Radiology Solutions Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Operations, Product

Radiology Solutions integrates pretty well. It is relatively easy to use. Our users don’t seem to...

Feb 2024
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Manager

Operations, Product

Ease of access is something that has been commented on by our end users. The system is pretty...

Feb 2024
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Manager

Relationship

I expect from a vendor that if I am having a technical issue, they will work with me and help in...

Feb 2024
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Manager

Loyalty

The decision is to look elsewhere is really driven by the physicians who are saying they are not...

Feb 2024
||
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Manager

Relationship

We meet with Change Healthcare, and we have calls, but promises are not always kept. That is kind of...

Feb 2024
||
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Manager

Relationship

I'm disappointed with the support and the quality of customer care from Change Healthcare. That...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship

Our two big reasons for leaving Change Healthcare are that we have noticed a decline in the quality...

Feb 2024
||
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Manager

Relationship, Value

I wouldn't buy Radiology Solutions again, but I don't know a lot about what the alternatives are...

Feb 2024
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Manager

Relationship

We have periodically had to get Change Healthcare’s executives involved, and it hasn't been too hard...

Feb 2024
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Manager

Relationship

Change Healthcare’s support is just bad, and bad is an understatement. The problem isn't that their...

Feb 2024
||
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Manager

Loyalty, Product

We had Change Healthcare Enterprise Viewer, which worked with our patient portal as an external...

Feb 2024
||
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Manager

Relationship, Product

Change Healthcare’s new software solutions don’t work, and the onus is put on the local...

Feb 2024
||
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Manager

Relationship

I don't have many complaints about the application itself. The application works fine with the way...

Feb 2024
||
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Manager

Culture

Our volume-based licensing took a very large hit when we were going over some of the items we paid...

Feb 2024
||
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Manager

Product, Value

We have been trying to work some things out with some comparison studies. We upload comparison...

Feb 2024
||
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Analyst/Coordinator

Product

Our newest Radiology Solutions upgrade has AI within it, with an AI study list that can pull studies...

Feb 2024
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Director

Culture, Loyalty, Relationship

When Optum bought Change Healthcare, they let us know that they would no longer be able to support...

Feb 2024
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Director

Product

Radiology Solutions is much better than some other products, and most people are happy with it. The...

Feb 2024
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Manager

Culture

We signed a deal with the vendor that I am not thrilled about. I feel like we were rushed. We had to...

Feb 2024
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Manager

Culture, Loyalty

At my previous organization, we moved from Change Healthcare's system to another vendor's system....

Feb 2024
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Manager

Culture, Relationship

Change Healthcare tells us that things will be looked into or that we will get updates at certain...

Feb 2024
||
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Manager

Relationship, Operations

I have noticed recently that there is usually a struggle to get someone from Change Healthcare for a...

Feb 2024
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Manager

Product

We have had a lot of problems with the radiology environments over the last couple of years. This...

Feb 2024
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Manager

Relationship

The service from Change Healthcare has gone down since Optum bought them out. We used to be able to...

Jan 2024
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Manager

Loyalty, Relationship

We have had the product for many years. The vendor is easy to work with. We are continuing to grow...

Dec 2023
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Manager

Operations

I did a customer engineering course, but it was all taught in DOS and Command Prompt. I don't use...

Nov 2023
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Manager

Relationship

Change Healthcare's support was better in the past. Now that Change Healthcare has been acquired by...

Nov 2023
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Manager

Culture, Value

The product is awfully expensive and overpriced. There are times when we want to make changes to its...

Nov 2023
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Manager

Product

I haven't found any new ideologies or workflows in the system recently that have caused issues, but...

Nov 2023
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Manager

Product

During our integration, I set up the rules in the system to forward our studies to the places we...

Nov 2023
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Manager

Product

Radiology Solutions is a click-intensive system sometimes. Our users are confused about when to move...

Nov 2023
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CIO

Culture

The vendor’s people are not empowered to do anything. I haven't found anybody who says they will...

