Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Radiology Solutions Comments
Filtered view: All

KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
View Advanced Filters

Advanced Filters

Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Current Time Inside Cache Tag Helper: 1/24/2021 2:55:17 PM and Model.EvProductId = 666

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

Functionality and Upgrades

If I were to recommend this product, I would need to look at the whole picture. I would give Change...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Change Healthcare is doing the best that they can, considering that we haven’t really upgraded to...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The hanging protocols on this solution can be a little challenging. We are in the process of trying...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I can say a lot of things about Change Healthcare, but they aren’t cheap. We have gotten most of our...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have a little bit of a heartburn with the service because it has deteriorated a bit as Change...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare is expensive, but they have some good people. Implementations usually go pretty...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

With Change Healthcare, the billing process is a nightmare. Their invoicing structure is the pits....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have paid a premium for Radiology Solutions. It is expensive for what we are getting, but we get...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Change Healthcare has a very deep bench, and they seem to be able to resolve issues fairly well....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

McKesson is not keeping up with some of the new things, such as getting away from Internet Explorer...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Regarding things we have accomplished and things that we would try to do with Change Healthcare, I...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Whether Change Healthcare nickel-and-dimes is a tough question because we have been doing...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor has changed their implementation process because the last two rollouts have been pretty...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Change Healthcare probably could do a better job at providing training for what is coming out as...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Our needs are probably greater than most facilities, so I wouldn’t say the solution meets all of our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don’t have any proactive service. The vendor claims that they have proactive service, but I have...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

COVID-19 assistance is not something that the vendor would be able to do for us during this time. We...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Change Healthcare has a way of charging for every little thing, but we try to minimize that....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is very good. For a very short time, we switched to a different PACS, which I wouldn’t...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training was awhile ago, but it was done very well for the admin and superusers. It was very...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Change Healthcare has been pretty helpful during COVID-19. We have had to pivot on a couple of...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Most of our users can jump on and use the product, so I would say the ease of use is good. The...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In terms of support, Change Healthcare is being asked to do more with less. It is sometimes hard for...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor went from being McKesson to being Change Healthcare, and there was a bit of a transition....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Through the transition to Change Healthcare, the vendor has had turnover with a lot of the older...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor keeps us pretty up to date. The product performs very well; it is solid. There is not a...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's tech support has always been superior to other vendors'. I like the fact that we can...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We work with radiologists that have a different PACS. Those radiologists have Centricity PACS. I...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The system does require a lot of training. I like having the ability to obtain data from different...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is cumbersome. The UI isn't intuitive at all. A lot is shown on the first screen of the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is great at meeting our interoperability needs. The vendor supported us well during the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

There are a lot of clicks in the system in order to get to certain things, but I anticipate things...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution is a rock-solid product. The workflow for the radiologists is excellent. The workflow...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Change Healthcare doesn't keep all of their promises, but they aren't bad. Saying that the vendor...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would say that Change Healthcare generally avoids charging for every little thing. The PACS is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I would rate the ongoing training pretty low. I don't receive any training, updates, or tips from...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We really like the product. The outcomes are pretty good, but sometimes it takes longer than...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Proactive maintenance wasn't getting done by the support teams, but within the last several months,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't think we really work with Change Healthcare's executives unless we approach them. They don't...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I try not to call the support people for minor things, but when there is a major issue going on, I...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Change Healthcare’s ongoing training is a little weak right now. When we first went live, Change...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Change Healthcare tends to be a little behind the curve with new technology. I am not sure why that...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is always nice to feel like the folks up top are actually interested in what is happening down at...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I really haven't had any issues with the product since COVID-19 hit. We received a couple of emails...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With a few exceptions, Change Healthcare keeps their promises. I have no complaints about the system...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The big problem that I have with Change Healthcare right now is their application called Conserus....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Change Healthcare goes out of their way to charge. They are expensive; there is no doubt about that....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Change Healthcare has a solid user interface that our radiologists love. The application is good and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Change Healthcare does not honor any of our change requests. I have noticed that very few of our...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Radiology Solutions is not a stable product. There are some serious stability issues specifically in...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Upgrades with this product tend to be slow in coming. The vendor is backlogged and slow at getting...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

Change Healthcare keeps all their promises for the most part. Change Healthcare is pretty good. They...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Training from Change Healthcare was very good. The ongoing support is where Change Healthcare...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our relationship with Change Healthcare is not as strong as it is with other vendors. It lacks the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We had a very painful upgrade that took months to fix. By the time Change Healthcare fixed it, we...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had struggles with upgrades. There have been quality issues and a lack of ownership of the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We shouldn’t have to escalate issues, but once I escalated to Change Healthcare and they became...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Every vendor has its issues. There were defects when Change Healthcare delivered the product....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The radiology product works fine from an interoperability point of view. Once we get it working, it...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

I don't think my opinion of Change Healthcare is going to change that much in the future. They may...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

The hospital has signed a support contract with Change Healthcare, but they are actively evaluating...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

Change Healthcare has tried to charge for every little thing, but I think the hospital holds them to...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

