CSI Healthcare IT HIT Staffing Comments

 
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CIO

Project Results

Our organization discovered some concerns about the quality of work that were costly. We had to...

Nov 2020
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CIO

Project Results

CSI Healthcare IT demonstrated the ability to take on a large workload. I was pleased at how they...

Nov 2020
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Director

Other Observations

If someone on our team resigns, we generally hire someone else. We bring in contracted staff from...

Nov 2020
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Director

Relationship

The vendor's staff members are very responsive to requests. When we need an account executive, we...

Nov 2020
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Director

People and Knowledge

The number of consultants we have from the vendor varies depending on what is happening within the...

Nov 2020
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Manager

Tools and Methodology

When I need extra help around the build, testing, or rollout, I usually go to CSI Healthcare IT....

Oct 2020
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Manager

Tools and Methodology

Part of our success is that we have been working with the same representative for a number of years....

Oct 2020
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Manager

People and Knowledge

A resource that we had from CSI Healthcare IT during COVID-19 was phenomenal. The person was able to...

Oct 2020
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Manager

Tools and Methodology

We don't usually use CSI Healthcare IT resources long term. But in terms of meeting project metrics,...

Oct 2020
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Manager

ROI and Cost

We have agreements with CSI Healthcare IT about charges and paying for travel expenses. CSI...

Oct 2020
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Manager

Tools and Methodology

CSI Healthcare IT consistently exceeds expectations. That gets harder and harder to do the better a...

Oct 2020
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VP/Other Executive

People and Knowledge

CSI Healthcare IT built some goals where we needed them. The vendor has been able to find and retain...

Oct 2020
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VP/Other Executive

Project Results

Our team did the build, but CSI Healthcare IT learned and directed the build. One of our people had...

Oct 2020
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VP/Other Executive

Project Results

We went to multiple companies with our project and interviewed several people. The CSI Healthcare IT...

Oct 2020
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VP/Other Executive

People and Knowledge

CSI Healthcare IT has reached out more proactively in the last year. They really understand our...

Oct 2020
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Analyst/Coordinator

Project Results

CSI Healthcare IT did a great job with at-the-elbow support for our clinic. Our crowd was difficult...

Oct 2020
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Analyst/Coordinator

Project Results

We were reluctant to outsource our support. We weren't sure that anyone else was going to be able to...

Oct 2020
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Analyst/Coordinator

People and Knowledge

There was at least one situation where we were ready to cut down on support. There were one or two...

Oct 2020
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Analyst/Coordinator

Project Results

There is always room for improvement. But CSI Healthcare IT definitely helped answer our providers'...

Oct 2020
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CIO

Project Results

We have a partnership with CSI Healthcare IT. They meet with us regularly, and they understand what...

Oct 2020
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Director

People and Knowledge

The vendor provides the staff for the clinical application build and user training. The vendor has...

Oct 2020
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Director

People and Knowledge

We have had to replace vendor resources, but we have done that with only a few people. We have had...

Oct 2020
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Director

People and Knowledge

The vendor had two or three misfires in the resources they provided to us. About 90% of the time,...

Oct 2020
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Director

Relationship

We don’t have a lot of vendor executive involvement with our team, but anytime we have needed the...

Oct 2020
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Director

Tools and Methodology

The vendor needs to better vet the candidates before they are given to us. There have been a few...

Oct 2020
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Director

Project Results

I highly recommend the vendor to others. If people are looking for a vendor who can help find...

Oct 2020
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Director

People and Knowledge

We had some turnover on our analyst team, and CSI Healthcare IT was able to provide me with some...

Oct 2020
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Director

Tools and Methodology

The vendor’s analysts should have lists that go along with their résumés that show what work they...

Oct 2020
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Director

Tools and Methodology

The vendor recruiters were responsive, and they were very good about reaching out and reminding me...

Oct 2020
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Director

Relationship

CSI Healthcare IT did a really good job of staying in touch but not being overbearing. Salespeople...

Oct 2020
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Director

Tools and Methodology

We were struggling with recruiting, and CSI Healthcare IT jumped in and helped us recruit...

Oct 2020
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Director

Tools and Methodology

CSI Healthcare IT found us a number of people that had the qualifications we were looking for. Then...

Oct 2020
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Director

Project Results

CSI Healthcare IT was so understanding and worked with us so well, I would give them very high marks...

Oct 2020
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Director

Project Results

I would consider the work that CSI Healthcare IT did to be highly complex because we couldn't do it...

Oct 2020
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Director

Relationship

The respect that CSI Healthcare IT shows for their customers is what really makes me feel that they...

Oct 2020
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Director

People and Knowledge

We are in a rural area, and it isn't one of those areas where people have always wanted to work, so...

Oct 2020
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Director

People and Knowledge

I haven't talked to anyone in management at CSI Healthcare IT. I have no idea what the roles are of...

Oct 2020
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CIO

People and Knowledge

We needed to backfill a position, and CSI Healthcare IT was able to find the right resource for us....

Oct 2020
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CIO

Tools and Methodology

The process of filling our role was pretty quick. It only took a few weeks to interview people and...

Oct 2020
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Manager

Tools and Methodology

The vendor’s on-site, at-the-elbow support is wonderful. The vendor goes above and beyond. We have a...

Oct 2020
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Manager

Tools and Methodology

We would bring the vendor back if we were doing on-site support. The vendor is to the point where...

Oct 2020
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Manager

People and Knowledge

The vendor kept the cost as manageable as possible, and they cut costs where they could. We always...

