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Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
If I were to recommend this product, I would need to look at the whole picture. I would give Change...
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Manager
Functionality and Upgrades
Change Healthcare is doing the best that they can, considering that we haven’t really upgraded to...
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Manager
Functionality and Upgrades
The hanging protocols on this solution can be a little challenging. We are in the process of trying...
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Manager
ROI / Cost (care and feeding)
I can say a lot of things about Change Healthcare, but they aren’t cheap. We have gotten most of our...
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Manager
Service and Support
I have a little bit of a heartburn with the service because it has deteriorated a bit as Change...
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Manager
Relationship
Change Healthcare is expensive, but they have some good people. Implementations usually go pretty...
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Manager
Sales and Contracting
With Change Healthcare, the billing process is a nightmare. Their invoicing structure is the pits....
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Manager
ROI / Cost (care and feeding)
We have paid a premium for Radiology Solutions. It is expensive for what we are getting, but we get...
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Manager
Service and Support
Change Healthcare has a very deep bench, and they seem to be able to resolve issues fairly well....
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Manager
Technology
McKesson is not keeping up with some of the new things, such as getting away from Internet Explorer...
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Director
Relationship
Regarding things we have accomplished and things that we would try to do with Change Healthcare, I...
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Director
ROI / Cost (care and feeding)
Whether Change Healthcare nickel-and-dimes is a tough question because we have been doing...
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Director
Functionality and Upgrades
The vendor has changed their implementation process because the last two rollouts have been pretty...
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Director
Implementation and Training
Change Healthcare probably could do a better job at providing training for what is coming out as...
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Director
Interfacing and Integration
Our needs are probably greater than most facilities, so I wouldn’t say the solution meets all of our...
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Director
Relationship
I don’t have any proactive service. The vendor claims that they have proactive service, but I have...
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Director
Other Observations & Comments
COVID-19 assistance is not something that the vendor would be able to do for us during this time. We...
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Manager
ROI / Cost (care and feeding)
Change Healthcare has a way of charging for every little thing, but we try to minimize that....
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Manager
Functionality and Upgrades
The product is very good. For a very short time, we switched to a different PACS, which I wouldn’t...
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Manager
Implementation and Training
The training was awhile ago, but it was done very well for the admin and superusers. It was very...
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Manager
Service and Support
Change Healthcare has been pretty helpful during COVID-19. We have had to pivot on a couple of...
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Manager
Functionality and Upgrades
Most of our users can jump on and use the product, so I would say the ease of use is good. The...
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Manager
Service and Support
In terms of support, Change Healthcare is being asked to do more with less. It is sometimes hard for...
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Manager
Service and Support
The vendor went from being McKesson to being Change Healthcare, and there was a bit of a transition....
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Manager
Relationship
Through the transition to Change Healthcare, the vendor has had turnover with a lot of the older...
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Manager
Functionality and Upgrades
The vendor keeps us pretty up to date. The product performs very well; it is solid. There is not a...
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Manager
Service and Support
The vendor's tech support has always been superior to other vendors'. I like the fact that we can...
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Manager
Functionality and Upgrades
We work with radiologists that have a different PACS. Those radiologists have Centricity PACS. I...
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Director
Service and Support
The system does require a lot of training. I like having the ability to obtain data from different...
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Director
Functionality and Upgrades
The system is cumbersome. The UI isn't intuitive at all. A lot is shown on the first screen of the...
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Analyst/Coordinator
Functionality and Upgrades
The system is great at meeting our interoperability needs. The vendor supported us well during the...
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Analyst/Coordinator
Future Outlook
There are a lot of clicks in the system in order to get to certain things, but I anticipate things...
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Director
Functionality and Upgrades
The solution is a rock-solid product. The workflow for the radiologists is excellent. The workflow...
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Director
Other Observations & Comments
Change Healthcare doesn't keep all of their promises, but they aren't bad. Saying that the vendor...
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Director
ROI / Cost (care and feeding)
I would say that Change Healthcare generally avoids charging for every little thing. The PACS is...
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Director
Implementation and Training
I would rate the ongoing training pretty low. I don't receive any training, updates, or tips from...
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Director
Functionality and Upgrades
We really like the product. The outcomes are pretty good, but sometimes it takes longer than...
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Director
Service and Support
Proactive maintenance wasn't getting done by the support teams, but within the last several months,...
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Director
Relationship
I don't think we really work with Change Healthcare's executives unless we approach them. They don't...
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Director
Other Observations & Comments
I try not to call the support people for minor things, but when there is a major issue going on, I...
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Manager
Implementation and Training
Change Healthcare’s ongoing training is a little weak right now. When we first went live, Change...
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Manager
Functionality and Upgrades
Change Healthcare tends to be a little behind the curve with new technology. I am not sure why that...
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Manager
Relationship
It is always nice to feel like the folks up top are actually interested in what is happening down at...
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Manager
Service and Support
I really haven't had any issues with the product since COVID-19 hit. We received a couple of emails...
