Chartis Revenue Cycle Optimization Commentary
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Subject Expert
Trent Davis
Research Director
Commentary Summary
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User Commentary
Relationship
We couldn’t have done this project without Chartis, and we still don’t have staff members with the...
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Relationship
We started our project with Chi-Matic before they were acquired by Chartis, and I could go to the...
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Loyalty, Loyalty, Relationship, Relationship
We decided to go with Chartis because of their expertise, their past work, and their references.
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Relationship, Relationship
Working with Chartis is like an extension of my operation. They are very knowledgeable, and we have...
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Relationship, Relationship
Sometimes Chartis’ bench strength is not the highest, and some of their consultants might be new and...
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Relationship, Relationship
Chartis really dug into a lot of information for us, and I thought they did an excellent, detailed...
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Relationship, Relationship
Chartis is always willing to work with us if we don’t agree with the presentation that they did....
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Relationship, Relationship
I would choose Chartis again 100% because they do a good job of collaborating with staff. Some...
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Relationship, Relationship, Services, Services
What makes Chartis high quality is their level of experience in the revenue cycle industry and the...
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Relationship, Relationship
There is a person I meet with regularly, and we talk about current projects. They offer assistance...
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Relationship, Relationship
We previously worked with Chi-Matic, and they were a small revenue cycle company that was building...
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Value, Value
Chartis can find a significant amount of revenue that we might potentially leave on the table. We...
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Relationship, Operations
We had regular meetings with Chartis’ senior leaders so they could make sure the project was going...
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Relationship, Relationship
The person we have helping us is a coding expert who knows a lot on the professional side and is...
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Relationship, Relationship
Our reason for working with Chartis is the people we work with. I have formed many relationships....
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Relationship, Relationship, Services, Services
Chartis has some really good tools, such as the tools they give us when they do an assessment.
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Relationship, Services
Chartis is actually doing edit and workflow optimizations. Their services really fit in under...
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Loyalty, Relationship
We hired the firm for their strategic ability; they have the ability to link KPIs to optimizations....
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Loyalty, Relationship
We chose Chartis because they had more experience with revenue cycle optimization than the other...
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Relationship, Value
Chartis does avoid charging for everything. We get what we ask for from them, so there are no hidden...
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Relationship
In general, I would rate Chartis’ staff really high. The folks that we are working with really seem...
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Operations, Value
After the project had already started, there was a need for a new resource, and Chartis made sure...
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Operations
Chartis was very knowledgeable of our system from both a technology perspective and an operations...
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Relationship
Chartis was highly recommended by one of the people within our organization. We started with them,...
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Relationship
Sometimes the consultants that we get are more assembly line workers than strategists. Chartis’...
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Loyalty, Relationship
When the firm was Chi-Matic, the strength of their partnership was at the top of the scale. Now that...
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Loyalty, Relationship
We have used the Chi-Matic arm of Chartis. We feel that the merger has helped us on a strategic...
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Relationship, Operations
The firm has been very flexible. We had a project where our initial goal was creating a huge amount...
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Relationship
We have had one executive oversight resource assigned to us from Chartis at no cost, and that...
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Relationship, Operations
The firm was able to make recommendations beyond what we even asked for. They really knew the...
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Relationship, Operations
We continued on with the same staff for some second-wave projects because of the staff's expertise;...
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Value
Part of the intended value added by the firm was achieving Gold Stars with Epic. The firm met all of...
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Relationship
The firm has a strong knowledge of revenue cycle optimization both from an operational standpoint...
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Value
The firm’s pricing could always be better, but the quality that we got was worth the cost. We have...
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Relationship, Relationship
Chartis acquired Chi-Matic, so I am still working with the original Chi-Matic team. The capabilities...
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Relationship, Relationship, Services
We overengineered something, and the firm helped us simplify that. We had other issues as well, and...
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Relationship, Relationship, Services
When folks get experience, they are in high demand, so we lose them. We had some difficulty...
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Value, Value
The firm is competitively priced. I wouldn't say they are a bargain, but their per-hour rates are...
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Relationship, Relationship, Operations, Operations
We have to engage our team and ourselves a lot with any firm, and when consultants don't work out,...
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Loyalty, Relationship, Relationship, Services, Services
I would tell my colleagues that the firm already had a revenue cycle practice. They enhanced it with...
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Relationship, Relationship
I work with firms all the time, and Chartis is one of my favorites that I have ever worked with....
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Loyalty, Loyalty, Relationship, Relationship
Chartis has been a very good partner, and they are great to work with. They are very adaptable, they...
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Value, Value
Chartis is very professional, and they deliver a decent product. We are streamlining some workflows...
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Relationship, Relationship
One of the firm’s executives is always calling and being there for us. From the get-go, the firm was...
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Value, Value
The firm’s strength is that they are very flexible to our needs. They don't nickel-and-dime for...
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Relationship, Relationship
The firm could be more effective in some areas if they did side-by-side observations of some...
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Operations, Operations, Value, Value
Anytime during the project when we had to make a decision, Chartis could pivot very easily and...
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Operations
Chartis’ staff has to go back to their leadership quite often to get approval to do things or pivot...
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Relationship, Relationship
Chartis is a very engaged partner, the best part is that they are always soliciting feedback from us...
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Loyalty, Relationship
If I were in a different environment and had a set of capital that I could dedicate to a longer-term...
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Loyalty, Operations
One thing that differentiates Chartis from other firms is their quality of talent. I wasn't teaching...
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Loyalty, Relationship
The biggest deliverable that Chartis gave me was a road map for the short term and the medium term,...
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Services, Value
Looking back at our engagement with Chartis, we didn’t implement all of the things that we had as...
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Value
It would have taken me a lot longer than it took Chartis to do what they did on my own. Their...
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Services, Value
Chartis was hired because of their presentation and what they said that they would deliver. Also,...
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Relationship, Relationship, Operations, Operations
The people that engaged with us from Chartis were very seasoned. It felt like everybody brought...
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Relationship, Relationship, Operations, Operations
I spent a good bit of time with the principal person in the engagement, talking through the areas I...
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Relationship, Relationship
Part of what Chartis came up with was a road map of where they thought we needed to go. They worked...
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Operations, Operations
Chartis provided recommendations, but they weren't really executing everything. They executed...
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Loyalty, Loyalty, Relationship, Relationship
Outside of the actual engagement we used Chartis on, they have continued to stay engaged with us and...
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Relationship, Relationship
Chartis brought a significant amount of expertise and insight. They understood the tools we were...
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Relationship, Relationship, Operations, Operations
Chartis was constantly providing examples and value. If we had a question about something, they...
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Relationship, Relationship, Operations, Operations
The firm has really good project managers. As far as true subject matter goes, the higher levels of...
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Relationship, Relationship
A lot of times, the firm’s consultants work at our speed versus their speed. But we bring in...
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Relationship, Relationship, Value, Value
So far, improved performance has been the primary benefit of the engagement. But in our unique...
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Relationship, Relationship
The people we work with from the firm are lead partners on all calls. They bring in other leaders...
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Relationship, Relationship, Relationship
When I work with Chartis, I can bring in expertise. I reach out to the firm for people with a deep...
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Relationship, Relationship, Value, Value, Value
I only bring Chartis in for high-value projects. The firm is not inexpensive. There are always...
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