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Radiology Solutions Comments
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User Commentary
Manager
The system is very good. It is simple and not complicated. I train a lot of radiologists, and the...
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Manager
The support is excellent. It has only recently been a little difficult to get support, but usually,...
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Manager
We are still dealing with some issues from our last upgrade that mostly have to do with the...
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Manager
There are small things that we don’t like about the product. The issues are not really big things;...
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Manager
I really love Radiology Solutions. It is a stable and good system that has excellent functionality...
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Manager
Radiology Solutions has excellent functionality. Unlike many other PACS systems, this system has...
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Manager
If I could improve something in Radiology Solutions, I would improve its speed. The entire system is...
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Manager
Radiology Solutions' reporting costs too much. If I want a report on metrics, then I have to pay for...
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Manager
I wish that we had a web-based version of Radiology Solutions for our techs. Right now, the...
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Manager
The product is unfortunately not part of our long-term plans. I love this product. It is one of my...
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Manager
Change Healthcare is expensive, and they tend to charge for every little thing. We are not...
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Manager
It has been a long time since we have had training on anything with the system. We did some training...
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Manager
The day-to-day maintenance of the system is super low. The system doesn’t require a lot of admin...
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Manager
The vendor is a little slow to come to market, but when they do, their products are always good.
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Manager
The vendor is going through a transition that has had a negative impact on their support. They got...
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Manager
The vendor's service is pretty proactive, and the vendor normally catches things before us. They...
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Manager
The product is not cheap. I think that may be part of why we don’t get to keep it. The value is...
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Manager
Change Healthcare does not empower their clients with specific things. Our team is very technical,...
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Manager
The vendor definitely has room for improvement around integration. There are a lot of steps to their...
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Manager
I would give the vendor's support a fairly low rating. They know about our issues because I have...
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Manager
Change Healthcare's analytics software just came out. They are a little late to the game with that....
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Manager
Change Healthcare charges us for a lot of things. I understand why they have to charge us, but we do...
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Manager
Radiology Solutions definitely needs a lot of improvements, but it is a top-notch product. That is...
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Manager
Usually, the cost is based on volume, and Change Healthcare negotiates well. They are constantly...
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Manager
The one thing that has probably changed over the years is the ability to get someone on the phone...
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Analyst/Coordinator
Change Healthcare is much more responsive with Radiology Solutions. They provide us with quotes and...
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Analyst/Coordinator
I would tell my peers that they would be satisfied with this product, service, and company. I won't...
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Analyst/Coordinator
We recently did an upgrade that went pretty well, but the initial version of the system had...
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Analyst/Coordinator
Change Healthcare has been a good vendor. They are pretty responsive, and their support has been...
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Analyst/Coordinator
It took Change Healthcare a few tickets to address one of our issues, but now they are doing what...
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Director
Change Healthcare offers training if we pay for it.
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Director
Change Healthcare is very reliable. There are no issues. If there is something that comes up, we...
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Director
Change Healthcare could meet all of our needs. There is a lot of management software that Change...
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Director
I couldn't even tell you who my Change Healthcare salesperson is. I haven't talked to my salesperson...
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Manager
If a customer were to buy Radiology Solutions new today, then they would get a very different...
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Manager
Change Healthcare is coming up with a lot of new things, but those things are all purchasable...
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Manager
Six or seven years ago, the quality of Change Healthcare's support was really high. Now they have...
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VP/Other Executive
We have struggled to get Radiology Solutions to work recently. In terms of whether the vendor keeps...
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Manager
The vendor does not keep all their promises. We have issues with how Radiology Solutions integrates...
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Manager
The vendor's support used to be phenomenal, but now it is very overrated. The vendor is good and is...
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Manager
The vendor really does try to keep their promises, but some promises are more effective than others....
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Manager
We don’t get much training from the vendor for upgrades. We got good training when it was regimented...
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Manager
We have had enhancement requests for the system for years. It takes a few years just for the vendor...
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Manager
The system is almost like a blank box. It is not easy to administer. There is limited remote...
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Physician
Change Healthcare didn't always nickel-and-dime us, but in the past two years, nickel-and-diming has...
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Manager
I don’t want to beat the vendor up too much. For the most part, the system works fine and meets most...
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Manager
I would not buy this system again. We excluded a better vendor because they could not virtualize...
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Physician
Radiology Solutions' usability makes it one of the better systems out there. The system's user...
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Physician
Change Healthcare should be doing more proactive monitoring and alerting. I can't remember the...
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Analyst/Coordinator
I am a huge fan of Change Healthcare, and I have recommended them to many colleagues at other...
