Radiology Solutions Commentary
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Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
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User Commentary
Product
I love the PACS. It works well. I just like pretty much everything about it. It is easy to use. I...
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Relationship
The vendor has made some improvements since the last time we talked with the support people. We were...
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Product
The uptime has been great. We did have an upgrade, and that was fine. We are just doing business as...
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Relationship
Things have been challenging because of Change Healthcare’s data breach, but I don't think we have...
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Relationship, Product
Radiology Solutions is very user friendly. It is easy for the staff members who use the system to...
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Loyalty, Product
There are just a couple of upgrades that I have discussed, and we are not there yet. I have not...
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Operations, Product
Change Healthcare’s product is an intuitive system to use. It is easy to learn, and I have been...
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Relationship
Change Healthcare’s support is usually really good, but the vendor can be a little slower to respond...
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Loyalty
We might stay with Change Healthcare, but we are looking outside of them at different products. We...
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Relationship
Change Healthcare makes every effort to keep their promises, but they just don't have the technical...
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Culture, Value
Change Healthcare charging for every little thing has always been the case to some degree. When we...
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Relationship, Operations, Product
We are constantly doing upgrades with Change Healthcare, and in general, those changes go very well....
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Loyalty, Relationship
Even though we are looking at possibly trying something different, Change Healthcare has been a good...
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Loyalty, Product
Optum needs to improve the downloading of images. The speed is lacking, especially off-site and for...
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Operations, Product
When we first installed Radiology Solutions, Optum took care of a lot of the issues that we had with...
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Loyalty, Product
Optum has fallen behind a bit on the on-premises side. Their cloud may be different. But the...
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Operations
For implementations, Optum's project management is actually pretty good. We have had pretty good...
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Operations
Optum could do better with their training by producing more in-depth videos. Most of the videos they...
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Relationship
When we first got Optum, the leadership that they had then was very different than what we have now....
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Relationship
Change Healthcare is doing great with their customer service responses to us. When I need to quickly...
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Operations, Product
There is one part of the product that I would suggest that the vendor improve. The part of the...
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Relationship
Change Healthcare experienced a cyberattack. Their customer portal wasn't available for a while, so...
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Culture, Relationship
I am satisfied with Change Healthcare. I will probably give them a top rating for my overall...
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Product
Our most recent upgrade for Radiology Solutions was pretty smooth. The vendor has a new version of...
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Relationship, Operations
Change Healthcare's service has been terrible. That has been really disappointing. The only way the...
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Relationship
The vendor's support is structured. I can contact our salesperson directly. That is as high as I can...
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Relationship
Before I would recommend the vendor to anyone, Change Healthcare would need to get their service...
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Product
The number-one thing we like about the product is its stability. It doesn't go down very often. We...
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Relationship, Value
The problems we are having with Change Healthcare are related to the hijacking that they have had....
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Culture, Loyalty, Value
At one point, we needed to migrate some data off one of the servers that we purchased from Change...
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Relationship
Change Healthcare had their cybersecurity event on the pharmaceutical line, and it has impacted the...
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Product
My experience with Radiology Solutions is all positive. I am probably a little biased only because...
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Culture
Change Healthcare continues to advance Radiology Solutions. Our sales representative has presented...
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Value
I am not really sure that we would buy Change Healthcare's system again. We would definitely...
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Operations
Change Healthcare's training has been pretty good, but it could be a bit better. There is room for...
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Loyalty
Radiology Solutions doesn't quite have the functionality that we would like it to. We have used...
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Product
Radiology Solutions has basically been rock solid. There could be improvements within the worklist...
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Relationship, Product
Change Healthcare has been pretty good lately. We can do a lot of data mining and capture a lot of...
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Relationship
Any vendor can't keep all their promises. Support gets challenged, they get backed up, and then we...
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Relationship
Change Healthcare has been dealing with their cyber incident recently, and they have been lagging in...
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Culture, Relationship
We have an account manager over our area, but that person is just a conduit between sales and...
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Product
The system is very stable. The only time we have any PACS downtime is when we do an upgrade. We...
