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CSI Healthcare IT HIT Staffing Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
I love our analyst. They are super smart and efficient. We talk to them every month, but we don't...
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Manager
We love that we have a contact who checks in on us and communicates regularly and quickly with me....
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Manager
We were very satisfied with the CSI Healthcare IT service. The firm has pretty high-quality...
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Manager
Even when we had to replace someone, the firm worked very quickly for us. We identified a need, and...
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VP/Other Executive
The firm's services are entirely remote right now. We did have a workforce on-site until COVID-19...
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VP/Other Executive
The firm is always prompt. If we send a request, they usually give us multiple responses within the...
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VP/Other Executive
The firm does a good job of providing the needed resources. We have had to replace a few resources,...
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VP/Other Executive
We agree with the firm ahead of time on the price. We have worked together for a long time, so...
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VP/Other Executive
The firm consistently meets my expectations. They don’t disappoint. The firm knows us, so when we...
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VP/Other Executive
I don’t really see the firm as my source of knowledge about what is out in the industry. I see them...
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Analyst/Coordinator
We replaced one person. I don't know the details about that, but I was happy about how CSI...
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Analyst/Coordinator
I don't know yet whether CSI Healthcare IT has exceeded our expectations because we are still a...
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Director
All of the CTs have done very well. Different locations have shown us how well the training is...
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Director
I do not blame the support people at all. For the role that we have, it is very challenging to find...
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Director
CSI Healthcare IT really helped in the whole budgeting process and how the budget would be broken...
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Director
CSI Healthcare IT is really good about having team meetings with all of their different people on...
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Director
The vendor helps us augment our staff. We bring in builders who have the experience that we need....
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Director
The vendor does a good job of scoping out work ahead of time. They don't nickel-and-dime us. That is...
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Director
The vendor exceeds our expectations. They do an excellent job of vetting resources and making sure...
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Director
There wasn't anything that the vendor needed to improve on our last project with them. They helped...
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Director
We have a trusting relationship with the vendor. We stay in touch with them. The vendor is able to...
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Director
The vendor is very high quality and competitive from a cost standpoint. We may occasionally leverage...
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VP/Other Executive
CSI Healthcare IT has a contracted rate with us for extra hands-on support, but that doesn't mean...
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VP/Other Executive
CSI Healthcare IT has a contracted rate with us, and it is low. Whenever I have had to replace...
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VP/Other Executive
CSI Healthcare IT has exceeded our expectations as we have looked for broad skill sets. But the...
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VP/Other Executive
I have been very happy with CSI Healthcare IT. We have great candidates. We contracted with CSI...
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VP/Other Executive
I have only had to replace one consultant from CSI Healthcare IT. The person wasn't following our...
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VP/Other Executive
CSI Healthcare IT was very prompt in filling the requested role for what we needed. They sold us...
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CIO
Most of the resources that CSI Healthcare IT has placed have remained with us. One of them is a very...
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CIO
We are always looking for top talent, and some partners that I wouldn't rate as high would just...
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Manager
I would recommend CSI Healthcare IT because I know I can go to them to find a hard-to-get person....
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Analyst/Coordinator
CSI Healthcare IT is very good at working through contracts and candidates in front of us. They are...
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Analyst/Coordinator
The vendor is expensive, so I have very high expectations of them. So far, our current resource is...
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Director
Overall, I would give the vendor high marks for their support during the COVID-19 crisis. We have...
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Director
CSI Healthcare IT did a very good job of filling the role that we asked of them. They gave us candid...
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Director
CSI Healthcare IT's executives are very involved. They are always checking to see whether we are...
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Manager
CSI Healthcare IT did well with providing us with resources. I have worked with contractors before,...
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Manager
We got the best rate we could get when we contracted with CSI Healthcare IT. If there were any...
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Manager
Our main contact from CSI Healthcare IT has just been awesome at keeping in contact with us, making...
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Manager
CSI Healthcare IT could improve with better communication with their contractors, operational...
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Manager
Our project with CSI Healthcare IT was very complex. They provided education to our users after we...
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CIO
Our organization discovered some concerns about the quality of work that were costly. We had to...
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CIO
CSI Healthcare IT demonstrated the ability to take on a large workload. I was pleased at how they...
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Director
If someone on our team resigns, we generally hire someone else. We bring in contracted staff from...
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Director
The vendor's staff members are very responsive to requests. When we need an account executive, we...
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Director
The number of consultants we have from the vendor varies depending on what is happening within the...
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Manager
When I need extra help around the build, testing, or rollout, I usually go to CSI Healthcare IT....
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Manager
Part of our success is that we have been working with the same representative for a number of years....
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Manager
A resource that we had from CSI Healthcare IT during COVID-19 was phenomenal. The person was able to...
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Manager
We don't usually use CSI Healthcare IT resources long term. But in terms of meeting project metrics,...
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Manager
We have agreements with CSI Healthcare IT about charges and paying for travel expenses. CSI...
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Manager
CSI Healthcare IT consistently exceeds expectations. That gets harder and harder to do the better a...
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VP/Other Executive
CSI Healthcare IT built some goals where we needed them. The vendor has been able to find and retain...
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VP/Other Executive
Our team did the build, but CSI Healthcare IT learned and directed the build. One of our people had...
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VP/Other Executive
We went to multiple companies with our project and interviewed several people. The CSI Healthcare IT...
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VP/Other Executive
CSI Healthcare IT has reached out more proactively in the last year. They really understand our...
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Analyst/Coordinator
CSI Healthcare IT did a great job with at-the-elbow support for our clinic. Our crowd was difficult...
