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CSI Healthcare IT HIT Staffing Comments
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KLAS Research Director - Kaleb Harris
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Kaleb Harris

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Director

The vendor helps us augment our staff. We bring in builders who have the experience that we need....

Feb 2021
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Director

The vendor does a good job of scoping out work ahead of time. They don't nickel-and-dime us. That is...

Feb 2021
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Director

The vendor exceeds our expectations. They do an excellent job of vetting resources and making sure...

Feb 2021
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Director

There wasn't anything that the vendor needed to improve on our last project with them. They helped...

Feb 2021
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Director

We have a trusting relationship with the vendor. We stay in touch with them. The vendor is able to...

Feb 2021
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Director

The vendor is very high quality and competitive from a cost standpoint. We may occasionally leverage...

Feb 2021
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VP/Other Executive

CSI Healthcare IT has a contracted rate with us for extra hands-on support, but that doesn't mean...

Dec 2020
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VP/Other Executive

CSI Healthcare IT has a contracted rate with us, and it is low. Whenever I have had to replace...

Dec 2020
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VP/Other Executive

CSI Healthcare IT has exceeded our expectations as we have looked for broad skill sets. But the...

Dec 2020
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VP/Other Executive

I have been very happy with CSI Healthcare IT. We have great candidates. We contracted with CSI...

Dec 2020
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VP/Other Executive

I have only had to replace one consultant from CSI Healthcare IT. The person wasn't following our...

Dec 2020
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VP/Other Executive

CSI Healthcare IT was very prompt in filling the requested role for what we needed. They sold us...

Dec 2020
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CIO

Most of the resources that CSI Healthcare IT has placed have remained with us. One of them is a very...

Dec 2020
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CIO

We are always looking for top talent, and some partners that I wouldn't rate as high would just...

Dec 2020
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Manager

I would recommend CSI Healthcare IT because I know I can go to them to find a hard-to-get person....

Dec 2020
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Analyst/Coordinator

CSI Healthcare IT is very good at working through contracts and candidates in front of us. They are...

Dec 2020
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Analyst/Coordinator

The vendor is expensive, so I have very high expectations of them. So far, our current resource is...

Dec 2020
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Director

Overall, I would give the vendor high marks for their support during the COVID-19 crisis. We have...

Dec 2020
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Director

CSI Healthcare IT did a very good job of filling the role that we asked of them. They gave us candid...

Dec 2020
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Director

CSI Healthcare IT's executives are very involved. They are always checking to see whether we are...

Dec 2020
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Manager

CSI Healthcare IT did well with providing us with resources. I have worked with contractors before,...

Dec 2020
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Manager

We got the best rate we could get when we contracted with CSI Healthcare IT. If there were any...

Dec 2020
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Manager

Our main contact from CSI Healthcare IT has just been awesome at keeping in contact with us, making...

Dec 2020
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Manager

CSI Healthcare IT could improve with better communication with their contractors, operational...

Dec 2020
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Manager

Our project with CSI Healthcare IT was very complex. They provided education to our users after we...

Dec 2020
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CIO

Our organization discovered some concerns about the quality of work that were costly. We had to...

Nov 2020
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CIO

CSI Healthcare IT demonstrated the ability to take on a large workload. I was pleased at how they...

Nov 2020
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Director

If someone on our team resigns, we generally hire someone else. We bring in contracted staff from...

Nov 2020
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Director

The vendor's staff members are very responsive to requests. When we need an account executive, we...

Nov 2020
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Director

The number of consultants we have from the vendor varies depending on what is happening within the...

Nov 2020
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Manager

When I need extra help around the build, testing, or rollout, I usually go to CSI Healthcare IT....

Oct 2020
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Manager

Part of our success is that we have been working with the same representative for a number of years....

Oct 2020
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Manager

A resource that we had from CSI Healthcare IT during COVID-19 was phenomenal. The person was able to...

Oct 2020
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Manager

We don't usually use CSI Healthcare IT resources long term. But in terms of meeting project metrics,...

Oct 2020
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Manager

We have agreements with CSI Healthcare IT about charges and paying for travel expenses. CSI...

