Radiology Solutions
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Change Healthcare doesn’t keep promises 100% of the time, but they tend to deliver what they say...

May 2022
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Analyst/Coordinator

The support has not been as good recently. Within the last few years, the vendor has changed their...

May 2022
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Analyst/Coordinator

I don’t think Change Healthcare is very proactive when it comes to monitoring or knowing what kind...

May 2022
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Analyst/Coordinator

The application itself works great. Overall, our users are happy with the general functionality and...

May 2022
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Analyst/Coordinator

The vendor lacks when it comes to keeping up with changes. We have been asking for additional...

May 2022
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Manager

I think the system is wonderful, and I love it. The radiologists have some issues with the system,...

May 2022
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Manager

The worst thing that ever happened was Change Healthcare buying the product out. The call center is...

May 2022
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Manager

The vendor continues to innovate the product. We have a salesperson from the vendor organization...

May 2022
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Manager

We have used the product for years, and it has gotten us out of a lot of binds. We are loyal to it.

May 2022
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Analyst/Coordinator

Our organization wanted to consolidate all of its PACS into one system, and unfortunately, we didn't...

Apr 2022
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Manager

The product is stable. It is a legacy product, so a lot of the functionality for the radiologists is...

Apr 2022
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Manager

Since Radiology Solutions is a legacy product, if we ask for an enhancement, it is very unlikely...

Apr 2022
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Manager

Lately, when we have called support, we have had to wait 30 minutes to get someone. Especially in...

Apr 2022
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Manager

I am hoping our future satisfaction will go up because of the upgrades we will get.

Apr 2022
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Analyst/Coordinator

Our failures in the system are self-created. Change Healthcare has helped us troubleshoot our own...

Apr 2022
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Analyst/Coordinator

I only have positive things to say about Change Healthcare. I haven't seen any areas where they...

Apr 2022
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Manager

One thing I would like to see improved is the support. Change Healthcare's support has gone downhill...

Apr 2022
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Manager

Change Healthcare can't do everything, but if they say they are going to do something, they usually...

Apr 2022
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Manager

Change Healthcare overcharges for upgrades. That is the area where the vendor nickel-and-dimes us to...

Apr 2022
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Manager

The front end could be easier to manage with the flex menus and permissions. People must be in the...

Apr 2022
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Manager

New technology takes a long time to get here. One of the biggest challenges is getting Change...

Apr 2022
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Manager

Change Healthcare's web app for support is nice. I can put in my own tickets on the web for...

Apr 2022
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Manager

I would tell prospective clients to create a good rapport with Change Healthcare's support personnel...

Apr 2022
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CIO

In the past, we weren't pleased with Change Healthcare. However, they have really stepped up when it...

Apr 2022
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CIO

The last time we did an implementation with the vendor, they didn't communicate enough. I hope that...

Apr 2022
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CIO

I have seen notifications from the vendor about webinars and some training materials that they just...

Apr 2022
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CIO

There are quite a few things that the product can't seem to integrate with. The vendor knows about...

Apr 2022
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CIO

I am looking forward to the vendor's cloud product. I have seen a demo of it, and it will take a...

Apr 2022
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CIO

The vendor's support people have a much better turnaround time than they used to. It used to take...

Apr 2022
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Manager

Change Healthcare has a good PACS, but they nickel-and-dime us for everything. Every time we have a...

Apr 2022
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Manager

The support from Change Healthcare is really good, and we have been lucky to have consistent people...

Apr 2022
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Manager

Change Healthcare has other products in the imaging space, but when we looked at them, we decided to...

Apr 2022
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Manager

We are getting ready to go through a big upgrade. That will be a pretty big jump. We have had some...

Apr 2022
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Manager

We are at a crossroads with the product. We are facing a very expensive upgrade, but a group that we...

Apr 2022
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Manager

When Change Healthcare took over the support of the radiology product, there was a noticeable...

Apr 2022
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Manager

The layout of the product is extremely user friendly. We can work with and customize things. The...

Apr 2022
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Manager

The viewer for Radiology Solutions works well for us, and we enjoy the web client’s integration with...

Apr 2022
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Manager

Change Healthcare’s maintenance and help desk people continually provide for us when we have any...

