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Radiology Solutions
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Director

We have a different inside sales representative now, but the one that we had when we were doing the...

Oct 2021
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Director

Some of Change Healthcare’s implementation fees are ridiculous since everything is being done...

Oct 2021
||
(0)
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Director

I can escalate issues rather quickly and easily. Change Healthcare’s strength is their support. I...

Oct 2021
||
(0)
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Manager

We have worked with Change Healthcare for a long time, so our IT people and our radiologists know...

Oct 2021
||
(0)
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Manager

We are happy with the overall performance of the PACS, but we haven't seen a lot of new technology....

Oct 2021
||
(0)
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Manager

Change Healthcare has been good with remote monitoring, and they are pretty proactive in general.

Oct 2021
||
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Manager

We don't know whether we will replace Change Healthcare's system. It is a good PACS, and our...

Oct 2021
||
(0)
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Director

Radiology Solutions has most radiologists' favorite user interface. Its interface is polished in...

Oct 2021
||
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Director

Change Healthcare is going to up several of their prices. The vendor came up with a couple of things...

Oct 2021
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(0)
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Manager

Our radiology users generally like Radiology Solutions. The critical test results and peer reviews...

Oct 2021
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Manager

Change Healthcare’s overall project management could be improved. Our system is a little unique and...

Oct 2021
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Manager

Change Healthcare looks for ways to charge us for any little discrepant change. Right now, their...

Oct 2021
||
(0)
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Manager

Change Healthcare is now offering a web enterprise solution. It is an archive solution that is...

Oct 2021
||
(0)
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Manager

Change Healthcare's support used to be very good. We would call and get assigned to a zone, and...

Oct 2021
||
(0)
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Manager

Radiology Solutions is expensive, but the payoff is that it is a superior product. It is very user...

Oct 2021
||
(0)
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Manager

Change Healthcare is trying to be bought out by another company called United Health Group. I have...

Oct 2021
||
(0)
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Manager

Change Healthcare’s service is proactive. They do things without us asking for them. We have a...

Oct 2021
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(0)
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Manager

It has been a while since we upgraded Radiology Solutions, but our last upgrade went very well. The...

Oct 2021
||
(0)
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Manager

The only thing that really gets under my skin is the amount of time I have to remain on hold for...

Oct 2021
||
(0)
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Manager

I like that Radiology Solutions is easy for the staff to use. They don’t have to go through a lot of...

Oct 2021
||
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Director

I think that it is in the vendor's DNA to charge for every little thing. With most contracts, we...

Oct 2021
||
(0)
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Director

The vendor has a very good training program, and the solution is pretty stable. From a product...

Oct 2021
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(0)
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Director

I am always looking for new technology and new things. Change Healthcare has partnered with a lot of...

Oct 2021
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(0)
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Director

The vendor just ceased support for the version that we are on. We merged, and the organization we...

Sep 2021
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(0)
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Director

We like Change Healthcare. We have nothing but good things to say about their service. We are...

Sep 2021
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(0)
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Director

The vendor could improve training for on-site PACS administrators. Even video training, webinars,...

Sep 2021
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Analyst/Coordinator

Radiology Solutions has gone through a couple of different owners, but the core solution has pretty...

Sep 2021
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Analyst/Coordinator

The vendor makes promises with future upgrades. Sometimes, there are features that we are actually...

Sep 2021
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(0)
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Analyst/Coordinator

There needs to be some sort of discussion between imaging vendors so that they can come up with a...

Sep 2021
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(0)
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Analyst/Coordinator

Change Healthcare innovates, but they have a very slow cycle. We usually take their upgrades because...

Sep 2021
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(0)
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Analyst/Coordinator

At one point during our project, we needed some guidance on how to configure something. We weren't...

Sep 2021
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(0)
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Manager

Change Healthcare has a great community forum. They have a collaboration tool that is very...

Sep 2021
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(0)
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Manager

We are interested in the vendor's cloud offerings for PACS because they offer some great features...

Sep 2021
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(0)
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Manager

Change Healthcare always seems to set themselves apart from our other vendors. They always stay...

Sep 2021
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(0)
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Director

I wouldn't say that we had a really bad implementation, but it wasn't as organized as it should have...

