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Cardiology Solutions
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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Cardiology 2022: Which Vendors Are Holding Ground in This Volatile Market?
Cardiology 2022:
Which Vendors Are Holding Ground in This Volatile Market?
August 2022
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Optum/Change Healthcare Merger: Customer Insights 2022
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Cardiology 2021: Opportunity for Market Disruption (A Decision Insights Report)
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User Commentary

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Manager

Functionality and Upgrades

I would tell other providers that Change Healthcare’s intuitive applications and upgrade teams are...

Dec 2022
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VP/Other Executive

Relationship

Change Healthcare's executive team doesn’t represent themselves as put together. They are casual...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

While Change Healthcare wants to provide a SaaS solution, it is very difficult to provide that...

Oct 2022
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VP/Other Executive

Future Outlook

If Change Healthcare can pull off what they say they are going to do on their road map, then their...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Change Healthcare's pricing has been really high. The product has become very expensive to maintain...

Oct 2022
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Manager

Functionality and Upgrades

When the product does work, everything works. There are some kinks in the product that we are trying...

Oct 2022
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Manager

Service and Support

The application works very well, and it is easy to get a hold of the customer service team. I feel...

Sep 2022
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Manager

Functionality and Upgrades

I would like to see more flexibility within Change Healthcare’s application to allow the users to...

Sep 2022
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Physician

Relationship

We don't interact with Change Healthcare's people very much anymore. We interacted with them when we...

Aug 2022
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Physician

Other Observations & Comments

If we had the option of buying Change Healthcare’s system again, we would have to do an in-depth...

Aug 2022
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Physician

Functionality and Upgrades

The optimization of Change Healthcare's system has been slow and disappointing.

Aug 2022
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Analyst/Coordinator

Service and Support

We don’t get the quality of service or support we want when we call the service team. That is not...

Aug 2022
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Analyst/Coordinator

Relationship

If an issue is not within the vendor's immediate area of expertise, they are slow in getting a...

Aug 2022
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Manager

Interfacing and Integration

The product is great, but we are still struggling with some of the integration parts.

Aug 2022
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Manager

Functionality and Upgrades

When we upgraded the system, some of the features that we had used pretty heavily weren’t in the new...

Aug 2022
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Manager

Implementation and Training

We ended up cycling through a lot of project engineers while implementing an upgrade. Getting...

Aug 2022
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Director

Functionality and Upgrades

I like Cardiology Solutions because the reports that come from our cardiologists are great.

Aug 2022
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Director

Service and Support

The support from Change Healthcare has not been amazing. Anytime we need support, it seems like...

Aug 2022
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Manager

ROI / Cost (care and feeding)

I would buy Change Healthcare's solution again because it has worked well for us. Additionally, the...

Aug 2022
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Manager

Functionality and Upgrades

We were extremely satisfied with the last upgrade we had with Change Healthcare. The whole process...

Aug 2022
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Manager

Implementation and Training

Any training we have had with Change Healthcare has been virtual training, which is challenging in...

Aug 2022
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Manager

Lessons Learned

Our biggest challenge is that our security team is very aggressive, and what they want is more than...

Aug 2022
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Manager

Other Observations & Comments

Our organization does not allow active monitoring within the system. Change Healthcare is only...

Aug 2022
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Manager

Service and Support

Change Healthcare's technicians and telephone support people are exceptional. They are able to...

Aug 2022
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Manager

Technology

Change Healthcare's system is dependable. Most of the damage that causes issues for us is physical...

Aug 2022
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Manager

Interfacing and Integration

We use Change Healthcare’s system as our cardiology PACS and for structured reporting for echo,...

Aug 2022
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Manager

Technology

Change Healthcare's system is pretty stable, and for the most part, we don't have many incidents of...

Aug 2022
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Manager

Future Outlook

The support team is really good as long as we get to the right person. If we don't get to the right...

Aug 2022
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Manager

Functionality and Upgrades

We use Change Healthcare's system with another vendor's VNA because Change Healthcare does not...

Aug 2022
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Manager

Implementation and Training

From a cardiology standpoint, I can’t think of anything Change Healthcare does exceedingly well...

Jul 2022
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Manager

Service and Support

We have had challenges getting support from Change Healthcare. When we call in, we get a live person...

Jul 2022
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Manager

Functionality and Upgrades

Change Healthcare is lacking in cardiology software from an innovation standpoint. We have had to do...

Jul 2022
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Manager

Technology

I don't have anything against Change Healthcare. I just don't think they have kept up with...

Jun 2022
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Manager

Service and Support

If we can get through on the phone and talk to a person at Change Healthcare, the support is usually...

Jun 2022
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Manager

Functionality and Upgrades

We had a really bad experience with our last upgrade. The project team didn't tell us about bugs...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I experience better support from the Cardiology Solutions people within Change Healthcare. I believe...

Jun 2022
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Manager

Functionality and Upgrades

Cardiology Solutions is pretty spot on. It is a little cumbersome. There is a learning curve when it...

