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Radiology Solutions
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Director
We have a different inside sales representative now, but the one that we had when we were doing the...
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Director
Some of Change Healthcare’s implementation fees are ridiculous since everything is being done...
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Director
I can escalate issues rather quickly and easily. Change Healthcare’s strength is their support. I...
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Manager
We have worked with Change Healthcare for a long time, so our IT people and our radiologists know...
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Manager
We are happy with the overall performance of the PACS, but we haven't seen a lot of new technology....
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Manager
Change Healthcare has been good with remote monitoring, and they are pretty proactive in general.
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Manager
We don't know whether we will replace Change Healthcare's system. It is a good PACS, and our...
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Director
Radiology Solutions has most radiologists' favorite user interface. Its interface is polished in...
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Director
Change Healthcare is going to up several of their prices. The vendor came up with a couple of things...
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Manager
Our radiology users generally like Radiology Solutions. The critical test results and peer reviews...
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Manager
Change Healthcare’s overall project management could be improved. Our system is a little unique and...
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Manager
Change Healthcare looks for ways to charge us for any little discrepant change. Right now, their...
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Manager
Change Healthcare is now offering a web enterprise solution. It is an archive solution that is...
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Manager
Change Healthcare's support used to be very good. We would call and get assigned to a zone, and...
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Manager
Radiology Solutions is expensive, but the payoff is that it is a superior product. It is very user...
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Manager
Change Healthcare is trying to be bought out by another company called United Health Group. I have...
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Manager
Change Healthcare’s service is proactive. They do things without us asking for them. We have a...
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Manager
It has been a while since we upgraded Radiology Solutions, but our last upgrade went very well. The...
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Manager
The only thing that really gets under my skin is the amount of time I have to remain on hold for...
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Manager
I like that Radiology Solutions is easy for the staff to use. They don’t have to go through a lot of...
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Director
I think that it is in the vendor's DNA to charge for every little thing. With most contracts, we...
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Director
The vendor has a very good training program, and the solution is pretty stable. From a product...
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Director
I am always looking for new technology and new things. Change Healthcare has partnered with a lot of...
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Director
The vendor just ceased support for the version that we are on. We merged, and the organization we...
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Director
We like Change Healthcare. We have nothing but good things to say about their service. We are...
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Director
The vendor could improve training for on-site PACS administrators. Even video training, webinars,...
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Analyst/Coordinator
Radiology Solutions has gone through a couple of different owners, but the core solution has pretty...
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Analyst/Coordinator
The vendor makes promises with future upgrades. Sometimes, there are features that we are actually...
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Analyst/Coordinator
There needs to be some sort of discussion between imaging vendors so that they can come up with a...
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Analyst/Coordinator
Change Healthcare innovates, but they have a very slow cycle. We usually take their upgrades because...
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Analyst/Coordinator
At one point during our project, we needed some guidance on how to configure something. We weren't...
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Manager
Change Healthcare has a great community forum. They have a collaboration tool that is very...
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Manager
We are interested in the vendor's cloud offerings for PACS because they offer some great features...
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Manager
Change Healthcare always seems to set themselves apart from our other vendors. They always stay...
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Director
I wouldn't say that we had a really bad implementation, but it wasn't as organized as it should have...
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Director
The training was okay, but it didn't seem like the training was rolled out in the way it needed to...
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Director
The support is pretty good when we get to the right person. With that being said, we have had...
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Director
We have a really good project manager who tries to help us out. We have regular meetings, which are...
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Director
Change Healthcare has new technology, but they charge for it. We are a new customer, and now that we...
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VP/Other Executive
One of the things that sold us on this use case was that our storage, image environment, archive,...
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VP/Other Executive
Change Healthcare has gotten better at avoiding nickel-and-diming in the last few years. Part of...
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VP/Other Executive
We went live recently, and the Change Healthcare system works great most of the time. However, we...
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VP/Other Executive
Change Healthcare has been incredibly involved. Their offering is cloud-based, but it almost becomes...
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Analyst/Coordinator
For the product, there is absolutely no nickel-and-diming. The vendor is wonderful. They bend over...
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Analyst/Coordinator
Radiology Solutions is one of the better products to work with. The vendor's people bend over...
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Analyst/Coordinator
We obviously have to keep up with upgrades in order to take care of the functionality. If we take...
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Analyst/Coordinator
My overall satisfaction is extremely high, even though we might have to switch to a new vendor in...
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Manager
We have had a couple of situations where the vendor has not kept their promise. Those weren't a big...
