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Radiology Solutions
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Monique Rasband
VP Imaging, Cardiology, Oncology
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User Commentary

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Manager

Service and Support

Change Healthcare’s support isn’t what it used to be. We can't get through on the first call all the...

Nov 2022
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Manager

Interfacing and Integration

The vendor is falling behind with their security platform, and the vendor's security platform is not...

Nov 2022
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Manager

Functionality and Upgrades

The display protocols for doctors in the system are not easy to navigate or set up, and the vendor...

Nov 2022
||
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Manager

Technology

We have more downtime than we would like to see, and the vendor should definitely improve the...

Nov 2022
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Manager

Functionality and Upgrades

Radiology Solutions is very user friendly. It is easy for techs to use, but on the administrative...

Nov 2022
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Director

Technology

We don't really get much training from Change Healthcare, but overall, the product is solid. If...

Nov 2022
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Director

Relationship

With Change Healthcare’s knowledge and interfacing, the improvements are investments that the...

Nov 2022
||
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Director

ROI / Cost (care and feeding)

The product is expensive, but we get what we pay for. We are very happy with Change Healthcare...

Nov 2022
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Director

Service and Support

Change Healthcare is proactive. I had a system issue recently, and I received an email from Change...

Nov 2022
||
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Director

Future Outlook

There is a section that we have not turned on yet that I am very interested in. If that section...

Nov 2022
||
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Director

Functionality and Upgrades

I like the ease of pulling up the images and being able to manipulate them. That is the most...

Nov 2022
||
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Director

Technology

Radiology Solutions is not mobile friendly. I have had some physicians ask me about being able to...

Nov 2022
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Manager

Service and Support

I am not satisfied with Change Healthcare’s support because there is a national shortage of support...

Oct 2022
||
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Manager

Service and Support

Change Healthcare’s service is pretty good. When they are on top of something, they are on top of...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Every company has their little caveats and microtransactions, and Change Healthcare is no different....

Oct 2022
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Manager

Interfacing and Integration

Radiology Solutions works very well once it is integrated. It was pretty easy to integrate.

Oct 2022
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Manager

Service and Support

I like that the Change Healthcare product holds the actual tech more accountable for their work. It...

Oct 2022
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Manager

Functionality and Upgrades

In Change Healthcare's product, it is a little more difficult to get into the back end when compared...

Oct 2022
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Manager

Functionality and Upgrades

We had a bad upgrade with Radiology Solutions. Part of that was because of our organization and how...

Oct 2022
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Manager

Implementation and Training

There was a limited number of trainers for our organization’s size. More trainers during the prime...

Oct 2022
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Manager

Implementation and Training

The training that we received from Change Healthcare was over the phone, and the training would have...

Oct 2022
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Director

Functionality and Upgrades

We really enjoy using the product. It is pretty easy to use and easy for our new technologists to...

Oct 2022
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Director

Future Outlook

Change Healthcare is definitely moving in the direction of working with many different cloud...

Oct 2022
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Director

Lessons Learned

Change Healthcare's price point is on the higher side, and the product is probably geared more...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare avoids charging us for every little thing. Obviously, if we ask them for too much,...

Oct 2022
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Analyst/Coordinator

Service and Support

We always had to go further up the rank to get help from Change Healthcare. Getting someone to work...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare needs to add many more configuration options to their system. The system's...

Oct 2022
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Analyst/Coordinator

Service and Support

Trying to open a ticket and wait for a callback from Change Healthcare's service desk team is very...

Oct 2022
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Director

Future Outlook

I don’t want to critique Change Healthcare too much because there are many features coming out in...

Oct 2022
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Director

Functionality and Upgrades

We have had great success with the flexibility of the system's architecture. We have been able to...

Oct 2022
||
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Director

Functionality and Upgrades

Most of my users search systems by birth date. That is a common method and can be done in every...

Oct 2022
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Director

Interfacing and Integration

We have been able to create a lot of VPN connections with the system, enabling us to connect with...

Oct 2022
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Director

Technology

The very best part about the system is probably the uptime. I can’t remember a time when the system...

Oct 2022
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Manager

Relationship

We recently had issues with some downtime, and Change Healthcare could have communicated things better....

Oct 2022
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Manager

Relationship

Through the relationship that we have built over the years with Change Healthcare, we have a better...

Oct 2022
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Manager

Functionality and Upgrades

We have been very happy with Radiology Solutions; it has met our needs very well. We haven't even...

