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Cardiology Solutions
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Manager
The software is easy to use. It is a little more difficult to use than the vendor’s radiology...
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Manager
Cardiology Solutions is a stable system. I never have to worry about it breaking all the time. I...
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Manager
I don’t deal with Change Healthcare from a purchasing perspective anymore; that is done by the folks...
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Manager
The vendor doesn’t avoid charging us for every little thing. That is worse for this solution than it...
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Manager
I don’t know what Change Healthcare is doing proactively for Cardiology Solutions.
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Manager
Our health system is moving to a new EMR, so structured reporting will no longer be done in Change...
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Manager
The vendor has done a lot of things for us that we probably should have paid for but we didn’t....
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Manager
Change Healthcare could be better about thoroughness during the implementation. When we had some...
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Manager
There are some features that we wish the product had. Maybe if I were on the next version up, there...
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Manager
Change Healthcare’s support people are the best support people I have ever dealt with. They are very...
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Nurse
We have interfaces with our EMR and Cardiology Solutions, but Cardiology Solutions isn't really...
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Nurse
There is an issue in Cardiology Solutions when an organization has multiple providers participating....
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Nurse
The reporting tool that Change Healthcare has and the tools that come with Cardiology Solutions...
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Nurse
At one point, we looked to see what other options we had in the cardiology area. We couldn't find...
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Nurse
Change Healthcare doesn't avoid us charging for every little thing. We have found little ways and...
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Nurse
We had an implementation where Change Healthcare had people come out to help us. As we found issues,...
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Nurse
We were left to our own devices for some training items with Change Healthcare. They reviewed things...
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Director
Over the years, Change Healthcare has enhanced the product quite a bit, but it hasn’t been a...
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Director
Change Healthcare needs more support personnel to support their accounts. If something is going...
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Director
I always like to watch our new staff members work with the product, and by my observations,...
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Director
On the Cardiology Solutions side, which is mainly noninvasive, Change Healthcare does a pretty good...
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Director
Change Healthcare’s executive involvement is nonexistent. We have had multiple account executives...
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Manager
When we started looking for an enterprise solution vendor, Change Healthcare was on our list. We...
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VP/Other Executive
The only feedback we have is that Change Healthcare's upgrade process is still pretty substandard. I...
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Director
For the most part, the solution has been good. My only concern is that we will have to reach out to...
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Director
I would look around at other systems before buying this product again. The solution doesn't...
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Director
We have received the training that we need from Change Healthcare. When we have needed the vendor to...
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Director
The product can be a little challenging. It is tough to train people on it because other systems are...
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Director
If the product had alerts on it, it could let us know about specific things that are on the radar...
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Manager
The image management, reporting, and hemodynamics are all integrated very well. The solution has a...
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Manager
Whenever we call the support people, they are really responsive. They listen to our issues, log...
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Manager
It is so hard to keep up with technology. Maybe the vendor could be a little quicker with new...
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Director
From a cardiology imaging standpoint, Change Healthcare has made some good changes to the product in...
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Analyst/Coordinator
Cardiology Solutions needs to be revamped to be more like Radiology Solutions. Cardiology Solutions...
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Director
Change Healthcare hasn't really come out with anything new in a while. They haven't developed their...
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Director
Change Healthcare breaks up their support into multiple categories. We have the Change Healthcare...
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Nurse
Everything is rock solid. For the most part, the system gives us no issues. It is very intuitive....
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Nurse
The vendor has a pretty robust process of getting everyone involved early on during testing. During...
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Nurse
Once the reports are finalized by the nurse or physician, all of the reports go into our EMR and are...
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Nurse
Change Healthcare is very good at alerting us about things, and they do server surveillance. They...
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Nurse
Change Healthcare definitely has people available. I don't ever need or use them, but they check on...
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Nurse
Everybody is going to Epic. We could switch over to Cupid, but Epic doesn't have a solution that can...
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Analyst/Coordinator
We have been lucky to not have slowness with the Change Healthcare system. So much of the...
