Cynerio IoMT Solutions
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
Cynerio is meeting the needs of the organization based on what Cynerio said that the tool could do....
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Relationship
Once the implementation happened, Cynerio stepped away. Now, we only work with their third-party...
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Implementation and Training
Cynerio had an implementation team that came in to scale what was needed for our organization...
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Functionality and Upgrades
Cynerio likes to claim that their solution is very simple and easy to use. The training wasn't...
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Lessons Learned
Cynerio's people had everything staged, and every time we asked them to ship something, they shipped...
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Functionality and Upgrades
The vendor did a software update on their platform, and the update made the system about 20% better...
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Functionality and Upgrades
What Cynerio's system has done is just expose our weaknesses. The Cynerio panel is very easy to look...
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Relationship
After we started the project, the vendor assigned us a customer success representative. We have had...
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Relationship
We still have the same project manager that we have had the entire time with Cynerio, and that is a...
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Interfacing and Integration
All the tools that are out there come with a cost that isn't sustainable by healthcare...
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Functionality and Upgrades
The great thing about Cynerio's system is that it helps automatically identify the medical equipment...
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Service and Support
Cynerio has been at our beck and call. They shipped in something that was missing piece, and Cynerio...
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ROI / Cost (care and feeding)
Everything that we have done was in our original agreement. The vendor sized the equipment...
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Implementation and Training
One difficult thing that we had in the very beginning was understanding the terminology that is used...
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Interfacing and Integration
I wish that the system's integration with our firewall were a little better. I would like to be able...
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Service and Support
We have regular meetings with Cynerio to work to get things implemented. They are very quick to...
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Win/Loss - Why they were selected (by current clients)
When we were looking at the market, the choice between Cynerio and other vendors was very tight....
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Other Observations & Comments
We had multiple training things, but I don't think we had the right people to really benefit from...
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Service and Support
We were offered to connect to a specific threat intelligence feed, but we didn't know certain things...
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Implementation and Training
Cynerio’s initial training was very good, but the documentation for some of the new integrations is...
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Service and Support
Cynerio called me when they noticed suspicious activity on our network; it was amazing that they...
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Relationship
Cynerio is very focused on providing excellent service, and I occasionally have contact with the...
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Functionality and Upgrades
We can't specify date ranges in the dashboards for Cynerio IoMT Solutions, and that is not helpful...
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Future Outlook
We have been very impressed with Cynerio IoMT Solutions. We plan on putting the system in more of...
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Functionality and Upgrades
I was talking to a peer who was evaluating Cynerio IoMT Solutions as an alternative to a similar...
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Relationship
The vendor deals with us on a case-by-case basis. They call us, but if we have nothing to do, then...
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Future Outlook
Cynerio is expanding the functionalities of their solution. The base module runs, but we are trying...
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Functionality and Upgrades
The product is solid and provides the information that I need. The base modules all run well.
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Future Outlook
We are trying to figure out how to integrate multiple pieces of network information so that we can...
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Functionality and Upgrades
I want Cynerio to incorporate VLAN service set identifiers and subnet isolation into the mitigation...
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Relationship
The vendor deals with us on a case-by-case basis. They call us, but if we have nothing to do, then...
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Implementation and Training
Thus far, we have done our training through web sessions. We do a walk-through and some...
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Functionality and Upgrades
The people that are working with the tool are not system engineers, but they really don’t need a lot...
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Relationship
Cynerio has done a lot to improve things based on their customers' inputs. Their updates have been...
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Relationship
The product provides very clear and specific items of risk, and if we ever need things patched or...
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Relationship
The biggest thing that we have really enjoyed about working with Cynerio is that they are very...
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Win/Loss - Why they were selected (by current clients)
A deciding factor for why we went with the product was that we can see a good road map of how our...
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ROI / Cost (care and feeding)
One reason we went with Cynerio is their willingness to partner with us above and beyond our...
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Implementation and Training
We had hiccups, and hiccups are part of any implementation. We had to work out the bugs. Most of the...
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Relationship
The vendor’s main office is out of Israel. I can call them any time, and they will answer. We have...
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ROI / Cost (care and feeding)
Without knowing anything about cybersecurity, when I first saw the price of the product, I was in...
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Functionality and Upgrades
A challenge with this type of tool is that when we are pulling information from the web, a device...
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Functionality and Upgrades
The vendor could focus on the high-level tool oversight. They could make the executive dashboard a...
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ROI / Cost (care and feeding)
The Cynerio tool really came in handy and helped us identify a capital need. It also solved a very...
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Win/Loss - Why they were selected (by current clients)
We brought in different vendors to show us their products and sell us on their cybersecurity...
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Functionality and Upgrades
One of the things that we really liked about the product is that the vendor was willing to make it...
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Functionality and Upgrades
One of the things that we really like about the tool is the information that it can pull, including...
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