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Radiology Solutions Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Manager

The system is very good. It is simple and not complicated. I train a lot of radiologists, and the...

May 2021
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Manager

The support is excellent. It has only recently been a little difficult to get support, but usually,...

May 2021
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Manager

We are still dealing with some issues from our last upgrade that mostly have to do with the...

May 2021
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Manager

There are small things that we don’t like about the product. The issues are not really big things;...

May 2021
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Manager

I really love Radiology Solutions. It is a stable and good system that has excellent functionality...

May 2021
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Manager

Radiology Solutions has excellent functionality. Unlike many other PACS systems, this system has...

May 2021
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Manager

If I could improve something in Radiology Solutions, I would improve its speed. The entire system is...

May 2021
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Manager

Radiology Solutions' reporting costs too much. If I want a report on metrics, then I have to pay for...

May 2021
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Manager

I wish that we had a web-based version of Radiology Solutions for our techs. Right now, the...

May 2021
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Manager

The product is unfortunately not part of our long-term plans. I love this product. It is one of my...

May 2021
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Manager

Change Healthcare is expensive, and they tend to charge for every little thing. We are not...

May 2021
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Manager

It has been a long time since we have had training on anything with the system. We did some training...

May 2021
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Manager

The day-to-day maintenance of the system is super low. The system doesn’t require a lot of admin...

May 2021
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Manager

The vendor is a little slow to come to market, but when they do, their products are always good.

May 2021
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Manager

The vendor is going through a transition that has had a negative impact on their support. They got...

May 2021
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Manager

The vendor's service is pretty proactive, and the vendor normally catches things before us. They...

May 2021
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Manager

The product is not cheap. I think that may be part of why we don’t get to keep it. The value is...

May 2021
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Manager

Change Healthcare does not empower their clients with specific things. Our team is very technical,...

May 2021
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Manager

The vendor definitely has room for improvement around integration. There are a lot of steps to their...

May 2021
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Manager

I would give the vendor's support a fairly low rating. They know about our issues because I have...

May 2021
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Manager

Change Healthcare's analytics software just came out. They are a little late to the game with that....

May 2021
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Manager

Change Healthcare charges us for a lot of things. I understand why they have to charge us, but we do...

May 2021
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Manager

Radiology Solutions definitely needs a lot of improvements, but it is a top-notch product. That is...

May 2021
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Manager

Usually, the cost is based on volume, and Change Healthcare negotiates well. They are constantly...

Apr 2021
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Manager

The one thing that has probably changed over the years is the ability to get someone on the phone...

Apr 2021
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Analyst/Coordinator

Change Healthcare is much more responsive with Radiology Solutions. They provide us with quotes and...

Apr 2021
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Analyst/Coordinator

I would tell my peers that they would be satisfied with this product, service, and company. I won't...

Apr 2021
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Analyst/Coordinator

We recently did an upgrade that went pretty well, but the initial version of the system had...

Apr 2021
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Analyst/Coordinator

Change Healthcare has been a good vendor. They are pretty responsive, and their support has been...

Apr 2021
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Analyst/Coordinator

It took Change Healthcare a few tickets to address one of our issues, but now they are doing what...

Apr 2021
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Director

Change Healthcare offers training if we pay for it.

Apr 2021
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Director

Change Healthcare is very reliable. There are no issues. If there is something that comes up, we...

Apr 2021
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Director

Change Healthcare could meet all of our needs. There is a lot of management software that Change...

Apr 2021
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Director

I couldn't even tell you who my Change Healthcare salesperson is. I haven't talked to my salesperson...

Apr 2021
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Manager

If a customer were to buy Radiology Solutions new today, then they would get a very different...

Apr 2021
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Manager

Change Healthcare is coming up with a lot of new things, but those things are all purchasable...

Apr 2021
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Manager

Six or seven years ago, the quality of Change Healthcare's support was really high. Now they have...

Apr 2021
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VP/Other Executive

We have struggled to get Radiology Solutions to work recently. In terms of whether the vendor keeps...

Apr 2021
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Manager

The vendor does not keep all their promises. We have issues with how Radiology Solutions integrates...

Apr 2021
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Manager

The vendor's support used to be phenomenal, but now it is very overrated. The vendor is good and is...

Apr 2021
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Manager

The vendor really does try to keep their promises, but some promises are more effective than others....

Apr 2021
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Manager

We don’t get much training from the vendor for upgrades. We got good training when it was regimented...

