Radiology Solutions
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Service and Support

Change Healthcare’s support isn’t what it used to be. We can't get through on the first call all the...

Nov 2022
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Manager

Interfacing and Integration

The vendor is falling behind with their security platform, and the vendor's security platform is not...

Nov 2022
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Manager

Functionality and Upgrades

The display protocols for doctors in the system are not easy to navigate or set up, and the vendor...

Nov 2022
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Manager

Technology

We have more downtime than we would like to see, and the vendor should definitely improve the...

Nov 2022
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Manager

Functionality and Upgrades

Radiology Solutions is very user friendly. It is easy for techs to use, but on the administrative...

Nov 2022
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Director

Technology

We don't really get much training from Change Healthcare, but overall, the product is solid. If...

Nov 2022
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Director

Relationship

With Change Healthcare’s knowledge and interfacing, the improvements are investments that the...

Nov 2022
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Director

ROI / Cost (care and feeding)

The product is expensive, but we get what we pay for. We are very happy with Change Healthcare...

Nov 2022
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Director

Service and Support

Change Healthcare is proactive. I had a system issue recently, and I received an email from Change...

Nov 2022
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Director

Future Outlook

There is a section that we have not turned on yet that I am very interested in. If that section...

Nov 2022
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Director

Functionality and Upgrades

I like the ease of pulling up the images and being able to manipulate them. That is the most...

Nov 2022
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Director

Technology

Radiology Solutions is not mobile friendly. I have had some physicians ask me about being able to...

Nov 2022
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Manager

Service and Support

I am not satisfied with Change Healthcare’s support because there is a national shortage of support...

Oct 2022
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Manager

Service and Support

Change Healthcare’s service is pretty good. When they are on top of something, they are on top of...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Every company has their little caveats and microtransactions, and Change Healthcare is no different....

Oct 2022
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Manager

Interfacing and Integration

Radiology Solutions works very well once it is integrated. It was pretty easy to integrate.

Oct 2022
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Manager

Service and Support

I like that the Change Healthcare product holds the actual tech more accountable for their work. It...

Oct 2022
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Manager

Functionality and Upgrades

In Change Healthcare's product, it is a little more difficult to get into the back end when compared...

Oct 2022
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Manager

Functionality and Upgrades

We had a bad upgrade with Radiology Solutions. Part of that was because of our organization and how...

Oct 2022
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Manager

Implementation and Training

There was a limited number of trainers for our organization’s size. More trainers during the prime...

Oct 2022
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Manager

Implementation and Training

The training that we received from Change Healthcare was over the phone, and the training would have...

Oct 2022
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Director

Functionality and Upgrades

We really enjoy using the product. It is pretty easy to use and easy for our new technologists to...

Oct 2022
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Director

Future Outlook

Change Healthcare is definitely moving in the direction of working with many different cloud...

Oct 2022
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Director

Lessons Learned

Change Healthcare's price point is on the higher side, and the product is probably geared more...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare avoids charging us for every little thing. Obviously, if we ask them for too much,...

Oct 2022
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Analyst/Coordinator

Service and Support

We always had to go further up the rank to get help from Change Healthcare. Getting someone to work...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare needs to add many more configuration options to their system. The system's...

Oct 2022
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Analyst/Coordinator

Service and Support

Trying to open a ticket and wait for a callback from Change Healthcare's service desk team is very...

Oct 2022
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Director

Future Outlook

I don’t want to critique Change Healthcare too much because there are many features coming out in...

Oct 2022
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Director

Functionality and Upgrades

We have had great success with the flexibility of the system's architecture. We have been able to...

Oct 2022
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Director

Functionality and Upgrades

Most of my users search systems by birth date. That is a common method and can be done in every...

Oct 2022
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Director

Interfacing and Integration

We have been able to create a lot of VPN connections with the system, enabling us to connect with...

Oct 2022
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Director

Technology

The very best part about the system is probably the uptime. I can’t remember a time when the system...

Oct 2022
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Manager

Relationship

We recently had issues with some downtime, and Change Healthcare could have communicated things better....

Oct 2022
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Manager

Relationship

Through the relationship that we have built over the years with Change Healthcare, we have a better...

