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Thank you !

Access info about Cardiology on your dashboard or bookmark under

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Cardiology Solutions Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Director

Other Observations & Comments

The cardiology segment has fewer changes than others, so the vendors don't need to keep up with as...

Jan 2021
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Director

Service and Support

Change Healthcare usually gets back to us in a timely manner. The first-level people who help should...

Jan 2021
(0)
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Manager

Implementation and Training

Training is difficult because most of the doctors who use the system are older. A lot of them don't...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I am on an old version of the product. Change Healthcare has a whole new version that I am...

Jan 2021
(0)
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Director

Functionality and Upgrades

This system is part of our long-term plans. The providers seem to love it. It is easy to use, and it...

Dec 2020
(0)
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Director

Technology

The product includes all cardiology modalities. It has all the reporting features for those...

Dec 2020
(0)
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Director

Technology

We haven't upgraded because of cost and because the physicians are a little upset about the fact...

Dec 2020
(0)
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Director

Technology

We have had some oddities. Sometimes when physicians are in the middle of a report, the product...

Dec 2020
(0)
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Director

Functionality and Upgrades

The billing is horrendous. It is hard to follow. We are continually trying to make sure that we have...

Dec 2020
(0)
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Manager

Future Outlook

Our enterprise is replacing Change Healthcare's solution. Change Healthcare charges us for every...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We are a version behind with Cardiology Solutions. That version would allow us to do more things, so...

Dec 2020
(0)
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Manager

Relationship

We used to have a really good account manager that would check in on us, but at an enterprise level,...

Dec 2020
(0)
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Director

Functionality and Upgrades

The solution works really well. The cardiologists are happy with the solution, but I have heard some...

Nov 2020
(0)
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Director

Service and Support

Change Healthcare hasn't recently implemented any new technology. When we first got the product, we...

Nov 2020
(0)
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Director

Service and Support

We have a sister hospital that we are combined with, and if we don't say that hospital's name when...

Nov 2020
(0)
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Director

Service and Support

Change Healthcare isn't as proactive as I wish they were, but I wouldn't go back to what we were...

Nov 2020
(0)
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Director

Functionality and Upgrades

The measurable outcomes are there, but getting them isn't easy. We have to learn to work through the...

Nov 2020
(0)
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Director

Functionality and Upgrades

We have received our money's worth. The system is a quantum leap from where we were. If we had had...

Nov 2020
(0)
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Manager

Service and Support

The vendor is degrading. They aren't doing well. When we identify a problem, it takes years to be...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

On the cardiology product, I think Change Healthcare is getting better at not charging for every...

Oct 2020
(0)
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Manager

Service and Support

The cardiology viewer was not up to speed with some of the other cardiology viewers in the...

Oct 2020
(0)
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Manager

Service and Support

On the radiology side, sometimes Change Healthcare’s support can take a long time to resolve issues....

Oct 2020
(0)
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Manager

Functionality and Upgrades

Overall, we are very pleased with the product. I have worked with several other products in the...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I appreciate the single database architecture for their entire cardiology PACS suite. Compared to...

Oct 2020
(0)
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Director

Functionality and Upgrades

We have issues with upgrades for the cardiology imaging product. There is a lack of quality and a...

Oct 2020
(0)
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Director

Relationship

I would rate Cardiology Solutions as one of the top three worst applications I have ever had to deal...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Cardiology Solutions is a pretty expensive solution, and Change Healthcare charges us for every...

Oct 2020
(0)
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Director

Relationship

Our relationship with Change Healthcare is not as great as it is with other vendors. I think when...

Oct 2020
(0)
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Manager

Lessons Learned

We have contact with the vendor executives, but our communication doesn't seem to be that effective....

Sep 2020
(0)
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Manager

Functionality and Upgrades

We are currently still in the process of implementing a new vascular module. As the vendor shows us...

Sep 2020
(0)
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Manager

Other Observations & Comments

If we could afford to change products, we would, but I don't know that we can. My recommendation...

Sep 2020
(0)
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Manager

Functionality and Upgrades

A lot of things broke with our last upgrade. The go-live didn't go well at all. The system was down...

Sep 2020
(0)
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Manager

Service and Support

The vendor has feedback support, and every time I have a problem, I call the support people, and...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Before, we could only make a CD when we were at a workstation. Now, the upgrade means that we can...