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Manager
Change Healthcare's PACS is a good system when it is working, and it is working a high percentage of...
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Manager
COVID-19 hit Change Healthcare’s support capabilities hard. Their support has gone downhill. There...
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Manager
Our radiologists would not choose Change Healthcare’s PACS again, based on their desire to go with a...
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Manager
Change Healthcare's solution is going to a cloud-based architecture that won't require us to buy so...
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Director
Change Healthcare’s integrations are pretty good. We can integrate it with voice recognition in our...
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Director
The web support is decent. We can log tickets. Change Healthcare does proactive monitoring too. They...
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Director
We are not so much nickel-and-dimed, but we do have a lot of issues with Change Healthcare's billing...
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Director
We have been satisfied with the product. We have had it a long time. It has been a good success...
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Director
Change Healthcare's phone support is not so good. It used to be excellent, but my experience lately...
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Manager
We have a very good working relationship with Change Healthcare. Change Healthcare is amazing. In...
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Manager
Change Healthcare recently changed the way they do support. We used to have a zone, and our zone...
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Manager
If we are looking at Change Healthcare's new systems or upgrades, they will bring in subject matter...
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Analyst/Coordinator
I like Change Healthcare’s overall product. For the most part, it is stable and user friendly. I...
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Manager
I like that Nuance has PowerShare available, and it integrates with our PACS and our current risk...
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Manager
There are no delays in Change Healthcare's responses. They are very much on top of any issues that...
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Manager
Radiology Solutions is a decent system. It works well. It is fairly reliable and stable. It is very...
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Manager
Probably the biggest downfall with Change Healthcare is with us getting resources from management....
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Manager
Radiology Solutions is reliable. It is like Windows 10 running on a Windows 95 back-end computer. It...
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Manager
I am not sure whether Change Healthcare is the best PACS vendor that I have experienced. We are...
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Analyst/Coordinator
Sometimes, we don’t feel like we get our money’s worth from Change Healthcare because of the...
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Analyst/Coordinator
The tool is both good and bad because it has a lot of customizability. We frequently tell our end...
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Analyst/Coordinator
For the most part, our physicians are happy with Radiology Solutions. I think we will stick with the...
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Analyst/Coordinator
All vendors will say a lot of things to make a sale, but what vendors say at the time isn't exactly...
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VP/Other Executive
The vendor has gone through a lot of transitions. They are just not the same company that we signed...
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VP/Other Executive
We really miss the user group from back in the day. That group was really strong and well run and...
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VP/Other Executive
We don't know what will happen to Radiology Solutions in our organization. I can't say whether we...
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VP/Other Executive
Change Healthcare was bought some time when we transitioned to a new executive. We were on the verge...
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CIO
The transition from McKesson to Change Healthcare was okay. There were definitely opportunities for...
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CIO
It is important to make sure Change Healthcare understands our business and organizational culture...
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CIO
In terms of whether I would purchase Radiology Solutions again, I would have to do a deeper...
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CIO
We are nickel-and-dimed by Change Healthcare, but that seems to be a standard in the industry across...
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CIO
We were looking for an enterprise viewer from Change Healthcare that would integrate with our EMR...
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CIO
We will see where Change’s service level goes with their Optum merger and how they are performing...
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Manager
I love my PACS solution. The uptime is fantastic. The product is strong. My radiologists and...
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Manager
The quality of the implementation services is excellent. In comparison to the services from other...
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Manager
The ongoing training is good. The vendor has online training. With COVID-19, we haven’t had any...
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Manager
The product supports our integration goals excellently. I have other PACS solutions, and Change...
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Manager
The system is a great, steady program. One of the things Change Healthcare does is make sure that...
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Manager
We are a community hospital system, so we have multiple sites, and the product is wonderful for all...
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Manager
We don’t have to deal with the executives very often. My account representatives are wonderful.
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Manager
The vendor has added some new things into the product, so they are driving tangible outcomes. There...
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Manager
The product is strong and steady. The vendor's support is fantastic, and we don’t need support...
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Manager
I think my score will be the same in a year. I hope the vendor doesn’t change, and I hope they keep...
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Manager
The support we get from Change Healthcare is excellent. They are very engaged and can resolve our...
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Manager
The uptime of Radiology Solutions is high. We rarely have any downtime. The end-user functionality...
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Manager
If I were to enhance anything from Change Healthcare, it would be to train the salespeople better. I...
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Director
I like how user friendly the product is. It is not very complicated. My staff can understand the...
