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Cardiology Solutions
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

The software is easy to use. It is a little more difficult to use than the vendor’s radiology...

Sep 2021
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Manager

Cardiology Solutions is a stable system. I never have to worry about it breaking all the time. I...

Sep 2021
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Manager

I don’t deal with Change Healthcare from a purchasing perspective anymore; that is done by the folks...

Sep 2021
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(0)
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Manager

The vendor doesn’t avoid charging us for every little thing. That is worse for this solution than it...

Sep 2021
||
(0)
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Manager

I don’t know what Change Healthcare is doing proactively for Cardiology Solutions.

Sep 2021
||
(0)
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Manager

Our health system is moving to a new EMR, so structured reporting will no longer be done in Change...

Aug 2021
||
(0)
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Manager

The vendor has done a lot of things for us that we probably should have paid for but we didn’t....

Aug 2021
||
(0)
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Manager

Change Healthcare could be better about thoroughness during the implementation. When we had some...

Aug 2021
||
(0)
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Manager

There are some features that we wish the product had. Maybe if I were on the next version up, there...

Aug 2021
||
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Manager

Change Healthcare’s support people are the best support people I have ever dealt with. They are very...

Aug 2021
||
(0)
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Nurse

We have interfaces with our EMR and Cardiology Solutions, but Cardiology Solutions isn't really...

Aug 2021
||
(0)
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Nurse

There is an issue in Cardiology Solutions when an organization has multiple providers participating....

Aug 2021
||
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Nurse

The reporting tool that Change Healthcare has and the tools that come with Cardiology Solutions...

Aug 2021
||
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Nurse

At one point, we looked to see what other options we had in the cardiology area. We couldn't find...

Aug 2021
||
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Nurse

Change Healthcare doesn't avoid us charging for every little thing. We have found little ways and...

Aug 2021
||
(0)
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Nurse

We had an implementation where Change Healthcare had people come out to help us. As we found issues,...

Aug 2021
||
(0)
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Nurse

We were left to our own devices for some training items with Change Healthcare. They reviewed things...

Aug 2021
||
(0)
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Director

Over the years, Change Healthcare has enhanced the product quite a bit, but it hasn’t been a...

Aug 2021
||
(0)
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Director

Change Healthcare needs more support personnel to support their accounts. If something is going...

Aug 2021
||
(0)
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Director

I always like to watch our new staff members work with the product, and by my observations,...

Aug 2021
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(0)
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Director

On the Cardiology Solutions side, which is mainly noninvasive, Change Healthcare does a pretty good...

Aug 2021
||
(0)
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Director

Change Healthcare’s executive involvement is nonexistent. We have had multiple account executives...

Aug 2021
||
(0)
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Manager

When we started looking for an enterprise solution vendor, Change Healthcare was on our list. We...

Aug 2021
||
(0)
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VP/Other Executive

The only feedback we have is that Change Healthcare's upgrade process is still pretty substandard. I...

Jul 2021
||
(0)
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Director

For the most part, the solution has been good. My only concern is that we will have to reach out to...

Jul 2021
||
(0)
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Director

I would look around at other systems before buying this product again. The solution doesn't...

Jul 2021
||
(0)
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Director

We have received the training that we need from Change Healthcare. When we have needed the vendor to...

Jul 2021
||
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Director

The product can be a little challenging. It is tough to train people on it because other systems are...

Jul 2021
||
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Director

If the product had alerts on it, it could let us know about specific things that are on the radar...

Jul 2021
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(0)
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Manager

The image management, reporting, and hemodynamics are all integrated very well. The solution has a...

Jul 2021
||
(0)
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Manager

Whenever we call the support people, they are really responsive. They listen to our issues, log...

Jul 2021
||
(0)
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Manager

It is so hard to keep up with technology. Maybe the vendor could be a little quicker with new...

Jul 2021
||
(0)
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Director

From a cardiology imaging standpoint, Change Healthcare has made some good changes to the product in...