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Manager
Functionality and Upgrades
With a few exceptions, Change Healthcare keeps their promises. I have no complaints about the system...
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Manager
Functionality and Upgrades
The big problem that I have with Change Healthcare right now is their application called Conserus....
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Manager
ROI / Cost (care and feeding)
Change Healthcare goes out of their way to charge. They are expensive; there is no doubt about that....
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Manager
Functionality and Upgrades
Change Healthcare has a solid user interface that our radiologists love. The application is good and...
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Manager
Technology
Change Healthcare does not honor any of our change requests. I have noticed that very few of our...
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Manager
Technology
Radiology Solutions is not a stable product. There are some serious stability issues specifically in...
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Manager
Functionality and Upgrades
Upgrades with this product tend to be slow in coming. The vendor is backlogged and slow at getting...
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Analyst/Coordinator
Sales and Contracting
Change Healthcare keeps all their promises for the most part. Change Healthcare is pretty good. They...
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Analyst/Coordinator
Service and Support
Training from Change Healthcare was very good. The ongoing support is where Change Healthcare...
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Director
Relationship
Our relationship with Change Healthcare is not as strong as it is with other vendors. It lacks the...
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CMIO
Functionality and Upgrades
We had a very painful upgrade that took months to fix. By the time Change Healthcare fixed it, we...
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Director
Functionality and Upgrades
We have had struggles with upgrades. There have been quality issues and a lack of ownership of the...
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Director
Relationship
We shouldn’t have to escalate issues, but once I escalated to Change Healthcare and they became...
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Director
ROI / Cost (care and feeding)
Every vendor has its issues. There were defects when Change Healthcare delivered the product....
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Director
Interfacing and Integration
The radiology product works fine from an interoperability point of view. Once we get it working, it...
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CIO
Other Observations & Comments
I don't think my opinion of Change Healthcare is going to change that much in the future. They may...
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CIO
Other Observations & Comments
The hospital has signed a support contract with Change Healthcare, but they are actively evaluating...
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CIO
Sales and Contracting
Change Healthcare has tried to charge for every little thing, but I think the hospital holds them to...
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CIO
Functionality and Upgrades
So far, I wouldn’t rate Change Healthcare very high for delivering new technology. We will see what...
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CIO
Functionality and Upgrades
Right now, I wouldn't recommend Change Healthcare, but I have had very bad experiences with them. I...
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Director
Service and Support
I don't believe we have had any interaction with Change Healthcare since COVID-19 started. They...
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Director
Service and Support
Radiology Solutions is a good product. On the services side, we have excellent service. The product...
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Director
Sales and Contracting
Change Healthcare has a horrible sales side. With McKesson, the sales side was slightly bad. But...
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Director
Future Outlook
The system is absolutely not part of our long-term plans. We are working on a project in another...
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Director
Implementation and Training
There really wasn't much to the training that we had for the upgrades, but things went okay. If I...
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Director
ROI / Cost (care and feeding)
The system is really pricey. We pay a lot. Change Healthcare is always overpriced. The platform is...
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Director
Functionality and Upgrades
We are moving to Change Healthcare for the long term and will be replacing a couple of PACS...
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Director
ROI / Cost (care and feeding)
Change Healthcare used to be pretty expensive, and although we have complained about the cost, the...
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Director
Interfacing and Integration
Change Healthcare seems to do a great job of adding pieces as the market needs them. Change...
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Manager
ROI / Cost (care and feeding)
Change Healthcare is really up and down. The system is tremendously expensive to run, maintain,...
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Director
Functionality and Upgrades
The product works as we predicted for the most part. A few years ago, I would have given Change...
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Director
Other Observations & Comments
I would have given a higher score for Change Healthcare’s support services a couple of years ago....
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Manager
Other Observations & Comments
Change Healthcare doesn’t do a whole lot that is proactive, but they send us an email with things to...
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Manager
Functionality and Upgrades
There are sometimes smaller things with the system that don’t quite work as opposed to major things...
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Manager
Technology
The software is very established. It has a lot of basic functionality and some advanced...
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Manager
Technology
When we purchased the solution, the vendor said they had some things, but they didn’t. There were...
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Manager
Functionality and Upgrades
We pump quite a high volume through the system, and it has been able to scale and keep up with us....
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Manager
Future Outlook
Change Healthcare has had a few ups and downs with support, but overall, they seem to be stabilizing...
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Manager
Interfacing and Integration
I give the vendor a high rating for supporting our integration goals. I can add and subtract devices...
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Manager
Relationship
I haven't heard from my salesperson in a little while, and that is probably because we haven’t done...
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Manager
Other Observations & Comments
The vendor seems to really want to work with us as best they can. They would love to see us go in...
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Manager
Functionality and Upgrades
We are more or less a small hospital, so when we send somebody to another hospital in our area, we...
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Manager
Service and Support
The vendor has been very supportive during the COVID-19 crisis. I got some really nice emails from...
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Manager
Functionality and Upgrades
The vendor has some new technology where we are able to do more mobile viewing on iPads, phones, and...
