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Radiology Solutions Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Operations

Change Healthcare's support is lacking. There were a lot of promises about a lot of innovation and a...

Apr 2024
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Manager

Value

Anytime anything changes that is connected to Change Healthcare, whether we upgrade a new product or...

Apr 2024
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Manager

Product

The product has good stability. The product works well. All our radiologists seem to like it.

Apr 2024
||
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Manager

Product

The biggest thing the vendor needs to improve is the modernization of the underlying architecture....

Apr 2024
||
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Manager

Operations

There is very limited training from Change Healthcare, so they need to provide more training.

Apr 2024
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Manager

Relationship

Every since Change Healthcare's cyber incident, we have not been getting a lot of feedback from...

Apr 2024
||
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Manager

Operations

We haven't received training for the product since our first implementation because Radiology...

Apr 2024
||
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Manager

Operations

Our implementation of Radiology Solutions wasn't as good as it could have been. There were a lot of...

Apr 2024
||
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Manager

Relationship, Product

Change Healthcare monitors certain things, but I don't think that they are as proactive as they used...

Apr 2024
||
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Manager

Loyalty, Product

We just did an upgrade, and Radiology Solutions isn't very different than what we had. I don't know...

Apr 2024
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Manager

Relationship

Honestly, Change Healthcare's staffing and support aren't what they used to be. In the past, we...

Apr 2024
||
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Manager

Relationship, Operations, Product

We recently did an upgrade, and Change Healthcare has been really good. We have had no serious...

Mar 2024
||
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Manager

Loyalty

There is an enterprise effort to standardize things, and eventually all of our radiology stuff will...

Mar 2024
||
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Director

Relationship

Change Healthcare has been pretty consistent over the years, but in the last couple of years,...

Mar 2024
||
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Director

Operations

We have a project going on right now, and we are trying to get some connectivity between the company...

Mar 2024
||
(0)
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Director

Culture, Relationship

We have a meeting coming up with Change Healthcare to discuss some things. To be perfectly honest,...

Mar 2024
||
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Director

Relationship

We haven't consistently had an account representative who gives us information. We have typically...

Mar 2024
||
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Director

Relationship

I would like to know more about what Change Healthcare is integrating their system with. I would...

Mar 2024
||
(0)
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Director

Value

Due to a cyberattack on Change Healthcare, we have no revenue. They were our broker for billing, and...

Mar 2024
||
(0)
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Manager

Relationship, Operations

We had a very rocky upgrade. Change Healthcare was heavily leaning toward breaking us during the...

Mar 2024
||
(0)
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Manager

Product

We had an integration with our EHR that was fairly difficult. The HL7 information going back and...

Mar 2024
||
(0)
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Manager

Relationship

To make the biggest difference for me, Change Healthcare could have more effective support. Change...

Mar 2024
||
(0)
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Manager

Culture

Change Healthcare's timelines are based on very lengthy processes, so it is very hard for them to...

Mar 2024
||
(0)
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Manager

Culture, Relationship, Value

Change Healthcare's way of doing business has changed a lot over the years. Change Healthcare is...

Mar 2024
||
(0)
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Manager

Culture

Change Healthcare left things off of contracts. Then, we needed to purchase those things due to...

Mar 2024
||
(0)
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Manager

Product

The product is excellent. It works well for our radiologists, and it is easy to use. Our...

Mar 2024
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Manager

Loyalty

We are supposed to go through an upgrade for the system, and we will be more satisfied after that.

Mar 2024
||
(0)
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Manager

Relationship

The vendor's support is pretty good. Over the last couple of years, there has been a lot of...

Mar 2024
||
(0)
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Manager

Relationship

It has been about a month since the cyberattack on Change Healthcare, and we haven't heard anything...

Mar 2024
||
(0)
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Manager

Relationship

Regarding Change Healthcare's account staff and the management there, that level has been extremely...

Mar 2024
||
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Manager

Loyalty, Product

Very little has changed in the vendor's on-premises solutions. That is probably the main reason I...

Mar 2024
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Manager

Relationship

Over the past year, I have found that Change Healthcare's support quality has dropped. I don't know...

Mar 2024
||
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Analyst/Coordinator

Operations, Product

Radiology Solutions integrates pretty well. It is relatively easy to use. Our users don’t seem to...

