Datavant Risk Adjustment Solution (formerly Ciox Health) Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Relationship
The vendor tries to understand what we need as we grow. With Datavant, we have a main account...
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Culture
Datavant has flexibility on pricing in their pricing philosophy. Datavant is working on different...
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Product, Value
The solution lets us collect charts that we need to audit and helps us ensure that we have...
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Relationship
The vendor tries to keep their promises. I was probably more sour about Datavant in previous years,...
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Product, Value
Datavant could improve by doing higher retrieval rates, but I have seen a precipitous increase. They...
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Value
Datavant has been pretty good at driving tangible outcomes, and we have received our money's worth...
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Product
We use Datavant Risk Adjustment Solution for chart retrieval, and there are really two dimensions to...
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Product
I like that the portal is user friendly. What makes it user friendly is the format and the headers....
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Product
Upgrades could be much better. I say that because it seems to me like whenever there are upgrades,...
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Culture, Relationship
Datavant doesn't keep promises. I say they don't keep promises because their reports are...
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Relationship, Product
The product doesn't support our interoperability goals well because of how our projects function...
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Relationship
I have a contact person that I directly call at Datavant. I am one of those people who needs a name...
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Loyalty, Relationship, Product
With Datavant Risk Adjustment Solution being a newer product, the more people the vendor can get to...
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Relationship, Product
In all honesty, there are some days that the product is very laggy and doesn't do what it is...
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Relationship, Operations, Product
To improve, the vendor just needs to focus on coding accuracy and completeness. They can improve by...
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Loyalty
One of the outcomes that we have seen from the product has been the retrieval of charts for members...
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Culture
Sometimes, the vendor keeps their promises. However, we will go into a contract with them that has...
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Culture, Value
We get a positive ROI from the product, but we are still trying to understand why that ROI isn't as...
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Product
The product is working. It retrieves things. I know we have lower retrieval rates than we would...
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Product
I would like to see better innovation with chart retrieval from the vendor. That process needs to be...
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Operations
We don't get a lot of training from the vendor, but we don't need a lot of training from them. I...
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Product
The Datavant system that I have to work in for chart retrieval or looking for stuff is so user...
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Relationship
Datavant's persistence really pays off. They also are consistent with results, are consistent with...
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Operations
Regarding implementation services, I won't say that Datavant is perfect, but they have been really...
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Relationship
We have had a relationship with Ciox Health for a long time. We have always had a really good...
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Relationship
Ciox Health could improve by being a better partner when we have issues with charts. They could...
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Operations, Product
The upgrades are limited. Furthermore, the only training Datavant does for us is just looking at...
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Value
Datavant is more expensive than some of the other vendors out there. But we almost have to work with...
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Relationship
Datavant’s core strength comes down to their relationships and the fact that they want to work with...
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Relationship, Product
With Datavant acquiring Ciox Health, we are running into a few abnormal hiccups. We have had some...
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Loyalty, Product
Datavant's product is focused on the quantity of medical record retrieval requests. It has a...
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Relationship, Product
Datavant is very good in regard to chart retrieval, and we recommend them. They are also responsive,...
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Relationship, Value
Datavant is in it to make money, so they do charge for every little thing. Also, their phone support...
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Product, Value
We use Datavant Risk Adjustment Solution to automate as much as we can so that we can get away from...
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Relationship
Datavant has a lot of resources. They have a huge network of other clients that they work with, and...
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Relationship
We have had an up-and-down year with Datavant, and they have some really great qualities and some...
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Relationship, Product
Datavant has a commitment to the overall quality and flexibility of the coding guidelines that we...
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Relationship
We have run into trouble with Datavant on some of the organizational aspects of the work. When...
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Relationship
It is a two-edged sword with Datavant. They are super flexible, but due to that, some of the...
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Loyalty, Relationship
Overall, we have been concerned about Datavant's ability to appropriately manage the volumes we want...
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