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Everton Santos
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KLAS Research Director - Everton Santos
 
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Featured  Report

European EMR 2022: Which Vendors Meet Customer Needs in a Rapidly Shifting Landscape?
European EMR 2022:
Which Vendors Meet Customer Needs in a Rapidly Shifting Landscape?
April 2022
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User Commentary

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CIO

Service and Support

The support is very bad and unacceptable. If we have a healthcare provider organization that runs...

Dec 2021
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CIO

Functionality and Upgrades

The vendor has an architecture problem with their xHIS product, and it doesn't meet our needs. There...

Dec 2021
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CIO

Other Observations & Comments

The vendor's methods need to move from traditional to agile.

Dec 2021
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CIO

Relationship

The new system versions are extremely unstable. There is no really strong sales or commercial...

Dec 2021
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(0)
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CIO

Relationship

There is no product ownership or accountability at Dedalus, and there are way too many products. The...

Dec 2021
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CIO

Service and Support

The main problem with xHIS is that the headquarters are in Spain, and the vendor's response for...

Sep 2021
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CIO

Service and Support

The vendor does have a local support team here in our country, but their team is very reactive and...

Sep 2021
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CIO

Relationship

In comparison with other suppliers and vendors that we have where they are typically working very...

Sep 2021
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