Sep 2020
(0)
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Manager

Functionality and Upgrades

There were things that we had to go onto the workstation to fix, and I couldn’t figure out why we...

Sep 2020
(0)
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Director

Functionality and Upgrades

Change Healthcare fell behind on producing an HTML5 viewer for the end users. Our end users still...

Jul 2020
(0)
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Director

Service and Support

I think Change Healthcare is having issues with maintaining staff members. It takes a long time to...

Jul 2020
(0)
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Director

Service and Support

The vendor does a reasonable job of keeping their promises. They do as good as anybody else in the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We don’t have the new medication package, but that is our choice. Change Healthcare does offer it....

Jun 2020
(0)
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Manager

Future Outlook

We are consolidating on the cardiology side, so it will be interesting to see what we do and how we...

Jun 2020
(0)
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Manager

Other Observations & Comments

We work with a different vendor’s VNA, and we moved some of our cardiology images from Change...

Jun 2020
(0)
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Nurse

Other Observations & Comments

We had an executive that had been working with us for a long time, but that person retired, so...

Jun 2020
(0)
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Nurse

Functionality and Upgrades

I like that an administrator pretty much has the keys to the universe when he or she has the...

Jun 2020
(0)
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Nurse

Other Observations & Comments

We can ask for 10 new items to be done and built, but at the end of the day, whether the end users...

Jun 2020
(0)
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Nurse

Functionality and Upgrades

The product is part of our long-term plans. We switched the whole hospital to Epic’s platform, and...

Jun 2020
(0)
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Nurse

Service and Support

Like every other vendor, Change Healthcare promises a Cadillac, and sometimes we get something in...

Jun 2020
(0)
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Nurse

ROI / Cost (care and feeding)

The price is set for whatever package we are looking at. If we want to do an inventory upgrade,...

Jun 2020
(0)
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Nurse

Other Observations & Comments

Most of the upgrades we have are requirements of the government. Every vendor has to have...

Jun 2020
(0)
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Nurse

Implementation and Training

Change Healthcare does a very good job with training. The people that have been in place have been...

Jun 2020
(0)
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Nurse

Service and Support

The product always works as intended. There is an aorta that bifurcates into the right and left...

Jun 2020
(0)
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Nurse

Functionality and Upgrades

The product is easy. I call it nurse charting for dummies. The templates are so easy that I can...

Jun 2020
(0)
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Nurse

Functionality and Upgrades

There is nothing we do that we can’t document in the system in some way. There are always...

Jun 2020
(0)
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Nurse

Service and Support

As soon as we call the support, we get to talk to someone. The person remotely accesses our PC and...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The platform is not terrible. I can log in, look up a patient, pull up images, and run the application....

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There is a disconnect between the different modalities. We want some of the functionality of the...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have some doctors that like to dictate, and dictating into the cardiology system isn’t easy....

Jun 2020
(0)
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Director

Other Observations & Comments

The vendor has been reaching out to me about unresolved issues that I don't have time to deal with,...

Jun 2020
(0)
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Director

Functionality and Upgrades

Some of the product's measuring abilities are a bit limited compared to other products. I would like...

Jun 2020
(0)
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Director

Implementation and Training

The vendor set up a training system for our users. They could go in and play in the product. A while...

Jun 2020
(0)
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Manager

Technology

Change Healthcare always sends things to my email. I just don’t have time to open the emails. But...

Jun 2020
(0)
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Manager

Service and Support

Change Healthcare provides all the help they can. I don’t call them every day, but when I do call,...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The product works. It could probably be built up more later on if I ever have time, but that is not...

Jun 2020
(0)
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Manager

Other Observations & Comments

The product is part of my long-term plans, but I don’t know whether that is the case for the powers...

Jun 2020
(0)
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Manager

Other Observations & Comments

The training has been good, but it was so long ago. When I go online with Change Healthcare, they...

Jun 2020
(0)
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Manager

Relationship

The structured reporting for echo studies is very easy. I am still learning things as I go, but I...

Jun 2020
(0)
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Manager

Other Observations & Comments

Change Healthcare is very willing to partner with us and develop the product to make it better. We...

Jun 2020
(0)
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Manager

Technology

Our end users call Change Healthcare's system clunky. But we aren't on the latest version of the...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Change Healthcare avoids nickel-and-diming. They are pretty good at partnering with us on pricing,...

