Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Radiology Solutions Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
Functionality and Upgrades
If I were to recommend this product, I would need to look at the whole picture. I would give Change...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Change Healthcare is doing the best that they can, considering that we haven’t really upgraded to...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The hanging protocols on this solution can be a little challenging. We are in the process of trying...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I can say a lot of things about Change Healthcare, but they aren’t cheap. We have gotten most of our...
Login or Create an Account to see details.
Manager
Service and Support
I have a little bit of a heartburn with the service because it has deteriorated a bit as Change...
Login or Create an Account to see details.
Manager
Relationship
Change Healthcare is expensive, but they have some good people. Implementations usually go pretty...
Login or Create an Account to see details.
Manager
Sales and Contracting
With Change Healthcare, the billing process is a nightmare. Their invoicing structure is the pits....
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
We have paid a premium for Radiology Solutions. It is expensive for what we are getting, but we get...
Login or Create an Account to see details.
Manager
Service and Support
Change Healthcare has a very deep bench, and they seem to be able to resolve issues fairly well....
Login or Create an Account to see details.
Manager
Technology
McKesson is not keeping up with some of the new things, such as getting away from Internet Explorer...
Login or Create an Account to see details.
Director
Relationship
Regarding things we have accomplished and things that we would try to do with Change Healthcare, I...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
Whether Change Healthcare nickel-and-dimes is a tough question because we have been doing...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The vendor has changed their implementation process because the last two rollouts have been pretty...
Login or Create an Account to see details.
Director
Implementation and Training
Change Healthcare probably could do a better job at providing training for what is coming out as...
Login or Create an Account to see details.
Director
Interfacing and Integration
Our needs are probably greater than most facilities, so I wouldn’t say the solution meets all of our...
Login or Create an Account to see details.
Director
Relationship
I don’t have any proactive service. The vendor claims that they have proactive service, but I have...
Login or Create an Account to see details.
Director
Other Observations & Comments
COVID-19 assistance is not something that the vendor would be able to do for us during this time. We...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Change Healthcare has a way of charging for every little thing, but we try to minimize that....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product is very good. For a very short time, we switched to a different PACS, which I wouldn’t...
Login or Create an Account to see details.
Manager
Implementation and Training
The training was awhile ago, but it was done very well for the admin and superusers. It was very...
Login or Create an Account to see details.
Manager
Service and Support
Change Healthcare has been pretty helpful during COVID-19. We have had to pivot on a couple of...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Most of our users can jump on and use the product, so I would say the ease of use is good. The...
Login or Create an Account to see details.
Manager
Service and Support
In terms of support, Change Healthcare is being asked to do more with less. It is sometimes hard for...
Login or Create an Account to see details.
Manager
Service and Support
The vendor went from being McKesson to being Change Healthcare, and there was a bit of a transition....
Login or Create an Account to see details.
Manager
Relationship
Through the transition to Change Healthcare, the vendor has had turnover with a lot of the older...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor keeps us pretty up to date. The product performs very well; it is solid. There is not a...
Login or Create an Account to see details.
Manager
Service and Support
The vendor's tech support has always been superior to other vendors'. I like the fact that we can...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We work with radiologists that have a different PACS. Those radiologists have Centricity PACS. I...
Login or Create an Account to see details.
Director
Service and Support
The system does require a lot of training. I like having the ability to obtain data from different...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system is cumbersome. The UI isn't intuitive at all. A lot is shown on the first screen of the...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The system is great at meeting our interoperability needs. The vendor supported us well during the...
Login or Create an Account to see details.
Analyst/Coordinator
Future Outlook
There are a lot of clicks in the system in order to get to certain things, but I anticipate things...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The solution is a rock-solid product. The workflow for the radiologists is excellent. The workflow...
Login or Create an Account to see details.
Director
Other Observations & Comments
Change Healthcare doesn't keep all of their promises, but they aren't bad. Saying that the vendor...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
I would say that Change Healthcare generally avoids charging for every little thing. The PACS is...
Login or Create an Account to see details.
Director
Implementation and Training
I would rate the ongoing training pretty low. I don't receive any training, updates, or tips from...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We really like the product. The outcomes are pretty good, but sometimes it takes longer than...
Login or Create an Account to see details.
Director
Service and Support
Proactive maintenance wasn't getting done by the support teams, but within the last several months,...
Login or Create an Account to see details.
Director
Relationship
I don't think we really work with Change Healthcare's executives unless we approach them. They don't...
Login or Create an Account to see details.
Director
Other Observations & Comments
I try not to call the support people for minor things, but when there is a major issue going on, I...
Login or Create an Account to see details.
Manager
Implementation and Training
Change Healthcare’s ongoing training is a little weak right now. When we first went live, Change...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Change Healthcare tends to be a little behind the curve with new technology. I am not sure why that...
Login or Create an Account to see details.
Manager
Relationship
It is always nice to feel like the folks up top are actually interested in what is happening down at...
Login or Create an Account to see details.