Oct 2022
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Director

ROI / Cost (care and feeding)

Change Healthcare charges us when services are beyond standard maintenance or when we need extra resources....

Oct 2022
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Director

Relationship

Radiology Solutions is scalable to high-volume, high-demand organizations. Change Healthcare's...

Oct 2022
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Director

Relationship

Some vendors have a proactive mechanism where they can do a lot of things in real time before...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We would like to see Change Healthcare add mining capabilities and informatics to the system. We...

Oct 2022
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Manager

Service and Support

Change Healthcare struggled to support us during the pandemic, but they have been coming back pretty...

Oct 2022
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Manager

Relationship

The biggest beef that we have with Change Healthcare is that we did some upgrades, and then we got a...

Oct 2022
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Manager

Functionality and Upgrades

The solution is pretty simple to use. It is a decent system, and it fits the size of our...

Oct 2022
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Manager

Other Observations & Comments

After the department of justice inquiry, the vendor could still break apart and become two separate...

Sep 2022
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Manager

Functionality and Upgrades

Change Healthcare's product is stagnant and hasn't really changed in 15 years. But the product is...

Sep 2022
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Manager

Lessons Learned

We might buy the system again, but we will consider what the industry has to offer in any given...

Sep 2022
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Manager

ROI / Cost (care and feeding)

I don't know that the product is necessarily meeting the financial targets that we would like to...

Sep 2022
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Manager

Service and Support

The support has gone drastically downhill. Change Healthcare doesn’t have skilled employees because...

Sep 2022
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Manager

Technology

Radiology Solutions is very stable. We haven’t had downtime in quite some time, so the system is...

Sep 2022
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Manager

Relationship

Change Healthcare’s tech support team is responsive, but I have been a bit disappointed over the...

Sep 2022
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Manager

Service and Support

We are currently having a problem with Radiology Solutions, and I just keep getting the runaround...

Sep 2022
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Manager

Other Observations & Comments

For the most part, I am not in touch with the outside PACS world, so I would always recommend that...

Sep 2022
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Manager

Service and Support

Change Healthcare’s web support is good. If we place tickets that aren't urgent, the support team...

Sep 2022
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Manager

Implementation and Training

Change Healthcare is really good at implementing upgrades.

Sep 2022
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Manager

Future Outlook

Radiology Solutions is absolutely worth the money. We plan to maybe pursue Change Healthcare’s...

Sep 2022
||
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Manager

Sales and Contracting

Radiology Solutions does what the vendor says it will. The product is solid, works well, and has...

Sep 2022
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Manager

Service and Support

Change Healthcare’s support level has dropped since the COVID-19 pandemic began. The vendor is...

Sep 2022
||
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VP/Other Executive

Relationship

Our experience with Change Healthcare's system is good, and our relationship with the vendor is very...

Sep 2022
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VP/Other Executive

Other Observations & Comments

Change Healthcare does ongoing training, but we have to go seek and find it. It is available, but we...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Our issue with Change Healthcare's sytem is that we need to get our PACS in a cloud offering and get...

Sep 2022
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CIO

Future Outlook

For the most part, the system is stable but dated. We are replacing it this year. The biggest...

Sep 2022
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CIO

Other Observations & Comments

Change Healthcare’s support can be hit or miss. The quality of the service depends on the person we...

Sep 2022
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CIO

ROI / Cost (care and feeding)

Change Healthcare tends to charge for every little thing; that is just the nature of their pricing model....

Sep 2022
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Manager

Functionality and Upgrades

Radiology Solutions is pretty good, and I wouldn't have a problem with buying it again. The system...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Change Healthcare's system is a good PACS overall, but it is expensive. We have found that Change...

Sep 2022
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Analyst/Coordinator

Relationship

Change Healthcare keeps most of their promises. Sometimes they try to charge us for every little...

Sep 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Radiology Solutions is user friendly and easy to navigate. There are different ways we can search...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

Our system is out of date because we haven’t stayed current on the upgrades, so we are having some...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I am not sure what is going on with the acquisition, and at this point, we are not certain it will...

Sep 2022
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VP/Other Executive

Future Outlook

We are replacing Change Healthcare's system, but that decision is based on multiple decision-makers....

Sep 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Change Healthcare nickel-and-dimes customers to death. Luckily, I am not directly involved. I just...

Sep 2022
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Manager

Service and Support

Change Healthcare still has challenges with meeting customers' support expectations. The product is...