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Manager
Other Observations & Comments
Whether the solution is part of our long-term plans is up in the air. Our hospital is looking at...
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Manager
ROI / Cost (care and feeding)
McKesson nickel-and-dimes a bit. I asked the vendor what something would cost, and they came back...
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Manager
Service and Support
I have not had any resistance when I call and ask for things to get done, the vendor seems to get...
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Manager
Other Observations & Comments
We have had the system for so long, and we haven’t changed platforms. There is no training involved...
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COO
Functionality and Upgrades
Change Healthcare has a good PACS, but it is expensive. Change Healthcare is a pretty big company,...
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COO
Other Observations & Comments
Change Healthcare has talked about mobile functionality for a while, but there is still more to work...
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COO
Future Outlook
We are a large group that reads for multiple organizations, so it has been interesting seeing the...
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COO
Functionality and Upgrades
We have not had issues lately, but in the past, we have found bugs when things were not well tested....
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Manager
Relationship
With COVID-19, we don't have the normal volume of money coming in. Most of the vendors we work with...
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Manager
Other Observations & Comments
The system is part of our long-term plans. But we share it with our hospital, and we know that they...
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Manager
Functionality and Upgrades
If we can get Change Healthcare to promise something, they keep the promise. The updates we have...
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Manager
Interfacing and Integration
We have had a few bumps with integration lately. We would probably have some serious chats with...
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Manager
Functionality and Upgrades
The system is really user friendly, so training is not a terribly involved process. A lot of the...
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Manager
Service and Support
Change Healthcare seems likely to have developed some protocols in their service departments. Things...
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Manager
Relationship
Change Healthcare has gone through a lot of upheavals. They have changed our representative. We had...
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Manager
ROI / Cost (care and feeding)
Change Healthcare nickel-and-dimes. We wanted an archive server and something to store data on that...
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Analyst/Coordinator
Functionality and Upgrades
The system comes out of the box and allows radiologists to read studies remotely. That functionality...
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Analyst/Coordinator
Service and Support
Change Healthcare has been on top of the COVID-19 crisis. We use a dictation system with our...
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Analyst/Coordinator
Other Observations & Comments
Change Healthcare's systems are manufactured in China. I already have a PACS from China. I wouldn't...
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Analyst/Coordinator
Other Observations & Comments
If a vendor gave everything away for free, I would switch to them. Change Healthcare tells us about...
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Physician
Functionality and Upgrades
Change Healthcare isn’t incredibly bad at charging for everything, but they do charge for a fair...
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Physician
Functionality and Upgrades
One of Change Healthcare’s weakest points is that some of their new products were designed in a...
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Physician
Other Observations & Comments
The support is relatively good, but Change Healthcare sometimes is a little slow to respond,...
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Physician
Service and Support
When there are issues, we are the ones that have to identify them and bring them to Change...
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Physician
Relationship
Change Healthcare’s executive involvement has fallen out because Change Healthcare has had a lot of...
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Physician
Sales and Contracting
There have been several modules or components that we have been sold, but the actual functionality...
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Physician
Functionality and Upgrades
The big thing that would alter our satisfaction would be if Change Healthcare continued to hold a...
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Manager
Other Observations & Comments
I don’t have any expectations for the vendor to reach out to help us during the COVID-19 crisis, but...
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Manager
Future Outlook
If the decision were up to me, I would not purchase the system again because we have another...
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Manager
ROI / Cost (care and feeding)
McKesson had a big problem with charging for every little thing. Luckily, we were long-time...
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Manager
Service and Support
The system has been really robust, and we have used it for a very long time. We have liked the...
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Manager
Technology
We have asked for some specific things that we have not been able to get, such as remote options for...
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Manager
Relationship
When the transition to Change Healthcare occurred, we started seeing less support from our direct...
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Director
Future Outlook
We have invested a lot into the product; it is part of our long-term plans. The vendor is always...
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Director
Other Observations & Comments
When we do upgrades, the investment in the system is truly internal. Change Healthcare guides us on...
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Manager
Functionality and Upgrades
I would score the solution high for ease of use. We are able to build and deploy workstations, and...
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Manager
Functionality and Upgrades
The vendor has made strides with the upgrades on the radiology PACS side.
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Manager
Relationship
I would absolutely recommend the solution. The vendor's support for the solution is way more...
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Manager
Technology
We had deployed the vendor's old viewer, and it was terrible. We still have it just in case we have...
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Manager
Service and Support
The viewer is an issue. Other than that, it seems like the solution works pretty well. We have good...
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Manager
Other Observations & Comments
The vendor could improve the viewer. The next upgrade is projected to be faster. The project manager...
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Director
ROI / Cost (care and feeding)
We haven’t had any trouble with Change Healthcare keeping their promises. The only complaint I have...
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Director
Interfacing and Integration
The system has very nice integration options with the EMR and is stable.
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Director
Functionality and Upgrades
On the server side, the system is a little finicky. That is a by-product of the system being very...
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