Oct 2022
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Manager

Functionality and Upgrades

We have been very happy with Radiology Solutions; it has met our needs very well. We haven't even...

Oct 2022
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Director

ROI / Cost (care and feeding)

Change Healthcare charges us when services are beyond standard maintenance or when we need extra resources....

Oct 2022
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Director

Relationship

Radiology Solutions is scalable to high-volume, high-demand organizations. Change Healthcare's...

Oct 2022
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Director

Relationship

Some vendors have a proactive mechanism where they can do a lot of things in real time before...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We would like to see Change Healthcare add mining capabilities and informatics to the system. We...

Oct 2022
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Manager

Service and Support

Change Healthcare struggled to support us during the pandemic, but they have been coming back pretty...

Oct 2022
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Manager

Relationship

The biggest beef that we have with Change Healthcare is that we did some upgrades, and then we got a...

Oct 2022
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Manager

Functionality and Upgrades

The solution is pretty simple to use. It is a decent system, and it fits the size of our...

Oct 2022
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Manager

Other Observations & Comments

After the department of justice inquiry, the vendor could still break apart and become two separate...

Sep 2022
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Manager

Functionality and Upgrades

Change Healthcare's product is stagnant and hasn't really changed in 15 years. But the product is...

Sep 2022
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Manager

Lessons Learned

We might buy the system again, but we will consider what the industry has to offer in any given...

Sep 2022
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Manager

ROI / Cost (care and feeding)

I don't know that the product is necessarily meeting the financial targets that we would like to...

Sep 2022
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Manager

Service and Support

The support has gone drastically downhill. Change Healthcare doesn’t have skilled employees because...

Sep 2022
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Manager

Technology

Radiology Solutions is very stable. We haven’t had downtime in quite some time, so the system is...

Sep 2022
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Manager

Relationship

Change Healthcare’s tech support team is responsive, but I have been a bit disappointed over the...

Sep 2022
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Manager

Service and Support

We are currently having a problem with Radiology Solutions, and I just keep getting the runaround...

Sep 2022
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Manager

Other Observations & Comments

For the most part, I am not in touch with the outside PACS world, so I would always recommend that...

Sep 2022
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Manager

Service and Support

Change Healthcare’s web support is good. If we place tickets that aren't urgent, the support team...

Sep 2022
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Manager

Implementation and Training

Change Healthcare is really good at implementing upgrades.

Sep 2022
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Manager

Future Outlook

Radiology Solutions is absolutely worth the money. We plan to maybe pursue Change Healthcare’s...

Sep 2022
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Manager

Sales and Contracting

Radiology Solutions does what the vendor says it will. The product is solid, works well, and has...

Sep 2022
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Manager

Service and Support

Change Healthcare’s support level has dropped since the COVID-19 pandemic began. The vendor is...

Sep 2022
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VP/Other Executive

Relationship

Our experience with Change Healthcare's system is good, and our relationship with the vendor is very...

Sep 2022
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VP/Other Executive

Other Observations & Comments

Change Healthcare does ongoing training, but we have to go seek and find it. It is available, but we...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Our issue with Change Healthcare's sytem is that we need to get our PACS in a cloud offering and get...

Sep 2022
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CIO

Future Outlook

For the most part, the system is stable but dated. We are replacing it this year. The biggest...

Sep 2022
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CIO

Other Observations & Comments

Change Healthcare’s support can be hit or miss. The quality of the service depends on the person we...

Sep 2022
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CIO

ROI / Cost (care and feeding)

Change Healthcare tends to charge for every little thing; that is just the nature of their pricing model....

Sep 2022
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Manager

Functionality and Upgrades

Radiology Solutions is pretty good, and I wouldn't have a problem with buying it again. The system...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Change Healthcare's system is a good PACS overall, but it is expensive. We have found that Change...

Sep 2022
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Analyst/Coordinator

Relationship

Change Healthcare keeps most of their promises. Sometimes they try to charge us for every little...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Radiology Solutions is user friendly and easy to navigate. There are different ways we can search...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

Our system is out of date because we haven’t stayed current on the upgrades, so we are having some...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I am not sure what is going on with the acquisition, and at this point, we are not certain it will...

