ARC Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor has regular meetings with us. One of the vendor executives is always present. I would...
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Loyalty, Product
The product is beautifully put together; it already has designated target groups of members for case...
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Product, Value
One strength of the product is that it has a drill-through capability; that is just awesome....
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Product
One opportunity the vendor has for improvement on the end-user interface is to display data month by...
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Loyalty
The product was purchased to help support the finance department in analyzing costs. As we realized...
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Loyalty, Value
The reason we selected this product versus developing it internally was that the internal resources...
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Operations
If someone else were looking at this product, I would advise them to put some dollars into training...
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Product
If another organization were considering this product, one suggestion I would give them is to be...
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Loyalty, Product
Even though the product's modules look the same, they don't all have the same filters available. For...
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Culture, Value
I feel like COPE Health Solutions’ fees are reasonable. We do have a contract that includes certain...
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Operations, Value
I feel proficient in the system, and the vendor is always willing to offer additional training. I...
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Relationship
The vendor is very responsive, and they will get us what we need, but I feel like often, that...
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Culture, Loyalty, Value
By how the vendor presented the ARC tool, it had a lot of the information we thought we would need,...
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Culture, Relationship
One of the things about COPE Health Solutions specifically that is different than other vendors that...
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Relationship
Even though we have had some different representatives over the course of the relationship, I have...
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Product
From my perspective, strictly technically speaking, a lot of the solutions are dashboard based. That...
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Product
The vendor does have limited functionalities where perhaps on a precanned dashboard, we can save...
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Operations
I love COPE Health Solutions’ trainings. It can be hard to look at a screen if someone else is using...
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Loyalty, Relationship, Product
COPE Health Solutions has been extremely responsive. They have been really quick to help us with any...
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Relationship
For a successful experience with ARC, a customer should have an idea of what they want...
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Operations
I love COPE Health Solutions’ trainings. It can be hard to look at a screen if someone else is using...
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Product
We are happy with ARC. The reports in ARC are easy to filter. As long as we know what we are looking...
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Relationship
The vendor is easy to work with and so responsive. Our relationship with the vendor as a partner is...
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Product
Before getting ARC, we lacked a complete data set. We only got bits and pieces of data. ARC filled...
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Relationship
COPE Health Solutions usually keeps clients like us up-to-date. The communication is very frequent....
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Relationship
The vendor is very responsive. At one point, we needed an item for a meeting, and the vendor was...
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Product
We use ARC to supplement our data. When we have specific questions about what is happening with...
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Relationship, Product
The product is very user friendly. There are a lot of filters. We can select things by different...
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Operations
The vendor’s training was good. We met with them several times to train on certain products. When we...
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Product
I would tell a friend that small physician groups and IPAs have unique needs, and ARC is filling the...
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Product
ARC has good visualizations and graphs. Those work well. We can show the differences from the prior...
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Loyalty, Product
COPE Health Solutions has Medicare benchmarks, and if they can expand the benchmarks more for the...
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Loyalty, Product
Usability is pretty easy. The user doesn't have to be a rocket scientist or a data guru to dare to...
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Product
Bringing new data into the system is a significant strength for COPE Health Solutions compared to...
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Relationship, Product
There is the tool, and then there are the people that run the tool. What COPE Health Solutions does...
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Loyalty, Product
Technically the vendor doesn't have industry benchmarking yet. Bringing that in is the one thing we...
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Product
One of the things that we miss is that we can't do reporting directly out of the database via SQL...
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Relationship
COPE Health Solutions keeps their promises for the most part. They will get there, but it could take...
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Relationship, Operations
The vendor is responsive and on the ball with support. Their service has been really stellar. COPE...
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Product
The software is intended to show trends, and it is up to us to then make the appropriate changes....
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Product, Value
Compared to what we have had with other vendors, COPE Health Solutions' system is a good, economical...
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Loyalty, Relationship
We had some organizational changes, and COPE Health Solutions was pretty patient and very positive...
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Product
We use ARC to receive feeds on claims exposure as well as electronic health record feeds to then...
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Loyalty, Relationship, Value
The big picture is that we are looking to reduce our medical spending through efficiency, and I...
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Product
COPE Health Solutions could improve the direct feed from the EHR, and that is an evolving process....
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