PayerOne Risk Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Product, Value
From what I have seen so far, this system is showing great value. We used to print and email risk...
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Product
The workflow is much more forward thinking. It is integrated with the EHR, and it is easy.
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Relationship
In terms of customer service, if we have something urgent come up, Cozeva has been very...
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Product
I like PayerOne Risk's functionality. It is easy to use, and the integration of the risk adjustment...
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Product
Using PayerOne Risk, we are able to see a better risk adjustment score. We are able to incentivize...
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Relationship
Sometimes when we ask for different reports, Cozeva takes a little longer to product them the way we...
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Loyalty
We haven't really been exposed to new technology. In other words, Cozeva hasn't really sat down with...
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Loyalty, Product
We already had a risk adjustment solution, but we brought in PayerOne Risk to close its gaps. Our...
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Product, Value
I would tell a peer or friend that PayerOne Risk is a very high-value solution. I have seen the...
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Operations
Cozeva typically provides training through self-guided videos. When users are implementing a new...
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Relationship, Product
We have been trying to get Cozeva to work directly with our providers. With EMR integration, a lot...
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Relationship
Cozeva's proactivity is in the middle of the road because we have enabled PayerOne Risk. In addition...
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Loyalty, Product
For HEDIS, we use PayerOne Risk to send in a lot of supplemental information that we gather from...
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Relationship, Operations
Those who adopt PayerOne Risk have to keep their eyes on issues that arise during their...
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Operations
Cozeva was very responsive with their implementation. We had beefy implementation calls for months...
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Relationship
The vendor might be spread a little thin. The vendor is doing a lot and is very successful at what...
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Value
We are starting to see extra charges from the vendor. In the past, there were a lot of times we...
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Product
Right now, Cozeva is definitely a partner. With CMS, there is this whole push around...
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Relationship, Product
Cozeva is a rather large aggregator of data. They pull in information from health plans, other...
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Product
We have started to work with the vendor around the product they call Cozeva Connect, the EHR...
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Loyalty
Cozeva has an NLP product that we just employed and launched as part of the integration effort. We...
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Loyalty
We are using another vendor to help us with some NLP and chart reviews, but we are actually slowly...
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Relationship
Cozeva is a good partner, but they are still a vendor. They are not quick to admit to something...
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Product
The product really helps us know exactly what gaps to focus on during the POC. For example, some...
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Product
On the risk side, Cozeva incorporates things like the short return files from CMS that offer us the...
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Product, Value
Cozeva does a good job of tracking who is using the system. If a provider is not utilizing PayerOne...
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Product
We are using the chart retrieval with EHR integration. Cozeva did help us integrate with our EHR,...
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Product
PayerOne Risk is a great, quality platform. Our providers love it. With it, our providers have been...
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Relationship, Operations
I am very familiar with Cozeva's team. The people on that team are very good at being flexible when...
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Relationship, Product
When it comes to data, Cozeva's team works very closely with our data teams. All of the data specs...
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Relationship
If we have an issue when it comes to either programmatic data transfers or reports, we go to Cozeva,...
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Loyalty, Value
Cozeva's offerings are well recognized in our state's market. That is probably the biggest reason we...
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Relationship
Cozeva doesn't necessarily wait for us to ask for improvements. They take it upon themselves to come...
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Relationship
The overall product is good, but it isn't great. It would be great if it had better account...
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