Aug 2021
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(0)
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Director

The training was okay, but it didn't seem like the training was rolled out in the way it needed to...

Aug 2021
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(0)
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Director

The support is pretty good when we get to the right person. With that being said, we have had...

Aug 2021
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(0)
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Director

We have a really good project manager who tries to help us out. We have regular meetings, which are...

Aug 2021
||
(0)
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Director

Change Healthcare has new technology, but they charge for it. We are a new customer, and now that we...

Aug 2021
||
(0)
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VP/Other Executive

One of the things that sold us on this use case was that our storage, image environment, archive,...

Jul 2021
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(0)
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VP/Other Executive

Change Healthcare has gotten better at avoiding nickel-and-diming in the last few years. Part of...

Jul 2021
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(0)
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VP/Other Executive

We went live recently, and the Change Healthcare system works great most of the time. However, we...

Jul 2021
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(0)
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VP/Other Executive

Change Healthcare has been incredibly involved. Their offering is cloud-based, but it almost becomes...

Jul 2021
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(0)
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Analyst/Coordinator

For the product, there is absolutely no nickel-and-diming. The vendor is wonderful. They bend over...

Jul 2021
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(0)
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Analyst/Coordinator

Radiology Solutions is one of the better products to work with. The vendor's people bend over...

Jul 2021
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(0)
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Analyst/Coordinator

We obviously have to keep up with upgrades in order to take care of the functionality. If we take...

Jul 2021
||
(0)
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Analyst/Coordinator

My overall satisfaction is extremely high, even though we might have to switch to a new vendor in...

Jul 2021
||
(0)
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Manager

We have had a couple of situations where the vendor has not kept their promise. Those weren't a big...

Jul 2021
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(0)
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Manager

Change Healthcare's PACS is a good system when it is working, and it is working a high percentage of...

Jul 2021
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(0)
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Manager

COVID-19 hit Change Healthcare’s support capabilities hard. Their support has gone downhill. There...

Jul 2021
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(0)
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Manager

Our radiologists would not choose Change Healthcare’s PACS again, based on their desire to go with a...

Jul 2021
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(0)
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Manager

Change Healthcare's solution is going to a cloud-based architecture that won't require us to buy so...

Jul 2021
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(0)
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Director

Change Healthcare’s integrations are pretty good. We can integrate it with voice recognition in our...

Jul 2021
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(0)
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Director

The web support is decent. We can log tickets. Change Healthcare does proactive monitoring too. They...

Jul 2021
||
(0)
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Director

We are not so much nickel-and-dimed, but we do have a lot of issues with Change Healthcare's billing...

Jul 2021
||
(0)
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Director

We have been satisfied with the product. We have had it a long time. It has been a good success...

Jul 2021
||
(0)
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Director

Change Healthcare's phone support is not so good. It used to be excellent, but my experience lately...

Jul 2021
||
(0)
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Manager

We have a very good working relationship with Change Healthcare. Change Healthcare is amazing. In...

Jul 2021
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(0)
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Manager

Change Healthcare recently changed the way they do support. We used to have a zone, and our zone...

Jul 2021
||
(0)
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Manager

If we are looking at Change Healthcare's new systems or upgrades, they will bring in subject matter...

Jul 2021
||
(0)
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Analyst/Coordinator

I like Change Healthcare’s overall product. For the most part, it is stable and user friendly. I...

Jul 2021
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(0)
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Manager

I like that Nuance has PowerShare available, and it integrates with our PACS and our current risk...

Jul 2021
||
(0)
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Manager

There are no delays in Change Healthcare's responses. They are very much on top of any issues that...

Jul 2021
||
(0)
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Manager

Radiology Solutions is a decent system. It works well. It is fairly reliable and stable. It is very...

Jul 2021
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(0)
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Manager

Probably the biggest downfall with Change Healthcare is with us getting resources from management....

Jul 2021
||
(0)
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Manager

Radiology Solutions is reliable. It is like Windows 10 running on a Windows 95 back-end computer. It...

Jul 2021
||
(0)
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Manager

I am not sure whether Change Healthcare is the best PACS vendor that I have experienced. We are...