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Director
Stability is one of the product's strengths. It does what we need it to do, and we are happy with...
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Manager
We have had the solution for a long time through some acquisitions. When we bought the system, we...
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Manager
The system was great when we implemented it, and the vendor had a pretty good support structure. For...
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Manager
I wouldn't say that the solution continues to evolve. I know a lot about the guts of the system, and...
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Director
The product is part of our long-term plans. We have been very happy with Change Healthcare. We have...
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Director
I would absolutely buy the product again. We have looked at multiple other vendors but have never...
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Director
There is a layer between the vendor and me. If I have an issue with something, it has to go to the...
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Director
Upgrading is a pain because we have downtime, and having eight hours of downtime with our PACS is a...
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Analyst/Coordinator
In the past, the vendor charged us for every little thing, but that has changed in the last couple...
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Analyst/Coordinator
I would like to have a set of standard reports. I would like to build reports based on the...
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Analyst/Coordinator
With the vendor's support, we usually have to wait at least 15 minutes to get somebody on the phone....
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Analyst/Coordinator
For Radiology Solutions, we need third-party licensing and SQL licensing for our servers from the...
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Manager
It has been years since we had an upgrade, but we are going to a different vendor now. I don’t make...
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Manager
Radiology Solutions was a pretty good product. The radiologists really liked it. Since we haven’t...
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Manager
We did have a maintenance contract, so everything was pretty much included in that maintenance contract....
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Manager
I know Change Healthcare has a new viewer, but they were a little late in getting that HTML viewer...
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Manager
Change Healthcare’s support is really good. Normally, we would call the support, and it used to be...
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Manager
We would like Change Healthcare to offer more training that is not paid.
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Manager
We recently went through a project where we changed our HISP system. That application doesn't...
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Manager
Our users love the system. It is user friendly, and if they ask us to make any kind of workflow...
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Manager
Change Healthcare sends notices and gives us recommendations, and they usually assign resources to...
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Manager
The system is very good. It is simple and not complicated. I train a lot of radiologists, and the...
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Manager
The support is excellent. It has only recently been a little difficult to get support, but usually,...
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Manager
We are still dealing with some issues from our last upgrade that mostly have to do with the...
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Manager
There are small things that we don’t like about the product. The issues are not really big things;...
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Manager
I really love Radiology Solutions. It is a stable and good system that has excellent functionality...
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Manager
Radiology Solutions has excellent functionality. Unlike many other PACS systems, this system has...
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Manager
If I could improve something in Radiology Solutions, I would improve its speed. The entire system is...
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Manager
Radiology Solutions' reporting costs too much. If I want a report on metrics, then I have to pay for...
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Manager
I wish that we had a web-based version of Radiology Solutions for our techs. Right now, the...
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Manager
The product is unfortunately not part of our long-term plans. I love this product. It is one of my...
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Manager
Change Healthcare is expensive, and they tend to charge for every little thing. We are not...
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Manager
It has been a long time since we have had training on anything with the system. We did some training...
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Manager
The day-to-day maintenance of the system is super low. The system doesn’t require a lot of admin...
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Manager
The vendor is a little slow to come to market, but when they do, their products are always good.
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Manager
The vendor is going through a transition that has had a negative impact on their support. They got...
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Manager
The vendor's service is pretty proactive, and the vendor normally catches things before us. They...
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Manager
The product is not cheap. I think that may be part of why we don’t get to keep it. The value is...
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Manager
Change Healthcare does not empower their clients with specific things. Our team is very technical,...
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Manager
The vendor definitely has room for improvement around integration. There are a lot of steps to their...
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Manager
I would give the vendor's support a fairly low rating. They know about our issues because I have...
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Manager
Change Healthcare's analytics software just came out. They are a little late to the game with that....
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Manager
Change Healthcare charges us for a lot of things. I understand why they have to charge us, but we do...
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Manager
Radiology Solutions definitely needs a lot of improvements, but it is a top-notch product. That is...
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Manager
Usually, the cost is based on volume, and Change Healthcare negotiates well. They are constantly...
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Manager
The one thing that has probably changed over the years is the ability to get someone on the phone...
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Analyst/Coordinator
Change Healthcare is much more responsive with Radiology Solutions. They provide us with quotes and...
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Analyst/Coordinator
I would tell my peers that they would be satisfied with this product, service, and company. I won't...
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Analyst/Coordinator
We recently did an upgrade that went pretty well, but the initial version of the system had...
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Analyst/Coordinator
Change Healthcare has been a good vendor. They are pretty responsive, and their support has been...
