Radiology Solutions Comments

 
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PACS 2020: Ability to Scale Drives Decisions, with an Eye on Enterprise Imaging
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User Commentary

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CIO

Other Observations & Comments

I don't think my opinion of Change Healthcare is going to change that much in the future. They may...

Sep 2020
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CIO

Other Observations & Comments

The hospital has signed a support contract with Change Healthcare, but they are actively evaluating...

Sep 2020
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CIO

Sales and Contracting

Change Healthcare has tried to charge for every little thing, but I think the hospital holds them to...

Sep 2020
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CIO

Functionality and Upgrades

So far, I wouldn’t rate Change Healthcare very high for delivering new technology. We will see what...

Sep 2020
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CIO

Functionality and Upgrades

Right now, I wouldn't recommend Change Healthcare, but I have had very bad experiences with them. I...

Sep 2020
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Director

Service and Support

I don't believe we have had any interaction with Change Healthcare since COVID-19 started. They...

Sep 2020
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Director

Service and Support

Radiology Solutions is a good product. On the services side, we have excellent service. The product...

Sep 2020
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Director

Sales and Contracting

Change Healthcare has a horrible sales side. With McKesson, the sales side was slightly bad. But...

Sep 2020
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Director

Future Outlook

The system is absolutely not part of our long-term plans. We are working on a project in another...

Sep 2020
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Director

Implementation and Training

There really wasn't much to the training that we had for the upgrades, but things went okay. If I...

Sep 2020
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Director

ROI / Cost (care and feeding)

The system is really pricey. We pay a lot. Change Healthcare is always overpriced. The platform is...

Sep 2020
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Director

Functionality and Upgrades

We are moving to Change Healthcare for the long term and will be replacing a couple of PACS...

Aug 2020
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Director

ROI / Cost (care and feeding)

Change Healthcare used to be pretty expensive, and although we have complained about the cost, the...

Aug 2020
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Director

Interfacing and Integration

Change Healthcare seems to do a great job of adding pieces as the market needs them. Change...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Change Healthcare is really up and down. The system is tremendously expensive to run, maintain,...

Aug 2020
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Director

Functionality and Upgrades

The product works as we predicted for the most part. A few years ago, I would have given Change...

Jul 2020
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Director

Other Observations & Comments

I would have given a higher score for Change Healthcare’s support services a couple of years ago....

Jul 2020
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Manager

Other Observations & Comments

Change Healthcare doesn’t do a whole lot that is proactive, but they send us an email with things to...

Jun 2020
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Manager

Functionality and Upgrades

There are sometimes smaller things with the system that don’t quite work as opposed to major things...

Jun 2020
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Manager

Technology

The software is very established. It has a lot of basic functionality and some advanced...

Jun 2020
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Manager

Technology

When we purchased the solution, the vendor said they had some things, but they didn’t. There were...

Jun 2020
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Manager

Functionality and Upgrades

We pump quite a high volume through the system, and it has been able to scale and keep up with us....

Jun 2020
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Manager

Future Outlook

Change Healthcare has had a few ups and downs with support, but overall, they seem to be stabilizing...

Jun 2020
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Manager

Interfacing and Integration

I give the vendor a high rating for supporting our integration goals. I can add and subtract devices...

Jun 2020
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Manager

Relationship

I haven't heard from my salesperson in a little while, and that is probably because we haven’t done...

Jun 2020
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Manager

Other Observations & Comments

The vendor seems to really want to work with us as best they can. They would love to see us go in...

Jun 2020
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Manager

Functionality and Upgrades

We are more or less a small hospital, so when we send somebody to another hospital in our area, we...

Jun 2020
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Manager

Service and Support

The vendor has been very supportive during the COVID-19 crisis. I got some really nice emails from...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has some new technology where we are able to do more mobile viewing on iPads, phones, and...

Jun 2020
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Manager

Other Observations & Comments

Whether the solution is part of our long-term plans is up in the air. Our hospital is looking at...

Jun 2020
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Manager

ROI / Cost (care and feeding)

McKesson nickel-and-dimes a bit. I asked the vendor what something would cost, and they came back...

Jun 2020
 Helpful

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Manager

Service and Support

I have not had any resistance when I call and ask for things to get done, the vendor seems to get...

Jun 2020
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Manager

Other Observations & Comments

We have had the system for so long, and we haven’t changed platforms. There is no training involved...

Jun 2020
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COO

Functionality and Upgrades

Change Healthcare has a good PACS, but it is expensive. Change Healthcare is a pretty big company,...

May 2020
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COO

Other Observations & Comments

Change Healthcare has talked about mobile functionality for a while, but there is still more to work...

May 2020
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COO

Future Outlook

We are a large group that reads for multiple organizations, so it has been interesting seeing the...

May 2020
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COO

Functionality and Upgrades

We have not had issues lately, but in the past, we have found bugs when things were not well tested....

May 2020
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Manager

Relationship

With COVID-19, we don't have the normal volume of money coming in. Most of the vendors we work with...

May 2020
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Manager

Other Observations & Comments

The system is part of our long-term plans. But we share it with our hospital, and we know that they...

May 2020
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Manager

Functionality and Upgrades

If we can get Change Healthcare to promise something, they keep the promise. The updates we have...