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Analyst/Coordinator
We were reluctant to outsource our support. We weren't sure that anyone else was going to be able to...
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Analyst/Coordinator
There was at least one situation where we were ready to cut down on support. There were one or two...
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Analyst/Coordinator
There is always room for improvement. But CSI Healthcare IT definitely helped answer our providers'...
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CIO
We have a partnership with CSI Healthcare IT. They meet with us regularly, and they understand what...
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Director
The vendor provides the staff for the clinical application build and user training. The vendor has...
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Director
We have had to replace vendor resources, but we have done that with only a few people. We have had...
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Director
The vendor had two or three misfires in the resources they provided to us. About 90% of the time,...
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Director
We don’t have a lot of vendor executive involvement with our team, but anytime we have needed the...
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Director
The vendor needs to better vet the candidates before they are given to us. There have been a few...
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Director
I highly recommend the vendor to others. If people are looking for a vendor who can help find...
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Director
We had some turnover on our analyst team, and CSI Healthcare IT was able to provide me with some...
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Director
The vendor’s analysts should have lists that go along with their résumés that show what work they...
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Director
The vendor recruiters were responsive, and they were very good about reaching out and reminding me...
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Director
CSI Healthcare IT did a really good job of staying in touch but not being overbearing. Salespeople...
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Director
We were struggling with recruiting, and CSI Healthcare IT jumped in and helped us recruit...
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Director
CSI Healthcare IT found us a number of people that had the qualifications we were looking for. Then...
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Director
CSI Healthcare IT was so understanding and worked with us so well, I would give them very high marks...
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Director
I would consider the work that CSI Healthcare IT did to be highly complex because we couldn't do it...
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Director
The respect that CSI Healthcare IT shows for their customers is what really makes me feel that they...
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Director
We are in a rural area, and it isn't one of those areas where people have always wanted to work, so...
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Director
I haven't talked to anyone in management at CSI Healthcare IT. I have no idea what the roles are of...
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CIO
We needed to backfill a position, and CSI Healthcare IT was able to find the right resource for us....
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CIO
The process of filling our role was pretty quick. It only took a few weeks to interview people and...
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Manager
The vendor’s on-site, at-the-elbow support is wonderful. The vendor goes above and beyond. We have a...
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Manager
We would bring the vendor back if we were doing on-site support. The vendor is to the point where...
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Manager
The vendor kept the cost as manageable as possible, and they cut costs where they could. We always...
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Manager
I don’t have to pay attention to anything that goes on with the at-the-elbow support from the vendor...
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Manager
We can typically cut our support early because the vendor is here to help and assist us with solid...
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Manager
I definitely see us continuing our partnership with the vendor. For virtual support, I want to...
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Manager
In general, we have to understand what the vendor’s road map looks like in terms of supporting other...
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Manager
We have been working with CSI Healthcare IT for many years. They are probably one of my top go-to...
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Manager
We were supposed to do an upgrade, but it was postponed. We are a busy organization, but we have...
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Manager
The most recent project the vendor worked on was low complexity. The vendor has been good about...
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Director
We did have a problem with one resource. That got figured out, and we didn’t have to replace that...
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Director
I would give CSI Healthcare IT the highest score for strategic ability. There hasn't been an area...
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Director
When it comes to the strength of our partnership, we are doing transactional business. The vendor...
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VP/Other Executive
CSI Healthcare IT has been excellent in filling roles for us. CSI Healthcare IT has had a really...
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VP/Other Executive
We have a great relationship. We negotiate our processes ahead of time so that we don't have to...
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VP/Other Executive
The vendor is very responsive. They have a wide range of resources to offer and follows up with...
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VP/Other Executive
Our representative can't visit now because of COVID-19, but before, the representative made regular...
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VP/Other Executive
CSI Healthcare IT did the user training prior to the go-live. They also offered go-live support. We...
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VP/Other Executive
I would rate CSI Healthcare IT pretty high for matching the needs we had with the skill set of their...
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VP/Other Executive
I would give the training piece a pretty high score for the quality of consultants, maybe I would...
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VP/Other Executive
Tangible outcomes mean that our people were trained, and those people drove our outcomes. I guess I...
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VP/Other Executive
I would buy CSI Healthcare IT's service again. In fact, I am going to buy it again. CSI Healthcare...
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VP/Other Executive
If someone asked me about CSI Healthcare IT, I would say that the best part about their training...
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VP/Other Executive
I worked with CSI Healthcare IT prior to my coming here and always found them to be very easy to...
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VP/Other Executive
When we ask for potential candidates to fill certain needs, the vendor appears to have a decent...
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CIO
The vendor has really good people, but they are coming at a cost. If a vendor is going to be a...
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CIO
From a customer service perspective, CSI Healthcare IT is great. We give them a requirement, and...
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CIO
CSI Healthcare IT does a great job with quality and with recruiters finding the right people, but...
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VP/Other Executive
I gauge employees by seeing how they respond when they aren't hitting something out of the park....
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VP/Other Executive
Our account representative has always been incredibly responsive and not intrusive. Our account...
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VP/Other Executive
We went through a very robust RFP process for our large implementations a couple of years ago. CSI...
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CIO
I would definitely use the vendor's services again, but they would have to be at a price point that...
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CIO
The staff augmenting person is a really good analyst and is actually better than the person the...
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VP/Other Executive
If an engagement wasn't going well, then we wouldn't keep the vendor here. There are many...
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Manager
CSI Healthcare IT is pretty good when it comes to us receiving our money’s worth. I would recommend...
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