Jun 2020
(0)
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Manager

Other Observations & Comments

It is hard to know whether Cardiology Solutions is part of our long-term plans because decisions are...

May 2020
(0)
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Manager

Service and Support

The vendor is terrible at supporting our integration goals. We are having a lot of ongoing issues in...

May 2020
(0)
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Manager

Functionality and Upgrades

What I like about the product is that the structured reporting is built well and is easy to use. The...

May 2020
(0)
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Manager

Service and Support

Our corporate office is a ways away, so when there is an issue, we have to wait. That is extremely...

May 2020
(0)
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Manager

Functionality and Upgrades

I like that the system is easy to use, and the vendor is responsive. We can always get somebody when...

May 2020
(0)
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Manager

Functionality and Upgrades

The vendor could improve the speed of the program; it is a bit sluggish. I have confirmed with the...

May 2020
(0)
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Director

Relationship

There are specific people who are assigned to us, and that is very helpful to me because I don't...

May 2020
(0)
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Director

Functionality and Upgrades

The EP integration was very difficult, given that the vendor had a hemo system. When I purchased the...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor provides an out-of-the-box version that works very nicely remotely. If people are reading...

May 2020
(0)
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Analyst/Coordinator

Service and Support

The service is proactive. The service engineers that I talk to today are the same ones that worked...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I am not disappointed with the product as it is promoted. I am most often disappointed because we...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The tool is great. The remote version and the current in-house version are identical, so there is no...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is stable. The end-user navigation is fairly easy. There isn’t a whole lot of ramping up...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is not good in a Citrix environment, but I don’t know what really would be good in a...

May 2020
(0)
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Director

Relationship

Change Healthcare hasn't supported us through the COVID-19 crisis. My account executive hasn't...

May 2020
(0)
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Director

Functionality and Upgrades

Change Healthcare went in the right direction when they moved to a web-based solution with the...

May 2020
(0)
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Director

Functionality and Upgrades

Change Healthcare is on the right path in allowing us to customize vascular reports the way we see fit....

May 2020
(0)
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Director

Functionality and Upgrades

When Change Healthcare is developing new functionality, they need to work more with their customer...

May 2020
(0)
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Director

Relationship

Change Healthcare doesn't keep all of their promises. When we went from the thick client to the...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

I work with a lot of vendors, and Change Healthcare is the one where I can say that literally every...

May 2020
(0)
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Director

Other Observations & Comments

I would like to see Change Healthcare finish what they started with the web-based functionality and...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

Change Healthcare is probably not part of our long-term plans. There is a lot of nickel-and-diming...

May 2020
(0)
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Manager

Functionality and Upgrades

The product is stable and has all of the features that our clinical users are looking for.

May 2020
(0)
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Manager

Relationship

The account executive has been very good and has been really working with us to understand our...

May 2020
(0)
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Analyst/Coordinator

Service and Support

Change Healthcare normally does pretty well at being proactive. But recently, they let something...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The cardiology solution is easy to use; it is functional, and we like it.

May 2020
(0)
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Manager

Technology

I don't think I have had the need for the vendor to do anything during the COVID-19 crisis. I...

May 2020
(0)
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Manager

Other Observations & Comments

We don't make the decisions. Our corporate office does. So I am not sure whether the system is part...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing, even to have one more measurement populate in a report....

May 2020
(0)
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Manager

Implementation and Training

There was a limited number of people who got to go to the training, and that was sad because after...

May 2020
(0)
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Manager

Functionality and Upgrades

Whatever the vendor promoted was what we got. That was good.

May 2020
(0)
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Manager

Other Observations & Comments

I am low on the totem pole, and the executives don't interact with me. They interact with the IT director....

May 2020
(0)
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Manager

Functionality and Upgrades

The reports are really difficult to run. I would rate the tangible outcomes low because of the...

May 2020
(0)
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Manager

Implementation and Training

We really haven't had any ongoing training; we haven't needed it. But I would give the training we...

May 2020
(0)
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Manager

Other Observations & Comments

Everything is about cost. I would love to see the upgrading cost be more reasonable. Right now, we...

May 2020
(0)
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Manager

Other Observations & Comments

The vendor keeps their promises to the best of their ability. They are hindered by our corporation....

May 2020
(0)
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Manager

Interfacing and Integration

I like that the product has the ability to connect to almost any device. We were very limited with...