Apr 2021
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Manager

We have had enhancement requests for the system for years. It takes a few years just for the vendor...

Apr 2021
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Manager

The system is almost like a blank box. It is not easy to administer. There is limited remote...

Apr 2021
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Physician

Change Healthcare didn't always nickel-and-dime us, but in the past two years, nickel-and-diming has...

Apr 2021
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Manager

I don’t want to beat the vendor up too much. For the most part, the system works fine and meets most...

Apr 2021
(0)
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Manager

I would not buy this system again. We excluded a better vendor because they could not virtualize...

Apr 2021
(0)
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Physician

Radiology Solutions' usability makes it one of the better systems out there. The system's user...

Apr 2021
(0)
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Physician

Change Healthcare should be doing more proactive monitoring and alerting. I can't remember the...

Apr 2021
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Analyst/Coordinator

I am a huge fan of Change Healthcare, and I have recommended them to many colleagues at other...

Apr 2021
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Analyst/Coordinator

We can’t go out to the Change Healthcare website and see basic use functions, FAQ pages, or anything...

Apr 2021
(0)
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Analyst/Coordinator

Radiology Solutions integrates without any problem at all. We are working on a handful of EHRs, and...

Apr 2021
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Analyst/Coordinator

The basic functions are pretty self-explanatory. If we were to open up our PACS and look at an...

Apr 2021
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Analyst/Coordinator

There are some things I wish Radiology Solutions could do better. I would like it if it were a...

Apr 2021
(0)
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Analyst/Coordinator

Change Healthcare's response is usually the same day for things that aren't urgent. Their techs are...

Apr 2021
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Analyst/Coordinator

At this time, with some cloud-based solutions, I don’t see us recommending Radiology Solutions to...

Apr 2021
(0)
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Analyst/Coordinator

Our radiology system from Change Healthcare has cloud-based storage. We have our PACS there too. I...

Apr 2021
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Manager

Change Healthcare's support is something that I have always been impressed with. Since McKesson...

Mar 2021
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Manager

Change Healthcare's solution is a great system. I can't think of anything bad happening in the past...

Mar 2021
(0)
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Manager

The vendor's support people are top notch. They are very knowledgeable in working through log file...

Feb 2021
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Manager

One of our administrators has never been trained on the solution, and that person has still...

Feb 2021
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Manager

The support is just on the weak side here as of late. I am still waiting to see whether the vendor’s...

Feb 2021
(0)
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Manager

The vendor offers all cloud-based software in their newest version. Everything runs on the cloud...

Feb 2021
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Manager

When the pandemic hit, the vendor stayed pretty strong. And then their service went way down. We...

Feb 2021
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Manager

The solution is very user friendly. It is very intuitive to use. We are not stuck in just one way of...

Feb 2021
(0)
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Analyst/Coordinator

Change Healthcare is very good at making money. My biggest challenge with Change Healthcare is...

Feb 2021
(0)
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Analyst/Coordinator

I am not sure whether I would buy the system again. I would consider it, but I would do a product...

Feb 2021
(0)
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Analyst/Coordinator

Change Healthcare has always been responsive to us. They made some changes and changed over to...

Feb 2021
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Analyst/Coordinator

The vendor has a community established for end users to share things, and it is predominantly used...

Feb 2021
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Analyst/Coordinator

The solution is expensive, but it is providing what we need to not only our radiologists but also...

Feb 2021
(0)
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Analyst/Coordinator

Radiologists have expectations. If they are reading from other sites, they want everything in one...

Feb 2021
(0)
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Director

I would tell others that are interested in the system that it is very stable and reliable and that...

Feb 2021
(0)
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Director

Change Healthcare is slow to add new innovations. In terms of support, Change Healthcare takes too...

Feb 2021
(0)
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Director

The role Change Healthcare has played in driving adoption has gotten better probably in the last...

Feb 2021
(0)
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Director

I will take away some points for integration. Change Healthcare's product doesn't play well with...

Feb 2021
(0)
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Manager

Change Healthcare is outsourcing now, and they have had a reduction in their workforce. Until last...

Jan 2021
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VP/Other Executive

Change Healthcare's support is lacking because of their growth strategy. The vendor is well aware of...

Jan 2021
(0)
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VP/Other Executive

Change Healthcare's pricing structure leaves something to be desired. We feel like they are...

Jan 2021
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Manager

When Change Healthcare trains, they do a good job. The program is easy to use. We can find our way...