Sep 2022
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VP/Other Executive

Future Outlook

We are replacing Change Healthcare's system, but that decision is based on multiple decision-makers....

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Change Healthcare nickel-and-dimes customers to death. Luckily, I am not directly involved. I just...

Sep 2022
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Manager

Service and Support

Change Healthcare still has challenges with meeting customers' support expectations. The product is...

Sep 2022
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Manager

Functionality and Upgrades

Sometimes, Change Healthcare releases a product that has not been fully vetted by the customer. The...

Aug 2022
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Manager

Service and Support

Change Healthcare is a little lacking when it comes to delivering new technology. We had an older...

Aug 2022
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Manager

Service and Support

We have had excellent support from Change Healthcare. They ultimately resolve almost everything we...

Aug 2022
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Manager

Other Observations & Comments

Change Healthcare is only proactive about the things that are mandated according to FDA regulations,...

Aug 2022
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Manager

ROI / Cost (care and feeding)

We pay a lot of money; the product is very overpriced.

Aug 2022
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Manager

Service and Support

We were given a lot of training materials by the vendor, but we as administrators have to learn...

Aug 2022
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Manager

Technology

The system’s performance is based on many factors such as our network, our infrastructure, and a lot...

Aug 2022
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Manager

Interfacing and Integration

The product integrates well with our other systems, and it meets our needs well. There are always...

Aug 2022
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Manager

Other Observations & Comments

The vendor’s sales force has had a lot of turnover and changes. I used to have a very good...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Change Healthcare's product is definitely on the higher end of cost when we look at features. They...

Jul 2022
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Manager

Technology

Change Healthcare is very innovative. They are touting some features that we aren’t taking advantage...

Jul 2022
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Manager

Sales and Contracting

Change Healthcare doesn’t do their contracting and invoicing processes well. It is an absolute...

Jul 2022
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Manager

Technology

As far as product stability goes, the system is very stable. We do not have a lot of issues with our...

Jul 2022
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Manager

Service and Support

Change Healthcare does support well, and I need to put them as a standard for vendor support. When...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare is a great PACS vendor, and their product is one of the better ones out there. For...

Jul 2022
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Manager

Service and Support

Over the last year, the time that it takes for us to get ahold of a Change Healthcare support person...

Jun 2022
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Manager

Service and Support

When the company went from McKesson to Change Healthcare, the support went downhill, so we struggle...

Jun 2022
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Manager

Functionality and Upgrades

The system is pretty good, and the radiologists are happy with it when it is working.

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The documentation is very good in Radiology Solutions. I can do the research and drive things myself...

Jun 2022
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Analyst/Coordinator

Service and Support

Support is where Change Healthcare struggles. The issue is a combination of training the tier-one...

Jun 2022
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Manager

Service and Support

We have a representative, but they aren't really part of the support staff, so we call the support...

Jun 2022
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Manager

Relationship

Executives from Change Healthcare are starting to get more involved. They have come down and sat...

Jun 2022
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Manager

Implementation and Training

What makes Change Healthcare so great when they do upgrades with us is that they are there hand in...

Jun 2022
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Manager

Functionality and Upgrades

Radiology Solutions is very intuitive. Our radiologists don't get stuck trying to find a certain...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Change Healthcare is one of the most expensive vendors we have.

Jun 2022
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Manager

Relationship

Our satisfaction with the support people from Change Healthcare has gone down. That is so sad. The...

Jun 2022
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Manager

Service and Support

I think Change Healthcare is in a tough predicament with staffing, but I think that issue is...

Jun 2022
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Manager

Functionality and Upgrades

A lot of the issues are not directly related to the PACS. Currently, the only browser that Radiology...

Jun 2022
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Manager

Service and Support

When we need support from Change Healthcare, I have always had really good experiences with them....

Jun 2022
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Manager

Functionality and Upgrades

The Change Healthcare workflow monitor leaves a bit to be desired. It seems like the vendor's...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of things that I would like to see improved within the product. One of our biggest...