Jul 2021
||
(0)
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Analyst/Coordinator

Cardiology Solutions needs to be revamped to be more like Radiology Solutions. Cardiology Solutions...

Jul 2021
||
(0)
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Director

Change Healthcare hasn't really come out with anything new in a while. They haven't developed their...

Jul 2021
||
(0)
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Director

Change Healthcare breaks up their support into multiple categories. We have the Change Healthcare...

Jul 2021
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(0)
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Nurse

Everything is rock solid. For the most part, the system gives us no issues. It is very intuitive....

Jul 2021
||
(0)
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Nurse

The vendor has a pretty robust process of getting everyone involved early on during testing. During...

Jul 2021
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Nurse

Once the reports are finalized by the nurse or physician, all of the reports go into our EMR and are...

Jul 2021
||
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Nurse

Change Healthcare is very good at alerting us about things, and they do server surveillance. They...

Jul 2021
||
(0)
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Nurse

Change Healthcare definitely has people available. I don't ever need or use them, but they check on...

Jul 2021
||
(0)
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Nurse

Everybody is going to Epic. We could switch over to Cupid, but Epic doesn't have a solution that can...

Jul 2021
||
(0)
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Analyst/Coordinator

We have been lucky to not have slowness with the Change Healthcare system. So much of the...

Jul 2021
||
(0)
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Analyst/Coordinator

Change Healthcare is rapidly changing their product. They want one of our locations to move to a...

Jul 2021
||
(0)
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Analyst/Coordinator

We are moving to a strategy where all imaging will live in our VNA. The idea is to get rid of all...

Jul 2021
||
(0)
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Analyst/Coordinator

Change Healthcare really struggles with training. The training is an impossible situation, though,...

Jul 2021
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(0)
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Director

I would like to see more information on what is coming down the pike for the software, and I would...

Jul 2021
||
(0)
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Director

Change Healthcare does a good job of catching issues; however, they are not always the best at...

Jul 2021
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(0)
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Director

I received very good training from Change Healthcare on the software that has allowed us to drive...

Jul 2021
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(0)
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Manager

The cardiologists aren't thrilled with the system's imaging capabilities. In order for us to read...

Jul 2021
||
(0)
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Manager

We have had ongoing issues with some of our cardiology workstations. Change Healthcare kept telling...

Jul 2021
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(0)
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Manager

Change Healthcare was really good about avoiding charging until we decided to switch systems. Then...

Jul 2021
||
(0)
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Manager

It would be nice if a good follow-up or follow-through were part of the contract. When we first use...

Jul 2021
||
(0)
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Manager

We have had some issues with our EMR in terms of communicating with Cardiology Solutions. The...

Jul 2021
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(0)
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Manager

Cardiology Solutions is not user friendly. The system is costly, even just for the upgrades. When we...

Jul 2021
||
(0)
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Manager

The training was not reliable, so the outcomes cannot be derived accurately. The data going in was...

Jul 2021
||
(0)
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Manager

I never received any training from McKesson, but for somebody who has been through all of the...

Jul 2021
||
(0)
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Manager

The system is older, but it is good for its time. I like that the system is specifically built for...

Jul 2021
||
(0)
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Manager

I want more intuitive structured reporting. If any cardiologist put a new phrase in the system, it...

Jul 2021
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(0)
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Director

We are using Cardiology Solutions because it has structured reports, and those are nice. We have...

Jun 2021
||
(0)
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Director

We are not quite there yet with Cardiology Solutions. I don’t want to ding them on anything yet. I...

Jun 2021
||
(0)
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Director

Change Healthcare’s support has been pretty good, even when there has been downtime. They stay...

Jun 2021
||
(0)
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Director

I don’t know the pricing piece of Cardiology Solutions, so I don’t know how to compare that side of...

Jun 2021
||
(0)
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Director

Cardiology Solutions is easy to use and is pretty intuitive. I am pretty happy with Cardiology...

Jun 2021
||
(0)
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Manager

Every time I need something changed with a template, I have to call Change Healthcare and put in a...