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Analyst/Coordinator
We can’t go out to the Change Healthcare website and see basic use functions, FAQ pages, or anything...
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Analyst/Coordinator
Radiology Solutions integrates without any problem at all. We are working on a handful of EHRs, and...
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Analyst/Coordinator
The basic functions are pretty self-explanatory. If we were to open up our PACS and look at an...
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Analyst/Coordinator
There are some things I wish Radiology Solutions could do better. I would like it if it were a...
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Analyst/Coordinator
Change Healthcare's response is usually the same day for things that aren't urgent. Their techs are...
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Analyst/Coordinator
At this time, with some cloud-based solutions, I don’t see us recommending Radiology Solutions to...
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Analyst/Coordinator
Our radiology system from Change Healthcare has cloud-based storage. We have our PACS there too. I...
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Manager
Change Healthcare's support is something that I have always been impressed with. Since McKesson...
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Manager
Change Healthcare's solution is a great system. I can't think of anything bad happening in the past...
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Manager
The vendor's support people are top notch. They are very knowledgeable in working through log file...
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Manager
One of our administrators has never been trained on the solution, and that person has still...
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Manager
The support is just on the weak side here as of late. I am still waiting to see whether the vendor’s...
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Manager
The vendor offers all cloud-based software in their newest version. Everything runs on the cloud...
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Manager
When the pandemic hit, the vendor stayed pretty strong. And then their service went way down. We...
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Manager
The solution is very user friendly. It is very intuitive to use. We are not stuck in just one way of...
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Analyst/Coordinator
Change Healthcare is very good at making money. My biggest challenge with Change Healthcare is...
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Analyst/Coordinator
I am not sure whether I would buy the system again. I would consider it, but I would do a product...
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Analyst/Coordinator
Change Healthcare has always been responsive to us. They made some changes and changed over to...
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Analyst/Coordinator
The vendor has a community established for end users to share things, and it is predominantly used...
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Analyst/Coordinator
The solution is expensive, but it is providing what we need to not only our radiologists but also...
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Analyst/Coordinator
Radiologists have expectations. If they are reading from other sites, they want everything in one...
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Director
I would tell others that are interested in the system that it is very stable and reliable and that...
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Director
Change Healthcare is slow to add new innovations. In terms of support, Change Healthcare takes too...
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Director
The role Change Healthcare has played in driving adoption has gotten better probably in the last...
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Director
I will take away some points for integration. Change Healthcare's product doesn't play well with...
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Manager
Change Healthcare is outsourcing now, and they have had a reduction in their workforce. Until last...
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VP/Other Executive
Change Healthcare's support is lacking because of their growth strategy. The vendor is well aware of...
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VP/Other Executive
Change Healthcare's pricing structure leaves something to be desired. We feel like they are...
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Manager
When Change Healthcare trains, they do a good job. The program is easy to use. We can find our way...
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Manager
The quality of Change Healthcare’s support has decreased terribly in the last year. When we called...
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VP/Other Executive
Change Healthcare will not establish an executive relationship with their clients' key leaders on an...
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VP/Other Executive
Change Healthcare's algorithms for maximizing performance leave a lot to be desired. That is just...
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Director
Change Healthcare charges us for everything with the caveat that they offer a reputable service that...
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Director
We have been with Change Healthcare for a very long time. They are able to address scale, and their...
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Manager
The one thing that I was not satisfied with was that we purchased a couple of workstations from the...
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Manager
One thing that can be both a curse and a blessing with Change Healthcare is that they have a group...
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Manager
There was one product that we bought from Change Healthcare that really didn’t seem like it was up...
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Manager
The PACS is up. The PACS is doing its thing. We just can’t get it out of there. Our IT department...
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Manager
If I were to recommend this product, I would need to look at the whole picture. I would give Change...
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Manager
Change Healthcare is doing the best that they can, considering that we haven’t really upgraded to...
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Manager
The hanging protocols on this solution can be a little challenging. We are in the process of trying...
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Manager
I can say a lot of things about Change Healthcare, but they aren’t cheap. We have gotten most of our...
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Manager
I have a little bit of a heartburn with the service because it has deteriorated a bit as Change...
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Manager
Change Healthcare is expensive, but they have some good people. Implementations usually go pretty...
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Manager
With Change Healthcare, the billing process is a nightmare. Their invoicing structure is the pits....
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Manager
We have paid a premium for Radiology Solutions. It is expensive for what we are getting, but we get...
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Manager
Change Healthcare has a very deep bench, and they seem to be able to resolve issues fairly well....