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Relationship, Value
We are still not recovered from the Change Healthcare data breach. We are months out. I think the...
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Relationship, Value
I feel sorry for Change Healthcare with the cyberattack. I have heard rumors they paid an obscene...
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Culture
Change Healthcare has a lot of bolt-on applications that go with their system. Conserus Workflow...
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Culture, Loyalty, Relationship
Recently, we rolled out the worklist that comes with a bolt-on that is part of Radiology Solutions;...
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Relationship
Change Healthcare stinks with their support. Every time we call, we get a new person. There used to...
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Loyalty, Relationship
We have been with Change Healthcare for quite some time, so we have gone a long run with a single...
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Relationship, Value
Radiology Solutions is highly expensive from what I hear. Historically, I tend to wait on the phone...
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Product
I like Radiology Solutions. I am very familiar with it. It is pretty easy to use. It is meeting...
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Relationship
I am not seeing any promotion of new technologies from Change Healthcare, but that might be because...
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Relationship, Operations
Change Healthcare's support is lacking. There were a lot of promises about a lot of innovation and a...
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Value
Anytime anything changes that is connected to Change Healthcare, whether we upgrade a new product or...
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Product
The product has good stability. The product works well. All our radiologists seem to like it.
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Product
The biggest thing the vendor needs to improve is the modernization of the underlying architecture....
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Operations
There is very limited training from Change Healthcare, so they need to provide more training.
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Relationship
Every since Change Healthcare's cyber incident, we have not been getting a lot of feedback from...
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Operations
We haven't received training for the product since our first implementation because Radiology...
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Operations
Our implementation of Radiology Solutions wasn't as good as it could have been. There were a lot of...
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Relationship, Product
Change Healthcare monitors certain things, but I don't think that they are as proactive as they used...
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Loyalty, Product
We just did an upgrade, and Radiology Solutions isn't very different than what we had. I don't know...
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Relationship
Honestly, Change Healthcare's staffing and support aren't what they used to be. In the past, we...
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Relationship, Operations, Product
We recently did an upgrade, and Change Healthcare has been really good. We have had no serious...
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Loyalty
There is an enterprise effort to standardize things, and eventually all of our radiology stuff will...
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Relationship
Change Healthcare has been pretty consistent over the years, but in the last couple of years,...
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Operations
We have a project going on right now, and we are trying to get some connectivity between the company...
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Culture, Relationship
We have a meeting coming up with Change Healthcare to discuss some things. To be perfectly honest,...
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Relationship
We haven't consistently had an account representative who gives us information. We have typically...
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Relationship
I would like to know more about what Change Healthcare is integrating their system with. I would...
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Value
Due to a cyberattack on Change Healthcare, we have no revenue. They were our broker for billing, and...
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Relationship, Operations
We had a very rocky upgrade. Change Healthcare was heavily leaning toward breaking us during the...
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Product
We had an integration with our EHR that was fairly difficult. The HL7 information going back and...
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Relationship
To make the biggest difference for me, Change Healthcare could have more effective support. Change...
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Culture
Change Healthcare's timelines are based on very lengthy processes, so it is very hard for them to...
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Culture, Relationship, Value
Change Healthcare's way of doing business has changed a lot over the years. Change Healthcare is...
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Culture
Change Healthcare left things off of contracts. Then, we needed to purchase those things due to...
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Product
The product is excellent. It works well for our radiologists, and it is easy to use. Our...
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Loyalty
We are supposed to go through an upgrade for the system, and we will be more satisfied after that.
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Relationship
The vendor's support is pretty good. Over the last couple of years, there has been a lot of...
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Relationship
It has been about a month since the cyberattack on Change Healthcare, and we haven't heard anything...
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Relationship
Regarding Change Healthcare's account staff and the management there, that level has been extremely...
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Loyalty, Product
Very little has changed in the vendor's on-premises solutions. That is probably the main reason I...
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Relationship
Over the past year, I have found that Change Healthcare's support quality has dropped. I don't know...