Oct 2020
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Manager

Tools and Methodology

I don’t have to pay attention to anything that goes on with the at-the-elbow support from the vendor...

Oct 2020
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Manager

ROI and Cost

We can typically cut our support early because the vendor is here to help and assist us with solid...

Oct 2020
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Manager

Future Outlook

I definitely see us continuing our partnership with the vendor. For virtual support, I want to...

Oct 2020
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Manager

Tools and Methodology

In general, we have to understand what the vendor’s road map looks like in terms of supporting other...

Oct 2020
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Manager

Project Results

We have been working with CSI Healthcare IT for many years. They are probably one of my top go-to...

Oct 2020
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Manager

People and Knowledge

We were supposed to do an upgrade, but it was postponed. We are a busy organization, but we have...

Oct 2020
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Manager

People and Knowledge

The most recent project the vendor worked on was low complexity. The vendor has been good about...

Oct 2020
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Director

People and Knowledge

We did have a problem with one resource. That got figured out, and we didn’t have to replace that...

Oct 2020
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Director

People and Knowledge

I would give CSI Healthcare IT the highest score for strategic ability. There hasn't been an area...

Oct 2020
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Director

Relationship

When it comes to the strength of our partnership, we are doing transactional business. The vendor...

Oct 2020
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VP/Other Executive

People and Knowledge

CSI Healthcare IT has been excellent in filling roles for us. CSI Healthcare IT has had a really...

Oct 2020
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VP/Other Executive

Sales and Contracting

We have a great relationship. We negotiate our processes ahead of time so that we don't have to...

Oct 2020
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VP/Other Executive

Relationship

The vendor is very responsive. They have a wide range of resources to offer and follows up with...

Oct 2020
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VP/Other Executive

People and Knowledge

Our representative can't visit now because of COVID-19, but before, the representative made regular...

Oct 2020
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VP/Other Executive

Tools and Methodology

CSI Healthcare IT did the user training prior to the go-live. They also offered go-live support. We...

Oct 2020
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VP/Other Executive

Tools and Methodology

I would rate CSI Healthcare IT pretty high for matching the needs we had with the skill set of their...

Oct 2020
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VP/Other Executive

People and Knowledge

I would give the training piece a pretty high score for the quality of consultants, maybe I would...

Oct 2020
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VP/Other Executive

Tools and Methodology

Tangible outcomes mean that our people were trained, and those people drove our outcomes. I guess I...

Oct 2020
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VP/Other Executive

ROI and Cost

I would buy CSI Healthcare IT's service again. In fact, I am going to buy it again. CSI Healthcare...

Oct 2020
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VP/Other Executive

Relationship

If someone asked me about CSI Healthcare IT, I would say that the best part about their training...

Oct 2020
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VP/Other Executive

Project Results

I worked with CSI Healthcare IT prior to my coming here and always found them to be very easy to...

Sep 2020
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VP/Other Executive

People and Knowledge

When we ask for potential candidates to fill certain needs, the vendor appears to have a decent...

Sep 2020
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CIO

ROI and Cost

The vendor has really good people, but they are coming at a cost. If a vendor is going to be a...

Sep 2020
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CIO

Tools and Methodology

From a customer service perspective, CSI Healthcare IT is great. We give them a requirement, and...

Sep 2020
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CIO

ROI and Cost

CSI Healthcare IT does a great job with quality and with recruiters finding the right people, but...

Sep 2020
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VP/Other Executive

Tools and Methodology

I gauge employees by seeing how they respond when they aren't hitting something out of the park....

Sep 2020
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VP/Other Executive

People and Knowledge

Our account representative has always been incredibly responsive and not intrusive. Our account...

Sep 2020
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VP/Other Executive

Relationship

We went through a very robust RFP process for our large implementations a couple of years ago. CSI...

Sep 2020
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CIO

Tools and Methodology

I would definitely use the vendor's services again, but they would have to be at a price point that...

Sep 2020
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CIO

People and Knowledge

The staff augmenting person is a really good analyst and is actually better than the person the...

Sep 2020
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VP/Other Executive

Relationship

If an engagement wasn't going well, then we wouldn't keep the vendor here. There are many...

Aug 2020
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Manager

Relationship

CSI Healthcare IT is pretty good when it comes to us receiving our money’s worth. I would recommend...

Jun 2020
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VP/Other Executive

Sales and Contracting

CSI Healthcare IT was very good about not charging for every little thing. They were actually very...

May 2020
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VP/Other Executive

Relationship

The quality of the staff is good. I get almost no escalations, and the vendor has built up their...

May 2020
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VP/Other Executive

Relationship

I would absolutely recommend CSI Healthcare IT. During our journey with them, they have demonstrated...

May 2020
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Director

People and Knowledge

CSI Healthcare IT has done a very good job of providing consultants. The quality of the consultants...

May 2020
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Manager

Tools and Methodology

Our last go-live needed to be postponed due to COVID-19. With the global pandemic situation, the...

Apr 2020
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Manager

Other Observations

When we get a large number of unique individuals supporting a go-live, we are going to have a few...

Apr 2020
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Director

Tools and Methodology

CSI Healthcare IT is great at removing bad apples. They have a wide net and can quickly pull...

Jan 2020
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Director

People and Knowledge

The vendor thrives on large go-lives, and they manage their staff effectively. Because of the...

Jan 2020
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Director

Relationship

Our engagement with CSI Healthcare IT had very few hiccups, and the vendor was quick to remedy any...

Jan 2020
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Director

Tools and Methodology

CSI Healthcare IT's willingness to engage when we had a need or question was impressive. Until we...

Jan 2020