May 2020
(0)
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Manager

Functionality and Upgrades

I would like to see improved usage of structured reporting for physicians, the staff for...

May 2020
(0)
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Physician

Implementation and Training

Change Healthcare did a good job of training us on the cardiology system. Change Healthcare is more...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The doctors have to run around just to find places to use the application. They can't freely use it...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare charges us for everything. They charge us for the pen that is used to sign their...

May 2020
(0)
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Analyst/Coordinator

Implementation and Training

I have never had a problem with the vendor's implementation services. They are good at...

May 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The integration is exceptional. The system can integrate with anything.

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

In terms of upgrades, we usually upgrade the hardware too. We have several workstations, which start...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

My doctors tell me all the time that the system is very easy to use. The system isn't cluttered and...

May 2020
(0)
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Analyst/Coordinator

Service and Support

There has been no difference in the vendor's support. The technical support is exceptional, and I...

May 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor has set up alerts so that if the system is showing signs that there is a problem, the...

May 2020
(0)
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Analyst/Coordinator

Relationship

When we reach out to the executives with a problem, they are very involved, but otherwise, the...

May 2020
(0)
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Analyst/Coordinator

Service and Support

Change Healthcare doesn't drive tangible outcomes. They can be helpful, but they are stuck in a rut....

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are absolutely not getting our money's worth. When we purchase one of the workstations, it comes...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

My satisfaction better increase; otherwise, Change Healthcare is out of here. Based on what they...

May 2020
(0)
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Physician

Interfacing and Integration

The cardiology system has been pretty stable. Change Healthcare integrates all modalities into one...

May 2020
(0)
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Physician

Functionality and Upgrades

My challenge with overall product quality is the stability. The product is functional. Even if we...

May 2020
(0)
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Physician

Sales and Contracting

Every single thing in our contract has to be rescoped and renegotiated. Change Healthcare failed to...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

I am less impressed with the forced upgrades, PTFs, and unexpected charges.

Apr 2020
(0)
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Manager

Service and Support

The support is excellent. Everyone is easy to work with and knowledgeable.

Apr 2020
(0)
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Manager

Sales and Contracting

The vendor does not keep all of their promises. It is becoming harder to find vendors who keep their...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The product is really easy to use. My doctors have been able to catch on to the product really...

Apr 2020
(0)
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Manager

Implementation and Training

When the vendor comes in for training, sometimes they try to get too deep in the ditches with the...

Apr 2020
(0)
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Manager

Service and Support

For almost all of our cardiology reports, we use structured reporting. We have had some challenges...

Mar 2020
(0)
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Manager

Other Observations & Comments

I am on the fence about recommending Cardiology Solutions to a friend. I have high hopes for the...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The upgrade process is terrible. Linking any third-party products to the system during upgrades is...

Mar 2020
(0)
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Manager

Functionality and Upgrades

One of the things I don't like about the system is that there isn't an opportunity to build our own...

Mar 2020
(0)
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Director

Functionality and Upgrades

If the decision were up to me, I would purchase the solution again. We have had it for a while, and...

Mar 2020
(0)
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Director

Relationship

The vendor doesn't ever initiate anything. I am not aware of them ever proactively contacting us to...

Mar 2020
(0)
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Director

Sales and Contracting

Something that irritates us is that we get the renewal fee, which is a large sum of money for annual...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor has some new technology that we want. We would like to hook up our stress system to the...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

With the general support that we pay for annually, we don't get any surprises. The performance is...

Mar 2020
(0)
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Director

Other Observations & Comments

The system is always kind of a challenge. The ease of use for the end user is fine, but the system...

Mar 2020
(0)
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Manager

Service and Support

The resources at Change Healthcare have started to become more and more limited, and their support...

Mar 2020
(0)
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Manager

Future Outlook

The vendor's technology is good, and we still use it. We aren't in a hurry to get away from the...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The vendor generally puts out a yearly upgrade. We don't always take the upgrade every year, but...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We don't get very much feedback on the product from the users. Overall, the users are pleased with...

Mar 2020
(0)
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Manager

Future Outlook

We don't know a lot about other cardiology products out there, but we think Cardiology Solutions is...

Mar 2020
(0)
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Manager

Relationship

The vendor's support for the product is solid. We don't really need much executive involvement from...

Mar 2020
(0)
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