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Manager
McKesson is not keeping up with some of the new things, such as getting away from Internet Explorer...
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Director
Regarding things we have accomplished and things that we would try to do with Change Healthcare, I...
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Director
Whether Change Healthcare nickel-and-dimes is a tough question because we have been doing...
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Director
The vendor has changed their implementation process because the last two rollouts have been pretty...
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Director
Change Healthcare probably could do a better job at providing training for what is coming out as...
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Director
Our needs are probably greater than most facilities, so I wouldn’t say the solution meets all of our...
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Director
I don’t have any proactive service. The vendor claims that they have proactive service, but I have...
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Director
COVID-19 assistance is not something that the vendor would be able to do for us during this time. We...
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Manager
Change Healthcare has a way of charging for every little thing, but we try to minimize that....
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Manager
The product is very good. For a very short time, we switched to a different PACS, which I wouldn’t...
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Manager
The training was awhile ago, but it was done very well for the admin and superusers. It was very...
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Manager
Change Healthcare has been pretty helpful during COVID-19. We have had to pivot on a couple of...
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Manager
Most of our users can jump on and use the product, so I would say the ease of use is good. The...
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Manager
In terms of support, Change Healthcare is being asked to do more with less. It is sometimes hard for...
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Manager
The vendor went from being McKesson to being Change Healthcare, and there was a bit of a transition....
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Manager
Through the transition to Change Healthcare, the vendor has had turnover with a lot of the older...
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Manager
The vendor keeps us pretty up to date. The product performs very well; it is solid. There is not a...
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Manager
The vendor's tech support has always been superior to other vendors'. I like the fact that we can...
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Manager
We work with radiologists that have a different PACS. Those radiologists have Centricity PACS. I...
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Director
The system does require a lot of training. I like having the ability to obtain data from different...
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Director
The system is cumbersome. The UI isn't intuitive at all. A lot is shown on the first screen of the...
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Analyst/Coordinator
The system is great at meeting our interoperability needs. The vendor supported us well during the...
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Analyst/Coordinator
There are a lot of clicks in the system in order to get to certain things, but I anticipate things...
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Director
The solution is a rock-solid product. The workflow for the radiologists is excellent. The workflow...
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Director
Change Healthcare doesn't keep all of their promises, but they aren't bad. Saying that the vendor...
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Director
I would say that Change Healthcare generally avoids charging for every little thing. The PACS is...
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Director
I would rate the ongoing training pretty low. I don't receive any training, updates, or tips from...
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Director
We really like the product. The outcomes are pretty good, but sometimes it takes longer than...
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Director
Proactive maintenance wasn't getting done by the support teams, but within the last several months,...
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Director
I don't think we really work with Change Healthcare's executives unless we approach them. They don't...
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Director
I try not to call the support people for minor things, but when there is a major issue going on, I...
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Manager
Change Healthcare’s ongoing training is a little weak right now. When we first went live, Change...
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Manager
Change Healthcare tends to be a little behind the curve with new technology. I am not sure why that...
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Manager
It is always nice to feel like the folks up top are actually interested in what is happening down at...
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Manager
I really haven't had any issues with the product since COVID-19 hit. We received a couple of emails...
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Manager
With a few exceptions, Change Healthcare keeps their promises. I have no complaints about the system...
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Manager
The big problem that I have with Change Healthcare right now is their application called Conserus....
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Manager
Change Healthcare goes out of their way to charge. They are expensive; there is no doubt about that....
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Manager
Change Healthcare has a solid user interface that our radiologists love. The application is good and...
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Manager
Change Healthcare does not honor any of our change requests. I have noticed that very few of our...
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Manager
Radiology Solutions is not a stable product. There are some serious stability issues specifically in...
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Manager
Upgrades with this product tend to be slow in coming. The vendor is backlogged and slow at getting...
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Analyst/Coordinator
Change Healthcare keeps all their promises for the most part. Change Healthcare is pretty good. They...
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Analyst/Coordinator
Training from Change Healthcare was very good. The ongoing support is where Change Healthcare...
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Director
Our relationship with Change Healthcare is not as strong as it is with other vendors. It lacks the...
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CMIO
We had a very painful upgrade that took months to fix. By the time Change Healthcare fixed it, we...
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Director
We have had struggles with upgrades. There have been quality issues and a lack of ownership of the...
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Director
We shouldn’t have to escalate issues, but once I escalated to Change Healthcare and they became...
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Director
Every vendor has its issues. There were defects when Change Healthcare delivered the product....