Sep 2022
||
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Manager

Functionality and Upgrades

Sometimes, Change Healthcare releases a product that has not been fully vetted by the customer. The...

Aug 2022
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Manager

Service and Support

Change Healthcare is a little lacking when it comes to delivering new technology. We had an older...

Aug 2022
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Manager

Service and Support

We have had excellent support from Change Healthcare. They ultimately resolve almost everything we...

Aug 2022
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Manager

Other Observations & Comments

Change Healthcare is only proactive about the things that are mandated according to FDA regulations,...

Aug 2022
||
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Manager

ROI / Cost (care and feeding)

We pay a lot of money; the product is very overpriced.

Aug 2022
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Manager

Service and Support

We were given a lot of training materials by the vendor, but we as administrators have to learn...

Aug 2022
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Manager

Technology

The system’s performance is based on many factors such as our network, our infrastructure, and a lot...

Aug 2022
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Manager

Interfacing and Integration

The product integrates well with our other systems, and it meets our needs well. There are always...

Aug 2022
||
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Manager

Other Observations & Comments

The vendor’s sales force has had a lot of turnover and changes. I used to have a very good...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Change Healthcare's product is definitely on the higher end of cost when we look at features. They...

Jul 2022
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Manager

Technology

Change Healthcare is very innovative. They are touting some features that we aren’t taking advantage...

Jul 2022
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Manager

Sales and Contracting

Change Healthcare doesn’t do their contracting and invoicing processes well. It is an absolute...

Jul 2022
||
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Manager

Technology

As far as product stability goes, the system is very stable. We do not have a lot of issues with our...

Jul 2022
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Manager

Service and Support

Change Healthcare does support well, and I need to put them as a standard for vendor support. When...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare is a great PACS vendor, and their product is one of the better ones out there. For...

Jul 2022
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Manager

Service and Support

Over the last year, the time that it takes for us to get ahold of a Change Healthcare support person...

Jun 2022
||
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Manager

Service and Support

When the company went from McKesson to Change Healthcare, the support went downhill, so we struggle...

Jun 2022
||
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Manager

Functionality and Upgrades

The system is pretty good, and the radiologists are happy with it when it is working.

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The documentation is very good in Radiology Solutions. I can do the research and drive things myself...

Jun 2022
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Analyst/Coordinator

Service and Support

Support is where Change Healthcare struggles. The issue is a combination of training the tier-one...

Jun 2022
||
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Manager

Service and Support

We have a representative, but they aren't really part of the support staff, so we call the support...

Jun 2022
||
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Manager

Relationship

Executives from Change Healthcare are starting to get more involved. They have come down and sat...

Jun 2022
||
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Manager

Implementation and Training

What makes Change Healthcare so great when they do upgrades with us is that they are there hand in...

Jun 2022
||
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Manager

Functionality and Upgrades

Radiology Solutions is very intuitive. Our radiologists don't get stuck trying to find a certain...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Change Healthcare is one of the most expensive vendors we have.

Jun 2022
||
(0)
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Manager

Relationship

Our satisfaction with the support people from Change Healthcare has gone down. That is so sad. The...

Jun 2022
||
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Manager

Service and Support

I think Change Healthcare is in a tough predicament with staffing, but I think that issue is...

Jun 2022
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Manager

Functionality and Upgrades

A lot of the issues are not directly related to the PACS. Currently, the only browser that Radiology...

Jun 2022
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Manager

Service and Support

When we need support from Change Healthcare, I have always had really good experiences with them....

Jun 2022
||
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Manager

Functionality and Upgrades

The Change Healthcare workflow monitor leaves a bit to be desired. It seems like the vendor's...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of things that I would like to see improved within the product. One of our biggest...

Jun 2022
||
(0)
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Analyst/Coordinator

Service and Support

Change Healthcare's support team suffers because of turnover and having to train new people. That is...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

There is really not much that I like about the solution, to be honest. The product requires a local...

Jun 2022
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Manager

Implementation and Training

The vendor could improve their implementation project managers' knowledge. Normally, we have a...

Jun 2022
||
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Manager

Relationship

It seems like there are hidden things that the vendor knows about but never addresses. For example,...

Jun 2022
||
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Manager

Functionality and Upgrades

The system is not feature rich. It is lagging in terms of features. Then Change Healthcare wants to...

Jun 2022
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Manager

Implementation and Training

We had a really bad experience with our Change Healthcare go-live because of buggy client software.