Jun 2021
||
(0)
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Manager

We have had some interface issues lately. Things sometimes change on a whim, and I don't know why....

Jun 2021
||
(0)
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Manager

I deal with a small group of cardiologists, so for me, it is very easy to navigate through the...

Jun 2021
||
(0)
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Manager

I sometimes find the back-end administrative reporting to be a little funky and hard to navigate. It...

Jun 2021
||
(0)
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Manager

When we were selecting a cardiology system a few years ago, the functionality of some of the other...

Jun 2021
||
(0)
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Analyst/Coordinator

We have been forced to move away from Cardiology Solutions. Initially, I was upset about that, but I...

May 2021
||
(0)
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Analyst/Coordinator

The vendor's implementation team was amazing.

May 2021
||
(0)
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Analyst/Coordinator

The support used to be great, but now, I can’t say anything good about them. Another issue is with...

May 2021
||
(0)
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Analyst/Coordinator

The vendor support people are quick to answer, and they usually turn around my issues fairly quickly....

May 2021
||
(0)
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Analyst/Coordinator

Change Healthcare is always behind on Windows updates. Their system never seems to be anywhere near...

May 2021
||
(0)
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Analyst/Coordinator

Previously, the vendor always charged us for adding a new modality. Now we don’t have to pay every...

May 2021
||
(0)
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Manager

Change Healthcare tends to do a bit of nickel-and-diming. They charge us for data mining reports and...

May 2021
||
(0)
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Manager

On the cardiology side, Change Healthcare could make data mining easier for the superusers. They...

May 2021
||
(0)
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Manager

I am not sure whether it was a merger or an acquisition, but the service and support changed when...

May 2021
||
(0)
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Manager

Change Healthcare nickel-and-dimes us in the sense that we get several different invoices. They are...

Apr 2021
||
(0)
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Manager

The vendor could improve their customer service, and I would also like to see them expand their...

Apr 2021
||
(0)
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Manager

The product is pretty solid overall, and it does what it is supposed to do more often than not. The...

Apr 2021
||
(0)
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Manager

With Change Healthcare, we are typically speaking to somebody very quickly when we call in. Their...

Apr 2021
||
(0)
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Manager

It seems like once the vendor executives make a sale, we never hear from them again.

Apr 2021
||
(0)
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Manager

Change Healthcare has some forums where we get periodic emails with users discussing functionality...

Apr 2021
||
(0)
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Manager

With Change Healthcare, some of the gaps are just things like slow performance, and I am told that...

Apr 2021
||
(0)
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Analyst/Coordinator

I am very happy with Cardiology Solutions. My end users have nothing but high satisfaction. They...

Apr 2021
||
(0)
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Analyst/Coordinator

If we were on the latest and great version of Cardiology Solutions, it would be web based. That...

Apr 2021
||
(0)
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 or  to see details.

Manager

Change Healthcare's cardiology PACS isn't as friendly as their radiology PACS. It is more difficult...

Apr 2021
||
(0)
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Manager

We always get a human for support with Cardiology Solutions. The vendor's service stands out. They...

Apr 2021
||
(0)
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Manager

I like the Windows aspect in Cardiology Solutions. We can copy and paste things, and we can use the...

Apr 2021
||
(0)
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Manager

I would like the vendor to not charge us for everything. They nickel-and-dime us to death with the add-ons....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The company has gone through a lot of changes over the years. One day there is someone from...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor does have a yearly user meeting, which is actually very helpful. They also have a website...

Mar 2021
||
(0)
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Analyst/Coordinator

One of our goals is to tighten up the integration with our EMR and our inventory management system....

Mar 2021
||
(0)
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Analyst/Coordinator

In terms of overall product quality, Cardiology Solutions is a good enterprise CVIS. It works as...

Mar 2021
||
(0)
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Analyst/Coordinator

There are things that we have been promised for many years, and the vendor still hasn't provided...