Jul 2021
||
(0)
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Analyst/Coordinator

Sometimes, we don’t feel like we get our money’s worth from Change Healthcare because of the...

Jun 2021
||
(0)
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Analyst/Coordinator

The tool is both good and bad because it has a lot of customizability. We frequently tell our end...

Jun 2021
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(0)
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Analyst/Coordinator

For the most part, our physicians are happy with Radiology Solutions. I think we will stick with the...

Jun 2021
||
(0)
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Analyst/Coordinator

All vendors will say a lot of things to make a sale, but what vendors say at the time isn't exactly...

Jun 2021
||
(0)
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VP/Other Executive

The vendor has gone through a lot of transitions. They are just not the same company that we signed...

Jun 2021
||
(0)
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VP/Other Executive

We really miss the user group from back in the day. That group was really strong and well run and...

Jun 2021
||
(0)
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VP/Other Executive

We don't know what will happen to Radiology Solutions in our organization. I can't say whether we...

Jun 2021
||
(0)
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VP/Other Executive

Change Healthcare was bought some time when we transitioned to a new executive. We were on the verge...

Jun 2021
||
(0)
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CIO

The transition from McKesson to Change Healthcare was okay. There were definitely opportunities for...

Jun 2021
||
(0)
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CIO

It is important to make sure Change Healthcare understands our business and organizational culture...

Jun 2021
||
(0)
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CIO

In terms of whether I would purchase Radiology Solutions again, I would have to do a deeper...

Jun 2021
||
(0)
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CIO

We are nickel-and-dimed by Change Healthcare, but that seems to be a standard in the industry across...

Jun 2021
||
(0)
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CIO

We were looking for an enterprise viewer from Change Healthcare that would integrate with our EMR...

Jun 2021
||
(0)
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CIO

We will see where Change’s service level goes with their Optum merger and how they are performing...

Jun 2021
||
(0)
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Manager

I love my PACS solution. The uptime is fantastic. The product is strong. My radiologists and...

Jun 2021
||
(0)
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Manager

The quality of the implementation services is excellent. In comparison to the services from other...

Jun 2021
||
(0)
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Manager

The ongoing training is good. The vendor has online training. With COVID-19, we haven’t had any...

Jun 2021
||
(0)
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Manager

The product supports our integration goals excellently. I have other PACS solutions, and Change...

Jun 2021
||
(0)
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Manager

The system is a great, steady program. One of the things Change Healthcare does is make sure that...

Jun 2021
||
(0)
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Manager

We are a community hospital system, so we have multiple sites, and the product is wonderful for all...

Jun 2021
||
(0)
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Manager

We don’t have to deal with the executives very often. My account representatives are wonderful.

Jun 2021
||
(0)
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Manager

The vendor has added some new things into the product, so they are driving tangible outcomes. There...

Jun 2021
||
(0)
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Manager

The product is strong and steady. The vendor's support is fantastic, and we don’t need support...

Jun 2021
||
(0)
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Manager

I think my score will be the same in a year. I hope the vendor doesn’t change, and I hope they keep...

Jun 2021
||
(0)
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Manager

The support we get from Change Healthcare is excellent. They are very engaged and can resolve our...

Jun 2021
||
(0)
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Manager

The uptime of Radiology Solutions is high. We rarely have any downtime. The end-user functionality...

Jun 2021
||
(0)
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Manager

If I were to enhance anything from Change Healthcare, it would be to train the salespeople better. I...

Jun 2021
||
(0)
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Director

I like how user friendly the product is. It is not very complicated. My staff can understand the...

Jun 2021
||
(0)
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Director

Stability is one of the product's strengths. It does what we need it to do, and we are happy with...

Jun 2021
||
(0)
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Manager

We have had the solution for a long time through some acquisitions. When we bought the system, we...

Jun 2021
||
(0)
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Manager

The system was great when we implemented it, and the vendor had a pretty good support structure. For...

Jun 2021
||
(0)
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Manager

I wouldn't say that the solution continues to evolve. I know a lot about the guts of the system, and...

Jun 2021
||
(0)
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Director

The product is part of our long-term plans. We have been very happy with Change Healthcare. We have...