Feb 2024
||
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Manager

Operations, Product

Ease of access is something that has been commented on by our end users. The system is pretty...

Feb 2024
||
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Manager

Relationship

I expect from a vendor that if I am having a technical issue, they will work with me and help in...

Feb 2024
||
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Manager

Loyalty

The decision is to look elsewhere is really driven by the physicians who are saying they are not...

Feb 2024
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Manager

Relationship

We meet with Change Healthcare, and we have calls, but promises are not always kept. That is kind of...

Feb 2024
||
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Manager

Relationship

I'm disappointed with the support and the quality of customer care from Change Healthcare. That...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship

Our two big reasons for leaving Change Healthcare are that we have noticed a decline in the quality...

Feb 2024
||
(0)
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Manager

Relationship, Value

I wouldn't buy Radiology Solutions again, but I don't know a lot about what the alternatives are...

Feb 2024
||
(0)
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Manager

Relationship

We have periodically had to get Change Healthcare’s executives involved, and it hasn't been too hard...

Feb 2024
||
(0)
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Manager

Relationship

Change Healthcare’s support is just bad, and bad is an understatement. The problem isn't that their...

Feb 2024
||
(0)
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Manager

Loyalty, Product

We had Change Healthcare Enterprise Viewer, which worked with our patient portal as an external...

Feb 2024
||
(0)
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Manager

Relationship, Product

Change Healthcare’s new software solutions don’t work, and the onus is put on the local...

Feb 2024
||
(0)
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Manager

Relationship

I don't have many complaints about the application itself. The application works fine with the way...

Feb 2024
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(0)
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Manager

Culture

Our volume-based licensing took a very large hit when we were going over some of the items we paid...

Feb 2024
||
(0)
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Manager

Product, Value

We have been trying to work some things out with some comparison studies. We upload comparison...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Our newest Radiology Solutions upgrade has AI within it, with an AI study list that can pull studies...

Feb 2024
||
(0)
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Director

Culture, Loyalty, Relationship

When Optum bought Change Healthcare, they let us know that they would no longer be able to support...

Feb 2024
||
(0)
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Director

Product

Radiology Solutions is much better than some other products, and most people are happy with it. The...

Feb 2024
||
(0)
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Manager

Culture

We signed a deal with the vendor that I am not thrilled about. I feel like we were rushed. We had to...

Feb 2024
||
(0)
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Manager

Culture, Loyalty

At my previous organization, we moved from Change Healthcare's system to another vendor's system....

Feb 2024
||
(0)
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Manager

Culture, Relationship

Change Healthcare tells us that things will be looked into or that we will get updates at certain...

Feb 2024
||
(0)
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Manager

Relationship, Operations

I have noticed recently that there is usually a struggle to get someone from Change Healthcare for a...

Feb 2024
||
(0)
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Manager

Product

We have had a lot of problems with the radiology environments over the last couple of years. This...

Feb 2024
||
(0)
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Manager

Relationship

The service from Change Healthcare has gone down since Optum bought them out. We used to be able to...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship

We have had the product for many years. The vendor is easy to work with. We are continuing to grow...

Dec 2023
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(0)
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Manager

Operations

I did a customer engineering course, but it was all taught in DOS and Command Prompt. I don't use...

Nov 2023
||
(0)
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Manager

Relationship

Change Healthcare's support was better in the past. Now that Change Healthcare has been acquired by...

Nov 2023
||
(0)
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Manager

Culture, Value

The product is awfully expensive and overpriced. There are times when we want to make changes to its...

Nov 2023
||
(0)
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Manager

Product

I haven't found any new ideologies or workflows in the system recently that have caused issues, but...

Nov 2023
||
(0)
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Manager

Product

During our integration, I set up the rules in the system to forward our studies to the places we...

Nov 2023
||
(0)
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Manager

Product

Radiology Solutions is a click-intensive system sometimes. Our users are confused about when to move...

Nov 2023
||
(0)
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CIO

Culture

The vendor’s people are not empowered to do anything. I haven't found anybody who says they will...

Nov 2023
||
(0)
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CIO

Operations

Change Healthcare didn't say our implementation was going to be easy, but I think the complexity we...

Nov 2023
||
(0)
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CIO

Loyalty, Value

Radiology Solutions is not inexpensive, and it does not meet all of our needs. Assuming there is a...