Jun 2022
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Analyst/Coordinator

Service and Support

Change Healthcare's support team suffers because of turnover and having to train new people. That is...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

There is really not much that I like about the solution, to be honest. The product requires a local...

Jun 2022
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Manager

Implementation and Training

The vendor could improve their implementation project managers' knowledge. Normally, we have a...

Jun 2022
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Manager

Relationship

It seems like there are hidden things that the vendor knows about but never addresses. For example,...

Jun 2022
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Manager

Functionality and Upgrades

The system is not feature rich. It is lagging in terms of features. Then Change Healthcare wants to...

Jun 2022
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Manager

Implementation and Training

We had a really bad experience with our Change Healthcare go-live because of buggy client software.

Jun 2022
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Manager

Service and Support

To be fully satisfied, I would like a formal transition from a go-live support team to a regular...

Jun 2022
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Manager

Functionality and Upgrades

The system's GUI is so easy. We have a lot of people who come and go from different areas or...

Jun 2022
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Manager

Relationship

The only time that Change Healthcare reaches out is when they have something to sell me. We really...

Jun 2022
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Manager

Relationship

Change Healthcare hasn't really offered much new technology that we have been interested in. Unless...

Jun 2022
||
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Manager

Interfacing and Integration

The product has a lot of integration with different software, and Change Healthcare rarely flops...

Jun 2022
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Manager

Functionality and Upgrades

We haven't had anything new in a while. There is no new technology being pushed.

Jun 2022
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Manager

Relationship

Change Healthcare does have a community forum, and they are active in updating users if there are...

Jun 2022
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Manager

Service and Support

After COVID-19, the vendor's service went down. We used to have someone we were assigned to talk to,...

Jun 2022
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Manager

Functionality and Upgrades

We have had a lot of success with Radiology Solutions, and we have been satisfied with the support...

Jun 2022
||
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Manager

Relationship

Getting the vendor's salespeople and higher-ups involved to answer questions is pretty horrible. Our...

Jun 2022
||
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Manager

Implementation and Training

Our product implementation with upgrades and things has been extremely delayed. We did a project a...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

I am not that confident that Change Healthcare's road map is the same road map we want to be on. We...

Jun 2022
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Manager

Functionality and Upgrades

We need more back-end support training, specifically around the hanging protocols in the radiology PACS....

Jun 2022
||
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Manager

Functionality and Upgrades

Everybody would like to see more advanced worklist capabilities. Change Healthcare has a product...

Jun 2022
||
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Manager

Future Outlook

We are considering replacing the product. We are shopping around a bit to see what else is out...

Jun 2022
||
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Manager

Relationship

Change Healthcare is always reaching out about critical patches, security vulnerabilities, and...

Jun 2022
||
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Manager

Functionality and Upgrades

The software is very easy to use and very easy to support because there is not an overwhelming...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Radiology Solutions does not allow us to take care of our own issues, restart services, or make...

Jun 2022
||
(0)
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Analyst/Coordinator

Technology

Even with Change Healthcare’s updates that are coming out, the vendor's product is still antiquated...

Jun 2022
||
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Analyst/Coordinator

Service and Support

Change Healthcare’s support calls are horrendous. It takes an hour just to get somebody on the...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The product is super easy to use. It is very basic and has pretty cookie-cutter functions that...

Jun 2022
||
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Analyst/Coordinator

Service and Support

Change Healthcare should be more proactive at checking the services that are running on the devices....

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

The training that we received for Radiology Solutions was not great. All the training consisted of...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

The vendor bills out everything uniquely, and they bill us for everything they do for us. There is...

Jun 2022
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Manager

Lessons Learned

I would tell others to always upgrade their system to the newest version Change Healthcare has. If...

Jun 2022
||
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Manager

Technology

Data migration can be a thorn; it is long and drawn out. There is so much information that we have...

Jun 2022
||
(0)
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Manager

Service and Support

We have had some issues with the support team. We used to sing the support people's praises because...

Jun 2022
||
(0)
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Manager

Future Outlook

The way that the vendor has things structured and the way things work on the back end aren't the...

Jun 2022
||
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Manager

Relationship

The vendor will send us things that they notice with Change Healthcare's cardiology product. We...