Apr 2022
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Director

Change Healthcare is going through some real challenges right now with the whole Optum acquisition....

Mar 2022
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Director

Executive involvement is tough because we were big customers back when Rod O'Reilly picked up the...

Mar 2022
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Director

Change Healthcare has gone through the whole cycle of good and bad support models. The vendor has...

Mar 2022
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Director

As Change Healthcare has become bigger, they have lost flexibility. We have seen the change over...

Mar 2022
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Director

Change Healthcare has been telling us that they are focused on the VNA. I hope they continue the...

Mar 2022
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Analyst/Coordinator

Our organization loves Change Healthcare. We have been with the vendor for years. The providers find...

Mar 2022
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Analyst/Coordinator

The vendor is very polite, and they do keep their promises. But a lot of times in trying to figure...

Mar 2022
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Analyst/Coordinator

One issue we ran into was around the way the vendor built the code. If we exit improperly or create...

Mar 2022
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Analyst/Coordinator

The vendor organization is talking to two different focus groups. The focus is on the techs and...

Mar 2022
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Director

Overall, I am very happy with Change Healthcare's PACS, but I hate that I have to go to an outside...

Feb 2022
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Director

The vendor’s support team is always helpful in fixing problems, but in today’s world, I don't think...

Feb 2022
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Director

This is a very solid, stable system that most of the radiologists like reading out of. It is...

Feb 2022
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VP/Other Executive

The doctors appreciate that Radiology Solutions has third-party features and hanging protocols that...

Feb 2022
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VP/Other Executive

Radiology Solutions has difficulty with its archive logic and uptime. Also, we don't like that the...

Feb 2022
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Manager

Change Healthcare's service has fallen from being the best in class. They were literally the best I...

Jan 2022
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Manager

What set Change Healthcare apart was having support that I could always call and my ability to get...

Jan 2022
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Manager

It is very clear that Change Healthcare outsourced their support to the Philippines. The resources...

Jan 2022
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Manager

Change Healthcare had a high standard for support, and now they are below average and no better than...

Jan 2022
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Manager

Radiology Solutions is nothing special; it is just a PACS. It isn't cheap either. The vendor hasn't...

Jan 2022
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Manager

In the past, the support for Radiology Solutions was better, but lately, the support has been...

Jan 2022
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Manager

Radiology Solutions is very intuitive, and it supports our integration goals.

Jan 2022
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Director

Radiology Solutions is a solid product. It has a good history and is user friendly. We get good from...

Jan 2022
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Manager

We have to go through Change Healthcare’s tier-one support to get to tier-two support and then...

Jan 2022
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Manager

Change Healthcare has a bunch of new things coming out, so they are catching up to where they need...

Jan 2022
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Manager

Whether Change Healthcare is part of our long-term plans is up in the air. They are in our...

Jan 2022
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Manager

The billing is volume based. If we want to add a new interface, that would cost money on both sides...

Jan 2022
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Director

Change Healthcare is proactive, but they need to work on their support model. We have to call their...

Jan 2022
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Director

When we identify an issue, we can work with Change Healthcare to get that issue resolved. They don't...

Jan 2022
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Director

Change Healthcare charges us for every little thing. We are such a big, complex organization, and...

Jan 2022
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Director

We are working with Change Healthcare on our integration goals.

Jan 2022
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Director

Change Healthcare needs to do a better job with their upgrades when they are doing specs for the...

Jan 2022
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Manager

Our parent organization is pushing us onto a new PACS. We are also looking at another vendor's...

Jan 2022
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Manager

McKesson isn't horrible at delivering new technology. They aren't perfect, but they also aren't the...

Jan 2022
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Manager

When Radiology Solutions works, it is fine. The system is very user friendly. However, if we have an...

Jan 2022
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Director

Change Healthcare's PACS doesn't integrate well with additional radiology tools like an AI solution,...

Jan 2022
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Director

The system is slow. It can’t handle large image volumes. The display protocols are inadequate. The...

Jan 2022
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Manager

We have increased our volume, so we have been very busy. As we have grown, we haven't been worried...

Dec 2021
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Manager

The support has been better in the last few months. Change Healthcare has made some changes that...