Jun 2022
||
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Manager

Service and Support

To be fully satisfied, I would like a formal transition from a go-live support team to a regular...

Jun 2022
||
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Manager

Functionality and Upgrades

The system's GUI is so easy. We have a lot of people who come and go from different areas or...

Jun 2022
||
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Manager

Relationship

The only time that Change Healthcare reaches out is when they have something to sell me. We really...

Jun 2022
||
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Manager

Relationship

Change Healthcare hasn't really offered much new technology that we have been interested in. Unless...

Jun 2022
||
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Manager

Interfacing and Integration

The product has a lot of integration with different software, and Change Healthcare rarely flops...

Jun 2022
||
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Manager

Functionality and Upgrades

We haven't had anything new in a while. There is no new technology being pushed.

Jun 2022
||
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Manager

Relationship

Change Healthcare does have a community forum, and they are active in updating users if there are...

Jun 2022
||
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Manager

Service and Support

After COVID-19, the vendor's service went down. We used to have someone we were assigned to talk to,...

Jun 2022
||
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Manager

Functionality and Upgrades

We have had a lot of success with Radiology Solutions, and we have been satisfied with the support...

Jun 2022
||
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Manager

Relationship

Getting the vendor's salespeople and higher-ups involved to answer questions is pretty horrible. Our...

Jun 2022
||
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Manager

Implementation and Training

Our product implementation with upgrades and things has been extremely delayed. We did a project a...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

I am not that confident that Change Healthcare's road map is the same road map we want to be on. We...

Jun 2022
||
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Manager

Functionality and Upgrades

We need more back-end support training, specifically around the hanging protocols in the radiology PACS....

Jun 2022
||
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Manager

Functionality and Upgrades

Everybody would like to see more advanced worklist capabilities. Change Healthcare has a product...

Jun 2022
||
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Manager

Future Outlook

We are considering replacing the product. We are shopping around a bit to see what else is out...

Jun 2022
||
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Manager

Relationship

Change Healthcare is always reaching out about critical patches, security vulnerabilities, and...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The software is very easy to use and very easy to support because there is not an overwhelming...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Radiology Solutions does not allow us to take care of our own issues, restart services, or make...

Jun 2022
||
(0)
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Analyst/Coordinator

Technology

Even with Change Healthcare’s updates that are coming out, the vendor's product is still antiquated...

Jun 2022
||
(0)
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Analyst/Coordinator

Service and Support

Change Healthcare’s support calls are horrendous. It takes an hour just to get somebody on the...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is super easy to use. It is very basic and has pretty cookie-cutter functions that...

Jun 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

Change Healthcare should be more proactive at checking the services that are running on the devices....

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

The training that we received for Radiology Solutions was not great. All the training consisted of...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

The vendor bills out everything uniquely, and they bill us for everything they do for us. There is...

Jun 2022
||
(0)
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Manager

Lessons Learned

I would tell others to always upgrade their system to the newest version Change Healthcare has. If...

Jun 2022
||
(0)
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 or  to see details.

Manager

Technology

Data migration can be a thorn; it is long and drawn out. There is so much information that we have...

Jun 2022
||
(0)
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 or  to see details.

Manager

Service and Support

We have had some issues with the support team. We used to sing the support people's praises because...

Jun 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

The way that the vendor has things structured and the way things work on the back end aren't the...

Jun 2022
||
(0)
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Manager

Relationship

The vendor will send us things that they notice with Change Healthcare's cardiology product. We...

Jun 2022
||
(0)
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Manager

Implementation and Training

I don't get glaring reviews from radiologists about the training; it was enough to get the job done....

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We had some issues with Change Healthcare's implementation. I don't think that the vendor could have...

Jun 2022
||
(0)
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Manager

Future Outlook

We have had really good luck with Change and McKesson. It has been good enough that we haven't...

Jun 2022
||
(0)
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Manager

Relationship

Our account executive is very active here at the hospital, and that goes a long way with me. The...

Jun 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

In mammography and main radiology, we have had difficulties with some of the trainers Change...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The new version doesn't change a lot on the back end for the end users, but it changes a lot for the...

Jun 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Future Outlook

We need to be able to meet the medical necessity requirement for big X-rays like MRIs and CTs, so...

Jun 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

McKesson has always been a little bit slow. It took them forever to get this web-based PACS out. All...

Jun 2022
||
(0)
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 or  to see details.

