Radiology Solutions
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
Change Healthcare doesn’t keep promises 100% of the time, but they tend to deliver what they say...
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The support has not been as good recently. Within the last few years, the vendor has changed their...
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I don’t think Change Healthcare is very proactive when it comes to monitoring or knowing what kind...
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The application itself works great. Overall, our users are happy with the general functionality and...
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The vendor lacks when it comes to keeping up with changes. We have been asking for additional...
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I think the system is wonderful, and I love it. The radiologists have some issues with the system,...
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The worst thing that ever happened was Change Healthcare buying the product out. The call center is...
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The vendor continues to innovate the product. We have a salesperson from the vendor organization...
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We have used the product for years, and it has gotten us out of a lot of binds. We are loyal to it.
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Our organization wanted to consolidate all of its PACS into one system, and unfortunately, we didn't...
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The product is stable. It is a legacy product, so a lot of the functionality for the radiologists is...
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Since Radiology Solutions is a legacy product, if we ask for an enhancement, it is very unlikely...
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Lately, when we have called support, we have had to wait 30 minutes to get someone. Especially in...
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I am hoping our future satisfaction will go up because of the upgrades we will get.
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Our failures in the system are self-created. Change Healthcare has helped us troubleshoot our own...
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I only have positive things to say about Change Healthcare. I haven't seen any areas where they...
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One thing I would like to see improved is the support. Change Healthcare's support has gone downhill...
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Change Healthcare can't do everything, but if they say they are going to do something, they usually...
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Change Healthcare overcharges for upgrades. That is the area where the vendor nickel-and-dimes us to...
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The front end could be easier to manage with the flex menus and permissions. People must be in the...
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New technology takes a long time to get here. One of the biggest challenges is getting Change...
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Change Healthcare's web app for support is nice. I can put in my own tickets on the web for...
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I would tell prospective clients to create a good rapport with Change Healthcare's support personnel...
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In the past, we weren't pleased with Change Healthcare. However, they have really stepped up when it...
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The last time we did an implementation with the vendor, they didn't communicate enough. I hope that...
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I have seen notifications from the vendor about webinars and some training materials that they just...
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There are quite a few things that the product can't seem to integrate with. The vendor knows about...
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I am looking forward to the vendor's cloud product. I have seen a demo of it, and it will take a...
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The vendor's support people have a much better turnaround time than they used to. It used to take...
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Change Healthcare has a good PACS, but they nickel-and-dime us for everything. Every time we have a...
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The support from Change Healthcare is really good, and we have been lucky to have consistent people...
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Change Healthcare has other products in the imaging space, but when we looked at them, we decided to...
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We are getting ready to go through a big upgrade. That will be a pretty big jump. We have had some...
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We are at a crossroads with the product. We are facing a very expensive upgrade, but a group that we...
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When Change Healthcare took over the support of the radiology product, there was a noticeable...
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The layout of the product is extremely user friendly. We can work with and customize things. The...
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The viewer for Radiology Solutions works well for us, and we enjoy the web client’s integration with...
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Change Healthcare’s maintenance and help desk people continually provide for us when we have any...
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Change Healthcare is going through some real challenges right now with the whole Optum acquisition....
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Executive involvement is tough because we were big customers back when Rod O'Reilly picked up the...
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Change Healthcare has gone through the whole cycle of good and bad support models. The vendor has...
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As Change Healthcare has become bigger, they have lost flexibility. We have seen the change over...
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Change Healthcare has been telling us that they are focused on the VNA. I hope they continue the...
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Our organization loves Change Healthcare. We have been with the vendor for years. The providers find...
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The vendor is very polite, and they do keep their promises. But a lot of times in trying to figure...
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One issue we ran into was around the way the vendor built the code. If we exit improperly or create...
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The vendor organization is talking to two different focus groups. The focus is on the techs and...
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Overall, I am very happy with Change Healthcare's PACS, but I hate that I have to go to an outside...
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The vendor’s support team is always helpful in fixing problems, but in today’s world, I don't think...
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This is a very solid, stable system that most of the radiologists like reading out of. It is...
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The doctors appreciate that Radiology Solutions has third-party features and hanging protocols that...
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Radiology Solutions has difficulty with its archive logic and uptime. Also, we don't like that the...
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Change Healthcare's service has fallen from being the best in class. They were literally the best I...
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What set Change Healthcare apart was having support that I could always call and my ability to get...
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It is very clear that Change Healthcare outsourced their support to the Philippines. The resources...
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Change Healthcare had a high standard for support, and now they are below average and no better than...
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Radiology Solutions is nothing special; it is just a PACS. It isn't cheap either. The vendor hasn't...
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In the past, the support for Radiology Solutions was better, but lately, the support has been...
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Radiology Solutions is very intuitive, and it supports our integration goals.
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Radiology Solutions is a solid product. It has a good history and is user friendly. We get good from...
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We have to go through Change Healthcare’s tier-one support to get to tier-two support and then...
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Change Healthcare has a bunch of new things coming out, so they are catching up to where they need...
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Whether Change Healthcare is part of our long-term plans is up in the air. They are in our...