Jan 2021
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Manager

The quality of Change Healthcare’s support has decreased terribly in the last year. When we called...

Jan 2021
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VP/Other Executive

Change Healthcare will not establish an executive relationship with their clients' key leaders on an...

Jan 2021
(0)
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VP/Other Executive

Change Healthcare's algorithms for maximizing performance leave a lot to be desired. That is just...

Jan 2021
(0)
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Director

Change Healthcare charges us for everything with the caveat that they offer a reputable service that...

Jan 2021
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Director

We have been with Change Healthcare for a very long time. They are able to address scale, and their...

Jan 2021
(0)
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Manager

The one thing that I was not satisfied with was that we purchased a couple of workstations from the...

Jan 2021
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Manager

One thing that can be both a curse and a blessing with Change Healthcare is that they have a group...

Jan 2021
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Manager

There was one product that we bought from Change Healthcare that really didn’t seem like it was up...

Jan 2021
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Manager

The PACS is up. The PACS is doing its thing. We just can’t get it out of there. Our IT department...

Jan 2021
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Manager

If I were to recommend this product, I would need to look at the whole picture. I would give Change...

Jan 2021
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Manager

Change Healthcare is doing the best that they can, considering that we haven’t really upgraded to...

Jan 2021
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Manager

The hanging protocols on this solution can be a little challenging. We are in the process of trying...

Jan 2021
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Manager

I can say a lot of things about Change Healthcare, but they aren’t cheap. We have gotten most of our...

Jan 2021
(0)
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Manager

I have a little bit of a heartburn with the service because it has deteriorated a bit as Change...

Jan 2021
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Manager

Change Healthcare is expensive, but they have some good people. Implementations usually go pretty...

Jan 2021
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Manager

With Change Healthcare, the billing process is a nightmare. Their invoicing structure is the pits....

Jan 2021
(0)
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Manager

We have paid a premium for Radiology Solutions. It is expensive for what we are getting, but we get...

Jan 2021
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Manager

Change Healthcare has a very deep bench, and they seem to be able to resolve issues fairly well....

Jan 2021
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Manager

McKesson is not keeping up with some of the new things, such as getting away from Internet Explorer...

Jan 2021
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Director

Regarding things we have accomplished and things that we would try to do with Change Healthcare, I...

Dec 2020
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Director

Whether Change Healthcare nickel-and-dimes is a tough question because we have been doing...

Dec 2020
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Director

The vendor has changed their implementation process because the last two rollouts have been pretty...

Dec 2020
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Director

Change Healthcare probably could do a better job at providing training for what is coming out as...

Dec 2020
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Director

Our needs are probably greater than most facilities, so I wouldn’t say the solution meets all of our...

Dec 2020
(0)
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Director

I don’t have any proactive service. The vendor claims that they have proactive service, but I have...

Dec 2020
(0)
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Director

COVID-19 assistance is not something that the vendor would be able to do for us during this time. We...

Dec 2020
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Manager

Change Healthcare has a way of charging for every little thing, but we try to minimize that....

Dec 2020
(0)
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Manager

The product is very good. For a very short time, we switched to a different PACS, which I wouldn’t...

Dec 2020
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Manager

The training was awhile ago, but it was done very well for the admin and superusers. It was very...

Dec 2020
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Manager

Change Healthcare has been pretty helpful during COVID-19. We have had to pivot on a couple of...

Dec 2020
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Manager

Most of our users can jump on and use the product, so I would say the ease of use is good. The...

Dec 2020
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Manager

In terms of support, Change Healthcare is being asked to do more with less. It is sometimes hard for...

Dec 2020
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Manager

The vendor went from being McKesson to being Change Healthcare, and there was a bit of a transition....

Dec 2020
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Manager

Through the transition to Change Healthcare, the vendor has had turnover with a lot of the older...

Dec 2020
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Manager

The vendor keeps us pretty up to date. The product performs very well; it is solid. There is not a...

Dec 2020
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Manager

The vendor's tech support has always been superior to other vendors'. I like the fact that we can...

Dec 2020
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Manager

We work with radiologists that have a different PACS. Those radiologists have Centricity PACS. I...

Dec 2020
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Director

The system does require a lot of training. I like having the ability to obtain data from different...

Dec 2020
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Director

The system is cumbersome. The UI isn't intuitive at all. A lot is shown on the first screen of the...

Dec 2020
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Analyst/Coordinator

The system is great at meeting our interoperability needs. The vendor supported us well during the...