Dec 2021
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Manager

Our CIO has been really worried about the shift with Change Healthcare and the announcement that...

Dec 2021
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Manager

It is hard to rate the executive involvement because we have very little or no executive...

Dec 2021
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Manager

Dealing with Change Healthcare is sometimes a challenge because we are on different coasts. If we...

Dec 2021
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Manager

Everything we want from Change Healthcare has a cost. Every time I talk to them, they want to go...

Dec 2021
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Manager

The challenge is that I don't know what the vendor's future is. Horizon Medical Imaging gets the job...

Dec 2021
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Manager

One of the issues I deal with is that Radiology Solutions only functions on Internet Explorer....

Dec 2021
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Manager

From a support standpoint, Change Healthcare is okay. Generally, if we have a request, they are able...

Dec 2021
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CIO

The solution handles our volume well. Considering the obstacles, Change Healthcare has done their...

Nov 2021
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CIO

We had a big problem with the unified worklist. Change Healthcare couldn’t get the radiology groups...

Nov 2021
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Director

We have a different inside sales representative now, but the one that we had when we were doing the...

Oct 2021
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Director

Some of Change Healthcare’s implementation fees are ridiculous since everything is being done...

Oct 2021
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Director

I can escalate issues rather quickly and easily. Change Healthcare’s strength is their support. I...

Oct 2021
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Manager

We have worked with Change Healthcare for a long time, so our IT people and our radiologists know...

Oct 2021
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Manager

We are happy with the overall performance of the PACS, but we haven't seen a lot of new technology....

Oct 2021
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Manager

Change Healthcare has been good with remote monitoring, and they are pretty proactive in general.

Oct 2021
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Manager

We don't know whether we will replace Change Healthcare's system. It is a good PACS, and our...

Oct 2021
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Director

Radiology Solutions has most radiologists' favorite user interface. Its interface is polished in...

Oct 2021
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Director

Change Healthcare is going to up several of their prices. The vendor came up with a couple of things...

Oct 2021
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Manager

Our radiology users generally like Radiology Solutions. The critical test results and peer reviews...

Oct 2021
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Manager

Change Healthcare’s overall project management could be improved. Our system is a little unique and...

Oct 2021
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Manager

Change Healthcare looks for ways to charge us for any little discrepant change. Right now, their...

Oct 2021
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Manager

Change Healthcare is now offering a web enterprise solution. It is an archive solution that is...

Oct 2021
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Manager

Change Healthcare's support used to be very good. We would call and get assigned to a zone, and...

Oct 2021
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Manager

Radiology Solutions is expensive, but the payoff is that it is a superior product. It is very user...

Oct 2021
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Manager

Change Healthcare is trying to be bought out by another company called United Health Group. I have...

Oct 2021
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Manager

Change Healthcare’s service is proactive. They do things without us asking for them. We have a...

Oct 2021
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Manager

It has been a while since we upgraded Radiology Solutions, but our last upgrade went very well. The...

Oct 2021
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Manager

The only thing that really gets under my skin is the amount of time I have to remain on hold for...

Oct 2021
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Manager

I like that Radiology Solutions is easy for the staff to use. They don’t have to go through a lot of...

Oct 2021
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Director

I think that it is in the vendor's DNA to charge for every little thing. With most contracts, we...

Oct 2021
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Director

The vendor has a very good training program, and the solution is pretty stable. From a product...

Oct 2021
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Director

I am always looking for new technology and new things. Change Healthcare has partnered with a lot of...

Oct 2021
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Director

The vendor just ceased support for the version that we are on. We merged, and the organization we...

Sep 2021
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Director

We like Change Healthcare. We have nothing but good things to say about their service. We are...

Sep 2021
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Director

The vendor could improve training for on-site PACS administrators. Even video training, webinars,...

Sep 2021
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Analyst/Coordinator

Radiology Solutions has gone through a couple of different owners, but the core solution has pretty...

Sep 2021
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Analyst/Coordinator

The vendor makes promises with future upgrades. Sometimes, there are features that we are actually...

Sep 2021
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Analyst/Coordinator

There needs to be some sort of discussion between imaging vendors so that they can come up with a...

