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Chartis Revenue Cycle Optimization Commentary
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Greg Hughes
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EHR Revenue Cycle Optimization 2025: In a High-Performing Market, Which Firms Best Meet Client Needs?
EHR Revenue Cycle Optimization 2025:
In a High-Performing Market, Which Firms Best Meet Client Needs?
February 2025
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Commentary Summary

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User Commentary

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Director

Operations, Value

We hired the firm to drive tangible outcomes, and I’m highly satisfied with that. In our...

Apr 2025
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Director

Loyalty, Value

I have been doing consulting for several years, so when we price an engagement or get pricing from a...

Apr 2025
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Director

Loyalty, Relationship, Services, Value

We decided to go with Chartis because of their reputation and their experience in doing specifically...

Apr 2025
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VP/Other Executive

Value

Chartis does not avoid charging for every little thing. However, they get our agreement before they...

Mar 2025
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VP/Other Executive

Operations, Value

Chartis exceeded our expectations because they got us through the go-live. They supplemented things...

Mar 2025
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VP/Other Executive

Operations, Services

Chartis knows the market, and they know the players in the market for us. The firm does not just...

Mar 2025
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VP/Other Executive

Relationship, Operations, Services

Chartis is a true partner because they help us with all of our issues with our system and with the...

Mar 2025
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Director

Relationship, Services

The one thing that Chartis needs to work on is they need to be more intentional in developing their...

Jan 2025
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Director

Loyalty

We chose Chartis because of cost, time to execution, and their understanding of the requested...

Jan 2025
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Director

Relationship, Services

One thing that I want to give Chartis accolades for is they were willing to lean in and provide the...

Jan 2025
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Director

Relationship, Services, Value

Healthcare is pretty complicated, and there are many nuances with the revenue cycle in particular....

Jan 2025
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VP/Other Executive

Relationship

Operationally, Chartis has some room for improvement in terms of workflow throughput, productivity,...

Nov 2024
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VP/Other Executive

Relationship

When it comes to the technical expertise of the software, Chartis is very strong. A lot of their...

Nov 2024
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VP/Other Executive

Relationship

The involvement has been minimal. In part, I don't think Chartis has had to really step in, but I...

Nov 2024
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VP/Other Executive

Loyalty, Operations

In my area of responsibilities, we were dealing with a company called Chi-Matic, which was acquired...

Nov 2024
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Manager

Relationship

The firm has consistent, frequent communication and emotional intelligence. I think it is important...

Nov 2024
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Manager

Operations

I think that the quality of who we got and how well they worked with us was good. We kicked off some...

Nov 2024
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Manager

Loyalty, Operations

We didn't consider any other firms for the project. The firm actually wasn't Chartis when we...

Nov 2024
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Manager

Relationship

There were times when the firm would present new ideas in front of our partner but we weren't...

Nov 2024
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Manager

Relationship, Operations

We have a unique relationship with our partner, and we have built some unique workflows. I think...

Nov 2024
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Manager

Relationship, Operations

I don't think we would have been able to do what we did without Chartis or their grasp and...

Nov 2024
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Manager

Operations

There was no playbook for the project. The firm really had to work with our teams to identify our...

Nov 2024
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Manager

Operations

I was always impressed with the consultants that I directly worked with. They definitely put...

Nov 2024
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Manager

Relationship

In terms of knowledge and expertise of our software, the firm did well. Sometimes we get conflicting...

Nov 2024
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Manager

Relationship, Operations

I was very happy with how the firm handled everything. They listened, and uniquely in this project,...

Nov 2024
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Manager

Relationship

The firm's people were involved. If anything, I wanted to meet with them less because everything was...

Nov 2024
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Manager

Value

I don't think the firm nickel-and-dimed us. If anything, the rates went up, but where in the country...

Nov 2024
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Manager

Relationship

We have a long-standing history with some of the employees who merged into Chartis. We knew the work...

Nov 2024
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VP/Other Executive

Relationship, Services

We didn’t consider any other firms for this engagement because Chartis has done such a great job. I...

Oct 2024
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VP/Other Executive

Relationship

Chartis knows they are going to work themselves out of a job eventually. It is not like they want to...

Oct 2024
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VP/Other Executive

Loyalty, Relationship

Chartis is building a new product to help clients find out where they are having breakdowns, either...

Oct 2024
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CFO

Operations

Not everything went perfectly, and I have my perspective that the gaps were more on our end than...

Oct 2024
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CFO

Relationship

The strength of the partnership was part of what made our engagement so successful. I communicated...

Oct 2024
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CFO

Relationship, Operations

I got connected with Chartis because of another Chartis engagement we had done. They offered to come...

Oct 2024
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Director

Relationship, Services

Epic made some changes to the software that Chartis is working on, and that means that one of the...

Oct 2024
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Director

Relationship, Services

Chartis gave us a less experienced analyst, and we addressed that with the firm. They were very...

Oct 2024
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Director

Relationship, Operations

All of Chartis’ people were extremely knowledgeable in Epic specifically. They all had Epic...

Oct 2024
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VP/Other Executive

Operations

We knew exactly what we wanted, so we didn't really ask Chartis to assess other areas. They...

Oct 2024
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VP/Other Executive

Relationship, Services

We had some issues in our EHR that weren't quite working, so Chartis jumped in and helped us clean...

Oct 2024
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VP/Other Executive

Loyalty, Operations

We interviewed a couple of different firms, and Chartis just really impressed me with their subject...

Oct 2024
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Director

Relationship

Chartis is very knowledgeable in the system we have them working in. They are knowledgeable in both...

Sep 2024
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Director

Relationship, Operations

A recent project with the firm was really instrumental in moving certain things forward and really...

Sep 2024
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Director

Relationship

The projects that I have done with Chartis have been led by a certain person, and I really can't say...

Sep 2024
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Director

Relationship, Operations

I worked with other consulting firms in the past, and we ended up doing most of the work, handing it...

Sep 2024
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