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Operations, Product
Radiology Solutions integrates pretty well. It is relatively easy to use. Our users don’t seem to...
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Operations, Product
Ease of access is something that has been commented on by our end users. The system is pretty...
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Relationship
I expect from a vendor that if I am having a technical issue, they will work with me and help in...
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Loyalty
The decision is to look elsewhere is really driven by the physicians who are saying they are not...
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Relationship
We meet with Change Healthcare, and we have calls, but promises are not always kept. That is kind of...
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Relationship
I'm disappointed with the support and the quality of customer care from Change Healthcare. That...
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Loyalty, Relationship
Our two big reasons for leaving Change Healthcare are that we have noticed a decline in the quality...
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Relationship, Value
I wouldn't buy Radiology Solutions again, but I don't know a lot about what the alternatives are...
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Relationship
We have periodically had to get Change Healthcare’s executives involved, and it hasn't been too hard...
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Relationship
Change Healthcare’s support is just bad, and bad is an understatement. The problem isn't that their...
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Loyalty, Product
We had Change Healthcare Enterprise Viewer, which worked with our patient portal as an external...
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Relationship, Product
Change Healthcare’s new software solutions don’t work, and the onus is put on the local...
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Relationship
I don't have many complaints about the application itself. The application works fine with the way...
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Culture
Our volume-based licensing took a very large hit when we were going over some of the items we paid...
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Product, Value
We have been trying to work some things out with some comparison studies. We upload comparison...
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Product
Our newest Radiology Solutions upgrade has AI within it, with an AI study list that can pull studies...
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Culture
We signed a deal with the vendor that I am not thrilled about. I feel like we were rushed. We had to...
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Culture, Loyalty
At my previous organization, we moved from Change Healthcare's system to another vendor's system....
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Culture, Relationship
Change Healthcare tells us that things will be looked into or that we will get updates at certain...
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Relationship, Operations
I have noticed recently that there is usually a struggle to get someone from Change Healthcare for a...
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Product
We have had a lot of problems with the radiology environments over the last couple of years. This...
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Relationship
The service from Change Healthcare has gone down since Optum bought them out. We used to be able to...
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Loyalty, Relationship
We have had the product for many years. The vendor is easy to work with. We are continuing to grow...
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Operations
I did a customer engineering course, but it was all taught in DOS and Command Prompt. I don't use...
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Relationship
Change Healthcare's support was better in the past. Now that Change Healthcare has been acquired by...
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Culture, Value
The product is awfully expensive and overpriced. There are times when we want to make changes to its...
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Product
I haven't found any new ideologies or workflows in the system recently that have caused issues, but...
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Product
During our integration, I set up the rules in the system to forward our studies to the places we...
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Product
Radiology Solutions is a click-intensive system sometimes. Our users are confused about when to move...
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Culture
The vendor’s people are not empowered to do anything. I haven't found anybody who says they will...
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Operations
Change Healthcare didn't say our implementation was going to be easy, but I think the complexity we...
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Loyalty, Value
Radiology Solutions is not inexpensive, and it does not meet all of our needs. Assuming there is a...
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Culture
Change Healthcare manages our contract. They have done everything in the contract. They are careful...
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Operations, Product
The migration of our images to Change Healthcare’s VNA has been taking months. It can't be that...
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Product
The product’s reporting is not up to snuff, so we have to look at third-party solutions for...
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Product
For unique workflows where people don't have to cross between the different PACS pieces, the system...
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Relationship
We have had to escalate quite a few things with Change Healthcare. It is challenging to get to the...
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Value
It is upsetting to look at the price tag for Radiology Solutions and then look at the experience,...
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Loyalty, Product
Our EMR vendor does not have a PACS, so we are staying on Radiology Solutions. I don't think there...
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Loyalty, Relationship
We have a love-hate relationship with Radiology Solutions, and I don't know whether Change...
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Relationship
We have a pretty good relationship with Change Healthcare. In fact, when we were having some...
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Operations
Change Healthcare’s implementation services have been pretty good. If we need additional training,...
