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Cardiology Solutions
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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Cardiology 2022: Which Vendors Are Holding Ground in This Volatile Market?
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User Commentary

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VP/Other Executive

Product

There are some custom things we have to do to make integration work with Cardiology Solutions. We...

Aug 2023
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VP/Other Executive

Culture, Relationship

I wouldn't say the vendor has kept all promises. They have been a reasonable partner, but...

Aug 2023
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VP/Other Executive

Relationship

When we have changed some things, the vendor has reluctantly been pulled along with us. Knowing that...

Aug 2023
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Manager

Relationship, Operations, Product

The system is solid, and it works. We definitely got off to a rocky start when we did our update....

Aug 2023
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Manager

Operations, Value

Change Healthcare does initial training, but they don’t have a great system in place for ongoing...

Aug 2023
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Manager

Relationship

The customer support can be hit or miss. Lately, it has been fine. Change Healthcare's techs need to...

Aug 2023
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Manager

Culture, Relationship

We often try to call our sales representative and don't get a callback. They won't respond to...

Aug 2023
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Manager

Relationship

Change Healthcare’s support people were really good about answering us before. However, we sometimes...

Aug 2023
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Manager

Relationship

Change Healthcare has been my vendor of choice that I have worked with for much of my career. There...

Aug 2023
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Manager

Operations, Product

The product is great and easy to use. From an implementation standpoint, the product has not...

Aug 2023
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CTO

Loyalty, Relationship

Change Healthcare is still going through a lot of change since they were acquired by Optum. The...

Jul 2023
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CTO

Value

Overall, Cardiology Solutions is not too expensive. Change Healthcare was historically not great,...

Jul 2023
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Manager

Product

We like the fact that the product is a single, integrated source. That is a key driving factor,...

Jun 2023
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Manager

Product, Value

The product has met our expected outcome. We had goals to have better ease of use and workflow, and...

Jun 2023
||
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Director

Culture, Relationship

We have been really impressed with Change Healthcare’s level of engagement from both the sales and...

Jun 2023
||
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Director

Relationship, Product

For the most part, all of the products in this area are pretty similar in a lot of ways. Some of...

Jun 2023
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Director

Loyalty, Product

With Change Healthcare’s existing product, I do not believe it has significant strengths over...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

Change Healthcare is quick to turn customers over to the support team after the implementation, and...

Jun 2023
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Analyst/Coordinator

Product

Cardiology Solutions covers a lot of modalities, and Change Healthcare definitely had a clinical...

Jun 2023
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Analyst/Coordinator

Operations, Product

I wish Cardiology Solutions had a little better documentation. The new version has a lot of old...

Jun 2023
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Analyst/Coordinator

Culture, Value

Change Healthcare’s charges are pretty typical. We have had some problems recently with some...

Jun 2023
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(0)
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Manager

Value

Change Healthcare charges for each different modality reporting service, so I feel a little...

May 2023
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(0)
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Manager

Culture, Relationship, Operations

I had a request for something and had to meet with Change Healthcare several times to try to get...

May 2023
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Manager

Product

If I were talking to a peer, I would say that Cardiology Solutions is a really wonderful product and...

May 2023
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Manager

Operations

I have taken pretty much almost every training that Change Healthcare has offered, and they have all...

May 2023
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Analyst/Coordinator

Value

Change Healthcare was problematic in the past with nickel-and-diming, but they seem to have gotten...

May 2023
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Analyst/Coordinator

Relationship

I would like it if Change Healthcare had more high-tier support available to people in different...

May 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

When everything works as intended and all of the bugs have been dealt with, the platform is decent....

May 2023
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(0)
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Analyst/Coordinator

Loyalty, Operations, Product

The vendor's web client is a completely new iteration of the vendor's web-based viewer, and it has...

May 2023
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Analyst/Coordinator

Culture, Operations, Product

Change Healthcare is a typical vendor. Their customers go to the vendor's dog and pony show and...

May 2023
||
(0)
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Manager

Operations, Value

We did a huge software and hardware upgrade with Change Healthcare in the past. With one thing they...

May 2023
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(0)
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Manager

Loyalty, Product

Right now, there is no functionality with inventory integration into Change Healthcare's system....