Nov 2023
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CIO

Operations

Change Healthcare didn't say our implementation was going to be easy, but I think the complexity we...

Nov 2023
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CIO

Loyalty, Value

Radiology Solutions is not inexpensive, and it does not meet all of our needs. Assuming there is a...

Nov 2023
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CIO

Culture

Change Healthcare manages our contract. They have done everything in the contract. They are careful...

Nov 2023
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CIO

Operations, Product

The migration of our images to Change Healthcare’s VNA has been taking months. It can't be that...

Nov 2023
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CIO

Product

The product’s reporting is not up to snuff, so we have to look at third-party solutions for...

Nov 2023
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CIO

Product

For unique workflows where people don't have to cross between the different PACS pieces, the system...

Nov 2023
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CIO

Relationship

We have had to escalate quite a few things with Change Healthcare. It is challenging to get to the...

Nov 2023
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CIO

Value

It is upsetting to look at the price tag for Radiology Solutions and then look at the experience,...

Nov 2023
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VP/Other Executive

Loyalty, Product

Our EMR vendor does not have a PACS, so we are staying on Radiology Solutions. I don't think there...

Nov 2023
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VP/Other Executive

Loyalty, Relationship

We have a love-hate relationship with Radiology Solutions, and I don't know whether Change...

Nov 2023
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VP/Other Executive

Relationship

We have a pretty good relationship with Change Healthcare. In fact, when we were having some...

Nov 2023
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VP/Other Executive

Operations

Change Healthcare’s implementation services have been pretty good. If we need additional training,...

Nov 2023
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VP/Other Executive

Relationship, Product

The quality of Radiology Solutions has been good. We can configure Radiology Solutions pretty...

Nov 2023
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VP/Other Executive

Product

I don't know that Change Healthcare is delivering new technology that meets our needs. I don't know...

Nov 2023
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(0)
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VP/Other Executive

Value

I think Change Healthcare drives tangible outcomes because of what they do in terms of imaging...

Nov 2023
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VP/Other Executive

Value

I don't think Change Healthcare nickel-and-dimes us to death. I think they are pretty fair in the...

Nov 2023
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VP/Other Executive

Relationship

I would tell a peer or friend that Radiology Solutions has done its duty with us, but I wouldn't...

Nov 2023
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VP/Other Executive

Product

We make sure Radiology Solutions supports our integration goals because it has to be integrated...

Nov 2023
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VP/Other Executive

Product

Part of the radiology problem is that we have so many modules within radiology, so there are so many...

Nov 2023
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VP/Other Executive

Loyalty

We wouldn't think of Change Healthcare as a PACS vendor. I don't know whether we would go out to...

Nov 2023
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Analyst/Coordinator

Product

The system has a nice look and feel, but using the system is like putting lipstick on a pig. The...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

Change Healthcare makes all kinds of promises, and the vendor's support people certainly try to keep...

Nov 2023
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Analyst/Coordinator

Relationship, Product

The product's face is very old. The application leaves a trail behind it, and sometimes strange...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

Change Healthcare's application is clunky. People have to be physically on-site to calibrate the...

Nov 2023
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Manager

Relationship

We have had problems with the vendor's support. We have unresolved issues, and the vendor's people...

Nov 2023
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(0)
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Manager

Product

The on-premises version of the solution has old technology, and we have had some integration issues...

Nov 2023
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(0)
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Manager

Loyalty, Product

Change Healthcare's cloud strategy really misses the mark of where the industry is going and where...

Nov 2023
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(0)
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Manager

Loyalty, Product

Change Healthcare still has an archaic archive model, and they really need to be aware of studies on...

Nov 2023
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(0)
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Manager

Culture, Relationship

We would purchase the product again depending on whether the vendor's customer service was better....

Sep 2023
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(0)
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Manager

Culture, Value

Change Healthcare charges for every little thing, and their invoices are very confusing.

Sep 2023
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(0)
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Manager

Loyalty, Relationship

While we think the product is excellent, the vendor's customer service has been horrible. The...