Jun 2022
||
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Manager

Implementation and Training

I don't get glaring reviews from radiologists about the training; it was enough to get the job done....

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We had some issues with Change Healthcare's implementation. I don't think that the vendor could have...

Jun 2022
||
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Manager

Future Outlook

We have had really good luck with Change and McKesson. It has been good enough that we haven't...

Jun 2022
||
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Manager

Relationship

Our account executive is very active here at the hospital, and that goes a long way with me. The...

Jun 2022
||
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Manager

Implementation and Training

In mammography and main radiology, we have had difficulties with some of the trainers Change...

Jun 2022
||
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Manager

Functionality and Upgrades

The new version doesn't change a lot on the back end for the end users, but it changes a lot for the...

Jun 2022
||
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Analyst/Coordinator

Future Outlook

We need to be able to meet the medical necessity requirement for big X-rays like MRIs and CTs, so...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

McKesson has always been a little bit slow. It took them forever to get this web-based PACS out. All...

Jun 2022
||
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Manager

Service and Support

The support is suffering because the vendor changed their format. When we first signed with the...

Jun 2022
||
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Manager

Relationship

The only time we really hear from Change Healthcare is if they send a warning shot for something...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Change Healthcare is expensive, but every PACS vendor is expensive. None of this is cheap. The...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

Our PACS is very dated. The vendor doesn't have a high-availability offering that works. One issue...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

When we got the product, the cost was all right, but the vendor's ongoing volume-based support costs...

Jun 2022
||
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Manager

Future Outlook

Change Healthcare's radiology platform is going to be at the end of its life soon, and the vendor is...

Jun 2022
||
(0)
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Manager

Relationship

The vendor always wants to downplay issues, redirect us, and get us to look at things we are not...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

Change Healthcare doesn’t keep promises 100% of the time, but they tend to deliver what they say...

May 2022
||
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Analyst/Coordinator

Service and Support

The support has not been as good recently. Within the last few years, the vendor has changed their...

May 2022
||
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Analyst/Coordinator

Service and Support

I don’t think Change Healthcare is very proactive when it comes to monitoring or knowing what kind...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The application itself works great. Overall, our users are happy with the general functionality and...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor lacks when it comes to keeping up with changes. We have been asking for additional...

May 2022
||
(0)
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Manager

Functionality and Upgrades

I think the system is wonderful, and I love it. The radiologists have some issues with the system,...

May 2022
||
(0)
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Manager

Service and Support

The worst thing that ever happened was Change Healthcare buying the product out. The call center is...

May 2022
||
(0)
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Manager

Technology

The vendor continues to innovate the product. We have a salesperson from the vendor organization...

May 2022
||
(0)
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Manager

Future Outlook

We have used the product for years, and it has gotten us out of a lot of binds. We are loyal to it.

May 2022
||
(0)
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Analyst/Coordinator

Future Outlook

Our organization wanted to consolidate all of its PACS into one system, and unfortunately, we didn't...

Apr 2022
||
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Manager

Interfacing and Integration

The product is stable. It is a legacy product, so a lot of the functionality for the radiologists is...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

Since Radiology Solutions is a legacy product, if we ask for an enhancement, it is very unlikely...

Apr 2022
||
(0)
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 or  to see details.

Manager

Service and Support

Lately, when we have called support, we have had to wait 30 minutes to get someone. Especially in...

Apr 2022
||
(0)
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Manager

Future Outlook

I am hoping our future satisfaction will go up because of the upgrades we will get.

Apr 2022
||
(0)
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Analyst/Coordinator

Service and Support

Our failures in the system are self-created. Change Healthcare has helped us troubleshoot our own...

Apr 2022
||
(0)
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Analyst/Coordinator

Relationship

I only have positive things to say about Change Healthcare. I haven't seen any areas where they...

Apr 2022
||
(0)
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Manager

Service and Support

One thing I would like to see improved is the support. Change Healthcare's support has gone downhill...

Apr 2022
||
(0)
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Manager

Implementation and Training

Change Healthcare can't do everything, but if they say they are going to do something, they usually...