Oct 2020
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Manager

CSI Healthcare IT consistently exceeds expectations. That gets harder and harder to do the better a...

Oct 2020
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VP/Other Executive

CSI Healthcare IT built some goals where we needed them. The vendor has been able to find and retain...

Oct 2020
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VP/Other Executive

Our team did the build, but CSI Healthcare IT learned and directed the build. One of our people had...

Oct 2020
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VP/Other Executive

We went to multiple companies with our project and interviewed several people. The CSI Healthcare IT...

Oct 2020
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VP/Other Executive

CSI Healthcare IT has reached out more proactively in the last year. They really understand our...

Oct 2020
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Analyst/Coordinator

CSI Healthcare IT did a great job with at-the-elbow support for our clinic. Our crowd was difficult...

Oct 2020
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Analyst/Coordinator

We were reluctant to outsource our support. We weren't sure that anyone else was going to be able to...

Oct 2020
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Analyst/Coordinator

There was at least one situation where we were ready to cut down on support. There were one or two...

Oct 2020
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Analyst/Coordinator

There is always room for improvement. But CSI Healthcare IT definitely helped answer our providers'...

Oct 2020
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CIO

We have a partnership with CSI Healthcare IT. They meet with us regularly, and they understand what...

Oct 2020
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Director

The vendor provides the staff for the clinical application build and user training. The vendor has...

Oct 2020
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Director

We have had to replace vendor resources, but we have done that with only a few people. We have had...

Oct 2020
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Director

The vendor had two or three misfires in the resources they provided to us. About 90% of the time,...

Oct 2020
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Director

We don’t have a lot of vendor executive involvement with our team, but anytime we have needed the...

Oct 2020
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Director

The vendor needs to better vet the candidates before they are given to us. There have been a few...

Oct 2020
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Director

I highly recommend the vendor to others. If people are looking for a vendor who can help find...

Oct 2020
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Director

We had some turnover on our analyst team, and CSI Healthcare IT was able to provide me with some...

Oct 2020
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Director

The vendor’s analysts should have lists that go along with their résumés that show what work they...

Oct 2020
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Director

The vendor recruiters were responsive, and they were very good about reaching out and reminding me...

Oct 2020
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Director

CSI Healthcare IT did a really good job of staying in touch but not being overbearing. Salespeople...

Oct 2020
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Director

We were struggling with recruiting, and CSI Healthcare IT jumped in and helped us recruit...

Oct 2020
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Director

CSI Healthcare IT found us a number of people that had the qualifications we were looking for. Then...

Oct 2020
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Director

CSI Healthcare IT was so understanding and worked with us so well, I would give them very high marks...

Oct 2020
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Director

I would consider the work that CSI Healthcare IT did to be highly complex because we couldn't do it...

Oct 2020
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Director

The respect that CSI Healthcare IT shows for their customers is what really makes me feel that they...

Oct 2020
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Director

We are in a rural area, and it isn't one of those areas where people have always wanted to work, so...

Oct 2020
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Director

I haven't talked to anyone in management at CSI Healthcare IT. I have no idea what the roles are of...

Oct 2020
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CIO

We needed to backfill a position, and CSI Healthcare IT was able to find the right resource for us....

Oct 2020
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CIO

The process of filling our role was pretty quick. It only took a few weeks to interview people and...

Oct 2020
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Manager

The vendor’s on-site, at-the-elbow support is wonderful. The vendor goes above and beyond. We have a...

Oct 2020
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Manager

We would bring the vendor back if we were doing on-site support. The vendor is to the point where...

Oct 2020
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Manager

The vendor kept the cost as manageable as possible, and they cut costs where they could. We always...

Oct 2020
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Manager

I don’t have to pay attention to anything that goes on with the at-the-elbow support from the vendor...

Oct 2020
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Manager

We can typically cut our support early because the vendor is here to help and assist us with solid...

Oct 2020
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Manager

I definitely see us continuing our partnership with the vendor. For virtual support, I want to...

Oct 2020
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Manager

In general, we have to understand what the vendor’s road map looks like in terms of supporting other...