Sep 2023
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(0)
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Manager

Product

Radiology Solutions is a pretty solid system. It works really well. We don't have a lot of problems...

Sep 2023
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(0)
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Manager

Relationship

Most of the time, we call and use the phone support team with Change Healthcare. There is a customer...

Sep 2023
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Manager

Relationship, Operations

The vendor almost drowns us in contact to almost too much of a degree. With the last update, it was...

Sep 2023
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Manager

Relationship

The product quality is pretty rock solid for the most part. Change Healthcare runs proactive...

Sep 2023
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Analyst/Coordinator

Relationship

In the past, the vendor's support people always stood above the rest. We could call them, and they...

Aug 2023
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(0)
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Analyst/Coordinator

Culture

Change Healthcare didn't keep one of their promises. They sold us a product, we installed that...

Aug 2023
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(0)
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Analyst/Coordinator

Operations

We had a very difficult implementation. It took a long time, and a short time before we went live,...

Aug 2023
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(0)
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Analyst/Coordinator

Operations

Change Healthcare gave us some training manuals, but we didn't get much more than that.

Aug 2023
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(0)
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Analyst/Coordinator

Product

Before our upgrade, I would have dinged Change Healthcare on their delivery of technology. However,...

Aug 2023
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Director

Product

Radiology Solutions is very user friendly. Radiologists like the overall PACS. I really don't have...

Aug 2023
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(0)
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Director

Operations, Product

I have had multiple providers tell me over the years that they like the Change Healthcare PACS, and...

Aug 2023
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Manager

Product

The solution doesn't feel overly complicated. It feels very straightforward. The end users have the...

Aug 2023
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Manager

Culture, Value

With the vendor's universal viewer, initially, we were led to believe we could bring in cardiology...

Aug 2023
||
(0)
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Manager

Relationship

It has become super cumbersome to get ahold of somebody from Change Healthcare’s support team. In...

Aug 2023
||
(0)
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Manager

Product, Value

In terms of measurable benefits and automating processes with the product, we implemented the...

Aug 2023
||
(0)
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Manager

Operations, Value

We are left to ourselves to figure things out about the product. Change Healthcare has their...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship

We have a plan to switch away from Change Healthcare so that we can standardize across our...

Aug 2023
||
(0)
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Manager

Relationship, Operations

The vendor is great, but occasionally it takes a while to get ahold of somebody on the phone. But to...

Aug 2023
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(0)
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Director

Relationship, Product

Radiology Solutions has been a really good product for us. Change Healthcare is slow to deliver...

Jul 2023
||
(0)
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Director

Relationship

We have had a few situations with the vendor in the past that haven't necessarily worked out the...

Jul 2023
||
(0)
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Director

Culture, Value

The vendor charges us for random things. The biggest thing we have seen over the last few years has...

Jul 2023
||
(0)
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Director

Operations

We had an implementation that went extremely well. The vendor's training also went very well. In...

Jul 2023
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Director

Relationship

The vendor's support has gotten better, but when McKesson became Change Healthcare, there was a big...

Jul 2023
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Director

Loyalty

There are things that other vendors' products can do that Radiology Solutions can't do. Change...

Jul 2023
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(0)
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VP/Other Executive

Relationship, Product

Change Healthcare has had a few patches to their latest and greatest version. We have been working...

Jul 2023
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(0)
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VP/Other Executive

Operations

We have the implementation of another vendor’s fail-safe product listed as a maintenance project,...

Jul 2023
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(0)
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VP/Other Executive

Product

Change Healthcare’s upgrades are a little tough for us because the vendor doesn’t tell us when they...

Jul 2023
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VP/Other Executive

Culture, Loyalty, Relationship, Product

Change Healthcare has essentially disclosed to us that they have ceased all research and development...

Jul 2023
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(0)
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Manager

Relationship

Change Healthcare recently changed their support model a bit. We are forced to use a portal to...