Jun 2022
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Manager

Service and Support

Change Healthcare's support people are pretty darn good.

Jun 2022
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Manager

Interfacing and Integration

The vendor could improve the system by simplifying some of their consoles. Change Healthcare should...

Jun 2022
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Manager

Functionality and Upgrades

The vendor's web product is very nice. Change Healthcare has made really good improvements to it,...

Jun 2022
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Manager

Service and Support

The vendor's support people used to be amazing. They were the golden standard. But lately, Change...

Jun 2022
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Analyst/Coordinator

Service and Support

Change Healthcare has been great about supporting this product and getting back to us right away.

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like to see more backward compatibility with Cardiology Solutions. If we decide to...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Most of our wish list items are fixed in the newer versions of the product. If we have an issue, we...

Jun 2022
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Manager

Functionality and Upgrades

When Change Healthcare puts out an upgrade, it is very well tested. It is rare that we have any...

Jun 2022
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Manager

Service and Support

It takes longer for the vendor to address tech support tickets than it used to. They used to answer...

Jun 2022
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Analyst/Coordinator

Implementation and Training

The Change Healthcare systems are very good and very capable of structured reporting. The vascular...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We sometimes have problems with the vendor’s fax server or fax system that we utilize. We did not...

Apr 2022
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Analyst/Coordinator

Service and Support

The vendor’s support staff is really good to work with. After we get more knowledge on how to make...

Apr 2022
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Analyst/Coordinator

Relationship

The vendor is proactive because they monitor things really well and reach out to me if they need to...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We are still on Internet Explorer, and Internet Explorer is going to be obsolete soon, so we are...

Apr 2022
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Manager

Functionality and Upgrades

There were some enhanced features we got when we went to a newer version, and we are still getting...

Apr 2022
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Manager

Functionality and Upgrades

We still have some measurements that we are trying to work through for the structured reporting for...

Apr 2022
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Manager

Service and Support

I love Change Healthcare's support. The support people are extremely knowledgeable, including even...

Apr 2022
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Manager

Functionality and Upgrades

Change Healthcare does a good job of handling new things as new technologies come up. They also do a...

Apr 2022
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Manager

Functionality and Upgrades

Cardiology Solutions is excellent. It is easy to use, our doctors like it, and its reports look...

Apr 2022
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Manager

Functionality and Upgrades

I like that the solution is web based and vendor agnostic, so we can apply the software to any of...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Change Healthcare charges us for every little thing. We need one of our areas to be updated soon. We...

Apr 2022
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Manager

Service and Support

I am not sure who our Change Healthcare sales representative is right now. The vendor used to deal...

Apr 2022
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Manager

Implementation and Training

Change Healthcare doesn't provide much training after their initial training. Even if we go to their...

Apr 2022
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Manager

Functionality and Upgrades

Based on what we have purchased, the solution does everything that we need it to do. At this point,...

Apr 2022
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Manager

Service and Support

Change Healthcare's support people are pretty good about following up with us, even in emails. There...

Apr 2022
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Manager

Service and Support

A positive about Cardiology Solutions is the support. I don't know that I have ever gone to...

Apr 2022
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Manager

Functionality and Upgrades

The product is not quite as user friendly as the radiology product when it comes to image management...

Apr 2022
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Analyst/Coordinator

Service and Support

Change Healthcare's support team is quite good and is very responsive when we call. I never have any...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Our end users can figure out how to use the system. The user interface and workflows make sense to...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The built-in reporting tools are a bit dated. The tools would probably be really slick in the '90s,...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

The product could be better for our specialty, and the product often doesn’t support the number of...

Apr 2022
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Manager

Functionality and Upgrades

One thing that really frustrates me with Cardiology Solutions is that when some of our cardiologists...

Apr 2022
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Manager

Functionality and Upgrades

Cardiology Solutions is super user friendly. I haven’t seen anything that the system does wrong. I...

Apr 2022
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Manager

Functionality and Upgrades

As an administrator, I like that most things can change on a server level and that I am able to go...

Apr 2022
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Manager

Functionality and Upgrades

Once the product is built, it is fine. However, if we need to make any large changes to the report,...

Apr 2022
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Manager

Functionality and Upgrades

Change Healthcare is one of the best vendors out there. From a user functionality perspective, their...

Apr 2022
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Manager

Functionality and Upgrades

Change Healthcare's biggest advantage is their single-database architecture. That makes everything a...

Apr 2022
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Manager

Implementation and Training

Cardiology Solutions is a great system, but support is where I think that Change Healthcare is...

Mar 2022
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Manager

Service and Support

Only about half of Change Healthcare’s regular support team members are good techs. There are a...

Mar 2022
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Manager

Functionality and Upgrades

I like the product. It is 1000% above what we were using before. Our users all know the software...

Mar 2022
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Manager

Functionality and Upgrades

The vendor's next version coming out is a cloud-based solution. The vendor is moving everything to...

