. It is becoming harder to find vendors who keep their...
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Manager
Functionality and Upgrades
The product is really easy to use. My doctors have been able to catch on to the product really...
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Manager
Implementation and Training
When the vendor comes in for training, sometimes they try to get too deep in the ditches with the...
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Manager
Service and Support
For almost all of our cardiology reports, we use structured reporting. We have had some challenges...
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Manager
Other Observations & Comments
I am on the fence about recommending Cardiology Solutions to a friend. I have high hopes for the...
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Manager
Functionality and Upgrades
The upgrade process is terrible. Linking any third-party products to the system during upgrades is...
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Manager
Functionality and Upgrades
One of the things I don't like about the system is that there isn't an opportunity to build our own...
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Director
Functionality and Upgrades
If the decision were up to me, I would purchase the solution again. We have had it for a while, and...
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Director
Relationship
The vendor doesn't ever initiate anything. I am not aware of them ever proactively contacting us to...
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Director
Sales and Contracting
Something that irritates us is that we get the renewal fee, which is a large sum of money for annual...
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Director
ROI / Cost (care and feeding)
The vendor has some new technology that we want. We would like to hook up our stress system to the...
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Director
ROI / Cost (care and feeding)
With the general support that we pay for annually, we don't get any surprises. The performance is...
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Director
Other Observations & Comments
The system is always kind of a challenge. The ease of use for the end user is fine, but the system...
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Manager
Service and Support
The resources at Change Healthcare have started to become more and more limited, and their support...
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Manager
Future Outlook
The vendor's technology is good, and we still use it. We aren't in a hurry to get away from the...
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Manager
Functionality and Upgrades
The vendor generally puts out a yearly upgrade. We don't always take the upgrade every year, but...
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Manager
Functionality and Upgrades
We don't get very much feedback on the product from the users. Overall, the users are pleased with...
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Manager
Future Outlook
We don't know a lot about other cardiology products out there, but we think Cardiology Solutions is...
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Manager
Relationship
The vendor's support for the product is solid. We don't really need much executive involvement from...
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