Jul 2023
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(0)
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Manager

Relationship

Change Healthcare receives feedback via their community forum. They take that information and survey...

Jul 2023
||
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Manager

Relationship

Change Healthcare is in hot water with us because of some stuff that has had heavy negative impacts...

Jul 2023
||
(0)
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Manager

Product

Our speech recognition product goes hand in hand with Radiology Solutions, but we cannot test our...

Jul 2023
||
(0)
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Manager

Relationship

Change Healthcare does monitoring for us, and I appreciate that.

Jul 2023
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(0)
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Manager

Product

The product is solid but a little bit dated. The vendor is trying to modernize it, but it is like...

Jul 2023
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Manager

Relationship

Change Healthcare needs to improve their support. I know they are working on it, but I wish I didn't...

Jul 2023
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(0)
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Manager

Loyalty, Product

I am satisfied with the product. It is stable and easy to work on. We haven’t had too many issues...

Jul 2023
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(0)
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Manager

Relationship

The vendor has had a lot of turnover in their service department. I think COVID-19 hit them pretty...

Jul 2023
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(0)
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Manager

Relationship

I can call our salesperson directly anytime I have issues. They are in a significant role, so we...

Jul 2023
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Manager

Value

The product is a good value. I have always heard that Radiology Solutions is more expensive than...

Jul 2023
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(0)
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Analyst/Coordinator

Product

Radiology Solutions works pretty much as it should and is easy to use; however, it might be a little...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

Sometimes the responsiveness from Change Healthcare’s support team can be a little delayed. Getting...

Jun 2023
||
(0)
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Manager

Loyalty

Change Healthcare is in the process of creating web forms. Once they get more adoption and add more...

Jun 2023
||
(0)
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Manager

Product

Radiology Solutions is flexible. We can integrate lots of third-party applications with it, and that...

Jun 2023
||
(0)
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Director

Relationship, Operations, Product

Change Healthcare needs to have more resources at the go-live because the system needs to have a...

Jun 2023
||
(0)
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Director

Relationship

Change Healthcare is pretty robust in that they support a large number of institutions, so they have...

Jun 2023
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(0)
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Director

Relationship

I would like to see some better communication with our site from Change Healthcare’s folks. I would...

Jun 2023
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(0)
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Manager

Relationship

Change Healthcare’s support is excellent. The vendor has the best support model that I have ever...

Jun 2023
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(0)
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Manager

Loyalty, Product

When I first evaluated the solution, the advantage I saw was that the product had direct access to...

Jun 2023
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(0)
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Manager

Operations, Product

We have some users who find the product very easy to use and others who have difficulty with the...

Jun 2023
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(0)
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Manager

Product

Radiology Solutions meets every one of our needs. The product actually has some capabilities that go...

Jun 2023
||
(0)
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Manager

Culture, Value

We have a contract with Change Healthcare, and we don't pay extra fees when we add facilities or...

Jun 2023
||
(0)
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Manager

Product

Things change from year to year when we buy systems. The products get upgraded, and we add ancillary...

Jun 2023
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(0)
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Manager

Operations, Product

We deployed the vendor’s cloud-based archive product, and the migration was very seamless. We just...

Jun 2023
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(0)
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Manager

Product

Change Healthcare's system works. We have implemented multiple different third-party solutions with...

Jun 2023
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(0)
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Manager

Product

Change Healthcare's system is solid in regard to protocols, procedures, and getting studies ready....

Jun 2023
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(0)
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Manager

Relationship

It would be nice for Change Healthcare’s development team to come to us and ask what else we would...

Jun 2023
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(0)
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Manager

Relationship, Product

Change Healthcare could improve interoperability by providing more rapid or easier support for...

Jun 2023
||
(0)
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Manager

Culture, Relationship

Change Healthcare is on top of proactive service. They follow up and stay on top of things. We do...

Jun 2023
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(0)
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Manager

Relationship, Product

Without anything really hardcore to compare Change Healthcare to, we would recommend the vendor to...