Nov 2023
||
(0)
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CIO

Culture

Change Healthcare manages our contract. They have done everything in the contract. They are careful...

Nov 2023
||
(0)
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CIO

Operations, Product

The migration of our images to Change Healthcare’s VNA has been taking months. It can't be that...

Nov 2023
||
(0)
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CIO

Product

The product’s reporting is not up to snuff, so we have to look at third-party solutions for...

Nov 2023
||
(0)
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CIO

Product

For unique workflows where people don't have to cross between the different PACS pieces, the system...

Nov 2023
||
(0)
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CIO

Relationship

We have had to escalate quite a few things with Change Healthcare. It is challenging to get to the...

Nov 2023
||
(0)
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CIO

Value

It is upsetting to look at the price tag for Radiology Solutions and then look at the experience,...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Our EMR vendor does not have a PACS, so we are staying on Radiology Solutions. I don't think there...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

We have a love-hate relationship with Radiology Solutions, and I don't know whether Change...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

We have a pretty good relationship with Change Healthcare. In fact, when we were having some...

Nov 2023
||
(0)
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VP/Other Executive

Operations

Change Healthcare’s implementation services have been pretty good. If we need additional training,...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Product

The quality of Radiology Solutions has been good. We can configure Radiology Solutions pretty...

Nov 2023
||
(0)
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VP/Other Executive

Product

I don't know that Change Healthcare is delivering new technology that meets our needs. I don't know...

Nov 2023
||
(0)
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VP/Other Executive

Value

I think Change Healthcare drives tangible outcomes because of what they do in terms of imaging...

Nov 2023
||
(0)
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VP/Other Executive

Value

I don't think Change Healthcare nickel-and-dimes us to death. I think they are pretty fair in the...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

I would tell a peer or friend that Radiology Solutions has done its duty with us, but I wouldn't...

Nov 2023
||
(0)
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VP/Other Executive

Product

We make sure Radiology Solutions supports our integration goals because it has to be integrated...

Nov 2023
||
(0)
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VP/Other Executive

Product

Part of the radiology problem is that we have so many modules within radiology, so there are so many...

Nov 2023
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(0)
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VP/Other Executive

Loyalty

We wouldn't think of Change Healthcare as a PACS vendor. I don't know whether we would go out to...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

The system has a nice look and feel, but using the system is like putting lipstick on a pig. The...

Nov 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

Change Healthcare makes all kinds of promises, and the vendor's support people certainly try to keep...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The product's face is very old. The application leaves a trail behind it, and sometimes strange...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Change Healthcare's application is clunky. People have to be physically on-site to calibrate the...

Nov 2023
||
(0)
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Manager

Relationship

We have had problems with the vendor's support. We have unresolved issues, and the vendor's people...

Nov 2023
||
(0)
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Manager

Product

The on-premises version of the solution has old technology, and we have had some integration issues...

Nov 2023
||
(0)
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Manager

Loyalty, Product

Change Healthcare's cloud strategy really misses the mark of where the industry is going and where...

Nov 2023
||
(0)
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Manager

Loyalty, Product

Change Healthcare still has an archaic archive model, and they really need to be aware of studies on...

Nov 2023
||
(0)
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Manager

Culture, Relationship

We would purchase the product again depending on whether the vendor's customer service was better....

Sep 2023
||
(0)
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Manager

Culture, Value

Change Healthcare charges for every little thing, and their invoices are very confusing.

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

While we think the product is excellent, the vendor's customer service has been horrible. The...

Sep 2023
||
(0)
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Manager

Product

Radiology Solutions is a pretty solid system. It works really well. We don't have a lot of problems...

Sep 2023
||
(0)
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Manager

Relationship

Most of the time, we call and use the phone support team with Change Healthcare. There is a customer...

Sep 2023
||
(0)
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Manager

Relationship, Operations

The vendor almost drowns us in contact to almost too much of a degree. With the last update, it was...

Sep 2023
||
(0)
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Manager

Relationship

The product quality is pretty rock solid for the most part. Change Healthcare runs proactive...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

In the past, the vendor's support people always stood above the rest. We could call them, and they...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture

Change Healthcare didn't keep one of their promises. They sold us a product, we installed that...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

We had a very difficult implementation. It took a long time, and a short time before we went live,...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

Change Healthcare gave us some training manuals, but we didn't get much more than that.