Mar 2022
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Manager

Relationship

We pretty much only call our account representative if we want some professional services, which we...

Mar 2022
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Director

Functionality and Upgrades

Change Healthcare's system is a good system. It is easy for me to use, and I can figure things out...

Feb 2022
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Director

Service and Support

When I call the support team for Change Healthcare, the first point of contact is excellent. They...

Feb 2022
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Director

Interfacing and Integration

We like Cardiology Solutions much better than our previous system. It is much more user friendly...

Feb 2022
||
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Director

Service and Support

Whenever we call the vendor about an issue, we can talk to a live person. We don't have to get stuck...

Feb 2022
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Manager

Implementation and Training

We had a meeting about an upgrade, and Change Healthcare told us that we would be getting a certain...

Feb 2022
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Manager

Sales and Contracting

Change Healthcare’s IT team talked about a lot of things that I didn't understand. Change Healthcare...

Feb 2022
||
(0)
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Manager

Implementation and Training

We missed a lot of what the project manager said. Sometimes the information just went way over my...

Feb 2022
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Manager

Lessons Learned

Other organizations that are looking at this solution need to make sure everything is compatible....

Feb 2022
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(0)
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Manager

Technology

We upgraded to a cloud-based system; there is no hardware involved. We use the hospital network...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

If we have a computer with a writable disk in the setup, we can make a disk anywhere with the cloud....

Feb 2022
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Manager

Functionality and Upgrades

The format for adult echos and pediatric echos are the same, but the structure is a little different...

Feb 2022
||
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Manager

Functionality and Upgrades

Change Healthcare added one of our requests from the doctors. The doctors didn't always know whether...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Cardiology Solutions' reports are really geared toward cardiology, so it took a while for our...

Feb 2022
||
(0)
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CTO

Service and Support

Change Healthcare struggles with timelines and commitments and tends to be a little sloppy at times....

Feb 2022
||
(0)
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CTO

Relationship

If the vendor has a vision of where they are going and what they are doing, they are not...

Feb 2022
||
(0)
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CTO

Functionality and Upgrades

Reporting isn't as good with Change Healthcare as I would like. We have other solutions that our...

Feb 2022
||
(0)
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CTO

Functionality and Upgrades

Overall, the product works okay. I would buy the product again, so the vendor isn't dropping the...

Feb 2022
||
(0)
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Manager

Sales and Contracting

I am fairly satisfied with Change Healthcare's system. The vendor has added support for Chrome....

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

I don't like the case search feature for online tickets in Cardiology Solutions. The software is...

Jan 2022
||
(0)
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Manager

Service and Support

Change Healthcare hasn't changed their support model on the cardiology side, so I am still talking...

Jan 2022
||
(0)
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Manager

Interfacing and Integration

I would like to see better integration between Cardiology Solutions and our EMR.

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

I like that Cardiology Solutions is a one-stop shop for everything. The system supports all our...

Jan 2022
||
(0)
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Manager

Implementation and Training

Part of our problem with Change Healthcare's system is that when we went live with certain modules...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The doctors don't have too many complaints about the reporting, except that the web version crashes...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor's service is great, and the product is great. The vendor gives us the initial training...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cardiology Solutions is mostly stable, and our uptime numbers are very good. The vendor's service...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Everything seems to be a one-off purchase with the vendor, and nothing seems to be included with our...

Jan 2022
||
(0)
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Manager

Relationship

I don't want to say that Change Healthcare is all bad, but I think that they have gone through some...

Jan 2022
||
(0)
 Thank you  Helpful

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Manager

ROI / Cost (care and feeding)

We have had some struggles with the vendor lately. Our clinical leads are dissatisfied with the...

Jan 2022
||
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View All Articles
Related Articles
Article
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Cardiology Structured Reporting 2020: The Heart of the Matter
26 February 21    |   Monique Rasband and Emily Paxman
We get into the breadth and depth of the adoption of cardiology structured reporting for several vendors to tell both providers and vendors that this is still top of mind.
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How do Enterprise Decisions Affect Cardiology?
17 November 16    |   Jared Jeffery
Healthcare IT is integrating. As providers look to consolidate their IT landscapes, many cardiology departments still have to use multiple solutions patchworked together in order to meet all of their
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Perception
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Optum/Change Healthcare Merger
16 August 22    |   Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
Decision Insights
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Cardiology 2021
14 July 21    |   Doug Tolley, Monique Rasband and Sam Eaquinto
While enterprise imaging (EI) is on healthcare organizations’ minds, many currently use multiple vendors for different imaging needs. For cardiology in particular, organizations frequently must piece together multiple systems to meet their structured reporting needs. Today, a number of organizations are replacing their legacy cardiology solutions and/or evaluating cardiology in the context of their long-term EI strategy (including structured reporting in the CVIS). No cardiology offering stands out with great customer satisfaction—each of the last three years has seen a different vendor win Best in KLAS for cardiology. This report examines 38 recent cardiology purchase decisions and the factors driving these decisions.



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