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Relationship, Product
The quality of Radiology Solutions has been good. We can configure Radiology Solutions pretty...
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Product
I don't know that Change Healthcare is delivering new technology that meets our needs. I don't know...
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Value
I think Change Healthcare drives tangible outcomes because of what they do in terms of imaging...
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Value
I don't think Change Healthcare nickel-and-dimes us to death. I think they are pretty fair in the...
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Relationship
I would tell a peer or friend that Radiology Solutions has done its duty with us, but I wouldn't...
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Product
We make sure Radiology Solutions supports our integration goals because it has to be integrated...
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Product
Part of the radiology problem is that we have so many modules within radiology, so there are so many...
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Loyalty
We wouldn't think of Change Healthcare as a PACS vendor. I don't know whether we would go out to...
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Product
The system has a nice look and feel, but using the system is like putting lipstick on a pig. The...
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Culture, Relationship
Change Healthcare makes all kinds of promises, and the vendor's support people certainly try to keep...
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Relationship, Product
The product's face is very old. The application leaves a trail behind it, and sometimes strange...
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Loyalty, Product
Change Healthcare's application is clunky. People have to be physically on-site to calibrate the...
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Relationship
We have had problems with the vendor's support. We have unresolved issues, and the vendor's people...
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Product
The on-premises version of the solution has old technology, and we have had some integration issues...
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Loyalty, Product
Change Healthcare's cloud strategy really misses the mark of where the industry is going and where...
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Loyalty, Product
Change Healthcare still has an archaic archive model, and they really need to be aware of studies on...
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Culture, Relationship
We would purchase the product again depending on whether the vendor's customer service was better....
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Culture, Value
Change Healthcare charges for every little thing, and their invoices are very confusing.
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Loyalty, Relationship
While we think the product is excellent, the vendor's customer service has been horrible. The...
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Product
Radiology Solutions is a pretty solid system. It works really well. We don't have a lot of problems...
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Relationship
Most of the time, we call and use the phone support team with Change Healthcare. There is a customer...
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Relationship, Operations
The vendor almost drowns us in contact to almost too much of a degree. With the last update, it was...
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Relationship
The product quality is pretty rock solid for the most part. Change Healthcare runs proactive...
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Relationship
In the past, the vendor's support people always stood above the rest. We could call them, and they...
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Culture
Change Healthcare didn't keep one of their promises. They sold us a product, we installed that...
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Operations
We had a very difficult implementation. It took a long time, and a short time before we went live,...
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Operations
Change Healthcare gave us some training manuals, but we didn't get much more than that.
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Product
Before our upgrade, I would have dinged Change Healthcare on their delivery of technology. However,...
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Product
Radiology Solutions is very user friendly. Radiologists like the overall PACS. I really don't have...
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Operations, Product
I have had multiple providers tell me over the years that they like the Change Healthcare PACS, and...
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Product
The solution doesn't feel overly complicated. It feels very straightforward. The end users have the...
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Culture, Value
With the vendor's universal viewer, initially, we were led to believe we could bring in cardiology...
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Relationship
It has become super cumbersome to get ahold of somebody from Change Healthcare’s support team. In...
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Product, Value
In terms of measurable benefits and automating processes with the product, we implemented the...
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Operations, Value
We are left to ourselves to figure things out about the product. Change Healthcare has their...
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Loyalty, Relationship
We have a plan to switch away from Change Healthcare so that we can standardize across our...
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Relationship, Operations
The vendor is great, but occasionally it takes a while to get ahold of somebody on the phone. But to...
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Relationship, Product
Radiology Solutions has been a really good product for us. Change Healthcare is slow to deliver...
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Relationship
We have had a few situations with the vendor in the past that haven't necessarily worked out the...
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Culture, Value
The vendor charges us for random things. The biggest thing we have seen over the last few years has...
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Operations
We had an implementation that went extremely well. The vendor's training also went very well. In...
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Relationship
The vendor's support has gotten better, but when McKesson became Change Healthcare, there was a big...
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Loyalty
There are things that other vendors' products can do that Radiology Solutions can't do. Change...
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