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Before our upgrade, I would have dinged Change Healthcare on their delivery of technology. However,...

Aug 2023
||
(0)
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Director

Product

Radiology Solutions is very user friendly. Radiologists like the overall PACS. I really don't have...

Aug 2023
||
(0)
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Director

Operations, Product

I have had multiple providers tell me over the years that they like the Change Healthcare PACS, and...

Aug 2023
||
(0)
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Manager

Product

The solution doesn't feel overly complicated. It feels very straightforward. The end users have the...

Aug 2023
||
(0)
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Manager

Culture, Value

With the vendor's universal viewer, initially, we were led to believe we could bring in cardiology...

Aug 2023
||
(0)
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Manager

Relationship

It has become super cumbersome to get ahold of somebody from Change Healthcare’s support team. In...

Aug 2023
||
(0)
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Manager

Product, Value

In terms of measurable benefits and automating processes with the product, we implemented the...

Aug 2023
||
(0)
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Manager

Operations, Value

We are left to ourselves to figure things out about the product. Change Healthcare has their...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship

We have a plan to switch away from Change Healthcare so that we can standardize across our...

Aug 2023
||
(0)
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Manager

Relationship, Operations

The vendor is great, but occasionally it takes a while to get ahold of somebody on the phone. But to...

Aug 2023
||
(0)
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Director

Relationship, Product

Radiology Solutions has been a really good product for us. Change Healthcare is slow to deliver...

Jul 2023
||
(0)
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Director

Relationship

We have had a few situations with the vendor in the past that haven't necessarily worked out the...

Jul 2023
||
(0)
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Director

Culture, Value

The vendor charges us for random things. The biggest thing we have seen over the last few years has...

Jul 2023
||
(0)
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Director

Operations

We had an implementation that went extremely well. The vendor's training also went very well. In...

Jul 2023
||
(0)
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Director

Relationship

The vendor's support has gotten better, but when McKesson became Change Healthcare, there was a big...

Jul 2023
||
(0)
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Director

Loyalty

There are things that other vendors' products can do that Radiology Solutions can't do. Change...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product

Change Healthcare has had a few patches to their latest and greatest version. We have been working...

Jul 2023
||
(0)
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VP/Other Executive

Operations

We have the implementation of another vendor’s fail-safe product listed as a maintenance project,...

Jul 2023
||
(0)
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VP/Other Executive

Product

Change Healthcare’s upgrades are a little tough for us because the vendor doesn’t tell us when they...

Jul 2023
||
(0)
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VP/Other Executive

Culture, Loyalty, Relationship, Product

Change Healthcare has essentially disclosed to us that they have ceased all research and development...

Jul 2023
||
(0)
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Manager

Relationship

Change Healthcare recently changed their support model a bit. We are forced to use a portal to...

Jul 2023
||
(0)
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Manager

Relationship

Change Healthcare receives feedback via their community forum. They take that information and survey...

Jul 2023
||
(0)
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Manager

Relationship

Change Healthcare is in hot water with us because of some stuff that has had heavy negative impacts...

Jul 2023
||
(0)
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Manager

Product

Our speech recognition product goes hand in hand with Radiology Solutions, but we cannot test our...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship

Change Healthcare does monitoring for us, and I appreciate that.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is solid but a little bit dated. The vendor is trying to modernize it, but it is like...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare needs to improve their support. I know they are working on it, but I wish I didn't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I am satisfied with the product. It is stable and easy to work on. We haven’t had too many issues...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has had a lot of turnover in their service department. I think COVID-19 hit them pretty...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I can call our salesperson directly anytime I have issues. They are in a significant role, so we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The product is a good value. I have always heard that Radiology Solutions is more expensive than...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Radiology Solutions works pretty much as it should and is easy to use; however, it might be a little...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sometimes the responsiveness from Change Healthcare’s support team can be a little delayed. Getting...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Change Healthcare is in the process of creating web forms. Once they get more adoption and add more...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Radiology Solutions is flexible. We can integrate lots of third-party applications with it, and that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Change Healthcare needs to have more resources at the go-live because the system needs to have a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Change Healthcare is pretty robust in that they support a large number of institutions, so they have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would like to see some better communication with our site from Change Healthcare’s folks. I would...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare’s support is excellent. The vendor has the best support model that I have ever...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