Oct 2020
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Manager

We have been working with CSI Healthcare IT for many years. They are probably one of my top go-to...

Oct 2020
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Manager

We were supposed to do an upgrade, but it was postponed. We are a busy organization, but we have...

Oct 2020
(0)
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Manager

The most recent project the vendor worked on was low complexity. The vendor has been good about...

Oct 2020
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Director

We did have a problem with one resource. That got figured out, and we didn’t have to replace that...

Oct 2020
(0)
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Director

I would give CSI Healthcare IT the highest score for strategic ability. There hasn't been an area...

Oct 2020
(0)
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Director

When it comes to the strength of our partnership, we are doing transactional business. The vendor...

Oct 2020
(0)
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VP/Other Executive

CSI Healthcare IT has been excellent in filling roles for us. CSI Healthcare IT has had a really...

Oct 2020
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VP/Other Executive

We have a great relationship. We negotiate our processes ahead of time so that we don't have to...

Oct 2020
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VP/Other Executive

The vendor is very responsive. They have a wide range of resources to offer and follows up with...

Oct 2020
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VP/Other Executive

Our representative can't visit now because of COVID-19, but before, the representative made regular...

Oct 2020
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VP/Other Executive

CSI Healthcare IT did the user training prior to the go-live. They also offered go-live support. We...

Oct 2020
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VP/Other Executive

I would rate CSI Healthcare IT pretty high for matching the needs we had with the skill set of their...

Oct 2020
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VP/Other Executive

I would give the training piece a pretty high score for the quality of consultants, maybe I would...

Oct 2020
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VP/Other Executive

Tangible outcomes mean that our people were trained, and those people drove our outcomes. I guess I...

Oct 2020
(0)
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VP/Other Executive

I would buy CSI Healthcare IT's service again. In fact, I am going to buy it again. CSI Healthcare...

Oct 2020
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VP/Other Executive

If someone asked me about CSI Healthcare IT, I would say that the best part about their training...

Oct 2020
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VP/Other Executive

I worked with CSI Healthcare IT prior to my coming here and always found them to be very easy to...

Sep 2020
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VP/Other Executive

When we ask for potential candidates to fill certain needs, the vendor appears to have a decent...

Sep 2020
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CIO

The vendor has really good people, but they are coming at a cost. If a vendor is going to be a...

Sep 2020
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CIO

From a customer service perspective, CSI Healthcare IT is great. We give them a requirement, and...

Sep 2020
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CIO

CSI Healthcare IT does a great job with quality and with recruiters finding the right people, but...

Sep 2020
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VP/Other Executive

I gauge employees by seeing how they respond when they aren't hitting something out of the park....

Sep 2020
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VP/Other Executive

Our account representative has always been incredibly responsive and not intrusive. Our account...

Sep 2020
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VP/Other Executive

We went through a very robust RFP process for our large implementations a couple of years ago. CSI...

Sep 2020
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CIO

I would definitely use the vendor's services again, but they would have to be at a price point that...

Sep 2020
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CIO

The staff augmenting person is a really good analyst and is actually better than the person the...

Sep 2020
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VP/Other Executive

If an engagement wasn't going well, then we wouldn't keep the vendor here. There are many...

Aug 2020
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Manager

CSI Healthcare IT is pretty good when it comes to us receiving our money’s worth. I would recommend...

Jun 2020
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VP/Other Executive

CSI Healthcare IT was very good about not charging for every little thing. They were actually very...

May 2020
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VP/Other Executive

The quality of the staff is good. I get almost no escalations, and the vendor has built up their...

May 2020
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VP/Other Executive

I would absolutely recommend CSI Healthcare IT. During our journey with them, they have demonstrated...

May 2020
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Director

CSI Healthcare IT has done a very good job of providing consultants. The quality of the consultants...

May 2020
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Manager

Our last go-live needed to be postponed due to COVID-19. With the global pandemic situation, the...

Apr 2020
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Manager

When we get a large number of unique individuals supporting a go-live, we are going to have a few...

Apr 2020
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