Jun 2023
||
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Manager

Operations, Product

We would like to see Change Healthcare create compatibility with new browsers. They only support...

Jun 2023
||
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Analyst/Coordinator

Operations, Product

I like the display protocols in Radiology Solutions. For radiologists, we can pretty much configure...

Jun 2023
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(0)
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Analyst/Coordinator

Operations

Change Healthcare’s community site has gained videos, and the vendor is doing regular training now....

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product

One thing I would change about Radiology Solutions is the process of sending things to other...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Relationship

Our previous account representative might have been a little overwhelmed. They were good on the...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

Phone and web support are where Change Healthcare struggles. Whether their service is proactive...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor is honest and has a lot of transparency on what they can and can't do.

Jun 2023
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(0)
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Analyst/Coordinator

Product

The product can be a little conservative on integration, and that can be a struggle sometimes. The...

Jun 2023
||
(0)
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Director

Product

One recommendation I have for the vendor is the ability of the PMO to be a little more fluid in...

Jun 2023
||
(0)
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Director

Product

Radiology Solutions has an integrated viewer, but it is not an integrated system across the board....

Jun 2023
||
(0)
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Director

Relationship

Change Healthcare has been missing the time frame for getting projects completed and the ability for...

Jun 2023
||
(0)
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Director

Product

Radiology Solutions’ biggest strengths are its robust viewer capabilities, its tools, and the...

Jun 2023
||
(0)
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Manager

Relationship, Product

It is kind of bothersome to me that we can't have multiple different users on the same computer with...

May 2023
||
(0)
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Manager

Product

Radiology Solutions can integrate with pretty much any program. Anything we have tried to implement...

May 2023
||
(0)
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Manager

Product, Value

If I were recommending Radiology Solutions, I would say that it is wonderful. The vendor gives us a...

May 2023
||
(0)
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Manager

Relationship

I call the vendor's support often, and they are always wonderful. The vendor is really quick to get...

May 2023
||
(0)
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Manager

Relationship

Change Healthcare's service has completely tanked. One of the biggest problems that we have with...

May 2023
||
(0)
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Manager

Relationship, Product

Change Healthcare's system is very reliable for the most part. Occasionally, we will have hiccups,...

May 2023
||
(0)
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Manager

Relationship

Change Healthcare could improve their support by reverting back to the way they did things years...

May 2023
||
(0)
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Manager

Relationship

We have a hard time coming up with anything good to say about Change Healthcare across the board. We...

May 2023
||
(0)
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Manager

Loyalty

When the vendor moved from McKesson to Change Healthcare, things went down the toilet. There is...

May 2023
||
(0)
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Analyst/Coordinator

Product

I would like to have more control over some of the product’s functionality. I cannot add a send...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Change Healthcare’s support has not been that great. The vendor is in the middle of an acquisition,...

May 2023
||
(0)
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Analyst/Coordinator

Operations

I have had nothing but great responses from Change Healthcare’s implementation team and our account...

May 2023
||
(0)
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Analyst/Coordinator

Product

The product is very intuitive and easy to use, especially in terms of navigation. What we see is...

May 2023
||
(0)
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Manager

Relationship

Change Healthcare usually keeps their promises. If they don’t, they still try. Change Healthcare is...

May 2023
||
(0)
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Manager

Loyalty, Product

Our radiologists like the system. However, the version we are on is no longer supported, so we are...

May 2023
||
(0)
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Manager

Relationship

Change Healthcare has been very good at supporting us, but lately, they have had some issues with...

May 2023
||
(0)
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Analyst/Coordinator

Product

All the search features in Radiology Solutions are not Google-type searches, so if I have a screen...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

I am hopeful that Radiology Solutions will have some sort of upgrade that is useful.