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The billing is volume based. If we want to add a new interface, that would cost money on both sides...
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Change Healthcare is proactive, but they need to work on their support model. We have to call their...
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When we identify an issue, we can work with Change Healthcare to get that issue resolved. They don't...
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Change Healthcare charges us for every little thing. We are such a big, complex organization, and...
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We are working with Change Healthcare on our integration goals.
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Change Healthcare needs to do a better job with their upgrades when they are doing specs for the...
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Our parent organization is pushing us onto a new PACS. We are also looking at another vendor's...
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McKesson isn't horrible at delivering new technology. They aren't perfect, but they also aren't the...
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When Radiology Solutions works, it is fine. The system is very user friendly. However, if we have an...
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Change Healthcare's PACS doesn't integrate well with additional radiology tools like an AI solution,...
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The system is slow. It can’t handle large image volumes. The display protocols are inadequate. The...
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We have increased our volume, so we have been very busy. As we have grown, we haven't been worried...
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The support has been better in the last few months. Change Healthcare has made some changes that...
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Our CIO has been really worried about the shift with Change Healthcare and the announcement that...
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It is hard to rate the executive involvement because we have very little or no executive...
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Dealing with Change Healthcare is sometimes a challenge because we are on different coasts. If we...
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Everything we want from Change Healthcare has a cost. Every time I talk to them, they want to go...
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The challenge is that I don't know what the vendor's future is. Horizon Medical Imaging gets the job...
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One of the issues I deal with is that Radiology Solutions only functions on Internet Explorer....
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From a support standpoint, Change Healthcare is okay. Generally, if we have a request, they are able...
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The solution handles our volume well. Considering the obstacles, Change Healthcare has done their...
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We had a big problem with the unified worklist. Change Healthcare couldn’t get the radiology groups...
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We have a different inside sales representative now, but the one that we had when we were doing the...
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Some of Change Healthcare’s implementation fees are ridiculous since everything is being done...
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I can escalate issues rather quickly and easily. Change Healthcare’s strength is their support. I...
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We have worked with Change Healthcare for a long time, so our IT people and our radiologists know...
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We are happy with the overall performance of the PACS, but we haven't seen a lot of new technology....
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Change Healthcare has been good with remote monitoring, and they are pretty proactive in general.
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We don't know whether we will replace Change Healthcare's system. It is a good PACS, and our...
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Radiology Solutions has most radiologists' favorite user interface. Its interface is polished in...
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Change Healthcare is going to up several of their prices. The vendor came up with a couple of things...
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Our radiology users generally like Radiology Solutions. The critical test results and peer reviews...
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Change Healthcare’s overall project management could be improved. Our system is a little unique and...
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Change Healthcare looks for ways to charge us for any little discrepant change. Right now, their...
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Change Healthcare is now offering a web enterprise solution. It is an archive solution that is...
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Change Healthcare's support used to be very good. We would call and get assigned to a zone, and...
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Radiology Solutions is expensive, but the payoff is that it is a superior product. It is very user...
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Change Healthcare is trying to be bought out by another company called United Health Group. I have...
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Change Healthcare’s service is proactive. They do things without us asking for them. We have a...
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It has been a while since we upgraded Radiology Solutions, but our last upgrade went very well. The...
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The only thing that really gets under my skin is the amount of time I have to remain on hold for...
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I like that Radiology Solutions is easy for the staff to use. They don’t have to go through a lot of...
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I think that it is in the vendor's DNA to charge for every little thing. With most contracts, we...
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The vendor has a very good training program, and the solution is pretty stable. From a product...
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I am always looking for new technology and new things. Change Healthcare has partnered with a lot of...
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The vendor just ceased support for the version that we are on. We merged, and the organization we...
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We like Change Healthcare. We have nothing but good things to say about their service. We are...
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The vendor could improve training for on-site PACS administrators. Even video training, webinars,...
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Radiology Solutions has gone through a couple of different owners, but the core solution has pretty...
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The vendor makes promises with future upgrades. Sometimes, there are features that we are actually...
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There needs to be some sort of discussion between imaging vendors so that they can come up with a...
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Change Healthcare innovates, but they have a very slow cycle. We usually take their upgrades because...
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At one point during our project, we needed some guidance on how to configure something. We weren't...
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Change Healthcare has a great community forum. They have a collaboration tool that is very...
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We are interested in the vendor's cloud offerings for PACS because they offer some great features...
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Change Healthcare always seems to set themselves apart from our other vendors. They always stay...
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I wouldn't say that we had a really bad implementation, but it wasn't as organized as it should have...
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The training was okay, but it didn't seem like the training was rolled out in the way it needed to...
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The support is pretty good when we get to the right person. With that being said, we have had...
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We have a really good project manager who tries to help us out. We have regular meetings, which are...
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Change Healthcare has new technology, but they charge for it. We are a new customer, and now that we...
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One of the things that sold us on this use case was that our storage, image environment, archive,...
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Change Healthcare has gotten better at avoiding nickel-and-diming in the last few years. Part of...
