VIDA (Global) (Mostly Saudi Arabia)
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Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Manager

Relationship, Product

There are times when VIDA goes down, and our contacts from the vendor try to help us every time that...

Dec 2022
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Manager

Product

We need to see improvement and upgrades in VIDA. The guidelines for treatment and medication need to...

Dec 2022
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Manager

Product

VIDA is a high-quality system. We really see benefits from the product. We like VIDA because it is...

Dec 2022
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(0)
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Manager

Relationship

We have good contacts at the vendor. One contact in particular is especially good and always...

Dec 2022
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(0)
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Manager

Operations

Cloud Solutions has a good training team that is always in contact with us. There are also some...

Dec 2022
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(0)
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Manager

Product

We would recommend VIDA to others because we need VIDA in all of the hospitals in our region so we...

Dec 2022
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Director

Operations

The training we had was not good. The vendor missed a lot of parts of the training.

Dec 2022
||
(0)
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Director

Product

Sometimes our internet quality is not the best, and that affects the system’s quality. We have some...

Dec 2022
||
(0)
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Director

Product

When we started with VIDA, it was not fully integrated, and we were missing certain reports. Things...

Dec 2022
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Director

Relationship

Overall, the support from Cloud Solutions is very good. Their technical support team can solve a lot...

Dec 2022
||
(0)
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Director

Relationship, Product

We have problems with VIDA. When we have updates, they take up our time and slow down our processes....

Dec 2022
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(0)
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Manager

Relationship

When we send tickets to the vendor's support, there are times when we don't get a response. It can...

Dec 2022
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(0)
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Manager

Operations

Cloud Solutions only gave us training through videos, and that training wasn't good. The vendor...

Dec 2022
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(0)
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Manager

Product

The system's medical reports aren't designed the way we want them to be.

Dec 2022
||
(0)
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Manager

Relationship

Working with Cloud Solutions is very nice. The vendor gives us the support and modules that we need.

Dec 2022
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