May 2021
||
(0)
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Director

I would absolutely buy the product again. We have looked at multiple other vendors but have never...

May 2021
||
(0)
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Director

There is a layer between the vendor and me. If I have an issue with something, it has to go to the...

May 2021
||
(0)
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Director

Upgrading is a pain because we have downtime, and having eight hours of downtime with our PACS is a...

May 2021
||
(0)
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Analyst/Coordinator

In the past, the vendor charged us for every little thing, but that has changed in the last couple...

May 2021
||
(0)
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Analyst/Coordinator

I would like to have a set of standard reports. I would like to build reports based on the...

May 2021
||
(0)
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Analyst/Coordinator

With the vendor's support, we usually have to wait at least 15 minutes to get somebody on the phone....

May 2021
||
(0)
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Analyst/Coordinator

For Radiology Solutions, we need third-party licensing and SQL licensing for our servers from the...

May 2021
||
(0)
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Manager

It has been years since we had an upgrade, but we are going to a different vendor now. I don’t make...

May 2021
||
(0)
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Manager

Radiology Solutions was a pretty good product. The radiologists really liked it. Since we haven’t...

May 2021
||
(0)
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Manager

We did have a maintenance contract, so everything was pretty much included in that maintenance contract....

May 2021
||
(0)
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Manager

I know Change Healthcare has a new viewer, but they were a little late in getting that HTML viewer...

May 2021
||
(0)
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Manager

Change Healthcare’s support is really good. Normally, we would call the support, and it used to be...

May 2021
||
(0)
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Manager

We would like Change Healthcare to offer more training that is not paid.

May 2021
||
(0)
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 or  to see details.

Manager

We recently went through a project where we changed our HISP system. That application doesn't...

May 2021
||
(0)
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Manager

Our users love the system. It is user friendly, and if they ask us to make any kind of workflow...

May 2021
||
(0)
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Manager

Change Healthcare sends notices and gives us recommendations, and they usually assign resources to...

May 2021
||
(0)
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Manager

The system is very good. It is simple and not complicated. I train a lot of radiologists, and the...

May 2021
||
(0)
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Manager

The support is excellent. It has only recently been a little difficult to get support, but usually,...

May 2021
||
(0)
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Manager

We are still dealing with some issues from our last upgrade that mostly have to do with the...

May 2021
||
(0)
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Manager

There are small things that we don’t like about the product. The issues are not really big things;...

May 2021
||
(0)
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Manager

I really love Radiology Solutions. It is a stable and good system that has excellent functionality...

May 2021
||
(0)
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Manager

Radiology Solutions has excellent functionality. Unlike many other PACS systems, this system has...

May 2021
||
(0)
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Manager

If I could improve something in Radiology Solutions, I would improve its speed. The entire system is...

May 2021
||
(0)
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Manager

Radiology Solutions' reporting costs too much. If I want a report on metrics, then I have to pay for...

May 2021
||
(0)
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 or  to see details.

Manager

I wish that we had a web-based version of Radiology Solutions for our techs. Right now, the...

May 2021
||
(0)
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Manager

The product is unfortunately not part of our long-term plans. I love this product. It is one of my...

May 2021
||
(0)
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 or  to see details.

Manager

Change Healthcare is expensive, and they tend to charge for every little thing. We are not...

May 2021
||
(0)
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Manager

It has been a long time since we have had training on anything with the system. We did some training...

May 2021
||
(0)
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Manager

The day-to-day maintenance of the system is super low. The system doesn’t require a lot of admin...

May 2021
||
(0)
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Manager

The vendor is a little slow to come to market, but when they do, their products are always good.

May 2021
||
(0)
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Manager

The vendor is going through a transition that has had a negative impact on their support. They got...

May 2021
||
(0)
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Manager

The vendor's service is pretty proactive, and the vendor normally catches things before us. They...

May 2021
||
(0)
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Manager

The product is not cheap. I think that may be part of why we don’t get to keep it. The value is...

May 2021
||
(0)
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Manager

Change Healthcare does not empower their clients with specific things. Our team is very technical,...

May 2021
||
(0)
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Manager

The vendor definitely has room for improvement around integration. There are a lot of steps to their...

