Conifer Health Solutions Revenue Cycle Outsourcing Comments

 

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User Commentary

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Director

Relationship

The vendor has been with us through the COVID-19 crisis. They have worked in partnership with us as...

May 2020
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Director

ROI and Cost

The vendor is pretty good about not nickel-and-diming. We have some threshold limits, so when our...

May 2020
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Director

People and Knowledge

The vendor’s support has been great, and we have had a very good relationship. The vendor hasn’t...

May 2020
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Director

Relationship

The vendor is trying to be more strategic, and they are absolutely seeking more customer input. They...

May 2020
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Director

Relationship

I have a lot of involvement from the vendor executives. We have regular meetings with the vendor’s...

May 2020
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Director

Lessons Learned

I would recommend the vendor. If an organization is going to outsource their revenue cycle, they...

May 2020
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Director

Lessons Learned

Because the vendor is a revenue cycle vendor, people’s success really is only going to be driven by...

May 2020
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VP/Other Executive

Tools and Methodology

The vendor is doing a lot with their offshoring and their remote workforce. The vendor is building...

Mar 2020
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VP/Other Executive

Other Observations

Conifer Health Solutions handles everything that is on their paper, and then I have all the vendors...

Mar 2020
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VP/Other Executive

Other Observations

I think the outsourcing model is challenging. All in all, things are good. I think we traditionally...

Mar 2020
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VP/Other Executive

Tools and Methodology

The number one pro to me is I don't have any staff to manage. There are a lot of people, and I don't...

Mar 2020
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VP/Other Executive

Tools and Methodology

Conifer Health Solutions' strengths are that they have pulled in a lot of the right vendor partners...

Mar 2020
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VP/Other Executive

People and Knowledge

Conifer Health Solutions' challenges are having talent that is deep enough and building out bench...

Mar 2020
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VP/Other Executive

Other Observations

One challenge probably comes from an incentive component and considering whether we are...

Mar 2020
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VP/Other Executive

Relationship

I met someone from the vendor's leadership who has really good energy and focus. Another person has...

Mar 2020
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Director

Tools and Methodology

I insourced some of the work that Conifer was doing, and because of that, not only did we see an...

Dec 2019
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CFO

Relationship

All of our revenue cycle people have been moved over to Conifer Health Solutions' employ. The...

Jun 2019
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CFO

Tools and Methodology

Any changes that are made seem to be reactive rather than proactive. Also, we are charged for...

Jun 2019
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CEO/President

Relationship

We are not the biggest client of Conifer Health Solutions, and their focus is on their biggest...

May 2019
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CEO/President

Future Outlook

Our long-term plan with Conifer Health Solutions is we want to exit the relationship as soon as we...

May 2019
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CEO/President

Project Results

From a revenue cycle standpoint, I don’t see Conifer Health Solutions doing anything well. It feels...

May 2019
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CEO/President

Other Observations

Our representative at Conifer Health Solutions is empowered. The person's awareness has increased,...

May 2019
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CEO/President

Tools and Methodology

Conifer Health Solutions is a revenue cycle company of a large organization, and the vendor knows...

May 2019
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Director

Relationship

We meet regularly with Conifer Health Solutions. However, I would like more communication in terms...

Mar 2019
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Director

Project Results

Initially, customer service from Conifer Health Solutions was challenging for us, but things have...

Mar 2019
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Director

Tools and Methodology

Conifer Health Solutions has some good tools, but they are on an old platform. Their platform...

Mar 2019
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Director

Tools and Methodology

Conifer Health Solutions has quite a bit of technology that we can use to focus on reducing denials....

Mar 2019
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Director

Project Results

Part of the objective of partnering with Conifer Health Solutions was to ensure that we beefed up...

Mar 2019
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Director

People and Knowledge

Conifer Health Solutions is more nimble than other firms in terms of being able to access resources....

Mar 2019
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Director

Tools and Methodology

Conifer Health Solutions absolutely provides transparency in their performance. We have a set of...

Mar 2019
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Director

ROI and Cost

Conifer Health Solutions periodically nickel-and-dimes us. We had to add certain things, and the...

Mar 2019
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Director

Other Observations

Conifer Health Solutions doesn’t really help with reducing the cost to collect because their...

Mar 2019
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Director

Relationship

Conifer Health Solutions' executives worked with me regularly. The executive involvement was very good....

Mar 2019
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Director

ROI and Cost

Without a shadow of a doubt, I know that Conifer Health Solutions did not nickel-and-dime me. They...

Mar 2019
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Director

Tools and Methodology

When I first talked with Conifer Health Solutions, I knew exactly how many people I wanted on the...

Mar 2019
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Director

Tools and Methodology

I didn’t have to tell Conifer Health Solutions much. They just knew how I wanted the work done and...

Mar 2019
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Director

Project Results

Conifer Health Solutions has done a very good job of keeping me up to date about how things are...

Mar 2019
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Director

Project Results

I can be demanding, but Conifer Health Solutions has stepped up to the plate and has done everything...

Mar 2019
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Director

Project Results

Conifer Health Solutions finished their work before their contracted term was up. When I met with...

Mar 2019
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Director

Other Observations

If Conifer Health Solutions' executives were involved, things were good. We demanded involvement,...

Mar 2019
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Director

Relationship

Conifer Health Solutions didn't want to listen to the needs of my company. They had their own agenda...

Mar 2019
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Director

People and Knowledge

Whenever I asked Conifer Health Solutions about what they were seeing from other clients and from...

Mar 2019
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Director

Tools and Methodology

Conifer Health Solutions has several people who are excellent, but for the most part, there is no...

Mar 2019
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CFO

Relationship

We have constant communication with some of the executives. They are always very receptive.