May 2023
||
(0)
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VP/Other Executive

Operations

The implementation process was a little rugged, to begin with, but the vendor got better at things...

Mar 2023
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VP/Other Executive

Product

We like that the product is integrated with our EMR so we can transfer images if we need to.

Mar 2023
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Analyst/Coordinator

Loyalty

Cardiology Solutions will become a lot more flexible for recording, especially when it comes to some...

Mar 2023
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Analyst/Coordinator

Relationship

Cardiology Solutions' support is more focused compared to the support for other Change Healthcare...

Mar 2023
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Analyst/Coordinator

Product

I find Cardiology Solutions to be just a bit obtuse, but that could be because of my role. However,...

Mar 2023
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Manager

Loyalty

Our future satisfaction will depend on whether we get upgrades. Right now, we are satisfied with...

Feb 2023
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Manager

Operations

I would like the vendor to do more integrated training. Doing more interactive training would take...

Feb 2023
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(0)
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Manager

Product

The structural reporting and reviewing of images are pretty easy for the staff members to adopt,...

Feb 2023
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Manager

Loyalty, Product

The product is good. There are always going to be improvements, and the vendor has made some...

Feb 2023
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(0)
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Manager

Loyalty, Product

We are only using the cath reporting and the echo reporting. Of course, there is also vascular...

Feb 2023
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Manager

Relationship

Support from the cardiology perspective is pretty good. The vendor is pretty attentive, and we...

Feb 2023
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(0)
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CTO

Relationship

If things are not working right, we tend to get a lot of people from Change Healthcare that quickly...

Feb 2023
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(0)
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CTO

Culture, Product

Change Healthcare delivers what they say they can, but because the product is a subset of the...

Feb 2023
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(0)
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CTO

Relationship

We don’t ever hear from Change Healthcare in terms of them warning us of potential issues down the...

Feb 2023
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(0)
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Manager

Relationship

The only time I ever worked with any executives from Change Healthcare was when the system went...

Feb 2023
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(0)
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Manager

Product

We do not have any sort of dashboard for proactive alerts from the system, and that is a big thing...

Feb 2023
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(0)
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Director

Relationship

Change Healthcare is doing much better with their support.

Jan 2023
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(0)
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Manager

Relationship

Change Healthcare has great phone and web support.

Jan 2023
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(0)
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Manager

Loyalty, Product

During our last update with Change Healthcare, the performance of the web-based component in their...

Jan 2023
||
(0)
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Manager

Relationship

Our experience with Change Healthcare is very good. It is not excellent, but it is not by any means...

Jan 2023
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(0)
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Manager

Loyalty, Value

One challenge of ours is that we have not explored any of Change Healthcare's competitors....

Jan 2023
||
(0)
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Manager

Culture, Value

Change Healthcare ranks pretty high in keeping their promises, but they don't keep them all. The...

Jan 2023
||
(0)
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Manager

Operations, Product

I would tell other providers that Change Healthcare’s intuitive applications and upgrade teams are...

Dec 2022
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(0)
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VP/Other Executive

Relationship

Change Healthcare's executive team doesn’t represent themselves as put together. They are casual...

Oct 2022
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(0)
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VP/Other Executive

Culture, Relationship, Product

While Change Healthcare wants to provide a SaaS solution, it is very difficult to provide that...

Oct 2022
||
(0)
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VP/Other Executive

Loyalty

If Change Healthcare can pull off what they say they are going to do on their road map, then their...

Oct 2022
||
(0)
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Manager

Culture, Value

Change Healthcare's pricing has been really high. The product has become very expensive to maintain...

Oct 2022
||
(0)
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Manager

Culture, Product

When the product does work, everything works. There are some kinks in the product that we are trying...

Oct 2022
||
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In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
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Cardiology 2021
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While enterprise imaging (EI) is on healthcare organizations’ minds, many currently use multiple vendors for different imaging needs. For cardiology in particular, organizations frequently must piece together multiple systems to meet their structured reporting needs. Today, a number of organizations are replacing their legacy cardiology solutions and/or evaluating cardiology in the context of their long-term EI strategy (including structured reporting in the CVIS). No cardiology offering stands out with great customer satisfaction—each of the last three years has seen a different vendor win Best in KLAS for cardiology. This report examines 38 recent cardiology purchase decisions and the factors driving these decisions.



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