VIDA (Global) (Mostly Saudi Arabia) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
Cloud Solutions is constantly updating regulations. With our internal needs, we are scaling things...
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Product
We had some challenges in our environment when we started using VIDA, but since we upgraded our...
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Operations, Product
Cloud Solutions did a very good job of implementing VIDA, and the solution is very high quality. All...
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Product
VIDA is absolutely customized for our country. The workflows and other things are not the same as in...
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Relationship, Product
VIDA doesn't really have any restrictions with integration. The good thing about Cloud Solutions is...
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Operations
I really don't have any complaints about Cloud Solutions on the go-live because we recently had a...
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Value
Cloud Solutions keeps their promises most of the time. No team can give us 100% compliance, but...
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Operations, Product
There are no complaints about stability. I have been here for years, and I cannot even recall a time...
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Relationship
As of today, VIDA meets all our expectations, but we would still like to have some updates,...
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Relationship
For normal day-to-day requests, we have an agreed SLA with Cloud Solutions for the support timeline,...
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Relationship, Product
Cloud Solutions continuously improves and upgrades the product. They are always trying to make it...
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Product
I like the comprehensiveness of VIDA and the data exchange between hospitals in the cluster that use...
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Relationship
Cloud Solutions could improve VIDA by building an interactive dashboard that matches the power of...
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Relationship
Cloud Solutions has a large team that worked on developing VIDA from scratch.
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Culture, Relationship
Cloud Solutions' strongest quality is that they are committed to providing technical support even...
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Product
Two things that I like most about VIDA are how easy it is to link to the unified health registry and...
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Product
Cloud Solutions' biggest opportunity to improve VIDA is integration with other government platforms.
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Relationship, Product
To improve my experience as a customer, Cloud Solutions could improve and modernize VIDA according...
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Product
What I like most about the product is that it maintains the data well and comprehensively documents...
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Relationship, Product
The vendor's biggest opportunity for product improvement is working to reduce problems that occur in...
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Product
The system requires easy access to some statistics, activation of all necessary models, and speedy...
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Relationship, Product
The biggest strength of the vendor is they meet the needs of many facilities.
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Product
We have problems with VIDA in our hospital. Logging on is the problem. When we start up the...
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Relationship
There are a lot of delays for support. Sometimes it takes days to solve a problem.
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Operations
The product is not so easy to use. There are a lot of things that require experience and training to...
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Value
We are getting outcomes from this product because we had a paper system previously.
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Product
I want one module that includes all the items we need, and then we can open every item alone.
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Product
Cloud Solutions could improve my experience by simplifying the interface.
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Product
I like VIDA's ease of use the most.
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Operations
Cloud Solutions' biggest strengths are training and technical support.
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Loyalty, Product
The biggest opportunity to improve VIDA would be to modernize it.
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