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User Commentary
Relationship
Change Healthcare acquired Cardiology Solutions, and there are still some staff members left from...
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Relationship, Product
There are times when I want to do something like get an interface modification in Cardiology...
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Culture, Relationship
For the most part, the support I receive from Change Healthcare is all under contract and...
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Relationship
The key to good support with Change Healthcare is to get somebody on the phone. When we call Change...
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Loyalty, Product
I'm not hearing any complaints about Cardiology Solutions. The system is a little clunky on our...
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Product
Some structured reports in Cardiology Solutions are automatically sent to the EHR, but there are few...
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Relationship, Operations
Change Healthcare is pretty soft on recommendations. Upgrades are recommended as we get closer to...
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Relationship
Change Healthcare’s web support is abysmal and highly fractured. We can expect a many-day delay when...
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Value
If we had to buy Cardiology Solutions again, we would find a more economical module. This solution...
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Relationship
Change Healthcare does not keep their promises to take our enhancements or listen to our issues and...
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Operations
The implementation was horrible. I think we got an implementation person that was super new, and...
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Relationship, Product
Just viewing things in Cardiology Solutions is easy, but if we are working in it every day, we...
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Product
There are some custom things we have to do to make integration work with Cardiology Solutions. We...
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Culture, Relationship
I wouldn't say the vendor has kept all promises. They have been a reasonable partner, but...
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Relationship
When we have changed some things, the vendor has reluctantly been pulled along with us. Knowing that...
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Relationship, Operations, Product
The system is solid, and it works. We definitely got off to a rocky start when we did our update....
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Operations, Value
Change Healthcare does initial training, but they don’t have a great system in place for ongoing...
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Relationship
The customer support can be hit or miss. Lately, it has been fine. Change Healthcare's techs need to...
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Culture, Relationship
We often try to call our sales representative and don't get a callback. They won't respond to...
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Relationship
Change Healthcare’s support people were really good about answering us before. However, we sometimes...
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Relationship
Change Healthcare has been my vendor of choice that I have worked with for much of my career. There...
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Operations, Product
The product is great and easy to use. From an implementation standpoint, the product has not...
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Loyalty, Relationship
Change Healthcare is still going through a lot of change since they were acquired by Optum. The...
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Value
Overall, Cardiology Solutions is not too expensive. Change Healthcare was historically not great,...
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Product
We like the fact that the product is a single, integrated source. That is a key driving factor,...
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Product, Value
The product has met our expected outcome. We had goals to have better ease of use and workflow, and...
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Culture, Relationship
We have been really impressed with Change Healthcare’s level of engagement from both the sales and...
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Relationship, Product
For the most part, all of the products in this area are pretty similar in a lot of ways. Some of...
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Loyalty, Product
With Change Healthcare’s existing product, I do not believe it has significant strengths over...
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Relationship, Operations
Change Healthcare is quick to turn customers over to the support team after the implementation, and...
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Product
Cardiology Solutions covers a lot of modalities, and Change Healthcare definitely had a clinical...
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Operations, Product
I wish Cardiology Solutions had a little better documentation. The new version has a lot of old...
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Culture, Value
Change Healthcare’s charges are pretty typical. We have had some problems recently with some...
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Value
Change Healthcare charges for each different modality reporting service, so I feel a little...
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Culture, Relationship, Operations
I had a request for something and had to meet with Change Healthcare several times to try to get...
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Product
If I were talking to a peer, I would say that Cardiology Solutions is a really wonderful product and...
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Operations
I have taken pretty much almost every training that Change Healthcare has offered, and they have all...
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Value
Change Healthcare was problematic in the past with nickel-and-diming, but they seem to have gotten...
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Relationship
I would like it if Change Healthcare had more high-tier support available to people in different...
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Loyalty, Product
When everything works as intended and all of the bugs have been dealt with, the platform is decent....
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Loyalty, Operations, Product
The vendor's web client is a completely new iteration of the vendor's web-based viewer, and it has...
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Culture, Operations, Product
Change Healthcare is a typical vendor. Their customers go to the vendor's dog and pony show and...
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Operations, Value
We did a huge software and hardware upgrade with Change Healthcare in the past. With one thing they...
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Loyalty, Product
Right now, there is no functionality with inventory integration into Change Healthcare's system....
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