Sep 2021
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Analyst/Coordinator

Change Healthcare innovates, but they have a very slow cycle. We usually take their upgrades because...

Sep 2021
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Analyst/Coordinator

At one point during our project, we needed some guidance on how to configure something. We weren't...

Sep 2021
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Manager

Change Healthcare has a great community forum. They have a collaboration tool that is very...

Sep 2021
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Manager

We are interested in the vendor's cloud offerings for PACS because they offer some great features...

Sep 2021
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Manager

Change Healthcare always seems to set themselves apart from our other vendors. They always stay...

Sep 2021
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Director

I wouldn't say that we had a really bad implementation, but it wasn't as organized as it should have...

Aug 2021
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Director

The training was okay, but it didn't seem like the training was rolled out in the way it needed to...

Aug 2021
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Director

The support is pretty good when we get to the right person. With that being said, we have had...

Aug 2021
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Director

We have a really good project manager who tries to help us out. We have regular meetings, which are...

Aug 2021
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Director

Change Healthcare has new technology, but they charge for it. We are a new customer, and now that we...

Aug 2021
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VP/Other Executive

One of the things that sold us on this use case was that our storage, image environment, archive,...

Jul 2021
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VP/Other Executive

Change Healthcare has gotten better at avoiding nickel-and-diming in the last few years. Part of...

Jul 2021
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VP/Other Executive

We went live recently, and the Change Healthcare system works great most of the time. However, we...

Jul 2021
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VP/Other Executive

Change Healthcare has been incredibly involved. Their offering is cloud-based, but it almost becomes...

Jul 2021
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Analyst/Coordinator

For the product, there is absolutely no nickel-and-diming. The vendor is wonderful. They bend over...

Jul 2021
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Analyst/Coordinator

Radiology Solutions is one of the better products to work with. The vendor's people bend over...

Jul 2021
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Analyst/Coordinator

We obviously have to keep up with upgrades in order to take care of the functionality. If we take...

Jul 2021
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Analyst/Coordinator

My overall satisfaction is extremely high, even though we might have to switch to a new vendor in...

Jul 2021
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Manager

We have had a couple of situations where the vendor has not kept their promise. Those weren't a big...

Jul 2021
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Manager

Change Healthcare's PACS is a good system when it is working, and it is working a high percentage of...

Jul 2021
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Manager

COVID-19 hit Change Healthcare’s support capabilities hard. Their support has gone downhill. There...

Jul 2021
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Manager

Our radiologists would not choose Change Healthcare’s PACS again, based on their desire to go with a...

Jul 2021
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Manager

Change Healthcare's solution is going to a cloud-based architecture that won't require us to buy so...

Jul 2021
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Director

Change Healthcare’s integrations are pretty good. We can integrate it with voice recognition in our...

Jul 2021
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Director

The web support is decent. We can log tickets. Change Healthcare does proactive monitoring too. They...

Jul 2021
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Director

We are not so much nickel-and-dimed, but we do have a lot of issues with Change Healthcare's billing...

Jul 2021
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Director

We have been satisfied with the product. We have had it a long time. It has been a good success...

Jul 2021
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Director

Change Healthcare's phone support is not so good. It used to be excellent, but my experience lately...

Jul 2021
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Manager

We have a very good working relationship with Change Healthcare. Change Healthcare is amazing. In...

Jul 2021
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Manager

Change Healthcare recently changed the way they do support. We used to have a zone, and our zone...

Jul 2021
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Manager

If we are looking at Change Healthcare's new systems or upgrades, they will bring in subject matter...

Jul 2021
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Analyst/Coordinator

I like Change Healthcare’s overall product. For the most part, it is stable and user friendly. I...

Jul 2021
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Manager

I like that Nuance has PowerShare available, and it integrates with our PACS and our current risk...

Jul 2021
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Manager

There are no delays in Change Healthcare's responses. They are very much on top of any issues that...

Jul 2021
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Manager

Radiology Solutions is a decent system. It works well. It is fairly reliable and stable. It is very...

Jul 2021
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Manager

Probably the biggest downfall with Change Healthcare is with us getting resources from management....

Jul 2021
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Manager

Radiology Solutions is reliable. It is like Windows 10 running on a Windows 95 back-end computer. It...