Apr 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Change Healthcare overcharges for upgrades. That is the area where the vendor nickel-and-dimes us to...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The front end could be easier to manage with the flex menus and permissions. People must be in the...

Apr 2022
||
(0)
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Manager

Technology

New technology takes a long time to get here. One of the biggest challenges is getting Change...

Apr 2022
||
(0)
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Manager

Service and Support

Change Healthcare's web app for support is nice. I can put in my own tickets on the web for...

Apr 2022
||
(0)
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Manager

Lessons Learned

I would tell prospective clients to create a good rapport with Change Healthcare's support personnel...

Apr 2022
||
(0)
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CIO

Relationship

In the past, we weren't pleased with Change Healthcare. However, they have really stepped up when it...

Apr 2022
||
(0)
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CIO

Implementation and Training

The last time we did an implementation with the vendor, they didn't communicate enough. I hope that...

Apr 2022
||
(0)
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CIO

Implementation and Training

I have seen notifications from the vendor about webinars and some training materials that they just...

Apr 2022
||
(0)
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CIO

Interfacing and Integration

There are quite a few things that the product can't seem to integrate with. The vendor knows about...

Apr 2022
||
(0)
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CIO

Future Outlook

I am looking forward to the vendor's cloud product. I have seen a demo of it, and it will take a...

Apr 2022
||
(0)
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CIO

Service and Support

The vendor's support people have a much better turnaround time than they used to. It used to take...

Apr 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Change Healthcare has a good PACS, but they nickel-and-dime us for everything. Every time we have a...

Apr 2022
||
(0)
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Manager

Service and Support

The support from Change Healthcare is really good, and we have been lucky to have consistent people...

Apr 2022
||
(0)
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 or  to see details.

Manager

Other Observations & Comments

Change Healthcare has other products in the imaging space, but when we looked at them, we decided to...

Apr 2022
||
(0)
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Manager

Future Outlook

We are getting ready to go through a big upgrade. That will be a pretty big jump. We have had some...

Apr 2022
||
(0)
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Manager

Other Observations & Comments

We are at a crossroads with the product. We are facing a very expensive upgrade, but a group that we...

Apr 2022
||
(0)
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Manager

Service and Support

When Change Healthcare took over the support of the radiology product, there was a noticeable...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The layout of the product is extremely user friendly. We can work with and customize things. The...

Apr 2022
||
(0)
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Manager

Interfacing and Integration

The viewer for Radiology Solutions works well for us, and we enjoy the web client’s integration with...

Apr 2022
||
(0)
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Manager

Service and Support

Change Healthcare’s maintenance and help desk people continually provide for us when we have any...

Apr 2022
||
(0)
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Director

Relationship

Change Healthcare is going through some real challenges right now with the whole Optum acquisition....

Mar 2022
||
(0)
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Director

Relationship

Executive involvement is tough because we were big customers back when Rod O'Reilly picked up the...

Mar 2022
||
(0)
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Director

Relationship

Change Healthcare has gone through the whole cycle of good and bad support models. The vendor has...

Mar 2022
||
(0)
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Director

Relationship

As Change Healthcare has become bigger, they have lost flexibility. We have seen the change over...

Mar 2022
||
(0)
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Director

Other Observations & Comments

Change Healthcare has been telling us that they are focused on the VNA. I hope they continue the...

Mar 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our organization loves Change Healthcare. We have been with the vendor for years. The providers find...

Mar 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor is very polite, and they do keep their promises. But a lot of times in trying to figure...

Mar 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

One issue we ran into was around the way the vendor built the code. If we exit improperly or create...

Mar 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor organization is talking to two different focus groups. The focus is on the techs and...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

Overall, I am very happy with Change Healthcare's PACS, but I hate that I have to go to an outside...

Feb 2022
||
(0)
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Director

Service and Support

The vendor’s support team is always helpful in fixing problems, but in today’s world, I don't think...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

This is a very solid, stable system that most of the radiologists like reading out of. It is...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

The doctors appreciate that Radiology Solutions has third-party features and hanging protocols that...

Feb 2022
||
(0)
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VP/Other Executive

Technology

Radiology Solutions has difficulty with its archive logic and uptime. Also, we don't like that the...

