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VIDA (Global) (Mostly Saudi Arabia)
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Featured  Report

Middle East & Africa EMR 2021: Vendor Performance and Market Energy
Middle East & Africa EMR 2021:
Vendor Performance and Market Energy
September 2021
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User Commentary

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Manager

Relationship, Product

There are times when VIDA goes down, and our contacts from the vendor try to help us every time that...

Dec 2022
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Manager

Product

We need to see improvement and upgrades in VIDA. The guidelines for treatment and medication need to...

Dec 2022
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Manager

Product

VIDA is a high-quality system. We really see benefits from the product. We like VIDA because it is...

Dec 2022
||
(0)
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Manager

Relationship

We have good contacts at the vendor. One contact in particular is especially good and always...

Dec 2022
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(0)
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Manager

Operations

Cloud Solutions has a good training team that is always in contact with us. There are also some...

Dec 2022
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(0)
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Manager

Product

We would recommend VIDA to others because we need VIDA in all of the hospitals in our region so we...

Dec 2022
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Director

Operations

The training we had was not good. The vendor missed a lot of parts of the training.

Dec 2022
||
(0)
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Director

Product

Sometimes our internet quality is not the best, and that affects the system’s quality. We have some...

Dec 2022
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(0)
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Director

Product

When we started with VIDA, it was not fully integrated, and we were missing certain reports. Things...

Dec 2022
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Director

Relationship

Overall, the support from Cloud Solutions is very good. Their technical support team can solve a lot...

Dec 2022
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(0)
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Director

Relationship, Product

We have problems with VIDA. When we have updates, they take up our time and slow down our processes....

Dec 2022
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(0)
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Manager

Relationship

When we send tickets to the vendor's support, there are times when we don't get a response. It can...

Dec 2022
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(0)
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Manager

Operations

Cloud Solutions only gave us training through videos, and that training wasn't good. The vendor...

Dec 2022
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(0)
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Manager

Product

The system's medical reports aren't designed the way we want them to be.

Dec 2022
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(0)
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Manager

Relationship

Working with Cloud Solutions is very nice. The vendor gives us the support and modules that we need.

Dec 2022
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Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 



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