Jul 2021
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Manager

I am not sure whether Change Healthcare is the best PACS vendor that I have experienced. We are...

Jul 2021
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Analyst/Coordinator

Sometimes, we don’t feel like we get our money’s worth from Change Healthcare because of the...

Jun 2021
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Analyst/Coordinator

The tool is both good and bad because it has a lot of customizability. We frequently tell our end...

Jun 2021
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Analyst/Coordinator

For the most part, our physicians are happy with Radiology Solutions. I think we will stick with the...

Jun 2021
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Analyst/Coordinator

All vendors will say a lot of things to make a sale, but what vendors say at the time isn't exactly...

Jun 2021
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VP/Other Executive

The vendor has gone through a lot of transitions. They are just not the same company that we signed...

Jun 2021
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VP/Other Executive

We really miss the user group from back in the day. That group was really strong and well run and...

Jun 2021
||
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VP/Other Executive

We don't know what will happen to Radiology Solutions in our organization. I can't say whether we...

Jun 2021
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VP/Other Executive

Change Healthcare was bought some time when we transitioned to a new executive. We were on the verge...

Jun 2021
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CIO

The transition from McKesson to Change Healthcare was okay. There were definitely opportunities for...

Jun 2021
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CIO

It is important to make sure Change Healthcare understands our business and organizational culture...

Jun 2021
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CIO

In terms of whether I would purchase Radiology Solutions again, I would have to do a deeper...

Jun 2021
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CIO

We are nickel-and-dimed by Change Healthcare, but that seems to be a standard in the industry across...

Jun 2021
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CIO

We were looking for an enterprise viewer from Change Healthcare that would integrate with our EMR...

Jun 2021
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CIO

We will see where Change’s service level goes with their Optum merger and how they are performing...

Jun 2021
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Manager

I love my PACS solution. The uptime is fantastic. The product is strong. My radiologists and...

Jun 2021
||
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Manager

The quality of the implementation services is excellent. In comparison to the services from other...

Jun 2021
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Manager

The ongoing training is good. The vendor has online training. With COVID-19, we haven’t had any...

Jun 2021
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Manager

The product supports our integration goals excellently. I have other PACS solutions, and Change...

Jun 2021
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Manager

The system is a great, steady program. One of the things Change Healthcare does is make sure that...

Jun 2021
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Manager

We are a community hospital system, so we have multiple sites, and the product is wonderful for all...

Jun 2021
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Manager

We don’t have to deal with the executives very often. My account representatives are wonderful.

Jun 2021
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Manager

The vendor has added some new things into the product, so they are driving tangible outcomes. There...

Jun 2021
||
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Manager

The product is strong and steady. The vendor's support is fantastic, and we don’t need support...

Jun 2021
||
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Manager

I think my score will be the same in a year. I hope the vendor doesn’t change, and I hope they keep...

Jun 2021
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Manager

The support we get from Change Healthcare is excellent. They are very engaged and can resolve our...

Jun 2021
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Manager

The uptime of Radiology Solutions is high. We rarely have any downtime. The end-user functionality...

Jun 2021
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Manager

If I were to enhance anything from Change Healthcare, it would be to train the salespeople better. I...

Jun 2021
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Director

I like how user friendly the product is. It is not very complicated. My staff can understand the...

Jun 2021
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Director

Stability is one of the product's strengths. It does what we need it to do, and we are happy with...

Jun 2021
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Manager

We have had the solution for a long time through some acquisitions. When we bought the system, we...

Jun 2021
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Manager

The system was great when we implemented it, and the vendor had a pretty good support structure. For...

Jun 2021
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Manager

I wouldn't say that the solution continues to evolve. I know a lot about the guts of the system, and...

Jun 2021
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Director

The product is part of our long-term plans. We have been very happy with Change Healthcare. We have...

May 2021
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Director

I would absolutely buy the product again. We have looked at multiple other vendors but have never...

May 2021
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Director

There is a layer between the vendor and me. If I have an issue with something, it has to go to the...

May 2021
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Director

Upgrading is a pain because we have downtime, and having eight hours of downtime with our PACS is a...

May 2021
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