When I first evaluated the solution, the advantage I saw was that the product had direct access to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have some users who find the product very easy to use and others who have difficulty with the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Radiology Solutions meets every one of our needs. The product actually has some capabilities that go...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We have a contract with Change Healthcare, and we don't pay extra fees when we add facilities or...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Things change from year to year when we buy systems. The products get upgraded, and we add ancillary...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We deployed the vendor’s cloud-based archive product, and the migration was very seamless. We just...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Change Healthcare's system works. We have implemented multiple different third-party solutions with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Change Healthcare's system is solid in regard to protocols, procedures, and getting studies ready....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It would be nice for Change Healthcare’s development team to come to us and ask what else we would...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Change Healthcare could improve interoperability by providing more rapid or easier support for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Change Healthcare is on top of proactive service. They follow up and stay on top of things. We do...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Without anything really hardcore to compare Change Healthcare to, we would recommend the vendor to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We would like to see Change Healthcare create compatibility with new browsers. They only support...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I like the display protocols in Radiology Solutions. For radiologists, we can pretty much configure...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Change Healthcare’s community site has gained videos, and the vendor is doing regular training now....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

One thing I would change about Radiology Solutions is the process of sending things to other...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Relationship

Our previous account representative might have been a little overwhelmed. They were good on the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Phone and web support are where Change Healthcare struggles. Whether their service is proactive...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is honest and has a lot of transparency on what they can and can't do.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product can be a little conservative on integration, and that can be a struggle sometimes. The...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One recommendation I have for the vendor is the ability of the PMO to be a little more fluid in...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Radiology Solutions has an integrated viewer, but it is not an integrated system across the board....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Change Healthcare has been missing the time frame for getting projects completed and the ability for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Radiology Solutions’ biggest strengths are its robust viewer capabilities, its tools, and the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

It is kind of bothersome to me that we can't have multiple different users on the same computer with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Radiology Solutions can integrate with pretty much any program. Anything we have tried to implement...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

If I were recommending Radiology Solutions, I would say that it is wonderful. The vendor gives us a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I call the vendor's support often, and they are always wonderful. The vendor is really quick to get...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare's service has completely tanked. One of the biggest problems that we have with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Change Healthcare's system is very reliable for the most part. Occasionally, we will have hiccups,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare could improve their support by reverting back to the way they did things years...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a hard time coming up with anything good to say about Change Healthcare across the board. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

When the vendor moved from McKesson to Change Healthcare, things went down the toilet. There is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would like to have more control over some of the product’s functionality. I cannot add a send...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Change Healthcare’s support has not been that great. The vendor is in the middle of an acquisition,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I have had nothing but great responses from Change Healthcare’s implementation team and our account...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is very intuitive and easy to use, especially in terms of navigation. What we see is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare usually keeps their promises. If they don’t, they still try. Change Healthcare is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Our radiologists like the system. However, the version we are on is no longer supported, so we are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare has been very good at supporting us, but lately, they have had some issues with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

All the search features in Radiology Solutions are not Google-type searches, so if I have a screen...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I am hopeful that Radiology Solutions will have some sort of upgrade that is useful.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Radiology Solutions is not as user friendly as we would like. We don’t like how the solution handles...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Change Healthcare has been stable, and we don't have any issues with Radiology Solutions. I do see...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have seen a dip in the support quality, but the decline has been seen over a period of time. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The product has worked out really well for us. The product is very functional for end users. And in...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are going to get AI in our next upgrade, and that is going to be a really nice feature for our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Everything is working fine with Radiology Solutions. We are going through an upgrade soon, so we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare's support is not good. In the days before the vendor was Change Healthcare, the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There isn’t a lot that Change Healthcare could improve, but our account manager could be a little...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Usually, integrations work pretty well with Radiology Solutions. It is pretty easy to get...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have options in terms of opening tickets, but there are times during the day when it seems like...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

A strength of Radiology Solutions is that it is fairly intuitive, and the support team is usually...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Radiology Solutions is a really functional PACS. It has a lot of keyboard shortcuts, mouse...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Operations

When we do implementations, they go very well, but Change Healthcare has been dragging their feet on...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Radiology Solutions is a very good PACS. When the PACS is partnered with the vendor's workflow...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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