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Analyst/Coordinator
Change Healthcare is rapidly changing their product. They want one of our locations to move to a...
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Analyst/Coordinator
We are moving to a strategy where all imaging will live in our VNA. The idea is to get rid of all...
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Analyst/Coordinator
Change Healthcare really struggles with training. The training is an impossible situation, though,...
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Director
I would like to see more information on what is coming down the pike for the software, and I would...
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Director
Change Healthcare does a good job of catching issues; however, they are not always the best at...
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Director
I received very good training from Change Healthcare on the software that has allowed us to drive...
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Manager
The cardiologists aren't thrilled with the system's imaging capabilities. In order for us to read...
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Manager
We have had ongoing issues with some of our cardiology workstations. Change Healthcare kept telling...
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Manager
Change Healthcare was really good about avoiding charging until we decided to switch systems. Then...
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Manager
It would be nice if a good follow-up or follow-through were part of the contract. When we first use...
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Manager
We have had some issues with our EMR in terms of communicating with Cardiology Solutions. The...
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Manager
Cardiology Solutions is not user friendly. The system is costly, even just for the upgrades. When we...
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Manager
The training was not reliable, so the outcomes cannot be derived accurately. The data going in was...
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Manager
I never received any training from McKesson, but for somebody who has been through all of the...
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Manager
The system is older, but it is good for its time. I like that the system is specifically built for...
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Manager
I want more intuitive structured reporting. If any cardiologist put a new phrase in the system, it...
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Director
We are using Cardiology Solutions because it has structured reports, and those are nice. We have...
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Director
We are not quite there yet with Cardiology Solutions. I don’t want to ding them on anything yet. I...
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Director
Change Healthcare’s support has been pretty good, even when there has been downtime. They stay...
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Director
I don’t know the pricing piece of Cardiology Solutions, so I don’t know how to compare that side of...
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Director
Cardiology Solutions is easy to use and is pretty intuitive. I am pretty happy with Cardiology...
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Manager
Every time I need something changed with a template, I have to call Change Healthcare and put in a...
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Manager
We have had some interface issues lately. Things sometimes change on a whim, and I don't know why....
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Manager
I deal with a small group of cardiologists, so for me, it is very easy to navigate through the...
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Manager
I sometimes find the back-end administrative reporting to be a little funky and hard to navigate. It...
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Manager
When we were selecting a cardiology system a few years ago, the functionality of some of the other...
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Analyst/Coordinator
We have been forced to move away from Cardiology Solutions. Initially, I was upset about that, but I...
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Analyst/Coordinator
The vendor's implementation team was amazing.
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Analyst/Coordinator
The support used to be great, but now, I can’t say anything good about them. Another issue is with...
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Analyst/Coordinator
The vendor support people are quick to answer, and they usually turn around my issues fairly quickly....
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Analyst/Coordinator
Change Healthcare is always behind on Windows updates. Their system never seems to be anywhere near...
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Analyst/Coordinator
Previously, the vendor always charged us for adding a new modality. Now we don’t have to pay every...
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Manager
Change Healthcare tends to do a bit of nickel-and-diming. They charge us for data mining reports and...
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Manager
On the cardiology side, Change Healthcare could make data mining easier for the superusers. They...
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Manager
I am not sure whether it was a merger or an acquisition, but the service and support changed when...
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Manager
Change Healthcare nickel-and-dimes us in the sense that we get several different invoices. They are...
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Manager
The vendor could improve their customer service, and I would also like to see them expand their...
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Manager
The product is pretty solid overall, and it does what it is supposed to do more often than not. The...
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Manager
With Change Healthcare, we are typically speaking to somebody very quickly when we call in. Their...
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Manager
It seems like once the vendor executives make a sale, we never hear from them again.
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Manager
Change Healthcare has some forums where we get periodic emails with users discussing functionality...
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Manager
With Change Healthcare, some of the gaps are just things like slow performance, and I am told that...