May 2023
||
(0)
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Analyst/Coordinator

Product

Radiology Solutions is not as user friendly as we would like. We don’t like how the solution handles...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Change Healthcare has been stable, and we don't have any issues with Radiology Solutions. I do see...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

We have seen a dip in the support quality, but the decline has been seen over a period of time. We...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The product has worked out really well for us. The product is very functional for end users. And in...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

We are going to get AI in our next upgrade, and that is going to be a really nice feature for our...

May 2023
||
(0)
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Manager

Loyalty

Everything is working fine with Radiology Solutions. We are going through an upgrade soon, so we...

Apr 2023
||
(0)
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Manager

Relationship

Change Healthcare's support is not good. In the days before the vendor was Change Healthcare, the...

Apr 2023
||
(0)
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Manager

Relationship

There isn’t a lot that Change Healthcare could improve, but our account manager could be a little...

Apr 2023
||
(0)
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Manager

Product

Usually, integrations work pretty well with Radiology Solutions. It is pretty easy to get...

Apr 2023
||
(0)
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Manager

Relationship

We have options in terms of opening tickets, but there are times during the day when it seems like...

Apr 2023
||
(0)
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Manager

Relationship, Product

A strength of Radiology Solutions is that it is fairly intuitive, and the support team is usually...

Apr 2023
||
(0)
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Physician

Product

Radiology Solutions is a really functional PACS. It has a lot of keyboard shortcuts, mouse...

Apr 2023
||
(0)
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Physician

Loyalty, Relationship, Operations

When we do implementations, they go very well, but Change Healthcare has been dragging their feet on...

Apr 2023
||
(0)
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Physician

Product

Radiology Solutions is a very good PACS. When the PACS is partnered with the vendor's workflow...

Apr 2023
||
(0)
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Manager

Relationship, Product

Radiology Solutions has been pretty easy to work with, and it is pretty stable.

Apr 2023
||
(0)
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Manager

Relationship

Calling in for support for Radiology Solutions tends to be very tedious when it comes to something...

Apr 2023
||
(0)
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Director

Relationship

Change Healthcare’s support model is broken. There are long wait times. The resources that answer...

Mar 2023
||
(0)
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Director

Relationship

Change Healthcare has a lot of engagement with us at the executive level. They work with us.

Mar 2023
||
(0)
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Director

Loyalty, Value

Depending on what an organization is trying to solve, Radiology Solutions may be the best solution,...

Mar 2023
||
(0)
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Director

Loyalty

We have gone to market with an RFP, and we are looking for something different. Part of the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We don't pay for a lot of training because it is too expensive, but the quality of Change...

Mar 2023
||
(0)
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Director

Product, Value

Change Healthcare does not deliver any technology within their solution. They have done a little...

Mar 2023
||
(0)
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Director

Value, Value

We have so many sites we are constantly upgrading, and that is the biggest problem with Change...

Mar 2023
||
(0)
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Manager

Relationship

When we call Change Healthcare's support people and need them to fix an issue, it may take them...

Mar 2023
||
(0)
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 or  to see details.

Manager

Operations

Change Healthcare's training is easily available once users have an account. We have access to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's support got really bad when they went from McKesson to Change Healthcare, but now,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The application is pretty decent for end users. It is user friendly and intuitive for the most part,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We struggle to get support when we need it. That is our main issue. There is a lack of...

Mar 2023
||
(0)
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Manager

Relationship, Product

We would like to know what types of permissions we can do without having to engage the vendor. There...

Mar 2023
||
(0)
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Manager

Product

Our biggest integration is the EMR image links that we utilize. Those have had a very positive impact....

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

When the vendor transitioned to Change Healthcare, their service declined and became less focused....

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Radiology Solutions is very good. It is a nice, tight, well-functioning product. Also, the product...

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

The initial training for Radiology Solutions was good, but the ongoing training is not really there....

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

Sometimes it is not easy to bend Radiology Solutions to have interoperability. The import and export...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty

After an upcoming Radiology Solutions upgrade, I really expect our satisfaction with the product to...

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

In the case of Radiology Solutions, I would recommend it to someone with the caveat that sometimes...

Mar 2023
||
(0)
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