Manager
Service and Support
I really haven't had any issues with the product since COVID-19 hit. We received a couple of emails...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
With a few exceptions, Change Healthcare keeps their promises. I have no complaints about the system...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The big problem that I have with Change Healthcare right now is their application called Conserus....
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Change Healthcare goes out of their way to charge. They are expensive; there is no doubt about that....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Change Healthcare has a solid user interface that our radiologists love. The application is good and...
Login or Create an Account to see details.
Manager
Technology
Change Healthcare does not honor any of our change requests. I have noticed that very few of our...
Login or Create an Account to see details.
Manager
Technology
Radiology Solutions is not a stable product. There are some serious stability issues specifically in...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Upgrades with this product tend to be slow in coming. The vendor is backlogged and slow at getting...
Login or Create an Account to see details.
Analyst/Coordinator
Sales and Contracting
Change Healthcare keeps all their promises for the most part. Change Healthcare is pretty good. They...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Training from Change Healthcare was very good. The ongoing support is where Change Healthcare...
Login or Create an Account to see details.
Director
Relationship
Our relationship with Change Healthcare is not as strong as it is with other vendors. It lacks the...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
We had a very painful upgrade that took months to fix. By the time Change Healthcare fixed it, we...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We have had struggles with upgrades. There have been quality issues and a lack of ownership of the...
Login or Create an Account to see details.
Director
Relationship
We shouldn’t have to escalate issues, but once I escalated to Change Healthcare and they became...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
Every vendor has its issues. There were defects when Change Healthcare delivered the product....
Login or Create an Account to see details.
Director
Interfacing and Integration
The radiology product works fine from an interoperability point of view. Once we get it working, it...
Login or Create an Account to see details.
CIO
Other Observations & Comments
I don't think my opinion of Change Healthcare is going to change that much in the future. They may...
Login or Create an Account to see details.
CIO
Other Observations & Comments
The hospital has signed a support contract with Change Healthcare, but they are actively evaluating...
Login or Create an Account to see details.
CIO
Sales and Contracting
Change Healthcare has tried to charge for every little thing, but I think the hospital holds them to...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
So far, I wouldn’t rate Change Healthcare very high for delivering new technology. We will see what...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
Right now, I wouldn't recommend Change Healthcare, but I have had very bad experiences with them. I...
Login or Create an Account to see details.
Director
Service and Support
I don't believe we have had any interaction with Change Healthcare since COVID-19 started. They...
Login or Create an Account to see details.
Director
Service and Support
Radiology Solutions is a good product. On the services side, we have excellent service. The product...
Login or Create an Account to see details.
Director
Sales and Contracting
Change Healthcare has a horrible sales side. With McKesson, the sales side was slightly bad. But...
Login or Create an Account to see details.
Director
Future Outlook
The system is absolutely not part of our long-term plans. We are working on a project in another...
Login or Create an Account to see details.
Director
Implementation and Training
There really wasn't much to the training that we had for the upgrades, but things went okay. If I...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The system is really pricey. We pay a lot. Change Healthcare is always overpriced. The platform is...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are moving to Change Healthcare for the long term and will be replacing a couple of PACS...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
Change Healthcare used to be pretty expensive, and although we have complained about the cost, the...
Login or Create an Account to see details.
Director
Interfacing and Integration
Change Healthcare seems to do a great job of adding pieces as the market needs them. Change...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Change Healthcare is really up and down. The system is tremendously expensive to run, maintain,...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The product works as we predicted for the most part. A few years ago, I would have given Change...
Login or Create an Account to see details.
Director
Other Observations & Comments
I would have given a higher score for Change Healthcare’s support services a couple of years ago....
Login or Create an Account to see details.
Manager
Other Observations & Comments
Change Healthcare doesn’t do a whole lot that is proactive, but they send us an email with things to...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are sometimes smaller things with the system that don’t quite work as opposed to major things...
Login or Create an Account to see details.
Manager
Technology
The software is very established. It has a lot of basic functionality and some advanced...
Login or Create an Account to see details.
Manager
Technology
When we purchased the solution, the vendor said they had some things, but they didn’t. There were...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We pump quite a high volume through the system, and it has been able to scale and keep up with us....
Login or Create an Account to see details.
Manager
Future Outlook
Change Healthcare has had a few ups and downs with support, but overall, they seem to be stabilizing...
Login or Create an Account to see details.
Manager
Interfacing and Integration
I give the vendor a high rating for supporting our integration goals. I can add and subtract devices...
Login or Create an Account to see details.
Manager
Relationship
I haven't heard from my salesperson in a little while, and that is probably because we haven’t done...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The vendor seems to really want to work with us as best they can. They would love to see us go in...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are more or less a small hospital, so when we send somebody to another hospital in our area, we...
Login or Create an Account to see details.
Manager
Service and Support
The vendor has been very supportive during the COVID-19 crisis. I got some really nice emails from...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor has some new technology where we are able to do more mobile viewing on iPads, phones, and...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Whether the solution is part of our long-term plans is up in the air. Our hospital is looking at...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
McKesson nickel-and-dimes a bit. I asked the vendor what something would cost, and they came back...
