Cynerio Healthcare Cybersecurity Platform Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Cynerio's secret sauce is around the biomedical area. We really wanted their skills, and we hoped...
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Loyalty, Value
When my organization starts to move in a different direction than a vendor, I will cancel contracts....
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Loyalty, Value
Most people are probably pretty satisfied with Cynerio's system, but we felt like we weren't getting...
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Loyalty
No one ever complains about Cynerio's system, but no one ever raves about it either. The system's...
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Product
Cynerio isn't a big enough player when it comes to overall integrations. We used their system as an...
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Relationship
Cynerio's staff members are good people. I like Cynerio as a company. Their CEO is a good guy. A...
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Product, Value
It isn't easy to do interventions around risks with the system. We typically do things through...
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Relationship
Initially, in our first year, we had a lot of engagement. Then, Cynerio assigned us a customer...
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Loyalty
We had a piece of equipment that somebody plugged into our network, and it started spreading a virus...
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Operations
I have not truly seen any functionality gaps. Our IT people love the system. They actually use it...
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Product
We implemented what Cynerio calls network detection and a response to automate a real-time threat....
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Culture, Value
Cynerio has delivered on everything that they promised. If the vendor needs to ship in another...
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Loyalty, Product
Cynerio scores a few points lower than the top for integration, and that is not because they don't...
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Relationship
Cynerio is very proactive, so they get a top score for that, but the caveat is that if they are...
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Relationship
Cynerio has a very engaged team. We meet with some of their senior leaders on a regular basis. I...
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Product
The integrations that we have finished with Cynerio are awesome. The things that we have actually...
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Value
Cynerio has active threat-monitoring capabilities; we just haven't procured those yet. I have to pay...
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Value
Cynerio has never charged us a penny over our subscription fee, even for added benefits. They...
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Product
Cynerio’s algorithm uses an AI tool that helps automate best practices for certain equipment and...
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Loyalty, Product
I don't know if anybody else is doing this, but Cynerio is developing a way to utilize their...
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Relationship
I have access to Cynerio's executives, and I can call them if I need to. I haven't had to call them...
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Operations
We haven't asked Cynerio to make any promises, but things are working. We haven't had any training...
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Relationship, Product
In many cases, Cynerio does a very good job of tracking down to the firmware level how ready a lot...
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Loyalty
Cynerio satisfies all our needs right now. They are filling some new functionality gaps. Cynerio is...
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Operations, Product
Occasionally, the documentation for Cynerio’s integrations is weak. They could be more thorough in...
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Relationship, Operations
We don't have ongoing training from Cynerio. We have regular meetings with our CSM and usually...
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Product
The GUI in Cynerio's system could be designed a little better, and maybe there could be some more...
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Relationship
We met with the development team some months ago and made some feature requests. We have been doing...
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Relationship
Cynerio's system is such a valuable product. It works so well in helping us manage our...
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Relationship
From what I'm hearing, Cynerio is delivering on our expectations and trying to follow through on...
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Loyalty
The team is constantly looking at Cynerio's road map of various integrations so that Cynerio...
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Product
I can’t say how many times my manager has said that they were looking for something in the system,...
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Relationship
Every time we have ever had an issue, like if Cynerio's system has gone down or I couldn't log in or...
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Relationship, Product
I'm very satisfied with Cynerio Healthcare Cybersecurity Platform, but we don't generally do the...
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Product
Cynerio's product is far different than our previous solution, which gave us a lot of false...
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Product
Sometimes when Cynerio does upgrades, they don’t let us know, and the upgrades will break some of...
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Relationship, Product
The only functionality gap with Cynerio Healthcare Cybersecurity Platform is its integration with...
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Relationship
Cynerio allows us to participate in certain projects, and when it comes to the road maps, Cynerio is...
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Operations
Cynerio provides me with top training, and it is not something they do in one session. They are...
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Loyalty, Relationship
I would definitely promote Cynerio in healthcare. There are a lot of tools out there that may work...
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Product
Cynerio Healthcare Cybersecurity Platform basically helps us with our asset management for IoT and...
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Product
Cynerio Healthcare Cybersecurity Platform is one of the key tools that we use, and we are so happy...
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Loyalty
The next thing we are talking about that is on the road map is definitely device mapping and the...
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Relationship, Operations
I have had several meetings with higher ups from Cynerio and people who want to be involved. They...
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Relationship
We got a new Cynerio representative for our account, and they have done an excellent job since they...
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Product
I like the user interface, dashboards, and device navigation in this solution. It has a good...
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Loyalty, Product
Cynerio is working on an internal vulnerability assessment tool for not just the IoMT devices but...
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Operations
It may have been a combination of my team and Cynerio’s team, but we got stuck in the middle of the...
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Operations
It would be beneficial if Cynerio had regular training classes that were provided for the usage of...
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Product
We see some false positives in Cynerio's system. There are some scans and results that come back...
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Relationship, Product
Cynerio is a solid vendor, and I would definitely recommend them.
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Culture, Value
The vendor does a pretty good job of not nickel-and-diming us. I get a line item on my renewal. And...
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Relationship
We don't have to call the vendor's support people that often, but every time that we do, it is a...
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Culture, Value
In terms of cost, the vendor is proud of their product, and that is good. They do something that not...
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Operations
The vendor's implementation services are really good. We can get people on the phone with us...
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Operations
The initial training was really good, but it is really on us to look at new features and everything...
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Product
I would like to see a self-containment piece for the product. If something wonky is going on and we...
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Relationship
We got a new customer representative, and I haven't seen the vendor's road map in quite a while. But...
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Product
Before we had Cynerio's system, we didn't have any visibility to IoT stuff. We could see IP...
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Relationship, Product
The only issue we have now is that we want an API created between Cynerio IoMT Solutions and another...
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Relationship, Product
The data is only as good as the reporting. So the executive report is great because the board cares...
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Product
Sometimes we have stuff segmented, and the product doesn't quite know that. We have to spell that...
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Relationship, Product
The user interface is pretty straightforward. It isn't complicated. Cynerio is very responsive to...
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Product
We are using the product as part of our risk assessment platform. I have used it for the utilization...
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