Mar 2021
||
(0)
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Analyst/Coordinator

For many years, the vendor has been slacking with delivering new technology that meets our needs. We...

Mar 2021
||
(0)
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Manager

Change Healthcare's products work as promoted. I am happy with the system. It is user friendly. The...

Mar 2021
||
(0)
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Analyst/Coordinator

Some things remain to be seen with the most recent upgrade, but I believe there are some newer and...

Feb 2021
||
(0)
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Analyst/Coordinator

We don't take advantage of attempts to integrate into other systems and things like that. All of our...

Feb 2021
||
(0)
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Director

Cardiology is a stronger area for Change Healthcare. In cardiology, the images are a lot more...

Feb 2021
||
(0)
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Director

The Change Healthcare salespeople are always trying to resell products that I already own.

Feb 2021
||
(0)
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Manager

Over the last few years, everyone has moved to remote training. When we initially installed the...

Jan 2021
||
(0)
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Director

The cardiology segment has fewer changes than others, so the vendors don't need to keep up with as...

Jan 2021
||
(0)
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Director

Change Healthcare usually gets back to us in a timely manner. The first-level people who help should...

Jan 2021
||
(0)
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Manager

Training is difficult because most of the doctors who use the system are older. A lot of them don't...

Jan 2021
||
(0)
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Manager

I am on an old version of the product. Change Healthcare has a whole new version that I am...

Jan 2021
||
(0)
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Director

This system is part of our long-term plans. The providers seem to love it. It is easy to use, and it...

Dec 2020
||
(0)
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Director

The product includes all cardiology modalities. It has all the reporting features for those...

Dec 2020
||
(0)
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Director

We haven't upgraded because of cost and because the physicians are a little upset about the fact...

Dec 2020
||
(0)
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 or  to see details.

Director

We have had some oddities. Sometimes when physicians are in the middle of a report, the product...

Dec 2020
||
(0)
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 or  to see details.

Director

The billing is horrendous. It is hard to follow. We are continually trying to make sure that we have...

Dec 2020
||
(0)
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Manager

Our enterprise is replacing Change Healthcare's solution. Change Healthcare charges us for every...

Dec 2020
||
(0)
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Manager

We are a version behind with Cardiology Solutions. That version would allow us to do more things, so...

Dec 2020
||
(0)
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Manager

We used to have a really good account manager that would check in on us, but at an enterprise level,...

Dec 2020
||
(0)
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 or  to see details.

Director

The solution works really well. The cardiologists are happy with the solution, but I have heard some...

Nov 2020
||
(0)
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 or  to see details.

Director

Change Healthcare hasn't recently implemented any new technology. When we first got the product, we...

Nov 2020
||
(0)
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 or  to see details.

Director

We have a sister hospital that we are combined with, and if we don't say that hospital's name when...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Change Healthcare isn't as proactive as I wish they were, but I wouldn't go back to what we were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The measurable outcomes are there, but getting them isn't easy. We have to learn to work through the...

Nov 2020
||
(0)
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 or  to see details.

Director

We have received our money's worth. The system is a quantum leap from where we were. If we had had...

Nov 2020
||
(0)
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 or  to see details.

Manager

The vendor is degrading. They aren't doing well. When we identify a problem, it takes years to be...

Oct 2020
||
(0)
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 or  to see details.

Manager

On the cardiology product, I think Change Healthcare is getting better at not charging for every...

Oct 2020
||
(0)
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 or  to see details.

Manager

The cardiology viewer was not up to speed with some of the other cardiology viewers in the...

Oct 2020
||
(0)
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 or  to see details.

Manager

On the radiology side, sometimes Change Healthcare’s support can take a long time to resolve issues....

Oct 2020
||
(0)
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 or  to see details.

Manager

Overall, we are very pleased with the product. I have worked with several other products in the...

Oct 2020
||
(0)
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 or  to see details.

Manager

I appreciate the single database architecture for their entire cardiology PACS suite. Compared to...

Oct 2020
||
(0)
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