May 2021
||
(0)
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Manager

I would give the vendor's support a fairly low rating. They know about our issues because I have...

May 2021
||
(0)
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Manager

Change Healthcare's analytics software just came out. They are a little late to the game with that....

May 2021
||
(0)
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Manager

Change Healthcare charges us for a lot of things. I understand why they have to charge us, but we do...

May 2021
||
(0)
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Manager

Radiology Solutions definitely needs a lot of improvements, but it is a top-notch product. That is...

May 2021
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Manager

Usually, the cost is based on volume, and Change Healthcare negotiates well. They are constantly...

Apr 2021
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Manager

The one thing that has probably changed over the years is the ability to get someone on the phone...

Apr 2021
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Analyst/Coordinator

Change Healthcare is much more responsive with Radiology Solutions. They provide us with quotes and...

Apr 2021
||
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Analyst/Coordinator

I would tell my peers that they would be satisfied with this product, service, and company. I won't...

Apr 2021
||
(0)
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Analyst/Coordinator

We recently did an upgrade that went pretty well, but the initial version of the system had...

Apr 2021
||
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Analyst/Coordinator

Change Healthcare has been a good vendor. They are pretty responsive, and their support has been...

Apr 2021
||
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Analyst/Coordinator

It took Change Healthcare a few tickets to address one of our issues, but now they are doing what...

Apr 2021
||
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Director

Change Healthcare offers training if we pay for it.

Apr 2021
||
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Director

Change Healthcare is very reliable. There are no issues. If there is something that comes up, we...

Apr 2021
||
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Director

Change Healthcare could meet all of our needs. There is a lot of management software that Change...

Apr 2021
||
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Director

I couldn't even tell you who my Change Healthcare salesperson is. I haven't talked to my salesperson...

Apr 2021
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Manager

If a customer were to buy Radiology Solutions new today, then they would get a very different...

Apr 2021
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Manager

Change Healthcare is coming up with a lot of new things, but those things are all purchasable...

Apr 2021
||
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Manager

Six or seven years ago, the quality of Change Healthcare's support was really high. Now they have...

Apr 2021
||
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VP/Other Executive

We have struggled to get Radiology Solutions to work recently. In terms of whether the vendor keeps...

Apr 2021
||
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Manager

The vendor does not keep all their promises. We have issues with how Radiology Solutions integrates...

Apr 2021
||
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Manager

The vendor's support used to be phenomenal, but now it is very overrated. The vendor is good and is...

Apr 2021
||
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Manager

The vendor really does try to keep their promises, but some promises are more effective than others....

Apr 2021
||
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Manager

We don’t get much training from the vendor for upgrades. We got good training when it was regimented...

Apr 2021
||
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Manager

We have had enhancement requests for the system for years. It takes a few years just for the vendor...

Apr 2021
||
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Manager

The system is almost like a blank box. It is not easy to administer. There is limited remote...

Apr 2021
||
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Physician

Change Healthcare didn't always nickel-and-dime us, but in the past two years, nickel-and-diming has...

Apr 2021
||
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Manager

I don’t want to beat the vendor up too much. For the most part, the system works fine and meets most...

Apr 2021
||
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Manager

I would not buy this system again. We excluded a better vendor because they could not virtualize...

Apr 2021
||
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Physician

Radiology Solutions' usability makes it one of the better systems out there. The system's user...

Apr 2021
||
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Physician

Change Healthcare should be doing more proactive monitoring and alerting. I can't remember the...

Apr 2021
||
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Analyst/Coordinator

I am a huge fan of Change Healthcare, and I have recommended them to many colleagues at other...

Apr 2021
||
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Analyst/Coordinator

We can’t go out to the Change Healthcare website and see basic use functions, FAQ pages, or anything...

Apr 2021
||
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Analyst/Coordinator

Radiology Solutions integrates without any problem at all. We are working on a handful of EHRs, and...

Apr 2021
||
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Analyst/Coordinator

The basic functions are pretty self-explanatory. If we were to open up our PACS and look at an...

Apr 2021
||
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Analyst/Coordinator

There are some things I wish Radiology Solutions could do better. I would like it if it were a...