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Analyst/Coordinator
I am very happy with Cardiology Solutions. My end users have nothing but high satisfaction. They...
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Analyst/Coordinator
If we were on the latest and great version of Cardiology Solutions, it would be web based. That...
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Manager
Change Healthcare's cardiology PACS isn't as friendly as their radiology PACS. It is more difficult...
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Manager
We always get a human for support with Cardiology Solutions. The vendor's service stands out. They...
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Manager
I like the Windows aspect in Cardiology Solutions. We can copy and paste things, and we can use the...
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Manager
I would like the vendor to not charge us for everything. They nickel-and-dime us to death with the add-ons....
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Analyst/Coordinator
The company has gone through a lot of changes over the years. One day there is someone from...
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Analyst/Coordinator
The vendor does have a yearly user meeting, which is actually very helpful. They also have a website...
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Analyst/Coordinator
One of our goals is to tighten up the integration with our EMR and our inventory management system....
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Analyst/Coordinator
In terms of overall product quality, Cardiology Solutions is a good enterprise CVIS. It works as...
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Analyst/Coordinator
There are things that we have been promised for many years, and the vendor still hasn't provided...
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Analyst/Coordinator
For many years, the vendor has been slacking with delivering new technology that meets our needs. We...
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Manager
Change Healthcare's products work as promoted. I am happy with the system. It is user friendly. The...
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Analyst/Coordinator
Some things remain to be seen with the most recent upgrade, but I believe there are some newer and...
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Analyst/Coordinator
We don't take advantage of attempts to integrate into other systems and things like that. All of our...
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Director
Cardiology is a stronger area for Change Healthcare. In cardiology, the images are a lot more...
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Director
The Change Healthcare salespeople are always trying to resell products that I already own.
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Manager
Over the last few years, everyone has moved to remote training. When we initially installed the...
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Director
The cardiology segment has fewer changes than others, so the vendors don't need to keep up with as...
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Director
Change Healthcare usually gets back to us in a timely manner. The first-level people who help should...
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Manager
Training is difficult because most of the doctors who use the system are older. A lot of them don't...
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Manager
I am on an old version of the product. Change Healthcare has a whole new version that I am...
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Director
This system is part of our long-term plans. The providers seem to love it. It is easy to use, and it...
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Director
The product includes all cardiology modalities. It has all the reporting features for those...
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Director
We haven't upgraded because of cost and because the physicians are a little upset about the fact...
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Director
We have had some oddities. Sometimes when physicians are in the middle of a report, the product...
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Director
The billing is horrendous. It is hard to follow. We are continually trying to make sure that we have...
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Manager
Our enterprise is replacing Change Healthcare's solution. Change Healthcare charges us for every...
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Manager
We are a version behind with Cardiology Solutions. That version would allow us to do more things, so...
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Manager
We used to have a really good account manager that would check in on us, but at an enterprise level,...
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Director
The solution works really well. The cardiologists are happy with the solution, but I have heard some...
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Director
Change Healthcare hasn't recently implemented any new technology. When we first got the product, we...
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Director
We have a sister hospital that we are combined with, and if we don't say that hospital's name when...
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Director
Change Healthcare isn't as proactive as I wish they were, but I wouldn't go back to what we were...
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Director
The measurable outcomes are there, but getting them isn't easy. We have to learn to work through the...
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Director
We have received our money's worth. The system is a quantum leap from where we were. If we had had...
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Manager
The vendor is degrading. They aren't doing well. When we identify a problem, it takes years to be...
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Manager
On the cardiology product, I think Change Healthcare is getting better at not charging for every...
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Manager
The cardiology viewer was not up to speed with some of the other cardiology viewers in the...
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Manager
On the radiology side, sometimes Change Healthcare’s support can take a long time to resolve issues....
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Manager
Overall, we are very pleased with the product. I have worked with several other products in the...
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Manager
I appreciate the single database architecture for their entire cardiology PACS suite. Compared to...
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