Feb 2022
||
(0)
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Manager

Service and Support

Change Healthcare's service has fallen from being the best in class. They were literally the best I...

Jan 2022
||
(0)
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Manager

Service and Support

What set Change Healthcare apart was having support that I could always call and my ability to get...

Jan 2022
||
(0)
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Manager

Service and Support

It is very clear that Change Healthcare outsourced their support to the Philippines. The resources...

Jan 2022
||
(0)
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Manager

Service and Support

Change Healthcare had a high standard for support, and now they are below average and no better than...

Jan 2022
||
(0)
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Manager

Implementation and Training

Radiology Solutions is nothing special; it is just a PACS. It isn't cheap either. The vendor hasn't...

Jan 2022
||
(0)
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Manager

Service and Support

In the past, the support for Radiology Solutions was better, but lately, the support has been...

Jan 2022
||
(0)
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 or  to see details.

Manager

Interfacing and Integration

Radiology Solutions is very intuitive, and it supports our integration goals.

Jan 2022
||
(0)
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 or  to see details.

Director

Relationship

Radiology Solutions is a solid product. It has a good history and is user friendly. We get good from...

Jan 2022
||
(0)
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Manager

Service and Support

We have to go through Change Healthcare’s tier-one support to get to tier-two support and then...

Jan 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

Change Healthcare has a bunch of new things coming out, so they are catching up to where they need...

Jan 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

Whether Change Healthcare is part of our long-term plans is up in the air. They are in our...

Jan 2022
||
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

The billing is volume based. If we want to add a new interface, that would cost money on both sides...

Jan 2022
||
(0)
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Director

Service and Support

Change Healthcare is proactive, but they need to work on their support model. We have to call their...

Jan 2022
||
(0)
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 or  to see details.

Director

Relationship

When we identify an issue, we can work with Change Healthcare to get that issue resolved. They don't...

Jan 2022
||
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

Change Healthcare charges us for every little thing. We are such a big, complex organization, and...

Jan 2022
||
(0)
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Director

Interfacing and Integration

We are working with Change Healthcare on our integration goals.

Jan 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Change Healthcare needs to do a better job with their upgrades when they are doing specs for the...

Jan 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

Our parent organization is pushing us onto a new PACS. We are also looking at another vendor's...

Jan 2022
||
(0)
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 or  to see details.

Manager

Technology

McKesson isn't horrible at delivering new technology. They aren't perfect, but they also aren't the...

Jan 2022
||
(0)
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 or  to see details.

Manager

Service and Support

When Radiology Solutions works, it is fine. The system is very user friendly. However, if we have an...

Jan 2022
||
(0)
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Director

Interfacing and Integration

Change Healthcare's PACS doesn't integrate well with additional radiology tools like an AI solution,...

Jan 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The system is slow. It can’t handle large image volumes. The display protocols are inadequate. The...

Jan 2022
||
(0)
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 or  to see details.

Manager

Technology

We have increased our volume, so we have been very busy. As we have grown, we haven't been worried...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support has been better in the last few months. Change Healthcare has made some changes that...

Dec 2021
||
(0)
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 or  to see details.

Manager

Relationship

Our CIO has been really worried about the shift with Change Healthcare and the announcement that...

Dec 2021
||
(0)
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 or  to see details.

Manager

Relationship

It is hard to rate the executive involvement because we have very little or no executive...

Dec 2021
||
(0)
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 or  to see details.

Manager

Relationship

Dealing with Change Healthcare is sometimes a challenge because we are on different coasts. If we...

Dec 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

Everything we want from Change Healthcare has a cost. Every time I talk to them, they want to go...

Dec 2021
||
(0)
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 or  to see details.

Manager

Lessons Learned

The challenge is that I don't know what the vendor's future is. Horizon Medical Imaging gets the job...

Dec 2021
||
(0)
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 or  to see details.

Manager

Lessons Learned

One of the issues I deal with is that Radiology Solutions only functions on Internet Explorer....

Dec 2021
||
(0)
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 or  to see details.

Manager

Service and Support

From a support standpoint, Change Healthcare is okay. Generally, if we have a request, they are able...

Dec 2021
||
(0)
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