Apr 2021
||
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Analyst/Coordinator

Change Healthcare's response is usually the same day for things that aren't urgent. Their techs are...

Apr 2021
||
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Analyst/Coordinator

At this time, with some cloud-based solutions, I don’t see us recommending Radiology Solutions to...

Apr 2021
||
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Analyst/Coordinator

Our radiology system from Change Healthcare has cloud-based storage. We have our PACS there too. I...

Apr 2021
||
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Manager

Change Healthcare's support is something that I have always been impressed with. Since McKesson...

Mar 2021
||
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Manager

Change Healthcare's solution is a great system. I can't think of anything bad happening in the past...

Mar 2021
||
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Manager

The vendor's support people are top notch. They are very knowledgeable in working through log file...

Feb 2021
||
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Manager

One of our administrators has never been trained on the solution, and that person has still...

Feb 2021
||
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Manager

The support is just on the weak side here as of late. I am still waiting to see whether the vendor’s...

Feb 2021
||
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Manager

The vendor offers all cloud-based software in their newest version. Everything runs on the cloud...

Feb 2021
||
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Manager

When the pandemic hit, the vendor stayed pretty strong. And then their service went way down. We...

Feb 2021
||
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Manager

The solution is very user friendly. It is very intuitive to use. We are not stuck in just one way of...

Feb 2021
||
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Analyst/Coordinator

Change Healthcare is very good at making money. My biggest challenge with Change Healthcare is...

Feb 2021
||
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Analyst/Coordinator

I am not sure whether I would buy the system again. I would consider it, but I would do a product...

Feb 2021
||
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Analyst/Coordinator

Change Healthcare has always been responsive to us. They made some changes and changed over to...

Feb 2021
||
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Analyst/Coordinator

The vendor has a community established for end users to share things, and it is predominantly used...

Feb 2021
||
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Analyst/Coordinator

The solution is expensive, but it is providing what we need to not only our radiologists but also...

Feb 2021
||
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Analyst/Coordinator

Radiologists have expectations. If they are reading from other sites, they want everything in one...

Feb 2021
||
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Director

I would tell others that are interested in the system that it is very stable and reliable and that...

Feb 2021
||
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Director

Change Healthcare is slow to add new innovations. In terms of support, Change Healthcare takes too...

Feb 2021
||
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Director

The role Change Healthcare has played in driving adoption has gotten better probably in the last...

Feb 2021
||
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Director

I will take away some points for integration. Change Healthcare's product doesn't play well with...

Feb 2021
||
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Manager

Change Healthcare is outsourcing now, and they have had a reduction in their workforce. Until last...

Jan 2021
||
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VP/Other Executive

Change Healthcare's support is lacking because of their growth strategy. The vendor is well aware of...

Jan 2021
||
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VP/Other Executive

Change Healthcare's pricing structure leaves something to be desired. We feel like they are...

Jan 2021
||
(0)
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Manager

When Change Healthcare trains, they do a good job. The program is easy to use. We can find our way...

Jan 2021
||
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Manager

The quality of Change Healthcare’s support has decreased terribly in the last year. When we called...

Jan 2021
||
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VP/Other Executive

Change Healthcare will not establish an executive relationship with their clients' key leaders on an...

Jan 2021
||
(0)
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VP/Other Executive

Change Healthcare's algorithms for maximizing performance leave a lot to be desired. That is just...

Jan 2021
||
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Director

Change Healthcare charges us for everything with the caveat that they offer a reputable service that...

Jan 2021
||
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Director

We have been with Change Healthcare for a very long time. They are able to address scale, and their...

Jan 2021
||
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Manager

The one thing that I was not satisfied with was that we purchased a couple of workstations from the...

Jan 2021
||
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Manager

One thing that can be both a curse and a blessing with Change Healthcare is that they have a group...

Jan 2021
||
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Manager

There was one product that we bought from Change Healthcare that really didn’t seem like it was up...

Jan 2021
||
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Manager

The PACS is up. The PACS is doing its thing. We just can’t get it out of there. Our IT department...

Jan 2021
||
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Manager

If I were to recommend this product, I would need to look at the whole picture. I would give Change...

Jan 2021
||
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Manager

Change Healthcare is doing the best that they can, considering that we haven’t really upgraded to...