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We went live recently, and the Change Healthcare system works great most of the time. However, we...
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Change Healthcare has been incredibly involved. Their offering is cloud-based, but it almost becomes...
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For the product, there is absolutely no nickel-and-diming. The vendor is wonderful. They bend over...
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Radiology Solutions is one of the better products to work with. The vendor's people bend over...
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We obviously have to keep up with upgrades in order to take care of the functionality. If we take...
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My overall satisfaction is extremely high, even though we might have to switch to a new vendor in...
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We have had a couple of situations where the vendor has not kept their promise. Those weren't a big...
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Change Healthcare's PACS is a good system when it is working, and it is working a high percentage of...
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COVID-19 hit Change Healthcare’s support capabilities hard. Their support has gone downhill. There...
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Our radiologists would not choose Change Healthcare’s PACS again, based on their desire to go with a...
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Change Healthcare's solution is going to a cloud-based architecture that won't require us to buy so...
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Change Healthcare’s integrations are pretty good. We can integrate it with voice recognition in our...
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The web support is decent. We can log tickets. Change Healthcare does proactive monitoring too. They...
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We are not so much nickel-and-dimed, but we do have a lot of issues with Change Healthcare's billing...
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We have been satisfied with the product. We have had it a long time. It has been a good success...
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Change Healthcare's phone support is not so good. It used to be excellent, but my experience lately...
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We have a very good working relationship with Change Healthcare. Change Healthcare is amazing. In...
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Change Healthcare recently changed the way they do support. We used to have a zone, and our zone...
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If we are looking at Change Healthcare's new systems or upgrades, they will bring in subject matter...
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I like Change Healthcare’s overall product. For the most part, it is stable and user friendly. I...
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I like that Nuance has PowerShare available, and it integrates with our PACS and our current risk...
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There are no delays in Change Healthcare's responses. They are very much on top of any issues that...
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Radiology Solutions is a decent system. It works well. It is fairly reliable and stable. It is very...
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Probably the biggest downfall with Change Healthcare is with us getting resources from management....
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Radiology Solutions is reliable. It is like Windows 10 running on a Windows 95 back-end computer. It...
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I am not sure whether Change Healthcare is the best PACS vendor that I have experienced. We are...
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Sometimes, we don’t feel like we get our money’s worth from Change Healthcare because of the...
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The tool is both good and bad because it has a lot of customizability. We frequently tell our end...
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For the most part, our physicians are happy with Radiology Solutions. I think we will stick with the...
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All vendors will say a lot of things to make a sale, but what vendors say at the time isn't exactly...
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The vendor has gone through a lot of transitions. They are just not the same company that we signed...
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We really miss the user group from back in the day. That group was really strong and well run and...
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We don't know what will happen to Radiology Solutions in our organization. I can't say whether we...
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Change Healthcare was bought some time when we transitioned to a new executive. We were on the verge...
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The transition from McKesson to Change Healthcare was okay. There were definitely opportunities for...
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It is important to make sure Change Healthcare understands our business and organizational culture...
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In terms of whether I would purchase Radiology Solutions again, I would have to do a deeper...
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We are nickel-and-dimed by Change Healthcare, but that seems to be a standard in the industry across...
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We were looking for an enterprise viewer from Change Healthcare that would integrate with our EMR...
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We will see where Change’s service level goes with their Optum merger and how they are performing...
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I love my PACS solution. The uptime is fantastic. The product is strong. My radiologists and...
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The quality of the implementation services is excellent. In comparison to the services from other...
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The ongoing training is good. The vendor has online training. With COVID-19, we haven’t had any...
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The product supports our integration goals excellently. I have other PACS solutions, and Change...
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The system is a great, steady program. One of the things Change Healthcare does is make sure that...
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We are a community hospital system, so we have multiple sites, and the product is wonderful for all...
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We don’t have to deal with the executives very often. My account representatives are wonderful.
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The vendor has added some new things into the product, so they are driving tangible outcomes. There...
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The product is strong and steady. The vendor's support is fantastic, and we don’t need support...
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I think my score will be the same in a year. I hope the vendor doesn’t change, and I hope they keep...
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The support we get from Change Healthcare is excellent. They are very engaged and can resolve our...
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The uptime of Radiology Solutions is high. We rarely have any downtime. The end-user functionality...
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If I were to enhance anything from Change Healthcare, it would be to train the salespeople better. I...
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I like how user friendly the product is. It is not very complicated. My staff can understand the...
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Stability is one of the product's strengths. It does what we need it to do, and we are happy with...
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We have had the solution for a long time through some acquisitions. When we bought the system, we...
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The system was great when we implemented it, and the vendor had a pretty good support structure. For...
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I wouldn't say that the solution continues to evolve. I know a lot about the guts of the system, and...
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The product is part of our long-term plans. We have been very happy with Change Healthcare. We have...
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I would absolutely buy the product again. We have looked at multiple other vendors but have never...
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There is a layer between the vendor and me. If I have an issue with something, it has to go to the...
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Upgrading is a pain because we have downtime, and having eight hours of downtime with our PACS is a...
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