ARC Commentary
Filtered view: All
Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
The vendor has regular meetings with us. One of the vendor executives is always present. I would...
Login or Create an Account to see details.
Loyalty, Product
The product is beautifully put together; it already has designated target groups of members for case...
Login or Create an Account to see details.
Product, Value
One strength of the product is that it has a drill-through capability; that is just awesome....
Login or Create an Account to see details.
Product
One opportunity the vendor has for improvement on the end-user interface is to display data month by...
Login or Create an Account to see details.
Loyalty
The product was purchased to help support the finance department in analyzing costs. As we realized...
Login or Create an Account to see details.
Loyalty, Value
The reason we selected this product versus developing it internally was that the internal resources...
Login or Create an Account to see details.
Operations
If someone else were looking at this product, I would advise them to put some dollars into training...
Login or Create an Account to see details.
Product
If another organization were considering this product, one suggestion I would give them is to be...
Login or Create an Account to see details.
Loyalty, Product
Even though the product's modules look the same, they don't all have the same filters available. For...
Login or Create an Account to see details.
Culture, Value
I feel like COPE Health Solutions’ fees are reasonable. We do have a contract that includes certain...
Login or Create an Account to see details.
Operations, Value
I feel proficient in the system, and the vendor is always willing to offer additional training. I...
Login or Create an Account to see details.
Relationship
The vendor is very responsive, and they will get us what we need, but I feel like often, that...
Login or Create an Account to see details.
Culture, Loyalty, Value
By how the vendor presented the ARC tool, it had a lot of the information we thought we would need,...
Login or Create an Account to see details.
Culture, Relationship
One of the things about COPE Health Solutions specifically that is different than other vendors that...
Login or Create an Account to see details.
Relationship
Even though we have had some different representatives over the course of the relationship, I have...
Login or Create an Account to see details.
Product
From my perspective, strictly technically speaking, a lot of the solutions are dashboard based. That...
Login or Create an Account to see details.
Product
The vendor does have limited functionalities where perhaps on a precanned dashboard, we can save...
Login or Create an Account to see details.
Operations
I love COPE Health Solutions’ trainings. It can be hard to look at a screen if someone else is using...
Login or Create an Account to see details.
Loyalty, Relationship, Product
COPE Health Solutions has been extremely responsive. They have been really quick to help us with any...
Login or Create an Account to see details.
Relationship
For a successful experience with ARC, a customer should have an idea of what they want...
Login or Create an Account to see details.
Operations
I love COPE Health Solutions’ trainings. It can be hard to look at a screen if someone else is using...
Login or Create an Account to see details.
Product
We are happy with ARC. The reports in ARC are easy to filter. As long as we know what we are looking...
Login or Create an Account to see details.
Relationship
The vendor is easy to work with and so responsive. Our relationship with the vendor as a partner is...
Login or Create an Account to see details.
Product
Before getting ARC, we lacked a complete data set. We only got bits and pieces of data. ARC filled...
Login or Create an Account to see details.
Relationship
COPE Health Solutions usually keeps clients like us up-to-date. The communication is very frequent....
Login or Create an Account to see details.
Relationship
The vendor is very responsive. At one point, we needed an item for a meeting, and the vendor was...
Login or Create an Account to see details.
Product
We use ARC to supplement our data. When we have specific questions about what is happening with...
Login or Create an Account to see details.
Relationship, Product
The product is very user friendly. There are a lot of filters. We can select things by different...
Login or Create an Account to see details.
Operations
The vendor’s training was good. We met with them several times to train on certain products. When we...
Login or Create an Account to see details.
Product
I would tell a friend that small physician groups and IPAs have unique needs, and ARC is filling the...
Login or Create an Account to see details.
Product
ARC has good visualizations and graphs. Those work well. We can show the differences from the prior...
Login or Create an Account to see details.
Loyalty, Product
COPE Health Solutions has Medicare benchmarks, and if they can expand the benchmarks more for the...
Login or Create an Account to see details.
Loyalty, Product
Usability is pretty easy. The user doesn't have to be a rocket scientist or a data guru to dare to...
Login or Create an Account to see details.
Product
Bringing new data into the system is a significant strength for COPE Health Solutions compared to...
Login or Create an Account to see details.
Relationship, Product
There is the tool, and then there are the people that run the tool. What COPE Health Solutions does...
Login or Create an Account to see details.
Loyalty, Product
Technically the vendor doesn't have industry benchmarking yet. Bringing that in is the one thing we...
Login or Create an Account to see details.
Product
One of the things that we miss is that we can't do reporting directly out of the database via SQL...
Login or Create an Account to see details.
Relationship
COPE Health Solutions keeps their promises for the most part. They will get there, but it could take...
Login or Create an Account to see details.
Relationship, Operations
The vendor is responsive and on the ball with support. Their service has been really stellar. COPE...
Login or Create an Account to see details.
Product
The software is intended to show trends, and it is up to us to then make the appropriate changes....
Login or Create an Account to see details.
Product, Value
Compared to what we have had with other vendors, COPE Health Solutions' system is a good, economical...
Login or Create an Account to see details.
Loyalty, Relationship
We had some organizational changes, and COPE Health Solutions was pretty patient and very positive...
Login or Create an Account to see details.
Product
We use ARC to receive feeds on claims exposure as well as electronic health record feeds to then...
Login or Create an Account to see details.
Loyalty, Relationship, Value
The big picture is that we are looking to reduce our medical spending through efficiency, and I...
Login or Create an Account to see details.
Product
COPE Health Solutions could improve the direct feed from the EHR, and that is an evolving process....
Login or Create an Account to see details.
​
Preferences