Mar 2019
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CFO

Sales and Contracting

Conifer Health Solutions charges based on a percent of cash collections. That is all we have to deal...

Mar 2019
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CFO

Tools and Methodology

Conifer Health Solutions was very visible. We had weekly meetings in which there was a very large...

Mar 2019
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CFO

Tools and Methodology

Conifer Health Solutions has very cutting-edge software.

Mar 2019
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CFO

Project Results

I was very pleased with our engagement with Conifer Health Solutions. Had we not been acquired, we...

Mar 2019
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CFO

Project Results

We have cash goals that we base on the previous months of collection. We also have a goal for bad...

Mar 2019
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CFO

Project Results

Conifer Health Solutions makes things seamless for our patients. When patients call to pay their...

Mar 2019
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CFO

Project Results

Conifer Health Solutions has several call centers, and one was related to patients because it was...

Mar 2019
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Director

People and Knowledge

Conifer's on-site team is superb. They are engaged and involved. The off-site teams have been a...

Feb 2019
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Director

Project Results

Conifer manages our business office. They haven't brought any tools to the table. The tools consist...

Feb 2019
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CEO/President

ROI and Cost

We put a lot of eggs into one basket with Conifer Health Solutions, and I don’t think it paid off. I...

Nov 2018
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CEO/President

Other Observations

Conifer Health Solutions had trained and knowledgeable staff. They did okay, but the management was...

Nov 2018
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CEO/President

People and Knowledge

Executive involvement is one of Conifer Health Solutions’ biggest weaknesses. The executive team...

Nov 2018
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CEO/President

People and Knowledge

I expect my vendor to be proactive and solve problems. We often identify problems, and Conifer...

Nov 2018
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CEO/President

Project Results

I am totally dissatisfied with Conifer Health Solutions, and they know that. They are in charge of...

Nov 2018
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CEO/President

Project Results

Conifer Health Solutions is one of the worst vendors I have dealt with on any level. They aren’t a...

Nov 2018
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VP/Other Executive

Project Results

Conifer Health Solutions has been fantastic. They have really helped us move the needle on a bunch...

Mar 2018
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VP/Other Executive

Tools and Methodology

We had issues with one of Conifer Health Solutions’ employees. One person was not working out....

Mar 2018
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VP/Other Executive

Project Results

We have had some extreme challenges during our time using Conifer Health Solutions. They had an...

Feb 2018
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VP/Other Executive

Project Results

We have struggled with Conifer Health Solutions because they have changed the ownership of billing...

Feb 2018
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VP/Other Executive

Other Observations

I don't want to complain about Conifer Health Solutions just because of differences in the contract...

Feb 2018
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VP/Other Executive

People and Knowledge

We had to escalate issues all the way up to the president of Conifer Health Solutions....

Feb 2018
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VP/Other Executive

People and Knowledge

We brought processes and perspectives to the table that Conifer Health Solutions wasn't used to....

Feb 2018
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VP/Other Executive

Project Results

We asked for metrics from Conifer Health Solutions that we watch in our dashboards, and they weren't...

Feb 2018
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VP/Other Executive

Project Results

We never received strategic expertise from Conifer Health Solutions. We have been playing catch-up...

Feb 2018
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VP/Other Executive

Project Results

I didn't want Conifer Health Solutions to take all of the blame for the complicating factors and...

Feb 2018
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VP/Other Executive

Project Results

Conifer Health Solutions underestimated the detail we wanted in our cash collections and charging...

Feb 2018
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VP/Other Executive

Relationship

It is difficult to keep up with and manage the complexities and the constant changes with payers....

Feb 2018
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Director

Tools and Methodology

We had an ongoing contract with Conifer Health Solutions, but we renegotiated because of performance...

Jan 2018
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Director

People and Knowledge

Conifer Health Solutions still has our business because of the support of a few of their...

Jan 2018
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Director

Project Results

Conifer Health Solutions' interactions with our patients have been very good. They have good...

Jan 2018
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Director

ROI and Cost

We had an issue with Conifer Health Solutions that led to a significant loss of money. That issue...

Jan 2018
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Director

Other Observations

Conifer Health Solutions has rectified some of their performance issues, but it took years to turn...

Jan 2018
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Director

People and Knowledge

Conifer Health Solutions' IT people definitely struggle with their support. We have constant back...

Jan 2018
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Director

Tools and Methodology

Conifer Health Solutions is not great. They have not devoted enough resources to our account. They...

Jan 2018
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Director

Project Results

We have called Conifer Health Solutions to manage our A/R. They are acting more transactional, and...

Jan 2018
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Director

People and Knowledge

I like the directors that I work with from Conifer Health Solutions, but they can only do so much....

Jan 2018
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Director

Other Observations

We still work with Conifer Health Solutions on revenue-cycle performance for our hospital. They are...

Dec 2017
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Director

Project Results

The people we worked with at Conifer Health Solutions were very receptive to our needs and demands....

Dec 2017
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Director

Relationship

Conifer Health Solutions' leaders are passionate about their work, and they care about doing a good...

Dec 2017
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Director

Lessons Learned

Conifer Health Solutions' deliverables were hit or miss. They did a good job of collecting or...

Dec 2017
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Director

Tools and Methodology

Conifer Health Solutions suffers from a lack of commitment. They aren't properly staffed to handle...

Dec 2017
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Director

Lessons Learned

It is imperative that people who use Conifer Health Solutions don't install the software and then...

Dec 2017
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Director

ROI and Cost

Conifer Health Solutions doesn't charge us for every little thing. They have been really good about...

Dec 2017
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CFO

Project Results

We wanted to outsource our routine operations to Conifer Health Solutions because we wanted to...

Nov 2017