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Analyst/Coordinator
It took Change Healthcare a few tickets to address one of our issues, but now they are doing what...
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Director
Change Healthcare offers training if we pay for it.
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Director
Change Healthcare is very reliable. There are no issues. If there is something that comes up, we...
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Director
Change Healthcare could meet all of our needs. There is a lot of management software that Change...
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Director
I couldn't even tell you who my Change Healthcare salesperson is. I haven't talked to my salesperson...
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Manager
If a customer were to buy Radiology Solutions new today, then they would get a very different...
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Manager
Change Healthcare is coming up with a lot of new things, but those things are all purchasable...
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Manager
Six or seven years ago, the quality of Change Healthcare's support was really high. Now they have...
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VP/Other Executive
We have struggled to get Radiology Solutions to work recently. In terms of whether the vendor keeps...
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Manager
The vendor does not keep all their promises. We have issues with how Radiology Solutions integrates...
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Manager
The vendor's support used to be phenomenal, but now it is very overrated. The vendor is good and is...
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Manager
The vendor really does try to keep their promises, but some promises are more effective than others....
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Manager
We don’t get much training from the vendor for upgrades. We got good training when it was regimented...
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Manager
We have had enhancement requests for the system for years. It takes a few years just for the vendor...
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Manager
The system is almost like a blank box. It is not easy to administer. There is limited remote...
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Physician
Change Healthcare didn't always nickel-and-dime us, but in the past two years, nickel-and-diming has...
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Manager
I don’t want to beat the vendor up too much. For the most part, the system works fine and meets most...
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Manager
I would not buy this system again. We excluded a better vendor because they could not virtualize...
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Physician
Radiology Solutions' usability makes it one of the better systems out there. The system's user...
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Physician
Change Healthcare should be doing more proactive monitoring and alerting. I can't remember the...
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Analyst/Coordinator
I am a huge fan of Change Healthcare, and I have recommended them to many colleagues at other...
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Analyst/Coordinator
We can’t go out to the Change Healthcare website and see basic use functions, FAQ pages, or anything...
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Analyst/Coordinator
Radiology Solutions integrates without any problem at all. We are working on a handful of EHRs, and...
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Analyst/Coordinator
The basic functions are pretty self-explanatory. If we were to open up our PACS and look at an...
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Analyst/Coordinator
There are some things I wish Radiology Solutions could do better. I would like it if it were a...
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Analyst/Coordinator
Change Healthcare's response is usually the same day for things that aren't urgent. Their techs are...
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Analyst/Coordinator
At this time, with some cloud-based solutions, I don’t see us recommending Radiology Solutions to...
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Analyst/Coordinator
Our radiology system from Change Healthcare has cloud-based storage. We have our PACS there too. I...
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Manager
Change Healthcare's support is something that I have always been impressed with. Since McKesson...
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Manager
Change Healthcare's solution is a great system. I can't think of anything bad happening in the past...
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Manager
The vendor's support people are top notch. They are very knowledgeable in working through log file...
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Manager
One of our administrators has never been trained on the solution, and that person has still...
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Manager
The support is just on the weak side here as of late. I am still waiting to see whether the vendor’s...
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Manager
The vendor offers all cloud-based software in their newest version. Everything runs on the cloud...
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Manager
When the pandemic hit, the vendor stayed pretty strong. And then their service went way down. We...
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Manager
The solution is very user friendly. It is very intuitive to use. We are not stuck in just one way of...
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Analyst/Coordinator
Change Healthcare is very good at making money. My biggest challenge with Change Healthcare is...
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Analyst/Coordinator
I am not sure whether I would buy the system again. I would consider it, but I would do a product...
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Analyst/Coordinator
Change Healthcare has always been responsive to us. They made some changes and changed over to...
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Analyst/Coordinator
The vendor has a community established for end users to share things, and it is predominantly used...
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Analyst/Coordinator
The solution is expensive, but it is providing what we need to not only our radiologists but also...
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Analyst/Coordinator
Radiologists have expectations. If they are reading from other sites, they want everything in one...
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Director
I would tell others that are interested in the system that it is very stable and reliable and that...
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Director
Change Healthcare is slow to add new innovations. In terms of support, Change Healthcare takes too...
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Director
The role Change Healthcare has played in driving adoption has gotten better probably in the last...
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Director
I will take away some points for integration. Change Healthcare's product doesn't play well with...
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Manager
Change Healthcare is outsourcing now, and they have had a reduction in their workforce. Until last...