Login or Create an Account to see details.
Manager
Service and Support
I have not had any resistance when I call and ask for things to get done, the vendor seems to get...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We have had the system for so long, and we haven’t changed platforms. There is no training involved...
Login or Create an Account to see details.
COO
Functionality and Upgrades
Change Healthcare has a good PACS, but it is expensive. Change Healthcare is a pretty big company,...
Login or Create an Account to see details.
COO
Other Observations & Comments
Change Healthcare has talked about mobile functionality for a while, but there is still more to work...
Login or Create an Account to see details.
COO
Future Outlook
We are a large group that reads for multiple organizations, so it has been interesting seeing the...
Login or Create an Account to see details.
COO
Functionality and Upgrades
We have not had issues lately, but in the past, we have found bugs when things were not well tested....
Login or Create an Account to see details.
Manager
Relationship
With COVID-19, we don't have the normal volume of money coming in. Most of the vendors we work with...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The system is part of our long-term plans. But we share it with our hospital, and we know that they...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
If we can get Change Healthcare to promise something, they keep the promise. The updates we have...
Login or Create an Account to see details.
Manager
Interfacing and Integration
We have had a few bumps with integration lately. We would probably have some serious chats with...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system is really user friendly, so training is not a terribly involved process. A lot of the...
Login or Create an Account to see details.
Manager
Service and Support
Change Healthcare seems likely to have developed some protocols in their service departments. Things...
Login or Create an Account to see details.
Manager
Relationship
Change Healthcare has gone through a lot of upheavals. They have changed our representative. We had...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Change Healthcare nickel-and-dimes. We wanted an archive server and something to store data on that...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The system comes out of the box and allows radiologists to read studies remotely. That functionality...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Change Healthcare has been on top of the COVID-19 crisis. We use a dictation system with our...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
Change Healthcare's systems are manufactured in China. I already have a PACS from China. I wouldn't...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
If a vendor gave everything away for free, I would switch to them. Change Healthcare tells us about...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
Change Healthcare isn’t incredibly bad at charging for everything, but they do charge for a fair...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
One of Change Healthcare’s weakest points is that some of their new products were designed in a...
Login or Create an Account to see details.
Physician
Other Observations & Comments
The support is relatively good, but Change Healthcare sometimes is a little slow to respond,...
Login or Create an Account to see details.
Physician
Service and Support
When there are issues, we are the ones that have to identify them and bring them to Change...
Login or Create an Account to see details.
Physician
Relationship
Change Healthcare’s executive involvement has fallen out because Change Healthcare has had a lot of...
Login or Create an Account to see details.
Physician
Sales and Contracting
There have been several modules or components that we have been sold, but the actual functionality...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The big thing that would alter our satisfaction would be if Change Healthcare continued to hold a...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I don’t have any expectations for the vendor to reach out to help us during the COVID-19 crisis, but...
Login or Create an Account to see details.
Manager
Future Outlook
If the decision were up to me, I would not purchase the system again because we have another...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
McKesson had a big problem with charging for every little thing. Luckily, we were long-time...
Login or Create an Account to see details.
Manager
Service and Support
The system has been really robust, and we have used it for a very long time. We have liked the...
Login or Create an Account to see details.
Manager
Technology
We have asked for some specific things that we have not been able to get, such as remote options for...
Login or Create an Account to see details.
Manager
Relationship
When the transition to Change Healthcare occurred, we started seeing less support from our direct...
Login or Create an Account to see details.
Director
Future Outlook
We have invested a lot into the product; it is part of our long-term plans. The vendor is always...
Login or Create an Account to see details.
Director
Other Observations & Comments
When we do upgrades, the investment in the system is truly internal. Change Healthcare guides us on...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would score the solution high for ease of use. We are able to build and deploy workstations, and...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor has made strides with the upgrades on the radiology PACS side.
Login or Create an Account to see details.
Manager
Relationship
I would absolutely recommend the solution. The vendor's support for the solution is way more...
Login or Create an Account to see details.
Manager
Technology
We had deployed the vendor's old viewer, and it was terrible. We still have it just in case we have...
Login or Create an Account to see details.
Manager
Service and Support
The viewer is an issue. Other than that, it seems like the solution works pretty well. We have good...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The vendor could improve the viewer. The next upgrade is projected to be faster. The project manager...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We haven’t had any trouble with Change Healthcare keeping their promises. The only complaint I have...
Login or Create an Account to see details.
Director
Interfacing and Integration
The system has very nice integration options with the EMR and is stable.
Login or Create an Account to see details.
Director
Functionality and Upgrades
On the server side, the system is a little finicky. That is a by-product of the system being very...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Featured Report
Preferences
Related Blogs
PACS—Finding the Perfect Fit
Achieving Success in the PACS Market
Looking at the Life Cycle of PACS