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Conifer Health Solutions Revenue Cycle Outsourcing Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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VP/Other Executive

Conifer Health Solutions has really stepped up and done a good job of managing our revenue cycle....

Dec 2020
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VP/Other Executive

Conifer Health Solutions' strengths are their structure and their ability to make changes when...

Dec 2020
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VP/Other Executive

Staffing is where Conifer Health Solutions is hurting. They aren't hiring the quality of staff that...

Dec 2020
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VP/Other Executive

The vendor's strategic ability has been better this year. We have had some leadership changes over...

Dec 2020
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VP/Other Executive

The partnership is a little bit shaky because we are transitioning to a physical model and that...

Dec 2020
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VP/Other Executive

The vendor did a really good job for us. There are a lot of vendors that have been around for some...

Dec 2020
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VP/Other Executive

A struggle for everyone is being open and flexible to changes in processes and operations. The...

Dec 2020
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VP/Other Executive

We had several ad hoc and scheduled meetings with the vendor's leadership. The vendor struggled to...

Dec 2020
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VP/Other Executive

The vendor was really good to work with; they have some strong leadership. They do a good job of...

Dec 2020
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Director

At one point, our main contact who was with us for years was let go, and new leadership was put in...

Dec 2020
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Director

We had a conversion that didn’t go extremely well. I came to realize that we were in a lot of...

Dec 2020
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Director

At one point, the vendor realized that we needed more team members, and they worked with us and...

Dec 2020
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Director

There were some glitches because the vendor had changed some technology. I didn’t know about that,...

Dec 2020
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Director

The vendor only had the capacity to work on a certain level of accounts. The vendor didn’t...

Dec 2020
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Director

The vendor has constantly wanted to do more up front with eligibility or financial counseling. But I...

Dec 2020
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Director

I really like the vendor’s people. They are wonderful, good people, and they have tried to...

Dec 2020
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Director

In our engagement with the vendor, there were hiccups along the way, and no one came forward and...

Dec 2020
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Director

The partnership between us and the vendor is strong because they are very willing. They are trying...

Dec 2020
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CFO

We will use Conifer Health Solutions indefinitely. Our experience has been absolutely awesome, but...

Oct 2020
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CFO

Initially, Conifer Health Solutions did move our customer service function to a different state....

Oct 2020
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CFO

Conifer Health Solutions has done a really good job across the board. They are particularly focused...

Oct 2020
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CFO

Nickel-and-diming is not a concern with Conifer Health Solutions. We have contract conversations...

Oct 2020
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CFO

Conifer Health Solutions has no areas for improvement. In terms of branching out, they have tried to...

Oct 2020
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CFO

Conifer Health Solutions’ leaders visit us multiple times, and there is a member of the senior...

Oct 2020
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Director

The vendor has been with us through the COVID-19 crisis. They have worked in partnership with us as...

May 2020
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Director

The vendor is pretty good about not nickel-and-diming. We have some threshold limits, so when our...

May 2020
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Director

The vendor’s support has been great, and we have had a very good relationship. The vendor hasn’t...

May 2020
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Director

The vendor is trying to be more strategic, and they are absolutely seeking more customer input. They...

May 2020
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Director

I have a lot of involvement from the vendor executives. We have regular meetings with the vendor’s...

May 2020
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Director

I would recommend the vendor. If an organization is going to outsource their revenue cycle, they...

May 2020
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Director

Because the vendor is a revenue cycle vendor, people’s success really is only going to be driven by...

May 2020
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VP/Other Executive

The vendor is doing a lot with their offshoring and their remote workforce. The vendor is building...

Mar 2020
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VP/Other Executive

Conifer Health Solutions handles everything that is on their paper, and then I have all the vendors...

Mar 2020
(0)
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VP/Other Executive

I think the outsourcing model is challenging. All in all, things are good. I think we traditionally...

Mar 2020
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VP/Other Executive

The number one pro to me is I don't have any staff to manage. There are a lot of people, and I don't...

Mar 2020
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VP/Other Executive

Conifer Health Solutions' strengths are that they have pulled in a lot of the right vendor partners...

Mar 2020
(0)
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VP/Other Executive

Conifer Health Solutions' challenges are having talent that is deep enough and building out bench...

Mar 2020
(0)
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VP/Other Executive

One challenge probably comes from an incentive component and considering whether we are...

Mar 2020
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VP/Other Executive

I met someone from the vendor's leadership who has really good energy and focus. Another person has...

Mar 2020
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