Dec 2020
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Analyst/Coordinator

There are a lot of clicks in the system in order to get to certain things, but I anticipate things...

Dec 2020
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Director

The solution is a rock-solid product. The workflow for the radiologists is excellent. The workflow...

Nov 2020
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Director

Change Healthcare doesn't keep all of their promises, but they aren't bad. Saying that the vendor...

Nov 2020
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Director

I would say that Change Healthcare generally avoids charging for every little thing. The PACS is...

Nov 2020
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Director

I would rate the ongoing training pretty low. I don't receive any training, updates, or tips from...

Nov 2020
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Director

We really like the product. The outcomes are pretty good, but sometimes it takes longer than...

Nov 2020
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Director

Proactive maintenance wasn't getting done by the support teams, but within the last several months,...

Nov 2020
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Director

I don't think we really work with Change Healthcare's executives unless we approach them. They don't...

Nov 2020
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Director

I try not to call the support people for minor things, but when there is a major issue going on, I...

Nov 2020
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Manager

Change Healthcare’s ongoing training is a little weak right now. When we first went live, Change...

Nov 2020
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Manager

Change Healthcare tends to be a little behind the curve with new technology. I am not sure why that...

Nov 2020
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Manager

It is always nice to feel like the folks up top are actually interested in what is happening down at...

Nov 2020
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Manager

I really haven't had any issues with the product since COVID-19 hit. We received a couple of emails...

Nov 2020
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Manager

With a few exceptions, Change Healthcare keeps their promises. I have no complaints about the system...

Nov 2020
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Manager

The big problem that I have with Change Healthcare right now is their application called Conserus....

Nov 2020
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Manager

Change Healthcare goes out of their way to charge. They are expensive; there is no doubt about that....

Nov 2020
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Manager

Change Healthcare has a solid user interface that our radiologists love. The application is good and...

Nov 2020
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Manager

Change Healthcare does not honor any of our change requests. I have noticed that very few of our...

Nov 2020
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Manager

Radiology Solutions is not a stable product. There are some serious stability issues specifically in...

Nov 2020
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Manager

Upgrades with this product tend to be slow in coming. The vendor is backlogged and slow at getting...

Nov 2020
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Analyst/Coordinator

Change Healthcare keeps all their promises for the most part. Change Healthcare is pretty good. They...

Oct 2020
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Analyst/Coordinator

Training from Change Healthcare was very good. The ongoing support is where Change Healthcare...

Oct 2020
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Director

Our relationship with Change Healthcare is not as strong as it is with other vendors. It lacks the...

Oct 2020
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CMIO

We had a very painful upgrade that took months to fix. By the time Change Healthcare fixed it, we...

Oct 2020
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Director

We have had struggles with upgrades. There have been quality issues and a lack of ownership of the...

Oct 2020
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Director

We shouldn’t have to escalate issues, but once I escalated to Change Healthcare and they became...

Oct 2020
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Director

Every vendor has its issues. There were defects when Change Healthcare delivered the product....

Oct 2020
(0)
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Director

The radiology product works fine from an interoperability point of view. Once we get it working, it...

Oct 2020
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CIO

I don't think my opinion of Change Healthcare is going to change that much in the future. They may...

Sep 2020
(0)
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CIO

The hospital has signed a support contract with Change Healthcare, but they are actively evaluating...

Sep 2020
(0)
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CIO

Change Healthcare has tried to charge for every little thing, but I think the hospital holds them to...

Sep 2020
(0)
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CIO

So far, I wouldn’t rate Change Healthcare very high for delivering new technology. We will see what...

Sep 2020
(0)
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CIO

Right now, I wouldn't recommend Change Healthcare, but I have had very bad experiences with them. I...

Sep 2020
(0)
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Director

I don't believe we have had any interaction with Change Healthcare since COVID-19 started. They...

Sep 2020
(0)
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Director

Radiology Solutions is a good product. On the services side, we have excellent service. The product...

Sep 2020
(0)
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Director

Change Healthcare has a horrible sales side. With McKesson, the sales side was slightly bad. But...

Sep 2020
(0)
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Director

The system is absolutely not part of our long-term plans. We are working on a project in another...

Sep 2020
(0)
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Director

There really wasn't much to the training that we had for the upgrades, but things went okay. If I...

Sep 2020
(0)
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Director

The system is really pricey. We pay a lot. Change Healthcare is always overpriced. The platform is...