Manager

Service and Support

The support is suffering because the vendor changed their format. When we first signed with the...

Jun 2022
||
(0)
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 or  to see details.

Manager

Relationship

The only time we really hear from Change Healthcare is if they send a warning shot for something...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Change Healthcare is expensive, but every PACS vendor is expensive. None of this is cheap. The...

Jun 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Our PACS is very dated. The vendor doesn't have a high-availability offering that works. One issue...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

When we got the product, the cost was all right, but the vendor's ongoing volume-based support costs...

Jun 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

Change Healthcare's radiology platform is going to be at the end of its life soon, and the vendor is...

Jun 2022
||
(0)
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 or  to see details.

Manager

Relationship

The vendor always wants to downplay issues, redirect us, and get us to look at things we are not...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

Change Healthcare doesn’t keep promises 100% of the time, but they tend to deliver what they say...

May 2022
||
(0)
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Analyst/Coordinator

Service and Support

The support has not been as good recently. Within the last few years, the vendor has changed their...

May 2022
||
(0)
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Analyst/Coordinator

Service and Support

I don’t think Change Healthcare is very proactive when it comes to monitoring or knowing what kind...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The application itself works great. Overall, our users are happy with the general functionality and...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor lacks when it comes to keeping up with changes. We have been asking for additional...

May 2022
||
(0)
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Manager

Functionality and Upgrades

I think the system is wonderful, and I love it. The radiologists have some issues with the system,...

May 2022
||
(0)
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Manager

Service and Support

The worst thing that ever happened was Change Healthcare buying the product out. The call center is...

May 2022
||
(0)
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Manager

Technology

The vendor continues to innovate the product. We have a salesperson from the vendor organization...

May 2022
||
(0)
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Manager

Future Outlook

We have used the product for years, and it has gotten us out of a lot of binds. We are loyal to it.

May 2022
||
(0)
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Analyst/Coordinator

Future Outlook

Our organization wanted to consolidate all of its PACS into one system, and unfortunately, we didn't...

Apr 2022
||
(0)
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Manager

Interfacing and Integration

The product is stable. It is a legacy product, so a lot of the functionality for the radiologists is...

Apr 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Since Radiology Solutions is a legacy product, if we ask for an enhancement, it is very unlikely...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Lately, when we have called support, we have had to wait 30 minutes to get someone. Especially in...

Apr 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

I am hoping our future satisfaction will go up because of the upgrades we will get.

Apr 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

Our failures in the system are self-created. Change Healthcare has helped us troubleshoot our own...

Apr 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I only have positive things to say about Change Healthcare. I haven't seen any areas where they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

One thing I would like to see improved is the support. Change Healthcare's support has gone downhill...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Change Healthcare can't do everything, but if they say they are going to do something, they usually...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Change Healthcare overcharges for upgrades. That is the area where the vendor nickel-and-dimes us to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The front end could be easier to manage with the flex menus and permissions. People must be in the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

New technology takes a long time to get here. One of the biggest challenges is getting Change...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Change Healthcare's web app for support is nice. I can put in my own tickets on the web for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would tell prospective clients to create a good rapport with Change Healthcare's support personnel...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

In the past, we weren't pleased with Change Healthcare. However, they have really stepped up when it...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The last time we did an implementation with the vendor, they didn't communicate enough. I hope that...

Apr 2022
||
(0)
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 or  to see details.

CIO

Implementation and Training

I have seen notifications from the vendor about webinars and some training materials that they just...

Apr 2022
||
(0)
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 or  to see details.

CIO

Interfacing and Integration

There are quite a few things that the product can't seem to integrate with. The vendor knows about...

Apr 2022
||
(0)
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 or  to see details.

CIO

Future Outlook

I am looking forward to the vendor's cloud product. I have seen a demo of it, and it will take a...

Apr 2022
||
(0)
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 or  to see details.

CIO

Service and Support

The vendor's support people have a much better turnaround time than they used to. It used to take...