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Director
The radiology product works fine from an interoperability point of view. Once we get it working, it...
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CIO
I don't think my opinion of Change Healthcare is going to change that much in the future. They may...
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CIO
The hospital has signed a support contract with Change Healthcare, but they are actively evaluating...
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CIO
Change Healthcare has tried to charge for every little thing, but I think the hospital holds them to...
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CIO
So far, I wouldn’t rate Change Healthcare very high for delivering new technology. We will see what...
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CIO
Right now, I wouldn't recommend Change Healthcare, but I have had very bad experiences with them. I...
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Director
I don't believe we have had any interaction with Change Healthcare since COVID-19 started. They...
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Director
Radiology Solutions is a good product. On the services side, we have excellent service. The product...
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Director
Change Healthcare has a horrible sales side. With McKesson, the sales side was slightly bad. But...
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Director
The system is absolutely not part of our long-term plans. We are working on a project in another...
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Director
There really wasn't much to the training that we had for the upgrades, but things went okay. If I...
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Director
The system is really pricey. We pay a lot. Change Healthcare is always overpriced. The platform is...
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Director
We are moving to Change Healthcare for the long term and will be replacing a couple of PACS...
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Director
Change Healthcare used to be pretty expensive, and although we have complained about the cost, the...
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Director
Change Healthcare seems to do a great job of adding pieces as the market needs them. Change...
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Manager
Change Healthcare is really up and down. The system is tremendously expensive to run, maintain,...
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Director
The product works as we predicted for the most part. A few years ago, I would have given Change...
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Director
I would have given a higher score for Change Healthcare’s support services a couple of years ago....
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Manager
Change Healthcare doesn’t do a whole lot that is proactive, but they send us an email with things to...
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Manager
There are sometimes smaller things with the system that don’t quite work as opposed to major things...
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Manager
The software is very established. It has a lot of basic functionality and some advanced...
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Manager
When we purchased the solution, the vendor said they had some things, but they didn’t. There were...
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Manager
We pump quite a high volume through the system, and it has been able to scale and keep up with us....
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Manager
Change Healthcare has had a few ups and downs with support, but overall, they seem to be stabilizing...
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Manager
I give the vendor a high rating for supporting our integration goals. I can add and subtract devices...
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Manager
I haven't heard from my salesperson in a little while, and that is probably because we haven’t done...
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Manager
The vendor seems to really want to work with us as best they can. They would love to see us go in...
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Manager
We are more or less a small hospital, so when we send somebody to another hospital in our area, we...
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Manager
The vendor has been very supportive during the COVID-19 crisis. I got some really nice emails from...
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Manager
The vendor has some new technology where we are able to do more mobile viewing on iPads, phones, and...
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Manager
Whether the solution is part of our long-term plans is up in the air. Our hospital is looking at...
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Manager
McKesson nickel-and-dimes a bit. I asked the vendor what something would cost, and they came back...
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Manager
I have not had any resistance when I call and ask for things to get done, the vendor seems to get...
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Manager
We have had the system for so long, and we haven’t changed platforms. There is no training involved...
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COO
Change Healthcare has a good PACS, but it is expensive. Change Healthcare is a pretty big company,...
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COO
Change Healthcare has talked about mobile functionality for a while, but there is still more to work...
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COO
We are a large group that reads for multiple organizations, so it has been interesting seeing the...
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COO
We have not had issues lately, but in the past, we have found bugs when things were not well tested....
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Manager
With COVID-19, we don't have the normal volume of money coming in. Most of the vendors we work with...
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Manager
The system is part of our long-term plans. But we share it with our hospital, and we know that they...
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Manager
If we can get Change Healthcare to promise something, they keep the promise. The updates we have...
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Manager
We have had a few bumps with integration lately. We would probably have some serious chats with...
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Manager
The system is really user friendly, so training is not a terribly involved process. A lot of the...
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Manager
Change Healthcare seems likely to have developed some protocols in their service departments. Things...
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Manager
Change Healthcare has gone through a lot of upheavals. They have changed our representative. We had...
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Manager
Change Healthcare nickel-and-dimes. We wanted an archive server and something to store data on that...
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Analyst/Coordinator
The system comes out of the box and allows radiologists to read studies remotely. That functionality...
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Analyst/Coordinator
Change Healthcare has been on top of the COVID-19 crisis. We use a dictation system with our...
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Analyst/Coordinator
Change Healthcare's systems are manufactured in China. I already have a PACS from China. I wouldn't...
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Analyst/Coordinator
If a vendor gave everything away for free, I would switch to them. Change Healthcare tells us about...
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