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VP/Other Executive
Change Healthcare's support is lacking because of their growth strategy. The vendor is well aware of...
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VP/Other Executive
Change Healthcare's pricing structure leaves something to be desired. We feel like they are...
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Manager
When Change Healthcare trains, they do a good job. The program is easy to use. We can find our way...
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Manager
The quality of Change Healthcare’s support has decreased terribly in the last year. When we called...
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VP/Other Executive
Change Healthcare will not establish an executive relationship with their clients' key leaders on an...
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VP/Other Executive
Change Healthcare's algorithms for maximizing performance leave a lot to be desired. That is just...
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Director
Change Healthcare charges us for everything with the caveat that they offer a reputable service that...
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Director
We have been with Change Healthcare for a very long time. They are able to address scale, and their...
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Manager
The one thing that I was not satisfied with was that we purchased a couple of workstations from the...
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Manager
One thing that can be both a curse and a blessing with Change Healthcare is that they have a group...
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Manager
There was one product that we bought from Change Healthcare that really didn’t seem like it was up...
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Manager
The PACS is up. The PACS is doing its thing. We just can’t get it out of there. Our IT department...
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Manager
If I were to recommend this product, I would need to look at the whole picture. I would give Change...
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Manager
Change Healthcare is doing the best that they can, considering that we haven’t really upgraded to...
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Manager
The hanging protocols on this solution can be a little challenging. We are in the process of trying...
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Manager
I can say a lot of things about Change Healthcare, but they aren’t cheap. We have gotten most of our...
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Manager
I have a little bit of a heartburn with the service because it has deteriorated a bit as Change...
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Manager
Change Healthcare is expensive, but they have some good people. Implementations usually go pretty...
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Manager
With Change Healthcare, the billing process is a nightmare. Their invoicing structure is the pits....
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Manager
We have paid a premium for Radiology Solutions. It is expensive for what we are getting, but we get...
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Manager
Change Healthcare has a very deep bench, and they seem to be able to resolve issues fairly well....
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Manager
McKesson is not keeping up with some of the new things, such as getting away from Internet Explorer...
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Director
Regarding things we have accomplished and things that we would try to do with Change Healthcare, I...
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Director
Whether Change Healthcare nickel-and-dimes is a tough question because we have been doing...
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Director
The vendor has changed their implementation process because the last two rollouts have been pretty...
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Director
Change Healthcare probably could do a better job at providing training for what is coming out as...
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Director
Our needs are probably greater than most facilities, so I wouldn’t say the solution meets all of our...
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Director
I don’t have any proactive service. The vendor claims that they have proactive service, but I have...
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Director
COVID-19 assistance is not something that the vendor would be able to do for us during this time. We...
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Manager
Change Healthcare has a way of charging for every little thing, but we try to minimize that....
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Manager
The product is very good. For a very short time, we switched to a different PACS, which I wouldn’t...
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Manager
The training was awhile ago, but it was done very well for the admin and superusers. It was very...
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Manager
Change Healthcare has been pretty helpful during COVID-19. We have had to pivot on a couple of...
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Manager
Most of our users can jump on and use the product, so I would say the ease of use is good. The...
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Manager
In terms of support, Change Healthcare is being asked to do more with less. It is sometimes hard for...
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Manager
The vendor went from being McKesson to being Change Healthcare, and there was a bit of a transition....
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Manager
Through the transition to Change Healthcare, the vendor has had turnover with a lot of the older...
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Manager
The vendor keeps us pretty up to date. The product performs very well; it is solid. There is not a...
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Manager
The vendor's tech support has always been superior to other vendors'. I like the fact that we can...
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Manager
We work with radiologists that have a different PACS. Those radiologists have Centricity PACS. I...
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Director
The system does require a lot of training. I like having the ability to obtain data from different...
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Director
The system is cumbersome. The UI isn't intuitive at all. A lot is shown on the first screen of the...
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Analyst/Coordinator
The system is great at meeting our interoperability needs. The vendor supported us well during the...
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Analyst/Coordinator
There are a lot of clicks in the system in order to get to certain things, but I anticipate things...
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Director
The solution is a rock-solid product. The workflow for the radiologists is excellent. The workflow...
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Director
Change Healthcare doesn't keep all of their promises, but they aren't bad. Saying that the vendor...
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Director
I would say that Change Healthcare generally avoids charging for every little thing. The PACS is...
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Director
I would rate the ongoing training pretty low. I don't receive any training, updates, or tips from...
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Director
We really like the product. The outcomes are pretty good, but sometimes it takes longer than...
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