May 2020
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Manager

Interfacing and Integration

We have had a few bumps with integration lately. We would probably have some serious chats with...

May 2020
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Manager

Functionality and Upgrades

The system is really user friendly, so training is not a terribly involved process. A lot of the...

May 2020
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Manager

Service and Support

Change Healthcare seems likely to have developed some protocols in their service departments. Things...

May 2020
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Manager

Relationship

Change Healthcare has gone through a lot of upheavals. They have changed our representative. We had...

May 2020
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Manager

ROI / Cost (care and feeding)

Change Healthcare nickel-and-dimes. We wanted an archive server and something to store data on that...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The system comes out of the box and allows radiologists to read studies remotely. That functionality...

May 2020
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Analyst/Coordinator

Service and Support

Change Healthcare has been on top of the COVID-19 crisis. We use a dictation system with our...

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Change Healthcare's systems are manufactured in China. I already have a PACS from China. I wouldn't...

May 2020
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Analyst/Coordinator

Other Observations & Comments

If a vendor gave everything away for free, I would switch to them. Change Healthcare tells us about...

May 2020
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Physician

Functionality and Upgrades

Change Healthcare isn’t incredibly bad at charging for everything, but they do charge for a fair...

May 2020
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Physician

Functionality and Upgrades

One of Change Healthcare’s weakest points is that some of their new products were designed in a...

May 2020
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Physician

Other Observations & Comments

The support is relatively good, but Change Healthcare sometimes is a little slow to respond,...

May 2020
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Physician

Service and Support

When there are issues, we are the ones that have to identify them and bring them to Change...

May 2020
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Physician

Relationship

Change Healthcare’s executive involvement has fallen out because Change Healthcare has had a lot of...

May 2020
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Physician

Sales and Contracting

There have been several modules or components that we have been sold, but the actual functionality...

May 2020
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Physician

Functionality and Upgrades

The big thing that would alter our satisfaction would be if Change Healthcare continued to hold a...

May 2020
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Manager

Other Observations & Comments

I don’t have any expectations for the vendor to reach out to help us during the COVID-19 crisis, but...

May 2020
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Manager

Future Outlook

If the decision were up to me, I would not purchase the system again because we have another...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

McKesson had a big problem with charging for every little thing. Luckily, we were long-time...

May 2020
 Helpful

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Manager

Service and Support

The system has been really robust, and we have used it for a very long time. We have liked the...

May 2020
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Manager

Technology

We have asked for some specific things that we have not been able to get, such as remote options for...

May 2020
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Manager

Relationship

When the transition to Change Healthcare occurred, we started seeing less support from our direct...

May 2020
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Director

Future Outlook

We have invested a lot into the product; it is part of our long-term plans. The vendor is always...

Mar 2020
 Helpful

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Director

Other Observations & Comments

When we do upgrades, the investment in the system is truly internal. Change Healthcare guides us on...

Mar 2020
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Manager

Functionality and Upgrades

I would score the solution high for ease of use. We are able to build and deploy workstations, and...

Mar 2020
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Manager

Functionality and Upgrades

The vendor has made strides with the upgrades on the radiology PACS side.

Mar 2020
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Manager

Relationship

I would absolutely recommend the solution. The vendor's support for the solution is way more...

Mar 2020
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Manager

Technology

We had deployed the vendor's old viewer, and it was terrible. We still have it just in case we have...

Mar 2020
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Manager

Service and Support

The viewer is an issue. Other than that, it seems like the solution works pretty well. We have good...

Mar 2020
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Manager

Other Observations & Comments

The vendor could improve the viewer. The next upgrade is projected to be faster. The project manager...

Mar 2020
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Director

ROI / Cost (care and feeding)

We haven’t had any trouble with Change Healthcare keeping their promises. The only complaint I have...

Mar 2020
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Director

Interfacing and Integration

The system has very nice integration options with the EMR and is stable.

Mar 2020
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Director

Functionality and Upgrades

On the server side, the system is a little finicky. That is a by-product of the system being very...

Mar 2020
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Director

Relationship

I would buy Change Healthcare's software again. I have been able to negotiate some charges with the...

Jan 2020
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Director

Relationship

Sometimes we get contacted by McKesson about something they are seeing in the back end of the...

Jan 2020
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Director

Other Observations & Comments

12 months from now, Change Healthcare will probably still have the same rating from us. I rate...

Jan 2020
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Manager

Other Observations & Comments

Change Healthcare is on the road to getting us tangible outcomes. I see them as striving to make...

Jan 2020
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Manager

Other Observations & Comments

For the most part, Change Healthcare keeps their promises. Sometimes we have to do a little...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

I would score Change Healthcare very low for the upgrade that we did. Change Healthcare turned over...

Jan 2020
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Manager

Interfacing and Integration

Change Healthcare has worked very well with us on our integration goals.

Jan 2020
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Manager

Service and Support

Change Healthcare isn’t doing as well as they could be in terms of service. Their support has also...

Jan 2020
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Manager

Technology

Change Healthcare’s technology is good; we would just like to get everything in the system and...

Jan 2020
 Helpful

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Manager

Interfacing and Integration