Sep 2020
(0)
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Director

We are moving to Change Healthcare for the long term and will be replacing a couple of PACS...

Aug 2020
(0)
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Director

Change Healthcare used to be pretty expensive, and although we have complained about the cost, the...

Aug 2020
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Director

Change Healthcare seems to do a great job of adding pieces as the market needs them. Change...

Aug 2020
(0)
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Manager

Change Healthcare is really up and down. The system is tremendously expensive to run, maintain,...

Aug 2020
(0)
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Director

The product works as we predicted for the most part. A few years ago, I would have given Change...

Jul 2020
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Director

I would have given a higher score for Change Healthcare’s support services a couple of years ago....

Jul 2020
(0)
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Manager

Change Healthcare doesn’t do a whole lot that is proactive, but they send us an email with things to...

Jun 2020
(0)
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Manager

There are sometimes smaller things with the system that don’t quite work as opposed to major things...

Jun 2020
(0)
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Manager

The software is very established. It has a lot of basic functionality and some advanced...

Jun 2020
(0)
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Manager

When we purchased the solution, the vendor said they had some things, but they didn’t. There were...

Jun 2020
(0)
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Manager

We pump quite a high volume through the system, and it has been able to scale and keep up with us....

Jun 2020
(0)
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Manager

Change Healthcare has had a few ups and downs with support, but overall, they seem to be stabilizing...

Jun 2020
(0)
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Manager

I give the vendor a high rating for supporting our integration goals. I can add and subtract devices...

Jun 2020
(0)
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Manager

I haven't heard from my salesperson in a little while, and that is probably because we haven’t done...

Jun 2020
(0)
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Manager

The vendor seems to really want to work with us as best they can. They would love to see us go in...

Jun 2020
(0)
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Manager

We are more or less a small hospital, so when we send somebody to another hospital in our area, we...

Jun 2020
(0)
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Manager

The vendor has been very supportive during the COVID-19 crisis. I got some really nice emails from...

Jun 2020
(0)
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Manager

The vendor has some new technology where we are able to do more mobile viewing on iPads, phones, and...

Jun 2020
(0)
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Manager

Whether the solution is part of our long-term plans is up in the air. Our hospital is looking at...

Jun 2020
(0)
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Manager

McKesson nickel-and-dimes a bit. I asked the vendor what something would cost, and they came back...

Jun 2020
(0)
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Manager

I have not had any resistance when I call and ask for things to get done, the vendor seems to get...

Jun 2020
(0)
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Manager

We have had the system for so long, and we haven’t changed platforms. There is no training involved...

Jun 2020
(0)
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COO

Change Healthcare has a good PACS, but it is expensive. Change Healthcare is a pretty big company,...

May 2020
(0)
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COO

Change Healthcare has talked about mobile functionality for a while, but there is still more to work...

May 2020
(0)
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COO

We are a large group that reads for multiple organizations, so it has been interesting seeing the...

May 2020
(0)
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COO

We have not had issues lately, but in the past, we have found bugs when things were not well tested....

May 2020
(0)
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Manager

With COVID-19, we don't have the normal volume of money coming in. Most of the vendors we work with...

May 2020
(0)
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Manager

The system is part of our long-term plans. But we share it with our hospital, and we know that they...

May 2020
(0)
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Manager

If we can get Change Healthcare to promise something, they keep the promise. The updates we have...

May 2020
(0)
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Manager

We have had a few bumps with integration lately. We would probably have some serious chats with...

May 2020
(0)
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Manager

The system is really user friendly, so training is not a terribly involved process. A lot of the...

May 2020
(0)
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Manager

Change Healthcare seems likely to have developed some protocols in their service departments. Things...

May 2020
(0)
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Manager

Change Healthcare has gone through a lot of upheavals. They have changed our representative. We had...

May 2020
(0)
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Manager

Change Healthcare nickel-and-dimes. We wanted an archive server and something to store data on that...

May 2020
(0)
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Analyst/Coordinator

The system comes out of the box and allows radiologists to read studies remotely. That functionality...

May 2020
(0)
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Analyst/Coordinator

Change Healthcare has been on top of the COVID-19 crisis. We use a dictation system with our...

May 2020
(0)
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Analyst/Coordinator

Change Healthcare's systems are manufactured in China. I already have a PACS from China. I wouldn't...

May 2020
(0)
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Analyst/Coordinator

If a vendor gave everything away for free, I would switch to them. Change Healthcare tells us about...

May 2020
(0)
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