Apr 2022
||
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Change Healthcare has a good PACS, but they nickel-and-dime us for everything. Every time we have a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support from Change Healthcare is really good, and we have been lucky to have consistent people...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Change Healthcare has other products in the imaging space, but when we looked at them, we decided to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are getting ready to go through a big upgrade. That will be a pretty big jump. We have had some...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are at a crossroads with the product. We are facing a very expensive upgrade, but a group that we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When Change Healthcare took over the support of the radiology product, there was a noticeable...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The layout of the product is extremely user friendly. We can work with and customize things. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The viewer for Radiology Solutions works well for us, and we enjoy the web client’s integration with...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Change Healthcare’s maintenance and help desk people continually provide for us when we have any...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Change Healthcare is going through some real challenges right now with the whole Optum acquisition....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Executive involvement is tough because we were big customers back when Rod O'Reilly picked up the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Change Healthcare has gone through the whole cycle of good and bad support models. The vendor has...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

As Change Healthcare has become bigger, they have lost flexibility. We have seen the change over...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Change Healthcare has been telling us that they are focused on the VNA. I hope they continue the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our organization loves Change Healthcare. We have been with the vendor for years. The providers find...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is very polite, and they do keep their promises. But a lot of times in trying to figure...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One issue we ran into was around the way the vendor built the code. If we exit improperly or create...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The vendor organization is talking to two different focus groups. The focus is on the techs and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, I am very happy with Change Healthcare's PACS, but I hate that I have to go to an outside...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor’s support team is always helpful in fixing problems, but in today’s world, I don't think...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

This is a very solid, stable system that most of the radiologists like reading out of. It is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The doctors appreciate that Radiology Solutions has third-party features and hanging protocols that...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Radiology Solutions has difficulty with its archive logic and uptime. Also, we don't like that the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Change Healthcare's service has fallen from being the best in class. They were literally the best I...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

What set Change Healthcare apart was having support that I could always call and my ability to get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It is very clear that Change Healthcare outsourced their support to the Philippines. The resources...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Change Healthcare had a high standard for support, and now they are below average and no better than...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Radiology Solutions is nothing special; it is just a PACS. It isn't cheap either. The vendor hasn't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In the past, the support for Radiology Solutions was better, but lately, the support has been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Radiology Solutions is very intuitive, and it supports our integration goals.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Radiology Solutions is a solid product. It has a good history and is user friendly. We get good from...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have to go through Change Healthcare’s tier-one support to get to tier-two support and then...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Change Healthcare has a bunch of new things coming out, so they are catching up to where they need...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Whether Change Healthcare is part of our long-term plans is up in the air. They are in our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The billing is volume based. If we want to add a new interface, that would cost money on both sides...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Change Healthcare is proactive, but they need to work on their support model. We have to call their...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we identify an issue, we can work with Change Healthcare to get that issue resolved. They don't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Change Healthcare charges us for every little thing. We are such a big, complex organization, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We are working with Change Healthcare on our integration goals.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Change Healthcare needs to do a better job with their upgrades when they are doing specs for the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Our parent organization is pushing us onto a new PACS. We are also looking at another vendor's...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

McKesson isn't horrible at delivering new technology. They aren't perfect, but they also aren't the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When Radiology Solutions works, it is fine. The system is very user friendly. However, if we have an...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Change Healthcare's PACS doesn't integrate well with additional radiology tools like an AI solution,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is slow. It can’t handle large image volumes. The display protocols are inadequate. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We have increased our volume, so we have been very busy. As we have grown, we haven't been worried...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support has been better in the last few months. Change Healthcare has made some changes that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our CIO has been really worried about the shift with Change Healthcare and the announcement that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is hard to rate the executive involvement because we have very little or no executive...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Dealing with Change Healthcare is sometimes a challenge because we are on different coasts. If we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Everything we want from Change Healthcare has a cost. Every time I talk to them, they want to go...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

The challenge is that I don't know what the vendor's future is. Horizon Medical Imaging gets the job...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

One of the issues I deal with is that Radiology Solutions only functions on Internet Explorer....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

From a support standpoint, Change Healthcare is okay. Generally, if we have a request, they are able...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

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In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
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Cloud-based technology is quickly gaining momentum among provider organizations, particularly for imaging solutions. To get an early look at the reality of cloud-based imaging and the vendors best positioned to help organizations transition to the cloud, KLAS interviewed 37 organizations that have adopted imaging technology hosted by their vendor in the cloud (i.e., the organizations are leveraging the public or private cloud to operate or store imaging solutions and/or data); of this group, 20 are doing primary PACS production in the cloud. These organizations almost unanimously report positive experiences. Most have successfully transitioned to the cloud and are seeing beneficial outcomes—e.g., decreased IT burden and improved security. Because of the early nature of this market, all vendor performance data is limited (see the About This Report section). This research is also specific to the United States.



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