Jan 2021
||
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Manager

The hanging protocols on this solution can be a little challenging. We are in the process of trying...

Jan 2021
||
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Manager

I can say a lot of things about Change Healthcare, but they aren’t cheap. We have gotten most of our...

Jan 2021
||
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Manager

I have a little bit of a heartburn with the service because it has deteriorated a bit as Change...

Jan 2021
||
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Manager

Change Healthcare is expensive, but they have some good people. Implementations usually go pretty...

Jan 2021
||
(0)
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Manager

With Change Healthcare, the billing process is a nightmare. Their invoicing structure is the pits....

Jan 2021
||
(0)
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Manager

We have paid a premium for Radiology Solutions. It is expensive for what we are getting, but we get...

Jan 2021
||
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Manager

Change Healthcare has a very deep bench, and they seem to be able to resolve issues fairly well....

Jan 2021
||
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Manager

McKesson is not keeping up with some of the new things, such as getting away from Internet Explorer...

Jan 2021
||
(0)
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Director

Regarding things we have accomplished and things that we would try to do with Change Healthcare, I...

Dec 2020
||
(0)
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Director

Whether Change Healthcare nickel-and-dimes is a tough question because we have been doing...

Dec 2020
||
(0)
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Director

The vendor has changed their implementation process because the last two rollouts have been pretty...

Dec 2020
||
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Director

Change Healthcare probably could do a better job at providing training for what is coming out as...

Dec 2020
||
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Director

Our needs are probably greater than most facilities, so I wouldn’t say the solution meets all of our...

Dec 2020
||
(0)
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Director

I don’t have any proactive service. The vendor claims that they have proactive service, but I have...

Dec 2020
||
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Director

COVID-19 assistance is not something that the vendor would be able to do for us during this time. We...

Dec 2020
||
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Manager

Change Healthcare has a way of charging for every little thing, but we try to minimize that....

Dec 2020
||
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Manager

The product is very good. For a very short time, we switched to a different PACS, which I wouldn’t...

Dec 2020
||
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Manager

The training was awhile ago, but it was done very well for the admin and superusers. It was very...

Dec 2020
||
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Manager

Change Healthcare has been pretty helpful during COVID-19. We have had to pivot on a couple of...

Dec 2020
||
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Manager

Most of our users can jump on and use the product, so I would say the ease of use is good. The...

Dec 2020
||
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Manager

In terms of support, Change Healthcare is being asked to do more with less. It is sometimes hard for...

Dec 2020
||
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Manager

The vendor went from being McKesson to being Change Healthcare, and there was a bit of a transition....

Dec 2020
||
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Manager

Through the transition to Change Healthcare, the vendor has had turnover with a lot of the older...

Dec 2020
||
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Manager

The vendor keeps us pretty up to date. The product performs very well; it is solid. There is not a...

Dec 2020
||
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Manager

The vendor's tech support has always been superior to other vendors'. I like the fact that we can...

Dec 2020
||
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Manager

We work with radiologists that have a different PACS. Those radiologists have Centricity PACS. I...

Dec 2020
||
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Director

The system does require a lot of training. I like having the ability to obtain data from different...

Dec 2020
||
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Director

The system is cumbersome. The UI isn't intuitive at all. A lot is shown on the first screen of the...

Dec 2020
||
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Analyst/Coordinator

The system is great at meeting our interoperability needs. The vendor supported us well during the...

Dec 2020
||
(0)
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Analyst/Coordinator

There are a lot of clicks in the system in order to get to certain things, but I anticipate things...

Dec 2020
||
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Director

The solution is a rock-solid product. The workflow for the radiologists is excellent. The workflow...

Nov 2020
||
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Director

Change Healthcare doesn't keep all of their promises, but they aren't bad. Saying that the vendor...

Nov 2020
||
(0)
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Director

I would say that Change Healthcare generally avoids charging for every little thing. The PACS is...

Nov 2020
||
(0)
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Director

I would rate the ongoing training pretty low. I don't receive any training, updates, or tips from...

Nov 2020
||
(0)
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Director

We really like the product. The outcomes are pretty good, but sometimes it takes longer than...

Nov 2020
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