So far, I wouldn’t rate Change Healthcare very high for delivering new technology. We will see what...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Right now, I wouldn't recommend Change Healthcare, but I have had very bad experiences with them. I...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I don't believe we have had any interaction with Change Healthcare since COVID-19 started. They...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Radiology Solutions is a good product. On the services side, we have excellent service. The product...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Change Healthcare has a horrible sales side. With McKesson, the sales side was slightly bad. But...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The system is absolutely not part of our long-term plans. We are working on a project in another...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

There really wasn't much to the training that we had for the upgrades, but things went okay. If I...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The system is really pricey. We pay a lot. Change Healthcare is always overpriced. The platform is...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are moving to Change Healthcare for the long term and will be replacing a couple of PACS...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Change Healthcare used to be pretty expensive, and although we have complained about the cost, the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Change Healthcare seems to do a great job of adding pieces as the market needs them. Change...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Change Healthcare is really up and down. The system is tremendously expensive to run, maintain,...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product works as we predicted for the most part. A few years ago, I would have given Change...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I would have given a higher score for Change Healthcare’s support services a couple of years ago....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Change Healthcare doesn’t do a whole lot that is proactive, but they send us an email with things to...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are sometimes smaller things with the system that don’t quite work as opposed to major things...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The software is very established. It has a lot of basic functionality and some advanced...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

When we purchased the solution, the vendor said they had some things, but they didn’t. There were...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We pump quite a high volume through the system, and it has been able to scale and keep up with us....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Change Healthcare has had a few ups and downs with support, but overall, they seem to be stabilizing...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I give the vendor a high rating for supporting our integration goals. I can add and subtract devices...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I haven't heard from my salesperson in a little while, and that is probably because we haven’t done...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor seems to really want to work with us as best they can. They would love to see us go in...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are more or less a small hospital, so when we send somebody to another hospital in our area, we...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has been very supportive during the COVID-19 crisis. I got some really nice emails from...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has some new technology where we are able to do more mobile viewing on iPads, phones, and...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Whether the solution is part of our long-term plans is up in the air. Our hospital is looking at...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

McKesson nickel-and-dimes a bit. I asked the vendor what something would cost, and they came back...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have not had any resistance when I call and ask for things to get done, the vendor seems to get...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have had the system for so long, and we haven’t changed platforms. There is no training involved...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Change Healthcare has a good PACS, but it is expensive. Change Healthcare is a pretty big company,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Other Observations & Comments

Change Healthcare has talked about mobile functionality for a while, but there is still more to work...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Future Outlook

We are a large group that reads for multiple organizations, so it has been interesting seeing the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

We have not had issues lately, but in the past, we have found bugs when things were not well tested....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With COVID-19, we don't have the normal volume of money coming in. Most of the vendors we work with...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The system is part of our long-term plans. But we share it with our hospital, and we know that they...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

If we can get Change Healthcare to promise something, they keep the promise. The updates we have...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We have had a few bumps with integration lately. We would probably have some serious chats with...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is really user friendly, so training is not a terribly involved process. A lot of the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Change Healthcare seems likely to have developed some protocols in their service departments. Things...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare has gone through a lot of upheavals. They have changed our representative. We had...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Change Healthcare nickel-and-dimes. We wanted an archive server and something to store data on that...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system comes out of the box and allows radiologists to read studies remotely. That functionality...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Change Healthcare has been on top of the COVID-19 crisis. We use a dictation system with our...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Change Healthcare's systems are manufactured in China. I already have a PACS from China. I wouldn't...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

If a vendor gave everything away for free, I would switch to them. Change Healthcare tells us about...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Change Healthcare isn’t incredibly bad at charging for everything, but they do charge for a fair...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

One of Change Healthcare’s weakest points is that some of their new products were designed in a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

The support is relatively good, but Change Healthcare sometimes is a little slow to respond,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

When there are issues, we are the ones that have to identify them and bring them to Change...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Change Healthcare’s executive involvement has fallen out because Change Healthcare has had a lot of...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Sales and Contracting

There have been several modules or components that we have been sold, but the actual functionality...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The big thing that would alter our satisfaction would be if Change Healthcare continued to hold a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I don’t have any expectations for the vendor to reach out to help us during the COVID-19 crisis, but...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

If the decision were up to me, I would not purchase the system again because we have another...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

McKesson had a big problem with charging for every little thing. Luckily, we were long-time...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The system has been really robust, and we have used it for a very long time. We have liked the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We have asked for some specific things that we have not been able to get, such as remote options for...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When the transition to Change Healthcare occurred, we started seeing less support from our direct...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have invested a lot into the product; it is part of our long-term plans. The vendor is always...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

When we do upgrades, the investment in the system is truly internal. Change Healthcare guides us on...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would score the solution high for ease of use. We are able to build and deploy workstations, and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has made strides with the upgrades on the radiology PACS side.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would absolutely recommend the solution. The vendor's support for the solution is way more...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We had deployed the vendor's old viewer, and it was terrible. We still have it just in case we have...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The viewer is an issue. Other than that, it seems like the solution works pretty well. We have good...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor could improve the viewer. The next upgrade is projected to be faster. The project manager...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We haven’t had any trouble with Change Healthcare keeping their promises. The only complaint I have...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system has very nice integration options with the EMR and is stable.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

On the server side, the system is a little finicky. That is a by-product of the system being very...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports